Reviews of T-Mobile. (Cell Phone Store) in Virginia Beach (Virginia).

T-Mobile

480 Reviews

167 Comments

Cell phone store

Cell phone store

4389 Virginia Beach Blvd #101, Virginia Beach, VA 23462, United States

Description

Information of T-Mobile, Cell phone store in Virginia Beach (Virginia)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place does not have the best rate, this doesn’t mean they have a bad service or don’t treat the customers fine. Take into account that usually people only give reviews when they are angry, and not when they are happy.

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Reviews of T-Mobile

Jordan Hardy

I had a rocky experience with Verizon and was very doubtful for the future of phone services but since joining T-Mobile I’ve been nothing but satisfied with the level of professionalism that has come with this company! Their mobile experts make it easy for me to do everything from making making a bill payment to ordering a warranty exchange and everything in between. Since joining I can safely say that I’ll never want to switch again. Thank you T-Mobile!!

Lindz LlamaMama

Just left T-Mobile after purchasing an iPad for my son for Christmas. We were immediately greeted when entering and felt welcomed and Mr. Jordan was ready and eager to assist. He was extremely pleasant and helpful. He was knowledgeable and informative. He joked around with us and made the whole experience very smooth and quick. We were in and out with no issues. I would go back and work with Mr. Jordan ANYTIME! Best employee!!! A+ Gold Star!

Robb Webber

Joe W, was awesome, and super effective and helpful with our needs for my wife and I and for my son. He was exceptionally helpful with us getting new phones, and new service through you all, as well as introducing us to the new 5G wireless home network… Bravo Zulu to Joe for outstanding customer service

James “ChefJuggalo” Mattox

Seem to have fast service. Everybody is required to wear a face mask stay 6' apart appoint for screen about 2 hours to fix screen. Guess it cud be worse. Will see how finish product comes out

Tanisha Watts

Customer service at its best! This is my go to location, hands down! I recently needed to make additions to my account and wasn’t exactly sure how to complete the process on line. By this time, it was after hours so I called customer service for assistance. They were very helpful but because a product I wanted wasn’t in stock, I couldn’t complete my order. The agent did find a different local store so I made contact with them, thinking my store…Silver Creek was also out of stock. I respectfully give that location thumbs down! I feel they didn’t even try to assist me….feeling COMPLETELY FRUSTRATED I was honestly going to cancel my service….they couldn’t/wouldn’t do that either!! I sat in the parking lot..upset. I called Silver Creek and got the manager on duty, Marco I believe, and he informed me they had the product I wanted! …..even if he told me he didn’t have it, his kind, welcoming tone had already made me feel better! I should have just contacted them 1st! I got to the store and was welcomed immediately by a Tech who told me he’s usually in the back working, regrettably I didn’t get his name but he made contact with Joe and he jumped right to it and took care of exactly what I needed!! Before Joe, Celine was the agent that always took care of my account or answered whatever questions I had…. She raised the bar and Joe DID NOT DISAPPOINT!! Go see them FIRST! Save yourself a headache!!

Crystal Webb

Personal shout out to Tonya and sklyar for helping me make the switch from over priced Verizon to a Tmobile customer.. Went above and beyond to make things easy, quick and out the door with ease.. Pleased with Tmobile 5g service and who doesn't love free Netflix on them..

Cameron Dortch

After a month of dealing with another location and customer service in an attempt to get a warrantied phone replaced we came into this location and we were assisted by Celine. She helped us get our warranty taken care. Over two visits she dealt with customer service and spent 2 hours overall to make sure we got our phone replaced. She really took care of us and we are greatly appreciative. She is our salesperson for sure and we are now adding a line and will bring any future business to her. Thank you so much Celine, you are awesome!

