Reviews of Cool Care Heating, Air, Plumbing & Refrigeration. (HVAC Contractor) in Columbia (South Carolina).
Cool Care Heating, Air, Plumbing & Refrigeration
3102 Bronx Rd, Columbia, SC 29204, United States
Description
Information of Cool Care Heating, Air, Plumbing & Refrigeration, HVAC contractor in Columbia (South Carolina)
Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.
This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended
Map
Open hours of Cool Care Heating, Air, Plumbing & Refrigeration
Sunday
Open 24 hours
Monday
Open 24 hours
Tuesday
Open 24 hours
Wednesday
Open 24 hours
Thursday
Open 24 hours
Friday
Open 24 hours
Saturday
Open 24 hours
Reviews of Cool Care Heating, Air, Plumbing & Refrigeration
Michael recently did the routine maintenance on my system with repair recommendations. He was very professional and easy to work with. I wish I had gotten the receptionist's name as she was very helpful as well and got my needs taken care of quickly. Cool Care has always been a good and fair business to take care of my heating and cooling needs.
Brandon was very professional and informative. They scheduled him and his assistant out the same day I called, and it was a Friday. So my tenants did not have suffer over the weekend. Not only was he on time but actually asked to come earlier. He kept me informed on all aspects of the different repairs he had to make. I will not only use them with both my condos but I will definitely recommend them to other owners. Cool Care is definitely a 5 star company.
Brandon is the best tech I’ve had do work on my home! After preventative maintenance, he reported back with photos of what he did and found, and recommendations that our unit could benefit from. He was courteous and committed to giving great service. We had him back to preform some of the upgrades he’d recommended and everything went smoothly.
I use Cool Care for regular maintenance of my 2 units. They are professional and competent. We also recently had Matthew out to quote us on a new unit. We was professional and provided exceptional customer service. We ended up going with another company for the installation since the price was lower.
I was so impressed today with Cool Care. I called this morning because our system was not blowing cool air. They had a technician here a few hours later, and he QUICKLY diagnosed the issue and had us up and running in no time. Matt Nelson was very professional and knowledgeable. I cannot thank Cool Care enough. THANK YOU!! A++
They were very professional from my first call & kept me updated ,,& informed till Matt showed up for appointment. He was very courteous,well trained & knowledgeable about my unit. He showed up on time & had my problem diagnosed & repaired in no time. They will be my first call for any future issues. I'm definitely a Cool Care fan & future customer. Highly recommend this company 🤣
Mark McKellar the technician and Brittany in the office gave exceptional customer service and responded in a very fast time frame.
Our unit was out and we had guests staying there. They came to do the repair within 1 hour of my call.
Could not have been happier.
Professional and efficient. Will highly recommend you to all my friends.
I had been experiencing intermittent problems with my 15 year old unit. They were very helpful in advising me if I should invest money into an old unit or replace with a new, energy efficient unit. I chose to go with a new unit and could not be happier. They scheduled the appointment for installation and were right on time. Walter and CJ did an excellent job for me. They showed up on time, they were friendly, professional and kept me informed as they progressed with the installation. In just a few hours, they completed the job, cleaned up very well and had me feeling heat on the coldest day of the year. I've also experienced very good service from Mark McKellar. I would highly recommend this company for all your heating and air conditioning needs!
I highly recommend using this company!! Josh S. provided the best service that we could have asked for, and he went above and beyond to make sure everything was good with our AC units! Not only is he a great worker, but he is also a wonderful person to talk to and is genuinely a nice guy! I appreciate his hard work and dedication to high quality service and customer relations!
Mark was AMAZING! Not only did he come out on a weekend but gave us all our options and was super knowledgeable. Angie at the main office went above and beyond to make sure our unit got ordered and we knew our care plan options to avoid any future mishaps! What a family this place is and treats you with such kindness and respect. Could not recommend their services enough!
I am a maintenance coordinator for a major company. I do business with this company (and many others) every day. Cool Care is one of my favorite companies to work with. They have fair pricing, good communication and are as dependable as they come.
Jason, the employee who most recently came to my house, is a polite and helpful man, who knows what he's doing and explains it. He seems to like his job and enjoy meeting people.
I have dealt with this company for several years and have never had a complaint.
Cool Care had a technician come earlier than originally scheduled which was a tremendous help! Brandon was courteous and helpful and resolved the problem quickly. Cool Care is the only HVAC company to use!!
Matt Nelson most recently performed my Fall maintenance. He was prompt, friendly, and professional. I'm ready for the cold, now!
I've always received great service from everyone at Cool Care.
Completely satisfied!
As a real estate professional, I heavily rely on inspectors to protect my clients from purchasing homes with defects both minor and major.
HVAC is a major system that can cost thousands of dollars to repair or replace, and a proper inspection ensures that any and all issues with this major system are discovered before my clients invest their money into a home.
Jason Keech has done HVAC inspections for me for several years now. He's always shown exceptional knowledge and care in his inspection process. He communicates clearly, is thorough, and always goes above and beyond expectations.
Highly recommended
Matt Monroe is excellent to work with. Extremely knowledgeable and professional. I use him for all of my Real Estate inspections and also work on my own home. Highly recommend!
We just had a fantastic experience with Mark Mckellar from this company. He came out to give us a second opinion on an inspection, fixed all the issues quickly and for a much better price than we expected. He was professional, knowledgeable and helpful. Thank you!!
Professional HVAC technicians know what they are doing. Friendly, easy to talk and work with. Hope they keep checking back with customer quality of their work when mistakes happen.
Clay from cool air has shown patience with our series of questions, he was understanding and made us feel comfortable, and thorough. I highly recommend his services! The other technicians were good but clay was great!
This is the second time that we have used them. They are always on time with a very knowledgeable Tech, Mark. This last time was a preventative system check going into winter. All was well. I highly recommend Cool Care
I’ve been using Cool Care for a few years now and am always impressed by their thoroughness and professionalism. I trust their recommendations and know I’m getting top quality service each time.
