Reviews of Fayette Heating & Air - Lexington KY. (HVAC Contractor) in Louisville (Kentucky).

Fayette Heating & Air - Lexington KY

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HVAC contractor

HVAC contractor

817 Nandino Blvd, Lexington, KY 40511, United States

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Information of Fayette Heating & Air - Lexington KY, HVAC contractor in Louisville (Kentucky)

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Reviews of Fayette Heating & Air - Lexington KY

Chris Howell

I was very impressed with the speed of service and getting someone to the house. The repair was completed quick and solved the issues. I cannot give 5 stars because I still have not gotten the copy of the receipt that I have now asked 3 different people for. I want to be able to track for future as I think this part was recently replaced but they could not find documentation. I am also in question about the “member” discount and if I was charged properly. To follow up. I did get my receipt and was charged properly. I am updating the rating to reflect that it was taken care of.

Jad Morris

Called today and the company sent Jordan out to take care of us. I was shocked they were able to make it the same day. Jordan couldn’t have been more nice. Very professional. He took the time to explain and show both my wife and myself what issues we were dealing with. Fayette heating and cooling couldn’t have hired a better person. Fast and excellent service.

Mara Tugel

Our technician, John Speed, was professional, thorough, and easy to communicate with as we worked through an airflow issue in our home. Five star service!

Tamika Sales

I had problems with my kitchen outlets and the technician came right, diagnosed and fixed the problem. He also gave me some great tips on other things!

Kathleen Sweat

John was so polite and very patient while waiting for me to handle my grandson accident while he was here. He finished explaining everything to me. I was very happy with this man's personality and the service he performed. I apologize for it being wet under my house in the craw space. Poor man was soaked when he came out.. he took the time to close everything back up even the pool gate. And reapplied the chain on the gate for the safety of my grandbabies getting into the pool area. I really appreciated that and his kindness. Ty again John.

Arthur P

Very pleased with H2O maestro, they were able to come to our house within couple of hours of calling. Logan was very helpful and, able to show clearly what needs to be done. He came in with feet covers to keep the house floor clean. We had issues with shower head, kitchen sink drain clogged, and he was able to fix all promptly. Highly recommend.

Cindy Cannon

Kennedy Pearl was very professional and courteous. He tried to light old water heater several times. Kennedy explained that it would most likely be more expensive to fix the water heater than to replace it. Most likely could not find the parts to repair. He then placed the order for new water heater and came back in a timely manner and installed it in the time estimated. Left the work area clean and made sure the unit was on, heating and ready for use. I would certainly recommend Maestro H2O and especially Kennedy Pearl.

Rebecca Chambliss

Dakota was great. I really appreciated that he explained everything and answered all my questions so I understand the issue and the options to fix/repair. I deal with a lot of contractors in my business and this was a positive experience. Would recommend.

Adam Endorf

Nick Vitalis came out to do a check on an AC unit and was there on time friendly and professional. I let him know that we were having an issue with a clogged drain on our downstairs unit that the plumber from H2O Masetro could not fix and told us we had a collapsed pipe. Nick took a look at it and in a matter of 10 minutes had the problem fixed and back up and running. Nick went above and beyond in his level of service and professionalism, I cannot state how impressed and thankful that my family and I are that Nick came and got the job done.

Reginald Richwine

Lee Melton is quite the technician. Very knowledeable and helpful. Fixed my AC compressor and fixed some other issues with my AC system. I would definitely welcome him back to work on my heating and cooling systems.

Betsy Neale

Austin's service was very good. He answered my questions and explained things thoroughly. My only complaint - and it is NOT with Austin - is that the UV bulb in my air filter had to be replaced (at considerable cost) for the second time in 30 months! I hope that won't be typical!

Judy LaDeur

I love this company. I’m part of their comfy club. I use them for AC and heating issues as well as plumbing. They are great and I love their technicians, especially Brian B.

Jennifer Rase

I was really pleased with the quick response and service. They diagnosed the issue and fixed it. Technician was easy to work with and explained what he needed to do to fix the problem. He checked with office personnel to see if the work could be covered under our warranty. Overall Great customer service.

Heather Farner

We had some plumbing issues with a toilet & some baths. Dawson Cooper was very kind (even my dog thought so). Lol. He was very professional & told me what he was doing & went above his duties to try & rectify the situation. I would definitely recommend him & the guy that was with him (I can't remember his name). They did an awesome job.

Andrea Reed

Have not used this business yet! John H. came to give us an estimate for new central air. Very professional, knowledgeable, and nice and gave all the info we need to help us make our decision. I'm very satisfied.

William Conley

Technician arrived as scheduled and troubleshot error code on geothermal system. Answered my questions completely. I felt a received very high value for reasonable price

Sheryl D McIntyre

FHAC sent a REAL professional to my home! I was greatly satisfied with Adam Austin's knowledge, attention to detail and thoroughness. His completed written report was on point with his detailed explanation when he showed up for our timely appointment. Great hire FHAC!!!👏👏👏

Ava Crow

Fayette Heating & Air and Jason did a wonderful job staying in touch re our appointment. Jason showed up on time; he's friendly, informative, skilled and quick. We needed repairs, including parts, which he could immediately do. We'd highly recommend him and Fayette Heating & Air.

Natalie Houghton

Making appointments is quick and easy. Josh was friendly and professional both on the phone and during the visit. He explained everything as he went along. Great up front transparency about what to expect during the visit, repair, and associated costs. H2O Maestro has never let us down. We will continue to use their services anytime we have plumbing or HVAC needs. They have been the only plumbing or HVAC company we have used recently that came out during the day and time initially scheduled.

Eddie Hall

I think James is a good representative for his employer. He was very professional and explained to me everything he was doing. He was very knowledgeable about his work, and he took the time to clean up after himself.

york stunson

From start to finish it was a great experience. Very fast on everything from installing a new hvac system to the duct cleaning. We are very happy with the experience.

Tim Whitton

Made appointment for between 8 & 10pm arrived at 8:15. Adam Adam listened to program and said what he thought is was and checked that. That was the problem up and running in 15 minutes. We got the Comfy Club Membership to save 20% and our units are know out of warranty 10+ years. Adams was professional made part and knowledge. My only real problem was the part markup

Kevin Green

Adam called to let me know he was on the way and what time to expect him. He kept me informed of pricing during the entire repair process. He stayed and got everything fixed and didn't leave until I was satisfied.

bigcatguy

Electrical outlets dead in garage. He was extremely thorough and checked everything. Turns out water had accessed outside receptacle and shorted everything out. He replaced it and sealed everything with silicone. Also replaced inside GFI. Problem solved! I’m very pleased.

David Shaner

Jeff Daniel's fixed the problem immediately. He arrived on site early. The reason I only gave 4 stars is because the tech Fayette Heating and Air sent out 5 days prior didn't even troubleshoot the problem. He looked inside the furnace room and said it's a plumber issue and said to call Home Shield back and request a plumber. It ended up being an AC issue. Jeff Daniels did an excellent job!

Stampitis D.P.

He came to replace old valves on my furnace and the outlet in the kitchen as well and he was done in about 2hrs. He did an excellent job!!

Donna Koopman

I want to thank Ryan Beckham, Justin Byrd and crew Aaron, Travis, and Jonah for getting my new Geothermal installed to give back my air conditioning for the hottest summer we have had in awhile. They were professional, courteous, and job well done.

Zola Sanders

Logan Poole is a great technician Very knowledgeable as well very kind, I will always call on him to service our home, I give him the praise today 😀 …

Ryan Harrington

Fayette Heating and Air has been great this week. I called on Thursday, and same day they came out, diagnosed the problem, and came on Tuesday to fix it (would have been Monday, if it hadn’t been a holiday). Their responsiveness and ability to address a problem quickly is the main reason I enjoy their service.

Mike Sloan

Austin and his partner was professional, personable and did quality work. Grab job getting what I needed fast and the installation was fast and clean.

Marc Schlackman

Kory was very professional, knowledgeable, courteous and efficient. He was most helpful explaining a couple of upgrades he thought we could use.

Charles Elmore

AJ is always on time and does a thorough job repairing my unit. He is courteous and friendly and gives us all options available for the repair.

Albert Milano

This visit began as a routine service. Two minor problems were found and corrected. Mercedes Smith worked quickly and was very informative during the work. This was a terrific experience.

Alexandra Thompson

After several experiences with this company, I cannot sing their praises loud enough. Every step of the process has been seamless, the techs have been punctual, professional, and clean, and the financing process was a breeze with access to help when needed. Absolutely would recommend!

Melissa Morton

Very friendly and one of the most greatest man I could have ever met done a great job very quick got the job done fast very professional if I ever have to use this service again I hope they send Mr. Jeff I hope all the employees are as great as Mr. Jeff

Blondie Cana

Our standard 6 month HVAC check was completed by Dakota a week ago and he came back today to replace cartridges for our air filtering system today. He has done several of our previous 6 month checks. So often we don't remember how professionals care for us, our home, our kids, our businesses. We start each day expecting them to be there for us. We are so thankful that Dakota takes excellent care of our two geothermal systems. His knowledge, professionalism, respect for our home with always a kind and gentle demeanor is that HVAC geothermal technician who is there for us. He gives us plenty of lead time and is always on schedule if not early. Today's service was after I did some research on a 2 year life part for our air filtering system finding out lower price does not mean correct quality. I spoke to Fayette Service Manager, Joe Bradley who worked out quickly and VERY fairly the replacement of the part we needed on both systems. Dakota came today, EARLY, calling beforehand to assure it was ok. He's a pleasure to have in our home and we know he's taking the best care of our home's systems. We have been a customer of Fayette Heating and Air for over 32 years. This company has always strived to provivide quality and innovative service. They right any wrongs quickly and every year there is always improvement. Dakota and management will take care of your geothermal HVAC systems and you will have a completely positive experience.

Mary Ann Kincer

Have used this company for both HVAC and plumbing. Give or take with who you get, some techs are great others are new but Brendan with HVAC and Joshua with plumbing are worth every penny! We are in the comfy club because of people like them!!!!

Diane Keene

Had HVAC system installed. Them technicians were polite, efficient and expediant. Absoluteoy no issues about which to complain!

Evelyn Maison

Just Filter change and maintenance of my AC/Heat System.Also replaced my Thermostat Free.Thank you.Happy new Year.

Sharon W Smith

Technician responded quickly. Was efficient and quick to explain what was wrong and what was needed to repair the issue. He broke down the cost of the repair and the process to complete it.

Harrison Hollman

Jason was on time and very thorough with his work. He also took the time to break down the problem and explain it to me. Excellent service.

John Chamness

Logan, our technician was clean, friendly, thorough and professional. He had us back up and running in no time.

Greg Taylor

Very impressed with the advance notice of arrival time, punctuality. The technician's knowledge base was impressive and was very clear when asked questions. Very easy to work with and above all, very professional!

