Reviews of Verizon Authorized Retailer - Victra. (Cell Phone Store) in Sioux Falls (South Dakota).

Verizon Authorized Retailer - Victra

410 Reviews

181 Comments

Cell phone store

Cell phone store

4904 S Louise Ave, Sioux Falls, SD 57106, United States

Description

Information of Verizon Authorized Retailer - Victra, Cell phone store in Sioux Falls (South Dakota)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of Verizon Authorized Retailer - Victra

Popular times

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Reviews of Verizon Authorized Retailer - Victra

Susan Taylor

I have been to many phone stores and this was the best Connor was interested in what I needed not just selling a phone. He was knowledgeable and got me out in record time with a new phone. Even though they were busy just really great employees 😀🎄 …

ATLADireWolf 77

David is awesome!! If your ever going to this location go to him!! Very helpful and informative. Answered all my questions and got it done in a timely manner!! 10/10

Jana Loeschen

David was excellent in his service to us. He was personable and outlined all the details we needed and asked about for our new phones. He took the time to research discounts for both of us, being a nurse and teacher.

Margaret Brauer

I really liked that I could switch phones as quickly as I did. Nic knew what he was doing. The one time he wasn’t sure he asked his supervisor. I appreciated that he asked for the answer and didn’t guess.

Jake Worthley

Shane did an excellent job of walking me through the upgrade. He took his time to make everything worked as it should as well as made great suggestions for all the gear I should have to protect my investment. 5 Stars all day long. Highly recommend.

C B

These guys care about the service they provide and they are superior in explaining the ends and out of billing, technical, and products. I am very content with doing business at this location.

Megan Hall

Shane was super helpful, and made the experience great. He also made the process go very quickly.

Trudy Johnson

Amber was so patient with us! We were in the store for almost 4 hours with two visits.

Jessi Preheim

Nic was awesome! He made our experience quick and easy!

Sam Couch

Awesome experience. Connor is an excellent person to have help you.

Emilie Bak

My experience today at Verizon on South Louise was great!! I should of gotten a new phone long time ago. In order to make sure my pictures and videos were saved, David had to go home and get his MAC and transfer my information off my phone using his computer!!!!! I could not believe he was willing to do that! David was so thoughtful and professional! Easy to work with cause I am clueless with electronics. My kids usually get my phone so never have had to go through this process. David was so respectful and kind. Verizon is so lucky to have him on their team!!!! Thanks David!! You are one of a kind. I promise won’t bring almost dead phone in again! Emilie

Luke Tuttle

Customer service here was incredible! This is the store you want to go to! David helped me out so much. He went above and beyond to help with what I needed. Very nice and inviting atmosphere inside the store. I was very pleased all around. I will be going back to this store anytime I need help or have questions.

Nicholas Lehnen

Dave was great. He even stayed late to help us get everything switched over!

Craig Bertrand

After visiting a different retailer and waiting for 30 minutes without any greeting, I stopped by this store. Chad immediately welcomed me even though he was with another customer. David also was fantastic the day I came in to activate my new phone. These two deserve extra recognition for taking care of me, an existing customer!! Cheers!

Laurie Moeller

Great service, friendly, fast, analyzed plan and provided discount and additional benefits!

Andrea Moeller

Dave fixed my phone!! I couldnt text anyone & waited for Verizon to call me for 4 days. Stopped in & he fixed it in 30 min!!!

August Tripp

Very helpful and we were done with upgrades in about an hour

Terry Dvoracek

Awesome Experience! Sales rep was helpful and thorough!

Rich Lenz

Friendly and helpful staff. Excellent experience.

Megan Schreiner

Dave stayed after closing to help me and was so kind and personable!

Eliza Marie

I came in with my mom yesterday and she was acting like a total Karen! It was so embarrassing. The two gentlemen who helped us were beyond friendly and professional. God bless them. If I was working and someone came at me like that, I would not be as nice. They went above and beyond to ensure that both my mother and I were satisfied even when, to me, it seemed unreasonable. Thank you so much

Travis Potter

The people at Victra were very helpful and even though I had off-the-wall questions they still were able to answer them. Well done keep up the good work.

