Reviews of Genz-Ryan Heating, Cooling, Plumbing, & Electrical. (HVAC Contractor) in Minneapolis (Minnesota).

Genz-Ryan Heating, Cooling, Plumbing, & Electrical

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348 Comments

HVAC contractor

Furnace repair service

2200 Hwy 13 W, Burnsville, MN 55337, United States

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Information of Genz-Ryan Heating, Cooling, Plumbing, & Electrical, HVAC contractor in Minneapolis (Minnesota)

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Reviews of Genz-Ryan Heating, Cooling, Plumbing, & Electrical

Kylee Clipson

I recently bought my first house in June and in September I had a light fixture go out, after calling around and having other companies no show for appointments I called Genz Ryan, not only was the appointment process thorough but also made me feel educated on what was going to be accomplished at the time of my appointment. Andrew from Genz. Ryan came out to the house and before starting made sure we were both on the same page as far as what work would be done on the day and what diagnoses looks like. He walked through the house and completed the inspection and diagnoses then sat down with me and explained the findings and what options I could pick from. Answered all of my questions without hesitation and didn’t offer his opinion until asked (which I appreciated Aton!) I was able to get financing through GreenSky and have them come back out the following week to perform all the service upgrades. Both Andrew, Sean and one other gentlemen came out to perform all the work we’re able to get it done in one day and we’re very flexible with my schedule as well! They replaced my panel, fire alarms, cable pole, meters and installed multiple GFI outlets, along with the repairs for what use to be a ceiling fan and now is 4 dimming can lights which I absolutely love! I will be using them in future for electrical and after finding out they do plumbing services I will be going back without hesitation! Thank you to both Andrew and Sean for giving a great easy experience!

C. C. Doore

Mr. Tom Bourbeau was in my house at Eagan to install my new water heater, water softener and water conditioning systems, Mr. Bourbeau was professional, knowledgeable and attentive to details, friendly and did a superb job on my project. His plumber works more like a piece of master art work then just plumbing work and I can’t help myself & keep go to my utilities room just to admire his work. In the future if I need additional plumbing works and Mr. Tom Bourbeau will be the first one I will call, thanks Mr. Bourbeau for a superb job well done! Sincerely, C. C. D from Eagan, MN August 25th 2022

Paul Kopecky

Replaced failed conventional gas water heater with new one. Next day service. Moved unit to a different location, with disaster pan and expansion tank. Lots of copper water pipe work, duct work, and some gas line work. Expensive, but worth it. Dan did a really clean job. It ended up looking much better than I had anticipated.

Joseph Delmedico

I scheduled an appointment for a furnace tuneup. The technician, Karim Bardai arrived on time. Very pleasant young man. I mentioned that I was told I needed a new inducer motor, by a different company. After checking things out he said that I definitely need the new motor, but he could not match the price I had been quoted. He started explaining what needed to be done. Telling me the information I should give to the other company. With the knowledge he imparted, I told him I was more comfortable having him do the repair. Great person to do business with.

Kareem Elghorab

Karim was excellent! (Yes we share the same name) Very nice guy, showed us all of our options because we wanted a new furnace. He showed us everything and didn’t pressure us at all. When buying a furnace or A/C you really want all the information in front of you so you can choose confidently. Showed us different price points things we could add or take away to suit out needs. Karim brought all the info of the makes of furnaces. We asked our questions & his opinion on things and he answered them to the best of his ability.

Justin Noll

Gary came out because our drain tile system in the basement was blocked. He explained what he was doing. Showed us the footage and let us make an informed decision. He was thorough and didn't leave until the job was done. He even came back the following morning to do one more clean out to ensure the chemicals used had done their job. It was expensive but way cheaper than a whole new install. I would recommend.

Jessica Dahlheimer

I was confused about a new charge that hit my credit card that I was not expecting. Brittany (Sp?) called me and was VERY friendly and willing to help me to determine it is related to a replacement filter program that I am signed up for. The charge wasn’t for a large amount, but she treated my issue with the same level of courtesy and urgency as if it were. I am happy to continue to work with any business that offers this level of customer service!

Karl Ohrn

Chris cleaned my exterior unit and inspected the entire system. He provided great service and recommendations. He also helped me resolve a previous issue I had experienced. He went out of his way to insure I was as satisfied. I am very happy with the outcome and I am fully satisfied with the work.

Michelle Jensen

I purchased a new AC/Heat unit with this company in 2020. Since then, I have used them for several other services and I’m always relieved after they service our home. They techs are very friendly and efficient. There’s security in knowing they do quality work. You get what you pay for. We are very happy.

Lauren Miller

Lucas and Loren were absolutely amazing. They both explained every step of the way of what was happening with our A/C unit. As someone that knows nothing about A/C units, I felt well informed and was presented multiple options that fit my financial budget to replace my A/C. We also have a furnace from Genz-Ryan from 2019 and their customer service is what puts them above the competition. I called Sunday and they came to review my A/C on Monday and replacing it on Tuesday. Best in the business with customer service at the forefront! Thanks Lucas and Loren!

Bonnie Jadwin

Troy was here today and did a free electrical safety inspection. He was both professional and friendly. Was here for about an hour and did a thorough inspection. At the end he went over what he found, gave me options, some quotes, but did so with no pressure tactics. Very happy with the service they provided me with today.

Donna

LT was amazing! Incredibly thorough and knowledgeable. I’ve never had service like this before. He explained his process and findings with expertise. I’m excited to be a new customer and will now have peace of mind having a trusted and reputable company to take care of my furnace, A/C and plumbing needs.

Mike Roy

Very happy with the service. Dave was the most personable repair tech I've ever worked with. Arrived promptly. Friendly, polite and efficient. He figured out the water softener problems and gave me the options and recommendations. No judgement. No pressure. He figured out how to squeeze the new devices in, then repaired/replaced all the components that were plugged up throughout the whole house. He took the time to make sure everything was in good order. Fine tech. Excellent service.

Theresa Pazdernik

Second time customer, they replaced my heater and a/c last summer and things went really well, so I came back for my hot water heater. Their service team is amazing and the install was quick and painless. They are clear about pricing and take the time you need to learn and understand what you are paying for and why, so you can make an informed decision. Permitting and inspection was also a breeze and they are there to support you in this process.

Jimmy Collier

They installed both a new AC unit and Furnace in a day. Had 3 or 4 technicians and all were respectful and provided answers to my questions. I like that although they made a mess while working. When they left it looked like they hadn’t been there at all. Thank you for your speedy service and excellent customer service at every aspect.

Todd Ellenson

The water heater fractured today and water was spewing out. I called Genz-Ryan and made an appointment for the next day. About a half hour later I received a call to tell me that a technician was on their way and would be to my house in a few minutes. I was so impressed that they came out so quickly. Eric S was the plumber. He was amazing! Professional, friendly, and didn't give me the run around. He replaced the water heater within a few hours. I'd definitely want him back if I have plumbing problems in the future! Thanks everyone!

zachary lewis

While we were traveling, we had our in-laws watching the house. We were informed of an issue that needed immediate attention. After signing some digital forms and allowing for proxy decision making David came out and assessed the problem. He was able to determine the situation and present a variety of options we could choose from. He got our water running again and made the appropriate arrangements to have to job completed as efficiently and quickly as possible. We now are back to normal.

Denise Forsberg

Ben was very professional and took his time going over what turned out to be multiple issues with out furnace. He explained everything very well and showed pictures of his findings. He was also thorough in explaining the repair and replacement options. I would highly recommend Ben for anyone needing a furnace repair.

Jeff Harris

Before installing our new garbage disposal, Shane tried to fix our 18-year old unit. Alas, no luck, but he quickly pivoted to installing the new disposal we had purchased in anticipation that our unit was beyond repair. He did some on-the-fly problem solving along the way. He installed the new unit, was very kind and professional, and gave us all sorts of useful tips to keep our plumbing working well in the future. We would call Shane again and recommend his services to others.

Kelly Asleson

Lucas and Brian were more than helpful and knowledgeable! Very kind and personable! Gave me all options and what I loved is that they gave me facts verses trying to force me into a decision I may not have been comfortable with. Both were excellent and highly recommend!

david lay

Ter did a fantastic job! He addressed all my concerns and more. He was punctual, thorough, and very polite. Fantastic customer service and quality work. He also ensured I was not charged for services covered by warranty. I had a heating system install last year and during the install my cooling system was inadvertently interfered with. Ter took care of everything. I am glad that this company is willing to address any issues like this without additional cost for the customer. The technicians I've worked with have been very knowledgeable, and if something does get missed, they sort it out. Thank you!

Robb Stubenvoll

Jordan did an awesome job fixing my hot water heater! He was very professional and friendly the entire time and walked me through what the issue was. He laid out options to fix my water heater and helped me decide which was the best path forward. I was very happy with the service.

j weaver

Hard working and quality work! Very professional all around! Clean up was also excellent. Highly recommend this team and this company! Nick was here for 12 hours to make sure the job was completed! Ethan was equally professional!

Mina Will

We knew we needed a new water heater, and possibly also a new water softener, but when our Max told us we should get a water filtration system I was dubious. However, after he explained it to us and showed us the damage poor water quality was doing to our pipes and fixtures, we realized he was right. He explained everything thoroughly. He stayed until 10pm on a Friday night to get the job done. He was professional and friendly. I recommend Gens-Ryan and Max. They have also installed a new furnace and AC system in the past two years. Our house is 29 years old and they were all original.

Anand Nagulsamy

Tom was knowledgeable, professional and excellent technician. He clearly explained water heater issues and offered couple of replacement options. The work he performed was top notch. I would recommend Tom to anyone looking for plumbing help. He’s an asset to Genz-Ryan.

Denise Growe

Anthony and David went up and beyond to assure our dryer vents were clean before they left. Genz-Ryan should be proud to have these 2 gentleman as part of their service team. I will recommend them to friends and family. Great job Anthony and David.

Brandon Borchert

I was impressed with how great their customer service was on the phone and even more impressed on how they delivered on all their promises. I called at 6pm and they had someone out the next morning around 9am. My tech Jordan was super polite, professional, and honest when answering all my questions. I will absolutely be using Genz-Ryan again in the future!

Adam Kinowski

After a few scheduling issues and posting a horrible review on here, the GM called me personally to apologize and schedule the inspection I was originally looking for. Their tech Joey was excellent- very personable and knowledgeable about my system. Not overly salesman-minded which was nice. Will definitely be calling them back in Spring to clean out my AC system

Chris Harris

Had a new furnace and AC unit installed. Brian did a great job on explaining and finding the right choice. Joziah, Kyle, and Tim did a great job with the installation. They answered all my questions, explained the system, and even assisted with questions to the electric company. Overall it was a good experience. Thanks team!

Joe Menke

I had an amazing experience working with Karim to fix my furnace! He was professional, knowledgeable, and took the time to explain everything to me perfectly! He laid out all of my options and walked me through each one. He was not trying to push anything on me either, which made me feel in control. I appreciate his thoroughness and extra steps to make sure everything was working properly after his fix. I will definitely be reaching out to him in the future for more assistance or advice! He is a huge asset to Genz-Ryan. Thank you sooo much!!

Tou Yang

I met Steve and Ryan today regarding my electrical concerns. He was very knowledgeable and understanding of my concerns. He explained all my options and answered all my questions. Steve went above and beyond in helping me today. Steve helped me understand what I need to do now and what I need to prepare for in the future. I will surely recommend Steve and do future business with him.

Diana

Steve Lo was great and very professional. He was timely for his appointment and very knowledgeable about my electrical needs for my home. Fortunately there was nothing wrong with my electrical wiring so I didn’t need any maintenance completed. Nonetheless, I will certainly use Steve in the future if needed.

Laura Kohlenberg

Tom at Genz-Ryan was knowledgeable and professional. He clearly explained our plumbing and water heater issues and offered multiple solutions. The work he performed was top notch and we are very pleased with our experience!

Carol Farley

Jayson was very helpful in obtaining a part for our furnace that our existing service vendor could not provide. He showed good initiative and problem solving ability and resolved our issue. We are very pleased with his work,

Nick Johnson

Karim was awesome! Courteous and very pleasant to speak with. He ensured the work I requested was completed to my satisfaction and made recommendations for future work without selling me anything or pressuring me to make any decisions. Great representation of the company and its values!

Patrick Copeland

Troy was professional and clearly explained the purpose of the electric audit. In addition to his findings, he incorporated our wish list and came up with several proposals that would benefit us. He answered our questions to our level of understanding, and we appreciated that he did not try to pressure us to spend the highest worklist price. He gave a detailed walkthrough explaining the work done and cleaned up before he left. Troy demonstrated good work ethic and was a really nice knowledgeable young man to have worked for us. We highly recommend him!

