Reviews of Bell Brothers Heating and Air Conditioning, Inc.. (HVAC Contractor) in Des Moines (Iowa).

Bell Brothers Heating and Air Conditioning, Inc.

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HVAC contractor

HVAC contractor

2822 6th Ave, Des Moines, IA 50313, United States

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Information of Bell Brothers Heating and Air Conditioning, Inc., HVAC contractor in Des Moines (Iowa)

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Reviews of Bell Brothers Heating and Air Conditioning, Inc.

Johnny T. Elzey

Great service!! Furnace and Air Conditioner install and Duct cleaning. Everything was great from beginning of the job until they finished. 3 different crews within a 4 day segment. Every crew did a awesome job. Thank you to all the guys hard work and dedication to get the job done. We really appreciate it

Kelly Peck

Highly recommend Bell Brothers! I’ve used them for over 10 years, and they have always been reliable, professional, knowledgeable & great quality. I recently had a full system replacement & they were wonderful. When my furnace went out, they even came out within the hour & got my furnace running for the couple of days before my replacement appointment. Excellent customer service!

Lindsey McAninch

Technician (Dave) gave me a call letting me know that he was on his way/eta and Arrived on time. Very friendly and did a thorough job. Performed the system update on my tstat and took my dirty filter. Very happy with my service and looking forward to using Bell Brothers again!

thenewcombs1994

Husein did a great job checking the status of our heating system. He was very professional and did a thorough job. He clearly explained what he was going to do and gave me good advice on some upcoming maintenance things that I need to watch out for, as my system ages. I would hire Bell Brothers again to maintain my HVAC system, they are reliable and professional.

Abby Host

EDIT: Spoke to Jason G (Owner) on the phone this morning and he has worked with his staff and the manufacturer to settle our issue. I appreciate the follow-up and the care they take of their customers. I cant think of many other places who would follow-up on a review to make sure you talked through the issue and came to a resolution. I think this speaks volumes of them as a `business. Amending my original score to a 4 star. Our HVAC was installed by Bell Brothers in 2019 prior to our purchase of the house. Unfortunately we noticed our AC was blowing room temperature air intermittently in between cool air so called for maintenance since they are the installers of the system. It was determined that a part that assess the outdoor temperature was malfunctioning and needed replacement. We proceeded with work although were never given an estimate for the cost of the part and told the technician that we believed our extended warranty was not valid since we were not the original purchasers of the equipment. We paid our invoice in full- including the $350 part and followed up with the manufacturer on the warranty. I was told (with written confirmation from their warranty department) that the part was in fact covered. We followed up several times with there Customer Service and Warranty department and were told the opposite of what the manufacturer was stating. I am still confused at how the manufacturer who is responsible for reimbursing the installer can say the part is covered but Bell Brothers will not reimburse us for said part? Unfortunate Customer Service when the equipment is less than 3 years old. Regardless of not being the original purchasers- a warranty is a warranty and they should honor the product that they carry!

Jon Poppe

Alex did a great job of quickly fixing our issue but also took the time to give us excellent advice! Bell brothers responded with a repair person the same day I called. I highly recommend them for all your HVAC needs.

Tom Foldes

Alex did a fantastic job of troubleshooting some issues with our geothermal heat pump. Very thorough, very knowledgeable. I will be requesting him specifically for future service/maintenance work. However, I’m not as impressed with the back office for Bell Brothers. I had to call the office at least six times just to get an order confirmation and delivery status for a new control board for my heat pump. Then, they repaired a refrigerant leak in the same heat pump, charging me nearly $300 for a new refrigerant charge(understandable), but then came back a couple of weeks later and tell me that they didn’t fully repair the leak the first time so they had to finish repairing it this time, plus an additional Freon recharge to the tune of over $500 (very annoying). Not sure why I have to pay for the Extra refrigerant needed Because they didn’t fix the issue the first time. So, overall I’ll give Alex 5 stars and the rest of the company 2 stars.

Imlostinmyhead

I had my furnace cleaned and checked for the first time. The technician was great! He was kind enough to answer multiple questions about my HVAC maintenance. He didn't make me feel bad at all for asking such basic questions. I had a horrible experience with another company when my system had issues, so I was nervous. Everything went great today. When I have it done in the spring, I will be joining the Comfort Club. Thank you so much!

John Kurtz

Ryan was very nice and professional. The lady that I talked with at Bell Brothers was extremely nice and helpful too. I called about my furnace not working and they were out fixing it within the hour! I highly recommend Bell Brothers.

Amanda Gran

Bell Bros has been our go-to for HVAC maintenance for 17 years. They have always been professional and on-time and kept our systems running trouble-free. The one time we needed a repair, they came and fixed it immediately. Good folks, good work.

Elaine Notis

The installation crew of Zivko Cuca and Jacob Mathews from Bell Brothers Heating & Cooling not only installed the new furnace but also went beyond that and corrected two issues with past installations. Great Job!

Sue Gibbons

We have been customers of Bell Brothers for decades. That kind of says it all. Good service and timely response. Ryan has been our technician for over a year. Always enjoy his great customer service and attention to detail. Thanks!!

Bev Lehs

Dakota came to perform the free cleaning service provided since we had an new AC unit installed last summer. Dakota is very professional, friendly and polite. The office staff scheduling the service was also very friendly and professional. I am very pleased with the over all service I received from Bell Brothers! Bev

Kristie Manning

We are so happy with Bell Brothers in everything they’ve done. Furnace maintenance and new air conditioner. Their service reps are the best and we have a favorite. All are so informative and make sure you understand how to get the best from your system.

Scott Burke

We have used Bell Brothers Heating and Cooling for many years in 2 different homes. 3 years ago they did a total HVAC system replace when we moved into our current home. They do a thorough job with the twice a year system maintenance they conduct. Today's maintenance we had done was completed by their technician Aidas and he was very courteous and answered all my questions. I highly recommend them for any heating and cooling needs.

Steve Morris

My wife and myself are very pleased with the work Sam Didic on performing an inspection on our AC and Furnace units!!. Sam went above and beyond more than we expected!!. Sam did an Awesome job !!. Also when we had the new furnace and water heater installed by Bellbrothers in 2020 the Installation crew did an Awesome job on installing the new units!! like Sam they went above and beyond and followed all CDC guild lines for our safety and others 🙂 We cannot Thank Bellbrothers Team enough!!. Keep up the Great job 👍!!.

Laura Symmonds

We've had several companies in the last 3 years that had horrible customer service. Last year the guy tried ro say we needed a new heater. I fixed myself. This time we tries Bell Bros. Awesome service, great communication and fixed heater. Definitely a win!

Michael Callahan

Ryan, the repair associate arrived, introduced himself and got acquainted with our system problems. Ryan was quite thorough and resolved our problems quickly. All test were performed and our system functioned properly. I feel very satisfied with Bell Brothers associates and the company.

Darvish Shadravan

A service tech (Adnan) came out to fix some serious furnace problems today. He was fantastic. Great service from these guys and they actually care about getting it done right. Recommended.

Kasper Home

Ryan was super. A very good people person. Found the problem in no time. He knows what he is doing. A excellent representative for your company. He should be in Sales. Very happy customer.

Denise Johnson Waddingham

Our technician, Ryan, was extremely professional and very friendly. Informed me of a small issue that he quickly fixed. He even installed new batteries in our thermostat. Highly recommend Bell Brothers.

John Harris

Our heat stopped working on Thursday night in the middle of the blizzard. We initially thought it was just having trouble keeping up but realized, when we woke up Friday morning to a 57° house, that it was not working. We called Bell Brothers and Ryan came out first thing the next morning (CHRISTMAS EVE). He was prompt, professional, and did exceptional work. He was thorough in diagnosing the problem and then made a separate trip to pick up a new exhaust fan motor and came back and installed it immediately 😲. Thanks to Bell Brothers, and Ryan’s willingness to work on Christmas Eve, we will have a cozy Christmas. ❤️💚

Michelle Gunn

Customer service is very polite. Appointment was available on the same day in spite of high-demand due to adverse weather. Tech was very proficient and explained things well. Fixed the problem quickly and the charge was surprisingly affordable. Highly recommend Bell Bros.

Loryssa Rippey

Mr. David Hoffman was amazing. Very kind, talented and polite. David addressed all my concerns and was so incredibly patient, too. I highly recommend him and Bell Brothers to others. Thank you, Mr. Hoffman and Bell Bros!

Doug Kintzle

Great job replacing my old inefficient boiler with a new high efficiency boiler. 3 day job. Great workmanship, answered all my questions and left things in their place. I use Bell Brothers for all my heating and cooling needs and would highly recommend them.

Sue V

Highly recommend Bell Brothers. James is excellent. He shows up on time and always makes sure all the systems are on the right settings and gives us good advice for what we need to do in between service visits.

Steve Benda

We were able to get same-day service. Ryan showed up and was thorough and explained everything he was doing. Was very happy with the service and will use them again.

Jeni Weldon

Have used Bell Brothers for 15+ years, including replacement of our heating and cooling system last year. Their annual maintenance plan helps us avoid unwanted surprises and puts us at the front of the line if something does occur. They contact me to make sure someone gets out 2x a year - I don’t have to remember. And their service techs are on-time, friendly, answer questions, and offer money saving tips. Highly recommend Jerron Bigbee and his peers at Bell Brothers!

Sara Fugaccia

Bell Brothers came out on a Friday night to fix my air conditioner that wasn’t operating correctly. The service tech (Chad D) was professional, quick, and very informative about the problem that was occurring. I appreciated the prompt service!

Dusty Dickey

Adnan was the technician that just serviced my heating system on Christmas Eve. He was exceptional! Identified my steam humidifier had not been installed properly (piping needed to angle upward) and adjusted it. Blower speeds were also not correct which was causing the error 33 on carrier furnace. He explained everything to me and was extremely polite. Cleaned some components and advised on filter recommendations for optimal performance. He is top notch! Thank you!

Randy Pressley

Sam did a wonderful job in recalibrating the thermostat for our heating system. He was on time, very pleasant, and extremely knowledgeable about our system. We couldn’t be happier with the service we received from Bell Brothers.

Olga Pett

Adnan was very polite, knowledgeable, he was very good at explaining the issues carefully and in detail so that I can clearly understand the work he performed. I would highly recommend Bell Brothers and specially Adnan to perform your service.

Jennifer Cronin

Our furnace (old and not originally purchased from Bell Brothers) stopped working. Bell Brothers sent Dakotia out within a few hours of my call. He diagnosed our problem and presented us with options. Thorough and professional service.

Debbie Aldrich

LJ from Bell Brothers came over to go over my options for a new furnace and air conditioning system. We compared a couple of different brands and I chose the one best for me. I was not pressured and LJ was friendly and called me when he was running late for the appointment. I would recommend Bell Brothers for service to your current heating/cooling system or buying a new system.

Thomas Wright

Everything went very well as it always does with Bell Bothers. There were no problems at all. Drew was very informative when I had questions. It was a great service call.

Cory Schoening

We trust Bell Brothers when it comes to our heating and cooling system. Adis has been checking our system for several years. We have complete confidence in the work he performs. Great communicator and a nice guy as well.

Allen Bonini

Our tech, Hussein Sabic has cared for our system for several years and is always very pleasant, polite, and respectful of our property. He also does a thorough job of assessing and maintaining our HVAC system and keeping me updated on its status and condition. I really appreciate his work!

