Reviews of Patagonia. (Clothing Store) in Washington (District of Columbia).

Patagonia

276 Reviews

130 Comments

Clothing store

Clothing store

3104 M St NW, Washington, DC 20007, United States

Description

Information of Patagonia, Clothing store in Washington (District of Columbia)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

Map

Open hours of Patagonia

Popular times

Sunday

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Saturday

Reviews of Patagonia

Dave Watts

Great sturdy mostly outdoor clothing, a repair bench, and helpful employees. I buy most of my coats and some shirts here. My partner has trouble finding his size, but he's pretty small and can return items he bought online at least.

Dyl

Devin was incredible in helping me with a badly ripped jacket. Great knowledge of what’s repairable and what isn’t! Presented all my options, offered what they can do and had me walking out the store a satisfied Patagonian once again. 10/10 store with 10/10 customer service. Can’t thank y’all enough!!!

Chanpen Tee

The store is nice and clean. There are a lot sale now. Staff is nice

Kahlil Stultz

Luz was helpful and patient in helping me process a return and exchange. She has great customer service skills and was quite pleasant.

Josh

While I personally prefer to order online, this store is always an incredible place to visit to see the items before we actually buy it. The store is very clean and the staff is kind. :)

Syed Muhammad Mehar Ali Shah

It was simply perfect. Mr. Chris Kashangaki, the Assistant Manager was very helpful.

Rommel Fernando

Love this company, and the store didn't let me down when visiting it. Superior service, terrific location by the water, best gear and clothes in the world...whats not to love +++

Janice L

Store is 3 floors, one upstairs, ground floor and basement. The men's is on the ground floor and women's and children are upstairs. I didn't checkout the basement so I can't say what was there. They have all the styles you see online and I would say probably more because there was a women's winter jacket that I was interested in, but I didn't get it because I wanted to order online instead, and now I can't find it! Anyways, I couldn't decide what color rain coat to get, but an employee was able to inform me about how to clean and take of their light colored rain coats. In the end I went with the pink color rather than my usual black. Really happy with my first Patagonia purchase!

zeke kooyer

Great customer service. Everyone is really nice and they have all the essentials stocked. Best quality for the price in town.

K Perkins

Great store and very friendly and helpful staff. I had a broken zipper tab on my 4 year old fleece and they replaced it free of charge (Patagonia guarantee) in ten minutes. Love Patagonia and love their clothing! Note you may have to make an appointment as they are limiting the number of people in the store due to COVID.

Tomas Garcia

This store is very well decorated and distributed. It packs two floors of very good quality clothing for cold weather. Most if not all of the clothing items are made from recycled materials, so on top of wearing top quality and fashionable clothing you are helping the environment by buying from the Patagonia brand. Excellent experience and excellent products.

Enrico Tocol

The staff were very helpful and nice. I had to return one item and planned to get another item repaired. They returned the item without any hassle and the one that’s supposed to be repaired, they just offered to replace it with a new one. Excellent customer service and warranty policy! Kudos to Patagonia for responsible business and customer centered practices. Will continue to buy Patagonia products.

Lindsey Casella

Great standards! I had an issue with product purchased at different location, but was running late to DC store to exchange - I called ahead and store let me in 5 minutes after closing to resolve issue. Great, accommodating staff! // Only issue is map location was different from physical address.

Laura McAuley

The best customer service and you don’t even have to explain yourself three times! A quality staff who are happy to help you. The store front is a bit understated that it’s a little hard to find, so make sure you don’t pass it by...like I always do. The Saturday I dropped by, they were serving yummy hummus, stuffed grape leaves, some tacos-type finger food and beer. They were having a fund raiser for cleaning up the wetlands in Ward 8. Gotta love it! Patagonia makes good clothes that fit well and do what they say it does; either to keep you really warm or really cool. Quality stuff comes with a price, but why buy three cheap shirts when you can wear one that washes well, keeps you comfortable and has a flattering fit?

Arlington Based

Really nice clothing is sold here. I just want to fit in with all the cool kids (Chad, Thad, and Brad) and be more modern so I come for the quarter zip jackets. Both of my jackets purchased here have very convenient zippers and are sure to last a lifetime. Helpful service. Do I want to be a bearded mountain man or an entitled Chad? Both identities will fit in here.

Andra Lyn

Products last forever and if they don't the store is wonderful with getting broken items replaced or fixed. Rachel was the absolute best for customer service. She allowed my husband to run the gamut of pants and she stuck with us for about an hour as he tried on pretty much everything in the store. She never lost her cool and was always there to get us another size or answer questions. She definitely went the extra mile, as I was trying to covertly buy my husband some pants and a bathing suit for his birthday without him knowing. She helped distract him for me and then rang me up quickly upstairs while he was downstairs. I won't forget how she went out of her way to help and was so friendly!