Andrea V

This is for Dennis W. After a long time with another company, they blamed my house for poor/no internet. I came into the T-Mobile store and Dennis stepped right up to help me. I had already been a phone customer for many years and learned T-mobile had internet. Dennis took care of everything, explaining all the offers and even set up my internet for me! Went home plugged it in, entered pw, and instant on!! I am on the list for unlimited access- which is needed badly!!My only frown comes from exceeding my limit rather quickly-son not happy. PLEASE activate quickly! Dennis is an outstanding asset to your company, please recognize.👍Thankyou, Dennis

Javier Vega

It was a rocky start when my and wife and I switched to T-Mobile earlier this year. However, the employees at this T-Mobile store, specifically Celine did an amazing job fixing the issues we had with our second bill and following up to make sure our bill reflected what it should be. No fault on the T-Mobile store employee end. The billing Issue was fixed before my next bill arrived. Very Happy T-Mobile customer and recommend this store! Everyone is friendly, helpful and does everything they can to solve issues and answer any questions you may have.

tonya lecky

Walked in and got helped right away. Lots of staff which is a plus because no one wants to spend their afternoon in the phone store. Shout out to Dwayne who was friendly, polite and efficient. Great experience!

Jennifer Thompson

Please go see Joe W for your needs. Him and his team is the best. They took care of me in 20 minutes tops. He was very knowledgeable and he knows the products. I even told his manager that he needs a raise. Please this store is great!!!. Thank you Joe for making my experience very pleasant.

Martina Lewis-Thomas

Joe was so very helpful. I didn't know how to make certain changes to my text options and he patiently listened and assisted me. Thanks a bunch!

Terry Flynn

Duane was great! Very patient and explained everything. Helped get us through changing carriers. Found the best deal for the family. Walked me through getting my first phone, and then set it up for me. Didn't think it could be this easy. Thanks, Duane!

Kaitlyn Rose

Staff was friendly and helpful! Chris and Duane helped me out and they were both amicable, quick and efficient. Thanks y’all !

Terry Scott

I had gotten a OnePlus Nord N200 5G cell phone and was having problems receiving many text messages. Prior to working with Bryant Lee, I had made at least 5 phone calls to the 1800 number and also visited a T mobile location near my home. Due to Bryant Lee's patience, professionalism, ;knowledge and diligence the problem of receiving text messages was resolved. I would like to extend a hearty thanks to you Mr. Lee.

Willie CHATTMAN

The two wonderful workers got my Pandora back up and running smoothly, for my Smooth Jazz.

Lisa Dennen

I have been a sprint customer for years, so I was very concerned about the switch to T -Mobil. My first few experience validated my concerns and I was thinking we are going to have to find another company, but yesterday Lester at the T-mobile 878 4389 Virginia Beach boulevard totally changed my mind. Lester solved a problem that two other locations could not. Lester went above and beyond exceptional customer service. Lester was knowledgeable, personable, and most importantly capable. Thank you Lester!

Tripleplatinum 261

Service Repair Store # 4389 Mask required and 6ft distance. I went in with repair issues, had screen damage, Celine was able to assist me, with several different options. She figured out the best one for my situation, phone was repaired, sim card replaced, and device fixed. I appreciate her prompt & knowledgeable service!!!

Lindsey O

I went into T-Mobile to get my SIM card switched over and I was helped by Torrey. He made the experience so easy and he was incredibly personable and quite funny. I highly recommend this location for the friendliness of the staff, but specifically for Torrey.

Amie Mitchell

No appointment and slightly busy but someone came to me immediately and checked me in. Not a long wait at all. Very happy!! Celine was great.

CZ H

Celine was great! She is Patient and knowledgeable.She Helped me and my families transferred from Verizon. She make the transfer so easy for us and we appreciate her.

Jon RatcliffeJonvb1946

Crowded and the employees had no sense of urgency! I brought a friend there after her iPhone became a brick! We had to make two trips!

Tina Kempf

Made an appt online, showed up 10 mins early and was out the door with my new phone in hand before my scheduled appointment! Thanks to Denetrius W. who actually waited on me and another customer at the same time. He was hustling and I greatly appreciate the FAST service!