Tucker Knutson

Joshua is very helpful! Timely and knowledgeable service. I was in-and-out in 20 minutes with a new phone. The store is clean and new, near many good places to eat, and easy to get to. The other staff that I overheard also seemed well versed and friendly. I would certainly return!

Dennis Kindt

Giovanni was very helpful and efficient. He didn't have a protective case for my new phone but had one sent over from another store. It arrived just as he got done transferring my data and I was on my way. Total time in store was 45 minutes. Well done and thank you. Dennis

Jen Fodness

Cassandra was so helpful with a phone and watch upgrade today- she explored options in order to give us the best deal possible and was eager to make the phone transfer of information as smooth as possible!! I’m impressed with her customer service skills and gotta say the only Reason we went to that Verizon was because it was the only one open on a Sunday at this time and due to all the closings of merchants earlier during this time I am super glad they were open and that we made the drive!! thank you!

Char Brunick

Jason worked with us at this location to purchase new phones and it was a great experience. He was patient and informative and managed to find the perfect option for us. We love our new phones and will enjoy learning all the features they have. We highly recommend this store.

Rebecca Wurtz

I went to this store to get a new phone and David made it so easy for me to switch! He made sure all my contacts, apps, etc from my old phone were transferred to my new one and did an excellent job of explaining everything! Thank you so much, David!

Hannah Hayden

Really friendly people who helped solve my problem in a timely manner.

Will Foley

The staff is very knowledgeable, friendly and helpful Jason did an amazing job getting me the speaker I was looking for. The product is amazing with awesome sound. The mask requirement I don't like and is absolutely stupid which is why it gets a low star rating.

Julie Wulf Plimpton

The customer service is always excellent. It always takes a super long time but I don't think the employees can help that, I think it's the process. The only thing g that bums me out is that I went to take my Dad off of my account had he passed way, is that I need a death certificate, so another trip to the store. I took the obituary after I go get a certificate of death. Again not Jason's problem it the process

Eli Vanden Bosch

Gio was fantastic to work with. Overall great store experience.

Dee Hanson

The salesperson, David Mayer was very helpful. Very patient in explaining everything. Have purchased 3 cellphones at this location.

Kenny Tomek

Jason was very knowledgeable and made sure understood what I was getting in to. Very personable. While he did his job to provide all possible options, he was not pushy towards options he knew I didn’t need.

Lisa Hollingshead

Jason was absolutely amazing. He went way above and beyond to help me get my new phone set up. He’s very helpful and super friendly. Next time I need anything from Verizon I’m going to go see him right away instead of anyone else😀😀😀😀 …

James Madsen

Jason was Very Helpful and took care of my concerns in a quick and timely way. He got me set up with what I needed including transferring everything over and answering all questions. This guy knows his stuff. James- Midwest Benefit Solutions

Briana Rupp

I just recently had the misfortune of trying Straight Talk for the cheap prepaid plan. Long story short, I switched back to Verizon, and the process was horrendous. I spent nearly 5 hours and 3 separate trips to this store to get my new plan set up. The staff was seriously awesome. They were super patient and friendly - especially Jason. He worked his a$$ off to get the deal done. If you're looking to go to a Verizon store for anything, go here. You won't regret it.

Karissa Harms

Becca did a great job at detailing what it would take to switch our service from AT&T and David was fantastic when we came to make the switch! Very friendly and helpful getting us completely switch over and set up! We are very happy with the service we’ve received and will go back to this location for future needs!

Melissa Arnold

Shane was very helpful and knowledgeable.

Blake Fitzgerald

Jason was stop on! Love this guy!!! He knows his stuff and didn’t pressure a sale! He made sure our needs were met and helped us save money even!!! Won’t go to anyone else!!

