Reviews of Michael & Son Services. (HVAC Contractor) in Baltimore (Maryland).

Michael & Son Services

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350 Comments

HVAC contractor

Heating contractor

6420 Erdman Ave, Baltimore, MD 21205, United States

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Information of Michael & Son Services, HVAC contractor in Baltimore (Maryland)

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Reviews of Michael & Son Services

varghese joseph

The work was professional and great. The service was so quick. I phoned on a Sunday and I was scheduled for Monday. Below is the work that was done and what I paid. Work on water heater: 1. Changed pressure valve- $317.27 2. Changed the tray/drip pan- $494.95 3. Fix a leak on a different copper pipe(not on water heater) - $80.00 Total Approximate work hours: 4 hrs Approximate per hour charge- $215.32

God's Girl

My Technician Adam was awesome great customer service he was polite and professional . He explained everything to me in detail. He advised what follow up steps I needed to make sure there is no mold after a leak. He contacted the restoration department for me and set up a same day appointment. He was efficient and took little time to make the repairs. He wore booties which is a requirement for me. I really appreciate that Michael and sons sends you a photo of the Technician and a write up that is excellent customer service. I would recommend Michel and Sons and Adam is the best. The arrival was also spot on and he called to say he was on his way.

Valerie Williams

I called in the morning with backed up laundry sinks and Jessie was at our house an hour later. He was professional, courteous, a good diagnostician, and - in addition to clearing the clog - made an excellent repair that should help with this "back-up" issue in the future. The work was completed quickly and thoroughly. The pricing was reasonable, compared to other work we've had done in the past. Would definitely use Michael & Son again!

Tatiana Rey

My water heater broke down. I called couple companies at night and only Michael & Son scheduled appointment for next day. Ted came and replaced my old water heater since 1996 year. Ted is very professional. Work done excellent. He explained me everything and differences between 50 and 80 gallons. The huge plus he has everything in his car and I didn’t need schedule another appointment for setting all up. Another plus I have 1 year guarantee on work and 6 years on tank. If something happened with tank during 6 years Michael & Son will take care and will contacted with manufacturer by themselves. Ted saved my comfort in life and now I can celebrate new year with hot water. Thank you very much for highly professional service!

Stacey MONTGOMERY

Wow… Five Stars! What an awesome service visit! Michael provided clear explanations of my plumbing problems. I appreciate how he went above and beyond in his efforts to clarify my questions. He provided tips, educational insights and helpful demonstrations on how to maintain my plumbing. His outstanding customer care, humor and thorough details about his visit reminded me of why Michael and Son earned my business years ago and why I continue to call. Thanks Michael from Michael and Son!

Erin Gately

I've been a homeowner for 5 years and this is the first time I've ever had to call a plumber. After trying to replace a shower mixing valve myself and having a leak occur, I frantically called multiple companies. Michael & Son could get to me the same day, so I booked them. The technician, Michael, came earlier than expected and did a fantastic job. The price was very reasonable and much better than I had feared it would be. I'm very impressed and will keep this company on speed dial for any future emergencies!

Justin Bloch

I called Michael and Sons after a simple plumbing home repair went terribly wrong. The house was without water and I had a viewing, funeral, and work trip between today and tomorrow, so I was totally panicked. The lady who answered when I called was so incredibly kind and friendly. She was able to get me an appointment today with a window that was only an hour away. The technician was there within an hour and was really nice. He laid out what he would need to do and within an hour the whole issue was corrected, the house had water, and we were able to head to the viewing on time. I thought the price was very fair, and to have the disaster completely corrected within two hours of me calling was well-worth it. I highly, highly recommend Michael and Sons, and I'll definitely use them any time I have a plumbing issue in the future.

Evaly Banks

My appointment with M&S Services was scheduled at 3:30-6:00 PM on today but David came out close to 12:30 (3 hours earlier). What I originally wanted done was not within budget at this time but we agreed upon doing what was needed in the kitchen. He completed repairs to a couple of outlets that had wiring issues and replaced a few switches. The switches look so much better and the lighting works. I will definitely use them again for the lighting that didn’t get done.

Paul Keener III

I recently had this company out to do a furnace cleaning, and they were excellent! The technician, Andrew D. Was knowledgeable, courteous, and skillful. He was willing to take the time to explain the work, and even gave me tips to look for in the future to ensure the continued effective running of my furnace! I will definitely call them again for any heating needs I have.

Paul Dezes

My technician was great professinal,courteous. Bruce Walker was excellent. I just wanted to reiterate how pleased I was with Bruce my technician. He was knowledgeable and clean and detected some issues that saved me future problems. I am grateful for his diligent effort . He was was superb,and I would highly recommend Michael and Sons for your household needs.

Kevin Seto

The technician provided a detailed invoice before doing any work, including what was needed to bring the installation up to current code. He also provided a separate invoice for options that I wanted to decide on later. He did a really good job installing a water heater that I provided. He also replaced aging/stuck valves around the house. He provided an understanding of some plumbing issues around the house. All in all, it was a pleasure having him be the one to service my home today. Thanks Josh!!

William Turner

Five years ago I had a new outside waterline installed. Where it connected to the county line it was not replaced at the same time. Which it probably should have been. The line broke right where the new line connected to the old line. And my water pressure was never what it should’ve been after that repair. You sent Michael out he did a pressure test on the line. He found that we only have 50 pounds of pressure on the inside line. So he made a couple of adjustments now the pressure is excellent. Thanks for being a good company that stands behind their work. Will definitely use you in the future.

Kate Wyatt

Our tech Josh was punctual and friendly, and he was able to get us an estimate quickly. He replaced our water heater and also managed to find our water main valve that we've been searching for since we bought the place. They were able to get out within the same day as calling, and he was able to get us setup with an appointment for their water damage specialist to come out and give us an estimate as well.

C. Barbre

This was the second time I called Michael and Son for a plumbing emergency and technician Juan, again was assigned to do the work. He was on time, quickly assessed the situation with collecting materials required and proceeded to complete replacement of the hot water heater. The task was compounded within a tight space beneath the stairs but Juan remained focused and positive completing all work including cleanup in a timely manner. Thank you Juan for your professional service just 72 hours before Christmas.

Quan Brunson

I had a frozen pipe in my basement that burst on Christmas morning. Michael & Son was very responsive. The technic Charlie that arrived put me at ease. He was able to quickly repair the burst pipe and restore water use in the house. He also was able to reach out to a colleague and had water remediation at my home within a couple hours. My basement is now dry and ready for full repair. I recommend this business. Service 10 out of 10!!

Dionne B

We are waiting for Michael and Son Services to return for restoration work so I don't want to be too eager until all of the work is done. But I have to say right now that our technician today, Mr Joshua Scheper, was a delight. He is talented, informative, engaging and very meticulous which is much appreciated. The company hasn't fully satisfied our needs but Josh has definitely eased this process. He's helped us regain faith in the company. Here's hoping there are more techs like Josh.

Z Hutchings

The tech was very knowledgeable. He was very respectful when he came in my home he covered up his feet. He made sure that he was clean. I really appreciate doing business with him based on my experience with the tech that came to my house I would refer this company to anyone he did a great job. I also scheduled an appointment with him to do further work on March 6.

Ralph Brewer

Extremely easy to set up appointment online. They were actually able to fit me in earlier than my scheduled appt. Charlie was very professional and did a great job replacing all the pipes, shut off valves and installed a new faucet in our half bath. This is the second time we have used Michael and Sons and would highly recommend them.

Rupesh Bhatia

Josh was great in locating the leak that was leaving a water mark in our ceiling, he came to my house at the promised time and was very helpful. The only thing I did not like is that they left a hole in my ceiling and did nothing to fix it. I guess, he is a plumber so can't fix that but still their handy man services dept should have given me a call.

Sophia Papantonakis

I called Michael and Son Services at approximately 6am. Jesse showed up promptly at 10:50 am same day and fixed my toilet in less than one hour. He was professional and courteous. I am very happy with his service and this firm

Jasmine Torres

My air condition started leaking pretty bad.. I called and they got out here two days later. They told me the price which wasn’t bad at all and got to work and I paid after he gave me an explanation of what he did to fix it and how to prevent it from happening again. Customer service was great and he was very informative. I loved my experience with this company and do recommend!

Rhaya Murray

Joshua called to make sure he could come earlier than anticipated, was very efficient and friendly and did the work quickly, which was much appreciated since we were without gas, and it was cold! The invoice was itemized and he communicated with us for each step of the process. Will definitely call him for our next service!

Keith Girard

Our 20-plus year old gas furnace died suddenly in Jan. 2023. The only solution was to replace the HVAC system. We received four estimates and chose to go with Michael & Son. While their proposal wasn't the cheapest, it was the best value in terms of the quality of the system and its efficiency rating, which is all important. Plus they included duct cleaning for free. I'm sure that has never been done in our 35+ year old house, so it was a welcome value add. Once we accepted the offer, the company arrived the next morning and installed the system, a 10 hour job. Other companies said it would take 2-5 days before they could begin the work, not a pleasant prospect since we had no heat. Everything went smoothly from start to finish. The system is up and running flawlessly and the warranty is industry standard.

Monica Payne

On a Sunday evening I turned off my utility room valve to my front yard spigot and it started dripping very fast. I called about four p other plumbers. None of them were open or provide emergency service. I called Michael & Sons. Michael, my tech, arrived in about 10 to 15 minutes and fixed my drip in about a minute. Michael was courteous, professional, and knowledgeable.

Melody Mine

Christian was the tech who came to assist me. He was absolutely amazing and was able to figure out the issues on the spot. Truly thankful for him otherwise I wouldn't have heat! He was very patient with me as I like to see what is going on while he was working and I talk way too much haha! Thank you so much!! Will definitely refer to you all for any needs in the future!

Ann Marie Brittingham

I contracted with Michael & Son to perform a routine inspection and tune-up of my HVAC system. The technician, Andrew, was professional and personable. He was thorough and explained what he was seeing. He didn’t charge me for anything that I didn’t need. I will definitely use them again.

Isabel Castillo

Michael Brubach with Michael & Son did an exceptional job on installing a split valve repair for our kitchen faucet. He was very professional and very knowledgeable. He shared all the information in a thorough manner. We will be purchasing a service contract with Michael & Son. This company is lucky to have someone of his caliber working for them.

Jessica King (MomofaLeo)

Charlie is awesome and genuine! Honest! Truly an asset to Michael & sons! The plumbing issue we called for was my error but Charlie was patient and kind! Thanks again I would absolutely want him as my technician!

David Wootan

This morning, Joshua from the Bel Air office came to our newly purchased condo for what we thought was a ice/water line issue. Turned out to be a problem with the refrigerator. Which he was helpful to locate the problem, he did not charge us for his call. He was very nice and professional. Will let my friends know what a good experience that was for any future issue we encounter. Thanks Michael & Sons for thinking of the customer!!!

Claire Pacifico

I was able to get an appt within 24 hours. Adam White provided the service. He could not have been better. Great explanations and suggestions. Complete instructions after the repairs were made. And even nice to my dog! Who can ask for anything more?

Kimberly Williams

Our technician Ro was so wonderful. He came out and fixed our piping that was causing issues from our tub. He did excellent work and cleaned up after himself and explained everything really well. Thank you guys for being so prompt and completing the job when another plumbing company failed to. My only complaint was pricing but that’s most likely an economy issue.

Gary Anderson

The service technician arrived exactly on time. He was personable and explained in advance what he needed to do to complete the repairs. He encountered one or two unexpected complications, but the bill was not revised. He completed the work quickly, efficiently, and professionally.

Pamela Kendall

Josh arrived to my home on time. He was polite and cordial. He observed the damage area of my home where an unseen pipe had burst in the walls. He strategically cut open the damage area, zeroing in on the ruptured pipe. He then replaced it and further shared next best steps to working with my adjuster. $69 was what I was quoted but the price increased to $535 in no time. Not too happy with the expense but am certainly grateful for running water after three days.

Rebecca Fecteau

We could not get out shower to turn off this morning! I called Michael and Son at 8am, they had someone out by 10:30 and the issue was resolved by 11:30. Both the technician and the customer service rep were incredibly professional, helpful, and knowledgeable. We plan to use Michael and Son for our plumbing, electric and HVAC needs going forward.

Kathy S

Josh helped me troubleshoot some water pressure issues and get my fridge water dispenser working much better. He went above and beyond to help me understand the plumbing in my house, pointed out some issues, and did my annual plumbing inspection the same day. It is such a relief to have someone to call when I need help with things I am not comfortable fixing on my own.

Jonathan Hendershot

Absolutely fantastic service. Very professional, quick, and good quality. Was able to fix a burst pipe in less than an hour after identifying the root of the problem. Gave good recommendations for a permanent solution. Highly recommend!!!

