Reviews of Schneller Knochelmann Plumbing, Heating & Air Conditioning. (HVAC Contractor) in Louisville (Kentucky).

Schneller Knochelmann Plumbing, Heating & Air Conditioning

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HVAC contractor

HVAC contractor

615 W 9th St, Covington, KY 41011, United States

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Information of Schneller Knochelmann Plumbing, Heating & Air Conditioning, HVAC contractor in Louisville (Kentucky)

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Reviews of Schneller Knochelmann Plumbing, Heating & Air Conditioning

Phil Bert

This is the most professional sales & service business I have ever used! Every step of the way they were responsive, prompt, communicative, reliable, and above all courteous and friendly. The employees seem to love what they do and feel valued in their company, and that shines through in their concern for the needs of the customer. Once you engage with Schneller Knochelmann, you will receive reminders, updates, and follow-ups during every step of the process via phone, email, or text depending on your preferences. The site visit to evaluate my needs was very thorough, as was the follow-up to present the quotation. I upgraded my AC to a heat pump to reduce my heating oil costs in the winter as the price of oil rises. I was slotted in for installation very quickly, and the installation itself went fast and smooth. The installation techs (David & Tyler U.) were extremely respectful of our home and communicated with me as the homeowner in a respectful and professional manner. The quality of the installation is outstanding. I could not be more pleased with this experience! After installation, I needed help understanding how to configure the new smart thermostat. Schneller Knochelmann sent out Eric M. right away to answer my questions. Not only did he get the thermostat set up the way I wanted it, he also checked my existing air handler and made an adjustment to the blower speed to optimize it for cooling and heating. He also did a follow-up pressure check on the new heat pump and found that it needed a little bit more refrigerant to be perfectly balanced. Another great experience with the pro team at Schneller Knochelmann!

Tiffany Spohr

My parents referred this company! Joe came out for a quote yesterday and was great! Super friendly and knowledgeable! He explained all of our options and even discussed payment plans! He asked when we would like Install and said ASAP being the unit in our house we just bought was 26 years old and way past it’s life expectancy and a half ton too small. We were amazed he got us scheduled for the install for today, just a day after the initial quote! The installers were great as well! Overall we had a great experience and highly recommend their services!

Gwen Gregory

John Knochelmann came to our house and conducted a very thorough examination of our heating and air conditioning unit for replacement. We love the fact that he was honest and didn't try to talk us into upgrades and unnecessary equipment for our particular needs. He's very personable, knowledgeable and has the experience to know what he's talking about. We saw him on a Friday and our unit was installed the following Monday. On Monday Dave and Richard arrived for the installation of our new heating and A/C units. They were polite, knowledgeable, courteous, friendly and professional. The entire replacement was very involved and took just over 12 hours. They just kept plugging away until the entire job was completed. We are very pleased with the install and we would highly recommend Schneller & Knochelmann Plumbing, Heating & Air Conditioning for your heating and cooling needs.

Lynne Broxterman

I called Schneller and Knockleman for some plumbing issues Scott and Dan came out fixed my plumbing issues and pipes They also put me in a commode and sink downstairs so I don't have to climb steps 2 to 3 times a night !They are Truly Plumbing Wizzards!!They did a Awesome job they went above and beyond They were Efficient Polite Kind and Treated me like Family! They Truly touched my Heart ❤️!I'm a Happy Satisfied Repeat Customer 😃👍♥️

Stephen Wacksman

Very friendly service but I thought the cost excessive for what amounted to less than an hour of work. $435 total to fix a slow-draining kitchen sink. It did take the 75' auger which is longer than what I have, but the effort didn't warrant $336 plus $99 service call fee. Just my $0.02.

HETFIELD

They came back in June to fix my dual kitchen sink pipe from leaking. They did the repairs fast. Unfortunately, the sink pipe on the other side decided to come loose three months later. They came back out, same team, fixed the pipe and didn't charge me a second time. I really appreciated that!

Jean Deye

Andrew Cash repaired my AC today. He was here within an hour. He made the repair quickly, expertly and was so professional. I recommend this Service Tech and the company. J. Deye

Mitch Baker

Very impressed with the service provided and the technical knowledge displayed by Zach. This is a major investment so it was good to know the value of what we were receiving. An excellent crew came out to install our new system- friendly, on time, protected our floors, and just overall good service providers. Cleaned up after themselves and hauled everything away. They took the time to explained how to work our new systems after showing us what they installed. Very impressed!

Kristin Steenken

We recently bought a home. After living in the home for a week we realized our AC was not working at all. We called several different HVAC companies for quotes on replacing the entire AC system. We ended up choosing Schneller & Knochelman mainly based on our conversations with Dylan Baine. In our opinion out of all the companies we spoke to, Dylan was the most thorough. He took his time during the inspection, looked at everything carefully, and explained what they would need to do step by step. He informed us that they could replace everything and that we would have working AC but that we would also need to increase the size of some of our ducts in order to maximize its efficiency. We really appreciated this because in several other consultations we had had with several other companies no one mentioned duct work or how we could make the air work better with just a few small changes to the ducts and at a minimal cost. Schneller & Knochelman we’re not the cheapest by far compared to several other companies we received quotes from however they offered several different payment plans/ financing options that made something very expensive more affordable for our family. We also received a 10 year warranty on parts & labor as well as a 1 year maintenance agreement as part of our deal. We felt like we made the best choice and got the best value for our money. They were very professional & friendly on install day. The technician’s names were Mike Grube & Brandon I believe. They took their time, and before they left explained everything to us in detail. They were very patient when we asked a million questions about everything (this is our 1st home purchase ever) and I really appreciated that. A few days after the system was installed we noticed a bunch of condensation on the ducts downstairs. We called Schneller & Knochelman late at night and explained to them the situation. They sent someone out the next morning (at no cost) and the technician was wonderful. His name was Jeremy Rice. He fixed the problem after a thorough inspection ( turned out it was just an old filter). And again answered the tons of questions I had. He was very friendly & professional as well. Believe it or not a week after the AC install we noticed a bad smell coming from a few rooms in our house. Thinking it was a plumbing issue, we called Schneller & Knochelman since they offer those services as well and we had such a great experience with them for our AC. Again a technician, Scott Butler, was sent out (actually the same day we called) to inspect everything. We received a discount on this as well due to having the maintenance agreement in place for the AC. He was also very thorough, friendly and professional. He informed us that he didn’t believe the smell was coming from a plumbing issue and that all of our plumbing was working as it should with no concerns. He gave us some ideas on what to look at next as the cause of the smell. After Scott left my husband and I discussed what he said but we were still convinced it was something to do with the plumbing. We called Schneller & Knochelman again, they sent Scott back out the next morning, he inspected everything again and re- assured us that the smell was not a plumbing issue. Even though we didn’t end up needing the plumbing services after all we appreciate the technician for stopping by twice & trying to help us figure it all out. Overall we’ve had a wonderful experience with this company so far. The air is working wonderfully, the employees have been both professional & friendly, the technicians have been knowledgeable and thorough and even though they were a bit more expensive in the end I believe it’s worth it for the comfort we have knowing things were done the right way and that they actually care at the end of the day. Thanks!

Rebecca Mixer

Needing a new water heater pretty quickly, I contacted 5 companies to get some quotes. Mike (I believe) called me back within the hour and scheduled Dillon to come out the next day. I didn’t hear from the other companies at all - big bummer, but hey, I guess I’m buying it from these guys! Anyway, I got a text when Dillon was on his way with a link to a profile for him - it was nice knowing who’d be coming to the house and when to expect him. He arrived on time and with a smile, got straight to work! He happily looked at a few other things I needed work done on, answered all of my questions (I had a lot), explained everything in detail and with patience, and broke the pricing down for me which is always great when dropping an unexpected sum of money. He offered a fair price with a comfortable guarantee and we set the install for the next day. He arrived today ready to go, got to work, didn’t “need” anything from us even though we asked him a million times. Before leaving, he made sure I knew what was what and how to use it if needed. He never seemed to feel rushed even though I know there was another job to do after he finished ours. Dillon is young, experienced, professional, knowledgeable, polite, and did great work for us today! I would absolutely use this company again, in fact, they’ll be back Monday to install a new garbage disposal.

Michael Happel

I'm always pleased with the service I get from Schneller & Knochelmann. They are always on-time, responsive, friendly, cheerful, and do an excellent job. We've used them for a myriad of HVAC and plumbing updates, major fixes, and minor repairs. They take ownership of a problem, make useful suggestions without being pushy, and their pricing seems extremely fair for the quality of work that they perform. We've never had to call them back twice for the same issue.

Megan LaDow

We had an outstanding experience using Schneller Knochelmann. Our AC went out and on Tuesday morning we found out we needed a new unit. I called Schneller Knochelmann and they were able to send Adam out within an hour to check out our system and give us an estimate on a replacement. He was incredibly knowledgeable and personable. He LISTENED to my priorities and concerns and helped recommend a system that would work well for us. He showed us several options within our price point and was able to find a system in stock for us to be installed the next day (which was HUGE for us since it was about 90 degrees outside and we were dying with no AC). The next morning, Tim, Jason, and Ben came first thing to begin the install. They were courteous and professional. They took care with everything they did. We got a new Nest thermostat and they went through everything with me to make sure I was comfortable working it. They were most definitely a dream come true! That evening, we noticed a small clunking sound when the fan turned off. I called Thursday morning and they put me at the top of the list to have a tech come check it out. He was at my house within an hour of my call and had everything fixed up quickly. I am beyond appreciative of this company and their top notch service!

Doug Day

Matthias was my service tech today. He did a great job! Walked me though the testing. Let me see the results first hand. Explained everything in a way that anyone could understand. He was even great with my cats. There are several reasons I continue to use this company for my HVAC needs.. The quality of the work and the quality of the technicians that come to my home.

Dustin Ward

The team all the way from coming in to giving me a quote on the day of my HVAC going out to the 2 day turnaround on installing a new one was great service. Andrew B was great in letting me know what was wrong with my unit, Pete was great to work with when he came out for my quote and Nick G and his team were awesome when installing. When installing, they laid out carpets, put covering over my carpet stairs and were very respectful for my home and left no mess and no damage. They even did me a favor and reconnected my dryer vent for me while they were in the crawl space. I also got 3 quotes for a new unit and the Schneller couldn’t be beat. Would recommend 10/10.

Howard Hiler

Mike R. came to my house in Harrison Ohio, to provide the spring service on the furnace and air conditioner. He did an outstanding job, cleaning the condensing unit to make it look and perform like a new one. he checked all the vital parts to make sure they all functioned properly. Good Job Mike R.

steve wilson

Kyle and Greg replaced my furnace 9/21/2021. They were professional and all business at their work. They did a good job. And, they explained things. The week before Alex replaced my water heater. He too was all business and did a good job. In March of this year Joe replaced my air system. He did a good job as well.

Joseph Kowalski

Kevin Bowen went above and beyond the call of duty servicing two A/C units and air handlers. He fully explained everything that was done, and recommended some ways to improve the efficiency of our system. Thanks!

Meagan Yee

Our ac is becoming unreliable and both the ac and furnace are extremely old. Adam did a great job of explaining our options for replacing them. He is very knowledgeable and explained things well so that I could easily understand. I felt that Adam wasn’t trying to sell me the most expensive products. He genuinely cared about helping us find products that would do the job, but are also affordable. We have used Schneller and Knochelmann before and we continue to be very impressed and happy with their service.

Jill Rose

Scott did a great job estimating my plumbing issues. He explained everything to me so I understood what had to be completed and could then make an informed decision on next steps for the repairs. When he came to do the repairs he was professional and let me know when he found a new issue. Some of the repairs were not as involved as originally thought so it was much easier on my pocketbook also. He did a wonderful job and I highly recommend him for any plumbing needs.

Eric H.

The team did an excellent job of removing and replacing a heat pump unit for our house. They were able to carry out the entire installation in a single day and they were on time, professional, knowledgeable, and happy to answer any questions we had. I’ll gladly be using their services again.

Bob Gusky

I asked for an inspection to my water heater. I've had two instances in the last year where leaks from other systems in my unit has damaged my down stairs neighbors ceiling. I really need to prevent future damage. My expectations were: 1. An estimate to recondition my existing water heater. 2. An estimate to replace the water heater. 3. An estimate to install a automatic shut off valve. I can then make an informed decision about which path to take to minimize the risk of a future leak. What I received: My wife stated that the technician pointed out a manual shut off valve. I received a estimate for a new water heater. That was only one third of the information I was expecting. Clearly, my spouse and I did not accurately convey what I needed. Due to this miscommunication, I have experienced my first less than ideal interaction with Schneller Knochelmann. I attempted to email and respond to electronic surveys without a reply. Because of that difficulty I have lowered my rating of the company to 4 stars. I want to restore the 5 star status. For that to occur, I need to receive the following two estimates: 1. A written estimate to install an automatic shut off valve to my existing unit. 2. A written estimate to replace any worn parts. I am under the strong impression that this portion of the inspection did not happen. I would like to have a technician assess what parts likely need replaced, and generate an estimate to recondition the existing unit. Ideally, I would like to have my by email so I can look at all of the data available to make my best decision going forward. Please call me at the number you have on file to schedule another inspection. I will answer the call or return it at my first opportunity. I want to emphasize, that aside from this issue, I have been very pleased with the service I have received, and anticipate being able to continue our friendly, professional relationship. Thank you.

Jesse Williams

We had a great experience with this company when our hot water heater died! They came out on a weekend and were able to replace it within a few days. Installation was great! Our technician Alex did a great job and was very thorough! Thank you!

Jim Hertz

Great 1st. AC check up on my new HVAC system. Spencer did a fantastic job as usual. 👍👍👍 …

Darlene K

Zack was right on time! We contacted him to give us an estimate on replacing our heating and air conditioning system. He explained everything very well and gave us several options. He was very professional and only gave us information on what we needed. He didn't try to sell us other services or more than what we needed or wanted. Very good experience! We can't wait to get our system replaced. We have confidence in Zack and the Schneller & Knochelmann company. We had our heating and air conditioning system replaced. Jim was excellent! They had our old system removed and our new system up and running in about 4 1/2 hours. They were so quiet, we didn't even know they were here. They were very clean and left no mess. Jim was very professional and got the job done. I would highly recommend Schneller & Knochelmann.

Mary Kentucky

HONEST. They said we needed nothing done with our ac and furnace after a free evaluation. The salesperson, adam, recommended a change of filter that would provide more thoroughly filtrated air but also increase the output. We will definitely call them with any of our HVAC needs.

Steve Jung

Logan was professional and answered questions that made it understanding. Great attitude and easy going. John also been professional. Easy to talk with to. Got a day and time to install new furnace and air conditioning system. Quick and easy. Tyler and crew did a great job on the install. They had the new furnace and air conditioning system up and going in two hours. Very happy.

Margaret McManus

Chad & Cody were extremely professional, explained everything and seemed very knowledgeable. I feel confident in their ability to fully address my issues. Pete was also extremely professional and efficient. He came to do an assessment and explained everything and listened to (& answered) all my questions. Jordan was professional and efficient, listening to all I had to say. He explained all my options and gave me all the information I needed to make a decision. When he returned for the install he also completed the install in one day and left a (still) very happy customer! Joe was the lead for my furnace and A/C install - they were extremely professional, efficient, and patient with all my questions. They completed a complex job in one day and left a very happy customer!

Jeralyn Meranda

Our AC was not cooling. We called for service. An appointment was set for the following day. Rick Hubbard was our service man. He was on time, courteous, professional and knowledgeable. Rick explained our problem and since the AC was still under warranty a new one would be installed. He set up the appointment for the installation crew to come in several days. We were very please with his service.

