Reviews of ARS/Rescue Rooter Heating & Air Conditioning. (HVAC Contractor) in Columbia (South Carolina).

ARS/Rescue Rooter Heating & Air Conditioning

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324 Comments

HVAC contractor

Air conditioning repair service

121 Winhill Rd, Columbia, SC 29203, United States

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Information of ARS/Rescue Rooter Heating & Air Conditioning, HVAC contractor in Columbia (South Carolina)

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Reviews of ARS/Rescue Rooter Heating & Air Conditioning

S Bk

I scheduled them to come out on Tuesday and they happen to be out in my neighborhood for another home so they came right after that appointment, the sales guy John was very professional. I would have prefer to have gotten a little more detail on the install of the water heater other than just give me a roundabout price 3,079 but I went ahead and approves the order, I canceled it later because I determine the price was just too high. This was a Lowe's recommended installer which I think they would have done a good job but they need to work on their pricing to me a more affordable with what plumber with charge. I know they have to pay their employees and it's the business name you're paying for too but to stay in business you need have competitive pricing. They did offer me a alternative price of $2,700 which was still double what I could get it done for so I just decided to decline. Although John was disappointed he was still professional so I may decide to use them in the future for other needs

John Harmon

I have used this company both for installation of new HVAC units and follow up maintenance and repairs. In my opinion they are professional in installing, routine inspections and repairs. The technicians are courteous and will answer any questions I ever had. I would recommend the service staff and the customer service persons to answer the phones when called. This is a top notch company with professional office and repair technicians. Very pleased with my recent service call.

Susan Jordan

I am impressed with how professional the two men were that nstalled the heat handler and heat pump. They worked hard and they were very knowledgeable and polite. This is my first experience with this company an so far I can say I would highly recommend your services. Jason Smith is to be commended for helping me to overcome a previous bad experience I had with a different company.

Dawn Mabbott

We contacted this company to replace our gas water heater. A tech came out and told us how much it would be. We paid them the price and they said someone would be here today and it is Friday. The new one was damaged and the tech had to go get another one. He left and came back and finished the job on a Friday evening. Both men that came yesterday and today were very nice and professional. He didn’t even leave a mess like some people do. We will definitely use this company again!

Al's Daughter

Hello, It has taken me some time to post this. I'm actually posting about an event that happened in December; however, due to an unforeseen family emergency, I did not get to post this until now. I want to thank personally Chris Morrow for an EXCEPTIONAL job that he did when coming to my home to replace a thermostat. This a very long story but I will make it as short as possible. Another tech came to my home and not only did not repair the thermostat accurately; but also charged my double for the repair and told me that I could not use my military ID. When Chris arrived to correct the situation; he not only fixed the problem; but advised me that I had been incorrectly charged. In today's society, people will not be honest; but he was. Both Chris and Stephanie made the situation right. Stephanie was kind and understanding and refunded me the portion that I was overcharged. I only have good words to say about this company because since I purchased my units in 2019, they have been extremely responsive. I once again want to applaud these two people, Chris Morrow and Stephanie (sorry I don't know her last name), for not only doing what's right, but for exemplifying what right looks like.

patricia jourdan

Christopher and his trainee were both very friendly and professional. They took their time to explain everything that they needed to do to bring my HVAC up to date. I could not have picked a better company to take care of my A/C needs. The ladies in the office are super nice and professional as well!

Lauren Hall

I was very impressed with Corey! He was punctual and very knowledgeable. A great asset to your company. However I felt that the 609$ cost of the repair was excessive . The cost is why I am giving 4 stars. My unit is only 3 years old

Bekah C

Using ARS to get our HVAC system repaired/replaced was the best decision my partner and I made for our new house! The guys were super honest and thorough, and did a great job of explaining what was wrong and how to fix it. They went above and beyond, making sure to work with our schedules and work with the difficult access to our house. They were super respectful of us and our house, and we’re very happy with the results :)

C Reker

Booking the service was easy on their website and they were able to work with me when I needed to reschedule and honored their pricing when the service date changed. The technician, Patrick, was very nice and efficient. I had the "tune-up" on this visit. It included a check of the system and a filter change out. I received an email receipt immediately afterwards which gave the working stats for my unit. It didn't list the range in which it should function, which personally I would find helpful for monitoring my new unit. Overall a good experience from booking to service! What I had anticipated was what's know as a regular "maintenance" visit and is more involved. It would have included cleaning the outdoor unit and flushing the drain, which is what I had assumed was part of a tune-up. It was absolutely my fault for not clarifying. I included this note in my review in case someone else doesn't know.

Yanique Salmon

Our Technician Justin Ward was on time, well groomed and very professional. He explained exactly what this service was about and what he was going go do. After service was completed, he asked if I had any questions with regards to my service. He also complimented our settings on the thermostats, which he stated was very energy efficient. Would recommend ARS and Justin Ward. I am also going to request that Justin be my regular technician going forward.

Phillip Rhoda

I’m sure the technician performed some service! However, the report he gave were things that should not happen to a two year old system which they installed! The technician said Freon is needed but couldn’t tell how much! Last time they were here they claimed it was topped off! So I asked if it could be a possible leak? He said maybe? Then I said well it’s been leaking since installed or suspect so and the technician claimed he would take it up with management! I have been calling to speak with someone for close to three weeks now, no one will return my calls! I’ve called the manager twice at her line, no return call yet! That’s been three days now! I’m sure customer service is passing on the messages, the ladies that answers seems sincere! I really was impressed with ARS but this have sour my opinion! Unsatisfactory!!!

Joey Young

ARS Installed my new AC and furnace back in 2017 they did an excellent job and I had a service contract with them since that date. I was always extremely satisfied with their service. That was until this year 2022 they came out at the beginning of the year to perform maintenance per my service agreement contract and did an excellent job. When it came to scheduling the winter service I was highly disappointed. I called and scheduled the appointment for the service and was given a date and a time that they would be out. They call me one hour past the service time that they said they would arrive and told me that they had to cancel due to over scheduling. So we agreed on another date a week later. Once again I stayed home in anticipation for them to show up and perform the service. Once again received a phone call stating that they had to cancel the appointment due to the technician running behind and wanted to reschedule for another date. This would be the third attempt to get my units serviced. I had already missed two days of work waiting on them to arrive. I informed them that I had already missed two days of work waiting for them to come out and perform the service but they just wanted to reschedule. I felt the lack of respect for my time was not felt and therefore canceled my contract. This was something that I was not happy to do but I felt that I had to After being a customer for five years I felt like they did not value me as a customer due to the fact there was no attempt to save my business or respect for my time this is not a review that I thought I would write for ARS due to the fact that I have written one other review highly recommending them due to their professionalism. I don’t know what’s happened with this business and I am sorry that I will no longer be able to utilize them in the future.

Darling Daymares

My 20 year old HVAC had a good run, but all good things must come to an end… and it did. After getting several estimates, I went with ARS, and I’m glad I did! The guys were so professional and friendly, and kept me apprised of what was going on throughout the installation. The new unit looks fantastic, and they even included one of those fancy smart thermostats! 🤣 Love it, and love the quality service I received!

Carissa Engel

My heat wasn’t working downstairs and they were quick to respond, and worked with my schedule. Cory was especially fantastic, and he made sure everything was in working order and that we were well taken care of! I can’t say enough good things about this company. They deserve all the business!!

Drew SApp

Called at 10:30 am and service tech James (he was great) made it 6:30 pm. He was very knowledgeable and explained what was going on. Showed us how to set the thermostat to emergency heat when needed. I appreciate his help.

Reginald Cameron

Novie Matthew and his associate took there time and made sure the job was done correctly. They answered all my questions and explained the work being done step by step. Even laughed at my jokes . All left over scrap was cleaned up . I’m very pleased with the service provided today ! Can’t beat the warranties.

PJ Torres

The service rep, Mr Wheeler is very knowledgeable and professional. As demonstrated by his rapid diagnosis. It was not an all nighter! Only 4 stars for the Admin. I won’t drop her name because of her recovery. However, during our initial interaction she made a good day a bad one. My recommendation to her is to read all the service notes from customers who have been with you for years and new ones. Get the facts before you make contact with the customer!!

Kiki Gilstrap

On my gosh! First of all, the lady handling the call has THE BEST customer service skills. And Will, the young man who came to do the inspection was incredibly knowledgeable and so so helpful. I give the company an A+. I will call them again.

Dennis Moldovan

Randy was very knowledgeable and friendly. I posed many questions that he handled with complete and informative responses. Adam was a talented and knowledgeable installer He also provided great answers to questions asked and demonstrated a positive & strong skill set in completing the installation.

Shelly Owen

Technician was very professional. Performed maintenance on my 1 yr old system. Found a wire that was touching and would have caused a short at some point. Would highly recommend services. He was even nice to my dog.

Connie Martz

ARS was outstanding. They showed up on time, were very professional and worked diligently to remove and install 2 units in my house. There was a problem on my end but the guys worked until almost midnight to fix it and insure I had operational units before they left. I highly recommend ARS to anyone in need of a new heating/air system.

Brittany Brown

What we thought was an air conditioning issue turned out to be something else. The technician was able to identify the issue and provide a suggestion for next steps which was very helpful. Though we hope we don’t have any need for services in the future, we are happy to know ARS is responsive and professional when addresses customer needs.

Ashlee Vowles

Michael was straightforward and honest with me, offering the pros and cons of the decisions I needed to make regarding my unit. I truly appreciated his transparency. Being a woman. I sometimes fear that I will be taken advantage of bc I don’t have a full knowledge of the mechanics. Michael made me comfortable and did not make me feel like I was being raked over the coals just so someone could make their numbers.

Kira Dobbs

Sierra came and completed my winter heating system check. They were very through and took time to explain everything and show pictures. So nice to have these maintenance checks to help prevent any issues in the future.