Phil and Carolyn McKenzie

We are Comfy Care members and appreciate their recommendations for preventive maintenance. Jacob was knowledgeable and efficient.

Jennifer Hamilton

Jacob Williams was very Professional & very nice. He answered every question that i asked him. I'm so glad that i called Fayette Heating & Air😊 Now im a member. Thanks. …

Stephen Kreutzer

FH&A is very professional and very detailed on what needs to be performed to get the system back and running. We will certainly use them again!

Joshua Kleiman

The drain on our HVAC stopped draining. Jordan immediately diagnosed the problem and had it fixed in no time!

Tanea Reed

Technician was prompt and very knowledgeable. Good communication and explained the issues and recommendations for my system. Excellent service all around!

Rita

I could not afford the simplest of bathtub replacement at this time. I had not idea how much that would cost. I'm very sad. Greg is amazingly professional and helpful with knowledge and advice. Thanks Greg.

Monica Wertzler

Charlie, a registered and certified electrician, came out on 8/4/22 to inspect the entire electric service system in our home. He observed outlets and the lights and switches. He took a close look at our electric panel box. We value and trust Charlie. His teammate Rick services our HBAC system. These professional men are invaluable. We highly respect them. Because of them, we continue to rely on Fayette Heating for our HVAC, electric, and plumbing needs. There is no one else that we trust. Thank you for giving Jon and I an opportunity to express our appreciation and endorsement.

LISA GILMARTIN

Very impressed with Josh and Omar! Punctual, courteous and very efficient and professional... Got the job done and we are now cooling down quite nicely. Thank you so much!!!

james mulloy

Very professional and polite. Explained in detail what they were going to do for us. They were extremely knowledgeable and willing to answer any questions. They arrived exactly when they said they would be here. Highly recommend.

M B

Austin was excellent! Professional, timely and competent. I am cheapo so to me it felt expensive, but the service was great.

Michelle Yeasayer

Replaced switch . plans for replacement of lighting fixtures and work on Breaker box. Jason is very personable knowledgeable about electrical issues.

Nicholas Romeo

Great same day service. Noticed my condenser not running at 7:09 am. Had service tech out by 1:30 and fixed by 2:30. On the hottest day of the year.

Rose Daniels

I was very impressed with the service I received from this company. Justin Egan did a great job addressing the many plumbing issues with which I needed help, and completed each one effectively and professionally. I work out of my home. so I especially appreciated the way he went about his work quietly, without trying to engage me in conversation. He was friendly and told me everything I needed to know, but was not overly talkative. Most of all, he did excellent work. I highly recommend.

Diane Mier

Chris is an amazing technician. He is professional and thoroughly explained everything so I could understand the issues and resolutions.

Karla Lutz Bowling (KLB Business)

Our AC went out on one of the hottest weekends of the summer. Called Fayette H&A and they came out within an hour. Our technician, Zach, was extremely professional, knowledgeable, and courteous. He got our HVAC up & running quickly. I would definitely recommend their services and will use them in the future.

Paulynn Covington

From the moment Rick called to let me know he was on his way, he was very courteous, professional, and knowledgeable. I appreciate the time he took to educate me about the a/c and what the cause of the problem was.

Joy Wolfe

Had unfortunate communication difficulties with customer service manager after being overcharged $696 for refrigerant. It was remedied however 2 months later by a friendly service representative Adam.

Jeff Whitney

Mercedes has been my technician on several occasions and has always done a professional job and is very knowledgable and helpful.

Clyde Dean

Tony was amazing. He’s smart, knowledgeable and gave me the information that I needed. He does great work.

Kacie Mora

The ease of setting up the appointment. The optional five dollar a month to become a member of the club. The picture of the person arriving to my home. The text messages and phone call 30 minutes prior. Jeff the technician was absolutely positively amazing. I expected this to be in and out in a few minutes rush job ...admittedly I was very skeptical. Jeff took his time even though it was cold and nasty and it was in a crawlspace. He also looked at my air conditioner which was an added bonus. He’s very kind hearted and explained my remedial questions with ease. He wore booties in my home which was very appreciated. He explained my options which are way out of my price range but he did try and sell product which is good for the company. I can’t say enough nice things about Jeff and I’m sure he would appreciate it if you told him so. He deserves a pat on the back and maybe a little more 😉

Victoria Cox

Too much money for a system a couple of months over a year. I need an invoice for services. Not sure what he did but it only took him under 20 minutes.

Amanda Lovelace

The tech identified the problem within minutes and was very professional. He then made some calculations and we discussed the cost of repair vs replacement and upgrade. Ultimately we chose upgrade which turned out to be an excellent decision. The new system was much more efficient and really a perfect option. We didn't realiz le how inefficient our ten year old system really was! The installation crew was as professional as the original technician. They made everything easy to understand and even swept the basement floor after the installation! We've signed up for the comfy club because I want these guys in charge of both our heating units from here on out! Highly recommend this company.

Tabatha Gannon

Technician was very professional, on time and got our system up and running efficiently!! I would 100% recommend this company and technician.

Martina Vasil

Quick service and had my house cooling down again in no time! I appreciate the work they do outside particularly when it's hot, like it's been lately.

Erica Butler

Everyone was courteous and professional. After the estimate they followed up persistently making me believe that they really wanted my business. They worked with me on the financing for this project. The technicians were professional and courteous , prompt and cleanly. Once the work was done they explained everything and made sure that I understood how my new system worked. It was a very pleasant experience from start to finish. They earned my trust and loyalty. I’m extremely grateful!

Melissa Anderson

Easy appointment scheduling and rapid response, with a technician arriving within 3 hours of the call. The technician was extremely friendly, courteous and knowledgeable. My HVAC system issue was identified and repaired within 45 minutes at a very reasonable price.

Samantha Gannon

Austin was SUPER nice ,efficient and very helpful! I'm very satisfied with everyone's service in this company!! 20 stars!!

Scott Rinehart

Jacob was very professional and took care of our ac issue quickly and explained what was needed along the way.

Jeffery Lanham

Knowledgeable technicians, A1 management and customer service representatives. Their pricing is also very fair, especially when compared to industry averages in their market. Their drug free - felony free advertising is also legitimate, yes I ran a background check on a technician just to see if they were really standing behind that promise. I know for a fact they terminated one of their top technicians who had fantastic technical skills and amazing customer service skills, due to an incident that Tech was involved in that resulted in him being charged. They have a zero tolerance for that kind of behavior, and everyone who has serviced my Equiptment there has been on time, clean cut, and obviously drug free because let's be honest....It's not hard to spot Frank the Crank head coming from a mile away. Thanks for your dedication to the community and the safety of your customers Fayette!

Amanda Meyer

When my AC went out they had someone out promptly who gave us the break down on repair vs replacement of our system. Given our systems age we opted to replace and the gentleman was more than willing to answer our questions and was very knowledgeable and courteous. They were able to come out the next day and replaced the whole system in a day efficiently and cleaned up after themselves. Everyone from Fayette Heating & Air was professional and easy to work with. Thank you so much.

Michael Hester

Dakota was our technician. Very professional, arrived on time. Will continue to use them in the future.

Jeff Walther

Long time satisfied customer here. Just had a new furnace and AC system installed, working with Will on the project. He explained our options, and helped select the best system for us. Our installers were first rate, and took obvious pride in their work. Highly recommended.

Alivia LeBlanc

Excellent service. Christopher was both friendly and professional. He took the time to answer all of our questions.

Alex R. Strein

I had a great experience with Fayette Heating & Air. When I called, they came out the same day. In addition to the 30 minute courtesy call, they sent an email with details about the tech, including a photo, which wasn’t a really great touch being a young woman that was home alone. James was great. He was very polite and timely. He also took the time to really explain the issue and the repair options.

Chris W

Matt and Aaron were perfect. They were quick, helpful, polite, and very knowledgeable. They explained to me the process of putting in a new heater and what steps I'd have to take for maintenance. They also answered all of my questions and offered future assistance should I need it. They triple-checked their work and made sure I was satisfied before leaving.

Aaron Jackson

Purchased a house two years ago with a 26 year old outdoor AC unit. Decided to go ahead and replace it this year, so we began contacting companies for quotes. Between the 3 quotes we received, getting advice from my brother in law who works in HVAC in San Antonio, and speaking to a few friends about the prices they've seen/money they've spent, we decided to go with Fayette. Their price was fair and they were quoting an Amana unit, not a Trane, which is much easier to work on and non-OEM parts are cheaper and easier to find. They scheduled the install on a Friday for the following Monday. They showed up at the earlier end of the specified time range and finished up within 2 hours (I'm sure getting in and out of my crawlspace wasn't fun). The guys were friendly, the gentleman who gave me the quote and scheduled the install was very friendly. I have zero issues with the services I received and we are very pleased. Everything was done correctly the first time. We will most likely call and inquire about routine preventative maintenance in the fall. I will keep this review fluid, meaning I will update this review if any services I receive in the future aren't up to par. Optional read: Something I noticed when talking to folks about HVAC quotes: people compare quotes for completely different units and they often don't make sense. For example, someone told me not to call Fayette because they quoted them $8-10,000. Well, that was for a full system replacement- AC and furnace. I just needed the outdoor AC unit replaced and the quote was much lower, as it should've been. Additionally, I had a 2.0 ton unit and wanted a 2.5 ton unit installed to cover more sqft. One company quoted me a 2.0 and Fayette quoted a 2.5 at nearly the same price. A friend of mine was comparing, but by the sqft of his home he needed a 3.0 ton. Different tonnage, different prices. Not even to mention the possible efficiency ratings you can choose from (you're often just quoted the base SEER rating of 14, I went one rating higher). So, in conclusion, make sure you're comparing quotes correctly if you're someone that doesn't really know a lot about HVAC. Thanks for coming to my TED Talk.

Katherine Cain

Justin came and fixed our furnace yesterday. He arrived on time, was knowledgeable, & got our furnace fixed pretty quickly. Justin was clean cut & friendly & even wished me good luck in a meeting I had later that day. Great service! Just wish it wasn't so expensive...

Christina Baker

I was treated in a professional manner by everyone I spoke to at this company. The problem was diagnosed quickly and the repair options clearly explained. Jason was prompt and did exactly what he said he would do. He was very patient with my questions. Overall, a great experience, and I would not hesitate to call them again.

Michel Duval

Great experience using Fayette Heating and Air to perform a seasonal inspection on our heat pump systems. The tech, John Speed, was very friendly and professional in conducting the service. He provided us with lots of useful information about the condition and maintenance of our systems. He even had the courtesy to put on shoe covers before stepping into our home. Small gesture but huge positive impression on us. We will definitely use this company again for future heating and air needs. We even signed up for their comfy club membership based on our experience from this visit. Thanks John for the great customer service you provided us, keep up the great work!