Josie Goodman

Shane was super friendly and helpful. He explained everything and answered all of our questions. Thanks for being so accommodating!

Sandy Jarmers

I would highly recommend Josh A. From the Verizon store SD office on 4904 S. Louise Ave. He was very knowledgeable about fixing my phone, when I had already talked with Verizon on the phone on Feb 20,2020 for at least for 8 hours and than today talked to them for 1 and a half hour. My Calendar was all gone and I had no contacts. I finally went to Josh A. Store, because I had a Dr. Appointment in Sioux Falls. I explained what was happening and he had my phone fixed within five minutes. Thank you Josh so much for helping me, you will never know what this has meant to me. You are a lifesaver!!!!!!! 😊😊😊😊

Mary Toso

Jason takes great care of our family! He has been helping us with our phones for several years. He is efficient, knowledgeable and friendly.

Karlee Harkema

Awesome experience here!! JASON L. was so wonderful to my fiancé Jered and I, great sense of humor but also very professional. I could tell he was enjoying his job and wants to make his customers feel welcomed and taken care of! We cant thank you enough!!

Tanielle Sylvester

It was time to upgrade to a new phone so out of convenience, I went to the closest Verizon location. I told them I would like help with transferring over my data from my old phone. I was given a printout of “do it yourself” instructions. They didn’t even take my new phone out the box (which was a new experience). I again commented that I wasn’t confident in my ability to set up the new phone—the sales associate went over the handout with me again and sent me on my way. I was told my old phone would work until the new phone was powered on. However, this was not the case. My old phone did not work and my new phone was still wrapped in a box. I spent about one hour trying to transfer all my data without any luck and then decided to try a different Verizon location. Thank goodness I did. Going forward, I will only go to this Verizon location. The service wasn’t fast, but that’s because they are extremely thorough and helpful. They aren’t just pushing people out he door—they are helping them. It’s worth the wait!!! After my first rushed experience at another location, this was a breath of fresh air. Jason Lamkin was able to transfer all my data over (which was more complicated than usual because I was trying to merge two different sets of data) and I left not only happy but relieved. I highly recommend this location to anyone that wants personalized service.

Nancy Schoenhard

We have been shopping and buying from Jason in Sioux Falls SD location at 57th snd Louise since 2011. Our daughter and granddaughter have also used Jason as their “go to” for the past ten years!! He gives excellent service and we have a trust he will give us the best information!! He is a definite 10 in our book.

Leah Kistler

Have always received quick service and help with any issues I've ever had. Bought a new phone today and all the fixens and was there abt an hour. That's fast for buying a new phone, setting it up and all that goes into a new phone. I was more than happy when i walked out the door!

Diane Stanton

Jason did a great job and was very friendly. He was able to be patient and get all my stuff transfered even though I lost my pin# I highly recommend

Richard Jarnagin

Excellent service and experience. Was greeted at the door, service was started immediately. Haili was excellent and went out of her way to make sure I was satisfied and my husband's new phone was ready to use. Thank you so much.

Taneeza Islam

Great customer service. David spent great care in answering all our questions about switching over to Verizon and helped troubleshoot issues with transferring data from an old phone to new phone. It was above and beyond what I expected.

tina cooper

Jason Lamkin is an awesome person, one could say he is like family. Always there to take care of our VZ phone needs. Highly recommend you see Jason for your cellphone needs.

Carolyn Schroeder

David Coley at 4904 S Louise in Sioux Falls SD is a very much appreciated employee of Verizon. He helped me out with a troublesome IPhone I will always think of this store and DEFINITELY this employee when I need help or when I need a new phone. Thanks David for everything that you did to accommodate me.

Henry Travers

David was patient and went out of his way to make the iPhone purchase and set up understandable and free of frustration. He was the best service individual I have ever dealt with.

