Reviews of Horizon Services - Air Conditioning, Plumbing & Heating. (HVAC Contractor) in Baltimore (Maryland).

Horizon Services - Air Conditioning, Plumbing & Heating

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HVAC contractor

HVAC contractor

2607 Rolling Rd. Suite 201, Windsor Mill, MD 21244, United States

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Information of Horizon Services - Air Conditioning, Plumbing & Heating, HVAC contractor in Baltimore (Maryland)

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Reviews of Horizon Services - Air Conditioning, Plumbing & Heating

Chaim Loecher

Like you, I am a homeowners who wanted to hire a reputable company to replace my HVAC. I chose Horizon for the 10 year peace-of-mind that a brand new unit will give me (because thats the only way they will warrant any of the units' operation) so naturally the price was $15k... and I expected service worthy of that price. A second visit by the technician fixed the charge in the freon lines being too low and a contractor is on his way next week to fix the dripping water (pictured) left a stain on the drywall The If Ryan is the "Big man" in your installation and run the other way. The installers were great and I can even swallow the price tag.

Seth Nasser (NApocket)

From the scheduling of my service appointment to the completed installation of my new HVAC system, Horizon’s employees were on time, knowledgeable, considerate, and professional. The work appears to have been completed with efficient and professional care. This team came in and went above and beyond in taking care of my project. I’m happy to have the comfort and piece of mind from choosing Horizon. You have to put them on your short list for consideration. Thank you Horizon!

Veronica R

C’Don was a very courteous technician who showed up early and diagnosed our leaky faucet issue within minutes. He installed a new faucet we had purchased and was thorough about cleaning up his work area. He shared that Moen has a lifetime guarantee on their products and had me note the product info for our warranty should we ever encounter any issues with our new faucet. Very happy with our services and would use Horizon again if we ever have another plumbing issue. While they are on the pricey side, they have great employees who do quality work. Thank you!

Fredrick Smock

The tech they sent was knowledgeable, on time, and personable. I have done all of my own past AC repair (mostly replacing the capacitor). It was hot, and I could not get to it, so I called them. They responded same day. The tech got there 10 minutes before the window, and in 15 minutes he was gone. The 4 stars is from the price - a bit steep IMHO, but I honestly don't know how it compares to other emergency repairs (since I have always done it myself). Kudos to their customer relations manager as well. My system is 19 years old - time to replace. I will be getting a quote from them.

Ronald Turner

Axel and Devon did a great job! Gas heating and 3 1/2 ton AC replacement completed in one day, even after a couple of twists required some tweaks. Knowledgeable and friendly. Very pleased, so far. Found company in the Montgomery County Five Star Rated guidebook. Scheduled install for 2 days after first call and estimate(in the same day). All contacts have been friendly and knowledgeable.

marloqhita payne

The best service I've ever had! I made my appointment with ease, I realized I would be running behind to be there and had the best customer service experience! The dispatcher was so nice and they were able to accommodate me due to my circumstances. I didn't think it could get any better but then I met Kevin!! Just wow he was sooo nice a knowledgeable. He had me laughing the whole time and he walked me through each step. He was on time and he got the job done quickly. He even cleaned up when he was finished. Kevin was the absolute best!!!!

Bob Mixter

Horizon Services installed a new HVAC system in our home. They provided friendly, courteous, professional service throughout the entire process. We're very pleased with our new Lennox HVAC system and will call Horizon Services out whenever we have AC, Plumbing or Heating needs.

Kim Ivon

Recently we've needed Horizon for several things and they have been extremely helpful and professional. They are fair and communicate clearly with options. Kevin was very good and handled our plumbing amd gas line issues. The work looks great we are completely satisfied with everything he did. Will use again.

Ross Tierney

Horizon Services is very professional and do excellent work. Their communication was really great and they were able to do the work really quickly. They weren't the cheapest quote that I got, but I felt like they would be a great company to build a relationship with. I wish the fee for the quote was waived for going forward with the work - but that is my only complaint.

Kal Valeriev

Great price, great installers quick turnaround very professional and detailed oriented when the installation was done. Reggie, Rico and Derek did a wonderful job. Thank you 🙏🏻 …

Khelsea Smock

***UPDATE: The Customer Relations team reached out and were absolutely wonderful and understanding! Hopefully the rude employee will change her way of speaking to customers. Still overall pleased with our experience! Sales team was absolutely incredible, as was the technician team! There were quite a few hiccups in the process that just seemed like communication wasn’t really a thing and I’d call and have to get passed around to several people before anyone could find an answer. Finally got installed, went smoothly and professionally-couldn’t ask for better! I want to give zero stars due to the lady I had to speak to regarding my final inspection. But that’s not the company’s fault that she’s rude. Overall, we are pleased with our purchase and can’t thank the sales and technicians enough, but I’d rather never have to deal with some of these people on the phone again. Ever.

Nathan Ciaio

Our water heater went out at night and a friend suggested calling Horizon because they used them before. We called at 9pm and had Calvin at our door before 9am the next morning. He did a great job and was able to get out water heater replaced the same day. Would definitely recommend them for hot water heater work. As a side note the automatic text message updates letting you know the technician is on their way and their ETA is really helpful.

dlr4725

My Tech Calvin P did an exceptional job explaining the issue and cost to me. He worked with me to get the best price and completed the job as fast as he could. My new water heater was installed quickly without causing a major inconvenience to my family. Thank you very much for your diligence and professionalism.

Dan Renz

My service technician, Caleb, was outstanding. He arrived to my home on the earlier side of the estimated window I was given for his arrival (and Horizon responded to my home in under a day from from the time I called to schedule an appointment late and in the middle of the week). He listened to my description of the problem (no air conditioning and just warm air coming out of the vents in my home), indicated his hypothesis as to what the issue was, and went through all the steps to identity and mitigate the issue. He was correct in his guess of what the problem was. He was able to identify the issue quickly, explained what would be needed to fix it, and fixed it efficiently, describing the parts required and why it was needed. I failed to perform maintenance on the unit (it is newer) and was so impressed with Caleb and Horizon that I decided to sign up for a service plan. I couldn't be happier with the service I received from Caleb and Horizon!

Jason Fahie

Kevin was an excellent technician. He showed me the many reasons why my water heater needed immediate replacement including the leaking and corrosion of the unit. He was very personable with myself and my child who was in the home with me during the replacement. He explained the necessary code upgrades that needed to occur due to my older water heater as well as how to operate the new unit. He kept his work area very neat and clean as well.

Melissa Liupaeter

Always there to respond and have great deals for reoccurring customers. Technicians are very knowledgeable, quick and polite. My last job I had Calvin fix some water pipes and hose bibs. They look fantastic. He made everything was secured. Thank you so much.

Angie Terrell

The Horizon technician Brandon (6/24/21)who took care of our plumbing job was very professional, polite, & answered every question we had. The Horizon technicians Lloyd & Timothy (6/30/21) who installed our new HVAC were very professional, polite, & knowledgeable. They answered every question, They were prompt with being on time AND they left their work space spotless!! Would definitely use this company for all future services!!

Alyson McMenamin

Jake was extremely professional and kind! He and his team arrived on time and immediately got to work. They laid out mats and cleaned up after themselves. Throughout the day they would tell us the progress of the installation and at the end of the day Jake walked us through our new unit and thermostat. Will definitely recommend to others to use Horizon!

Margie Gordon

Horizon Services provided the repairs that I needed in a timely fashion and cleaned up after the job was over. Mr. Calvin Parnell was my Technician and I highly recommend him, as he was very knowledgeable, customer friendly, very courteous, and always kept me informed throughout the entire process.

Timothy Hoffman

The technician Steve arrived on time, found an open parking space so as to keep our driveway open, wore slippers to keep our house clean, was kind to our dogs, gave a good explanation of what the service included and how long it would take before beginning, and then did exactly what he said he would. If only dentists and mechanics would do so well! Thanks Horizon for a job well done!

Rob Parker

The Horizon technician, Kevin Green, is a lifesaver. He was able to quickly and skillfully replace our burst water pipe and put our worries to ease. He is very professional, friendly, and personable. I hope to never have a major plumbing emergency like that again but, if it ever does occur, I will definitely try requesting him to fix the issue.

Bobbi Girard

Horizon Services (Baltimore) gave us an estimated time of arrival and they were there within the time frame promised. Our service tech Daryl was very friendly and professional. It turned out that our issue isn’t something Horizon handles, but Daryl took the time to explain what we needed to help us understand how to proceed from here. Will definitely call Horizon Services again for future needs.

Danielle Holland

I made an appointment after 11pm for the next day and your technician Mesfin was at my house before 8am. He quickly diagnosed the issue with my AC unit, took the time to explain the issue, and had it repaired within the hour. He was curious, professional, and respectful. He wore protective gear the entire time. Payment was a breeze with the use of a tablet and emailed receipt. Overall, I highly recommend Mesfin as a technician and plan to use Horizon in the future when necessary. Thank you!

Lorrie Short

Andres had our system back up and running g in no time , much appreciated in a 95 degree day in May. He was professional, friendly and explained to us all the details of the problem and the fix.

Phylicia Atkinson

Kevin provided me prompt, knowledgeable, same day service on my leaking water heater. Within minutes of arriving he had the issues diagnosed; after fully explaining my options, the repairs were quickly underway. My water heater now works better than before!! Thank You, Kevin!

Karen Sheridan

They arrived on time and worked diligently to get our new gas furnace installed. When they finished they cleaned up, leaving the area cleaner than it had been. The whole process from calling and having someone come out to the final install was a pleasant and effective experience!

Jack KD4IZ

Mr. Antwarren Snell, the technician you dispatched was very thorough and took the time to explain what he was doing at a high level as he worked. I had asked some fairly technical questions about the HVAC control systems. He did a great job restoring our old unit to service. We have decided to replace the older unit and have moved forward with Horizon for the installation and future service. Mr Snell's high level of professionalism and knowledge was a major factor in our making the decision to go with Horizon.

rfracasse

Shaun and Chuck were great at what they do. They found the problem asap and got our heat back on rite away. And without costing us a ton of money. Very good service and definitely would recommend to others.

Adrian MaralushaUSMC

I used Horizon/Level hvac and they sent Andrew. He was professional, clean cut, knowledgeable and well spoken. He walked me through all the steps of the repairs and options and fixed my hvac. Excellent technician.

Carolyn Kuchinski

Horizon sent us two technicians. The first was unfamiliar with our aqua therm system and wasted our time. Horizon recognized this and sent a second technician who did an excellent job and quickly solved our heating problem. All in all I was very pleased with Horizon's response

Vincent Pagán

Our nearly 20 yo AC went out at the peak of Maryland summer and Horizon Services was still very responsive. The sales person (Chuck) was on time and knowledgeable and helped us select a larger system to help address the temperature gradient between the basement and upper floor by Installing a larger unit with larger ductwork. The install was only two days after the quote, and the installers (Derek) arrived on time. I checked to make sure that the right equipment was delivered; however, the replacement box that the unit sits on that the warehouse sent was the same size as the previous one. I explained that I wanted larger ductwork as agreed upon and called the sales person. Horizon fixed this and sent out a new (larger) box and did a really nice job completing the install to include routing new lines, installing larger ductwork, and adding breakers (12+ hours in the heat). Overall I am happy with the service.

steven lane

Matt Friedenberg was extremely knowledgeable, personable and efficient during his visit. He quickly identified where my heating system was failing and provided a short-term fix while awaiting parts for a permanent solution. He comes across as being very honest and interested in the best interests of the customer.

Ms. Mel and Aj.f

I find it rude and unprofessional for Sean the one that was smoking outside and drinking his Powerade that's provided by the company disposes of his bottle in my parking space. There was a trash can right there! They also left a Bge meter or something that they removed in my front yard instead of taking it as they did the other things. They left the old ac inside cover in the yard as well. Careless and unprofessional for such an expensive job I expected better. Sean, Rico and I don't know the other guys name, bad business for having me to clean up after you. Update a customer service representative contacted me and addressed my concerns, she was sincerely apologetic about my experience. I appreciate that customer service is very important.

Anthony Allen

Mr. Bacary o Horizon Services was a true professional! He was courteous, kind and very knowledgeable; He took the time to explain everything calmly. He got us set up for our next appointment! TY for providing EXCELLENT SERVICE Mr. Bacary! It is truly noticed, noted, and appreciated!!!

linda knedler

My technician, Bacary, was very nice and professional! He knew what he was doing and any questions I had, he answered them. I am very happy with Horizon for their service.

Terrie Gent

During the recent cold weather emergency, my two year old Horizon installed furnance shut itself off because a pipe froze because of an incorrect installation of the humidifier on my furnance. It took Horizon three full days to get to me. Imagine no furnace heat for three days. This started on Christmas Eve day. I had no heat over Christmas. Stores were closed so I couldn't buy space heaters..I had one small one and a friend loaned me one.Otherwise all my pipes would have burst. Don't expect warranty work on holidays. You'll be waiting just like I was. And don't believe advertising that says they respond 24/7. It just isn't true.

Emily Baust

Tim was knowledgeable, and very personable. He is so thorough in his work and I could tell he cared about the finished product. He was available for question throughout the installation and made sure we understood everything once it was complete.

K S

Rob was the right guy for the job! He assessed the issue accurately, ordered the parts, and came back to ensure that my stubborn leak was resolved in no time. We are very grateful for Rob and the Horizon team.

Mark Coffin

Shawn did a great job. He knew what he was doing and went right to work. He quickly solved the problem and did it for a fair price. Great customer service from start to finish!

Miguel Ferrer

Tech. Shawnte White was incredibly professional. He went point by point checking the HVAC system and answered all my questions. Because of techs like him is that I keep using Horizon services.

Diane Glubo

Scheduled an apt online for the following morning. Got a call almost immediately that they could get me in that evening if I wanted to. Steve showed up on time and was wonderful to work with. Couldnt fix it that night, but promised to come back the next day with the correct part and even found us some discounts.

Michael Wood

Steve was our service technician and was on time, thorough, and not pushy. He completed the job and explained what was going on and how to prevent it in the future. We will certainly be returning for future services.

Julianne Puzzo

Axell & Devon of Horizon Services showed up on time, were polite, kept my house very clean (they even put their coffee cups in the sink) and the installation was incredibly smooth.

Kirsten Coombs

Caleb was early & professional. He was honest about our options and the potential costs of each. He offered other advice, and gave us practical info.

Victoria Robey

Mike was awesome came out on an emergency call. Got our basement to stop flooding very quickly. And a quote to get more work I need done in the future.

doug hoover

I had a hvac installed on Wednesday in a condo the salesman Scott was awesome and the install was flawless. Tyrone and his crew did a great job and explained everything that they were doing. Only issue i have is the heat isn't currently working. They are coming out on Monday to see whats going on. I would 100% recommend them to do any work.

Pj Hill

Very knowledgeable and professional use the company for different jobs . Just this week and they completed the jobs with care in each case. Also answering my thousands of questions . That I had and walk me through what they were doing and going to do .

Amanda Mitzel

Andres was very professional. He worked really hard to get our heat back on because he knew we had a young child. We highly recommend this technician and company.