Kim Robinson

Bell Brothers is prompt, professional and honest (This means they do not use fear to sell systems). Hussein is the technician who has called on us a few times and he is definitely our go-to man when we need something done.

Deanna Carlson

Technician was on time, friendly, and explained things very well for us. We have been customers of Bell Brothers for years and have always been pleased with their service.

AJ Hernandez

I arrive home after being gone for the weekend. There was no issue in the morning, but after running some errands I noticed there was no hot water. I checked the water heater and could smell gas and saw the pilot light was out. I called MidAmerican and they located 2 leaks and shut the gas off. I called Bell Brothers to see if they could come out. Everyone was so helpful and friendly and they were able to get Quinten to come out and do some repairs. He was polite, friendly and knowledgeable. He diligently worked to make any needed repairs and was sure to explain what took place. I felt safe and comfortable with the work he completed. Thank you, Quinten and Bell Bros!

Terri Villirillo

Jerron Bigbee was the technician who worked on my furnace maintenance. He was very polite and professional. He cleaned out the condensate trap and vacuumed the furnace compartments. He took the condensate pump and trap apart and cleaned it which hadn't been done for awhile. I was so appreciated of his work and the extra care he took to make sure my older furnace would be ready for this winter.

Mary Snyder

I have been very pleased with Bell Brothers company in general, and Ryan specifically. Yesterday the heat index was approximately 100°, and due to street construction outside of my home Ryan needed to walk approximately half a block with equipment and gear to reach my home. He worked without complaint, performed the necessary work, and was professional through it all. This guy deserves a raise! He’s also a volunteer fireman which I highly respect, he obviously enjoys helping others. Update: 6 months later, Ryan was back and professional as always!

S McCarthy

Bell Brothers is a well oiled machine! From website request, to follow-up, scheduling, and on site work - Chad was on time, professional and efficient. I could not have hoped for more. Well done!

Elizabeth Mansfield

Sam did a wonderful job as always. He showed me the way to put in the filters on our new system and the systems mechanism to avoid water issues. He is always cheery and very knowledgeable.

Denise Storrs

The service man was polite and got right to work. He gave me good advice and options. He left the system clean and took care not to track snow into my home.

Lukas Miller

Adnan set up my new smart thermostat and did a great job getting my HVAC system up and running. He was prompt, professional and courteous and executed the job with precision. Thank you for your time and support - Lukas

Steve Beckley

Chad called then arrived earlier than promised and resolved a problem with our tankless water heater quickly. He also took the time to explain how it worked and how to maintain it. Very satisfied.

Ryan Veatch

Drew from Bell Brothers is very professional, competent, has provided us excellent service. We are very comfortable that he is maintaining our heating and cooling needs.

Scott White

David Hoffman was excellent! He was professional, understanding, knew exactly what he was doing, was very efficient, and very personable. I will never use anyone other than Bell Brothers again!!

Rich

“Orchestrated” - It’s the best term that I can think of to describe our recent experience with Bell Brothers Heating and Air Conditioning. We were recently caught up in the Ankeny 10” rain with flash flooding which destroyed our basement. I contacted Bell Brothers early the following Friday after we got the basement cleaned up and Chuck was at the house before noon evaluating the situation. The Geothermal unit needed to be replaced and was a special-order model as equipped. He arranged to have it built the following Monday to be shipped on Tuesday. The plan was to have installers at our house early that Thursday to remove the old equipment while another staff member picked up the new unit at the freight docks. I was told they would have AC running to cool our 90+ degree house by the end of that day. It seemed like an overly optimistic plan to me, but they executed it exactly as I was told. As a matter of fact, the house was comfortable by 5:00 Their installers were extremely pleasant, hardworking and cleaned up their mess (and some if mine) before they left. I can’t recommend this company enough. They made what seemed impossible look easy. Thank you Chuck Gassmann and the entire staff at Bell !

Leslie B

We thought we were smelling something other than gas coming from our furnace. David Hoffman provided excellent service and assured us there was nothing wrong with our furnace. Please send us a copy of the bill.

Haam Soloo

These guys are the best. Radiator line for a boiler. They were on top of it. Our technician believe the last name is Divik, was stellar. I highly recommend Bell Brothers

Randall Damon

Bryan Fundermann Was our technician for our 16-year-old geothermal unit. He was excellent: polite, knowledgeable, and professional. He answered all my questions, and mentioned a possible future issue of a worn out capacitor.

Alan Mace

Great personality very competent. Completely checked unit before beginning repairs and found that the problem was a very simple fix rather than replacing parts. Great job.

Jean B

The service technician called to let me know he was on his way, arrived on time, and did a good job. He replaced an ignitor in one of the furnaces that was close to failing and left the old one to use in case of an emergency. He cleaned up the area around the furnaces when he completed his inspections.

Ginny Livingstone

Sam Didic is great. Took lots of time and checked everything to make sure it was running correctly. Can’t say enough good things about Bell Brothers. They are the best!

Robin Van Arkel

Chad arrived shortly after my call to Bell Brothers and fixed the problem. He explained what was done and answered my questions. Very satisfied with the work done.

Kevin Murray

Drew was very efficient and helpful in his maintenance review. However your CSR reported a free filter which reportedly was not allowed during this visit. I may consider a refund of the cooling system review this plan for the spring.

Laurie Theis

Drew explained everything I needed to know about my furnace since this was in a new location for me. He also set my thermostat up since I had no instruction book. I was very grateful for his expertise!

EDNA LAHMANN

Sam took time to explain what he had found & what needed to be done. He was knowledgeable & reassuring. I now have a warm home. 5 stars for sure.

Anthony Hartman

Our tech was professional and knowledgeable and would recommend him to anyone. We enjoy Bell Bros and their consistent and continuous business!

Gary Modlin

Service Tech was very knowledgeable and got the maintenance completed on the furnace. They are very professional and helpful. I would highly recommend Bell Brothers.

Larry Murphy

Ryan resolved our furnace problem professionally and was very friendly. He is a qualified technician. Job well done.

Veola Perry

Very pleased with technician (Bryan) that came out on the wee morning hours to address a heating problem in my home. He offered several options to address the problem - professional and patient.

Meghan Powers

Just had Bell Brothers clean out our ducts this past Friday 10/2. They did a fantastic job & told me that whomever did it previously didn't actually do a good job b/c they had some findings. Our house turns 100 years old next year & they had found letters postmarked from 1934. They told me that this is the oldest item they have EVER found. The letters were tucked in a space in one our my guest bedrooms vents. I have been using Bell Brothers for 3 years now. Continue to use their services!

Ken Keiran

Jerron was very professional and pleasant. Got everything checked out and we're good to go. Showed me about the water panel filter that I wasn't aware of. All went well. Thanks.

Deanne Mundt

Dakota Neer was punctual, efficient and friendly. He answered my questions professionally and explained things thoroughly. Great job!

Rasel Hall

Lost heat on Christmas eve! He was very professional, and on time from when said would be here. Despite it being Christmas eve, fixed the issue in no time at all also did a little maintenance to clean up ignitors and temp control points. The wind had came down chimney an flipped safety switches inside furnace. Plan to have this company service in the future also.

John Miller

We had an issue with our furnace. Sam the technician did a wonderful job. After completing repairs he cleaned up and gave me an update of everything.

Rick Herron

As a real estate agent always dealing with inspections, HVAC is one of the top concerns for buyers when purchasing a home. Adis Skamo and Bell Brothers leaves the concerns behind. Adis is an extremely knowledgeable technician who can get the job done, and making an old system like new again. If not he has the resources to get you back to normal. Highly recommended!

Archer M. Sterling

Service was above and beyond. Came to fix the heat but also cleaned out a dead bird and more! Professional in every way, highly recommend.

karen brown

Furnace was giving off a funny smell and was loud. This was on a Friday. Nobody could come out until Monday. Bell Brothers told us this, too, but called back to work us in! Thank you so much!

William Salow

Ryan was so kind to come to our home today, Friday at 4pm to correct an error code on our furnace. He corrected the problem! Thank you so much, Ryan! Great service as always!

Valerie Ridings

Provided solid communication & let me know in advance when they would be arriving to the house. Husan was very friendly & answered all my questions even with my kids running around and would repeat if I didn't hear correctly. Very honest & great service

Martha Crist

Thank you to Bell Brothers for fixing my furnace on the coldest night of the year! Appreciate them being available and identifying the problem quickly. It was a busy night for the technician.

David Furneaux

Sam was very helpful on explaining what he was doing . He made all the repairs in a timely fashion. He's great

Paulette Chambers

We replaced our HVAC system 2 years ago. It was working great although we were never happy with zones Finally today a technician came on the coldest day of the year and figured out the issue. His expertise was on spot. He took his time and discovered a wiring issue Thankyou so much for sending Husein out.

Jean H

Sam has been my technician since I moved to Grimes (5+ years) and I have never been disappointed in his professionalism, quality of work and thoughtfulness. I highly recommend Bell Brothers for being on time and sending help within the promised amount of time if a problem does arise. Excellent customer service!

Sheree Clark

I have been a Bell Brothers customer for over 30 years, for both residential and commercial needs. I have always felt I received fair treatment, good service and quality installations. I have never been "oversold," which I know can happen elsewhere. The most recent install was handled beautifully and the crew cleaned up after themselves. They took the time to explain the system and help me set up my thermostat. I plan to be a customer as long as I am treated this way!

Michelle Ray

Sahmir did a great job helping me with my AC and filter. They gave me the time frame of 2-5, and he showed up right at 2. He was very friendly and professional. He knew exactly what was wrong with the AC and was able to fix it for me pretty quick. The whole visit only took 1 hour. He also educated me on how to do maintenance and how to use Bell’s annual maintenance program. Would recommend!

Jack Stigers

Technician was very friendly, and got the work done in a timely manner. Very much recommended!

John Miller

Was very efficient and extremely thorough. AC works significantly better than it did before, even though the HVAC system is only 3 years old. I am very happy with Bell Brothers. They are absolutely number 1 in my book!

Sarah Sayers

Adis was awesome! Very professional, kind and thorough! He answered all my questions- explained everything to me and was very respectful of my home and our puppy. I’ll continue to use Bell Brothers for all of my maintenance and repairs.

Andrew Bailey

Our AC went out at the worst time with a heat wave moving through Des Moines. Alex responded quickly to our after hours request and provided great service. He also called us first thing in the morning when he had an update on the part that needed to be ordered. Installation was quick and Alex provided updates often. Thank you for a great experience.

Annette Lee

Bell Brothers saved the day when our AC went on the blink this week, with upper 90s forecasting for the next two weeks! James reached out prior to showing up, and was here before the originally promised window of time! He was competent and efficient, professional and kind. Whatever a great experience-& thankfully my house is nice and cool as we face this heatwave today!

Pat Wiegand

Sam does a detailed inspection and cleaning maintenance of my air conditioner in the spring and also of my furnace in the fall. He is very professional and personable. I have had Bell Brothers for over 20 years.

Amanda Shirley

Had an amazing experience at a difficult time when our air conditioning went out. I highly recommend everyone at Bells Brothers. They are all organized, professional, and focused on the customer.

Правда Жизни

Great company! They truly care about their customers and do their best to help. We have been using them for years and referred them to our parents as well. Thank you Team for your help!

John Dixon

We had an after normal working hours issue with our water heater. Bell Brothers responded very quickly and Sam Didic was at our doorstep within minutes. (This was one of the minus degree temperature and ridiculously high wind days.) As always, Sam is very pleasant and knowledgable and had our "user error" issue resolved in no time. Thanks again, Sam!!!