Kathy Wilkins

Wow! I can’t say enough how impressed I was with my service technician today, Sierra J Odom. She completed a very thorough inspection and cleaning of my HVAC and A/C systems. She advised me and gave suggestions on how to keep systems running in prime condition between maintenance visits. All things simple a homeowner should be doing. I learned a lot from her and so thankful! She also provided a video of how she cleaned out a trap in the piping under the house to keep debris out and from keeping water /condensation from pooling under the house. I highly recommend ARS and I would suggest that you request Sierra J Odom to be your technician!

cynthia harrison

The technician was very thorough and explained what was done. She was very knowledgeable about HVAC systems. What made my experience even more positive was the technicians pleasing personality.

elaine Downing

The response was in a very timely manner, and the sales rep was dynamic; also, the guy whom installed our system was very professional, kind and patiently answerd all of our questions. I highly recommend this company for your HVAC needs.

Willis Taylor

Joseph from ARS assisted me with my preventive maintenance. He was on time and did a thorough review of my system as well as checking under the house. I would definitely recommend ARS in regards to preventive maintenance on your HVAC system.

Thomas Kennedy

ARS is a very professional company. The process of the AC installation went better than I could have imagined. Also, the customer service is superb. I will highly recommend this company.

KennyCobbShow

Jordan came out for what was supposed to be a routine check up of the system. He then noticed a few mistakes were made with the previous installation and then decided to do everything he could to correct the issues himself. He went above and beyond and spent over 2hrs fixing the e issues. He then put in a order for furtire repairs that needed to be made. This man deserves a raise. I only want him to respond to future calls. Somebody get this man a burger!!

Sharon Praylow

Sierra was AWESOME! She provided very valuable information; took her time and had a great personality even though it was getting late in the evening! I would highly recommend her to anyone!

Tim Bradshaw

ARS had to replace capacitor on AC unit. Had the exact same service performed on another unit last summer (I have two units). Last year it was $249 on the weekend for the larger unit, this time it was $509 for the smaller unit. Same service, double the price!

Ruth Stone

Absolutely best we have ever dealt with. Recommend to anyone. Called today they came out today. They are installing in the morning a new unit inside and outside for our heat and air.

Cheryl Wholaver

Will Andrew's was the service tech that did the maintenance checkup. He had never been to my residence before. He was very polite, informative and thorough. It was a pleasure meeting him.

S Patterson

I desperately needed a hot water heater and went to Lowe’s. Lowe’s had ARS handle my free estimate and installation. The process from start to finish was seamless and convenient. Vishnu F was my installer. He was amazing! First, he called me an hour and a half before he arrived. I liked that the expectation was set. He arrived on time, was professional, courteous, upbeat, knowledgeable and pleasant. He was most efficient! He answered all of my questions and left his workspace impeccably clean. I’m grateful that ARS was respectful of my time and home. I highly recommend ARS and would not hesitate to use them in the future. Thank you kindly Vishnu! Your customer service is unmatched!

Makisha Butler

Mike Brooks was very helpful in getting my thermostat fixed. He also gave great information on a scrubber system for the house that I did not know about….

clive brinkley

They showed up on time and repaired it quickley and helped us to understand why we keep having to spend money every year on this unit. Thank you we will be calling after holidays to get quote for new unit. Happy Thanksgiving.

W D

I used this company ARS the first time and twice. September 27, 2022, Shadoe and the guy (I don’t know his name. I’m sorry) - They came to check and they explained about what’s wrong with my AC. I understood. We communicated via the pen and the papers, texts via mobiles, the gestures, email (for the bills/statements only), and submitting the contact. I was deaf with sign language. Also, I do type and write in English. :) Oct 12, 2022 - Shadow came to repair and clean my AC and heat. I felt cooling. I was glad to know that worked. I hope AC and heat continue to work tonight. The ARS company and the technicians are friendly, helpful and respectful. I’m satisfied with them. The costs are good. I’m satisfied with them. For deaf people, you can use the TTY or Sorenson Video Phone to call ARS for cleaning or fixing the AC and Heat. You can text if text works. Thank you so much! - Willie

Wendell Sims

Sierra J. Odom was professional and very adept at the components of the overall heating system and unctionality. Detailed summary of issues was given by the technician. Outstanding job!

David Pawluk

Incredibly responsive!! Asked for quote on Monday, new system installed by Wednesday. Installers were extremely professional and courteous, would recommend this company to anyone needing to replace their HVAC unit!

Bryan Bowen

I had them check the size & replace the unit with a new unit which needed to be bigger for the house. They also replaced the ductwork. Under the house. With Google nest thermostat. Had an issue last night heater continuously run though issue was Google nest on heat&cool mode change to heat only so no issues. Also reported issue to Google nest. They were able to come out same day to check the unit when I call this morning.

Doug ebers

Vishlu fixed the broken pipes in the house. He was outstanding and extremely professional. He is very knowledgeable and precise in his work. Quality guy

Rex Nixon

ARS must of got tipped off that I was a "Hard Sale"! They sent therir "A" Team. Randy was my "Comfort Advisor", Novie and Donnie were my installers. Everything happened as Randy Promised. Novie & Donnie made sure that they lived up to Randy's promises, they did a great job. Removal & Instaul was a bit tricky, they persevered and @ the end of the day I was toally happy. Got down to 28 last night, good test for my new Unit. Thank you ARS. Rex

teena Jacobs

I bought a new unit with you seven months ago in those seven months. My unit has broke down twice but I have to say you have been prompt about coming out and fixing them and this last technician was very helpful and kind and did a wonderful job. Thank you.

William Clifford

Scott was fantastic! His knowledge and know how was impeccable. I will definitely ask for him on any kind of maintenance and repairs on my system again. This company needs more employees like him!

quen rish

Tyler Moore installed a hot water heater for us on 19 JAN 23. He was knowledgeable, professional and a very nice young man. This was a challenging job considering the age of my house and the placement of the water heater. Tyler made quick work of the removal and had us up and running in no time. We've never used ARS before, but will definitely call ya'll first going forward. Thank you again for everything!

John Faden

ARS installed this unit January 2019, and have serviced it since. I have not had any problems with their service since date of installation. I will recommend this company to any and everyone. My name is John Faden, and I approve this message.

george gribble

Called ARS with a concern about my hot water heater. An hour later a very nice gentleman arrived and addressed all my concerns in a friendly and professional manner. Highly recommend them...

Shakena West

The customer service representative was wonderful with help me schedule a visit on a Saturday. The technician was knowledgeable and very professional. I highly recommend ARS.

Deb Elliott

Hvac dual heat air system installed in Sep . Heat worked for a few days and quit putting out hot air. I was able to Call ARS initially through Lowes customer service. The Problem could not be fixed. 4 technicians came out and tried various things. Eli, Leonard came twice Michael got it fixed temporarily and it quit working after a couple days. Chandler came and finally was able to identify the problem and got it fixed. Although it has been frustrating few weeks all the technicians were professional and courteous. They provided detailed information of what was going on and what they were doing to try to fix. The ARS customer service rep was very courteous every time I called. When she was not available by phone she did follow up and called back to address my concern. Although I was getting frustrated I tried to maintain patience and they also showed concern to ensure my new unit was working to standard . Thank you for all your assistance.

Scott King

The technician was on time, courteous, and professional. *EDIT* Reduced from 5 start to 3 stars. It turns out the technician left the disconnect, a wire, and the panel to the condenser disconnected which resulted in having to have another technician come out to get the unit running.

Addie Jasper

I thank you for working with me and explaining what was wrong. And I hope yall can get me finances think you so much. Please and try to work with me we need heat and please do your best to get me finances please because I live on a fix income. Thank you so much

Robert Holmes

The young man his name was Franklin was very professional friendly and he arrived here on time. I asked questions and he answered them. Good quality work!

Dachaundra Mosley

I am happy with the service I received from ARS of Columbia, Jordan and Mike Brooks. Mike went above and beyond on our reservice to make sure out heat was thoroughly fixed. He paid attention to every detail to do an exceptional job. I would recommend ARS to anyone.

Jim Cook

Went through with what he found at fault and explained everything! Great guy and an exelent machanic. Could not have been happier. This guy deserves a raise. It's hard to find people like him; don't let him leave your company!!!

Latonia Williams

Will was very professional and down to earth. He explained things very thoroughly and he was very easy to talk to. Oh yeah, and he got the job done!

Sylvia Shepherd

John was extremely helpful and professional. He made my experience so smooth and easy. I appreciated the service he provided.

Teddy Woodard

The technicians showed up. They were very professional. They explained what they were going to do. They did just that and at the end. They made shred they had everything cleaned up and started my system up and waited to make sure it was running like a champ.

Jutta Fishburn

ARS installed a Water heater for me. I am very satisfied with the work that was done. The water heater is working perfectly. I am very satisfied with the the installation Jutta Fishburn

Omega Harris

Joseph was more than accommodating and provided prompt services. He serviced my two units and ensured all pertinent info was contained in all paperwork, while making sure the cost was correct.

Paula Huffman

Replaced hot water heater. Professional and helpful. Very responsive company and installer did a great job.

Kayla Johnson

Prompt, friendly, and professional service from the in office scheduler and service guy. Offered alternative options to help service our HVAC needs.

richard cunningham

Well poor customer service information not being transferred to the office I called around 1:30pm made arrangements for someone to come out between 4-5. Have made three calls to the number that was given to me no answer so call another number to give them the same information that I gave two before. Have not heard anything from anyone I told that I can reschedule for tomorrow. To me this is poor customer service.

acsarge

The technician was very professional and knowledgeable. Also made recommendations to make my system run more efficiently.

G. Q. Brathwaite

This is the same company we got for our church, they were on time, courteous, and professional. Their import allowed us to get a unit that will fit our needs for the next 20-25 years. They cleaned up behind themselves, my wife and I were so impressed we contacted with them to retrofit our home HVAC. The new unit came with a top of the line "Smart" thermostat to save even more year-round. Had to call for service on the heating side of the new system. Called at 1:30, the woman at the office was courteous asked good questions to make sure she understood our need s. She wanted to make sure the person who was coming had what he needed for the visit. The representative called to let me know we would be his next call and he was an 1 +1/2 hrs away in travel time, and had about 2hrs left on this job. True to his word he came a few hrs. later. He checked out the system found and repaired the system. Then he stayed to make sure it ran right. We couldn't be happier with a company... We have referred people to them and will continue to do so. ARS is without a doubt the best of the bunch and a credit to the profession!

