Reviews of Verizon Authorized Retailer - Cellular Sales. (Cell Phone Store) in Portland (Maine).

Verizon Authorized Retailer - Cellular Sales

551 Reviews

357 Comments

Cell phone store

Cell phone store

3 Somerset St, Portland, ME 04101, United States

Description

Information of Verizon Authorized Retailer - Cellular Sales, Cell phone store in Portland (Maine)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of Verizon Authorized Retailer - Cellular Sales

Popular times

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Reviews of Verizon Authorized Retailer - Cellular Sales

Deb Arbique

Simon Davis of Cellular Sales provided expert assistance that went above and beyond information as he traversed the mire of transitioning from one provider to another both accounts within my sons' family plans. An amazing and persistent job which literally took hours. He provided helpful information for savings for my son's Verizon account as well. Kudos and thank you!!

Jonathan Order

Gary Begin at this store is an amazing customer service representative! He actually even took the time to drive me and my parents back to our car a few blocks away because my dad had the great idea of walking to the Verizon store which almost made us late to another appointment. But Gary got us back to our car and we were on time to our appointment!

Kate Hayman

Great experience swapping out old iPhone for new - Kaylie was awesome! She’s new to the job and was totally en point and helpful and Kevin was great too. They are professional, efficient, and friendly.

Lauren Simon

I purchased a phone from Spencer over 6months ago. He was extremely knowledgeable and helpful at the time of the sale. Even better, is his ongoing customer service. He has kept in touch since the sale, and was able to immediately help me when I had a recent question. I highly recommend Spencer and will be referring my friends to him!

Brandon Amundson

Spencer Smith at the Portland location was an absolute pleasure to work with when getting into my new tablet and phone. 10/10 experience would definitely recommend to any friends or family. He was well educated when it comes to the cell phones, and plans, and it doesn’t hurt has great style :)

Quinn Miller

Had to get a new phone to replace a lost one (which I ended up finding the next day). Cabe was great and very helpful in getting this done efficiently for me without high pressure sales for all the "extras." Very courteous service and no issues in getting my old information transferred from the cloud to the new phone. Would highly recommend this location! I was out of state on vacation when this happened, or I would go back for new phones to this store every time.

B Copp

What an awesome experience! Zane kindly took my phone call filled with questions of upgrades, pricing and billing. Because of his kindness, patience and etiquette I knew I didn't want anyone else helping when I made it to the store. Zane recalled our phone conversation, even though it had been a few weeks, and navigated our transactions with professionalism, attention to detail and a genuine kindness and passion for his job. When I realized I was not happy with my new phone it was Zane to the rescue. Thank you Zane for the outstanding customer service and willingness to not only help me on the phone but in person. You're a Rockstar!

Denise Order

Gary Begin is not just an excellent employee, he is one of the most caring people we have ever met!

STEVE Cohen

Gary is terrific. Very helpful and a pleasure to work with. He really knows his products and is good at explaining what he’s doing. Highly recommend.

Melissa Vickers

This place is amazing, I walked in with no appointment and limited time and was treated with respect, professionalism and excellent customer service! Benjamin gave me a great deal on a new phone and explained to me everything I needed to know, this place is the only cell phone store I will ever use! Thank you all so much for everything! Great people, great environment and easy transaction!

Gordon

I was very fortunate to work with Zane at Verizon Wireless on Somerset St. He was courteous, very knowledgeable, direct and low key. He got exactly what I needed, and provided articulate and easily understood info on the latest iphone. While I didn’t happen to be in a hurry on that particular Saturday am, nonetheless I noticed he was hard working, quick and delivered honest answers to my questions. He even followed up 2 days later to make certain everything was working well and to answer any additional questions that had come up. Thanks again, Zane - I’m so grateful for all of your help and a great deal on a new phone!

Joanna Leary

I stopped in to get some information about upgrading my phone though I really didn't intend to make a purchase today. My salesperson was Brooke: she is excellent at her job and listened carefully to what I wanted. Not only did I leave with a new phone, she suggested a new way for me to have internet at home and now I can cancel with Spectrum. All while saving money! I can't imagine a better customer experience than this. Brooke is personable, efficient, knowledgeable, funny, and kind. She is a major asset to this business! Thank you Brooke for helping to end 2021 on a high note. Much gratitude, Joanna Leary

Lila Bernard

We were very fortunate to work with Gary Begin. He was super helpful, and not only that but he made our verizon visit enjoyable. He was extremely patient, knowledgeable, and kind. We came in with a complicated situation and Gary helped work through our problem, with a very positive attitude! Thank you.

Moises Nunez

Jared was amazing. He stayed with us for over three hours while we sorted out the transfer of a number and purchasing a new phone. He was patient and best of all great to talk to. Most of the time going into Verizon can be a pain and while this time was frustrating, Jared made it worthwhile. Make sure you ask for him when you go next time.

Christopher Harmon

I just worked with Ben at Verizon and I was really impressed. He listened to all of my issues and knew exactly how to address them. He is intelligent and respectful. He offered me a range of services to work with me on what was best for me. At no time did I feel like he was just trying to sell me something. I was in and out in no time on my lunch break. I highly recommend working with Ben and his team at Verizon. It was way easier than waiting in line for 40 minutes at the apple store in the mall and the experience was a lot better.

Jessica Watson

I spent an inordinate amount of time here trying to do a complicated exchange of phones, lines, and accounts. Joshua was fantastic - he was not only very patient answering my questions and walking me through the process, but he helped me and my family take advantage of all of the promotions available to us. His customer service was top notch, and I will definitely be recommending him to my friends and family! Also, though I didn't catch their names, the other staff at the store also weighed in during my visit - the teamwork among the staff was admirable. 5+ stars for sure.

Marsha Greenberg

I came in to inquire about my service and was fortunate enough to have Gary Begin help me. He was knowledgeable and solved my problem in minutes. I would highly recommend this Verizon store and Gary. Thanks

Wynn Jones

These folks rock. Busy store and excellent customer service. Saved me $$ too. They deserve a pizza party!

Julia Whyel

I came to this Verizon store after my phone was stolen. Spencer literally rocked my world helping me to problem solve, find a new phone I could afford, and get everything set up for me. He was so kind and helpful, and I never felt pressured to buy or sign up for anything. He definitely went above and beyond. This man deserves a pizza party.

Breanna White

She helped me transfer all my information fast and efficiently! Also got some good advice from an older gentleman and a short sir at the back desk! 🤭 Wont go to any other verizon store because this one is the best!! …

Erika Hewitt

We came into this location knowing that we had a tricky problem. Amazingly, Zack P. ushered it through—and because it was a complicated problem, Joshua and David provided expertise to assist. We couldn’t believe how patient, professional, and skilled these three are. THANK YOU Zack P, Josh, and DavidYou were fantastic and we’ll trust you with our next problem.

Christine Noyes

Zack P. is awesome ! He saved us on our AT&T bill. Zack walked us through the process, transferred our lines and we are now happy new Verizon customers. Thank you for everything!!

Sara Yindra

Zane at the Somerset St. Cellular Sales in Portland, ME is FANTASTIC! FRIENDLY, HELPFUL, SUPER KNOWLEGEABLE ABOUT THE PRODUCTS HE SELLS. The fact that I'm able to use this new phone so well right now is all because of Zane. Ask for him when you go in to purchase, or just have questions. Thanks Zane!

Kelly Bridge

I've come here a couple times in the past year and it is an immaculate experience every time. In particular today, I had two friends who tagged along. As my phone some how wanted to reset as if it were brand new. Freak thing. They found my account and got everything all set up again. Andrew is the gentlemen whom helped. Made a confusing and stressful situation easy and with a good attitude. Some of the other employees were helping my friends and they had nothing but good things to say. With that being said, they deserve a compliment at bare minimum!

Mr Maeyoshimoto

Representative Ben was awesome, he greeted me in like an old friend, was extremely courteous and welcoming. Although their internet was down and he could not assist me with my account questions.. he still made an attempt to get into my the VZW system an tried to assist me as much as possible. All in all, he was friendly, welcoming and courteous throughout our time there.

Lucy Cayard

What an amazing phone buying experience! David helped me switch from iPhone to Android and let me tell you, that is no easy task. He spent extra time helping me manually move my most important items from my old iPhone to my new android. He even helped me troubleshoot after I left the store! He was friendly and gave me lots of good info. I so appreciate the experience and would definitely recommend shopping there. Thanks so much, David!!!