John Eldred

These guys are terrific and deserve all the credit for being great at the work they do and and a pleasure to have on your team.

Clyde Birks

Hussein did a great job and offered the best solution to fix the issue that we had. Very efficient and was completed the same day. Would highly recommend to anyone in need of service to their heating and cooling needs.

Ival Philipsen

Ricky and assistant (forget his name) did a good job in a pretty reasonable amount of time.

Ranney Ramsey

Another usual but very helpful HVAC maintenance call. I continue to recommend preventative maintenance from an excellent company.

Carol Eckey

The heat exchanger on my furnace failed. Adis, the technician, diagnosed the problem and recommended that I get a new furnace, as my furnace is 18 years old. Very helpful & professional. HIghly recommend!!!

Garth Geitz

Thanks again David,very knowledgeable, got our furnace running very quickly, good people at BELL BROS.

Chris Foshier

Chad Dale was very professional and true life savior. While examining the A/C unit outside he noticed a faint whistle, upon looking closer, he could smell gas coming from our MidAmerican gas meter, prompting me to call MidAmerican right away to report the leak. While I called MidAmerican to report the emergency, Chad closed the gas valve before the meter. After MidAmerican completed the replacement of the gas meter, Chad efficiently completed the service on our A/C unit while explaining what was wrong with the unit and the cost. I would won't hesitate calling Bell Brothers for future service, especially with employees like Chad Dale

Marsha Betlach

On time, very polite and talked to us about things he was doing and a repair we needed. When I gave a problem with heat, A/C I always call Bell brothers.

Shannon Peterson

Ryan was great! So was Brandon in sales. He was able to work with my limited budget!

Chris Heff

Always great to work with this company. They keep our home comfortable and provide a great service. But they always top it off with amazing customer service!

Kelly Schlotfeldt

We recently had a new furnace and AC installed by Bell Brothers and were very happy with their service. When the AC didn't work initially, they went above and beyond to get the system up and running. They genuinely care about the customer and their service techs are great.

kmunny156

When everybody in my area wouldn't service me in a timely manner was I very appreciative that they did and they were nice friendly and sociable only downside was the travel fee but understandable and fast service on short notice when my heat was out it was very much appreciated

Kathy Cerfogli

Did regular maintainence check. Really nice young man. Has been here before & always leaves us satisfied. Very personable & knowledgeable.

Llewellyn Anderson

Adis was professional and thorough; he told me the issue and gave me options on the next step. He explained everything in a manner that was easy for me to understand.

Brad Titus

Bell Brothers and Techician Evan Mercer conducted an annual inspection and servicing of my hot water home heating system. Evan called before arriving, arrived timely, listened well, and had the required part and tools onboard. He efficiently and effectively executed the required service; patiently and respectfully waited while I was conducting other business; and then completed the billing, payment, and email receipt process. Time on site was less than one (1) hour.

Vinny Shaw

Technician was on time and conducted himself in a professional and courteous manner. I would recommend Bell Bros. to everybody!

Allison Harms

We love being part of the Comfort Club! Bell Brothers employees are always prompt, courteous, responsive and friendly.

M

Mason and Shawn were amazing!!! Best service ever! Very nice and professional! They did an amazing job !

Toby Sangel

Extremely prompt and professional in the service. We've used them in the past and I'm always happy with the quality of service that is provided.

Linda Pinegar

Chad Dale was very professional, knowledgeable and friendly. Couldn't ask for a better person to service our maintenance agreement.

Camille Calhoun

Drew was so polite, friendly knowledgeable and efficient. I highly recommend Bell Brothers for reliable professional and responsive service

Karen Van Hoever

Dave was very professional, he conducted routine maintenance on our furnace for the winter, under the Service Agreement we have with Bell Brothers. He explained what he did, and we were satisfied with his service. I might add, my dog liked him, and he was friendly with her, and she followed him downstairs.

Sam Thomas

I've used Bell Bros. service since 1978, There quality and service is above the Gold Star Standard.

John Bennington

With the cold coming on and furnace not running they came out with very little notice. Got us patched enough to get the parts needed for fixing the long term problem.

james van ginkel

They were timely, thorough, and completely fair with the service. The technician explained what he had done, what he had checked, and all recommendations he had for making sure our heater would continue to work well. It was an excellent experience from the call with the dispatcher, the heads up text, the call stating he would be at our house shortly, through the completion of the work.

Nick Murphy

Water heater pilot light went out. they were here within less than a day, because I had just had some work performed on the HWH, they expedited and waved repairs and only charged for the service. On top of that, Chad was amazing! He gave great customer service and was a pleasure to work with. Cannot say enough kind things about Bell Brothers. Keep up the great work!

Mike Winget

Dakota was on time and performed seasonal maintenance on my furnace. He took the time to explain what he did and answer questions I had.

Deanna Sellner

Drew was on time for my A/C system checkup maintenance. He was friendly & professional. He also got the humidifier filter to stop blinking after I had replaced the filter

Lesa J

I have been with Bell Bros for several years. I have come to expect professionalism from the employees. Time to winterize again. He had been here before and is thorough every time. He understands that I am a little slower now, and he is patient with me. He was great. Friendly. Explains everything. I trust his work. You cannot do any better!

Nate Cracraft

Where do I begin? My experience was beyond exceptional. Made a call late in the day for a water heater that was starting to fail. They were able to send someone out within a couple of hours and the service persons name was Zach. Zach called ahead of time to confirm the timing was still good before arriving which was nice because of my families hectic schedule. When he showed up he seemed eager to help and dive into the problem. I've had experiences in the past where you can tell the person assigned to help just isn't thrilled about being on the clock still. Zach and I went down where I showed him the water heater and he explained everything to me and the possibilities of where the issue might be coming from. He explained all the options to me and we decided on cleaning the heater coil fan intake area. Seemed to do the trick. He was extremely personable and knowledge. All in All Bell Brothers has a keeper and Zach was awesome. We appreciate the service that was provided and highly recommend you give these guys a shot.

Karen Dunn

Hussein is a very thorough, professional , knowledgeable & engaging young man! I would highly recommend him!👍 …

Ali Rost

Bell Brothers replaced our heating and cooling systems a few weeks ago. Couldn't have asked for better service. They came on the day promised, the crew was super friendly and efficient, and filing for the rebate was a breeze because of the documentation provided. I'll definitely be recommending them to everyone I know!

Berniece Johnson

Bell bros and their staff and service techs are always polite and professional. We have used them many times for hvac maintenance and some other minor maintenance issues. They installed our AC system several years ago and we were so pleased with them we switched to having them maintenance our furnace (not installed by Bell Bros.)

Wendy R.

They came on a Saturday night and were able to repair my A/C. Very professional service!!

Denise McAfee

Checked the issues I had and found the solution and fixed it. Alex was polite and respectful; answered my questions and concerns.

Ro

Dakotia installed our new water heater. He is very professional. He let me know exactly when he would arrive. He had the new water heater installed in less than 2 hours and took the old one away. Very nice person that knows what he is doing.

Maryel Waddill

I highly recommend Bell Brothers Comfort Club membership. This service was my fall preventive maintenance check-up. The technician called in advance to let me know he would be arriving in about 30 minutes. He was very professional and courteous.

Joy Briggs

They did an awesome job! Explained everything they were doing and what to watch out for if I ever have issues.

Laurie Eilts

As always, I got a call that he was on his way. He was friendly, professional, and did a great job! Thank you!

Ken E

Sam was exceptiona! Knowledgeable, professional and personable. He answered all questions and was enjoyable to have in my house. Great service. I give him my highest recommendation. I have had really good luck with my Bell Brothers service providers.

Kevin Schutt

Very helpful in setting up our maintenance program! Lindsey was so easy to work with. Bell Bros was there for us when we had a heating issue. They made sure we were taken care of. Can’t thank them enough!

Erin Rivas

Customer service was great, they came out within a few days (non emergency replacement of water heater). The tech was on time, polite & efficient. Left the area clean & was respectful of our time & space. Thank you!

Jennifer Braafhart

Bell Bros has provided great and very courteous service with every general maintenance, repair, and installation appointment I have scheduled with them. Their employees are always ready to answer my questions and provide thorough repsonses. They definitely have my future business.

Ed Williamson

Dakota did a great job in repairing our AC system on a hot July afternoon. He diagnosed the problem quickly, had the part with him to finish the repair and was very personal and professional.

Carla Mcintire

I am always happy with the Bell Brothers technicians and service. They are always professional and knowledgeable.

Mary Smith

Great company overall. Installed furnace and air conditioner. Very knowledgeable and professional. We have maintenance agreement. Appointments are easy to schedule. The technician Adnan was also professional and knowledgeable and even noticed our sump pump had an issue and let us know. Highly recommend Bell Brothers! Update, Adnan came back again after annual inspection found freon leaking. Another great job! Another update Sam Didic came out for our annual maintenance and has been out here before on an emergency A/C call last summer due to mice. I am so glad the same 2 excellent technicians come out every time. Very knowledgeable dependable and all around professional. Dakotia Neer came for this annual inspection. Another great experience very professional yet friendly.

Joan Bidwell

Second time in a week the repair men had to come out…The were quick, friendly very efficient, and did a great job!! Sad we need a new unit now, guess things don’t last forever🤷‍♀️🤷‍♀️ But “Very” happy with customer service!! Thank you!!!

Leslie Sufficool Malcom

Bell Brothers hires the nicest high quality technicians. I love that they respect my house and put booties on before entering

Brian Stoaks

Adnan was the first person to 100% know what he was doing with my modulating furnace. Should have been using Bell Brothers from the beginning!

Pam Thomas

Sam always does an excellent job maintaining my HVAC system!!!!

Dee Haggard

David called ahead, showed up on time, took care of our winter maintenance and cleaned up all while being courteous and friendly. He’s not a novice and it shows!

David Boberg

Ryan Lechtenberg did an excellent job on our A/C maintenance. He is a very friendly and helpful guy.

Steven Warren

Bryan did a great job. Explained the situation and timely service

Kevin Tiffany

Bell Brothers is our "Go To" HVAC company! Quality product that we have not had any issues with. Service is professional, timely and done right. We'll worth every penny you spend with them, you will be satisfied.

Brian Savage

AC was not working. Called after hours. Called back immediately and fixed a broken starter motor in the HVAC. Adis did very fast work and was professional.

Gregory Yanish

Bell Brothers did an excellent job for us today on a very unique project. Their techs were extremely professional and extremely skilled. We would highly recommend them!

Kerry Jurgens

Sam arrived quickly, was professional and courteous, and solved my problem. I’m very happy with the service!

Rochelle Hale

Service person was knowledgeable and took time to answer all questions. He was prompt, worked efficiently and was courteous.

Chris Coleman

We are always 100% happy and satisfied with the team at Bell Brothers. They are a BBB Torch Award for Business Ethics - and each time they are here I see why they earned it. On time. Great communication. Clean. Quick. Today Dave was great. The whole team is excellent.

Brandon

Chad was knowledgeable and got the job done quick. Great service and very professional.

Joe Meints

Great service from Bell Brothers today! Thank you for being so responsive and ensuring everything was done so efficiently! Adis Skamo was a Pro and am very grateful for the thoughtful, timely and professional service. Looks like I've got my go-to company.

