Reviews of ARS/Rescue Rooter Heating, Cooling, & Water Heaters. (HVAC Contractor) in Baltimore (Maryland).

ARS/Rescue Rooter Heating, Cooling, & Water Heaters

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314 Comments

HVAC contractor

Air conditioning repair service

9010 Maier Rd Suite 105, Laurel, MD 20723, United States

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Information of ARS/Rescue Rooter Heating, Cooling, & Water Heaters, HVAC contractor in Baltimore (Maryland)

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Reviews of ARS/Rescue Rooter Heating, Cooling, & Water Heaters

Beverly Majors

I'm very pleased with ARS. The technicians are pleasant. Phone service is good. I called one evening about my heating system, and they were here the next day, and fixed the problem 😑.I hope my dealings with this company stay good. I've forgotten the name of my technician but he explained what he was doing and why. Always putting shoe covers each time he came into the house. A very polite gentleman. This guy knew what he was doing. He made me feel comfortable.

Ira Lewis

This company rocks, first the sales guy comes, John he's to cool, customer service amazing, goes through sales steps relaxing, expelling everything. Got me ready to purchase less than a few minutes, calls his boss to negotiate who's also to cool. Then I'm ready to purchase a full ac unit. A + service all day! Then what top's the cake, is there ready to install next day 8 AM! I open my door there here, they're the best working install guys I ever saw as a team! Juan with his partner worked together, team work all day, step by step like they've been working together for ever! I'm glad the company sent these guys, I told them the company should never split them up, as a working pair! When I say they work, there helpful, they teach, and step by step, what more to ask for! I really appreciated the work they did, plus cleaning up everything 100% what more to expect from a company! Never split these technicians up as a team Mr. Boss cause there service was out of this 🌎! I appreciate the whole connection team that visited my home from this company, real talk 1000%

Jenise Anthony

The Technician who serviced my A/C system was extremely thorough. He took his time to troubleshoot the issues needing attention and explained what repairs would be done every step of the way. It was apparent that he knew what he was doing. He gave detailed explanations about the work he would be doing and answered all of my questions and invited questions. Was efficient, and came across as being trustworthy and was professional in the performance of his job. I regard him as an asset to your company and commend him for the exceptional level and quality of services delivered. Job well done!!

Reese Stanley

The man came in, did his job quickly, interacted with me and my daughter, and asked about my cats (who were nervous about the strange man in the house!). He was very polite. He explained everything that went wrong with my system and how to prevent it in the future. He made us laugh, and he treated us with respect. He also fixed the unit and double checked it was working before he left. I would request him again if we needed more service. Great job!

jacqueline prescott

The technician was prompt and very courteous. He explained everything and answered any questions we had. Gave some tips on how to make the system more efficient and last longer. I have used this business before and will use it again and again. I continue to recommend it to my family and friends. Keep up the good work!

Kyle Lyons

ARS is a responsive company. They are reasonably priced for the area; however, they will ALWAYS try to up-sell you something every visit. My two units (gas furnace - < 1-year-old, and heat pump - 4 years old) are in perfect condition. I also have an air scrubber, UV light, whole-home humidifier. The technician tried to sell me ANOTHER air scrubber when he was standing in front of the brand-new one on the gas furnace which is less than a year old. He also offered to sell me a new capacitor for my heat pump for $500+. I told him no thanks. I can buy one online for less than $60 and do it myself (which I used to do frequently with my older units) - it literally takes 5 minutes to do.

Vernette Shaw

I called ARS because I thought there was a leak in my heating unit and it turned out to be another issue—unrelated to my system. I was impressed that a tech was at my home within a couple hours after my initial call. While my issue wasn’t their problem, the tech was very professional & polite. He was not bothered that my call turned out be a false alarm. He actually helped us to isolate the problem and assured us that it was not my heating unit. Excellent customer service from the call center to the end of the service. Great job, ARS!

Jamie Hodge

I was given a window of between 8-4 for install, received a phone call around 8:39 saying the two gentlemen would be here within the hour. They showed up almost an hour later as they said they would, and immediately got to work removing the old water heater and installing the new. I cannot express how impressed I was with their service, professionalism and their communication throughout the process. These two certainly deserve a raise.

Nate Hurley

We called ARS with a push from our son who recently was hired. He knew we had multiple issues with our unit. We called and the next day Gary came out and diagnosed the issue very quickly. Gary was knowledgeable as well as professional. The next day John Dove and his trainee Alex came and gave us options which was a plus to us !We decided on a new Heating/AC unit. The professionalism we received was top notch !! The next day installers Jude & Tywone arrived on time and yet again professional. They took extra steps to keep our home clean when removing the old unit and through out the whole process. They both showed extreme knowledge and professionalism for their work. We also got the Nest thermostat which we love and again they both explained everything on how to work it. Overall we are very very pleased with the whole process ! All THUMBS UP to ARS for the good quality of employees they have !! Thank you, Nate & Barbara Hurley

John Buckley

ARS was our chosen installer for our new Water heater. Our scheduled installation was on a Saturday with an arrival time of between 8am and 4pm. We received a message that the arrival time was changed to between 8am and 11am the day before the installation. On the day of the installation, the the technicians did not arrive between 8am and 11am so we called and they said they only had one plumber working and we are still on the schedule. Which doesn't really mean anything to the customer who has no idea how many they have working on a Saturday. So still no call or technician by 4pm and we called again, and we're told we are still on the schedule. We finally had a technician show up after 6pm. The technician and the helper were very pleasant and professional. I would use their services again if needed. The only issue with all of this is the communication side from the office we were in contact with. If it wasn't for the communication issues it would be 5 stars.

sauerjc

Semi-annual preventative maintenance produced two problems. The fixes were relatively easy. The tech was great. Unfortunately, ARS charges incredibly high prices on labor and materials. I would have repaired it myself but then they would not have warrantied my repairs. They have you by your you know whats.

Shar J

ARS is always very professional and they provide quality service. I have nothing but good things to say about their company. They installed my new HVAC system last year and did a tune up this year. The serviceman was polite and on-time. Customer service is always friendly when I call. I would definitely use them again

Shirlene Littlejohn

Anteneh was polite & thorough with his work. He showed me how he tested the system to see if the part was necessary or not and I really appreciated that. Definitely will request him the next time we have service done. Thank you!

James Edmonds

From the sales representative (Dave) to the installers (Jain & Justin)couldn’t be any better. Dave wasn’t pushy and gave us an honest price. when the installers came they were on time and everything was cleaned up before they left We will recommend ARS to everyone

Zelda Davis

First, the company representative was very responsive and provide excellent customer service in getging a technician out to look at and repair our needs with our heating system! Secondly, the technician arrived in a timely manner. He was very professional! Knowledgeable! Courteous! I would highly recommend ARS to future customers!

99 Problems

The technician was professional and extremely knowledgeable. He answered any questions I had and ensured he wore shoe covers not to damage my carpeting. Also, made sure the work area was clean after completed the work. Outstanding Work

Rhoda Sutton

Technician evaluated my system and diagnosed a potential problem. He was very thorough in his evaluation. It was evident that he was extremely knowledgeable and eager to help. I found the technician to be courteous, professional and friendly. I will use ARS again, requesting the same technician, Mr. Curry

Tony Richardson

The technicians that came out today to install a new HVAC System and water heater were professional, knowledgeable and attentive. The quality of service we received today has us committed to working more with ARS in the future. They did not leave a mess and were able to relay valuable information to us in a pace that was comfortable to us. We did receive three different quotes from other companies, but ARS had the best deal all around from the sales to the installation to the follow up for satisfaction. I think we have found the company (ARS)that will service our air-plumbing and heating needs from this day forward. Excellent Job! The Richardson’s

Scott Davis

Tariq was amazing super nice guy! He was detailed oriented explained what he was doing each step of the way. I’m handy and good with electrical, but this was over my head… ARS installed the units (2 zones) I’ve met quite a few representatives from this company, I’m a lender for construction/real estate with many contacts and continue to work with them as I’ve never encountered a single bad employee. Highly recommend

Lady Dove and Pearl; Kids TV - Dawkins

I purchased a new indoor and outdoor HVAC system a few weeks ago, which passed inspection. But during the coldest day of winter that in the DMV, I had no heat for some reason. After about four days, a technician was dispatched to my home Mr. Richard, who spent at least two hours diagnosing the situation; in the end he was able to do some rewiring of the thermostat/emergency heat because that should’ve come on when it was freezing cold in my home. So I am, grateful for the technician being able to troubleshoot; he would not leave until a good resolution was completed. I now have heat, blowing through the vents instead of cool air.

Eric Hull

The tech that serviced our system arrived during the stated window that was Givin. He was very professional and explained what he was doing in detail. He even showed us a maintenance procedure that we should perform to help our system run better and avoid premature shut downs. I would give him six stars . Hope to see him on our annual service . I recommend the annual service 100%. Eric from Maryland.

Jeff Sandrovich

My two year old furnace system was blowing cold air. The technician was very professional and explained the problem very easy to understand. I was given updates consistently by support team. This was a very positive experience!

Laurie Thomas

Tariq arrived on time to provide maintenance on my heating system. He wore his mask & put booties over his shoes. He changed the filter for me and checked all systems inside and out. He was very thorough and professional. He explained everything he had done and the results of the testing. He was great and provided great service. Thank you Tariq and ARS!

Alethea Bard

I reached out on Thursday evening after going around and around with my home warranty insurance company for days. The technician came out on Friday and by Monday afternoon I had a new hot water tank. I appreciate the professionalism, customer service, and fast work.

M B

We had ARS Rescue Rooter come out to check the hot water heater after the pressure release valve was triggered and got stuck open. Not only did they check the system to make sure nothing was faulty, they also added hook-ups that were skipped during the original install and answered all of our questions to reduce issues in the future. (we've also had them out to perform annual HVAC maintenance and have used them for duct cleaning... always professional and great to work with)

Nicole Randolph

My entire experience has been nothing but pleasant. From speaking to the GM, to speaking to customer service to set up the call, to the technician who came out to run the diagnostics everyone was professional and efficient. I highly recommend this company for your HVAC needs.

Flora Gee

Compared prices for a new AC System and they beat others by $2,000. Free maintenance done today just to check on the new system. We will be dropping our prior company’s service contract. ARS is faster and more responsive.

Klaus Waibel

Most technicians come, do the maintenance and leave. Stefon was extra helpful in teaching us how to use the newfangled thermostat and giving extra pointers on how the homeowner can participate in doing some minor additional maintenance tasks in the interim between fall and spring checkups. Stefon was professional, courteous and showed a sense of humor. In the revolving door of techs, we hope to see him specifically for our future preventive maintenance checks.