Maria Pitner

Had Gary from Genz-Ryan out to assist with my toilet and garbage disposal. He was prompt, friendly and professional. He even informed me about their service plans so I can stay up to date on the maintenance of my heating a/c and plumbing. Highly recommend and will be using them again!

pam caponi

Aaron was the first to meet me. He asked about the issues I was having with my home. We had a pleasant conversation about the function of my homes heating and cooling. I wasn't sure I wanted to make a decision about buying a furnace because I didn't know what I was looking for but he gave me options based on everything we talked about and how each system operated. It helped me to make my decision and I selected the one I thought best fit my needs. I have a sense of relief now going into the winter. It was a big decision to make but I feel that Genz-Ryan is working to help me keep my home comfortable for years to come. Ryan was helpful as well. He checked all the electrical work and suggested someone things for me to check into that were helpful in protecting my equipment. Sean helped me with a surge suppresser for the electrical box and confirmed that my home was up to code. Steve was great he replaced a motion sensor floodlight at the back of the house. He made sure it was set correctly and that it detected movement at the right place. I feel a little safer with it working again.

Christopher Coffman

Called Genz-Ryan for a quote on repair versus replacement when my 17 year old air conditioning unit went out on June 30th. First technician arrived in under four hours, he got to work immediately, provided an assessment and we then discussed options. With cost compared, it only made sense to put money into another system rather than trying to maintain equipment which had reached end-of-life. Adam Genske completed the installation of a Amana heating and cooling system this past week and the quality of his work is simply outstanding. I can recommend Genz-Ryan to anyone needing plumbing or HVAC service without any reservations at all. The entire team responds quickly, communicates well and delivers results that will meet your expectations.

Team Ancheta

We had a leak in our garage ceiling which we know is in the same vicinity as where our master bath would be on the 2nd fl. I appreciated that Tom took his time to diagnose the situation and kept us updated on his thought process. Once he figured out where the leak was coming from he gave us a quotation of how much the job was going to cost. It wasn’t cheap but I’m glad he got the job done. He communicated well from diagnostics to repair. He made sure we knew what he was doing so no surprises especially when it came to the cost. I would highly recommend Tom and Genz Ryan.

Steve Johnson

Had an estimate from Genz-Ryan for our furnace that went down. Lucas came out and was outstanding.Very knowledgeable and honest. We unfortunately, did not go with Genz-Ryan as price was our primary objective during our current circumstances. That said, if quality, knowledge, honesty and exceptional install are your goal - I highly recommend Lucas and team! Lucas is a good on!

Jamalee Desmond

Tom did a great job from assessing the situation(s) in my home, going over what his findings meant and presented options for service. I felt knowledgable and never felt pressure. The work was thorough, quality, and efficiently completed. Very satisfied.

Sara McMurrWilly

After my blower motor started failing on my furnace system I called Genz Ryan and they had a technician out to my home by 7am the next morning and a new furnace going in starting about 10am that same day. All technicians were friendly and professional. No surprises! I highly recommend them.

randy berg

Great job trouble shooting garage lights stopped working. Sean the technician had it diagnosed and repaired efficiently and was great to work with. Explained options and was a nice guy easy to talk to.

Patsy Randell

Between months of August-October 2022, Genz Ryan technicians, Lucas and Mason, managed the annual tune-ups of my AC and Furnace. Lucas was thorough and skilled and Mason, very new to Genz Ryan, was equally professional, skilled, thorough and top notch in customer service. Will definitely continue my service contract now that I believe they have upped their commitment to providing outstanding service.

James Couture

Ryan permanently attached both our humidifier bypass and the filter access enclosure which had also come loose. He answered any questions we had and assisted us enrolling into both their filter and service maintenance plans. ($60 for two service maintenance calls a year = honest bargain!) Nothing but professional.

blair pickit

Ben has worked with us before, we really appreciated the good job he did last time. Efficient, kind, even brings dog treats for the pups, and quick to diagnose any issues. This time he fixed it, told us how to keep things running well. All while trying to make sure he could save us money.

Pam

Jay was extremely courteous and did a great job providing recommendations based off my specific needs. He was up front with what Genz-Ryan could deliver. He was respectful of my time and provided the quote in a timely and professional manner.

William Read

Very honest assessment of a relatively minor plumbing problem by technician Jordan V. He was very prompt and personable. I chose not to pursue professional repair due to the quoted cost, which was apparently a fixed price regardless of the relatively minor repair needed. I therefore paid only for a service call.

Nicole Christian

Joey was awesome to work with! He showed me exactly what was going on with my aged heating system and made great recommendations on what to do next. Very nice and answered all of my questions! We even chatted enough to find a common small town link between our families! Small world! I would definetly work with Joey again and recommend Genz-Ryan to anyone!

Timothy Gibson

Yes he did a good job. However your charge of $226 for spending 20 minutes cleaning the fire starter is grossly inappropriate. That means that you are charging approximately $700 an hour for your technician’s time. There is no one that I have ever paid that much per hour-not even a attorney we have used. Because of how much you are charging for things like this we wish to cancel our contract with Genz-Ryan. You are just too expensive for us. Tim and Janet Gibson

Pam Becker

David was so friendly and thorough in his work repairing the hot water heater. He also noticed other things to help make our home safe. Excellent work!

Aleks Wessmen

Excellent. Will recommend to others. Jay and Steve were great as well as the two technicians who arrived before them. Im very pleased with the the time, effort, and knowledge all around. Extremely fast response time, which is esp. excellent when your heat is out!

Mary Crowley

Arrived on time, very professional, friendly, informative and helped me through this alarming dilemna of not knowing what had happened with a leak damaging my tri level townhome. He also helped me make decisions on replacing my old furnace, AC, and water heater. With all of this the plumbing was fixed and a water heater replaced on in one day. Best service I have ever had. Very glad I chose this company. The service rep I had today, so impressive.

Kyle Long

Tyler arrived on time, wearing a mask and put booties on right away to protect our floor. He explained everything in a way that was informative and not condescending. He also pointed out areas in my home for possible improvement, but was not pushy or overly aggressive with his sales tactics. I'm very pleased with the service, and everything is running smoothly. Update from original post 8/18. We have since used Genz -Ryan for duct cleaning and received the same great service. They showed up in time and we're very friendly and professional. I was working from home at the time and they did a great job accommodating my schedule and necessary business calls. We will use them again.

Jeremy Blaz

Tim R came out for our annual fall HVAC service. Super friendly and personable. Got down to business and recommended a couple of options to extend the life of the furnace. Thank you Tim for your great service. Thank you also for serving our country! Genz Ryan thank you for employing Veterans!

Terry Hanson

LT was prompt, courteous, knowledgeable and helpful as he gave our furnace a tune-up. He offered several different options but was never pushy. He suggested a basic service plan which I selected because it’s a good value for me.

Joyce Wood

Yesterday, had Genz-Ryan come in and install a 2nd thermostat for our upstairs and Ryan was the technician sent out. He communicated via text when he was leaving with an app showing his progress to arrival, introduced himself at the door, covered his shoes, went straight to work, explained everything in great detail and assisted me with setting up an appointment for later to have duct cleaning and electrician to move a hanging fixture. Ryan was thorough, professional and did a great job! Today David came out to do the cleaning of the air duct system. He showed me live feed with the snake-camera utilized when cleaning the ducts - so much debris and sheet rock dust. He then would show me the the live feed after cleaning - amazing difference. David was diligent, thorough, kind, helpful and professional - he did an amazing job! Thrilled with the work from both these gentlemen. I highly recommend Genz-Ryan for all your HVAC needs!

Laura Bednarski

The phone staff was prompt, cheerful and helpful. The technician Annie was thorough, diplomatic 😆 and very pleasant to work with. No pressure to buy anything we could do ourselves. Five stars! …

Jeff Thomas

Scheduling was a challenge, i.e. I left 2 messages over 2 days and never got a call back. When I did finally get on the schedule I almost immediately got a call back saying they would need to bump me back a day because all the slots were full. The following day I was the first appt but when nobody showed up I called and was told the tech was not scheduled to work that day. The customer service rep couldnt understand why I was frustrated by not receiving a call to inform me of this!! However, the tech was great. He took the time to educate me on the problem and offer me solutions. He was very professional and courteous.

Patrick Tapp

Genz-Ryan must have a never ending supply of excellent employees. We have had 5 different employees come to our home before, during, and after a complete HVAC and water heater install. Each one of them has been extremely professional, engaging, and helpful. In these days of staff shortages and supply chain issues, Genz-Ryan has apparently found the formula necessary to provide stellar service in a timely and efficient manner. Well done!

Chris Bergeron

Genz-Ryan sent Ter out to diagnose some issues we were having with our furnace. Ter was extremely knowledgeable and thorough! He went over all the options we had, and in the end we opted to replace the furnace. Ter is very nice and personable, the entire process was very pleasant! He even stopped in the next day, during installation, to make sure we were satisfied. I would highly recommend not only Genz-Ryan, but Ter as well!! Great job, all around!!

Randy Kellogg

Tanner was absolutely WONDERFUL. Over the top polite, honest, hard working, he explained everything that he was doing, every step of the way. I couldn't have asked for better service. If I was given the option of rating Tanner on a scale of 1-10 (10 being the best), he would get a 20. This young man deserves a raise, IMO. I've always felt that the technician's that come out to provide these types of services are the face of the company. Genz-Ryan, you have yourself a ROCKSTAR !!! Thank you SO MUCH Tanner Klar !!

Cathy Carney

Chris was AWESOME!!! Very thorough in his inspections, explained everything clearly without trying to pressure us into spending more than needed. Extremely friendly and professional.

Eric Bisek

Had the yearly furnace maintenance with Genz and the tech stated that our furnace was basically dead. Talked about bad boards, cracked heat exchanger, etc. We got a second opinion (since we didnt want to spend 6k if we didnt need to). Local guy came out for a handful of hours and stated there is nothing wrong with the furnace. He couldn't find any issues besides it just being older. So I'm happy i dont have to pay for a new furnace but if we didnt know better, i'd be out 6k for NO REASON. Be careful Update: Changing the review to 3 stars. Received a call back with a nice apology wanting to make things right.

Donald Reynolds

Steve did an excellent job. He is very easy to work with. Steve explains everything clearly as he goes with no surprises. I am definitely making use of Steve’s services in the future. Thanks Steve!!

anitadeals anitadeals

There was flooding in our basement. The team of Genz Ryan were extremely helpful, professional and courteous. They went out of their way to get the problems identified and turned it around in astonishingly record time . They were able line up contractors, pull permits and replace units even with us not being at home and on vacation . They kept us constantly informers and connected . I can’t that the team enough . Anita & raghu

Selwyn Reyes

Olivia did an awesome job checking on the health of our furnace. She also fixed the air filter fittings in the furnace. 100% recommended!

Chris Headrick

The Genz Ryan team of Ben, the tech, Ryan, the electrician, and Shae, the installers/plumber did a fantastic job of replacing my boiler. They were knowledgeable, efficient, lots of attention to detail and pleasant to work with. Boilers can be tricky- you want this team working with you. Here’s a photo of the efficient system they installed:

Nathan McDonald

I called Genz-Ryan about an electrical outlet that had arched and burnt itself. Jesse arrived on time and was very helpful in explaining what had caused the problem and what the solution would be. He also passed on some knowledge that I will be sure to use for the future. It was hard finding a company that works on non-homeowner occupied properties for electrical work, but Genz-Ryan answered the call and I will be sure to call them again.

Kam Hyland

Jaymeson was phenomenal! He performed more than expected and explained everything thoroughly! Quite honestly I have had major issues with this company. I haven’t yet decided if I will continue to do business with them but Jaymeson would be the reason I do. Thank you Jaymeson for your work!

Jason Schumacher

Jordan was phenomenal. He first did a thorough inspection, then clearly articulated all my options while answering a bunch of questions from me. The repair was then done very well and I am a very happy customer. I use Genz for all my needs and will continue to do so.

Kevin Kluever

This guy was fantastic,polite,professional and just an all-around good guy. This gentleman is a great asset to your company & many years more Over the last couple days this gentleman has completely gone out of his way for our family to ensure our safety and our warmth. God bless you all & your family Merry Christmas Happy holidays Sincerely Kevin Kluever & Family

Tim Howey

These guys did a great job performing multiple repairs on a complicated job, including repairing a faulty boiler, installing an indirect water heater and water softener, replacing broken pipe under the concrete, and clearing out all the drains. They won't be the cheapest, but you get what you pay for. They will get the job done right.

Angie Meacham

Gary did a fantastic job! He explained everything he was going to do very well. He was kind and personable. Thanks Gary for saving the day!

Jenni Norlin-Weaver

I can’t praise the service and professional interactions we had enough! What seemed like a simple drain opening and sink installation was - of course - more complicated (!) but John stuck with us, had to return a second time and got it all accomplished!