Cameron Peck

The service I received on my AC unit is good. I have no complaints about that. But the high pressure sales tactics were over the top. Clearly the repairman that came out was well trained on how to sell a new system to the customer. We told the repairman that we were not going to buy a new system at this point, but he kept pushing. We let him provide us with the options out of politeness, but I do not appreciate the high pressure sales tactics. And he was pushing a mid-level brand on us and telling us that the well known brands were not as good. There must have been a bonus involved for the repairman. When we do replace the system, we will not be going with Fayette Heating & Air for this exact reason. And it is not just this one repairman, we own rental properties and we get the same thing at those from Fayette Heating & Air.

marty layman

Justin Lacey performed the AC work on my home. He was on time as promised and did an excellent job explaining the issue at hand. He was able to very quickly fix the AC problem and even made suggestions on additional improvements I could make to make my AC perform more efficiently. I was very impressed and would certainly recommend him to anyone to assist with their AC needs. Overall my experience was a 10 out of 10!!

Andy Bond

I really appreciated how hard the technician, Kevin Gray, worked to help me get my AC unit replaced. I highly appreciate his honesty and willingness to find a deal that worked out for me. The install went very smoothly and I had my new AC unit up and running in only two days!

Stephen Clancy

I contacted FH&H2O today with a sump pump issue. The young lady who answered the phone was very helpful. I was given a time late in the day but mid afternoon I was contacted and informed that a technician was able to arrive earlier. John Marc Jourdan arrived shortly thereafter and was able to quickly address the issue He did a great job and as an older couple we felt safe having this professional young man in our home. We are very satisfied

Carl Root

We've been members of the Comfy Club for a few years now and recently had to replace our HVAC system. Chris Sandford provided us with several options and described the pros and cons of each thoroughly. After obtaining other estimates and information from a few other companies for due diligence, he was willing and able to go back to the drawing board with me and update some of the details in order to meet (and beat) the other offers available to me from competitors in the region. The whole process from sale to installation would have been a business day had I not wanted to weigh all my options and make a few more inquiries. The install team came out and replaced our furnace, outside unit, some defective ducts, and thermostat in a morning and afternoon. There was some issue with the outside unit, however, and it was not performing as expected. It was removed and replaced with a brand new unit the very next day. We are very happy with the warranties for the work and the equipment as well as the professionalism and efficiency of everyone from sales to installation and maintenance. While this had the potential to be a painful project (as we weren't expecting or planning this project at this time) the folks at Fayette Heating and Air made it much less so. I'd highly recommend them if you are in the market for HVAC work.

jacqueline Ballard

I had a lot of issues with Fayette Heating and Air originally. I had used their services at a previous house, and when I bought a new house continued on. At first all was well, but slowly the service went down hill. It would take three or sometimes four visits for a technician to be able to repair a problem. As a member of the Comfy Club, we are supposed to have top priority, but due to overwhelming demand that seemed to push members back further in line. When a compressor went out in March, we had it replaced, but then in May the reverse valve, on the same unit, gets stuck. So two technician visits later, we are given quotes for replacing the valve and for replacing the complete unit. My husband and I decided to go ahead and replace the complete unit. There were some other issues involving their quoting system, but in the end the sales team did their best to rectify the situation and all was handled in a satisfactory manner. Technician installing the unit was very professional, and timely.

Douglas Southworth

Justin arrived on time for our scheduled appointment. He was very knowledgeable, professional and wasted no time in diagnosing our HVAC issue. We are very pleased with his work, professionalism and ability to rectify our problem. We highly recommend Justin Lacy and Fayette Heating and Air!

Madge Reynolds

John was our technician today. He replaced a water heater and a sump pump. He was very professional and knowledgeable. We will ask for him on any other problems that may arise. Very responsive to our needs and punctual. Great service. Thank you. Madge and thurmas Reynolds

Janice Westlund

Very pleased with my hvac checkup. Travis, the technician, was professional, polite, and clearly was very knowledgeable about my heat pump system answering all my questions in detail. I signed up for their Comfy Club program. Also the customer service people I scheduled my appointment with were excellent. Fayette Heating and Air is top notch.

Cynthia Salazar

Artis Lane is a phenomenal technician. Knowledgeable and Trustworthy. Thank you for all you do!!

Edith Dye

Shelby and his assistant were very professional and answered all of the questions I had. They performed the installation without incident and were focused on the job at hand. They cleaned up afterward and made sure all was working as it should. I am very happy with the job they did!

Zac Hiler

This was our 2nd installation with Fayette Heating & Air. The team went above and beyond to get this done as professionally as possible. Our original unit was installed in an odd way and this made it very difficult to replace. Both installers spent hours taking everything apart carefully and reconstructing the new unit to make it easier to access and change the filter. A much needed relief for us, especially when air quality is so important. The included UV light was also installed and we breath easier knowing our air is cleaner and system more efficient. No more hot summer days in our house!

Tonya O'brien

My technician , Adam Austin did a wonderful job. He took his time and made sure to really check everything. He did an amazing job of explaining any issues he found and the options to fix them. Adam was a pleasure to work with.

Sean Lindsey

Your staff and crew are very knowledgeable and informing on any and all problems/solutions. Not just the techs, but the comfort supervisors as well. They’ve always been super friendly and helpful. We can always trust you guys no matter the task. Jeff Coats pours his heart into what he does and it shows. I have a lot of respect for that guy. He always makes it so easy for us. Thank you all for your services and above and beyond attitude. Continue to grow and be the best. Cheers

Josh M

Fayette Heating & Air always shows up right when promised, I've never had to sit around and wonder when (or if) someone will show up. They provide notice shortly before arriving along with details about my technician, which is especially comforting when my wife is home alone to greet them. The techs are always friendly and respectful of my property, and I never feel like I've invited a pushy salesman into my home. When extra work is needed, they clearly communicate the reason the work is necessary, the complete cost (no hidden surprises!), and they even go above and beyond to offer their opinion on the cost/benefit analysis between doing the work now or delaying it until their next visit. I've been a Comfy Club member for years, and I don't plan to change anytime soon.

kelly logan

Always on time.. very friendly and very professional. I’ve had several different technicians come to the house and they’ve all been great. Also...as a member of the Comfy Club, almost every time I’ve called up with an issue from one of my HVAC units... they’ve been even able to get me on the schedule for that day. I would definitely recommend this company

Carolyn Wheeler

George and Jared did a great job installing my new furnance and air conditioning systems! They were very professional, competent and thorough in the task. George realized the new furnance they had received from the distributor was defective and so he returned it to get a new one. They were at my home until 8:00 pm at night until the job was completed! I am very appreciative of their attention to detail and of the fine service I received.

C. Lynn Jacobs

Matt and Aaron installed a duo heat system this week. Both worked diligently and efficiently. At the end of the day, I was able to inspect and ask questions. I was shown how to use various devices. They left the house clean. Very friendly service that is much appreciated my me and my husband. Thanks, Fayette Heating, for a job well done.

Eddie Bellomy

The technician, James, did an outstanding job. He came out on Sunday and fixed my unit in under 2 hours. He provided an In-depth estimate before starting work and was a little cheaper than estimate when finished. He also provided me with an estimate for further work that would help my unit run more safe and efficiently.

Lisa Borders

Taylor McCarty with Fayette Heating and Air came to my house today to clean the air ducts on my two Heat Pump systems. Both he and his associate were so professional. They did a great job, and even installed some replacement vent covers I had not gotten around to putting up. very pleased with the service!

Andrea Joiner

Jordan was awesome! He explained everything, even drew a diagram for me to see what what going on with my system. He was able to get everything he found, repaired the same day! Very happy with this service and the very polite and courteous repairman.

K Spenc

Dylan Michael is a very knowledgeable professional and did an excellent job assessing our AC unit and replacing our capacitor. Dylan was amazing in explaining everything he was doing. Thank you so much Dylan! -Kyle-

Reid Mackin

Jason came out to inspect my heat pump and air handler. He was friendly, knowledgeable and professional. He performed a full spectrum of tests, made one necessary repair, and did not try to oversell other services, which I very much appreciated. He didn’t mind that I tagged along and asked questions, and because of this I learned a lot about my system. I will certainly have Fayette Heating and Air come back in the spring.

Whitney Goodrum

William was awesome! He took the time to explain what was going on with my system, to make recommendations and explain why he made them, and when he wasn't sure about price (since I had just renewed my Club membership) he called the office to make sure he wasn't overcharging me. I truly appreciate William's expertise and how customer focused this company is!

Ethan Martin

Had an issue, dealt with a night dispatcher, quality assurance person, and a tech. They resolved everything and I was treated with respect the whole time by everyone. There was a lot of follow up on their end and follow through and I appreciated that. I would recommend them to anyone.

Alma T

I was very pleased when I called on New Year's day and they were able to come service my HVAC within 2 hours! Shane was very professional and explained all the troubleshooting steps he went through. I was so impressed, I've decided to switch my service over to them exclusively.

William Hogan

Our H20 Maestro technicians were very knowledgeable and polite. We are very happy with their work. Also, the response to my first call was courteous and prompt. We would highly recommend H2O Maestro to friends and family. Further, the crew cleaned up our yard great after installing our new main water supply line.

Byron Woods

Dawson was awesome explaining what the issue was and the options available in-order to resolve the issue. Grade A service!

Stephanie Barnett

Never has heating nor cooling been so amazing. Fayette Heating & Air installed the Carrier Infinity and my husband has been over the moon. The installation process was professional and courteous. The team cleaned up any mess made in my home and wore shoe slippers to avoid tracking dirt. The crew was friendly and didn't make me feel like they were rushing to get to the next home. I knew if I needed something they would stay until my questions and issues were resolved. The Comfort Advisor that sold the unit was beyond knowledgeable. He was able to answer each and every question with accuracy. I have piece of mind knowing every new installation comes with a 10 year warranty. I googled everything he said and found the same information online from multiple sources. Shortly after the install I received a call from the quality assurance department which confirmed everything was carried out according to company standards. I felt if anything hadn't been satisfactory I could have resolved my issues easily during this call. Fayette Heating & Air has won themselves a lifelong customer as long as I live in lexington. Their price is a bit more expensive than some other companies, but the piece of mind and amazing experience is worth every penny and then some. After spending thousands of dollars trying to fix a 4 year old ball homes unit, the ability to have my HVAC just work is beyond words. My husband and I are already planning on replacing our other unit, and will certainly use Fayette Heating & Air to do so.

Carl Hutchinson

Jacob does a great job I like him servicing our home!

Anna Wasilkowski

We were so grateful for the extremely fast, professional, and reliable service that was provided at our home.

Leo Shortridge

Professional service technicians with the training and knowledge to keep my heat and air equipment in tip top shape. When I place a service call Fayette Heating & Air will have a technician to my house in a timely manner and they will stay until my system is back up and running. I appreciate a company being there when I need them. Leo Shortridge Winchester

Beth Ann Heiner

I have been a Comfy Club member for many years. My heater recently went out and they were at my house within 45 minutes. After a bit of convincing, I got my appointment for repair moved up two days. I had out of town guests for holidays that I relocated to my daughter’s in Louisville due to heat being out. So Fayette Heating expedited the repair once the part arrived. My guests can finally stay here for the rest of the week!

