Reviews of Preferred Home Services. (HVAC Contractor) in Houston (Texas).

Preferred Home Services

510 Reviews

391 Comments

HVAC contractor

Air conditioning contractor

4031 Ellis Rd Suite 200, Friendswood, TX 77546, United States

Description

Information of Preferred Home Services, HVAC contractor in Houston (Texas)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of Preferred Home Services

Reviews of Preferred Home Services

Acey Nash

We have used Matt Bankston with Preferred Home Services with many great experiences since 2018. I always tell my friends to use them, but we want to share our experience. We highly recommend Preferred Home Services as your total home service solution. In 2018 They replaced both aging water heaters for us, and replaced our HVAC system. The installations were great and the crew was very careful inside our home. Both the water heaters and HVAC system have been trouble-free and are excellent quality. The price was great too! Our home will be 20 years old this year, and it still had the original roof. We didn't have any leaks but decided to replace the roof. This month (May 2022) Preferred Home Services completed a new CertainTeed ClimateFlex roof for us and repaired our gutters. They referred us to a great painter that could paint the exterior and even pressure wash. Our home looks brand-new! We are very happy and satisfied with the results and the pictures say it all. Matt is always on-time and responsive to any requests. The crew was extra careful outside the home and they are friendly. We appreciate the excellent service, attention to detail, getting the tough jobs done fast, and making it look easy! Thanks Preferred Home Services! You have earned a customer for life in us!

Crystal Chambers

Oh my goodness! What great customer service!!!! Today Matthew with Preferred Home Services came out to my property to work on my AC unit. Matthew was able to identify the problem within minutes. He’s so knowledgeable, I can tell that he's very experienced in his industry. While working on my issue Matthew was able to identify a couple other issues he brought them to my attention. I appreciate that more than he’ll ever know. He was so patient to explain every issue to me and ensure that he was explaining things in a way that would not go over my head, nothing too technical I now have a very good understanding of what is needed. Although the solution for my issue is outside of PHS scope, Matthew explained to me that I would need to have an electrician to come out. He told me exactly what is needed and what to expect price wise. I sincerely appreciate that, because I have many experiences where people have tried to take advantage of women simply because we may not be familiar with the work that's being performed…so thank you thank you thank you to Preferred Home Services and sending Matthew out on this Veteran's day. I appreciate everything and I will definitely be using this company in the future for any of my AC needs. It’s so refreshing to encounter honest contractors/servicemen….honesty is priceless and greatly appreciated.

Leann Woodcock

Taylor started my experience with the office perfectly, detailing what to expect, timing of appointment, texts to be received, and everything was exactly as she promised. Matt Morris came and diagnosed my issue quickly. The service and professionalism from start to finish was top notch. Communication is key and Taylor and Matt both communicated so promptly and thoroughly. I was so impressed I asked for a bid for more work to be performed. The transparency and honesty is appreciated. I will recommend.

Kelly Carrier

Matt Morris was the technician that came out to check my AC unit. He was very polite and professional the entire time and explained everything that was going on with my AC. I felt very comfortable with him in my home, he was on time, and he helped resolve the issue. I'll definitely go with Preferred Home Services again.

Surit Kandel

My motor had gone out and Matt came in the same day to verify and ordered the parts. He was able to expedite the part shipment and installed it as soon as the part arrive in 2 days. Matt is very professional and bright. What takes someone else an hour to do, he is able to do in couple minutes. Preferred Home Services has a great team! Thank you for keeping us cool!

Jeepgirl Queen

What a great team. We were hit by a tornado and they made the process so easy from start to finish. The guys that came out were great. They showed up ready to get the job done. They also kept our yard clean and picked up. They really left our place clean and free of debris. I would certainly recommend

Bryan Williams (Toad)

This had to of been the best experience I've ever had when getting my biannual HVAC maintenance performed. It all started with the customer service representative who answered the phone (Bryan), who was very knowledgeable and had a terrific attitude. He then scheduled my maintenance in a timely manner. Then, the day of the maintenance, the technician arrived on time. Once he began my pre-season tune-up, he did not hesitate to educate me on everything he was going over. He then thanked me for maintaining my HVAC system to a like new condition, being that it is 15 years of age. I will continue to use Preferred Home Services for many years to come!

Kimberly Marshall

I needed to get my AC tuned up before summer and Matt came out and found out that my fan motor was bad. I wasn’t sure what that was, but he talked to me about it and actually was able to make it make sense, so I really appreciated the extra time he took talking to me. I’ll definitely use these guys again if I ever need another repair or a new AC.

Monica Alvarez

I cannot begin to say enough positive things about this company. Nick, my technician, was thorough and helped me every step of the way. From the quote to getting approved for 2nd chance credit/finance. Nick made sure that I was completely taken care of. I called them out for a quote and they came the same day. Monday, today, I have my new inside and outside unit. They replaced the condenser, compressor, thermostat and I am sure other parts, I don't know the names for. I am more than pleased to say the least, at the service and work provided. They arrived bright and early and got started. Work took longer than expected due to my previous AC not being installed correctly and not up to code(not performed by Preferred Air), yes my house was flipped, little did I know, but Preferred Air changed all that and has increased the value of my home. The installers did a fantastic job! once completed, the guy showed me pictures of the new new unit and the work performed, and explained what they installed and materials used. He even asked if I wanted pictures and I handed him my phone and he snapped the unit upstairs in the attic. My Unit is beautiful!. Again, I am more than ecstatic about this install, as they installers even went as far as to correct the drain issue outside my home. See before and after photos. I love love love how they made sure the PVC piping went to the ground and covered with pebbles. you can see how my home is stained from grass and dirt where the water dripped with the old unit. I even had to block that section off with a gate as my dogs would like that water, not safe. Sorry, some pics are not very well taken, it was night and the flash takes away from the photos. Now I need to work on my landscape game! Once all work was completed, Nick, came by to check all work to ensure it was all accomplished and up to code. Many thanks to Nick and all those at Preferred Air!!! Definitely my new AC/Roofing Service company for life.

Rosa Grimaldo

We appreciate the excellent service and attention to our issue with our A/C unit. Bryan W. help with excellent service and set up all the appointments necessary and check with our insurance. Matt Morris was our technical, very professional and helpful with our questions! GREAT JOB!!!! Thanks, Preferred Home Services!

Robert Johnson

Cody stopped by to repair a water heater leak and warned us turning off water to the house may cause the galvanize pipe in the attic to leak once it comes back on. It did 30 minutes after they left but I called and he came right back, after hours, and fixed the leak in my attic too. Did a great job and we were able to leave the water on for the whole house and take showers the next day! Great job and thanks for coming back to fix the leak!

Andrea Evans Rivera

COMPREHENSIVE PROFESSIONALS Water heater replaced (they also replaced all needed parts with new ones). Technicians were Matt Bankston and Matthew Ray. Same day service. They were highly motivated, expedient, professional, thorough, trustworthy and took care of EVERYTHING. I don't have decking at water heater, however they brought their own so it wasn't an issue. Quotes and assessments from 2 other plumbing services, Lanco and Vintage wanted me install decking myself prior to service (Lanco) or pay them to do it (Vintage quote listed it as a possible charge that wasn't included in out of pocket charge through home warranty) My home warranty company, Landmark Home Warranty, initially assigned Vintage plumbing, and I authorized new water heater to be installed by them, however immediately after seeing Vintage ratings (they are low right now), I immediately cancelled the service request with Vintage and requested Preferred Air (aka Preferred Home Services) because they have good ratings and I have used them before through Landmark and they were avail for appt. However, Landmark stated "they already ordered the parts" for Vintage to do it and didn't allow me to cancel service request (and didn't allow new service request to Preferred Air in which I would pay visit fee again) Other option, get paid out by Landmark and contract my own install. I opted for getting paid by Landmark and contracting my own install with Preferred Air. It was slightly more expensive ($200-$300 more) but worth it. I was transparent with all companies letting them know I was comparing quotes. I was also honest with Vintage about my concerns for their low ratings right now so they could rectify it. The technician who visited our home was professional and trustworthy, Mr. Kenneth, but it was the company rating I was concerned about. They had a few good reviews and I probably would have proceeded with them if my budget was more strict and I was a more confidant home owner as I know little about big appliances) Lanco is good, I have used them for smaller projects that aren't covered by warranty. I'm glad we chose Preferred Air for the big project. Water heaters are heavy, tricky to remove without making a mess and require decking for technicians to be able to function. If you have a home warranty and Preferred Air is in network. Request them. If you don't have a home warranty and want excellent service that leaves you feeling you don't have to worry, use Preferred Home Services.

regina hall

I would definitely recommend and use this company again. Lee P. was very knowledgeable and professional. He explained everything to me and answered all my questions. His positivity and kind spirit was a breath of fresh air!

Rita Suchma

We would highly recommend Preferred Home Services. They replaced two roofs for us and did a great job. High quality work and great customer service. Their workers were professional and very clean and neat. They made every effort to be sure the area was free of debris after the job was completed. Matt Bankston was very knowledgeable and wonderful to work with. He was also extremely helpful in walking us through every step as we were dealing with insurance. We would give him and this company 5 stars for sure.

Robert Sanchez

My AC went out and I called a local AC repair business. The quote I received was I thought was a little high, but I was willing to pay it since I needed my AC back ASAP. This company said it would take a week to come back to do the replacement since they were so busy. I understand its summer and they're busy, but I could not wait a week. I called Preferred Home Services next and spoke with Matt. He beat the price by quite a bit and had 3 AC techs at my house the next morning! My AC was repaired in just a couple hours and I could not be happier. Highly recommended!

Barbara Thomas

Preferred Home services provided me with expedited, professional, quality, and reasonably priced roof repair. I'm beyond pleased with the outcome. I highly recommend this company.

Mohamed Taha

Antonio Velasquez (Tony) performed my service, he was knowledgable and very pleasant to deal with. Definitely recommend.

Joseph Kmetz

Lee from the PHS team and an assisting technician helped yesterday with a partial drain line replacement and leveling the coil, which was causing water to spill into the furnace and leak onto my ceiling. He correctly identified the issues and resolved them professionally and quickly. Would highly recommend Lee and the team, and they have earned a loyal customer.

Bob

Anthony and the folks at Preferred Home Services checked all the boxes in terms my expectations as a quality service provider. They were prompt; they provided timely updates as to the ETA of the estimator and the installation crew. The installation crew worked cleanly, efficiently, and with minimum noise. From a cost standpoint, PHS was #2 of 3 quotes we solicited. I believe we received very good value for our dollar spent.

Christopher Holland

The responsiveness, professionalism, and honesty this company displays is incredible from start to finish! I came home to a pretty leaky A/C unit last night - this same unit I've tried half-heartedly to get somebody out for because of cooling issues. I called in around 6:30-7:00PM, which is after hours. A gentleman who I can assume to be the owner answered the phone and got me set up for a visit FIRST THING IN THE MORNING NEXT DAY. Awesome! Fast-forward to this morning, my A/C guy, MATT MORRIS, arrived early within the window of time I was given. He quickly diagnosed and addressed the issues I was having. Not only that, but he was completely transparent, insightful, and professional about all of it. When it comes to tradesmen, there's really nothing more you can ask for than that. Let me also mention this call ended up WAY CHEAPER than I had originally anticipated. What a relief considering I can't even pump gas without going broke! So now, I'm sitting in a MUCH COOLER, LESS LEAKY house and Matt Morris is working on quotes for future recommended repairs. I don't know how financially ready I'll be for said repairs, but I do know that Preferred Home Services has found a return customer in me.

Noel Cardenas

We had a phenomenal experience with Preferred Air with the installation of 2 new water heaters. They came out quickly and the work was exceptional. Cody was very professional and informative. We’ve used them for many years and would highly recommend you give them a call for your AC and plumbing needs.