Paul Pietz

Shane was awesome! So knowledgeable!

sam misgina

Jason was a really good rep, Helped out my 80-year-old mother transition from a flip phone to a smart phone and even transfer her contacts over to the new phone

Jordan Van Maanen At Vern Eide

I was a Samsung rep for 4.5 years and visited all the mobile stores in the area! I can say Jason and David at this store are very skilled and I approve of their customer service. They can easily handle setting up Bluetooth devices for your vehicles hopefully purchased from me over at Vern Eide Motorcars!

Mike M.

If there is anything you need or have any questions regarding Verizon Wireless and the services that they offer ... ask for Jason when you go here! The guy has been in the business for awhile and appreciates loyal customers and will always have your back!

Rah Salonga

Quick and very accommodating customer service!

Tyler Baker

Great experience, just set up our business account and David and his team were able to help me navigate all of the options available to me and set me up with the best plan at the best price. There are a lot of options out there and I am fortunate to work with the best. Highly recommend!

Wendy Keller

Jason was on the phone with customer service for 2+ hours!! Who does that?!? He definitely worked hard to correct my problem. Thanks for all you help. Recommend X10!

SPITZER S

Jason Lamkin (?) (Sales Associate) is the BEST!! He is very knowledgeable and is customer-based. Your concerns become his concerns. He will work until they are resolved! Thank you, Jason!!

Jack Paladino

The service was great. Everyone that I dealt with from the start of my purchase to the end was very helpful and knowledgeable. I have used this location for the purchase of several phones and would highly recommend them.

Anna Connelly

Go see Giovanni!! He was very helpful and quick!

Grant Baird

One of the best Verizon experiences that I ever had. Went in there with a couple of questions and came out with a smart watch. The staff was very knowledgeable and friendly! First time at this location, wont be the last! 💯 …

Tyler Thoms

The store was nice and well kept. The lady who assisted me was very kind and helpful. She made great recommendations based on my needs.

Nette B

After a very negative experience with Verizon’s telephone customer service I knew I could stop in at this location and Jason would be super helpful.. Thank you for going above and beyond Jason! It’s the reason I’ll stay with Verizon and come to your store for any device upgrades etc

shelby specht

Great atmosphere. The staff even stayed late to help me set up my phone. Even though there were complications they worked hard to make sure I was satisfied. Overall, very impressed.

B KK

Jason's always on top of things calls me to remind me of new products and promotions better coming in and is very helpful when I see him. Great guy.

Brian Eide

Jason’s customer service is at a level way above the rest! He uses our names, asks about our lives, takes excellent of our phone needs.

Gavin Smidt

Jason was a great help and he didn’t give up on the problems we were having until I walked out with a new phone. Thanks again guys!

Allyssa Ott

I came in with a broken phone and Cassandra helped me make a smooth switch! Little hiccups along the way but she made the transaction smooth and easy!!

Crystal Chmelka

Conner was awesome and funny.

Natalie S

I had a great experience buying my new s10. David was very helpful and knowledgable. Would definitely recommend to anyone looking for a new phone.

Jennifer Howe

Absolutely great service! David helped me upgrade my plan and phone with ease. Thanks for all your help!

Scott Newman

Jason does a great job of helping me find the phone that fits my needs. He makes the transition over to the new phone as painless as he can.

Brent Baloun

This is the only location I will go to get my cell phone needs taken care. Jason is super friendly, quick, and fun to work with.

Lissa Giesen

David, was AMAZING. Excellent service!!! Have visited this store on multiple occasions. They have been very helpful, efficient and professional.!! Thank you, David for assisting me!!

Taylor Harmacek

Came in today after my phone screen cracked and was hoping to get another one before close. I was in and out in no time and David was very helpful and knowledgable. Definitely recommend.

Michelle Clawson

Wade W helped me today and he was awesome!!!! I'm not the greatest (Ok, let's admit it, I stink at technology!) and he was very patient and super helpful with my issues!!! Thanks so much!!

rob murray

Annika was Very helpful and friendly. Made the transition of getting a new phone very easy fun and fast. Great experience!