Teresa Lowery

Matt Combs installed a furnace for me today. He's a very knowledgeable young man. He answered all my questions. The job was done quickly, efficiently and I am very well pleased. Thank you Matt for an outstanding job.He was supposed to be here between 8-10. He was here by 8 possibly a little before that. Makes for a great day.

Jeff Monroe

Jordan was awesome! Very professional and knowledgeable. I was shocked to learn that the $900 HVAC air scrubbers last only 2 years and the replacements are $400. I feel like I was taken advantage of on that deal. The company needs to let the customers know that these have to be replaced every 2 years. Something makes me feel like I was ripped off.

J C (JEMO)

The guys at Fayette Heating and Air did a great job cleaning my dryer vent. They showed me before and after pictures!! It hadn't been done in about 7years. Needless to say it needed it. They did a thorough job. Highly recommend!

Beth Ann Heiner

I have been a customer for about 9 years and I have always had a great experience with Fayette Heating and Air. Their communication is excellent and their technicians are highly skilled and courteous. My technician today, James White, identified the issue quickly and got our air conditioner running again, a huge relief on this 94 degree day! He also took the time to get our thermostat operating off our wifi again. As a Realtor, I always recommend Fayette Heating and Air to my clients!

BillandNancy Hurst

Travis did a wonderful job installing our new toilet. He was extremely skilled, provided helpful information, and answered all of our questions in a polite and professional manner. We will definitely use his services in the future.

Ana Arias

As always, Fayette Heating and Air technicians are on time, great at communicating and super clean and neat. The service provided is always professional. Technicians are always careful to leave everything clean and organized after them and very nice and respectful. Highly recommend all services provided by Fayette Heating and Ari and H2O Maestro

Lacey Ware

We had our air-conditioner unit go out due to electrical issue and called to have service come out and help. Within a few hours they had a fantastic technician out who went above and beyond to help. With two young children and very hot day, it was essential to get the air conditioning back up and running as quickly as possible - which he did within an hour. Super nice, friendly, and efficient. Highly recommend!

Chris Logan

Great work. Polite and professional all around. I would highly recommend Fayette Heating and Air. Sales, Duct Cleaning, and Install all went great. I can’t speak as highly for H2O Maestro though. The plumbing side of the business should learn A few customer service skills from the HVAC guys.

Rhonda Potts

Lee Melton from Fayette Heating and Air was absolutely awesome!! He was professional , knowledgeable and very nice He explained everything going on and what our options were. We will definitely be calling me on him again. Thank you to Fayette Heating and Air for your speedy and efficient service.,,

Charles Davis

I have had nothing but the best experiences with Fayette Heating and Air. Their willingness to schedule appointments quickly if quick is needed has always been excellant. Their technicians are friendly and most cooperative. I'm a Comfy Club member and I recommend the club for everyone!

Mary Hope Kramer

Great service from Jim Campbell on Friday when my a/c went out, highly recommended! Also had great service today from Matt Combs for the install of my new unit, very efficient and professional work. Thanks to the Fayette team!

Adam Johnson

We have been using Fayette Heating and Air for 1-2 years now. Last year Eddie did a great job on the visit to repair a busted pipe running to the furance. This year was a rough go as we had 4 visits within a 10 day stretch for AC issues, continually finding a new issue each time. Nate did a great job and was very professional each time. It was very frustrating to have 4 visits and keep finding issues, but I don't put that on them, as it was a cheap contractor grade HVAC unit from Ball Homes. They were great to work with and even lent us window units in-between repair/service visits. The only issue we had is that we had to pay a service charge on the 4th visit when we were told it would be free if it was related, which it was. We called right back in and they agreed to refund it back, so we're keeping the 5 star rating. We will continue to use them, thanks!

Nicole Smith

I've been a member of the Comfy Club for 7 years, and I recommend it to everyone I know. Today, Fayette Heating and Air technician Tony reminded me of the tremendous value of that membership. He was here for my biyearly system checkup, and was thorough, professional, and fast (but not too fast!). I had a semi-serious issue that he explained fully and remedied quickly. He also noticed a small issue in my crawl space that was not related to my HVAC system, took pictures, and even showed me pictures of the issue on his phone. Now I know to look into a problem I wouldn't have otherwise known I had! Every interaction I've ever had with Fayette Heating and Air -- from schedulers to sales to technicians -- has been low-pressure while still being effective and I'm sure saving me money in the long run. I cannot recommend Fayette Heating and Air (and their Comfy Club!) enough.

Ann Haynes

Thanks to Nick, I am cool and comfortable now, despite the heat and humidity outside! I appreciate his expertise, his advice, and his kindness. 👏👏👏 …

Kim Wisner

The service is exceptional every time they've come out, That's both heating and air and h2O maestro. This time Tony White came to fix some plumbing problems in the bathroom. He was polite, happy and professional. Pricing is over the top but they have been there for me several times at odd hours and scheduling for maintenance is easy.

Andrew Pearson

I cannot speak highly enough of the service that H2O Maestro provided. Not only did we have exceptional technicians, but the service was “over the top”! Jacob, our initial technician, called Justin, another technician, and he arrived in minutes. Both technicians were equally exceptional, hardworking, and professional. This was not an easy hot water heater installation and I cannot commend their hard work enough. I HIGHLY recommend H2O Maestro for your plumbing needs!

Keith Sparks

Excellent service. Brenden is top notch, knowledgeable, and very personable. Couldn’t have done a better job.

Daniel Miller

Seamless Experience! From beginning to Install! Joe was awesome in working with us to get the perfect system for our home! George and Wayne installed the new system and communicated with me about everything keeping me informed as to progress and by the end of the day the house was back to being cool! Highly Recommend!

Bob Stone

Jacob completed my annual plumbing review yesterday. This is the third year that he has been at my house and I have enjoyed having him each time. He went about his work in a professional way and found several issues that needed attention. After explaining the work that needed to be done and the complexity, he completed the work that day in an efficient manner. Jacob is very easy to work with, explains the issues completely and I look forward to having him back again next year.

Austin Cantor

Jason arrived within an hour of my calling the office with our AC problem. He did an excellent job of methodically check all parts of the AC system and diagnosing the problem. He also did an excellent job of explaining exactly what he was doing .

Vicki Talbert

Taylor McCarty was the technician who serviced my furnace. He explained everything that he did and made recommendations that were helpful. I have used Fayette Heating and Air for over 10 years. They come when they say they are coming and I have no complaints. Taylor McCarty cleaned my air ducts and I am pleased with his professionalism.

STEPHEN RANFT

Justin was extremely helpful in evaluating my furnace needs, explaining my options and answering all my questions with patience and completeness. I received the information I needed so I can make a decision about what product I might want to go with. I appreciate the evaluation, and in particular, the technician you sent out to do it!

Christopher Carney

Brendan was great. Very friendly, worked with me on pricing options and very knowledgeable!

Tim Fugette

Alex was very professional and knowledgeable. He explained the problem very well . And fixed my problem very quickly. He was there when he said he would be . And I will definitely use him again . I’ve always been able to count on Fayette Heating and Air . A grateful customer Tim F

Jennifer Meunier

Isaac Watts was assigned to our appointment for a system check and safety inspection. He showed up on time and was very thorough with his assessment and was very helpful in answering the slew of questions that I had. Not only are we better informed about our system, but also about the services provided by Fayette Heating & Air - we'll not hesitate to reach out again in the future for any HVAC needs thanks to this outstanding first time customer experience!

Elijah Howe

They were very nice and professional and arrived right on schedule.

Becca Smith

Refilled our refrigerant and changed hard to reach air filter. Professional and on time.

Gwen R Bates

Nate showed up on time - early in the appointment window. He discussed the various issues with me clearly and concisely and did not try to push products or services I did not need. Have been a loyal FH&A customer for years.

Richard Nelson

Austin came for our fall maintenance check-up. He arrived within the quoted time frame, checked out both of our systems thoroughly and gave us a clean bill of health. He has been here a couple other times, and has always been friendly, polite, and very thorough. Highly recommend him and Fayette Heating & Cooling.

Sally Siebert

Thorough inspection and service. Mr. Jordan Thompson was very patient to explain the status of my system, what was needed and an accurate cost estimate. He was efficient, and left the site clean. In addition, he was friendly and respectful. I would welcome his assistance in the future.

Michael Hammerly

I had H2O Mystro from Fayette Heating and Air out to work on some plumbing issues in my 1950s house. The guys were great and very professional. They answered all the questions I had. Would recommend them to anyone who needed work done.

Steve C

Kennedy was great! Arrived well ahead of the scheduled appointment time. Did a thorough assessment and offered several options. Went right to work and did s great job. Will consider H2O Maestro for future work. Thanks Kennedy!

Cathey Kersey

Our HVAC installation experts from Fayette Heating and Air conducted themselves in a professional manner from arrival to completion of the job. Our job involved dismantling a 35 year old unit and retrofitting some existing pipes with the new and having to cap off an outdated vent system which was not up to current codes and reroute a new outside vent. They accepted the challenge with a good attitude and installed a new 96% energy efficient system. We live in a 100 yr. old home so we have become accustomed to being told that projects are going to take longer than if it were "new construction". Matt Combs and his assistant technician arrived at 10:00 a.m. and were determined to complete the job in one day, which they were able to accomplish.They removed the extremely large older system and cleaned up the worksite so that there was no trace of them even having been here, except for the new unit remaining in its place! I originally had thought that I would try to find someone more local since we live in a small town near Lexington, however I kept coming back to the idea of SERVICE. What would happen if I went with a small company with only a few employees and I needed emergency service and so did multiple other households? i wouldn't want to be put on a waiting list and be uncomfortable until my unit was able to be serviced. With this in mind, I also decided to purchase the additional labor and service agreement so I can get reliable service immediately as needed. Also, I need to mention that I initially called to set up an appointment on a Saturday morning. I was scheduled an appointment on Monday morning with a Comfort Sales Associate (John Hutchinson), who came to our house and explained our multiple options in a very clear and thoroughly knowledgeable manner. He answered all my questions with ease and left our house with an appointment scheduled to get the job done.This was a project that I had been dreading for some time, so I can't say enough about how easy the entire process was from start to finish. Thank you so much for taking care of our climate conditioning needs. I would highly recommend your professional staff to others in need of a new HVAC system!!

Yumiko Roller

Jason was very pleasant and professional. He explained patiently some of the problems I had for the heating/cooling unit. It seems Fayette Heating might be a little more expensive but one always gets what he/she pays for. I’ve been their customer for a long time.