John Elstad

Karim is really personable, and flexible to work with our schedule. He got our heat back up and running quickly before winter really hits. Wish it was a bit cheaper, but it is what it is.

Sue Ann Moreau

Did an excellent job of a yearly checkup and of HVAC and a/c, air streamer, and humidifier, return duct making sure all is working in top notch condition, thermostat checkup, and the like.yearly maintenance and checkup on interior and exterior. Very knowledgeable and thorough. 5 stars

Donovan Ganoe

Had a new hot water heater installed, Andrew was very helpful and clearly explained the options available, from a repair to the old unit to different replacement options. Highly recommend Genz-Ryan!

Evan Atzenhoefer

He was very knowledgeable and helpful! I felt he was trying to help me more as a person rather than just a customer. I will definitely be requesting him and Lucas Pike for any HVAC issues I have in the future. Gentz-Ryan should hire more employees like the two that helped me!

Caroline Nelson

Ben from Genz-Ryan is a thorough professional. He shared what he was seeing as he cleaned our system, talked with me about the variations in system and went above and beyond to get our 30 year old duct work blown out. Thanks Ben!

Bob Jensen

Loren with Genz-Ryan was very personable and transparent. Loren listened and problem solved presenting multiple solutions ultimately recommending the most economical and practical option for the customer. No pressure or upselling!

scott sadowski

The parts are installed and we have heat! Karim is an exceptional young man and obviously a master of his craft. I think you should reward him by tripling his salary!

Tim Sonsalla

Ben took the time to understand my concerns and worked diligently to resolve them. He was very friendly and made sure I was happy at the conclusion of the appointment.

Shawn Crenshaw

Oliva was great in representing GZ Ryan. She educated me on all the aspects of my new system as well as replaced filters and tuned it up. Give her a raise on being so courtesy and going beyond the call of duty. I will definently call GZ again if all techs are like this.

Bill Becker

Gary solved our plumbing problem and explained what we could do to prevent it from happening again. We were very satisfied with his work.

Rick Alm

Ben did a fantastic job, would highly recommend him. He is very nice and pleasant to have in your home !

Emanuel Sas

Scheduled our A/C unit for a maintenance tune-up since we hadn't checked it since we moved in a couple of years ago. They were great about communicating and changing the time when we needed to do that. They called 30minutes prior to arrival as they said they would and were exactly on time. The tech was very nice and explained things I asked him about. He offered the maintenance plan in a very easy going fashion and didn't feel pressured to get it. I was planning on getting something anyway so I signed up for the annual A/C & furnace maintenance plan. Very reasonably priced. Would recommend highly! Still using them couple of years later for bi-annual service - furnace tune-up and AC tune-up. Friendly service on the phone and from the tech as well. Still happy with them. Still using them many years later! Our tech this time was young but very professional and courteous and knowledgeable.

Steven Moore

Olivia did a great job servicing our heating system. Professional, courteous, and punctual!

Tyler Lewellen

I talked initially with Lizzy to get my services scheduled. Lizzy was responsive, helpful, and accommodating Gary was my technician, and he did a great job. He was easy to talk to, clean, and gave us great service. Thank you, Genz-Ryan!

Duane Paetznick

Ben was a fantatsic person to work with in cleaning our heating duct system. he is efficient, friendly, and professional.

Christopher Judd

Ter was very thorough! He went above and beyond what we expected and was a very knowledgeable! We would recommend using Genz- Ryan and ask for Ter!

Jennifer Souchtchenko

Matt M. exceeded my expectations today! I was able to get a same day appointment for a sump pump issue. The entire process was wonderful. I had consistent, timely communication from the scheduling representative via text, email, and phone. Prior to his arrival, I received a safety text that included his name and photograph. Matt was professional, informative, helpful, kind, and tidy. He not only fixed my issue today, but he helped get me set up with a year round maintenance program too. Today’s service was a 10/10 from start to finish!

Rob P

Shea Wolgast was the technician that came in to replace failing valves on our boiler and move a base board radiator that was found behind a wall we tore down. The service was performed quickly from draining to refilling the entire system. We like the new location and are happy to be able to put the wall back together. Thanks again.

Greg Ebacher

Andrew was on time and fast and efficient. Communicated great. Great company. Very thankful for their service.

Erik Rima

Lucas arrived at our home promptly at the scheduled time and was friendly and easy to interact with. Lucas was an absolute professional while evaluating our HVAC system and was able to make multiple suggestions for maintenance of our system that would improve its function and efficiency. Lucas skillfully made the repairs/upgrades and demonstrated great care and pride in his work. Would absolutely have Lucas back to help maintain out systems, thanks again!

Lisa Bram

We had a free Electrical checkup and a few items were suggested to repair. They were not hard sell on anything on the list which I appreciated. We ended up having a few things done and then actually added a few things that we needed done but never had time so we requested they be added to the quote. The technician ended up spending 2 days working on all the things we needed done and he did an Awesome Job, We were very happy with our technician and his professional friendly attitude, he was great at explaining every item he was doing. Over all great experience

Erik Thune

Shea did a great job with the install of my water heater, water softener and everything else. Very knowledgeable and fun guy to talk to. Aaron replaced my furnace and a/c he did an amazing job and answered any question that i had. Steve did a lot of electrical for all the new equipment and he was awesome definitely would recommend for other electrical needs. Max assessed my issues with my home he gave me all the info i needed to know and gave me options. The whole team that came out did great definitely would recommend to anyone.

Nicholas Rohman

Decent company, more expensive than other companies. Lot of good guys that work there. Sometimes they prioritize speed over quality which is a chance you take with any HVAC company. If you do choose to go with this company recommend you want Jeromy to be your installer. He's extremely knowledgeable, does things by the book, doesn't take shortcuts, and he's an overall friendly guy that you wouldn't mind having at your house. He deserves a raise.

Emma Becker

David helped us out with a plumbing issue that we had in our shower and was excellent! He was very honest and helpful with all of my questions. I appreciated that he offered to take a look at anything in the house that I was concerned about and got great feedback. He was able to give me many options with many different price points to choose from and I never felt like he tried to upsell me. He was very patient with anything I asked and was knowledgeable about solutions for our home. 10/10 would recommend!

Sharon Dooley

I have been a customer of Genz-Ryan for several years. Their staff always provides outstanding customer service. Today I received a complimentary electrical inspection because of the maintenance plan I have with them. Mark (technician) was professional, friendly & thorough in his inspection. He explained things in layman terms & provided sustainable upgrade suggestions. His level of expertise is excellent & he is an asset to the Genz-Ryan family. The only drawback, through no fault of his own, was his inability to get some of the necessary materials in a timely manner; however, he was ultimately able to complete the upgrades during the same visit which was wonderful.

Heidi Sachs

Our air conditioner died over the 4th of July. Their tech came the same day I called. He was extremely thorough and did a great job of explaining everything. Unfortunately, there was little that could be done long term for my ancient unit. The tech laid out my options and set up everything for a new unit to be installed the next day. I was very pleased with the service and would highly recommend.

Mary Alberts

We’ve had the same technician, Karim, two times in a row now. He listened carefully to our concerns for which we are most grateful. He is very capable and professional, but also very friendly and engaging. Genz Ryan is fortunate to have him as an employee. He is a great representative of the company.

Paul Bixby

Had a very good experience with Genz-Ryan’s service recently. Karim was sent to troubleshoot my home AC and left with it up and running. What an asset to G-R he is. Good solid knowledgeable and personable individual who included me in his work process. I will make a point of requesting him for future appointments.

Jacquelyn L

Dalton was phenomenal, I had been without heat for at least 17 hours. He came by walked me through what needed to be done. How he was going to fix the issue. I appreciate his customer service, and polite personality. I look forward to doing more business with Genz Ryan.

Ben Burnes

Our AC died during the hottest week in Summer of 2022. I called CenterPoint for service and they said they'll get to me in two weeks. I called Genz-Ryan on a recommendation from my in-laws and they had someone out the next morning helping me sort out what to do next. They are extremely prompt and professional. Every tech I worked with explained what they were doing and kept me informed on every step of the process. They might not be the cheapest company to go with, but if you want something done right, they seem like the correct company :)

VegasVic

Genz-Ryan was great about keeping me updated about when the service technician would arrive. David the technician was friendly and easy to work with. He was able to take the time to answer any questions, as well as provide plenty of helpful info.

Bethany S

Lucas, the technician that came out was amazing and if I was giving a rating on just him, I would give him 5 out of 5 stars! Genz-Ryan as a service provider I would not recommend as they don’t seem reliable. It took me weeks to get my appointment today, they were supposed to show before noon and they didn’t show up until after 7pm. I called several times for updates and all they would tell me was that I was “still on the list”… I found out later that they prioritized “emergency” calls over scheduled visits because they can charge more per emergency call. That to me is shady business practices. They also made be pay for a maintenance plan in order for them to fix a faulty AC unit they installed less than a year ago. They stated that they would not make the repair unless I signed up for a monthly service plan. That too seems like shady business practices. They install a faulty product and they still got me to pay something. It is my impression that they are not a business you can rely on or one that stands by the products they install. Since this review was given: They came out again to look at the humidifier component as the house was feeling stuffy after the first repair. Ryan, the tech that came out was professional, friendly and came within the time frame we were quoted. I am hopeful that all issues have been resolved.

Julie Holmquist

Our old house had some issues with the electrical system. Sean came out and spent the entire day repairing and replacing outlets and switches, fixing a problem with the gfci system, wiring a switch for the bedroom light, securing the ungrounded wires under the kitchen sink - at some point the garbage disposal was removed but they left the wires - not really ideal, replacing a defunct thermostat, and more. He was very friendly and professional, did a great job explaining all the issues and problems and goofiness of our electrical system and which things were most in need of repair. We had some plumbing repairs done by Genz-Ryan last year and they did a fantastic job too. Genz-Ryan is always my first choice when I need something repaired.

Eric DeCuir

Joey did a fine job… took his time, gave an estimate on a new system witch I asked for. He diagnosed and repaired the problem which was misdiagnosed. BONFE tech came out and did nothing but say it was the compressor, and I needed a 10k new AC and with furnace would be 18 k and if I waited till 2023, I could tack on another 3 k…, no follow up on pricing or estimate. Very sad, stayed home this weekend to deal with the problem while family went out of town for a family gathering. It was hot and humid for 3 days. Tried texting the tech with the number on his card to discuss two days ago but never heard back… I do not know what else to say. Will not use BONFE ever again! Would not recommend to anyone…by the way, problem was the compressor fan all along… had them out one year ago to replace the same fan, did not replace evidently, hooked on a jump capacitor to get fan to run, filled or topped off Freon for 500 plus dollars… very sad service…. They do respond quickly however…………!

Blake Herring

Received an estimate on boiler/water heater equipment and install. Clearly John is an expert and knows this work and all the right issues. Took the time to fully explain options and challenges. Really appreciated his insights, follow up, and professionalism.

Sathya Moorthy

Steve came to check for yearly inspection on electric services. He is very good. Talks polite. Energetic. Very good knowledge about electrical equipments. Tested all the points. Gave very good suggestions

Christopher Wingate

Karim from Genz-Ryan was great to work with when our AC went down. He was professional, very personable, and did a wonderful job explaining the issues and potential fixes. Thanks Karim!

T H

Had a waterline put into refrigerator. The plumber Jordan did a great job. He did a professional job and was very informative. My only complaint was the charge. According to the average cots of having a waterline hooked to a refrigerator should cost $300-$700. My bill was $1,525 and it was a pretty basic job. I had an unfinished basement which made work easier. Might have to get other bids next time because all my friends/family said I got robbed. Like I said happy with service but cost to do job was outrageous.

M Hess

Professional and timely, Joey F did a great job on our service and pointing out things for future attention.

Michelle Diaz

Corey was very thorough while making repairs to my AC unit. He was willing to show me what he replaced and gave me advice on how to clean my AC unit so that I could save myself a couple $100 during today's visit. Thank you Corey!

Caleb Bond

Our Genz Ryan employee Ter Lor was exceptional. He asked us throughout the visit if we had any questions, made sure to answer any questions we did have, and thoroughly explained the status of our systems so we both had a clear picture.