Alex Foos

Preferred Air & Roofing did an amazing job at my Sports Bar, Over/Under Sports Bar and Grill off 528. Super responsive, very good quality work and super aesthetic. If you have any questions or just want to take a look at their work feel free to stop by and ask for me!

Anthony Porcarello Jr

I was very impressed with Matt when it came to replacing my damaged roof. He is very knowledgeable and will do anything he can to make the customer happy. I would recommend this company to anyone looking for a new roof or needing their air condition and or heater replaced as I used them 2 years ago and they knocked it out in a day and have had no problems.

Annie Clary

Excellent service. highly recommend. Great communication and great pricing.

Barry Burleigh

The overall experience has been better than imagined. We had a complete 2 horizontal gas systems install. There was constant communication to let us know when service would occur via text messages as well as when and who would be arriving. They were on time, very polite, very fast, very quiet, with minimal disruption while my wife and I were working from home that day. Highly recommended!

Melinda James

I highly recommend Preferred Home Services. Matt Bankston was such a pleasure to work with. He was always prompt and easy to contact. Matt was extremely helpful in dealing with my home owners insurance people. They did a beautiful job replacing my roof.

Nancy Pace

John A. was able to come before the scheduled time and did an excellent repair job on our AC. He was very professional, worked quickly and preformed the work at a reasonable price. Will most definitely recommend John and his company to others. Thanks so much!

Jan Fawcett

Did my AC tune up, cleared the drain lines and AC running great'! John was so helpful, knowledgeable and professional! I would definitely use them again. Trusted their expertise.

Christy Muniz

I happened to come across Preferred Home Services when I submitted a request under my home warranty for an AC question. We moved into an older home that had been renovated previously, so we did not know much about the exact details of work. We knew we had some projects to finish up. When Preferred Home Services arrived and looked into my question, they answered and educated me on my concern. I went ahead and asked them on a quote for new duct work and if they did insulation. They gave me a good quote and we contracted them. They once again arrived on time and text me each time they were on their way. In addition, they knew it was in the middle of last August and so kept me abreast about any material taking longer to arrive due to Covid. During the project, the technicians educated us on the work they were doing and troubleshooting. They did an amazing job that when my AC started acting up a few days ago, I called them. They answered right away and sent someone within an hour. They figured the problem and took care of it right away. Once again, the technician educated us and explained what led to the problem. I will continue to go to them for any HVAC issues because they have earned our trust and pricing is reasonable. They have also assured us that our unit is good, just had not been properly maintained prior to us. They made sure that we should no longer have any issues moving forward. Definitely recommend this company. All their technicians are professional and down-to-earth. No arrogance at all and they are super knowledgeable.

Jessica Calandra

My home warranty connected me with Preferred Air, and there were zero complications along the way! I wasn't personally home while the work was done, so I'm especially appreciative that Nick took the time to meet me afterwards to go over everything that was done! He was also very thorough in explaining the situation and my options beforehand. I'm very impressed with the work and quality of service!

Kirk Watts

I cannot stress enough how awesome this company is!!! They gave me a great deal on replacing my air conditioning/ heating units and even came out the next day!! When I had trouble Gabriella had someone at my house within an hour to diagnose the problem. The owner Anthony even came over to check on me to make sure that I was ok and to talk to me about the issue. Anthony and the preferred home services crews went above and beyond with the repair going so far as to replace the whole unit!! With that kind of loyal customer satisfaction I will never go anywhere else for my heating/AC needs ever again. The whole experience with preferred home services has been amazing. The staff are friendly and punctual and the office personnel and Gabriella were so nice to me when I was having trouble. They took the time to explain things to me and really gave me a sense of comfort in what the techs were doing. Anthony runs a solid, trustworthy and amazing business. The customer service was above and beyond anything I’ve ever experienced. If you are looking for a great company for your home needs please check out Anthony and his team!! They even text you when they are on the way so you don’t miss them!!! So awesome and very happy with the service and attentiveness to my need!

Texas Chameleon

This has got to be the most professional Air Conditioning company in Houston who goes way beyond for their customers. My AC went out when the heat index was 106 late in the afternoon. They scheduled me for the first appointment at 8 am the following morning. I received a confirmation email and text explaining who my technician was going to be the following morning. I received a text letting me know that he was on his way prior to the appointment. John Almazon, the technician, was professional, knowledgeable and friendly. He was very thorough when explaining the technical aspect of the issues with my AC unit. He had great pride in his work and working for Preferred Air. This company is unlike most in that they are there to help when others want to sell you more service. I highly recommend Preferred Air & Roofing and will not use anyone else in the future.

Elizabeth R

Follow up a year later: It's summer... so here we go again. A different part of one of the AC units manages to have a problem each year. Preferred Home Services is responsive and gets the problem fixed. Shout out to John-- really appreciate the work. I hear the company is moving into plumbing as well, and now has roofing-- exciting stuff because I trust the company, and we have a remodel coming up. Original: We've used Preferred Air for years, both through our home warranty company and independently. We have two air conditioner units, and at least one likes to act up each summer. These guys are responsive, quick, on time, knowledgeable, fairly priced, and frankly just pleasant to deal with-- great qualities when it's 100 degrees inside your house and you're a tad cranky. Also, God bless Gabriella, who runs that office well.

Mel Ferrari

John Almazan was my technician and was professional, friendly and knowledgeable. He came in a very timely manner and fixed my AC system quickly and efficiently. Highly recommend this company.

Baker Boy

I am a homeowner in the Lakes of Highland Glenn and had a new roof installed. Matt Bankston is the best. He delivers on what he promises. If he says he'll be there at 8:00, he will be there and on time. But it's the extra touches that makes Matt and Preferred Home Services the best. Give them a call and ask for Matt Bankston. Tell Him Bill sent you his way...you won't be disappointed!!!

Bianca Hye-Knudsen

This company provides excellent service. The people that work for this company are kind, honest and reliable. We have used them several times and they never let us down. They always solve any issues we're having and do so in a timely manner. Matt is a great and honest worker and we will definitely recommend this company to everyone we know!

Hector Saldivar

I am very thankful for all the help. They repaired what was a very bad roof and made it look brand new. they provided amazing costumer service and updates every step of the way. Would definitely recommend them for any home needs!

Joyce Hayes

I am giving this wonderful company a 5 star because that's the kind of service that they did with my repairing my AC and Heating unit. I was losing all faith in my home warranty company because of the very bad contractors who came out and caused more damaged than what was reported. Nick Young was the best with Preferred is the best. I was so impressed with his professionalism, of his being on time, keeping me informed on the problem, he was knowledgeable in what he was doing, and he even corrected the problem that the previous AC company did not do. I also want to thank Gabriella, their customer service for the integrity for you represent your company very well. Your kindness and help in keeping me informed of my job without me having to constantly call you was appreciated so much. You were always professional and courteous on the phone, and instead of me being stressed with the warranty company, you took on that responsibility of calling them for me. This was the first time I was not stressed out with both the warranty company and the Contractors they send. I highly recommend your company for any AC/Heating or roofing jobs that need to be done. Its so good to know of a good AC/heating company that you can trust to get the job done and be satisfied with the work....especially contracted with some of these home warranty companies. Again, thank you. JFHayes

Marcela Benavides

The folks at Preferred Home Services did a great job at giving maintenance to my AC unit. John Almazan was very responsive, on time and helped explain the process to me.

Jesse Oor

Thank you Matt Bankston for helping an elderly woman in need of emergency roof repairs. Matt was kind, courteous and will be referring him to my friends. - Marie Pawlak Whitney

yaniv birnbaum

Ive had PHS replace an AC condenser, a tank water heater, a tankless water heater, and bypassing a busted water softener over the past year. All jobs were done very well, and I highly recommend this company! Special shout out to Codi and Matt who did great jobs on all the plumbing work we’ve had done the past week!

Kelli Wheeland

Our HVAC was in need of a full replacement. Nick came out at 7:30 at night on the same day we called to take a look at the issues and provide us with quote. He took his time explaining what we needed and gave us options. His quote was reasonable and clear and he was able to schedule us for a next day installation. Our tech Lee was fabulous! He was careful to cover our wood floors and carpet in the areas he would be working. Installation took some time, but he kept us informed. He did a thorough job in our with our furnace installation in the attic, explained how our new drain pan and float worked, blew out our drain lines, and replaced our defunct plenums. He installed the outside unit and thermostat and then taught us the basics of how to work it. I’d highly recommend Preferred Air for the top notch work and customer service!

Sara Orsi

Preferred Air and Roofing came highly recommended to us by our good friends and neighbor. Anthony came out the same day I called and very thoroughly explained to me the details of my new ac options as we knew our ac needed to be replaced. He answered all of my questions and was available for my husband to ask any other questions by phone. We had a newly installed ac 2 days later! They crew was in and out in 5 hours. We had a few follow up questions and Anthony was very responsive to them. It was a wonderful experience and we highly recommend Anthony and his team at Preferred Air.

Nathan Adams

Very grateful for these guys! Matt was very professional and a straight shooter. He said there may be a possibility of some hail damage and it would be worth contacting my insurance company. Sure enough I did have some damage and got a claim filed. Matt even came out and met the insurance adjuster. I really feel like these guys were looking out for my best interest and I got a new roof with very little out of pocket. Matt and his crew were very professional and did a great job! I definitely recommend these guys!

Faiyaz Rahman

These guys are great! We had a blower motor that needed to be replaced and they did an excellent job educating us on the issue and solving the problem. The office crew was very friendly and Nick Young (the person that came out to our house and did the work) was super nice!! They even came out a second time to check if everything was operational and in top working order. I highly recommend these guys especially Nick. I’ll be using them and recommending them for all my Hvac needs. Thank you Preferred Air Team!!

Bad Fatty

Preferred Air was assigned a job through my home warranty company. I do not have enough good things to say about Preferred Air & their employees. After being without A/C for almost a month because of incompetence & getting the absolute WORST runaround from my warranty co., they took it upon themselves to fix my unit without being paid. They felt enough is enough, being without A/C for that long, & that they would deal with the warranty co. later. They said they felt like I was still their customer, even though they were contracted and assigned the job from the warranty co. for my repair. Hopefully it won't take too long for Preferred Air to be rightfully paid for the excellent services rendered. John was my technician & did a fantastic job of getting our house comfortable again. Very fast , efficient, & neat. He was extremely pleasant & informing , taking all the time needed explaining what the job entailed. Thank you again John. I also can't thank Gabriella enough for all of her help & enduring pressure on my warranty co. to get their act in gear. Hours upon hours on the phone dealing with this, all while mostly on hold with the warranty co. What should of taken just one week to repair took 27 days. I am thoroughly convinced that it would take another couple of weeks for repair if left up to my home warranty company. Anthony...you run a GREAT business with wonderful employees that have the "customer comes first" attitude.That attitude starts from the top, so massive amounts of Kudo's to you. For any future roofing, A/C, or heating needs, you are #1 on my speed dial. Thank you all again, Randy F.

Joseph Virant

The entire process of having our HVAC system replaced by Preferred Home Services was fantastic. Every member of the team was on time, professional, and extremely meticulous with every detail. We are very pleased with the performance of our new system and while HVAC replacement is not cheap, Preferred Home Services was the best quote I received out of four companies, when considering the total package—quality and price.

Luke S.

John came out quickly and was able to diagnose the situation. He was very polite and friendly. Preferred home services has excellent employees! Edit: The work Lee Perez did was awesome! IT didnt take long to have our new heater up and running. Lee payed special care to make sure to keep my home tidy and neat. Thank you!