NL Bowers

Dan was punctual, professional, polite. He took care of the maintenance on our tank-less water heater and checked, repaired one of our toilets. He listened to our needs as we described them, asked questions of us when needed, and took care of the equipment. He then explained clearly to us about the service. He provided us with estimates before he did the service, too. We were comfortable with his expertise and his service. We hope to have him take care of our plumbing needs in the future. Thanks, Dan, and Thanks, Schneller and Knochelmann!

Jerry Dressman

I had Schneller Knochelmann install a new HVAC unit 8 months ago. We did get 3 other bids and they were very competitive on price. They were in and out in less than a day and we were very pleased. Today we had the first included service on the AC and again - very impressed with the communication, work, and overall service.

Olden Warren

I called because my water heater stopped working. Being somewhat handy, I was pretty sure I had diagnosed the problem (bad control valve) but I figured I would get some expert help to confirm and fix it. When Alex arrived I allowed him to diagnose the issue and he came to the same conclusion that I did. He was very professional and entertained all of my questions. He provided me with about 5 different options from repair to replacement, and one of the repair options included using a company that was not his own. I thought it was pretty exceptional that someone would give the name of other company as an option. Given I just wanted to get my unit repaired ASAP, I purchased the control valve and called the other company to replace it. If I decide to replace the unit at some point, I will definitely consider Schneller Knochelmann because of the treatment I received from Alex.

Deby Sweren

Put a call into Schneller Knochelmann around 1230PM on Saturday afternoon. The call was answered by Bailey who was friendly, professional, and sympathetic to my laundry sinks overflowing onto the floor of my laundry room in the middle of my prepping for dinner guests. Her calm demeanor helped me to remain calm. Since it was an emergency call, she couldn’t guarantee a time for a tech to check out the situation. Having low expectations, we were pleasantly surprised to get a call back from Bailey within the hour, telling us that Nick would be at our home within a 1/2 hour. Nick assessed the situation and reported it was a clog in the kitchen line. Up and down, up and down the basement steps to work all the angles between the kitchen and laundry room, explaining what he was doing as he progressed. Here for about 2.5 hours, the sinks were empty and draining again and he even offered to help with mopping the very disgusting floor. That’s some awesome service right there. Nick was professional and friendly…cleaning up along the way. He suggested we run a fan or dehumidifier and that we put a strainer on the kitchen sink to prevent unwanted substances from getting into garbage disposal…might have been a fat produce rubber band that was the ultimate culprit. 😳. We felt the cost of the emergency service call was reasonable, given the situation.

Lindsay Lomax

Logan was amazing! We knew when we chose the Knochelmann name, we would receive great service - but Logan made the experience even better. He was patient with my lack of knowledge, informative in all of his responses and helped me understand the full scope of my choices in repair and replace. Would definitely recommend!

Mitch Stuart

Chose Schneller & Knochelmann to replace two sets of AC, furnaces, humidifiers, air cleaners, and thermostats in current home. The price was very competitive and scheduling was easy. The installers were on time, professional, and left the place looking as clean as it did when they started. Very pleased with their work and attention to detail. They took the time to explain the new systems and confirmed that I knew how to operate everything. Furnaces and AC were tested. Only 1 air cleaner was installed but I was assured the other was on-the-way and that they would return to complete its installation. All work was complete in 1 day so they did an excellent job estimating the effort and sending 3 installers. Overall, I'm very happy.

Zach Schaffner

Initial meeting with John was excellent. From the beginning John was honest, professional and informative. Excellent up front experience. No pressure sales which is excellent in my book and excellent pricing options for our selection. Looking forward to install and the new system. updated 3/22: Install was excellent. The area was left clean and neat and everything was explained along the way. I was consulted regarding vent pipe installation and changes to the humidifier install. Highly recommend Schneller & Knochelmann.

Donald Parks

Another great experience! Tyler was thorough and answered all my questions. Unsolicited, he even took the time to call the AC manufacturer to ensure my system was properly registered with regards to warranty in the event I needed a repair some day. I have been impressed with every employee I have dealt with in this company.

Laura Caldwell

I am super thrilled about how honest this company is and how friendly and efficient they are as well. First we had our ac serviced and then our furnace. Same story through and through, that we needed a new system altogether. We finally scheduled our estimate and Mr. Wilson did not disappoint! He meticulously and patiently went through every detail to be sure we knew exactly what we needed to do and how we needed to do it, ensuring our lifetime relationship with this company as a whole. Job well done. Every single time. Thank you.

Lisa Farfsing

Sadie was awesome and very friendly, honest and knowledgeable. She properly diagnosed our system after it was improperly diagnosed by another HVAC company. She had our AC up and running in no time. Customer service was excellent and prompt. Highly recommend!!

Kevin Dunn

Ed was 100% professional and head and shoulders above the 2 other large HVAC companies I contacted. He did a load calculation, walked through the sizing information and thoroughly described the options, costs and differences. I was not planning on purchasing a new heating and air system but felt like this was a company that knew what they were doing and that extended when the installation technicians came the next day.

Ashley Darna

We had Nick with Schneller come out today to give us a quote for a pretty large scale project involving our water heater. We received a call this morning letting us know there was no pressure but if we were interested there had been a cancellation and Nick could come early. It worked with our schedule so he was here in about 20 minutes. Nick was incredibly professional, courteous of our property and took time to understand what was going on with the project and what we wanted to accomplish. My husband was with Nick in the basement and said he did an outstanding job of explaining everything and that he was clearly very knowledgeable. Nick presented us with multiple options for our project and will he emailing us the written proposal for us to review over the weekend. There was no pressure for us to make a decision today. We will absolutely be using Schneller to complete the project once we’ve made the decision which avenue to follow. Edited to add: today we had Chad and Nick back out or install a tankless hot water heater and reset two toilets. They arrived here around 9:00 am and were out until a little after 5:00 pm. They did a fantastic job and cleaned up after themselves very well. Around 2:00 they realized they were going to need some extra help to finish up and called out a 3rd gentleman to reset the two toilets while they finished the water heater install. All of the guys were extremely professional and efficient while they worked. Based on the two experiences we’ve had I would absolutely use Schneller in the future for another project.

Gary K

Dillon was extremely professional throughout my entire experience. He was concerned for our Covid-19 safety and asked our preference for wearing a mask during his call. He was respectful of our property and wore protective covers over his shoes to avoid bringing outside dirt. I was pleased with how thorough he was explaining all of the work that would be done and warranty prior to our signing on to have our water heater replaced. Once we accepted the agreement Dillon was out the next day to install our new hot water heater. Dillon went above and beyond for us and I appreciate his diligence through completion.

Christian Hartman

I have the (very reasonably priced) service agreement. The techs were friendly, professional & kept me fully apprised. They even alerted me to a service I did not know I was entitled to (plumbing inspection). Great company who my family's been using for decades. Wonderful folks from the office, dispatchers field technicians & sales folks!

Richard Wilhelm

First time using this company for yearly service. I am very pleased with the quality and work performed. Sadie was very thorough and professional, went over all the details and installation of all parts that needed replaced at the time. I am very glad that I chose them to be my system maintenance provider. I have a lot of trust in their workmanship capabilities.

Marlee’s Magical Mischief MMM

Over the 7+ years of owning our “money pit”, we have experienced a furnace fire, basement flood, water pouring from our upper bathroom to our newly renovated kitchen below and SO much more! It’s been a nightmare at times. We started out using other companies or whomever insurance sent and learned our lesson the hard way. They have always showed up ASAP in emergencies and given us reasonable options for quick fix and long term while being completely open and honest. Every employee that I’ve ever had contact with has been very pleasurable. Do their scheduled HVAC maintenance plan, It’s so worth it! They come out twice a year to clean and check everything, but never hassle you to fix something right away. It’s a quick and easy way to stay informed, plus they call you to schedule it and to remind you before the appointment. They been a great choice for us over the past 4 or so years that we’ve been using them.

Ashley Dailey

Eric came out today for a A/C tune up. He was very professional and knowledgeable. Asked what questions I had and provided answers and options. Kept me informed of everything throughout his inspection and provided me with multiple service options. Highly recommended, provided service within a reasonable time frame and did not call to reschedule. I also received a phone call, text message and email to let me know he was on his way!

stephanie demoss

Jeremy was amazing. We had issues with a different company last week. Jeremy listened to what we went through and told me what he was going to check first. Minutes later he told me what he thought the problem was and he took care of it. I felt comfortable asking him questions and felt like he was giving us the honest truth! Highly recommend! I will Be asking for him if we need anything ever again!

Denny Wright

All the guys were clean and well dressed, showed up on time and got right to work. They were very personable end removed the old furnace /AC unit and install a new one. They explained everything we needed to know about the operation of the unit and how the new thermostat functions. A great choice by us to call Schneller & Knochelmann and I will continue to use them for all repair service.

Carlos Boyd

The technician that showed up was extremely professional and helpful in moving us to the next stage of our addressing our needs. The company is one of the most responsive that I’ve dealt with in a very long time. Follow up visit and finalizing next steps was just like the previous encounter. Super professional and extremely helpful. Excellent customer service! Installation was just like the previous encounters. The technicians were professional and provided a quality install. They explained how everything worked and ensured I was comfortable with the operation prior to leaving.

SW-Ohio Lakers

Brad was pleasant, helpful, cleaned out the drain, fixed the pipe, gave me some general helpful hints. Also got an estimate on some other work we will be having done shortly. Price was quite reasonable. Very pleased with our experience.

James Garafalo

From the beginning to the end, they were a pleasure to work with. Pete was very professional in his presentation, and the crew that did the install was excellent. When they had a problem getting the quoted equipment in the promised time frame, they simply upgraded us to the next model with no upcharge. I was very happy with the entire experience.

Jessica Winter

Caleb came to give me an AC service checkup. He was polite, knowledgeable, and professional. He let me know everything he was doing and how my AC was doing. I’ve always had reliable and trustworthy service from this business. I bought my HVAC system a couple years back and continue to renew my annual service with them!

Brian Markus

Adam Wilson is the best sales person I’ve ever experienced. If owned an HVAC company I would hire him to work for me. His level of professionalism and knowledge are lacking in this industry. I decided to go with another company based on price, but my experience with Adam make that a difficult decision.

Mikhail Ivanenkov

Overall I had a positive experience, but I'd like to elaborate on my opinions at certain points. I opted for a full AC/furnace replacement at my condo based on a recent promotion. The salesperson made a relatively short presentation after looking at our setup. The specific brand wasn't identified in the presentation or the initial proposal - only the basic specs (which is substantial). We later agreed on having a humidifier added with no additional cost pending upfront payment in full. However, 2 problems came to fruition. First, the discrepancy of the humidifier being included was not taken into account and so the salesperson had to come back in with the unit to have it installed, which caused delays on the tech side and gave rise to the second problem - improper installation. The techs at the time wanted to have everything done day on 1 - which is perfectly reasonable - but it resulted in a sub-par install which (although technically legal) is far below the recommended procedure and certainly not high efficiency as even the manual states. I was able to get a second team of techs to come out and finalize the install in a way that satisfied both the technical recommendations and customer aspirations, but I do wish that it didn't take this much effort - an extra 30-40 minutes at the onset would have taken care of it vs. a secondary trip. 95%+ should be a closed system.

Andrew Potter

Tyler and his team did a great job! They gave a very reasonable quote for installing new AC and furnace. Both were installed without issue, and working great. All components were done with exceptional care and detail, and the team were nice and professional.

Shawn Fitzmorris

Pete was awesome, he gave us HVAC price and performance details to fit our needs. Our system is dated and will need replaced very soon, Pete was open and honest with the products they sell and what he felt would benifit us in the long and short run. No pressure sales, very nice conversation. When we pull the switch Schneller is 1st call i will make.

John Duvall

Jeremy notified us 30 minutes prior to his arrival, showed on schedule and was “old school” professional. Did a perfect job, cleaned all the work areas on completion, answered all of our questions with excellent overall service. Great experience with this HVAC service visit and highly recommend this company based on our experience today.

Dorothy Sheehy

I have used Schneller for my heating and cooling needs since February 2018. I have been pleased with them every time they’ve come to my house to do routine maintenance and would recommend them to anyone. The technicians are always professional, clean in appearance, and respectful. I would recommend them to anyone.

Phil Bodle

We have used S&K for several years to maintain our Heat Pump. They have always given us good service. It reached it's life span and John came to give us a quote for a new one. I had planned to get other quotes but he spoke so authoritatively and offered what I felt to be a good price so we agreed to the purchase on the spot. I trust this company to provide what they have given in writing as their guarantee and their commitment to customer satisfaction.

Kevin Woods

Nick and his guys did an amazing job with installation on a really cold rough weather day! They were helpful, positive, courteous, and very professional. I would absolutely recommend to anyone! In addition John made the pricing process very easy! Quick response and great service!

Ronald Thomas

My service person was Steven Woodward. He was very courteous , kept me informed, and made sure he kept everything clean. He had another guy with him that I think he was training. From what I seen Steven would be a great teacher to teach someone customer service in the HVAC business. This company has been very professional every time I have used them. Thanks Schneller & Knochelman

Will Toedtman

These guys do excellent, timely work at a fair price. They are forthright and professional. When my furnace quit on New Years Eve, they came right out and got the job done. Their service plan is affordable and worthwhile. I recommend Schneller highly.

Daryl Zornes

Preventative Maintenance Agreement furnace service was conducted by Adam. Very professional and courteous service person, as all of Schneller-Knochelman staff has always been. Never had a bad experience with any of their employees. Again, Great job Adam!! 6/14/21 Just had the A/C maintenance completed at our house. Ben was punctual, professional and very polite. He's just another fine example of the professional service team. And it's obvious he had a well structured life in his formative years. Good job Ben!!

Sarah Higgins

Logan was very friendly and professional. He arrived on time and did his work efficiently. He even gave us a heads up about some other maintenance that may need to be done in the near future and told us how to save money with our current maintenance plan. We continue to be very pleased with this company.

Joe Baumann

2020.11.24 Routine scheduled maintenance on two heating systems including air filters, humidifiers, and air scrubbers. Sadie was our tech today. Sadie was professional, courteous, respectful, thorough, and highly detailed in her work. She explained everything done and checked, was quite knowledgeable, and better - she was able to explain it all to me so I could understand both the tech info and the implications for our systems. I am 100% satisfied and confident in her work. Prior review: We had a problem with the thermostat not kicking in our A/C compressor. Eric was expert at diagnosing and fixing the problem, and had us back up and running in short order. Professional, highly skilled, nice to work with. I am 100% satisfied.

Millie becker

The service person was extremely professional and explained every aspect of the repair. Took care of our problem in a timely and thorough manner. However, I waited all day for the service person to arrive. I called twice to make sure I was still on the schedule. We also had to hold our dinner waiting for him to finally arrive at 7:00-7:15 pm. It would help if there was some way to have a time frame when they will be arriving so you can arrange your day.

Laura Stoddart

We had an A/C unit that was not cooling properly and required a system adjustment which Logan figured out and fixed it for us. The company stands behind their workmanship and product which they installed for us 2 years ago. Everyone is friendly, helpful , prompt and professional. We highly recommend them for heating and air conditioning Service.

Mary Ann Harty

David and his team (Bryan and Jake) worked diligently to complete removal and install of both AC and gas furnace in one day. There were some leaks around the seals since the silicone was applied late on a very humid day, which I noticed after they left. I contacted John the sales rep via text and he sent a maintenance team (Greg and Kyle) first thing the next morning. All was resealed and professionally handled. Very delighted with this company. This is my second install with them. Two years ago they replaced cold air return ductwork for me. They also conduct maintenance checks on my units. This is a family owned busines which treats both customers and employees with respect. Highly recommended.