Andrew Geffre

Great service and quality. We had the air conditioner, furnace, and water heater replaced. Matt K., our customer service rep, was very positive and honest. Looked over our house and gave a wide variety of options. He knew our situation and budget and made a wide variety of suggestions. Then the question had to be asked... "How long was the wait?"... We had multiple estimates that had us anywhere from 3 weeks to 4 months out. Matt laughed and said, "How does Thursday sound?" We were blown away. The two weeks prior without A.C. was not fun and the fact that Genz-Ryan could get what we wanted done, within our budget, AND in a timely matter was a no-brainer. Our tech that came out, Adam G., was very polite and efficient. Even when it was raining outside. They worked hard all day and it turned out amazing. We could tell right away when the A.C. went on. Afterward they cleaned everything up, explained what was done and the general upkeep of the units, and answered all of my questions. Unfortunately, Genz-Ryan did not have the air cleaner/UV lighting in stock that I ordered. The parts were on back order which is understandable with the current situation. Adam said it would not be long, a week or two, until the parts were in and would let me know right away when the parts arrived so I could set up an appointment to have it installed. Next, I have Genz-Ryan coming out to clean the duct-work and replace the water heater. Thanks!

Suresh Srini

Had issue with humidifier. I was given continuous calls to update on schedule, details about who is coming to visit to be safe. Also, the service person was very informative and given clear details on what needs to be fixed etc..

Peter DeRubeis

Technician Ryan Lavallee came to our house to conduct a whole house electrical inspection. He was very thorough and professional checking all outlets (inside and outside), light switches, and the electrical panel. After concluding his inspection, he reviewed his findings and had some options of suggested work we may want to consider. I reviewed these and decided to have him fix some light switch issues we have dealt with since the house was built and, also, install a whole house surge protection component in our electrical box. He procured the parts he needed and quickly and efficiently got the e job done. He thing explained everything, asked if we had any questions (we didn’t), gathered his tools, thanked us for our business, and was on his way. I am always satisfied by the work that Genz-Ryan technicians perform. They are professional and always do a great job!

Joyce Hansen

Annie was very pleasant to work with. She presented several repair options.

Radha Krishnan

Mark helped me with replacing a few switches and a fresh air fan at home. He was knowledgeable in his field, professional, thorough, and courteous. Thanks, Mark! Nice job!

Trevor Brace

I had a clogged basement drain that overflowed everytime we used the shower. I had tried snaking it myself, but it only improved slightly. I called Genz-Ryan based on other reviews, and couldn't be happier with the service. Gary was very knowledgable, and answered all my questions about the issue and my service options. He was thororugh, friendly, and did a fantastic job resolving my drain issue.

Ben Ohlander

Fixed two different faucets with leaks increasing over time. Thorough, quality work. We’re very pleased.

Walter Aherns

Troy get some workout on electrical box. Before he started he explained everything thoroughly. He asked if we had any questions and we decided on the best solution for our issue issue I would recommend him to anyone.

ebert martinez

Everything was explained in detail as to repair options and what needed to be taken care of with my furnace. Great service.

Nicholas Vaage

Gary from Genz-Ryan was amazing. We had some issues with our sewage pipes and he came out and not only identified the initial issue but solved an issue that would have been something to deal with down the road. Thank you so much Gary! You went above and beyond and Genz-Ryan will now be my go to whenever I have something come up!

Matt Mulcahy

He was polite. Answered the questions I had and was completed with the water heater issue in timely manner

Rodney Vizer

Update, 08-05-2022 Jaymeson Smart was a pleasure to have over to complete additional work on our ductwork. He was prompt, observant, and attentive. He explained steps in advance, completed them to our satisfaction, and reviewed to ensure we were happy. Thank you for the continued customer support! Update, 06-08-2022 Jeremy Dixon performed preventive maintenance on our air conditioner and heater. He showed up on time and did a thorough job. Jeremy had a positive attitude and answered all questions we had. He even went out of his way to clean up our air conditioner which saved us the effort of having to do so. Genz-Ryan and their staff continue to impress. Update, 05-03-2022 Mark was out to perform an electrical inspection of our home and quote some work we will need to have performed. He was prompt, courteous, and professional and gave a thorough assessment upon completion of the inspection. It was a pleasure getting to know him during the visit. Genz-Ryan continues to exceed our expectations and provide excellent customer service, and Mark is a valuable member of the team. Update, 01-21-2022 Joey Frechette was prompt, courteous, and professional. He quickly diagnosed the problem with our furnace and determined it was the main circuit board. Joey had to drive to get the replacement board late in the evening from a local parts supplier and returned quickly to finish the work. The service performed was a positive experience, as was the fast response to the after hours call we placed. Genz-Ryan employees all do a great job managing customers and challenges of their jobs. If there was a negative point to be made…it would be failure of a circuit board on a Carrier furnace that is two months old at most. I’m curious about the root cause of the problem on a piece of equipment that is so new. Original Post Aaron provided our initial, after hours emergency consult when our furnace stopped working in the middle of the night. He expressed concern and a sense of urgency, as it was the first very cold night of the winter season. Aaron did an excellent job explaining all options, providing great advice, and even arranging financing on the spot. He gave us space heaters to use in the interim and scheduled install first thing in the morning. Our service technician, Zach, showed up early and was knowledgeable, professional, and took the time to explain the installation process and time required for completion. It is obvious he has pride in his work and talked with my wife and I about what was replaced, proper maintenance and replacement part intervals, and answered all of our questions with confidence. The rest of the team worked together like a well-oiled machine, were friendly and considerate, and ensured smooth workflow without delays or errors. Many thanks to Aaron, Zach, Joziah, Steve, Taylor, and the rest of the team involved for a quick turnaround and stress-free experience!

David Dittbenner

Karim worked on our furnace. He answered my questions and explained the problem to me. I appreciated his knowledge and professionalism.

Laura Burchill

On time and very helpful. Tyler provided very clear advice and explanation of the problem with the A/C unit and was able to fix on the spot. He provided helpful tips for keeping our A/C running smoothly all summer long.

Matthew Herman

Jaymeson Smart is very knowledgeable and very passionate about his craft. He takes a lot of pride in everything he does and goes over and beyond for his customers.

don h

Annie performed our HVAC maintenance check today. She was quick, efficient, professional and did a complete job. Her results summary explanation was clear and informative. She did a great job. - don

Beth Mercer

Our A/C broke and we called Genz Ryan to come take a look. Lucas was polite, professional, and awesome to work with!

Robert Murphy

Geez Ryan called ahead of time confirmed the services. John was on time and ready to help. He quickly gave me options and price points so I could choose what to fix now or later. Great service from knowledgeable staff

Michael Pasiuk

Francisco and Alberto did a GREAT thorough job of installing my new furnace. I would recommend them 100%!!

Patrick Dillon

Dalton quickly identified the problem with the A/C and replaced the defective part. He clearly communicated what he planned to do and shared the outcome of the visit before leaving my home with a functional A/C.

Lauren Benedict

Dear Loren and Readers! I just want you to know how special you are! You came to my home after normal work hours with a smile on your face know what you were walking into. It was one of the absolute bottom of the barrel of sadness, frustration, absolute torture, with not a glimpse of hope in or answers for me. I had totally given up. Your smile, kindness, and knowledge within the matter of minutes turned out what seem to be a day that I couldn’t wait to forget into one I want to remember as a life lesson. And that lesson is the kindness, compassion, knowledge and one of the most outstanding individual, professional and as a genuine human being!at his job. He took the time to answer any questions I had. He also allowed me to watch everything that was going on. Thank you so much Loren!

Joseph Maximilien

I had some leaking pipes. Genz-Ryan sent a technician (Max) to assess and fix them. Max was very knowledgeable and helpful.

Allie Powers

Andrew did a exceptional job working on my garbage disposal vent. I’m very pleased and will be using this company again in the future.

Kelli Basa

We got a new water softener and filtration system installed and they did a great job with a quick turnaround time!

Darin Jensen

These guys always respond quickly and get the job done. I know sometimes you think the price is a little high, but they back it up with service and just plain getting the job done. Thanks to Tony for getting it running, Aaron for setting me up and Blake and Tim for putting the new units in. And hey , Nick came back to get the charge on. Good 2 go! Adding to this....hey, the system was charged in February, of course it was low, Jaymeson got it taken care of, no worries. Stayed extra to make sure there were no leaks. System is back to normal.

Sandy Jensen

Steve did an overall electrical service on our entire property. His service and professionalism was outstanding.

David Bixler

Furnace tuneup. Olivia was professional and diligent. She answered all our questions and clarified the settings for our humidifier. Every technician from Genz Ryan has been informative and professional and Olivia maintained that expectation.

Michael Thao

Called him over for a plumbing job, no issues were found. While that may be weird but he seemed like he understood us and was nice.

Susan Erickson

Steve / electrician- did an awesome job for us!! Yearly check and explanation of others services. He is very friendly and goes above and beyond!!

krogersp

I had a great experience with Joey--he worked to clean my HVAC system and upgrade it to get it working smoothly for the winter.

Katie Klingelhutz

We were very pleased with our service today. Dalton was very friendlg and knowledgeable and fixed the issues that we had.

Matthew Zahn

Lucas and Aaron were great. They explained what was wrong, talked about our options, and helped us through some big issues with our system

Joel & Charlotte Patros

Max was very professional and provided great service. He took extra time to inspect our pluming systems and provided us with many options for improving the plumbing in our home.

Toni Amoni

Tyler was very professional and did an amazing job servicing my unit. It was a seamlessly pleasant experience from the initial phone call to schedule the service to the repair. Communication was excellent. Everything was completed timely and efficiently. I highly recommend and look forward to doing business in the future.

Aubrey S

They were extremely helpful, kind, and knowledgeable. I didn't feel pressured by their sales, it was handled in a very friendly and professional manner. The repair person was great too! The company texts an image and short bio of everyone coming to work on the project. They also kept me on track throughout the day with calls. Very pleased with the service all the way from the 1st call to the final install crew. They took care of a stressful experience and made it pleasant. They will get my future business. They also offer a great discount program, delivery for filters and salt, and regular tune-ups. Thankful for the discounts considering I'll have more to replace down the line.

Sarah Simpson

We had a drain backup in our lower level that we discovered when one of the children came upstairs and nonchalantly explained that she didn't want to get her socks wet so she didn't clean up her art work. Not only was Gary so friendly, he was incredibly thorough and knowledgeable. I've managed customer service teams my entire career and EVERYONE at Genz-Ryan was fantastic. I called at 8pm, we determined that it was urgent, but not an emergency and was able to get an appointment the next day. Everyone was communicative, kind, and professional. We'll be using them again and again. WOULD GIVE 10 STARS IF I COULD!

Colleen Hood

This technician was outstanding in both his diagnostic ability, repair service, and explanation of issues with my furnace. He presented a thorough evaluation of what they problems were, gave me 7 options for repairs, and actually showed me the problem areas on my furnace. He was professional, respectful (he wore a mask upon my request and offered to clean up after his service was complete), and was very pleasant to have in my home. I was pleasantly surprised by how quickly I was able to get a service appointment. Every contact I had with Genz-Ryan has been a very positive experience.

Elizabeth OHara

Great experience - fast, friendly, knowledgeable and fun! It was fantastic working with Jay- he's so smart, no wonder his last name is Smart! We chatted and laughed. He worked in a timely fashion around my schedule. Fantastic day!

Melissa Mattson

Joey was excellent! Professional, knowledgeable, friendly, helpful - overall 5star rating! Rare to find someone so excellent in his field and to have all the professional and humble attributes to go along with it! My husband and I were very impressed and wouldn’t be surprised if this young man ran the company one day! We will continue to be customers of Genz-Ryan. Thank you!

tom delich

Matt was very professional and personal, Was honest about the issue, didn’t push extra services and fixed our leaking sink pipes within an hour. Genz and Ryan: whatever you are paying Matt he deserves it and a lot more. Great ambassador for the company. I will be a returning customer based on my great experience with Matt.

Matthew Ketterling

Aaron and Ben did a perfect job installing and maintaining my humidification system. It looks great and feels even better. There is a reason this company is number 1. Aaron and Ben were caring to my needs and thoughtful with my home. If other companies could impregnate themselves with this type of care and knowledge maybe they would be on the top of the list like Genz Ryan. Number 1 all day every day!!!!!😊

Jon Vogen

I replaced my water heater today. It was on its "end of life" journey. The evaluation was performed and the options were presented in the morning and the installation of a new water heater was done by late afternoon. Great job by Steve Severson in the installation of the new water heater. He was very professional and informative and made sure my wife and I were both engaged to our satisfaction. Also thanks to Chad Johnson for providing good alternatives for us to choose from. Appreciate the great customer servce.

Rod Oman

Informative technician, knew his work and options, and were able to come in and look at our situation right away. Unfortunately beyond our price range for the products that they carry for water heater options so we were unable to replace the water heater through them. Would recommend making sure you register your product and get extended warranty and regularly service if you have a tank vs tankless, which unfortunately we are stuck with.

Aaron Christensen

Tom came out to take care of our outdoor faucet shutoff valve that was leaking. Replaced the existing knobs with ball valves like we asked and they are excellent! Looks great, works great, and much easier to use! Thanks so much!