Summer Noel

Same day emergency service. Quick response! Very professional. Larry was responding tech and he was great. Exceeded all expectations. Thank you

stephen scardefield

Service Tech Caleb was outstanding. He diagnosed and fixed what needed to be repaired. The company however attempts to invoice the customer with additional "potential repairs" Annoying

Khan Badshah

Excellent five star company and staff. Most noted staff are, Gavin Morgan, the technician and Rebecca O'Neill, the Comfort Consultant . We are very pleased with their professionalism and service they have provided to us for years. Thank you Horizon for taking care of us

Alma Davenport

Calvin installed safety shut off valves for my gas stove and dryer. He is knowledgeable and professional and because of him and the level of his work I will be using Horizon in the future.

Michelle Sandridge

Shawn was absolutely fantastic. I really appreciated that he had a fresh pair of shoe covers instead of re-using covers from other people's houses, and he was meticulous about removing them and putting them back on as he went in and out of the house. He was also very detail-oriented and pointed out some issues that I (and other technicians) had never noticed before, and he gave me some suggestions to improve my system. He also replaced my capacitor quickly and gave extra attention to the inside of the exterior units. I hope he's able to service my units when it's time to do the fall maintenance!

Jen Tucker

So far, so great! We have had the unfortunate experience of having to deal with the headache of a cheap HVAC system that was poorly installed since living in our home (not by Horizon). We bought a "flipped" rancher almost 3 years ago and with everything new and renovated; we were not expecting to need to buy an entire new HVAC system within a few years! We first encountered issues within the first year of living in our home with 3 small children, one being a newborn. This is important because temperature control is a necessity with little ones! It all started when we first noticed water marks on the ceiling of one of the kid's bedrooms and then within a few days the ceiling had collapsed. Long story, short. It turned out the air handler, located in the attic was installed incorrectly. After a big fight for them to do so, the contractor of the house had the problem "fixed" by a subcontractor who had terrible customer service. We only were able to get this resolved by the contractor because this happened within a year of living in our home. Otherwise, the HVAC did not come with a warranty. Unforunately, this is not the end of our HVAC story. Horizon was recommended to us this past year when our A/C failed during a heat wave. A motor was replaced on the air handler and we had it repaired. We used them again this winter when we turned on the heat and our unit turned into an icebox (see picture). It was discovered that a major leak was happening and a repair would set us back a few thousand. We knew that getting a new air handler and unit was the smartest option as we no longer wanted to service a cheap, poorly installed system. Unfortunately for us, we had to get this done right before Christmas but once we met with Horizon to discuss our options, they were able to install the next day! We've had the pleasure of enjoying an efficient system with an excellent warranty with a honeywell redlink thermostat, a fabulous Lennox unit and peace of mind! Thank you Horizon Services! Everyone, the service technicians, sales, installation crew and management- you guys are the best! I only wish we had you guys install from the start! We are looking forward to cashing in the cruise for 2 that came with our new heating system-just another bonus of choosing Horizon!

Stacy Bellmore

This is the first time I used Horizon Services and they were GREAT! They were able to get out to us in a timely manner which was appreciated as our air conditioning was not working and it was hot! Matt showed up right on time. The company also sends you a link so you can track when they will be at the house with a picture of who to expect. Matt was courteous, knowledgeable and patient. I have little knowledge of home repairs and he answered all of my questions. He explained things in layman terms so I could follow along. He took his time to uncover the issues and worked on each item until our air was back working. He was very kind and an expert in his field. He instilled confidence and created a life long customer. I am so thankful that Horizon sent Matt to our house. FABULOUS EXPERIENCE!

Brian Phelps

So glad I picked Horizon!! My A/C stopped working on a 90 degree day. The first company I called couldn’t get anyone to me until almost a week out. I called Horizon and they had an appointment for me the next day. Their tech, Antwarren, arrived to the minute he said he would and was very professional and courteous. He explained everything and walked through step by step all the options. He was able to quickly get my unit up and running again and had the part I needed in his truck. I was so impressed I got the regular service plan which I usually don’t do, just because I now trust Horizon as a company to take care of my HVAC needs. Will absolutely recommend to friends and family.

Rick Westermeyer

Had my recent A/C maintenance performed by Horizon. The technician was excellent! Not only did he perform the scheduled maintenance, but recognized a broken component and provided the repair to the electrical box located near the compressor unit. He even went so far as to ensure my circuit breaker was correct for my A/C system. Horizon routinely goes above and beyond whats necessary, and consistently provides outstanding service!

Vickie Murphey

I am in the process of a first floor remodeling project where all the internal walls were removed or cut back, the plumbing in the walls, ice box water line and gas line needed to moved. Kevin G. was the guy for the job. He used his experience to relocate the sink, dishwasher to the island, moved plumbing, gas and ice box water line. It was a tough job, but Kevin G. got it done in a timely manner. He was polite, pleasant and always had a smile on face. His many work areas were always kept clean. I would definitely use Horizon on future projects because of Kevin.

Jaclyn T

We called Horizon for a second opinion when another company told us our entire AC system was "shot" and needed to be replaced for $14,000. Our Horizon technician, Shawn, found the actual problem in just a couple minutes: a single frayed wire likely damaged when we lost power during a recent storm. We are so grateful to Shawn & Horizon for their honesty and the fix to our AC! I will recommend Horizon & Shawn to everyone who needs a reputable AC or heat service. Plus, Horizon had a tech at our house in less than an hour after I made the call. Amazing service! Thank you!

Cynthia Flohr

First time using Horizon and we were very impressed. Quick to send a technician out even though it was not an emergency. Our technician Shawn was extremely personable, proficient and quick to address the issue and service our equipment. We will happily use Horizon again and refer to our friends and family.

Elliot Sneeringer

*Edit* Company reached out with apology and did best to make things right. Sales, upselling, not thorough, not thoughtful, and all around bad experience. I do not post reviews normally but this is an exception. I know this isn't the technician's fault completely, but it was overall bad. The technician came and checked our AC unit for a few minutes then quoted me nonchalantly "around $1,000" to change the circuit board. No details, just out of thin air as I assume he figured I'd just go for it? Quickly googled the circuit board and it was around $200 from the manufacturer. I asked for some explanation and it was "sometimes it just happens to electrical parts" and we need to charge for labor (okay, I can get my head around that). I said that price was way too high and ultimately negotiated to $600. He changed it in minutes and left... I should have said no in hindsight. The unit then continued to leak after he left. They came back out and confirmed the issue was the condensation tray and a back up of dust. The air filter was dirty but there was no offer to clean up the carpet that the water leaked onto, no offer to make it right, no apologies, and the initial inspection was obviously not thorough and THEN on the second visit they tried to pitch a $740 upgraded EZ Trap pipe. I would not recommend this company and won't be using their services again. I am mostly understanding but this was 2 situations that were handled poorly.

Jennifer Walter

Technician arrived on time and very professional. Also gave advice on how to use our A/C system more efficiently. Also the scheduling of the appointment and follow up was so easy, and one of the best experiences I have had for these type of maintenance visits.

W. Carter

Everything was great. Andres was patient to answer all of my questions and do many small details that added great value rather then just hurry through a job. Glad I called Horizon and they sent Andres!

Bradford Jones

Caleb showed up, listening attentively to the issues at hand, and began asking relevant questions to narrow down the problem with my AC unit, both the heat pump, and main unit inside. After checking my freon level, finding that it was sufficient, he found that the drain tube on the main unit was clogged. Long story short, Caleb clean out the tube, allowing water to drain, allowing the system to stay on, cooling down the house. Thank you Horizon, and Caleb.

Daniel Hanley

I met with both Andres Hoyos and Scott Williams. Both employees were exceptionally professional, kind, patient, and most importantly honest. They ensured that all of my numerous questions were answered to my satisfaction and walked through the pros and cons with all of the difficult decisions I had to make. Additionally, both employees talk about how well Horizon Services treats their workers. For me, it an important value that a company I do business with treats their workers with respect and dignity. Both employees were proud to be a part of the Horizon Services team and reassured me that I was working with a company that cares both about the customer and their employees. Because of these employees, Horizon Services will have all of my future business for my HVAC needs and I highly recommend their services.

J T

The technician, Shawn, was very professional and knowledgeable about his craft. He provided me with details on what he was working on while he repaired my system. I will continue to use Horizon's services.

G Jernagin

Josue was very personable, respectful and knowledgeable. He took his time and explained everything he was doing (and why). Will definitely request him personally for future services.

Rebecca Kelly

Andres was on time. Knowledgeable about the system and took me through the good and bad of my current system. Was pleasant and answered all of my questions while solving the problem with ease.

Louis Hejl

Caleb Goodwin was an outstanding technician and provided exceptional service. I highly recommend him and Horizon.

Thomas Barksdale

Bacary was my contractor. He was great, and new his job. He took the time to explain everything I needed for my system to function properly.

Shonté Fletcher

Shawnta was amazing and professional. He has a vast knowledge of hvac systems and was able to answer all my questions.

Gary Cox

James Dudley was professional, thorough and knowledgeable. He resolved my emergent need in a very satisfactory manner.

Dava Johnson

My tech Matt Steele was AWESOME! I appreciated his timeliness and his determination to fix my leaky faucet. He was on time, professional and took all necessary measures to complete the job. I really appreciate the reasonable quote to include a warranty for the work, which is something I wasn't getting from other quotes/bids. Will absolutely use Horizon again and give Matt and Horizon a five-star rating.

Nicole Peterson

Omar was a wonderful tech. Made sure my system was working perfectly and even gave me tips on how to use my thermostat and change my settings to be more effective and efficient. He was on time, courteous, and very respectful of me and my home. Pricing was very reasonable! Will definitely have Horizon do my maintenance from now on!

Shawn Cherian

The install crew did a great job with the new furnace installation. The attention to detail and the thorough job to rewire from the breaker panel to the furnace to bring that part of my house up to code was much appreciated. I am also very thankful that all the additional safety switches were included with the install.

William Walls

Having been without heat for one week and in the process of dealing with an obviously sub-par contractor I telephoned Horizon. Frustrated and agitated I vented some of my frustration on the young lady who took my call. She maintained her cool and professionalism throughout even though I may have not. The service tech arrived way sooner than I expected, looked at my system and prior to fixing anything gave me an overview of what I needed now and what I would likely need in the future. We worked out a price which I thought was fair, he fixed my system all within 3-4 hours of my initial call. Very satisfied.

Fritz Thelusma

I had Horizon Services work on my home April 2022. Brandon was on time, professional and respectful of my home. He and his colleague explained everything with transparency. I was happy with the results. I think the politeness on top of the quality of work sealed the deal for me.

Breanna Stryker

Horizon Services is amazing, the technicians always do a great job. This is the second house I've needed their services and they were timely, thorough, descriptive of the problems and exactly what needs to be done to fix it. I will absolutely keep calling them anytime I have a problem!

Eric Posner

Our technician Matt was fantastic. I'm a teacher and appreciate it when people performing home services teach me what's going on, not just tell me what needs fixing and how much. Matt took time to talk through things and show me how my system works (and doesn't work). Horizon was responsive and reasonably priced. We're really happy!

Rick Poster

Horizon Services was one of the recommendations from Angi (formerly Angi's List). They responded right away and set up an appointment for that afternoon. A tech became available sooner so we took that appointment instead. James was excellent. He was very friendly, professional, and knowledgeable. He worked hard to complete the task, which ended up being more difficult because the faulty part had become lodged in place. The final price was a little above the estimate, but James had to go out and buy a replacement part, so that was entirely consistent with what I would expect. I will not hesitate to call Horizon again.

D N

Andres Hoyos is AMAZING. He told us information about our heating system that nobody took the time to inform us about before. He showed us more in-depth information about our thermostat and the heating system itself which allowed us to make a decision to replace a faulty (or near-inoperable) component. He didn't push us to make the decision, he simply told us what he observed and provided evidence to support his concern. Previous technicians did not perform the steps Andres took in servicing our heating system and the evidence showed it. He was meticulous, thorough and dedicated to providing the best service to our system he could. If possible, we would love to have Andres as our technician for future services on both our A/C and heating systems. He is TOP NOTCH and very knowledgeable....definitely a great asset to your technician team!!!

GM H

Horizon is amazing!! I had a problem with my sump pump and Horizon was out to diagnose & fix the problem within an hour of my phone call! The technician was very knowledgeable, friendly, and professional. He gave me multiple options to choose from to solve the problem. Great guy and GREAT company!

Yvette Woodson

Shawn was on time, professional, and provided excellent service in diagnosing my heating problems and offering solutions.

Mandi Yoder

I am way beyond "WOW" on how awesome this company is ran and how respectful and friendly the employers are!! They are working on installing our brand newly built furnace and air conditioner as I am typing now!! We made one phone call which led to a two day talk and installation process, just TWO days!! They were up front with cost and the entirety of what they are going to be doing. These guys are so easy to talk to and very friendly and helped us beyond what they had to do!! They worked all day into the night until they were completely done and had explained absolutely everything 100 percent to my understanding. They came across a problem with C02 with our water heater also and we have someone out the very next morning to take care of it!! They came in and made sure everything was completely finished and ran perfectly before they left. The guys cleaned up all their trash and extra parts as promised. I would recommend them to anyone who is in need for any new furnace/air conditioner or plumbing needs!! Thank you Horizon for being more than what you were already hyped up to be!! I am one Happy and completely satisfied customer!! I can't thank you enough!!

Diane Walsh

AC out for 2 weeks (90 degree heat) while i was waiting for another company to come. Other company (i usually use) told me they could not come out till 7/14! Saw Horizon trucks in the neighborhood and decided to call and see if they could come sooner. They came out the next day! Joshua was able to diagnose the problem right away and replaced the worn out part. AC working great now. Will be using Horizon Services from now on.

Sam Blitzstein

Our heater stopped working, and Horizon was able to have a technician out within an hour. Mesfin was punctual and friendly, and most importantly, was able to resolve the issue during the visit. Horizon may not be the cheapest out there, but you get the quality you pay for.

B. Colson

Larry from Horizon Services came out to my home to service both HVAC units. Profession, courteous and knowledgeable. Answered all of my questions and did a fantastic job. Thanks Larry.

Dave Cooper

We worked with Shawn, Todd, Steven, and Dominick. All were professional, friendly, and knowledgeable. No one wants to hear that their HVAC needs replacement, but knowing it's going to be done right and backed by great service and warranty really helps take the sting out of spending thousands. Highly recommended.

M. James Tanner

The Annual service review of my Heat Pump and Air Handler were very helpful to know what problems we were incurring and would start to incur. I've been with another company for years and they weren't as thorough as Matthew. He was very thorough and gave his professional opinion and technical review of every aspect of our aged system to identify why it wasn't cooling at peak efficiency.

Nancy White

Nathaniel from Horizon did a thorough repair of our central air conditioning system. It was a complex problem. He solved it. He was willing to go the extra mile. He even waited for a special part to be delivered so he could complete the work the same day. Due to complexities, we needed a new thermostat. He came the following day to install it. He is fabulous. My central air is now working due to Nathaniel at Horizon Services. We had been using window units for years to supplement a defective air conditioning system. Who finally took the time to fix it? Other companies wouldn't fix it. Nathaniel and Horizon deserve praise for a great job!