This whole company goes the extra mile to earn their outstanding reputation because it's the right thing to do. You don't need any other reason to do quality work. Rusty has the wrong name - he's Gold thru and thru and it shows. Thank you All, especially Rusty and Quentin, for the great work, but bringing some joy along too! \o/
Clay arrived on time and it was such an unusual problem that he had to travel several paths to solve it. He was willing, determined and kept us apprised of his findings. The problem was not caused by CoolCare but is related to a , in our opinion, bad design of the Honeywell Thermostat. Regardless, we believe it has been corrected and appreciate Clay's efforts. He is a credit to his company. Not only professional and knowledgeable but friendly and courteous. Thank you Kenny for sending someone of Clay's caliber.
Melle and Bill Sensibaugh
John Cameron
Excellent maintenance service by Brandon Rehill. He was very thorough with his work and I appreciate that he took the time to address my questions and explain what he was doing and why he was doing it. Thank you for a great experience!
They are very responsive and do a great job ! I use their PM program and am very pleased, highly recommend. Jason Keech just finished some work and he is knowledgeable and very thorough!
Rusty was professional, kind, and showed he cared about my project by making sure it was done correctly. He also explained to me step by step what was the problem with my plumbing and the steps he was going to make to correct the issues.
Matt answered several questions about the unit for me and explained how the heat pump works better than anyone before. Would like him to be my maintenance person
Cool Care is an incredible company! At this point, I have been a customer for MANY years. After unsuccessfully trying two other companies, I found Cool Care through reviews and the recommendation of a friend. The receptionists are ALWAYS super friendly and really want to help. The technician Matt Nelson came today to check on our unit as part of the maintenance program. He was VERY professional and efficient, and did an outstanding job! Thank you, Matt, for a great and very thorough job and for explaining what needs to be done!!! I hope to see you again for the next maintenance appointment! Thank you Cool Care! I will continue as one of your customers for life!
Cool Care is hands down the best around! We have used them for years and wouldn’t trust anyone else. We have had all kinds of things done from a new unit to moving vents when we remodeled and everything in between. Their customer service is top notch and everyone is so kind and respectful. You can really tell that they value each and every customer. I Highly recommend them to anyone.
Tried to replace a thermostat and messed it up. Called them with an emergency as the temperature was going to be freezing over the weekend. Brandon came out within a couple hours and got it up and running. Very thankful.
Clay was professional, friendly and knowledgeable. He completed the repairs in a timely and quality manner.
Mike Mckeller was hands down the most helpful and kind technician that we have used with Cool Care. He corrected the issue quickly and stuck around to insure that the system was going to work as it should. We are super thankful for his time and service today! It was such a gift to our family on a really hot July day.
My Cool Care Technician was Mark McKellar and he was very thorough and very professional. I even signed up for membership because of Mark's great service.
I am looking forward to a long term business relationship with Cool Care. Thank you for responding to my issue so quickly.
Mark came out and was able to show me what my issue was and was very friendly and very helpful with what I needed. I'll be scheduling him to come backfor a part installation. Thank you!
Clay went above and beyond. I had to take my son to sports practice and pick him up. I’m sure it inconvenienced him, but he didn’t show it. I really appreciate his professionalism and kindness.
Without air on a 105 degree heat index, and my regular company did not respond -- Cool Care was recommended, and I'm so glad I called. Nice young lady handled my call and within a couple of hours, my air is fixed. Stephen Koon came sooner than expected, diagnosed the issue, and fixed it very quickly. Nice guy too!
It was great to fill satisfied and pleased with the service I received from Cool Care. Mr. Brandon Rehill went above and beyond what I ever seen from a technician. Thank you.
Cool Care Technicians are some of the best in the industry. I use this company regularly to inspect houses for my clients and they are very thorough.
I was very impressed with cool care all the way around! The front office staff was very delightful to work with and prompt in getting back to me when I had questions. Being a female living alone it is very hard trusting certain companies to not take advantage of you when it comes to work being done and prices. After having two bad experiences with two over HVAC companies I decided to try cool care and I am so happy I did.
Not only was my entire unit replaced in one day but my technician "John" was so kind and helpful. The day after my unit was put in, all of the electricity in my house went out. I called John and he came out and looked to see if the new unit had anything to do with this issue. Come to find out I had a loose wire in one of my electrical sockets that he fixed out of the kindness of his heart on a Saturday! He could have easily left and told me to call an electrician.
I have had my unit for about two months now and I have noticed a difference in my bill as well. I am beyond happy with Cool Care and will not only refer them to anyone I know but continue to use them!
Always had great experience with Cool Care. Last Christmas Eve they came and installed a new system since our heat just quit working. They are coming tomorrow to work under the house. I know they will do a great job!
***Clayton just came out and got our thermostat back up. They got us as soon as possible. We are so happy we called Cool Care a couple of years ago. Thank you Clayton!
We had our HVAC system repaired when the AC stopped working. They had a waitlist but were very responsive to the fact that we had an infant and squeezed us in the same day. Our technician, Will, was great! He kept us informed of his ETA throughout the waitlist process, was very thorough, and was finished in a timely manner. Highly recommend Cool Care & Will!
My technician was Matthew Nelson. He and his partner were fantastic. They completed the work quickly with minimal impact to me or my working from home. Matthew has been the technician to come to my house every time I have needed something from Cool Care and has never let me down. Would definitely recommend you ask for him.
Clayton Curtin is an excellent technician. Professional, Communicative, on time (early, in fact, which was fantastic), and he fixed my system quickly.
Thanks for the great service, Clayton. It's nice to have my A/C back!
Edit to add: 6/2/22 Mark McKellar came out to solve another issue—he was extremely thorough and informative about what was going on with my system. After diagnosing and fixing the problem, he gave me the full run-down, pictures included, on what was happening with my AC, which was greatly appreciated. Thanks Mark! Superb service!