Simone Platt

Thank you soo much Melvin from assurant team was so nice and helpful he went above and beyond .I would definitely recommend this store

Lawrence Grossman

Thanks Suraj for great tip on T Mobile Home Internet. Can't wait to try it out!!!

Walter Walker III

I have had good service before. But no one knows how to answer the phone if you call. That sucks!!!!

Demetrius Williams

Came in there service was excellent. Would highly recommend this location. Every rep is very knowledgeable. They have the best deals !!!

Chris Baum

Very fast service today This being the area's biggest store with repair center, it's usually way busier. I may have just been lucky today

Justin Wilson

Overall the staff was very helpful and we're on top of getting people's names when they came in to serve them as fast as possible even though they were very busy

Jeanette Sellers

Wanted to switch but no bargain

Alana Lindauer

I just spoke with a gentleman over the phone with a question about an account, he put me on hold so he could contact his manager for me and then immediately gave me information on how to do so. He was very kind and helpful.

Hawkeye Johnson

Don't call the store go to the store itself. The customer service is great but because they are a little understaffed you get put on hold for over 30 minutes.

Mateusz Serek

Awesome customer service!

Wayne Lincoln

The rep was great. Very helpful and informative. my wife and I were extremely pleased with the service we received. Thank you Sprint.

szina001

Friendly and helpful staff. But long line of customers. Make appointment before you go there.

Michael Claude

Be prepared to stay awhile. Representatives are friendly and informative but could use more staff to assist customers. Don't care to leave phone for two hours for troubleshooting!

Quetta Boo

Love this store they fixed phone in 3 hours. Thank you

Debbie Wright

The people are nice and helpful. There are 2 kiosk set up for bill pay so you do not have to wait. Anything else be sure to sign-in on the tablets inside the door. The wait can be long and then you have the added time with the rep.....and no bathrooms! No where close by to walk to either. Keep that in mind.

Yami Wolf

Great service. Manager took time to explain everything in detail.

George Dylan Streetman

I had a very enjoyable experience at this Sprint store. The rep who sold me my phone was very helpful when it came to me switching from AT&T. He even helped me fill out promotional paperwork. The store is clean and well maintained. A+

Dana Beaufait

Out of all the sprint stores I’ve been too in VA this one has the nicest employees by far! Thank you, will return even though it’s a drive for me.

Greg Will

The Sprint Store has truly changed for the better. I was in and out pretty fast, and I didn't have to wait hours before I was seen.

Schiffer Louise

Great store! Switched to T-mobile with a new phone without any complications, Dennis was very helpful in assisting us!

Mary Butts

Store was neat and clean. Jamar was helpful, however, disappointed that a company as large as Sprint does not offer a senior discount, only if you are a new customer. I have been with them for close to 20 years...doesn't count! Guess it is time to switch.

Kendall Richardson

The staff was very helpful and made sure that I got a good price on my products.

Roy White

Very knowledgeable staff did an excellent job took care of everything very happy would definitely give them a gold star rating

Red Veranga

It is good but to wait for more than 15 mins just in put the screen protector is too long. Need to train their staff to do it more faster.

Janet Grimm

Billy and Joanne were helpful, friendly, and professional when we bought a new phone.

Anthony Escobar

Slow service but employees were knowledgable

Jackie Lawrence

Had a Great experience at the Sprint Store at Town center. REINA was our sales consultant. She made sure we got the best deal and discounts. Everyone seemed very pleasant even when the store was open later than usual to finish our business.

Beverly Moody

Justin, Marcos, & Scott are FANTASTIC. Been dealing with them for 3 1/2 years. PROFESSIONAL AND KNOW T-MOBILE..

Shavonda Leavelle-Jackson

ceishawn was extremely helpful in helping me get back into my phone that was locked

Private Citizen

Welcoming and efficient. The on site tech repair went above n beyond.

wolfy Q

The store manager and the tech are extremely helpful and friendly.

Maureen L

Have had sprint for a very long time. Just make sure you know what you are getting. Buying verses leasing. I thought I was buying but they put me under a lease. Not happy about that. When the lease is up you have to buy the phone so it makes it even more expensive. Just know what you are getting.