BEnz Wiriya

A lot of good stuff you should buy

Joseph Artica

Getting there can be a little bit tricky by car, and parking could a nightmare but overall the store's pretty nice. This nice guy who was new asked if I needed help and so I was looking for a jacket which they didn't have the color I wanted. He pointed me to another sales associate and she was glad to place an order online (which they had the color I wanted) and offered me free two day shipping to either the store address or mine. I said I wouldn't be able to come back in a couple days but they were willing to set me up with two day shipping to my address at no extra cost! I was amazed and thankful for their customer service. Their products may be pricey but it's so worth it in the end. Will definitely come back (if I have the money hehe)!

Hunter Cox

So I had an old rain jacket which I really loved but it was no longer keeping water out. I brought it in hoping to repair it and was totally willing to pay for the repair process I knew that the jacket style was no longer in production but like I said I really loved it. The staff was super great and told me they would swap it out for another jacket. I was doubtful that I could like anything as much as I liked that previous one but gave a look around. I ended up finding Ken that I liked more as it was much more minimalist, and smaller to pack down. When I went to exchange it I found out the new jacket was actually less expensive so I had a $10 store credit. I went and found some performance wash and still had a $1.35 left over which thy gave me in cash. I seriously felt like I just stole from them. I live in annapolis but will always come back based on my experience. Oh yeah everyone was so friendly and competent and made me want to do more business.

Frank Mikolajczak

New store is nice and has some great products. The staff was helpful. Although I liked the old location better, this location provides better vision for passerby as well as some much needed space that was lacking before.

Jason B

I am very pleased with the customer service of Patagonia and this store in particular. After 30+ countries, my favorite backpack began to rip at the seams. Mark took care of the issue by replacing it with a new pack. Thanks again Patagonia for standing behind your products!

Gaurav Aggarwal

Lots of options but not as wide as what is available online. And expensive too. But the staff was super helpful.

Nizar Farsakh

Great selection but they were out of colors and sizes. Staff was very helpful and efficient in exchanging our item

Philip Murphy

Amazing experience with Patagonia products and customer service. Some one bought a pair of shoes for me, which I used aggressively. They weren't not designed for that level of use and began to break down. They was designed for more casual use. Anyway I brought the shoes back, and the sales associate gave me a gift card for the purchase price.

Stephen Rodriguez

The staff replaced my old vest that couldn't be repaired free of charge and also found a new item I was looking for in California and had it shipped to me. Outstanding service.

Vishal Sinha

I am a big fan of this brand for many years now and am one of their many unpaid brand ambassadors :P I have managed to convert all of my family members in to Patagonia believers and so far no one has been disappointed by their products and customer service. Their products are second to none and and totally worth the $$$. I have a Das parka for many years now and it is still really good and show no signs of reaching its end of life state - even though I may be getting tired of it. But I cannot find any reason to replace it! They have the best customer service and return policies compared to the competition. They are also big in to environment friendly materials and recycling efforts which makes it ever sweeter to like this brand!

Chairman Meow

The highest level of service and extra high quality gear. Their corporate and local employees are fantastic. I used to think rei had great service and will never go back.

Robert Bolar

The team here was fantastic! I was able to find exactly what I was looking for. Each Patagonia store that I am in has the best staff. Very friendly and accommodating. I am always impressed by how Patagonia can hire such great people.

Tim R

Great staff and great gear (assuming it is in stock) but it would be helpful if would answer the phones reliably, and holiday hours are typically a mystery.

M MacFarland

Patgonia offers great clothing for active people. It's clothing is sustainable and very fit for purpose. The store is got a good selection and helpful staff. My wife and I had bought windbreaks a dozen years ago from a different Patagonia store. We asked them for some maintainance advice instead they replace our jackets for free. Wow.

Rahul Sharma

I have never faced problem in this store. It is near my office, cosy little store where you can get what you need. My Patagonia jacket started to wear off(stitches coming off) and they replaced it promptly. I cycle regularly so they recommended me a jacket that would fit my needs. Good location right in the george town is a plus.

Dennis Bours

Patagonia is my go to store for quality sport clothing, and in my case running clothing. Got some shirts to keep me warm in autumn. Patagonia is a little more expensive than North face down the road, but with it comes quality and excellent service, even when things have been worn a while; they take their quality serious.

