Reviews of Cricket Wireless Authorized Retailer. (Cell Phone Store) in Seattle (Washington).

Cricket Wireless Authorized Retailer

140 Reviews

81 Comments

Cell phone store

Cell phone store

829 NE Northgate Way, Seattle, WA 98125, United States

Description

Information of Cricket Wireless Authorized Retailer, Cell phone store in Seattle (Washington)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

Map

Open hours of Cricket Wireless Authorized Retailer

Popular times

Sunday

Tuesday

Wednesday

Thursday

Saturday

Reviews of Cricket Wireless Authorized Retailer

Adrienne Kindschi

I had a great experience here last week! Nicholas was super knowledgeable and gave me great advice. I was not expecting to purchase a phone but the two people working on the floor helped me a lot to understand what I was buying. I recommend to anyone who needs to purchase a phone or just talk to some knowledgeable and friendly associates about phone issues. Thank you Nicholas and team!

Linda

Went to Northgate Cricket phone store. Looked like the both associates were busy doing something but one of them a lady stopped, got up from a display she was working on and immediately greeted me and asked how she could help me. I told her I am not really good at technical stuff but that I needed to update my information and change my email on my account because I no longer use that email. While discussing this with her and as she assisted me there were things I noticed about her. She kept eye contact with me, waited until I was finished speaking, and was patient with me. Turns out part of my phone issue had nothing to do with the service but the phone I had, she made some helpful suggestions on how to fix the issue. We also discussed the bill I had and that the debt card it was under was lost and I was waiting for a replacement, she gave me some information on how I can get that resolved until my card comes in and also showed me ways that I could save money in the future. I was even helped further by using a iPad there to apply for a different plan. I was very impressed by her, that she made me feel at ease and didn't try to push or sell me anything. She was kind and helpful, I'd definitely return to that Cricket store in the future because of her. They don't wear name badges there otherwise I'd mention her by name.

gvanessa kenon

Kayla provided me the BEST customer experience I've had in a long time from any retailer. And I'm big on customer service. Knowledgeable, friendly, and gave me a few resources on my next step for what to do with my old phone. I have only been in that location twice, but she wasn't the Manager when I had my first visit, and it was good nor bad, but this second time was really awesome. I will recommend to my fiends when they ask for a good phone carrier, I have been very happy with Cricket for some years now.

Brenda Neth

Incredible work Kayla is amazing as is Jeremy Kayla was so patient with me and with all the other customers I don't know how she does it Thank you Northgate Cricket She is Great Store Manager keep it up Northgate!! You are MY service provider

Capra Fumi

Super friendly, I came in an hour before close and they helped me set up a new phone, transfer the old number over, set up a service plan, and were overall a great help. I'm forgetting the dudes name but he was taller, if you see this my dude I was the guy with the red Iphone 12 mini lol.

Julian Alvira

Nicolas & Kayla we’re both very helpful getting my New Service started. No pressure and very informative with all my questions. Glad to have a smooth transition with my new wireless plan. Thank you to you both.

Tob Raham

Good plans for cheap. I've been with them for years and my plans price hasn't ever gone up, and they've increased my data and everything else. Usually they're not too busy and you're in and out quickly. Last week I purchased a new phone here and was out the door in 20 minutes. The only gripe I have is the charges they have for getting a new phone if you're an existing customer vs. new customers. I think they should give existing customers cheaper phones due to loyalty.

Julie Jacobson

I was there yesterday and what a great manager there. She helped me and I was in and out in 10 minutes. There was an irate customer in there and she along with the other employee handled the situation well. Thank you Kayla (I think is her name)

Produkt Seattle

This store has some of the best customer service staff ive experienced in a long time....and I'm talking across all service and non-service related industries. Jeremy was the agent who first acclimated me to cricket with a small plan purchase that we attached to a device i brought in with me. it was a small sale yet the attention he gave me was focused and helpful. He is inquisitive and authentic in all his communications and I never feel like I'm being steered towards a purchase. Nicholas as well has been super helpful and he is always ready to jump into the trenches and help the team with my issues. He listens and if he isnt helping a customer and another agent is, hell swoop right in there lending his own expertise to the other agent instead of trying to play angry birds or catch up on some you tube like ive experienced in the past. Both of them today spent a good deal of time helping me through my recent "tech-challenged" difficulty. Jeremy didnt stop at the concern i entered with, he went above noticing some things that were out of alignment with my account and Nicholas jumped right in beside him tackling my problem. Kayla (spelling?) the manager has navigated some very difficult customer interactions with poise and grace and this is under circumstances others would crumble under. Ive presented some very difficult challenges for this store, and become somewhat heated on multiple occasions due to the nature of my technological limitations, and ive never felt like my needs were not being approached with anything less then extreme competence and a professionalism that shined. cricket rocks and so does ATT, but I cant imagine this experience with any other store and would strongly encourage all others to give this store your business. Honesty and Authenticity aren't always this concentrated in one retail outlet and this store seeems to be breeding a whole new style of sales representatives. -Spiritdancer

Heidi Rourke

Cricket very good prices I think verizon tmobile at&t sprint are expensive. Cricket not expensive at all very good family plan prices. Well read bill to pay online and good font Very nice people at cricket and helpful Good reception

Frank Steinauer

Shout-out to Nicolas! Great guys here at Cricket Wireless! Quality products, great prices, exceptional patience with the digitally challenged. i.e.: Me. Thanks again for the help! Check it out!