Michele Oja

Easy to schedule appointment and was serviced the next day! Technician was friendly, very thorough and knowledgeable!

Jen McCarney

Genz Ryan does it again. We had them Out to service our AC and Furnace. Furnace was a hot mess!!! Thankful that Jeremy D got us on the right track with a clean AC unit. I have used GenzRyan for at least five years. They stand behind their product and work. The technicians I have met are passionate and very knowledgeable about what they do. Tyler sat down w me to talk about what is wrong with our inefficient furnace and to go over our three different options for replacing it as it is 14 years old. He also talked about credits with our electric company and tax credit through the state. The guy knows his stuff!!!! Thanks GenzRyan!!!

GweegleWorld

Dalton has been to my house more than my own mother recently. He’s helped us deal with a number of furnace issues.. He is personable, courteous, friendly, and provided us with a ton of options for replacement of our furnace and AC. I really appreciate all he has done to ensure we are taken care of, often times staying late to go the extra mile to make sure the problem is resolved. Tonight he worked with us to find the right new components that will best suit our needs. Great service!

Jane C.

Aaron was amazing. Very professional and great at explaining my options. Tyler had come the day before and was equally nice. They were able to replace my furnace the next day. Both super nice and professional. I had a great experience.

Hang Nguyen

Great experience with Matt and Genz-Ryan. He completed all plumbing maintenance for our home and even helped me with making sure I put my filters in correctly for my furnace even though he’s a plumbing guy. Very pleasant to work with

nightbronze3 boosted

TOM B. IS AMAZING that man deserves a raise, a promotion. Phenomenal customer service and does above and beyond work.

Jane Overby

Awesome service, arrived on time, really nice guy who explained everything he fixed for me. Highly recommend!

Steve Halstead

Cleaned main drain. Very professional and honest. Explain very well. Very pleasant. Efficient. Very knowledgeable

Susan Kearney

Needed the help of a plumber today for a leaking valve in the floor. Dan arrived on time, identified the problem quickly, and repaired the leak. He was good at explaining what needed to be done and offered lots of options. Thumbs up, Dan was one of the best plumbers that I’ve worked with in a long time. Thanks.

Kevin Hildreth

Joey did a great job for us. Our furnance went out during the night. We were very worried about the house getting so cold that we might have frozen pipes and other damage. Genz-Ryan had someone at our house in 2 hours. Joey did a great job, he was very thorough in his analysis and our options. He even offered to contact the home warranty company to help get our furnace replaced and offered to have it installed the next morning. Of course, #American Home Shield refused to work with us and will only fix the furnace after their contractor approves, who can't be here for 2 days.

Kate Landi

Steve Lo visited to do a whole home electrical evaluation and to determine why my office light isn't working. He was friendly and extremely professional. Steve gave us his recommendations and worked with us on our options. We appreciated his advice and demeanor. Genz always does a great job for us. Thanks Steve!

thomas beattie

Ben arrived on time. Diagnosed and repaired the problem quickly. He was very pleasant to deal with. I would highly recommend Genz-Ryan for any of your hvac needs. Thanks again !!

Nick Dennen

Tanner did a fabulous job! He really gave us peace of mind with how well our A/C and Furnace were performing. He took the time to show me how he put our A/C back together as well as tell us about all of the additional services offered. We have had such a great experience over the last 4 years ago having Genz Ryan keep our furnace and air conditioner in great condition!!!

Jennie

This was my first time using Genz-Ryan. Although there were several issues with the scheduling and communication by the scheduling and dispatching reps, when Andrew did arrive, he was very nice and knowledgeable. He was friendly toward my cats and very personable. He was able to easily get out A/C working again and was not pushy about getting us to spend extra money, although he gave us several options for repairing and replacing out old units.

Randy Stelmazek

Lucas was very friendly and had excellent knowledge of our furnace. His advice was great

Nancy Nelson

We were very pleased with our Service Rep., David Anderson. He arrived as scheduled. His demeanor was quite personable and professional. He explained the work he was going to do and informed me of his findings and recommendations before leaving. We would enjoy working with him again.

Don Wolpers

Entire team was professional, personable, efficient and quick to get my new A/C sold and installed. Joey and Francisco were tops. They got us out of the heat and into a cool night. We were very happy and slept comfortably.

candy ahern

Gary Poole was very professional. I am impressed by his honesty and integrity. He turned a situation that could have been negative into a positive one. Thank you Gary.

Bryan Mason

The entire experience was simple and straightforward. Employees are very professional and knowledgeable.

Nicholas S

Karim with Genz Ryan was amazing to work with in identifying issues we were having with our furnace, AC, and water heater. His knowledge was exceptional, but his customer service in his patience was what really put him on a different level. I highly recommend Genz Ryan and especially Karim!

C Thames

Matt Kettering was extremely helpful and thorough in his estimate for a new furnace and AC for our home. He was friendly and made multiple quotes for so that we got the best idea of what our home HVAC system could look like and at what cost. Very satisfied with the experience. Would highly recommend him for others!

William Swanson

Joziah Corbett did an excellent job installing our new/replacement AC. He was very friendly, professional, and took the time to really help us see and understand why our old system needed replacing.

Erik Pesta

Have warranty with this company on purchased equipment, warranty repair has always been a month out with tune ups. Air conditioner is not working and they are unable to get anybody out for 5 weeks! Do not purchase any equipment from this company. Unprofessional and poor customer service for people who have worked with them. Update*** received a call from customer service and was able to schedule The repair on my air conditioner tomorrow. I appreciate the call back from this company and hope they continue looking after their customers! 2nd update**** Nick R repaired my unit, informative and professional. Thank you to everyone at Genz-Ryan for resolving my issue!!

A Lars

Andrew replaced our electrical panel, rewired old outside electrical outlets and wired our hot tub. He was extremely personable and professional the entire time. He had to make a second trip to our house once the hot tub was delivered and he made sure he was scheduled to finish the job. This was evidence of GR's great customer service and made the entire experience top notch. Andrew did a fantastic job explaining the work to us so we could understand and make informed decisions. We will not hesitate to call GR again for any electrical work and request Andrew. He is a true asset to the company!

Karisa Land

Technician Ben Radavich was very knowledgeable, kind, and professional while working on my AC unit. He was also great with my dog and cats which I very much appreciated.

Tina Zink

Matt was very professional and knew his business. He gave me options for what I needed done and successfully completed it within a day! He was extremely personable and a joy to talk to.

Abby Smith

Shane from Genz Ryan came out to clear out a slow-draining bathtub and did an amazing job! He was prompt, explained the process and helped schedule a follow-up appointment for some additional plumbing work we need done. Definitely recommend and will use Genz Ryan in the future!

Big MO

Had an emergency plumbing repair in an income rental residence. Genz-Ryan was prompt and Bill gave me a selection of repair options to choose from. Repairs were completed within hours and Bill also found other issues with the home that needed attention. Always expect the best and always receive it from Genz-Ryan. 1-23-20: Plumbing Maintenance call out. Great service. Alex was warm, courteous, and very professional. Dealt with some issues with our tankless water heater and water softener. Great Service! 7-20-20: Had a call out to investigate a gas smell. Stuart was very thorough and found the problem and fixed it immediately. Appreciate the excellent service and responsiveness. Always a pleasure! 9-30-20 Replace Toilets. Had Genz-Ryan replace 20+ year old toilets. Jesse came out and methodically went about the job and finished in a few hours. Job was excellent and really appreciate the new efficient toilets! 10-10-20 HVAC tune up. Excellent service, courteous and professional. 12-14-20 Boiler inspection at a rental property. Professional courteous and complete service by tech John Miller. Appreciated him explaining features on the boiler and what to watch out for in regards to possible repairs/maintenance. Very pleased. 3-26-21 Had emergency to replace faulty toilet in rental unit. Bill Blancke did an excellent job leaving myself and the tenants well satisfied. Another great job by the folks at Genz Ryan. 8-4-22 Had a shower control valve repair. Jordan Valdez was my plumber and he did an excellent job trouble shooting the repair and providing a cost saving solution. Great job once again!!

Perry Sundet

Lucas did a great and though job explaining all my options for buying new furnace.

Joseph Larson

Was fantastic working with technician Ter, was able to identify the issue with our furnace and offered multiple suggestions and solutions. All while being incredibly friendly and professional. Just used Genz-Ryan again for duct cleaning. Had a machine failure during first appointment, but Genz-Ryan made rescheduling a breeze and service provided was quick and easy! Just had Ben, Ryan, Karim, and Aaron help us get set up with a new AC due to leaking coolant. Again all friendly and professional!

Chris Grover

Andrew was on time and very nice and personable. Will definitely use GenzRyan again.

Lisa Akerson

Had a furnace and A/C replacement and they were so thorough, courteous and professional. Made sure I understood the new units before they left as well. Super friendly and would definitely recommend!

Tiffany Finnamore Johnson

Found out our AC system had been leaking since it was installed by Genz Ryan a little less than 3 years ago. It just stopped cooling a couple of weeks ago. Though it took some doing, we got Genz Ryan out to fix it today and even though it was past the 2 year warranty we had on the installation, they covered it and now we have A/C again. Joey was our technician and he was very knowledgeable and friendly.

alvina oliver

Good, qualified techs. Joziah was very knowledgeable and experienced and did an excellent job. Tim also did excellent on the electrical side of installation.

Chad Petersen

I was very happy with my first experience with Genz-Ryan. The serviceman was professional and seemed very knowledgeable. I appreciated his honesty and willingness to provide me several repair options. I wouldn't hesitate to use Genz-Ryan again.

Steve Paquin

Dalton was a professional technician with great costumer service. Scheduling was a problem. They overextended and did not get to my AC outage call the day they promised. They then offered gift certs for the inconvenience but wouldn’t allow me to use them for the diagnostic service call. It was essentially an empty gesture.

Lynn Larson

Shane was wonderful, i had no problems with him, he was very professional, and should recieve 5 starts. My complaint is that you send your tec guys out with out the proper equipment, i have been mopping water up from my main laundry room main drain since he left this morning, i cannot use any Faucets in my house now because of water backing up, i also paid alot of money for a job that was not completed, and pushed back until the next day, due to the technician not having the proper tools to fix our problem. i communicated this two ways, 1st was by making a appointment via your website, explaining my problem and then I received a call the next day and explained my problem again, somewhere this did not get communicated correctly to the technicians. im going to have to think long and hard about using the company again. i have had no complaints about the jobs we hired you to do for us, until now.

Mitch Schaps

Lucas came out to our house with the intention of installing a google nest we had bought from Centrepoint Energy. House System ended up not being compatible, but Lucas was great through determining that. Also ended up showing us that our air ducts were horribly dirty. He was very compassionate and professional to work with and made me glad to pick Genz Ryan for this, even if we couldn't install thermostat

Mark Anderson

Steve did a great job of assessing the situation and providing solutions to meet our needs.

Renee Portmann

Jeremy was funny and knowledgeable. He sang the whole time he worked, and was a good singer! He took time to explain things, and we will use Genz-Ryan again for our HVAC maintenance!

Mark Hodroff

Sought a quote on a mini split system. Aaron was pleasant, professional and honest. Exactly what one would ask for in a sales person providingsa quote. due to pricing issues we won't be using Genz Ryan, but our contact with them was first rates

Fred Cooper

Ryan was great. The office staff that I delt with was also very good.

Rex Schultrich

Steve did a fabulous inspection. His inspection was the most thorough I've ever had. He found several things that needed attention and mad up multiple estimates. He even made a custom estimate to cover the specific items we wanted done He’s an 11! I can’t recommend Genz-Ryan enough!

Audrey Johnson

Steve fixed us up with a home surgery protector to get up to code.. cleaned out the power box because dirty and got us an a/c cover to keep it protected over the winter. He was awesome!

Erik Gorsuch

Ter was right on time, was knowledgeable, documented everything with pictures so I could understand what he was doing/talking about.

Debra Keefer Ramage

Loren came to estimate a mini split for my condo unit. He was very informative and met with the HOA board to answer questions. Ultimately my unit does not have the wall space for the air handler but he offered to help me find other solutions. However, I have not heard back, so no new solutions.

Ron Jacobson

Great job, gave us a detailed description of everything she was doing. Very friendly and professional.

Pat Gramentz

Professional furnace and AC check. Reasonable recommendation to replace dryer venting.

kent swanson (kandkswan)

Hot tub install. Thorough and professional AND showed up on time unlike our original scheduled electrician. Would highly recommend.

Karol Jensen

Ter checked my furnace and air. He did a very thorough job and had pictures for proof. I was very satisfied.