Ron Borkowski

Eddie came out to look at my heat pump because it wasn’t working properly. He was very professional and knowledgeable. He was sympathetic when giving me the bad news that my compressor had failed and had no issue exploring all options to reduce the cost of repair. I have had nothing but good experiences with FHAC in the past and this time was no exception.

cathymac “cathymac”

Nathan and Logan spent 6 hours yesterday installing a hot water heater. We were in the middle of our first snow storm for 2017 but they came that afternoon and stayed until 9:00pm to get it done. They were both so very professional and personable we actually enjoyed spending the time with them. Nathan thoroughly explained why he thought a Flow-Tech would fix our Hard Water issues and we are so glad we made the purchase. We were so happy with their service we signed up for their Comfy Club and look forward to a long term relationship! Excellent Service!!

Pamma Townsend

Dakota did an excellent job both servicing my units and installing new parts needed. He was very cordial, professional and kind to my dogs. Overall, he did an outstanding job!

Patricia Hale

I received exceptional and professional attention during the installation of my residential HVAC system. The Team cleaned up after, which I really appreciated. I highly recommend their services.

Cynthia LaRiviere

Richard was great and very courteous. Arrived on-time, identified the problem quickly and repaired my heating system on the spot. All this for a very reasonable price. I would highly recommend Richard and Fayette Heating &Air.

Barbara Burke

Anytime we need to call we always get prompt service, and the nicest and knowledgeable young men come out. I would recommend Fayette Heating to any of my family & friends. Today we had Shelby come out and he was awesome...so nice and made sure we were happy and all our questions were answered.

SY S

Jim Campbell came for our Winter check-up and has help us breathe better air. Our home is over 50 years old and probably never had the duct work cleaned. Jim installed the air scrubber today and we already feel the difference. Thank you Jim and Fayette Heating & Air. 10/25/19 Zach and Brendan cleaned our air ducts to complete the air quality in our home. They were fast and efficient.The filth in our ducts was making us sick. Even though we never saw the dirt, it's nice to know they are clean and we are healthier.

Joan Fowler

Our technician, Tony White, was knowledgeable and professional. He removed our old water heater and installed a new one efficiently and neatly. We are very impressed with the excellent customer service!

Kerry Graul

Matt Combs, Stacey Smith, and the FH&A team did a great job with our residential HVAC install of 2 systems on New Year's Eve Day. They were everything we wanted during this process- friendly, professional, efficient, and clean. They gave us updates throughout the process about what they were doing and how long it would take. One of the systems was in a difficult to reach attic space, and required them to break apart the old system and remove it in pieces before placing the new one. We are warm and toasty with a system we trust- success! Thank you to everyone at FH&A who worked so hard this week.

Joyce DeAeth

We appreciate the prompt service. We got an appointment right away- the same day we called. They kept the promise to call and let us know when the tech was coming. He arrived on time. Was friendly and thorough.

Ricky Obst

Easy to set up an appointment. Someone always answered the phone, and they were helpful and respectful. I feel like I got a fair deal on my new equipment. The technicians were friendly and finished in a timely manner.

Neena Thomas-Eapen

The company did an inspection free of charge with a membership. Very professional service. I was impressed with the professionalism, workskills, kind & pleasant interaction of the technician/ plumber- Jacob Ginter. The boss of the company came to check the work out. Most importantly I appreciated that I received a text with the technician's picture and full details before he arrived, which made me feel safe.

Barbara Dunn

I just had my semi-annual HVAC system inspection performed by Jason. He was prompt, professional, friendly, and explained everything to me in great detail. I hope that Jason will be my inspector for my next inspection!! Thank you Jason for a great job! You really know your job!

Kathy Underwood

They were very efficient and completely cleaned out my duct work and vents

debra flynt

JOHN Marc Jourdan was able to replace my hot water tank when another company couldn't. He was courteous and very competent and left my utility closet clean and neat. I will request him if I need any further service visits. Thanks. Debbie Flynt

Joe Bradley

Kenny Evans was very prompt and knowledgeable. He did not try to upsell or suggest anything that we didn’t need. I also appreciate that I’m sent a bio and picture of the tech, so I know who’s going to arrive. Great service!

Adam Hopkins

I had a great experience with Mr. Moyer of Fayette Heating & Air. He provided quality work. Just a few days later Shelby Jordan installed a new HVAC system and his customer service and professionalism was top notch.

Michelle Binkauskas

Alex was outstanding! What could have turned into a Christmas Eve disaster was avoided because of the quick response of Maestro Plumbing and Alex Bowling. They were professional, considerate, knowledgeable and so helpful. They have forever earned our business.

Garland Barr

Tony did a great job of servicing our HVAC system for our semi-annual service visit. He was very knowledgeable, thorough, and courteous. He fully explained all of the services provided and his findings,

ann fleming

Called about a hot water issue with kitchen faucet and water heater. I’m very pleased with the dissolution. Our technician was very professional and didn’t push us to make a purchase decision. He completed our job promptly and was very customer oriented.

William Addison

Richard Moyers was very helpful and very knowledgeable of he's job. He knew exactly what to look for and fix just by my explanation of the problem. I would request him to work on any heating or ac problem. Thanks Fayette heating and air for sending such a experienced Tech to my home. If all your other employees are like Richard you must be a very happy and busy company. I will refer any of my friends to your company. Thank you and Richard for making my winter warmer for my family and me safer. Sincerely William Addison

Ki Wi

Both times I've had to use this service, the issue was resolved on their 1st trip out. That is exceptional service to me. I even joined the membership which is $5 a month for the 1st year and then $10 after that. It includes 2 free "check ups" A year to make sure all is well in the home. 😊 …

Eleanor Roark

Justin did a very good job today getting my furnace up and running. Offered to come early because of a cancellation which was helpful because I needed heat quickly! Also gave me tidbits of advice that were helpful too.

Jenny Noran

I haven't had any major problems with FH&A. But it always seems like they are trying to sell me stuff I don't need. They managed to get me to spend $80 on bleach packets that go in your unit to deter mold growth. My HVAC guy that lives next door told me that was just a waste of money and that I shouldn't be having mold growth in my HVAC units to begin with. So, I feel like a rube and that I wasted money on something I didn't need in the first place. Other than that, they are SUPER professional! They send pics of the tech to your phone and they tech wears shoe covers when they come in your house. My tech was really nice and professional and other than spending money on the bleach packets, I feel like he was honest and open about my HVAC units.

Mindy Hansen

I really can't say anything bad. They gave me options, recommendations & estimates. I never felt pressured. Everyone was nice & knowledgeable. Yes, their prices are a little high, but I felt comfortable & know that they did a great job. The only issue I had was that they had to come back to reinstall an a/c part.

Karen Bothun

Tony is a great technician. This review is for his service. Always polite and helpful. Makes recommendations and answers all our questions. Arrived on time and finished the job quickly. We will ask for him in the future.

Shaun DeLuca

Justin provides phenomenal service. He was easy to talk to, clean, organized, and went above and beyond to make sure the job was done right. Thank you Justin and Fayette Heating and Air for your expertise!

Krista Rodgers

Fayette Heating and air are the best.Jordan seems to be very knowledgeable when explaining things in a way for me to understand. He is very polite and friendly, I actually requested him to come do the service for me. Definitely recommend Jordan. All team members are wonderful .

Carolyn Payne

I cannot tell you how pleased I am with Fayette Heating and Air. Their new "Comfort Program," is so affordable and also gets you discounts. The servicer I got, was intelligent, professional, and explained things perfectly. I highly recommend them. Their office staff is also fabulous.

Rodney Tulloch

Jason York was here when he said he would be. He did a great job and asked several times if I had any questions. The care he took to keep everything clean was exceptional. I highly recommend Fayette Heating and Air and Jason. Rodney Tulloch

Ginger Adams

Have been working with them for several years now. Always honest, dependable and Informative. Appreciate the information about my unit and other products that might help me. Their notification system is comforting to know who is coming to my door snd when almost to the minute.

Tammy Castle

AJ was super. He was professional and got a big job done quickly.

Jeff Cook

I needed a whole new HVAC system and had Fayette Heating and Air do it. Everyone I dealt with was great. From Kevin who came out to to estimate the job (great deal with free furnace rebate)... to Jennifer in the office who organized and processed the deal (extremely nice and easy to work with)... to Matt and the other tech (sorry, forgot his name) who worked tirelessly to install the system (my house had many issues they had to work around and cost them a LOT of time). I highly recommend this company for your HVAC needs!!!!!

Veronica Arduz

I am highly satisfied with the service they provided for my home. Jon Marc Jourdan was very professional, friendly and thorough. They completed the job in a timely manner so I will definitely be using their services again.

Kevin Hale

Jeff came and gave us a very thorough inspection and explained the estimate well. The installers were on time and very efficient. They installed 2 complete systems in one day. Very impressive!

Richard Ramirez

We had an emergency on a hot Sunday late afternoon. Fayette Heating was RIGHT there to save the day. They promptly diagnosed the problem and arranged a follow up repair visit the next morning. Never did the service staff make us feel like we were imposing on them. Also, being a member of The Comfy Club added immensely to our experience. I would definitely recommend this membership for the benefit.

Dana Spalding

Gave advice to prevent drain from clogging in the future ( use bleach). Cost was too high, though.

Ron Bellamy

Fayette Heating did an excellent job fixing my furnace. Very responsive, communication was very good. April, and William Ison come highly recommended. I thank them for their help.

Samuel Tolliver

Technician (Lee) arrived on time and completed job efficiently. Had an issue with a part that was replaced one year ago and they replaced it at no charge (like they said they would when it was originally fixed, one year parts/labor warranty). Have never had a negative experience with Fayette Heating. Always timely, professional and friendly. Would recommend them to anyone looking for HVAC service in Central Kentucky.

peggy younkin

Very professional and it never hurts to be a nice person also. He explained himself very well telling me exactly what he was doing and why. I felt very comfortable with him being in my home and at seventy years old I cannot tell you how important that is. Good job and I thank you. .

Charles Doerge

Tony was our service person. He was right on time, finished the job (water heater replacement) in great time. The cost was at the top end of what I resonantly expected. No surprises! I'll definitely be using H2OMaestro again. Thanks guys!!!

Julie Smiley

I like how fayette heating and air confirms appointment, calls before they come and sends picture of the technician. Technicians are always professional. Greg did a great job while he was here.

Todd Sackett

I own the Jimmy Johns in Lexington and we had a leak and the AC had gone out. Scott Bowman (your service guy) arrived much quicker than I expected. He fixed our issue and was out of there in 2 hours. We have used several companies in town and I will be switching all of my stores to Fayette Heating and Air!

Shauna Carver

John is a true professional. He provided excellent service and was very courteous. He explained our service and services we should prepare for. He is one of the very best technicians at Fayette Heating and Air. We really appreciate receiving such wonderful heating and air service from a professional such as John Speed.

F. E. Wolf

Jordan was great! He was on time and friendly, and when he found something he explained the issue and my options well. I've had great experiences with this company every time and would use them again.

Linda Webb

Eddie was great! He went well above and beyond to help us with an issue that that had gone on since our new unit was installed in the spring. He cared enough to spend time investigating, discovering, and ultimately fixing our problem. He took the time to explain the situation to me. He's the best! Ask for Eddie, he's a good man, extremely knowledgeable and conscientious.