Danielle Benali

Llyod, Butch & Tim were wonderful! Arrived on time, they were neat & respectful of our property the entire time. We greatly appreciated all of the communication we received throughout the process of the install. This is the first large project I have had done as a first time homeowner & I felt very comfortable the entire time. They were also excellent with explaining the equipment and where to find the manuals as well before they left. Horizon is lucky to have them as their employees!

Debbie DeVincent

I can't say enough about the professionalism of the crew that installed my equipment. I am a therapist and was working remotely seeing clients. They could not have been more respectful to this sensitive situation, even given how long their day turned out to be. I was extremely impressed and pleased with my experience. Sean and Joe were exceptional. Sean was extremely personable and took exceptional time to patiently explain how everything worked, the purpose of all the different parts and pieces, what expect going forward as well as what to do. It was apparent that he takes great pride in his work and that he truly cares about the customers, speaks highly of his employer (Horizon) and is a very genuinely kind and honest person, not to mention very hard working with great attention to detail. As I said, I am highly impressed and very glad I went with Horizon. I was originally hesitant as I know the price was a bit higher, though I don't believe exorbitant, but the quality of work and equipment was worth every penny. I definitely feel like I am in good hands! I will now consider using them for my plumbing and other needs in the future. Highly recommend Horizon for AC/Furnace needs. Oh, and I don't want to leave out my sales person, Todd Warren, who always patiently took my late night calls with questions and concerns, providing me with honest, experienced and educated responses, not just sales jargon or telling me whatever he needed to say to make the sale. It's hard to know who to trust, but I feel the team I received was excellent from start to finish. And they even were able to install a few days early!

Paul Weinberg

I had a furnace tune-up done by a Horizon technician. The work was performed in a professional manner by a skilled and friendly technician. I have used Horizon in the past for other HVAC service/repairs and have always been more than satisfied with the quality of their work.

Ayanna Roberts

Have used Horizon Services for my Heating, A/C and Hot water tank repair needs. Jovan Simpkins is an awesome professional, an is skilled at doing his job and getting the job done well. I asked for him for my HVAC service needs and he was excellent, he fixed the issues and I haven't had any problems.

chris hill

Shawn did a great job of diagnosing the issue with the gas furnace and fixing it same day. They had the parts in stock same day. The other company could not figure out how to fix the gas furnance, but Shawn at Horizon did. Professionalism all around. The horizon prices might be higher than the competitors but the service is top notch. You get what you pay for. Very satisfied!

Jared Crain

TL;DR - I was the customer from heck, but all 8 of the Horizon personnel I worked with were friendly, patient, and incredibly professional. They bent over backwards to earn my trust and confidence, and delivered superior results! Our furnace stopped working the day after Thanksgiving. I called Horizon in the morning and they had a tech, Shawnte, to our house shortly after noon. Shawnte was great. Very friendly and very fast. He quickly advised us that the furnace shut off because a roll out switch had been triggered. This condition typically happens when the heat exchanger has been cracked, and it can result in very high levels of toxic gases in the flue. I watched as Shawnte checked the exhaust gases with a probe, and the readings were in the thousands of parts per million when they should have been below 50. Shawnte's boss, Carl, then came out with a camera designed to check for cracks in the heat exchanger. I sat with them as they inspected the heat exchanger and found a series of cracks exactly where they predicted they would be. They had a sales person, Rebecca, out to me that evening. She put a very thorough system estimate in front of me, based on the options I wanted. She answered almost every question I asked, and, when she didn't know the answer, she called Carl, the service manager who had come out to my house, to walk me through the details of the system, Horizon's parts and labor guarantees, and how their installs differentiate them from other HVAC companies in the region. Later, when I decided I couldn't foot the entire cost of the very nice system I had Rebecca spec out for me, she came all the way out to my house AGAIN (on a Sunday!!!) to help me pare down when I was seeking, sweetened the deal with discounts, and even had me speak with her sales manager, Cameron. Keep in mind that my conversation with Cameron happened at 7:30pm on a Sunday night! In the end, I agreed to a system that was still very nice, much more efficient than the system I already had in my house, but without all the bells and whistles I thought I could afford. Horizon had a team out *the very next day* to replace my system, and the team, Adam, Tim, Sean, and Dominic were just incredible. Friendly, informative, and patient. They even stopped in the middle of their work to answer questions I had about the system they were installed, etc. They worked for 12 hours to get it all done that day, and Tim and Adam stayed late to walk me through all the ins and outs of my new system and thermostat. Definitely recommend!!!

Jonathan Finglass

I had a heating service appointment and Gavin was the Horizon technician who performed my service. Gavin was professional, knowledgeable and polite. Gavin also provided me tips on how to maximum the performance of my system. It gives me peace of mind knowing that the competent folks at Horizon are servicing my HVAC system.

Zach Evans

Anthony was by far the best technician that we have had come into our home. He was professional, answered all of our questions and did a fantastic job, i am confident in the work that he did and i am extremely please that he was able to take care of this for us. Would recommend Horizon and Anthony to anyone out there experiencing an issue, he took pride in his work and came late at night to help us fix an emergency problem, before leaving he made sure that we understood everything about our problem how its fixed and the warranty that came with our service. Will definitely be telling out friends to choose Horizon!

Okema Gantt

Bacary did a wonderful job in diagnosing the issue and getting it resolved quickly. He answered all questions with great knowledge, and went above and beyond to assist me. 5 stars for Bacary

Vicki Schmidt

Our technician Josh was extremely professional. Not only did he ensure we knew what he was working on, he spent time to educate us on what we could do for interim maintenance.

Mark Michalewicz

Replaced water heater Had called several companies for bids on water heater replacement. I had remembered our neighbors having some work being done by Horizon and had seen their service van in their driveway which generated my call. While Horizon was the last to be called they were the first to respond - same day and in hours. They had the greatest sense of urgency to address my needs. Tim was excellent !! After my conversation with him there was no question who was going to replace our water heater. He also did a thorough safety inspection and found there was also an issue with our sump pump. Recommended that it also be replaced and provided us with 5 quotes on the various options. Special kudos to Tim for doing such a great job and gaining and enthusiastic customer for your firm !! We were up and running the following afternoon ! Awesome service ! Thank you and Happy Holidays !!

Victoria Dewey

Shawnte was great! Definitely knows his job and went the extra mile to make me happy with my service! Thank you Shawnte!

Charlie Black

Caleb was very friendly, knowledgeable and quick to resolve the problem with our AC unit. Great company in it's response and communication throughout the service.

Maurlin Lowks

Calvin was very knowledgeable and professional. In addition to my original issue with a toilet leak, I had him fix a shower issue also. I would highly recommend Calvin for any plumbing issue. I also appreciated the way all the Horizon people I dealt with responded. Thanks Calvin and Horizon

Sheryl Hamlett

Kevin was on time and very knowledgeable and professional. I what was a very stressful event( gas leak ) he was calming and reassuring that he would fix the problem and ensure that my home was safe .

Jerome Rubin

Very courteous and efficient. I couldn't have done the job better myself. Very clean and neat. Explained everything for operation of the customer.

Stephanie Girard

Shawn was great! He was able to get our unit back up and running. He’s a life saver.

Jean Faulcon

Eric came in and provided service on our heating system. We had tons of questions and he was very respectful and patient since we are seniors and he made us comfortable with his responses. We also added an air purifier to our system and Eric walked us through that process in a satisfactory manner. Eric was very knowledgeable and we appreciate that.

Sheena Bolding

My heat stopped working on what seemed to be the coldest day of winter. I had a scheduled appt through another company, but the appointment was cancelled. I frantically called around to various other HVAC service providers and no one had a same day appointment, until I reached out to Horizon Services. Stephen Russell was extremely thorough and helpful. Great work!

Ernst Baptiste

Amazing is all I can say! We just had our Lennox XP20 installed by Horizon services & we're extremely happy with the installation crew & product. All 3 of the installers: Cody, Jake & Norman did such a phenomenal job!!! They arrived on time just as scheduled and were very professional at all times. They were thorough in completing the work and were very patient in answering all of our questions. We were impressed with their on-site cleanup as well. Thanks to the excellent work done by Cody, Jake & Norman, we can now enjoy our newly air conditioned home!!! From Mike Pilarski, our HVAC salesman who provided the the cost & schedule information, we are very happy how he organized & coordinated everything to go very smoothly. From beginning to end we're definitely happy customers & we highly recommend Horizon Services...wish most companies operated like this!!!

Judi

Horizon installed a new HVAC system in my home. Since the installation I’ve had technicians come out for routine maintenance. The technicians are always polite and well informed. The office staff is always friendly and helpful. I highly recommend Horizon.

Bernice Langley

The Technician (Anthony) displayed a high level of skill and professionalism during his visit to address my plumbing needs. Based upon yesterday's , stellar service, I will definitely consider this company again for future projects. Thanks for a job well done!

Joanne Thies

I had a great experience with this technician. He was polite, well spoken, and appeared to have done a good job, and went the extra mile by replacing my filter because he noticed I had written an replacement date on it and I had a new one waiting to be used. I am VERY happy

Mykl R

They did a great job. They were professional, knowledgable and informed me exactly of what they were going to do. Nice guys, too.

J K

Greg provided the best service every he flipped my experience with you guys after having a terrible service from another tech!! Definitely will recommend for friends and family...

Jason Palmateer

My 15-year-old water heater started leaking and flooding my basement, so it was time to get a new water heater. I made an appointment with Horizon Services for the next morning and Calvin showed up promptly at 9 AM. Calvin did a very professional and efficient job of replacing my water heater, by removing my old water heater, installing a new water heater, a drain pan, some new piping and cut off value for the water heater. He was done before 1 PM. The new water heater was installed properly, it is working great and I'm pleased with the installation and how it works. My only concern and complaint is the price. Now, I will admit that I should have done more research before Horizon arrived. Horizon originally quoted me a price of around $3,500 to replace the water heater. After a bit of time, the price was dropped down to just a bit over $2,900. Since I knew I needed the water heater, I agreed to the price. However, when I was talking to a few other people, they suggested that the price seemed very high for a regular installation of a new water heater. The price of the installation of a new water heater and removal of the old water heater should have been less than $2,000. I had also asked about what the cost of a tankless water heater would cost and he quoted over $9,000. When I talked to a friend, she said she was able to get a tankless system for less than $1,000. My concern about Horizon is that their prices are way too high. Again, I should have researched a bit more, but I will say that later on finding out about the prices, it has left a bad taste in my mouth about Horizon Services. Calvin was very professional with the work he did, but it was also overpriced. I would encourage people to negotiate the prices lower (try to cut the price in half) before agreeing to any work. I might be willing to use Horizon again, but I will also be leery in the future of dealing with them.

Philip Debelius

Anthony Frost came to my house this morning to fix a plumbing problem ,leak. under my kitchen sink. He was fabulous. Not only did he explain what had to be done, but I got an exceptional warranty on his work. He also took the time to explain information that I had concerns about my hot water heater . I bought a partner plan from him also to save on discounts in the future. I give him the highest review possible.

Stephanie Fowler

Josue was very respectful and polite. He answered all our questions in terms we could understand and he is a very pleasant person. Josue kept our property in the same condition as when he arrived. We will definitely ask for Josue for our next tune-up!

Michele Mannes Mandel

I've recently had to have my HVAC and Garbage Disposal serviced. Horizon does it all! The service guys have been great each time. Always explaining everything in detail including costs and problems. They also speak very highly about the company they work for. I learned that they send an email confirming arrival of the tech with his picture posted so that you can recognize him when he arrives. Very safe. Thanks for your great customer service.

Craig Reynolds

We had a gas leak the day before thanksgiving and they were very responsive and concerned. Timothy came out after hours (around midnight) and was the ultimate professional. He was very knowledgeable and friendly. You can tell he takes his job seriously and really cares about doing a good job for his customers.

Kristin Hayes

Paid $300 for labor for a tech to install a $18 part and it took a hour. At first the tech didn't want to put a new part in, but I said I needed my heat on, he was inexperience and didn't understand the issue, he made many phone calls and then replaced the pressure switch. They had a same day appointment and came on time which was the strongest suite that this company has.

Taylor D

Horizon was amazing and came out with an hour of me calling. Matt was extremely knowledgable and friendly. I’m so thankful he was able to fix my unit and I can sleep in the AC tonight!

Moses Walker -DPSCS-

The technician that came out to replace our water heater every very professional, accommodating and very thorough with getting the job done. I would highly recommend this company and technician to do any plumbing work in your home.

Jon Stevens

While their prices are not the lowest their customer service, quality of install, and 12 years parts and labor are unmatched in this area. I had a full heatpump system replaced and the installers did a great job fitting everything into my somewhat snug hvac closet. During the install I also called horizon to have a inside shutoff valve replaced. They had a plumber to my house within 2 hours and he did great work. I have used them for a few years for my hvac service but I am definitely using them in the future for their other services.

BillieJo Sauers

We had a Gas smell flowing threw our home, gas leak was detected by the technician at Horizon, he found that things were loose on the valve and he tightened them up, and now the stinky smell is gone, he was very professional, courteous, and knowledgeable and fixed the problem. Thank you Bacary Diambang. He was very nice to us, explained what he was doing, and told us what the problem was. I am glad I chose Horizon, I never needed to call a Heating company before, I was given the Horizon name from a great source. Glad I called. Thanks again.

Summer Raine

I appreciated the salesman’s/consultant’s product knowledge and ability to explain so well. I ended up purchasing a new furnace. Not cheap! However I don’t tend to go with the cheapest items for my home. I was very impressed by the installation team’s attention to detail and craftsmanship. I wish i had taken a before and after pic of system thats how different it looks! They also cleaned up very well. I am very pleased with Horizon

Anne Galvin

Matt from Horizon was great! He was patient with me and answered all my questions. I felt comfortable and really appreciated him and the time he took with me today😊 …

Vala Schwartz

Stephen and Gavin came to finish hooking up a/c to power, and installed and programmed new thermostat. They did a great job and answered all our questions. 👏 (Our new a/c and furnace had already been installed by Reggie and crew, 👏but we had to get a new breaker box installed) Awesome job - definitely recommend! …

Patrick Stangee

Excellent experience, technician was awesome. Heat was down for four days during the winter. Used a different service and the part had to be ordered and took too long for the part to arrive. Called Horizon and repaired the same day. Technician was awesome, fixed the issue the same day - THANKS!!!

M J

Just used Horizon today! Tyrone and his crew were fantastic! Very professional; ensured he went over everything and answered all questions; very kind! Was able to get my HVAC problem diagnosed and fully solved in a matter of 3 business days which took a lot of worry off my plate! Would highly recommend Horizon; the entire team from start-to-finish showed a lot of care and professionalism!

S B

I discovered late one night that my indoor HVAC was leaking water. I called around to a few different companies and horizon was the only one I could get to come out (others quoted me weeks out!) They had a great answering service that took my information after hours so I could rest easy knowing it would be taken care of. The technician Michael showed up the very next day and fixed everything, as well as installed an extra safety measure to avoid this in the future! Michael was professional, knowledgeable, and had great customer service. I will definitely think of Horizon FIRST should any future issues arise!