Jody and Russell were amazing. They both walked me through everything they were doing. They installed a new AC system, and heat sealed my ducts and replaced the thermostat. I understood what was being done from start to finish. They were polite, on time, professional, and cleaned everything up just the way it was before they got there. I am impressed with Cool Care, and plan to give them more business when I add a gas stove line, and tankless water heater in the next few months! Thank you Cool Care for treating me like family!!!
Had my HVAC SYSTEM inspected for home appraisal. Technician was on time and very professional!
We’ve been using Cool Care for a few years now. They completely replaced one of our 3 units when it went out two years ago. The owner personally came out and walked me through the whole process and cost options. The following year our dog got under the house and destroyed all the ducts. They came out quickly and had repaired everything the next day. Our 10+ year upstairs unit went out recently and they came out and the technician, Angel, was great! We thought the unit was done for, but he was able to diagnose the problem and fix it. A week later it’s still going strong! Very knowledgeable staff both in and outside of the office. The woman who I spoke with on the phone answered all of my questions and was extremely pleasant despite my lack of HVAC knowledge. Will definitely be sticking with them for years to come!
We called them in for estimates after many years with another service provider. They were knowledgeable and directly answered our questions. Their estimates for reducing and annual service were good and they now have the jobs. May go to five stars after the work is completed.
Brandon was knowledgeable and documented his findings. He was kind to explain in detail. Great service thank you
I have been in the business of maintenance for multi-family homes for 16 years, and I am completely impressed with this company. Their customer service and professionalism is the best. Taylor in the office is always so friendly when I call. And the 2 technicians I've had the pleasure of working with named Louis and Jessie were very nice, knowledgeable, and patient when explaining to me what was need for repairs. I'm looking forward to doing business with them all summer. Highly Recommended.
The technician, Jason, was on time, courteous, and efficient.
Pleasant experience and system is running smooth.
Thanks for the great service
Tech took the time to make sure the problem was fixed. I have a long-standing good track record with this company.
Several months ago Cool Care came out to replace the entire duct system on one side of my house as well as correcting problems with return sizing. They were excellent, and the airflow has been so much better throughout the house.
Today John and Bryant came to the house in order to move a duct and AC vent on the other side of the house due to a remodel of the pantry. They were super polite, quick, and efficient. Exactly what I needed and ahead of the schedule I expected. John and Bryant did a great job eliminating the mess from cutting sheetrock and everything was as good or better than when they started. Cannot say enough good things about both trips to my house and the work done.
THANKS!!!
Cool Care has changed out my equipment for several of my properties. The process is always smooth and effortless. The install coordinator, Taylor, is very knowledgeable and communicative. They also complete my real estate inspection letters and always do an outstanding job. I would highly recommend Cool Care for all of your heating & air needs!
The technician Mark was very knowledgeable, efficient, and professional. He took time to talk me through what the issue was, and what future maintenance might be needed to keep my AC unit working.
Justin and Richard did a great job replacing my current HVAC system today. They were friendly and polite. Kept me informed about the status of the process. Would highly recommend Cool Care!
The technician, Clayton Curtin, called to say he could come early which was more convenient for us. He was professional and personable, changed batteries and filters, checked and serviced the unit. Gives us peace of mind to have the system checked every year.
My AC went out. I called my HVAC company only to find out they went out of business. I went to reviews on the web and found Cool Care 24 hr service. I called Cool Care Heating & Air. Cool Care Heating & Air stepped in and saved the day. They answered the phone. The person answering the phone was great. She was polite, kind and listened to my problem. They have great communication. I was told when the tech would be arriving , when the tech was on the way to the house and they did a follow up. Jeremain was wonderful. He was knowledgeable, polite and explained everything that he did and why. He had the parts needed to get my system back running. This was one of the best experiences that I have ever had. I have now made this my HVAC company. Being in my sixties I wanted a company that was reasonable, dependable and knowledgable. Cool Care is that company and I would recommend them for all your HVAC needs. Job well done !!!
Josh Savage is knowledgeable, professional, and a pleasure to have as a service advisor and technician.
Clay B. with Cool Care did a GREAT job for us. He immediately spotted what the issue was and quickly and efficiently repaired it. Our house has not been able to keep up with the heat all summer and we thought we would have to put a whole new AC unit in. Thanks to Clay, the house is now extremely comfortable! Clay was very professional and did a wonderful job.
Could not be happier with Cool Care and the two units we’ve replaced over the last couple of years. We continue to be pleased with tech support and maintenance - Matt performed our annual maintenance last week and went above and beyond answering questions and checking system operations that were technically not included in this service call. He took extra time to make sure we were satisfied. Highly recommend!
I have been a customer of Cool Care for around 6 years. They have installed my gas logs and installed and maintained my hvac system. Long story short, the unit installed a few years ago had numerous issues (no fault of Cool Care) and required a lot of service calls. The final verdict a couple of months ago when the system just stopped working was that it was a lemon. Cool Care contacted Carrier and the hvac system was replaced. I am so happy with the new system and my power bills have drastically dropped. Every single tech that came to my home was always so nice and professional. Always on time and on occasion called to see if they could come early. In the midst of all the issues with my old unit, the owner, Kenny Wardlaw, came to my home on a Saturday to try to get the system to work.
I love using local and family owned businesses-they just seem to care more about the quality of service.
In this day and time -that means a lot from a company!
John Ulness with Cool Care Heating and Air, hands down best heating and air technician we've ever used. We've been trying to get our heating fixed for over a year and he came in and handled the problem quickly. Extremely professional and intelligent. Will be 100% who we call if we ever have anymore issues. (I get the feeling we won't) 10/10 absolutely do recommend!!!!