John Cooper

Had to call them two different times in one day due to a mistake I made trying to fix my leaky shower myself and breaking a pipe in the wall. Both times they got to my house quicker than I expected, and Brad and Dillon were incredibly professional and kind, and were super patient with my small kids too! They fixed my mistakes quickly, and gave me honest quotes for what a couple different permanent repairs would cost. I cannot recommend them highly enough!

Marta Hewett

I was extremely happy with Logan's maintenance visit for my three AC units. He was very thorough and took his time letting me know the status of each unit. We have a large smoke tree behind our property and the 3 compressors were entirely matted with plant material. When he left they were spotless. Very friendly, courteous and efficient service!

Mike Smith

Bradley was absolutely amazing. Explained the process thoroughly told me everything that he was doing and why he was doing it and made quick work of my issue. He was very professional. He followed all required safety protocols. In my opinion you simply could not find a better employee then Bradley. If I ever have another plumbing problem I will most assuredly reach out to your business and I will request Bradlee be the technician you send out.

Michael Brunner

Came out and was a great experience reviewing our current system and recommendations for alternatives, including even suggesting not to go with a more expensive system since we most likely wouldn't get enough return/value from it. Haven't finalized yet but strongly considering using them for our replacement of AC and heat. We had them install the AC and furnace, great install team of Mark and Tyler. Professional and efficient. Highly recommend

Eric Hahn

Joe came to my home to give us an estimate on a new HVAC system. He was extremely professional, smart, and accommodating. A truly superior experience. When Nick and Matt showed up to do the install, they were equally excellent. They did a great job cleaning up the area when they were done, and everything is installed in a neat and organized fashion. I can see why Schneller & Knochelmann has so many 5-star reviews. They deserve them.

Sandy Reese

Jim, Joe and Cody did a fantastic job installing my new heating and AC and water heater. They were very professional, courteous and explained everything to me. I would highly recommend Schneller Knochlmann.

ian bracy

Ed was very professional, on time and was very nice enough to lend us a portable AC for my little one and to help us survive on this heat until they fixed our AC of the house. Thank you very much! Highly recommend them. Update: After 3 days of not having AC on our house....Nick Gates installed our AC system together with another person whom i forgot his name. Both of the guys was nice and professional. I can't thank them enough and most specially my son. Thanks again and i will recommend you guys to a lot of my friends!

Kyle W.

Great experience. Colin was super helpful and got our heating system fixed. It was a pretty detailed job and required multiple trips to get parts and fix the damage that was done to our heating system by another Alexandria HVAC company. Schneller & Knochelmann were recommended to me by a neighbor and I would not hesitate to recommend them to any other neighbors.

psketty psketty

We have used Schneller & Knochelmann for over 7 years. They provide consistent, professional and thoughtful care and maintenance of our HVAC system. No problem is too big or too small to be addressed in a careful and timely manner. Mathais did a great job today. He problem-solved an issue with the outdoor AC unit. He also fixed some things on the indoor system, as well. He explained everything in a clear and concise manner. He answered all our questions, both before and after providing AC system service. We recommend Schneller & Knochelmann to our friends and family.

Cassie Winnenberg

Our AC stopped working on a Thursday night. We were able to have a technician out the next afternoon (Friday). Unfortunately, it was determined that our AC unit was beyond repair and that we needed a new one. We had a Sales Representative out later that day to review what our options were. We had the new AC installed on Monday afternoon. The new AC unit and thermostat were installed and the technicians did not leave until all of our questions were answered and everything was in working order. I am very happy with the knowledge and professionalism provided by all Schneller & Knochelmann employees we dealt with. They made the process much easier than I expected it to be. I recommend them and will be using them for any future heating and cooling needs.

Chris Erhart

My wife and I were in agreement that Adam was very informative and thorough. He also wore a mask to respect our health concerns. After Adam's visit we had another company come give us an estimate on replacing both our heater and air conditioner. We decided to have Schneller & Knocheman do the installation for us. We have been impressed by the courteous and friendly professionalism of each S&K team member we have met. Our installers Kyle and Carl did a terrific job for us. They took great care to do the job right and made sure all our concerns and questions were answered. Couldn't be happier with this company and will definitely recommend them to our friends and family. In fact, we already have!

Jim Richter

Adam did a great job with our annual spring AC maintenance. He arrived on time (within the two-hour window I was given) and took about an hour to complete his work, exactly as he said. He was very pleasant and friendly, professional, used his boot covers inside and represented Schneller & Knochelmann very well. I would be happy to have Adam as our service technician again in the future! Thank you for your excellent and responsive service!

Blake Brown

Cody came out to give a free estimate on installing a new kitchen sink and faucet. He very polite and very informative. The pricing on the other hand seems way to expensive. We already have our own sink and faucet, and the cost to install it was going to be over 1,200 dollars. It just seems a little steep to me, but other than that I was very pleased with my visit. I have used Schneller before for previous problems and will continue to consider them first.

Spookyelectrik

for the consultation with John was very courteous and professional, it didnt take too long. would recommend for a consultation, i will put another review in if i choose to use them to replace my hvac. The install went pretty quick Tyler and the others did a great job looks professional on the inside and out. only been a day but the variable speed seems to keep it cool and quiet and in a small place like mine the noise level has gone down.

Julie Rimer

We have used Knochelmann for many years and we always request the services of Rick Hubbard. He is THE BEST! He is the ultimate professional. He is incredibly knowledgeable, efficient and kind. We couldn't ask for better expertise. Rick quickly diagnosed a part that needed replacing and ordered it today; he plans to receive and install the part tomorrow. In the meantime, he did all of the annual maintenance work on our steam heat/boiler system. We are completely satisfied customers. Thank you!

Lisa Brown

We were scheduled for an estimate for a new HVAC system. We were notified through email of his arrival time along with a picture identifying him. Arrival was prompt, Pete was very courteous and knowledgeable and answered all of our questions. We are currently waiting for the final estimate before making our decision on which company to go with.

Steve Bradley

Another fantastic service from S-K. Our tech, Sadie, arrived early and was both personable and professional. She focused on the job at hand and answered any questions we had. S-K will continue to get our HVAC and plumbing business based upon a history of outstanding performance!

Lilly Burdsall

Have been a customer for years, always satisfied with prompt professional service. I forgot to renew my service plan last year and Caleb was able to get me on a monthly plan so I wouldn't have to worry about it and let my AC get all gunked up again. Highly recommend.

Derrick Cogswell

Scott and his crew are amazing. Would recommend them to everybody. Being head of operations at an overnight camp they made my job so much easier. Scott walked me through the options and made great recommendations on what we should do with our water heaters. Will definitely have them do more work for us here!!

Gans Motorsports

Basement sewage pump went out, I found and purchased a replacement at Lowe's and Chad came to install. He walked me through everything with professionalism. He made sure that I understood what was going on, that adjustments and changes he recommended to my setup and ensured high quality work was performed before leaving. Great job and thank you for keeping feces out of my house!

David Ford

We hired this company to perform a central AC and furnace inspection on a house we considering buying. We are from the Texas Gulf coast and not familiar with boiler heating systems. The technician performed a thorough inspection and provided me with a detailed report of the findings. He also took the time to explained to me how the 2 different systems work to cool the house in summer and heat it in winter. If the house sale goes through, we will be using this company to maintain the systems in this home.

tristate pickermom

Alex was a great person to work with. He provided a lot of details, cleaned up after himself, worked hard, was on time & explained the works of the water heater. He also did a good job on the backed up toilet. Very much recommend him & his work.

Bob Powers

Scott Butler was a very knowledgeable service rep. He explained things in detail and was very honest in his evaluation and recommendations. He was also very personable and easy to deal with. A credit to his company.

Linda Lowe

The team did a great job, on time, and on budget. My house was left as clean as when they arrived. I had a water softener installed, a new sump pump with battery backup, and replaced all my faucets. I would highly recommend them .

Jim Wofford

Their professionalism is exceptional. When they came to give me a quote on my plumbing issue, they were helpful in assessing the situation and did not attempt to sell me on work not needed. I highly recommend Schneller Knochelmann!

Steve Dehner

Having trouble with my Heat Pump find out the defrost system is bad. Will need to install new Heat Pump. Rick H. Did a great job finding the problem. Adam W. Came this afternoon right after the discovery what was wrong with the heating system and quoted and wrote the contract to install the new heating system. Very polite and very helpful to get the right system needed. Thank to Schneller and Knochelmann for being so quick and helpful. Nick G. and Matt W. came to install the new Heat Pump and they were very nice and professional. They completed the installation and cleaned up after they were finished. I am very happy with the Schneller and Knochelmann experience from start to finish of the project.

Lisa Rodney

Nathan and his helper arrived on time and finished the install quickly and efficiently. They were respectful of my home and cleaned up everything after the job was completed. Both gentlemen were respectful and professional.

Abbey Tissot

I wanted to support a locally owned business AND get great service: I definitely got BOTH with Schneller Knochelmann! The techs were VERY tidy, professional and provided outstanding guidance regarding our situation/needs. Also, the online scheduling system was a life saver when one’s furnace goes out 36 hours before a holiday. Finally, I have experience with many trades from big local companies - none of them can hold a candle to the professionalism demonstrated by Kevin (our tech). Seriously, choose Schneller & Knochelmann - support a locally owned business, get outstanding service, and meet professionals who truly know their stuff.

Ebony A

Our serviceman was absolutely amazing! He was so knowledgeable and answered all pf our questions while sharing all options for our new home. As new home owners we didnt know what exactly to ask or to look at as potentially needing repaired but jow we feel so well equipped to put a plan in place for making our new house a home

Nicole Gantt Nuesse

Emergency service needed for air conditioning unit. Scheduling was fast and service was great! Sadie was our technician. She identified the issue fast and resolved just as quick. Gave us good advice to keep our unit working efficiently and long-term. Highly recommend this business and Sadie specifically as well.

Matt Cottrell

Our AC went out and Rico Hill was able to come the day of, not even an hour after calling and was able to diagnose what he could that day and came back the next day and got us up and running ASAP! We are thoroughly impressed with the turnaround time and specifically Rico’s customer service, knowledge, and great attitude! HIGHLY RECOMMEND!

Anne Stall

We have been with Knochelmann for years and they were eventually bought out by Service Experts. We assumed the companies were the same, but noticed over the years that we were getting less of a personalized service, so we started to look for a new provider only to find out that Knochelmann was now operating as a separate company. Went back to them and we are very happy to be receiving the personalized service once again that we had been missing. Our technician, Corey, was very honest in his assessment of our (admittedly aging) system and what our options were for future work. Happy to be back!

John Here

I had a great experience with Schneller & Knochrlmann. They sent a tech out quickly when my heat out on a Saturday. Tony was very nice and highly professional. They estimated the repairs would be around $1,000, to which I agreed. The actual cost was $800. They could have taken advantage of me but they were honest. I’ll definitely use them again.

Derhonde Williams

Very Much Professional and Knowledgeable about furnace heating and cooling systems equipment. Also excellent with installation information and advice. This company is in my top three on best customer service support and Knowledgeable insights on product being installed. With Much Respect and Appreciation. Thanks so much !!!

Amanda Buncher

A sales rep visited our home very quickly after our initial call. He walked us through the process and offered a reasonable price. The installers were very professional and were able to schedule around our project timeline. Great quality and service! Thank you!

Desiré Bennett

Bradley was so great!! Professional, thorough, honest, and kind. He quickly fixed a leaky toilet and gave me suggestions on what to look out for. Definitely recommend him and this company (his colleague Taylor fixed a leaky pipe last year and was just as wonderful)!

Kayte Berkel

So far, we have only had the diagnostic visit for some plumbing issues. Chad was very kind and professional. He also showed me why certain things needed repair and how they would be done. He gave a reasonable quote that included everything, not just parts or labor. Once we have the plumbing fixed, I'll be able to write a more comprehensive review. So far so good though!

maryann Ramer

Will recommend to anyone. Last winter, my furnace went out very early morning hours, they were at my house within an hour and we had heat in no time. So happy with them, I signed up with them on a service contract. Will not go anywhere else. They are fantastic, friendly, and very professional!!!

Angela Steele

Adam came out to give an estimate on an HVAC unit in a house that a client of mine was looking to purchase. Without knowing if he would ever even get to work the job he was quoting, he was extremely professional, knowledgeable, and polite. He went over and above what was asked, and I would never hesitate to hire him in a heartbeat!! He was phenomenal.

B. K. Fry

The team was professional and replaced a very complex HVAC system. Very thorough estimating process, excellent value, great warranty and efficient from start to finish. I can't recommend them enough.

Fred Graf

I've used this company several times, for heating, a/c, and water heater services. Have been very satisfied every time. I've had various technicians come out, and each one was professional, technically competent, and respectful of homeowner's property. Also, a shout out to the office staff who do an excellent job taking incoming calls, but also, communicating between the assigned technician and the customer, to keep the customer up to date on when to expect the technician, and then again when the technician is on the way over. As a customer I find that timely communication very helpful with planning my day and allows me to ensure I''m ready and available when the technician arrives.

Vicky Lawson

Caleb was amazingly knowledgeable, with information to backup his concerns about our very old furnace. He even took the time to take videos of the issues that I physically could not reach at my age. His customer service was amazing, as well as his patience with answering all of my questions. I will stay with this company, because Caleb gave me honesty, and peace of mind.

Kevin Speed

Rico Hill was very professional and friendly. While here for AC checkup, he also quickly solved a problem I had with my Nest thermostat not having a “fan only” setting. Very happy with his service.

Lee Ahonen

The whole process was easy and pleasant - from diagnosing the problem and suggesting solutions to reviewing the choices once we decided on one solution to the installation of the product. Every person we interacted with was pleasant, courteous, professional, and knowledgeable. Our new furnace and AC are running well and such an improvement over what we had. We are very pleased and plan to use Schneller & Knochelmann in the future for service.

Tom Bishop

The service that was provided was fast and exactly what was needed. Dillon was friendly and respectful and was finished in no time. The only issue that kept me from a 5 star is my appointment was scheduled between 10-2 and he arrived shortly after 2. I know that it's hard to hit those time windows sometimes but that's the only issue. Great company, I will use them again.

Sally Kerscher

Cody Baker showed up on time due to our request for a plumbing inspection. He pointed out a couple of potential trouble spots and cleaned out a clogged bathroom drain that we've been having problems with for a couple years. He was thorough, friendly, and answered all our questions for repairs we may need to have done in the future. He gets an A++. As usual, we are thrilled with the service and professionalism of Schneller and Knochelmann. Cody stopped back 9/11 to replace some sink plumbing that we should have fixed a couple years ago. All good. I'm always happy with your techs and their professionalism.

P Batts

Steven was very professional and gave me a great explanation of the source of my problem and helped me get in touch with Zach who helped me understand what my options were to resolve the issue and financial impact of each. Then a couple days later, Nick followed up with great work to install the fix that I needed. Great overall experience.

Anna Horner

Sadie was very professional, courteous, knowledgeable and thorough. She took the time to explain our potential options and to show me the specific points of concern for our furnace. Thanks for explaining everything so well!

Brad Gross

Rick was on time and very thorough with performing the tune-up of my air conditioning system. On top of doing a great job, he was very friendly and enjoyable to talk with. This was my first time using Schneller and Knochelmann, and Rick's courtesy won me over to become a long term customer. Thank you for today's tune-up, the opportunity for bi-annual maintenance visits and an overall great experience!

