Reviews of Two Bettys Green Cleaning Service. (House Cleaning Service) in Minneapolis (Minnesota).

Two Bettys Green Cleaning Service

26 Reviews

18 Comments

House cleaning service

3258 Minnehaha Ave, Minneapolis, MN 55406, United States

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Description

Information of Two Bettys Green Cleaning Service, House cleaning service in Minneapolis (Minnesota)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

Map

Open hours of Two Bettys Green Cleaning Service

Sunday

Closed

Monday

9 am–5 pm

Tuesday

9 am–5 pm

Wednesday

9 am–5 pm

Thursday

9 am–5 pm

Friday

9 am–5 pm

Saturday

Closed

Reviews of Two Bettys Green Cleaning Service

Desiree Brazelton

We love Two Betty's. Rachel does an awesome job with our house - especially considering we have three teens and a dog! It is so amazing to come home to a totally clean house, top to bottom. When we first started, I thought it would be nice to have the house clean but it actually changes everything! We do a much better job of keeping the house clean during the in between times than we did before. Our standard has definitely changed - thank goodness. 😁

Peter Schilling

We started using Two Bettys awhile ago, and the experience has always been beyond brilliant. NOTE: if you look at the negative reviews dealing with staffing, for the most part, they are correct in terms of having to wait to get started and then to find a regular cleaner. When you begin with Two Bettys, a very popular cleaning service with very loyal customers, they will tell you there's a wait of X amount of weeks. When they began with us, we had a few different cleaners, sometimes at different days of the week, until we settled on a regular cleaner (all of whom did a great job). Finally, after a few months (and great communication, always keeping me abreast of issues), they found us a regular cleaner in Tony, with whom we appreciate working. All of the cleaners do a very thorough job, put things back, follow specific instructions if you have them, and leave the place spotless with a note telling you of the day's focus, issues, etc. Yes, in this time of post-pandemic, if you want a cleaning company that immediately assigns you someone at the snap of a finger, good luck finding them--when you do, I imagine they will probably get to your house on a steam-powered unicorn. But if you want a phenomenal company that exists in reality and is dealing with the same staffing issues as... I don't know, the whole planet? and that not only does a great job but pays its staff fairly and treats them with respect, then get on Two Bettys' waiting list now. You'll be glad you did.

Lindsay Turner

We reached out to Two Bettys in the beginning of 2022, and got off their waitlist and into a regular cleaning routine in March 2022. We love supporting a local business that treats employees and customers in line with our values, and we've been impressed with the quality of work that cleaners have done. What prompted me to leave a review today was how Two Bettys responded to a mistake on their end. Thanksgiving holiday caused some scheduling changes, and we had a substitute cleaner today. Because Two Bettys management didn't communicate well with the substitute cleaner ahead of time, they sent someone with a dog phobia to our dog-having household. We scrambled to stash the dog at a family member's house for the morning, and sent a quick email to Two Bettys client services to let them know what the situation was, and how it left us feeling surprised, upset, and frustrated. Within a few hours we received a response that Two Bettys management made the mistake of not communicating pet preferences ahead of time, won't charge us for today's clean (to compensate us for our time finding a solve), will pay the substitute cleaner, has put a note in our file not to send anyone who isn't 100% cool with dogs in the future, and is reaching out to the sub cleaner to see if there's anything more they need. This is a pitch-perfect response to me that leaves me feeling heard, valued, and confident that they're doing what they need to do to prevent similar mistakes from happening in the future. If you also want a cleaning company that gets your house cleaned, treats cleaners and customers well, and is accountable to mistakes -- look no further.

Hans Erickson

I’ve had Two Betty’s clean my home for the past 2 years. Their work is excellent and they have been extremely responsive to any concerns I bring. I feel they really care about the work they do and it is reflected in how they care for my home. I give them my highest recommendation!

Alex Iantaffi

I have found the entire experience with Two Bettys wonderful, from the intake process to our relationship with our cleaner who comes in every week and is able to navigate our home and lives with grace and competence. My family and I are thoroughly happy with Two Bettys and glad to know we're supporting a company who supports their employees too!

Alicia Smestad

We’ve been very happy so far after 3 cleans or so with our new recruit from two Betty’s- very thorough and thoughtful. We had a hiccup or two at the start to get a regular person assigned but the communication and temporary folks who cleaned were on top of it. It’s important to get what you pay for and the price/value is very fair based on 3 previous companies we’ve used over the last 15 years. Give them a go!

Sarita Parikh

On the whole, the quality of Two Bettys cleaning is subpar--it's been disheartening. I had expected far better quality at premium pricing service (about $40/hour with tax). Pros: - The cleaners and support staff are friendly people with excellent communication skills Cons: - On the whole, it seems like the cleaning model is to check things off the list, but not to ensure that they are thoroughly clean. I'll share a few examples: 1. Some mold started growing in a shower. I assumed it would be addressed. It wasn't, at all, for weeks. I sent my cleaner a note about it and he took care of it. But is it okay for a shower to still contain mold when you're done cleaning it? Over multiple weeks? 2. A similar story for the kitchen sink: There was mold in the corners of a stainless steel sink for weeks--this seems like quite a simple issue to resolve. I also sent my cleaner a note about this, but, again, I find it odd that I needed to ask him to take care of the mold. 3. Toilets routinely had pink stains at the rim of the bowl--that section simply wasn't cleaned. 4. After a cleaning, a bathtub was dirty with pink stains and crusted dirt. I think the tubs get a quick wipedown, but not an actual cleaning. It's great to support a local business, and they are super-nice people. But the quality is poor.

Sydney Ward

Jen & Riley did my first clean today. They were wonderful! Attached is the exchange I just had with my spouse, and I think it says it all.

Jenna Totz

Cleaners are amazing! Detailed work and very Covid safe company. Flexible cleaning times. We do a two hour clean every two weeks.

Caitlin Rogers

We've loved having Two Bettys keep our office clean and tidy. They've been outstanding and I'd highly recommend them to other local businesses looking for a cleaner.