J B

Cute store, charming building and location, small with limited selection. Good luck finding easy parking. It works more like an advertisement than a bona-fide retail store, but then again g-town is more about experience than practicality.

Harry Deitch

Service is the Paramount concern, if you want to be taken care of like your royalty then this is your outdoor store. Yes it's expensive if you just look at the tag, but if anything short of you ripping it, or wearing through they will repaire or replaced it. The only item I've managed to wear out was a pair of shoes and if i took them back they would have probably fixed them! In this day and age it is how you feel about a place you have been that keeps you coming back, I always look Forward to my next experience at Patagonian!

Benjamin Chàgúzàghà

They found things in inventory that weren't on shelves and then they did a price match which was very ok. Outdoor & tech knowlegeable staff; they know their inventory and customer service. Thanks and come again.

Brandt Tingen

Patagonia doesn't need to advertise much to keep growing, and the quality of their gear and customer service really shows why. I bought a late model Snow-shot 3-in-1 jacket from REI on a deep discount, which was the last one they had across their entire inventory, but it was too small. REI had no more jackets to exchange for it, and I couldn't find one in the right size on Patagonia's website either, so I took it into Patagonia's store in Georgetown to see what they would recommend. Within minutes, they took my ill fitting jacket, found the only one in their entire inventory that was still in stock in my size (in a retail store in CA), called that store to confirm, arranged for it to be shipped directly to my home the next day, and issued me a gift card because somehow the jacket I returned was worth more than the brand new jacket they were sending me... It really felt like a marvel of modern logistics and customer service at work right in front of me. I was already drinking the Patagonia cool-aid well before this experience, but now I am a decided convert, and I always look to see if Patagonia makes it first before I buy anything - their organization is a model of how do business. I also checked out their worn-wear online store, which is a very cool concept for reducing the impact that virgin materials manufacturing has on the environment, and I think they are well ahead of the curve in that regard.

Joseph Gaul

helpful staff, the clothes I have had for 2-3 years still like new. I wish they made more hemp clothing. I have a pair of hiking pants that I have worn on numerous hikes and they still appear new.

Mariam Mehter

What a great shopping experience. The staff was incredible and I was in and out with my issue resolved in minutes.

Ihor Bundz

Great store with a great layout. Staff was helpful with needs and even have a sit down area with books to keep kids entertained for a short time.

Alan Huynh

Average store. A little difficult to figure out who works there and who just loves Patagonia as there doesn't seem to be a uniform or nametags/badges of any sort. They're all friendly once you find them though

Daniel So

Good selection of products and helpful staff. Love Patagonia's stuff. Lot of car traffic at this location though. Street parking with meters is a must.

Michael Scholz

I was stopping by to find a pair of shorts and was very surprised about the very limited selection despite the size of this store. I was advised that there would be a larger selection of shorts available online - Duh. If I had time I would have ordered it online...

William Stulir

Patagonia has some of the best clothes, but the store men's selection is limited. I will probably order from their website next time to have access to the entire catalog.

Jeff Wilson

Super pricey, but you get what you pay for. Staff is helpful. I do wish they had a better selection of colors.

Tony

Awesome outdoor store with a wide selection of goods. The staff is very friendly and very knowledgeable of the products. Great location and very nice inside.

Seunggyu Choi

i love that place so nice so kind

Billy Simmeth

Excellent selection of items in a clean and well designed space. Wonderful employees and service.

Andy Little

Great stock, but the store is a little cramped. They should swap the men's and women's section to provide a little more space

Joseph Casper

Love these guys. Great experience and good stock levels for hard to find items and sizes.

Addison Liu

Great staffs! So friendly!

Neil Robertson

Staff were really friendly and helpful! Great quality clothes too

Karen Blonder

Great store...excellent selection of their clothing, outerwear and gear. Helpful, friendly staff.

Brian T Borders

Really good staff -- eager to do help, even to do repairs. Patagonia products are mostly well-designed and very durable.

Mike Culp

Very cool store.

CMB Caspanello

Loved the location, nice selection of certain items less in other areas but overall a good store.

Colin Reinhardt

Its Patagonia. Super friendly staff, best quality technical apparel which is stylish too. Location has great wide selection.

Tiffany Dang

Great customer service and wonderful employees. Very patient and helpful in helping me find what I needed for my trip.

Will Masters

Long lines. Crowded. Products are 2nd to none. Will last forever, and are worth the cost. Cool store overall.

Brandon P

The staff seemed nice and the tore was clean. Prices seemed appropriate for the venue and location. Just the inventory is lacking.