SuperBcoast2242 simpson

No call no show until 1pm , window time was 8am - 12:00. Just a text or phone call would have been nice. Pleasant and good service. Professional yet friendly. Nice work. Just a routine check up today.

Samantha Sanders

Mike was very friendly, funny, professional, knowledgeable, relatable, resourceful and honest. He is very good at what he does and shoots straight from the hip! Highly recommend!

Bonnie Lemke

Chandler came out and replaced the defective part. Super professional and nice!! Will definitely request him in the future.

Terri Cain

The company was very easy to work with scheduling wise. They came out mid afternoon for the estimate and had my hot water heater replaced the same day. Very good service. Very polite employees.

Frank & Karra LaMachia

ARS customer service is amazing. Everyone is friendly and courteous. Our tech Ryan was very professional and knowledgeable. Great job.

Teresa Doyle

They did a great job and was very efficient and helpful didn't leave any work undone and asked if we had and further questions great job

Donald Ward

I went Thursday home depot for an appointment. Then contacted me on the same day.Jason came out on 4th of July and gave me an estimate. He was very professional and answered all my questions, then helped me make the best decision. They will be out in 2 days to replace my entire system will do another review when work is completed. So far would recommend them to anyone. Top notch Just had Paul come out and did a complete new system. He was very knowledgeable and patient, he answered all my questions and was very professional. They are lucky to have him as an employee. This job had some unforseen obstacles and he handled them like a pro. Thank you Paul for such a wonderful experience!!!!

Sallie Bozard

Service man Cory was on time and efficient. Told us some issues but also talked about ways we could prevent them (like being on time with our maintenance)! We have always been pleased with the quality of the service and people who have come to our house.

SANDY AIELLO

First I spoke with the salesman at Home Depot, Paul Dean who told me about the process and benefits of my hvac replacement. He convinced me to listen to a representative who would come and look at my old system and give me a fair evaluation of what needed to be done. Jonathan Neiger came out and went over everything with me. Checked the unit, ductwork, etc and advised what I would need (air & heat) ro re place my old broken system and worked out the details. Explained the financial process and everything worked out. He was very courteous and pleasant and informative, which doesn't seem to happen as often these days. I believe that he's a great asset to your company! Hopefully, the phase will be just as great.

Emma Robertson

My experience with ARS Rescue Rooter left a lot to be desired. I feel that the technicians are over booked and overworked. My service window was 8am to 12 noon but the tech didn't arrive until 9:15pm. They didn't have adequate supplies to fix my unit. I purchased my unit from ARS but they never serviced it. It took seven days to complete the repair. I asked to be compensated for the inconvenience and was told I would be refunded $150.00 if the $1,000.00 repair bill which was demanded to be paid up front outside at 9:15pm while raining before I could leave for work. After six calls about the refund I have not received any money. The work was 8.5 the customer service was 3 only because they were so nice when they said they would check into my refund. I will NEVER use them or refer them again. Emma Robertson. Augusta Ga 2022

Tara Vacanti

Will, Malik, and Kareem were all very friendly and professional. ARS seems to have become the company of choice among my neighbors. At least 3 of us have had great experiences with them.

Ruthie Ness

Company replaced our HVAC/ heating system in June. They have been out 4 times since. Technicians are very kind and professional. I have no problem with them. My concern is… is there something wrong with the equipment? Not quite sure where to go from here. Hopefully this will be the last problem we have with this system.

Christopher Leach

ARS, installed my new HVAC system in my home a little more than a year ago. Recently it was found the system was leaking refrigerant due to a faulty coil from the manufacturer. James came out and diagnose the issue, and then was sent back with a new coil. He is very thorough and made sure this time that there were no leaks of any kind and explain all that he did.

Travis Clevenger

Ryan was awesome. We have had 3 other servicemen out to check our system over the past year or so. All said that everything was good. Ryan systematically checked the ac system and came up with a way to fix our issues. Excellent work!!! Thanks for your help

David Moryossef

Mike was wonderful and really helped with everything! Got here on time and was very careful when checking ourunit

chuck adams

Mr. Chandler Moorer arrived on time and performed the a/c maintenance check as advertised by the company. He was very professional and answered all my questions and concerns. Mr. Moorer is an great asset to the ARS team. I am a satisfied customer!

LB BUTLER

Annual Contact: Seasonal HVAC Maintenance Technician was very professional completing all systems checks inside & outside units.

Deanne Adams

Matthew Powell was the technician who replaced my water heater. He was prompt and professional. Thank you so much for his service.

Amy Holsten

They did a great job! Showed up the day we needed them, great communication, clear pricing. Very pleased

Lisa McNeil

ARS repairman came and checked why the heat was not coming on. Found that the unit l, which was installed in April, was unleveled. This was causing water not to drain. The repairman fixed temporarily- they will be back out Monday to permanently fix the problem.

Chad Simon

Ryan came over and was very honest with me, told me everything that was wrong with my a/c and told me everything I would need in order to replace it. It ended up needing to be replaced and he got on the phone to get someone out to quote me a new system same day

Talbitha Mason

Justin was knowledgeable and explain a lot to help us get a better understanding. I greatly appreciate him taking the patience and time. 🙏🏾❤️ …

Linda Murphy

The gentleman that installed it today were very nice and did a asome job and were very prolight and very respectful and answered all our questions i will refer you on to others

Quin

My experience was with Chris. A absolute gentleman, gave good sound advice, and was very honest and knowledgeable, about what we should do. A real professional.

Margie Lewis

The technician was very professional and well knowledgeable on the repair. He was very pleasant to work with!

FLORENCE Chavis

Service Tech explained to me but I don't remember, but he was very kind and I did see him cleaning heating system

Elizabeth

Hot water heater installation. Very efficient, knowledgeable, helpful and hospitable. Would definitely recommend them and use them again.

Ricky Moore

The installation went very well, I highly recommend this company, I couldn't be any more happy with them.

LaShonda Battle

The HVAC technician Reginald Middletown is amazing. He was able to identify the problem, educate me and most of all fix the problem within 45 minutes. I had a company to come out last year and couldn’t identify, educate or either fix the problem. I feel so bless to have Reginald to come to my home today. I highly recommend Reginald Middleton for the job. Thank you again for getting my air to fix and my thermostat to function without batteries. Happy customer 😁

Gracie E Mosquero

The appointment time was fine. NO SHOW, NO PHONE CALLS FOR THAT SCHEDULE TIME. At 12:20 NO PHONE CALL NO SHOW. Gracie called Malorie said they we’re behind.

Kenneth Sanders

I needed my heating system repaired and they came and found a couple things that would help me. They were courteous and they were very helpful.

Charles Christy (US)

Sierra did a fantastic job and was knowledgeable. She did everything should could to get our system back online and explained what she was doing and why. Would definitely request her in the future.

Sam Jackson

Had the pleasure if having Chris as my service representative. He was very knowledgeable, honest and great customer service. The ladies I spoke with on the phone at there columnia office was also amazing and great customer service. I recommend them for you HVAC system.

Reciprocated Practicum

I purchased 2 HVAC systems. Installation is scheduled for January 13, 2023.

Chris Montgomery

Installed my tankless water heater. Wonderful job and very good at keeping me informed on when and what was needed.

Michael Nelson

John and Novie are awesome 👏 professional and knowledgeable. I am very pleased as well as my happy wife. Thank you!! …

Margaret Greason

Once the technician came out to service my unit he was courteous and professional. He explained my unit need a part. I couldn’t afford the cost since I am on SS I will need a discounted price. It was offered and I am to have it serviced on July 12, 2022

David Humes

Very easy company to work with. On time for every appointment and kept me informed through the entire process

Linda Shumpert

I have a HVAC unit purchased in 2014 with a 10yr warranty and have always called ARS for all services on my unit; they also installed new ductwork. I am very satisfied with their work and products, just had a service technician Cory Bearse run a diagnostic test on unit and he was very professional, he found the problem and had parts ordered, spot on Cory! Sincerely, Linda Shumpert

L B

Great company all around! So fortunate that ARS is our HVAC installer and maintainer!

Faith Mallam

Patrick came to do a checkup on my HVAC system. He checked the inside and outside equipment and the thermostat.

Bridget Entzminger

Shadow(spelled wrong) very professional and very courteous!! Knew what he was doing, explain everything and asked if I had any questions!!

robin squirewell

Repairman was experienced, professional and took care of the problem quickly. It was 100 degrees and my appointment wasn’t until the next day. They called the previous day and asked if they could come.within 45 minutes they were there, and my unit was repaired. I was extremely pleased with the service.

Natasha Winfield

Sierra J Odom, Excellent customer service she was very informative on what was being done. She explained step-by-step my AC unit what to look out for and what not to look out for. I am very pleased with the service that she provided. Ms. Odom did a exceptional service.

Katrina Pressley

If I was just rating the master technician that came out last night I would give him 5 stars. Unfortunately, I had to deal with the office staff and the on call switchboard prior to the technician. The experience I've had with office staff, new technicians and the call switchboard operators my rating is 1 ⭐. I just had an issue and had a technician out the end of July. At that time my air conditioning was not working, now 3 months later at the end of October my heat is not working. When I called I was informed they could get someone out last night but I would have to pay a $100 fee for the service call as well as the diagnostic to figure out what was going on with my heat. I became extremely upset because I just purchased this brand new unit from ARS a little over 2 years ago!!! For the amount of money I paid for this unit there's no way I should be having issues less than 2 years and then a little more than two years after it's been installed first of all. Secondly you were just out here 3 months ago and I just had to come out of pocket with a couple of $100 for you to fix the issue with my air. I was told this was because of a bad circuit board or something that had failed due to a power surge possibly. Prior to the circuit board failure my heat and air were working perfectly. Now the first time I turn on the heat cold air is blowing out and instead of the temperature going up it was getting colder in my house. The switchboard operator told me they warranty their work for only 30 days, but if the part had failed, the part was warrantied for a year, but I would still have to pay for the diagnostic and the service call. I'm happy to say the senior tech was much more honest then the office staff or switchboard operators. When he came in the first thing he did was check out the part that had been installed, he discovered the new technician had wired it completely wrong. It was not wired for heat at all, the emergency heat would not come on and when you turned on the heat cold air blew out. He rewired the wiring and did not charge me for the service call or the diagnostic because it was not my fault or error but the error of the technician sent to my home. If you are going to deal with ARS, ask for a senior tech.