Beng Reyes

ARS Pest control services needs improvement re communication and how they manage their payment methods. We went back and forth regarding the use of the credit card which they wanted to have a copy of versus an automated payment from the bank monthly. I have never experienced this kind of resistance from a service company but because we were already in the process and committed, we went ahead with their insistence that they keep a credit card on file. But the worst part is that they got our address wrong TWO times! The first one had my neighbor complain to me because his handicapped brother got so frightened with a stranger trying to enter the door with the key I provided to MY house. Then the 2nd time, for the monthly maintenance, the ARS technician tells me he was going to house #50, not 32! Their pest control treatment MAY be working though - I've seen those roaches come out ONCE only, since the first treatment. The inspector was very professional about explaining to us how the process goes for about a year, and came highly recommended.

Gwendolyn Matthews

The technician took his time and checked out the heating system thoroughly. He also gave me info about the changing of the filter; and info about future services. He was very knowledgeable.

Theresa Augustin-Windley

Have been using ARS services for about 2yrs with a monthly payment services plan. Which gives me a contact for fall check up for heating and spring for air conditioning. It also gives incentives for other services if fixings are needed. Service men are very polite and efficient. I would recommend ARS service plan.

Dixon Reyes

The worker LaSean Wharton did an amazing job, very nice. Approachable and communicative. He did very good work and helped me understand any problem or any important information i needed to know. Give that man a raise

Stacia S

Bryant was very professional, personable , and truly knows his way around the inner workings of an HVAC. Appreciated being able to get same day service. Very pleased with my services today.

Mary Butler

The technician made recommendations to close all existing holes in the ceiling. He disconnected the condensation pump because it was clogged and he did not have a brush to clear the clog. He said the brush should have been provided upon installation, but no brush was provided at time of installation. Such brush was never provided when the system was installed by ARS. He also recommended also that condensation pump needs to be replaced but could wait until the spring. He said the condensation pump would not affect the heating but should be replaced when air conditioner will be used.

Robin Breedon

ARS installed a HVAC system and water heater. Five months later, yesterday, Mike came and was very professional and efficient. He easily found that the damper vent in the basement was open and that’s why the heat wasn’t coming upstairs in the house. Later, Brandon came to check my water heater and found my water heater might be losing hot water at a faster rate possibly because of a problem associated with the water pressure. ARS is always quick to respond. They stand behind their work and are patient, kind and professional. I would purchase from ARS again. From James, my sales person, to all of the installation staff and crew to the customer service team who dispatch the service team; I give ARS 5 plus stars. They are awesome.

Laura Anderson Wright

We’ve been with ARS for 20 years. Lawrence Griffith troubleshot our issue and made sure our two zones were in working order. Great service once again. Laura Anderson Wright

Denise Hicks

Maintenance scheduled twice a year and the technicians are always professional. We have a HVAC unit with ARS at another location and we receive the same professional service.

Donald Schneider

The tech show up with all the protective gear and was ready to gear up before entering door He was very informative that because I have dogs and my return was close to floor I would better serve my unit I should change filter every month I would recommend that if Shyam is available have him to everyone

John EUSEBE

The guys were wonderful, kind, professional and thorough. I really can’t say enough! From the first call to ARS to the conclusion of the job, the entire team was professional and courteous. Wonderful experience!

Joshua Ordonez

The technician was very friendly and knowledgeable. He diagnosed the situation very quickly and provided a solution at an affordable price. Definitely recommend his services!

Natasha Wheeler

ARS not only provides top-notch service, but have very knowledgeable technicians that are not just interested in making a sell, but care about providing quality service and products. Additional, the receptionists answering the phones are always pleasant and helpful. I would highly recommend them.

Joseph Tolson Sr.

The technician (Bryan) was very professional and performed an outstanding job. He was knowledgeable and articulate about issues that I presented. A very enjoyable experience.

Joe DeMarco

Ed came and set my thermostat to the correct setting. He's also going to put in a request to have the filter area checked out because the air filter is very hard to get in. He is very good and knowledgeable.

Jerry Taylor

ARS technician provided efficient and reliable service to my heating and A/C system through my agreement plan. The technician was knowledgeable about the system.

Overcomer In Christ

After 20 years, my gas water heater finally called it quits. I called ARS/Rescue Rooter for service and they immediately came out to assess the problem and ordered my new 50 gallon tank. Early the next day, 2 wonderful knowledgeable service reps came and installed my new system in less than 2 hours. I would recommend using ARS Rescue Rooter for all your needs. I will be using them again!

PW Broadnax

The technician Bryant was professional and courteous and knowledgeable, I could tell that he enjoys his craft I always have a great experience with the team members of ARS.

Brandon Solano

Good experience. John dove was a great advisor and my installer was great also. I would recommend them to anyone looking for service. The guarantee is great also.

Heidi Mobley

ARS installed a new HVAC system a few years ago that’s been working great. Tariq just came out for a standard checkup and was professional, prompt, and knowledgeable.

LaJuan Johnson

I was grateful they were able to send someone out a day earlier than expected, since we have been without heat for approximately two days. The technician was very pleasant, professional, and was able to get our heat back up and running.

Geraldine Lyons

Our technician was outstanding. He took photos of the work & explained them to us. We were so pleased that he took the time to explain the work.

Rachele Maurer

We had a great technician. He was very knowledgeable and friendly. Overall great experience for annual maintenance check.

Michael Strickler

Bryant Prater was really professional. He address all of our concerns. Very thorough. Very very good at his job. Thank you.

Jewell Lyons

Today was the day I had a replacement of my furnace and ac unit. I received a pre-arrival call and provided an estimated time of arrival. Gerardo Thomas and another technician arrive promptly, on time this morning. Mr.Thomas walked me through the services ARS would perform. He and the other gentleman were very professional, courteous and knowledgeable. I asked a few questions throughout the process and they welcomed the questions. My home was cleaned and returned to its original state., minus the old unit. Once completed, Mr. Thomas walked me back through all areas, explained how to maintain each unit, provided the manuals and provide me warranty information. I am pleased with the service and I appreciate the thoroughness provided by Mr. Thomas and the other gentleman, through the entire process. Thank you for sending very professional, hardworking employees. Awesome Job!

Dona Moore

I truly loved the quality service of our technician. He was very knowledgeable and efficient and very neat! Happy Customer!!

Kidest K

ARS employees are professional and knowledgeable on the work they do. They take their time to explain the processes and the outcome of their finding.

Cece Odum

Your technician Marlin was outstanding and it took minutes for him to show me my system was working. Outstanding service. Thank you.

Socata Way

Electric hot water system installation was impressively performed. The work was very high quality and professional.

Cherea Stoney

Technician was professional, friendly and knowledgeable. This company practices all COVID recommendations by wearing mask and shoe covers and when scheduling they ask if anyone in the house has had COVID in the past 2 weeks and if anyone is experiencing any symptoms. This is the type of company I like doing business with...ARS keep up the good work!!!

Chineze Okosi

Called ARS for a second opinion and they scheduled an appointment within the next couple days. They discovered that my system was leaking refrigerant and suggested I replace the AC system as mine was very out of date. The comfort specialist came that same night and Explained financing options with me and scheduled installation 2 weeks later. Installation day comes, the tech, Darold, did a great job on the install. However, the my system still wasn’t working. I called ARS and let them know. They sent another tech to my house the next morning. The new tech, Dexter, did a very thorough job diagnosing and explaining to me. Come to find out, my motor capacitor was also damaged. He replaced it quickly and taught me a lot about my system. Dexter was very patient and professional and I’d recommend him specifically. My new AC system now works perfectly Overall, I would recommend ARS. The only reason I’m giving 4 stars instead of 5 is because my initial technician should’ve been able to diagnose the capacitor issue as well.

Ella Black

As far as am concern, they did a great job, I was in a deep bind to replace my AC unit this summer, Home depot recommendation to use ARS. They were professional, booked me in, in short time, and they followed up with certification check, afterwards. A big shut out to the two guys that did the initial work for me in Laurel, great job guys!

Tim Blackburn

These guys were very professional explaining everything in detail despite the weather being hot. They cleaned up as if there was no installation. Yes I would recommend this company to the public. Thanks you guys for great work.

Andre Stith

Service was great. They installed my water heater tank quickly and they where very professional.

anthony patterson

I had a new AC unit (Carrier) installed approximately two months ago. Since the install, I've had one incident where the freon level dropped and the system shut down. I called/contacted ARS, a technician came and fixed the problem immediately.

Princess Roinson

I have used this company for years for all of my HVAC needs including replacing the entire unit inside and out. They are very professional and very good at explaining the work they are doing/done. The number is in my rolodex forever

Moe Rees

The tech Michael Swope provided excellent service. Came on time and quickly diagnosed the problem. Gave helpful information in terms you can understand and answered every question we had.

O GBON

Their technician was very professional an he explained everything to me an made me have a better understanding of what he is doing, and what to expect . I am very pleased with their work an will surely use them again in future.

Roxanne Russell

I've used ARS for maybe 20 years. The technicians are knowledgeable and friendly and take pictures to show me the status of my systems and to explain what- if anything- needs to be fixed.

Monterz Smith

Great customer service from Dean and Rob. Diagnosed the problem quickly and made the repair. Explained the problem in terms that I understood.

Gorman Wink

Dean came to day and service my furnace what a great job and told me everything he was doing and when he was done clean up and he was right on time that never happened with company these days and the price was great and that mean alot to me with the price of everything these days I am a senior thank you again dean I will always ask for you thank you dean and ars/rescue rooter if all your services tech are like this what a great team of people you I will tell all myfriend about this company

Tyrone Chisholm

Got the Check up special needed a new Thermostat it was a Google Thermostat the mark up on the product was very high could have brought one directly from Google for less than 200 dollars my bill came over eight hundred

Dennis Medows

We were very pleased with the gentleman from ARS. He suggested a new furnace because our old one had several problems. He was very nice.

bobbie hinson jr

HVAC technician was very professional and informative which is very hard to find in businesses these days.

Allen Harris

Awesome customer service, routine maintenance was able to get a next day appointment, technician Henry showed up on time, was pleasant, and answered all questions in full detail

Earl S

He was very professional and people friendly, I will use him 6 months thanks ARS.

Pamela Rucker

Representative was extremely knowledgeable, professional and possesses outstanding customer services. Hire more folks like him.

John Stoute

Technician arrived in time, was en expert at his job and was the most efficient service I’ve ever had. He explained everything very well and checked everything completely. Glad to have ARS for my HVAC company.

