Reviews of Al Marino Inc., Plumbing, Heating & Cooling. (HVAC Contractor) in Charleston (West Virginia).

Al Marino Inc., Plumbing, Heating & Cooling

127 Reviews

77 Comments

HVAC contractor

Air conditioning contractor

1653 4th Ave, Charleston, WV 25387, United States

Description

Information of Al Marino Inc., Plumbing, Heating & Cooling, HVAC contractor in Charleston (West Virginia)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of Al Marino Inc., Plumbing, Heating & Cooling

Reviews of Al Marino Inc., Plumbing, Heating & Cooling

Laurie Boyd

Al Marino Inc came to our rescue after a worker hit an unmarked water line while working on a foundation repair. We had no water. I called other companies but they were not able to help. Al Marino Inc understood the seriousness of our situation and was able to move their schedule around. We had a plumber at our house within 30 minutes. The repairman "Mike Graley" and his assistant were awesome! They had us up and running in no time. We were very thankful because we have our 82 and 83-year-old parents living with us. Having no water overnight would have not been a good situation. I did not know the vast range of their repair services until Mike told us. He represented the company very well. We will recommend Al Marino's services to everyone. We will also be using them in the future for any of the services that we need.

Catie Clark

Had a pipe burst under my house and Al Marino was able to send someone out the day I called. I contacted several other companies in the Charleston/Cross Lanes area and most were unhelpful at best. Al Marino was great, prompt, and completed the repair the same day the tech came out. Special shout out to Cowboy for being friendly, understanding, and professional.

Daniel Withrow

I had a water pipe bust on Christmas and contacted this business and several others while they were not the ones to repair me they responded promptly while waiting for a call back I was able to get repaired Jay called me to schedule and sounded genuinely relieved my problem had been taken care of even if it wasn’t his company to do the work. Great level of customer service and care

Sheila M

We called needing assistance with a clogged wastewater line going to the septic tank. They were here within 2 hours. They were able to quickly and thoroughly fix the problem. Both were polite and professional. We appreciated that they came so fast!

Archie Walker

Prompt courteous service! Technician diagnosed and repaired the outside heat pump unit within an hour. Al Marino Inc will be my first call for service. Highly recommended, A+ FIVE STARS.

Harrison K

Technician Mark did a very efficient and excellent job in fixing our water heater. Highly recommend Al Marino!

Dennis deTray

Calvin came well after his work day should have been over. Quickly did the needed repair. Remarkably pleasant after what must have been a very long day.

Tim Moyer

Called for water backing up in our basement everything a sink, shower, or toilet was used. This was Saturday before Easter. They got here and got it fixed quickly. Really helpful with two adults and 6 kids in the house. They told me all issues they found and gave me some ballpark figures for other work I wanted to budget for. Would definitely call them again.

Larry Daughtry

This is going to be a detailed review. To start, we have had sewage issues since we bought our house last year. The previous owner had issues with backup and draining. So, it got to a point where the toilet would overflow when the shower was in use and would drain very slowly. I called Al Marino and everyone I spoke with from customer service to the techs were extremely polite, professional and understanding. Mike, who I first met along with a helper (I do not remember his name) got to work immediately and we run a camera after trying to snake the pipe and found standing water indicating a collapsed line. Gave me a reasonable quote and proceeded to get an appointment set. Unfortunately, we had an ice storm followed by snow, so it set the work off for a little over a week. After the weather cleared, they came back and replaced the main line outside and found another failed line coming out of the house! They fixed all of that and we were still having the same issue, they then came inside and pulled the toilet and tried snaking the line. They pulled out a gob of stuff and still could not get it cleared. It was compacted severely. They came back the next morning at 7AM sharp, Richard, was one of the gentlemen I met the previous night! After inspecting the layout of the pipes further under the house, they found an issue that was caused by a completely different issue than the first issue that they fixed. At this point, our sewer lines are severely faulty and recommended replacing the line from there to where they had fixed just the day before. We have several issues that were separate from one another but made one huge mess that needed to be solved! Gave me a second quote to repair the other issue and was very reasonable. After a couple of days, our lines have been replaced and working extremely well! No more gurgling or overflowing! We are incredibly happy with the outcome! I also would like to point out that everyone that came to my house went above and beyond to get our issue fixed and stayed late into the evening to get it done as quickly as possible! I will call Al Marino back when I have another issue! I would whole heartedly recommend this company and its employees. Based on their quality and integrity that you do not see much of anymore; I would give them ten stars if Google let me! The job was done right, just the way it should be done! Every one of you I give my sincere heartfelt thank you!!!!!!!