Michelle Miller

We converted a wet bar into a main floor laundry and unknowingly had a clog in the drain line under the floor. We were scheduled for service within 24 hours of calling the company, and on Christmas Eve! Tyler was friendly, very polite and really easy to work with. He answered all my questions, made sure the line was cleared and running water freely before leaving, and left my home in the same condition he found it. I would use this company and this plumber again.

Patty Dalzell

We purchased a new refrigerator with water ice maker in door but was having problems with the water line. Dillon came and figured out our issue. He was very professional and personable and did a great job. I would highly recommend this company.

Bert-Bert Herbert

Steven provided very courteous and professional service. He made a point of asking both myself and wife if we each had any questions. I know what to watch for regarding my furnace and am a more informed customer. I'll take his suggestions into consideration. Great job, Steven.

Lisa Manne

Ian was very professional, informative and efficient! He very quickly diagnosed the problem, and set us up with the next step toward resolution of our issue. Zach came by to give us an estimate on replacement of our a/c and furnace. He did a thorough analysis of our needs and our house’s configuration, and what is possible in that situation. He steered us toward three options (that were on the low end financially) that would work with our house and needs, and patiently answered all of our questions. Highly recommend both of these men, and our experience of this company so far has been excellent.

Shelia Stevens

Caleb arrived a little earlier than expected and went straight to work. He completed the installation of the Iwave in a short amount of time. He explained what he did and answered my questions. Caleb handled his task in an efficient and professional manner. I felt informed and comfortable with having this new system installed and would recommend it to anyone.

Elena McBride

Schneller employees are always professional and courteous of being in your home. A few years ago, they installed a new HVAC system and have since performed maintenance on it. We have enjoyed the HVAC system so far without complaints and always appreciate the thoroughness of employees and the continuous standard of care throughout the various employees who have serviced or inspected our unit. Keep up the great work!

Urmez Hozdar

Zach was my new tech this time and I was very pleased having him service my air condition. I have been getting my furnace and air condition checked every year. He did recommend changing 2 air condition parts that were failing. He also suggested to have my air ducts looked into. Adam from their team indicated that my duct work done by the builder was not done the most efficient way and now they are supposed to correct that as well. Granted it is a big expense but I am trusting Schneller that they are guiding me correctly as they have been honest and truly seem to guide the customers. Zach was amazing and I look forward having him service my furnace in the fall. I prefer to have the same tech come out and I will certainly request Zach next time. Now looking forward to my next big duct work job. I am hoping it goes well too. Keep up the great work.

Vicki Gerrein

Mark and his crew, Chad and Tyler did a great job. They all three were very professional and polite. Did a thorough job and explained any questions I had about our new HVAC system. They cleaned up the basement area when they were done. It looked better than when they got there. I would definitely recommend using Schneller & Knochelmann.

Taunja Thomson

Person who came to do maintenance on our system was prompt, positive, friendly, & efficient. When we told him we were considering some additional duct work & possible system replacement, he set up an appointment right away for us to speak to someone about it.

Lee Stilkey

Kyle and his crew did an excellent job. They arrived on time, explained what they were going to do. They took care to keep things clean and provided great service while they were here. The equipment looked well installed and functions great. I will recommend Scheneller & Knochelmann to people looking for heating and air conditioning work.

Valerie Collett

S&K team are great! Pete K did a wonderful job sizing my system. I hired then for a complete replacement.....Rheem furnace, heat pump, all new ductwork. They were not the least expensive bid, however they were the most professional. Mike and Brandon oversaw most of the work; answering all my questions, did a great job! Left the jobsite clean! I highly recommend calling S&K for hvac work.

Kellie King

Our air stopped working last night. I called at 7:00 AM today and they were able to schedule me for between 10-12 pm. By 8:45 I had a call that they could come early. We had Ian Taylor. He was very kind and helpful. He answered all my random questions and was able to fix our AC (broken capacitor) in no time. Would definitely use them again.

Marcus Toft

Company was very easy to work with. They were able to schedule a visit shortly after calling. Logan came out and was on-time, professional, knowledgeable and friendly. He was very upfront about what he was going to do and how long it would take. Took the time after he was done to explain everything he did and saw.

Y Shen

Great experience all around. Very professional team, from the dispatcher to the technician. Taylor was very professional, and explained my issues clearly and patiently. I use Schneller for my rental property. The issues always seem to arise during a weekend. Being able to reach Schneller on a weekend to book an appointment really gave me peace of mind and let me enjoy my Sunday without worrying :). Thanks so much.

Theron Wells

I have been a customer of Schneller & Knochelmann Plumbing, Heating, and Air Conditioner for years. They installed new heating and air conditioning units for me last Spring. I like their service plan. Their employees are always professional, polite, and thorough. The only complaint that I have is that some of their replacement parts are very pricey. Otherwise, I would highly recommend this company.

Kathryn Holder

Nick was very professional and helpful during his visit. He came in and got right to it while I was still able to work from home and fixed the issue so quickly. He was very nice and very much appreciate him being on time with our crazy schedules!

Diana Plank

When we purchased the home we knew it would need a new heater and AC unit but we were hoping it would last longer than it did. Ian was very professional when he came out for a service call. Adam did a great job explaining all of the options. He really took his time and answered all of my questions and financial concerns and Tyler and his partner did a great job installing everything and explaining how everything works. I highly recommend this company. Thanks!

Pat Martin

Leaking sink. Showed on time, looked things over. Did not have all that he needed on his truck. Came back the following day, installed new piping and sink baskets, cleaned up, had job completed in hour and a half. Unfortunately the line to the dishwasher being tightened didn't resolve that problem and when I informed the company of this, they had a senior tech, Chad, come out within 45 min. of phone call. He installed a whole new line. No more leaks. Very impressed with the technicians and the company as a whole. Would definitely use again.

Lois Hagen

Rico Holcomb is a very nice and professional young man. He was prompt and friendly. He performed the requested services and explained what he had done very well. We highly recommend using Schneller and Knochelmann for all our HVAC and plumbing needs.

Susan Miller

Dillon inspected my hot water heater and was very helpful and professional. It will need to be replaced (22 years old!), and he scheduled a timely appointment, explained the work that would be done for the cost, gave me safety tips in the meantime, and all in all did a wonderful job. Not only was he professional, and wearing a mask, but he was a delight to talk to. Schneller also replaces out HVAC system 2 years ago and we have been happy with their service for years!

Sarah Norton

We are so glad that we called Schneller and Knochelmann. Our furnace stopped working a few weeks ago. We have used other hvac companies and haven’t been too impressed by their sales tactics and overall job performance. We called a few reputable companies so that we could compare. John Knochelmann visited and he was clearly knowledgeable in this field. He was thorough, had great suggestions, and offered the best customer service we’ve seen in a HVAC company, or any company in the home maintenance field. The technicians worked so hard all day long and when they completed we were shown all of the bells and whistles of the system. To top it off, they left the area spotless! I would recommend Schneller and Knochelmann to anyone looking to maintain, upgrade, or replace their HVAC system.

Dennis Bergman

We have used Schneller&Knochelmann for years to service our HVAC systems. All the words above describe how we feel about this business. This time it was Kevin Bowen who came out on the service call to check my air conditioning unit. he was very polite, professional, and Kevin answered all my questions in detail so I will be able to make good decision. I would welcome him back anytime . Everybody who asks me to recommend a heating, plumbing, and air conditioning company I always recommend Schneller& Knochelmann. Tyler Underhill and his partner did a great job of installing my new air conditioner. They were on time, professional, answered all my questions, helped me set up my new "nest " thermostat. I would recommend Tyler and his partner to anybody who asked me if I knew a great installment crew and a very good company. Thanks for all the help.

Susan Boehm

We have been customers for over 10 years. We have never had a negative experience, and that includes replacing both AC and furnace during that time. Yesterday, we had our semi annual check of the system Sadie was our tech. My husband and I were both very impressed with this young lady. She was very respectful of our property and before she left, she made sure that we knew point by point how everything was working, so that we were satisfied that there were no problems.

Jillian Chimbwanda

I called late afternoon and they had someone at my house in 3 hours. Caleb was great and friendly. We just got the house last year and instead of colling our AC was pumping hot air. He replaced that immediately, told me what to do next time, what had been wrong and everything. I couldnt be happier with the service. Give Caleb Stevens a raise!!

tom kirstein

I had my yearly maintenance for my furnace. As always the tech, Nathan was professional made sure my house was kept clean and cleaned up after himself. I have used Schneller Knochelmann for years, they have installed both my AC and my furnace and done my maintenance efficiently and for a fair price. You couldn’t do any better than to trust this company with your heating and AC needs

Jeff McCoy

I took advantage of S&K's winter promotion to purchase an A/C and receive a furnace at no charge. The quoting process was efficient and responsive (thanks John K.), and the price was unbeatable. On the day of installation, Mike G. and his tech called ahead and arrived at the time they indicated. Mike was very professional and friendly. Both wore masks and socially distanced. Mike explained all points of the installation and answered all my questions. There was a minor mix-up with the contract but Mike rectified it immediately. They protected the carpet and tile with runners. Installation was completed without issue and I'm delighted with the new high efficiency Rheem dual fuel system with electrostatic filter and air ionizer. Thanks Mike! S&K is my only HVAC service provider. I recommend them without hesitation.

Karen Gelhot

Very prompt and courteous. My problem was not my AC drain that I had thought. I actually needed a plumber for my sewer so he called another team member and they were to my house within another hour. Fixed my drain back-up and all is good. I am always satisfied with their company. and techs.

Neil Frankl

Their service man came out late at nite when we called about smelling some burning plastic odor coming from our furnace. He was very professional and took his time checking every inch of our furnace, and after assuring us the furnace was fine we were able to get a good nights sleep. No problems since. So impressed that they had someone out here within an hour that late at nite. I thought their charge was quite reasonable.

Wes Brogden

Chris from Schneller & Knochelmann was great to work with. He came out to check on my furnace that was short cycling. He fixed my issue within an hour and was very professional. I would highly recommend Schneller & Knochelmann to anyone needed HVAC or heating work completed.

Amanda French

Today Spencer came to the house and did a full inspection and maintenance on my heater. Explained all the checkpoints, and the one issue he found that we agreed could wait until spring. Great service, as usual! Update: new sump and backup installed. Bradley and the guys did the install and showed me everything. Excellt work! Was having concerns about my sump pump. Bradley came to the house to inspect it. He answered all of my questions and we agreed that the pump needs fixing and to replace the backup. I got an estimate, the parts are ordered, and the work will be done next week. (Not an emergency so all is well).

Catherine OBrien

Bradley came by a week ago to give me an estimate and discussed all the options with me, giving me a very clear understanding to make a good decision. I selected his bid out of four, and today they came and installed a new water heater and prv. They did a quick and neat job of it, and hauled away the behemoth from the eighties. knowledgeable and helpful. Great job.

Chris Lutterbie

Bobby was friendly, punctual and explained the services and what he did in detail. Cody was very efficient and explained all services. He walked me through the inspection abs answered all my questions on my level of understanding. Cody and his team were efficient, on time, explained all procedures and did a great job with cleanup!

Bruce Robinson

This was our first visit from Schneller & Knochelmann. We used to use another service, but after their rates jumped up and the service people kept pushing for more services (like a salesperson), we stopped service. We wanted to keep the bi-annual maintenance on our heater and AC, so after 3 years we found S & K. They were friendly, efficient, cost effective, and easy to work with. The service person (Colin) was friendly and did a thorough job.

Cynthia Beasley

He provided outstanding customer service and great information regarding the estimate. We will be using your business when we need to replace the heater! Thank you and have a good day! Be safe and well!

Jason Kidd

I used this company as a subcontractor for a client of mine who was in desperate need. Long story short, she had multiple medical issues, and a daughter who required daily medical care. When they used us for a water damage we needed to replace their furnace as soon as possible. Schneller & Knochelmann came out within a day of my call, I had the estimate that day, and we had replaced the furnace within 72 hours. I've never seen a company respond like that before. They understood the need and did everything they could to help us take care of one of our neighbors. I would recommend them for HVAC work any day. Special thanks to Jeremy, Jon, and Nathan for their outstanding customer service and communication. 5-Stars for sure.

Chad Nichols

Nick and his team did a great job of consulting on a endless water heater solution and their installation was done super well. They got done in 1 day and educated us on the use of and maintenance of the new water heater. I would highly recommend Schneller & Knockelmann.

Kathy Ivie McDonald

Schneller & Knochelmann has helped us with several emergencies this summer and with replacing a furnace, a/c unit and now a water heater plus we had them replace our outdoor hose spicot. They are on-time, friendly, do a great job (and stay there for as long as it takes). I love that they send a photo and bio of the service person before they arrive. They have been prompt, fair, courteous and even fun to work with! I won't call anyone else for our plumbing and hvac needs.

Marsha Lance

I have an old furnace and central A/C system, two actually, and will need to replace them. Ed came out and gave me a no-nonsense quote, and explained the work necessary to change over to a newer, more efficient system. I really like this company, and would use them again.

Gina Ramage

Schneller & Knochelman has taken care of all of our heating and cooling needs over the years. They are fair, friendly, and have saved us from having to replace our system until this year. They explained the entire process, and gave us several great options to choose from. We love their service and their staff! ❤

Jon W

Schneller & Knochelmann replaced my HVAC/furnace/AC in early 2020 and Sadie was the tech that came out to do the maintenance check. She was professional and nice. She found an installation error that was causing CO levels to be higher than they should and resolved it quickly. She was very informative and answered any questions that I had.

Don Parks

Jeremy was prompt, courteous, and professional. He spent approximately an hour servicing my HVAC system, and provided a report at the end. I also appreciate that he remained masked the entire time without needing a "reminder." I'm a very satisfied customer.

Brian Price

Chris was excellent! We had problems with our A/C unit and he diagnosed and fixed quickly while explaining everything as he went along. Very professional and knew exactly what he was doing. Very happy and will be using again and recommending to friends and family!

Justin Time

Had a minor emergency at 8am, of all companies I had reach out to me, Schneller had the greatest availability and had my problem fixed in no time! Very satisfied with Scott B. he came out, addressed every issue I mentioned, gave me a clear quote on everything, fixed my minor emergency in like 10 seconds, and was out the door. They were also taking the pandemic very serious, gloves on their hands and feet. Very professional, definitely recommend

Maria Walker

John was very knowledgeable, and helped me figure out the best system for my Cape Cod house. Tim Diss and the entire team are excellent. They replaced the old HVAC with a new one, and also installed a new ducted mini-split for the upstairs room. They completed the job in one day.

Kyle Rich

Prompt, thorough, respectful, clean, and honest; everything you'd want from a service tech. Dillon was great to work with. (Update - Chad is great too) *Update 8/10/21*: this is likely the third service we've used Schneller Knockelmann for, and they were again excellent. Chad came out tonight and fixed a water leak asap, was very polite, prompt, and diligent (despite my kids running around being on their worse behavior, Chad wasnt deterred). Made a call at 9:30 pm on a Friday night, tech came right out and had our water-heater fixed within 30-40 minutes. No parts needed and cost-to-service was $129, which may seem high, but for us it was well worth it for a very quick fix on a late Friday night. *Update* 7/21- water heater thermostat went out; repair was made next day without charge.

Jane Raver

Tim and Matt arrived early to the installation appointment. They were professional and efficient in completing the installation. Both answered my questions and explained the process. I was impressed with their work, attention to detail, the care they took to protect my floors, and the thorough clean up of the work site.

Tim Baeten

From start to finish it was an easy and friendly experience. I contacted the office on a Saturday morning around 10:00 and the tech was on the way by early afternoon, they did tell me that he had 2 other stops before mine. He sent me a text and email notification, with his picture, saying he was on the way. The repairs were made perfectly and he was very clean with his work. Scheller has never disappointed me and always goes above and beyond my expectations. Kevin B. you are the man.