Sean Milliken

Stephan (Stefan?) was prompt, professional, friendly. He made sure my new system was working properly and efficiently.

Elliot Parkman (ThatGringo)

Installers and inspection team were great and courteous. Will be continuing service with ARS in the future. 10/10

Nancy White

Very professional, knowledgeable and explained how the system was working. He explained the importance of changing the filter to my husband. He wore a mask and shoe protector. I appreciated that kind of consideration.

George Evans

Excellent service. Technician definitely knew his job. System is working perfectly.

Tonya Partman

Great service maintenance. Courteous, excellent on time service. Very pleased with my new HVAC system.

Jeremy DeJesus

Meslin was professional and knew what he was doing. He was communicating with me throughout the process. Great JOB!

Karen mayo

My heating system went out January 2021, I called ARS that evening because my 86 year old mother was in the house, they came out the next day took a look of the situation and went right to work the next day. They installed a brand new heating system with a very nice thermostat , they keep up the maintenance on it . I haven’t had a problem, it’s wonderful. They were very professional.

walter wynn

Stephon was great. He educated me on the system. Very professional and patient.

lee smith

Technician arrived on time. Went to work and 30 minutes later the job was completed. Great job 👍🏽👍🏽 …

K Mitchell

Update: Apparently their maintenance guys aren’t as good as I thought. $9,000 of repairs on a system less than 10 years old? For all the “maintenance”, I got less than half the expected lifespan from the furnace and AC. Just a rip off. Bottom line - don’t waste your money. I’ve been using ARS almost 8 years. Only had one issue so far. Guys show up on time and have even shown me some maintenance tips to keep my system running between appts. I’ve only had one breakdown related to a simple issue. Service guy came out pretty quickly and fixed it. Never had a serious problem so I can’t review how well they deal with broken systems.

Leon Alexander JR

They did a great job installing my new water heater.

Marcus Grohman

Timely on appointment on follow up. Was asked why is it leaking, told the technician I don't know, that's why I called you guys. I don't know anything about HVAC systems.

Linda Clark

Technician was on time, friendly and professional. Performed heating maintenance in a timely fashion.

Carol Leduce

Technicians who come to do the work are always professional and courageous. It's a pleasure working with them

Philip Moyer

Servicemen were on time and quick with their work. Made recommendations for future cleaning outside once overhanging tree removed.

susan rice

Knowledgeable technician. Arrived on time and was extremely helpful. Very professional. ARS provides great service.

RedHand

The Technician was very knowledgeable and explained everything. I will be using them again.

Nana Barley

Installed new hot water electrical heater; The service performed my Mr. Gary was very professional.

Sheila Gibson

I am a repeated customer of ARS they always come and give me a detail layout of maintenance prevention. But some I can’t afford to pay for items some times the funds.

Abiy Belege

My water heater went down after 24yrs of service. ARS wall called to address the problem but after the assessment and the years of service for the water heater they convinced me it was worth going for a new one. Their logic made sense and they gave me a good quote and as soon as I approved it the water heater was changed out. Excellent service and very professional team.

D Lee

This A/C system is 2 years old and the compacitor needed to be replaced. The part was under warranty, however labor costed us $300.00. The technician was a great representation for the company.

camille masse

A very nice gentleman came to help us because our heat would not stay on, and it was 55* in the house this morning.

D Richardson

Tech was knowledgeable and professional did a thorough check and fixed our issue quickly.

Andrew Hale

The tech that came and provided a HVAC maintenance check was amazing. Andrew A. was the tech who provided the service. He was thorough and professional! He was able to find material that was burning on my heating coils which already blew one transformer. Thank you Andrew for your tenacity and professionalism!

Kevin Reedy

The technician was highly professional and efficient. Gave a follow up to my services status and answered all my questions.

Maureen Collins

Technician was friendly and professional. Very knowledgeable of what he came to do.

Bob Gibson

I've been using ARS for years. We are very happy with the service. Yonas was the name of the technician and he was very professional and knowledgeable. I recommend you asking for him. I will in my Spring service.

J Poles

The Service Technician was on time, very respectful of our home and even made recommendations

Kelvin Nathaniel

I had to replace a part on a unit that was purchased from and installed by ARS that is less than five years old. The cost of the repair was expensive and seemingly higher than normal based on my research on cost of the part replaced and labor charges. The technician did not have the part available on his truck and had to go to local store to purchase. I was told that I had to be charged for this service because of the heavy demand on the work flow of the company on that date. However, for seemingly appeasement, I was told that the normal service fee for coming out would be reduced by 50%. This arrangement doesn’t seem to be fair to the customer and I only accepted it because I didn’t want to haggle and wanted my system repaired as quickly as possible. A similar transaction occurred with this company about a year ago. The technician seemed knowledgeable of his work and made the required repairs and my A/C unit has been operational. However, based on my recent experiences with the company, I am hesitant to recommend and not sure if I would hire for services for and future needs.

Taylor Humber

I hired ARS to replace my water heater.. Nate and GeAndre arrived punctually, after calling ahead with an ETA. They were courteous and wore booties on their feet, taking them off whenever they stepped back outside, and careful to keep the area where they worked as clean as when they found it. They took the time to explain what the problem was and how they were able to fix it. Working with ARS was pretty easy and straightforward, and they were very helpful.

Kelly James

The technician was prompt, professional and knowledgeable. I wish there were more just like him!

Maximus A

This is the second time I’ve use ARS. The technician was very professional and thorough.

Shirley Lajoie

Always responsive and professional, the best HVAC business I have worked with in the past 20 years

Roger Oldham

I had used the company a year ago for a problem unrelated to my present water heater needs and I had a very good experience with them then. When I called ARS, the receptionist gave me an appointment for a free assessment to determine exactly what I needed and Denny was able to come in two days. He could not have been more personable and knowledgeable. We already have one water heater which was inadequate for a large whirlpool type tub and other tubs and showers in our house, so our problem was more complicated. He gave me a quote which I thought was very competitive based on research I had done. He was able to come out and do the installation within 2-3 days with his assistant, Don, who was also very friendly and competent. Denny explained all the details about flushing the heater every year and spent a lot of time to be sure I understood everything about the two heaters working together. The work was done very efficiently and professionally, compared to some other plumbing installations I have had done in recent years. I asked him what other work they did in hopes of using him for other problems as well. I could not have been more pleased and would recommend Denny and ARS enthusiastically.

Tim Holley

They were very responsive to the initial service request I submitted via their website and followed up with multiple calls to reach me. Would use them again.

Michael Blake

Good customer service. The service men (Dean and his partner) were on time, very professional and courteous.

Dana Holland

During the hottest week both my air conditioner units went down. My downstairs unit never worked properly so we always relied on our upstairs unit. We knew we had to replace one but was not prepare to replace two. We called ARS, which we used in the past, and they sent out Todd Smith. He was on time and very knowledgeable of his job and my units.He was the first representative who took the time to educate me on my units and explain why they were not working properly. Best of all, he was able to fix my downstairs unit which saved us thousands of dollars. For the first time in 12 years my system works properly. My family and I are so grateful to him and the quality service her provided. If you read this post and call ARS for services please request this technician. You wouldn't be disappointed!

Quincy Benbow

I was a little skeptical at first but I have to admit ARS did a wonderful job on the installation of our new HVAC system and their price was very fair. The technicians were professional, prompt, courteous and answered all of our questions. Our sales rep was also very knowledgeable and gave us ver good practical advice. We would use ARS again !

ronald Lushbaugh

The Tech that came to our home on 7/29/20. Was extremely professional. He introduced himself (which I have forgot his name, which to me means I had great service) had a mask on and came prepared to put on booties. He spent a little over an hour checking everything and showed me where the air filter was. When the unit was installed. The other gentleman forgot to show us. He also spent some time showing me how to work the thermostat. That was another thing that was not done when the unit was installed. This young man (for being in his 20’s) was professional all the way around. In this day and age. It gives me hope for our younger generation. I would definitely recommend ARS for service work.

Irene Blum

Routine heat pump maintenance performed. Technician was professional, competent, prompt, and friendly.

Ms L Taylor

ARS REPRESENTATIVE WAS TIMELY PROFESSIONAL. HE EXPLAIN THE DIAGNOSIS OF HVAC SYSTEM. WHAT MY OPTIONS WOULD BE. I WOULD RECOMMEND THE SERVICES TO OTHERS.

Neron710

Very responsive and professional. Glad to have a warranty through them!

Lisa Little

He knew his job. This my first time using this company. I will use this company again.

Dcone

They did a excellent job, here why 1. On time 2. Make sure everything is safe and protected 3. They took their time in tearing down the old system and taking out of the house ( very important) 4. They took their time in stall the new system (very important) 5. Testing the new system and cleaning up and checking with thir supervisor Billy Robb was excellent in his job, I will pick him and his team , if you need work on your HVAC system. I don't like writing reviews, but they did a excellent job. Thank you

Marcieta Thompson

Dennis and assistance Don did an outstanding job installing the hot water heater, they were professional, very respectable of my home, knowledgeable, addressed my concerns, and was excellent at explaining the equipment must knows and what was done. Todd was outstanding, he was professional, respected my home by taking all precautions to ensure cleanliness, and knowledgeable. After Todd completed his evaluation of my old HVAC system, he went over the findings, showed me pictures and pointed out the areas on the furnace based on his findings. He also took the time to address my questions, and what the next steps would be.

R F

Outstanding from start to finish. Our home AC went down during the 07/19 heatwave. I got 3 estimates. My impression started strong when the estimator, Craig, donned booties before entering the house. He was friendly, fast and honest. I've done contracting and remodeling and could tell he was telling me the truth. His estimate was a tad higher than the others, but he was spekking all Carrier equipment so the price seemed pretty fair. The two installers were nice guys, conscientious (w booties too) and knowledgeable. They added a number of small features (several emergency cut-offs, etc.) making their final product a value compared to the others. They cleaned up meticulously before they left. From what I understand, I am covered if I have any issues with the system. You can't really go wrong with this larger company that holds themselves to high standards to maintain a great reputation. Highly recommend. Thanks!