Nathan Szanton

Zane Sanborn was my customer service rep, and he was really, really good. I was getting a much newer iPhone, and I'm 61, so there was a lot of getting used to. He walked me through all of it, ported over all my old app's and files, and patiently answered my voluminous questions. Zane even paired my new phone with my car, so bluetooth would work immediately. I would absolutely go back to Cellular Sales for either sales or service.

Susan Burnham

Wyatt did a great job helping my dad pick out a new phone, found some great discounts and was really patient. Great service and he got a great deal. Thank you

Judy Grupenhoff

Great experience! Jacob was knowledgeable and patient. All questions answered and we were in and out quickly. Wish all my experiences with customer service reps were like this!

Craig Loftus

Yesterday I went into Verizon for assistance with my new iPhone 11 that I received for my work. I was having issues with data service not working and my work support team was not able to help me quickly so I decided to try a more direct approach with the local shop. From the time I set foot in the entryway I was treated with courtesy, kindness, and professionalism. Devin, the individual who helped me, was terrific. He explained everything he was doing, the reasoning, how he could help me and potentially receive help from my organization. Turns out, Devin was able to resolve the strange and quirky issue in about 20 short minutes. I highly recommend visiting this store and doing business with these folks!

Jacqueline Newell

King is an incredible professional who helped me review my current plan and all options for new phones. He was incredibly candid, shared his experiences with having various phones, and offered great guidance. The phone I wanted wasn’t available so he ordered it for me and saved it in the system. I came back a few days later and David helped me. David is a GEM. He helped me disconnect my old phone and transfer everything to my new phone (which, because of my extensive picture count, took about an hour). He was a pleasure to hang out with while we waited for it to update. Honestly, never thought I’d say the highlight of my day would be spending an hour at a phone store, but it absolutely was. King and David are both upstanding members of the team, a delight to work with, and we are beyond thrilled with our service.

ladyjanebalboa

I've never written a phone buying experience review, because they've been subpar. Today I visited the store in Portland (near Whole Foods) to get a new phone, as my old one had screen burn (something I learned about during my buying experience). The sales associated we were lucky enough to get was KING. Yup, his first name is King. He was such a pleasure to work with. He had patience and knowledge and knew how to deliver it. He's a great dresser, too! ...... oh, my husband ended up getting a new phone, too.

thomas patterson

Worked with Simon and I could not have had a better experience. He was knowledgeable, patient, thorough and did a wonderful job of explaining the options we had and the advantages and disadvantages to us. Was so happy the the Verizon owned store was closed do to covid

Jesse Eaton

Can’t say enough about how much my girls and I appreciated David helping us late on a Sunday with an emergency 🚨 phone replacement and even stayed well after closing to make sure everything was setup correctly. He was professional and patient in helping replace my phone which had been dropped in the water and assessing all of the available replacement options and plans. My 3 girls really appreciated that he included them in the process too. Thanks David!!

Erik Tiner

Derek did an amazing job with me. There were some challenges getting I for from my old phone to the new one but he was extremely patient and explained what he was doing every step of the way. He alone made my experience incredible plus I got a pretty cool phone

Heidi Will

I was in a hurry leaving for a long trip. Brooke was terrific in offering and explaining my data options to reach my goal, with no “upselling”, which completely turns me off. She also explained that my elderly mother’s phone, 5C, on the shared plan would be obsolete in the not-so-distant future and explained the new SE option, which I purchased. In summary, she is extremely knowledgeable, even tempered, efficient and friendly without wasting my time. She’s definitely someone to keep and promote.

Bridget Flynn

Joshua B was top tier when it came to customer service. I came in looking to switch from Sprint to Verizon due to the terrible service and lack of reliability. I found a plan and device that worked for me and when it came time to make the switch-- Sprint made me jump through a hundred hurdles to release my number. Joshua sat with me for roughly 4 hours on a Sunday and saw the process all the way through until my number was released and my phone was activated. He made the process as painless as possible and even did a follow up a few days later to make sure everything was going well. I would highly recommend anyone who is looking to make the switch or just needs some help with their Verizon plan to see Joshua--he exemplifies professionalism and a customer first delivery of service.

Laureen White

I've had two great experiences at this Verizon Wireless store within the last 2 months. In May, Ben White helped me get just the right phone and plan for my needs. He was very knowledgeable and patient with me as I had many questions and concerns. I love my new phone! Yesterday, Matt Smith helped me with additional questions that I had and paired my phone to my car. He, also, was very patient with me and answered all of my questions. Thanks, Matt and Ben!

John Pentecost

I’ll join in the chorus of praise for this store in general and Zane in particular. Great guy and super informative.

DR Lach

I received great service from Zane with phones and service. Highly recommend. Very patient, clear options, listened to my needs. Thank you Zane!. D & S

Jill O'Rourke

My daughter and I worked with David Reed at Cellular Sales in Portland, Maine. He was extremely patient and fun to talk to while we waited for the authorization to be approved. We had just left Verizon last month to try Straight Talk and found that it just wasn’t for us. David was awesome! 🤩 …

JulieAnne fernandez

I went in tonight and was pleasantly surprised that this Verizon location was open. I went in expecting to spend money on a phone to get me through until my replacement. Spencer was very informative and very helpful in helping me avoid spending unnecessary money. He was very polite and customer oriented. The next time I have to buy a new phone I will make it a point to buy it through Spencer

Victoria Leavitt

Josh at the Portland Verizon Store was epically helpful to me. I had just picked up my new phone from one of the pick up only stores without given and help or service to adapt my new device from my old. Josh and the crew at the Portland location have been open and consistent with their customers in their help and service. I highly recommend utilizing their location and services especially during this time where technology and communication are so important. I felt safe and cared for, and am hugely appreciative.

Leslie E.

Brooke was amazing! I got great service, her product knowledge was outstanding, and I got a great deal on my new phone & accessories. Make sure to ask for Brooke, at the Verizon right across from Whole Foods in Portland!

Aimsel Ponti

I walked in with a ton of complex questions about data plans, settings, etc. Joe Sousa took excellent care of me and was extremely patient as I took notes. He helped me to make a couple of really great adjustments to my settings which will actually save me aggravation and in some cases money. Most of all he was just really nice and explained things as many times as I needed him to. Then, as an added bonus he actually was able to find me a nice little discount which was very much appreciated.

Freylis Bileck

John Adams was the customer service representative who set me up with my plan, at the 3 Somerset location in Portland, Maine. He did a wonderful job explaining everything to me in great detail, answering questions thoroughly while displaying amazing technical knowledge as well as most excellent customer service skills! I can't stress enough on how wonderful a job he did making me feel at ease while I was making difficult choices, understood, well informed and taken seriously as a customer, as he was showing a true passion for his trade along with a sincerity and professionalism I haven't seen in other sales reps elsewhere for quite some time! A success-oriented management would do well to promote this gentleman or at the very least reward him in some kind of form for his outstanding efforts!

Chris

Spencer did an outstanding job helping me and my family setup and activate all of our phones, highly recommend!!

David Zall

Andrew is awesome! Spent over two hours working to get me set up in spite of issues on Verizon’s end. Definitely recommend working with him!

Kathryn King

I am delighted with every aspect of my experience with Verizon (I changed from U.S. Cellular three years ago), particularly with the service at the Somerset Street, Portland, location. Yesterday, for example, I stopped in to pay a bill; while I was there, King C. helped me set up autopay, gave my phone a "physical," showed me a number of features I didn't know the phone had, and more. Like every other agent at the Somerset location who has helped me, King was warmly friendly, knowledgeable, and professional. Memorable service like King's makes visiting the Somerset location a pleasure and makes for happy, satisfied Verizon customers. Thank you!

Eric Dorf

These guys at our local Portland verizon store by whole foods are amazing.Ive been purchasing my family plan and cell phone from there store since 2015.This very last upgrade had me stumped,At 42 years old the technology in the +1 phone was above my head,I called and demanded a different phone told them ide be there after work between 4 and 5 pm.These 2 gentleman were sitting at the first table by the store entrance literally waiting for me.Not only did these guys talk me out my demands they even upsold me on this new liquid glass screen protector.I can't say enough about these two guy.By the time I left I apologized a half dozen times they will have a life long customer with me.Not only these salesman who helped me but the entire Portland verizon team is top notch.Great job guys. Yours truly Eric D.