Ara Adams

Ray, our technician, is always friendly, professional and most importantly, knowledgeable. At the office if we ever have a question they are friendly courteous and helpful. I would definitely Recommend ARS of Columbia for any of your heating or air conditioning needs.

Haley Ross

Very satisfied with the service and installation. The new unit works very well and the Nest thermostats are super neat. The installers were very professional and cleaned up after themselves. The sales guy was also very friendly and professional and took the time to explain the different systems and what to expect. I would recommend them.

Edwina Gurley

They came on time and answer all my questions very very friendly I've already recommended them to a coworker. Clean up everything very professional will continue to recommend for anyone needing their services. Very happy with ARS/Rescue Rooter.

Leslie G.

Salesman was very professional and knowledgeable! Offered quotes for all levels of systems based on our budget. Worked with us for financing and got our system installed the very next day. Installers were punctual, courteous, clean, and worked very efficiently to have everything up and running within hours. We love the money back guarantee and the 10 yr warranty that came with our system. Highly recommend!

Mac McInvaille

I worked with ARS after initially a less than efficient sales visit. However, they re-engaged and the experience was great. They did have a mix-up on the thermostat initially but I ended up getting the one I wanted to begin with. Everyone I worked with from the second sales visit on were awesome. Now hopefully this larger unit will also cool our limited upstairs area. At least there's no more dependency on propane for heat with their creeping costs!

Chandra Pixley

Very professional, thorough, and knowledgeable. James was very well mannered and performed services in a timely, professional way.

Amye H

Eli was very professional and knowledgeable about our new house installation. On time and left the house clean.

Nate Haynes

The system is now operating very well thanks to the direct and absolute care and response of the ARS family and it's Tech on time and professional.

Perdina Brown

Mr. Jon was a very great customer service representative. He took the time to look at the AC unit. Mr. Jon also helped and explained all of my options for purchasing the new AC unit. Mr. Jon also applied for all of the options to get me finance. I would recommend Mr. Jon to go to other customers homes when needed because he was very patience and kind, and this is what a customer service representative should be like. I would give Mr. Jon a 5 with customer service. Have A Great Day!

Susan Weagle

Patrick was great. I request that you have him come next year. Great service thank you

Jeffrey Leong

Chris was very professional and explained everything going on and diagnosed the system problem. He strongly recommended a duct replacement as he showed me several areas where the insulation has failed and lessoning the efficiency of my system. He will be sending someone to quote that work. I knew I needed new ducts so I was glad to hear he recommended it.

Katana George

Micheal was very adverse in the knowledge he provided. Will recommend him as a tech anytime.

Tashana Pearson

Great job installing, but horrible sales team follow through. They did not remove the condenser out our house and didn’t honor the 24 honor statement. If you can go with some different that’s honest I would.

Tammy Knittle

Service Tech Ray came out and quickly figured out what was wrong with my unit. He was very professional and efficient. Service Manager Wes took steps to make sure that the part and repair was handled properly and affordable for me. There was a little issue on Saturday, a separate tech had come out to the property, not sure what happened. But my unit wasn’t working when I came home. Ray and Wes really provided excellent customer service, which was much appreciated.

Sandy Stephens

Jon V. did an exceptional and thorough job describing services, knowledge of products, touring the homesite and recommending wproducts, answered my questions, and was professional in disclosure of services and products, responsibilities of the company, and rights as a homeowner of the products and services. I was very satisfied that I was welcomed to call Jon V. or ARS customer service with questions or concerns. When I had called both parties with questions and concerns, I was greeted with friendly voices, respect with no attitudes, and politeness EVERY time. I was very satisfied with the hard work from the guys who worked in the rain until darkness of night. I called twice about concerns and twice tech guys came as scheduled and addressed issues to my satisfaction. Awesome job, thanks to Jon V. and to ARS. I am getting this company for a second home project soon.

Natalie T

Arrived on time, gave quote and scheduled service without a hitch. Anthony was a huge help getting us scheduled and all set up with HVAC and plumbing services. Thank you!!

Jonnia Fanning

The service guy was great and very respectful. Thank you for his kindness.

Raphael Thomas

There was a slight miscommunication on appointment time however their tech Justin looped back around and was at my home within 12 minutes. Excellent service and explained my options and pricing. If you're shopping around stop theyre all relatively the same. Please do yourself a favor and just call ARS / Rescue Rooter it'll save you a lot of time and headache.

Elghin Spigner

The technicians that were sent were excellent, they knew what they were doing as well as being extremely personal

Devin Rivas Martin

These guys were on time, constantly gave me feedback before installation and let me know exactly what was going on and when the install would take place. They were able to accommodate everything I needed done. Moving AC to another side of house and prep install. Jon was extremely professional and gave me a decent quote and hooked me up with financing immediately.

gigi azarian

Andrew,& Ray,were a great team,& they were helpful,& polite,& did a job,in what needed,to dne.

Carol Hogland

James is always kind and courteous and does not mind answering my many questions. He is professional and very knowledgeable. He is so helpful. Thanks James!! (Give this man a raise!! :.) )

Jullie Clare

Christopher was very professional. He explained what was wrong with my unit and what needed to be done. He cleaned the burners best he could , etc so my heat would work over the weekend. Parts ordered And details of work needed given. Very expensive job but needs to be done

Dianna Murray

The people helping with this install all did a great job. It took a while to get the repair person here to begin the process but when he could finally get here he did great also. The sales person answered all my questions and did a very professional job also. The guys who installed the system did a very professional job also. I would recommend this company to anyone who needs help with their heat pump system.

Matthew and Victoria Bell

Jon was an amazing advocate for the company. He was very polite, professional, patient, helpful and knowledgeable. In the end he got us in a spot where we wanted to be and were comfortable. Definitely no "funny business" that you can find at other places and with other sales people. Looking forward to getting our new unit Thursday!

Sandra James

ARS is easy to contact, works with your time schedule and provides professional and courteous service.

Ramona Long

John was really nice and very helpful. Thank you so much. My family and I just got a new home and needed a new hot water to be put in and John new just what to do. It didn't take long. Hot water heater will be installed tomorrow. Thanks John. No more boiling water to fill up bath tubs to wash up in. Very thankful

Roscoe Youngblood

Pat was very knowledgeable and professional, he did a fantastic job and answered all my questions!!!

Deandrea Baker

John was great! He was very informative about which AC units would work best for my home. He was very personable and didn't push me to get anything that I didn't need. He made sure I got a great system with great upgrades. If you're in search of any kind of HVAC service this is the place to go! Not to mention they have awesome guarantees! 🙌🏾

Snags Carter

Chris who is a senior supervising and training tech was wonderful and helping us arrive at a decision to replace the HVAC system that we have. He’s always been helpful and taking care of the problems we’ve we’ve had and I would call ARS and him anytime. The sales person that came walked us through our needs was not pressuring us into anything not needed, gave us options and that was a Jonathan. I would use them forever.

Cassandra Burch in mq sq

Awesome Team. Ryan did a thorough assessment helpnus plan for resolution of a recurring problem.

John Womble

Always on time and very professional when recommending service for my systems. My Tech was very knowledgeable and helpful.

kiddcarolina

Very Responsive!! Chris showed up and was very professional, knowledgeable and took time to explain things to me. Made trustworthy recommendations. Definitely recommending ARS! They play clean up after a lot of other So Called heating and air companies.

Rick Rennebaum

Yesterday I accidentally cut a wire outside by the HVAC system. I called service Sunday night and Monday morning at 8:40 the repairman was at my door. Fixed the problem and was gone by 9:40. Fast and efficient. Thanks ARS!

carl cummings

Have continuously used ARS for twentyfive plus years and very satisfied

Donna Fischer

The technicians are always kind and professional. They usually come on time and are quick and efficient. I have been ARS for many years and only once did they not so up on time. I use them for my biannual maintenance checks. I’m very happy with them.

shirlene sanders

Mike we're on time, explained everything to us,worked hard thanks so much for your time and patience

Sameka Owens

Whenever I need ARS / Rescue Rooter, they’re always there. My A/C went out on a Sunday. With one call Technician Will was at my home within an hour, discovered the issue and had my A/C fixed!!!! We’re all happy and much cooler.

Sally Weinrich

Cory, technician, was great yesterday, at helping us with follow-up from mold problems.

Colleen Parks

So happy with our service start to finish. From our technician who diagnosed the problem, to the sales person who helped us choose a replacement system, to the install team that were so efficient. Everyone was incredibly professional, friendly, and knowledgeable. Very happy we went with ARS.

A sisson

I requested ARS thru Home Depot to come out and discuss possible replacement of an HVAC. John was outstanding, professional and extremely knowledgeable of which unit would be a good replacement. . I felt very comfortable using their services and they will install the new unit in a few days. I was very pleased with the company rep, John. He is an asset to Home Depot and ARS.

Ginny Lingle

The technician was on time, very professional and knowledgeable. I would highly recommend!

Ellen Merrill

Way to start a Monday off right! Courtesy call was pleasant and representative arrived at time quoted in the courtesy call. Thank you for following COVID protocols!!! Service was fast yet thorough. Representative was polite, professional, and willing to answer any question.

Cynthia Winns

ARS was very professional, we enjoyed Raymond Trumbauer coming by to check our HVAC. We will definitely use this company again and if possible. Ask for the same technician. Again thank you

James Burgess

Christopher was excellent. One thing I wished you guys had offered is filter replacement. Christopher explained why you all don’t. He was excellent and very professional.

Ezell Parker

Will was a total professional. He kept me posted on the progress and cost. Promote this man now!

E Pisces

The technician was very knowledgeable and professional. He explained all the problems with the downstairs HVAC/AC to me. E. Portee

Footmed

Tech was good… fixed problem that I knew was 10$ capacitor… 15 minute job… and cost 580$… I pay but don’t like be raped… this was rape…come on charge fair!