Carolyn Watson

Mr. Tim Whitley have excellent customer service skills. He was very detailed about the installation of his work. He also explained to me about installing a "UV Air Purifier" since the current Humidifier did not successfully work for me when my house was built. This was great information since, I have Asthma. Something, I will differently look into later on. Very professional with answering any other questions as needed, He also explained in detail on how to use the " NEST Thermostat" which is New to me. They also cleaned up and taped & wrapped the installation properly. Outstanding Job!!!! I will highly recommend Mr. Tim Whitley and his Assistance for any Installation installer to any of my family members and friends as needed. Thank you again, ARS TEAM

Deborah Mason

Overall, my was positive. When I was visited for check up service on my furnace, the young man told me that my thermostat was not working because my furnace was broken and the diagnostic would cost $89. I didn't have it, so I went about 4 weeks without heat. When the most recent repairman came, he looked at my thermostat first, like the first guy did, and asked me if I had a battery. After putting in the battery, he then looked at the furnace. While in the basement, he advised me of things I can do myself, and service I should take care of. Even with the discount and providing my own batteries, the service cost $145. That's a lot for a battery replacement for seniors on a fixed income. I understand service charges of $89, but the rest for me to provide my own batteries was a bit much. I appreciate the kindness of both gentlemen, but the misdiagnosis made me wait for heat for weeks. I do plan to take the advice of the second service man and get the next preventive service from your company.

JOHN E Flynn

ARS techs came on time with proper equipment to do the installation. Went right to work which was completed in about 5 hours. Gerardo and the other techs assisting did a great job. Upon installation, they went over everything which was thoroughly explained including the new Nest thermostat. True professional techs throughout the installation process. Will definitely use again if necessary. Thanks for a job well-done!

Brian R. Knight

Dennis was very professional and very considerate of time. I appreciate his knowledge and sharing his knowledge regarding the installation. He insured I knew what I needed to do and look for when I operated the system. I would recommend him to anyone needing their water heater replaced. He really enjoys his job which made the experience that much more interesting.

Barbara Moore

Nathaniel Hurley (Nate) and Geo were absolutely amazing. Both very friendly, knowledgeable and efficient. Diagnosed the problem and quickly and efficiently offered resolutions. They explained everything in great detail and answered my questions. Provided exceptional customer service. ARS should be extremely proud to have them on your team! Thank you again Nate and Geo!!!!

Barbara Waters

I am happy with the services received and they come right in and get the job done Awesome so awesome Thank you guys so much😀 …

Rick Caboga

Yanick Fotibu, ARS Technician, arrived exactly as scheduled, presented himself professionally, personably & attentive to Covid 19 guidelines & safety. He performed his service work with confidence, superior quality and outstanding reports to us as to the current performance of the HVAC, termostate, filter. etc. We greatly appreciate the recommendations & advice he provided. We believe Mr. Fotibu is among ARS “most valuable asset” & believe the future face of your company. He deserves a rating of “Superior Customer Service Tecnician” & we ask that he be assigned to return & service our unit again & again & again. Thank You, ARS. Thank You Mr.Fotibu!

Annette Parker - Haynes

Excellent service and provided excellent advice to keep my system working well.

Kyle Bellamy

ARS / Rescue Rooter in Laurel has consistently exceeded my expectations and I highly recommend them for your HVAC needs. They initially replaced my cooling and heating systems in my townhouse with speed and good service. Today, their technician Thomas Williams came by to do the system check up and was very informative on what he was checking, what he was doing and how things worked as I am always curious when it comes to technology. I really appreciate this company and its workers and encourage you to use them. Good service, great techs and good product. Hard to find these days!

SeanandRosa Hansberry

We had the pleasure of welcoming specialist Mr. Mark T. to our home today to replace our hot water heater. Mark was great! He was punctual, professional (knowledgeable), and displayed exceptional customer service. This is the first time that we have used ARS, but certainly not the last. As we were looking for someone to complete the work at hour house, many friends and family stepped forward to recommend "their guy." Well, now we've got "our guy" that we'll be recommending to our circle. Thanks again Mark. AND For some time I have been try to leave a separate note for the gentlemen that worked on our A/C unit on the same day back in June. I completed a very lengthy and thorough note of praise for Jose S's Teams' effort -- but when I went to save it, it simply disappeared without saving. SO, I am here again trying to make sure that Jose and his crew know and understand how much we truly appreciated their work, because having a working system is crucial to us due to our various health issues. In short, it was a day long job in an attic that reached temperatures 120 degrees+. Despite the dangerous heat levels they worked safely and diligently to complete the job in the same day. They displayed a friendly professionalism and a sharp "git 'er done attitude." The workmanship was very much appreciated. Thanks again for all of your team's hard work.

Donna Edwards Henry

Dennis and Don made a great team! First, Dennis came out and gave me a written estimate. He answered all of my questions and gave me the names of neighbors who had used him for the installation of their hot water heaters. Although I have a contract with another company who came out to give me an estimate, Dennis was professional while the other company didn't even give me a written estimate. I had used ARS when I first moved into my new condo and switched because I was able to get a whole house contract with another company. After this experience, I know that I need to switch back. Dennis and Don did an excellent job and I will let all of my neighbors who are looking to replace their hot water heaters that ARS is the way to go if you want the best!

Rachel Jenkins - Wing

Andrew was amazing took care of everything very professional!!

Ashley Johnson

Tomas was excellent from moment of arrival until he left for his next appointment. He was polite, easy-going, and knowledgeable. He showed me his ID badge before he entered my home, shook my hand, was gentle with my dogs, and friendly with my three-year-old son (all things I want--and are hard to find--in any home service visit). He made a few recommendations and cleaned a couple pieces in our furnace, before finishing up. He explained a lot about filter maintenance and also what a new humidifier and UV air cleaner could do for house--making me think more about purchasing these items. If we have maintenance or any type of service again through ARS, we can only hope to get Tomas again!

2deepone

Very professional. Suggested great options for my budget.

Wendy R

John Rothe and Nate McClellan completed the installation for my new HVAC System. They were excellent! They were professional, knowledgeable, and diligent. They cleaned up so well, no one would know they had ever been there. I appreciate both of these gentlemen in the way that they made me feel at ease with the process. I would definitely recommend them to a friend.

Andrew Fox

Fast, quick, and easy to communicate with! A slight slip up in getting the scheduling but was resolved with a simple phone call. Professional crew and the new water heater is working great

Barry Entin

Installed hot water heater. The two man crew arrived when promised. They were professional, knowledgeable, took time to answer my questions, and cleaned their work area. They are great representatives of your company.

John A. Jackson IV

The salesman was knowledgeable, respectful and thorough, the mechanics were on time thorough and clean

Latonya King

Very courteous and informative.....then asked do I have any questions. I love it

LINDA JACOBS

I was fortunate to have Dennis S. and Don install a water heater this morning. They were punctual, orderly, respectful, fully engaging from start to finish. They carefully and patiently explained what they had done and how to care for the new unit. I hope I have them again for services needed in the future. Happy Holidays to Dennis, Don & ARS!

James B. Mitchell

Mr. Marlin Harding did an excellent job checking out our heat pump

Venesha Thompson

The crew was great ! They install the ac/ heating in a timely manner. They put down rocks, a surface, and propped it up. Clean up like they where never hear. This was a big job and the crew did a excellent job. I would recommend them to anyone.

Gerald Caver

From the first phone every employee I spoke with was professional and seemed concerned about getting my system fixed

Kayarp Palmer

The technician was very polite. He followed safety precautions when entering home. He was very informative and answered all my questions. Took care and explained what he was doing and what I can do to keep my system in good working condition.

W “Don Wan” E

The technician was almost 30 minutes late and when he arrived he didn't offer any reasons why he was late as if it didn't matter. It's very inconsiderate and unprofessional when a business wastes my. Other than that he seems to have done a decent job although it was just a tune up request and there was nothing wrong with my system.

Bradford Behr

Denny and Mike just finished installing a new hot water heater for our house. Real nice guys, and even more important, thorough and professional with the installation. Denny had handled the quotation a few days earlier and did a great job walking me through the options (tank size, electric vs hybrid), sharing his professional expertise and advice but leaving the decision to me. I'd been postponing the replacement of the old water heater because it thought it would be long drawn-out process, but ARS made it real fast and easy.

Jackie Turner

My installation technicians were very professional and detailed. They were on time and even finished ahead of schedule! Thoroughly enjoying our new ac unit. 😊 …

Sherri Wright

Michael came within the set time. He was very courteous. He completed the service in a professional manner, answered questions by showing me the different areas of my furnace. I had concerns with ARS but Michael 's service has caused me to rethink my opinions. If possible, please consider giving him a raise or a bonus. Thank you!

Alfred Johnson

Technician arrived on time and was thorough in explaining everything that was being done.

Shaun Gaskins

The rep that came by was very professional and helpful. His debrief was more thorough than I could have expected. I would definitely recommend this company to maintain your HVAC system!

Phillips Hoeper

Very good service. We have been with them for many years. Latest time was June 8, 2016. The technician (Don L) showed up early due to a cancellation earlier. They informed us that he could come early and asked permission. When Don L showed up, he was courteous, friendly, and worked efficiently. This was a semiannual inspection, covered under a service contract. Don L inspected the mechanical and electrical components of the heat pump, cleaned some piping and explained what he was doing. In summary, good service with courtesy and friendliness.

Sheri Brooks

My Technician Michael came within the allotted time, he wore his booties to protect my floor. I showed him the thermostat and then my unit, he began his work and explained everything when he was done. All went well, I have no complaints.

byran mcreynolds

When I had a concern during installation, I contacted Robin Morris at Quality Control and she was able to address all my concerns to our satisfaction. The workers who installed the heat pump and duct work were very professional and workman like (Omar, Issac,Jude and Rocky). A special thanks to Omar for persevering despite a setback.

Paul G

I bought a new furnace and air conditioner and the process went very smoothly and quickly. I requested a quote from Home Depot on a Saturday night, not knowing who they would refer me to. ARS called me Sunday, we set up an appointment for Tuesday, and on Wednesday I had a new furnace and air conditioner. I want to praise the installers, José L. and José L. They did a great job and can't think of anything they could have done better. The equipment is beautifully installed, they were very polite and answered all my questions, and after they cleaned up you couldn't tell they'd been here...except I now have a working air conditioner! Also, my Ecobee thermostat was correctly connected to the upgraded (two-stage) furnace, which doesn't surprise me because they're pros. Overall I'm very happy with the speed of the whole process, from requesting a quote through Home Depot to installation a few days later. Be aware that their salesmen ("comfort specialist" or something like that) will push Carrier products and won't discuss other brands. I don't know if ARS only installs Carrier but if you want another brand installed then ARS is not for you. Don't get me wrong, Carrier makes top-of-the-line products but it is an expensive brand and there are other good brands that are less expensive. I'm still giving ARS 5 stars because the even the sales/paperwork process went smoothly. Final tip: don't be like me and wait until the weather gets warm to replace your non-functioning a/c...it limits your options.

michael rosenbaum

I had an annual maintenance contract HVAC check and a follow-up repair under warranty, John M was fantastic. He was on time, professional, competent, polite and friendly and was careful in my home. You could not ask for a better HVAC Service technician, his skill, attention to detail and expertise ensured my system was in perfect working order. I'll ask for him by name overtime I call. Thanks

P J

Denny installed a hot water heater for us after ours sprung a leak. We were really in a tough spot and he came through in more ways then we can count. He was patient with our questions, offered advice and guidance that proved invaluable in making our decision; and when it came timefor the install he did an amazing job. We will without a doubt be using ARS of Laurel for our future home improvement needs and recommending them to anyone w know who needs a job done .