Michael Hedrick

Our electric kept going out. I had another company in first. It was not diagnosed correctly. I called Al Marino They promptly arrived and found the problem. They fixed the problem which was not an easy job to fix. They worked all day and we have not had any problems since. I am very pleased with this company and their staff. I would definitely recommend them for any electrical problems in your home.

Cheryl Vineyard

Al Marino Inc. was very reliable and kept me informed of when the job would be started and finished. I was able to reach someone in the office with the first phone call each time I had questions! Employees on site were very careful with all the new covid issues and maintained social distancing and wore masks. The job they completed was the replacement of my gas line (which was leaking) and moving the meter from the yard to a safer location beside my home. They managed complex and unexpected issues ( gas company's shut off valve was not where it was mapped) and still completed the job as scheduled! The job site was neat and tidy with new grass sown when they finished.

maren mcnaughton

We’ve have Al Marino come out for a number of services including plumbing as well as installing and servicing heating/cooling. They always been pleasant to deal with on the phone and they send high quality people to get the job done. They’ve been respectful and clean and their quality of work is second to none. They are a bit pricier than their competitor but you get what you pay for! Never been disappointed!

Kevin Smith

I have used Al Marino twice for plumbing and electric work outside the scope of simple repairs I can do. They are always timely and professional - always willing to explain things simply and take the time to completely fix the issue. I’m always completely satisfied and would highly recommend them.

J T

Excellent customer service. I spoke w the owner first, who scheduled me. Later found out they didn't *exactly* service my area but having committed they came out anyway. The next day Al called to make sure I was happy with job. Def was, fair prices. Would recommend!

Todd Sanderson

I'm not a particularly happy customer. I called them to get an estimate to do some house wiring in a bedroom. The technician showed up on time and we walked the through the work. I was told I'd have an estimate the following Monday. I did not get an estimate on Monday. Received a follow up call from them the following Thursday and I told them I never received my estimate and requested a refund on the $79 service fee. Haven't heard from them since. Had another electrician complete the work. I'll never call the Al again except to dispute the service fee. 7/12/2020 - Received a call from the owner. The service fee was refunded. I appreciated the him taking the time to call me and correct the situation.

Charles Justice

Did an emergency install on a complete heat pump system, replacing a gas furnace. Quote was reasonable and the quality of the recommended system was good. Installers were on-time, professional and did a neat installation. They wore masks & foot coverings at all times. They cleaned up the site after the install. Very pleased & would recommend.

Catherine Turner

This is the most honest and helpful company I have ever dealt with. They actually did not even have come to my house to fix a lack of water pressure problem I was having. After talking with Jay Marino on the phone, he suggested that I first make sure the problem was not on the water company side of the line leading to my meter. I contacted American water. They came right away and sure enough the problem was on their side, and American Water fixed it right away. Mr. Marino saved me thousands of dollars. I am so thankful to him and American water for solving my problem. Call this company if you need any of their services.

Thomas Goodman

There is simply not a better home maintenance company in the Charleston area. After bad experiences with several other companies, we chose Al Marino, Inc. Jay and Rhonda keep their team focused on quality and professional results. Customer service is a priority stressed on their technicians, and it shows. We won't consider calling anyone else. When you need it done, and done right, Call the Al!

Chip Kelly

I had a great experience with Al Marino. They were up front and very knowledgeable and professional, able to immediately identify my issues in multiple different areas (sewer, electrical, gas) and resolve them within a few days. They're my absolute go-to company when I need any major work done.