Sandy Shapiro

Ben White and Bryan Duque both helped me tremendously with a lost phone situation I had. They were smart, polite, and very professional, and neither had a sale to make with helping me and the service they offered was wonderful! Best Verizon I have ever been to because of stellar staff! Thanks guys! Sandy S.H

Kylie Reynolds

The service I received through Verizon/Cellular Sales was worth more than five stars. I got the pleasure of working with Daniel Bourque who went above and beyond the call of duty to make sure I left a satisfied customer. I had a tricky situation with transferring phones, however Dan did everything to make sure I didn’t loose anything during the transfer. I would highly recommend Cellular Sales but more so Dan!

Chelsey Cargen

Could not speak more highly of Callahan who works at this Verizon Authorized Dealer. He helped me with my sons needs and also took the time out to explain things to me about my bill, how to use certain features and was extremely knowledgeable. We will for sure drive the extra 15 minutes passed the usual Verizon store we go to for every time we need in the future!

Mark Muise

Great customer service and amazing quick visit

Jenn Lorrain

Quinn and Mindy were amazing. I had just landed at the airport and came into the store with my broken phone in a hurry. They were friendly and efficient, making sure I got what I needed and helped me get everything set up. The best experience I’ve ever had in my 10 plus years with Verizon.

George Michael Henry

Devin recently helped us with getting unlimited data, and cleared up some minor issues we were having. He is one of the most professional, knowledgeable and patient people we have ever worked with. I highly recommend Devin. Thank you very much! Mike Henry

Lisa Carleton

My family and I have been slowly upgrading our phones. Each time we do this... I look to Callaghan for his expertise! Callaghan is friendly, patient, extremely helpful and he explains everything he is doing. Thank you Callaghan! I'll be sure to work with you on our next upgrade.

Melanie Tucker

Luck gave me Atencio, a sharp kind funny patient Verizon rep stayed after closing to answer my every question and didn't let me leave until he made sure my new phone was working properly. Unusual service for these days. Impressive!!

Gucci Terps

Super easy purchase experience, very helpful service from Gary Begin. Ask for him if you want straightforward answers and honest advice. Everything went super smoothly, will definitely be back for other phone needs in the future!

Henry Colt

Wow! What an amazing experience I had upgrading from a 5-year-old flip phone to a Motorola Z4! Kris D and Lewis spent practically all morning with me, and were patient, kind, and knowledgeable--and had senses of humor. I had not been looking forward to this experience, but they made it more than worthwhile

Kyle

Spencer was great to work with! Quick & easy upgrade on two phones

Jamie Dea

I would like to thank EBEN from the Somerset St Portland Verizon store for helping my family switch to Verizon and pick out the best plan and phones to meet our needs. Eben was VERY helpful and took his time to make sure we were getting just what we wanted. He also followed up with me the following day to help me send my old phone back for a refund. Eben was VERY helpful and a pleasure to do business with he was certainly on our side trying to provide us with the very best deals. Thanks Eben :) cool name BTW.

Lucinda Wingert

Ben White took amazing care of me at Verizon! I came in with a broken phone and I was really upset. Now I have a new phone, with a lower bill and he turned my bad day into a really great one. I recommend him to anybody! Thanks so much Ben!! You're the best!

Debbie Flynn

We worked with John Adams on getting my family set up with phones and what plan was best for us. John was very patient and answered all our questions. John went above and beyond for us and would highly recommend working with him in the future.

Lori Joseph

All of the employees were very friendly and helpful! While waiting to see if they could get my phone to charge, one employee realized my family could get an unlimited plan for $10 less than what we were currently paying. Additionally, Ben helped me through a 1 hour phone call with Verizon in order to get a new phone sent to me after mine stopped working after only 2 months of use. They go above and beyond for each customer without getting frustrated in any way. Best experience by far that I've ever had with Verizon despite having to stay in the store for 3 hours to get my issue resolved over the phone. Will be returning to activate my new phone once it arrives. Thank you again!

Rasa Nbg

Nice place, everyone is very professional especially Dan he was a huge help since i was opening family plan and didn’t really know how to transfer from other network. He went the extra mile to accommodate every request and help pick the best phone offer. True example how guest experience should be! Thanks Dan

Kenneth Murphy

The best phone shopping experience I've ever had in my life. My wife and I contacted the Verizon store in bayside, Portland to discuss upgrade options and got far more than we had anticipated, and spent FAR less than we could have imagined. Everything about our experience is worth more than 5 stars. Lewis Mackay and newcomer David (last name?) were profoundly supportive and helpful. Lewis scheduled us for the day after our initial call (which I always used to dread` calling/going in). We didn't have to wait, we got the best service possible, the best plan, cost, and options. My wife and I are EXTREMELY happy with everything, and will be contacting Lewis directly as our personal agent from here on. THANK YOU LEWIS MACKAY for restoring our faith in experiencing how fun getting a brand new phone can be. I could write many more superlatives here, but whoever reads this will get the point.

Adore Fan

This store and all the employees here are the best and my deepest thanks to Dave who specifically saved the day for me! I had lost my phone the night before... I was frantic I had just moved to the area and had no internet or cable yet so my phone was a necessity! I walked out smiling with a new phone all ready to go and a new favorite store! Thank you-Dave your the best!:)

Amanda Davis

I had a great experience at this store. I have been a Cellular Sales customer for many years because, let's be honest here - customer service is awful in an actual Verizon store. Atencio Martin was very patient with my many questions, and he made sure I got the devices I wanted. I highly recommend Atencio and this store !

Sloan Murray

Spencer Smith helped me get exactly the phone I needed, at exactly the price I could afford. When I showed up he wasn't on shift, but left his personal time behind and flew to the store to help me. Very passionate salesman who cares about the product, and the people using it. Excited to start my Verizon experience because of his quick and efficient work. And don't be afraid to joke with him, or challenge him to a game of pool! :)

vic gambardella

Spencer was awesome to work with! Upgrading our phones was super easy and and enjoyable

Kara Seymour

I had an exceptional customer service experience with Spencer Smith a few days ago. He was extremely personable, efficient and supportive in helping my daughter to receive and set up a new phone and help me with some questions I had about mine.

Janice Locke

Andrew at Verizon on Somerset Ave. was incredibly helpful and kind, navigating all our questions skillfully and with humor! Great customer service!!

Mike Kutcher

Josh at the front desk is the employee at this location I dealt with. To say he went above and beyond is understating the length at which he went through in order to bend and adapt to my specific situation. Not only was he knowledgeable and attentive while serving me at the store, but he showed his true intent by following up with personal phone calls making sure everything was working the way it should. I highly recommend this location, as well as Josh at the front desk.

Shannon

I recently helped my daughter purchase her first phone and TJ helped us through every aspect of the decision-making process with care, compassion and kindness. Everyone at this facility was professional and kind, but we had a direct experience with TJ and highly recommend.

Katherine Lippa

I have been a customer at this particular location since the purchase of my first smart-phone. From my experience, the entire staff is friendly and helpful. This week, I went in for some assistance due to a surprise malfunction with my latest (over two-years-old) phone. Ben W. helped me and explained my options without any sort of sales pressure. I could put in an insurance claim for an iPhone 6 (yes, I know it's 2019) in a 5's body, which I owned because when the 5 went kaput, the external battery pack I had for it still worked. That external battery pack had been reaching the end of it's mechanical life, and I had wished I could take nicer photographs with the cellular device, so I decided to upgrade to an 8. I am VERY glad I did. Ben helped me get the phone all set up for use, which made for an easy transition, and now I no longer feel like I am sitting at the 'kid's table' of iPhones. Total time from the moment the 6 took it's last AI breath, to the travel to the store, to the purchase/installation, and back to home: 1 hour, 15 minutes.

Emma Reif

I had a great experience yesterday at verizon with Jake! My phone had been stolen recently when I was on vacation, and Jake helped me select a replacement. He was incredibly friendly, easy to talk to, and very knowledgable about all of the options available. He made a chore that I wasn't looking forward to doing fun! Jake knows his stuff!

Posie Price

I had a great experience working with Brenan Portillo, a Customer Representative at the Verizon Wireless store in Portland, ME. It was knowledgeable and helpful. He listened to what we wanted, explained things in simple clear terms that I could understand, was patient with my questions and went out of his way to get the best deal for us. He had great follow through on getting our phones set up and trouble shooting a few items. He responded to by text messages immediately every time. It was an absolute pleasure to work with Brenan!