Darice Koepke

I was very happy with the service provided. Steve came to check my furnace for repair and did a great job showing me what was wrong with it and why it couldn't be repaired (cracked heat exchange among other things on a 33 year old furnace). When Pat arrived for the removal and install, he was prompt, professional and friendly. Everyone that worked on my replacement, from the delivery/removal staff, the electrician, Pat and Troy, were great. They did quality work, the area they worked in as well as my stairwell were more clean when they left than when they arrived. Working in limited space at times and they genuinely did fantastic. Were some of their bids high? Yes, but there was no pressure for me to buy more than I needed, no pressure for me to apply for their financing or anything. Thank you!

Kevin Adams

I had new smoke detectors installed throughout our home. Troy B was very prompt arriving at the time promised and his customer service was excellent. He was respectful and made sure I understood what he was doing and made sure everything was done to my satisfaction. Genz-Ryan has wonderful communication. They text appointments when scheduled and text when techs are on the way and who the tech doing the work will be with their bio. They do quality work and are professional.

Dave Bixler

We are interested in replacing our furnace, AC and water heater. Matt Ketterling made an evaluation of our HVAC system and water heater which we were concerned that they had already exceeded their life expectancy. Matt confirmed our need to eventually replace all three. After talking to us about our system, he worked several configurations for replacing our outdated equipment. He than proceeded to show us and explain each of the options capabilities, price, and warranties. Matt explained each system to our satisfaction. We selected a system which fit our needs as well as our budget. Matt took us through the paperwork to get the project started. We are totally satisfied that we will have a new furnace, water heater and air conditioning as well as a humidifier. I recommend Matt to anyone who is in the market for a new HVAC system.

Harmony Burch

They did amazing work on our Electrical and the other work they did inside of my house I would recommend them to my neighbors and friends

VIcki Block

The best service ever!! On a scale of one to ten, Shane was a 25!! Very personable and respectful of the home.

Richard A Shenk

G-R HVAC were responsive, clear, and took their time to explain all that they did and the overall evaluation of the system. Joey, the technician, was knowledgeable and not only solved the problem, but clear about what was done. I will use them again.

Eileen Keswani

The service we received today was great! We needed our furnace replaced and the installer, Francisco, took time after installation to go over everything that was done. He was very nice and professional. We will use their service again.

Sandra Abraham

Dan was efficient, offered 2 solutions to the leaking faucet issue, and had a good discussion with us. We chose our plan,he fixed the problem and we are set up with a new warranty. We are happy with the decision we made and look forward to continuing service with Genz Ryan.

Chris M

Ben did a great job. Very professional. Answered all my questions. Would highly recommend.

David Garcia

Had to have our furnace inspected before the sale of our home. Unfortunately there was a part that was found that needed to be replaced but it was a obviously cracked part. Jaymeson was super helpful in pointing out the broken part and explained how it affects the system. He was very professional, honest and friendly

Julie Rasmussen

Excellent service from Karim today. A/C fan was not working and Genz Ryan sent Karim to fix it after a long work day. Very professional and personable. No pressure sales. Definitely would ask for this Technician in the future!

Adam Less

Great personality and very professional + highly knowledgeable. Really knows his business well and prepared alternatives to fit different objectives.

Cynthia Brecka

David did awesome job explaining and installing new hot water heater. Very happy with friendliness, speed and job well done! I used Genz Ryan 14 months ago for new furnace. I was so pleased with all I called them again for water heater. Thank you!

Tammy Brown

Andrew Folz was amazing! We just had a new furnace installed by Genz approx 6 weeks ago and our heat stopped working last night. We were worried about the extreme cold weather but Alex went above and beyond and was able to come out the next afternoon and made sure we had what we needed to get our furnace back up and running. He even left to pick up a part that was needed that he initially thought would not be able to be available or installed a few days later. He was patient, explained everything and made sure we understood what happened. Everything was covered under warranty. No issues. Thanks Alex!

Stephanie Jones

Steven did an amazing job and had amazing customer service. He explained everything thoroughly and was very accommodating. So happy with the service. I also had the two best AC installers in the world - Jeromy and Troy. They were so professional, amazing, friendly, and efficient. They were very informative and did such a great job!! Five stars for everyone.

Jim Lyons

Hugo was very thorough and did a great job explaining. Tapped his wisdom on future service and some old equipment that might benefit from upgrades.

Allison Ritter

The service we received from Andrew and Chad was fantastic! They did a thorough check of our house and provided many options for repairs. The repairs they did exceeded our expectations! They were on time, efficient and very helpful! Would definitely recommend!!

Frederick Keller

Good check but I don’t like the upgrades after every check I am thinking of changing providers. The changers added to 4000 dollars I think it was a rip off

Steve Jarnberg

Matt J. of Genz - Ryan did a great job of cleaning the ducts in our home. He showed us before and after pictures so we could see all the dust that he got rid of. He's also very friendly and personable. I would highly recommend Matt and Genz - Ryan!

Christine L

I recently bought a new furnace and Air Conditioner from Genz Ryan and from the second I called to make the appointment to the second the guy who installed it left my driveway, I have been nothing but happy with their service. Everyone is so nice, helpful, professional and willing to go the extra mile to help you understand the process. Very happy I went with them!

Jillian Gartner

Matt did a thorough and excellent job cleaning ducts and vents in my home. He was very diligent, courteous, on time, and explained everything to me in a clear and concise way. I highly recommend Genz Ryan for anyone looking to get a cleaning done for their vents.

Joe Thompson

Great work performed by Jeromy and Francisco installing a new bathroom exhaust fan and the new duct work for it in our tight attic. On time, easy to work with and did a great job. I would be lying if I didn't say the price seemed on the higher end, but for the quality and service, I am fine with that. They have a new customer.

Rikk Flohr

Genz Ryan came by today complete our furnace installation with a duct cleaning. It was great they could get the dryer duct too as it is a problem piece for us. Showed up right on schedule, worked throughly and completed the project in the allotted time. Glad to have this project complete!

Nicole Lovold

Overall our experience with Genz-Ryan was GREAT. We had a little snafu with scheduling and communication but Jose was so responsive and accessible to get it sorted out. Steve came out to take a look at what we needed for our AC and thermostat replacement and provided really comprehensive and accessible options that fit our long-term and short-term needs and budget. Lenny, Stephen, and Troy were all fantastic techs who got our new unit and thermostat installed and went above and beyond to walk us through what they did and offered suggestions to get the most life out of our unit and highest efficiency. We are super happy and look forward to working with them in the future!

Todd Podgorski

The Technician Ter was great. What I don’t like about Genz Ryan is the open ended all day appointment time frame. Other companies use a 2 or 4 hour appointment window and waiting all day for Genz Ryan seems excessive. Time and money are valuable and I am not sure how long I will stay with Genz Ryan for service if they keep their all day appointment system……..

gina berardo

Joey was great! He explained all problems and fixing possibilities clearly. We did not feel pressured into purchasing things that didn't fit for us. Everyone on the team that replaced our furnace was professional, punctual, friendly, and thorough, Fransisco went above and beyond, changing out pipes outside during a snowstorm. Jeromy did an exceptional job as well, coming back to fix a minor glitch. I would reccomend Genz Ryan to all my friends!

Johnnie Mae Livingston

Nick was prompt, friendly and professional during the whole installation process. Upon completion of the job, Nick showed and explained to me what he done so I understand how my new system works. I'm totally satisfied with the services that I received. Thank you

gary kneissel

Matt did a great job. He looked at the water heater and gave us several options at varying price points for replacing it. At no time did we feel pressured into buying at the higher price point.

Paul Tessmertuck

I have used a lot of electricians but Andrew and Genz-Ryan were the best. They came and stayed until everything was done with the best quality. We have an old duplex and are adding bathrooms. They worked quickly but professionally. They asked our opinions along the way and things turned out better than we were hoping. They gave several good suggestions that we used. They also provided several “levels” of service so we could choose the one we wanted. I would highly recommend them if you are doing a remodel or have any other electrical needs. Great communication and great quality of work.

Johnny Walters

Called Genz Ryan for what I thought was a dead doorbell wire. Turns out we had a power surge and needed to get the full breaker replaced. Andrew was my technician and he delivered the bad news excellently and showed us all of our options. He was super honest which I appreciate. Work was professional and we will be using Genz Ryan again.

Lisa Eichten

The team that made the appointment was friendly and responsive. Ben was professional, knowledgeable and helped us understand the work he was doing. He was an absolute pleasure to work with.

toothbras

Dalton was courteous and professional during the repair process and gave us a few options, we discussed what would be best and I feel he went above and beyond to ensure we were taken well care of. We even had Aaron come out to quote us on a new furnace (he was also fantastic). Would use them again for sure.

Carla Clauson

Finally made the wise decision to have a humidifier installed on my furnace! Karim was courteous, efficient, and gave an excellent tutorial. He also set up reminders on my thermostat that I had no idea were an option! Thank you Karim and Genz-Ryan!!

Matt Lesnikowski

We had a pipe burst in the basement ceiling late at night. We received a call back right away from Gracie (who was excellent) and Max arrived the next morning on time and prepared. He offered multiple solutions from a cost prospective and also made suggestions on early repairs for a potential future problem. He was efficient, neat, pleasant and very helpful. He did a great job repairing our problem and left the area neat and clean when he left.

Ryan Michael

I used GENZ Ryan today after replacing all my switches in the house and screwing something up. Jesse J. Came out and was great. Good value for how long things took. I told him my house wired strangely. He took the time to walk me through how everything is wired as some of my labels were labeled incorrectly and non logical wiring throughout the house. Also gave me several options on the projects I was wanting to do for install. I will definitely use these guys again.

Jay Nelson

Fantastic service! They ran into unexpected issues installing the system and they took extra time to make sure it was done right. Very impressed with the quality of the installation and the cleanup.

deg

Karim provided excellent, professional service. Answered all my tedious questions and went the extra mile when diagnosing the issues with my AC. I will be requesting him by name for any future HVAC needs. Great job Karim!

racketo11

Ryan did an electrical inspection throughout our house. He was punctual, thorough, and explained everything at the end. Terrific job!

Cody Voll

We had a fantastic experience using them for our electric work, they responded to inquiry immediately and we had service scheduled within the week. Our technician was knowledgeable, diligent and incredibly friendly during the project. I would recommend them to anyone and plan on using them in the future

Diane Schultz

Karim took time to explain what he was doing and what he was learning about my 17-19 year old furnace. Nice that he wasn’t pushy but will let me get used to the idea of replacing it next year. He also answered questions about my air exchanger and suggested a good way to clean it. After 11 years, I finally understand when I should run it and how to use it wisely. Will hope he is the tech I get on my next call.

Neil Hinz

Annie was on time, professional and experienced. Highly recommend her as a tech.

Gary Harger

Great service and communication fromSteve at Genz-Ryan. Walked me through what he was going to do; asked if I had other things I wanted looked at; and completed all with a final walkthrough. Couldn’t be happier with Steve’s work and is why I’ve been a Genz-Ryan customer for years!

Rena Jackson

The technician explained all that I needed to know about the repair and upkeep of my furnace. He was polite and honest and presented the options that would work best for my situation. I learned a lot about preventing problems in the future. I would use this technician again. He was very trustworthy and helpful.

Jennifer Schwartz

I used Genz-Ryan for some plumbing issues. They were great! Gary was awesome at explaining everything and he was able to fix the problem the same day quickly. I will use again!

Ryan Schmidt

Genz-Ryan installed a bathroom exhaust fan for my home. Karim was fantastic, very friendly, excited to help, and very detailed in his descriptions of the work and quote. He kept me apprised throughout the entire project, and helped get it all wrapped up and done in one day. I'm super happy with my new bathroom fan!

Austin Chouanard

Mike came out on time and made sure we got the system that would work best for us. Adam and his team worked hard to replace the furnace and AC. Tim did great with the electrical and was very knowledgeable. And Francisco did great with the duct cleaning and we talked about home improvement projects too! Great team.

Bobbi Kelly

I really wanted to give this business a thumbs up. He did a great job tuning up my AC. But like most of the other remarks, he tried to sell me something I didn't need. He said I needed a new ignition switch. $300. I called my regular plumber and he said my furnace is working fine. He said there was no way to test the ignition switch to see if it was going bad. It either works or it doesn't. If this business tells you need something, get a second opinion from a reliable source.

Fritz Skinner

Had a tech out for an annual check of furnace. Tech knew his stuff, was very friendly and thorough. Overwhelmingly positive. My complaints would be that I felt like he interrupted me when I was trying to answer questions he had for our family. Like I was not answering fast enough. Also, (and I'm sure this is Genz-Ryan pushing the rep to do this) the whole visit felt like a way to sell our family things that were either straight upgrades or un-necessary. Thousands of dollars worth of upgrades, and trying to convince me why these would be helpful. I found it very distasteful for an annual maintenance call.