Lauren Rose

What an easy to use and wonderful company!! Everything was so easy from scheduling to knowing they were on their way and the service they provided and the price. Highly recommend this company. I haven’t seen this level of customer service since the pandemic and they were a breath of fresh air!

Roger Levin

Michael was our service technician. We had a serious leak and water issue. He was outstanding. He was professional, extremely knowledgeable, friendly and an excellent communicator. He solved the problem and fixed additional issues. We would work with him again anytime. Thank you Michael!

Rhonda Harris

Personable and professional interaction with the receptionist/first point of contact, same day service. Josh, the technician, was friendly, informative and honest. Will definitely call Michael & Son the next time we have a plumbing issue.

Jennifer Espinoza

We have used Michael and Son’s for all of our residential plumbing projects in our older/fixer upper home……..to include bathroom remodels, a finished basement requiring a near whole house replumbing and the installation of a water treatment system. Working exclusively with Ted as our technician, we always receive thorough explanations of the problem, are provided several options and proposals for remedy and even tips for troubleshooting or looking out for future potential issues elsewhere. Ted is always punctual, courteous and extremely professional as he has helped us finish our home. We would absolutely recommend him and Michael and Sons to anyone needing plumbing work.

Diana Rivera

Michael's and sons have always been there for whatever issue arises. First time I called them was because the water main to my house broke... in freezing weather... at 11pm. They ce within an hour of me calling them. Their staff is friendly and polite. I've been a member for years now, and every time it has been a different staff member, but every single one has been able to help and put me at ease. I highly recommend them.

Jeffrey Lawrence

Excellent , prompt , very good priced repair at our home in Ellicott City. Our plumber was very knowledgeable and explained in easy to understand detail of the issue that he fixed. I would most definately recommend Michael and Sons plumbing and I will be calling them for all my plumbing and heating/ac issues in the future. Job well done !

Howard Mabus

The Technician was professional and couldn’t have been better. The office was also great. They scheduled the service call right away. It was all repaired within hours. People have told me M&S was expensive. So I was prepared for the cost. I used BGE years ago for the same reason. That being you get what you pay for. So essentially I’m very satisfied.

Victoria Robinson

I called Michael and Sons out for a potential sump pump/hydro ejector issue. We noticed that our toilet and sinks were bubbling when in use indicating an issue, we wanted to get service before our basement flooded. They responded promptly and comminuted every step of the way. Michael and sons were able to diagnose and complete the repair within a few hours at a reasonable price. Everyone I dealt with with friendly and professional. My only complaint is that, sewage did not overflow onto my floor until the diagnostic process. While conducting the diagnostics sewage began to overflow onto my floor. it was unfortunate, but the tech called the restoration/clean up team out as soon as that happened so I let it go. The restoration/clean up person arrived as the repair was being completed. After I signed the paper work, the restoration person began to walk out with the tech. I asked if the clean up was complete or when to expect someone to conduct the cleanup, he stated that they have a $1500 minimum and suggested I clean up the sewage myself. I would've had no problem doing so if the sewage were there before they came out to conduct the service but that was not the case. Their technician caused the sewage to overflow, therefore they should've cleaned up after themselves. I'm a facility manager by trade and prior to that I was a service and operations manager for a commercial HVAC/R & plumbing company, making your customer clean up a mess you made is unheard of.

elysha webb

My name is Ms.Milton and it was a rocky start at first due to communication but the last couple of techs that took care of my restoration were great. They had a female tech with them but I can’t remember her name she gave exceptional customer service in this draining time. Somebody thank her for me. -Milton’s

Belinda Poe (None)

I called on a Thursday evening for a plumbing job. I thought I would never get a Plummer by Monday the customer service person was so nice in trying to help me and he did he was able to make an appointment for me the very next morning. The plumber was there the next morning and solved the problem. I was going to settlement of my home that Monday. Michael and sons was terrific!!! Thanks Michael and sons.

Liz Colon

Michael & Son services were able to send someone same day to take care of a broken pipe and install my new faucets. Ted was very professional and informative. Would definitely use again for any plumbing issues.

Beverly Winstead

I had a water pipe burst due to the cold weather. Called Michael and son and was helped by a guy named Michael. He was very knowledgeable and arrived timely. I will use them for a future project. Service was affordable also.

Scott Carothers

Our kitchen sink was stopped up.We called Michael and Son and they came out the next day. Porfirio arrived on time, gave us an estimate and he had the line cleared in no time. He was so good we had him install a new faucet . We would recommend Michael and Son.

Michael Kunkel

The plumber who came to our house (Ro) was very efficient and professional. He was friendly and courteous and explained every step to us before providing the estimate. Aside from the new plumbing fixtures that he installed in three bathrooms, there was no evidence that he had even been there. Michael & Sons and Ro get a 5 star rating from us. We will definitely be using them in the future for other planned projects.

Marie Rinkoski

Our plumber Josh did a fantastic job on our install. He made sure to explain everything and answer any questions we had. We would definitely hire Josh again for future projects.

Richard Hoffberger

Service person arrived within 45 minutes of the time I called. I had received an email with a picture of the tech. It took the service person about 2 hours to diagnose and repair the problem. Couldn't have been much faster. He cleaned up before he left. Quicker and easier than it takes to make an appointment with most places. And he was very pleasant. Thanks to Sherman.

Wayne Miller

Adam came prepared to do the job. He was very knowledgeable and discussed all of our options available. His workmanship and cleanliness were exceptional. Great job.

Arun Ponshunmugam

Sherman was amazing and professional. He was honest about what I needed and didn’t need and was good at counseling me on what next steps were. Michael and sons customer service was difficult to get a hold of on the phone and definitely on the expensive side but the plumber — Sherman — was fantastic!

greg kahl

Ted showed up on time, very professional, did exceptional job and even allowed me to finish a flooring project in between him swapping out our utility tub. Gave me a few other tips on maintenance and what to watch out for. Highly recommend.

Jennifer Gamber

I have been in need of Michael and Sons for various emergent needs and have always been very impressed. I called this morning for a leak and the technician, Ted, actually arrived early and was so professional, efficient and economical. I would recommend to everyone

Nicolas Swisher

I had a break in my main sewer line outside my home. It was an absolute nightmare - I couldn't use water without sewage coming up the toilet. I called Michael & Sons and that day Doug came by, took a look, and gave me an extremely reasonable estimate. The very next day Clevonne and Alfred came over in the morning and got to work. Michael came by as well and helped with the indoor leaks I was having. Overall they were amazingly professional, quick, and wonderful! Thank you!

Jessica Ives

Jon and his co worker were knowledgeable, friendly, and customer service oriented. They informed me of what to expect, gave options of what could be done, and worked efficiently. I appreciate his work and would request him again.

Kati Campbell

Kevin, Breona, and Chris worked quickly to get our water situation under control in the basement! I would highly recommend Michael and Son for any plumbing/ restoration needs! Jeff was instrumental in facilitating the process, and I am very thankful for his timely response to my call!

Elyse Pine

I found out I had water leaking from my first floor bathroom toilet tank through to my basement. I spent most of Saturday calling different plumbers to hear that no one could come until SundaY through Thursday (!!!). Finally Michael and Sons said they could send someone that night-6PM to midnight. The plumber came, identified the problem and replaced the toilet. He asked if I wanted their restoration team to come out and I said yes. They came at 8 the next morning and assessed the damage and helped me start my claim with my insurance company. Monday morning Breana and Chris came out to start repairing the floor and subfloor. At first they thought they would have to replace it, but then thought they could tent the floor with heaters and dehumidifiers. She came back the next day and said it was drying well. They came back 5 days later and everything was dry, and anti-mold application had been placed. Very prompt, professional and explained each step.

C H P

Let me say this, the tech came in and got right to work. He wore his mask, shoe covering and explained the entire process to me. I always use Michael and Sons for important work. They are the cheapest but they get the work done.

Francis Coombs

Our serviceman Michael did an outstanding job solving a relatively complicated drainage problem. He explained the problem very clearly and fixed it right away. He was totally courteous and professional - and cleaned up beautifully at the end.

dwayne ross

Excellent Service Tech. Seemed knowledgeable and attempted to solve the issue but was unable to detect or duplicate the concern. Although he was unable to fix the issue, he gave sound options that I am following with regard to a possible defective appliance vs giving me a service that may not have fixed my problem.

Claire Timberlake

Michael from Michael and Sons was extremely friendly, courteous and professional. Took time to explain everything to me clearly. They showed up when they said they would and fixed the issue with no pressure recommendations on further repairs.

Deb Legare

Plumbing stoppages. Sherman explained everything and got the job done. Took his time and made sure the stoppage was clear. He wore protective gear against Covid and was able to work around my pets. Highly recommend him and Michael & Sons

Branden B. Thompson

Josh came early and did a great job, explaining everything he was doing and giving me tips on what to watch out for and how to keep my plumbing in good condition. He was courteous, efficient, and cleaned up well afterwards.

Gloria SHORTS

Repaired gas leak. Josh was all and more in his approach. He was very polite. Professional, knowlegable, and communicated through the entire process. He definitely loves his job. I am very pleased.

Chris Bossalina

Ted Westwood installed a new hot water heater for us. He was extremely professional and knowledgeable. He explained to us how everything worked in great detail. Would definitely use Michael and Sons again.

Wendy Vice

Had a leak from the upstairs toilet and found our shower and sink wouldn’t drain (not emergency). Made a late night appointment and they were out the next morning at 8am and everything fixed by 10am. Very polite, explained everything, cost was $750 to take off the toilet and snake the drain.

CJ Brewster

We had an emergency with our water and called Michael & sons and they came out first thing in the morning. Our technician was Ted and he was very professional and explained everything. I will 100% be using them again and can’t say enough about the professionalism from the office and making the appointment to the tech and getting the work done. Thanks so much Ted

Archana Sood

We have used Michael & Son Services many times, always excellent service. The only complaint I have about this service call, he left the closet where the water was installed a mess. There was rusty water residue on everything attached to and near the water heater. A bucket was still in the closet with rusty water from the removal of the old water heater.

Ronnie Ebron

The work was restoration. Brianna was outstanding for us. She was on time and professional and kept us informed of the process and had the team ready to work. We enjoyed our experience with her and her personality was comforting to us.

Zhou Wang

Follow up on my below review: This moring, the Michael and Son Service Regional Manager Maurice contacted me by phone and listened what happened, and promised that he would take care of my concerns. Outstanding customer care! Thanks Maurice! I'm changing the rating from1 star to 4. ================================= I used Michael and Son Service for HVAC system tune-up in DC, and was very impressed with the quality of the service and professional technician onsite. So when my apartment in Baltimore needs heating system check-up. I directly contacted Michael and Son. Unfortunately, I was very disappointed with their service in Baltimore. At the time when the technician arrived, my system could not start, and the young technician did not have much experience. I had to help him open the gas furnace cover, and the blower component cover. The technician was lack of troubleshooting experience, just took some pictures and provided none of check-up services on the list. Later on, I found out the root cause was the loose wires on the control panel. After tightening up the loose cables, my heating system worked fine. Too bad, the technician could not help, and I was charged for the full amount without getting any tune-ups. I contacted the Michael and Son in Baltimore area, and reported my concerns and asked for the refund. But till today, afrer 4 business days, I haven't heard any words from Michael and Son at Baltimore. I'm very disappointed with its technical service and customer care in Baltimore area.

Nicole Border

Ted came out and replaced our water heater. He was quick and efficient as well as professional. We have used Michael and Sons a few times for plumbing, electrical, and HVAC needs and will continue to use them.

Lindsay Edmonds

Josh Scheper replaced our water heater (after I first tried another company who ended up a no-call, no-show) and was super friendly and communicative. He did a great job!

K Hudson

Mr Porfirio Argueta, the technician was very professional. He took time to explain our water heater’s problems and addressed all our possible options for fixes. I would recommend this business, and definitely use them in the future.

Alan Listman

They seem professional and the tech. Was c conscience of his job. He wanted to make sure it was done correctly the first time. This is something that I appreciate when I have someone come work at my house. When they were done I actually felt that my problem was fixed.

Megan Moses

Josh came in earlier than scheduled and was extremely thorough with his work, explained everything in laments terms and helped me understand what it should look like in comparison to the issue I had. Would absolutely request his work again.

George Perry

I had a new water heater put in but the angle in the hot side put excessive pressure on the joint and caused the pipe to come apart flooding the laundry room. Nicky from Michaels came in and offset the hot side piping and converted it over to copper. He did a good job and waited to check his work before leaving

Rhonda Andrews

Thank you Josh for being understanding during this very stressful time for me and coming out right away even after your already long regular work day. Josh came and assessed the leak and directed me on what to do next. They will come back out in a couple days to make a few repairs/adjustments.

Dionne Savage

They showed up on time and was very professional. Sent a message prior to arriving with a tracker to see when the tech would arrive. Caleb was knowledgeable and informative. Would definitely recommend.