Zulema Garcia

We were very pleased w/Preferred Air and the work they did in our home. Their GM David was very helpful professional and polite and he assisted us with the entire financing process as well. The entire crew was very polite and professional. I have 2 toddlers in the home and they did an amazing job working around them. they replace my entire system in just one day. I will definitely recommend them to anyone I know needing their services. Their office staff sent me all the paperwork for warranty the very next day. Great company and Great Customer Service!

Kim Udell

Matt came to do a spring check up on my AC units today. He was very knowledgeable, customer service oriented and friendly. He took the time to take pictures of the condition of my units and explain to me the recommended service to keep the units functioning to top performance. As a customer, I felt valued and well cared for. I was very pleased with the service provided will definitely request future service visits with Preferred Air.

Josh Lai

Home Warranty directed us Preferred Home Services for a heater tune-up. Our technician, John A was great! Professional, friendly, and punctual. He inspected our heating units then carefully walked us through what he observed and the things we need to be aware of it. Overall great experience.

Jennifer Vaughan

Nick came out on his day off to make sure I had heat. He was so courteous and professional! He was able to get the heater working quickly, and he explained everything that was going on in layman's terms for me. I'm so impressed with this company as a whole, and with Nick individually. Thank you guys for making sure I didn't freeze this weekend! 😊

gilbert hinton

Technician John did a great job during my HVAC maintenance noticed and fixed many issues that could have caused trouble down the road. He was very detailed and showed great concern.

Seth Spruiell

I had a tankless hot water heater installed as well as a new roof put on. They were knowledgeable, affordable and efficient. I highly recommend them and will definitely use them in the future!

Stacie Landry

Our bulldog likes to chew the wires to our outside unit causing it to not work properly. I called Preferred Air and they came out same day actually Nick the technician was there two hours early which was wonderful!! He was able to fix what wires needed to be secure and was beyond helpful and polite. If you're looking for fast reliable work I would highly suggest Preferred Air & Plumbing of Houston.

Viv Akpovwa

I have used Preferred Home Services on two different occasions. Both times John came and fixed my AC units, he was very professional and provided excellent service. Outstanding customers service from appointment scheduling, arrival time, issue diagnostic and completing the work in a timely manner. Highly recommended!!!

Vickie B

My father had another company tell us his 3 year old heating blower motor went out. It didn’t sit right with me so we called another company. John your technician came out and within minutes was able to tell that there was nothing wrong with our unit. It saddens me to know that there are companies taking advantage of seniors. I’m so thankful today that John came out, gave us peace of mind and saved my father a ton of money. You earned a new customer today.

Cara Springer

Nick came to my house the same day I called over the winter to look at my furnace, and when I was able to have the entire system replaced I called him. He had someone out the very next day. Nick answered every question I had, all my calls and texts, etc. Dren and all of the others that came to install were polite, professional, and did an amazing job! Highly recommend.

Chloe Dictator

Great work and customer service. Got 3 quotes and saved over a thousand dollars. Highly recommend.

Sarah Madison

I was skeptical at first since it was the one I had to use with my Home Warranty however I'm so glad they referred me to them. When my AC went out they were able to get someone out to my house that same day. Their customer service is really great, everyone I talked to on the phone was very helpful and nice. They have a really good communication system where they send you text updates and even a tracking website that shows you when exactly they'll arrive. Not to mention the technician himself was great. Kyle was extremely professional and walked me through everything that was going on with my AC. I'm really impressed with this company and would certainly use them again even if they aren't covered under my home warranty.

Logan Treme

Preferred Air is a great company! They have now done outstanding on two occasions for us. Nick did an awesome job working with us! His great communication skills helped keep us informed throughout the whole process. He was polite and very thorough working on my A.C. unit. I would highly recommend using their services.

jennifer rogers

My heater recently stopped working and my home warranty company selected Preferred Home Services as the repair provider. They were able to get an appointment scheduled very quickly. John A. came and was extremely professional, provided detailed information of the issue - with pictures- and answered all of my questions. He also followed CoVid safety precautions. He and Gabrielle, from their office (also very polite & professional) were able to get the parts ordered so that my heater could be repaired ASAP. I’m pleased with the quick, friendly service and the information provided. I'll be saving their info for recommendations and providing a much deserved positive review to my home warranty provider for them as well. Thank you, PHS!

Katelyn Hewgley

Nick was on time, helpful, and funny. He explained what was wrong and offered to fix additional issues that he noticed in our attic that we had been putting off. His price for those additional repairs was a bargain so we took him up on his offer. Wonderful!

Terry Ivy

We first contacted Preferred Home Services approximately 4 years ago to perform regular HVAC Seasonal Inspections. That’s when we first met John Almazan. We are extremely pleased with John. He is very courteous and thoughtful. After he inspects the system he gives us a very detailed report and explanation of how the system is functioning, and if he sees any potential issues for consideration. He has never, ever attempted any “upselling”. He gives his report and explanation and leaves any further decisions up to us. John has our absolute trust and we only request him for our HVAC inspections and maintenance. I highly recommend Preferred Home Services and John Almazan for your HVAC needs.

Rebecca Haschke

I cannot say enough good things about this company & their employees! After the winter storms, I had a lot of items I needed help with at my house. I called on Monday, 3/1, and my "to-do" list was completed by noon today. Water Heater replacement - called when they opened, and they were here within a few hours Toilet repair - fixed & like new AC / Heater normal maintenance - Very thorough & replaced filter as needed Matt & Dren earned my 5 star rating this week!

Katie Brisbois

Nick was professional and timely in fixing our heater when the control board went out. He was able to come out at night to diagnose the issue, get the part ordered and install the next day. Would highly recommend.

Nicole M

This was the second time I have had Preferred Air fix my ac units for two different issues. Each time I have spoken with the owner of the company and he has always fit me in the schedule as soon as possible and made me feel that he cared. I love working with a company that truly knows their business and makes the customer feel important. The technician that was sent out was AWESOME. Nick called 45 minutes before he arrived to make sure I would be home and he promptly arrived as promised. Nick walked me thru every step of the problem and was very knowledgeable and explained my options. I greatly appreciated Nick explaining to me in terms that I could understand. My family thanks Preferred Air very much on a day that it is 99 degrees outside.

Carrie Smith

My technician was awesome his name is John and he was on time and very professional. I will make sure I request John if I need any more work on my AC or heater. Preferred Home Services you are great. My AC is working like it’s brand new. Thanks again

Ancil Mathew

This review is based on our initial technician visit. As a first time homeowner, I was very stressed to find issues with our water heater so soon after moving in. Our home warranty company linked us with Preferred Air. I've been so impressed with their communication and efficiency. Our technician, Cody, was wonderful. You can tell he's very knowledgeable and he really cared about the work he is doing. I would definitely recommend them to anyone in need of their services.

Graham Collins

John from Preferred Home Services was polite, professional, clean and tidy and did a great job servicing my a/c units. I'd definitely recommend him.

Elyse Schrader

Nick Young did a great job working on my A/C unit. He explained to me everything he was checking and doing as he looked at it and then has the replacement capacitor in the truck to be able to swap it out right then. Extremely polite and helpful.

Megan Walters

My heater went out last Friday and my home warranty company directed my to Preferred Air. I have an infant and needed my heater working for the weekend’s cold weather. They were able to get me an appointment the same day! John came and was extremely professional and answered all my questions. He followed CoVid safety precautions. He and Gabrielle, the contact at the office, were able to get the part ordered so that my heater was repaired on Monday. I’m pleased with the quick, friendly service and the information both John and Gabrielle provided.

GOOGLE USER

I had John come out initially to look at the heater. All was fine, but he said the ac drain pan needed to be replaced. (He was the third to tell me that, inspector when I got the house about a year ago, the ac tune up guy, and then John.) When he said that I knew he was legit. After the holidays I had him come back out to replace the pan, which by the by, was the most AFFORDABLE around. I had some companies want TRIPLE what they wanted! John was professional, on time, and polite! I would highly recommend!

P Spads

Preferred Air & Roofing was great when they came out to assess my AC problem. John Almazan was excellent, he informed me that a new system was needed after checking my old system. He had pricing and availability within minutes. The install crew showed up the next day and was in and out within a couple hours. Everyone on that team was professional and job was clean and looked good after. Thanks

Jennifer Law Choo

Nick came out to fix 2 AC units for me. He was prompt, professional and experienced. I greatly appreciate that he was able to expedite the repair so we could have cool air before a very hot weekend. Great service. Highly recommend!

General Chipping

Excellent service. Quick, Reliable, and affordable. Uncle Tony took care of us and they will take care of you too. Call them!

David Boragine

Where to begin with this awesome service. It all started with a rapid return phone call to setup an appointment. Called on a Monday morning, had a technician, who ended up being John, out ASAP Tuesday morning. Also, John showed up right when the schedule window began and didn't miss a beat. John was super polite, responsive, answered every question, very helpful, and overall the best technician I've ever encountered. Will absolutely recommend Preferred Home Services to my family and friends and will tell them to ask for John. I'm also telling everyone on Google to do the same! A+ service and experience.

Jasmine Singh

Really like when Nick showed up right on time n took care of the problem. He explained everything in detail. Took pictures n showed us the problem area n fix the problem promptly. We definitely recommend this company for any of your AC/heating issues. They really made us feel comfortable n secure about there knowledge n competent. I will definitely recommend this company to my friends/family/co-workers.

Natasha Morgan

Best AC company! Preferred Air of Houston came out on a Saturday to fix our AC unit when the work order was put in by our home warranty that morning. Usually they do not come out on weekends but they were happy to send someone out to help us and the problem was resolved the day we contacted Preferred Air of Houston. They were great, professional, and prompt. Nick, the AC technician, identified the problem immediately and fixed the AC in 20 minutes! I recommend this company to everyone!!!

Jack Price

Great Service, Professional, On Time, Great Communication. I would highly recommend this company for all your air conditioning and roofing needs. John the technician was very informative and did not try to over sell me. He gave me multiple options to fix my issue. I will definitely be using them again in the future. THANKS AGAIN PREFERRED AIR!!!!

Marvin Westry

I just had a cooling system assessment by John Almazan of Preferred Home Services and I have to say that I was really impressed by his level of customer service and attention to detail. He really took the time to thoroughly explain the root cause of the issue. I will definitely be utilizing the expertise of Preferred Home Services in the future.

T Kelly

Nick was great! He checked the A/C and heating. Fortunately we did not have any major problems. Nick gave suggestions to get the most out of our unit and keep it running efficiently. I recommend this company because they are knowledgeable and friendly.

David Taylor

Nick scheduled to suit my day and was right on time. He was pleasant, direct, and solved the problem within minutes. It actually took me longer to write this review than it did for him to diagnose and repair my unit with a new capacitor. I am pleased to be notified that he always services my area, as I would recommend him and Preferred air for A/C problems.

Ivan Joel Alaniz

Nick Young came out for a service call and inspection. He was knowledgeable and professional. Explained what he saw and provided advice on how to best care for our A/C. I ask a lot of questions and he took his time answering them all. Thank you for the great service! I recommend them.

Sammy Samperi

I called Preferred Air & Roofing Of Houston to help find a leak that was dripping down into my sheet wall. Right after booking, I received a text confirmation that they will be out the next day. Once Matt arrived, he was very professional and immediately went into the attic and found the leak within 15 minutes of looking! He had everything sealed properly and I haven't experienced the issue again. These guys are very knowledgeable and extremely professional and easy to work with. I will never call another company other than Preferred Air & Roofing of Houston and I highly recommend you do the same.

Alicia Jarrett

John A was the technician that came out and he quickly diagnosed the problem and got the heater started before fixing the thermostat. He was quick, efficient, polite, and professional. He also wore a mask and maintained social distance to assure safety during this COVID 19 pandemic. I recommend this company for all your heating repair needs. Preferred air of Houston & roofing Thanks!