We have been doing business with Cool Care since Kenny started this company. He was actually the technician we always called on when he was with another company. We followed him as he opened Cool Care. He and his team are informative, knowledgeable , thorough and attentive. Would not call anyone else for our HVAC needs.
I have been so impressed with this company. When all other HVAC companies have double and tripled their prices, Cool Care has maintained a reasonable price without sacrificing their professionalism. I am a real estate agent and call on Cool Care frequently to perform inspections and they are always on time, they provide reminders and a heads up phone call when the inspector is on the way. The office staff is top notch and answer the phones quickly and respond to my (probably too many) requests with patience and haste! What a combination! I will continue to use and refer others to Cool Care Heating and Air! Thank you for your wonderful work!
Professional, courteous and punctual. All things that make a company A++. Use them for all your hvac needs, I wouldn’t use anyone else
Super nice!! Very informative! Brandon is the epitome of great customer service!
I would highly recommend Cool Care!
My 20 year old HVAC unit needed to be replaced after multiple issues and it just didn’t make sense to pay hundreds in repairs with a unit so old and flakey.
These guys were great from the quoting me a new unit, installing it, doing the Aeroseal for my ducts and everything in between. They were always on time (or even early) very professional and friendly! I have to give a shout out to John, he installed my unit and was so helpful and to Taylor who was so easy to correspond with! All the employees I’ve encountered here have been great, thank y’all for everything!
The thing I appreciated the most about Cool Care was the excellent customer service. We are on the way to getting good results as well for our HVAC system, but Cool Care promised not to stop working until we were satisfied. They sent out multiple people, and really worked to make sure I felt good about all they were doing. I can't say enough about good customer service-that's what will make me keep coming back to Cool Care.
I am writing this review even though I ended up using another company (friend). Cool Care is professional, punctual and respectful. Lewis Williams was insightful and open about the entire process. Prices were very fair and you could not go wrong with their expertise. Highly recommend.
Cool Care always goes above and beyond to make sure that my family is taken care of. Everyone I have ever spoken with in the office has been friendly and helpful. The technicians are always super knowledgeable and respectful. Highly recommend!
Great experience. The technician came into my home with mold damage and walked through the HVAC issues that led to the problem. We ended up sealing the duct work to help with the moisture, air quality and efficiency. No more coughing. The explanation for our issue was well communicated and the install was followed through all the way to the end. The experience was fantastic as we knew we had a problem but had no idea how to get it completely fixed. Very professional and knowledgeable and they even helped with a rebate, yippee.
Stephen Koon did show up on time and was professional and fixed the AC. I have been pleased each time we have used Cool Care. I had 1 company tell me I needed a new AC unit for 8000 but Cool Care came out and said no and fixed the AC issue. Saved me $8000! Very honest company!
Service technician, Mr. Rehill, was courteous, professional, well informed about our system.
Cool Care HVAC came highly recommended when I sought assistance regarding a mold problem within my home due to an apparently faulty HVAC installation on a home I purchased. After two inspections (one by a a mold remediation company and one by CoolCare) I was informed the mold had permeated my entire HVAC system including my ductwork. Since neither my home warranty company nor my homeowners insurance company covered for mold I had to personally pay for replacing the HVAC system, including ductwork. Mr. Wardlaw, owner of Cool Care personally came to my home, did the initial inspection and after carefully explaining his findings and recommendations, I made the decision to replace my entire system. I felt neither pressured but well informed as he went over each detail of the process with me. Although it was a major investment it was one I felt comfortable doing as I felt my family's health was worth the cost. Mr. Wardlaw and his team of HVAC installers, especially Alex and his crew, who did the unappealing job of dismantling the old system, and Ms. Taylor, who kept me apprised and informed along the way), provided professional and personal service. Everyone I encountered was polite, knowledgeable and never made me feel as if I was a bother, asked too many questions or got in their way. They even welcomed my presence when I went under the house with them where they pointed out their findings and showed me the state of my old system. On the first night after my newly installed HVAC system, I could tell a marked difference: the air quality was much improved (the smell of dampness was gone from the air)my AC did not constantly run anymore and after the second week, the DampRid containers I had throughout my home have little to no moisture collecting in them. I now do not wake up in the middle of the night coughing and my other family member who has respiratory issues no longer wakes in the night or mornings sounding as if they are coughing up a lung. I can't tell you how pleased I am with the service and new HVAC provided by CoolCare and would recommend them to anyone whether they need seasonal maintenance, want their system checked or need a complete install, like I did. Thank you, once again, Mr. Wardlaw and staff, for a very pleasant and comforting experience!!! 10 stars!!!
I am a realtor in Columbia, SC and use Cool Care Heating and Air for all my clients and inspections! I personally use them on my primary home and rental properties. 5 star company and service. I really love the fact that I can email Marsha Lee and schedule everything through her. The convenience and efficiency of me being able to email her and her timely responses makes everything easier and streamlined. Call them for any HVAC needs! Thanks Cool Care and Marsha!
These guys did great work. We apparently had a clogged system and I have to say it took them about 30 minutes. They were ahead of schedule and was able to get here quickly. I have to say I highly recommend them for service. My house wasn't even clean and I didn't even feel judged. It was too hot to even get it cleaned and they were professional, forthcoming and answered questions. Without a doubt, request their services.
Cool care is a great company with great employees. Every time I have had any issue with my AC they fix it promptly at a fair price. Their technicians are all very friendly and professional, especially Christopher Rhodes who has provided great service throughout the COVID-19 pandemic.
John, Lewis and Zac did an awesome job replacing my entire HVAC system. Fast, friendly and great to work with. Polite, professional and all of the above. Took the time to explain everything and made sure system was working properly. Even had to change settings in thermostat to make system work correctly due to another local company, who I will not name, programming it wrong.
It was 104 degrees out when my AC unit stopped working. I called Cool Care and they had a service tech sent out to me just 2 hours later. The service tech was friendly, knowledgeable, and honest. He had my unit fixed in no time and didn't track dirt or insulation all over my carpet like the cable guy did when he had to go into my attic.
