Reviews of Verizon Authorized Retailer - Victra. (Cell Phone Store) in Seattle (Washington).

Verizon Authorized Retailer - Victra

96 Reviews

65 Comments

Cell phone store

2111 Queen Anne Ave N Ste 101, Seattle, WA 98109, United States

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Description Map Opening Hours Reviews Contact Photos

Description

Information of Verizon Authorized Retailer - Victra, Cell phone store in Seattle (Washington)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

Map

Open hours of Verizon Authorized Retailer - Victra

Sunday

12–6 pm

Monday

10 am–7 pm

Tuesday

10 am–7 pm

Wednesday

10 am–7 pm

Thursday

10 am–7 pm

Friday

10 am–7 pm

Saturday

10 am–7 pm

Reviews of Verizon Authorized Retailer - Victra

Greg Subias

Not only was this the best experience we have ever had in a Verizon store, it was the best in person experience we have ever had no matter the carrier. It’s only a 2 person team at the moment but they both went over and beyond expectations. We left there with the new phones we bought at Apple, switched over & fully operational faster than we ever have for any service & we were treated like human beings. Keep up the great service. Aloha

David Monroe

First off, I need give major props to my guy Reyder (aka Rydell) for helping me out on my first visit to this location. The entire staff was friendly, super attentive, and above all else non biased and honest. I've had some bad interactions in the past with commission based sales folk at other locations and I was pleased to receive thorough information on switching my line to an alternate plan. I would recommend this location above all else and will definitely make this the only location I go to! Do yourself a favor and do the same :-)

Taylor Londino

Alejianna is the most helpful Associate who has ever assisted me at Verizon. I came in at the end of the day needing a phone right away after I unexpectedly lost mine, and she was friendly, informative and efficient from start to finish. She helped me choose the best new model for me and made sure everything from my old phone was loaded on my new phone fully. I really could not have asked for a better customer experience. She was great. Thank you!

Darien Shimabukuro

Alejianna was the most wonderful Associate my Wife and I have had the opportunity to work with. Due to some corporate tech issues, what should have been a quick 20 min plan change ended up being multiple hours. Lei took care of everything for us, going above and beyond what was reasonably expected in order to get us what we needed. She had a great attitude even though it was a frustrating problem and we will definitely be returning for all services in the future. Thank you!

D N

I'm actually using my boyfriend's account, (he's not reviewing, I am) but I wanted to give a HUGE shout out to Chase! I came in on Thursday 2/11 (while my bf was getting a massage, haha) and I was having problems and questions with my Verizon account. Chase was extremely helpful, patient (I'm old) and got me setup straight very quickly. He resolved all of my issues very fast, and I would highly recommend him to anyone out there needing assistance! Thank you Chase!

Matthew Moersfelder

I had a great experience today at the Verizon store on Queen Anne. I was helped by Nemanja who was very helpful and very patient. He spent a great deal of time helping me fix an issue for a new phone and we got a great result. He also gave me some great tips on how to get the most out of my phone. I will definitely go back to this store with future issues or for a new plan.

Rita Trumbo

My husband and I had a great experience yesterday, each walking out with a new phone suited to our individual needs. Anthony, assisted as needed by Rydel, spent a significant amount of time helping us make our selection. He then set up our new phones, insuring we were comfortable with the basics of operation. Great customer service, professional, and a pleasurable experience. Thanks Anthony and your fellow sales professionals.

Sarah Renee

I had only a positive experience here. Larry and the staff have gone beyond average service to make sure all my concerns were handled when switching from an iPhone to a Galaxy product. I am always on the alert for when a salesperson is trying to up-sell or just go through the motions to close the transaction but I never felt this was the case. If anything I was the difficult one and still they made sure my requests were completed professionally and in a timely manner while going the extra mile. Thank you!

Mary Gaskins

Lay was absolutely amazing!!! She was very knowledgeable about the devices and products!!! Extremely patient with me, was able to obtain some of what was on my stolen phone, and I got a really good deal!!! She is an outstanding employee with excellent customer service!!! I will only deal with her from now on!!!