Kristi Allen

This is the BEST air services out there. They were friendly, timely and professional! Our home was super uncomfortable and getting warmer. We called. They were there next day right at the beginning of the promised timeframe. Matt M was an amazing technician who listened, didn’t get overwhelmed by nosey kiddos and fixed the problem so quick. CALL THESE GUYS if you need a service!

Tiffany Mitchell

Woke up this morning to no AC 🥵🥵🥵 My first call was to Preferred Air & Roofing Of Houston and within a few hours Nick had arrived to fix the problem. Professional. Reliable. Experienced. Excellent customer service. Most importantly in this Houston heat, FAST! If you’re looking for an AC company, look no further than Preferred Air & Roofing Of Houston!

Jason Gray

Nick came out on Sunday morning to provide a quote for adding a thermostat to my system. Great guy very friend and excellent customer service. I agreed to the quote and Nick did the work very professionally. I will deffinatley recommend your services. Thanks for doing a great job! Jason G.

Kiana Archer

My new pup chewed the outside wiring and blew the system of the ac. Preferred Home Services were there to the rescue. Spoke with them that morning and John was on his way within the hour to repair the wiring and the transformer box. Quick and neat service, friendly and professional, and we have heating and ac again. I would definitely recommend them for any repair or installation.

TXGOON

Kyle Curtis is highly recommended. He was super knowledgeable about my problem and showed me how to manage my system properly. I would highly recommend his services to anyone. He was also super goofy which made the experience that much more relaxed. Thanks Preferred Air!

David Chiu

An thunderstorm short circuited my AC circuit board the day after Thanksgivihg. Anthony (owner) was quick to respond when other AC companies were slow. Anthony was quick to contact one of his technicians (Nick) to help me out. They quoted me a very fair price to replace the circuit board and also installed a surge protector as well. Would strongly recommend Preferred Air to anyone who needs a reliable and honest company.

Rosonyii M

Highly recommend this company, for the first time I saw someone walked into my house to fix something wearing a shoe cover. That is the highest point of professionalism. Nick was very friendly, and very knowledgeable about his job. You understand what hygiene means. You amazed me today. Thanks for your services.

Jose Santellanes

The GM, David, came out to diagnose the problem late one evening and was very professional and gave advice on only certain components in our HVAC system that needed replacing. His company was the third one I contacted in order to make sure I was getting a fair deal. Preferred Air hands down offered the best price and warranty, so good that our whole system was replaced. Being a satisfied customer is an understatement, his crew had the whole system replaced in less than 24hrs from the time I made the initial phone call. I would recommend this company to anyone in need of A/C repair or replacement.

Christy Fredericks

Nick was super professional and honest. He had to climb into a tiny space to check out the air flow/ductwork of a back bedroom, which others have never done. As it turns out the way the ac/heating venting was initially set up is the issue. No repair, but appreciate the on-time arrival and professionalism.

Erik Johnson

We had a hot water heater issue and Matt showed up right on time and quickly fixed the issue. He was very professional and did great work. We will use Preferred for all of our home care needs going forward. Well run company.

David Turner

Preferred Air is great! Heat wasn't working on a cold night, Nick was at our house in less than an hour and job was done very quickly after that. Nick is very professional and courteous. We will only be using Preferred Air going forward.

John Cordeiro

John the Technician was extremely knowledgeable, professional and courteous. He provided excellent advice on how to maintain AC system as the homeowner. John provided the following service: A/C Tune up , system working great, good pressures after rinsing condenser, no water on pans. He also recommended Preferred Air's annual A/C Preventative Maintenance Agreement which covers two pre-season services per year. One AC service in the Spring, and one heating service in the Fall, which is less inexpensive than the current contracted home service. Highly recommend Preferred Air & Plumbing of Houston. John was the epidemy of professional and courteous service. Thank you so very much.

E S

Preferred Air was sent to my property through Landmark Home Warranty. After three attempts by a different company to resolve our heater issue, Nick was able to correctly diagnose the problem. Once they had the part JJ was sent out and was quick with the install and testing. Both technicians were very professional and knowledgeable, and the office staff was courteous and communicative. I always knew the status of the service request and heard from both technicians in advance of their arrival. Home Warranty contractors are very hit and miss, but I'll definitely be calling Preferred Air for any future issues!

Chris Perry

Nick was very quick and nice. He explained the gauge readings and was genuinely concerned with getting our air going. They took our call through our warranty last minute and came as late as 7pm. I will request them and refer to friends and family. Next stop, posting this review on my Nextdoor app.

Jarrid Calmese

Houston Preferred Air serviceman Cody was extremely knowledgeable about the state of our water heater. The service called came through my Home Warranty Company - Landmark - Which I was not completely happy with how they handled the situation; but that is for another review. Cody took the time to explain everything to me, especially the best and worst case scenario. The biggest plus was that he was very accurate and prompt with arrival times, on both days; diagnostic and installation. Installation had to be dragged out because it was a HW claim. I also want to give credit to Anthony, the owner, very reasonable and fair. He explained the delays and was clear on my out of pocket expenses. Landmark, handled this poorly, even to the point to where they made me contact the service company myself to get an explanation. I felt this was wrong because Houston Preferred Air is a contractor of their choice. All in all, service was good and the job got done. I am fortunate to have had a quality team on my service call. Thank you! I would recommend Preferred Air!

Sandy Skinner Bradford

We were assigned Preferred Home Services by my home warranty company. After some hiccups with the power outages, Nick Young came to our house and resolved our problem in 30 minutes. He was professional, explained everything that was going on and got us back above 65 (we had been in 44-55 degrees in this fluke winter storm) I would recommend them at any time!

Paula Roberts

Nick was great. Our air went out in the Texas summer heat. He came out after hours and was honest and took great care of us. We were back up and running within minutes when others told us it could not be done before a week. Preferred Air is my go to A/C guy. Thank you Nick. He ks great!

Reese Gustafson

Great company! They responded quickly and were very informative. Technician was knowledgeable, explained his findings very well, and made the diagnosis and service process comfortable and easy. I’d definitely work with them again!

Debby Moerbe

This organization is awesome! Many problems after Harvey - multiple contractors only looking for a buck. I needed help ASAP as AC wasn’t working and painters were scheduled for the next day - I called at night - Xavier promised to come the next day. Nick showed up to do the work. He got my AC running right away and didn’t try to mislead me into thinking I needed something I didn’t! The were fast, courteous, honest and fair. Exactly what a business should be!

Marisa Seloff

Lee, Ray, and Kyle made my experience with Preferred Air exceptional. They were all very thorough when explaining things to me, very patient if I didn’t understand, and very helpful when it came to the actual install. I had a tough install job, and they worked in the heat until it was done correctly — and then cleaned up after themselves. Highly recommend.

Penny Crianza

I would recommend Preferred Air of Houston to anyone. We had a new unit installed through our warranty company, after three contractors with all sorts of problems and wrong diagnosises our warranty company finally sent out Preferred Air of Houston. Nick was very professional and knowledgeable our new unit was finally installed. The owner even called us to make sure everything was going well. We had one issue after the install and Nick came out spent about hour testing everything and diagnosed the issue and had someone out the next day to correct it. It is refreshing to finally have a company that stand by their work and do the right thing. I gave 5 stars because I have had several contractors out here over the last year and they are by far the best in this area!

Helen Lozano

Nick did an awesome job in fixing our AC. He came out the same day and even showed up before time. While other companies told us to wait till Monday. We are are very happy with the service and now our AC is running better than before.

Courtnee Leeper

First time using this business and would definitely recommend! John was our tech, he was on time, very professional and what I appreciated most was he took the time to explain exactly what was causing our issue and how the part we needed tied into the system. We will be using them for any other issues!

oscar castillo

This company was great to work with! The price was great and the Tech, Kyle, was awsome. He arrived on time and explained everything to me. He also provided me with useful information to extend the life of my unit, and did not try to sell any products. Because of the low price that was quoted, I expected a pushy sales tech, or the "you have major problems" pitch. Thanks for proving me wrong!

MJ Loverdi

Professional service from the time I made an appointment until the job was done. Excellent communication including calls to let me know when they would be there. Jose provided excellent customer service and was very knowledgeable. He explained everything clearly and NEVER put any pressure to purchase anything or try scare tactics. My system was running in no time and prices were reasonable. Very good experience.

Sasha Salazar

They did some work for my office and when they arrived the technician was very friendly. He answered all my questions promptly. After explaining what was wrong he gave me a free quote to replace my unit and it beat two other quotes I had gotten! After replacing my unit I had no further issues! I am very pleased with Preferred and would highly recommend them!

Jullette Robinson

Nick was very professional& provided quick service. He had to order a part on Friday & said it would be Monday before he would hear from my insurance. To my surprise on Friday afternoon the dispatcher ( she was awesome but I don’t remember her.name)was calling to schedule appointment for Saturday!! Thank you guys Great teamwork

Yvonne Yaunk

Heater wouldn’t come on when I tried it this cool fall morning. Got a neighborhood referral for Preferred Air so I thought I would try them. Nick did a great job, was here ahead of schedule, got the job done quickly and at a fair price. Saved me about 50 bucks compared to some other companies.

Brandi Mathews

Had a seasonal checkup done on my AC today. Nick was fast thorough and efficient. Called be fore he came by, said he’d be there in 20,was more like 15. He made sure to let me know everything was working fine and looked good and that I shouldn’t have any issues. Highly recommend!!!

Pancakes 141

John Almazan came out early and right away noticed an issue with the central heating system. John also mentioned that he repaired the thermostat. I highly recommend this company.

Daniel West

Cameron was a very conscientious and thorough technician. At first meeting he was very polite and immediately went to work. The problem was with our drain line- he took time to show us how the cutoff switch worked, and what to do to avoid a clogged line in the future. He took time to address the problem, took time to ensure the line was clean, and showed me that it was clear. I felt he knew exactly what to do and would trust him with any future repairs. Nice job- its always nice to have a repair service you can trust.

Ash P

Very highly recommended for roofing. I had a roof leak that was much worse than I knew and Preferred came to check it out, explained the situation, guided me through the whole process of replacing the roof, discussed the products and answered all questions I had. I felt confident through it all and the results are absolutely beautiful. I'm beyond satisfied!

Wynne Roman

David Nieves was wonderful! He came quickly, resolved my problem quickly, took pictures to show me, and gave me an overall idea of my system's condition. He was honest and didn't make this a bigger project than it needed to be. He also gave me some information for my future needs, and I'll be calling on this company again.

Nagaraj Kenikar

I used the services of preferred home services for AC tuning and found it very responsive. John was there to help and answer all the questions and able to get the job done with utmost proficiency. Thank you

Marisela Almaguer

Excellent service! Going without a.c. for a couple of days I finally decided to call for help& after calling different companies I decided on Preferred Air. Just a few hours later Nick a Preferred Air technician came to my rescue. He immediately found the issue. He explained the issues in detail and he even offered a discount after understanding my situation& right away he got my a.c.working again.

Christen Elliott

Nick took care of us in a very professional manner. He explained what was wrong and what would be covered by home warranty very clearly. Preferred air was very easy and convenient to work with. I will definitely be using them in the future.

Dolores LaChepelle

Anthony Ligori, owner of Preferred Air & Roofing of Houston gave me the fifth estimate for replacing my old furnace and a/c unit. By then I had advanced from zero knowledge about these systems to an elementary understanding of the equipment and installation. Anthony provided the best explanation of all that was involved, answered all my questions, and assured me he did not use subcontractors. His crew completed their work with professionalism, courtesy, and punctuality. I have found a company I can trust to provide the best equipment and best installation at reasonable cost. Whenever my family, friends and neighbors need work involving furnaces, a/c's, plumbing, roofing, or electrical work, I'll absolutely encourage them to rely on Preferred Air & Roofing to meet their needs.