Marcia McAtee

After assessment by Schneller & Knochelmann the previous week, my furnace died. I was scheduled to get a new furnace and AC the following Wednesday. Because it completely stopped working, they came a day early. They were professional, wore booties and masks, and certainly knew what they were doing. The work was completed within 5-6 hours, and they didn't leave any signs they were there. I highly recommend them!

Jennifer Barr

Adam was very professional and really listened to what we needed. We love that he didn't try to push the more expensive options, a rarity it seems these days! We are so pleased with Adam and with Schneller and Knochelmann that we will continue to use their services and recommend them to anyone needing air or heating services.

Eric Downing

I continue to be impressed with the service I receive from Schneller and Knochelmann. Ben Knochelmann serviced my furnace today and he was very polite, professional, and super knowledgeable. He walked me through everything afterwards, and in a way that I could understand, offering several times to answer any questions I may have. I appreciate the detailed notes he manages with measurements and other findings for use in future visits.

Average Maintenance

I needed estimate and Joe M. was very professional, informative and easy to understand in terms of different options. Turns out that Schneller & Knochelmann had best equipment, instalation and price to offer. Installers of AC/Furnace, Jim and Joe as well as Wather Heather installer, Chad, did very good job. All professional, respectful and knowledgeable with confidence. I recommend their business. Thank you.

Travis Kaiser

I was very pleased with their service, professionalism, promptness, and communication. I couldn't have asked for a better installer for our new hot water heater. The only reason it's a four star review is that they could have been more competitive on pricing.

katpridemore

I am always amazed at how professional, kind, courteous, and efficient Schneller & Knochelman are. They are the nicest people. Extremely professional. Willing to be flexible with their scheduling. Always on time. When they come out to the house I feel absolutely safe and am in capable hands. They explain everything they are going to do and work efficiently to get it done. They answer all questions and are genuinely hard working and good people. I can’t recommend them enough!

Peter Hendley

I’m currently in the market for replacing the entire HVAC system. Pete Knochelmann was professional and very knowledgeable about the equipment he quoted. I haven’t used Schneller and Knochelmann just yet; however, if their value and products outweigh the competitors then I will definitely look forward to their expertise.

katc

Great Service from Schneller & Knockelmann. Cody arrived COVID appropriate. He was very knowledgeable and courteous. He assessed the problem with our clogged drain. Our drain was clogged more than we imagined. He took care of the problem efficiently and with great expertise. It is unfortunate we needed a plumber but this was a great experience. I would recommend them.

Jack T. Lundy

When our old pump failed,S and K sent Killy to the rescue. He was excellent. Very professional and friendly. He went straight to work. I have been with S and K for a long time. I am very pleased with their service

Carole Johnston

First, Adam was very pleasant, frequently smiling and with a professional demeanor. He brought to my attention any issues as he found them and offered the resolution which I ok’d. He was very knowledgeable. And we are aware that the company gives their technicians extensive training. A very good experience over all.

Becky Seeger

We have been using Schneller & Knochelmann for a two years for our maintenance plan for our HVAC and have been very happy. We are now looking into replacing our unit and Adam was so knowledgeable, friendly and professional. He even offered us tips to keep us comfortable until we can replace the unit.

Jason Stitt

Our AC broke on Thursday evening. Went to their website and scheduled an appointment for Friday morning. They were on time and explained everything well. We opted purchase new finance and AC. The comfort advisor came out Friday afternoon. Again, prompt and courteous. He answered all our questions well. Set up install for Monday morning. The crew arrived on time. They worked quickly and cleanly. Really happy with the service.

Lois Kennedy

The installation of the AC & Heating units was swift & work areas were neatly cleaned afterward. Explanation, maintenance & demonstration of the thermostat & hvac systems were easily understandable. Price was better than most in our area. Would recommend them to anyone!

Lisa Mullen

We had great service from Schneller & Knochelmann. Our furnace was 15 years old and was starting to act up. We called S&K who said we needed a new furnace. We decided to get a second opinion from another company to be sure our current furnace was not able to be repaired. The second company had the same answer. We were able to negotiate a great price and the install went perfectly. All the staff members from sales to techs were very knowledgeable and professional. I am glad we chose Schneller & Knochelmann

Ann W

Chris Mathis was the technician assigned to my Spring service check and I will always request him in the future. He did an outstanding job. He was very knowledgeable and explained what he would be doing and answered all my questions comprehensively and understandably. During this time of extra caution due to COVID19 he was especially careful to ensure both of us were safe. It is because of the high quality people like Chris, I recommend your company to family, friends and neighbors.

Joel Trepel

What a great group of technicians. Jim and Joe did our a/c-furnance install in a day. Very professional, clean and thorough. Highly Recommend. John great salesmanship didn't try to over sell us for the parameters of our residence. Great job guys. Joel and Jen in Florence

Lesli Fite

Caleb was absolutely wonderful very knowledgeable and professional. It's people like Caleb that keeps us doing business with Schneller and Knochelmann. Thank you so very much and we will definitely be calling Schneller and Knochelmann for our future HVAC needs as well as our plumbing

Ann Ward

Adam was very helpful and reassuring that he would be able to address my concerns. He made all the needed adjustments and checked to make sure my furnace was running correctly and safely. I’m so grateful for my maintenance plan!

John S.

Woke up this morning to a dead hot water heater. Due to our past positive experience with Schneller & Knochelmann Plumbing, Heating & Air, I didn't hesitate to give them a call. Within hours they were at our house and quickly diagnosed the problem. A new water heater was what we wanted and after a dash back to their shop they returned with a new one. Our main shut-off valve inside the house was not in great condition so I requested that be changed out while the water was off and they were already here anyway. As always, the job was completed promptly, correctly and at the exact price they quoted before starting. A great company with knowledgeable employees that are always courteous and respectful. They stand behind their work and their products.

Cassandra Brown

Highly trained employees and always friendly and polite. I have never seen such a high level of service in an HVAC company. Even in this time where it is hard to find good people they manage to have them. That doesn't happen by accident, it must be a reflection of the management and their respect for their customers and employees.

Mark Leventhal

Absolutely fabulous. Service tech was through, knowledgeable, pleasant, professional and personable. He told us our units were older (20 years plus) but they were both operating within specs and made absolutely no effort to tell us we needed to replace them I will definitely us them again.

Steve Weaver

Overall I was fairly pleased, had scheduled a plumber to come by and install a new kitchen faucet (we supplied the faucet). The phone rep did advise me of a trip charge and indicated they couldn't provide an estimate at the time of the call. Technician arrived right on time (excellent job) and then shared the normal install charge...crazy high...indicated that we wouldn't/couldn't pay that. The rep did offer to remove the old faucet (which is what I was really worried about) for the trip charge. He came up with a solution that worked for us. Just very disappointed that a broad quote wasn't supplied at time of scheduling especially since the "book price" was quoted upon the tech's arrival.

Ronald Gloss

Very professional, went right to work and as far as I could tell, no wasted movements. Removed old faucet and installed new one. Because of COVID he wore a mask the whole time he was here. Cleaned up after himself and explained every thing in a manner that was easy to follow and understand. Great job Chad !!!

Zachary Reinersman

We left a call back number the night before and they called back promptly the next morning. They had a technician out the same day and he worked through a sudden downpour to diagnose our problem. They were very professional and I was glad we had called them.

John Powers

Called the company to check out an issue with plumbing and get a quote to fix HVAC ducts. Both the plumbers and HVAC teams were very professional, friendly and informative with my plumbing issue fixes and a good quote to fix HVAC ducts. I then had a consultation with Joe the next day to replace my old HVAC system and he was very thorough checking the duct work, the units, the house and explaining everything. These guys are very professional and I would recommend them for any repairs. Their diagnostic fee is also competitive.

Anna Dwertwoman

Spenser was amazing! He was professional, very thorough and spent extra time and energy to make sure everything was done correctly. He cleaned up after he left. He seemed very trustworthy and I felt comfortable with him coming and going from my house. This was my second time using Schneller & Knochelman but it won't be the last. Highly recommend 🥰

Mary Hunter

We had another great maintenance visit on 3/22/2021. Our technician was Michael Cummins and his associate. Both were polite, professional and very helpful in explaining what we needed. For consistently excellent customer service, I would highly recommend Knochelman’s.

Martha Mayer

Schneller’s service is great. The office calls on the day of service to let you know where your technician is and approximate time of arrival within the 2-hr time slot you have prearranged. The technician we use (you can request) is professional, gets to work right away, and explains what he sees. He then gives choice of solutions and cost of each repair or service.

Abby Thornton

I had Pete from Schneller & Knochelmann come out for an estimate. He was extremely professional-- wore a mask the entire time as well as shoe coverings. He was excellent with my excitable pets and clearly was very knowledgeable about what I was looking for. I received a quick estimate and then Pete was on his way! I didn't feel pressured at all and really felt comfortable knowing that I wasn't being upsold on things I didn't need. I am still receiving a few estimates, but I would definitely give them a look!

Gerald Joh nson

Replaced the furnace and a water heater in just 3 hours. Old equipment was removed and area left clean. Techs were professional and job was completed as agreed upon in the contract. New furnace and hot water heater work fine. Great company to do HVAC maintenance and repair work. I have used them routinely for about 12 years now.

Tom Groh

I just bought and am renovating a house with a very old sump pump... Dillon performed necessary maintenance on the pump to make sure that, although the equipment is old and will probably need replacing sooner rather than later, everything was in working order. He was very patient and polite in explaining all the options and services.

Sharon Fischer

When my water heater died, I called a few different plumbing companies. Schneller was the only one that would give me an estimate over the phone! From the first of a couple of phone conversations with John Snowden, and a follow-up call from David (unfortunately, I don't know his last name, but he is a plumber), I was very impressed. David called to let me know someone was able to come sooner than the window I was given. He then texted me a photo of the technician coming, Taylor Thibodeau. Taylor was wonderful! He arrived on time, assessed the situation, explained the options and gave me the cost. He was very professional, courteous, polite, and friendly. He seemed very organized and knowledgeable! He worked all afternoon removing and installing my giant 18+ year old water heater. Due to all the sediment, the water wouldn't drain out, so he went out and bought a pump. He wore the booties and put them on the wheels of the dolly to protect my carpet. He cleaned up when he was finished, and then moved furniture back in place. He even filled out the financing application for me! (Added bonus, Amazon had delivered two heavy boxes while he was here, and knowing I recently had shoulder surgery, he carried the boxes up the flight of stairs for me!) Along with their great reputation, Schneller also offers a 10 year warranty on cost and labor! Taylor also explained a program I would be automatically enrolled in that would give me discounted costs on services. I would have given a better rating on value of the cost, but I have no idea what the cost should be. I highly recommend the company and have high praise for all the employees I dealt with!!! Side note, I waited from 8 am to noon for another plumbing company (whose name sounds like they're happy). After hearing nothing, I finally called them around 2:30 pm, and was told the plumber was delayed!! A phone call would have been courteous and appreciated!!! So I decided not to use them. And I'm so glad I didn't!

Linda Jung

Tim and the team from Schneller & Knochelman are first rate HVAC professionals. This company installed my own new high efficiency system which has saved us a lot of money on our monthly bills, which is why I recommended them for my daughter's new home. They are excellent!

Shannon OD

We had Schneller & Knochelman out again, this time to do our HVAC tune-up. Tony did a fantastic job. I really appreciate that he took time to go through his diagnostic with me. Jeremy was great! He found our AC problem right away. He was very efficient, thorough, and personable.

Benjamin Pugh

Had a leaking second floor commode repaired. Bradley Mulberry responded, evaluated and provided all options and cost of repairs. No pressure or try to sway your decision for the most expensive repair. Just provided the facts and allowed you to make the decision. Completed the job to my satisfaction and was extremely professional leaving the bathroom cleaner than before. I will be a return customer and I rarely leave reviews. Look no further and use this company.

Lisa Samson

Adam was very thorough in his assessment of our needs. I called Schneller and Knochelmann based on good reviews and a recent promotion they did, but didn't necessarily think we would end up using them for our new system. However, Adam's attention to detail and willingness to put in the time to try to solve our cooling issues convinced us otherwise! Schneller & Knochelmann was not the cheapest, but we were looking for a good value and a company that stands behind what they sell. We have not yet had our system installed, but we are hopeful that we found that company!

Scott Thompson

Routine yearly service on my furnace. The technician was very professional, polite and punctual. I am always impressed by how friendly the people who work for this company are. That includes the technician who comes to my home and those that work in the office

Karen Taylor

They did a great job and were very professional. Showed up on time and were polite and courteous. I trust their work and their knowledge of my HVAC system. Will use again.

Ken Brater

Chris was prompt and professional. He did a nice job explaining the process when he arrived and was very polite. When a mistake occurred, despite being frustrated, Chris was very reassuring and won our confidence that everything would be taken care of. His attitude and approach to a problematic situation was very positive and his caring comments to my wife, who has been having a bad week, were much appreciated. He is a great tech with excellent interpersonal skills!

Adam Mason

Today was a free consultation and will be using them in the very near future. The most impressive part was the honesty. I thought I need a new water heater (I was told that was the case by a different plumber) and Scott told me otherwise. Love honesty and will reward it with my business.

Christine Methena

I would strongly recommend Schneller and Knochelmann Plumbing, Heating, and Air to family and friends. I have 3 properties and had them install New HVAC units in 2 of the 3 properties in the last 5 years. I unfortunately strayed and tried another local company for the 3 and much regret that decision today. They currently provide annual maintenance on all my units and the service technician they sent (Spencer Head) was professional, knowledgeable and timely. A great face to face representative for the company. Don’t look any further they will do it right and a reasonable cost!!

Hannah Marsh

Chad and Scott did a fantastic job fixing my rotted copper pipes to my main drain line and replacing them with pvc. They were extremely professional and friendly. I highly recommend this company to take care of your plumbing needs because they will make sure you’re taken care of the right way!

Gary Rickels

The team did a great job as always. Punctual and professional and do what it takes to ensure I was satisfied. Would recommend to anyone needing HVAC related service.

George Apollonio

Scheduled my yearly tune-up. Chris called with a 30-min heads up for his arrival. When he arrived, he explained everything he was going to do today, as well as the more probable outcomes. He wore his mask and booties the whole time he was in the house (which wasn't long). He explained what all the numbers meant from his evaluation and what additional services he recommended. He helped me save some money as a plus. Very professional, knowledgeable, courteous and my dog loved him, too! Thank you, S & K!

Miller Debra

The 2 gentleman did a fantastic tune up/check up for us again! They have been great since the day they installed our heating, AC & thermostat. The installation via ceiling they had to do in our basement condo was quite a hassle for them, I am sure. However, we never heard a negative word or even tone with all they had to do to get us installed! Thank you Tony and all the others as well.

Barb Kubik

Taylor was awesome! Polite, professional & friendly, he was here to install a new water heater. He did a very thorough explanation of my options before he started. Then he worked diligently all afternoon & at one point had to run out to get a few parts he didn’t have. I was amazed he was working alone, as he had to take the new water heater down 15 stairs to the basement! When he ran into a glitch that would give me hot water which I had been without for 4 days, he was determined to get it done before he left. So he was here much longer than he anticipated, but he remained upbeat & positive in spite of his frustration. When he was done, he again took the time to show me the basics of what I needed to know about the heater before he left. If I need other plumbing services in the future, I would ask for Taylor to do it. He will always be welcome in my home. Great job & thank you, Taylor!

Nancy Irons

The Scneller-Knochelman team provides high quality HVAC service and installation. They are professional, courteous, and arrive on-time. Prices are fair and the staff explains what they’re doing thoroughly. Great value for the service!