I will be using Cool Care from here on out and I would recommend them to anyone that need repair or replacement work.
I was introduced to Cool Care at a city gathering and learned how much Kenny and his staff knew about old systems and new rebates. Cool Care added insulation, replaced my 38 year old furnace and replaced my ductwork in my 100+ year old house. He guided me thru the process and assisted by obtaining rebates and I was thrilled to have someone that was willing to walk me thru the process that I felt I could trust.
I love that they are now available during normal off hours because that is usually when something stops working.
Thanks !
John Ulness came out and fixed our HVAC after others could not. He was an absolute professional and pleasure to work with. He obviously was very experienced and knowledgeable. We are beyond grateful and extremely pleased with the job he did. We are now forever Cool Care Heating & Air customers, solely because of John and he will be the only one to work on our system from here on out.
Thank you,
Derek Casey
Fixed a very hard to reach plumbing leak, quickly and cleanly.
Wrote an earlier review that described an issue that I had with service from Cool Care. One of the owners, Teresa, called me that day. She apologized for my situation and offered me a remedy that I thought was more than fair. She also informed me about her and her husband's background in the business and how important good customer service is to their company. I really appreciate speaking with her and her excellent service recovery.
This is the second time repaired
Why does it cost so much Tech was very professional
Cool Care has the best customer service representatives I have had the pleasure to speaking with in a long time! They are always so happy and willing to listen to the problem I am experiencing. Their technicians hold true to their timed appointments which make it easy to take off of work! Call them for caring and honest hvac work!
Been a customer for almost 10 years now. Their twice yearly maintenance program keeps my HVAC running great. When repairs are needed their technicians will never try to up-sell any services or products. Tommy G came out last time and did a great job and the pricing was very fair. Would recommend them to anyone.
We have used them for several years. They installed our new unit and have serviced it several times. Recently they had to fix something and they were efficient and did a great job of communicating.
I find them to be trustworthy and have very fair pricing.
Cool Care is the best! I have personally used them and have received excellent customer service and the best quality equipment available. I am a mortgage banker and have referred Cool Care to many of my past clients to use for their HVAC inspections for their new home. They are honest, thorough and always look out for their clients best interests!
Cool Care offers top notch service at a very fair price. They send reminders for the appointment and I love that they send me a text with the technician and their location when they are on the way. Excellent group of professionals that make the HVAC industry look good.
I have a variable refrigerant flow, geothermal heat pump system. It's energy efficient and state of the art but also very complicated. My installer was never able to set it up right. Neither was the second HVAC company I hired. Finally a friend referred me to Cool Care and I couldn't be more pleased. They got my system working and continue to fine tune it. They are professionals and they care. I am blown away by their service and highly recommend them for HVAC installation and service work.
I'm very impressed with how they run their company. I tried to replace my own thermostat with a programmable one, and I fried something in the electronics in the process. The A/C was dead after that. I called at 9pm and got an actual person. My next day appointment was confirmed via text and a real person called to let me know that the tech was running late due to traffic. What company actually updates you in real time with a phone call from a real person? It's practically unheard of anymore. They explained that the diagnostic few was $100 and that it would apply toward the cost of the repair. The tech arrived 30 minutes after the original scheduled time and was super professional and polite. He diagnosed the problem in under five minutes and told me it was a blown fuse. He even told me how to avoid the issue in the future when replacing a thermostat. He got the repair done in ten minutes and told me the $100 diag fee would cover the fuse replacement! I paid and the whole thing was done in twenty minutes. They had every opportunity to charge me hundreds of dollars for things I didn't need. But they didn't, they were honest, professional and took care of me like I was a family member. If you need A/C repairs, definitely make them your first call.
Truck 20 did work on my HVAC system and they were excellent. All 3 guys were professional and efficient in their work. Recommended.
Our upstairs AC has been competing with the outdoor temperatures since Thursday. My mom called Cool Care and not only did she actually speak with Ms. Teresa close to 10 pm they are true to their word. The HVAC professional is a Veteran and his name is Carl, he arrived on time, was very friendly and really took his time to figure out what the problem was. Sadly the unit could not be fixed but he was honest and did not try to do like other companies do like trying to put a quick fix on the unit and then say it was completely repaired. When we get our new unit we are definitely calling Cool Care Heating and Air to install it!
This company is top notch. They came straight in & diagnosed the problem within minutes. Another local company came in 3 weeks earlier....knew this was the problem but only did a fix temporarily in Hope's of getting repeat business. Cool Care is the absolute best with very reasonable prices.recommend this company to everyone. Thank you cool care
HIGHLY RECOMMEND FOR HVAC REPLACEMENT!!!!!! When my air conditioner died i called several companies for quotes. Unsatisfied with what i received, i asked around to friends. A dear friend of mine recommended Cool Care and i decided to go with them. They changed out the heating and air system in my house and I could not be happier. They also sealed my ducts which I had no idea needed to be done. No other company even suggested it. My house feels like a completely different home. The staff was clearly very educated on the matter, from the project manager to the installation guys. They were also punctual and very accommodating. Best of all, my SCE&G bill almost cut in half, in MAY! Usually my bills triple this time of year. Thank you Cool Care!
We recently replaced our 30 year old Lennox system with a brand new, high efficiency Trane unit, and we couldn't be more pleased with Cool Care. From cradle to grave, they were with us through the whole process, making recommendations and communicating regularly. The install technicians were hard working, respectful, and courteous; what else could you ask for, really. Our Project Manager, Andy, made sure we were in the loop and checked in with us daily to make sure we were happy. He came back personally to knock out a few punch items. We HIGHLY recommend using Cool Care for any of your HVAC needs.
P.S. - We used them to install a new unit for us 3 years ago and had the same positive experience. Shout out to Kenny, Theresa, Andy and the whole gang; we really appreciate you!