Benito Vasquez

Nicolas was amazing and extremely helpful when purchasing a new phone. I strongly recommend going to him when you find yourself going to a cricket shop.

Laurie Almoslino

Shout-out to Eric Peddy, the sales rep at Cricket Wireless in Northgate. He pays careful attention to what we need, handles it quickly and competently, is very knowledgeable, and gives us good advice. We needed his help for some complex issues 2 or 3 times over a two-day span, and he was pleasant and patient every time. It is a pleasure doing business with him!

Ben

Kayla was extremely understanding and helpful. She went out of her way to help me, and my situation was unusual. I will go out of my way to visit this store for my future needs.

Oleg C

Usually Cricket stores are not the most friendly places. However, here is an exception. Guys are nice and they helped me for free with film, Internet and other issues with my new phone. Thanks a lot for this. And of course as usual Cricket is the cheapest.

Adrian Liang

I've always had a good experience here. Staff is knowledgeable and goes above and beyond when it comes to setting up a new phone or porting over info from an old phone. They also understand the phones they carry and don't push customers toward the more expensive phones.

Ricky Drews

I normally do all of my bill payments online, but was in the area, so I decided to stop in. Great staff, clean store, and I even left with some accessories. Kayla is a keeper!

Michael Christiani

You know I spend hundreds and hundreds of dollars on cell phones and service and data I still don't understand why all this even came about knowing how the market is between other cell phone carriers I used to think that cell phones were really cheap but they're not but for the most part cricket is good. I usually drop two to $300 every other month so they could be nice to give away a speaker or a cell phone case award headphones when you drop that amount of money but I don't know maybe star promotions or not right

Haroun Sial

These guys are awesome, they clearly tried their best to solve my issue with my phone and tried all possible remedies to even go as far as getting a claim for my account setup.

Mai Lan Riggle

Nicolás & Jeremy were so patient and helpful. We were having issues porting over our phone numbers and both of these gentlemen stuck with us until it was done!

Fay Griffin

Kayla and Nicolas were the most helpful individuals with getting my phone perfectly setup. They were amazing!

Tina Cradduck

I haven't been there yet but Alice Nicole if you could sum up your experience in a few less annoying words it might be a useful review! But from the sounds of it you wouldn't take constructive criticism very well unless maybe it was wrapped up in a nice sweet 30$ deal for you! Just my very opinionated opinion!

Robert Littell

Nicholas was invaluable in his help! Best Cricket employee I have ever worked with!

Randy Pratt

Nicolas was great!!! Kayla was wonderful. They go beyond the normal effort to help. Thanks!!!

Shaq Milb

Brought my cell phone here over a month ago. It was extremely difficult for them to switch my existing number from metro pcs over to them. I was theee for hoursssss. But the service is definitely better than metro super fast 4g just get a new number to save you time

Kenneth Harris

We my daughter and i keep coming back to this store because the sales people are very helpful specially with my daughter and we appreciate it alot.

Yuan Zhang

The staff here did their job well. However, cricket charged me 25 usd for activation. If they did not reject my Visa card，I would not be here :-(

Leon Williams

I finally got the service I needed to operate this phone, decently. They should start a class for us new phone users 😜 …

Donnie McManus

The employees and manager here are really thorough and they know their stuff. I just got s phone there and it was the best phone buying transaction ever.

Kim Riggle

Nicolas & Jeremy were phenomenal and so very patient. Great customer service!

Mark Rufener

Excellent customer service and no BS. Presents all possible options with excellent knowledge rather it be service or equipment or both. I see Cricket as a better market value.

Nicholas Beach

Nicolas was professional, quick, and laughed at my stupid dad jokes. A+ in my book.

Beth Willis

Loved Cedric’s help in picking my phone. Also his follow through on how to make it work was premium.

Jake Scott

Very positive experience. Didn't have exact phone we wanted but within a mile there are plenty of places to buy phones.

Dominique Eans

The staff was very helpful and respectful and had me activated and ringing rather quickly.

Chad Lupkes

Friendly helpful staff, great deal on great coverage and bandwidth. I'm very satisfied with Cricket, and this is my home store.

Simon Dalton

Nicolas helped me today to get my iPhone SE!! Great customer services !! 👍👍👍 …

16 bitdefender

Nicolas was a wonderful employee and was patient with our complex situation, much appreciated.

ihuben

Nicholas and Jeremy helped me upgrade my plan and helped me set up auto play, which helped me actually save 5 dollars.