Dan Matteo

Great people...this store is the only reason I stay with Sprint...

eric bowen

Good place to go for service on your phone

Richard Hatcher

Good employees..quick service,problem resolved

Frances Lewis

When I'm in VA and need my phone repaired will definitely visit again

Tyler Sherman

Jason Bagley is an upstanding and customer service oriented sprint associate at this location. I highly recommend him to anyone who needs to go to this store.

Jamie Nida

I always have great customer service

Pablo Necoechea

Very helpful, fast and nice customer service.

Michele Duval

Thank all to assisting me. So sweet staff.

lisa thibodeau

Okay, they are all crazy.....but in a good way! Thank you for helping me and my own crazy situation!

George Tannous

Great staff, friendly and knowledgeable, very happy with the service I received, highly recommended.

Aaron Ward

Dominic was great and very friendly when getting service at the Sprint store.

Sharon Moore

This place gets busy but most of my visits have been in and out.

Mike Spencer

Had a phone issue ( sim card failure ). Cherry were courteous and very prompt on getting my issue fixed

JJ James

Fixed the cracked screen on my Galaxy 8 phone in 2 hours! Now works great.

Emma Addesa

Jamar at this location made my month, today. He was so helpful, so kind and so generous. He brought me to tears in the store, I may have hugged him before I left😜. I had SUCH a nightmare with Virgin Mobile this last week, in trying to get a simple SIM card for my new iPhone 11. I haven’t been able to use my phone for basic texts and calls for about a week now. I had to call Virgin Mobile three times and it ended in them messing up and sending me the wrong SIM card each time. Virgin Mobile wound up patching me through to this Sprint store (because Virgin STILL couldn’t help me and decided to pawn me off onto someone else) and I spoke with Jamar. He told me they had the SIM card I needed and within a 10 minute drive and 2 minutes in the store, Jamar made my week long process of trying to get my phone/service to work, come to an end. I was so happy I cried and hugged him - he totally took care of me and made my night, my week, my month and my year. I won’t forget his act of kindness and help towards me. Thank you Jamar!!

Kema Dildy

Good experience manager helped me with a matter that seem complicated to me but very simple to him

Swann Smith

To be busy they worked fast and efficiently. The reps and techs went out there way to assist everyone. Carolyn and a guy in tech I believe name Shawn was exceptional!

Mary Cox

Courteous staff, some wait periods. Has a lot of deals.

PJ Dickinson

Slow, never got seen. Fixed my issue on my own with God's help because my phone started working again magically. Lol

Pamela Duval

Sprint Rep..made me feel Welcomed &took care of All my changes.Kurtis Gets a 10 from me(:

Kate M

Billy B. acknowledged us and offered help as soon as we finished checking in, he was friendly and professional; having come across my complex billing inquiry, he immediately asked store manager Amber H to step in and assist us. Both, Billy and Amber, were personable, offered available options and described everything in great detail. My husband and I felt like we were in good hands. Great customer service! Thank you, Billy and Amber!

Andre Dialahaul

Best place for deals on a phone and service.

Jerome Gold

They sales lady was excellent as usual.

Saint_ Thoma5

Better then other cell phone stores

Amy Luckenbill

Long waits, some staff much more knowledgeable then others

E C

As a gym owner, Sprint offers great service plans at low prices for my business.

JACKQULINE VICK

Alwasys busy but customer service makes up for the wait.

Paula Akers

Very crowded and even with an appointment I ended up waiting past my appointed time before being called.

Liz Bass

Best customer service experience with Ryan

Jamel Howell

Very awesome service !!!!!!