Matt was professional, knowledgeable and friendly. Did a great job!
Amazing company, great staff! Kenny and Tia are the best they came to my home and made sure I was set from the beginning of the sale to the end of the install. I could not have asked for better service, especially in the middle of summer. Great job cool care!
Everyone at Cool Care - from the office to the technician - is professional and efficient. They are very easy to work with and explain what is going on (in a way that non-technicians can understand). I appreciate their attention to detail and would highly recommend them to anyone looking for someone to work on their HVAC system.
Cool Care is a very professional company, from their office staff to their technicians and installers. They really work hard to provide all of their customers that WOW service. I recommend them to anyone who wants a professional and skilled company that offers fair prices and excellent work.
My business associate called a different company. After 6 days of failed efforts and rude service, we fired the other company. Cool care had us up and running after getting the part in record time and were $200 less. Oh how I wished we called them first. Family owned and ran. They care and it shows. I have felt and experienced their cool care name! Call them and no other!
Excellent. The best service ever. The techs are very smart and conscientious. Thank you for a wonderful experience and fixing our AC!
This was our first time using Cool Care. They helped us get our new Gymnastics center (Soda City Gymnastics) warm again! Absolutely the most professional company we've worked with so far in this industry, and the customer service was off the charts! We'll be using them for any and all repairs in the future for sure! Thank you Cool Care team!!
Cool Care goes above and beyond to give the best care for their customers. As a former employee, as a close friend, and as a customer, I have experienced first hand all of the great qualities of every aspect of Cool Care. Kenny, Teresa, Tia and the entire Cool Care team go the extra mile to ensure their customers are both satisfied and comfortable, and they do it with a sense of care that many companies this day in age do not provide. I would recommend Cool Care for all of your heating, air and home comfort needs to anyone and everyone!
Great experience working with Cool Care. Replaced a unit for me. Gave me several options to choose from and took the time to explain the differences. Not pushy at all and I'm very pleased with the new unit. Highly recommend this company!
Great experience from start to finish. I was able to reach the management team over the weekend and arrange a fast appointment. Cool Care's technician, Tom, was on time, knowledgeable, clean, and not pushy. He found a simple problem as well as pointed me to the fact that my 20 year old system would likely need to be addressed sooner rather than later. Thanks a million!
Living in South Carolina means you need to have a reliable and efficient AC system (pretty much year round). Anytime I have issues, Cool Care is quick to come out, identify the issue and then fix it for me at a very reasonable price. They are professional, honest and unbelievably easy to work with! I would highly recommend them.
Thank you Cool Care, we are enjoying our new Mitsubishi heat pump, the Technicians done a great job, all the guys were very nice and hardworking. Also thanks to Kristie for her great customer service. I will send all my family, friends and neighbors your way!
Teresa and Kenny lead the company with the most professional and caring service I have encountered in the hvac industry. Their staff is extremely knowledgeable and helpful. What I love most about the company is how they continuously strive for excellence not only in their own company but in the entire hvac industry. I recommend them every chance I get when I'm out inspecting property losses and damages. They've never let me or anyone I've referred down!
They came and fixed what was needed quickly- great group of people
My AC went out over the weekend and I called several companies to come out but they charged an outrageous weekend rate. I called Cool Care and they did not charge a weekend rate, and they sent someone to my house within the hour. The tech answered all of my questions and had me up and running within the hour. As a single mother of three kids, I appreciated the savings. Wish I could give 10 stars!!
Although the technician fixed the problem he also kept try to remove a piece of equipment on my intake that he said I didn't need. I researched online and called the manufacturer and they told me that this is a valuable piece of equipment and not to let him remove it. Seems like all the companies are crooked. We have tried them all. Once you prove that you aren't trustworthy, I am done with you. Lies lies lies.
Needed a 2nd opinion for our current HVAC system after it stop working properly. John, from Cool Care, was able to come out first thing the following morning to inspect our unit and also give us quotes for replacement/repairs. The company and John were very professional through out the entire process and I would highly recommend contacting them for any of your HVAC needs.
Cool Care came out quickly when my A.C. went out. They were fast, friendly, knowledgrable, professional, and not as expensive as I would have thought. They've also won a bunch of Best of Columbia HVAC company awards
Air conditioner went out at 530 pm. Guest coming over to spend the night. 80 degrees in all bedrooms. Called Cool Care in a panic. At 730 pm THE SAME DAY Daniel the technician comes in, fixes the unit and is backing out of the drive just as our guest showed up. Glad we purchased from Cool Care and glad they have great techs and well stocked trucks to get you going without a two day ordeal. Thanks Cool Care for coming through!!!!
He was very professional an quick without no questions asked....
Contracted with Cool Care for the replacement of my crawlspace hvac ducting and sealing the crawlspace for moisture control. The pricing was reasonable and the explanation of the work to be done was excellent. The techs showed up exactly as promised and were very professional in their demeanor. The ducting replacement was a big job in a small space but they jumped on it and before they left that Friday night, we had heat whistling thru our new duct system. They returned the following week and finished encapsulation of the crawlspace. Very pleased with the job done and recommend to all
When it comes to staying cool, these folks are the hottest ticket in town! Regardless of how busy they are, same day service by prompt, professional technicians seems to be the norm ... and at reasonable prices. But that's only half the story. From the office staff to the field reps, customer service is key. Cool Care or "Customer Care", either name fits. It's the Care that counts!
My technician clay Bryant very knowledgeable and complete very customer oriented great guy great company
Late Saturday before Thanksgiving 2018 I was getting ready to leave town and my heat went out. Stressed out b/c temps were in the 20s, cool care showed up SUNDAY for $100!!! I was blown away. They got my heater limping along until it could be replaced after my trip. I was so shocked and happy they came so quick and cheap on a Sunday! Only company I will use is SC
I signed up for the annual contract so I will have the reassurance that someone is looking after my a/c system. Their technician was professional, efficient, and knowledgeable. Cool Care is a company you can trust.