Sarah Nissen Brooks

Very happy working with Steven. Covered all my concern and took time to make sure I was happy with all the work.

T P

Technician John Miller is super awesome. A very friendly dude who is super knowledgeable and you can tell he loves what he does since he’s beaming the whole time explaining how things work to me. Technician Shea Wolgast did an amazing job on the plumbing and install; he was a super hard worker and very nice. Thanks guys for everything! A+++

Bob Smith

Jeremy was a knowledgeable tech, informative, patient and took the time to answer all of my detailed questions. He is the HVAC guy you want to come to your home. Outstanding service, just the best!

Kris

Andy did a fantastic job! He came in to analyze the situation and knew exactly what needed to be done. Because he needed to open a finished ceiling there was sheet rock and dust everywhere in the room. He made sure he cleaned up everything as well. He listened to everything we asked and answered with a very understandable way! I would hire him again in a heartbeat. I really appreciated how quickly Genz-Ryan was able to have someone come out to finish the installation of my downdraft range, and I’m so thankful that it was Andy.

Eric Hagen

Jordan came to address our issue on short notice, assessed the problem, and provided a range of options. Friendly, helpful and professional.

Mark Rieckhoff

Called and they were able to get out the following day. That for starters was a true shock! Most companies are stating at least 1-2 months just to do an estimate. The next day I received both emails and text messages on status of tech showing up. Arrived on time, listened to what I wanted and gave me an onsite quote with multiple options. Had the work done that same day, looks nice and works great.

Rose Johnson

The entire crew that installed our new furnace was prompt and very professional. Each one of them was very willing to answer any questions we had and they were very knowledgeable about the product. I would highly recommend Genz-Ryan. We had our ductwork cleaned today, the technician was prompt and efficient, he was very willing to answer all of our questions, and was very knowledgeable. Work area was left spotless. Genz-Ryan is an excellent company.

Joseph Mullins

Super helpful in figuring out some plumbing confusion, and fixing an issue over ten years annoying me. Didn't even make fun off me for ignoring it for so long even though I deserved it Well my procrastination has led to replacing the HVAC entirely Still perfectly happy and recommend every guy who's come here

Joleen Antonovich

Pete’s level of knowledge and customer service far exceeded expectations. He went above and beyond to make sure I understood what the issues were with our furnace. He actually worked a few miracles in terms of getting the install scheduled and helping to figure out financing. I highly recommend Pete and am very grateful that he was our technician today!

David David

Knowledgeable, thorough and professional all at a competitive rate. Easy to schedule and on time. Helped me evaluate my options.great customer service. A technician had to come back for a code correction. The correction was fairly simple and easy to schedule. The technician was very polite and even improved on a couple of other Minor imperfections from the initial install withe the taping/sealing on the duct work. If a mistake was made, that’s fine, just acknowledge it and take care if it. Genz-Ryan did just that. For this reason, I give them 5 stars. No additional charges for the correction. Great customer service!

Nancy McGuigan

The person that called me was kind, understanding, and patient. Handled all the inquiries thoroughly.

Ken Dorsty

I could not have been happier with Aaron! He was professional, polite and extremely knowledgeable. He understood my needs and also educated me on what should be needed to complete my project. Above all he was honest with me and that means everything to me. Overall a great experience and he should be rewarded for his customer service!!!

Pilar Liebl

Very friendly, punctual and well informed. Matthew was able to articulate how furnaces and AC units work in laymen's terms and explained how what he was recommending compared to our existing unit and system. He was articulate and thorough and wasn't high pressure are all. Their service sounds wonderful and work extremely professional - but the sticker shock! Too pricey by a long shot for this household. They lose a star on pricing, otherwise a 5 five for them.

Cotty Versalles

Steve it awesome! Very personable and professional - he works makes to his clients happy! Cotty Versalles

Scott Schmidt

Andrew and helper did an excellent job of telling us what lighting he could offer and and gave us a few choices. I could tell right away he had a lot of knowledge is this area. So I was very comfortable asking him opinion and now that the lights are in he was right on the mark. His advise was excellent and their work was very, very professional. Their cleaning up after their job was awesome and it's what people love. It sealed the deal for future projects. Thanks Guys!

mark olson

Gary came to clear a clogged drain, he did an excellent job, he was very thorough and made sure everything was 100% before he left. He was also outstanding at explaining the issue and method of repair. He was also very friendly and was a pleasure to have as our technician.

Amarilis Carrion

Andrew was great! At my house by 8am. Very knowledgeable of the system and gave me clear and pointed recommendations of what to do next. Gave me a great estimate on parts for a repair I’ll have to make in the future. Also fixed my issue w the AC. He’s super friendly and was loving on my dog which was awesome!

Steve Levie

Max was a pleasure to have in our home for plumbing maintenance. He gave us a very thorough listing of the work we might want to do soon as preventative maintenance in a manner that I, as an engineer, and my wife, a non-engineer could understand and appreciate. I expect we will call Genz-Ryan for our next plumbing need.

James Halgerson

Friendly and thorough, Cory checked out the New Lennox furnace and tried to reduce the fan noise. He lowered the fan speed as much as he could but we still have a lot of air noise for both heating and cooling. So I am disappointed that the Lennox which I thought was a premium company cannot lower the fan speed very much. Update 10-31-22 I had Ryan McGill of Genz-Ryan out for the fan noise. I was very impressed with Ryan, who was able to turn down fan speed further, which was great, but still have an annoying fan noise. I either have to live with the noise or go back to Genz-Ryan again. Doug Larson from Genz-Ryan came out and worked all afternoon on balancing the motor and finally decided I needed a new motor. He worked hard and was very professional. I am happy that Genz-Ryan will replace the motor which is under warranty.

J G

Karim was right on time. We needed a furnace tune up and cure for a small water leak. He took the time to go over everything he did and found the water source. He had a quick fix. He also had great tips on furnace filters, cleaning ducts (and showing me how dirty the furnace blower was - yuck), and his thoughts on an upgrade to the furnace filter system. If I need any service from Genz-Ryan I'll be asking for Karim!

Randy Harriman

Friendly, professional, knowledgeable. Quickly troubleshot the situation and showed me the problems with the old air exchanger. Provided options from repairing to replacing. Installation was scheduled for the next day. From the time I called Genz Ryan to the time the tech had the solution was less than 3 hours.

Keith Nichols

LT Sanford did a great job and explained everything about what he did in a easy to understand and professional manner.

Joshua Nahin

I was initially disappointed in that I was unable to get a tech out same day as they had promised. I did get follow up calls a couple times during the day with updates but a tech never was available and I was bumped to the following day. The tech assigned the next morning was on-time, thorough and transparent with the status of my HVAC system. Blake laid out my repair options clearly and did the job to my satisfaction. He was friendly and courteous and I would recommend him for future jobs.

Chelsie Clemens

I had Genz-Ryan come out and look at an issue with my garbage disposal. They were efficient and diagnosed the problem seamlessly. When discussing my options, the technician did a great job describing all the different options, and was not pushy about my price-point. He did a great job and I am incredibly satisfied- will use them in the future.

Insik Jin

Very good response from their central customer service with timely updates of status. Professional advices and services from field manager and technician. Reasonable price and good finance option.

Mike Bender

Genz Ryan was very responsive and got our HVAC back up and working great. Our installation manager Jeremy was excellent from start to finish. Very professional, very personable, very dedicated to providing great service - definitely a big asset to the Company

Abdi Shire Warsame

He did wonderful job. We are happy to have him as a technician

Sara S

Justin, was super friendly, kind. And helped me decide what to do money wise, for my furnace issues. I highly recommend Genz Ryan.. with employees like Justin and everyone else, I talked too. Just a great company.

Gary

Matt, Tim and Zack all did a superb job. My AC went out on Friday evening and Matt was at my house by 8am Saturday morning. He did a thorough evaluation of my home and presented me with numerous options. The install was scheduled for 8am Tuesday and Zack arrived on time along with Tim to do the electrical work which was all completed by 1pm. In a time of hot weather and high AC repair and install demand I couldn't ask for more. I will most certainly recommend Genz-Ryan to my friends and neighbors.

Teresa Judson

Did upgrade on my electrical system. I am very pleased. They located the issue and resolved with a new electrical system.

Steve Robinson

Lucas Merringer was very thorough, professional, and personable. Would welcome him back next time.

Marilyn Jacobson

Matt was here for several hours and solved my air conditioning problem. He was very knowledgeable, and noticed maintenance that needed doing and did what needed to be done and what could be done at a later date. He took time to answer my questions and explained things very well and was pleasant to work with.

Jason Hodson

Karim was the best Genz Ryan employee we have ever dealt with! He was super knowledgeable about the issues we were having and clearly outlined potential solutions. He walked us through the steps he took to clean the blower and replace the motor with a more efficient system. We will never deal with anyone else other than Karim again!

Karen Bratland

We contacted Genz-Ryan after the city we live in replaced our water meter and in the process caused a leak at our main water shut off valve. I was very impressed with the office staff. They set us up right away with an appointment. When Bill arrived he was quick to determine the repair that would be needed. He took care of contacting the city to have our water shut off so he could do the necessary repairs. He was went above and beyond making sure the repair was done quickly so we could have our water turned back on right away. He even made sure to clean up the area so we didn't need to worry about the water ruining the floor. We were very happy with the process from start to finish. We will definitely contact Genz-Ryan for our future needs.

Karin G

Andrew was amazing, courteous, intelligent and patient. He was very knowledgeable and explained everything, making sure I understood the details of what he was doing. He presented a very good detail of what I may need to have done down the road. I feel better knowing that good human being like him are out there helping us all daily. I will definitely call Genz Ryan when I have any issues again!!! Thank you Andy!

Douglas Nelson

The repairman Gary was awesome.friendly, professional. The time to service was long, and cancelled twice

Karla Williams

Jeremy was very thorough, personable, and explained things very well. Plus, he was good with our dog 😆 …

B. Seve

Jeremy did a great job problem solving our water heater issue. He took the time to show us the root cause and the downstream impact. He gave us 5 options to think about and answered all our questions so we could make an informed choice. He also worked to find space in the schedule to move up the repair and get the total solution in place as quickly as possible. As a result we feel good and informed about our choice and confident that we spent money wisely to protect our home investment.

Allie Hodson

Karim was awesome! He was super friendly and really wanted to make our AC work better for us. He gave us some tips and tricks to save some money and keep our AC running as smooth as possible. We already set up a furnace tune-up with him in the fall, and we will schedule appointments with him as our tech from here on out. Thanks, Karim!

Rhonda Tveitbakk

Alonso was very professional and explained everything he was going to do. He as also showed me before and after pictures, which was very interesting and proved that we needed the services done. I would definitely recommend him for cleaning out your ducts and vents! Only reason did not give 5 stars is that he was supposed to start at 7AM, I had to call and ask where he was, and they said he had training and would be late, even though the day before they confirmed he would start at 7. I believe that is a scheduling issue, not the service tech. It also has happened on another electrical service we had done earlier, where we were scheduled for a Monday, and I had to call and ask where they were, and he wasn't even working that day, and had to reschedule.

David Lindahl

Had him come out for a quote on replacing furnace and air conditioner. Professional and personable. Patiently answered questions.

Jon Olson

Lucas gave excellent service and was very efficient. I could tell he enjoys his work and cares about providing quality service.

Kimberly Isom-Ficek

Lucas came out for our furnace tune up. He was efficient and knowledgeable and talked us through the some maintenance items we needed to complete for our furnace. The price was reasonable and he went out of his way to provide excellent customer service. We would definitely request him again. We’re very happy with his work and professionalism.Thank you Lucas!

Kristin Sundgaard

Steve was amazing! He completed our electrical inspection and found some major safety issues. He was able to correct those issues same day, and assure our service and miscellaneous outlets and switches were working properly. He also was able to change out some light fixtures and a fan while he was here. Steve was professional, efficient, and did great work--including, cleaning up after himself! I would absolutely have Steve here again!

Rachel Gilmore

I had an immediate plumbing issue and googled plumbers in my area and Genz-Ryan was the first provider that came up. I called and was able to get a next day appointment. The person answering the phone was helpful and explained their process thoroughly. Joel, my technician, was so friendly! I had a huge project and he was at my home most of the day, was a pleasure to have him in my home. He had great communication and was patient with my 5 year old daughter who wanted to chat with him while he worked. He took time to answer her questions as to what he was doing. He was professional. I would definitely recommend this company and Joel in particular. My project was big so another technician, Shawn also came to help. He was also very professional and efficient. So grateful for these guys and that the issue was resolved same day! Couldn’t have asked for more!

schad003 University of Minnesota

Tanner was professional and friendly. He seemed knowledgeable. My main complaint was the high cost of cleaning the air-conditioner condenser.