Roberto Williams

Joseph was on-time and very professional. He put on shoe covers right away before entering my home. I talked about the HVAC system and issues that I was having. He listened and thoroughly inspected the various components taking notes and making recommendations. After complete inspection and testing he explained what needed to be done/replaced. The pricing was reasonable and system is now running great again. Very happy with his service.

Rosella Thompson

My experience was good, the technician was very professional, he asked questions that i had

Esther Newman

The technician was professional, very friendly and timely.

Justin Weston

Called and service was quickly scheduled. My technician, Thomas Williams, was incredibly professional, thorough, and explained to me each task he was completing. He answered all my questions about how to setup my house during summer and winter. By the end of his visit I felt like I should have paid twice the rate. The best part was I felt I could trust him and wasn't wary that he was just going to try and upsell my for some service I didn't need.

Alan Smith

I had purchased a new HVAC unit from ARS and was experiencing an ongoing issue for over a year, I was connected with Robin and throughout the process of getting my issues resolved , Robin provided excellent customer service above and beyond my expectations. Robin faithfully checked in to ensure my issue was fixed and continued to call and email to make sure the service was provided and my expectations were met. Throughout the process she was always pleasant and reassuring that I would be satisfied at the end. My appreciation and gratitude are beyond what I am writing as it does not give Robin the thanks she truly deserve. Robin is a tremendous asset to ARS Laurel and I was very fortunate to have the pleasure of working with her. Excellent customer service is hard to come by these days, but Robin has proven she is one who cares and is committed to just that Excellent Customer Service. Thank you again Robin and it was a pleasure working with you! v/r, Al Smith

Pam Eller

I have been with ARS for ten years and they have always been responsive and professional.

Marie Clark

Kap L. was a wonderful, professional technician who kept me informed and explained everything about my water heater installation and about the unit. He completed the work in less time than estimated, the work was completed in an excellent manner, and the clean up was great. Based on his wonderful work, I will recommend ARS to everyone.

Sandra Bowles

Good so far. Worker was competent, informative, and professional.

Latoya Mosley-Brown

My hot water heater stopped working. Dennie came out and was very knowledgeable about what was needed & up to date on county codes. He was very friendly and informative. He & Henry did an excellent job replacing my hot water heater! I'd definitely recommend this team to anyone!!!

howard Pfeferman

I called ARS/Rooter for my fist inspection of my new HVAC that they had installed, and help changing my furnace air filter. I was surprised at how quickly I got a response. Tamika Wellington arrived and and did the inspection and changed my air filter. I couldn't do it because my furnace is in my attic it requires a ladder to go up through a small access space. she helped me with my nest thermostat. She was cheerful and professional. I would highly recommend ARS/rescue/rooter

Sahr Lebbie

Mr. Marvin Stansbury Jr. was extremely professional and very knowledgeable in what he was doing. He explained all our options and recommended that we needed a new system since the R 22 unit that we currently have will prove to be very expensive in future due to the ban on the refrigerant as of 1 January 2020. He is an ace in your company and has a bright future for his customer services. More kudos to you for having such a great employee on your staff.

Vonda George

I was very upset with ARS after not getting a call from John D. Annie called to let me know my part would be in the next day and the tech will be there to install it. Annie is a very professional and made me feel that ARS takes care of their customers. When I told her I wanted to let someone know how great she is she replied taking care of you is all I need. ARS should be proud to know they have a employee like Annie..

Linnette Copeland

The repairman was great at what he does and he explained everything he did and what he was doing. Thank You for him. Ms. Copeland

Joanne Young

Henry is knowledgeable and fast. I give him a 5/5. However, I get very annoyed that you do not provide the air filters. That should be part of the service. I don’t have time to go online to order one. I did have one this time because you sent two people without a filter. I’m not sure if Henry had one. This is your system and one that you installed. You should have the filters for your systems.

mooreel3

ARS Technician Michael Swope. was outstanding, 6 days before the July 4, my AC stop working and needed to new part which would take several days During that time the weather was scheduled to be 90+ degrees. Mike made sure my family had AC until the part arrived. He installed a temp part and the next 10 day our family was nice and cool. Mike was professional, knowledgeable, innovative and generally concerned about our comfort and condition without AC. Thanks Mike The Moore Family Appreciate you and ARS

Bill Cone

Dennis Shifflett of ARS, Laurel, MD - had installed a hot water heater for a family member and did a great job -- so we just had him install one for us. He is polite, explains everything, and takes as much time as necessary for the job and for explaining everything to us. We explicitly sought him out again since he did a great job the first time -- and did so again this time. We recommend him enthusiastically to anyone who needs a hot water heater installed.

Diana Velasquez-Kolnik

Our furnace broke and we had ARS install a new unit. During the initial install we noticed that there were gaps left unclosed so we contacted them, and they sent out Juan to come and close the gaps. We are happy that we used ARS because they were able to get back to us, and their work has a warranty. Juan was knowledgeable, enthusiastic and very customer-centric. He asked both my husband and I to double check what he did and asked if we were satisfied with the work. We look forward to using them in our future pluming and HVAC needs.

Hanna Huleis

Very responsive, and helpful. Fast service. Andrew Athanaze was very nice.

Kenneth D Graham

I been having to call for services of my unit for the past four years since the day of purchase in 2015. It was always in the winter time after my unit had is annual checked for winter. Not good my bill was increasing each billing period . This time I call for services thinking the problem was good but it was not.So I call back and ask for someone with more experience ,Mr. Marvin Stansbury came to the next service visit. We talk as about the problem I have been having for the past four years. He did some troubleshooting. Founded the possible cause order the part. To my surprise when the part came in guest who showed up to install it Mr. Marvin himself. Now at good business because I knew him from the last visit and he knew my unit. Thanks for having him to finish his job. Good Job Mr. Marvin Stansbury Jr.

Richard Taber

We purchased a new HVAC system from ARS last spring. In the first summer, there were some issues with the unit not cooling properly in the upstairs zone. Marvin was the tech that came out and checked the system. He thought it was a little under-speced for the size of our house, but found some ductwork issues from the initial install. By the time all of these were corrected, it was September and all seemed well. This summer we again had problems with the unit not being able to cool below 77 on some days. Marvin came back and confirmed that everything was mechanically in good working order, but that the unit that was installed just does not have the needed cooling power. He called his sales/service manager to explain that the company did not spec the job correctly and that a replacement unit with more tonnage will need to be installed.

Danon Ushinski

Dennis S was excellent. He came and gave estimate and scheduled appointment. Day of appointment had ice/snow but he replaced my water heater. I now have hot water. Dennis was professional and explained whole process. Def recommend ARS and especially Dennis. If I break anything else ARS will be first I call and will ask for Dennis S.

Miss Romeo

My technician (Marvin) was extremely knowledgeable and informative! He identified the problem and explained the issue, how I could future detect issues and the solutions (short and long term). He was professional and made me feel comfortable with him alone in my home (priceless being a woman).

Sumeet Anand

Why I contacted ARS: Went through Home Depot HVAC Repair service + so many high reviews. My experience: They are very prompt. That is a major plus. Got them to check on my broken HVAC within 24 hrs on my Home Depot request and that too on a weekend. $99 initial fee. Tech was fine. He did some diagnosis and found the Fan Motor bad. I was sort of relieved as bad compressor would be very costly. I asked if they can replace the motor now, however, it was not in his truck and ordering would take 2-3 days. That's fine, I asked for an estimate. $1500!! For a FAN MOTOR REPLACEMENT!!!! I declined. Order the motor from repairclinic.com ($120), received it a day, replaced it in 15 - 20 mins by referring DIY Youtube videos. HVAC is working fine. Still don't understand how can the estimate for installing fan motor be $1500! Had the estimate be under $300, I would have accepted and had it done by them.

Malcolm Winder

From the start to finish, professionally installed and professional service technicians that were eager to answer and questions and also explained all the equipment installed functions/operations. Pricing was very affordable for replacing my entire HVAC system.

Leontyne Buggs

Thomas Franks served as the Comfort Advisor from ARS Company and my Advisor. He provided Outstanding service in presenting the information on each HP, A/C and Thermostat ofbthe various systems, requested. He throughly went over the systems discussing the ton-age, type of system, features and pricing. He assisted and informed me of the financing of each unit being considered with the down payment. He connected me with the Company that was being use to finance the unit selected.. I appreciate the effort and time Thomas spent with me through the process on such a timeframe I was working with of several days for completion. He returned my calls and answered my many questions proposed to him on all the units. He explained to the installation process and how it would work ; and the how the process would be handled upon Installers completion. ii was totally aware to expect the WSSC to come out and inspect the system. He was very professional and pleasant to deal within this process. I would recommend him as a Comfort Advisor to other customers an a valuable member of ARS. Based on my evaluation I would recommend him to other customers and give him (5) stars.

Terence Gerace

We had our HVAC system replaced by John and Jamie at ARS. This job involved coordinating a crane to lift the unit to the roof. Everything went very smoothly. Installers were courteous and did a quality job. New system works great. I was pleased with the service.

Carol Berry

Mr. John Rothe completed the install @ my home in a very professional manner , he was very informative, keeping me in the loop of all concerns he might need to address pertaining to the install. The job was completed in one day, worked very hard to accomplish that. The team cleaned up, and explained the system to me. Great Guys !! Thanking you for your time, and knowledge.

Barbara Cohen

We had a family tragedy this weekend and of course, right on time, our hot water heater broke. I did call ARS Laurel and was at first promised a Sunday repair. Sadly, that never happened. Frustrated and angry I called on Monday and Jackie, the dispatcher said she was so very sorry. She said she would send someone immediately and promised the work would be done, today. Daniel H drove almost 90 minutes to reach my home. He worked all day to get this specialized water heater and vent system installed, as promised, in one day. I know it was a challenging job and he thought at first it could not be done, but he worked to get the people needed and the part. He was conscientious, neat and hard working. I was going to go with another company after the tremendous stress of the no show on Sunday, but Jackie promised they would make it right and they did. Thank you Daniel for understanding the stress our family was experiencing and for doing all you could to resolve the issue.