Beth O'Malley

This was an amazing experience-Josh was so helpful at every turn, including with a few glitches that were beyond his control, but with which he was incredibly patient. Thanks for being awesome, Josh! 🍕 🍕 🍕 …

calliope mehitabel

Stopped in because I needed to get a new phone. Patrick showed me my options, explained differences and prices. He never pushed me to one phone over the other. Transferred all my info to new phone, rebated me for old phone got a cover and screen protector. They did not have phone I wanted but got it in from another store while I waited. Great service

Take & Bake Breckenridge

Jimmy was extremely helpful and knowledgeable in helping me to decipher a new plan and with upgrading my phone. He took the time to troubleshoot with me over several hours and was very nice to work with. Best Verizon experience thus far. Thanks for all your help Jimmy!

Ellen Lord

Gary was very knowledgeable and made it easy. He is a nice person to do business with. The atmosphere and support between coworkers makes it a comfortable no pressure place to shop. Thanks!

Amber Rose

Spencer was seriously so helpful! I came in when my phone unexpectedly stopped working while on a app based job and he reset my phone and allowed me to use his to let my work know what was going on! Definitely a great experience in customer service:)

Tyler Palmer

Great experience setting up my account. I was told that the new iPhone was coming out in a few weeks so I waited for my upgrade. Jimmy also helped me order the new phone while I was overseas traveling so that I wouldn't have to wait when I got home. They made the experience smooth and easy.

Gerry Killarney

Every time I’ve traded for a new phone, it seems to be a time consuming process. Not this time; everything was done quickly and efficiently (tiny wait for Verizon to connect but not the rep’s doing!) I appreciate that!!! I’ll always head to this location for phone service.

Katie Simpson

These guys were super helpful when I got myself locked out of my phone. Not only was the whole team friendly and smart, they fixed me up in just a few minutes. They even showed me some additional storage options for photos that I wasn't taking advantage of. Thanks for a great customer service experience!!

JA Johnson

On 4/2 I purchased a new iPhone 6s Plus. Jamie helped me and I was well taken care of and explained everything to me. My bill actually went down. On Sunday I was bit concerned about my email folders. I called at 10 am and Josh answered the phone and helped me even when they weren't opened yet. I came into the store for assistance and Josh took care of my issue in minutes. Very happy customer ~ thank you for great service

Zane Sanborn

I came to Verizon to switch carriers from AT&T because they jacked up my rates and then told us to just switch to Verizon when we complained. Cody Proctor is the one who helped us out and we ended up with 4 new lines and phones and he made it the easiest process i have ever seen dealing with stuff. Highly recommend Cody to anyone looking to get a new phone.

Jess Mckneally

We came in to swap our iPhones for newer models. We did not have all of our information, apps, photos, etc completely backed up, but Jim was super patient and helped us transfer everything we needed into our new phones. So very grateful for his professionalism and thoroughness!

Logan Cundiff

Josh S gave me exceptional service. He went above and beyond to make sure all my needs were met and helped me understand every detail of my plan, products, and options.

Donna Isaacs

My phone was stolen and I needed to travel the next day ( read: I had no time). Ruth helped me figure out that my best and cheapest option would be to upgrade my phone (rendering my old one “a paperweight” to the thief who foolishly ignored my offer of a $100 reward on the “lost phone message” I put on it through the “ Find My Phone” app). Ruth treated the whole upsetting episode like an opportunity to get back at the thief, get rewarded with a much better phone, and she even helped my husband with a whole separate set of issues he was having with his phone that we weren’t even planning to deal with that day—but which resulted in making his life so much easier. I love my new iphone 8—even though I didn’t know I needed it, and I had a great time with Ruth who fixed all our problems. Great service, and great phones!

Kelsey Sloan

I stopped in this location to get back on my family's plan after leaving a job. I was helped by Aldi, who was not only personable and helpful, he spent over an hour of his time working through a rather complicated process of what ended up being a locked phone. When we learned we couldn't put my iPhone on the family plan for another 6 weeks, he went out of his way to find me another phone, talk me through the process that I would follow, and EVEN give me his cell phone so I could get the SIM working in the iPhone 6 WEEKS LATER. When the day came, he helped transition the SIM into the iPhone, although I was across the country and couldn't come into the store. Exceptional customer service, great to work with, and really cares that Verizon customers are aware of the workings of their phones and wireless plans. Never for a second did he try to sell the family on a more advanced plan and he even helped my mother to adjust her plan to fit her needs, which saved her money. I will go back to these locations again and again to get the customer service I received. Thank you!!

Elizabeth Benz

The best customer service experience I've ever had - big kudos to Wyatt! (I have always dreaded going into (any) Wireless store - they are usually crowded, long waiting, subpar service.) I had a remarkable experience at this location! I walked into a clean, well-managed store. Wyatt greeted us and worked with us throughout our upgrade. He was efficient, knowledgeable, patient with our million questions (we're not techies), and even added a dose of humor. Professionally, I manage a large customer service unit, so it takes ALOT to impress me. I'M EXTREMELY IMPRESSED!

Julie W

Joey was super helpful both times I went to Verizon very confused about my phone and plan. When I was ready to upgrade he explained everything super thoroughly and put up with my phone color preference nonsense! Great atmosphere in the store and all the employees are knowledgeable and approachable. Thanks Joey and the Verizon team!!

Barbara O'Brien

Dealt with Ben White at a Portland store today and was treated with great patience and respect. I am a 72 year old technophobe and was nervous to ask for help and an update. He was so patient and helpful, and I wanted you to know that you have a great employee. Thanks

Andy Vaughan

I want to give a big shout out to Nate Nadeau! He helped my girlfriend and I switch over from AT&T. He was knowledgeable, personable and made our transition to Verizon smooth and stress-free. He did a wonderful job and we’re loving our new Verizon service!

Raffi DerSimonian

ANDREW is the man and provided expert service. Buying a phone and ipad has never been such a pleasure. Highly recommend him if you find yourself in the Portland (marginal way) location.

Jeffrey Pope

Super cool. I dropped in and had my Galaxy s4 tablet and Galaxy 10s questions answered even though I bought them at Best Buy. I was so happy that I lead the Verizon staff to the song, "Sprint Sucks Balls." Everyone laughed and sang along And with Sprint, you can't run out of angst or verses. (This is Maine. Your coverage might very, but I doubt it. Go Verizon and forgettaboutit.)

Phil Morin

I came in today with a broken screen, in need of a replacement asap. Joshua made it happen. He was very knowledgeable, patient and found the right deal for me to not only upgrade but also to save some money. Thank you Joshua for your help!

Ginger 17

Had Nathan F help me a few weekends ago getting my phone switched over from another carrier. What had been a 10 day headache involving multiple phone calls and a letter to the BBB, went smoothly with his assistance in about half an hour. Highly recommend.

Milo Ryan-Humphrey

Came here after over a week of not having a phone and spending countless hours online with apple tech support to no avail. They set me up with a new phone and phone number, hooked me up with a great plan, and were also able to help me recover all of my passwords and verification codes from my previous phone number. Pretty awesome.

Sarah Raymond

The staff at this location were all super friendly and helpful!! Spencer helped me transfer my phone line to another phone quickly and was courteous of costs, without pressure to upgrade or leave when the phone updated. Would absolutely recommend this location to other Verizon users!

Lauren Gamache

By far my favorite Verizon. Spencer saved me money, handled my overwhelmingly difficult account with ease, and did it all with a great attitude! Highly recommend!

P Tbull

Came down from the mountains of Maine to get a new phone. Steven and Bryan were very helpful. They inquired about my phone needs and usage. After a good conversation, they brought out 3 phone choices that met my needs and budget.

Jeromy Thurlow

Gary was such a sweet guy and so incredibly helpful and knowledgeable about the phones and their features. Thank you for making the experience positive!