Melissa Johnson

I am so impressed with John and his level of service! His explanation of the work made it easy to understand. He was also very honest explaining what needed work and what did not. I highly recommend this Company and John!

Maryanne

Matt Morris was great fixing our AC. Fast service, very nice and excelent service!

Vanessa Jones

The entire crew is awesome. David came out shortly after speaking with Anthony. David did an excellent job of explaining our problem with AC and the options. Xavier also helped us understand so we was able to make an educated decision. One of the best decisions we have made. The crew was there early the next morning and displayed ultimate respect for our home by wearing shoe covers and covering the floors. Joey kept close communication with me and even set up my wi fi thermostat. I'm so happy to do business with a company with high standards and reputable. I will be a walking advertisement for Preferred Air of Houston! Dennis and Vanessa Jones

shane mansur

Preferred Home Services, Matt and Johnny, did an excellent job installing a Daikin Split 1 ton. They were timely, professional and super helpful! I’d recommend them for all AC services.

Janine Garcilazo

I just had Matt make a service call to my home for an AC unit not shooting air into Zone 1 (upstairs). He was very patient and thorough with his explanations. He cleared the drain line which looked to be clogged and gave me multiple options (best & worst case scenarios). Timeliness is a big deal for me and he was right on time and called in advance just as I was told he would. I also received text messages when he was on his way. Communication was real easy with this company. From beginning to end, it was clear Matt knew what he was doing and was extremely efficient. Thank you, Matt and Preferred Air!

Corinne Moore

Cameron came to our home promptly within the given timeframe, he even called when he was close to our house. He repaired our AC fan and explained everything to us in detail, including additional questions about the service and cost. I 100% recommend this company. Every time I called I spoke with someone polite and professional.

donathon delcampo

The person that came to assist me was John Almazan. Mr. Almazan was very professional, always came on time and went straight to work after explaining in detail what was being done. Once he was completed he went to show me the work and the results, and they were great. Price was good and reasonable. Would recommend and would call again for any future HVAC needs.

Samantha Young

Nick came out because our ac wasn’t cooling and we have to get serviced, he got us up and cooling by the end of the day. He was very nice and explain everything to us and even gave us a pretty good deal. 10/10 would recommend to family and friends.

Pamela Ramsey

Nick came out and took care of my problem, he was on time everything he did was perfect he explained everything to me in detail that was the best AC service I have ever had. They are going to be my new AC provider. Thank you Nick great job!

Johnie Holland

Great company that does an excellent job and stands behind there work. New roof in 1 day, in and out. Management was great and easy to deal with. Would definitely recommend to my friends and family. Have used them for other services as well, and always happy.

Mark K

Matt came to check out my air conditioning unit today. He called me when he was on his way and showed up well within the 2 hour window they gave me. He is very professional and does a complete job with cleaning and any suggestions as far as up keep and if the unit needed anything. Thank you for your time and keep up the good work. I will use Preferred Air and Plumbing anytime that I have a problem.

David Youngman

Excellent service from Mathew! Arrived on time, called ahead, did a few things extra like adjust complex a/c control in house, put in new air filters. Was courteous and cleaned up after self. I have come to rely on Prefered Air after trying other companies for my dual A/C System.

Vic D

I hired Preferred Home Services to do an A/C maintenance tune up. When John A. came out he did a fantastic job and was very professional. John explained the maintenance needed on my system and answered all my questions. Thank you! Will hire again.

Laila Rodriguez

The technicians that came out to my house were very knowledgeable and explained to me in detail what needed to be done. They were very professional and courteous. They didn't stop working until they fixed my ac (which was after 9pm)! I highly recommend Preferred Air! Thank you

aduarte2010

Nick is definitely a life saver. Called and he was here in thirty minutes to fix our A/c problem! He had us up and running in about 20 minutes! Worked fast and clean and very efficiently! Definitely recommended him for any A/C needs!!

Theresa Owens

Would recommend service gain. John Almazan was on time and completed my service request efficiently. He also recommended further maintenance in order to keep My unit in working order to prevent future costly repairs. My heat went out and was fixed within a few days.

Tanja Dakovic

This is the first time I used Preferred Air via my home warranty company. Got the appointment the same day I submitted the service order (huge thing in my book since it was the AC problem and greatly appreciated). Nick was very professional and knowledgable and determined the issue right away. Quickest service received so far. And few very useful AC care recommendations as well. In and out in 20 mins or so. I will gladly recommend Preferred Air to anyone looking for AC and/or plumbing services. Thank you!

Mike Burnett

Nick did a fantastic job and taking care of us quickly and diagnosed the problem. And got us cooling again, he will be out again in the morning to get us fixed with a new unit and got us financing for a new unit. Quick and easy thank you!!

Mayra Reyes-Escobar

John Almazan was our technician. He was very professional, took his time working on our HVAC and explained everything that was done to keep our AC in great running condition. Highly recommend.

Nola Lucas

Thank you John for your time, service and "above and beyond" knowledge with experience. I noticed your have high respect and detailed customer service that's "par excellence." Your kindness, patience, and care causes a good outcome. The love and knowledge of your craft, With a positive attitude ensure a satisfied customer outcome. Thank you for caring and going "above and beyond^with Professionalism, Experience and Care. John, It's appreciated!

Rebecca Haschke

I called on Friday, and was able to get an appt for Monday, super quick & easy. These guys are amazing! Nick came and checked on my heater today. He answered all of my questions, and gave me some tips. Very professional & down to earth.

The Chameleon

Wonderful company, and the individual that came to the house😁 was quite a pleasant, and as thorough as I hoped he be. We will be customers as long as we have an AC..... Update: WOW! My AC is working better than ever, I cannot thank the company and it's 2 great employees enough!

Larry Speck

Great experience so far. The original tech, bless his heart, got into an accident the day he was supposed to come out. They called right away to reschedule for the next day. Nick called & texted me that he was on his way. He was very courteous and professional and explained everything that was wrong. I´m very happy with this company. Good communication and professionalism.

Sherry Mabie

We want to thank Nick Young for being so professional and knowledgeable. He fixed our AC in one day after having another company out 6 times. We had been without AC for 2 weeks. Great guy and company.

Melissa

My experience with Preferred Air and Plumbing was exceptional. Matt came to diagnose a leaking kitchen faucet. Once we got the needed parts, Matt and Delbert fixed it in a timely manner. Professional and responsive all around. I would use them again in the future.

Chris Mcmicheal

Had an emergency late in the evening with a broken water pipe to my house. Spoke with a gentleman named Matt Bankston, told him my situation and how my water was shut off. He showed up shortly after our conversation and got me back in business. Even gave me a great price without some outrageous emergency fee. Great customer service! Thanks Matt

JBug Jamie

Thank You John Almazan , for excellent Service Report you performed on my family's heating system. You went above and beyond in customer service today. Thursday February 25, 2021 Today we received great service from Nick Young. Thank You nick for excellent service. We also recieved help from John during the snow storm when our power went out. John answered our safty questions and tried to help us the best he could.

Shaunna Adler

Matt of Preferred Air was great! Our a/c in our bedroom was not working when we returned from a trip. Matt called beforehand to say he was headed our way, was so very nice, & got everything checked, replaced, & going in less than 45 minutes! Very kind & professional! Thanks, Matt!

Derekyzfr6

If you’re looking for a knowledgeable,polite,friendly professional and extremely affordable company ..look no farther . I highly recommend Preferred Home Services! They will be my hvac people from here on out.I will also use them when my roof needs replaced.

Leah Cooley

I shopped replacement costs of water heaters after AHS denied replacement of my two units-one that was leaking. Matt was very punctual in returning my initial call and even allowed me to have text exchange while I was in a meeting. He beat everyone else's prices and went above and beyond to quickly (next day) and diligently replace my two water heaters that are inconveniently located in my attic on the second floor. He and his partner were professional, kind, efficient, helpful, and overall just pleasant to deal with. They even helped chase my parents' dog that snuck out of my gate. I highly recommend this company and Matt!!! I will be using them again.

Robert Crawford

They have been so helpful with my AC issues! Gabriella has worked so hard helping me, Lee and his helper (not sure of his first and last name but wish I did so I could name him also) were so nice and professional. Will have them back soon to finish the job!

Donna Eckels

Xavier and Preferred Air of Houston get my vote. They were Professional and considerate of my Home during the installation on my new AC system. The did a great job on the install, explained everything to me in the process and cleaned up the site and hauled off the old equipment. I would recommend these guys to anyone!

Doug Horton

My wife just had a hysterectomy and our house was hot! Preferred air squeezed us in a day after the all was put in. It was Friday at 6pm when the tech came out. Rick didn't leave until he felt that the issue was resolved as best as possible. Seeing as it was after hours on Friday I couldn't believe the commitment, service, and courtesy offered. He was informed, transparent, knowledgable, and professional. I never once felt like Rick was in a hurry but he did have a sense of urgency about getting the work done. I work in the service industry and therefore know good customer service when I see it. I HIGHLY recommend preferred air of Houston.

Christopher Green

Preferred Air of Houston saved the day for me. They came out same day and got my A/C running like new within 20 minutes after arriving. Xavier is friendly, professional, and was very good at explaining exactly what caused my A/C to go out in the first place. I would absolutely recommend these guys to anyone in need of an air conditioning contractor.

Melissa Philbrick

I had a DIY thermostat project that went bad. I called Preferred AC after business hours and they were very friendly and helpful. Kyle came within 30 minutes and was very professional and had my thermostat installed and working within a few minutes. I couldn't have asked for better service.

Tim Hoesel

Had a new HVAC system installed. The crew was very good. They were on time. They had the old system out and the new one installed in 5 hours. There was no standing around, everyone had their job to do. The crew was a well oiled machine. Great service, highly recommend.

keith lotf

Ben was extremely accommodative and quick in working me into the schedule, Nick got to my house within 30 minutes of my call and my problem was resolved within 10 minutes of him getting there. I will definitely be working with them again in the future!

Ron Galati

Just had service on AC (tune up, repairs and install UV light. John and Dren were the servicemen that did the work. They were very knowledgeable and courteous. Wore masks the whole time. We are very satisfied with their work. Highly recommend Preferred Home Services.

Dave Haase

Nick came out on the weekend and did a really GREAT job of working with my furnace. He stuck with the issue to make sure that things were working correctly. Could not have asked for better service!

Anthony Abisogun

Cameron, the engineer was amazing. He took the time to thoroughly troubleshoot and diagnose the issue I was having with the air conditioning system. He instantly figured out what the problem could be and then began the meticulous process of pinpointing exactly where the issue lay. In addition, he painstakingly explained his findings to me in layman’s terms, providing me with a complete understanding of what had occurred, why and what he did to temporarily resolve the situation and what needs to be done as a follow-up. Cameron’s approach should be the yardstick by which other service engineers should be measured by. Thank you, Cameron and thank you, Preferred Air.

Greg sanjn

Very Knowledgeable company! After having routine maintenance for the past 4 years with another local company. I tried preferred air because of a special for them to come out and inspect my unit for $39. my son has been getting sick and has had 2 upper respiratory infections within 2 months, with that being said my friend said i should have my ducts and coil checked. What they found was terrible! there was mold in all of my dcutwork and on my coil, i could not believe this especially after paying a company for the past 4 years that was supposedly checking my system Xavier our technician that came out brought me into the attic and pointed out that the coil has never been opened since it was installed and that there is no way that anyone has ever looked inside our ducts because of the sealant was original to the install. long story short we had our entire system replaced and all of our ducts replaced. All of this was done in one day! me and my wife could not believe the knowledge and quality from this company, you do not see this very often these days . Highly recommend these guys!

mohamed bah

John was very profession , he explain every thing in detail to me and my wife. he is honest with everything he did. I will definitely use this company and request for john next time.