TheTazsette

Leon Loveless worked so very hard for us. He really set my mind at ease about the safety of our furnace after several other technicians had failed to do so. He completely repaired both exchanges that were blocked up and put the entire furnace back together. I expressed my concerns to him and let him know that i had planned to cancel any further work from them due to prior problems, I now only want him as my HVAC technician. He has a great personality to boot. Well Done!

Mike Brown

Cassio Portela did a great job. He got me set up with a great deal. Financing and install scheduling was expedient and very professional. Installers John Rothe, Josh Harris, Dennis Shifflett, and Don were also great. The installation of the furnace, outside unit and water heater was excellent.

Roxane Hilton Clarke

Great experience. Mr Ryan set everything up and 2 days later Dennis Shifflett and Ray installed a gas water heater for me. They were very respectful, explained the process and gave detailed instructions on what to do afterwards. They cleaned up and were finished in less than 90 minutes. I was very pleased.

Patricia Holloway

Excellent service. Detailed review of work done and what is needed.

Fay Hill

Gerardo Thomas and his team was extremely professional, prompt and delightful to communicate with. There work were done outstanding and his communication of the system was spot on. He went over every steps needed to activate the system to my phone and it was very helpful. I would highly recommend Gerardo and his team to any one looking and in need of buying a air conditioner unit. Thanks so much for their time and effort and for doing a excellent job.

Judi Seggel

From start to finish, customer service was excellent. Office staff were polite and helpful. Technicians were extremely professional and took the time to explain what they were doing. We will be using ARS in the future.

Shirley Arnett

The technician was timely and performed the requested service professionally and cordially.

Sharon Byrd

My A/C tune up was today, May 27,2015. The technician arrived on time as planned. He answered all of my questions thoroughly and gave me helpful information about my system. I would highly recommend this technician. Also ARS customer service is excellent!!!.

CC Parra

Joseph M came to my house in Laurel to review and do a checkup on my gas HVAC system. He was very detailed and explained each step as he reviewed the HVAC system. I wish all service techs were like him because it would make the experience so much more pleasant. He is someone that you should have train the other reps as they join ARS because he has great interaction with the customers and communicates well. He is very knowledgeable about the HVAC systems and makes sure that the customer is satisfied before he leaves. Good Experience!

Sassy Frass

I contracted for a furnace check-up. Marvin S. was punctual, very courteous, professional, and efficient. Company called the day of service to give estimated arrival time within the 10-2 pm window. All in all I highly recommend ARS and Marvin in particular!

NNR

ARS customer service staff is always professional and quickly schedule appointments. I was really surprised that they called to schedule an a/c check. The a/c tech was punctual and professional. He explained the key points of the a/c check as he quickly worked through the check. ARS consistently provides quality service.

Debbie

Tariq was very informative about my heating system.. He was friendly

H Hayes

Dennis Shifflett is an extremely curtious person, and it was a pleasure to have met him. He was very knowledgeable about the water heating product that he recommended for installation in my family unit and was able to answer any and all questions that my wife and myself had in regard to the product and the process that he would be undertaking during the installation. He was extremely neat and went out of his way to ensure that he left no dirt or wetness during the removal of the original unit and the installation of the new unit been completed. Both my wife and myself feel very confident and would not hesitate to recommend him to family and acquaintences for installation of heating products in the future. Regards, Howard L & Pilar N Hayes

Shirley Hill

We love ARS and we love the professionalism they display each time we call them. They provide immediate service. When our heating unit went down and our home was cold, Marvin and his partner made a late night call and our home was warm before they left. We love ARS and the services they provide.

Irene Schneider

Excellent service, very professional and will to answer any and all questions. Installed our new hot water heater quickly and left no clean up behind. Left us feeling safer and more energy efficient.

Robert Brown

I was very satisfied with Mr. Lee's service. He was courteous, carefully covered his shoes inside, and was detailed in his inspection and applications. He took the time to explain what he had done, the condition of my system and informed me of other technical services that could enhance my air conditioning system.

Darcel Smith

This review is for Juan Lemus of ARS in Laurel, MD. Juan is a consummate and professional Technician. He was knowledgeable of the job and made sure that we were pleased with the work, as he moved along. From beginning to end, he was always courteous, fully explained the plan, answered our questions and went an extra mile to handle the matter. Also, he was careful and tidied his work area. Thank you, Juan, for taking good care of us!

Jill McClanahan

Gerardo Thomas (Technician) called to inform me of his arrival time and was cooperative and knowledgeabe. He answered all my questions and was very attentive. His assistant showed great professionalism and left the space tidy and clean. They stated it would take approximately 4-5 hours, however they finished the job in less time. Great job!

Purpie Reign

Dennis Shifflet and Mr. Don displayed professionalism and a wealth of knowledge on the installation of my water heater systems. I found them to be extremely impressive and down to earth. We connect through conversation on family, pets and politics. Finally, I love my new system and it is working perfectly. Thank you.

Aaron Braxton

Very thorough in evaluating system and informative as to what was being done.

Nicholas Williams

Extremely Knowledgeable about the workings of our HVAC system and the typical issues. As a result they were able to identify the cause of the problem and quickly resolve. I have had no issues with the system since. If we do, I will definitely call them again in the future.

Kumail Shirazie

These guys came to our church and did a great job. Did exactly what we needed to do (camera line down our pipes to find where to install a backflow valve). The service technician was extremely nice and very helpful. Would definitely recommend!

Gerald Moore

Following a very positive experience with Michael Geary our ARS/Rescue Rooter sales professional, Gary Greene and Tirso Dorado recently installed a HVAC system in our townhome in Columbia, MD. The work performed by these gentlemen were in one word “Stellar.” Gary, the lead installer displayed a wealth of knowledge about the system my wife and I selected for our home. He did an amazing job explaining how it works, answering all of our questions. Tirso worked diligently hauling our old system away without leaving a trace of debris. The noise level was at a minimal. We love our new system and would not hesitate recommending ARS/Rescue Rooter’s team of professional to our family, friends and colleagues.

Kevin Nguyen

Heater went out. Technician arrived and stated that it was a gas valve and needed to be ordered which will arrive next week. Marvin S. arrived and did his troubleshooting and found the issue was an electric one. Fixed it quickly and finding the issue saved time and money. Marvin was courteous and explained thoroughly the process.

Kenny Dixon

Was courteous,polite and quick. Had everything from removing old A/C and furnace within a few hours. System run quiet and new nest thermostat is awesome. I would recommend that you get one. Thanks.

Craig Wilson

Tomas knows his stuff and is able to explain the details necessary for you to understand your HVAC system. He inspected and tested the heating and air conditioning system and recommended needed maintenance (with the expected costs) for each system. I found him to be very honest and I trusted his judgement completely. He recommended a new capacitor for the A/C unit because it was not performing 100% up to it's capability and could easily give out during the hottest weather. He has been great both times he has serviced my system. Five star guy!

kenneth hartsfield

A few months after ARS installed our new Reeme water heater; we began to notice that there was a constant presence of water in the drain pan. After drying the pan, the water retuned after a few days which promted us to contact ARS to inform them of our concern. ARS scheduled an in home inspection within the next few days where the installer (Mr. Dennis Shifflett) conducted a thorough inspection of the tank where it was found to be defected. He then initated the warranty replacment/ installation process and work with the dispatchers to schedule an appointment for the follwing day. Mr. Shifflett, returned to our home the next day removing the defected tank and replacing it with the new tank without issue. It was truly a pleasure working with Mr. Shifflett; he is extremly polite, curtious, and knowledgeable. His attention to detail, and the level of customer service he provides is top notch. I would recommend him to anyone in need of a water heater installation or any general plumbing services. Thanks again Mr. Shifflett, for your dedication to satisfying my needs as a customer. I REALLY MEAN IT. KH

Tracey Stewart

William D and Genesis did an excellent job! They patiently took the time to explain everything to me. I was concerned there was going to be noise because I was working from home but I barely heard them. I looked up and they were finished. It was great. I highly recommend them!

Lanier Mccaskill

Thanks Jerry. He and his partner were efficient, fast and accurate. Things were cleaned up afterwards; they showed respect for my home and was careful in doing the work. I was left with a good feeling about the company. Thanks so much!!

Barry

Dennis and Don did a great job! They explained everything thoroughly, checked everything when they finished the installation to make sure the water heater was working properly cleaned up and finished up in record time. Thanks so much!

NICOLE ANDERSON

Mr Kap was very thorough and extremely professional :) He replaced the an older water heater and explained every step he was doing. Very helpful to a relatively new homeowner. Would recommend 6 stars if I could :)

Gregory Tibbs

John Dove, I was very pleased with the knowledge, outstanding customer service, and attention to detail to the needs of my home. As a result I was able to get a heavy up, new water heater, upgraded furnace and heat pump along with heating/cooling a room that had no ductwork. Thank you John.

Buck Farquhar

I request Paul to provide spring and fall HVAC service because he is professional, competent, all around nice guy, and he loves my Golden Retriever. Fall service on Friday, October 23, 2015 was not an exception. Paul arrived on-time and paid exceptional attention to ensuring that my system was ready for winter work. Pleasant and competent. I wish there were more technicians like Big Show. I have the highest regard for his professional competency and inter-personal skills at answering all of my dumb questions in a manner that suggests strongly that he is as interested in my concerns as he is focused on the technical care he consistently provides.

Tristan Cunningham

I would prefer if I could leave more than five stars -- maybe one for each company we talked to before ARS. We have a complicated house with an addition and a previously undersized HVAC system that had quit working, and Brian at ARS was the first one to come to our home, *listen* to what we needed (instead of trying to sell us some one-size-fits-all-but-us system like everyone else did), provide us options, and even recommend against expensive & unnecessary toys and gadgets and pointless add-ons (well, pointless except for filling the company's pockets). A month later, we're a bit uncomfortable in one room, they get someone out here the next day to make adjustments and install an upgraded thermostat -- parts and labor that were not included in the previous job, but at no cost anyway. I'm planning on calling ARS to do my taxes and sell me some cable television so I can ditch a couple more companies I'm tired of dealing with. Let's see if they take the hint.

Bernice Baccus

Gerardo Thomas and his crew arrived on site as scheduled. Very professional. Work was completed and cleanup was done. Any questions that we had where answered and contract was reviewed and signed. I would recommend your company and will look forward to doing business with you again. Thank you.