Pamela Karraker

Jason at the Victra store in Sioux Falls was Da Best-EST/ Amazing sales consultant EVER !!! VERY much made My Day !!!! Well Satisfied ( as usual) with My Awesome Verizon Phone Service 5 * :) :) :)

Michelle Thranum

Amazing customer service!!

Mark

Jason and David did an excellent job when I bought two new phones today. They are the best!

David Hrbek

The customer service was outstanding. The employees spent a lot of time and I never heard one complaint. I would highly recommend this location.

Nicole Osmundson

Outstanding customer service- consistently ! Jason is the best and Rodney is super helpful. I trust their advice and would recommend anyone to visit this store.

WOW ENTERTAINMENT WEDDING DJS & EVENT LIGHTING INC

Justin is a professional. He got me taken care of in a minimum amount of time. And just a real nice guy to work with.

Discounted Jerseys

Jason is my go to for cell phones...he always has my stuff ready before I show up. making it quick easy and painless.

Jay Thiesse

She did a fantastic job and took her time to make sure I understood everything. Would highly recommend her.

Brian H

Experienced, expedient and friendly. Best customer service experience I’ve ever had at cell phone store. Thanks Jason and David!

Red Hawk Warrior Woman

Off the Grid for the Pandemic and got 5g from verizon for 40$ mnth.. Right within my Budget + the added bonus of my premium going down to 25$ after 9 months!!

Darren Matthes

The staff was friendly and knowledgeable. They did what needed to be done quickly and competently.

Jim Dyer

The staff is awesome, Jason my salesman is fantastic he takes the time to go over phone features and if you have problems you can call and he takes the time to help you with your issues

Caroline Rich

Excellent customer service

Valentin Nolmans

It's the one place we always go to for our phones. The missus wanted a new phone and needed to add a line.... Jsson always seems to gave our best interest in mind

Jon Kraft

My phone update was very effortless and my new phone was set up exactly like my previous one. Great experience and friendly people.

teresa austin

I have never had that great of an experience at any Cell phone store thanks Jason made that an easy and painless experience

Preston Bennett

David the Manager has always been an amazing person to work with.

Gail Scriver

I love this retail location. They are so helpful and friendly. I never have to wait long. So glad I found them!

Kristi Moen-Eggebraaten

Jason is ABSOLUTELY AMAZING! Always takes good care of us and we will never go anywhere else!

Jan Wood

So happy we went to Victra for a new phone! Jason is the best! Won't ever go anywhere else! Highly recommend!

Mohammad Qamar

Jason and Giovanni were absolutely excellent to work with! Great customer service

Liz Stelter

Jason is amazing to work with! His knowledge and kindness is top notch!

Andrew Ticknor

Jason is the man, awesome crew over there. Very helpful and knowledgeable.

Torrey Babb

Loved working with Jason again! He will even sing while he helps you out :)

Jason Leigh

He was polite, helpful and knowledgeable. He gave us multiple options for our next purchase.

Paula Schreurs

Jason and Dave were excellent, made my transition to new phone seemless.

Jenna Hale

Such awesome help. Brought my newborn with me and they were so accommodating while doing a phone upgrade!

Randell Forrester

I walk in and Jason greeted me right away they had what I was looking for Jason was very nice and helpful

Anthony Roeschlein

Great Customer service and super easy to work with made buying new phones painless and quick.

Mary Ann Arends

Jason and the team at our local Verizon went above and beyond in patience and professionalism helping us with our iPhone upgrade

Marie Manz

Very attentive, knew just what I needed, very courteous, and friendly. Got me out the door fast and extremely satisfied.

Renae Boehmer

Great service....including tracking down the phone I wanted when it wasn't in stock. Thank you!

Erin Callaway

Shane helped me figure out an awesome solution

Alla Krueger

Jason was very knowledgeable and very helpful . I. Will do business there again

Chrisp

Experienced and friendly people that make it worth driving across town just to do your business with that store

Susie

Great service!

Colleen Puthoff

Very good customer service. David really knew his stuff. Thank you!