Byron Thomas

The technician was friendly an professional. He provided details of the work he was performing and the job was completed within the time frame that was discussed. I am very satisfied with the service.

Jim Welsh

From booking appointment to the finished product company was outstanding. Charlie was on time and completed the task in a timely fashion. Would use and refer Michael and Son anytime. Jim Welsh

Darryn Mobley

We had pipe bursting problems due to the recent cold weather and all sources were behind old plaster walls. Brianna, Chris and there crew came in and professionally exposed the problem areas, explaining the process and made a difficult situation comfortable. Kudos to Michael and Son for having good people on staff.

Carson Quina

Breona and Chris came out to clean up under our house after a a busted pipe. They removed the damaged insulation and drained all of the water that was left behind. They were both very friendly and professional. They did a great job and they did it super quickly!

Marcus Smith

I had two busted pipes in a crawl space which flooded my basement due to the freezing temps on Christmas. The company came out the next day and evaluated the situation. The repairs were completed today and so far so good.

Sean Printy

Had a suprise water leak today. After calling a few other company's, i stumbled onto Michel and son's and man am i glad i did! Lady on phone was great and got someone here withen a few short hours. When the plumber, JUAN showed up, he was professional, kind amd accommodating. He diagnosed and properly fix my issue withen an hour or so. I am glad i called them and will use them in the future

Sam Bowen

Josh was professional, patient, and very knowledgeable and i would highly recommend him. I would love for him to be my plumber for all my service calls. - Frances

Kasey Imbragulio

Both Charlie and Dennis were fantastic! Charlie came in and fix the problem in a tough spot perfectly and was wonderful, Dennis came in and showed me where the moisture is in my walls and explained everything in detail. 10/10 experience highly recommended!

Sandy Swift

The service was excellent.from the scheduling to the plumber himself, his expertise. He located the problem and repaired/replaced the parts. I did feel that the cost was a bit higher than I expected.

Kristen Blattner

We had a pipe burst in our garage. Ted immediately knew what the problem was and expertly repaired the pipe. He also took the time to help me winterize both outside faucets. Appreciate both!

Liz Bank

Your tech Michael Hunt was very courgel and professional.His knowledge exceeded my expectation. The suggestion given concerning my electrical need was informative. Once the situation I face is solved I will call Michael an Sons again.

Austin Doyle

Set up an appointment Christmas Day online, got an immediate confirmation email, and a knowledgeable technician came at the exact time estimated. Was friendly with animals and quick to analyze problem areas.

Dan Roser

Michael was very thorough and professional. He did a great job and went above and beyond to identify the problem with my drain/garbage disposal. Highly recommend

Tal Alter

Following inspection of a leak that caused there to be standing water in my basement, Michael & Son identified water underneath my synthetic floor that would likely need remediation. Technician Breona came to remove the flooring and remediate the water. However, when she removed the floor, it was determined that the water issue had resolved itself. Breona and manager Jason agreed that I should not pay for the service, given there was no longer need for remediation. I very much appreciated the honesty. I would have paid for the service if charged, but I am more likely to use this business again because of the way they handled the situation.

Alan Simeone

Adam did a nice job, very hard worker. That being said, $5000 for a water heater is completely ridiculous and embarrassing for me to tell other people. The people I did tell were completely shocked and would never ever use your company.

Susan Muaddi Darraj

I had 2 electrical outlets in the kitchen replaced. The technician, Hank, was very friendly and called me ahead of time to let me know when he would be arriving. Very professional and he did a terrific job!

Anthony Linton

Had annual maintenance done on heating system by Tondalaya Chalmers. Tondalaya was on time and did a through check on heating system. Tondalaya went over the checklist and explained what was working efficiently and what to keep an eye. Michael and Sons have very fair prices and great customer service. I highly recommend them for any heating, cooling, plumbing or electrical work.

Ilene Henson

Hank worked on our electric panel and he was extremely knowledgeable as well as professional. Definitely impressed and happy with his service.

J HK

David came to do an estimate, he was prompt, knowledgeable, and professional answering all my questions and ensuring I understood how they would complete the job. I am sure the job will be completed with the same level of professionalism.

Heather Rhodes

Our water heater died and the thermostat started dropping. Found out that are interconnected. We called and they fixed everything within 24 hours! Good service 👍 …

Terri Mathews

Michael was so helpful! Very efficient and explained everything he was doing as he went along. The company was responsive and pricing was transparent. Will definitely call again!

Tyrone Gardner

Extremely professional and helpful. Explained the situation thoroughly and ensured he gained my understanding prior to taking any actions. Notified me of issues seen whilst fixing my main issue.

Pam Lennon

Sherman was the plumber for our drain cleaning. He was friendly and very knowledgeable. He took the time to make sure the job was completed correctly!

Candace Cassidy

Josh was wonderful in fixing our broken pipe. The service was exceptional, friendly, and quick. Josh was kind enough to ensure we understood the process of what he was doing and was a very friendly person.

Mesay Girma

First day call, the work started immediately and still being done by amazing team such as Mr. Graham, Brianna and all who helped me getting same day schedule. I am appreciating all the work being done. Thank you all !!! Mesay

Latitia

Tariq was patient and professional. He answered all my questions and did a great job assessing the furnace. I have a better understanding of how the furnace functions.

Maria Robinson

Our technician Michael Brubach did an excellent job! He was very professional and knowledgeable. He worked efficiently and provided excellent customer service. Highly recommend

Michelle B

Hello , I've used Michael and son once in 2011 .and was pleased with the service , I needed to have a new porch light fixture installed and I must say I was not disappointed infact I agreed signed up to use Michael and son for everything my home will need checked , installed, or fixed and I would highly recommend the company to friends and family., And that says a lot. 🤗

Neptune Michel

We appreciate the quality service provided by Ted from Michael & Sons. The valve and pipe feeding water to my fridge have been replaced.

Celestina Mateo

Our technician David was amazing! He was very knowledgeable and honest. I highly recommend him and this company!

Ryan Casey

Josh did a great job replacing a busted pipe and Breana did an amazing job cleaning up the sewage mess in our basement. They were very communicative and efficient.

Terry Gourley

Caleb Harper was professional and efficient. He called 30 mins prior to arriving which gave me time to get to the location. Excellent service. Thank you!

Ashton Fletcher

I have always had good experiences with Michael and Sons. I would recommend their services to anyone. Their technicians and support staff are always knowledgeable, professional and friendly.

Jacque Law

Our Service Technician Josh installed our new basement toilet and advised us of additional needs. Josh was very professional and we are very pleased with our new toilet installation.

Matthew Sullivan

Had them fix a leaky pressure regulator, showed up on time, was professional, clean install of new regulator, wore foot coverings. Also found that the water heater had leaked likely due to the same issue and saved me some headache in finding that later.

Carolyn Motley

Ted did a Great job- on time knowledgeable and professional. I have used Michael’s a long time and always satisfied.

C J

The technician that came was very helpful & informative with explaining the issues that needed to be addressed & was easily able to facilitate the potential completion of the work that needs to be done in my residence.

Jim Craig

Had two overloaded electical breakers. David quickly evaluated the situation, came up with a solution that fortunately did not result in needing a second electrical panel, installed the solution quickly and demonstrated the fix. Very quick, focused and professional.

Ray Marquez

The gentleman they sent over (Ted) was very informative and explained detailed information about my issues and what needed to be done and how it was being done. I appreciate the service very much.

Jean Donaldson

The plumber was very knowledgeable about what needed to be done to fix our plumbing issue and made the repair quickly.

Monica Flavin

Tech Charlie was amazing. Diagnosed leak right away and fixed properly. Great experience.

Jenny P

Christian was very personable, respectful and professional. He answered all of our questions and we ended up purchasing the Home Care Plan upon his recommendation. All of our systems were working great. He told us when our tune up would be and the one service we need to have that can be done at the same time as the tune up. We felt like he was knowledgeable about our system. He was able to show up earlier than the scheduled appointment and called to see if that would be convenient for us. Just a really nice guy that had both me and my husband laughing too.

Maria Stanfill

This is the second year I’ve used Michael & Sons to service and maintain my systems and I have been extremely happy both times. Keith J was my service technician and I am very impressed. He was on time, friendly, professional, thorough and honest. I hope they treat their technicians well so that I will get to ask for Keith in the future. Thank you to Keith, and to Michael & Sons for a pleasant experience. You’ve earned my repeat business and recommendations to others.

Marsha Davis

I was in need of emergency plumbing services to replace a sump pump. First the customer service was friendly and extremely professional. She was my first contact with the company and she left a good impression. My service operator, Nicky was equally professional and courteous. He provided services above and beyond my expectations while being friendly and courteous. I would highly recommend this company to family and friends

Mary R

Adam was very professional and friendly. He clearly explained the work that needed to be done ahead of time and explained why it needed to be done. He did an excellent job on the repair as well as cleaning up the area . The service was provided the same day as the initial call and Adam was here exactly when he said he would be. He emailed pictures of the work that he did to my husband who was not home at the time, so he could understand the scope of work as well. I would definitely recommend using them again. Thank you Adam!

Rhonda Waller

When I woke up to a wet floor in my basement, I instantly became STRESSED 😫!! I didn't know who to called! I called Michael and Sons, from the initial call, the dispatcher was pleasant and professional. I received a courtesy call and text message of the technician coming to my home with a great short bio. Ted was the lead tech, he was so knowledgeable, thorough, friendly and professional along with Alex. They replaced my water heater within a few hours. They were great. I highly recommend them for all your plumbing needs.

Sonnet Gomes

Hank has come in to repairing a wiring mess which was untouched for almost a decade (by the previous owner). Hank has done a very professional job and resolved the lighting issue after fixing the wiring connections and securing them in proper junction boxes and wire nuts. I am so glad to be able to use the lights in my 3rd floor room. Hank was a wonderful person to work with and I definitely look forward to work on more electrical projects with Hank. Thank you.

Joshua Rice

We used Michael and Son to replace our well pump and pressure tank when it failed. The dispatch personnel were great and very respectful, they got a tech scheduled to come out that afternoon. To our surprise and delight the tech called about an hour later to let us know they were able to come out earlier than planned which worked perfectly for. Ted was our tech and we enjoyed working with him. He talked us through everything he was seeing and was very thorough on his diagnostics of the situation. Much of what he said was what we were expecting to hear. Once the problem was diagnosed we had a plan to replace and scheduled for the next day. I would highly recommend using Michael & Son for your plumbing needs, and if you are lucky enough to have Ted as your tech, you are in great hands!

Loretta Waite

Michael was very knowledgeable about the water heater that hasn’t been keeping up with the household use of hot water esp for showers. He gave me an estimate on a new heater along with extended warranties at no extra charge after purchase and installation. We went room by room as he inspected the plumbing throughout our home. He explained and demonstrated how things were supposed to work and had me try my hand at a few things. He was respectful and professional. I highly recommend Michael with his excellent skill set!

MJ7 MJ7

John from Michael and Son was excellent. It was time for the annual plumbing inspection and he was able to identify and review services needed. I knew the toilet had to be replaced and he did it the same day. He was professional and detailed. Glad I have the maintenance plan with them. Highly recommend this company. Thanks

Jane Smiley

Adam showed up on time and was both professional and highly knowledgeable. In addition to installing our hot water heater, he also removed our old water softener system and replaced a bathroom faucet cartridge. Adam came assessed and returned to complete our job the same day as we had no hot water for 2 days prior. He was here until we’ll into the evening hours, working diligently and getting the jobs done. I would highly recommend Michael & Son Services, quality, professional and reasonably priced service very satisfied customer here!

Tony S

I really enjoyed working with Sherman, he is very knowledgeable and at this time I couldn’t afford to to have the toilet replaced, he looked at everything and even went out of his way to answer a thousand questions that I asked him lol. I will definitely be calling you back in the future. My sewer drain is probably about 40 or 50 years old, so I’m sure with in the next few years you all will be replacing that. Thank you for the good service. Sherman’s a very friendly calm guy and enjoyable to work with.

Marvin Lopez

Other than having to wait a few weeks for an opening (understandably so) everything was great. Easily made an appointment and when the tech finally arrived, he was very professional and thorough in his explanation of his diagnosis of what was causing problems with my AC. Atheer the technician was very friendly and informative. Definitely recommend Michael & Son

Cathleen Brockmeyer

Matt was very knowledgeable. He replaced a hose bib and explained why the previous one failed. I asked about additional repairs and he told me that I could hold off on them b/c the system would work fine for a few more years. I appreciated his candor.