Dave Letourneau

The techs just left. They spent almost 20 hrs over 2 days (14 hrs the first day. Taking almost no breaks to plug away at the job at hand) completing the install and I wanted to say thank you. Adam, Dom, Sean, and Austin were a pleasure to have in our home. They were more than professional the whole time and busted their @$$ to make sure everything was not only right but neat. Being a tech at one time myself, I know how hard it is working in someone's house and all the challenges that come with that. They treated our home like I believe they would treat their home. These guys exceeded my expectations. I will certainly use them again. I have no complaints. Thanks again.

Brandon

Appreciated Shawn's visit. Gave us proper feedback on our system and helped us schedule a sales visit.

Ashley Bartlett

Kevaughn was truly wonderful. Whenever I have a call like this, I expect the worst and to be upsold on everything, even those things that are not needed. Kevaughn came in, told me the problem, how to solve it, and his recommendations. He left me feeling 100% comfortable in my decision, and I've already recommended Horizon to 3 other people for service.

Andrew McGregor

This has been the second time I used Horizon Services. Our technician, Shawn, arrived during the window, diagnosed our issues, and made the repairs all very quickly. As a novice engineer, Shawn continuously answered my badgering questions while performing diagnostics. I learned a lot about my system, and a lot about a wonderful veteran of the US Navy.

Panther West

Had a great consultation experience with Chuck when replacing an old HVAC system- he was very thorough going over replacement options and was able to answer all questions I had. The installation team of James, Brandon and Butch were all friendly and professional, explained what they were doing, left the area clean, and James was great about reviewing maintenance procedures before he left. Could immediately tell an improvement in function with the new HVAC installed. Highly recommended.

Nilka Julio

Thursday my AC went out, Friday they came out to check it. It was bad news. A 15 year old system that went kaput. Jay the salesperson came on Sunday and he was wonderful. On Tuesday the most amazing technicians spent an entire day installing a new system. Much thanks for taking care of my home and treating it as if it was their own. I hope if this happens to you , the techs that are assigned to your home are Reggie, Corey and Tyrone. Tyrone walked me through the new installation equipment and the new thermostat. Everyone answered my questions and we are cooler and better for it. Again, an extra shout out to Tyrone and Reggie.

Sheila Myers

I called them to my house and the very next day they were out installing a new AC unit Mesfin was the first gentleman that came out and showed me exactly what was wrong and what needed to be done. The same evening a sales person came out he was very nice and helpful. The very next day Justin and his crew came out an awesome team. Very friendly and professional had my unit installed up and running. They answered all my questions. Kudos to everyone from start to finish.

Joseph Mitala

Adrian and Dequan removed my old furnace and AC unit and installed a new one, as well as a new thermostat in a single day. They arrived on time, explained to me what they were going to do before the entire process began, answered all the questions I had, and left me feeling assured I hired the right company to do the job. They identified, troubleshot, and communicated problems they encountered while fitting the new system in my mobile home in real time, and educated me about my new system and how to maintain it properly. I am VERY happy with my new HVAC system and the professionalism of these two technicians. Job well done.

JB Hughes

Tony and Aubery did a fantastic job! They diagnosed the leak and explained it thoroughly. The price was reasonable, considering it was not a pleasant task, but they did not complain or make me feel guilty for missing annual plumbing maintenance. I will definitely be contacting Horizon for plumbing and other needs. I can't tell you how much it matters that they were so kind; I will be recommending Horizon to neighbors on Nextdoor. Thanks guys!

Seth Okin

I've used Horizon in my home for several years and they're fantastic. From a middle of the night emergency, to the installation of a new HVAC and air systems...highly recommend their company and their service team!

George Green Jr

Kevaughn was awesome. Walked us thru repairing and reprogramming our thermostat.

George Stohrer

I was taking bids on whole house replacement of failing copper pipes with PVC. James from horizon impressed me with his honesty, knowledge and manner and that was a big factor in Horizon winning the bid. He and his team did a great job with minimal impact to walls and ceilings and the system was up and running the same day. I liked the idea that the person doing the estimate was the one taking personal responsibility for the work with the support of an established company.

Bill Marlow

Our experience with the entire Horizon team turned a bad situation with out existing A/C unit, into an exceptional end to end experience, which was both fast and worry free. It all started with Andres, who was both knowledgeable, friendly and was able to give us a temporary solution, while handling our questions and concerns, before handing it over to Chuck with the sales portion of the process. Chuck was great in understanding our needs and coming up with a proper solution, without trying to oversell us anything we didn't need or want. Finally Cody and Jake, were knowledgable, efficient, quiet and returned our basement and back yard to the same condition they found it in. The work and quality is exceptional, all new hardware and did not short cut anything. There is no question that we will use (and refer our friends) to Horizon for any future needs in this house or any others we may move to in the future.

Chelsea Mongan

Calvin and Mike were very knowledgeable and professional. They were out within 5 hours of us calling

Arshad M. Mughal

Excellent service to replace my water heater. Tim, the technician, was professional, polite, and friendly and answered all my questions. After Tim left I noticed the hot water was a little brownish. I called the office after 9 pm and to my surprise they connected me to Tim who was at home. He gave me advice to address the issue and even offered to come to my house that night! I told him it could wait till the morning. His advice to run the faucets for some time cleared it up, and everything is fine now. I'm impressed with Horizon's and Tim's responsiveness and dedication to getting the job done right. I highly recommend Horizon.

Susan Tincher

The service tech was at my house at 8 AM on a 92 degree day, after my call for an AC repair the night before. The needed parts were overnighted and I had another 8 AM service visit to install the parts. Andres, the service tech, was professional and efficient, polite and personable. Before he left he cleaned the unit and double checked to make sure everything was in good working order. I was pleased with the service and happy that my AC was fixed and cooling my house again. I will definitely be using Horizon Services in the future.

Kenneth Chambers

Technician Steve Vagnier services were exceptional. His knowledge and attention to detail were outstanding.

mjasoncole

The first time I used Horizon was for a oil boiler furnace install. I was blown away by the attention to detail and craftsmanship of the installer. Someone who took pride in their work. During a recent annual service cleaning George S. was thorough and very informative. He pointed out that my aging oil tank had some signs of possible failure and recommended I look into getting it replaced. He was informative on some options I would presented with and what to look out for. Thanks!

James Wimbish

We have a two zone house and Horizon did an outstanding and very cost effective job of replacing both of our systems two years apart: one heat pump, and one gas forced air / AC. In both cases, the jobs they did were significantly better than the original installs. New top of the line intelligent thermostats were included with both systems. Steven, George, and the rest of the crew are experts in their field.

Kurt Janke

Horizon notified me when they had an opening and continued to update me. Kevaughn was professional, knowledgeable, thorough and courteous. I signed up for the annual service based on his responsiveness and professionalism. I have been looking for a trusted AC repairman and found him. Very satisfied and will recommend Horizon to anyone.

Bea Ruiz

We’ve been Horizon clients for years. They’ve helped us with everything from our air conditioning to heating, plumbing, maintenance, water heater and garbage disposal. The service technicians are all professional, knowledgeable and friendly. Most importantly, their communication skills are excellent. We are always more informed and learn in the process, which gives us peace of mind. We are very happy with their services and will continue to call on Horizon for our household needs.

Peggy Smith

The entire process from contacting Horizon regarding my service needs through the actual service delivery was seamless and outstanding. The heating technician, Shawn, was professional, thorough and completed a detailed assessment of my home's heating challenges while repairing my very aged systems. I highly recommend Horizon and will continue using their services in the future. Great job Shawn and thanks for making my heat work...you were my hero of the day.

The Nortons

While other companies had a week+ wait for emergency HVAC services, Horizon was able to come out the next day. Oliver quickly diagnosed the problem and fixed it with ease.

Tom Kennedy

Technician explained his activities as he worked. Very helpful. Solved the problem. Made suggestions to improve HAC.

Michael M (M3)

I had Horizon come out to performed a long overdue maintenance check on my heating & A/C. I was very happy with the service I received. The Master Tech, Andres, got to work immediately and did a thorough evaluation of the system. He would discuss any problems with me and show me exactly what was going on. I was very happy with the service I received and immediately signed up for the yearly maintenance plan.

Walt Beaumont

Tech was prompt and knowledgeable, took care of everything in a timely manner. He was excellent in all respects.

Angela Brown

I've used Horizon for installing and maintaining my HVAC system and fully intend to keep doing so; every tech I've interacted with has been extremely friendly and knowledgeable, and happy to explain what they're doing as they do it. They've also fixed every problem I've had very quickly. Definitely recommend :)

Jonnette Gonzalez

Kevin was professional and patient from the time he walked in the door, and also prompt. He was thorough when investigating my concerns, and provided feedback during the process. I felt comfortable and confident in Horizon Services; will use again if needed.

Doug Wiggins

Shawn diagonsed and fixed a heating problem that a previous (now fired) company was unable to accomplish. He took the time to explain the problem to me and walked me through the steps he took to fix it. Shawn is a Pro - he knows what he's doing, is respectful, and shows he genuinely cares about his customers. I appreciate Shawn and the Horizon team for providing a quick response to my call. I signed up for a service contract on the spot.

Lee Fondiller

Cody and his partner were early, clean, friendly, knowledgeable, and efficient in replacing my furnace. They made everything I needed to know very clear and you would never have known they were there (except for the heat they restored on a very cold day).

T Baptiste

Mesfin Gebreyesus provided excellent service to us. He answered all our questions and resolved our issues. He took the time to talk to us & explain what the issue was. I would highly recommend him and Horizon Services for their awesome work. We have been using Horizon Services for several years now & we love them because they provide us excellent service every time. They always send us very professional & knowledgeable technicians. Thanks.

Joanne Thies

We were in need of a new water heater so I had 2 companies come out to look at the job and bid. Mike at Horizon gave a comprehensive quote that included replacing leaking pipes near the water heater as well as problem solved and gave options for replacing the 75gallon tank that we had. The other company agreed when I pointed out the concerns that Mike had , but they really didn't even consider the additional work that needed to be done. Mike did a fantastic job with the install, and cleaned the place after. He will definitely be the one I request the next time I need any plumbing done.

B. Hall

What an amazing annual AC maintenance service from the wonderful customer service call to verify my appointment to the serviceman showing up and working on our unit. Shawn answered all my question and this made me remember this company because of all the companies I've hired companies before for our annual AC maintenance and this was the first time a company explained their process of checking our system. I will be calling back for our Fall heat maintenance. 5 Star Service from start to finish. I highly recommend them.

Con Burdon

Shawn and his assistant trainee were the consummate professionals. They quickly diagnosed the problem and returned my gas heater to full operating status without draining my wallet. I rate them as one of the best techs to have ever worked on my house. True friendly and courteous professionals. Horizon is now my place to go for heating, AC and plumbing repairs.

Scott Rabalais

My HVAC tech, John, arrived one-time, was very knowledgeable, courteous and respectful of my home. He was able to fix the issue quickly and provided a clear explanation of what happened. Highly recommend Horizon Services.

Rebecca Chaney

We had just moved into our house at the end of the summer last year and the AC worked fine. Tried to turn it on this year and no cold air. Horizon was able to come within two days and on a weekend no less. No charge initially just to come out which was great. The technician Chris was on time and was able to get our system up and running again. Overall great experience.

Leamon Tuttle

Matt was cheerful, professional, and responsive to our needs. He walked me through every stage of the process and allowed me to make informed decisions about what repairs we should make. He was prompt, candid about timelines, and just a pleasure to work with. Great guy and great service!

Robert Carter

The Horizon tech, Andrew was very friendly and highly knowledgeable about my AC system. This was the second Horizon AC tune-up I've had. My system needed a few parts replaced, which weren't cheap but overall still an excellent value as Horizon guarantees your AC for the rest of the cooling season. I will continue to use their services and recommend them to others.

Patricia French

I just needed an analysis of my heating/cooling system and was given some very frank assessments of it. I loved the good humor and friendliness as well as the thoroughness of this worker. Thank you.

Donna Norman

I always get professional service from Horizon. Our technician Josh was knowledgeable and friendly. He kept me informed and respected my property.

Brian Sparenberg

Jonathon was on time, professional, knowledgeable, and up front and honest with the repair details and cost. I highly recommend Horizon to anyone who needs their services. Their customer service has always been incredible, which is rare these days. Excellent company to do business with!

Sheila Brand

Tim Rath of Horizon services is the best plumber we have ever had. Over the past few years he has tackled some really complex problems with our shower and radiant heating infrastructure system. We are extremely satisfied with his work and with Horizon in general! Highly recommend them and particular Tim Rath.

Josh Henderson

We had an AC tune up a couple of weeks ago, and Horizon was great. The technician came out on time, was knowledgeable and pleasant, and didn't attempt to sell us any products or services we didn't need. He said the AC was in good shape after the tune up, replaced a dirty filter, and went on his way. Horizon also honored a coupon for a lower tune up price, even though it had expired. Would definitely use again!

Spiritual Cipher

James C came out and repaired my hot water heater. He gave me several options ranging from repair to replacement and altho I went with repair he was honest about what was involved with my particular situation...he practically worked a miracle with my tank and I am really thankful. Price was reasonable and I would use them again. 5 stars!

Randy Engel

Brandon was beyond professional. He answered all our questions and made sure we understood everything before and during the work. He replaced our water heater and laundry sink and was through, attentive, knowledgeable and impeccable in his work. We trusted him and the company and will use their other services. Beyond pleased.

Glenn Kasten-Sportes

I called Horizon Serviced because I wanted to get a quote to replace the toilets. Brandon was the plumber who came out and he was kind, courteous, professional, walked me through everything and answered all of my questions. I would definitely like Brandon to come back to replace the remaining two toilets in my house when the time comes! Brandon gets 5 stars, but I put only a 4 overall because they're a bit on the pricey side, however, I know plumbing in general is expensive (I had a bit of a sticker shot when I saw the cost yesterday!). I will still be using them again!

Elsie Davis

The Horizon people who worked with me were professional, pleasant and absolutely knew what they were doing. This includes everyone I spoke to from my first call through to the completion of the AC installation. I have called on Horizon before and will definitely use them again for whatever project needs their kind of expertise in the future.

Darren Petrie

My hot water heater sprung a leak on a weekend and I was leaving town in two days. I called Horizon and they were able to send someone same day. The dispatcher said the plumber would have water heaters on the truck for install. This was not true. The plumber did NOT arrive within the window I was given. This is supposed to result in "no service charge" however since this visit was just to quote an install the late arrival guarantee didn't apply I guess. Tim quoted me a price which was pretty steep and I'm sure more than competitors. However with a small window I went ahead and had Horizon perform the install. Tim went out of his way to come in early the next day on a Sunday and do the install. He did quality work. So I'm thankful and appreciative of the work done. Just very expensive.

Kind Bee

The catastrophe of heat not working properly, what an ordeal! The service I received a few weeks ago from Horizon was far above my expectations Our Technician Sean(sp?), was quickly able to identify the problem with ease. The company has upfront pricing, which is much needed with all repairs. So kudos to Sean and the team at Horizon....

Andrew Jung

I live in Maryland and was helped by Caleb. It was easily the best experience I've had getting a home repair. He was extremely friendly, respectful, and professional. He happily explained everything he was doing and how he diagnosed the issue. It also took him no time at all to investigate and fix the problem. Now my AC is working better than ever.

THR3EYEZ

Our technician (Shawn) was professional, prompt & communicated clearly what the issue was and the options to resolve it. Once we committed to getting the work done he completed it thoroughly. If we ever needed service again I'd definitely request him specifically.