Karen Ruff

Donnie, Joey and Steven were exceptional representatives for ARS. Ray looked at my HVAC and explained the sound it was making in verbiage I could understand. He joins the ranks of the other exceptional ARS reps. Kudos to Stephanie for outstanding customer service.

Timothy Chonko

While there was some bumps in the road at the being with equipment shortages and scheduling. Everything got installed and works great from what I can tell. Tremayne the guy that had to change out the Thermostat and did the final once over was one of the most professional people I had the chance to deal with. He took the time to explain how everything worked and answered every question before departing.

Ed

Sierra was amazing. She explained things to me in easy terms so there was no confusion. I would recommend these guys anytime you want an honest opinion and good work.

Sue Williams

They came within 30 minutes after I called, found the problem and quickly made the repair.

Earl Scott

Technician was on time very professional, courteous and knowledgeable and completed the work in a very timely manner

Denise Blystone

This company completely replaced my home HVAC system. Took out the old and put in a new one. The employee was very professional and courteous. Explained the new thermostat (Nest) to me before leaving. He was even impressed with the new system (Rheem) on how quiet it was when running. If you are needing to replace your home HVAC system, I highly recommend this company. I’m very pleased with their work and the system they installed. It only took a few hours. Thanks ARS.

Sharon Lee Leonard

We had two new a/c units installed. The work was exceptional, they would not leave until everything was finished, after almost eleven hours everything was finished and they made sure everything was clean. They were so professional and we could not have been happier.

Jennifer Peterson

I’ve had the same technician out twice, the visits were a year apart. Both times, Chris was on time, professional, honest, and explained everything easily and thoroughly. He didn’t try to sell me anything I didn’t need and gave me excellent advice. I could not recommend him and ARS more. I’ll definitely be calling them in the future!

Patricia Smith

Joseph Slice was very pleasant to work. He was very professional and accommodating in my needs quickly and efficiently. I had been without heat most of the winter dealing with home warranty. He had it possible to get a new system installed as soon as possible. Impeccable customer service. Thanks, Joseph, for a job well down. It was my pleasure.

Valerie Easton

My hot water tank stop working.. I was set up by John on one day and the next day Matthew was out to do the installation. I was so happy how the whole process went.

Carmen Young

very professional, passionate and knowledgeable. very satisfied with the Mr. Morrow.

Mark Masse

Sierra was very patient explaining how to use our new nest thermostat.

Rodney Walker

Jay replaced my old thermostat with the new smart thermostat and took his time with showing me how to use it. Also provided me with information my system and things I should consider in the near future. Would definitely recommend this company, and ask for Jay for your service

Jacquelyne James

We were reminded of a pending system checkup within the contract...We set the date and time...Voila

Melvin Whittenburg

Awesome company which I've been using 4 years and counting.

Queen 71

John was professional, very pleasant and extremely helpful when presenting me with an estimate for replacement of my central air conditioning system. I got an excellent deal and I will definitely recommend and continue to patronize their service.

Anthony McDowell

The technician Will was extremely professional courteous knowledgeable and was dilligent and efficient. He also explained everything in terms that I could easily understand.

Herbert Wilson

Jay came by to bring us the manual on our new wi-fi thermostat which had been previously installed. We had some questions about the way the thermostat had been working. It was not adjusting to the temperature that was set. So while he was here we asked him about it. He checked the thermostat, corrected problem, answered our questions, explained how this new thermostat worked and showed us how to use the many set up features on it properly. Jay provided great customer service. He was professional and proficient and nice. He did a great job. We were glad he came.

Tony Stutts

The technician was extremely knowledgeable and showed me every step of the process

Antonio Pugh

I know l made the right choice, when l choose ARS to install my HVAC System.

Barry Lott

John has been the most helpful person I could have asked for, I was completely clueless on how to install my water heater and they completed it in less than 4 hrs. I’ll be sure to use this service from here on out. Again thanks John!!!

Catholic tradition

The technical was very professional and helpful. He repaired what was wrong.

Gregory A

Cory C. Jordan was very knowledgeable and professional. He walked me through every step of the process and provided me with his professional recommendations when asked. He was masked up and straight forward with me when I asked questions or had any concerns. I took a few business cards for my friends who have issues with their HVAC units. Will tell them to ask for Cory. I highly recommend ARS.

Tammie Edmonds

This is a great business to install a new Heat and Air system . They were very punctual and reliable. Everything they said they were going to do they did on time and at a reasonable price. I will be recommending them to family and friends.

Thomas Askey

Today, Oct. 8, I received excellent service from Chris M. He came out for my fall heating service check. I could hear how thorough he was performing the check. But, the best was yet to come: After informing me that my system checked out OK, Chris took the time to inform/educate me on my system, bringing up facts and issues that I was never aware of. I appreciate his professionalism, expertise and courteous, friendly manner. I was so impressed with what he explained, that I plan to make ARS my choice for all future needs on my heating and cooling systems. Further, I prefer to have Chris be my rep from ARS/Rescue Rooter from now on.

Deedee Smith

The best technician hands down is Chris M. #2620. I’ve had several technicians at my house to check both units. Each time, the technician didn’t catch the problem early enough. Which cost me more money out of pocket. But Chris is AWESOME!!!!! He was very polite, prompt, well dressed in uniform, very professional, explained things wherein I could have full understanding, caught a few problems before it became a serious problem. His customer service was OUTSTANDING! He cleaned up behind himself, checked my unit to make sure it was working thoroughly before he left, he went ABOVE & BEYOND my expectations. I wouldn’t recommend anyone else but Chris M! Great attitude & job well done!!!!!! Thank you Chris for your services. I truly appreciate you & so should ARS. Thanks a million!!!!!!! Please ask for Chris M. #2620 to service your home. Ms. Smith

Jackie B

They were quick at scheduling appt and quick response! I am very pleased with the knowledge of my hvac person. Highly recommend calling Home Depot for all of your hvac needs!!

Lisa Barrett

Chris did awesome job explaining things to me. Very professional

Vidal Richardson

Very impressed with the technician that showed up and was very courteous and informative

Xiomara Abrego

I contacted ARS to get a second opinion on my AC unit because "Cool Care" told me that my compressor was no longer working, and my best option was to replace the 8 year old unit. ARS sent my service provider, Steven Phillip, to my home to repair my AC unit. He was very professional, and showed expertise in dealing with my unit. Within minutes, he found the true reason for my unit not working. He replaced the capacitor for motor, and my house started cooling immediately, thus saving me thousands of dollars. I am extremely pleased with his skill-level, concern for my family well being due to the high temperature, and above all his professionalism. I want to request him to service my unit from this year on.

Lisa

David Jacob's is very knowledgeable and professional. I have two units in my home. I replaced a unit in 2019 and this is the second unit I've purchased from ARS.

Richard Biles

The salesman and installers are professionals. It was the best service for air conditioning since 1992 in Augusta Georgia I experienced. I am happy that Home Depot recommended this company. The installers explained what they were doing. They were on time and worked in brutal heat to finish the job on time.

Edna Wright

Everyone was very nice. Joey, the sales rep was very knowledgeable about what he was selling and wanted to make sure we got what we needed. The installers, Jason P and Andrew B were on time and did a great job. Jason explained the new system to my husband and I and made sure all of our questions were answered. Very friendly and fast service. Thanks ARS for your great employees!!!

Clarence Lujan

We had an A/C-Heating unit installed about a month ago and needed to have a Service Technician look at the system as we were getting a vibration from the Air Handler in the attic. Our appointment was scheduled to accommodate our schedule. ARS called ahead and confirmed our appointment and asked if they would be able to show up earlier in the day, which was fine with us. Robert B showed up a few minutes early at the new appointment time. Robert introduced himself and asked how long we had the system and what issues we were experiencing. We explained to Robert the issue we were having and he promptly started his inspection. As we accompanied him to the unit we had a great conversation with him and how well the unit has been working. Robert not only conducted his inspection professionally but down to earth personable. He was thorough with his inspection and review of our system. He answered all of our questions thoroughly and to our satisfaction. Robert went one step further and gave us a hands on review of how best to utilize our new thermostat to get the best efficiency and energy savings possible. We couldn't have been happier with having Robert as our Technician that day, down to earth, funny, people kinda person and as professional as they come. Thank you ARS/ Robert B for ALL your help that day!

Bobby Adams

Service person was extremely police and professional at all times. Quick service

Sandra Beidler

Chris M. did an excellent job! He arrived on time and was very professional, courteous and knowledgeable. He quickly found what the problem was and explained what options were available to us. He worked efficiently and expertly on the repairs and had us up and running in a very short time. We would highly recommend Chris and ARS to anyone needing this kind of service.

Charles Miller

Downstairs AC unit wasn't cooling technician technician discovered that the capacitor was bad. Replaced capacitor and had unit cooling in less than 30 minutes.

Neil I

Absolutely horrible. Can not get anyone to call you back. They do not stand behind their promises. They do not come out with in 24 hours. And if they owe you money they WILL not call you back. I purchased a 4 ton a/c unit from ARS Rescue Rooter. Part of the warranty was they will come out day or night with in 24 hours or they will cut me a check for $555. A call was made on Saturday July 10th, 2021 at 9:39am no one came out untill the afternoon of Monday July 12th, 2021. I have called ARS Rescue Rooter 2 to 3 times a week since then and can not get anyone to call me back to discuss the $555 Check. Every time I call I told they have sent an email up and some will be.... Update: It did almost take a month to talk to someone about this issue however we did get the check. The people I spoke with was nice and rushed it out.

Evelyn Caldwell-Brown

Eli Johnson and Nob Matthews were extremely professional and proficient. They took excellent care of our needs! We were please with their work ethics and their attention to detail! I would highly recommend these technicians and this company. I will not call anyone else! Furthermore, I have already recommended these technicians and this company to another highly satisfied customer! Thank you for a job well done! Work completed on 10/10-11/2019.

Brandie Williams

The service was for a routine maintenance of the HVAC system that was installed last year. The tech, Daniel arrived as scheduled and was very thorough and made the process quick and seamless.

Teri Howell

Met with Jason today to set up replacing our entire system. He was both friendly and professional. We thought he did a great job explaining every step of the process and we are looking forward to starting with the work.