Keith Miller

I was disappointed that my Carrier furnace needed significant repair work done after only 10 years. That said, Dave did an outstanding job replacing the heat exchanger. He was professional, capable, punctual, and gave me complete confidence he knew exactly what he was doing. I may never buy a Carrier furnace again, but I would trust Dave to repair any furnace I ever own. He is an all-star!

Jim Funk

As always, Bell Brother's exceed expectations with professional and courteous service!

Kaelan G

Called this morning as my furnace stopped working. They were here within a couple hours like said and very professional and the gentleman who repaired my furnace was ADIS. He was very polite and informative, worked quickly and thoroughly. I knew it was going to cost more being on a weekend but that’s not his fault and I needed it fixed. It was actually very reasonable priced even being after hours and with service call but I’m very happy I called and he was my technician. Thank you so much and for diagnosing and replacing my igniter. Great employee and I would highly recommend this company to anyone. Thank you for fixing my furnace and being so professional.

MELINDA Kuhns

They came out as I was without heat. Chad Dale came that afternoon and replaced a motor that had stopped working. He also helped me with the door on the furnace and fixed it so it is easier to open. He let me know about the Comfort Club Membership and it is something that I think will be very helpful for me.

Paul Ferrone

Friendly and very competent. Affirmed I was using the best filters for my furnace.

Tanya Peterson

Love how honest and detailed they are throughout each maintenance check. Very knowledgeable technician. Thank you!

Rebecca Dingman

Kevin did an awesome job of inspecting our new HVAC system and also alerting us about our Humidity level needing to be increased. With new wood floors that was really helpful to us! He was very professional and helpful!! We so appreciated him! 😊 …

Jenny Haarsma

Super nice guy who did a perfectly fine job adding a humidifier to my furnace.

Jim Immel

Chad was as good as it gets. He cares. He is patient and clear with his communications. Peace of mind. Thanks

Rebecca Davis

Chad was great, quick and diagnosed the furnace problem very fast and professionally. I love Bell Brothers and I am a real estate broker and property investor that has used Bell Brothers only for past 13 years.....

Bradford

Highly professional, kind, and very quick! I would absolutely use Bell Brothers again!

Shirley E Dion

Sam has been my service advisor for years and is the only one who comes to work on my Furnace/AC. I trust him because he is always honest when we discuss decisions, repairs, etc. And he is always friendly and polite and helpful. He’s a good guy.

L.A. B

**Ladies, Moms, Widows, Grandmas** I've always found Bell Brothers to be fair, accurate, honest, respectful, diligent, dependable and timely. It's unfortunate in today's society that we'd give one another referrals in this way. But I was referred to Bell Brothers by a retired Widow who also found that as an independent female she appreciated receiving top notch, honest, fair and dependable work from Bell Brothers. I've worked with Bell Brothers at two different homes so far after trying to work with several other companies. I've also found that Bell Brothers has technicians who can work on rare types of HVAC systems just as easily as if they are making toast.

Stormy Smith

I’ve used Bell Brothers for ten years — including to replace my HVAC system. They have always been responsive, kind, communicative and fairly priced. Highly recommend them!!

Marginell Powell

Chad was prompt, cordial and answered any questions I asked. He actually showed me evidence (the filter) that my furnace was filtering properly. Bell Brothers' maintenance service is the best.👌 …

Carol Alexander

Fantastic tech, Sam Didic came to do routine maintenance on my A/C. Called ahead of time, showed up at scheduled time and did a very thorough job. Courteous,!professional and knowledgeable!! Wish I could request him ALL the time, but haven’t had a bad experience yet using this business!! KEEP UP THE GREAT WORK!! He’s a fantastic “face” for Bell Brothers!! He even replaced a part on my new water heater that was a manufacturer defect.

Meg Anderson

Sam is so professional and thorough. He explains everything very well and is very knowledgeable.

Sally Fellows

Drew serviced my furnace yesterday. I was very happy with his service. I recommend him and Bell Brothers.

Deb Marchesano

I only want Chad Dale or West Des Moines Sam to perform any service work at my home. The office staff is very nice & professional, especially Allison.

Toby Sangel

We submitted a service request online for our water heater that stopped working. Mitch from Bell Brothers called us within an hour or so and was able to get a service person to our house that same day. The service person, Ricky, called within an hour let us know he was on his way. Upon arrival he did a thorough inspection of our system and explained each diagnostic task to me so I understood what the issue was. The problem was identified and could have been repaired that day, however, my wife and chose to get a new system since ours was already 13 years old. The same person called that afternoon to get us scheduled for the installation the next day when the same service came to perform the work. Our interactions with Mitch were pleasant and we appreciated the quick responses. Ricky was very thorough, professional, and nice (can't place enough value on that in 2020) for both the inspection of the old system and installation of the new one. We are very happy with the work and would recommend Bell Brothers to anyone.

Kathleen Murrin

Called to notify me about his ETA. Arrived timely with booties on his feet.Quiet, friendly, and respectful. Also pet friendly. Very polite and did a great job very efficiently.

Michele Brown

We had a very good experience with the team that installed our new furnace, air and hot water heater. We had great communication and they were always so friendly. I felt like the team installing was very knowledgeable and were able to troubleshoot and find solutions to any issues our house presented. When they left, I felt very confident in how our system works and how to navigate our thermostat. Well done Bell Brothers!

Ryan Marsh

We built new construction of a large home with a split system geothermal. Higher end waterfurnace series 7 system with both passive and active (steam generator) humidifier, hrv etc. Gas line installation to fireplaces grills and other appliances. From installation and duct runs with Jake…sales and design with Haris, LJ..and after the sales service with John, Adnan.. these guys are the most professional, clean and attentive crew I have dealt with. They also service our medical offices and we are lifelong customers. We had some issues with the geothermal that was related to the well drilling not at all with Bell Brothers but they backed us up and helped make everything right. Very happy with the support and product they offer.

Kathy Beggerly

Chad fixed our broken furnace in a timely manner on a Sunday morning. Very nice.

Jeff Albertson

Service of AC unit scheduled for 8 today, called to ask why they didn’t show up and was told we got dropped and it was because other customers had more pressing AC issues, could reschedule in June but will go elsewhere. They dropped the ball by not calling to advise the appointment needed to be scheduled. Very disappointed as they used to be better than this.

Mark and Cindy Fahey

The technician was wonderful. He fixed my 98 year old mother's furnace which went out when it was below zero. He was kind and explained everything to my mom. Furnace working perfectly!

Deb Jeffries

Brandon is always courteous and efficient. He is so good to answer my questions, and assist me with my concerns. So happy to see him whenever I need service as I know he will fix it right. Bell Brothers is also a great business and I have been using them for 18 years. I highly recommend Brandon and Bell Brothers.

Daniel Schoening

I've done business with Bell Brothers for years and have never been disappointed with their service. Adis is fantastic! We were first introduced to him 1 year ago when he came to our house for furnace maintenance and we've requested him since. A great communicator, he explained things thoroughly. Highly professional and very personable. Adis is a credit to Bell Brothers. We will continue to use Bell Brothers and will always ask for Adis.

Gwen Morton

We had water leak from upstairs to the furnace room. I wanted to make sure the furnace was safe to use. The technician did a wonderful on time inspection. Gave me the information to go forward.

Leslie Garman

Bell Brothers Heating and Cooling did a great job checking my furnace humidifier and furnace. I trust them and count on their expertise.

Kristy Murray

When I got home from work I discovered my heater was not working. I called Bell Brothers & was able to have a technician come out the next day at a time convenient for me. The technician was polite & was able to find the issue very quickly. He had the replacement part in his vehicle & was able to restore my heat right away. He answered all of my questions & the cost was reasonable. I have been using Bell Brothers for 7 years & have been very satisfied with the service.

Brian Miller

The whole Bell Brothers experience was amazing. I filled out an online form for a free furnace replacement estimate and got a call from LJ. We made an appointment for him to come to my house and sat and talked through our options. He was very detailed and upfront about everything and we decided to do a whole system replacement because of the great value. Maison, Loren, and John showed up the day of the appointment right on time and worked hard all day. I could not be more satisfied with the work that they did and their friendliness. They did amazing work and cleaned up more than they needed to. Bell Brothers will have my business for years to come.

Chris Hammerand

Efficient, called them on a Thursday and technician was out on Monday, seemed to understand the product. Would use again.

Rod Biondi

I use Bell's annual inspection program. It saves a little money and they do a really fine job. You get a complete written report and they will explain anything you wish.. I think by now I have met most of their technicians during the routine service checks. All are friendly and knowledgeable. I would have given them five stars but in all honesty you can find less expensive services but none are better than Bell Brothers.

Jeff Will

Ive been having Bell Brothers take care of my heating and cooling for three years. And it’s been a really good experience. I’ve been very happy with each serviceman’s work and professionalism. In particular, Sam keeps on top of my furnace and communicates to me what I need to know. Thanks, Sam, great job!

Michelle Reese

I didn't get the gentleman's name. He was prompt, professional and thorough. I have used other companys, but will always go back to Bell Brothers. Even old dad was happy. Thanks.

Mark Schmitt

Adis did a thorough job on the maintenance of my heating and cooling system. He has been here before and is always prompt, professional, friendly and efficient. Although I have found all of the technicians and installers to be like this, I will be requesting Adis by name!

Zac Miles

I used Bell Brothers for our company needs, and at the time of scheduling and service they had no idea who I was so there was no bias with this review. Home AC was out, I called this morning and they came out same day and perfectly on time. Within an hour Sam had the unit working and its already cool in the home. Once again, great service I would recommend them to anyone looking to have a great experience.

Ryan Adams

Drew came out and had my AC back up and running in no time. I’ll definitely be calling Bell again in the future if I need to!

robert wade

Adnan was extremely knowledgeable and professional as always! He explained the condition of our HVAC system and what he was going to do and why. Great experience!

Bobbi Garringer

Zach with Bell Bros performed maintenance on our furnace and humidifier. He was very thorough and explained things very well. He was very professional and personable. Highly recommend

Kathleen Dautremont

Sam did an excellent job. He was on time and when he went to get a part he told me was leaving and when he would get back. He also gave me some advice as to I needed to do to my basement to provide for a sadfe environment for future visits. Thanks for the help.

Troy & Christina Hazelbaker

We used Bell Brothers a few weeks ago when we had ice buildup around the coils on our thermal heat pump furnace. Calling Bell Brothers was the best thing we did after several calls were made to another furnace company that provided NO professional service, even though we gave them our previous business for our primary and investment properties. The Bell Brothers service department was able to get us on their schedule within hours of our call for help. My husband swears by Harris whom fixed our thermal furnace. Harris went above and beyond with a thorough inspection and making sure our system was safe. He did all the required check points to ensure the system would work and explained each diagnostic concern so my husband could understood what the issue was. The problem was identified and was repaired that day. Harris helped our family by giving us peace of mind and we will now refer our friends and family to Bell Brothers for professional care. Forever grateful -

Paul Koeniguer

Kevin was very knowledgeable and exceeded our expectations in fixing the issue and providing expert advice.and service. A Top Drawer pro! We have been using Bell Brothers for nearly 30 years.

Holly Adams

Sam was able to arrive much earlier than expected to fix our furnace and give us heat again. He was very personable and worked quickly!

Chuck Painter

James was very knowledgeable, helpful and informative. Thanks for the great service.

Cheryl Fournier

Chad was very responsive. He was pleasant to deal with and explained the options quite well.