Ed Pontius

I'm writing this review to acknowledge remarkable assistance provided us by Nate Nadeau at the Verizon store on Somerset Street in Portland, Maine. I came in at almost 9 PM on Friday when my girlfriend and I found my smashed Samsung S9. I was in a difficult spot, helping to coordinate an event for our climate volunteers this weekend who could only contact me by phone or text. Nate helped me identify my immediate options, and when it was clear that waiting for the replacement phone would not work, he checked to see if there was any serviceable phone that I could use this weekend (there wasn't). He then arranged a way for my girlfriend and I to share her cellphone, swapping out my SIM card as needed so that I could keep up with vital calls and texts. Following Nate's instructions, I've quickly arranged for a replacement phone to be shipped and I've successfully swapped SIM cards allowing me to receive both calls and texts. I'll be able to make it through the weekend and won't worry about connecting with our volunteers because of Nate's quick thinking and great help this evening. Really glad he was there to help us!

Kathy Kosnow

Josh could not have been more helpful. He was great and patient. I knew of all my options . Could not ask for anything better. Gets an A in my book. I'm 100 percent satisfied.

sara goodhue

Kris was an amazing help, very patient and friendly. My mom and I came in with many questions - about plans, getting/updating a phone, international travel.. We are very happy, and wouldn't hesitate to come back if we needed help. Thank you Kris and Verizon!

Susan Leonard

I had a much greater experience today than I ever expected when I first went in to talk about my bill. Nathan Nassau helped set up a plan for future bills. No hard sell at all, but friendly business was all it took to help me. Thanks, Nate.

Corey Haywood

10/10 was very happy with the service I was given while at the store everything was made simple and quick but most of all paul muirhead! Hes the guy you wanna see he made the experience at the store enjoyable and i got more out of the visit then i expected! above and beyond quality with customer care!

Kayla Divine Channel

I came into the Verizon store in Portland Maine and asked for help with my phone. A man named Gary Begin Jr helped me right away , I didn’t have to wait and he solved the problem!!! 5 stars all day

Brenda Kessler

Josh, Holly & William were clear and thorough in explaining my new equipment - both costs and product usage. No one was dismissive or condescending regarding only my minimal knowledge. I have been a loyal customer here three years now (@ counting).

Guy Kothman

Quinn, Ruth and Kate worked extensively with us to make the switch from AT&T a worthwhile experience. They overcame every potential obstacle and we highly recommend them and their specific branch on 3 Somerset Street Portland Maine. Best phone options and best branch to deal with. 6 phone lines and a combination of Iphones and Android to make everyone happy.

Bryan Hahner

Cody was absolutely awesome! He helped us replace a failing phone from Trac Fone, and worked patiently with us through a very tedious process. He was knowledgeable, professional, and got the job done! Thanks Cody!

Dana Merk-Wynne

Awesome experience transferring my phone over to verizon. Worked with Jimmy and he helped me with every step of the process and made sure I was informed about my decisions. Definitely glad to be a new Verizon customer.

Colton Albertson

My phone died literally 20 minutes before I showed up to the store. I walked in and was welcomed with an awesome staff of highly trained professionals. #VerizonKate helped me easily and seamlessly do the impossible. I went in with a broken Iphone and walked out with a perfectly new Moto z. Definitely would recommend their service to anyone.

Stephanie Hall

In town to watch son run the marathon and stopped here to have a few questions regarding our plan answered. Ben White was exceptionally knowledgeable and patient. Made a couple of changes giving us more data, which "carried over", but in the end cost a little less per month. Just as we should have a check up once a year, so should your plan. You may be paying for something you no longer need. Thank you Ben.

Digi Mortal

Kate is the most amazing rep I have ever met in 15 years of cell phones. Knowledgeable and friendly, she made the process easy and smooth while explaining every detail. Kudos! 😁👍 …

Evan Demers

Salesmen to the nth degree. Undersold me old product, (oldest available Google phone at the time). Pleasant when they need to be, visibly annoyed when you aren't cooperating with their intentions. Go to South Portland, better treatment and honest service.

Maria Ciccolo

Transferring my phone to Verizon was easy with #VerizonKate helping me through the process. She was super helpful! And now I'll have better service! You HAVE to see her!! She is super cool!!!

caron chess

Josh and Ben rock. Josh spent so much time making sure everything was set. It is wonderful to have service with such kindness and competence. This is why I always get my phones here.

Cornelia Jones

Spencer is a wonderful Verizon rep...especially as a senior citizen, his patience and humor were added bonuses! He is the best cellphone sales person ever.

Jeannette Robinson

I would like to give a big Kudos to Aidan MacDonald. Thank you so much for assisting me today with my phone issues that I have had since arriving in Maine. Thanks for your honestly and loyalty. I appreciate that you even had time to share your personal goals. May God bless you in your future endeavors. My phone shall now appreciate me now that it has a memory card to download those mini videos that I have been taking of Maine and nearby areas. :-) History does repeat itself but there are a few who will make a positive difference. :-)

Donna Lemos

Kyle was most helpful and knowledgeable. Friendly but appropriate and well mannered. Super give him a 10 and a big raise to pay for his arm thanks Donna Lemos. A customer for a long time

Nancy Phillips

The people At your Portland office were absolutely wonderful to me. I goofed things up and Josh was very patient and super helpful to me. I am so thankful.

Sara Lacroix

William was knowledgeable and very accommodating. I will always come back to this store. My new phone was completely set up,my tablet working again and I learned many new features of phone.

Puppy Times

Adam saved me today!! He was extremely professional. I will definitely be back because of Adam!!!!

Mary Ermann

I had an extremely nice female consultant/advisor. Erica Leslie was not only extremely helpful but VERY knowledgeable! Plus she is VERY easy on the eyes!! I would suggest asking for Erica when in the Verizon store on Somerset Street in Portland. ME. She will set you up for all your electronic needs!!!

Trisha Leathers

Spencer was amazing!!! Extremely helpful, he went above and beyond to help my family with issues with our Apple phones, apple ids and billing. He is a credit to Verizon and this location.

Sue & Dan Krell

Customer service is exceptional - Josh spent several hours with us over a 2 day period, going above and beyond normal expectations - and Peter was similarly helpful and engaged on our initial visit. Thanks much!

Matt Lapointe

Kate D. was awesome. She was very friendly and it was very smooth upgrading my phone. She also helped me get accessories for a great price. An amazing experience overall.

Declan Perry

I thought I lost my phone forever.. 26 hours and counting, all hope was lost, my morale, at an all time low .Until I walked into young Nate at the Verizon store. This man took the time to help me track my phone down using Google location. I highly recommend seeing young nate. He has my business for life

Alexandria Wright

Spencer and Brad are the best! They stayed late to help us get new phones and were super friendly and awesome! Also they were fun and patient with us as we had lots of annoying questions!

Beth Owings

Kate is super rad! She totally helped me out in a serious situation with my phone!!! She helped me out and when I left, I felt like family. I'm giving serious consideration in adding her to my annual Christmas Card List.

Susan Gatti

Spencer provided thorough,kind and compassionate service with my transition from iphone to android. He knew his stuff and made sure all apps,, photos and work email were transfered.

Melissa Gilbert

The wait was quite long but our rep was incredible- got us a great deal and was very efficient!! Love the new phone!

Charles Flynn

I worked with Jimmy Tran... he was super helpful! Great customer service. He went above and beyond! Thanks so much! If there was a 6 star rating, that's what I would choose!

Matt Bosse

excellent customer service, this representative went above and beyond to make sure I did not leave the store without a phone. He let me borrow his own personal phone until my new one came in the mail. Again, Excellent customer service!!

MICHAEL DEMERS

I am very happy with my experiences at this store,William did a great job setting up my family plan on 2/20/16 and helping today with apps and Bill explaination. Thank you and keep up the great work.

Lila Maycock

The staff was friendly, entertaining and helpful. I had to come in a couple times to do some troubleshooting and staff remebered me, activly teamed up to solve the issue and sent me home with tips on how to do better upkeep on the phone. Overall I was really pleased with the customer service.

Annemarie Baldwin

Devin was awesome! I didn't want to get a new phone because I don't like to learn new tech but he was very patient and made my new phone EXACTLY the way I wanted it! Very user-friendly. Thank you Devin!!

Kieran Egan

Adam was fantastic. Knowledgeable and very helpful. Will be coming back to this location for all my wireless needs.

Peter Brennan

Best experience in a Verizon Store with Mitchell. This location was able to fix a technical issue that store in Biddeford could not. I didn't want to contact Time Warner because they would just direct me back to a store. This store was extremely helpful.