Mad Virgo

Ray Nial did a good job clearing our bathroom sink clog. He also did a quick inspection of other plumbing facilities, and did recommend the ARS product for use once a year in our drains, which I will probably purchase at another time. Second time I've used ARS, and haven't been disappointed yet. Great job by both Mr. Nial and ARS.

A B

I was out without a heat in my newly moved in home as the current Rheem system died on me. Brad from ARS was able to get me a quote by beating the estimates that i showed him. I was without heat for nearly 10days before i was shopping around and finalizing ARS for my Carrier Performance Series(2 stage furnace, single stage AC compressor, media filter and humidifier) HVAC unit replacement. Brad told me that he would have guys installing my AC and Heating the next day, as promised Mike and Fred came in the next day morning, worked from 8:30am till 6pm, almost non stop and had the complete system put in. I couldn't be more than happy. They did an amazing job! Thanks to his team in getting the job done on the committed time!

Lawrence C. Hatcher

This time about a year ago I wrote a review for ARS-Laurel and Mr. Abraham "Abe" Albanez after having our new furnace installed. Last week ARS phoned to notify me of their no-charge follow-up was do to check on our furnace. Of course I agreed and was pleasantly surprised to see Abraham. He sees hundreds if not thousands of customers so at first he didn't recognize me but quckly did as I spoke and he hasn't changed and even asked about our dog. He'd told me previously how he'd come to work for ARS and said he remained happy with them and glad he'd opted to join their team. After his inspection he said our furnace is doing fine and left it open for us to purchase the Service Home Plan. I certainly would if I could but several large item purchases and budgeting keep me from doing so. I'm glad ARS sent Abraham, someone I'm comfortable with and trust and the personal touch means a lot and says a lot about ARS who pays attention to such good customer service details. Thanks a lot!!!

phoenix robinson

Marvin S of ARS is a knowledgeable and honest technician. He came to determine where the leak was in my mother's AC unit. He kindly welcomed my involvement to make sure that my mother wasn't taken advantage of. At each stage of the leak investigation, he spoke to me over the phone explaining what he was about to do and allowed me to explain it and discuss options with my mom. There were two options for the leak detection test - he advised that we let him determine if he could do the less expensive test first. The less expensive test was sufficient. After finding the leak, he determined the part required, helped my mom find the correct warrantee paperwork & sent a picture to ARS to quickly prove that the leak was covered under warrantee. Lastly, he went the extra step to determine if the leak discovery test was also covered since the leak was discovered in the AC unit's coils - the test was also covered. God will send good people to take care of things. Mr. Stansbury is knowledgeable and honest. I would recommend him as a HVAC tech.

Michael Gussin

We had some issues with initial install of our central AC (wife said ARS' slogan should be "We get it right the third time.." ) Jonathan was the third technician to visit the house and I am glad they sent him. I let him know driveway sealcoat guys were also scheduled for same day as him. He took care of the issues right away, installing air-handler AC disconnect and two surge protetors. Jonathan also replaced thermostat and set up new wifi capability. Very happy with his service and support.

Doug Kelley

Joseph Malloy, representing ARS, came to the house to perform the yearly review of the heater. He was curtious, friendly, efficient and completely knowledgeable. We were curious about adding an enviro scrubbing filter to the system. Joseph explained clearly the product, the process and the expected results and then installed the filter at our request. His was efficient, professional, easy and enjoyable to talk with and fully informative throughout the entire process. We consider him to have been an excellent worker and representative for ARS. We have used ARS for years and give them a good recommendation and we give Joseph an excellent recommendation!

Bevin Conrow

I certainly had my share of issues with ARS/Rescue Rooter Laurel, but Robin M. the Quality Assurance Manager worked hard to make things right. She cleaned up administrative errors of those who went before her and ensured that my account displayed the correct maintenance agreement terms. I am grateful for her help.

Chima Kalu -MDH-

They are very professional and knowledgeable And have a strong network to get resources in a timely manner.

Ronald Brown

Mr. Greg Smith was the ARS Technician who inspected our AC system as part of a service contract we have with ARS. Though rescheduled from the early part of 5/18 to the later part of the day on 5/29, we were delighted to receive a call from ARS to be rescheduled on 5/29 in the morning. Mr. Smith was identified as being available in the Waldorf area. He arrived in a timely fashion, easily dealt with our dog, Barney, efficiently inspected our AC system, made suggestions to trim some plants to improve the efficiency of the AC, and verified our system was good for the summer season. Thank you, Mr. Smith. See you for the fall furnace inspection.

Yolanda Grier

Juan arrived exactly on time. I appreciate Juan being prompt. He assessed the issue, went above and beyond to make sure my older system worked to satisfaction with the new system. He was very clear in explaining what was needed and made sure I understood everything he was doing. If I ever need ARS in the future, I would ask for Juan to service the job. Well done Juan, thank you again.

Peggy Haldeman

ARS Laurel is very lucky to have Debra C on their staff. Deb saved us from having to schedule another day away from work by working directly with another office to avoid a repeat visit. Deb is very professional, customer oriented and personable. She’s the type of employee which exemplifies the integrity and values of the company she works for. Thank you Deb!

Dayna Tanner

The technician Paul McElheny camer to my home service my hvac system and install a new thermostat. He did an exceptional job. He was very friendly and polite. He really took good care in providing me with excellent service. He demonstrated to me and explained in detail how to operate as well as to care for my unit. He was great!!!

Alpha Tango

On time always...and their technicians are very well trained.

Kenrick C Samuel

Today, John Rothe and Josh Harris came to my house to install a brand new AC system. They arrived on time and introduced themselves and the company. They were friendly and courteous. Conversations with both Josh and John were easy. They came with a plethora of experiences which made it easy to talk about different subjects. John was older and demonstrated his ability to problem solve which was a reflection of his 35 years in AC services. Although Josh was much younger, he held his own skill wise. I was also impressed by his willingness to assist his mentor without complaint or murmurings. This team flowed together like something out of Star Wars. Needless to say, the workmanship was outstanding. I felt very confident with this team. Although Josh did good work, John would give his opinion if he felt something needed closer attention. I don’t think I could have asked for a better team. Kenrick

Marlene O'Connor

Everyone that called was so nice and the technician was very professional and friendly!

Christine Ela

Dennis did a fantastic job. He was professional, polite and very knowledgable. He helped me to understand all the features of my new water heater! I would definitley recommend him to family and friends!

William Clark

Our new system started having problems exactly when the temps dropped to single digits. Since I preach customer service at my company, I specifically wanted to observe how ARS Laurel would handle this situation where something didn't go as planned. I was very impressed after speaking with Kaitlyn and Monique in customer service. Then I called my comfort advisor, Casio, to let him know what was happening. He was genuinely concerned and offered useful suggestions. The following day, I spoke with Tammy who said she'd look into solving our issue. Sure enough, that's exactly what she did by having Gerardo the HVAC Tech come to our home that same day. Up to this point, I was already impressed with ARS Laurel but it was Gerardo who simply stole the show. He called ahead when he was 15 minutes away (just the way Tammy told me to expect). I met him at the door while he was putting floor protectors on his shoes preparing to enter our home. Geraldo was obviously very experienced and knew exactly what to do. However, the part that impressed me the most about was that he actually took some time to educated me about my HVAC system in my own house. The result is that I am now a more educated and dedicated customer of ARS Laurel! Thank you all!!!

Maureen Ligons

The Tec. was on time. And corrected the problem. Friendly Personality

geo wong

Marvin Stansbury was extremely polite, in tune with my disability, HONEST and PROFESSIONAL focusing on immediate issues at hand...no unnecessary extras $$$$ were even thought of which is sometimes the case with other services... His work was on point accurate, rated as "more than outstanding"...this person deserved an award for "Outstanding Performance & Quality Services". We don't usually do reviews...keep this in mind.

Glenda Craney

When there are problems with the HVAC system they installed, they are responsive to my calls for service. Technician Maurice Liggins was very thorough with his search for constant freon leaks. He discovered possible leak locations that previous techs overlooked.

Sean Bo

Paid $9 through Home Depot for an AC tune up. Franklin I believe was the techs name was very kind and checked all components on my AC unit. For $9 and a 90 day warranty you really can’t beat it.

Maggie DelPino

Great customer service, quick response, professional technicians and staff.

Magda Braga

The technician who came to do a tune up was very polite and professional! He answered all my questions with knowledge and explained a lot of doubts I had! I am very happy with the service!

David Roberts

Henry was great! Very personable, professional, and hard working!

Calvin Boone

The HVAC Technician, Derrick came out to our house for heat maintenance. He did an excellent job and was very responsive to answering all of our questions concerning our heating system. Derrick was very professional, polite and cares about his customer.

Wiz Kid

Mr. Joseph Malloy – HVAC Service Technician puts the capital “P” in the word “Professionalism.” He is courteous and punctual. He calls you and lets you know that he is on his way. On 07/11/2017, Mr. Malloy once again, saved the day and fixed my new HVAC system, so that I could have air conditioning again. Before entering my home he always puts his shoe covers on right away. He provides excellent customer service with a great attitude and takes extreme pride in his work and trustworthy recommendations. His knowledge and workmanship is SUPERB! He is very meticulous when it comes to his work and I highly recommend him. He is an asset to ARS/Rescue Rooter Laurel. A very happy and satisfied customer. Keep up the wonderful job that you are doing for the company.

Gerald Hamilla

Andrew adequately explained things that was causing the A/C temperature problem and fix.

patrick washington

What I expected to be an all day job was completed with time to spare. Gerardo was extremely helpful, thoroughly explaining the care & function of our new unit first to my wife, and then again to me when I showed up later. He even gave us some useful warranty tips for the future.

Melvin Norried

They did a thorough inspection as well as explained the process.

mstonyawillis

Great service. Honest. Helpful.

glen hallums

Tech did a system checkup of my furnace and A/C units

DvorTerrier

My A.C. unit stopped working, and it was obvious something was wrong with the compressor. ARS service specialist Joseph M. came over and tried hard to determine what exactly was wrong, and he found a small electric part that was malfunctioning; he replaced the part and my A.C started working like new (a few years ago I had a similar problem, but the specialist was very quick to say that the compressor was dead; it cost me $$$$). Joseph was very polite and a true professional -- the whole experience was just GREAT! Thank you, Joe!

Soco's Vending

Dennis Shifflett was super helpful on installing our new Water Heater. He did it in a quick efficient manner and then gave an explanation to how the water heater works, along with warranty details. I definitely recommend using Dennis' services. Thanks!

eric sheinin

Jonathan performed our spring maintenance check on the air conditioning unit today, May 4, 2016. He was very thorough and professional. He did have a couple of recommendation which we will consider. All in all I was quite pleased with the checkup. Jonathan also is a friendly individual and very competent.