Nelly Cardona

This Review is only for the Store, I left sprint almost a year ago due to Bad customer service and spotty reception at times. When I left sprint back in Sept/18 I was told over the phone my balance was zero and that I would not owe anything whatsoever. Fast-word a week ago I found out sprint hit my credit report with a delinquent to pay of 77 dollars. Upon further investigation I found out that sprint had my SSN, Birthdate and Address wrong. Hours and Hours of being hung up on or trying to get this issue resolved, while dealing with the fact I could not remember my PIN number or question. I decided to go into the sprint store. I spoke to a man named Malik who was very patient and showed empathy while explaing my frustration with my current situation. While being in the store for another hour and half on the phone with sprint trying to get this off my credit score as it was affecting me in buying a house. My issue finally got resolved a hour and half later. While talking to Malik and a women named Amber came over to check up on me, I have to say they showed me that customer service is not completely gone with sprint. The call center/over the phone needs a lot of work and training on how to deal with customers but the Store itself when dealing with customer service 5 stars. Thank you Malik for your patience and all around customer service.

Chris Conner

Got my phone fixed, saving money on my bill and got a new watch! Love it!

Wanda Quinnie

Joanne was with assyrian and she was very helpful and patience. A wonderful experience.

NATHAN OSBORN

Ran in and paid my bill.. quick and painless

Ebony Wilson

Like most cell phone places expect to spend some time here waiting to be seen. Although this location had 5 employees in store there was a lot of people to be seen. I came in to close an account Sprint allowed my foster daughter to open online in my name. I returned the unopened phone and asked that this account to be closed. I had no idea this company would allow someone to open an account online without seeing proper ID. In the age of data breaches and identity theft I was floored. The only way I found out was when they attempted to port out a number for my carrier and was called immediately to ask if I requested that one of my lines be ported out. The next thing I knew the was a fedex delivery on my porch. Flash forward I get a letter stating I owed a bill. When I called tbey referred me back to this location. Unbelievable!

Robert Cerquoz

Took a few days, but got my cell phone screen fixed.

Ad

excellent employees actually customer service would be a pleasure to come back

Fraser Blue

The service was quick, yet professional

Paula Hewitt

Although I am not a Sprint Customer, I have gone to the Sprint store on several occasions in order to pay my bill for Boost Mobile since Sprint is the parent company of Boost. The staff there is very accommodating and were able to help me take care of my bill in a timely manner. Sprint service is a very good carrier, it just does not have the inexpensive plan that I happen to need. The store itself is clean, neat, well staffed, and accessible to any customer wheelchair-bound or not.

kikitup

Fast knowledgeable and great customer service.

Esteban Chabolla

Take your business some place other than this.

William Gibson

Finally upgraded my phone to Google 4 XL

Patrick Wilson

Man I go into sprint with a attitude and come out with smile lines lol Tyler and Chance is pretty awesome sprint won't be good if they leave

Bonnie Johnson

They were very helpful. Joann was extremely professional.

Lamar Downes

There is a tech that everyone calls Cous but his name is Derrick, that was very professional and had a ton of knowledge on my cell phone. He helped me with my issues. I would definitely recommend him to my family and friends.

Jim Bellamy

Only Corporate store in Virginia Beach. Extremely organized and spotless. Carolyn was top notch and assisted our daughter . We ended up buying a new IPhone , IWatch and IPad from there. The Manager was also very helpful and gracious.

Sandra Branson

prompt, effective and smiling service with Chance. thank you!

Geremy Smith

IF YOU LIKE SPRINT: This store was very professional. And while they were not able to do much just because my phone had a very small crack in the corner of the screen, they remained calm and respectful to me. Neeke was very calm and collected and fully understanding. And for someone that will never use a product due to bad customer service, I have to say to that this store does understand great customer service. IF YOU ARE DECIDING NETWORKS: I despise Sprint Service due to: 1. The Service being un able to maintain LTE and constantly have Network glitches 2. Make major changes to (like the 1800 customer service #) without telling anyone 3. Having a strict cut off when you cannot pay your bill. I know that all networks including Verizon have these problems and more, but I mention them again because of how many times this happens to me. Yes, they all have problems with network. I haven't had full LTE signal since I have signed up with Sprint. Sprint may have almost as many towers as Verizon, but they still have horrible service. And now that Verizon has the unlimited plan, I am going to switch asap.