Megan Bartleson

Kevin Gray was excellant!!! He came out the same day that I called Fayette Heating and Air to give me some quotes on a new HVAC system. He explained everything in great detail and was up front and honest about the various options that were available.

gill hunter

Completely satisfied with our experience with Fayette Hearing and Air. Shelby was terrific in explaining everything; he and his partner were professional and respectful, from the moment they walked in to the moment we were handed the bill for our new unit. Confidently recommend Fayette Heating and Air.

Al Dunn (Algdun)

Will was pleasant, knowledgeable, and walked me thru the entire proposal. Patient, he answered all my questions and was helpful in clarifying some misconceptions I had. The quality and durability of the unit seemed to be first class based on our conversations.

Jennifer Tolliver

Their technician John Speed repaired our furnace in December. He was very professional and showed respect for our property by cleaning up after the job was done. I loved the shoe covers he wore when inside our home!

Kathy Stein

Isaac Watts came to my home this morning for the Comfy Club check of my HVAC. What a nice and professional young man! He was knowledgeable, efficient and extremely polite. It was the first time he had been to my home and he can come back any time.

Wesley Campbell

Isaac completed our seasonal HVAC inspection today and was great. Super friendly and very thorough in his explanations of needed repairs and overall condition of our system. Great service!

Drema Keller

What started out as a disaster with our system just quitting, Fayette Heating and Air came through to turn things around. In a matter of 48 hours, we went from trying once again to "bandaid" or existing unit to completely replacing a tired unit. Lee was our 1st contact. He gave it to me straight. Put me in contact with Jeff who came over late Sunday evening to see what our options were. Once we had all the details worked out. This morning Stacey and Josh were here bright and early to replace our heating and air units. They worked quite efficiently and in no time our home was cooling down. Thank you to everyone who came through in a pinch!

Neil Best

Just had my semi-annual checkup of my HVAC unit. While talking with Jacob Williams we got on the topic of the condition of the interior of my vent system. He took photos which made it hard to deny something needed to be done. The solution was an air scrubber and a thorough cleaning of the vents. Thank you to Jacob for identifying the problem and providing a great affordable solution.

Regina Fultz

We have always been pleased with the service and professionalism of the techs they send to do the twice yearly check of our system. We have a geothermal system and they have techs trained especially for them. They always respond quickly when there is an issue, which is important.

Nona E

The serviceman, Nate Isaac's, was very thorough today while looking at the issues with my AC unit. He explained to me the problems and the parts that he would be replacing. Fayette Heating & Air, you have a good employee representing your company well.

TheTynesha

Very bad customer service. I called because my fan went out on my Ac unit . The guy comes out and gets the job done I went out the next day to check his work because it was 4 in the morning. He has wires around my fan cover wrapped in black tape I called to speak to a supervisor Alex. Omg he lied straight to my face saying that is standard.no it's not it's not safe for my kids and no wires should be sticking out of an Ac unit at all. He is very unprofessional. Why not just come out and fix it. Nooo he wants to sell me another motor to fix the wires from sticking. I'm very disappointed at the job that was performed at my house. Edit Matt thank you so much it looks so much better I'm very satisfied I will change the rating you listened to my concern and fixed the problem with no hesitation or argument. Thank you

John Garen

Excellent service tech. Knowledgable, polite, friendly, and did a thorough job.

Robert Hines

As a new customer I haven't had a lot of experience yet, but what I have had has been exceptionally awesome. Very very cool people, they explain everything, they make sure you understand everything, they make sure you're satisfied and happy with your service before they leave, they keep your house clean, what more could you ask for? I wholeheartedly recommend them!

Brian Landwehr

I’ve been using Fayette Heating & Air for a number of years and they are always professional and knowledgeable. Their technicians are great to work with and are very skilled. This is a business I feel I can trust to do the job right.

Luna Helton

Justin and Austin made my first experience with Fayette Heating & Air an excellent one. Justin and Austin were professional, very polite, answer the many questions I asked during the installation of my new heating unit. These two technicians are a wonderful asset to Fayette Heating & Air team.

GLENN Blomquist

Charles and his coworker did a fine job installing our backup generator. They did the job in one day in cold, rainy conditions. They professional and courteous. They didn't mind my questions and answered them.

Richard Bryar

Electrical work: totally professional, reliable, safe and productive. Outstanding service.

Joe Albert

John Speed was the best! Our street is being redone and he walked a block to make sure he could do the repairs. Then he walked me through the process and made sure I understood what he was doing and why. Would totally recommend! Thanks, John!

Mark Wade

Excellent Service, as always!! Justin was most attentive and provided detailed information on the status of our system...he even called our attention to loose bolts on the attic stairway!! Above and beyond service from Justin and Fayette Heating Comfy Club!! Thank You!!

Don M Gash

Chris did a great job in identifying the plumbing problem - a 12 year old pump had died. He was able to replace it on the same day. A good experience to have it done cleanly and efficiently.

Les Anderson

Justin Egan was my service man. He is a very nice young man who listened to all my concerns, investigated very thoroughly, told me all my options and the cost and made sure averything was functioning properly before he left. Great service!!!

Chris Spaulding

The experience with Fayette Heating & Air was professional and expedient. From the time I made the first call to the office right up to the time they left after installation, everything was as described. Follow up before and during the process was spot on. . I would highly recommenced that you give them a call if you need any service.

Sue Spears

From my first call for help to the departure of the technician, everyone was so very kind, respectful, and knowledgeable. I was very anxious about what the problem and cost might be but you managed to put me at ease by quickly finding and fixing the problem and saving me money too! Im a total fan of Fayette Heating & Air now!!!

Barbara Stokley

Today Justin and crew installed a new heating and air unit. They were very professional and did a wonderful job. It was done in a timely manner and left everything just like the found it. Was very pleased.

Jaime Hickman

AJ was thorough, took pictures along the way and explained my options to me.

David Leet

Appointment made per Fayette Heating & Air, Comfy Club phone call. Customer service rep gave us a courtesy call 30 min before technician arrived, also received text confirmation with technician photo. Six month preventative maintainence call that resolved a on going issue. Quality company with great customer service from install to backing up what they sell.

Robin Doebler

Time & inspection were on point. My home was respected which is another plus. One minor problem was found & it was fixed immediately. I was very pleased with my first time with the company & I would definitely recommend them to my friends & family.

Danny Hardin

Tony Branham did a good job explaining all my options. Very professional. Went above and beyond in some cases. My issue is with what Fayette Heating and Air charges. I was told and shown that I needed to replace my air scrubber, which is fine. The problem is they charged me $390 for a part I can get on Amazon for $161 or just the replacement PCO cell for $103. Its also not brain surgery to install. Needless to say next time I'll know better. Hope this helps save someone some money.

Bob Moore

Austin Steele was competent and personable. He was very informative and answered all our questions, explaining things in a way we could understand despite out lack of knowledge. He took care of one thing we needed right away and gave us the information we needed to make decisions going forward.

ron bodager

Very friendly and clean. They took time to answer questions and was not in a hurry. Excellent job

KJ Waddell

John Speed provided my service, did a system check and consulted with me on a concern I have regarding air quality, providing several solutions. John is very friendly, professional and knowledgeable. I highly recommend John and Fayette Heating & Air

Mark Thoma

Have used them before for Mother’s condo and happy with service. So when har air conditioning started to fail, we called them to check it out. It was working at a minimal capacity, and really needed to be replaced. Mother had immediate health issues with surgery scheduled in a couple of days when heat wave was in place. I went to Fayette’s office to see what could be done, as I was concerned about mother being inconvenienced by lack of air conditioning during recovery at home. I talked with Jennifer V. At the office and explained our situation. She left for a few minutes to see what she could do, and came back to tell me that they would have three installers there the next morning and have the new system completely installed before mother came home from surgery. They did exactly what I was told, and everything was in order. It is rare these days to get a large company to respond with a personal, caring attitude. Extremely happy with this firm!

Maurice Quirin

Eli Roach of Fayette Heating & Air was great in quickly repairing a recall problem that caused my heat pump not to defrost and encasing it in ice. He also replaced a hard-to-operate thermostat with a user-friendly Wi-Fi unit. Very professional and courteous service, thank you Eli and Fayette Heating!

Debra Sadler

John Marc Jourdan is the best, he not only knows his job , he is informative, courteous, and polite. Your company has provided me with great service and Mr. Jourdan is truly an asset to your business.

Holly Reiner

I have been really impressed with Fayette Heating and AC/ Maestro Plumbing. They certainly have saved my day, week and month! Join the their Comfy Club and it’s even better savings!! Thanks Ben and Jordon from Maestro!!

Dan Bevington

Ed helped us diagnose and fix a problem with a Rinnai tankless hot water installed in our new home by a plumber who was hired by our builder who did not install it properly. Ed was very friendly, professional, and knowledgeable. I highly recommend Fayette Heating and Air and H20 Maestro.

Meranda Sandlin

Fayette Heating And Air always responds promptly and the technicians are on time. They will even call if they can come earlier. The technian will always wear boot covers in the house and let you know what they will be doing. Tech Jason York was extremely helpful and took the time to explain all of my options.

Ed Munoz

Outstanding work from John Marc Jourdan. He showed up promptly, didn't give any run around what so ever, and even helped me with financing my new water heater. Absolutey reccomend him!

Bill Worrall

Justin Lacey was our service tech. One of the best service calls we have ever had. Not only is he a great service tech, he is also a kind and caring person. The world certainly needs more people like Justin.

Joanne Andres

Fayette has certified electricians!! I am so glad to have found this resource. They do a magnificent job with maintaining my HVAC and plumbing and now I have a trusted electrician as well. Fast, friendly and knowledgeable. Great job.

Philip Plant

Fayette Heating & Air crew arrived on-time and immediately went to work changing out the HVAC system, working diligently until the job was competed. Stacey Smith and his assistant presented themselves in a professional manner, working in hard rain to complete the outside work. Very pleased with how our HVAC replacement was handled from the Comfort Advisor (Jeff Coats) recommendations, through to completion.

Mark Maddox

Service staff were knowlegable and very friendly. On time both in starting and completing the work. Wore covers on their shoes whenever in the house. Great follow up. Inspector told me that when he inspects homes that have been serviced by Fayette Heating & Air he has an expectation that the work will be completed correctly. While I did not climb up into the attic to check, the inspector told me that they did good job for me. Having no problems with the unit. Received rebate forms as promised. Would use again.

Carol Wills

Robby is a very courteous and friendly technician. Does a great job in a reasonable time frame. I ask for him and I believe that indicates I have always believed in his abilities. Thanks for a job well done👍🏼 …

Daniel Papero

Will Ison, project manager, and technician Adam Lupher were also professional and helpful. The entire crew (4 men at its busiest) were careful and polite. My wife and I greatly appreciate their care in wearing masks, maintaining distance.