Kendall Adams

Awesome service and pricing. Upfront, no BS. Will advise on all things but differ to the service requested.

Jaime Pedrero

While the techs installing the unit were outstanding, Although, I was told that someone was going to stop by to check their installation. That never happened. I cannot say the same for the salesman. I was informed that I could get a temporary portable AC unit. When I agreed to the use of the lender. I was told that he was going to try his best to get me one the day of his visit and if not the next day. The AC lender never showed up. Then, there was the type of thermostat that was to be install. I asked about the choices and I was informed that I could get the standard thermostat or the 7-8 inches screen (his words). I said that for the money I was paying, I wanted the larger screen. Again, I ended up with the standard thermostat. No one has called to see if I was satisfied or not. It's like once I signed the sales paperwork, I was forgotten. Great customer service guys. Nooooot.

Doris English

The technician did a thorough job. He replaced my new unit in a timely manner. It was expensive but much needed. The only grip i have is the website advertised $1,750 off your new unit, but i was told later that it only applies to veterans. Even the lady who set up the appointment promised me $1,750 off. Needless to say my house is warm and comfortable.

Marvin Jones

We just received impeccable service from ARS and the installation technicians Bryan and Andrew. My heating system needed to be replaced and these two made it seamless. They were professional, courteous and informed us through the steps of the installation process. They even noticed another area of concern unrelated to installation of the new Air/Heating unit, and informed us of it and even taken photos to show us. Thank you Bryan and Andrew, we appreciate you and the service you provided! God Bless!

Ethel Moore

My experience with the sales representative was excellent. The installation team worked well together and were very professional. They cleaned behind themselves and were mindful of their surroundings .

Leonard Lipson

My experience with ARS Rescue Rooter was awesome. Their technicians arrived exactly when promised. Before they arrived, the company provided employee verification with pictures via email of who would be showing up so. This made it easy to identify the individuals who would be working inside our house. The service they provided was awesome and I am happy with the costs. I would not hesitate to recommend ARS Rescue Rooter to others

Robert Bisbee

They have helped me with all my ac needs and have continued to give me great service after the installation.

ronald copeland

Bought two HVAC carrier units and the salesman Joseph was excellent and the experience very easy and answer all my questions and I was very pleased. The technician (Jason) was super and out of 10 stars I would give him 12. Very happy with the job done and I would highly recommend ARS.

Gary Lisko

Very helpful professional at all times showed up on time I would like to request him every time

Jewell Baker

HVAC COMFORT ADVISOR came by our home to discuss with us ARS systems. He looked at our old system and was extremely knowledgeable regarding a new system. We were able to finance a new system and sincerely appreciate Jon's help and kindness.

bill walker

Water heater was replaced same day. Very well done front to back. Tyler was very good.

Frederick Fair

Mike Brooks is awesome. Professional and great attitude and personality. Explained everything that was serviced.

Belinda Robins

Novie is a true professional. He worked from morning till night and then returned the next day to finish the job. Thank God his supervisor was able to assist him with taking the old equipment out and putting the new equipment in because the 2nd AC technician did not show up on Monday. Novie is very mannerable and polite. His supervisor is also very mannerable and polite. Matt is a true professional and very helpful.

Micki Foley

Called ARS yesterday morning and Steve, the technician, was here that afternoon. The office staff is efficient and friendly, the technician calls when they are 30 minutes out. ARS installed 2 new HVAC units for us a few years back and we have used them exclusively for ongoing maintenance and their service has always been exceptional. Highly recommend.

LaDonna Ewen

Great service,; description of service to done; description of service once completed;offering other service for future maintenance .

Betty Felder

They team is the best. Very good service and friendly work

Brittney Oliver

Jason and Andrew from Rescue Rooter of Columbia are the greatest technicians we've ever had the pleasure of working with! While installing a new air conditioning unit in my grandparents home, they found that there was a serious leak under the house that was causing major mold issues. They noticed that my grandfather is on oxygen and was having trouble breathing, they went above and beyond by offering to buy the parts needed and also fix the leak. They didn't have to do that and they don't know how much that meant to our entire family. I would definitely recommend their services to everyone I know. We are so appreciative of them and what they've done for us.

melissa

Christopher was very knowledgeable and professional. Took him no time time to find and repair the issue also took the time out to explain why and how the issue took place. Answering all my questions and concerns I had. Not to mention pricing was very reasonable.

Betty Dement

ARS has always been professional, timely and knowledgeable. I have used them for eleven years and have always been very satisfied with them.

Ashley Manley

Installation was super quick, took less than 8 hours and we had cold ac running and working great. Our installers Eddie & Brandon got the job done quick and double checked to make sure everything was working good before they left. Would recommend them in the future. Pricing was also competitive with other quotes.

Pamela Phillips

CORY was fantastic very professional and explained everything so well .... thank you CORY!

Lisa Greene

David Jacobs was awesome. Answered all my questions and has impeccable integrity. Based on his knowledge and expertise I am buying a new HVAC system through ARS.

Christopher Cummings

The technician Cory b, was down to earth and professional. Found the problem with instant recommendation. I was a little hesitant because of the price, but the technician seemed okay!

vaya broki

First, Billy came to my home and thoroughly looked at my home's Air Conditioning setup and provided great feedback. He was able to provide some options and allowed me to decide what was the best way forward. Then, Eli, David and Jason came to home and performed the installation. Jason provided great information at all times during the process and the team left the equipment running great and the work areas clean. I look forward to lowering my A/C bills...let's see what happens! I cannot give five stars until I see how things do from here....I will update in a few months...hopefully giving 5 stars because my system is so awesome!

Reginald Gant

Mike was very knowledgeable, explained everything he was doing.

John W

The technicians, Joseph D. And John W. were very courteous and professional. They were very hard working and welcomed all question . We would absolutely recommend this company based on these two gentlemen. The sales manager, Brian R, was a great first contact with the compan . He was very thorough with the initial inspection, he explained what we needed for our home using publicly available charts and tables to show legitimacy and honesty from the company. He was very accurate with his measurements and how our home was actually limited for the HVAC use based on old construction desig . He gave us several payment options and good easy financing. The job was a custom job, where all of the work was custom made at our home, so it's not some standardized factory mold that we had to settle for. All in all, the whole experience was absolutely positive and we would recommend them to anyone.

ELLIS ELLERBEE

Test check out my system found some problems that they was very honest he stop the to set up another day sfter they come and fix the problem. He even, tried to fix problem fix the problem enough that we can round the system, he even gave me pictures. Great job he could have, checked it out and said everything good

LISA REESE

Eric H. provided the best customer service I have received in a long time! He and his assistant Jordan worked diligently from sun up to well beyond sun down to complete the installation and testing of my 16 seer unit and filters. Eric thoroughly and patiently addressed all of my questions and concerns, they worked hard and smart and got the job done right!

Don Green

Christine was great at getting back to me immediately and keeping me informed of the time Daniel would arrive. Daniel, is a very knowledgeable tech and he worked hard on the system to get it up and running eventhough it was after hours as I remember it was almost 10Pm when he left my house, however he had gotten it running until the new part could come in, he certainly goes out of his way to get the job done. He was also prompt when he returned with the part and its been running great every since. I would highly recommend this firm and the folks who work for them.

Kevin Alley

Thank you very much. ARS to the rescue. My ARS tech, Chris was awesome. We've had troubles with this system since the initial build. He was able to explain in five minutes what we've been trying to figure out over the past year. Basically the company that installed our system took short cuts and demonstrated that they really dont know what they're even doing. Thanks to Chris, I will now have that company return, correct their major errors, and have it inspected prior to their completion. Thanks ARS, and especially Chris. You've gained a new lifetime customer.

K Davboy

Steve was amazing. He was polite and gave me clear instructions on how to maintain the health of my unit. I definitely would use them again because Steve was very knowledgeable and took his time.

Crystal Larkins

Sales rep was very knowledgeable of systems and prices while taking time to explain the process. He didn’t rush me to make a decision and made sure I knew what to expect during the installation process.

MIKE WHEAT

I Purchased an AC Unit through HOME DEPOT. ARS was the supplier/contractor who installed the unit. The unit has been working great, There was no issues from the time of purchase ARS provided all AC Check ups per the installation contract. The service tech (JASON PUGH) assigned to provide service checkups was very professional, and explained his results to me upon completion. I appreciated his hard work and his professional outlook and demeanor.

Karl and Heather Harrar

We had some questions about our HVAC. ARS responded and had a technician out the same day. They gave me ETA and Daniel arrived within that time frame. He was very courteous and explained what was going on with our system. this is one of the best companies we have ever dealt with.

Martin Wells

The ARS rep was very professional, knowledgeable and polite. He also identified the issue with my AC unit, unlike two other vendors sent by my home warranty company.

Jamil Lee

ARS is an outstanding company but what makes them that are their amazing employees like Chris Morrow who explained everything to me in layman terms. He went away and beyond to me exactly what he was doing. Chris is the ideal meaning of customer service and a get representative of his company. I will always ask for Chris when calling for service.

BT L54

Inexpensive, complete service except No filter provided or replaced.

Zombie Hunter 007

ARS Rescue Rooter installed my Carrier infinity and did a great job. My installers Jason P. & Andrew B. They were polite, friendly and very professional. They came into my home introduce themselves to me and explain to me exactly what they were going to be doing and went over everything with me that I had ordered to make sure that I was getting exactly what I had paid for. Before getting started they laid down tarps on my floors to protected them from damage. They started the job by removing the old unit that was in my home. Once that was done they began installing the new unit. When the installation was complete they went over how to operate the system and answer any questions that I had about the system. They finished the installation on time and after the installation was complete they cleaned up any debris that had been left over, which wasn't very much because they cleaned up as they worked. After they left my home it was as if they were never here . Except for the cold air that I'm enjoying while wrtting this review. This is a very professional company with exceptionally professional employees. I truly cannot say enough about Jason P. and Andrew B. I have had repair people and installers in my home before but never as professional and as polite and as knowledgeable as these two men were. I must also mention the sales representative that helped me select the right unit for my home. Billy Long was very knowledgeable and professional and did not use high pressure sales tactics to make a sale. If you are considering purchasing a heating and air-conditioning system you would definitely be doing your self a diservice if you did not at least give these guys a chance at getting your business.