Anthony Thooft

Good service and knowledge but credit card chip reader was having some issues.

Nicole O

Best service ever!!! This is a well run store with great employees.

Matt Rudy

Wish they had my watch in stock

Kristen Birgen

Jason wasn’t working but Annika did a great job!

Katy Garry

Jason at Verizon is the best salesman and provides THE GREATEST customer service.

Amanda Sauer

Employees are always so polite and willing to help. Never a long wait either

Dean Rustman

Great staff and service

Deb Hellwinckel

David's fabulous helped us out soooo much

Fawn Rustand

By far the BEST Verizon store I’ve been to! Thanks Jason!

Chelsey Fahrni

Becca was great! Answered all my questions and was very professional.

Laurie Nation

Jason was attentive and found what I needed in record time like always!

Cameron Moore

Nick Dewit was awesome to deal with! Definitely recommend him to anyone.

A Sherod

A+ Customer Service. She worked with me to solve the issue. Perfect resolution.

Terra Behm

Jason was great! Very helpful and friendly.

Kristi Humpal

This is the only place I go for all mobile needs and Jason always takes care of my whole family for mobiles. Go see him!

Ellen Abbas

Very knowledgeable and helped make our decisions much easier.

Megan Morrison

Made sure my new phone and watch were ready to go before I left the store.

Jen Prasek

I have always been treated very well here. Very knowledgeable and friendly.

Tevin Boehrns

These guys are very good at what they do, they even go out of their way to help you

Karla Smit

Very efficient and time respectful young man.

Pamela Schroeder

Consistently EXCELLENT SERVICE!!! Very patient & extremely knowledgeable!

Marlys Brown

Jason is the best!!! Hubby got his first Smartphone, yea!!!

Infamous Law

Sam was awesome fast and explained everything.

Sherman Junker

Jason always handles everything and makes it easy.

Chad Mitchell

Friendly helpful service

Chris Goettertz

Ask for Jason... always professional and top of his game!

Shane Henrickson

He was amazing!

Edward Eich

Great thanks Very nice and helpful! Fast and friendly!

Justin Kirkvold

Best customer service experience I have ever received!!!

John Guerra

Very friendly and efficient service from the employees

Melissa Baker

David Coley is amazing! Thanks for all your help!

Samanntha Pugh

Jason always treats me the best!

dan bell

This place always has the answer, not all of them do.

Homer Hales

Jason is the bomb, always goes the extra mile!

Nathan Gilster

Made me return a second time for a simple refund.

Chris Friedrich

LOVE the customer service at this store!

Alex Brenholt

Great service, friendly faces, great products

Danielle Carter

Very happy with our experience!

Bill Mitchell

Loved working with Nick. Great guy.

Khalid Shaikh

Helped transfer phone information from the old phone to the new phone also

Rob Afrouzi

Friendly staff. Took their time to explain all the options.

Lea Aman

Super courteous and fast service.

David Hohn

Chad helped me greatly

Norene Rupp

It was great experience there

Hairfarmer

They were a very helpful

AJ Nelson

Good dudes easy to work with.

Diane Albers

Anthony was terrific!

CJ Johnson

Super friendly staff!

Donna Gratzfeld

The manager at this store,Kristina is ecceptional

Lucille Welbig

Excellent and very friendly

David Daily

Outstanding customer service!

Raheem D. Rice (Drew)

Chad was awesome

wade thomas

These guys are great

dean rustman

Great staff,second to none

Genny Crull

Jason is THE BEST!!

Faye VanRoekel

Great experience!

Dan & Tracy Kirsch

Very helpful!

Shawna Bjerke

Thanks for your help!

Todd Rhead

Fast and friendly

Nicole Lynn

Awesome

Tienna Kelly

Fast and helpful

Brian Walker

Great staff

Lisa Oines

Very helpful

Linda Fleming

Friendly people

Gayle Halverson

Cody did an awesome job! He was very personable and knowledgeable.

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