Jean Puleo

I stopped in to see if the charging cable I had purchased several months ago was the reason why my replacement phone wasn't getting a full charge. Both Joel and Jesse were very knowledgeable and super patient with my many questions. They provided excellent customer service and resolved the issue very quickly and to my satisfaction. Thank you, gentlemen!

Yamini Nambiar

Hailey and Lina were so patient while helping me resolve my SIM card issue. Very grateful for them, and highly recommend the service at this store.

bill Peterson

I bought a new (used) iPhone, and failed miserable connecting it to my existing Pay as you Go Verizon plan that I have had for years. I visited my local Verizon store, and Tamika Green worked tirelessly for at least two hours to get the phone activated, and working properly. She succeeded, and everything works great! I am very happy she took the time to help me out, even though I didn't buy the phone from the store. Great Customer service!!! Thanks!

Jd Nelson

A year-and-a-half ago I tried to upgrade my phone and had one of the worst experiences possibe at a victra. With none of my experience is being great I figured what the hell I need a new phone so I might as well give it another shot. This time I visited the victra on Queen Anne. Shaheera absolutely blew me away, she got me a new phone for my vacation ( so I could take pictures because my camera lens was cracked) assured me that the phone I wanted (S21 in black) would be delivered by the time I return and my return and new phone would go seamless and she came through. I appreciate you tremendously and hope you personally see this review. Shaheera you are truly the queen of Queen Anne!!!

Maria Palmer

Amazing customer service at Queen Anne Verizon store. Broke my iPhone last week and came in for a replacement. Not only did Tamika walk me through the entire process but she was so patient and helpful in every way! I received a new phone through insurance within 24 hours and was back up and running soon after! Despite breaking my phone and being distraught, this was one of the best customer service experiences I've ever had!

Patty Carr

Huge shout out to Chase Coble who was extremely helpful in helping me set up a new iPhone and migrate my contacts, photos and text streams from my Android phone to the new Apple phone. He was very through and patient, answering all my questions. Chase was extremely knowledgeable and delightful to work with.

Mariah Koch

I just treated myself to a little tech self care and upgraded everything. Lay made it so easy! Not only did she get me all set up but she had a smile (smize) the whole time. Would recommend 10/10! Thanks, Lay!

J WG

I have been a Verizon customer for eons and I never come across a more helpful and informed associate than Ryeder, he's funny and offers excellent suggestions without pushing one product or another.He just looks out for your best interest and a plan or a device that suits you and your family. It's so nice to have a Verizon store on QA again along with the excellent customer service. Sincerely......

Jonathan York

Ryder Smith was by far THE MOST HELPFUL VERIZON EMPLOYEE ON THIS PLANET. He was amazing. Taught me a lot about phones. Incredibly knowledgeable, professional, and a pleasure to work with. This guy should be managing multiple Verizon stores. Would gladly go back and take his advice on anything phone related.

C. Johnson

Great, prompt and friendly. Justin looked out to get me the best deal for my new iPad. The follow-up has been swift and excellent. Both Justin and Joseph have. Been very helpful. So glad to have a Verizon store in my neighborhood within walking distance! Thanks, guys

Jeffry Kahle

Meagan helped us and was incredibly kind, attentive, and personable. She helped us work through the issues setting up a new account and was very understanding. Fantastic customer service!

taylor beaumont

Anthony, Tamika and Ryeder were all wonderful. I came in to trade my GS5 for the 7 and they actually were able to hook me up with the 8 for less and they threw in a Samsung entertainment package with Bluetooth headphones extra memory a case and screen protector for free! Even when their system crashed Ryeder stayed calm under pressure and found a work around. Although the process took a few hours longer than expected I left thoroughly satisfied with the experience and overjoyed with my new GS8. THANKS AGAIN GUYS!!! - Taylor B

Lucy Bauer

Bryan Avelar was outstanding in helping me with phone issues. Lost Phone. Patient, respectful and not dismissive to a gray head. It was resolved! Have issues? Visit Queen Anne Verizon. Stress less. It’s a forever store for me!!

Taylor Mattson

Chase is the best!! Came in wanting an upgrade and with some iCloud back up issues, Chase was super helpful and helped me get everything I needed transferred over and set up!