Nigel Sequeira

Pretty cool, not as big as the NY stores, but very friendly people. I like their patagonia stickers.

Sean J. Kent

AMAZING SALES STAFF every area of the store is staffed with very knowledgeable staff, ready to help you at moments notice.

Lena Çakir

Great version of this store chain. Best selection and free samples of their upcoming food line.

Joaquin Bueno

Patagonia's DC store. Excellent service. Selection not as big as on the web, but a great place to check out Patagonia gear.

Teresa Chien

Big showroom with 2 floors. Has wonderful selections of items. Also pet friendly! 🐕 …

Bita Motesharrei

Love everything about Patagonia and this store. Nicest staff. Love the clothes. Last forever. Amazing quality.

Myk Kessler

Helped me exchange a damaged product extremely quickly when it couldn't be fixed! Nice company!

Philip Lu

Lovely store with friendly staff and great events.

Jan Brablec

Definitely miss the old location, but they’re now located at a even more convenient location, and the store is comfortable.

akshay singh

Love the customer service for this store. Ordered a jacket due to there outstanding service.

Ian Kitterman

Friendly staff and good products. It is expensive but they stand by their products.

jay austin

A little happy place of happy people and happy gear. Selection isn't enormous, but the quality of the stuff and the staff make up for it.

Lonny Spitz

The new store is great and there is a fantastic sale going on now....

Geoff Lenoir

Good store. Wish they had more of what's on the site though.

Sean Austin

Consistently great customer service and selection of the highest quality goods.

Hussain Almohri

Good collection and nice colors. Staff are very friendly.

Deepak Yadav

Shop itself is really good, however parking in this area is hard and costly and heavy traffic

Patricia Moscou

Friendly staff and the best gear, not to mention it's commitment to saving our National Parks...

David

Friendly and very helpful staff... Got some board shorts and they rock

Will Sands

Limited selection, but great layout with a very helpful staff.

Morenvino M

Good choices. Friendly service

Daryush Nourbaha

This store was well decorated and the service was really helpful

Doreen Helmly

Always a most pleasant experience! Best customer service in DC

Carson W

Solid store, I love the Patagonia brand.

C Robert Johnson

A great inventory, well staffed, & great Customer service.

Anderson Lewis

Just got fantastic service over the phone from a Patagonia team member named Megan. Thank you for your help!

David Lanier

Decent selection that is updated regularly and the staff is very firendly.

Chris Lay

Employees are enthusiastic and helpful. Patagonia sells quality gear.

Matt DiNuzzo

Great service. Good layout of a store and good products.

Jonathan Taylor

Great store and friendly staff.

Anna Welander Tärneberg

Nice store but the selection is not great.

Michael Kaplan

Great staff. Very helpful and knowledgeable. And patient.

William Peterman

Super helpful staff, although inventory is a bit limited

Richmond Paschall

Really nice. Love me some pata.

Dan Cole

Good gear but not the biggest selection of patagonia

Spencer Graham

Friendly staff and cool looking store

Eric Kennedy

Cool little store with friendly staff.

T S

Great, environmentally conscious clothing goods store

Evan Robinson

good place nice people i got a nice coat here

Gabriel

Very helpful staff and great products

John O'Sullivan

Worn Wear trade in. Awesome staff...

Earl Lee

Great store and service

Paul Vaselopulos

No clearance items right now.

Kristie Lee

Store with the biggest selection from men to kids clothes.

Juergen Jankovits

friendly helpuf staff, great company ethics

Christine Keating

Very nice customer service.

Kimberly Kruse

Staff is wonderful - friendly and helpful

Vytis Talalas

Very friendly and helpful staff

Stephen Over

Great product and service.

Evija Volfa

Exceptional customer service!!!

Chimney DotCom

Great selection here

William Tärneberg

Too often out of stock

Mark Douma

Great store

Robert Jae

Great selection.

Marshall Schoenthal

The service is outstanding

Scott Allen

Staff was good

Jay H.

Stellar customer service

Claudia Bloom

Paradise

John Savu

Attentive service

martha ramirez

Excellent quality.

Katsura Koichi

It was a store with a nice atmosphere in a retro building in a corner of Jojitown. It was demolished and turned into an office. The new store has moved along N Street and has become a beautiful store. There are also 30% off products that are impossible in Japan.

박철순

Spacious and comfortable space. Nice and friendly staff. They sell more types of clothes than any other store.

P. O.

nette Bedienung.

Margarita Sujo

Very good products and very useful.

Adam Kapp

Shane DeMars

baba stephan

C F

Zev Bardon

Justin Kramer

Steven Chang

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