Natalie Rister

I recently had Harvey the electrician out to my house to do a multitude of work. We just bought a townhome and it needed work done for safety reasons and we had some other jobs we wanted done just to make the house work better for us. Harvey has a cheerful attitude and is very professional. He explained what he was doing and why he was doing it. I knew what was going on every step of the way, which I appreciate as a new homeowner! Everyone I spoke with at the office was also friendly and helpful. We have already scheduled more appointments with other departments of Michael & Son to have more work done on our home. I also really appreciated the communication from the office. Text/email reminders of the appointments. Texts when the technician was on his way. Great company and we will continue to use them for our home maintenance and repairs needs! Update: I’ve now had two other technicians from Michael & Son come out to do work on my home. Adam the plumber and Antonio for my Dryer vents. Both of them were also very polite, friendly, and professional. I’ve been very happy with all the work we’ve had done through this company and we will definitely continue to use them!

Allyson Ferraro

We’ve had multiple services done at this point. Every service provider has been professional and on time. They have all been extremely knowledgeable

Leslie J Smith Jr

We had Michael and Son come in to disconnect our stove from the gas line because of new flooring being laid. The plumber was professional, courteous and knowledgeable. He eased my mind with answers to a couple other things I showed him that we will be calling to get service for. This is not the first time we’ve called for service, it’s been the same every time, good reliable service and pricing. Thank you Michael and Son.

bmanstaycoolin

Breona Manley came out and did an outstanding job. She was very quick, efficient, and professional.

Leena Khoury

A different plumbing company (rhymes with Ben the Plumber) canceled on me last minute. I needed an alarm installed on my washer piping prior to the installation of that washing machine in my narrow row home, and Michael and Sons was able to accommodate me with fast, reliable service the next day. I was so relieved to see them pull up just hours before my washer delivery. They were communicative throughout the morning prior to my service window, with frequent calls to let me know where the plumber is with their current job and time estimates of when they'd get to my home. The plumber was highly knowledgeable and provided insight related to the alarm product we purchased and provided other secondary advice we could use related to the installation of our washing machine later today. He also gave us some advice that would be useful to prepare for the installation of our device later. Overall, this team is fast, efficient, knowledgeable, and highly accommodating. They are experts. If I had any other plumbing emergencies, I would call them.

maria parsons

Excellent! Services ; Very important that my Tech. Can into my home with his" Protective " Face mask for Covid19 Protection on.Tech. was very Knowledgeable ; Great Personality ; as well as his smile ; I was very pleased ! with his caring of my inside flooring , He placed trafficking mat at porch door and placed protective foot covering over his shoes to prevent dirt onto my hardwood flooring & carpet.; Note : Informed me of the company's yearly maintenance package deals for repairs etc.left me copy for future needs of services. Highly ! Recommended ; Company follows the " Covid19" laws to protect workers & clients. Miss Maria.

Woo Yi

A few months ago, we called for some plumbing service and one of the things they performed was replacement of a P trap under a sink in the basement. That work was done for approximately $400, and everything seemed good until the P trap FELL OFF last night while washing a load of laundry which drains into the sink, flooding the basement. I called again this morning to have someone come out and fix the faulty repair that was done, and was told that they do not have any guarantee beyond 30 days on their work, even if it was an obvious result of the original work. It would have to be "discussed with the technician", so rather than risk being charged even more just to have someone come out and fix this, I will fix it on my own and this company has unfortunately lost a customer. Edit: After speaking and working with Maurice at customer relations, he sent out a plumber right away to fix the issue and ensured that we were happy customers, so I'm changing the rating back up. Thanks to Maurice and company for making things right!

Lillian Diamond

Christopher was exceedingly helpful and adaptable during this repair. Will definitely be using Michael and sons again.

Antoinette Smith

My technician was very polite and professional. He explained what my problems were and what he would do to fix it.

Melvin Williams

The technician Mr.Sherman was extremely professional,on time and provided excellent service.He actually dug a 15 foot trench to find the drain pipe and to unclog it!! He then gave me and my wife advice on how to keep it from reclogging and what materials we'll need,truly incredible service 👏🏾

Mark Gillett

We've used Michael and Sons a few times in the past year along with some other plumbing/HVAC companies and Michael and Sons always exceeds our expectations. Yesterday they came out to fix a leaking toilet and while he was here he asked if there was anything else, so I had him fix a leak on our dock. Great customer service.

Liz Hilinski

I’ve seen their ads for years, had zero luck contacting/scheduling any other plumber within 24hrs, so I gave Michael and Sons a call. Easy/friendly/understanding scheduler; helpful reminder texts/emails; super kind and helpful plumber! Ro arrived promptly, easily understood our problem, found the issue and solved within minutes. Definitely recommend!!

Ayse Tokbay

I was very impressed with the plumber. I needed an inspection on a condo I just purchased and he took the time to explain everything, helping me identify immediate issues and things to keep an eye on. He was thorough, thoughtful, professional and efficient. He took care of everything in the same visit. He also kept me posted with ETAs on his arrival. I highly recommend using this company. Even talking with the representative on the phone was a pleasant experience!

Elisa Watson

Jesie came out to help us with a list of issues. Not only was he on time, he was professional, candid, understanding, and explained everything to us. We are having the team come out for a major repair and I have complete confidence they will continue to do a wonderful job. I’m glad I called and booked them. Thank you Jesie!!

T C.

I didn’t know Michael and Son performed restoration services! Breona and Chris came out and performed restoration services in my basement, and upstairs of my home due to water damage. They were very professional, prompt and clean!

Ricky Godbolt

I have been living in my house for 19 years and there have been other people who performed HVAC system maintenance but nobody can compare to the service I received today. The technician, Caleb was professional, friendly and knowledgeable. He explained everything he did and why he performed the service. I will always ask for him by name. Michael and Son are number one in my book.

Daria Cole

Thank you, Josh for coming out, respecting our home, and taking the time to explain what each step of the plumbing inspection and the services Michael and Sons provides😊. Josh was very patient, respectful, safety first, very family oriented, and made me feel comfortable having him fixing our backyard water hose and recommendations from the inspection.

Lisa Baker

Joshua did an excellent job replacing a pipe that caused water to leak in our garage. He went above and beyond by inspecting plumbing throughout the house to ensure everything was working well. I appreciate the customer service and communication before and after the appointment!

Marcus Hodge

Porfirio was excellent, knowledgeable, and was dedicated to getting my needs met in a timely manner. Very impressed!

Elaine Passley

Michael & Son's technician was prompt, explained everything and charge a fair price. I would use them again.

adam wolfe

I called them up to take a look at an issue of my lights flickering when my tankless hot water heater is turned on even though they are in different circuits and different panels. An electrician came over and took a look at the panels and saw no issue but the electrcian refused to open up the tankless hot water heater to look at the wiring. I emailed the company and shortly thereafter spoke to them and they explained that they don't send out electricians for problems with tankless hot water heater... I was not too thrilled that they told me this AFTER they agreed to take a look at the issue I was having. I basically need to find another electrcian that will actually look at the issue. I will be filing a complaint with the BBB since the company still charged me more than $250.

Hashem Kanfash

The best plumbing experience I have ever had - very professional, on time, and knows exactly what they are doing. I highly recommend this plumbing company. I was really impressed!

Audrey “CoCo” Lamyssaire

Josh was kind, fast and efficient. I am very pleased with his service. Thank you

Debby Ducat

I called with an AC problem and a service tech was sent within an hour. H Keith Jackson was so friendly, professional, and fixed our problem within the hour and explained everything to us. We are very satisfied with our service !!!

E Geer

Michael &Son via Walter Lopez saved us! I've never been so happy with a service call in my life. Prior to Walter showing up to our home we were dealing with a nightmare contractor job to replace a broken tankless water heater that had eaten up all my nerve and left me a bit depressed that we would never get things right. I've never been so happy to talk with someone that could fix our problem. Not only did he provide possible options for fixing a botched job, he said that he could come in the next day and replace everything that was done and do it better, which he surely did. He came late in the day after we chatted, and to check out the available spaces, figure out what was needed, talked through all the issues that we needed to work through. Even assisted with what we need to do with gas company and assisting with the application to so. Not only did he did a prior sweep to figure out all the issues, he arrived on time the next morning, started work immediately, and worked all day to get us up and running, and finishing the job by early evening. Looked like it should have been a two man/multi-day job, but Walter did a bang up job and finished within the day. So very happy with is work and dedication, and know that he stands behind the installed device and work completed. I've attached a pic of the water heater location before and after because I was in awe at the precision and aesthetic of the work. All I can say at this point is thanks! PS This posting of pics isn't so intuitive and now I've posted them too many times!!! Oh well. It was a beautiful job. Thanks!

Richard Alexander

Keith my technician was very professional. Explain inspection process in detail. Gave recommendations for future use and detail account of my Unit current state.

Reginald Alston

They were fast and efficient. He completed the work along with additional issues I put off. I will use Michael and Son for all my plumbing needs in the future.

Laurie Mitchell

Michael was great at fixing my clogged drain as well as instructing me how to clear the drains myself. Very kind and patient.

sharon d

I needed some electrical switches to be replaced. Hank , did an excellent job. Extremely happy I contacted Michael and sons for this job.

Debbie Patterson

We got same-day service that was courteous and professional from start to finish. Highly recommend!

Michael Hammond

Inspection of backflow prevention valve went very well, technician was knowledgeable and friendly and took time to complete work accurately and ensure I was satisfied prior to departure.

Julia Klag

Fast response time over a holiday weekend and I really appreciate Josh taking taking the time to educated me on all aspects of his repair

Dawn Fleming

Christopher was friendly, professional and thorough. He took the time to explain our options to keep the system running most efficiently.

Larry Hammerman

NICKY WAS ONE OF THE BEST SERVICE TECHNICIANS OF ANY TYPE THAT i HAVE EVER WORKED WITH. nOT ONLY WAS HE CLEAN, COURTEOUS, HELPFUL, KIND AND A WHOLE OTHER ARRAY OF EXCELLENT SERVICE CHARACTERISTICS TOO NUMEROUS TO NAME, HE WAS EXTERMELY HELPFUL IN EXPAINING THE ROBLEM AND THE PROCESS HE WAS USING TO CORRECT THE PROBLEM. As of right now, the 'leak' problem has been fixed and we are on-to the 'next step' i n our process--the restoration of our home (insurance claim procedure. Nicky is and hopefully will be, a tremendous asset to your company and I will recommend him highly. thank you for having him available to us!

Rose Hamm

MJ was the technician. He was personable, knowledgeable and efficient. I always use Michael & Son Services.

glenda deloach

The technician,Juan Argueta, was very polite and nice explained everything to me perfectly he installed a new water heater, he put a New shut off valve in ,2023 I would like him to come back and put a new sub pump and I’ve already talked to him about this,He cleaned up all of his mess , I recommend him to anybody that calls Michael and sons thank you so much you did an excellent job!!

Elvin Nelson

The technician was so professional and polite and informative to us. It was a pleasure having him check our hvac system.

Sherrian Cunningham

The came 2hrs after I set up the appointment. That was awesome there was no hot water fix the problem within 30min, which left me the rest of the day to enjoy. Thanks Charlie

Bryant Mason

Lal was very professional and walked me through everything he was doing. Let me know the cost before he did the work and gave me some advice on how to avoid future issues. Great!!!!!

Alexandra Press

I was very pleased with my experience with Michael & Sons Services. It was easy to book an appointment, and they even called me a week early to offer a sooner appointment because there was a cancellation. I also received a courtesy call the day of to let me know that my service person was running late. Definitely appreciated that. Once here, Kevin was quick, professional, and communicative. It was just a diagnostic visit, but I now feel confident about their future visit. Kevin wasn't out the door ten minutes when I received a copy of my invoice as well as the estimates for the recommended work in my email. So nice.

Sean Paradise

100% would recommend! My technician was extremely professional and friendly. I would absolutely hire again if I had an issue.

Raafe Ghouse

Excellent customer service. Our technician Keith Jackson was courteous, knowledgeable and fixed the issue after some trouble shooting.

Felix Chevere

M&S's senior plumber was able to rectify poor workmanship from previous M&S's plumber's repair. The repair was professionally made and customer satisfaction was achieved.

Miguel Magaña

Josh scheper did went above and beyond when he came to take a look at our leaking toilet. Cleaned up and all. Highly recommended.

Darlene Hicks

Man was on time knew what he was doing, went right to work finished earlier then expected and was very nice ( Micheal "

B P

Josh, Was outstanding, experienced and did a professional removal of a leaking laundry box and installed a new one. Gave me a piece of mind and no more leaks.

Gilman Long

Josh was a true professional arrived early and was able to provide all options available on site to fix our issue in a timely manner.

Alice Moody

Service was excellent. Joshua was very professional and courteous. I will use this service again .

Will Scullion

Josh was fantastic, did a great job explaining everything and fixed the problem quickly.

Regina Burgard

Very prompt and efficient. Technician was friendly and very knowledgeable. Price was a little high in my opinion, it was a fast fix.