R BOON

JUST GOT EXCELLENT CUSTOMER SERVICE! An out of town friend was having issues with her phone and we walked in to the Queen Anne Verizon store just when an employee was finishing up his shift. HOWEVER, Namanja, the employee, said he wanted to stay and help us with the problem. He said customer service was more important than anything. So he and another employee, Will, made sure my friend's phone issue was completely resolved before Namanja was ready to finish his shift. ABOVE AND BEYOND!

Peter Kupcis

Chase was very helpful with a porting issue. I appreciate the multiple phone calls to Verizon and getting it all resolved while juggling multiple customers.

Alida Mulliken

I came in on my lunch break to get a new phone and was blown away with the customer service I received! Tamika and Ryder both helped me and I highly recommend them for any of your verizon needs. This location is so conveniently located and the people that work here are so friendly!

Aaron Gregory

Great and thorough service. Found a way to improve my plan, upgrade our devices and save us some money. Nemanja provided a great custgomer experience. Need to find a way to allow customers to pay for their devices in full at the point of sale though!

Mario Siu

Ryeder was extremely helpful, warm, and friendly. He made an effort to find out and remember my name, which I really appreciated. The store has a great layout and everything they have is easy to find, I would highly recommend coming in and speaking with Ryeder to handle your needs 👍 …

Molly Lopriore

Went in due to some SIM card issues and Lay was super kind, knowledgeable and helpful! She had the problem fixed very quickly and efficiently. Great experience!

Raejean Avalos

Tamils Green was great! She patiently tried all the strategies to transfer my information from my old phone to my newly purchased phone. Thank you Tamils for your knowledge ant expertise.

doug ritchie

I had a charging issue which was really well handled . and i also added another line for my business and got another phone and data transfer was done and there was no big upsell pressure. I will go back there

Christopher Tameno

Lay was extremely helpful and patient while helping us. I would recommend her to others and would go back to her for all my Verizon needs.

Grace Kwon

When you get amazing customer service - you never forget it! After a long day which included misplacing my phone Ryeder totally saved my day! He was kind and patient and was a joy to speak to and I won't forget it!

Suong Nguyen

Justin and Joseph went above and beyond to help me purchase and set up my new phone. They were very friendly and patient - I am very satisfied with my experience and highly recommend this location.

Robin Lee Harris

Service at this Verizon is store is top notch. Brittany was so helpful and friendly. She patiently explained everything to me and answered all of questions thoroughly. I highly recommend them.

Daniel Beeler

I had an excellent experience at the Queen Anne Verizon store. They were very professional and knowledgeable. My questions were answered and my request was completed.

Doug Ritchie

Helpful, knowledgeable, versed in transferring data off one phone into another. I had a battery issue too that took some Mcguivering to solve.

Stacey Mcdaniel

Frank and the Queen Anne location are the BEST! Spent all day trying to solve a problem from out of state and this is the only location that even answered the phone. Frank went above and beyond helping us. I cannot recommend him and this location more!

Angela B M

Justin Bartley and Ryder Smith were great!! They answered all of my questions, helped me work old and new devices and we're overall nice and professional. Thank you!

Pat Clark

want to pay gratitude to Nemanya he gave us twice he’s a really great guy and we need more people like him in our stores for you to draw more people and he’s great guy thank you for the experience

Sean

I had a great experience working with Chase. He was patient and friendly. Great service all around.

Farid El Ghali

I will definitely give 5 stars. Rydel was extremely helpful, Super knowledgeable , out-going and friendly. I definitely recommend this store !

Mary Ellen Ramplin

This was a great experience the second time, too. Not only did they turn on a phone for us, they took the time to show us how to use it! Finally found my phone store!!

Sarah Keenan

Nemanya was very helpful he explained my bill step by step to me and demonstrated terrific customer service!

jenna free

Ryeder was incredibly helpful, talked me through many options, and helped me troubleshoot. A great experience.

Tim Richards

These guys kill. Absolutely kill. Above and beyond at every level, They are such a resource. On this occasion, the demigods: Ryeder and Justin. Friggin" rock.