Liz Luiken

We had a great experience with Bell Brothers. First, their pricing was spot on - they carried the top brand at the same price or lower than many competitors who were carrying off brand products. Second, the man who came to install our whole house humidifier was GREAT. He interacted wonderfully with our three year old daughter (who was very curious about what he was doing), explained everything about the unit to my husband, and was completely professional. Would certainly recommend Bell Brothers to anyone who is looking for quality and affordability!

Dawn Campbell

Bell Brothers’ customer service is amazing. Every time we call and have our air or furnace serviced we ask for Robbie and they accommodate our request even though he only does commercial accounts. We request him because he is professional and extremely thorough. Robbie takes time to explain everything and never makes us feel as though he doesn’t have time. He wants to make sure we’re educated and make informed decisions regarding not only service but purchases.

Becky Nelson

Husein was professional, friendly and got the job done in one trip! Blower motor & fan cleaning! Awesome job as usual from Bell Bros!

Kelly Anderson

Bell Bros installed new furnace and AC for us in March. Both working great so wasn’t even remembering that they told us to go ahead and have service person come take a look in Aug just to make sure everything working as it should. They sent a reminder email. I called and they were able to come within a few days. And, as always, right on time. Wasn’t surprised to hear all is well but always good to know for sure. Sam was also very “COVID appropriate “. We’ve been using Bell Bros since we moved in in 2002. Great company.

Amber Worthington

Dave was great, he was professional, he found the problem and he fixed it quickly. This company was so great to work with, I will be calling them in the future for any heating or cooling needs! My heater went out and within 3 nights my house was at 44 degrees, I called Bell Brothers and they were out & had my heat fixed in less than 24 hours. I am so happy & don’t feel like my finger and toes will fall off anymore!

Perry B (RensFunHog)

Bell Brothers is exceptional in responding to any issue with HVAC. Tech: Adnan Kanlic is not only professional, but knows HVAC systems inside/out. He will thoroughly explain issue so you understand. Very pleased with Bell Brothers service.

Chanan X

Our representative was very punctual, explained my issues prior to fixing and completed my service in a timely manner. Price was very reasonable. Dave did an awesome job and I would surely call Bell Brothers for any future HVAC needs.

Michael Farley

I'm very pleased with Bell Brothers and the service they provided today. Javon was on time, very profession and thorough, and he explained what he did. I highly recommend Bell Brothers for AC and Heating maintenance, repair or replacement.

Greg Lievens

Dave was very knowledgeable and showed me the part that needed replacement, discussed the prospects of future needs and how to save money with BB in the future if we were interested.

Marge Stilwell

We have been using the services of Bell Brothers for around 26 years and have never been unhappy with them. They service our furnace in the Fall and air conditioner in the Spring. This last visit we had a new employee who was very knowledgeable and in several instances went the extra mile to make sure all was working as it should be. He also answered any questions my husband had and was not irritated when we did not understand completely what he was telling us. Was very pleasant in taking the time to make sure we were satisfied.

Ellen F

Sam from Bell Brothers did fabulous job getting my AC tuned up and ready for summer. He was professional, Knowledgeable, and polite. I am always impressed with Bell Brothers service.

Damien Bailey

We’ve been using Bell Brothers for several years. Every technician we’ve had has been friendly, courteous, and efficient. Prices are fair and upfront. We have appreciated the maintenance plan and the quick setvixe we’ve always received. Definitely recommend this team of professionals.

Ben Roberts

Zack did a great job. We have been using Bell Bros. for 20 plus years and have always been satisfied. Zack raised the bar for future service calls. We would like him assigned to our account at all times. Thanks Zack!

Kevin Condon

UPDATE: Gotta give credit where it's due. After posting this review, I received a follow up call from the Service Manager who did offer to mitigate some fees which will go a long way to help pay for some of the repairs. While I can't say for sure where the chips will fall, their outreach and attempt to make it right takes the bite out of my frustration from last week. So, thank you to BB for listening to and trying to accommodate my concerns. Original post: Really frustrated and disappointed with BB after being a loyal customer for nearly a decade which turns out to not mean very much to them it would seem. We were even part of their preferred customer service plan which costs a lot of money and as it turns out, that didn't amount to much either. They were just out in October to perform service and apparently missed the fact that our humidifier was bad and there was a leak inside the furnace unit itself. Thank goodness we had the sense to call another provider to come out and properly diagnose and fix the problems that BB failed to see. When I spoke to the Service Manager Aaron, while polite at first, became defensive and argumentative about the fact that we had a competitor come out to fix it before they could take a look at it. Not that that would have changed the fact that they would have still charged us a trip fee even though we were on their plan and the system faults were possibly missed by their techs. It became clear to me that Aaron had not intention of actually trying to make it right and I guess felt the need to call so he could figure out which competitor just stole (probably another) one of his customers. I hope BB resolves to have better customer service in 2020! SO LONG BELL BROTHERS!!!

Connor Fitzpatrick

Love the company but when I applied for an interview for HVAC no response back. Great company otherwise!

Ana Haigh

Jake did a great job! He arrived during the estimated time window and explained everything thoroughly, doing his best to make sure I understood everything :) He gave me great advice on what I can do as a homeowner to keep my AC unit running efficiently and offered reasonably priced solutions to my current problem. Highly recommend, will use them in the future!

Diane Balsley

I have been using Bell Brothers since 2012. They are an excellent company and I can count on their work. The company that I worked for in Des Moines used them for their HVAC, so it was natural for me to choose them and have been thoroughly happy.

Paula Tate

Adis was great. He came out to perform a yearly maintenance on my furnace. He voiced some concern over the air flow I said to myself here we go he’s going to tell me I need a new one. My house is 13 years old. Came to the conclusion I needed my vents cleaned out and got a quote for me before he left. I’ll be getting the work done as soon as we get through this cold snap. Thanks Adis and Bell Brothers for providing such great service. I would recommend the yearly maintenance agreement to everyone for the piece of mind it provides on you heating and cooling systems.

Jenna Madison

Very impressed with the quick response time when our AC went out yesterday. The technician quickly resolved the issue and I appreciated that he wore a mask when he had to come through the house. With someone in our house being in the high risk group for Covid we are grateful when people take extra precautions. He was also very friendly and kept us informed while he was working. Thank you!

Mary Davis

Bell Brothers did an excellent job with my yearly inspection as they always have. Got right to the job with no hesitation. The Technician Dave Hoffman was very friendly and showed respect while here. He explained everything he had done before he left.

Erich Braun

I was extremely pleased with service tech Ricky’s services. He took his time looking for the problem and explained everything thoroughly. He even went above and beyond by doing additional repairs unrelated to the original problem. I will definitely use Bell Brothers again!

Michael Rovner

This was an after hours emergency call over a holiday weekend. Drew responded quickly, arrived on time, was very professional, and the cost was more than reasonable.

Narayan & Sangeetha

Chad from Bell Brothers was professional. He obliged my request of wearing a mask while at my house. He was very informative and helpful. I was very happy with his service.

Ryan Davis

Zack was super friendly and good at explaining the issue. We liked that he was honest about what was wrong with our furnace and made sure he went through all options before we made a decision.

George Luke

Have used Bell Brothers for over 30 years. Always get good service.

l regenold

I went through several HVAC companies before I tried Bell Brothers. I haven't switched since. The furnace and AC are one of the most expensive things in the house. I was taught it's important to maintain them so you're not stuck replacing them. Bell brothers really tries to fix your equipment and keep it running for as long as they can. I really appreciated that when money was right. They were so honest and straightforward about replacing the unit in our previous house and their prices were really competitive with great financing options. We recently moved and bell brothers came out and checked through everything, told us how to use the thermostat and everything. They were so nice and professional. I like their annual service plan, they remind me its time to service each unit and if something breaks, the service call and labor are free (used it twice in the last year). I honestly never thought I’d have a service company I could be so fond of, but these guys make this one area of homeownership a walk in the park.

Alex Wilken

Just wanted to take a moment to thank Sam for coming out to maintain our heating system today. I have Bell Brothers come out twice a year in the winter and the spring to make sure our heating and cooling systems are working properly and they also do maintenance. I've had Bell Brothers come out twice and both times the technicians have been nice folks and very helpful.

Jody Swilky

Great technician. Alison from the office was an excellent representative.

Bob Gowdey

Nothing but confidence in the technicians that come to service our units. Always friendly, talkative and makes sure we are comfortable with our units operation. Always on time if not early. Have had the same technicians several times, they know what they are doing and that helps because they already know the house and the unit. Have been with Bell Brothers for about 3 1/2 years now. My Mom and Dad were customer of theirs. My sister is still a strong customer and has been for years. I took her recommendation and called them as soon as we moved back to Des Moines. A+++++++

Kaylea Johnson

My husband and I called Bell Brothers emergency line at 7:15 pm tonight. (Our A/C has not been working for 3 days, and we had multiple companies come out just to tell us that it was not fixable-we have two small children and it was 85 degrees in our house WITH two window A/C’s going. So it we decided it was urgent.) Within 10 minutes their technician, Kenneth I believe his name was, called us and informed us that he was on his way. He got here about 8 pm, and within 20 minutes he had figured out our problem and was working to fix it. Within 1 hour of being here, he had fixed the problem, double checked everything, packed up and was on his way. Absolute best experience we have ever had! Kenneth was 100% amazing!! If I could give him 10 stars, I definitely would! He was so polite, explained everything to us, gave us some recommendations on getting a new A/C & Furnace system, said he would have the sales rep call us, etc. We will never use anyone besides Bell Bros ever again! Thank you so much, Kenneth. We appreciate you so much! Our kids will be so much happier sleeping in cooler temperatures tonight!

Cory Schoening

Justin responded to our emergency call timely. He was professional, courteous and knowledgeable. He figured out what the problem was, made the necessary repairs and stayed with us a while while the AC was running to make sure the unit was in working order. I couldn't have been more pleased with how Justin addressed our problem. I've always been pleased with the service provided by Bell Brothers. I've been a customer for years and will continue to be a customer for years to come.

Ann Bass

Very personable and professional. He checked my furnace and installed a new thermostat. Took the time I needed to know how to operate it.👍👍 Thanks, Alec. …

Jan Jones

I can't say thank you enough to this company and our service tech, Kenny! They came out on the weekend, were quick to diagnose the problem, quick to repair it and SO KIND! My kids were scared of the drill he brought in and he was so sweet: reassuring them he wouldn't use it. When he came back with the part they had to order, he asked about them. I am thankful they were the first company to respond to our calls out to several companies when our air conditioner died as we now have a new HVAC company we can trust and rely on.

Mark Cottrell

Justin did our spring tune up on our air conditioning unit. He represented Bill Brothers very well. Very professional and also friendly. We appreciated him in our home. He was very respectful, wore shoe coverings and did wear a mask. Bell Brothers has earned my trust over the years and I thank them.

Rebecca Dunson

James was great and answered all my questions. Great employee!

lvollie

We always receive excellent service from Bell Brothers. Everyone there is always very pleasant to work with. Sam is very friendly and professional. He takes time to answer any questions we may have about our Geo Thermal system. He is extremely knowledgeable about the system. Definitely recommend Bell Brothers, and we always request Sam.

Ryan Pudenz

I have been very pleased with Bell Brothers. Ben, our technician, is outstanding and does a great job servicing our units. Would recommend.