Jeanne Kardash

Extremely friendly and efficient. The technician arrived less than an hour after our call for service the same day. Very pleased!!

monet Hendrieth

Got a quote. The worker was very polite and showed up on time even sent a picture so i would know who to expect. Definitely would recommend

Cherie Robinson

Great service. Michael did a wonderful job shutting off the gas from my stove so I could have a new floor installed.

Erin Schiff

We HIGHLY recommend Michael and Sons! It was nice to get a phone call from the tech and text from the company when he was on his way. The text included a picture of the tech to expect, which is great with scammers today. Keith was super friendly and helpful. He fully explained what he was doing and how the unit works. He arrived in the time window provided. Everything was wonderful! We will use them again!

L Dailey

My technician was David L. He was a wonderful and skilled electrician. He zeroed in on all my electrical problems and then helped me prioritize the work. He then performed a number of jobs including upgrading my panel box. Michael and sons are a little pricey, but I have peace of mind. Plus they offer a home care plan which for a moderate fee, you get inspections of your electrical and plumbing systems. David L. was very professional and polite.

Dee Jay

Service tech was very professional, explained thoroughly and presented options which was a great help in deciding what I could actually afford.

Elizabeth Beirne

Our technician Lam was very helpful in explaining the issues he saw, implications of repairing / not repairing and how much each repair would cost. I did not feel pressured and trusted his advice. he was courteous and efficient. I will definitely call Michael and Sons for future plumbing issues

Raevonn D

Mr. John provided great service from start to finish. He was very thorough and explained everything that was wrong with my hot water heater along with the best course of action to take. Most importantly, I appreciate the fact that he delivered on everything he said he would do. I normally would go with Len the Plumber or my local handyman, but I'm glad I tried Michael and Son

Zero Cool

Had a gas leak after Home Depot came out to install my oven. Instead of waiting on their repair technician in 3 to 5 days I need my oven working today called Michael & Son they schedule me an appointment the same day waive the $60 plus fee when the work was performed. The technician was very prompt even went to the local hardware store to find a part that he could not locate went out to his truck to get an extra part that he didn't charge me for not that I mind paying but it was nice knowing that this company was above and beyond. I shall have them out again to do other repairs and they've got a customer for life. I understand with the pandemic in the snow that their service was a little slow in getting to me and I'm hoping next time it'll be a little faster but all in all a 4-Hour wait during my window of 3 hours it's not something I can really complain about or care that much on.

Jessica Henry

My landlord reached out on my behalf to have the furnace repaired. I appreciated the tracker to follow the driver’s estimated time of arrival. The repair person came on time and was friendly and professionally. I’m leaving four stars, not because the service wasn’t quality but because the repair person was unable to complete the service as he had to order a part to fix the issue. I’m sure I can update this review to five stars after the furnace is finally fixed.

Bobbi O'Brien

Jessie did an amazing job cleaning out my drains. He was on time, professional, and fast. Scheduling with this company was also a breeze and they really worked with me so that I didn’t have to take time off work to accommodate their work. Highly recommend.

Joe LaMartina

Our tech was great, our house is 80 plus years old and we knew that getting to some pipes would be a challenge because we do not have drywall, our house is mostly plaster. We were prepared to fix the wall but were told the tub enclosure would not be affected, well we ended up with a 1 foot square hole which they will send another crew out to repair. No thanks, I was charged an additional 300 dollars more than I was told three days before. Strange I signed something on that day but recieved my estimate and invoice on the date the work was done and low and behold, no signature on my estimate, (probably because the estimate from three days before had to be fixed when they needed more money due to the work in taking out part of my wall) Will definately not recommend or use their services in the future, sad because our tech was great but felt there was a major disconnect. Oh and don't depend on the tech tracker, both times the system showed they were there and did not show up for 2 hours.

Madi Serio

Sherman was wonderful! We had an issue with plumbing in our home and Micheal and sons was here within 48 hours. They showed up in the early portion of the window that was promised and fixed the issue right then and there. Hopefully we don’t need to call them in the future, but if there’s ever another issue we will gladly call them back!

Timothy Gloo

Christopher was a professional, friendly, on time and a pleasure to work with. I'm extremely happy with the work done and how it was accomplished.

Eric Derin

The service was outstanding from top to bottom. I used an online scheduling system before Thanksgiving and scheduled on Friday. The steps and directions were super easy. I uploaded photos/videos of the purchased kitchen faucet (Optional) but highly recommended for the technician. I received text messages and emails for the scheduled service with the info of the technician and the tracking system for his arrival. Walter Boyle, a senior technician, was very kind and expert in his area. I highly recommend Michael & Son Services.

Natalie Aggarwal

Josh was excellent and very professional. He went above and beyond to complete the service.

Peggy Giacobazzi

My technician from Michael and sons name his and sons name was Adam Adam Adam was amazing he came in to my home assess the problem spent plenty of time explaining to me where where the problem was after finding after finding it and why it was doing it and Is informed me as to what he needed to do. He had to remove some drywall to find the problem upland and he was just pleasant and he knew his stuff and I couldn't have asked for a better plumber to come in to my home if I need a plumbing man again I will call Michael Lynn's son and ask for him personally. Is what a great man to have working for this company they are lucky.

Vonyé Bias

Making an appointment with Michael and Son was one of the best decisions I've made in a long time. I was able to make my appointment online which was easy and convenient. Might I add i was able to make my appointment for the same day. The technician that was assigned was Stephen. He was professional, courteous, knowledgeable and very friendly. He diagnosed the issue and fixed the problem very fast. I would highly recommend Michael and Son but specifically Stephen. My husband and I plan to use Michael and Son for any future home needs.They are also Military friendly which is a plus!

Dianne Houston-Crockett

Caleb our technician was very knowledgeable and professional. He provided information on how to maintain our system and recommended and installed a device that could make our AC more efficient. We definitely would use Michael & Son again for our HVAC repair needs in the future.

Irene Smith

I sought services from Michael & Son after the company I have a home comfort plan left me in a lurch after waiting a month for an appointment and failing to fix my toilet on my scheduled appointment date. The competitor's technician who came out to address my issues with my toilet stated he had to order a part and that it was a two-hour job. A week later I hadn't heard from the technician or the company as to the update on the ordered part. I went online and scheduled an appointment with Michael and Son. My appointment was for the next day. The window time was between 3:30 - 6:00. Mr. Kyaw arrived at 3:33 and the job was completed by 4:11. He was prompt, courteous, and efficient. I look forward to utilizing the services of Michael & Son in the future.

Joann Adamczyk

Michael did a great job unclogging my kitchen drain. He was thorough in making sure that the drain was cleared and examined my sink and pipes to make sure everything was good. He was also very knowledgeable in showing me how to flush and clean my drain so this doesn't happen again. It was expensive for them to come out on a Sunday but it's fixed!

Lindsay Wilson

I had a severe clog in my plumbing causing leaking in my basement. Michael and Son sent an emergency technician. He arrived early, and was able to diagnose the problem immediately. It was addressed within an hour. The technician, Michael, explained everything to me about the problem, my plumbing, and how to prevent the issue from occurring again. He was also incredibly friendly, which made for a good experience.

Arlene Coates

Very professional and well manner. Gave information regarding what to look for if the heating system is about to expired. Good job

Layla A Shields

Technician Keith Jackson was incredibly friendly and professional. He explained everything he did and made some optional recommendations. I signed up for the annual service plan and he told me what expect for next steps. I was impressed with the professionalism and thoroughness.

David Aughenbaugh

Bravo! Calling a plumbing service is like calling a dentist, you don't want to, but sometimes you have to. I am glad I called, making the appt was painless,and that was just the beginning, the service tech, Sherman was excellent, very thorough, clean and explained all I ever needed to know about what he was going to do & carried it out flawlessly! I already recommended to my nephew, and they made an appt for today! Thank you, thank you, thank you! Dave

Jesse Vogan

Ted and his partner were extremely professional and courteous when replacing my hot water heater. His assistant was very courteous and professional wearing boot covers the entire time. Ted and his partner made sure to announce themselves each time before walking into the living room since I was home. I would recommend this company to my family and friends!

Nicole Manning

My technician was amazing. Super friendly and professional. Other quotes I received said that my equipment couldn't be repaired but my technician, Bruce said he could definitely fix it and he did! Special thanks Bruce for helping me out. I would definitely recommend anyone having issues with their water heater to consider Michael and Son and be sure to ask for Bruce.

Larry Edwards

Very great experience everytime a technician has been dispatched to my residence. Mr. C. Clement explained all he would be doing servicing the HVAC system. It was a joy to have someone so knowledgeable, friendly and someone Michael and son should be proud of by the professional and courteous way the company was represented.

Tanesha Moody

Thank you so much to Michael! He was fabulous to work with and accommodated my busy schedule. Although I was on the phone while he fixed the toilet that wouldn't flush (joys of working from home!) He was very professional and personable. Michael gave a heads up for when he was on the way and they sent a photo before he arrived so I knew who to expect. Thank you for also wearing a mask during the service! Will definitely keep this company in mind if the need should arise again. Thank you so much!

Florine V Robinson

Great service, very professional and on time. Went straight to work and technicians observed all covid precautions. Very satisfied. Will definitely continue to utilize the services provided by Michael and Son.

Kurt Thompson

Michael our technician was prompt, courteous, and listened as we explained our issue. He found the problem and made a temporary repair while letting us know the issue was with our refrigerator and outside the scope of his work.

Candace S

Bruce Walker at Michael and Sons gave us excellent, fast service after multiple companies put us through hoops to replace a leaking, broken water heater. From the estimate onward, Bruce was very professional, friendly and warm. He was able to install the water heater the same day! He carried the 280lb water tank up and down a narrow carpeted stairwell with ease and installed the unit alone. He offered to come over if we ever had any questions or concerns with the heater. He also gave recommendations for plumbing updates that the house needs. We’re very pleased and will recommend Michael and Sons to our family and friends!

Ashley Alamos

I called Michael & Sons because I needed a gas valve installed at my stove in order to to have a new stove be up to code. They were able to send someone out day of call to assess and give me a quote. And (due to my schedule), came out the next morning and replace everything and bring it up to code.

George Cash

This service was very professional. The young man arrived within the time frame I was given. He was courteous and polite. He cleaned up any mess he made and completed his within 90 minutes. Thank you for such a good job Josh.

Mechelle Bailey

I totally appreciate the responsiveness of Michael and Sons, my technician Josh was Punctual, friendly, knowledgeable and efficient!!!

Dan Capps

A pipe leak is not a great way to start the weekend. We lucked out by scheduling a same day appointment with Michael & Sons. Our tech Ro was professional and courteous throughout his investigation of the issue and left us satisfied with his work.

Dana Harrison

Josh was very friendly, professional and knowledgeable about our needs. We were actually able to get work done the same day we called in our request for service. Great job!

Cecilia Miranda

Keith was absolutely amazing during our seasonal HVAC inspection. He was super friendly and professional, so much so that our cats loved him! He walked me right through everything he was going to inspect and did it incredibly quickly. He was done within the hour! I would definitely recommend using Michael and Sons for any of your HVAC, plumbing, and electrical needs, specially when the heat is ramping up!

Harper Czumak-Daugherty

Scheduled next day service, arrived on time, and fixed my issue in under an hour. Really convenient and easy to set up the appointment, only thing I wish was that I had called sooner. Didn't judge my noisy dogs or messy house, very friendly and professional.

Matthew Rohland

Michael & Son provided sound recommendations, even when it resulted in less profit for them. The service they did end up providing was professional. Their scheduling and planning for the apointment was very organized. I will continue to use them for future needs.

jason4hd

They showed up way late, but it was not the service techs fault. He was only assigned our scheduled 4:00 pm repair order as he began what he thought was his last order for the day in another location which was also scheduled at 4:00 pm. He did not arrive at our location until 6:30 pm. Once on site he did work quickly to diagnose the problem and complete the repair. He was tired and worn out from working in the 90+ degree heat and having an extra assignment and a couple hours to his day. He was professional and courteous and we joked about doing service work and some of the common issues associated with being dispatched to situations and not knowing what to expect until you arrive. He presented a couple different options on ways to proceed and had prices for each option readily available. He also clearly laid out the pluses and minuses associated with each option which made making a decision relatively easy. In the end, despite missing our service window by over two hours the repair was made in a solid and methodical fashion, minimizing my cost and inconvenience. The overall cost of the repair was well within the range of values I anticipated it would be. So all in all I was very happy with the outcome, the high quality professional service provided, and the pleasant and easy to work with tech that came to our home. I give four stars to the effort, if they had been a little closer to being on time my rating would have easily been five stars. KJC Brooklyn Park, Maryland

Brian O'Connor

Serviceman was polite and well mannered and he arrived on time as scheduled. After the problem was presented he went right to work and worked quickly and diligently. A pleasant experience. Problem solved, draons clear! I recommend this service.