Lesley Riley

I called Horizon Services to inspect an 18-year-old HVAC system. After the repairs were estimated, it made sense to replace the system. Someone came to evaluate the requirements, and provided me with a wide range of options. They were able to install the next day. Could not have been more impressed with the k owl edge and professionalism of Carl, Todd, and James and Tim.

Rob Hiken

I could not have been happier. After a bad experience with another company Horizon came out on a Saturday to make sure I could have AC by Tuesday during the hottest week of the year. Repair and install techs were both knowledgeable, friendly, and most importantly on time.

E K A

I have an update to my previous review. I got a call about a day after the review posted from a representative of Horizon Services. She apologized and explained to me what may have happened and promised that they will make amends for my loss in time and effort in preparing the utility room for service by sending me a gift card. True to their word, i got a $50 gift card from them a few days ago. They have a customer for life!!! I already scheduled an inspection of my heating system with them in October. Thanks Horizon Services for your responsiveness, Sincererly, Eugene Satisfied Customer The overall experience was great. The only negative was that I had an appointment on Monday and nobody showed up nor called. I therefore had to call again and reschedule the appointment. That was very disappointing since in the past Horizon was always on top of things. They quickly rescheduled another technician for the following day. He was great.

Karen H.A.

Horizon was very responsive and quick to come out. They cleared a clogged drain and repaired a leaking pipe. Price was very reasonable. I will definitely use them for all my plumbing needs.

Javier Pica

Oliver is excellent, came on time, very politeand kniwledgable. Fixwd my AC in no time. Wpuld use them again!

Ellie Winkleman

He was wonderful! Very professional and friendly. Knowledgeable and patient with my novice questions!

Joy J Chen

Johnny was a soft speaking, hardworking technician, not the pushy, high-charging type of a guy. He listened, he was patient and very comforting, and kind. He helped me make phone calls to the water supply company in order to figure out what the problem was and patiently waited for their people to come over to turn off the water. He cleaned up the leaked water meticulously after the work was done. Johnny has won my trust. I liked the ladies in the Horizon office as well because they responded to me promptly, and notified me as soon as there's a change in scheduling. I would highly recommend Horizon to family and friends.

Rhonda Kershaw

The team of technicians that installed our air conditioning system was great. They were very courteous and personable. Once we contacted Horizon, we didn't have to wait days for the technicians to come. They arrived early in the morning, worked all day, and were finished around 4 pm. When finished, each tech explained what he did in detail. And, they explained in layman's terms (Yay!). My husband, Tony, and I appreciated their promptness, expertise, and courtesy as they worked throughout the day. Thanks, Horizon.

Brian Fullerton

I woke up to no heat and called Horizon after seeing their TV ads... they lived up to every word!! The technicians were awesome and knew their business! They diagnosed and fixed an electrical issue on my furnace in a matter of minutes, literally about 5 minutes. There was no, "let's replace this and then replace that" "try this and try that". It was clear that these guys are true professionals. Super fair pricing and on-time arrival. I highly recommend using this company!

B Kasabula

I was thrilled with my experience using Horizon. We had our heat turn off during very low temperatures. I tried to call a local provider and could not get a call back. I decided to call Horizon remembering their commercials. I was shocked how responsive they were to my issue. I had a great technician, Ben at my home within 24 hours. He identified the problem quickly and was very informative during the visit. I already scheduled a followup tune up for both my systems, which Horizon scheduled for less than a week away. I always thought this company made a pretty large promise to live up to in their advertisements but from my experience, they exceeded it.

Mike Brown

Lloyd did a great job on installing a replacement A/C system that had two leaks. He did verify if I wanted to replace the furnace and understood my reasons. He walked me through the work that was being done and did a great job explaining the new system. With COVID Lloyd did follow guidance and safety within my residence.

Jill Grimm

Horizon services does a thorough job informing us about cleanings needed, what needs to be done now, what can be done later, & how our system has been performing. They are always, punctual, polite, & patient. It is a wonderful perk that they offer Saturday and Sunday hours. We had a plumbing issue & Horizon Servicescame out quickly to assess & repair the toilet. The technician was very polite & very knowledgeable. Once again, Horizon Services didn’t disappoint me.

Dawn Martinez

Joshua was on time,very polite,knowledgeable,explained and answered all my questions..

mark williams

I'm absolutely over the moon about my experience! Matt was very knowledgeable and communicative about everything that he was doing. He managed to get things back in running order with no muss or fuss. Didn't try to up sell me or anything. I normally try to do business with local contractors but I am very satisfied with dealing with a bigger business such as yours that still has that personal touch.. From the first phone call to the repair everything was top notch. Thanks so much!

Arnaldo Cuevas

Adam & Dominic did excellent excellent job. They took their time to do the job correctly and clean. They did a lot of work at my home and left everything clean and tested all the sensors before leaving. They explained all their job first and explained after completion how to maintenance the equipment properly. I will highly recommend these two installers and the company to more customers. Big 5 stars team.

Bradley Costantino

Horizon services has been servicing my HVAC every spring & fall for the past two years. Both technicians that I have dealt with were very knowledgeable and professional. Always respectful of my house and my family and genuinely want to help keep my HVAC system in order. I would definitely recommend their services.

Ken Gra

I’m a repeat customer of Horizon and we’re always very pleased with the services provided. We’ve used them several times and they’re always able to show up the same day and get the job done quickly, professionally and they guarantee their work. Customers for life. Our service technician, Quintin Roycroft, is an exceptional representative of this company.

Gregg Jensen

Installation crew and salesman were professional and knowledgeable. Installation was performed in great detail and communicated throughout the process. I hope the Lennox air conditioning system performs just as well for the next +10 years!

rudy iglesias

Great service, fair price, great follow-up and response. The tech (Antwon) that replaced our water heater was professional, punctual, and answered any question that I asked. (Found Horizon under BBB for Maryland - great ratings in every category and a ton of positive customer reviews. Add my input to those of the many satisfied customers.)

Jim Perry

Our hot water heater had to be replaced, after partially flooding our basement and our technician from Horizon was excellent! Gregg explained our options, was very respectful of our property and his work was exceptional. He has a wonderful, upbeat personality and was able to relieve some stress of the situation of having to have our hot water replaced unexpectedly. Great job Horizon!!

María Oyola

Tyrone Parker and his crew were amazing! I was very anxious about the whole process but Tyrone ensured everything was set up properly and was very kind throughout. Tyrone, thank you so much. It was a long install and I know how hard you and your crew worked. My family is very grateful. I hope they take good care of you over there at Horizon!

d bradshaw

I have had good experiences in the past but the tech came by and seemed rushed and completed two tune ups on my heat pumps in about 15 minutes and never checked the indoor units. I'm used to techs checking coils capacitors etc.UPDATE..I called and they agreed the tech didn't follow their checklist and without hesitation refunded the amount I paid.

Eric Anderson, Sr.

My technician, Michael, was arrived on time and was professional and pleasant. Very respectable. He was very thorough, explaining every step of the process. He took his time and did an excellent job. Outstanding service by him and the company.

Gregory Franzoni

John arrived early, which was appreciated. He wore booties over his shoes to protect our carpet. He inspected our heating system carefully, changed the air filter, and reported that the system was operating normally. John was very friendly and did an excellent job. Horizon Services has been our HVAC and plumbing company for several years.

Susan Kern

Jovan is courteous, professional and knowledgeable. I'm very glad my neighbor recommended Horizon - and that the company has excellent, well-trained service personnel like Jovan. I highly recommend this company and technician.

Tomcy Thomas

Matt arrived on time and ensured he took all precautions before entering the home. He did not rush his job and went about patiently checking everything he had to and took all the relevant pictures. Cleaned up any mess after the work and was patient to explain all the details. He was very candid with his recommendation which made a lot of sense, logically. Love his work and would recommend him to others.

Tsegereda Yisrael

Our Plumbing Technician, Mike Leventon gave us excellent service and was very knowledgeable on the service he provided us. Going forward we'll definitely be requesting him if we have plumbing issues. Thank you so much for the great service we received and the customer service was also awesome!

Donna Hall

Horizon services are above and beyond the expectations that one would have for someone who comes to do repairs on your home. The technician was very professional, efficient, knowledgeable and took the time needed to evaluate my entire system before giving me a diagnosis on the problem of my unit. I had seen the advertisements on television I was very very intrigued and now that I've had the services the advertisement is 100% correct .they are on time , efficient and they certainly do give you the attention that you need in order to have repairs done properly

John Cordiano

Calvin was incredibly professional and kind when he visited our home. He was able to diagnose and resolve our problem very quickly. I would recommend his work to anyone.

Kenneth Knight

Update May 2020 - Horizon customer service is top notch from the person who answers the phones all the way to every technician that enters a home. You would think I got paid to say that but it’s just refreshing to deal with a company that really takes customer satisfaction seriously. Great job to the team of James, Sean and Butch installing my new system! Update Oct 2019: They must only hire top notch technicians. Matthew is the latest technician to provide outstanding customer service and workmanship. A++ Update: Make that 4 years and counting. Still providing A+ service with the latest visit from Andres. I don’t on letting anyone else service my HVAC as long as these folks are in business. Will seek a replacement through them when it’s time. I’ve been using Horizon Services exclusively for HVAC services for the past 3 years. I’m always completely satisfied. These guys always know what they are doing and provide top notch customer service. For the latest visit I had Carl Robinson and once again he provided A+ service. I’ll definitely be using them when I eventually have to replace my system. Upfront pricing, no overbearing sales pitches and quality worksmanship each time.

David Ortiz

The technician came, did all of the inspection and maintenance on our furnace. He showed up on time, with a mask on, and protective footwear to avoid getting our house dirty. We had asked about some recommended maintenance that would have cost around $300 that a technician had recommended before, and he pointed out a more severe issue, and said not to bother until we fixed that. After totaling up the issues with our 13 year old system, we asked about the cost to replace, and he was able to set us up with an appointment to find that out as well.

Sally Snader

During my yearly AC check, Clifford was quite knowledgeable, as every technician has been. He informed me about changes with types of freon. (My AC is almost 30 years old.) He said there was a record in their system of me using a different company 2 years ago. Because I didn't know what type of Freon that company used, Clifford explained he could/would not use Freon at my visit (if needed). They are very thorough doing things I've never had done by any other company. I use Horizon Services for my furnace and AC checks. Horizon is not covered by my home warranty, but if so, I would have had them replace my AC. Instead, I have to wait until it's broken. Who ever heard of a company offering a 10 year warranty on parts and labor? Horizon Services does!

Wayde Smith

We woke up Saturday morning to the sound of our smoke detectors going off and a burning smell. Our heating unit was making an odd noise so we called Horizon Services. They quickly put us on their schedule for the today. We received an email notifying us that Shawn Monroe would put our technician and also provided a photo of Shawn. Upon arriving, Shawn, in orange shoe protectors, made friends with our dog, Leo, and listened as I further explained our situation. He followed me to the furnace and set to work to find out the cause. A bad blower motor was the issue. Shawn also looked over the other parts of the unit to determine if the motor was the only problem that needed his attention. He showed me a cost breakdown before heading to his truck for the replacement parts. There was heat back in the house within the hour and Shawn walked out after cleaning up the work area. I was very happy that Horizon Services could get a technician out to the house that day and for having Shawn being our tech. A very knowledgeable and respectful technician. Thank you...

Janis Hofsass

Brandon was amazing! Fixed our pipe on day after Christmas. Polite, professionall and knowledgeable. We will use Horizon for future needs for sure!

Matt Seligman

Andres was courtesy, professional, and knowledgeable. He went above and beyond to address all of my heating and duct work concerns. I would recommend Horizon and Andres for future HVAC issues.

Stephen Porcher

What a great first experience! I was desperate having a pipe break. Within a few hours they were there. I was greeted by a very nice technician, Tony, who was neat, clean, professional. They didn't know me from Adam, but I felt like a regular customer! Will use them again in a heatbeat!

Lydia S.

Horizon services came out to repair my heat pump during the terrible cold snap. They had difficulty diagnosing the problem and had to return daily for several days in order to get it repaired. The technicians were professional and always arrived during their scheduled appointment window. There were some mistakes made by the company in diagnosing the issue which Horizon admitted and took accountability for. Although it’s not ideal to encounter errors with a professional repair I appreciate the fact they owned their mistakes instead of sweeping them under the rug. Throughout everything they maintained good customer service. I would use and recommend Horizon services again in the future.

Ed Fisher

Matt, our HVAC Service Technician arrived as scheduled. He was clean, well dressed, personable, and professional. Explained what he was doing during the inspection and the problems he found in an easy to understand way. I would do business with Horizon Services in the future and recommend them without reservations.

M Ramin

It’s only been two days but I’m pleased so far. Dominic and Glen were great and we’re very helpful in answering my questions. I gave the company four stars because the salesman said it would only take a few hours to replace my furnace, AC and water heater but they were here almost 14 hours. Although I received a $200 rebate, I just saw a $1600 coupon. I hope I didn’t qualify because I’d be really disappointed considering how much I paid for that system.

Bruce yates

Service Tech DeVaughn was excellent in customer service, knowledgeable of his job, informative, prompt, and respectful. I was quite pleased with his service. Great representation of a Horizon! I highly recommend!

Michelle Fenton

Kevin and Matt are Outstanding professionals! They are knowledgeable, caring and respectful service professionals. They provided a 10+ experience and I will recommend them and company to everyone that I know.

Marc Postman

Matt Freidenberg from Horizon Services helped get our A/C back online quickly. He was professional and efficient in getting to work and analyzing the (fortunately simple!) issue with the system. We had a service contract with another provider but they could not get out to service our A/C for at least a week. We called Horizon on a Saturday and they came out the next day. Given that we were entering a 95+ degree heat wave, that is the kind of excellent service we like to see.

Lisa Schkloven

Kevin Green came to check on a suspected leaking toilet. He was on time, polite, clean and conscientious. We have used him in the past and will request him in the future if and when an issue arises.

Gloria Powell

John installed a humidifier on our heating system. He did a wonderful job and was very professional. It was a long day for him but you would never know it by his behavior - always courteous and professional. John gets 5 stars for his outstanding work.

Matthew Dinsmore

Tim did a great job repairing a broken hose bib. He was very knowledgeable, professional, and did a good job explaining the repair and the new hardware he installed. Jovan performed a furnace check up and quoted a whole home humidifier system for me. He was professional and did a great job!

Renee Yarbough-Williams

Jovan was very polite and professional. He worked well with me and my husband. He answered our questions and explained the problem in simple terms so I could understand. My husband knew what he was talking about, but I didn't. He was very patient and a great service person. I would be happy to have him return if there are any issues with the heating system in the future, or for the yearly maintenance.

Gabriel Martinez

My tech Bacary was very helpful, knowledgeable and friendly. He identified several low cost preventative measures that likely saved me money and headaches in the long run. My hvac runs noticeably better after his tuneup. Definitely recommend.

Nicole Reyes

James and Tom were great. On time, professional, efficient and quick. James walked us through our new thermostat and unit, and explained everything clearly. We have a young baby, so the urgency behind replacing our AC after it went out on us during this heat wave was critical. So happy we found Horizon. It only took 3 days to make this all happen - from the moment we called, we received support right away. Will definitely be recommending them to friends and family, and using them for all of our HVAC needs in the future!