Krafty Wedding

We loved working with Kate at this store! She was super helpful and knowledgable, and made the experience of getting a new phone plan fun and easy. Thank you!

Lindsay Zaccaro

Customer service was spectacular. Im not used to such friendly upbeat service. Jake And Kate were so nice and welcoming. Thank you so much we Will come again!

Matt Hillyard

Zane was great. Helped find the phone I wanted in a market where it’s next to impossible to get what you want. Wonderful experience.

Joe Mazer

A big thank you to Kate Devonshire for getting the iPhone X for me on launch day next week. She gets the job done and will treat you right. Saved me money on phone also. I’ve got the Apple Watch, my iPhone 7 Plus all from her and she hooked it up. Thank you once again and everyone who reads this go see KATE. #teamverizonkate

Elizabeth Coughlin

Holly and Josh are the best sales associates at Verizon! I went in to get a screen protector today and walked away with a new phone and all the accessories for $13! Great service.

David Thomas

Outstanding service. Very knowledgeable. And extremely helpful. Ashley Elliot deserves employee of the day. Spencer was a superhero also. Thank you so much!!

Patricia Babka

Fantastic!! Thought I was in for hours of torture, wireless stores are like the dentist. Pete and his team made it easy, enjoyable and fun. The time flew by, I saved money and I got exactly what I wanted!

Anne Newman

I was most impressed with Brenan's expertise and patience as I went through buying a new phone. I would not hesitate in recommending him!

Marla Sax

I came in to find out information about Android tablet vs iPad and did not plan on purchase same day; however, I received EXCELLENT personalized, unhurried service from staff that were professional and friendly. Would recommend this store again.

Evelyn Burns

Wow! Kennedy Sok at Marginal Way Verizon is fabulous! Great technical skills, professional and was able to do amazing things to get my phone content transfer over to my new device. Great customer experience!

Kelly Turner

I walked into the Verizon store today on fox street and was helped by a man named King right away he was very nice and helped me with answers to questions i had and ill go back to Verizon again soon!

Althea Dugliss

Katie spent an hour and a half solving a problem we’ve been having for months. She was great! Clear and patient. I highly recommend this location and Katie in particular.

Thomas B Morgan

This has been a significant experience which was conducted with professional expertise, calmness and respect. All was explained detailed to our abilities to understand. We are leaving with grateful appreciation for the support and services which we received.

Norman Perry

I highly recommend Joshua! He listened carefully to our needs and gave us great service! We will continue to do business with Josh in the future!

Caitie DePuy

Jaimie was the best! Best customer service! Extremely informative and patient. So glad we came in! The rest of the staff was also very friendly. Best Verizon experience yet!

Carolee Pojak

Enjoyed every minute...great experience w/Mitchell He made my transition from Sprint and into a new phone a breeze...and w/a few good laughs and :-). He's AWESOME & very knowledgeable & efficient!

Sumida Sferes

Joshua was extremely helpful and knowledgeable. He is my wireless guy and always there for me when I need him. I appreciate it so much.

emily swaine

Shout out to John Adams who helped my mom and I so much! He really went above and beyond to assist my mom with her old broken phone, all while working with me over the phone to get her a new one. Couldn't have asked for a better helper.

James Snyder, M.D.

Simon was especially helpful and responsive. Finding that level of customer service and commitment is a rare experience and was greatly appreciated.

Daniel Nogar

I went in to get a new phone / upgrade and Kyle was so helpful! Thanks you! Great place and great service.

Patricia Michaud

Chris Fisette was patient, friendly and, best of all, had a customer-centric attitude toward handling my billing issue. I highly recommend Chris and his colleagues at the Somerset Street location.

frances dolesh

Awesome help! Jimmy is an excellent help! Thanks Josh too for always being the back-up expert. To fix or update my phone...only 30$...had I known earlier! Thank you! Mahalo!

Tim Waite

My sales associate Holly was amazing- very professional and thorough- explained options and took the time to understand what my particular needs were. Great experience.

Dana Moses

Working with Kennedy Sok was wonderful. I am inexperienced and he stayed with me and helped to streamline the procedure for me. I will return to whichever Verizon store he is in. Thank you. Dana

Kori K

Working with Adam was amazing! Very knowledgeable not afraid to ask questions.

Josephine A. Power

Josh was amazing.He was the first person to be able to get my funky Bluetooth working. Thank you everyone at Cellular Sales...Mike and Patrick, too.

Susan Atkinson

every Verizon store I have ever been to, needs to take lessons from these guys they are amazing. Especially Benjamin.

mary rose

Lost phone on vacation. Salesman suggested how I could buy same phone for my husband so teaching each other would be possible. So I am bringing a present home with me as well as an up to date new phone for each tofu trees 2a2 mk

Rhonda Vosmus

Josh, is an incredible asset to Verizon. He finds solutions, options and is open and personable all the while. Store is clean and no waiting! Rhonda

Mike Emerson

My experience at Verizon has been particularly pleasant. William was incredibly informative, personable, and professional and I am very pleased with the service I was given.

Brendan Robertson

Jimmy was incredibly helpful and made the experience so simple. I walked in thinking Inwas going to walk out spending $300, but it was far less and I'm very pleased. Thank you so much!

Jacqueline Cohen

The staff at the Portland Maine store was exceptional, especially Spencer Smith. He helped connect my devices and fixed every glitch. Promote him!

Andrea Bolduc

Cody and Brooke were very informative and gave me a lot of information for when we are ready to switch over from US cellular. Prices are very competitive and we are looking to switch over soon. Thanks Cody & Brooke

Carl Ramsay

David Reid was the best of the best!! Tremendous help in finding me the best plan and setting it up smoothly, efficiently and with kindness.

William Patterson

Very friendly and helpful staff. Matt was excellent and helped me return an iPad that had to be sent back to corporate. I will definitely continue to use this store.

Jack Hammer

I really like this Verizon store, it's probably the best one I've been to, the guys there were helpful, courteous and well informed, not once the whole time I was there did I feel like I was being scammed, pushed, rushed or mislead.. I no longer live in Portland, but will go to Portland whenever I am ready for a new phone or anything else Verizon, just because of the wonderful service I received at this peticular store.. Thanks Guys!

Emily Keith

It was great. I had a good experience. He saved me money and got me a new phone. Very nice and helpful.

Michael Ward

Spencer went out of his way to make swapping carriers as smooth as possible. Spencer would be able to tackle any of your cellular woes. I highly recommend him.

Crystal Butts

Mitchell has been an unexpected pleasure in helping turn the IPad and cell phone into one bill and I can't thank him enough for placing all the appropriate phone calls to get these transactions completed. People like Mitchell is why I continue my 12 plus year relationship with Verizon!

Jill Horten

Thank you Ben White for your knowledge & recommending the best phone for my need. This store is by far the best in customer service and always succeed in resolving any concern I have had. Thanks again !

Greg Mullaney

I had an awesome experience at Verizon in Portland. Nate took care of me and he was very respectful and professional. I will send people his way for sure!

D Deschaine

Fantastic service. Came in looking for a new phone to Upgrade to and was walked through all the new devices, prices, and contractual mumbo. Leaving with a new phone hassle free in less than an hour!

Moe Mac

These guys are the best! Had to make a payment in person and King helped me out quickly and kindly!

Todd Richard

These folks helped me quickly and efficiently as well as found more deals and savings as we processed the order! Great team!

Greg O'Connor

Very friendly and helpful! I broke my phone snowboarding and they helped be replace it. They even stayed open late to help me.

Helen Hoglund

A great experience working with Josh Taylor. Very professional and knowledgeable. Very good sales rep for Verizon

Jacqueline Boudreau

Ben, Ken and Josh were beyond accommodating, helpful, resourceful and kind in assisting me with all new and old phone logistics - much, much appreciated. Stellar service!

KC Caswell

Staff was amazing. Great experience. Went into the store without much idea of the newer phones and was immediately and painlessly helped into what I needed. Fantastic.

Adam Perro

Great customer service. I went in to do a warranty replacement and they took care of everything. They even offered to take a look at my bill and ended up saving me $30 a month.

Carrie Ballou

Kate is the person you need to see for any and all your cellular needs. She'll take care of you and hook you up with everything you need. Never ever ever go to a corporate store, they know nothing and care less.

GariconXYZ

Wyatt was very helpful and friendly. Answered all our questions and worked with us to get exactly what we were looking for. Store was very clean and organized.