B eth

Chris was a rockstar! Every time I call Fayette they take great care of me!

caroline Reid

Austin and Zach Sorell are fantastic. Great professional service.

Ram Pakath

Jim Campbell was efficient, proficient, and courteous. I joined the Comfy Club based on reviews on our Neighborhood Social Network and because it appeared to be good value for the money. I look forward to having Fayette Heating, Air and Plumbing provide my preventive maintenance and repair services in the future.

Isabel Torres

Kevin Pearl and Alex Bowling absolutely SAVED THE DAY! I leave on a cruise tomorrow and had a catastrophic water incident today and they not only came as quick as possible but also helped me learn what to do if it happened again. Both were extremely polite and friendly! Definitely recommend not only the service but commend the awesome employees :)

Don Royster

First time using Fayette Heating & Air and will use them again when needed.Very professional and quick to respond. Tech was very knowledgeable, friendly and answered all my questions, but most importantly fixed my heating problem.

Ronnie Deskins

Jacob did an excellent job. He was very professional and completed the job in a timely manner. Everything worked as it should and he did a good job cleaning up afterward. I will definitely use them again.

Sandra Shannon

Fayette Heating & Air are reliable, competent, locally owned & have always been there to meet my HVAC needs in a timely and professional manner! It is a great place with great people! A+

Phoebe Lackey

I had my plumbing inspection that came with my comfy Club, no one try to sell me something that I didn't need. However I needed to have a hot water heater changed I was thinking it would take at least 4 hours to have that done. Much to my surprise it only took a couple of hours.

Mindy T

Ed Cotterell did a wonderful job finding and fixing my water main leak. It was wet mud and he struggled in boots stuck in a clay hole. He upgraded the fittings to what they should have been when installed 25 years ago. It probably won’t ever leak again. The whole crew from Ed to the backhoe operator to the apprentice were very friendly and professional. And ON TIME. And they finished ahead of schedule. This company knows how to treat customers and they seem to hire only the best. Thanks guys!

Libby Welker

Jim is very professional, knowledgeable and efficient. He is very easy to talk to and it is nice to see a familiar face to return to check out the heating and air conditioners. I give Him an A+.

Dee McIntosh

Today William Ison came to my rescue since I had warm air blowing out of the air conditioner. He quickly discovered the issue. While trying to figure out our warranty we hit a bump. He never let it stop him. He went above and beyond to help me resolve this problem. He was courteous prompt and professional. Fayette heating and air is lucky to have an employee as William. Thank you William. Your help is greatly appreciated. Dee McIntosh

Beverly Sharp

Rick came this morning and got our thermostat up and running in no time. He is always pleasant and professional. He also did our Comfy Club visit and checked everything out. Thank you Rick and Fayette Heating for taking care of our HVAC system, year around.

Cory Gray

SETTING THIS ENTIRE JOB UP COULD NOT HAVE BEEN EASIER!!!!! and a HUGE thanks to Jennifer for insuring i knew as much as possible before jumping in to a large home purchase.... i haven't had my install yet, but i don't believe it can go any worse then my inspection with HomeTeam Inspections who lied at every corner to make a sell. also thanks to this company for showing me exactly how my machine works and how it was installed improperly and without being up to code

Mike Jarman

I'm very satisfied with the work performed by Jason of Fayette Heating and Air. Customer service was excellent and he arrived ahead of schedule, found the problem and corrected it quickly. Nice guy, excellent work. Thank you.

Robert Hobbs

Lee came in to fix my furnace and pointed out some other issues in the existing ductwork. I had him fix those issues on a second call. Lee is very professional and very knowledgeable. He didn't try to sell me on unnecessary work but pointed out the problems in order for me to decide. The difference in air flow was immediately noticeable after the job was complete. It's always refreshing to work with professionals and that is my opinion of your whole operation. Kudos!

Gregory Goins

Isaac Watts was professional, personable, and did the service needed without overly complicating the service call or doing more work than needed. He was friendly and timely! Highly recommend.

EKU Wesley Foundation

This team is definitely the A Team! Totally professional from estimate to installation, and our new favorite "go to" guys. If you are looking for the next heating and air conditioning team to fix or replace your system, do not fail to give these guys a call. Courtesy, kindness, and complete dependability!!! You guys rock!!!!!!!

Tom Mahanes

William Ison is a knowledgeable and competent technician. Very personable and gracious. He is definitely a strong and positive asset to the organization. I have much confidence in his diagnosis of the issues with the Generator and his reasonable solutions.

michael tanner

Simply put this is the best company I have ever dealt with in regards to customer service, they are beyond reproach in comparison to their peers. I would recommend Fayette Heating & Air to anyone looking at HVAC replacement or repair.

M Abdul Mottaleb

William came to my house today and checked the HVAC system. He is experienced and explained me the detailed information of the system including how system performance can be improved and well maintained. Moreover diagnosis cost was $39 with promotion code. I like to the Fayette H @ C.

Mary Ann McGrath

I could not be more pleased with my service call. It is comforting to know that someone will be here when I call. Travis explained everything to me so that I could understand what was done. He is certainly an asset to your company. Thank you.

Carol Money

My wife and I appreciate the quick response to our problem with no air in this heat. Eli and Anthony got us two window units installed and then did an inspection of our unit; Anthony got with the manufacture and we will be getting a new unit on 9/4. Great response to our problem!

Megan C.

Good company overall. Used them for years. Had one of their monthly plans where you pay a small fee to get priority services, which did come in handy a couple of times. I will, however, forewarn anyone, they will not refund you the last month of your monthly service fee even if it is just 2 days over and you no longer own the home. My card was charged on the 15th, I officially closed on the sale of my home on the 16th, called to cancel my service on the 17th, and was told by them on the 18th they would NOT be refunding my monthly service charge for that month; the coverage would run through the next month even though I no longer own the home. Adamantly refused is how I would best describe it. They did confirm I would not be charged again after this. Sure, they were very chatty and polite about it, likening the monthly service fee to a month-to-month gym membership, but under no terms would they refund it. I don't own the house anymore. I waited until after the official close to cancel my membership because had something with the furnace or water heater arisen I would have been responsible until the house changed hands, and I wanted to have use of the service I paid for in case I needed it. Thankfully, I did not. This aside they are still a good provider if you need to have your furnace serviced. I did not use them for my water heater replacement because they quoted me several hundred dollars more than what I ultimately paid to get a brand new one installed by another provider. I will certainly keep this in mind the next time I get an offer for any type of monthly membership from these types of services. Updated 07/22/2018 For whatever reason they decided to issue a refund for the service even though I had given up my attempts to request one after I was told on the phone they absolutely would not. So, it was a nice surprise. But I suspect it was only after someone higher up noticed my review and had a change of heart or realized how irrational it was for me to have a service carry over for another month on a home I don't even own. Either way, I'm satisfied. In fairness, I will increase my score with another star.

Susan Qualls

Above excellent ~ everything explained and very prompt and courteous ~ exceeded expectations

RAY LEBLANC

Robby was on time. Efficiently did his inspections. Found a leaking capacitor. Explain why it was necessary to replace it now so I could understand. Replaced it with a unit that was on the truck. Finished and was gone in about an hour. Very good at what he does.

Susan Davenport

I was very pleased with the work of Travis Bugg and Kennedy Pearl on 6 Jan 2020 It was an all day job. Replacing my old leaking hot water heater with a waterless tank. The heater is located in a small space up stairs in my attic access via the closet. So not an easy task . They put in a long hard day and I now have no leaking issues Thank you !

Paul goodman

Thank you for your quick response. Having a water heater go out late afternoon is no fun. FHA sent a technician out with in a couple hours of my initial phone call. Jacob was fast with a quote and a prompt response the next morning. Thank You Jacob!

Wendell Patrick

Nate Isaacs was excellent in his job both technically and customer communications. My wife and I both were very pleased with how he handled a rather big job. Thanks for sending him to us.

Alison Newell

I appreciate the service I received. James Madden was professional and helpful.

Mandy Reynolds

They were on time, very friendly and professional and will use them again.

LaTreese Carter

Awesome service and the guys were amazing, extremely knowledgeable and very professional

Trish Torline

Keagan was very professional and worked diligently to find and fix the issue!

Bill Collins

Trey was always on time, courteous, professional and went out of his way to make sure I was informed about what he was doing, showed me pictures of the situation and constantly tried his best to make sure I was satisfied with what he was doing. If you were to lose him you would be without an exceptional and dedicated employee.

Alicia Walker

Eli and his apprentice were very professional and friendly during their installation of our HVAC system. They were unobtrusive and made sure to keep us in the know of which steps they were at during the installation process.

Tina Castle

Alex is the best!! He came out.. fixed our shower and showed us how to turn off the main water.. grateful he was able to do so on the Sunday before Christmas.. we will use him again!!!

michael pope

Eli was the technician that performed our maint and inspections. Very professional & courteous. Explained his findings and performed the work quickly and efficiently. We have 3 big dogs that I put in a bedroom to reduce the chaos while Eli went about his work. Eli finished up his work outside and asked if I wanted to let the dogs outside so that they didn't stay cooped up in a room too long. Any friend of my dogs is a friend of mine. Be happy to have Eli back when maintenance is due again.

Carol Burns

Greg Wilson was our Technician today and he was here performing our Winter Maintenamce. Greg did an Excellent Job for us. Not only was he very knowledgeable, he was very Courteous and Friendly. He also asked if there was anything else he could do for us before he left. I would Welcome Greg Wilson into Our House any time! THANK YOU FAYETTE HEATING AND AIR! Douglas and Carol Burns

Don Rose

Shelby and his partner did a great job. They were efficient and showed expertise in their job. They answered all of my questions and demonstrated the functions of the new thermostat.

Chris Miles

Every time I've called they've came out that day. Other service providers will have you wait a day or two. Very professional and knowledgeable. They explain the issue and what the fix will be and the cost before any work is done.

Kim Yazell

They offer fantastic customer service and great technicians. Their technicians are well trained and friendly and always are able to resolve any heating, Air conditioning or plumbing problems.

Julia Mitchel

Travis is Terrific. Very polite and respectful, he listened to our concerns and then did his job professionally. We would recommend him to anyone.

Joshua Davis

I give Richard Moyers at 5/5 stars. He was very responsive and knowledgeable. Without him, it ratings would have been 1, if not a zero. All the technicians should be more like Richard!

GLENN SCHMUCK

Ramsey and I talked about the complete system. He suggested that I might consider replacing the Trane Air Filter system in near future. He did a complete check out of the whole system. I felt good in talking with him and he was able to answer any question or concern I had. A good technician.

jim kayse

Justin was very tuned in to our needs. found the problem right away. The next morning he was here bright and early with the new part, and had us up and running before we knew it. Great job. Thank you Justin for taking care us. Jim Kayse

David Cooper

John Marc did an excellent job. He was professional, quick, and knowledgeable. I would gladly recommend Fayette Heating and Air to anyone based on John Marc’s skills.