Donbar Seventy-one

The technician arrived late but did not waste time working. I am appreciative of him taking time to explain enhancements and programming my thermostat.

Michael Adams

1/20/2023 The technician was very professional and answered all questions that I had.

DIANE DUDDLES

Via Home Depot contact I used ARS for mini-split HVAC UNIT installation in new-construction patio enclosure. Sales rep, electrician, installer we’re always prompt, professional and thorough. Great teacher! The unit is so quiet in this 200+ sq ft room & so efficient. Thanks ARS!

Phillip Shealy

Great and efficient service. The technician was friendly and knowledgeable.

John Cleavelin

Met with sales, surveyed and got a price on Friday and installed on Saturday. Started at 11:00am and done by 3:00pm. Upstairs attic replacement and outdoor replacement. Very good installer.

WomenWorthyof Love

Today ,My new system was installed. I am very pleased with the excellent and courteous service I received from Eddie and Josh. They were here before time and finished earlier than I expected. I am so thankful for better and healthier air quality in my home; they portrayed experience and hard work They exceeded my expectations..

DONALD TILLLOU

My 15 year old air conditioning broke I shopped around to get a diagnosis as well as a price point. I called them out and did not need to shop further. I was given my option and decided to replace my unit. They came by the next day and installed it. My house has never been cooler. I would highly recommended them. Very professional. I have found my new AC company.

Nala W

Our a/c suddenly stopped working so I browsed for a trustworthy, local company. We are just renters, so we needed to check with the homeowners first if ARS would be okay to use. Our technician Will arrived at the time he estimated (on a busy Saturday evening), and diagnosed the problem immediately. Not only was he courteous, friendly, and thorough, he explained the problem to the homeowners over the phone. She was so impressed with his professionalism that she is going to sign up with ARS for their maintenance program. Thank you for honoring a military discount, that means a lot to us!

Gingerholic31

Eric.H, Brandon, and David did a kick ass job! Sales rep. Joey Slice was a pleasure to work with and the icing on the cake was the work that Eric and the guys did on the house. Very professional and well mannered crew. They actually listened to my needs and gave me professional advice. Great prices, great service, and great group of guys! Any future HVAC issues I have in life, I will call these guys! Really pleased and really warm!!!! Thanks Guys!!

Hilal yavuz

Yesterday (1/16/20) I got a new HVAC installed for my home.One day before Co.Rep.Jonatan came to İntroduce the systems ,good for my home and then we talked about the cost.He was very good to help me pick the right equipment and the price. Yesterday mr.James Elrod and Stevens installed the system.They did a perfect job;kept the working area very clean,worked calm and professionally and finish the job on time. During the day both of them were very kind and informed me time to time about what was going on. I would like to thank all the people mentioned above for their very good job. Hilal,Atalay Yavuz

Amy Hood

We used them to get a quote for a new HVAC system.Their Representative was very knowledgeable and was happy to answer all of our questions and was willing to help us find a package that fit our needs and our budget.

Dawn Greatorex

Loved the curtious and fast response of your service thanks again for yalls help

Marion McClary

I would like to thank you all for your timely response and the professional support 👍 …

elizabeth carter

We had called because after turning the heat on for the first time this season it was not working. Response time was excellent. Chris M. explained everything he had found and what to do about it. He went through step by step how he would handle the situation and the timeline in getting the job completed not to mention he was working in the pouring cold rain. He was very courteous and knowledgeable. I was so thankful for this as I was babysitting my 3 little grandchildren because their mom was in the hospital. Thank you Chris and ARS for professional and timely service.

Dr. Bernice Roberts Kennedy

The technician and customer services were outstanding.

Evelyn Lane

Service was done as expected. Jordan was excellent. Efficient and thorough. We’ll pleased.

Terry Hughes

I really appreciate his punctuality and professionalism. He was very informative as well. He needs to be commended for the wonderful service he provided us with. He was very apologetic for the errors on behalf of the company that the initial installers did when the installed our system. Thank you Steve P and God Bless.

Jennifer Jones Scott

ARS Service Technician Joseph was very Professional and Friendly!

Kacey Liles

Wes from ARS came out and diagnosed the issue, priced it, and fixed our large unit all in a day. There was a lot of work and I was impressed at how prepared he was to get it all done immediately and efficiently. From setting the appointment to the service, I found everyone extremely competent and helpful.

Laura Shuman

Jason P was very professional and courteous. He arrived on time and worked quickly. He finished well before he predicted and cleaned up everything. He explained how the new system worked as well. In addition, he asked permission to use ant bait to treat the area where the new unit is due to an ant infestation. I highly recommend ARS for heating and cooling. We have used them to maintain our old unit for over 9 years as well.

christopher Ramsey

The service was great checked my unit have detail information.on what I needed. Also advices me on information about replacing my unit in the future. I appreciate the thoughtfulness of the tech and the credit he took in explaining and advising me of everything. I would definitely use them going forward.

Randy Newbold

Jason arrived promptly, and proceeded to work till completed with our HVAC change to a new unit. After reviewing the site conditions, he explained thoroughly how he was going to accomplish the job even though it was a beast of a job in a crowded crawl space. At the end of the job he went over all the pertinent paper work and the breadth of the agreement after we had checked the operation of the new units.. Thank you Jason, a 5 Star job. RN

johna Burns

This service technician came on a Sunday. He was very knowledgeable and courteous. I was without heat for approximately 2 weeks and he was able to get my unit up and running, He was one of the most knowledgeable technicians I have ever spoken with and I would be happy if he is the one to return for future problems. Thank you Will for helping to make my Birthday a success.

Andrew Ulrich

I had been having trouble with my 2 1/2 year old unit. Chris came out inspected it and spent several hours going through my entire system and making sure everything was in working order. Chris is the only service tech I want working on my system he takes great pride in his work and it shows. He is a asset to the Company. If you go with ARS ask for Chris to be your service technician.

Kathi DeFlorio

HVAC went out. Was able to arrive to fix it same day. Jason knew exactly what was wrong. Had to replace a part.

cindy erwin

Sierra was a great technician. She was very thorough and expedient.

lori gochnauer

Clarence did an excellent job. He worked about 3 hours, was very pleasant, I did not worry about him coming in to our house while we were not around. I would recommend him for any jobs you have. Plus he lives in Columbia and had to drive all the way to Sumter! Our air conditioning system works perfectly now. We will be glad to have him at any time in the future!

V S

Sierra, Did an outstanding / professional job of inspecting / checking both of my units and she explained what she was doing or what she was looking for throughout the process. Excellent Customer Service.

Tanya Kinsland

Joseph Delong and Larry Brown were awesome. They were on time and informed me of everything they were going to do to install my ac. They were very polite, informative and were very professional. They were aware of my pets and were very helpful with them. I highly recommend them.

Martie G

the person LINDA who answered the phone and set up the appointment was very informative & explained that I would be called before the time so I would have time to get home, also a picture of the service pro would be sent on my laptop. JASON D arrived and checked the problem, explained to me what he was going to do. As he was working he explained what he was doing and showed what had caused the problem "BABY WIPES" so no matter what it says on the box - don't flush them.JASON D was very professional and did a wonderful job. I would most certainly call this company again. I got the senior discount and he explained about the plan that includes air/heater program.So if you need a plumber or service person this company is the one to call. Martie G

Linda Santiago

James and another guy, I am so sorry but cannot remember his name, had the task of replacing the old ducts under my home, they were on time, friendly, knew what they had to do, treated my home as if it was their own, cleaned everything up and all was completed in one day. You wouldn't have ever known they were there except for what they left behind, which was better air flow in my home. I have been with ARS for several years and never had a problem with anyone employed there or with the work they have done.

Patricia Madden

Highly recommend Daniel R. He was experienced and professional while remaining patient and kind with this elderly lady who was ill with double pneumonia at the time. I had a major (and expensive) problem which he explained in detail (with a photo). He made sure that I had an alternative heat source until he could obtain the needed part. The repair took all day and he kept me informed at all times. I have been a satisfied ARS customer for nearly 20 years. Daniel stands out as both an exceptional technician and person. I will be sure that he is their representative on any and ALL future service calls. Thanks, Daniel.

Valerie J.

Wes was very friendly. He took the time to tell me how the system worked, he explained what he was doing and answered all of my questions. He offered helpful suggestions. He was very thorough and did not do a rush job. He seemed to take pride in his work and ensured that the customer had a good experience. I would definitely recommend Wes and ARS to my friends! Thanks Wes!

Robert Blackwell

Chris did a very professional job and was a pleasure to meet. If I need ARS again, I plan to request him. I understand that ARS hires Veterans and has a number on their payroll. BZ for that.

Joe Quick

Chris M did an awesome job finding and repairing our AC unit. He was very knowledgeable and confident in his work. He was very professional and quick to diagnose the issue and explain the repair. THANK YOU Chris!

B Jenkins

Stephan serviced our system today. We were very appreciative of his professionalism and courteousness. He made sure all was working and went above and beyond our expectations, even changing our filters. We consider that excellent customer service. Thank you Stephan and keep up the good work!!

Tonya Craig

My experience with the individuals of establishment has been nothing short of amazing. From the salesman, Jason to the installers, James and Robert. They were prompt, courteous and excitedly very knowledgeable. Being a woman doesn't always guarantee service thats good, let alone exceptional; which is what I received. Thank you. Referrals will be considered.

Bluejay Robinson

I am a mechanical engineer and tried to install my new smart thermostats. Unfortunately, it's been over 10 years since my classes, so I had some installation questions. I called ARS on a Saturday after noon in the dead of winter and not 30 minutes later, Melvin showed up with a smile on his face. He was professional, courteous, and showed a great willingness to help me understand where I went wrong during the installation. Most importantly, he fixed the problem! I will be calling ARS back and asking for Melvin again should I ever have any HVAC/R issues in the future!

Jeff Hallman

Should have known for 69.00 that wouldn't be much done. Checked voltage, checked pressure. That's it. Didn't clean fan or coils. Waste of money.

Reaper Boy

We had a gas hot water heater replaced.