Kate Hahn

Nick was super helpful and timely! He helped us same day and fixed our problem and had us up and running again!! Will definitely use them if we ever have future AC issues!

Stacy Gallagher

Preferred Air will definitely get my business in the future. They are not only very professional in the office but absolutely superb in the field. Diagnosed and fixed my issue in a timely manner. It turned out to be a relatively minor issue but was difficult to diagnose. However, Xavier was persistent and fixed the problem. Other repairmen might have just tried to fix one of the more obvious warning signs and the problem would have persisted. Thanks to Xavier's persistence and expertise our a/c is running like new.

Thomas C

Lee Perez and his team did an excellent and thorough job, were responsive to input on rebalancing airflow, and cleaned up afterwards. As sad as I am to part with so much money at one time, the work they did is worth the cost. I hope they're paid very well!

Kenneth Sullivan

We have been using Preferred Air for a couple of years now and are very happy with their service. They are always punctual and even sometimes early - and they will call to tell us they are running ahead or behind schedule! They help us find solutions that fit our budget or will work with us to get the work we need completed. Highly recommended!

Yili Chen

We needed some assistance with our heater. John came straight away and went to work and fixed the problem quick. Definitely recommend for anyone needing assistance, especially with the winter coming.

Nicholas Cowen

I will choose Preferred Air for all of my future HVAC needs and happy that I called them this time around. Matthew did a thorough inspection and cleaning of my units as well as explain a few issues along the way. He was prompt and professional.

H-Town Girl

My air conditioner wasn't cooling properly. Kyle found that the drain lines were clogged. He quickly cleaned them out and the problem was solved. He was very knowledgeable and professional. I highly recommend Preferred Air & Plumbing and their technician Kyle.

Joseph Cowan

These guys came highly recommended to me last summer when my AC went out. They were at my door in 45 minutes and instantly diagnostic and repaired the problem at a fair price. So they were the 1st one on my list to call when my toilet became clogged, once again PAPH had two guys out there immediately and the problem was solved. I am sure a lot of companies can do the same, but their Integrity stands out. Like any sucker who is sweating to death in the Houston heat I was relieved I didn't need a whole new AC system even though I would have easily paid for one had I been told too. Same thing with the toilet, they told me to look at getting a new one so they wouldn't have to come out anymore. Combine that with I instantly had someone on the phone my appointment was confirmed via email, their vehicles were clean and new, the guys were prompt, respectful and professional. Well, now it's my turn to highly recommend them to you...

Jared Lear

I Called Sunday night around 10:30 and though noone picked up, I got a call right back from, I'm guessing the manager(or owner) and he sent NIck out that night. I got a call from Nick requesting my address and he was at my house within an hour. He did a quick diagnostic, told me to just run the fan for the night and showed up the next morning between 10 & 11, cleaned my outside unit (I had NO idea you could/should clean those because noone told me growing up), and did a double check on my coolant levels (only one pound needed thank goodness). Very good customer service. I have these guys saved in my contacts and I'll definitely be calling them the next time I have a problem. I have anxiety so when Nick said I may have R22 Freon, I freaked out. thankfully my outside unit uses R410A Puron, so at least that is cleared up. Overall, these guys will stay in contact with you. whether it be text or phone call to let you know their status (whether they're on their way, having to stop at their office, or just getting done with lunch/dinner/etc). YOu wont have to worry about them saying "we'll be there between A & B" and never hear from them. they give you a time frame, yes, but they call/text you "I'm on my way right now, be there in X minutes"

Margaret Henry

Have a home warranty with Landmark for a home I purchased last month. A/C went out last night, which in Houston in August is flat miserable, and Preferred Air was the contractor Landmark assigned. They called me less than two hours after I called Landmark, and Matt was at my house two hours after that. He was very patient in explaining what went wrong with the system and was able to get everything fixed in just the one visit. Would definitely call them again.

Kyle Adams

The day of leaving to go on a mini vacation we noticed the house wasn't cooling like it should. I called to give a novice explanation of what the unit was doing. The day we got back Xavier and Nick came to the house and based on my explanation, knew what the problem was before confirming it. Xavier ordered the products needed and Nick was able to get the motor replaced that afternoon and the house cooled by that evening. Tall order to fill in the summer months of Texas heat. I will use them for all future issues and maintenance. Thanks again!

Drew Fetterman

I recently had a tune-up performed on my house A/C since I am a new homeowner and had a home warranty that covered this service. John from Preferred Air came out, and he was courteous, professional, and timely from the minute he arrived. I am a naturally inquisitive guy who likes to understand how stuff works, so I asked John many questions about my Carrier A/C system. I wanted to know about how the ductwork had been installed to where the filters were to how to best clean my unit. He patiently and courteously answered all of my questions. I also had a musty-smelling PTAC unit in a guest apartment on my property that wasn't covered by the home warranty's maintenance plan, but John provided me with a bottle of evaporator coil cleaner and disinfectant free of charge that I could use to clean it out. John from Preferred Air & Plumbing of Houston goes above and beyond! If John is any indication of the type of service that every technician from the company provides, then I can say with confidence that Preferred Air & Plumbing of Houston is a company that truly puts the customer's best interests first.

Loren Bewick

John A. Was a great tech, excellent communication and great work ethic. Because of John preferred home services has my business from now on. Very happy with them.

Halona M Holland

My husband and I called our home warranty company and they put us in contact with preferrered air. The customer service on the phone was amazing. Our technician name was Matthew. He was very knowledgeable and answered all of our questions. He did an excellent job on our pre season tune up.

Krystal Wishkoski

Preferred Air of Houston is the most professional AC company I have worked with. They were very timely and accommodating to my schedule. The did great work and explained everything to me in the process. I would recommend these guys to anyone!

Anne Clark

Nick visited us today to check over our units. He was prompt and very courteous. Highly recommend Preferred Home Service for all your AC/Heating needs.

Sally Henke

Landmark Home Warranty sent Preferred to my home to fix a plumbing leak in my guest bathroom. Cody and his partner did an excellent job, even after encountering problems that always seem to occur in older houses. They repaired the leak and cleaned up very nicely after themselves. I was nervous about people having to work in my marble bathroom, but they left it as tidy as it was when they came, although with the leak repaired very professionally.

Christine Ramirez

Nick came out super quick from the time I called to the time he showed up was much less than anticipated. And he fixed my problem within minutes of being here. This is my second time to use them and are super fabulous. I highly recommend.

Ken Tidwell, Jr.

John and Dren were great! This is the second time that John has been to my house. He is professional and has earned my trust and future business with Preferred Home Services!

Kc

John did a great job with our a/c problem. He fixed it quickly and worked with our warranty company. They arrived on time too! Thanks John

Lauren Carter

I found your company off google and was so pleased with the job Kyle did on our AC unit! He was quick and reassured us that we chose the right company. I will definitely be using y’all again and recommending to friends!

Denise Spruiell

A+++++++ Excellent work and great customer service. Very professional and work was completed efficiently. We are very pleased with this company. Matt was super helpful and easy to work with.

Gloria Torres

Our ac died in the the afternoon. We called preffered air and they were here quickly and fixed it on the same day!! And They didn’t charge us an arm and a leg. Thank you Nick for taking the time to show and explain to us what was going on with our unit.

Mauricio Rodriguez

Professional, courteous, and got the job done! On one of the few cold days in Houston I come in to the office in the morning and my air conditioner is running. I was referred to Preferred Air by a friend, so I called them. They came when they said they would, they diagnosed the problem, and they fixed it. Apparently, all I needed was a new thermostat. I will certainly use them again!

Mark Weaver

Matt Bankston was awesome to work with. He was very responsive. He walked us through the process beginning to end.

Austin Fitzpatrick

Called because I needed immediate help and they showed up the next morning! Very professional and knowledgeable company. Came in, took care of the issue, and charged a very reasonable price. I 100% recommend Preferred Air & Plumbing.

Nicole Garcia

Absolutely love this company and Nick is a professional and efficient technician. He text me when he was in route and showed up on time and with a mask. If you need any A/C work done these are your guys...

Tesha’ ‘Esre

John Almazan was amazing and professional the whole service. He was kind to address all of my concerns and answered all of my questions. I will be using Preferred for duct cleaning soon. Thanks!

Sharon Miller

Highly recommend this A/C Company. We have a home warranty and when maintenance or repairs are needed we will only let Preferred Air complete the task. The technician Matthew is very friendly, knowledgeable, and truthful.

Dariece Rau

Matthew was very courteous, called to let me know when he was on his way and his estimated time of arrival. Checked each of the units out, let me know what he observed, showed and explained to me each step as he did it. He did a great job answering questions and addressing issues.

R Chari

Nov 18 Update Heat Xavier worked with us for nearly 2 weeks to try to sort out what was wrong with our furnace when it suddenly wouldn’t work when we turned it on this season. After lots of troubleshooting the unit itself and replacing parts it turned out that a roofer who’d been fixing a hole in the roof elsewhere has left a paint cap behind and put it in the furnace vent pipe. Definitely not a normal occurrence but Joseph & Xavier were patient despite frustrations trying to get it back working. Appreciate them fixing something that another vendor was actually responsible for breaking A/C We’re still having issues with the AC unit that Preferred Air replaced with American Standard coils in May 2018 that was creating water in the attic but that is on hold until it gets hot again as we’re unable to troubleshoot it in the winter temperatures

S G

They installed a new heating unit in our attic and did an excellent job. They were very professional from start to finish, I highly recommend this company.

Mandy Mcclister Smart

Nick with Preferred Air was awesome.... I wouldn't use anyone else but Preferred Air, I called them at 5pm in a panic because my AC was not cooling and they sent him out that night, he came out at 930pm with a smile on his face, diagnosed the problem, explained it to me, had it on hand and fixed the problem right then and there!!!! thank YOU Nick!!!.

Larry Gardner

Thanks for sending Nick to take care of my AC Issues. Nick was prompt, courteous and did an excellent job of explaining the problem and initiating the repairs. Thank-you Nick for the outstanding service.

Danielle Schiller

Matt came out to my condo to complete an A/C service. He was very knowledgeable and explained to me in detail what needed to be done. He was professional and courteous. Matt will be my first call when it comes to my A/C unit.

Edinson Velasco Jr

Excellent service. Nick was very punctual and professional. He took the time to explain potential issues and also gave recommendations to improve our system.

Lacey Ogan

Matthew came out and inspected our HVac unit and was knowledgeable on what we needed repaired. He also communicated with us well to let us know when he would be arriving and came next day to repair what was needed. I recommend them highly!!! Thanks so much!

Angela Bales

Extremely happy with Preferred Air. The tech, John, was very informative and got my ac up and running within 20 minutes. Highly recommend Anthony and his team for all your AC needs.

Michelle Hughes

Xavier, his compny, his staff, The absolute GREATEST. Came right out. They went WAY ABOVE SERVICE. Nice and Honest. Polite and answered all questions. Looking for a decent plumber? Look these guys UP. 5 stars unless there are 6 then 6 Stars

Ashley Hinojosa

AC went out and called around 9pm and tech was here by 10pm. He let me know the condenser went out but he had part and could replace in 15min, which he did in less time. Tech was fast and friendly. We can sleep comfortably now. All due to a quick response.

Bryan Holbert

Nick came out to my house late in the evening and fixed my heater issues. He was on time and professional with everything he did. I will definitely be a repeat customer if I ever need anything again.

Hayden Mcneill

Called after AC went out and they had someone come out to inspect it within hours. Was able to schedule a repair for the next day. Would definitely recommend to others and use again if necessary

Nele Ville

I dealt with a few workers from Preferred Air & I have to say they were all great. They installed a new unit & furnace on last night. They were willing to work OT to ensure that we didn’t have to go without heat.