So let’s me start by telling you that i have had major issues with my hvac system. These guys have helped me out majorly.
I’d like to thank Luke, Corey, Russel, Carl, and Liz for everything they have done for me. They’ve been awesome.
Their customer service and professionalism is without compare. I greatly greatly appreciate these guys.
Cost wise? They aren’t cheap but they’re definitely comparative to other guys around here. Plus, they warranty everything. They answer your calls.They answer emails very quickly. When something’s wrong they have even come out on Sunday to diagnose and fix it.
I’ll defintitey choose these guys again when something is wrong.
There dispatchers are the best at what they do what they say, so yes i got my discount. Only reason they got a 3 out of 5 is because the first tech(R***) came out and look at my ac unit turned off the power check the compasitor (like i did not know what that was) and say 'O looks Bad look like you gone need a compressor and say they run around $2000-$3000 with labor i asked him, you got all that from there right. He check the fan moter and found out that was the problem changed the fan motor then changed the heater switch went to his truck for 20min wrote up my bill for $765 saying that my $100 that i paid yesterday dont apply to this which i know it do. Got it taken off after about 3hours the house got hotter he came back and say well the coils need cleaning he clean them still no ac then say give it a full 12hour. 24hours later i call with the house hotter then ever so i told them to send another tech because he was just costing me money got someone out and replaced another fan motor and been up and running in less then a hour thanks cool care for all you did but you should check some of your techs better.
Absolutley love working for Cool Care! Everyone I work with makes it easy to come to work everyday. I also enjoy being able to offer customers great quality heating and cooling equipment, tankless waters heaters, indoor air quality equipment and much more!
Technician John was very friendly, polite and explained problem.
He was proficient and knowledgeable.
Great company. I am so impressed with the technicians. Of all the companies I have used I have never had this level of professionalism amongst service men. I highly recommend and will not be using anyone but Cool care from here on out!
Matthew,
Was great very prompt and very professional!
Michael Fulp came out and did a fantastic job. He was timely, informative, friendly, and great to work with. I would 100% recommend them to other homeowners.
I had them Aeroseal my ducts this week. When I woke this morning my house was really a bit warmer than I keep it. After grumbling to myself that my wife must have turned the heat up again, I was shocked to discover the thermostat was only on 66 degrees, not the 70 I always have it on. I have apparently spent 12 years in this house heating and cooling the crawl space. I'm am incredibly grateful they made me aware of this service. I can't wait to see what my power bills drop down to. THANK YOU COOL CARE!
Cori and the girls in the office are amazing. They totally turned my horrible day around, and squeezed me into their schedule so that my family would not have to go without heat. A truly great professional team. The technician left my basement cleaner than it was before they came.
Brandon came out to my home when the AC drain backed up. He showed up quickly on a Friday evening, trudging through 6 o'clock traffic. He introduced himself and reviewed my concerns professionally. After a short time, he had the drainage controlled and a new electronic safety switch installed as a protective measure. Highly recommended.
Had a wonderful experience. They came out after hours and their technician was great. I will be recommending to all of my friends and family! I felt like they were very honest and gave me a fair price.
Matthew and Deon came right away and had the problem figured out and fixed quickly!!
They were very friendly and personable and it was a pleasure meeting them and having them fix our problem!
Omg!!! I can not believe the difference in quality that you receive when you go up a little bit into the category of best!!! I have never been more comfortable in my life. The staff went out of their way to make sure that everything was throughly explained and I understood all aspects of what I needed for the large space that I had. The staff really treated me like family. I highly recommend them.
Karl was on time and demonstrated the professionalism in his field which proves he's a top-notch repairman. He even had his own booties. Karl explained everything thoroughly in every step. Please let Karl be the one who services my residence and no one else!
My experience with cool Care Heating and Air was great from the person that came out and located the problem with my unit to the sales person that came and present new units to me to the team that did the installation of my new unit was a great experience I highly recommend you give this company a try
Everyone needs to call Cool Care for all their cooling and heating needs. They are very professional, courteous and budget friendly. No better company in Columbia.
They came out the same day I called and had my system working properly shortly. Highly recommend!!
Our system went out in August 2016 in The heat of the summer. I can't say thank you enough to Tia and her Cool Care Team!!! So easy to do busy with!!! And very professional!!!
Called to setup our summer service call. Love the special two service calls for 240.00. The original price is 150.00 per. service call. We received great service last year.
Just got an estimate that was thorough, had wonderful options, and the tech was so friendly and professional. I have to get 2 more, but I'm definitely seriously considering this company. Friendly knowledgeable staff!
On time, professional, and great customer service.
Mark found the problem with the system and was able to repair the problem. Great service and knowledge.
Great group that will treat you right and give you the very best price! I HIGHLY recommend this establishment for all of your HVAC needs! Wish I could give 10 stars!
We were impressed with Russell’s thorough knowledge and his ability to breakdown the complexities of interrelated issues using easy to understand terms. He took time to go through the different factors and options, and gave helpful insights and things to consider.
Chris Rhodes did a great job coming back to diagnose our problem with the heater on a Saturday. I highly recommend him and the company.
Great customer service as always by Cool Care. We appreciate their promptness and how well they explain what needs to be fixed.
Excellent service, very professional, and responsive! I highly recommend Cool Care Heating & Air for ALL of your HVAC needs.
-Stefanie
Cool Care goes above and beyond to give the best care to all of their customers! It's a great company with friendly staff and reasonable prices! Highly recommend!
Awesome family oriented business. you can trust them to do the right thing and recommend the best solution for your problem if you want to stay cool to Samer please cool Care Heating and Air make sure you ask for Teresa and Tia
They came just as they said they would and did an excellent job getting our air working again! We will have to get a new unit soon and this is who we are going to have do the job!