Indigo Routh

Jorge Borja and his accompanying technician were amazing and they worked hard all day to make sure my unit was properly installed. My unit was tricky because it was in such a tight space, but they were able to expertly install a brand new HVAC unit. I am happy with the results.

Christine Robare

Our heat went out in the middle of one some record cold days here in Maryland and of the three companies we called Horizon was the only one that was able to come out to service our furnace within 14 hours (the other companies were giving us 5 day to 1 week out timeframes.) So that was a huge plus. The tech that came out was knowledgeable, found the problem quickly (our capaciter was fried), and fixed the issue quickly. We were very happy with the price (the $80 service call fee was waived, so we just paid for parts and installation.) Very happy with the service.

mark day

I had an issue with my boiler and baseboard heat for over 5 years. Tried a few service companies with no success in fixing it. Clifford knew what to do and how to fix it properly. He took the time to do a great job! I highly recommend him and Horizon Services!

Alexandr Sablin

Andres Hoyos is Great professional. He is TOP NOTCH and very knowledgeable, was able to identify and fix the issue with HVAC!!!Make some other useful notes on maintenance and care of the unit.

Bill Crystal

Professional, courteous and complete my HVAC system was replaced in one day with minimum hassle. Joe and his crew explained the new system and thermostat to me and my wife with patience and attention. It was a pleasant experience having them in my house to do the work. I will definitely use Horizon Services again if the need arises.

Hales Rymel

This was the second time that I used Horizon, and I was impressed again. Every Horizon employee who I've spoke to has been incredibly accommodating, respectful, and professional, even in situations that I'm stressed. I've been most impressed with how understanding the techs are with animals or small children in the home. I can't recommend Horizon enough.

Ann Saka

My experience with Horizon has been second to none over the years. I am always at peace knowing that technicians are always a phone call away, even very late at night. I have elected not to search elsewhere for services provided by Horizon and will enthusiastically recommend such to friends and others whenever the opportunity arises. Kudos go to the entire Horizon staff, particularly the call receivers and dispatchers and indeed the technicians, who are always extremely pleasant.

M Bremerman

Andres Hoyos was our service technician on our 5/1 call and he did an excellent job! After replacing the blower motor in our furnace (which was leaking oil) he tested the A/C and discovered the compressor fan motor on the outside unit was not working. After troubleshooting the motor which included replacing the boost capacitor we concluded the motor had failed (it was 12 years old) and needed replacement. He had to order the motor since it was not in stock. He returned on Wednesday 5/6 in the pouring rain to install the new motor. The replacement motor was also defective (spinning at very low rpm) so he had to call Carrier to find us another motor. After they gave him the runaround on the motors availability he drove all the way to Gaithersburg to pick it up. After returning he installed the new motor (once again, in a driving rain) and the repair was complete. He literally went the extra mile for us and treated us like a family member. We are very grateful for his efforts. I hope Horizon realizes what a great technician and person they have working for them. Thank you Andres!

Matthew Naimaster

Kept getting coupons in the mail for the A/C tuneup so I figured sure might as well have it done. First Tech that came out did not do the complete job was just trying to sell a new unit, however Horizon stood behind their services and sent out a different tech who was very thorough and did a great job. Wish the first time it would have been right but I feel that's the tech not the company's fault .

Medeisa Hatton

I have used Horizon for several services in the past month. Unfortunately, I needed several repairs at the same time. My most recent service was regarding my sump pump spraying water outside my home. The tech, Robert Whitley, was professional and knowledgeable about plumbing services. He took the time to clearly explain what the issue was and what needed to be done to resolve it. He made every attempt to ensure he covered everything before he left. He went above and beyond. I really appreciated his courteous service and professionalism on the job!

Heather Wick

When I bought my home a few months ago, my home inspector advised me that the HVAC system would probably need to be replaced "sooner rather than later". Still, I was hoping to ride it out another year or so. But on Friday, a burning smell hit (and not the dusty HVAC first seasonal use smell). A wonderful tech came right out and gave us all of our options. The repair would have been a bit pricey so we decided to bite the bullet and replace the whole system now rather than gamble with a repair that may or may not carry us for a while. I was so stressed! The issues started on Friday and I had my new system by the end of the weekend. Dave and his team were amazing! They made an otherwise stressful experience very pleasant. Friendly, knowledgeable, and dedicated to doing a great job. They were very respectful of my home and were even friendly with my neighbor. They took the time to explain how to get the most out my new system and even explained why I had some inconsistent temps with my old one. They cleaned up so well you would never even know they were here! I even saw one of them on hands and knees in my driveway making sure no screws, etc were left behind. Look, if you are reading this with the goal of finding the cheapest price, these guys might not be it honestly. But if you are willing to spend a little more for quality customer service and guarenteed peace of mind - then these are your guys & gals. I will not use anyone else for my plumbing/HVAC. And I love knowing that I can call them day or night and someone will come right out under my new systems parts/labor guarentee. Keeping people on the ready 24/7 is not cheap. I understand why they may charge a bit more up front. But the peace of mind is worth it to me. And I would highly recommend Horizon. Especially Dave and his team. Good, friendly, down-to-earth people who understand how important it is to still provide excellent customer service in a world that has largely moved away from the old "customer is always right" model of doing business. Awesome job Dave & crew! Horizon should be proud to have you on their team! I would score you higher if I could! :)

Heather Garner

I signed up for their $59 ac tune up service. The customer service was friendly, knowledgeable and professional from scheduling the appointment to the actual service. Shaun where's my technician and was very friendly, knowledgeable and professional throughout the entire experience. this was one of the best customer service experiences I've had with any industry. I would highly recommend the service to others.

Leslie Fields

My Water heater needed to be replaced. Technician sent to my home was an excellent representative of your company. He was very professional and pleasant throughout the time spent in my home. He also informed me of every detail and I greatly appreciated that! I would highly recommend this company.

Sara Watson

Many companies promise same day service but change their tune when called, not Horizon! Horizon delivered same day service for my broken hot water heater. I was offered several options, including changing the layout of my laundry room to afford more space. Robert Whitley was professional and courteous. We use Horizon for our annual AC service as well. Completely satisfied with the work and price.

Jeremy

If you all haven't found or used Horizon Services, yet - and you need HVAC or plumbing services, they are well worth looking into. Great experience. Great technician - Giovanni! (Wiped down our equipment; wore protective booties around house; very patient.) Just finished my heating unit service, and I already scheduled them for my summer A/C service. Look them up!

Bryon Falen

Our new outdoor unit stopped working yesterday and I gave them a call and had a service tech out the next afternoon. Come to find out the outdoor unit failed ( which doesn't happen that often ) they are now working on getting a new unit to install by Saturday. They are fast to fix and honor their warranty and to get our heat back up and running as quick as they can. They have treated us great from day one. They are a great company and they hire our vets. Which I like and will continue to support and use Horizon services.

Linda Myers

Used them before and will use them again. 24/7 answering service, 1 day advance reminder, 30 minute notice Tech arrived on time (just before me), wore booties, explained what he was doing, explained what needed adjustment, made recommendations and suggestions, was friendly, completed his work, and left. I had an electronic report and invoice by email within 10 minutes.

rachael campbell

I greatly appreciate the convenience of same day service. My issue could not wait. Dispatch also called to schedule me earlier than my scheduled appointment as the technician finished his previous service call early. Harry also told me to visit your website for coupons so that I could save some money. Thank you for your excellent customer service from the initial call through the service visit.

Mel Morones

I must say that the service technician (Larry ?) did an amazing job not only reconfiguring my Nest thermostat to the heat mode, but he also made it possible that the AC mode worked as well!! I have had four other HVAC technicians (and one was also from Horizon!) to my home over the past year+ to try to see if it was even possible, and NO ONE could figure it out until Larry visited and made it happen and he did it in no time at all! Wow! I am very happy with his service and I would highly recommend him to my friends and family. Thank you again!!

Leslie Reese

My experience with Horizon Servicies was wonderful. Our technician, Carl C. was friendly and knowledgeable. He had our air conditioning up and running in no time. He explained what was wrong, in addition to the current overall condition of our old unit. I appreciated his honesty and recommnendations. I definitely plan to use Horizon for all our cooling and heating needs in the future. I would positively recommend them to family, friends and others!

Frank Alrub

Our furnace stopped working on a very cold night, I called a Horizon services and set up a time for the tech to come out here and check the problem. The tech arrived on time, he was very professional,and very helpful. I explained to him that I think I figured the problem out, he called his office and they gave a choice to do a tune up on the system for $89 or they can leave without a charge since they can’t change a propane regulator at the in ground tank. I decided to let them leave. Very honest, and upfront. I would use this company again if we need future services. A++++++ Thanks

Jill Y

Nate was very thorough and explained everything he did to service our furnace. He arrived on time, even a little early, and was very professional. Great experience with Nate and Horizon.

Natalya B.

We had a great experience with Horizon! We hired Horizon to replace our 6-year old HVAC system. Yes, only 6 years old! We have lived in the current house for 10 years now and every season (not year, SEASON) since the day we moved in something was wrong with it. At first it was the original system that was the problem. We had a home warranty and kept paying them to keep sending someone out to fix it. Every. Season. And every time something else was wrong. Finally, 6 years ago we bit the bullet and replaced the system, again through home warranty. We even paid extra out of pocket to get a slightly better system than what the warranty was willing to cover. The installing company was not our choice, again because of home warranty. Long story short, the new system worked properly for about one season (even then it required a tech to come back out and fix the quantity of freon in the system, since something was off). And every season, winter and summer, since the new system was installed there was some other problem. The indoor blower flooded the basement twice due to some issue with the drain pipe. The coil had to be replaced. The house was not being cooled in the summer (even couldn't get it down to 76-77 degrees on an 85 deg day!) no matter what the techs the home warranty sent did! We called the original installer about the problem and have received no calls back, not sure if they are even around any more. One of the techs that came out even got electrocuted by the outside unit! So we dropped the home warranty company, never again will we use them. We saw the Horizon trucks in the neighborhood and decided to give them a call. They came to check the system and said the coil needs to be replaced. Again. At this point we were very upset by the whole situation. The tech explained that there must have been some debris in the lines (that were never replaced when the new system was installed) that must be causing these repeated failures. That our compressor sounds like it's 15 years old and not 6 (another company told us the same thing 2 years ago). That replacing the coil (very expensive!!) will not prevent the outdoor unit from giving out in the next year or two at most. That it may not get rid of the debris in the line even if properly cleaned out. We were not prepared for the cost to replace the whole system but did not have a choice. We decided to hire Horizon to replace our HVAC because of the promises they made. Yes, everyone makes promises so we knew we were taking a chance with these guys. They promised to replace the entire system, including the lines. They said that our unit was undersized and that they can install a bigger system (the previous company and home warranty wouldn't do it). They promised to provide a catch tray and sensor so our basement won't flood again. They promised to do a neat install without unnecessary disturbances to our basement. They promised to have a clean worksite and to complete their work quickly and efficiently. They promised our house will feel great afterward. We told them our past experience left us quite dubious but partly because we wanted to believe them and partly because we didn't have a choice, we went ahead. Well, we have had the system for almost two weeks now and can say that they fulfilled all of the promises they made. The installers were courteous, patient, very careful in these COVID times and efficient in getting the work done. They walked us through every change they made and answered all our questions. They left a neat and clean space behind them. Yes, the jury is still out on the longevity of the system but the 10-year warranty (in writing) they gave us on parts and labor helps put some of those worries at ease. In the meantime I write this from the comfort of my cool 75 deg and 48% humidity house (it's 82 and 67% outside) and consider it money well spent. I would highly recommend Horizon for your HVAC install.

J K

I've used Horizon Services to replace my main water line and recently my heart pump and outside unit. Both time the techs they sent were very knowledgeable and did a great job. Everything was cleaned up nicely afterwards too. I would definitely recommend them.

J T

Eric came today to perform a tune-up on the AC system. He was very thorough and professional.

Cynthia Montes

Excellent installation, very professional and knowledgeable. 7/10/2020 to add to my original review. I just had Baltimore county come out to review the installation of my new furnace and air conditioner. They told me the wires were all neatly installed and tied down. As well as everything being sealed. I give Horizon an A+. Very happy!

Cherokee Layson-Wolf

Had a great experience with Horizing after only using our home warranty program for years. Our Technician, Matt F., did a great job describing the work needed and always asked if I had any questions or concerns. My heating system now works as it should be and we are ready for winter.

Monique Wood

In a nutshell, boiler shutdown by a company I did not trust. I called Horizon for a second opinion. Eric S. came out assessed the same unfortunately, however he showed pictures of my boiler and there was no question it was on last legs. This was 2 days before Christmas and FREEZING temps were on the way. Horizon had someone within the hour at my home to measure and give estimates, and could have it installed THE NEXT DAY! Todd gave us many options on pricing and finance. the next day the 2 man crew came in and showed 15 minutes before the scheduled start time. EVERY Horizon employee was professional and courteous. They made sure they kept my home clean while working and left the basement looking better than when they got there, lol. They made us feel that our business and our needs were the only things that mattered. I AM A CUSTOMER FOR LIFE! Thanks again for making sure the family that was coming for dinner on Christmas day was nice and warm.

Gordon Reilly

My 28 year old heating system went kaput on the coldest night of this year and thanks to Horizon Services and specifically to service technician Andres Hoyos my family will be warm this fall and winter. His repairs will also help reduce my electric bills in both heating and air conditioning I didn’t realize just how bad my system was failing. Andres was prompt, professional, knowledgeable and determined to find and correct my systems problems. He did so in one day at a very reasonable price. It’s great that you can still find a company and employees that are so devoted to doing a quality job. Signed on to their Priority Partner Plan to maintain my older system. Thanks again Horizon.

John Larsh

⁣ ­ Horizon Services, I wanted to let you know Joshua represented your Company outstanding today. He did a wonderful job and was very professional. I hope he continues to be my Service Technician everytime I need service.

Chris Morris

The Horizon team did a fantastic while executing the conversion of our boiler from fuel oil to propane. Scott, of the sales team, gave us a fair price using high quality components. The system he spec'ed is an unbelievable upgrade to what we had previously. Adam, who led the installation team, did an incredible job of providing us with a diligently cleaned work area and professional looking new system. You wouldn't think a boiler could look "spiffy", but this one does. We are absolutely delighted with the final product.

Megan Wilberton

We had a great experience with Horizon. Our technician, Eric, explained how our gas furnace should work, and he helped us make an appointment for a plumber to look at our troublesome water heater. We are first time home owners, so it was important for us to understand how things worked for our peace of mind.

Andrea French

Horizon kept in constant communication with me throughout the day. Then the tech arrived early and spent time patiently telling me all of the possible options I had to fix my problem. Excellent service!

Patricia Sager

The Horizon tech was very knowledgeable about my issue and explained the problem and solution in detail. I was offered a maintenance plan but did not feel any pressure to buy it. All my questions were answered and I am happy that I contacted Horizon.

K AB

James and Timothy were terrific. James came on time on Christmas. He was professional and cared. He had his mask and footsies on the whole time. Tim was equally professional and detail oriented. He made sure everything was done perfectly. I highly recommend Horizon to anyone needing the job done right.