Kenneth Zeller

Bell Brothers did a great job with the replacement of our air conditioning system, the technicians were all very courteous, respectful and clean. They gave us a good price on the replacement plus a 2% military discount as well. We appreciate the performance of the air conditioning during this excessive heat we are having. Thanks Bell Brothers.

Vincent Valdez

I was very pleased with Mr. Skamo's service. He was very friendly, polite and had the necessary safety and cleanliness equipment. He knew the equipment and quickly diagnosed cleaned, and repaired our air conditioning unit. Our indoor environment is back to normal. Please let Mr. Skamo know that we are happy and that he is a good representative for Bell Brothers. Thanks!

Karen Kuster

Our technician was professional, personable and knowledgeable. We’ve used Bell Brothers for over 20 years!

Julie Tibbles

John Helmers is an excellent technician and a very polite person. He was punctual, neat, and worked quickly. We count on Bell Brothers to keep our radiant floor heat and gas furnace functioning at top efficiency. We have used them for 7 years since we purchased this home.

rhonda catron

Jacob Primrose done a wonderful job on a day that didn't start out so great. Our CO2 detectors went off and after MidAmerican determined that our water heater was the problem, we contacted Bell Brothers. Jacob greeted me by name and was very knowledgeable about why he was sent out. He was very pleasant and explained everything that he found and what he was going to do to fix it. He left everything very neat and clean.

Yvonne Fielder

Bell Brothers sent 3 very knowledgeable, experienced technicians to install my heating and cooling system. They were fast and very efficient. All of my questions were answered each step of the installation. They even spent extra time downloading the App so that I am able to control the system by phone!

Laura Erickson

The Bell Brothers technicians are always thorough and professional.

Zach Cretsinger

Highly recommend. I emailed late at night (non-emergency) and they called back before 8am and had a tech here the same day. The technician was very knowledgeable, polite, clean and a pleasure to have in my home. Also, this is during the Covid, and the tech wore the mask the entire time, foot coverings and was great to work with. Again, very highly recommended.

Andre Pemoulie

Everything went well and we are very satisfied with Bell Brothers.

Craig Graziano

Excellent service and excellent value, even when I needed service on a holiday. Could not be more pleased.

David V

Bell Brothers clearly has great working knowledge of HVAC systems and was able to communicate what they were doing and would recommend, in a way I could understand. Very impressed by his skills and professional conduct. When scheduling the appointment everyone I have talked to has exceeded my expectations.

Tony Mitchell

Ryan L. did a great job. Very fast and professional. Thanks👍 …

Scott Tindall

Our technician, Zach, arrived right on time. He was very professional and friendly, answered my questions, and pointed out some potential issues with our water heater. He also offered several suggestions for improving the air quality in our home. I highly recommend.

chris beck

I needed a new water heater. I used their online service request after hours and got an immediate communication first thing in the morning with an estimate. I had a new water heater and hot water for the family by the end of the day. Amazingly easy, efficient, fast, and friendly. Highly recommend.

Danny Clark

Adis is a very pleasant, very professional gentleman. He knew the answer to all of my questions and took the time to fully explain.

Tracy Finkelshteyn

Sam is great! He is experienced, knowledgeable and really nice. He gives good advice about keeping my system in top working order. Highly recommend Sam!

Jill Greiner

I worked with Bell Brothers Heating & Air Conditioning to replace my furnace and AC after the AC had frozen. The installers arrived very promptly at 8:30 a.m. and were very professional. They completed everything they said they would within the time frame they described. When I arrived back home after the install to meet with them to go over various aspects of the new unit, they were very knowledgable and courteous. In addition, they left the house as clean as they found it. Great group - would highly recommend. Very professional, efficient, knowledgable installers. Thank you!

Joe Wills

As a new owner of a Bell Brothers HVAC system I would like to share my experience. From the sales process, to and through the installation of this system, your guys have been gentleman, professional and clearly they are skilled craftsman. It is refreshing to find these qualities consistently throughout a service company and that is what compelled me to write this note of gratitude. I appreciate that it was important to them to keep me informed, explain the process and check in with me from time to time. They showed up when scheduled, cleaned up after themselves and completed the install in a timely manner. Well done. To Scott, Artie, Z, Ricky, Shane, Brandon and Aaron, thank you for your attention to detail and bringing your “A-game” to our home. You made the difficult look easy and the process was stress free. I am grateful!

Teri Cockrell

My water heater sprung a leak so I knew it was time for a new one. I called Bell Brothers first thing this morning and talked to Lindsay who got me scheduled for this morning. She was very pleasant and knowledgeable. Joe Manning and Parker A were the guys who came out and removed the old unit and installed the new one. They got the job done quickly and efficiently. Very nice guys who did a great job and cleaned up the work area when they were done. Thank you Lindsay, Joe and Parker for taking good care of me today !!

Susan Schmidt

I have used Bell Brothers to replace my furnace flue as well as service my furnace and air conditioner this year. The service technicians, LJ and Alex, are outstanding in their field. In addition, they were kind and considerate and answered any questions I asked them with regards to their work.

Julie M

The technician is always so nice and explains everything he does. Very down to earth and doesn’t mind me hovering over my cats. The previous owners of the house had Bell Brothers and so we continued with the service and have never been happier.

Mark Stein

Extremely Impressed: Great company and a pleasure to work with. Came out on a Saturday on short notice to install my new Carrier heating-AC unit. Gave a very thorough demonstration of everything. Very pleased and would certainly go with them again

Jennifer Richter

Such wonderful, kind, and caring service! And I never feel “over-selled”.

Jason Clements

I purchased a new Carrier Heat Pump system from Bell Brothers. I have zero complaints. The Salesman (LJ) was very prompt on the quote and answering follow up questions. The install team (Brandon and Javan) were great to work with, listened to my concerns, and the quality of the work performed was excellent. One year into new system still pleased. Annual maintenance visit completed. Technician (Sam) did a great job.

Troy

This is a longer review, but the short version is: I am *really* happy with their service and really appreciate how they handled our issues. We went with them for our furnace replacement because they had the best price for the job. Jason, the president, was the person who came out to do the inspection, and pointed out some things that other companies hadn't told us during their estimate visits. I appreciated his thoroughness. After the installation was performed, we felt there had been a miscommunication and some of the service we thought had been agreed upon was not completed. Jason handled the issue personally and even though it wasn't clear where the miscommunication had occurred, he immediately took ownership of the issue and made it right. They had technicians come back within a week and resolve it at no extra cost to us. I honestly expected there to be some haggling and horse trading over who said what when, but they simply did what was needed to make it right, and I couldn't be more impressed.

Andrew Freund

I was pleased with Adnan's service. He got my geothermal back up and running and answered my questions after finishing.

Tanya Ericson

Friendly and efficient. We always use Bell Brothers for repairs and maintenance.

Steve Templeton

We had Ricky come to check out our heating and AC. He was very professional and did a fantastic job. Had just recently purchased the property and called Bell Bro’s. because they had installed the system. Would definitely call them again and hopefully get Ricky.

Will Morrison

Adnan is the professional who has been working with my house's somewhat complicated HVAC system and has always done a fantastic job. I 'inherited' the maintenance contract and Bell Brothers and Adnan make it worth every penny to keep renewed each year. I'm a super satisfied customer!

Amanda Sabo

Dave did a great job and quickly figured out what the problem was with my furnace. He was super nice and friendly. Explained everything in a courteous way and ensured I understood. He even treated my dog like his own!

Ed Ackerman

I was glad to see Dave pull into the driveway today. He's done maintenance on our heating and cooling systems before and we've found him to be trustworthy, professional, very efficient and he has a personality that matches his knowledge and skill. A good man!

Ronnie Turnbaugh

On the first really cold snap of 2019, our furnace went out at 4:30 am. I called Bell Brothers after hours service and within 2 hours a tech was at our house. He was courteous and thorough. He explained what was wrong and the price before the work was done. One hour later he was gone with no trace other than a warming house. Great job! I'm a raving fan of Bell Brothers!

Jeannette Russell

Did a great job. Very knowledgeable and professional very nice. Seemed to really enjoy his job. Thanks a lot. He repaired an igniter and fixed a screw on my thermostat.

Kent Altemeier

Ryan did a professional job. Inspected and cleaned our Amana furnace. Always wears protective footwear and explains what he is doing. Great service and trustworthy. Don't mess with the rest, go with the best, Bell Brothers!

N Schram

It was so great to have them come the same day for an emergency fix.

Tony Ehlert

Mason and the crew were great. Even our sales rep LJ came out to help and everyone was very friendly, knowledgeable, and professional. The new system looks and works great. We cannot recommend Bell Brothers enough.

Kasey Eoriatti

Service is always great! Drew knew immediately what was wrong and us repaired in a matter of minutes!

Frank Molka

Dave is friendly and explains how the system works and responds to different settings.

C Mandler

Absolutely the most professional and courteous AC tech I have met. His name is Kenny and he took the best care of me and my house. I highly recommend Bell Bros and Kenny to anyone with AC issues!

Connie Klug

Adis, a technician at Bell Brothers, was a 10 star repairman on a 5 star scale! When our furnace blower went out at 3 am on Sunday morning, January 17, I called the emergency services line for Bell Brothers at 400 am. We had no heat and the temperature was dropping. Their repairman on call, Adis, called us back within a few minutes and was at our house shortly after 6 am! He diagnosed the problem and tried to put a bandaid on it until he could get the part here from carrier. He got it going and left , But the blower soon failed again. Again no heat. But Adis was not going to leave us in the cold. He came back at 4 pm on Sunday and wired a temporary motor in place to tide us over until the replacement part was here, which was two days later. He was wonderful - knowledgeable, professional, and compassionate. I will always be a Bell Brothers customer as long as Adis is there! He is the best!!!

David Rasmussen

Friendly service, installed carrier mini split. The motor was defective but they are working quickly to resolve the issue. Helped take down a satellite dish that was in the way at no extra cost. Wish Carrier had better quality control.

Shane Condit

Have had repetitive issues with our AC unit. Dave is like a family friend at this point. He always does good work and explains what broke. Bell Bros gives us good prices and deals with our machines parts warranty before charging us.

Donna Gaddy

Adnan was very good about explaining what he was doing

Mary Seymour

The HVAC technician was very efficient and friendly and respectful of our home. A phone call and text message indicated the technician was on his way. Nice company to deal with.

Erin Hiscox

My AC went out Friday night and called the Bell Brothers Emergency Line. I received a call back within a few minutes and Kenny walked me through a few steps to see if we could get the system back online. We could not so Kenny came out to my house. He arrived when he said he would, and also called on the way. He repaired the house and walked me through a few other items he saw during his inspection. It appears I will need a new whole house HVAC system, so will update my review when able.

JENI GREEN

SAME DAY service on my old A/C unit on the hottest day of the year. My tech Zach got my unit up and running in less than an hour or so. He was on time, knowledgeable, and friendly. He explained everything and gave me options for repair or replacement. And as I mentioned, same day service! Thanks!

DeAnn Howard

Chad was responsive to our requests. Professional and efficient.

Margaret Armagost

My parents always used Bell and I have followed in their footsteps. The last furnace lasted 50 years, and this one is more than 20. They call timely when they are on their way, and they don't try to press you to repair or upgrade unless you actually need to do so. Personnel are professional and knowledgeable. I've always had good service from Bell.

Janet Dreher

Very professional and knowledgeable. We have used this company for many years and have always had honest and professional service.