Nicholas Ogbonna

Noticed a leak from the tank of my toilet and my usual plumber was out in Cancun so I called up micheal and sons. The receptionist was phenomenal. Love her. The plumber himself seemed like he just wanted to get in & out. There was no explination for anything until after the replacement was done. He took one look at the toilet itself & went "here's how much to repair it and here's how much to replace it". I will say, i LOVE the speed of micheal & sons. From the call to the scheduling to the inspection to the replacement took barely 4 hours.

Chris Bartholomey

They always contact me when it is time to have the winter/summer inspection of my HVAC. They come on time and are very professional and get the job done. I would recommend them to everyone.

Michele Hawthorne

The tech arrived as scheduled; he was very professional and explained everything to me. Very satisfied.

Kelli Conrad

We had a bit of a catastrophe with a broken pipe that caused our entire basement to be flooded (including an apartment occupied by tenants). We’ve had to pretty much gut it and it’s an understatement that it’s been a stressful couple of days. BUT… the service we received from Michael & Son was a bright spot in the midst of a lot of chaos! They were able to come next day and replace the damaged hot water heater without any worry on our part. Our technician, Porfirio, was exceptional… he was courteous, professional, efficient and very communicative. He did a great job explaining what he did, what we needed to know about the new system, made suggestions to better protect ourselves in the future, and made sure we’d have everything we need to submit to insurance. We were extremely pleased with the service we received from Porfirio and Michael & Son and are so grateful for their part in relieving some of the stress!

Chris Richards

Great response time and super professional and friendly service. Easy HVAC inspection process.

Deborah Larwood

The fixture I purchased didn’t fit properly so the technician evaluated the situation and provided a replacement light ithat was perfect. He installed the new fixture, and vacuumed and wiped up the space. Wonderful job and I couldn’t be more pleased with the outcome.

N Gambrill

Michael and Sons replaced our HVAC unit and were professional and reliable! I was recommended this company by a colleague and I am very pleased. Carlos and team today were awesome! I would highly recommend them to anyone!

Nick Bee

The dispatcher and technician were extremely responsive, friendly and professional. Even if I could’ve fixed the job myself in seven hours with lots of headaches and trips to the Ace Hardware, it was absolutely worth paying a professional group to get the job done right.

Charley Myers

Josh was very professional nice and very clean. We give him a10!

Adam Fauer

I called Michael and Son at 8 pm for a plumbing repair and they were able to schedule a technician the following day. My technician, Dion, was extremely friendly and helpful. Dion called me as soon as he diagnosed the issues and provided multiple options for the repairs. He even offered a discount, which I appreciated. Over my experience was great, but I paid $500 for a kitchen faucet, which seems expensive to me. Otherwise the technician was great and I will definitely call them the next time I have a plumbing issue.

Kevin Sommer

Friendly and honest technician. No pressure service and repairs. Documents work done for records and future visits.

Elouise Mayne

Second time using Michael and Son. Responsive and thorough. Profession staff. I appreciate their business manners.

Shaun Dunbar

Service tech was polite, called and asked if he could come early. Very satisfied

Micah Kagan

Yes was very professional, extremely knowledgeable and helped us choose the proper water heater setup for our home. Thank you Ted!

Tonie Brown

Great person who did the work, had a bit of difficulty at first, but the repair person was very clear in explaining and very patient. Thanks

Roger Crane

Excellent service. Explained what was causing the problem. Unclogged the drain. Very neat and courteous.

Eric Kernfeld

Very thorough, professional and courteous. I really appreciated it. To give credit where due, the technician's name was Tondi.

C P

M & S came to my house for an annual tune-up of my HVAC system. The technician was on time, professional and courteous. This is the second time I have used M & S for this service and the only complaint I have is, hopefully, a minor one. I have had many HVAC inspections over the years and never had the problem I am about to mention. After the M & S technician left, I started noticing pieces of attic insulation all over my home. It took me a few minutes to realize that when the tech was in my attic looking at part of the HVAC system, somehow the insulation got into my ductwork. When the thermostat was turned back on, the pieces of insulation where being blown through my vents throughout the house. It is a bit of an annoyance and I am not sure I would have M & S come out again for a tune-up.

Lynne Duffy

Weve had 3 M&S techs in our house in the past 3 days - different services. All have been amazing. Each one has taught us things about our own house we didnt even know. I think each has gone above and beyond. Ive recommened them before and will continue to do so! Thanks Chris, David and Antonio!

Kim Harner

I appreciate the being called late Sunday night You were able to work us into the schedule for 8:00 a.m. the next day. Your colleagues are very personable We appreciated your timeliness and fixing the toilet I can't get downstairs because of my medical condition so getting it fixed was important. However it totally caught us off guard at the astronomical cost $817 for a toilet to be fixed I'm sorry I believe that's beyond expensive

Joy Carrington

Professional and safety is two words that comes to mind. The consultant explained everything to me, the plumber explained everything to me and the furnace technician explained everything to me where I had a clear understanding on what is going on. Safety because they text you the name and picture of the technician that is showing up at your house. The technician also wore mask and was very professional. Excellent work done, fair price, and option to finance it. I highly recommend this company.

James Oconnor

We were concerned about our lights flickering in the whole house. The technician was professional and kind and gave us a few steps to take before we would incur a large cost and gave us peace of mind that the issue was not as serious as we had feared. I would recommend this company to anyone in need of assistance in their home.

Brock Wester

Technician was helpful, communicative, and able to readily identify the problem and provide multiple options to address the issue.

Jason Easton

Eddie Herman my technician was top notch. Our house is very old and we had a number of issues. When Eddie came out he did a thorough inspection of our panel, outlets, and various other fixtures that didn’t work well.

lynn mahan

Selling house and inspection noted exposed wires and missing panel. Divine fixed it in 20 minutes. Costumer service when you call is EXCEPTIONAL. Great service, timely response, great price, masks being used, footies used in the house. I wouldn't bother to call anyone else. Wish I'd called them last summer when A/C went out!

Monique Cromartie

I gave Michael & Sons a call last year to replace my AC unit, and the installation was flawless. Very well job done. They cleaned up after themselves as well. I called them again to replace my Water Heater that went up. Bruce Walker and his helper came out to give me an estimate, talk to me about what they could do, and get me set up for installation, which was scheduled within a day and done efficiently. Their professionalism is one of the best I've ever experienced, with great attitudes, and they always arrived on time, explaining the entire process from start to finish and cleaned up after themselves. Very satisfied with choosing Michael & Sons over the rest.

Victor Smith

Jesse was very knowledgable and professional. I had my wife and 2 sons, one being 6 months, in a house with no heat. He realized the emergency and quickly came out to fix our gas leak. Because of him, we were able to get the heat back on without much fuss.

Thomas Williams

I had a technician with a professional demeanor and with attention to detail. Thanks Chris!

Theresa Driscoll

The technician, Lal, was fantastic, efficient, friendly, explained plumbing issue, was knowledgeable about what needed to be done. This company gives prompt service, will definitely use in future. They also installed our heating and air system 20 some years ago and have been pleased with their service.

Rachel Nikki Weigel

I was able to daily book online for next day on site service repair. Jesse was so wonderful to work with, such a professional and all around good guy. Cost was a bit high compared to what I'm used to otherwise, 10/ 10 for service for sure!!

Courtney DeFriez

I called Micheal and Sons because I had heard of them from advertising, but I chose them because of their excellent customer service. When I first called to explain my heating concerns, I was impressed with the education and assistance I received. The technician who came out was friendly, professional, informational, and took all of the necessary precautions in terms of the current pandemic. I would definitely called Micheal and Sons again if the need arose.

Marshall Bratton

Reviewed our problem, assessed repair cost and provided replacement option. We opted for replacement and it was done same day with excellent results. Ted was very professional, explained things and did a superb job.

Cable Day

Mohamed was very personable and professional. He serviced the unit quickly and efficiently, identifying the problem with the unit and arranged for the replacement parts. He was spot on his time window allowing us to meet our other commitments. Highly recommend Mohamed and the Michale and Sons organization.

Emily Stelmaski

Our technician was Stephen, and he was great! Our furnace wasn't working, he troubleshot the issue and got our heating working again. He gave us his genuine expertise and was honest about our issue. Would definitely use Micheal & Sons again for any future needs!!

Lisa Loeffler

I had a very good experience with Michael and Son! My main reason for service was that some showers didn't have hot water or water pressure when turned to hot and last night no hot water at all in my house. The technician they sent out was very knowledgeable and talked me through what was needed to be fixed with my hot water heater and my shower. He also showed me other areas of concern and answered all my questions. I really appreciated that! So other than the initial mixup with my address everything was good.

Luke Peebles

It was great plumber great you are now my new pluming company

Chris Stanley

I could not be happier with my initial installation of my new HVAC system. Christen and his crew were on time, professional and very courteous. L. They used all the proper COVID protocols, kept my home clean and protected. I would recommend them to anyone.

Louise Phipps Senft

Jessie was on time, thorough and cleaned up everything for an outside and Inside water pipe repair and replacement. Attentive and personable, and explained what he did. We’d call on him again.

Jody Rizzutto

Awesome job! Loved that he knew exactly what was wrong and fixed it fast!!! We will definitely use them again!

Tara Anderson

Lal, the technician was on time. He looked at the problem and gave us pricing immediately. He was able to replace the pipe broken right then and there, worked quickly and was very professional. He made me aware of the whole process and was extremely helpful!

Ifeanyi Ezeigbo

Michael and Sons is excellent! So happy to have them install my new water heater! Professional, courteous, and great to work with. I highly recommend them for all HVAC needs!

Penny Berger

The serviceman was excellent, professional, knowledgeable and patient! He cleared my clogged bathroom toilet drain and replaced my kitchen faucet. He explained everything he was going to do and also explained why he was doing it! I am very appreciative!!

Dipak Acharya

Excellent service from these guys. Parts were bit expensive but happy customer here. Highly recommend for their services 👌 👏 …

Lawrence Trope

John was excellent in replacing a toilet, a faucet in o e bathroom and two faucets in the master bathroom, plus doing a plumbing inspection . His communication and customer service were excellent, a great representative for Michael and son.

Ken Carpenter

Plumber removed old utility sink, along with some piping and old shutoff values and replaced with new customer supplied sink and faucet, and new shutoff valves. Work was done efficiently and with high quality and he cleanly explained the steps along the way and any choices we needed to make on parts (e.g., shutoff valves). Prior to this, appointment making was very easy and there was good communication between the customer and the company. Plumber arrived within the promised window and called ahead as promised. Overall a very positive experience.

Tiffany DePaoli

We spent 2 days dealing with clogged sink drain in our kitchen and cleaning up water overflowing into our laundry room below. It was a mess! I scheduled with Bonnie and she had a technician scheduled immediately. Thank you for your quick and courteous responses, Bonnie! And thank you to Michael for his professionalism and quick service. He respected covid19 guidelines as well, which is important at this time. Our drain was unclogged promptly and he clearly explained the issues and recommendations. Turns out the plumbing needs a small rebuild at a reasonable price to avoid the same problem in the future, which Michael quoted while in our home and emailed to me with the invoice. Very efficient and effective service. Reasonable prices and quick help! Thank you Michael & Son!

Bertie Crawbisek

Fixed a leak under our sink. Quick and easy. It was $180. We had the same work done on another sink months ago that Mr Rooter did for $360! We’ll definitely use Michael & Son again.

Alfredo Cumerma

These guys are expensive, very expensive. However, they are the most professional crews I have hired, and they always get the job done with no issues or excuses. In my own words, "they don't mess around." They are also fast: when you need something done and over with, call them. You'll pay an arm and a leg, but you won't be waiting around for a contractor to get back to you, their crews always have all of the tools you could imagine, and they are super knowledgeable about how to fix or replace things efficiently, going straight to the problem. Don't use them for everything, as you'll go broke. But when you need something done fast and well, give them a call.

M H

Mr. Jowers was absolutely phenomenal!! The professionalism was just the tip of the iceberg. He had to figure out what a prior electrician had done with no paperwork work AND fix the wiring fiasco of another electrician who had worked on my solar panels hours before, leaving me without crucial power to important things, such as the well pump. (NO WATER…ouch!) He left denying it was his fault that my well mysteriously stopped working when he was working on my solar inverter. I called Michael &Sons and they dispatched Mr. Jowers and he saved the day!!! Cannot say enough good about him or this company. Highly recommend.

zep ledelin

Everything about our encounter was top of the line! I will never consider anyone else for my plumbing needs.

Totem Garden

Nicky was fantastic, he was here on time, was able to make the assessment very quickly and got everything fixed in record time. Was up-front about the cost, and actually stuck to it. Not only that, he was so respectful of our space, and was such a delight to work with. If you can, ask for Nicky, highly recommended.

Jason Mroz

While the plumber did show up nearly 90 minutes after the end of the arrival window they gave (with me having to initiate the communication to get an update on their time), once he arrived the work was done efficiently. The plumber himself was very friendly, knowledgeable and professional.