JD Dixon

Kennedy was Awesome! I showed him the issue I was having with my faucet and he immediately diagnosed the problem and fixed it while he was there with no issues! I highly recommend H2O Maestro and Kennedy for any issues you may have!

Robert Bingaman

Jordan is very professional and kind. He performed as a highly skilled technician. We would feel very good about recommending him to others for service. Thank you Jordan

Pam Edgerton

Eddie was a magician, he showed up on time and was very polite, then he went to work and found the problem and in a matter of minutes had my furnace fixed and ready to go. He explained the details about everything he had done and I couldn't be happier. A+A+A+

Ernest Adams

Prompt service to solve a problem with my parents' air conditioner. The technician arrived on time, fixed the problem, and explained what was wrong. He also checked the status of the refrigerant at no extra charge. Would definitely use them again.

Mary Bamberger

Trampis was great! Gave me options. Helped me with decisions. Answered all my questions. I appreciate his kindness, patience, and “get right to it” work ethic. Thank you for good technicians I can trust.

HAWLEY SCOTT

Stacey Smith and his partner were excellent! They were very professional, respectful of our home and yard, worked very hard and efficient in the extreme heat of 93 or hotter today 8/20/2019.

Jody Shoup

Matt was out today in the Lexington Humane Society van to conduct my semi-annual HVAC check-up and install an air scrubber. Matt and his partner were courteous and took the time to explain what they saw on the HVAC once they completed their check. He also took time to talk through air filter options and was friendly with my dog.

Anita Rose

So far I've had a good experience with this company. Technicians are professional and helpful. I recommend giving Fayette Heating & Air a try. Jeremy Turner did a great job.

Aaron Banik

I had John come over and repair my HVAC he was very nice and did a great job. It all came down to one loose wire that was shutting my whole system down and he was able to identify it and fix it.

Bill Curtis

James is one of, if not THE best tech that has been out to our house. He is honest, won't BS you. Very friendly and will take the time to explain the repairs to you.

Stephen Barnett

Jacob was awesome and did a great job! Called on a Friday night when I had a sink leaking... their team called me back that night and again Saturday morning and had Jacob to the house by 11 a.m. Thanks so much!

Jane Tatum

Company provides reminders before and on the day of the appointment. Estimates provided in advance so you know what to expect on pricing. Techs are prompt, wear shoe covers and clean up after the job is completed.

John Adams

It is hard to find company's that will do a good job anymore. Rob Blankinship does very good work and is always very professional. I trust him with Fayette Heating and Air to come into my home and take care of our HVAC needs.

Beth Mahoney

We had a new HVAC installation today. Everything went well, except that one of the installation technicians melted our vinyl siding when welding the copper pipe. Before and after photos are attached. I hope they will make it right.

Larry True

Lee Melton was very professional, nice, and informative. He explained everything very well and was very easy to talk with. Fayette Heating & Air is the best and has the best professionals on their team.

Irv Hurst

Alex, our technician was timely, knowledgable and very helpful. We have a geothermal system and they have several techs trained on this equipment. They arrived exactly at our appointment time.

George Hernandez

Justin Lacey was extremely professional, we enjoyed working with him and we are confident in his ability. He was great with our children and feel comfortable having him in our home.

Tom Self

Had an issue with my outdoor compressor on the coldest day of the year. Fayette sent an outstanding teck to diagnose and resolve my problem. He diagnosed the problem within a few minutes and despite the 13 degree temp. fixed the problem quickly. Could not be more pleased with the service and satisfied completely with my teck. Will continue to call Fayette Heating with any future HVAC issues.

Mark Walden

Ed Cotterell was thorough, knowledgable and courteous. He started by putting shoe guards on to keep from getting dirt on our floor. We were interested in a whole house water filter/softener. He tested our water and provided measurements of the hardness (it is very hard). Next, he surveyed our plumbing set-up. Then he shared the numerous options available. great guy. Thanks Ed.

William Davis

Alex was professional and courteous. He was quick to find the issue, which was major, and replace the entire system in a couple of hours. He left the area clean as well. I will use services from H2O for issues in the future.

Ronnie Goodpaster

Jacob was friendly and knowledgeable. Unfortunately, while replacing a part on the unit, the disconnect malfunctioned. Jacob was nice enough to replace it at no cost to me. Everything is working great!

Brady Zimmerman

Today I had my duct worked cleaned They were on time. Had some issue early on with equipment . Left and came back and finished the job. Even brought in extra help to get done earlier.

Bob Morris

Trey was very professional and did a super job. He advised me completely during the duct cleaning job. The job was absolutely necessary, thank you Fayette Heating and Air.

Susan C

Love working with Fayette Heating & Air, always professional. Cody serviced our systems and did a great job. Punctual, knowledgeable and friendly.

Jennifer Hicks

John Marc Jourdan went above and beyond with his evaluation and execution of the repairs needed delivered with respect, knowledge and pride of a job well done. I wish there were more like him.

The Brubaker Maker

Another job well done by Lee. Installed two pieces of equipment - professional looking results - you can tell he takes pride in his work. Took the time to explain how the equipment works and what to expect in terms of results.

Jim McLaughlin

We were notified by the office when the technician was on his way. He arrived promptly and was very efficient, mannerly, and helpful. We will definitely use Fayette Heating and Air in the future.

Melissa Craker

Great experience: quick appointment followed by installation. Technicians was respectful, worked hard and cleaned up after themselves.

Greg Turcotte

Prompt response and great service. Techs were very knowledgeable and courteous. Overall everyone I dealt with from start to finish made a stressful event as painless as possible. Thank you Jeff C. and team!

JoDell Zambrano

We had a faucet to the washer fail which involved shutting the water off to the whole house. I called H2O Maestro and they were here within an hour. Mike Farrer was polite, professional, and very informative. Can’t say enough good things about this service call.

Jennifer Fransen

I just had my ducts cleaned and the technicians, Trey and his assistant, were very professional and efficient. They completed the job quickly and were very courteous while they were in my home.

Jim Ishmael

AC went out on a Sunday night. James White, the technician, was there within an hour, and the work was completed in 20 minutes. Great job James! Fayette Heating & Air is the best around!

james leslie

I love that I called on a Sunday evening and had someone knocking at my door from your company before 11pm that night! Then was fortunate enough to have the same tech come out the next morning to inspect the HVAC after it had thawed overnight.

glenn railey

Excellent customer service. Tech was courteous , knowledgeable, and efficient. Tech communicated each step of the way. Response to call was quick. Could not ask for a better company and people to deal with.

James Talbott

I have used FH and A for years for two houses we have lived in. They are prompt, courteous and professional. Jordan Thompson was here yesterday (02/13/18) and helped me reset my wireless thermostat to my Honeywell app. I would highly recommend FH and A.

Mary Cartmell

Greg Wilson arrived at the scheduled time, thoroughly inspected the HVAC units inside and outside of the house, and completely answered all of my questions. Travis Parks arrived at the scheduled time, observed social distancing guidelines, thoroughly inspected the HVAC units inside and outside of the house, and explained the need for a new capacitor.

Edmond Royce

I had my furnace inspected by Fayette Heating and I was very pleased with the service they provide the technician Isaac Watts did a super job letting me know how things were going while he performed the service.Isaac answered all my questions and was super friendly. Thanks Fayette Heating for your service and thank you Isaac for awesome job

John Swiger

Logan & Jason were extremely professional, curious through the entire installation. Very thorough, personable and easy to interact with. Highly recommend them both!

David Sallee

Technicians are always very nice and professional. Also, they always explain what the problem is and what is causing it. Office staff is polite and professional and waste no time working to get your problem fixed ASAP.

Dewey Pierson

Matt and Aaron installed my new HVAC system. They were great, professional and went extra to make sure my new system was top-notch! Thanks Matt and Aaron! Leo Pierson

Colleen Helgerson

Jacob Ginter is the absolute best. He is very courteous and knowledgeable. He always gives me several options if there is a problem/issue. I trust him in what he tells me. I wouldn’t ask for anyone but Jacob Ginter for my plumbing. He is a keeper!

jeanette kelly

Brendan was very courteous and professional, and quickly solved my leaking A/C problem.

Mike

Thank you so much Will Ison for coming out here in the heat and giving us the benefit of your education and experience with both Generac and Waterfurnace. I would guess that few tech/electricians have the knowledge that is required to safely and efficiently mate the two systems together. Fayette Heating is lucky to have you. We appreciate how honest and professional you were today in assessing our needs. We look forward to the installation date of our Whole Home Generac 22kW LPG System with two Smart Modules in the near future.

Jeanne Boone

Ed came over to clear a clogged kitchen sink for me. He was very nice and knowledgeable about what he was going to do to solve my plumbing problem. Ed did a great job getting the kitchen sink cleared out so it could be used again. Thanks Ed!

Candace Harker

The gentlemen cleaning the air ducts were very nice and kept me informed as the work went along. I had a few questions and they were happy to answer them. All in all a very positive experience.

rebecca stormcrowe

I've never had a bad experience when working with Fayette heating and air. This time Alex was courteous, on time, and Incredibly helpful. I would highly recommend this company to everyone

James Schade

Professional ,Knowledgeable and efficient! Happy we became customers😎 …

V Banks

Clay did a great job!! Found the problem and fixed it straight away. Very nice and professional. Thank you again Clay!!!!

Diana Olszowy

Had a pipe burst that flooded my basement and garage and John and Clay had it fixed in a snap. Very much appreciated their quick response and their courteous professionalism. I'd recommend them in a second.

Ben Forman

John did a great job installing my water heater. All prices and procedures were provided up front and the job was thorough. Great service.

Diane Morris

Tony explained my humidifier filter so that I can order more from Amazon. Tony was friendly, polite and professional. Thank you for keeping such a valuable employee. Give the man a raise

zahi haddad

Silas was extreme professional with high levels of knowledge and manars. He examined my ac unit thorough and referred an opinion based on his examination. I followed him throughout the process and examined his instruments numbers. The only thing that was a shock to me was the price which is not a fault if his own. He worked delegently with his manager on the phone and was able to reduce the price by 20%. Great job Silas!!!

Linda Gilliam

I received a courtesy call 30 minutes before the service call. I am also a huge fan of the monthly membership that includes the semiannual routine maintenance service. They came the same morning I called and were prompt and professional

Carol Stuckert

James White is a very good technician for this company. He is thorough and knowledgeable. Fayette Heating and Air provide good service and are a reliable company.

Pat Jackson

Technician was very professional and knowledgeable, explaining problems with system and suggested solutions. Was very efficient getting problems resolved and again explaining to me what he had done. Thanks!

Denise Steffanus

My first time using Fayette H&A. Very professional and knowledgeable. Concerned with me, the client, not how much he could add to the bill.

Shirley Blood

jim Matthews is the best service man we have ever had. he suggested we install an in duct filtering system to rid our house inside of dust, germs, mold, bacteria and allergens. my husband looked into it and said, yes let do it.

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