Tony Albanito

Very professional and courteous. Would like to use you again but can not afford the prices . Tanks Tony Albanito

Betty Reichert

Tanner was my tech today. He is the best we’ve had out of many fine people in the past. He’s delightful. He was very complete in his work! We would like to have him again.

Robin C

I worked with Matt, Zac, and Adam. They were very friendly and professional, walking me through my options, explaining the problem in a clear way, and ultimately replacing my furnace. I was impressed with the text message including a photo and bio so I'd know who to expect! Adam worked very hard and they took extra care to tidy up once the job was done! I'm very happy with the excellent service from start to finish. Thank you!

Teather Setterman

Max was extremely helpful and displayed exceptional work ethic. He is very knowledgeable in his field. And I will request him for future work.This is a must company if you want straight honest answers. I called with serious concerns and the company sent someone in less than an hour. A new customer and them having a full schedule, says a lot about the company. I would recommend this company to anyone. I have had many companies to my home over the past 8 years and yet Genz Ryan stands out above all the rest. ( I love those guys!)

tammy ackland

My technician Dalton Reynolds was on time, professional and personable. He performed the furnace tune-up and offered a variety of options to enhance the air quality in my home and provide protection for the important components of the furnace. He provided education of the various products and answered my questions. Since he didn't carry all of the parts needed in his truck he placed an order, had them delivered and installed on the same day. I am happy with the service.

Eric B

We had a loose faucet in our kitchen sink and John came out to repair it. It was a known manufacturing defect and John fixed it with ease and quickly. John is an outstanding guy and treated myself and my wife with the utmost respect and even went above and beyond, by allowing us to ask questions about our HVAC and water systems. I highly, highly recommend John to anyone!!

DAVID & MARY MAINS

Tyler arrived right on time. He was very courteous and polite, informative and professional ! He went right to work to determine our problem(s) Tyler outlined the repairs needed to restore our air conditioning unit to full function. In addition he suggested additional repairs that could help us avoid breakdown in the future, because our furnace and water heater are very old and will certainly fail soon. We appreciate his honesty and candor in explaining our various options and payment methods. We did sign up for the Premium HVAC Plan Partnership. We will definitely be using GENZ-RYAN in the future,

phouthaivanh wilkerson

Tim B. Did an excellent job wiring our HVAC system. His install was professional and appealing to the eye. I would highly recommend Tim for your electrical needs. A job well done! The Wilkerson’s

Sara M.

Technician Steve arrived on time and was very professional. He did testing on my malfunctioning furnace to find the issue. He ended having to red tag it (carbon monoxide and cracked heat exchanger) and I started to really worry. My house was freezing, it was snowing out, and I was overwhelmed. He explained my options and I calmed down and was able to make a good decision. He even rearranged their schedule for the next day so I would have a new furnace. Sorry to the other customers. The installer, Ryan, also arrived on time the next day, in another snow storm, and was very professional. He kept me posted on what was going on with my new furnace installation, how much time it was going to take, and got the job done with greatly exceeding my expectations. He is a great installer and leader amongst his peers. He was constantly multi-tasking, which is a wonderful asset to have. He explained everything when he was done and I had heat again. I am extremely happy with everything! Thank you Genz Ryan team!!

Kevin McMichael

Great job, we got a kitchen light today and will get a ceiling fan this weekend 😀 and will call you to install asap! …

m oboyl

Day 1: Did full plumbing inspection and clearly explained options. Tirelessly worked with me to put together a plan for now and for later in 2022. Got me on the schedule to have majority of the work done the next day! Day 2. Arrived bright and early to get the project started 😁. Explained scheduling for next week's work and showed photos of new bathroom hardware. Great to work with (as are all the Genz-Ryan folks I worked with so far)!

Cecilia Kessler

Gary was polite and discussed all options with me. He earned the price of the sewer cleaning.

Angelia Roe

Our Technician Andrew was great. He was professional, polite, and friendly. He took time to answer all of our questions and to make sure we understand the entire process as well as the benefits of doing a few additional services. He offered recommendations, some that we agreed to do now and some that we are considering for another time. There was no pressure from Andrew to move forward with things we were not yet ready to do which we really appreciated. At the end of the job, he showed us everything that had been done and made sure everything was in working order.

Fixin Dan

Karim was very friendly and responsible in his work. He gave good advice not just as a Genz Ryan employee but as one home owner to another trying to save money and make good decisions. That’s what I appreciate the most about his visit. He really cares about the people he’s helping.

Bridget Anderson

Our air conditioner died and we knew our system was old. Genz-Ryan sent Pete out the next morning - a Saturday and the hottest weekend of the year - and he was wonderful. We had some coffee, he checked out our system, gave us a range of options to fit our budget, explained everything thoroughly, and no pressure. And the new filtration system will help clean the air in our whole house which is help with our son’s allergies. Thank you Pete and we can’t wait for installation day!

David Anderson

Steve & partner werefabulous - very professional and knowledgeable. they discovered our electrical problem and gave us several options for repair, went above and beyond our expectations. Highly recommend this electrician duo!

Janifer

I am getting impressed with the technicians at Genz-Ryan Dalton is the technician who inspected my AC today.. He is very pleasant to work with. He is polite and very knowledgeable and did a very thorough check on my AC as well as the furnace. He brought my attention to a few problems and offered options to address them. I really appreciate his work. Thank you Dalton.

Nicholas Anderson

Andrew was very professional and was eager to explain everything so i could understand everything about the process. He was very courteous and i was very satisfied with the appointment. The second person who helped me was named Pete and he was very professional and an all around very nice guy. Overall it was a good experience. Try did a great job on the install and walked me through everything in a way that makes me feel confident in their work.

Robin Chance

Eric was honest about what we did — and did not — need to repair with regard to our plumbing fixtures. He was on time, friendly, worked quickly, and did a super job. Highly recommend!

Don Denzer

In November of 2021 I called Roto Rooter to unplug a clogged drain - not only did they fail to clean the drain but in the process they got their cleaning cable stuck in my drain pipe. They claimed my pipe was broke under the concrete and they needed to dig up the floor to fix it for $4,500 (I told them no I don't think so). Recently, I called Genz-Ryan and they sent out their service tech, Gary. He spent 2-3 hours and finally got the cable unknotted/removed and drain cleaned. He wouldn't quit until it was fixed. Of course I'll call Gary @ Genz-Ryan if I have any drain problems in the future! Don

kathie Bonine

Nice, professional tech checked furnace and air conditioner and gave me feedback on their condition.

Liz Gerner

I am a returning customer to Genz-Ryan and will say that in the Twin Cities I've found no better service. They are prompt to respond, carefully look at your issue/issues and provide you with options for repair so that you can decide what fits into your budget. The plumber that came to my home was awesome. He was courteous, kind, paid special attention to following safety and social distancing guidelines appropriate to the situation, and when he left, the areas he worked were cleaner than when he got there. I highly recommend their services.

Jeanne O'neill

Ben Radavich was Super Nice, knowledgeable and Very Professional. A down to Earth Guy, who genuinely enjoys helping others. He went WAY, ABOVE & BEYOND to help me during my Heating crisis. It’s EMPLOYEES, like BEN, that will insure My Business with Genz-Ryan. I would score him a 20 out of 10. Job Well Done!

Jordan Schlichting

Jesse did a great job with the electrical work in our home.

Sheo Singh

They got excellent technicians. Kareem came to provide the services. He performed the inspection of HVAC systems and explained me everything,vI am very happy with the service and recommend him

Roger Wahlstrom

Repaired flare connection on gas meter outside. Very professional new exactly what was wrong and Repaired it.

Tyler Suter

Andrew was my technician. he was as professional, concise, and knowledgeable as I could possibly ask for. He had a huge job (main panel replacement, rewiring much of the house) done in one day, alongside a collogue of his. We had a hot wire that uncovered a larger issue - a fire hazard - so they cleared the calendar and got to the job right away. It was spendy, most likely above the price of other companies that are purely electricians, but Andrew made it worth the premium, and the response time was unparalleled (they were the only company I could get to come out during the same week I called, to say nothing of clearing the calendar to get the job done).

monica gagne

We had Andrew over today to help us out with a full electrical inspection after we just bought our first older home. We had a few jobs all of which he tackled for us in just a few hours without having to break open walls or much invasive work at all! He was exceptionally professional and very friendly and generously walked us through each step and question we had and detailed everything in a way that was easy to understand and make a good decision for us. We are excited to continue working with him on our future projects! He also provided us with helpful tips and information on all the other things Gene-Ryan offers that will be helpful for us in the future! Thanks again!

Jeffrey Lallak

We greatly appreciated the hard work from Andrew with the electrical upgrade. A great team of friendly professionals. I’m glad the Genz Ryan team arrived to upgrade my home with new AC/Furnace/Water heater. My home was way overdue and they exceeded my expectations. At the end of the day the job was completed, and they took the time to answer all my questions. Thanks!

Diane Thompson

Tom Bourbeau, the technician was on time, so friendly and nice to work with, professional, and knowledgeable. The customer service person kept us up to date on the schedule by phone which was awesome. Tom gave good advice on potential improvements but was not pushy in any way about it. Very pleased with these past two experiences with Tom and Genz Ryan.

Blaine Joerger

Ryan and Aaron worked together to install a new furnace and AC system. Arrived on time, were personable and professional and stayed until the job was finished- which ended up being a 13 hour day for Ryan as he stuck around while some electrical work was completed so we could have our system up and running. Highly recommend both Ryan and Aaron. Thanks for your work!!

Janet Thayer

Dalton did a great job for us. He’s very professional and personable, and did exactly what needed to be done. We are very pleased with Genz-Ryan and Dalton! Thanks so much for a job well done!

Sideshow Raheem

We had Andrew Folz with Genz-Ryan come out to take a look at our high efficiency boiler. He was super professional, arrived on time, and had our boilers problem identified quickly. I would not hesitate to use them again!

Andrew Yetzer

Ryan McGill was awesome to work with. He came out to look at our system as we were having a few issues with our furnace and he was very thorough, made it easy to ask questions, and clearly explained all our options. He even diagnosed some issues with the initial installation that he coordinated to be fixed right away that same day. Great customer service and I will certainly continue to use Genz-Ryan moving forward!

T Strand

Fixed my home A/C unit in a fast professional manner. Very happy with the results.

Danielle Busta

The Genz Ryan repair technician and salesperson, Tyler, was detailed and patient in explaining what was wrong. He navigated me through the repair and replace options and was not pushy. We ultimately decided to replace out 30+ year old furnace and air conditioner and your team got us scheduled within 2 days! Throughout the process we received consistent and clear communication (by email, phone and text) on what to expect surrounding timelines as well as who would be coming and when. The installation guru, Nick, arrived on time, was kind, and communicative throughout the day as he and the installation team worked tirelessly for 12 hours to get everything updated and replaced. Jermoy was helpful as the final touches were wrapped up; talking us through how to use the new equipment and thermostat. The Genz team is kind, professional and definitely experts at what they do! Highly Recommend!

John Visger

Also installed a new hot water highly recommend this person for any electrical work.that needs to be done .

Douglas Derks

Ben did a first- year checkup on a new heating system and did a good job. LT did this year system checkup was very nice and also did a good job.

Michael Ertel

Dan was awesome from the moment he arrived. Polite, courteous, professional, and most of all, compassionate about the issues we’re having during these frigid temps. He walked me through everything and what needed to be done to resolve our issue. Dan is obviously very talented at his profession! Unfortunately another appointment will be needed but Dan had space heaters delivered within the hour.

John Keller

Floor drain in the utility room was backing up making it impossible to use the dishwasher, the washer or the laundry tub without it backing up.. Neither bathroom seemed to be a part of the problem.. Gary arrived on time and went about assessing the problem presenting me with three different solutions and I selected the solution best fitting my situation.. Gary then went to work on the problem finishing very close to the time he had expected. Started using the dishwasher again with no issues. Gary did a good job and I would have no problem at all having him come into my home again for this type of work. He is an excellent representative for your company!

Jolyne Miller

Joey the technician was informed and very helpful with our heating needs. Very polite and trustworthy tech. Thanks to Genz-Ryan for sending him out to our home for our furnace issue.

Jackie Cludy

I called Genz-Ryan to have electrical work done. They were able to get out to us in a few days, which was great! Andrew replaced our old non-working under-cabinet kitchen lighting with new LED ones. He was very professional and knowledgeable, he took the time to explain all of our options, and was very clear on pricing. He was very helpful in answering my questions, was not pushy, and didn't try to oversell us on anything we didn't need, which is something I really appreciated. I would highly recommend him!

Lynn Hoffman

Shane did plumbing for me. Had a completely clogged kitchen drain. He was professional and friendly. Left it cleaner than when he got there with pipes clean and running freely.

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