Branden Funderburg

Sadie came and did a great job on our HVAC tune-up. She was on-time, very friendly, had a great knowledge of the service provided, and answered all of our questions.

Melanie Holten

Sadie was extremely pleasant and knowledgeable. I appreciated that she asked if I had any questions and the appointment time that would suit me best. I have never had a bad experience with a Schneller-Knochelmann employee. Great company!!!

Becky Barnes-Israel

We have used Schneller’s for 7 years, starting at our old house and now at our new house. They have always been professional and friendly. I appreciate the way the plumbers and HVAC team always explain how things work; it helps me understand better to make informed decisions about purchases and improvements. They’re all super nice guys!

Becky Lowry

Schneller and Knochelmann always do a great job! They arrive when they say they will. They are kind and professional and take time to answer all our questions. They are well informed on your current system and are wonderful to work with when you need a solution! We highly recommend their service!

Julaine Chiricosta

Rico Hill was the tech. He was punctual, knowledgeable, and extremely courteous. Will request him for my next service. Been with Schneller for over 15 years and they are great. Will recommend to anyone

DeAnna Poling

Caleb did an excellent job on our furnace maintenance. Very knowledgeable and professional. He went over everything that was done, and explained recommendations, and answered all our questions. It was a pleasure having him at our home again.

Debbie Lower

Very professional and nice young man! He did great plumbing work for us and he did it quickly. He made sure all the issues were truly fixed. Would recommend them to all.

Renee Lee

They installed Central air/Furnace/New Thermostat. Very professional, friendly, reliable. Scheduled 830am-4pm. They arrive right before scheduled appointment and was done by 2pm that day. I would definitely recommend Schneller & Knochelmann.

LuAnn M - Crazy Cat Lady

We had new A/C and furnace installed. Very professional and knowledgeable. Also, today, Spencer came for A/C maintenance. He was wonderful; very professional, knowledgeable and thorough. Highly recommend.

Daniel Holbrook

Bradley was very helpful! He helped me repair an older exterior frost-free faucet stem assembly that’s no longer available. He had all the parts he needed in his van and completed the repair in about 10 minutes. The faucet is no longer leaking! Very satisfied!!!

George Emerson

We were without air conditioning from Saturday morning through Tuesday morning. The hottest days of summer, and Schneller Knochelmann removed our 32 year old Rheem air conditioner, and replaced it with a new Rheem system. They did a great job, and we could sleep much better in the air conditioning. The installation was professional, and top notch!

Katt Lewis

They were fast and courteous, they left the area clean and were cautious of our animals when opening doors. Extremely happy with the 10 year parts/service warranty plus life time warranty on the tank through the manufacturer after that.

Bill Buss

Received call from Knochelmann that tech was available earlier than schedule. Tech got started and did all scheduled in about 45 minutes or so. Tech then went over with us everything he did, and introduced a new sign up and payment plan which great for us. All in all the service was great.

Jean Voet

Logan Hager the technician was amazing. He was very professional and thorough. Found the problem and discussed plan to get needed part to fix it in a quick, timely manner. Explained issue clearly and thoroughly. Put my mind at ease about things and reassured me that unit is under warranty and problem should be quick easy fix.

Brian Gardner

Chris did a great job! He quickly diagnosed our air conditioning unit and was able to repair it in a short amount of time. He was professional, courteous and friendly. I highly recommend Chris for your HVAC needs!

Craig Carlson

We worked with Logan on a Sunday morning after we woke up to a very warm house. I think the hour of calling Schneller & Knochelmann Logan arrived at our house and proceeded to diagnose several issues we were having with our hvac system. He was very informative, professional and went above and beyond to make sure our house was clean as he came in and out of our house. All around great experience!

Robert Webb

Old system was pulled out and replaced within 3 1/2 hours. No mess was left to clean up. The installers were friendly and polite. Explained the new thermostat and features of the new system.

Birgit Dean

Dillon did a wonderful job. My new hot water heater is working great. The plumbing inspector was here this morning and also said it was a job well done. Thank you so very much!

Ian Black

Spencer Head was great! He was very honest with me,and not pushy at all. He showed me everything he was doing and explained everything very well! He showed up on time and did a great job! Thanks I will be doing business with you from now on!

Stan Joosten

Installation of replacement heat pump system for 2nd floor was professional and flawless. The Schneller & Knochelmann team were working in the background while we went about our day. And they were done well within the estimated time!

Marc Leon

I needed a plumber right away and Schneller came to the rescue. They sent Scott who was very professional, respected social distancing and knowledgeable about my problem. He fixed three issues while he was there. I use Schneller for HVAC and plumbing and they have never failed me. They also don’t overcharge or cut corners which is rare these days.

Todd Lightner

Tyler was great. Super nice and very detail oriented. He gave us some good tips and made a list of next steps we could take without any pressure to make a purchase that day. They have our business.

Marilyn Carbone

I called this morning and they had Rick here this afternoon. He was very professional and did a great job. He explained everything, the parts and cost breakdown and went over the maintenance plan. The cost was reasonable and the customer service was awesome. I will be using this company from now on.

Kari Watkins

I have never had a problem with this company and today was no different. Caleb introduced himself, let me know what he was doing, asked if I had questions or concerns. When he was done he explained his report thoroughly. Very pleased with this visit.

Gary Jaworek

Nick and his team completed a AC & furnace installation today working in a professional manner to leave the area cleaner than when they arrived. They reviewed all the current plumbing to replace & improve all the hook-ups required. These guys are all well trained on the equipment & testing.

Etil Sanchez

Adam and Kyle did a fantastic job today. They were very profesional and made us feel like family. It is nice being able to walk into my house and feel the cool a/c again. I would recommend Schneller & Knochelmann to everyone that needs service done in their home! Thank you guys for the excellent job you did today!

Sue Neal-Smith

Sadie was very thorough to ensure my AC unit and air ducts were working effeciently. She set up an appointment and within minutes, scheduled maintenance with a very nice savings! Overall, I am impressed with the Schneller & Knockelmann team. Well done!!

Marg Lohr

John arrived on time and was very personable and professional, which made it easy for me to ask many questions. John explained all my options after we discussed what my expectations were for heating & cooling. The products speak for themselves ~ Daikin's 12 yr warranty is a huge selling factor. Overall experience was very favorable.

Michael Hershberger

Overall I found S&K to be professional. Over the course of replacing my AC, I dealt with 5 different people at the company. All were very friendly, personable, professional and knowledgeable. Not necessarily the best price in town (and don't be afraid to talk to them about that) but you get what you pay for.

Gary Bolender

They replaced my water heater. Cody Baker was the technician who did the job. He was on time, very professional, he did an awesome job, and answered all my questions. I would highly recommend this company to anyone for service. Thanks, Gary & Cecilia Bolender

Sarah Sieger

Sadie was wonderful! She is knowledgeable, competent and professional! She identified the problem and thoroughly looked for the cause. As a "part" has to be sent from Texas, she did her best to make things work temporarily. I hope I'm lucky enough to have her come back to install the new part once it gets here!

Michael Hirsch

Logan Hager was very professional, friendly and did an excellent job. It is because of technicians like him that I renew my annual service contract with Schneller Knochelmann.

Paula Shumate

Logan was outstanding!!! Very polite, professional and thorough. Following the service he explained all steps taken to keep my AC running efficiently and answered my questions to my satisfaction. We have been longtime customers and will continue receiving service from Schneller & Knochelmann.

Dan Bauer

I needed help with my main water shutoff valve which Was stuck open so I couldn’t shut off the water supply. Taylor worked on the valve and got it unstuck for me. I can now shut off the water to the house. He also gave me a quote to replace the valve with a new one when necessary. Taylor saved me a lot of extra expense. It’s nice to have good honest people help you out. Well worth the service call. Thanks Taylor!

Beth Dreyer

I am currently getting quotes to replace my central air system. Ed showed up on time ,was very personable and did not attempt to do the pushy sales role -which is greatly appreciated The quote was close to what I would consider to be in line and considering the amount of work and what they replace to ensure to units will perform at maximum efficiency and the rating of the units seems reasonable. Most likely I will use this company

John Rencher

Excellent service for my yearly tune-up. The guys were professional and thorough. I highly recommend Schneller & Knochelmann for all your HVAC needs. Thank you for being a fantastic company! John R.

George Wong

Good company with professionally trained staff. Ian was very polite, and friendly. He quickly identified the issue and got the system back on running in no time. He also did a system test and pointed out one potential issue that can cause system failure down the road. He presented the facts and let us make the decision. No hard selling! Very good experience.

gwinda floyd

Rick Hubbard was my Service Tech today. He did an excellent job. He was very professional, knowledgeable, courteous. He explained every thing to me. I would recommend him and Schneller and Knochelmann to family and friends.

TJ

I had Schneller & Knochelmann diagnose an issue with my AC, replace my HVAC system (AC and Furnace), and install three new additional air returns on the second floor of my home. Every person I interacted with, from sales to office to service, was friendly, professional, and helpful. While they probably are not the lowest cost option, I would gladly use them again. They are honest and upfront with you.

jo ann ropp

Joe arrived on time to quote new AC Unit. He was very professional and knowledgeable. Reviewed current unit and made recommendations. . No hard sell. We use Schneller and Knockelman faithfully. They are honest and reliable.

Alex Bourdeau

Chad Barber from Schneller & Knochelmann was a huge help. He was able to inform me of potential exhaust leakage, which is a big deal. He also took the time to explain my options with me, and even referred me to someone he knows who can help me out with some other issues we are having right now. 10/10

Steve Gabennesch

The sales rep responded to our request for an estimate in a timely and professional manner. He arrived on time and was very thorough as he did an assessment of our home. Once he had gathered his information, which took about 45 minutes, he presented three very good options for us to consider. We always get three estimates when making a major purchase and the only reason we did not go with Schneller is because we preferred a different product than what they had to offer. Up until the point where we found the preferred product we were comfortable with going with Schneller.

Lauren LaVelle

Had an expansion tank replaced and AC serviced on the same day. All 3 employees were very helpful and professional. I will be calling Schneller Knochelmann in a few months to get my furnace serviced also!

Lory Howell

I called today with a leaking pipe dripping water into my basement. Scott came with another gentleman, diagnosed and fixed the problem in about 45 minutes. (A mouse chewed through the pvc pipe, they replaced it with copper) I was extremely pleased with the work and response!! I would highly recommend Scott and Schnelling & Knochemann for plumbing problems.

Katherine Spaulding

Another good experience with Schneller & Knockleman—1st they did a thorough inspection of the HVAC system then their plumbing division diagnosed a leaky pipe issue. They made 2 different recommendations how to fix the problem which ended up being a bit more extensive than originally thought but they did the extra work at no additional charge to the original estimate. We were very happy with the results.

J Andrew Walker

The HVAC technician showed up with a mask, gloves, and shoe protectors, so I know that Schneller respects and wants the best for their customers. The technician was onetime, finished his maintenance check quickly, and provided a reasonable list of options for me to consider. Very happy with Schneller and their technicians.

bob stephany

We have been using Schneller for the past few years for annual HVAC Inspections and service if needed. Yesterday, we had them install a new AC unit. The gentlemen that performed the work were very professional and completed the work on time. When completed, they explained everything they had done and answered all of my questions. We wouldn’t hesitate to use Schneller again for our HVAC or Plumbing needs.

Keary Henkener

Overall, I was very pleased with Schneller and Knochelmann plumbing. They were able to get to my residence the same day and worked very hard to solve the issue. The two plumbers who showed up were professional and up front with everything. I will not hesitate to call them again.

Shannon Gabbard

My technician was Matthias and he was great. He talked me through the entire process and even had to deal with an accidental 2 liter explosion and handled it all with grace. Will be saving their contact information and using them exclusively in the future.

James Ehrenfels

It was the best experience we have ever had. Tony was a gentleman and a professional. He was cordial with a genuine sense of humor. His knowledge of the equipment and it's proper working order was quite impressive. He was also very careful to follow all the guidelines for safety and protection for the virus that is on the loose. On a scale of 1 to 10 he's a 12. You guy's are the BEST !!!!!! 😀😁😉😎👍🖖✌👏

James Alverson

They did a great job of installing our new HVAC system. John came out for the initial consultation, and Nathan and Trent installed it two days later. Everything went smoothly and they do an awesome job!

Tammie Callahan

We came back from vacation on a Sunday evening to find our a/c not working. Schneller & Knockelmann came out the next day. Our tech Colin knew right away what was wrong and checked everything over to confirm then gave us our options. He was very nice and explained things well enough for me to relay the info to my husband so that we could decide to get an estimate to replace. They had someone come out the same day for the estimate and didn’t charge extra. I would definitely recommend this company.

Zachariah Fox

Getting a couple quotes from reputable contractors in the area. I am adding three gas related projects to my home. Really happy with Scott Butler and his display of professionalism. I am weighing my options on the project right now, but overall very happy with the quote & professional demeanor.

Dennis Blom

My wife and I moved into an older home and wanted to see if our HVAC was good for the summer season. Ther tech, Ian broke the news that the AC already had it's last season. John was called in to propose the best solution. Both John and Ian are very knowledgeable and professional. We used Schneller & Knochelmann at a previous property where we needed the service of a plumber and HVAC technician. Without exception everyone has been outstanding.

Mark Combs

Called at 7:45 this morning and Caleb was here at 9:15. Really appreciate the responsiveness on a day when the heat index is going to be in the upper 90s. Part needed was covered under warranty. Could not give a higher recommendation, they are consistently excellent.

Beth Talbert

The service man was knowledgeable, respectful and did not pressure me to buy anything. He did a good job of explaining things to me and even took a video of the workings of the furnace to show me a problem. I really appreciate that he wore a mask properly while inside my home.

Bob Cromwell

Nick and Tyler did a very craftsman like installation of a new furnace and AC. Both men were very friendly and hardworking. I am impressed with their work. I would definitely like for them to do an installation on our next investment house. They get an A Plus for effort and results.

Rhonda Whitaker Hurtt

Great crew today, with Lead Jim. The team was courteous and worked diligently, arrived on time, and stayed until the job was complete. Reviewed all work thoroughly once finished. Feel we got a high quality product, installed by a very knowledgeable team. Highly recommend Schneller & Knochelmann!

Maureen Boylan

Sadie did a great job and was efficient, cheerful, friendly and knowledgeable. She wore a mask (over both her nose and mouth, thank you) and booties over her shoes to protect my floors. She worked quickly and explained everything thoroughly after the furnace check up. She made some adjustments to the furnace to keep it working well. I have never had a woman HVAC tech and I’m proud of Schneller & Knockleman for hiring their first.

Scott Turner

Eric texted and called to let me know he was on the way. He arrived on time, adjusted settings on my Nest thermostat, and inspected the AC system which checked out fine. Based on his inspection Eric recommended a duct cleaning to be performed in the near future.

Christina Zepf

Chris Mathis was my HVAC tech who performed my furnace tuneup. He was so professional and courteous and very knowledgeable and asked if I’d like an explanation/HVAC 101 before he started. I am very pleased with his work and service. My cat also liked him a lot ha! I have had other great experiences in the past with Schneller & Knochelmann too.

Phillip Woolfolk

Mr. Adam Feldman was professional, courteous and friendly. The young man literally oozed confidence which is a great reflection on your company’s training and longevity. Unfortunately there are not enough adjectives in our English language to effectively tell the importance of an employee who works individually without direct supervision and completes service calls expeditiously. I’m impressed and very thankful for Schneller and Knochelmann’s continued practice of retaining great employees. Thank you!

LeVesconte Suzanne

Had an HVAC system installed. Came with a plumbing inspection. Knowledgeable and genial technician checked all the plumbing out. Everything looking good. Some good tips. No pressure. Would not hesitate to call in the future to address plumbing needs.