Cassius Cole

Our installation man was very nice very knowledgeable about what he was doing and did it without leaving a mess and he did it in the quality time

Monica Christopher

This is the second time I've used michael and sons, for two different services, and I've been pleased both times. The technician, Antonio, was friendly and professional, he explained the process to me and made sure I didn't have any questions. He was easy to talk to and explained things well. He was respectful, not just in manner, but with covid precautions as well, wearing a mask and gloves at all times and maintaining a proper distance. I will definitely be using Michael and son's in the future for any services I need done that they offer. This time around, I had made the appointment, but it got cancelled part way into the time frame before the technician had arrived. They called me promptly and rescheduled for the next day, and the dispatchers I spoke to at that time were pleasant as well, apologizing several times for the inconvenience. Before arriving, the technician called when he was on his way to let me know he was about half an hour away. I had made the appointment online, and conversed a bit by email to give further information and confirm the appointment, and the lady I talked to was helpful and friendly as well. I haven't had a negative experience with anyone at the company, no matter the type of interaction or format. They are great.

CJ Wallington

problems with two toilets. He laid out the various cost options, along with the pros and cons of each. Well planned, very logical. Rather than try to upsell me or try to pressure me, he let me decide on my own. We'll buy our own replacement toilets and have Michael and Son do the installation. They may not have made as much on this sale as they could, but better they made a solid customer relationship which will generate return business AND word of mouth advertising. Thank you!!

dferg

Michael and Sons is extremely professional in their work. I have high confidence in them. Their representative, Keith, did a professional job and was very personable and answered all my questions.

fonny fonny

I called on Memorial Day. My water pipe for the ice maker on the refrigerator was leaking and the main water valve was leaking as well. My appointment was for the window of 1-3:30. MJ the technician called and asked if he could report earlier. I agreed. MJ was very professional and explained everything that needed to be completed. He replaced both shut off valves and changed part of the pipes. MJ also checked everything before he left to ensure there was no leaks.

Matt Huff

Adam White installed a dish washer and garbage disposal for us. He did it very professionally, it looks great, it works. It's just what we needed for our house. He answered lots of questions and showed me lots of things. I am very happy with the service and Adam was very nice to my children running around too. He even cleaned some water lines, valves, and faucets that had low water pressure and they are working so much better now. This guy is great at what he does and deserves a huge raise. Thank you so much Adam and the company Michael & Son!!!

Clinton Grant

Dealt with remotely. Kept me informed every step. Inspected whole system and made suggestions. Very courteous.

Yvonne Hodge

My water heater was leaking gas . The fittings were not placed correctly - 3 ribs so he had 2 take it out & replace it & only needed 1 rib He was very personable & took the time 2 educate me on plumbing / gas fitting I believe he would be a great trainer / teacher Thank u 4 being so punctual & attentive 2 my needs . I feel safer now that the gas is not leaking So my family & I will be safe in our home Thank u Adam ! He was great 👍🏽

Wayne Benson

We used Michael & Son to snake / unclog our, kitchen sink drain. Fast, professional service.

Jourdin Barber

The technician from Michael & Sons was extremely knowledgeable and helpful. Antonio was able to answer all my questions regarding my duct cleaning and completed the job in a timely manner.

Penny Metz

Caleb was the most friendly and efficient technician I've had so far.

Julia Topitzer

Travis was very professional and communicative! I was informed well in advance that there was a slight delay in his arrival (only 30 minutes). He was able to diagnose the problem quickly and provide me with multiple options to move forward. He was also very personable and made the whole experience easy and as stress-free as it could be with a broken heat system in winter. Will definitely use them again.

James Toliver

The tech that serviced my boiler was a very knowledgeable, and respectful real professional. Thanks Tonda thanks Michael and Son.

Garland Childress

Great service from Michaels and son and Sherman the plumber was wonderful. I had two plumbers that were busy and lend the plumber canceled on me after I waited all day and Dawn fit me in with Michael's and sons so thank you so much it wasn't a big job it was just to replace the inside of the tank on the toilet but it meant a lot to me that it was done today thank you so much Garland I will have you come again and put in a sink in the bathroom as soon as I pick it out.

Dov Banks

Great job!!! Came within 2 hours of calling!!! The tec was amazing explained everything!!!!! Would highly recommend!

Margaret H

John the plumber that serviced my home was prompt, professional and had exceptional knowledge of my problem. He fixed the large cracked sewer pipe in the wall, changed all the piping under my kitchen sink all within 4 hours at the most! He Cleaned all the debris, and left the valuable cast iron pipe in a neat pile for me to recycle. His statement fix it right the first time is something I totally appreciate. They were a bit more expensive than 2 others I priced, but the confidence I feel after watching John work makes it worth it, I have no doubt that the job was done right. I will definitely use Micheal and Sons again, Thank you John!

Andrew Vanover

Amazing emergency service. I had a leak on a Saturday afternoon. Called around 4pm, plumber arrived by 6pm, by 7:30pm the problem was remedied and he even went above and beyond to fix another unrelated issue. Cannot recommend MJ enough. Professional, knowledgeable, friendly and honest.

Michael Silah

I had a long list of issues, and everything was fixed! Joshua was great! Thanks

Rebecca Horrace

We called Michael and Son Services when our water heater went out (13 yrs old.) MJ (Majid) came out and he was very professional and friendly. He explained our set-up, some of the current code issues, what type of water heater we needed, and got everything set up for us to get hot water again as soon as possible. During install, MJ worked very hard, especially considering our water heater is 75 gallons and needed all new piping. I would occasionally check-in on things and he took the time to answer my questions and explain what he was doing/still needed to do. It is nice to know Michael and Son Services covers many areas. We will definitely be using them for our HVAC, electrical, and plumbing needs...hopefully we can request a technician because I trust MJ with our plumbing!

Eric Hughes

I had some electrical work done with Hank. Hank was very friendly and fixed the outlets. It was a quick fix. Michael & Sons are a great service and will be using them again.

bullsheddersr

M&S replaced my entire water line from the water meter to my house. I thought the technicians did a fine job. I did, however, have to have a plumber from M&S recheck the same water line problem that he checked a few days earlier and found the basement toilet leaking, which he fixed. All seems to be okay now. It was a very costly project.

Bria B

Highly recommend using Michael & Son Services. This morning I called in a panic because our Sump Pump was making strange noises. I called around 8:00AM and they were able to schedule our technician John to come between 10:30-1:00PM. John gave me a call before arriving and was super polite and informative. I highly recommend John, he was great and helpful and got the job done very quickly. I will definitely be using Michael & Son Services again in the future!!!

Hope Hatton

The technician was courteous, professional and timely. He completed the work in a timely manner.

nette nette

Upon first meeting our tech, Bruce Walker, he was professional, great personality and knowledgeable. He assessed our problem and informed us he could install a new water heater that day. Mr. Walker left to gather all his equipment to complete the job. He completed the job and did not leave our home with any mess that we had to clean up!!! Hooray for that!!! If you want a great tech with a great personality and professional ask for Bruce Walker. Oh I almost forgot he handled that 200+ water heater alone, bringing it in the home and taking it to the lower level. Don't forget he had to lift it all alone and remove the old one. Way to go Bruce!!!

Janet Ho

Hunter who performed the maintenance was professional and on time. He patiently went through all the components that he inspected and showed me the photos.

Donna Queen

Josh was an excellent plumber and timely (came as scheduled). He immediately identified leak and repaired the problem quickly. Thank you Josh

Echo Marshall

I called for a clogged tub drain, unfortunately while snaking the drain an old pipe was damaged. My tech repaired the pipe at no extra charge and was pleasant the entire time even though a job that should have taken an hour wound up taking like 3. He was never impatient or rushed and took his time to make sure everything was done correctly. He even ran out to Home Depot to get a part he didnt have with him(since that part of the job was unexpected). Lastly, he didn't leave until I was entirely satisfied with the work he'd done. He even attempted to clean up the very small unavoidable mess caused by the second(uncharged) repair. I am very happy with this service and will always call them when I need anything at all related to plumbing.

jim davis

Very responsive and professional. The technician was friendly and personable as well. I was informed every step of the way and even though it was Memorial Day weekend the sewer pipe failure was repaired.

John Njonjo

I have worked in the service industry for over 2 decades and as manager, I am acutely aware that until AI and Robots take over the world, all organizations are only as strong as their weakest link and mistakes do happen. My initial install from Michael and Sons was very disappointing for various reasons – so why on earth am I giving them 5 Stars on this Google Review … one word #Service_Recovery . I reached out to their manager John via email, and he responded immediately. He made no excuses, was unequivocal and focused on same day resolution. He sent out what I think is his “fixer”, guy by the name of Bruce, who turned my prior install into a work of true workmanship with full attention to detail. Mr. Bruce even upgraded my tank to one that would have cost me double what I initially paid for (trust me, I looked it up). He broke down the specs of the new install and explained everything in detail. He even threw in a smoke/CO2 detector and yes, cleaned up after himself. All the while, he made zero excuses for the prior install. Look, I am certain that there are many companies out there who can properly install a water heater. My endorsement here, as a REAL CUSTOMER, is very specific... that Michael and Sons will address all your concerns if you are not 100% satisfied with the job and for that, I am willing to pay slightly more. They may not be the cheapest player in town (I checked), but their Service Recovery is at Sensei level.

V P

Would recommend Michael and Sons to anyone. Very professional staff and was able to get a technician out the same day. Our technician was professional and walked us through the whole process. I had to get an emergency replacement water heater. The old one flooded our basement unfortunately. Adam assessed everything; gave us an estimate and got the job done that same day. I was completely overwhelmed but once Adam came we were straight

mark jones

I made the appointment and they got someone out here the same morning, which was awesome.Walter the technician was very nice,professional and efficient, had to replace the water shutoff valve to the toilet and replaced everything inside the toilet. In and out of here in a little over a hour. Very good service and overall experience, if i experience anymore plumbing issues i will definitely call Michael & Sons back!

Wanda Warren

Very happy with the work. The technician was very professional and did an excellent job. Thanks

John Everett

Next day service, on time, professional and high quality service. Used these guys 3 times for various plumbing issues. Not the cheapest guys in town but really professional and service oriented. MJ was great.

Melanie Martin

Very satisfied with service. Technician was thorough and provided significant information and details enabling ability to make an informed decision.

Taylar Thompson

From the initial phone call to schedule our appointment, their service was friendly and accommodating. Michael came to our home to repair a clogged sink. Turns out we had a more complicated issue preventing him from snaking our pipes. He explained that this issue could require extensive work to repair that could cost us hundreds if not more to fix. He got to work and got creative. He retrieved the item in the pipe without needed to do the extensive work that we were anticipating and then fixed the clog that was causing the back up. He saved us a TON of money. At the end of his service he educated me on a chemical-free way to maintain clean pipes. I will be recommending Michael and Son to all of our neighbors, family and friends!!

Ellen Townsend

I couldn't be more please with your service. Technician Juan Argueta was so pleasant an courteous. He explained the parts and problem. He told me what he was doing and showed me. It was taking a long time for the water to fill the tank and I thought something was wrong, BUT IT WASN'T he came back in to check. A very nice gentleman. THANKS.

Tammy McVea

I had a hair clog causing my tub to drain slowly. Sherman was polite on time. And was in and out in the door15 minutes.Its the first time I've used Micheal and sons. And with a 100 year old house Im plan on renovating. I believe I just found who Im going to be calling for future jobs.

Nicole King

My first visit with my plumber was not great. He definitely tried some underhanded, under the table business. He has since been fired. My new technician, Shakir, was amazing and through! He saw multiple problems, even on in an area that he wasn't required or requested to inspect and let me know of the dangers and problems they could cause for my house hold. He took his time to explain everything I asked about my water heater, and provided plenty of photos for today's service, estimates for future services, and discussed a home care service plan. He spent time with me that another person might not have because of the "that's not my job, that's not what I'm here for" mentality. I truly appreciate his time and expertise. Thank you, Shakir!

Pamela W

The technician Adam was very knowledgeable and helpful. His customer service was great.

Maya Norton

This was my first time using Michael and Son and I was super impressed. Ted was professional and knowledgeable. He fixed a broken pipe and then noticed that I needed a new hot water heater (it was 26 years old!). After consulting with me, he replaced it the same day. I was also able to finance everything with one year no interest. Also, the receptionists that I’ve spoken with have been lovely. I’m having some electrical work done by the same company in a few days. Outstanding customer service. They will be my go to in the future. They are amazing!

Ayo “Joy” Oseni

My technician, Antonio Noel, was very professional. He was detailed in walking me through everything that he checked and provided recommendations on how my HVAC system could run better. I also appreciate him wearing the booties over his shoes before entering my home. This was my first time hiring Michael & Son. I was so impressed with the level of service that Antonio provided that I opted to enroll in the annual maintenance package plan (which he recommended after seeing it would provide me a cost savings on my service bill and extra service I would receive). Highly recommend.