A S

The Service was excellent. Jason and new tech. Willie J. did an excellent job with explaining what would be done, showing us what our old system looked like, and keeping us aware of what they were doing. They both were very respectable.

Just Saying

Jason was very professional. He came by House day before job to get a look at job we was doing next day. Brought all materials and was prompt with next day appointment. He did an awesome job explaining ductwork job and dampers he placed in my home (zoning). He cleaned everything up afterwards and showed me how to use my new nest thermostat. Thanks Jason for the great job! Give that man a raise!

Mike Heath

From the person answering the phone to the technician, we’re all friendly and knowledgeable.

Brian Aplin

Jason Portigiaro pulled my old unit out and installed a brand new system in 1/2 a day. The work looks great, and Jason was great to entertain all of my questions and was able to tell me his exact plan for the job. I couldn't be happier with the work and with the new heat in the house.

P Allen

Stephan S., HVAC Technician with ARS, provided very professional service. He was efficient and completed the service in a timely manners. I will gladly welcome him back any time to service my heating and air conditioning unit. Thank you Stephan for the excellent service!

Bea Brown

ARS gets an A+ for customer service. Each employee I interacted with was knowledgeable and polite. My questions were answered in detail and my services were explained in understandable terms. I am pleased with the services they provided.

Mark Fowler

Eddie and Joshua install our new system 30 Dec. 2016 Eddie provided us with education on how to be cost efficient about the new unit how to the new system. How the heat strips function. They did such a clean Job event took the old unit away, every part. I didn't have to clean up after them they did it all that. Thank you for putting such care in your work.

Jphn Hill

Chris called to inform us of his arrive time and arrived at that time, ready to go. He set up the thermostat and proceed to outside unit and connected his gauge set and checked it. He removed the air filter element noted that it had some build up and asked did I want to change it. I looked thru it and declined. We checked the UV light and determined it needed to be replaced and was replaced in a professional manner. The cooling fins were cleaned. And the checkout was completed, he did a quick but complete cleaning of the outside of the unit. I know that did not improve the units performance, but it made me feel a little bit better about the level of the pride of the operator.

Aaron Gazarek

ARS Rescue Rooter contacted me after I requested an estimate through The Home Depot. The Service Salesperson, Dickey, came in to investigate my system, and game me a fair, honest, and low-pressure estimate on replacing my gas-pack and all new ductwork. I got several other estimates and chose to go with ARS Rescue Rooter. The technicians that came over were nice, polite and professional, and worked around my time frame. The installation looks great, the system works great, and they cleaned up and hauled away all the old ductwork, old gas-pack and any trash leftover. I would definitely recommend them to my friends and family.

Robert Jones

Justin was able to identify and correct the problem rapidly. He was professional and friendly.

George Simmons

Quick and quality all rolled up into one with a fair price

Gwen Utsey

The service was quick when the technician arrived.

Edward Schwarz

Glen Smith was an advisor that was easy to work with and understanding of our needs. Joseph Delong and Anthony Cervates were very professional and courteous. They explained everything that they were going to do and went over everything when they were finished. Thanks for a smooth transaction and installation.

Edna Rodriguez

Chris is the Best technician I have known to date. Extremely professional and very knowledgeable. Chris follows thru on every job assigned. ARS is very fortunate to have a tech of his caliber.

Loretta Martell

Team was professional and knowledgeable of all areas of the job.

Stefanie Naso

I have had problems with ARS Rescue Rooter Columbia for about 6 years. However, when I had AC issues this past time, Jason P., Wes M,. Andrew B., and Mack S. (The Service Mgr) came to my house. They were all VERY professional and kind. They repaired all of the issues INCLUDING re-strapping my duct work (that was done incorrectly to begin with) and cleaning up all the issues in my attic. As horrible as my previous experiences were with the company, people really do make a difference. I am very appreciative for ALL the gentlemen whom came to my house and repaired all of the issues.

Steven Proffitt

Very good. Installed tankless water heater.

Shanah Gib

Technician was nice ,knowledgeable, and very professional to me and my daughter. Enjoyed having him service my thermostat unit.

Polly Glover

Angela H., Eli J., Brandon W. have restored my faith in ARS Rescue. Eli and Brandon helped my husband, who has had 2 back surgeries, remove the roots that were under our unit and make sure that the unit was level. They both was so professional and just great guys. Angela listened to my concerns and went over and above to make sure everything was right and went through smoothly. ARS you have some seriously AWESOME people that help to keep your business, and right the wrong that was done. You 3 were totally the best! Thank you!!

Pastor Hask

Chris the supervisor for ARS did an awesome job in repairing my AC unit.

Kimberly Ramirez

This review is in regards to the technician ONLY, Chris Greene is an exceptional technician, who showed compassion, understanding and willingness to assist the customer in every way he could. Chris displayed exceptional customer service and is a model of what customer service is all about. His knowledge, and expertise in the heating and air conditioning service shows more of his understanding of consumer expectations and consumer satisfaction. I would recommend Chris to any of my friends and family to repair any and all of our heating and air conditioning issues. ARS as a company is a DIFFERENT ISSUE!!!!

Gloria Evans

Very professional. Good personality. He explained everything to me and all the different options. He help me to choose the best option for me. Glad I call ARS!!!

Alicia Reece

Scheduling an appointment was fast and easy. The appointment was as soon as the next day. The specialist was friendly and knowledgeable and explained everything with great detail. Highly recommend to anyone.

Alex Remedios

Everyone at ARS Rescue Rooter in Columbia, from the woman answering the phone to the HVAC technician, were extremely knowledgeable, courteous, and true to their word. I called on a friday afternoon, expecting service hopefully by Monday. But they said they could come out that very day! Two hours later, Wayne arrived right on time and was able to fix my HVAC issue w/o problems. He really knew exactly what he was dealing with and exactly how to fix it. They were so accommodating and dependable that I even signed up for a 1 year service plan.

Angela Hill

Wes serviced my AC unit today because it was not cooling. He was professional, courteous, knowledgeable and patience with my questions. I was impressed and appreciate his obvious concern for resolving the issue. THANK YOU, Wes for caring about your job!!

Buddy Roberts

Just had ARS update my system, Melvin worked very hard to complete a long series of jobs on my unit. He was very professional. #1 worker. Bobby has helped me a lot of times on my Unit. He is an excellent employe and professional in his quick assesments.

Alexandra Roemer

Chris was very professional! Shared photos with us explaining his findings and recommendations. Would use again and ask for him specifically!

Jenny Troutman

Chris was wonderful. Very professional. Diagnosed the issue immediately. Explained things in a woman's language. Will definitely be using them for future calls.

Sara Vanmansart

Bryan Morris serviced my heating and air unit today. He was knowledgeable, efficient and very courteous. I was pleased with the service He deserves a 4 star rating. Thanks for sending such a nice service provider!

Cynthia Richardson

The tech was not able to repair the unit and he showed me pictures so that I could see the unit. He also scheduled a comfort adviser who is supposed to show up shortly.

PA Sharpe

Ars employees who installed new ac duct work on my home did an excellant job. They were very professional, thorough, and clean. Thank you for a great experience. Bryan was very accommodating.

Jane Kaufmann

Stephan was very professional and did a great job. He arrived at my home about 10 minutes before me because the local company didn't notify him. He was very pleasant about having to wait for me to get home.

Mike Reed

We are very pleased with the work that was done and in a timely manner, they were very professional and respectful to my family and I Jason and and joiey we would respectful tell everyone about ARS

Allan Pitt

The technicians were knowledgeable, quick and courteous!

Ara Adams

Our service person was polite and very knowledgeable. He was professional. He wore foot coverings over his shoes and a mask when in the house. I highly recommend the service.

William Stalls

I got a 5ton ac/ heater in August 2017 it is a year old and all I can say is Thanks Very Much for the Great Support and the Great People who work hard to get it in and working Great for Me. ARS is a Great Company and Mr Cory was the Best Salesman I have ever met and he did a Great job helping me get my AC and if i need a new one I'll come back to ARS. THANKS William Stalls

Cleveland Ingram

Technician had to do extensive work to remove fencing before he could begin to install unit in back yard of home. Extremely professional/expert job.

Linda Blackwell

Cycles extended for extreme cold nights and max heat strips activated.

MAXINE RICE

Mr. Scott was very professional, friendly and pleasant

Jami Hawkins

Robert B. serviced my HVAC Unit today. He went about his work efficiently yet still took the time to answer my questions and concerns patiently. I appreciated his explanations and suggestions for keeping my unit running optimally!

Cheryl Machcinski

Daniel was very courteous and had the problem diagnosed within minutes, literally. He also programmed (set up) my Nest and instructed me on how to use it. Very professional and helpful in all aspects of this service call. Thank you, Daniel (James)😃😃 …

Jay Sasarones

Ars employees who installed new ac duct work on my home did an excellant job. They were very professional, thorough, and clean. Thank you for a great experience. Would highly recommend.

John Thivierge

Excellent, on time service. Great value

Varnell Moon

Jason was very professional, knowledgeable, and neat. He took the time to thoroughly explain our new air conditioners functions.l would rate him a 10 out of 10. Jason is a true asset to ARS.

rute tute

Jason Portigiano (HVAC Installation Technician) was professional, courteous, and knowledgeable. He involved us in the install process by explaining what he was going to do before executing his plan. Jason stopped to answer any questions and would explain various options with the pros and cons. Thank God the end result was beyond our expectation and we are relaxing and chilling with the installation of our ductless mini splits. We highly recommend Jason Portigiano with ARS/Rescue Rooter Columbia for your heating/cooling needs. Looking forward to a warm and cozy winter in Camden, SC.

Rudy Rundlett

We could not be happier with the experience of having our new Lennox HVAC system installed by Jason Portigiaro and his assistant Andrew Barr. They worked diligently throughout day and communicated with us as progress was made. They stayed to make certain we understood the new hook up to WiFi and even assisted in getting iComfort App on our phone. What a contrast this is to our experience with having a Sears roof installed. Thank you Home Depo for having such competent contractors.

Ruth Cook

Jason was friendly and explained that he was to do a preventive maintenance on my system. After he completed the work he explained the work and provided recommendations for my unit.

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