Rosanne Herzog

Kenny is a very professional, courteous and friendly man. He tells it like it is and never tries to add anything to the bill that is not necessary. I have had him here several times for different situations and have always been very satisfied the job was well done. Even my dogs love Kenny.

Scott Breitman

I had Bell Brothers out a couple of weeks ago to look at my air conditioner since it was blowing warm air. I called in on a Monday morning, and they apologized that they couldn't schedule me until the afternoon of that same day, which was fine with me. But then surprisingly, the tech actually called less than an hour later and said he could come by right away. The service was professional, courteous and top-notch. My air is working great!

LD Page

Brandon was very professional.Arrived on time. Assessed what was required for my service, and explained the process. I am very satisfied with Bell Brothers and will certainly use their service in the future.

John Epp

Harris found an issue w our coil and got info about replacing it. Also offered to have us talk to sales rep about a new system. Very professional and helpful.

Gary Meier

Dave was polite, professional, and expedient. Job well done!!

Bill Ludwig

They did a great job ! On time and very Personable!

Jeff Roberts

Great experience would recommend them and Alex was awesome.

Dan and Jeannette Barnes

This summer our air went out and Bell Brothers was there within hours. They provided an explanation and estimate before doing anything. Our unit is older but I decided on a repair instead of a new system. They did the fix and spent time reviewing new systems even though it was clear I was not ready to purchase on yet. When they time comes they'll be my only call.

Gina Cortese

I really enjoyed the day visiting with the installers. I thought we had a lot of fun. They explained all aspects of the installation, kept me in the loop regarding any issues and answered any questions I had. I also really appreciated the Casey's gift card. Please tell the 3 crew members I thought they did a great job and were really professional.

Rosemary Hillman

Your representative was a very nice and knowledgable guy! My dogs loved him and I was pleased that he had such a nice personality. He was kind, polite and he can come back any time.....Thanks!!

Jeff Fye

Chad stopped out this morning to do a checkup on my furnace I purchased last year. He was very informative and had a great positive attitude. Thanks Chad!

David Bell

Last minute assistance was needed for a local that’s quite a bit away and they handled everything wonderfully.

Karen Monical

We had a humidifier added to our furnace. Our technician went above and beyond to answer my questions and went the extra mile to help with a non related service question. Work was done timely, professionally and all was left neat and clean.

todd giblin

I came home to a cold house, checked what I could and new I needed help. The Bell Brothers maintenance tag was on the side of the furnace from the previous owners request and the phone number was right there. I received quick and friendly service over the phone and then the technicians Aaron and Jake fixed the problem right away. Thank you guys-you are the best!

Tim Campbell

These guys are TOP NOTCH from top to bottom!!! If you are in need of HVAC service or replacement don't hesitate to call them. I only wish dealing with every other type of service provider was half as pleasant as dealing with Bell Brothers!! Thanks again!!

Dianne Flaherty

Mason and Tim did such a wonderful job putting in my new furnace and air. Mason was very particular about his work on the furnace and Tim was also very particular on the wiring and air conditioner. They both had a real mess to deal with from the previous company installation. But they powered thru and did the best professional job I've seen in a long time. I would definitely recommend this company. And a special thanks to saleperson LJ for explaning in a manner I understood.

Melanie Rivas

Today's worker was extremely friendly and great with the pets, which I really like. He was thorough but also didn't take very long. I really liked him. I would request to have him back. Also, i love that u call to remind me to have someone come out. Totally helps me!!

Jason Wilson

Our furnace started blowing cold air on Sunday and that following Friday we were scheduled to have our annual maintenance. The furnace is 16 years old and I am not handy when it comes to this type of appliance. The tech was able to make it out late afternoon Monday. $200 later it was fixed and he took care of the other maintenance while he was there. We just assumed we would need a new unit so was pleased he was honest to fix it for not much cost. Thank you!

DiDiDi

Sam is the best! He always goes beyond on any service call. He double checks and explains how we can keep the HVAC in working order. Bell Brothers has always responded quickly and a pleasure when it is Sam who is at the door.

Wendy Schwery

Chad D. at Bell Brothers went above and beyond to help us on a Saturday and Sunday when our furnace was out. Even though the Hawkeyes were playing, he was still putting our heating needs ahead of the game with a smile. He also helped us on Sunday morning to get our system up. Thank you Chad!!!!

John Cherry

Conner Daken is very professional and knowledgeable, he was able to look the furnace and humidifier over and give me a quote before doing the maintenance. Conner wore a face mask and shoe covers and completed the job in short order, everything was left neat and clean.

Tom Johnson

I have used Bell Brothers for several years after having tried several other businesses. every time they come, now its only for the spring and fall system checks, they are on time, pleasant, knowledgeable, and clean up after themselves. They provide the level of service I expect, sell top quality products and stand behind their work. Thank you Bell Brothers.

David B

Edited Review: 2/14/2017 (Original Review Below) I am reducing my original review from 5 stars to 4 for the following reasons: After our gas leak was repaired MidAmerican Energy came back out and turned on the gas. Later that evening we smelled gas again, did the same inspection process with MidAmerican Energy and was told that there was a leak and that the service company must not have done a "pressure test" on the gas lines as requested by MidAmerican Enegry in their "fix-it notes" for the service tech. We called Bell Brothers and they were very helpful and said they would waive their service charge because the issue should have been addressed the first time they were out here. The same service tech came out the next morning and fixed the issue in less than 30 minutes, and everything works great. When I received my bill it showed "1.00 hours service labor". I knew the service tech was only here for 27 minutes, so I called Bell Brothers to ask about why I was charged for 1 hour. I was told that they have a 1 hour minimum service charge, which is why I received a bill for 1 hour. Again, I am still satisfied with the work done and am very glad to have our heat back on, but I don't see why Bell Brothers would charge the 1 hour minimum service fee when it was to fix a problem that should have been fixed at the first service call. I would have gladly paid for the 30 minutes of service time, but in this situation the 1 hour minimum just didn't sit right with me. -- Original review - 2/13/2017 This weekend we had a small gas leak that MidAmerican Energy could not resolve and had to have our gas shut off Saturday afternoon. We called Bell Brothers to get an estimate of how much it would cost to get the leak repaired. I hope I'm not getting anyone in trouble, but the weekend service tech was very helpful and candid, he informed us that the weekend/after-hours rates were significantly more expensive and that if we could wait until Monday we could save quite a bit of money on the repair. The weather was nice and we got by with a few space heaters and quick showers for the rest of the weekend. Monday morning we called again and Bell Brothers had a service technician, Sam, at our house that morning. A few hours later, all the necessary repairs were made, at a fraction of the price it would have cost if we had gone with the weekend repair. Our service technician was very helpful in explaining what he was doing, and even had a hand held vacuum cleaner with him to clean up after all the repairs were made. Overall very satisfied with the services we received, our technician, the on-call weekend technician, and the price we paid. Bell Brothers is definitely going down as my go to HVAC company in Des Moines. Thank you.

David M

Called bell bros because it was installed by them 18 yrs ago.Requested service because air condition unit wasn,t working.made appointment.was told they were 2 days out. So I expected 2 days but was told if someone cancelled it would be sooner.was pleasantly surprised when 2 hrs later service man said he was on his way. A.C.was fixed in an hr and it was a relief as temps were in 90,s.The service man was knowledgeable and thorough.Thank you Bell Bros!!

Mischelle Hamilton

So I don't normally do reviews but this one has been nagging me. We have had Bell brothers install both and an air conditioner and a furnace, and have been very happy with those services. Last Sunday evening our air conditioner stopped working. We called for after hours service and were pleasantly surprised that a tech promptly returned our call and was on site within 1 hour. He fixed the problem, the charge was reasonable and we were very happy to have our air back. The following morning I printed off the receipt that was email to us and read a note placed on the receipt that read something like " Unit has been hardwired, bypassing the service switch. Very dangerous situation". Not knowing what this meant but being concerned, I called Bell and talked with a gentleman there. I explained the note and asked if I needed to be concerned. After a few minutes of talking, mostly me explaining that the only people who have touched the unit were Bell brothers techs, the gentleman made the comment " I'm not sure where this conversation is going but I am not going to correct a problem in a unit that was installed 12 years ago." So I get it. They do not know who may have dinked with it since they installed it. HOWEVER, the fact still remains, that NO ONE has touched that unit so if there was a wiring mistake made, one of their techs made it! Furthermore, I was not aware until a few days ago that the tech who repaired the unit last Sunday actually got shocked and I'm sure that's what prompted the note on the invoice. Bottom line. 1.) Bell, if your tech was injured touching our unit, I suggest you track down the tech who did the installation and have a discussion with him. 2.) I do not appreciate being made to feel like I had done something wrong. Surely if I had enough smarts to by-pass electrical wiring, I could have repaired the unit last Sunday myself! 3.) I was not asking for anything when I called. i was expressing concern that something might be dangerous and was trying to get to the bottom of what needed to be done to correct it. 4.) In the future, if I have anything that needs to be installed like this, I will pay an additional second company to come and inspect the work to identify problems immediately before someone thinks I've "dinked" around with it down the road. I will use Bell again because overall I am happy with their service, but frankly, the customer service inside the shop needs to polish up it's bedside manor. If I'm ever treated this way again, we will be looking for a new service company.

Kate Jones

We very much appreciated the promptness of Bell Brother’s, they were at our house within 3 hours of my first call and had our furnace repaired by early afternoon.

Jeffrey Blakely

Came out and got the unit up and running quickly.

Kent Eubank

Have used Bell Bros for over 25 years for annual service and new equipment. My service guy Haris is the best. Very courteous and very knowledgeable. I feel like he always looks out for my best interest when servicing my furnace and ac.

Colin Kent

Came home and our old water heater was gushing water out of the bottom. Called Bell brothers and they were able to dispatch Kenny SAME DAY!! Kenny was professional, and very courteous. He even took some time to show us the best way to maintain our new water heater. Pricing seemed very fair as well.

Ken Stiles

I have been a satisfied customer for numerous years. The maintenance and service personnel are excellent. The scheduled appointment is always on time and professional. I highly recommend Bell Brothers.

rhonda rascon

I have dealt with bell bros for over 20 years. Their team of techs is top notch. The office staff is helpful & all of the employees know how to treat a customer & they value your business

LindyJ Design

A part was replaced during our annual furnace checkup. Two weeks later it went out (bad part). We called Bell Brothers back and it was fixed under warranty. When we called, a service man was in the area. He stopped by and fixed it within 45 minutes. Appreciate the fast service.

Clint

Bell Brothers Heating and Cooling is a really great place to visit when you need work done on your house. The employees there were very helpful, knowledgeable, and helped us find exactly what we needed. We will definitely be there again in the future.

Jessica Palmer

They were incredibly polite on the phone and the tech, Jacob, called prior to arrival and once here, was professional and honest. I also feel the price for service was reasonable. I will be utilizing this company for all my future heating and cooling needs!

Ashley Tuschen

Water heater went out last night and they came by the next morning to fix it up

Jack Collins

House setter for my daughter when Sam came on service call. Not the first time he has been there and always takes good care of the customer. Very good at explaining the problem and options for fixing. Conscientious!

Stephen Hay

Zack was friendly, courteous and very professional. He offered information, options and perspective for how to proceed in the future and helped initiate contact with someone from the sales department. A very satisfied repeat customer here!

Mike L

Rick was great, he informed me what he was doing during repair. He was on time, extremely courteous and friendly. I would highly recommend him and Bell Brothers.