Raechelle Merrick

I had them come out twice within two days for two different things. They were responsive and communicated well when booking and getting to my home. I’m not a fan of the dispatch price, especially for the first guy, who charged $89 to put a piece of tape in the HVAC pipe. I ended up getting their gold plan so that I would have to pay $89 for the take. The second guy was way more informative and deserves a 5/5. His name was Adam White. He did great. It’s not the worker’s fault that the policy is that way to charge for so Pat h (they also tell you ahead of time). I’d only go with them again if I KNOW to fix could be huge, otherwise I’d rather use thumbtack to search for repair people. Overall, not a bad experience, just expensive.

Eye Jay Park

Hank, the electrician working my project earned 10 out of 5 stars. I recommend Hank without reservations. Between the time we walked through the project for an estimate, and the two days of install I have no doubt I asked 120 questions. I am sure there were a few questions I asked two or three times. Hank patiently answered all my questions and where needed answered the questions I did not know to ask. The estimate clearly itemized all the equipment needed, including brand names where applicable. Other companies I received estimates from gave a one-line explanation of the project and the price but did not itemize any equipment. Hank arrived on-time for every appointment, completed the work exactly as he described to me ahead of time, and cleaned up after the job was done. The end result is neat, organized, and labeled for future reference.

Andrea Shelby

Same day service, extremely friendly and professional dispatcher (thank you Nancy!). Gave window of service, text confirmed appointment. Tech called to let me know he was on his way, arriving toward the beginning of the service window. He was pleasant and professional, explained the issue after resolving the problem and gave me advice on preventive maintenance to avoid issue in the future. Extremely good experience, appropriate rate charged, very satisfied with service. We will definitely call Michael & Sons for future issues.

Phillip Santoli

Michael & Son’s has been very responsive over the past several years! The contractors who arrive to resolve the issues are always professional, provide greater insight and have excellent attitudes under challenging situations. They are my “go to” home repair company and much appreciated!! ***UPDATE: Another great experience from Michael & Son’s! Electrician David Linkous was professional, patient, and diligent to identify and correct an electrical problem I created myself involving about 12 electrical outlets and a few light switches! Thank you David!!

jmeinh1

Garbage disposal failed and was soaking kitchen cabinet. Lived in house 30 years and this was about the fourth time a garbage disposal failed. Plumber arrived within the promised window. Professionally discussed replacing the old garbage disposal versus totally removing it and running a drain pipe directly to the sink. We want to avoid future problems so we had the disposal removed. We also had an upscale faucet to install that we were procrastinating on. The faucet was not the basis for the visit. The technician had a pricing application and made a reasonable offer which we accepted. While making the installation, he found a rusted out connection of the drain to the sink and a failed shutoff valve for the hot water. He clearly communicated the evidence for the problems. We agreed to the repairs. When he finished, everything worked like it was supposed to. We are very pleased with Sherman’s work.

Meashell Williams

My kitchen sink was clogged with cooked rice. Michael was very knowledgeable and clear my drain in no time. He also educated me in future up keep of clean drains.

Diane Tichnell

Eddie Herman was the most knowledgeable, professional, and friendliest electrician I have ever met. He resolved the wiring issues we had in our older house quickly and efficiently. He took the time to explain the issue and made recommendations for future actions on our part. I hope he is available for any future work we may need. I feel confident that his work was done correctly and that he could resolve any future electrical issues we may have very quickly.

Erica Ericajackson21409

We were extremely impressed. We initially went through homeowners insurance, but the company we were referred to was horrible. I won't go into detail because this review will be too long... I just googled plumber near me and this was the first hit. We were desperate for a plumber so no time to research. The other company strung us along for five days... Due to issues we couldn't shower or do laundry till plumbing issues were fixed. Michael and Sons had someone out within a couple hours! The technician, Michael (not original Michael and Sons Michael) was AMAZING! He was friendly, efficient and knew exactly how to fix the problems (terrible leak and front spicket that didn't work). Also, he didn't forget any tools! I couldn't believe how quickly he fixed the issues! He was very sweet and polite, AND the price was def less than we expected! So I highly recommend this company!!!

Tam Braghieri

Not only great same day service, but our awesome repairman was at our in less than 3 hours from the time we called! He was able to diagnose and repair multiple issues and when he discovered a complex repair, ordered the parts and scheduled us for first thing in the morning, to make sure that we were taken care of. We are very impressed with the level and quality of service Michael and Son’s provides.

Annette Wilson

I would recommend anyone service technician was on time and very polite did an excellent job. Thank you

joseph gregory

The technician Bruce Walker was prompt, courteous, and professional. He called the technical support team of the manufacturer of our water heater and above and beyond to make sure he solved the problem when others might have given up and tried to sell us a new unit. I can’t say enough good things about Bruce and Michael & Sons.

Wesley Nazzaro

Thoroughly impressed with technician Lal and his expertise. My toilet has been serviced by two other plumbers within a year (and many before that) for the same problem - if it overflows, it leaks into my downstairs ceiling. Every time, the plumber would say it’s a wax ring issue and they’d just give me a new wax ring. To Lal, that sounded unlikely to be the problem. He was the only plumber that not only noticed my floor in the bathroom was not level (thus, the pipe connected to the toilet was lower than it should be) but that my toilet flange had huge gaps between it, the floor, and the pipe! Thus, every time my toilet got clogged, it didn’t back up into the toilet, it just overflowed and went up and over my pipe into the ceiling. I was extremely furious that I spent thousands on plumbers who never caught this issue when it seemed too obvious. Lal repaired it rather quick and gave me great service. 4 stars only because I believe the price for replacing the flange part and the wax rings was thoroughly ridiculous based on what I researched for part and labor (I ended up paying nearly $1800 for this entire service). However, I still paid it without hesitation because of the responsiveness of their dispatch and the expertise. Funnily enough it has already paid for itself a week later. My toilet clogged and it backed up into the toilet like it was supposed to, and when I plunged it, no water leakage! Just super happy I can finally fix my ceiling.

Katura Weatherspoon

The electrical service required was analyzed quickly and the service technician was both professional and personable.

Walter Jackson

The Technician was timely, communicative, informative, honest and performed excellent and efficient work. I am very pleased with Michael & Son and will use them again.

Brian Langlee

Great experience today with Walter from Michael & Son. Arrived early, quickly found the issue with our sump and provided a confident assessment of our status and repair/replace options. We elected to replace and Walter installed and tested the new pump and provided a thorough explanation of its function.

John O'Donnell

Water heater was replaced on xmas eve afternoon Mechanic was very pro and swift We highly recommend!! Finished between 3 to 4 hours by himself and had to go to Home Depot to purchase!! Highly recommend with a12 yr warranty!!❤

isitmondayet

We use Michael & Sons for two of our properties and are extremely pleased with their services and value! Their expert knowledge, professionalism, and just being a friendly group of people make them a great chioce.

Linda Isaac

Hi, I am glad to have chosen Michael & Sons. The plumbers that came to my home were very professional, well mannered and informative. I would recommend this company to everyone and do plan to use them again!

Ruth Harris

I feel much better knowing the furnace has been cleaned and serviced because I put it off for way too long. Michael and Sons has a great reputation and they don’t rake you over the coals with their prices. My tech showed up a few minutes early which was awesome for us, as we had lots of projects to work on later in the day. He was very polite and efficient. Thanks for a wonderful experience! I will be calling your company again for sure!!

Melanie Smith-Taylor

The technician they sent, Connor, was friendly and personable. He met my requirements of whomever was sent being smoke/420 free and not being afraid of giant breed dogs. I didn't stay to watch him work so am hopeful that everything that was supposed to be done was completed. This is my first time hiring them.

claudia english

From setting up appt to follow-up calls on arrival, it was excellent. My technician was Bahram Atarod. He was very personable and did an excellent job with the main shut-off valves as well as one bathroom shut off valves. He was on time, left everything very clean, he was informative. I would definitely recommend Michael & Sons and a plus if you get Bahram. They got my future business.

Alisha

You can definitely trust Michael and Sons for honest reliable services. I’ve been using them for the past few years and have never had a complaint. They’re very professional and their work is 100% satisfactory.

Tiara

Travis was excellent. Very courteous, knowledgeable and most importantly to me; masked up. Travis also educated me on the kind of system I have in my home with suggestions on what I should do in the summer versus winter seasons. If I had him on speed dial for any other sort of issues, I'd call him for sure.

Ryan Linehan

Had Josh as my technician/plumber and was super friendly. Had a bad injector pump and Josh quickly let me know it needed to be fully replaced. He got the new pump and installed in a little over an hour. Worked great when he tried it out to make sure everything was in order before leaving. Now my fiancé and I can go about our day without worry about that now. The new pump is much quieter as well, happy with the service.

Regina Kauffman

Very friendly, helpful and sympathetic to our issue from the minute they answered the phone. We had a leak. They came out that same day. Porfirio was determined to find the problem. He was knowledgeable, explained everything he was doing, things to look for should we have future leaks and water isn't immediately visible (i.e., soft spots), and next steps we could take to clean up the wet area and check for further damage. He didn't leave until we were satisfied. A very positive experience.

Juliet Murphy

Antonio Noel was on time, friendly, professional, and thorough. We give him 6 out of 5 stars. Update 6/2022 Tondi did our annual A/C maintenance. She found 3 issues including a dead capacitor and extremely dirty outside coils. She took care of both on the spot and it didn't cost a fortune. Tondi is personable, professional, and goes above and beyond.

LeeAnne Lafin

This was our first time actually having Michael & Sounds come out. We previously had them scheduled to come for a water meter leak that we had and they called us before hand to ask if we could take some pictures of the issue. It turned out that we needed the county to do the fix. We really appreciated that they were protective and saved us the visit fee for something they weren't sure they could do. After that experience, we knew if we had plumbing issues down the road we would be calling them. Last night we discovered that we had a leak in a pipe connected to our water heater and at the same time our kitchen faucet started leaking. We called and we're able to get an appt next day. Josh was our technician and was not only extremely professional but was able to come early due to a cancellation. He fixed the water heater pipe and also replaced a valve going to our outside spicket. I had mostly fixed the sink faucet myself but he have some tips to finish the job. Josh was really knowledgeable, did great work, the price was fair, and we will definitely be calling Michael & Son's for any future work needed.

James Anderson

Micheal (not the owner lol) was very professional as well as a great problem solver for a repair job that I had in a very hard to reach place. I was worried about damage to a nearby fireplace and bookshelf and he was able to get the job done and leave it looking as good as he found it. Would highly recommend.

James Phillips

My experience with Michael & Son Services was a very pleasant one. Todd, my technician, was on time, very polite, professional and knowledgeable. He took the time to explain the steps he was going to take to solve my problem. He completed the repair in the time he said. The prices were average and even though my problem was not 100% solved, he made it so we had heat on all 3 floors again. It may be partially my fault that the repair was not 100%, I'm not sure. He told me I neede to replace a thermostat and quoted me a price on it but I elected to do it my self. Unfortunately that didn't solve my problem. I couldn't afford to have him do the suggested repair and since I purchased the part at a chain home repair depot, the part could very easily been defective. So I can't afford to have another repair done at this time, I'll find a way to live with the problem for now. I'd highly recommend Michael & Son along with Todd for repairs needed. Unfortunately I had another issue with my very old furnace and for some unknown reason I called another company to fix it. The company, a blue something showed up on time and the technician although very nice and knowledgeable was only determined to tell me how old and in disrepair my system was and trying to sell me a new one. He took my furnace apart and did absolutely nothing towards fixing it. He left and after 6 days of no contact from them I called them to see if the part he ordered was in, well to my surprise the technician never ordered the part and with the temperature at night dipping into the low 30's, it was only in the high 40's and low 50's in my house and with a very sick disabled senior citizen in the house, I needed heat!! This blue company didn't want anything except to sell me a new system and they priced the unnecessary and unneeded repairs so high that they thought my only option was to buy a new system. So I decided to call Michael and Sons again. Once again they showed up on time and the technician diagnosed my problem and gave me a price of only a third of what the blue company gave me and told me the part should be in in about 5 days. He ordered the part and said once the part arrived he would call me and set up another appointment and he also informed me that a senior citizen discount would be applied to help lower the cost! Once again Michael and Son impressed me with their professionalism and concern for my satisfaction. I have absolutely nothing good to say about the blue company and will NEVER call ANYONE but Michael and Son in the future if the situation warrants it. I'd highly recommend them to anyone.

R. J.P.

Update: Back in July, I had a technician come out, to help with an electrical issue. Here it is December and I've yet to have anyone come back out and fix the issue (he was to order a part and was to call to schedule an appointment to install). Because of this, I did not renew any maintenance subscriptions. Reducing my rating from five stars to three . Superb service all three times (AC, furnace, and electrical issues) we have used Michael and Son.

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