Tina Winograd

Matt was great. Showed up on time. Knew how to fix issue and showed me how to prevent future problem. Very nice and personable. Pricing was great. He is our new plumber.

Sammy Garza

Kyle Curtis is the man! Super cool guy that knows what he’s talking about! Helped me with my problem in little to no time at all and showed me the correct way to use my system. I would highly recommend his services to anyone! Thanks again!

Jay Tellez

Cody and Mando came out to our because water was pooling in the front yard. We ended up having a busted waterline. Cody was very clear on the options we had to fix the problem. Even though I was at work, he let me know how things were going. He even went out of his to send me a video of the leaking waterline. Both men were courteous and professional and I highly recommend them.

Marisela Orozco

We had a great experience with everyone, from the initial inspection by Tony and David to the next day installation by Joey, Tanner, and the entire crew. All of our questions and concerns were addressed by this well informed group of professionals.

Ihsan Yuksel

Matthew came in today and was very helpful. He checked both our AC units and gave me the diagnostic in a way that I would understand. He offered great service at great rates.

Michael Winters Jr.

Matt was on time and very helpful! He explained everything he was doing and was happy to answer any and all of questions. We will definitely use Preferred Air and Plumbing again.

PJ Simecek

Nick Young was very professional with his service, arrived on time and had the issue resolved quickly. I would definitely call again for any future hvac needs.

Carrie McKenzie

I highly recommend Preferred Homes Services. They have excellent customer service, very professional and efficient. They have worked on both the hvac and heating systems in the past six months. Excellent experience.

Dren Shala

This is one of the best Roofing Contractors I have ever dealt with! Great Communication skills! Matt was great to deal with and I would recommend you call him!

Pamela Crouse

Matthew was quick, courteous, professional and explained everything to us respecting our time. Preferred Air has been an excellent company for our a/c and hearing needs. Thank you Matthew.

Morgan Lockett

Great service! They were very quick to have someone come out and look at our water heater and explained everything. Then fixed it quickly after. Will definitely continue to use them!

Mickey McNamee

Matthew at Preferred Air provided excellent service, clearly explaining the work that he was performing and the resulting findings. Matthew displayed his extensive knowledge of AC units, and diligently performed the services requested, leaving me feeling confident that our AC was ready for the miserable Houston summer heat.

Amber Fletcher

Nick did a thorough job. We were having trouble with the master and nursery being too warm during the day. Nick fixed it and his room was instantly cool with in the hour.

Matthew Trahan

Had a leak under the kitchen sink due to old corroding valves that I could not change out myself. These guys were recommended on HomeAdvisor and came out the very next morning first thing and took care of the problem, replacing the old valves with new ones. Price was fair and they worked quickly. Thank you guys!

Debora Janis

Kyle came and was courteous, competent and explained things very well, he fixed our AC quickly and the price wasn't terrible, I would recommend them and will use them again

chavezf3

Excellent service! Cody took care of my issue in a couple hours. Outside pipe busted and had to dig to find the issue. This was in Houston rain! They have def earned my business moving forward!

Tressa Warren

Nick and Cameron did an amazing job! Prompt and very courteous. Very enjoyable to work with. I would recommend this company to anyone needing ac service

Jj Chen

Technician Matthew is professional and courteous. He explained details of the problem with patience and did a great job here to fix my air condition.

SONYA SMITH

John was helpful, informative and courteous. He told me what he was doing and gave an estimate of the time it would take for work completion. I appreciate having air again, especially right before the summer months kick in.

melvin bustillos

David Nieves at Preferred Air took care of us! Heat is back on and we are warm again! We will always call Preferred Air for service! We definitely recommend, prompt, respectful, and trustworthy. Thanks again David!

Yu An

Very professional and effective on my HVAC and roof installation. Absolutely 5-star job.

Cynthia Gonzalez

Very pleased with the service. We did not have to wait long for them to come out the next day for a non emergency service. David was polite, friendly, and prompt. I was very satisfied with the service and will mostly definitely recommend them to friends and neighbors.

Alitra- Scentsy Consultant

Matt Morris is absolutely fantastic!! Friendly, knowledgeable,professional, and on time. Walked me through everything. I would certainly recommend PHS!

Mazin Al Hashimi

Matthew came out today with a professional attitude that left me confident in his findings. He explained everything with great detail and gave us several reasonable options to get our system running 100%. Thanks Matthew

Kristen Edwards

Matthew did spring check up on AC units today. He explained everything he was doing and what needed to be done. He was friendly, knowledgeable, and provided excellent customer service.

Anthony Henley

The Preferred Air technician (Nick) was here within 20 minutes and provided excellent service. I'll definitely use them again.

Michelle Youngblood

Kyle Curtis was amazing!!!! Super knowledgeable and helped show me how to prevent future problems. Has a great personality which also helped ease my worries. Highly Recommended

Mark Liebergot

This is a very professional company and nick gave me everything he said he would do with a fair price. I highly recommend this company ! They are also a BBB accredited business.

Sara Prather

Mathew was great, he explained the cause, problem and troubleshooting the problem with our air conditioners. He got it fixed quickly and now it turns on like a dream, we're ready for the Houston Summer!

Jacqueline Voge

Got my a/c system service today by technician john from preferred air of Houston . He walked me thru the process of my home warranty company. Very professional highly recommend preferred air of Houston and John

Melissa Alvarez

I was given a heads up that my tech was on the way and John arrived exactly on time, explained what he was doing and gave me feedback in layman's terms so I was able to fully understand.

Derek Dipuccio

Delbert and Matt saved the day and were absolutely professional from start to finish. I would highly recommend them to all my friends and family. Customer for life here.

Larry Sykes

Nick & Cameron arrived within an hour of first contact. They found the issue and completed all repairs quickly. Highly recommended. All of this occurred starting at 8 p.m. and completed prior to 10 p.m..

Helena Morris

Cameron was WAY ahead of schedule so he called to come out early. After negotiating a time, he arrive promptly, explained everything to me the best he could, and answered all of my questions.

Renae Cummins

Nick came out on a Sunday afternoon to service my ac unit. I am very grateful for his services it’s to hot in this Texas heat to not have ac. Service was excellent thanks again guys!

Ophelia & Warren Pereira

Nick was so awesome...he came after 7 pm to repair my unit...he was great to deal with and extremely efficient and knowledgable...highly recommend them...would give them 6 stars if i could!

Karen Judice

Matthew Montgomery was so helpful, pleasant, and quick. I appreciated Preferred Air's prompt service call, and the repair was quick and easy.

Broken Fixer

Matthew repaired our central air units and the house is becoming cold again - thanks! He was very helpful explaining the parts of the ac system to us.

Felicity Miller

Nick was wealth of information, and even found an issue with the plumbing that the plumber who had just left hadn’t found (he said call that plumber back, and he even talked to him and sent him pictures of the issue). Who does that nowadays?

James Maslonka

Nick was great. Came in and fixed our AC system. Preferred Air always takes care of the customer. Thanks Nick.

Lindsey Garrison

We had an issue with our upstairs unit shutting off and on. They were able to fit us in the next day and Mike explained the issue. Thank you for great service!

Jose Hurtado

John helped me out today and was great, very thorough in his inspection for my summer tune up and helpful in providing information about my system. Thank you!

Tim Daniel

Always a quick response and quick work. We bought a new house that needed AC work on both systems and they took care of both super quick. Definitely recommend

Jim and Robin Doane

Nick came out and was on time. He replaced the filter and reduced the blower noise. He provided good service.

Mark Zimmerhanzel

John Almazan was prompt and efficient. Very professional and highly recommend his work.

Leila Nokes

Matt and Delbert were very prompt and courteous. A job welll done. We definitely will referred you all to others.

Marquis Jordan

Kyle S. was thorough, knowledgeable and showed us how to maintain our unit. I highly recommend him and will tell my friends and colleagues.

Girijaa R

John A and Lee P both did great jobs with prompt diagnosis and repair. and on the admin side Gabriella was friendly and communicative

Stephen Edmonds

Nick is a great service technician. Serviced our system well and did not give me a hard upsale. When I am ready I will use his services again.

Tim S

I called them at 4:00 on a Saturday. I knew my A/C had breathed it's last breath. They had a new A/C installed and giving me cool air by noon the next day.

Terence Williams

Nick did a great job cooling us off today. Called before coming and arrived on time. He knew his job and went right to it.

Paulina Cruz

Pleased with the work that was done! The individual David Nieves who was very kind and Preffered air replaced the HVAC system in my home. Highly recommended.

R R

Nick was on time, professional, and finished the maintenance visit quickly. I received a call letting me know when he was nearby. Very pleased.

Amanda Montenegro

My heater went out and thanks to John for explaining the whole heating system to me and how it works. Now we’re just waiting to hear from our home insurance to see how much a new heating system cost.

Christon Carter

Matthew was great. He finished his job in a timely manner very professional. I would recommend this company to friends and family.

Katelyn Vorderkunz

Nick was so professional and super helpful! He was in and out quickly finding the issue and fixing it within 15-20 minutes. I would greatly recommend this coming!

Alex Turner

Nick has been great each time!! Very knowledgeable and diligent about his work. Would recommended them to anyone!

Stephen D

Nick, was very courteous and efficient at his job. I would definitely recommend using the service again, A+ rating.

Caroline Benak

Nick was my technician today. He helped and fixed my air very quickly! Super responsive and professional! Thank you!

Joan Cummings

Nick was very professional - Said we DIDN'T need to replace equipment and tested to see everything was in good shape. Appreciate his honesty!

Mary Ann Beseda

Jose was able to diagnose the problem with my attic a/c unit. He fixed the problem and offered suggestions for preventing it. He was efficient and thorough.

Jeremy Bledsaw

The technician Nick that came out, did an outstanding job, very curtious, friendly, and professional, will definitely be using the again for all of our A/C and plumbing needs.

Chan Tran

Nick and Mike did a good job cleaning my air condition and providing a lot of useful maintenance tips. Thank you! Chan.

Cody Zink

Woke up to hot air and nick came out within an hour of calling on a Saturday morning and had the problem fixed fast. Will be using this company for our AC needs.

Patrick “PatDaRat” Bochard

John was professional and arrived at the beginning of the establishment time window. He also educated me on some ac maintenance I was unaware of as a new home owner.

Bill Schmidt

Mathew did a great job! Arrived during the schedule appointment window, quickly diagnosed the problem and got us up an running!

Omar Becerra

Kyle C. was an awesome representative of your company for the service given, GREAT customer service. Very pleasurable experience, 10/10 would totally recommend!

Chris OGrady

Xavier Wagner excellent and professional service took the time to explain what needed to be done in detail quick response kept me up to date on when he was going to be there Highly recommend Preferred Air & Plumbing Will use them for all my a/c and plumbing needs

Mike Ace

Nick came out short notice, late after 7:30pm to check AC which had quit working. Thank goodness minor fix and we can sleep tonight. Thanks Nick!

Cody Brown

Nick was very good at what he did. He explained everything very well and I would recommend him for future clients. Thank you!

James Salners

A complicated installation of a heat pump in cold weather took perseverance and several visits. Preferred Air stuck with until everything was running smoothly. Friendly staff all around.

Carol Jung

Matt and Delbert were fabulous and very professional. They were in and out pretty quickly. I will definitely call on preferred again

Benjamin Goss

Matt was on-site at the appropriate time and made a speedy assessment. I felt comfortable with his explanation and he helped me make an informed decision about what to do next. Thanks again, Matt.

Ricky Lyons

Nick came out and had our AC up and running within minutes. Very professional and polite. Thanks for the great service.