TROY MILLER

Scheduled appointment was NOT met by Marino, the first time...rescheduled for the next day. Technician, Mike, arrived in the afternoon. Began work immediately. EXTREMELY proficient and knowledgeable in his craft. Worked very smoothly and efficiently. Discovered an unseen crack in another fitting. Went to Lowe's for the small parts...replacing the cracked fitting. I was VERY SATISFIED with the Technician, MIKE. He was very nice, soft spoken, polite...answered all questions we posed, about the repairs/replacements. The ONLY PROBLEM I had was the UNEXPECTED EXTRA CHARGE for replacing the "cracked fitting"...$220.71. THIS seemed "EXCESSIVE", to me. Saying this, I accept that this is probably the "Going Rate" amongst Plumbing Businesses. I understand that PLUMBING jobs are expensive, to begin with. It's a notable profession...requiring qualified craftsmen. And, Mike certainly was. BUT, replacing a connection valve, in addition to the INITIAL INVOICE cost of $645.85...at an additional cost of $220.71, seemed very high, to me. Mike was GREAT. His work was GREAT. The extra cost for the cracked connector replacement...NOT so great. Lastly, I want to compliment Angie, for her diligence, politeness, and followups on this job. She was very helpful, courteous, and professional. EXTREMELY SATISFIED with everything...except the amount of the additional repair.

MARSHALL CAVENDER

Replaced old sewer from my house to the septic tank. Marino's was the only plumbers to come to my house in Boone Co. They unclogged the line, then found the line was collapsed in multiple locations. Fast, professional, reliable, and courteous.

Johnny Shumate

I was completely satisfied with this group. I had an emergency on Sunday, got a call from Jay in 10 minutes and professionally (I mean very professionally and well done) fixed my problem with a complete replacement hot water system in less than 12 hours. Outstanding service! Highly recommended.

Beau Gilmore

Mike and John are absolutely fantastic!!!! Mike came out assessed the sitiation and came back out again with John to fix our plumbing needs. They both are professional and courteous! They provide fast and quick service. They work until the job is completely done and make sure the job is done correctly. I could of not asked for better service!!! Amazing! Plus we used after hour service and it was simple and easy! I highly recommend for any plumbing needs!!

Becca Harrah

I had to call a plumber for the first time ever. I had a toilet stopped up and only one bathroom in the house. Of course I tried every possible thing I could google with no results. I had no idea who to call but saw that Al Marino had good reviews. They arrived in 20 minutes and I had a working toilet in 10 minutes. They informed me what their assessment fee would be before coming out and the repairman told me what it would cost to fix it. I would definitely call them again if needed in the future and would highly recommend them to family and friends.

Rea of Hope

Fast, efficient and effective. Friendly & respectful staff that explained the process in detail prior to performing so that we were completely informed. Gave solutions and options, very transparent. Will use them again, and again! Thank you!

Paul Higginbotham

John, the technician assigned to us, gave us an accurate assessment of the problem and his recommendation for fixing it. He performed the repairs just as stated, and did a very thorough job. I feel like he paid great attention to detail and made sure the job was done right. I'd definitely use Marino again.

Jessica Schlachter

They were great and fixed our issue with no problem. The technician was great and very professional. My issue is with the lady who answered the phone and set up our service call. She was very rude and just because I mentioned we have a septic tank, she insisted that she could NOT help me as she said over and over. She insisted that our tank probably needed pumped out. She finally went ahead with setting up for a technician to come out when I insisted that we just needed someone to come an assess the problem since it has happened in the past and was a clog. Which is what it was this time and what we needed a plumber for! I don’t appreciate her assuming that just because we have a septic tank issue it’s because it’s full, and saying that she can’t help me without even knowing what’s wrong.

Brittany Ballewb

Great customer service! They did everything they could to resolve or plumbing issue. Mr. Marino went above and beyond to ensure satisfaction. Richard and Mindy we're also so great to work with! Definitely a company that stands behind their word and promptly addresses situations. Thank you all!

Steven Ball

I had a complex plumbing issue that another plumber was not able to fix. I called Al Marino. The plumber who arrived had over 30 years of plumbing experience. He stated that he had never seen this problem before and was perplexed on how to fix the problem. Regardless, he embarked on a rational approach of isolating the cause and was able to fix the problem. The cost was also reasonable. I recommend this firm.