Roberta Jalali

Adam was punctual, courteous, and professional. He did a thorough tune-up on my A/C and helped me with another issue I was having. He even took a few minutes to play with my senior pup! I highly recommend this company, especially Adam!

Matt Wells

I've used Schneller & Knochelmann exclusively for the last 5 years. I've had them out for three or four tune-ups as well as to have our entire HVAC system replaced this Janurary. They've always been very responsive and are able to schedule service quickly. The technicians are knowledgable and do a good job. When we had our whole system replaced the humidifier wasn't working and one of the outdoor conduit connections was cracked. S&K came out quickly and fixed these issues. I always recommend S&K and will continue to use them. I can't speak to their value becasue I haven't really priced out jobs, but I think S&K does such a good quality job that it may be worth paying just a bit more. I'll be reaching out to them this week to see about getting our water heater replaced.

Nicholas Pulda

Zach was awesome! He was friendly, knowledgeable and seems very passionate about his work. In my two experiences with this company the people have been great, trustworthy, knowledgeable, courteous about being in others homes, and friendly.

Kim Fussinger

HVAC check and maintenance plan. Very professional and thorough. Nathan Miller did a great job communicating through out the process. Highly recommend.

Jennifer Miller

This company is always professional. My tech was knowledgeable, professional and personable. He completed maintenance on my Heating/humidifier and also installed and informed me how to use my new CO2 detectors.

Luis Ojeda

Called with some draining issues and they got to my house within 2 hours. Once they got here, they quickly cleared the drain and flowing once again. They really saved me from a huge mess! Highly recommend if you want the job done right the first time!

Jim Brunemann

very nice and spent the time explaining everything, and did not pressure us to have things replaced and also gave options as to what could be done at this time. Did not feel like we had to make any decisions at the moment, and he listed everything on paper for us to review. Great company. Would recommend them to anyone.

Kori Talbott

Extremely knowledgeable and trustworthy. Did an amazing job explaining things in a mix of technical and lay terms. Personable, polite, professional, and practicing good COVID-19 guidelines. Would recommend to anyone! Also great prices!

Judy Parker

New Furnace was installed in Feb 2021 & this is the 4th time I have had to call them out for problems. Jeremy did a great job of explaining the problem this time. He had to come back and insulate evaporator coil in the attic that was not done when the furnace was installed.

Michelle Rater

Mark, Joe, Colin and team were professional, efficient and friendly. They answered all questions we had and made the process very simple! We are very pleased with the service we received and happy with our new furnace and a/c. We would recommend Schneller & Knochelmann to family and friends!

Todd Coleman

The service and installation of our HVAC system was great, no complaints. Today however, was a problem. I had called and scheduled a camera inspection of my plumbing drain system. They only sent out a plumber, no camera, no inspector. I had taken a day off work to be here for this, now I'll have to burn another vacation day and schedule an inspection again. They blamed it on miscommunication, I had CLEARLY stated in my phone call what I needed done. Hope they fix this.

Jerry Henke

The reason we contacted Schneller Air was because our current brand new systems for our new 2-family building did not properly evaporate moisture. Adam Wilson was the representative who gave us a lot of detailed information about our problem and the confidence in the potential solution with a completely different type of system. We decided to purchase two Daikin Fit heating, air and thermostat packages. The previous systems were to be removed by Schneller so we could exercise our option to return to the prior provider. The crews from Schneller Air, led by Tim Diss were extremely professional, clean, neat, organized and had great attention to detail. They had booties on their feet and protected all our hardwood floors wherever they were working or passing through from outside. They were extra careful removing the prior equipment knowing it would be returned for a value credit. They also went above and beyond with the installation of the new equipment by making sure all wires were neatly bound and the ductwork transition was clean and neat. To us, the small things made a HUGE difference. Adam Wilson stayed involved before the sale with planning, scheduling and during the install process. He was extremely patient and courteous. Thanks to Adam, our installer Tim, crews and all at Schneller and Knochelmann Plumbing, Heating and Air!!!

Jerryl Nienaber

The technician was very professional and friendly. I appreciated the phone call just before he arrived so I knew exactly what time he was coming. This time I had the same technician I had in the spring. All the technicians have been good but it was nice to see a familiar face who knows my heating/cooling system. Also thanks for being a sponsor on Sacred Heart Radio. I try to use the companies who advertise on this station and I have recommended you to my family and friends. Great company!!!

Bill Hudson

I noticed my house was unusually hot. Upon checking the thermostat, it said “Unit malfunction”. I told the Cs agent the heat wouldn’t turn off as it was set at 66 and the temp was 76. Kyle was prompt and diagnosed the problem very quickly. Complete and thorough to ensure it was working properly after the repair. I’m very thankful for my annual maintenance agreement and how Schneller lives up to their end of the agreement. Great Job Kyle and the team of Schneller and Knockleman.

L Beeman

Pete came out to provide an estimate for AC and AC/Heat replacement. He answered my questions and provided 3 estimates for units appropriate for my home and needs. Still in the getting estimates stage but I was very pleased with the experience.

Steve M

Caleb was professional and friendly. He did a great job on the a/c inspection. Caleb told me a couple of things I could do to make things last longer. I really appreciate the job he did and will use them again!

Craig Carnes

We are very Happy with his service. He and his co-worker did a very thorough job today. Again we like the consistency in time arrival, service and details about what they did. Thank you all for great service.

Fran Wade

Thank you for the professional services rendered! Scott was polite, knowledgeable and thorough. He took the time to explain and advise and I could see that his intern associate was learning from one of the best. I highly recommend Schneller & Knochelmann.

Tom NeCamp

I'm stunned. I am used to getting cheated by big-name plumbers. Last one I called...needed the washers on my shower fixture replaced...plumber broke the fixture...company tried to charge me $1100 to fix what he broke. Schneller and Knochelmann...clogged drain line...turned out that the septic tank needed to be pumped out...their plumber couldn't help me. No charge! Seriously! I have found a plumber!!!

Rich Theil

Great services. Unlike the 2 other providers I spoke with, Schneller and Knochelmann delivered a full quality service by evaluating the duct work in our house and doing a "AC sizing estimate" on our property. They made two fundamental changes: 1) They identified and fixed a problem on our duct work that I had suspected was an issue for years (they pointed it out before I mentioned anything about it) and 2) Reducing the tonnage of the A.C. from a 3 ton unit to a 2.5 ton unit. The result? A more comfortable house and a lower energy bill (we've had the unit for more than a month now and when comparing the most recent month to the same month a year ago, we see that our energy bill decreased by ~10% (and all while setting our thermostat 1-2 degrees cooler). Did have some issues with communication between the sales guy and the installation team. I had to have them come back to my house to fix some things that weren't accomplished as agreed. This was a communication issue and mentioned because if I were to need them again, I'd review the job with the team doing the install before they started to ensure we were all on the same page.

Barbara Butler

Colin was awesome! He noticed as he was making his way to our home that the gas meter was not working! He suggested we contact Duke energy. The maintenance visit was great. We are good to go for the winter! Thank you Colin for being polite, mindful and aware!

Kerry Durban

This was a meeting for a bid 2 HVAC systems that need to be replaced. Adam did a good job of finding out what we needed and the correct sizes for each individual for of this 1890 building in Clifton. Install is a couple of weeks away... to be continued

Penny Hatter

We had an appointment to have our air condioning checked to prepare for summer. Zach Niceley was the Service Technician who came to our home on April 28, 2020. This young man was one of the most knowledgeable persons we have dealt with. It was immediately obvious that he knew his business and was very exerienced in all areas of heating and air conditioning equipment. He responded to our concerns and questions and answered in a way that made it easy for us to understand and took the time to explain again if necessary. Since our system is approximately 11 years old and we also had some issues with air flow through some vents, he explained to us some reason why certain things were occurring and also showed us items of concern that we were not aware of. He gaves us several options to consider and we made the decision to have a comfort specialist come to our home to discuss purchasing a new system and obtain heating and air quotes. We have dealt with Schneller & Knochelmann for many years and have always been very pleased with the service provided and the many ServiceTechnicians that have come to our home. We would definitely recommend this Company.

Libby Power

We love our yearly service. Keeps our HVAC running properly and in good shape. Service professional was on time, courteous, clean, and efficient. He also was so sweet with our dogs which we love :)

Paul V

Very knowledgeable and willing to explain things. The warranties offered on service adds confidence in my choice. They installed a new AC/Furnace last summer and have come a couple times now for regular maintenance.

Marietta Labbato

It was really nice having Dan, be the same service person who evaluated the work, complete the work (replaced a large piece of cast iron stack in our 100+ year old home), and come back to help with our utility sink drain afterwards. They made sure everything was right and exactly what we needed. Thank you!

Rachel Lamb

This company always makes me feel like I'm part of the family. When my heat isn't working they actually care that my family is cold. They come after hours, promptly and prepared to stay as long as they need to get things done. When something goes wrong or a mistake is made, they make up for it immediately and with extreme discounts. It's a family owned business and it shows. Would highly recommend for all HVAC and plumbing needs!!

Ray Fisher

Ian represented schneller and knockelmann excellently when he inspected our air conditioning and heating units. He was attentive to social distancing and wore shoe covers when entering the house. His personal attention to details and customer interaction was pleasant. It is such a pleasure to deal with a service person that shows concern for the customer. I highly recommend this company for your air conditioning and furnace needs. Ken Fisher

Quentin Pettigrew

They did what I asked them to do, they did it swiftly, efficiently, were friendly throughout, and actually took less time than they had originally estimated. You would be well served to use these professionals for your next tricky plumbing repair job. I couldn't be more pleased.

rob mueller

Ian is incredible. What a nice, friendly, knowledgeable employee. Great conversations about life of furnace. Gave me all the straight up information I need to make decisions regarding replacement of a 15 year old furnace! Great individual!

Brian Yarbrough

My heat broke on a cold (30 degree night). Schneller & Knochelmann was able to send someone out within 2 hrs to fix it. Jeff was the technician and he was fantastic. He was friendly, polite, and knowledgeable. Fantastic customer service!

Michelle Howard

Thank you for helping me stop on top of my routine maintenance and check-ups. Jeremy was very pleasant. However, he did have to call for a back-up technician since he was not familiar with the specialty nature of my system. I simply ask that you updates my records to ensure that whatever technician is dispatched to my home in the future has an understanding of my system. Poor Jeremy was frustrated and embarrassed that he didn’t know what to do when he arrived.

STELLA MAZING

Joe prepared an estimate for a full HVAC replacement at my house. He is very knowledgeable & presented my options without pressure to spend more money than I need to. Great field representative for customer face time.

Elizabeth Allen

Caleb saved the day when our AC died on a Sunday. He quickly figured out the problem and when he wasn't able to get the needed part because of it being Sunday he still got it half working so we could get through the night. He was back early the next day with the part and now our AC is working great. In fact I don't think it ever worked this well. Definitely remembering this company next time something breaks in my home!

Vern Smith

Installation services were performed in a professional and timely way. When the job was completed all materials were clean and the old system was removed. I was provided with personal instruction on the operation of the new heating system from top to bottom. A superb job by all.

Cherilu DuVal

Today,, 1/5/2021, Cody came out to repair a leaking toilet. He replaced the wax seal to fix it. Cody was polite, professional, and it looks like he did a great job, including cleanup afterward. I had an under the bathroom sink leak. There was corrosion, so Dillon installed a faucet assembly I had purchased. He was professional and polite. It looks like he did a

Greg Durrett

We had a new system installed about 2 years ago. After a recent check a tech told us there was a wrong part on the air handler. We have had 2-3 tune-ups with no one pointing this out, Today, after three visits, the problem was resolved. Last winter we couldn't get the temperature warm enough and were charged $79 even though we have a maintenance contract. I was told my Nest app was at fault and not covered under the contract. I am overall happy with this company and I hope the issues are behind us.

Ted Clarke

John arrived on time for the scheduled appointment. He was very professional had a thorough knowledge of the types of equipment needed to complete our project as well as the building codes that applied to the installation. He listened to what we wanted, analyzed the space to determine exactly what equipment would be necessary to meet our needs keeping our budget in mind.

Cara Stewart

We have used the Knochelman family business for lots of services, but Mr. Dan Nicely came as a plumber and he should be entering plumbing competitions for efficiency. The work he did beautifully in our >130 year old stone basement was much appreciated. I felt confident in his abilities from the first moment and he came through. Also Schneller & Knochelman called me and kept me more up to date than I even wanted, but I far prefer being kept in the loop than wondering if someone is coming and when. They effectively utilize real human phone calls and automated texts together. Everyone who calls you actually knows what’s up and knows their colleagues; much appreciated that it is not a random call center somewhere unrelated to the business.

Tony Perkins

we are currently going through a remodel removing some walls , we had Joe with Schneller come over and look at and explain how and what needs to be done to ensure proper heating and venting on the return lines. Joe was prompt and on time he was professional put my mind at ease by explaining the reroute of the duct work. Thanks

Julie Shermann

They were very professional, courteous and knowledgeable. They installed a new HVAC system with a Nest thermostat and I couldn't be happier! Would definitely recommend their services to anyone!

kevin dewey

the techs came out on time per conversations I was given updates by text as to arrival info which was nice. techs were very polite and professional. very knowledgeable on installation. I am very pleased with their work.

Laura Sanders

I called to get my hot water heater replaced. Fan was early for the appointment. He was quick with the work and did a fantastic job!! I will definitely use them again!!

Kurt Brown

Very professional installation of a new air conditioning unit. Showed up on time, were very professional and courteous, and the installation looks great. Ditto for the furnace they installed 5 years ago (which is why I called them back for the air conditioner)

Michael Hamersly

The technician Sadie Smith clearly explained what work she did. She was also on time for the air conditioning maintenance appointment. I have also used Schneller & Knochelman for other heating, AC, and plumbing needs and I'm highly satisfied.

McCain Lucas

I was very impressed by Jeremy Price, the man who did the annual inspection of my air-conditioning unit. He is quite knowledgeable about HVAC and provided me with useful information. Jeremy went out of his way to get me a discount on a new piece of equipment for my unit. I hope have him again on my next service call. Daniel. B. Covington.

Lynda McGee

Pete came out to provide an estimate on replacing my Boiler system. He was very professional and informative as to the process and cost associated with replacement. I am only gathering estimates at this time so that’s the reason for not using their service.

Tony Lush

S&K are extremely professional with very knowledgeable techs. Their prices are more than fair given the quality of their work. For this latest visit Sadie did an A/C tune-up. She arrived on time and performed the tune-up, giving us a step by step walk through of everything she did and the status of our system. Highly recommend Sadie and cannot day enough good things about Schneller & Knochekmann!

Melissa Kinney

Brad & his co-worker were very nice, professional & kept me informed of what they were doing & what was going on with my plumbing. I have used this company for several years & have always been very satisfied with their products and services.

Dan Rothwell

I appreciated how quickly I had someone at the house to fix my furnace. Jeremy was professional. He answered all questions to my satisfaction. He figured out what my furnace needed, got the part and replaced it. He even checked the roof vent for obstruction. Thank you for a job well done.