Serina Salazar

Great guys fixed the ac! Omg helped us out a lot. We were dting in the heat for 2 days without ac. But thanks to them we are so happy its fixed

Chase Cassidy

Nick came out and cleared our drain line and informed us of a lot of stuff we didn’t know about he made the service very affordable for us 10/10 service would recommend to my friends and family.

CCHLucas

Matt came by thru a warranty call. Made a few recommendations and showed us how to deal with a few things. Good attitude and servic.

Todd Alexander

Nick came out within 2 hours of my request and fixed the problem very quickly. He did a great job and it's much appreciated!!!!

A. Frakes

Great service, Kyle was the tech that came out, he was polite, quick, and knowledgeable. My AC was fixed quickly and my house cooled.

Tamara Marshall

John was great. He showed up on time, was very professional and got not off our units clean.

Angel Rizo

I had the AC tune up this morning, Mr. Almazan was on time, friendly, professional, kindly answered all our questions, highly recommendable.

Lily Rodriguez

John almazan was great and explained everything in detailed. Will definitely call again if I have any other issues.

Andrea C

Nick was great! He was helpful in informing us of our options for replacing our a/c unit.

Isabel Valdez

Matt and Mando came out to help with our plumbing issue. Fast and excellent service, would definitely recommend and use them in the near future.

Debra Ace

Nick was Pleasant and timely. Worked us in between appointments and was absolutely great to work with! Thanks Nick!

Idle Vast Expanses

Matt came out and got our AC inspected and freon filled. Super quick and very helpful, especially in this TX summer heat!

Maria Arnold

We needed an inspection as we are selling our home. Nick was polite and efficient in doing his job.

Julio Nunez

Took the time to come out Saturday evening , Xavier was on point very knowledgeable and respectful! Even came back to check up on following day to make sure everything was good! Overall great service!!!

T D

Today had Matt and Kyle help us today. They were very professional and friendly. They were a big help when our air conditioner broke down. Thanks Matt and Kyle!

Kasey Humphreys

Very professional and on time. They'll give you a good explanation of what's going on with your system, how you can help out with maintenance and a good run down of the options available to you.

Alex Leyva

I had an ac problem and Kyle was prompt and very professional. he answered all my questions in great detail. I truly appreciate the company for hiring kyle. -Alex- 6/20/2017

B N

Very impressed overall with the service and level of care, big thanks to David Nieves for the excellent service and attention to detail. I recommend reaching out to David directly as his professionalism really got me on board.

Live Wire

Xavier and his team are 1st class ,both in quality and customer service. They are definitely the hvac service I will be using from now on.

Travis Pryor

Nick is the best HVAC Tech. After 10 minutes on site A/C blows cold air. A/C blowing cold enough for a winter coat.

fernando garcia

David Nieves and Preffered air replaced my HVAC system to my house David is very helpful, I will definitely be using them again!

Steve Saboe

Responded on schedule, was a few minutes late but called to notify. Solved the problem quickly and communicated well. Thanks!!!! Nick was great!

Pray Like This

John came out and right away identified the issue. Clearly communicated when he would be arriving and took good care of our AC 👍 …

Marisol Z. Lorenz

Matthew came to check our heater that didn't work and clean the coils. He was very friendly and seemed to know what he was taking about.

Tammy Nederman

Thanks, Nick, for being ontime, reliable, professional, & the friendly customer service! It's great to know you guys are there if ever we need you, especially during hot Texas summers.

KYLE PINGSTERHAUS

Great service by the Preferred Air of Houston team and we appreciate Nick coming out and fixes our AC issues.

Ani Vardanyan

I really liked the service, John was very professional and nice. He went above and beyond to fix the issue.

ROB G

Great company, never jump to conclusions these guys are great, I will be using them again in the future, and to the Tech my mother cursed out for no reason, I truly apologize that's not how my household operates

Jodie Strain

Matthew did a great job servicing our AC unit. He was very professional.

Ruben Rios

Great work by Nick Young. Very technical and explained all functions of heating system and how to maintain it.

Jakob Venturina

Our technician Matt provided exceptional service. Very knowledgeable! I will definitely use them again.

Z Torres

The service was quick. Perfect since than Houston heat is horrible. Nic arrived within the hour and had the AC unit back in service.

Lamarr Williams

My technician Nick was early, and very professional. I’m very satisfied with the service, I recommend them to everyone.

James Stone

Nick did a great professional job. Will use them as my go to A/C, Heating rep.

Andrew Manchac

Great service. Kept me updated on what was going on and called me to let me know they were on the way. Nick was very helpful and knowledgeable.

ANTONIO VELAZQUEZ

Great place to work! Good people, positive work atmosphere, fairly balanced work to life ratio. Rapid growth, = potential to advance yourself!!

Ted Lewis

Nick did a great job. He give me a lesson in a/C cleaning.

Adam Garrow

Matt Montgomery was great. He walked us through the entire repair. Highly satisfied.

Adam Levy

Nick came out home to service my air conditioning and l Adam levy was please with his service five star service thank you Nick.

Anthony Thompson

Cody and Mondo were professional, friendly, explained what was being done, gave advice on how to prevent issues from happening again and did the job well.

Qisheng Liu

Mr. Nick just did a good job for repairing my house furnace. I'm happy with the job well done. Qisheng

Brett Westbrook

Matthew was professional and courteous and had our A/C up and running in no time at all.

Billy Cosson

Nick and Matt did an amazing job. Very friendly and knowledgeable. Would highly recommend!

Kim Dykstra

Timely, professional, did amazing work and they don't try to rob you on the prices. I Def recommend these guys to anyone!

Justin Kouba

Nick was great! Came in and was respectful and fixed our broken AC in the heat of Summer!

Mimi Whitlock

my experience with air preferred with awesome they did everything getting my ac fixed in timely manner and order parts

Christy D.

John was very professional and helpful. I would definitely use this company again.

Jacquelyn Roberts

Great setvice and fair price, i did have lower quotes but i was sold on quality and professionalism. Would recommend this company to anyone!

savi belle

Matthew came in and fixed my air, he was respectful and awesome. he made my house cool again. #nomore90degreeupstairs

Michael Schreiber

Very professional, knowledgeable and personable. Explained everything so homeowner can understand

Victoria Silva

Nick came out within 90 minutes, diagnosed the problem and had it fixed in 10 min. Highly recommend.

Aj Stwok

Technician name Nick fixed out heater within minutes and was very professional.

vilma farias

Received great customer service from Matthew! He is professional and knowledgeable! Highly recommended!

Rachael Tomic

Gary & Matthew were great! Did a thorough job. Thankful for their time Today.

JA Maslonka

Nick was awesome! He arrived early and got out unit running quickly!!

Levi Gustavus

Nick showed up on time and was very professional and thorough. Very knowledgeable and expeditious.

Atiras McClendon

Very happy with Matt our air went out, and he was there before I arrived home and had the air working very fast :)

like a Boss

Great company! ! They came out n checked everything and replaced what was needed n walked me down the whole set up . Thank you nick

naomisanta

Mathew was awesome. quick job done. and on time!!! He explained well and great job done.

Tony Meier

Mathew and Gary we're excellent. On time and thorough. I would use Preferred Air again.

Faith Whittier M.D.

Nick was so fast and helpful got our heat up and running quickly on a cold day. Thanks Nick!!!

Fernando Garcia

Great Quality Service at its Best. I trust Perferred Air & Plumbing anytime for all AC & Plumbing, Highly Recommend.

Adeola A

Did a great job. Mathew is fantastic.

GYaker Fishing

Nick was great! Came at a crunch time and got us up and running!

justin weaver

Nick was a great help. Very helpful in answering my questions. And gave me some advice. Very good young man.

Cynethia Bell

Kyle, the AC Service Technician was awesome!!!! I recommend Preferred Air to anyone who's having AC problems.

B.

I asked for an experienced technician and Nick provided great service and professionalism, he even wore shoe covers!!!!

Houria Bellatif

Matthew was very professional and timely. Would certainly recommend him and his service.

Barb Dolly

Matthew is very knowledgeable, polite, and hardworking. He found the problem and fixed it right away. :)

Sunny Preap

Nick did a wonderful job at my house. He is the best AC tech ever,!!!!!!!!

Travis Daniels

Nick came in and was very polite and informative. I highly recommend this company.

Forrest Crump

Great company to work with. Take pride in their AC work and were quick to resolve any issues we had.

Rahil Virani

John was courteous, on time, knowledgeable, and fast! Definitely using them again.

K.L Bracey

Matt and Delbert work fast and were a really great help. Couldn’t have asked for better service.

Gerald Kent

Nick came out quick and fixed my ac compacitor and got my house back cooled off for my family and animals

Rajee Dhamani

David was amazing and so quick to get the job done! Glad he got it done.

Junior Perez

Very happy with my service. Nick was very hepfull and solved my A/C problem.

Chuck Daigle

Matthew was on time and efficient. Took time to inform me of what should be done to have system run more efficiently.

William Crane

Great service. Matthew not only fixed the problem for today but fixed it so it would not happen again. Thanks for the great service matthMa.

Jacob Sanmiguel

Matt and Mando did a fantastic job will be doing business with these guys again I will also be referring to all my friends and family thanks guys.

Melissa Terrebonne

Excellent service. The technician changed his schedule to accommodate me. Thank you Kyle for the heat.

Sandie Zalud

Matt did an outstanding job - very professional! Thanks for great service!

Carla Moon

Matthew did a wonderful job. He is very professional and efficient.

Regal Diesel

John is very professional and did a great job

Emma Coronado

Nick was out here speedy and prompt.. On a Saturday..to fix our furnace... On the coldest day 👍🏻🎉. Thank you Nick!!! 👍🏻🎉🎉🎉 …

Nicole Dugas

Matthew was amazing! Very helpful and knowledgeable. Quick and professional.

Henry Benitez

Nick was great and helped me with everything I needed!

dave fergurson

Nicholas was extremely professional and courteous. I will be calling in him in the future!!!

Amber Yaws

The tech cody was very professional. He answered every question I had and got the job done fast :)

Ashley

Preferred air & plumbing Came out to my house and Kyle C. Did awesome! Thank you for your help.

Robert Faniel

Mr. Kyle was extremely helpful. Will be recomending Preferred Air to some friends..

Michael

Nick did a great job for us and did a great job of explaining everything to us.

Justin Roberson

Thanks to Nick and the boys at Preferred Air I will be sleeping good tonight! Great service!

Steven Garcia

Nick was very polite, informative and most in all on time. Thanks

Martin Leitgab

Matthew came out on the weekend and fixed our ac promptly- thank you!

Kim Gough

They don't try and sell you something you don't need just what may be required for your system. They also answer any question that you have and whether something will work or not.

Khai Tran

Nick came out and did great tuning up my system.

John White

Nick did a great job, diagnosed the trouble and returned later with the part as promised.

Miriam Barton

The technician, Cameron, quickly determined the problem with my air conditioner and skillfully fixed it.

Chip Colvin

Matthew was helpful, knowledgeable, and took time to talk me through all of my options!

Michael Wilmot

Xavier called me to explain what was going on and thank him for that. Work will be completed on Monday night.

Brandy Ammons

Kyle C. was great! Very informative and professional! Would highly recommend!

Kathryn Anderson

Matthew was great. Showed concern that we not waste money unnecessarily

greg cash

Matt was on time, knowledgeable, and repaid my system with no hesitation.

Darrell Torbert

Arrived on time. Answered all my questions. They did great work!

chad moses

Kyle s. Super Knowledgeable very friendly and fair had a great experience will use again

Dora Manolopoulos

Nick was very informative and knowledgeable and rook care of the problem . Highly recommend!!!

Jay Chapman

Great service...very professional....did the job in a timely matter....was very informative...highly recommended this company to everyone.

Too Tall Media LLC

Great service, quick and technician Kyle was outstanding. Definitely recommend.

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