B0SS H0GG

Trai Williams & apprentice(apologies for not remembering his name) were professional, respectful, courteous & efficient.

Robert Berretta

Thomas Cruz was very cordial and professional. I truly appreciated all the information he provided while tending to my HVAC system. A huge asset to the company!!

Ruby Hartline

Joseph came out the same day that I called for service was very professional,friendly, and very thorough with checking all possible issues with my heat pump,he also took the time to explain what he was doing and what he would check for next .He found the problem,gave my the prices and he ordered parts ASAP!! The parts came the next day, I am very grateful and happy to be warm again! Thank You Joseph for your great service!!!

Sung

Marvin was extremely professional, knowledgeable and overall an amazing technician. he was able to find the problem and remedy it quickly and efficiently. I definitely recommend ARS especially if your technician is Marvin!

Daniel Hyatt

ARS HVAC technicians Todd and his partner Bacoiry did a excellent job servicing and troubleshooting my HVAC system. I appreciate the time they took to explain the malfunction and test the system adequately. good job guys!

ganon152

Our new unit was blowing cold air when it should have been blowing heat. Ramon P. was the technician who came and after a quick look he knew exactly what was wrong. He also showed up in a reasonable amount of time. He was polite courteous, thank you for your help.

The Savage is back

There where in communication with me the whole way even when I was not able to be home. They where very clean n professional.

Tracey Boylston

A + Service! I will always use ARS from now on. My Technicia, Joseph M was outstanding. Honest, up front and very personable. I am 100% happy with the service and will use ARS for all my future plumbing and HVAC needs. Thanks ARS and specifically Joe!

Johnny Clerkley

Professional and efficient services, knowledgeable of the systems and explained issues thoroughly.

Deiara Moore

I had my Heating and AC system replaced by ARS their service was excellent starting with their customer service. I talked with the first person who answered who were very friendly and relayed my message to the correct person. I spoke with Mr. Kwasi Oppong who is the most helpful, intelligent, sweet person I've met dealing with a company in a very long time..He handles business in a professional manner and he keeps in contact with the customer until it's completed and that you are satisfied...He's one of a kind. Kwasi who goes by the name of Mr. Kay works in Laurel and is the AOR Administrator/Rebate Processor in Laurel Maryland. I received everything I was promised and I'm so thankful for all of his hard work. ARS earned 5 Stars in my book and Mr. Kay earned an EXCELLENT Rating.

Tina Brown

The Tech Gerald A. had very good manners and a professional look about him. He put covers over his shoes before entering my home. He also explain everything he was doing to the Water Heater to me. I will always use ARS and their services..

Mecca Nnacheta

Great team and services, I will use them again.

Donna Taylor

I received a new water heater today that was installed by Kap from ARS. He was professional, knowledgeable and patient answering the several questions that I had. I appreciate that he was on time and made sure that the area he was working on was clean. Kap did a fantastic job and has sealed my confidence in ARS! Thanks Kap!

Google User

Geraldine Thomas and Emmeth Sewer Jr. couldn't have done a better job. Extremely professional, exceptionally knowledgeable, and absolutely great people. I could not be happier with the A/C installation they performed. First time client and a very happy one! Thank you so much!

William Gamble

The service man did an outstanding job, I am very pleased.

Schanta Jones

The entire experience from setup through payment was easy. The technician was punctual, friendly, professional, and appeared knowledgeable. Glad I called ARS!

Donald King

Installation of the furnace went great. Buddy was very professional and kept me well informed of the all procedures. He was very informative when responding to questions about the system and demonstrated how everything operated.

Octubre Chica

Gerardo was punctual and professional. He answered all of my questions and addressed my all of my concerns. He took great care to ensure my comfort and happiness throughout the install of the new system. Excellent service!

Glenn Price

I had my hot water heater replaced by ARS. The technicians were prompt, professional and courteous. I would highly recommend their service.

Mary Sexton

John Mullins serviced our two systems today. He was on-time, respectful of our property, provided a detailed explanation of the service, and counseled us on how to maintain the equipment. We appreciated his competence and thoroughness.

Joyce Thompson

Mr Marvin Stansbury Jr provided excellent service. He was knowledgeable, very polite and reassuring. He diagnosed the problem and and gave me a thorough explanation of the cause of the problem. He readily answered all of my questions. Thank you Mr Stansbury for your excellent service! Joyce L Thompson

Kelly Walker

Sharing on behalf of my grandmother Josphine Savage... Dennis and Don were top notch. Very professional and polite. Came in completed the job with accuracy and timely fashion. I highly recommend there services.

Danielle Tolbert

John Mullins was very professional. He educated me regarding my heating system as well as my water heater considering the age of both. Thank you for your pleasant customer service :-).

pamela cobbs

Mr. Thomas is an asset to ARS Rescue Rooter . His knowledge and professionalism was outstanding. He answered all my questions and made sure i was comfortable with the installation of my new heating and aircondition system. Thank you.

Cass

Dennis is an awesome guy, he truly loves what he does and it shows through his great professional and his enthusiasm. He replaced my water heater tank with not only speed but extreme carefulness, you won’t find another guy like him.

Edward Jones

The technician was friendly and very informative.

Kathie John

All three workers were very respectful, professional, wore their masks, and ensured that they cleaned up after installing my HVAC system.

Natalie Boston

Mr. Mekonen put 5 lbs of refigeration in my system but before doing so he stated that I had a leak in my system and informed me of how to go about getting an updated system. He was very professional and tried really hard to save me money. I told him when I decide to invest in a new system I would consider ARS.

Wendell Garlic

Marvin Stansbury and Jerome came through and did an outstanding job for me today. They were punctual and extremely professional. They knew their business, quickly identifying a lingering problem and making the appropriate fix. Thank you gentlemen - you are 10s in my book.

Laura Thomas

Errol and Andrew were both professional and very responsive!!

Kathline Jones

They were very professional on time and very pleasant

Jules Asher

Tim, Mark, Antwon and Quintin did a great job installing our combi-boiler. They are apparently the only local installers who are skilled at venting through the chimney. They were efficient, courteous, professional, timely -- and went the extra mile for us.

Mr. Yount

After calling ars on a Saturday- Marvin the technician was there within an hour to diagnose a heating issue. He was very knowledgeable and provided quality service and advice.

Solange Ashby

Mr. Jones was kind, quick, and professional. He immediately diagnosed the problem with our heating unit and suggested a workable solution. Our heat is up and running! I would gladly recommend Mr. Jones' services for your next "heating emergency"!

Eric Geyer

On time and knowledgeable. Professional and friendly tech.

Ernest Ballard

Programed thermostat so would not change settings.

John Eberle

The technician was excellent!! I only gave 3 stars because the scheduling is terrible! I was given a 4 hour window (which is ridiculous) and they didn’t make that. After I called asking where the tech was, it was another 45 minutes before he showed up.

Julie Blair

Fast and affordable installation of my water heater

Just Lee

First, they got here earlier than they originally scheduled me for. Second "Yonas" was very professional, courteous, and answered all my questions. My heat pump compressor chose the night before the onset of the Jan. 2016 'Blizzard' to die on me. So the news was not good, but I got it sooner rather than later. I may end up getting my new heat pump (mine is 16 years old) from ARS based on my experience with them today (January 22nd). The only reason I did not give them the 5th star is because they couldn't really help me, although under the circumstances no one really could. I would not hesitate to recommend them though.

Mike Tranchitella

Hot water heater installed quick and professional!

D r.

Exceptional Service❗️ Highly satisfied with the install of my Electric Water Heater by Nate H. Impressed with the quality of work, professionalism, attention to detail and went beyond answering all of my questions.

Khari Royster

Joseph M. of ARS/ Rescue Rooter Laurel was very professional and informative. Joseph arrived on time and explained all of the steps involved in fixing my heating system and also gave some recommendations for setting my thermostat to a more efficient setting. Khari Royster.

anne v

Excellent service! Tomas C performed a thorough check of my air conditioning system and explained everything that he had found ...the good, the bad, and the ugly. He was efficient, personable, and very professional.

Robin M

My experience with Dennis was great. He answered all of my questions and showed me how the water heater works. He was very professional and I would reccomend him for a family member.

Michel Franklin

Thank you so much Devin for proper installation of filter.

charles brown

Fred and William employees of ARS did a professional installation at my residence and we appreciate all their hard work. Please commend them for being on time and prompt. Thank you!!

Gary Shenk

Dennis and Don were on-time, friendly, and professional. The job was done quickly and explained well. The installation area and the house areas leading to the installation area were left clean.

Judie LaRosa

It went well as always. The engineer was fine but unfortunately quite late. However, can’t complain given the challenges he and we are facing today. In short, thanks to him and to ARS!!

Rita Doody

Checked system showed me the problems and advised that a new system was needed.

Jackie Barton

Great Job in AC/Heat Pump install, professional, fast, awesome job communicating to us through the day. These two guys worked together as a great team, Thank you John and Rozell Bob Barton

Vaughn Sanders

Tomas Cruz was "Outstanding"!! He made me feel "empowered" in understanding what's require to maintain my AC Unit, and "very honest" on next steps not to waist money and buy a new Unit!

Zebbie King

Always a please working with this company. Technicians are always very courteous and provide great cusyservice.

meko moten

Dennie and his partner were very professional...on time..and neat. Dennie explained everything to me very clearly regarding my new water heater.

Omar Kashif

Dean was very professional and knowledgeable.👍🏾 …

Linda Berman

Paul McElheny from ARS/ Laurel was professional and thorough during our air conditioning maintenance check. He was friendly and pleasant and explained our AC condition. I highly recommend him from ARS. Linda Berman

Andrew Tran

Had a great experience with Marvin, you never know how is it going to be when someone comes to your home but the experience was completely professional and well done. The time was taken to answer any of my questions and concerns and I couldn’t have been more appreciative.

Bill McGinly

Sunil has provided scheduled services for a number of years for two condos I have in Annapolis. Whenever he is assigned to me I know my service will be through and professional. He catches the smallest issue and clearly knows his business well.

Barbara Varangis

Yonas M. serviced both our AC units. He was on time and professional. He pointed out a few week points in our systems and we discussed our course of action--probably have ARS replace one of the systems in the spring.

Cheryl Young

AC broke today, 90+ outside. Called ARS & was put on the schedule for today. Did not have any hope of anyone coming out, but Jonathan Tucker showed up at 8:30pm. He knew what was wrong right away & had our AC back on cooling the house in no time at all. Great job Jonathan & Thanks for coming out this late.

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