Tonja Knight

Omar was attentive. He listened to our concerns and was reassuring. Omar was very knowledgeable and thorough in his explanation of his diagnosis. He was professional and provided great customer service. He was great to work with.

George Henderson

This is the 4th time I have tried to fill out this section. The...keeps going back to Google with no options to return! So, because the technician deserves it, I will try again... Our door bell works at times but not this day. I really appreciate the technician's efforts to get in touch with me. He presented as an appropriate young man who was quietly comfortable in his ability to do his job. The plumbing issue proved complicated. He discussed the problem and options with me. I was not looking forward to moving a lot of stuff to get access to the tub from another room. He made another trip to the basement and found an option. The technician went to his truck a couple of times looking for options as well. The clog was difficult to clear. Afterwards he explained the issue. Did the work take longer than expected? Certainly. He remained focused on the job, not the clock. I respect him for that. I believe the problem was solved because of the technicians professional approach to his job. I sincerely say that he is a bright young man with the ability to go far because of his desire to learn and to get it right.

Hugo Etienne

A great experience overall thanks to a quick turnaround time for scheduling and a great tech. John was professional, timely, and took time to answer and address all my nuances of questions about the heating system and any suggestions that came to mind. I learned quite a bit and will look to Horizon for my future HVAC upgrades.

Kristine Loesch

Had an emergency situation with my a/c unit and it was repaired the same day. The technician (Kevaughan)arrived on time and did a great job. I'm very pleased with Horizon Services.

Bevy

Gavin, did an excellent job cleaning our AC unit, was friendly and explained all that was done. He was on time and did a good job. I feel much better that the job was done!! Thank You, William M.

Matthew Cooper

George and Alex from Horizon Services installed a new AC/Heat system. They spent approximately 10 hours at my home installing the units. They did a tremendous job from top to bottom. They were extremely clean with their workspace, respectful, and hard working. I couldn't be happier.

Andrew Altshuler

Michael and Josh were extremely helpful in figuring out the issue we were having with our HVAC, humidifier, and thermostat. They really helped me understand what was going on and presented me with the best options for fixing the problems. If we encounter anymore issues moving forward, I hope to have Michael of Josh take a look.

Kennis Termini

My technician was Tony and I was very pleased with his demeanor and professionalism. Yes, I would use this service again. Happy with the outcome. Many thanks for a job well done.

Mark

First let me say how truly pleased I was by Calvin Parnell today! He was here on time, provided wonderful advice for a new water heater, pressure relief valve, and HVAC service plan. He worked non-stop until the 5+ hour job was done! What a wonderful feeling that the new equipment with warranty was installed properly...and it fixed the problems we were having. I’d always want Calvin as our technician if possible! After seeing your ads and emails, we’re so glad we chose Horizon. Calvin was very knowledgeable, personable, and professional. He wore a mask due to Covid 100% of the time, as did I. He’s a great asset to Horizon and you can take pride in having him as an employee of the company. Calvin made our day! Thanks again so much! Mark Duvall (Feel free to use our endorsement as we will also be mentioning the quality service We received to our friends and neighbors.)

Brian

Mr. Whitley and Marvin came to our house and they were extremely knowledgeable about our 1949 plumbing and how to repair our leaks without major renovations or breaking the bank. All of our questions were answered, they arrived on time, & they were efficient. We felt blessed to sum it up. We are certainly happy we called Horizon Services.

Elizabeth Glenn Cappe

We had an HVAC issue that was causing water issues in our basement. We called Horizon on Saturday night, and my husband stayed home from work to meet the contractor who came out on Monday morning. Ben Austin was the service technician, and my husband called me when Ben left to let me know how friendly, honest and knowledgeable Ben was. He was so pleased with Ben's level of customer service, that he asked me to get online right away to give him a 5 star review. Ben, even though I never met you, I think you should be voted employee of the month.

Mark Sherwood

The sales rep Rebecca was thorough and pleasant. She described my different options and helped find a solution that best fit my needs and budget. She helped find rebates to save me money, as well as coordinate the date and time for the install. The technician Jorge showed up on time and assessed what needed to be done for a difficult full HVAC system replacement in my home. He explained the work that needed to be done and got started immediately. During the 16 hour install, Jorge and Alex were very professional, patient to answer any questions and thoroughly cleaned up when the job was completed. Before leaving at 11:45pm, Jorge took his time to explain all the work performed, as well as describing the features of the new thermostat. I'd highly recommend Horizon and their quality technicians.

Dave Fleming

Very satisfied with our technician, Kevaughn. Knowledgeable and friendly. Knew exactly what to do and handled the HVAC repair quickly and efficiently. This man knows his stuff We're extremely happy with Kevaugh's performance. Thank you!

Jason Postlethwait

John M. Came out and did an amazing job getting our AC system back up and running. He was very professional and made sure to give us some advice to help maintain the longevity of our system. Thanks John

Maria Stanfill

I had my annual AC tune-up yesterday and two technicians, Josh and Michael, arrived on time. They were both personable and showed respect for my home and the current COVID 19 situation. Their work was thorough and quality. I would have either of them back for future work. Thank you Josh!

migrox1

Very satisfied with Horizon Services from making the appointment to the service I needed done to our AC unit. Very knowledgeable and answered all the questions I asked. On time, respectful of our house, and comfortable to talk to without feeling like we were being ripped off or pressured.

Adriane E.

The repairman (George) was very helpful in resolving the issue with my AC unit. He was very knowledgeable and he kept me apprised on his findings for my AC unit. I would definitely recommend him to others.

victoria hayes

I’m was so pleased with the Technician that was sent he was kind and professional which is something that’s rare to day in customer service ,he fixed the problem and gave us some good tips in maintaining the unit which was our Ac , his name was Andrew Hoyos in fact everytime I contacted this company everyone I talked with was professional if we need services in the future I will contact this company again I don’t know if I will get the same Technician but I’m certainly going to ask for him again Great Job Thank You.

Jordan Anderson

Nate was wonderful! Professional, knowledgeable and kind. He did a great job and got us fixed quick. We always have a great experience with Horizon.

Karl Greaser

I have used Horizon services on multiple occasions. They are always knowledgeable, fast, friendly and honest. I have never had a bad experience. If you want great plumbing and HVAC service call them today.

Dean Sheridan

Great job, installed new equipment and upgraded existing connections as well. works great

Tom Bond

Horizion was very timely in arriving, diagnosing the problem and performing the work needed Technician Robert was very direct and honest about what needed to be done and what the costs were. Scheduling staff arr great and very flexible too! I will use Horizon again for any future home plumbing issues.

Brian Carr

Horizon employees Adam and Ryan were very pleasant and did a great job installing our new Lennox air conditioning system. They worked quietly and efficiently and got the job done without disturbing anyone. The house is cool again despite 90 plus degree temperatures!

Paula Freer

We were very pleased with the work James did for us over the past few days. He is highly competent and professional, and is a great asset for Horizon. While the work was expensive, we are confident that the end result was A +. Thanks James for all your hard work and expertise. And for your meticulous attention to detail. We will call again when we have any plumbing concerns.

Julie Ogando

I would recommend James to anyone! I would never let another plumber in my home! He is fair and honest and I know I'm getting the best work done.

Ashleigh Holmes

I hired Horizon for the seasonal heat & AC tune up. My tech, Larry was friendly, professional and honest about my current setup. He did an excellent job and I will be taking his recommendation for future services.

Hawk Slayer

1st time customer. Service was quick and professional. Technician was very knowledgeable and explained things in a way that I could understand. Will use them from this point on. They won my HVAC business moving forward.

Nicole LeBoeuf

We needed help with our furnace pronto. Horizon was able to come out that very day AND our service technician, Andres Hoyos, was great! He was very knowledgeable, fair with pricing, and taught us a lot about our system. Thanks Andres! We'll definitely use Horizon again.

Tom Melito

Oliver was outstanding and had a great work ethic. Highly recommend this company.

Paul Faya

The Horizon technicians found dangerous cracks in our system which they pointed out to me. The next day they replaced the entire unit and hot water heater. This was done, as promised, the very next day and we are very happy with the quality of the units and the technicians who installed them.

SM

This was 4th time we used Horizon in four years. First three service calls on a/c and water heater. This time replace HVAC system and water heater. Upgraded system at fair price with excellent warranty. Outstanding service from CSR's, svc tech's, sales, and install crew. Coordinated team effort, no misunderstandings, delays, problems. Highly recommend.

Traci Clemons

They were able to come out the next day after I discovered the issue with my HVAC. Needed to replace the system. Although it took 14+ hours the team was professional and did a great job. I will definitely use this company again.

Ray B

Andres did a great job of thoroughly analyzing the issue with my AC unit in the attic. He is very knowledgeable and explained as well as showed me why my unit was not working properly. I appreciate his honesty and professionalism in fixing my problem. I would recommend their services.

Kiana Lawyer

I had a wonderful experience and will definitely call you for all future needs. The plumber (Michael) was friendly and knowledgeable, fast and efficient. He left the area clean and was very professional.

Christopher Lee

didnt get a chance to write a review when Giovanni came out last Fall to tune up our heat pump and air handler for the winter but he is very knowledgeable and willing to answer any and all questions I have during the service. This time he came out to look at our heat pump which began clicking loudly for the past 3 days since we turned on the AC. Turns out the clicking was coming from the reversing valve because freon had leaked out to about 20% pressure when the norm should be 70%. He was patient to diagnose the problem and ultimately advised a new unit as the most cost effective solution since our unit used old R22 refrigerant so we'd have to replace in 2 years anyway. I was very satisfied with both service calls and would recommend Giovanni to anyone. My only annoyance is the inflated cost of parts Horizon is willing to charge, which is not a reflection on my review of Giovanni. However, to replace a capacitor for $266 when I can buy it on Amazon for $15 is outlandish

Kevin Peck

I had some scheduling issues at first with Horizon. They originally lost my appointment and never called me back. Once I got that resolved, Dan showed up promptly, professional, friendly and took care of my repairs quickly while explaining everything he was doing and what was wrong. I would definitely recommend Horizon.

Jocelyn Banks

Had to unexpectedly replace my hvac. From the initial service call to the technicians installing the unit, everyone did an awesome job. Josh#1, Josh#2, Adam (and his coworker, I didn't catch his name). I had my inital service call on Wed, consult appt on Friday, and installation on Sat (4th of July). I'm always appreciative of workers who love dogs, and all the guys were great with mine. Thank you, Horizon.

Langer D

We had Calvin assigned to our service and was a pleasure to work with. Very professional and efficient. Would definitely like to request him for our next project.

Patrick Quinn

Horizon is a great company. They are timely and professional. They are not the cheapest by any stretch of the imagination but they do their work right and guarantee it! I've used them for many of my projects and have never been disappointed. Don't skimp, do it right the first time!

C. P. H.

UPDATE: Stand up company! Gave us our money back and more. The tech that gave us the “quote” was dealt with and they ensured that it was not a representation of their company. They made good on their word. I will call for future service. Thanks! Called them to come out and look at the furnace in the basement. Told me that I was going to have to replace it--$4,000+. The tech performed some "diagnostics" and showed me some, "rust". Got another person to come out to dx the furnace, pulled out a "pin", cleaned it with a $1 bill and charged me $50 for coming to my house. Said the unit was fine and to keep cleaning the filters. Been working great since then--no problems and no need to replace the unit! Just saved myself $4000.

Gopakumar Menon

We fortunately chose Horizon for our Furnace replacement and A/C services. The service received was exceptional . Starting with Jonathan Radulski as our sales consultant to the one and only Joe Mistretta (God of all things for Customer service ) went very very well . Bob and Kerry from Wertz completed the chimney insert very professionally . Shout out to the TEAM JM5 from Horizon services for a job very well done and with minimum intrusion into our daily life. Joe Mistretta and his team is really a blessing to the company and he is one reason i might chose your company for my other services in the future. P.S. The installation manager from Horizon is an MIA and refused to even acknowledge repeated calls due to service disruption caused by the installation manager. He just refuses to talk to clients. Was really disappointed with the support the excellent floor team of Jonathan and Joe were getting from the installation manager in the office. I believe and will recommend this company for there services as long as you do not have to deal with their office .

S Margolis

Jonathan did an excellent job installing an under counter sink in our bathroom. I have no complaint what-so-ever about his work! We had the replacement sink, so all we needed was installation. My reason for not giving 5 stars is due to the fact that the initial quote for the job was VERY high. We did not accept that quote and he went out to talk with someone in the office. He came back with a price of almost $200 less for the job. I do not appreciate when businesses play this game. The original price quote should have been their best and fairest price for the work.

Shonyel Lyons

I am extremely appreciative for the service John/Horizon provided as they were quickly able to identify the problem, ensure they ordered and received the parts necessary, and replace the faulty equipment. The fact that Horizon was able to check our equipment on a Sunday blew my mind - they were able to get out to our house a lot sooner than we expected any company to service us. They got us up and running and minimized our discomfort. Thanks John/Horizon!

Linda Hanna

Anthony was very pleasant and helpful repaired my leaking pipe after going and getting the part in good time .Would use Horizon again if I have any problems .as this is the second time they have helped us .

Steve Shaw

The only A/C repair facility that would come withing 24 hours of requesting during a hot spell. Very capable technician and quick repair.

Mike Ward

They are great for PM services. Very Thorough. Matthew was very professional and took the time to highlight areas that could cause problems down the road.

Joanne Armiger

I only have good things to say about the service technician, and the same day service. That was terrific. But I do take issue with the pricing. I woke up with a wet kitchen floor due to a defective garbage disposal, and naturally I panicked, since I am 80 years old, and have no one to help me. I remembered the ads on the TV for Horizon same day service so I called immediately. I was told there would be a 49.50 charge to come out. Thinking that Horizon prices would be competitive with the market, I agreed. What a shock! It was over 600.00 for the job. I let the technician do it since I didn't want to to pay the service charge for nothing. In retrospect, I should have paid the charge and said goodbye. I would have been ahead of the game by letting Home Depot do the work for about 300. I really think Horizon should be more upfront with their prices which seem to be overinflated. At my age and situation in life, 600 is a LOT of money for me to put out at one time. I've learned a lesson--get several estimates! I was so impressed by all the ads on radio and tv, but I'm afraid they don't tell the whole story. UPDATE--After speaking with the Customer Service Manager at Horizon, I am changing my review from one star to 5 stars. I was very impressed and somewhat surprised by how anxious the company was to resolve any issues their customers had. They certainly resolved mine in a most timely manner. The service rep was not just informative, but pleasant and empathetic. Horizon Services will be my go-to-guy whenever I need a plumber.