I forgot my appointment, they let me know head time, but had to cancel my appointment early morning, the person who answered the phone was very nice about,,I will use again!
In the furniture, I will use.
Very professional and excellent service.
Recently had the floors in my home redone and needed my ducts cleaned from all the sanding. Great price and very professional!
Have used them over the years for maintenance. Had a small misstep by a technician that the owners....yes the OWNERS...came out to personally resolve on a SATURDAY! That's how you get and retain Raving Fans.
Excellent customer service and responsive when their is an emergency! Techs are great and customer service REP Savannah is top notch!
A fantastic experience from the estimate through the completed installation. Thankful for the genuinely kind and highly professional staff in the office and installation department.
Very helpful, polite technicians.
My heat pump went out and Cool Care came out quickly and fixed it. They were peofessional and affordable.
These folks have been amazing the couple of times I've called them out. Great service, speedy, professional and of course, highly skilled.
Very professional and helpful. Spent a good amount of time explaining what was wrong with our system. Also, gave us multiple options to replace our systems.
Chris was super nice, helpful, and communicated well with us!! Great experience with him!
This is a great local company that cares about their customers. They do great work and their communication is top notch. I highly recommend these folks!
company should have provided tech guy with face mask for CV-19 for him to enter home to service mini split and change filters.
Daniel was very efficient and thorough. He explained everything he did and made sure I understood. He went above and beyond while he was here.
Our technician Mark was professional, and thorough.
Very professional and completely satisfied
Friendly knowledgeable staff, Who does great work at a Great price
Carl was prompt and professional, did a thorough inspection and tune up. Good Company to work with.
Hello, I am very pleased with the service we received today, the technician was very friendly and kind, he got the job done!!
Serviceman arrived early and was very professional. I'll continue to do business with Cool Care.
Have used Cool Care for multiple projects. Their work and customer service is always superb.
Always reliable & friendly
Karl was professional and quick at diagnosing the problem. Everything is working great now. Thank you, Cool Care!
The technician was nice; however, for doing about 8-10 min worth of work, and the only item of equipment used was a ziptie, the price was ridiculous!!
We have the BEST employees in the HVAC Industry @ Cool Care Heating & Air.
Highly recommend Cool Care to everyone I know! The staff is very professional and their work is always top of the line!
I am very impressed with Cool Care Heating and Air! They did a great job!
I personally know Luke Gulledge. Very passionate and professional individual. Highly recommend working with him!
Jermain was awesome! The whole Cool Care experience was A +
The best of the best. Very knowledgeable and fast service.
Great Service. Peter who comes out to do maintenance on units is the best.
Great customer service at a great price. The staff was incredibly helpful and the their service well done. Very very pleased with the service.
Would recommend these guys for all your heating and air needs. Friendly, knowledgeable and professional
Great customer service and faster turn around for service. Very friendly employees. Would definitely use them again in the future. :)
amazing company! the best and most knowledgable technicians and installers around.
Outstanding company with great owners. Dedicated to the customers and employees! Highly recommend!
Tech timely and responsive
Great people!! Very friendly and very knowledgeable!! Answered all the questions I had and even gave a few extra tips to help for the future!
Quick response time and respectful recognition . quickly assessed the problem and explained what needed to be done.
Very nice and respectful worker🙂 Took alittle time writing the estimate. …
Amazing staff and amazing to work with! I would highly recommend to anyone! Great experience!
Very professional.
Awesome company! Great people and Service! Should be your first call!!
Amazing customer service. Staff is extremely personable and they do an awesome job.
Very thorough and went above to make sure problem was resolved; David Payton was my technician
Great service, even better staff and good pricing! Will definitely recommend!
Great owners and staff. A company that wants the best employees and has a great customer base
Very responsive and professional company for heating and air repairs.
Great company. Family owned honest and professional!
Great people! Great service!! Honest and super reliable!
Outstanding company and technicians, very courteous and professional.
Lady I spoke with on the phone was VERY sweet. Great service
Great Service !!! thank you cool care...and the technician Daniel...
Very professional and knowledgeable. It was great!
A trustworthy company with top notch customer service!
Very professional
Great service, Cori was really awesome.
Very Professional, Great Customer Service
A-1 HVAC Installer
Best heating & air co. in Columbia, SC
Great customer service!
Prompt, efficient and fairly priced!
Great service!
They are ok
Simply the BEST!
Brandon R did an awesome job servicing our HVAC system today. He provided pictures to show what he did and provided before and after pictures to prove it. His thorough assessment of our system was explained in such a exceptional manner unlike we’ve experienced before. He answered all of our questions and followed up with us as promised. We found him to be extraordinary service guy.
Mike was very professional in taking care of our A/C preventive maintenance. On time and great quality.
Brandon Rehill was my technician today and I cannot say enough positive things about him! On a personal level he was friendly, personable, kind to my dogs, easy to talk to, and very courteous. He even recommended someone to help me take care of my yard when I mentioned I was having trouble keeping up with it!
His professional qualities, as well, deserve more than 5 stars. He is more than competent. In fact, he is extremely knowledgeable. He took the time to answer all my questions and asked me pointed questions about the heating and cooling to make sure he completely understood my particular usage and situation. He explained how I might save money on power and gas. He really took his time, was very thorough, and gave me more than excellent customer service. I hope he is my regular technician because, not only would I be happy to have him return any time, but I could also trust that I’m receiving top quality service. As I said, I would give more than 5 stars if I could. Cool Care, you are lucky to have technicians like Brandon on your team! (I think you should give him a bonus! 😉). Thank you!!!
Mark McKellar did an excellent job for us. Promt, professional and informative. Very pleased.
Clay was very thorough and informative. He’d be a valuable asset with any company.
Good courteous people
Excellent group. On time, as good as their word, professional. Highly recommend.
Brandon is always pleasant and professional. Appreciate his informative efficient repair’s service. Great punctuality, and communication.