Janet Callahan

Nick and other technician were here at My house today , for Complete REPLACEMENT furnace and heat pump. I couldn’t be more pleased with them . They texted this morning on way at 8:00 am . They explained things to me . They also asked me several times if I had any questions . They were both extremely nice. I feel very fortunate I had Schnellers &Knochelmann for my Heating and Air Company, I feel so relieved after Nick and other technician installed my new Furnace today! My whole family knows how efficient and thorough Schnellers&Knochelmann s are! And I forwarded to them your web site w all helpful information on it. Janet Callahan

Roy Skaggs

Logan did a wonderful job!. He was on time, he knew what he was doing and gave me several suggestions about my heating system. Very professional and would highly recommend Logan Hager. A pleasure to do business with him! Great asset to Schneller and Knochelmann! Thank you. Roy Skaggs

don stewart

Pete came out this afternoon to give a quote on a new heat pump, furnace and water heater. He was on time, he explained all the options available. Explained multiple items in a clear professional manner. Felt like I had known Pete for years. When we are ready Pete will definitely be in the running. I’m really glad I’ve reached out to Schneller & Knochelman. Thanks again for the kindness and professionalism. Don

Angie Theil

We’ve had to replace 2 AC units and 1 Furnace within the last year and we wouldn’t call anyone else. They are honest, fair and always answer our plethora of questions. We are DIYers but always fall back on these guys when we get over our heads. :)

Tim Davis

We have been doing business with Schneller & Knochelmann for several years. Being on a maintenance program , we see their techs 2 times a year. They have a knack of finding the most professional , personable , quality people you could to hope to deal with. Thank you for the great service!

Mia Sylve

Cody did an amazing job. I would definitely request him for future jobs. He was knowledgeable, able to assess the problem and fixed it quickly. He was also personable and friendly.

Josh Marotti

Came in to look at our water heater. Provided all possible options and ended up coming to a decision that was well within my budget and gave me long term options to consider in the future. Polite, personable, knowledgeable... Just all around great!

Tasha Bahena

I definitely recommend this company. They came and put in my central air unit and they were very professional. They made sure the job a was done right and even made sure they didn’t make a mess. My house is finally cool again and I absolutely love it! Thanks guys for doing such a great job!!!!

Brandon Gruenberger

Pete was great. Very knowledgeable and willing to help. Will be getting my full AC/Furnace system replaced and it comes with a 10 year guarantee and three years of servicing. Highly recommend Schneller & Knochelmann if you’re in the market for a new AC.

Wanda England

The service tech that came to our home was awesome ! He came with mask , gloves & booties & went over everything with a fine tooth comb . He told us what we needed & was able to give us full details of the problem . He also gave us 2 choices on how we could take care of the problem . We highly recommend this company to anyone that needs an honest & informative answer to their heating or a/c problem . answer to their heating or air conditioning problems .

Agostino Fede

Adam came in following a maintenance tune-up. His diagnostics, adjustments and explanations were logical and easy too understand. The company is always available, professional and a pleasure to work with - highly recommended

Denise Hardison

Matthias was an excellent service man. He informed me when he would arrive. He explained what he would be doing. He wore a mask and shoe covers while he was here. He explained what he did and how the furnace was functioning currently. I am very pleased with Matthias and Schneller and Knochelmann P, H & AC.

Howard Alban

John came over to give a quote on a new furnace and ac. He was very knowledgeable and gave good advise. He was also a joy to chat with and a great guy. I highly recommend that you get a quote from them.

Joni Hizer

Rick Hubbard was here for AC maintenance. He was prompt, professional, and courteous! He was very thorough and did a great job of explaining everything he was doing. He was very conscientious and seemed to take a lot of pride in his work!! Thanks for your great service, RICK!

Lora Weckenbrock

Kevin was exceptional 👏 . He went above and beyond to explain everything he was doing, and made sure I understood what he was talking about. He was honest with me and that's why I will be long loyal customer. His company must be doing something right because it shows through their employees …

Craig R

Thought I had some major problems. Rick came out the day after I called and checked the whole system over and found a simple fix. Great job getting out quick when it’s supposed to be 2 degrees tonight! Excellent customer service.

Richard Simpson

Tim Diss and his crew did an excellent job of installing a new HVAC system in my house. I like the way that they protected my rugs and carpet by using runners on my steps to keep the house clean. They were very thorough to insure there were no strange or unplanned noises coming from this new unit. Thank you Tim and crew.

Kyle Martin

Although my problem couldn’t be fixed with just one visit, Rico did an excellent job of explaining everything to me. He took the time to go over what was going on with my AC unit and went over all available options. I think I have found my new favorite HVAC company.

Edwin Sinclar

Mark and his partner were amazing. Very polite and respectful. I couldn’t even tell they were there. No mess left behind ANYWHERE! Plus, they like dogs! Great job. Would recommend to anyone!

Rose Voegtle

Rico arrived during the designated time and checked out our AC that was installed in November. We hadn't turned it on yet as we haven't needed to but he said the everything looks great. He turned it on and it immediately kicked on, so all is good to go. Rico is a very personable, polite young man.

Chris Dombrowski

Schneller was able to fit me in the same day when I called about an air conditioner that had stopped working on a hot day. They were falling behind on appointments but called to give me a heads up, so that was fine. They found and fixed an electrical issue with the AC under warranty and were done in less than 30 mins, hard to complain about that.

Marcie Jennings

Dan was great. Very thorough and knowledgeable. I had a gas leak to my water heater. He detected the source and fixed it in a timely manner. I definitely recommend Schneller & Knochelmann.

Teri Egolf

Eric was very thorough with his cleaning of our air conditioner, and with checking to be sure everything was working correctly. He was professional, pleasant, and did a great job at social distancing to protect himself and us in these strange times. Thanks, Eric, for doing a good job!

Steve Hays

Zach was very professional. He asked questions no other company asked. (I talked with several other companies). He went as far as checking my cold air returns and found one that was not working correctly. He climbed into my attic and found that the pipe had been stepped on and crushed. No other company checked the returns. Zach was concerned that when his system was put in, it worked perfect.

Todd

Kevin was terrific. He listened to my concerns then took ample amount of time to assess the issue and provide details regarding his findings associated with the issue. I felt very comfortable and informed after the appointment. Thanks!

Brooke B

AC was leaking water and it’s an issue I had last year that I had another company “fix”. Adam did a great job of not only really fixing the problem but explaining what caused it. He also did a full check on my AC unit inside and outside and made suggestions for maintenance that will save me money in the long run! Will definitely be using them again.

Ryan Meyer

Pete initially came out to look at my house on Friday. He walked through every area to see if there were insulation hot spots that should be addressed. He also explained the upgrades I'll receive with the new system. My old HVAC system was still running, but at 20-30 years old, who knows how much longer I had. He was respectful, helpful and extremely informative regarding next steps. On Monday, Josh and Tim came out to my house around 8:15-8:30 AM and were finished by 4:30 PM. They were quick on removing the equipment and installing the new HVAC system. They dug out an area and placed a nice block for the new A/C system to sit on. My past one sat in a garden bed and was a pain to clean. I know I won't have to deal with this on the new setup. The new furnace is a smaller footprint than the 20 year old system they removed. I've already noticed how much quieter it is, as well as how quickly it supplies hot air to the house. I don't have much square footage but there's a noticeable difference in efficiency. They even updated the thermostat with a NEST system and as much of a techie as I am, I love being able to change the temperature from anywhere in the house. I'm looking forward to remotely changing the house temperature once this stay-at-home order is over. The thermostat also provides a history of your energy usage, which over time, will help with the bills. Tim and Josh both went over the new equipment and Josh walked me through the NEST thermostat. All in all, I couldn't have asked for better service and I know my parents will be reaching out soon to discuss their plumbing. I would absolutely recommend this company and plan to use them for any future needs. Thank you Pete, Josh, Tim and the whole crew at Schneller & Knockelmann!

Phillip Woolfolk

The technician, Sean, was prompt, professional, informative and intelligent. I actually enjoyed speaking with him. He never once said "um, and uh" or "you know"; he's a very articulate young man. He answered any and all of my questions. THANK YOU for employing and retaining such a quality individual!

Garrett Blank

We had a system tune-up with Ian. He did a fantastic job, as he observed all Covid-19 prevention techniques and was very pleasant when speaking to us about the scope of work and when accepting payment. We will definitely be back.

Tim Hennies

I needed to have my bathroom faucet replaced and Schneller was able to get someone out the the next business day after I called. The plumber, Dan, was thorough, professional, and and did a great job.

Mike Senich

Rick is always requested by us because of his professionalism. He explains exactly what he has done so it is easy to follow and understand. Rick makes us feel comfortable when he enters our home, we know he is here to keep our heating and air conditioning units working properly and efficiently.

Don Marek

Our technician came out and did an awesome job explaining what was wrong with our system and helped get someone out for a quote immediately. With a newborn, we won't have to go too long without AC! Once John came out to give us the quote he worked hard to discuss all options. Definitely will be our go to HVAC team!

Morgan B.

Cody from S&K Plumbing came by my home to replace a garbage disposal. He was very professional, quick, and friendly. I'd highly recommend this business and Cody specifically!

Bob Smaracko

Kevin, the Schneller technician, was very friendly, professional and thoroughly answered all of my questions. He did a fantastic job and was very patient with all of my questions. Hats off for a job very well done! I would suggest you should give Kevin a raise!!!

Gregory Price

Eric and Dillon were very professional and explained how the water heater would be changed out for a new one. Also Eric took the time to inservice us on how to set water temperature.Also explained how all accessories were going to be new product . All is well and my wife will be happy in 30 minutes with warm water. Thanks for cleaning up and locking the door and returning the keys. Please have Eric call me for another project!

Shelanda Frazier

Dan was in and out within 30 minutes. Great work! The only reason I gave 4 out of 5 stars is because he was not wearing a mask when he arrived. Lucky for him, I keep a pack of masks at the door.

gayla sherman

I have been a customer of Schneller & Knochelmann for a very long time!! I have always been very happy with the service, friendliness, and professionalism of the technicians who have come to my home!! I was certainly no different with Kyle Harris!! He is an asset to the company!! I am looking forward to having him here again on Friday!!! Gayla sherman

Rob McAtee

Joe was great. Our A/C and furnace is 23 years old so we were already looking to purchase new. He was so knowledgeable. Found and showed me problems with my old system. Things where we weren’t getting full efficiency. He answered all the questions my wife and I had. Offered an optional remote sensor for the thermostat. (Our stat is by our back door and is affected by the outside temp if the door is open for extended periods.) During the Covid pandemic he was wearing his mask and the extra step he took when he gave us our contact was unexpected. He sprayed it with sanitizer and then gave us the sanitizer. I appreciated everything Joe did. Thanks again.

Mike Berwanger

Mark and Chad did an outstanding job installing new hvac system and hot water heater. installation,communication,clean up, and follow up exceeded my expectations!!! it is so refreshing that companies like Schneller/ Knochelmann exist today. i appreciate you!

Robert Banker

Just got an estimate on a new system. Just got my HVAC system installed. Nathan and his crew did a fantastic job 👏. I appreciate the great service I received fromEd and Nathan and his team. …

C. Stafford

Chris and his coworker did a great job explaining my unit to me and letting me know what I could expect in the coming years. I feel very satisfied with their service and their advice.

Laura Andrade

All 3 service technicians did a wonderful job. We are so pleased with them and the work completed! Will definitely refer them out and continue using them in the future!!

Gloria Gillespie

My tech was Matthais Doffing. He was very professional, courteous, and knowledgeable. He took care to cover his shoes before entering my home, which I appreciate. I would definitely recommend this company!

Damian Wallace

Had another great experience with Schneller & Knochelmann Plumbing. My serviceman. Ben, did a great job explaining everything he did during my 6 month AC checkup and gave me some good advice on furnace filters.

Sally East

Ryan Walls came out to perform routine maintenance on our system. I am very pleased with everything about this visit and with Ryan. He was very courteous and friendly without being creepy, and I was very pleased with the suggestions he made regarding ways to conserve more energy. From the phone call to schedule this appointment, to Ryan and the other technicians I have met, I have come to the conclusion that Schneller Plumbing, Heating &Air Conditioning is a company that cares about my comfort and goes out of their way to make sure I am taken care of.

Ed Janzen

She did a great job. Always friendly and respectful. Very knowledgeable and answers all our questions. We have never had a problem with anyone from your company, they are all first rate people and you should be proud of them...

Wilma Davenport

Super happy with Schneller and Knochelmann Plumbing, Heating, and Air. Our tech was Jeremy Rice. Can't say enough good about this company. I use them for my maintenance checks for both my ac and furnace on my new home. Very professional.

Elysia Andrews

Caleb was awesome! Very conscientious and courteous. Followed safety protocol and got the job done professionally and efficiently. Very pleased with his service and fast results, even on a Sunday! Would highly recommend!!! Thanks again!

Billie Trujillo

Kevin was very professional and best of all friendly, broke everything down that I needed to know and didn't try to upsell me or be pushy on selling. Service was quick and very reassured by the service I received on my Furnace. Will use in the future.

Frank DiCesare

Plumbing issue resolved at a good price. Only issue was tech was sent to our house with slightly wrong replacement parts. He was back with the correct parts within an hour

Zach Patton

I called Schneller for a clogged shower drain on my second floor. After the plumbers first attempt at unclogging the drain was unsuccessful, they informed me i had what they deemed a "whole house clog" and they would have to go get a larger piece of equipment to use and that the toilet would need to be removed to snake they pipe that way. The plumber informed me it was going to be quite an additional up-charge to do this. After I was done picking my jaw up off the ground, I proceeded to tell them to go ahead and do the service. (This is my first time ever having to call a plumber, and my understanding is that the trades are in high demand so I assumed the sticker shock was most likely on par with the going rate for the service) I was told that the up-charge of this service was mostly due to having to lift and move the toilet, given how heavy it is. I have helped to move and install a toilet before and realize they are heavy but sheesh!! Again, I felt I was at the mercy of the professional with the proper tool. I was told they would be putting tarps and moving blankets down to keep everything clean and protected. Fast forward an hour, the plumbers come down and tell me they are all finished, the pipes were cleared, and they would be on their way. This is where I make another mistake and don't go inspect my bathroom after they were finished. Once they are gone, I go upstairs figuring there would be some cleanup on my end and some sanitizing of my shower, floor, etc. I find my white tile bathroom floor scuffed and a chip out of one of the tiles directly in front of the toilet. I immediately call the office to inform them of the damage. They sent out a contractor to inspect the floor and see what could be done about it. Long story short, the restoration company was able to get my floor pretty close back to normal with the exception of the penny sized chip in the tile. Given current circumstances, I am not in a position to go through with an entire floor replacement as I was told that would be the only way to get it back to 100% however, Clay Hagger reimbursed me a good chunk of my service charge and was very accommodating. In my eyes, they made good on their error and I will continue to use them for services as needed.

Sharon H.

We have been happy customers for 25 years ! They are dependable,honest and give you fair value. Always treat us like family ….Cool in the summer and warm in the winter . Thank you Schneller-Knochelmann you’re the BEST !!

Jennifer Shepard

AC and furnace replacement and maintenance for both have been nothing short of the best. Professional, courteous, on time and have always treated me with respect. 10 out of 10 would recommend to anyone!

Peter Huang

Adam came to rescue us on July 4th because the heat pump was only blowing hot air. It turned out to be a complicated electrical problem and Adam was not able to solve it after two hours of hard work and sweating. However, I was moved by his professional attitude. The problem was solved the next day by another technician, Cody, who tried everything he could to finish the job. This company really cares about their customers. I feel lucky that I chose the right company.

Allison Massman

Bobby did an amazing job! Very professional and quick. Will be using this company for all my HVAC needs from now on :)

Sri M

August 2020 Adam is very knowledgeable, friendly and knows what he is doing. I do not hesitate to work with him anytime. May 2021 I had an issue with the A/C this year and Scheller and Knochelman sent Jeremy the same day. This is the second professional from Scheller and Knochelman that I worked with and I'm extremely happy with the service. Jeremy did an awesome job detecting the leak, suggesting the right solution and took care of it.

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