Wendy

We loved our technician, Joel Meltzer- 5 stars! We are mixed on how Horizon handled fees and on their response time- 3 stars. Here's the good stuff first: Joel did an exceptional job with our colossal drain backup. He went above and beyond in time and service, to clear the drain. Two and a half hours of hard labor: snaking down to the main drain, cutting and replacing sections of pipe both underneath the kitchen sink (we used drano and caused the pipe to crack), and in the main pipe down in the basement. With the unexpected additional cost to replace the cracked p-trap under the sink, Joel applied a coupon to keep the cost down. The total repair was just over $200, which we found extremely reasonable, since a more standard drain cleaning would cost that, and would likely not take 2+ hours to get done! Now the questionable: changing fee quotes. We called Friday afternoon and were quoted a flat rate of $99 to clear a drain. We didn't immediately schedule, and when we called back just a few hours later we were quoted $199 for the *exact same service*, which we found disturbing. While we were told Horizon would honor the first quote, there was no explanation given for the different price, on a same-day call for the same exact service. Finally, the disappointing: response time. Part of Horizon's appeal is 24/7 service. We were offered a same-day response on our first call, but just a few hours later we were told it would take two days for them to come out. We get it's the weekend, but that was a huge disappointment from a few hours to a couple of days. Then on Sunday they canceled our appointment. They called to say they were dealing with a gas leak and had to reschedule until the following day. So all total, it took not a few hours, but 3 days for Horizon to send someone to us. That meant the entire weekend without running water in the kitchen, not good! That being said, Joel was exceptional; the work and the cost were extremely reasonable. We would use Horizon again, with the hope that the response time would be better. In the future, I would be sure to ask if their fees change based on time of day or week, because that flat rate change with no explanation did bother me, even though they did honor the first quote.

Drum Guy

Excellent company, excellent techs (Greg Ballon, Corey Waddington and Joe Cataldi), second-to-none installation and pricing. I very rarely bother posting a review online, but this company is great. I promise, you will not be disappointed. I have high standards (when you're paying thousands of dollars, you expect a certain level of professionalism), and my expectations were exceeded. They left the work area (my attic) cleaner than they found it. How many companies would do that? I can't speak highly enough of this company or these technicians. Jay Rosengarden (the salesman) was also a pleasure to deal with - No gimmicks, no typical salesman smoke and mirrors or trying to sell me what I knew I didn't need. Great, great company. 23MAR20 - Experience number two with Horizon, and every bit as good as the first. Timothy Rath was the technician who came to replace a worn out anode rod in my hot water heater. He was professional, courteous and personable. Second time using Horizon, and I'm every bit as pleased as I was the first time. Working in the construction field, I know the field techs are a reflection of the company as a whole, and I can confidently say Horizon is an excellent company. 02AUG20 - Once again, I cannot speak highly enough. Calvin responded to a call about a sewer gas smell coming from the sink. He troubleshot it down to a bad Studor vent, and had it cut out (the previous owners glued it in place) and replaced in less than 30 minutes. I always recommend Horizon to anyone that asks.

Sara P

I first learned about Horizon last year when I saw a plane flying an advertising banner across the horizon. I looked with binoculars as we live in rural country and saw the name horizon plumbing. Because of the cool advertising and guaranteed service, I thought I would call them the next time I needed service. Well in May of 2015 our sink stopped up royally and horizon came to the rescue, even getting on our roof to clear out the vent pipe. Great professional and clean cut service guy with proper identification and orange booties to keep the house clean. With the yr guarantee I had no worries when just recently the same clog occurred. They came out speedily and fixed the sink very quickly free of charge, apparently just a small issue this time. I will be looking into the heating and air estimates as well and will update posting. Highly recommended.

Mary Ellen Chilcoat

The entire project was on time, as expected and included educating me on the new equipment that was installed. They were polite and professional including preventive care team, estimator and installers.

Ken Murray

First time using Horizon and must say that service from the first initial phone call to the company was well above other company's we have tried in the past. Second technician karl was excellent from start to finish. Everything was straight forward pricing was average with other companies. Technician was incredibly knowledgeable and wasn't afraid to explain what was going on everystep of the way. Highly recommend any service from them. They are the new HVAC contacts for any new or service issues I have anymore.

cheryl forman

We purchased a home this past May that has radiators and a boiler. We are used to a furnace and vents, so this was different. We scheduled a heater "tune up" with Horizon Services. The technician, Giovanni Vivar, arrived on time and went right to work. He answered all my questions and listened to my concerns. We also used Horizon services for an AC tune up in the summer. The workers are courteous and knowledgeable. We will use Horizon services again in future.

Bethany Reyda

The crew here is amazing. They installed a new AC unit and furnace in a day, and didn’t leave until everything was done and quality checked and tested. They offer financing, and reasonable rates for what you get. A much longer warranty than most places. A+ service!

Glenn Carnathan

Dear Horizon Services, I just wanted to take a moment and thank you for the professionalism from your associate . He was called to tune up our heat pump. Damon Allen was helpful, showed up on time and pleasant to have at our home. We bought a service policy from you with almost no prompting from him even though we hadn’t considered to before. He was knowledgeable and answered all our questions and explained everything so we could operate our system effectively. Our heat pump has never been better, even with these bitterly cold temperatures. Looking forward to working with you guys in the future. From one contractor to another, Thanks! Glenn Carnathan.

Jennifer Miller

Tim & Matt have been awesome. Very informative and professional. Knowledgeable and quick to resolve my plumbing issues. Great Work! Would recommend to friends and family!

Dale McNamee

I had my outside heat pump and indoor furnace unit replaced yesterday... Both of the technicians, Thomas Frock and Joseph Mistretta arrived on time and after looking things over, started work immediately... I was impressed that cloths were laid down to protect our carpets throughout the process... Both Thomas and Joseph worked hard to de-install the old system and install the new one. And showed us the new thermostat and how to access its features and functions... Also, the effects of the new unit were felt almost immediately... My wife and I love our new unit and Horizon Services ! And I also want to commend Rebecca O'Neill, Comfort Advisor, for her involvement in the process from coming out to see the old system and setting up the removal of the old system and the purchase and installation of the new one as well as the follow up call... It was a pleasure in working with her ! Horizon Services also replaced our hot water tank in March and we were very impressed with the plumber and process and that led to selecting Horizon Services for replacing the heat pump... I highly recommend Horizon Services !

john downes

They came out on time, showed me what the problem was, did a great job explaining the costs and fees associated with the service, and were very respectful of my home. Would recommend to anyone.

Kesha Walker

Andrew Y. was the technician that came to my home. He was great very knowledgeable and explained everything step by step. Thank you so much Andrew

Terry Kreft

With Horizon we always receive excellent work, completive prices, and superb customer service. Joel explained what needed to be done to repair our toilet, and did so promptly. We do not use any other company for our plumbing needs.

Donald Clark

Technician arrived on time and was able to replace a dead hot water heater the same day, working late to make sure the job was completed and everything was working - did a great job!

Chris Henderson

Calvin treated our well water last week for bacteria and did a great job. He is punctual, explained the process thoroughly and answered all of our questions before/during and after the work was completed. I would highly recommend Horizon Services and Calvin in particular for any plumbing jobs at your home.

Annie Wojtowicz

*****See update below- My husband had identified that the heat was on and working but the blower was not running (we could hear the pump running and warm air barely came out of vents, where it usually blows). The tech tried several solutions before telling us that our programmable thermostat was the cause for our heat not to be working. He offered to put our old thermostat in for us and that that would turn the blower on. He informed us it would cost $270 for him to install it, or we could. He left while my husband was installing it. The blower still is not coming on. (No heat. It's 18 degrees outside.) When I called to ask for the tech to be sent back to our house to try something else, the scheduler called him. The tech said we had declined service. My husband signed paperwork that says he accepted service, not declined. The next available appointment is 24 hours later at a time when I will not be home and the scheduler was not sure wether we'd have to pay the $79 dispatch fee again. Will not use Horizon again. ***UPDATE -- We received a call from Horizon's service manager who apologized to us immediately and promised to refund our dispatch fee to our credit card. Thanks for satisfactory and quick customer service when something went wrong!

nana ford

Ben Austin was professional, courteous and friendly.. He answered my questions and explained what he was doing. he is the second technician I have had from Horizon. Rudy was the first one for my AC. So far your company is batting 1000. Keep up the good work. Treat your employees right and all of you should prosper. Have a good year. Margaret

William Bennett

Called Horizon Services today to have a service tech look at my furnace. The Tech (Daniel Creasy) arrived and was professional, polite and friendly. He troubleshot the furnace and determined what was causing the issues we had reported. I showed my wife and I what was happening and what was causing the problem. He told us what options we had and didn't try to push us into wasting money. If I have any issues in the future I will be calling Horizon Services and request Dan. What got what we asked for and couldn't be happier.

Michele Cox

I could not recommend Horizon Services more strongly for your plumbing needs! Ron Green was FABULOUS to work with. He analyzed and repaired our intricate problems flawlessly. Take it from someone who puts huge emphasis on customer service and satisfaction....you will not be disappointed.

Rebecca M

I called Horizon for an emergency AC repair when BGE failed to keep their appointments after 3 days of trying to get them to come out. The soonest I could get was the following day in the middle of the night, however, they said they would call if they had a cancellation. This morning, they did, so the appt was bumped up to early afternoon. The tech that showed up on time and professional, Carl Robinson, not only diagnosed and fixed the problem right away, but was friendly, knowledgeable, and offered us some optional maintenance benefits that we should look into in the future. From the initial phone call, to dispatch, to Carl, Hoizon Sevices went above and beyond what is expected of customer service these days. The price was more than fair and the work was stellar. I would AND WILL ?? recommend them to anyone needing plumbing, heating or AC work. Thank you Carl and Horizon Services!

Terry Cheverie

Jose Silva was the technician who came to inspect the problem we were having with our 16 year old A/C unit. He was prompt, professional and courteous. We have not worked with Horizon before but based on our interaction with Jose, they have our business to replace our old system with a new one.

Regina Hall

Gavin arrived within the time period stated when I initially booked the appointment. He was professional in appearance and service. Definitely changing to Horizon for home services.

hope jackson

Micheal's performance was excellent. Asked first what was the problem. Looked at each area needing repair. Listeeds to all of my questions and answered each very professional. Got first hand answers from boss on anothrr problem my house had that another technitian would have to look at. Micheal was very polite and scheduled another appointment to complete the job at hand and schedule the other technition to come and check my furnace. I thank Horizon Services but especially Micheal.

Sarah M

Clifford came on an emergency call for a carbon monoxide leak in our boiler. He was quick, professional, courteous, honest and knowledgeable. He got parts and did the repair next day. Will definitely use Horizon again but specifically requesting Cliff who luckily covers our area anyways!

Donna Glasscock

Horizon values their customer service satisfaction from start to finish. From Dan who inspected my unit when it was no longer running, Damon who came to verify the problem, Jon who thoroughly went thru options of the new furnace options, and James and the team who installed my new furnace, I can't say enough about your professional manner, respect for my home, and the time you gave to walk me through the system and workings of the thermostat. Thank you!

Professor Phil

6/30/20. I just had my new HVAC installed by Steven Schubert and his partner. My local neighbor has been my AC technician for over 10 years unfortunately he retired and is probably in Florida by now. Found these guys in the neighborhood with their trucks and decided to call them late Sunday night. Estimate, financing and HVAC all completed within 2 business days. Great HVAC service so far and I am keeping cool. And Steven played my favorite country music from Colorado.

chris Guerrero

We used a competing company in the past to service and maintain our unit. Due to some issues, I switched to Horizon last year and purchased their PM package. For this visit, Andres arrived to perform just a routine PM. He was professional and respectful of our home. What impressed me greatly was his knowledge. He clearly studied our history and gave tips and tricks for a long standing issue we have experienced with temperature variances between floors. Andres offered multiple suggestions on how to potentially address this without spending a ton of money. Andres also informed us of the air purification side of the business which is something we were not aware of that Horizon did. With Covid and the fact that my Mother who lives with me is a severe asthmatic and suffers from COPD (never smoked in her life), we were very interested in this. I’m essence, a UV light is installed in the ductwork that helps sanitize and deodorize the air. Andres gave us multiple suggestions on how to best use this (continuous fan or not). Jury is still out on if we can feel anything different but it’s only been a few hours. While installing, he also identified a major source of air escaping from the duct that we would have never known about. He took the time to seal the area well. I trust Horizon to offer fair and honest pricing, qualified technicians that do not try to rip you off and services that prolong the life of our HVAC unit. Andres is a great technician and I would highly recommend him.

hmkash3

Had two A/C and furnaces replaced. Technicians worked 13+ hours in 90+ degree heat and still had time and patience to pay attention to details and show me how everything worked. Technicians and sales staff were very friendly, professional, and knowledgeable.

CJ Harvey

Great service once again from a informative, enlightening and professional technician, Clifford Ulrich. He has been to my home once for a tune-up of my system and my rental property twice for necessary repairs. I am extremely pleased with his skills, his ability to inform me of exactly what the problem is and complete the work in a timely fashion.

Ben Grunther

Kevaughn was great when he came to help me diagnose some issues I was having with my furnace. Cool, calm, and a great personality really provided a positive experience for me. I would really appreciate Kevaughn's continued service if I need any help in the future.

Mary Hill

Horizons Services are great! Our technician, Gregg Colbert handled our plumbing emergency - a burst pipe in the kitchen, with a quick assessment of the problem. First thing he did was install shutoff valves so we would be have water to the rest of the house. Otherwise, we would have had no facility to use overnight. He returned the next day to attack the cause of the problem by cutting through an old drain to reach the broken pipe and fixing it with precision. Hats off to Gregg - he really knows his profession and performs in an outstanding manner. We vote for a raise for Gregg!!

August Nicastro

On this visit I had technician come out to check the water heater. The water at times would go cold after being on for 5 minutes. We kept having to turn it all the way to the left to receive hot warm water. The gentleman that came, explained after checking things out, said that everything was normal and because we have 22 gal water tank that it takes a bit to not only replace the water used prior to the next usage but also toheat it up. He was very professional about it very punctual.

Kelly Krannebitter

Dan, my technician from Horizon Services was just amazing. He arrived early, protected my property, came loaded with tons of information and serviced my a/c unit like a professional should. I will use them again and again.

Cliff Slay

I have had a service contract with Horizon for the past couple years and they have never failed me. Today a young tech named Bacary came to tune up my a/c system and this guy was awesome! I'm 72 and have had a couple a/c tune ups -but none more thorough than today. He was polite, professional and extremely tidy, clean-cut and very knowledgeable. He explained to me every procedure and answered all my questions. Most impressive is how he spoke so highly of Horizon and stated he was proud to represent such a good company. Not many young people feel that way, today. That speaks volumes for Horizon!

Tyronnia Jones

Good service, upfront no gimmicks. Technician is always prompt , respectful and knowledgeable. I will continue to do business with them in the future. Clifford is reliable and welcome... it's nice to have a person that's been to your home and can remember your HVAC system!!

Richard

I have been a customer for about 6 years and have had Horizon service my AC and furnace since it has installed. I couldn't be happier with their professional technicians and the quality of their work. I don't usually write reviews, but I HIGHLY recommend Horizon for your HVAC needs.

Carrie Everly

I was extremely impressed with my Horizon technician Clifford. His knowledge and communication skills were exceptional. I signed up for Horizon’s Priority Partner Plan, primarily because of the expertise and professionalism shown by my repair technician.

Jonathan Robinson (Coach Pete)

The technician was on time, very courteous and helped me to fully understand what happened to my faucet, and what he was doing to repair it. Much appreciated!

Nadine Porter

Mike was the plumber that we had and he was excellent. He kept me informed all along regarding the work he had to do. Mike is very smart and knowledgeable and he is always on time! He goes above and beyond and he won't give up until the job is done correctly! Mike is really something else.

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