Chia-Chia Wang

I've been using Cricket for years and visiting this store for many times. No matter which staff in store, they've always been helpful and offered great customer services.

ann njau

Customer service great work Nicolas keep it up great help with me phone

Margaret Adamski

love The owner he helped me all the time I am crazy about the owner! :D

RICHARD SCHWARTZ

Knowledgeable and very patient! Nicolas is a stellar employee!

Dave & Julie Hemperly

Kayla was very helpful and professional, answered all of our questions, and made our visit pleasant.

Kurt Evans

Very helpful. Installed all my apps for me when I bought my phone. A+ Experience.

Jason Kim

Friendly staff. Affordable. Got the phone plan I wanted. No hassle.

Maggie Birch

Very helpful with a phone problem. Distancing by employees is good.

Havan Agrawal

I was attended to by Kayla who was extremely sweet and helpful. Helped us find exactly what we were looking for.

D L

Just oh so helpful, communicative in a way that quickly solved my dilemma unlocking a phone correctly. Thank You!!

Benjamin Wolzfelt

Fantastic service and a clean environment! Thanks y’all!

Blanca Duarte

The people was very nice 🙂👍 …

Luis Fernandez

Awesome staff... Kayla is super!

Michael Kosloski

Decent little store. Not enough accessories

Braiden Hayes

The employees knew exactly how to help me set up a new line

Lilly Nolan

Great service and clean store!

Richard Jones

Very good 👍 😊 Customer Service 👌 …

Ralph Leak

Excellent knowledge and service. Very friendly.

Louie Knowlton

Good place friendly customer service

Ryanne Driscoll

Great customer service

Michael Hagos

Great service from Nick 😊 …

Alex Zebley (DisneyAZNewsTV)

I love my new phone.

Foil L.

Customer service excellent

Mark Lewis

Go in the morning and deal with kayla

Calista Skog

Nicolas was the best !!

Treniece Renea

Great customer service

Dennis Mahoney

Great phone

LALATINA GIRL

FAST AND FRIENDLY

Adam Drinkwater

Always helpful

Steve Estabrook

Very helpful

TB Respect

Great store. Great employees. Great service :)

Norma Constanza Gomez Munoz

(Translation) Cricket is a great place, they helped me get a cell phone and a plan that fit my needs. The attention of the staff in English or Spanish is excellent, like that of Mr. Nicolas who allowed me to get what I needed and that is why I recommend them today. (Original) Cricket es un excelente lugar, me ayudaron a conseguir un celular y un plan que se ajustaba a mis necesidades. La atención del personal en Ingles o Español es excelente, como la del señor Nicolas que me permitió conseguir lo que necesitaba y por eso hoy los recomiendo.

Rafael Castellanos

(Translation) I highly recommend Rafael Garcia to cricket, they are very good. They give good service and I have 2 years. with them and I am very happy. I recommend them to do the test and they will not regret it. My friend Nicolonad from Colombia helped me and he is very helpful and speaks. Spanish. English (Original) Yo rafael garcia recomiendo ampliamente a cricket son muy buenos. Dan buen servicio ya tenguo 2 anos. Con ellos y. Estoy muy contento se los recomiendo haguan la.prueba y no se arrepentiran. Mi amiguo nicolonad de colombia me ayudo y el es muy servicial habla. Español. Ingles

Franco Alejandro Patino

(Translation) Nicolás has excellent customer service, offering them different options depending on the kind of needs of each user. Provide excellent service so that the benefit of the client is greater :) (Original) Nicolás tiene excelente atención a los clientes, ofreciéndoles diferentes opciones dependiendo de la clase de necesidades de cada usuario. Provee excelente servicio para que el benéficio del cliente sea mayor :)

Sebastián Flórez

(Translation) Excellent place, I highly recommend going to Cricket, I needed a new cell phone and Nicolás helped me get exactly what I was looking for and with a very cheap plan. One of the only places in Seattle where I could find advice in Spanish, excellent attention, excellent service 10/10 👌🏻 (Original) Excelente lugar, les recomiendo mucho ir a Cricket, necesitaba un celular nuevo y Nicolás me ayudó a conseguir justo lo que buscaba y con un plan muy económico. De los únicos lugares en Seattle donde pude encontrar un asesoramiento en español, excelente atención, excelente servicio 10/10 👌🏻

German Castro

(Translation) I invite you cricket has good prices good service and people who are very good and very friendly I recommend them in Northgate (Original) Los invito cricket tiene buenos precios buen servicio y personas que son muy buenos y muy amables se los Recomiendo en Northgate

Wilson Ezequiel Pech

(Translation) They are very slow and for me you need two people to serve your clients, the place is a very bad organizing partner (Original) Son muy lentos y para mi nesecita dos personas para atender s sus clientes el lugar muy socio mal organizador

Juan Luis Caballero Tapia

(Translation) Nicolas can help you grab his phone he speaks Spanish (Original) Nicolas los puede ayudar agarras su teléfono el abla español

Jeremias Carrillo

(Translation) Excellent. Service (Original) Excelente. Servicio

Jessica Nomura

Shawn Carr

J T

Contact

Photos