Tom Norris

Great service, can be slow at times

Ivette GONZ

Great services and friendly staff

Shawn Coons

Self pay kiosk is a quick and easy way to pay your bill if your in the area! In and out in 2 minutes!

Kim Abbott

Chance was super helpful and made upgrading my phone a breeze!

Janeen Bailey

The people were friendly and efficient!!

k Bonomo

We switched from T-Mobile to sprint to get a deal on a iPhone, first off T-Mobile had great signal 98% of where I was even in the mountains and their customer service was also really good you might wait a couple mins before you get helped, now that I’m with sprint I have regrets, it’s seems the customer service has got a lot better but if your going up to the store you should make a appointment or you will probably be waiting a while l, there are certain hours where they are more busy and less, what I’m having a issue with is the 4g they make all kinds of claims but most places my wife or I go we have one to two bars of 4g lte, when I do a Speedtest if I can it barely goes over 15mb, compared to my friend who has verizon tested over 150mbps. I’m happy with my phones and my plan but the connection speed is lacking then this new iPhone is near useless, needless to say they need to work on their network so I don’t have to switch again.

Ducky 1468

Great got my new SIM card in 5 minutes

Kim F

Finally solved my mobile hotspot issue

Brian Guinn

Service is always top notch

Leslie Ramirez

I went today, 07/07/20 and Dominic was really kind and helpful. Thank you!!!

hannah yetzer

Very quick and courteous service

Robert Gordon

The gentle man that I dealt with was amazing

Glenn Leaks

Celine at the Va Bch Blvd Towncenter store is the best .

patrick waltz

Suraj really helped getting me everything I needed. Thank you!!

Kimberly Carulli

Very friendly employees

rob overton

Very good service

ClarissaChris B

Always helpful staff

William Adams

Was very quick to talk to someone and fixed my phone

Nicole Kapitany

Everyone is so helpful. I enjoy going to this store

Wlanthony Johnson

Took care of phone repair in 3hrs

Jimmy Slocum

Very courteous and helpful

Tonya Hinkle

Everyone was nice . First time I was in and out.

Kool Breeze Slade Sr

Look at a phone good phone.

Kimberly Tate

This branch of Sprint is awesome!!

Robert Walsh

Professional customer service

Marc Smith

It's a full service store

A. Willis

Everything was excellent. So glad I went

Curtis Houchins

Quality service and timely

Kimberly Moriarty

Literally saved my life!

Tommie Conner

Getting help damn near impossible

Alyce Mcnew

They've helpful.

john brooks

Friendly confident staff

Abel Asrat

There is always a long wait

Ar Hawkins

The wait was too long for me. 55 minute wait

luann norfleet

New phones for Christmas

Harry Barrett

Helped quickly, pleasantly and thoroughly

Clarence Branch

Quality service!

Kimberly Bentley

Great service

Hands McGee

Great service

Michael Deevey

Robert was the best!! 👍 …

Keddy Luv

Good service

Charles Engman

great service

Charles Byrd

Outstanding service

Tyrone “Da Bearded Gamer” Whitehurst

Great everytime

Timothy Williams

Awesome experience

Lauren Franceski

Very helpful!

Kenneth Portal

Best serviceable location ever!

Jojo L

Very helpful!

Sandnvb

Fast and helpful

1flaboi

Fixed my phone!!!!!!

Bill Carpenter

Very helpful staff!

Ron Polizzi

Gabrielle is the best!

Chuck O'Neal

Zsophia was great!

Durell Crosby

Kinda slow

Frank Greco

Professional help

Richard Jackson

Good service and friendly people

Beth Hill

Reina was wonderful!

César LARA

Quickly!

Donnie Shinault

Great

Cordia Stinebaugh

Awesome

Michael Windon

Nice

Jacqueline Short

Busy

Melissa Perez

Busy

Denny George

👌👌👌👌👌👌 …

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