Mike McAninch

My furnace stopped working on Thursday around noon, I called in and Lindsey sent a technician to my house a few hours later! Both Lindsey and Robbie the technician were very knowledgeable and got my problem resolved quickly! I will definitely continue using Bell Brothers in the future!

Russell Richardson

Bell Brothers installed our HVAC system and they also perform our annual maintenance. Our technician today was Kenny R, and he was prompt, professional, and communicated well. Highly recommend Kenny and Bell Brothers!

Robert Butler

Dave, has always gave us real good service and always, explaining what he is doing, He is one of the best at Bell Brothers.

Ryan McClanahan

This company goes out of their way to help the customer. They have gone above and beyond for me several times. Bell Brothers is a strong recommend.

Gibson Jessen

Jacob did a great job. He shared some information about heating our home that was very beneficial. I will definitely recommend Bell Brothers to friends and family. Thank you

Kathy Smith

Dave has been at my house 3 times in the last few months for different problems, he is prompt, courteous and professional. I will definitely use this company again!

Louis Margolies

I want to thank my service specialists Mike, Steven and Cameron for a flawless rebuild of my HVAC System that was over 16 years old to a modern system that fits the needs of my Wife and myself. They all arrived onetime and well ready to go at 7:00am each of them doing their specific job to accomplish the changeout. They were courteous and very friendly especially with my two dogs Cooper and Hunter that gave them the once over when they arrived. In a short period of time they were all friends. They completed the total changeout by 4:00pm which was amazing. They entire process was conducted in a clean and sorted atmosphere and when they left you would not know they were there at my home all day for an HVAC changeout. During the day I asked several questions about the HVAC System and received very good and constructive answers from all of them. At the end of the day when they completed their task I was given a run down of what they did and what to expect from the new system including how to operate and maintain the new wireless thermostat. Thanks Mike, Steven and Cameron for making this an enjoyable event as I thought it might be a nightmare if things went wrong but they did not and today as of the writing of this review I am enjoying my new system, thanks Bell Brothers and thanks to Glynn Phillips our Design Consultant that made all this possible for me and Bell Brothers. I would be proud to recommend Bell Brothers to my friends and other residents where I live. Louis and Janet Margolies Lincoln, Ca.

Brad Schabel

Erin did a great job. No complaints. Professional and a strong problem solver. Great communicator. Looking forward to working with him again for sure.

Marcia Treichel

We recently had our furnace and AC unit replaced. We had a great experience from day one with walking us through our different options to the day of with their professionalism. They even provided assistance with our other appliance not related.

Stephen Kempf

Rick was on time, courteous, respectful and diligent to make sure my furnace worked and was reliable before he left. I was completely satisfied in the service provided.

Duane Venenga

We had Sam Didic service both our houses and have found him very kind and helpful to us as senior. Because of Sam, we had Bell Brothers install a new heating and cooling system. .

Janine Reames

Brandon was great! He showed up on time (even a little early), was very polite, efficient and safety conscious. I would highly recommend Brandon and Bell Brothers!

Backbone Johnny Dowsett

James did just fine. I'm glad he came in place of the guy that was supposed to come an hour earlier

Steve and Mona Gude

We recently had a summer maintenance check-up on our AC from a technician at Bell Brothers and were 100% satisfied with the service provided!

Dan Holtkamp

High recommend! They were very helpful and answered all my questions. They went above and beyond. They were courteous, respected our home, wore their masks, shoe coverings and most importantly fixed our furnace.

Debora Probst (Debbie)

Excellent service. Felt that the service tech was very knowledgeable and honest.

Another World

I was spending the night at a low budget hotel. The heating in that place was way too high, so I tried my AC. It didn't work. I didn't want to bother management, so I called these guys. They made it to my hotel room and fixed the AC in less than 20 minutes. That's pretty professional. I'm happy to give you 5-stars. I was really sweating.

Katie Fitzgerald

Bell Brothers knew our job would take some time, so they sent two people. Showed up on time and got right to work. Explained everything at the end. No surprises. Now we can head into summer with peace of mind that everything is working properly! Thank you!

Mary Granneman

Always professional timely and efficient work from my technician

Taylor Berry

Dave’s come out both times for my tune ups from the service contract and I’ve been nothing short of impressed. Very personable, friendly, and gladly answers every question I have. I’d give more stars if I could!

Beth Gookin

Great service- professional, friendly and helpful. Our service technician explained everything clearly and did a thorough inspection.

David Smith

10 years of Awesome! Always there when we needed them! Its shows negative 17 degrees today & HVAC running well. Over the years, they always come to house day or night, even holidays if we needed them - last year, replaced system & they improved the ducting etc and it is working great - even at -17F today. Great company & very good people.

James Stroud

Technician was knowledgeable and personable. Did a great job.

Randy Herr

Great job with critical disconnect yesterday for concrete pour and reconnect today to get house air quality back to normal. Great job, great attitude and great communication. Thanks!!!🤙 Randy Herr

Douglas E. Mitchell

As always, hyper-professional, clear explanations, and attention to detail. My tech was dressed better than I have in 2 years due to COVID ;) Just use Bell Bros you can count on them.

Milo Turan

Dave did an awesome job! He was very nice, excellent, and helped me out a ton! I recommend him and will be a customer in the future. Thanks Dave!

Darlene Fett

I highly recommend Bell Brothers. Josh, Scott, Brandon, and Tim are very knowledgable, as well as honest and easy to work with. We are very happy with this company and all the services they provide.

Matt Byrnes

This company is absolutely the best that you will find. Our AC went out in July during a 100+ deg. heat index week, and they worked as fast as they could to install a new unit on short notice over a weekend. These guys will not let you down, trust me. We have used them for the last 11 years for heating & cooling services and will continue to do so.

Jim Johnson

We have had great service and support from Bell Bros. for the past 18 years. We will continue with Bell Bros. as long as we own our home. Friends and family members to whom we have recommended Bell Bros. have also indicated satisfaction with products and service.

Jeff Goreham

A big thank you to Jason and Sam for the quick and professional service today at my son and daughter in laws house. Could not ask for anything more. They will be long term customers in the future. Happy Holidays to all at Bell Brothers.

Rick Radcliff

Bell Brothers take care our home and business, highly recommend them for all HVAC needs and repair

Deby Hicks

In addition to HVAC system maintenance, also installed new water heater

Anne Koch Gaer

Sam is so very professional and personable. We give him the best review possible. And more. Thank you for your professionalism Don’t know about value because we have used no one else, now would we.

Bonita Clark

We love Bell Brothers. We have always gotten excellent service from them. Our house is old and they know how to take care of old houses Great job!

Nancy King

ADIS did an excellent job servicing my HVAC system today. Not only was he very knowledgeable but also extremely polite and neat in his work. I would give him an A+

Tom Schlotfeldt

Our AC went out on Sunday. We called Bell Brothers and Dave had everything up and running within an hour! Amazing. Dave is a pro!

Vickie Boelman

Technicians were in time, friendly and professional. Explained repairs that may be needed and let me decide whether to do the proposed repairs now or later.

Maria Plank

Absolutely amazing company! Adnan Kanlic did a fantastic job very efficient fast and very friendly. Thank you so much Jason Gassmann for letting us not have to sleep in a 90 degree house!

PH CIB

Justin Robbins serviced our Central Air last Spring and did an Excellent Job, just had Justin come out and service our Furnace and enjoyed visiting with Him while He Worked and once again he did an Excellent job,,,,Thank You Bell Brothers...!

Jeanne Thompson

Very knowledgeable, shared his knowledge on how to best keep the furnace maintained, checked all vents to make sure open and air coming out. Very friendly and answered all questions asked and if he didn't know, he said he would check and get me the answer, which he did.

Gary Quinnett

he did an excellent job, we have no complaints. he was very through, and polite. Hope he comes back next year. Thank You.

Zach Thomas-Hillman

The technician explained everything that he was doing. The technician also explained options available as our system ages and as our needs change. We are very satisfied with our experience through Bell Brothers.

Delores Shell

I have been using Bell Brothers since 1995 and have been extremely satisfied. Their technicians are very professional always explaining what needs to be done, what has been done. A company you can count on.

Tim Sprague

When Rick showed up he was very nice and respectful,he worked very hard to make sure what the problem was instead of just throwing parts at my furnace to see if it worked,He’s a very nice an professional worker, I would recommendhim to anyone,,Thank you very much bell bros....

Tona Gilmore

Always very professional and are just nice people. They fix the problem and stand by their work. Highly recommended!

R Holmes

Extremely pleased with service I received. Efficient, knowledgeable, courteous and professional. Very respectful of my home and fixed problem carefully and properly. Charge was appropriate and reasonable.

David Walker

Bell Brothers and Ben Osborn provided great service/HVAC maintenance—very thorough and efficient, and Ben very personable.

Mary Dahlberg

Arrived when scheduled, let know what he was doing, very nice.

David Threlkeld

Sam is an excellent representative of Bell Brothers. Pleasant , knowledgeable and efficient. We've always had great service from Bell Brothers.

Chuck and Pat Leyendecker

Bell Brothers have been the best I've encountered since moving to Adel. They have always been on time and did a terrific job of installation and maintenance. I highly recommend them.

Robert Lutz

Dave did his usual superior job. Every maintenance item completed. Dave always keeps me completely informed which I appreciate.

Kenny Clark

Came right out and gave us a price for a new AC. Our AC was 23 years old and quit working. Service Legends was $3000 more than Bell Brothers for the same system! We could not be happier with our new AC!.

Joan Pace

Great service completed in a a timely manner.

Gene Loffredo

The absolute best in quality and service. Dakotia was great.

Jennifer Hines

Bell Brothers provides excellent service. My provider made me feel very safe with the PPE he was wearing and the precautions he took during COVID-19. Thank you!

Ashley Stodden

Kenny did such a wonderful job that my father, who doesn't use the internet, took time during his birthday dinner with our family to ask me to come leave a review. Thank you for giving Kirk great service!!!

Corey Johnson

Bell Bros is always very professional, efficient and reasonable. Called in advance to let me know he was on his way. Service was great. Will use again.

Dwight Whitlatch

Bell Brothers are the best. They show up when they say and are efficient and friendly.

Char Pratt

Zack did a great job. Being new at my home I Had lots of questions. He answered them and made sure I knew all I needed too. Very professional.

Adam Gaus

I had a concern about my furnace. Put in a request for a service call, and within minutes a rep had scheduled me. The technician was on time, friendly, and took time to explain things to me. Would recommend.

Molly Sullivan

Sam is great! Friendly, knowledgeable, polite, very conscientious about keeping the work area clean! I always ask for Sam when I do my fall and spring maintenance.

Monica Stutzman

Bell Brothers has professional service and did a great job installing our new HVAC system.

Chad L

Our A/C went out during July 3rd & 4th holiday (not to mention lots of customers with recent flood damage requests) and we needed repairs quickly. We called most of the big name metro companies right away and Bell Bros was quick to respond before anyone else. James showed up 30 min earlier than promised, quickly identified the problem, and got us squared away. He answered all of our questions and gave solid advice. The "Best of Des Moines" awards are legit. THANK YOU BELL BROTHERS FOR SAVING THE DAY!

Carl Dietz

Chad was punctual and genial, and took time to answer my questions. Thanks Chad!

Sherrod JONES

Ryan was amazing and professional and cute!

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