Eva Ledbetter

I want you to know how much I appreciate the excellent service Mr. Doug Kimble provided on November 4th and November 13, 2020. Faced with the unknown damage that had been done by a squirrel to the electrical wiring in my attic, I call your company. Mr. Kimble arrived on time on November 4th to determine the extent of the damage and to give me an estimate of what it would cost to repair that damage. However, not only did he provide me with a “detailed” written estimate, but also pictures that clearly backed up the items listed on the estimate. Impressed by the way the estimate was clearly presented, I accepted it and indicated I wanted to proceed with having the damage repaired. Within a few minutes, I was given a date when he would return to repair the damage. When Mr. Kimble returned, he demonstrated his professional expertise by working into the late evening to complete the repairs. Once completed, he took the time to clearly explain and show me pictures of the work that he had done…comparing the current pictures with the pictures taken during the estimate. His expertise, attention to detail, great communication skills, and professionalism made the experience better than I expected. Personally, I haven’t seen such professionalism in a long time. Great job! I won’t hesitate to recommend Al Marino, Inc. to others. A Satisfied Customer

Allen Judy

Justin and Travis installed my kitchen under counter lights and it looks awesome! They knew what they were doing and did a professional installation for us. I would recommend Mr. Electric to anyone.

Justin Murdock

We can't recommend Al Marino highly enough! After another company started a job at our business and left us in a mess, Kenny and Jason came out, found the problem, gave us an estimate on site and started the job and finished it in the exact time frame they gave us. Everyone in the process was professional and we have already called back for them to do another job for us. If you ever need a testimonial, call Access & Mobility Products in Huntington, very satisfied customers.

Richard Smith

I decided to wait a month before posting a review to ensure that some contracted electrical work held up. I'm pleased to report that it has. I can recommend Al Marino for their solid workmanship, good communication, and reasonable pricing.

Trish Heflin

Highly recommend AlMarino. I have used their services on 3 separate occasions. From the excellent service you get when you first call them to the service you get at your home it has always been professional courteous and in each case my problems were taken care of.

Monte White

I would personally like to thank Richard, Frank, Mike, Andrew and Doug for the excellent and professional job they did with the sewer replacement and updating of the ancient plumbing in the crawl space. If you want it done right the first time, I would definitely recommend Al Marino, Inc.

Marc Mercier

Have had to repairs done by Al Marino through the First American Home warranty and have been pleased with both. The first the technician diagnosed my heater, found the problem, ordered parts then a couple days later fixed the problem. The second repair was a water leak at the main shutoff, a previous company through First American did a poor repair. Al Marino fixed it correctly with all copper sweated joints. The technician was very professional. I would recommend Al Marino for work outside of First American, as I plan on them being my first call if it is not warranty related.

Kathy D

Let me start by saying this company was unable to help. They could have easily taken my money and I would have been none the wiser. Instead, Shaun and Jay spent over an hour discussing the project and what needed to fix it. In the end, they were not willing to do the work as they are not specialized. Again, they could have taken my money... Shaun spent close to four hours at my home physically inspecting and discussing possible problems. I appreciate Shaun for being so nice and wanting the problem fixed rather than wanting a job. Because of my experience, I would not hesitate to contact them for another project. I hope that the quality of their work is as good as the customer service.

Chris May

Al Marino Inc. is the best in the business. I don't even contemplate calling anyone else. Jay and the entire staff are professional, courteous and always put the customer first. Paying for their services is paying for quality and piece of mind.

Delilah Knight

I was absolutely happy with my service. The service provider were on time respectful and clean . Thank you Micky Sargent ,and helper trainee

Debbie Bragg

My hot water tank was leaking, and they got the leak fixed in a short amount of time. They were nice and helpful when I called and professional when they showed up. I'm very happy.

Jennifer Hubbard

Al Marino's came when they said, were professional and fixed the plumbing issues fast. Great experience! If you have to call a plumber, call Al Marino.

lora rowe

I had to have a new shower handle put in and comingworkfone under my sink and I called Al Marino and they were there in the next day. The repairman Richard was very nice did an excellent job.

Mark Mcquaid

Came out on a Sunday assessed my electric problem. Come out Mon and Tues. Worked very hard to get my problem fixed. Great workmanship. Recommend very highly. Thank You

Angel Heaven

Fixed my hot water tank did a great job

Kathy Melton

Service was excellent. Service men very professional

Bud Dickson

We have used Al Marino for all our plumbing needs for years have always been very satisfied with them

Jane Sizemore

Fast service .... fixed our issue quickly and professionally..... the plumber was very good at his job ... satisfied customer

Angela Hamad

Service was great, came out and capped off a hose bib that had flooded the property. Service technicians very friendly and courteous. Would highly recommend.