Paula Gentile

The customer service quality at this store (specifically Casey!) is what keeps customers coming back for life. Awesome experience all around and I LOVE my new phone!

Steve hernandez

Great service! Alex was so great and very helpful. This location always has great service for the area it’s in. But we always go there because of such great service. Thanks Alex again!

Jonathan Sloyer

Came in earlier today to get help for a problem I was having with my iPhone. Devin was incredibly friendly and helpful and actually made this chore bearable. Thank you Devin!

Grafton G

Great customer service experience, Kyle was well informed and answered every question we had happily and quickly!

Patty Walsh

Jimmy Tran was fantastic and went above and beyond for us as we switched from AT&T to Verizon. Ask for Jimmy! He was top notch!

Bruce Plummer

Walked in Verizon hoping to get me and a friend on a new plan. Walked out with even more than I could have thought thanks to Gary at the store on Somerset st next to Whole Foods.

Karen Boultbee

Extraordinary service from beginning to end! How refreshing in this day and age! I would highly recommend this store to any of my friends! Chris and Tobin were fantastic!

Mike Zimmermann

Jimmy saved us 90$ a month by suggesting an alternate plan and got us connected to Canadian network for 0$. Best Verizon service ever!

Catherine “Cathy” Cook

Great experience today purchasing my new phone Rep was very knowledgeable in all aspects from phone plans to technology. Highly recommended the staff here.

Roland Jalbert

Valuable assistance with tricky access issues. Personable young men who skillfully walked me through problems. Aimav and Stevie were a huge help.

Tracy Concannon

Perfectly greeted upon entry. Extremely knowledgeable, personable staff. Solved all of my problems, even once I didn't know I had. The best!

Robin Baron

We had a great experience with Kennedy! He was very helpful, knowledgeable, and efficient. We recommend this office and Kennedy wholeheartedly!

Dan Killam

I was out of charge without a charger and they were the only place in town with USB C chargers. They let me sit down and fill up which was a great help! Very friendly helpful staff.

Katherine

Went in and spoke with Brooke and she answered all of my questions and was super helpful!

Marianne O'Malley Sampson

Fantastic customer service. Josh found us the best deal for our family! One of the best customer service experiences I've had in quite awhile!

Jane Thomas

Very helpful, accommodating & efficient. Accomplished things that other associates were not able to do. Patient with us - "old farts"...

Shirley Conner

Ken was great. Appreciated being able to make early appointment.Wish I had brought all my passwords.All good!

Doreen Pike

Just worked with Josh T. At the Portland store he was awesome and so very helpful. Best experience I've ever had at Verizon.

Lucia Infantine

David P at your Portland ME store was the absolute best customer service experience I have ever had, at Verizon or anywhere else. Thank you!!!

Mindy Williams

Ben was fantastic. Customer service was top notch. He was informative and met us at our level. Thanks!

George Hogan

William was beyond helpful setting me up with another line and navigating all the b.s. Super easy on what has usually proven a painful process.

Abby Austin

Excellent service, they absolutely deserve pizza 🍕 …

T Kumo

David is the man! A true professional who is very knowledgeable and personable. Hopefully they can keep him around.

Shirley Hafford

Josh was fabulous with all my needs today I came in unhappy and left bright and shining! Switched from ATT to VERIZON:)

Kristen Carter

Spencer and Aidan are amazing. I came in with a problem and they solved it. 100% satisfied. Will return.

Rose Greely

Ben and his trainee gave terrific, prompt service, moved things around in my account to save me money, and did it all quickly.

Chris Wagner

Jimmy helped me with all my issues today. He made sure to get me all credits and discounts possible too!

LESLIE “MAXAMILLION” CRAINE

YOU WILL FIND AN FRIENDLY AND ABLE STAFF TO HELP YOU ENJOY SPENDING YOUR LOOT. YOU WILL ALSO FIND THE COST FOR SERVICE AND GOODS AS BOTH FAIR AND REASONABLE. IT IS JUST THE PLACE TO AQUIRE THE ACCESSORIES NECESSARY TO MAKING IMPROVEMENTS IN QUALITY TO LIFE EASIER.

Patricia Capozza

Wyatt went above and beyond to help me tonight!! Thank You Very Much!!

Bryan Driscoll

These guys have always been very helpful, even if it takes hours and you have a serious problem. Will keep coming back! Thanks again Mike!

Mike Hedge

Hassle-free. Ben at the Portland store off Franklin was awesome.

Aliza Gordon

Very helpful. Great experience. Helped me restore all my contacts. And my ring tone!! Great.

Hannah Tackett

I came in today with a very broke phone and was helped to get an upgrade. Everything was clearly explained and my phone was set up for me in the store. Thanks!!

Robert Hartung

I love this place I was having problems with my local Verizon store in Florida and was vacationing in Maine and decided to stop in to a Verizon Store and ran into Wireless Consultant named Josh at the Verizon store here in Portland Maine and Salvage my relationship with Verizon! Love it!

Joni Merrill

Tobin Tobin and Kyle were awesome and they deserve a raise they were patient they did their job they stayed on task and they were fun thank you Tobin and Kyle

Danny Efraimson

Spencer Smith is the greatest, guy deserves a pizza party

Peter Gilbert

Had a most excellent experience in customer education from Chris! His patience and knowledge is unparalled.

Sean Becker

Nate was the best! Provided me with exactly what I needed and educated me along the way. I would recommend any to work with Nate!

MrBeans

Great Customer service, Aiden MacDonald answered all my questions and even helped save me money on my bill without evwn asking. Great store.

Jane Roberts

Ken is knowledgeable, personable and very.professional. Verizon is fortunate to have such an excellent employee.

Michele

Unbelievably helpful and knowledgeable.. Very friendly and went above and beyond for us.. Represented the company very well..huge asset to Verizon Wireless

Emma Dixon

Best customer service, these guys go above and beyond to make sure customers are taken care of.

Karen Chandler

Courteous service, knowledgeable about all topics, answered all questions in a clear concise matter. Allowed hands on experience with trying new ideas. Left completely satisfied with all questions answered.

Dick Baker

The reb did a great job for us. we accomplished more than we expected too, in a timely and efficient visit to the store.

Emily Keeney

Adam was awesome. Best Verizon experience ever.

Emily Hayes

The service was excellent and fast. The representative was friendly and I received better service than other Verizon stores.

Lori Larsen

Josh did a fabulous job getting me a new phone and setting it up. A+

Jean Townsend

Thanks for the wonderful service.The info was easy to understand and I feel very comfortable with being able to use my new phone,thanks Kate.

Ryan Whitten

Good people.. was in and out in no time also were prices were fair. I believe Chris was the guy that helped me out.. 9-22-18

Gale Kurtz

Chance and Kyle were FABULOUS WONDERFUL KIND KNOWLEDGEABLE AND SO PATIENT. LOVE THESE GUYS. NOTHING THEY CANT FIGURE OUT

Lauren Harkins

Great experience here! Spencer, in particular, was super helpful and accommodating. I would definitely recommend this location!

Mark Alo

JT was helpful with my warrantee claim. Took the time to wait for me and made it easy.

Nicholas Bartlett

Erica was awesome helping me today! Very nice and helpful and made it easy to upgrade!

Tom Bolduc

We were serviced by Brooke Bolduc. She had great knowledge and was able to answer all of our questions.

Candace O'Brien

I've had a very good experience today Pete was very knowledgeable and very friendly and I had a great time going through this experience.

Megan Taylor

JT was helpful and fast with my customer issue. My phone works much better now. Thanks for the service.

Christopher Monahan

Andrew was personable and provided good customer service.

Bill Sahlman

I was totally an idiot on this stuff. The agent was very kind and helpful. Terrific experience for a non tech person

Henry Burke

Joshua rocks! We're thrilled with his help and expertise. Thanks Josh

Steve Donovan

Ben was very helpful when I smashed another phone and needed to activate my backup phone. In and out in ten minutes.

Noah Fralich

Jimmy was very helpful taking me through the process of getting a new phone set up. Thanks a lot!

Leigh Haskell

I worked with Josh T. At Verizon in Portland. GreatExperience! Very thorough and knowledgeable. And very patient.

Keith Moore

Joshua Bennett is an outstanding customer service representative.

Sam Overlock

Clean and professional. It was a little busy though and it took a while for someone to help me. Seemed to have a good selection of everything.