Kat

We really Recommend this Company,They are the Best .When our old Heating Unit gave out on Christmas eve We didn't think We would ever find a Repair Shop to help Us.Every where I called to ask if They could do the Repair was either closed or couldn't get to it until after the Holiday.I searched for Heating Unit repair online and Al Marino's came up but I never dreamed They would travel so far on Christmas Eve to take care of Us ,but They did. And because of the Excellent Service and Kindness They gave Us that made it possible for Us to keep our Family warm when Everyone else refused We want to say Thank You Al Marino and also Thank You for doing a Great Job installing Our New Unit ,its been almost 3 Years and its still doing Great.Again many Thanks and have a Great Thanksgiving

Connie P

Electric Hot Water tank - removed damaged tank and installed new tank - very professional and efficient. Priced very high but happy with the work.

Marc Cramer

VERY NICE PEOPLE, QUICK AND CLEAN REPAIRS. SECRETARIES VERY GOOD AT KEEPING YOU UPDATED ON WHEN REPAIRMAN WILL BE AT YOUR HOME,AND GOOD FOLLOW UP TO SEE IF YOU ARE HAPPY WITH WORK. WOULD RECOMMEND TO A FRIEND.

Tim Warden

Came when scheduled and did very good work. Friendly staff answering the phone and very helpful. I appreciate Richard's hard work too.

Steve Lovejoy

Very professional and knowledgeable. I live in the Huntington area but go to Al Marino for their service and workmanship.

sandra halstead

In and out, very knowledgeable and professional. I highly recommend and have on speed dial in case I require additional service

Brent Williams

Terrific service. First class all the way.

Kenneth Thomas

Very happy with the professionals at Al Marino. Honest advice and estimate. Would highly reccomend!

John Smith

They were on time...extremely courteous and very hellpful.

Henry Rogers

Great people. Been serving this area since the 1950's, that alone says alot for any business.

Phil Huffman

I thought that they charged a little too much considering what they did But that's what happens when you don't have time for yourself..

Jared Stevens

They bent over backwards to help me with a sewer problem that day. They aren't the cheapest option but they will tell you that too.

Larry Gay

Excellent Job Preformance

Jennie Karl

The Men that put the new furnace and airconditioning units work hard and they were curtis showed professionalism.

Jason U

Treated well. Technician done good job. First Class!

Tylor Williamson

Good attentive ownership that cares about their customers opinions. Highly recommended.

S Merch

Excellent service! Highly-skilled staff that provide quality work.

melanie walton

Mr. Richard was awsome!

Daniel Greider

Wonderful people to work with. Would recommend them to anyone

Eugene Johnson

They did there job.

Jason Mosser

Great people and great service! Highly recommended!

Nick Casey

Prompt efficient

DmoneyThaxton

Doug did a great job!

Philip Davis

Professional employees that care about getting it right.

Charles Young

Al Marino provided excellent service

Tim Payne

Another very ran professional company

Sara Burdette

Nice people very friendly

Dave Bosak

I rarely write reviews. But I need to urge everyone who sees this to trust and use Al Marino. When our electric bill jumped, they sent someone the next business day to investigate. I’m terrible with names, but that gentleman was thorough, answered my questions and, when he could’ve charged me more to do work that I had originally asked him to do, he chose not to because it would have been a waste of my money. Then the guys came out today to install a new heating system. And there were bumps in the road. They came out this morning, and it is now 8:24 p.m. and they’re still trying to make sure my home has heat. I have two small children and I even got frustrated with these men because I thought my kids were going to be frigid all night (honestly probably not a legitimate concern anyway, but it was one I had). They showed impressive professionalism, helped me understand, and worked to deescalate the situation, as did Mr. Marino himself. Not only that, but they continued to work hard, dealing with the problems and overcoming them. They could’ve legitimately left for the night, but they chose to keep working for their customer m. And they got the heat working. I would hope that the foregoing would be enough to make it clear. But if not, go with Al Marino. Mark, thanks for putting up with my nonsense. And thank you, Adam and Mason for a job very well done.

Steven Adkins

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