Shawn Swenson

Had the best service today. Kyle was a huge help getting me the phone I wanted

Barry Pfouts

Ben and.Jake were extremely I'm especially considering that I'm not at all sophisticated concerning modern electronics! patient to a fault.

Jesse Harvey

J.t. is a businessman who helps out other businessmen. God bless and amen. A+

Teresa Ruel

Adam is amazing, had the best experience EVER!!

Tasha V

Everything that I needed was taken care of super fast! All my questions were answered. Service was great!

Bree Gaffney

JT was helpful and very friendly helping me out with my new screen protector. Thanks!

Gerald LaFlamme

had a very informative and very helpful with buying a hotspot and helping me with my telephone finding new things I never knew about it and thank you JOSH

Nate Thistle

Made getting a new phone very easy. Helped me understand the payment plan.

Sandra Caron

Very personable young man who helped me set up my new IPhone. Really new his stuff

Kate Hamlin

Nate was extremely helpful and answered every question I had with a plethora of knowledge. I can meow go out and rule the world.

Chandler Breton

JT made it easy for my exchange. Super good time! Fun and fast.

Janice Pinero

#verizonkate is the best! The one to go to for anything. If she doesn't know, she'll find out... Guru!!!

Frank Sinnock

Josh Taylor helped us deal with an annoying situation, saved us some money while getting new phones. Thanks!

Maria MacDougal

JT was amazing helping me get switched to Verizon and a new phone. Stellar service!

Ken Anderson

1st rate experience sales person was patient and extremely helpful in setting up new phone for non techie

Lots for Tots

Very professional. Easy upgrade. Went beyond expectations to find best plans and rates.

Erin Creagan

Nate and JT were helpful. Puts the other stores to shame. Thanks so much. Awesome.

Meryl Troop

Bryan was awesome for a new years Eve emergency phone replacement!

adam forstie

Great service and attentiveness by Ben--my iPhone upgrade went seamlessly.

Jacob Wolff

Spencer and Josh graciously and professionally helped me and put my mind at ease. Thank you.

Sherry Proulx

Thanks for all the help Josh Taylor. New phones, more data and we Dave money each month! 😃 …

Pat James

Excellent and pleasant. All I needed was customer service and technical support and.Kennedy Sok did it all a smile

Rocco Navarro

Great experience. Loved it. Jamario and Tobin we're excellent to work with.

Nicole Chase

Josh T gave great service. Very helpful and easy. Thanks so much!

Clark McDermith

Jordan was a great sales rep. That's for hooking up the screen protector!!

LAURIE BRANN

IT was helpful and got me a new work phone. Set everything up and got my stuff loaded.

Chasellor Burris

A++! Lauren and Kate are amazing and helped with everything I asked for.

Mike Sullivan

JT was helpful, we went in with many questions and they were all answered and we got what we needed!

TJ Hubbard

This place has served me well a couple times, however when I asked to have a line dropped it seems it didn't go through, so I had to call and cancel it a month later when I figured it out.

Judy Orr

Matt set me up with a new phone. Very helpful and knowledgeable.

Miroslav Samiec

Such excellent customer service!! So friendly and helpful! I was very impressed.

Ts Ka

Thank you, Spencer for your time and for working with my husband and I to set up our new plan and phones!

Victor Alvarez

Loved the service, very knowledgeable and great costumer service. It was an easy process.

Patricia Little

Very pleasant and helpful answered all my question and explain in detail till I understood will be doing business here more often

Jennifer Curry

Very friendly and prompt service clean store will come again and send others

David Jones

Great job! Outstanding service! Kennedy did a great job Dave

Susan McDonald

Awesome experience with King Cua our customer rep today! Thank you King!

Marcia Carr

Josh was fabulous. Very knowledgeable and helpful! Made it easy. Thanks!!

Chattye Sawyer

Ed and Isabella were great. They were. Very helpful with the elderly.

Pete Bachelder

Kate stayed after hours to give me and my girlfriend a phone each, she went over and above the call of duty!!!!!

Kathleen Stone

Great customer service, the staff is friendly & knowledgeable. Virtually no waiting!

Deborah Cole

JT was very helpful with my phone issue. Resolved my problem with ease.

Phillip Groman

Very professional staff, clear descriptions provided, and very tolerant of technically challenged mature users!

Curt Fletcher

I was in a bind to replace a phone and they helped me greatly. I would highly recommend.

Jim .Delaney

Jim has been very helpful and took the time to explain everything I needed

Geoff King

Kennedy was great! Very helpful with everything I needed.

Cheryl Steele

Upgraded my phone and had excellent service. Thank you Michael Cross

Jessica Moore

It's like an airport. You wait to be called, go, and it's over. Good service!

Linda Carleton

Dan was great and we stay with Verizon because of the service.

Bobbie Rausch

Jimmy spent over 1 1/2 hours helping me resolve a problem with contacts.

Keith Orlando

JT did a great job, I highly recommend!

Tia Gould

The customer service is amazing! Thanks for the help Zach and Tobin.

Linda Johnson

Joe was very helpful in getting me a new device!

Billy Jasper

Eben is the man he is so helpful and nice one of a kind and I will be back

Debby Ethridge

Great service from Isabel and Ed - love the New England teamwork!

Christopher Jordan

At this location, Joshua went above and beyond to answer any question I had. He can also write upside down!

Barbara Daggett

JT made it easy. Awesome experience! Thanks so much.

Cheryl Barter

I was having problems with my phone. I went in and they helped me and I was merrily on my way.

Amanda Flanagan Wallace

Great service from JT, best experience at Verizon to date!

Frankie Plymale

Great service! Open and ready to help! A plus!

Julia Mulhern

Aidan was very helpful and personable. Thank you so much.

Francis MacAvoy

Jt was great and very informative. Thanks for making it easy.

Flo Edwards

Always friendly and helpful. Katie knows her stuff!

Monica Ianosi

Great service, showing real understand of the technology and of the business. Monica and Gus

Heather Nickerson

Very helpful and pleasant to work with. Definately will go back.

John Geyerhahn

JAKE Collette is an amazing customer service rep.

Kevin Ledue

Came in for an upgrade and it was super fast and simple. Thanks jimmy!

Carrie Oneal

The nice lady's and jent's are awesome . got to go hear.

Tom Mangino

Jake was Great!!

Jeramy Schadow

Go See Spencer. He will get you all situated. Knowledgeable staff.

Kyle Mcnair

Customer service was great Sebastian is the 🐐 …

Joshua Doxsee

Josh G. was awesome!! Greatstore and very helpful!

Julia Bosma

Very nice, thorough, accommodating. No complaints!

Lindsey Lopes

Josh T. Was very informative. I had a great experience.

waad moh

The staff are very good and they are very nice

Simora Reilly

Knowledgeable quick service to the point good attitudes great job

Tim Masselli

Came in to the Portland Maine store and had a GREAT experience very helpful!!!

Brenda McKegg

Great service by Mike today very patient and helpful.

Liz Taintor

Great efficient, knowledgeable service, A wonderful experience. Thanks! Liz

Paula Shevenell

Very helpful. Flexible around meeting my needs.

Kathryn Shay

Jordon was professional, patient, kind and quick ! Thank you Jordon

Corey Perkins

JT was great! Very informative and patient

James Benoit

Great service......Jimmy was very knowledgeable and helpful

Timothy Rider

The staff was helpful. Super efficient and prompt.

Maria Morrissette

Awesome! Migrated all data over as well. Time saver!

Patrick Fogg

Nathan was great. Exceptional service and experience.

Cara Lombardo

Great customer service!!! Morgan was awesome :-)

Kevin Chadbourne

Great customer service & support from John Adams

Katzie Nogel

Really great service, Paul was over the top great service!!!

Andrew Dimmitt

Simon was very helpful to me.

marco litalien

Super efficient, helpful and courteous service

K Romy Olore

JT fixed my problem quickly, was polite and professional

Cody

Nice people here, won't try to rip you off.

Cici Eberle

Fantastic service!! Highly recommend these guys!!!

Kate Christensen

Great experience. Kate D. Is excellent!

Dada B

Spencer and Bryan were really helpful thanks guys

Diane Shaw

Excellent job!! Upbeat and very helpful👍 …

Jon Bombach

King was super helpful 10/10

Fair Charles

Great Customer Service!

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