Reviews of T-Mobile. (Cell Phone Store) in Portland (Oregon).

T-Mobile

214 Reviews

111 Comments

Cell phone store

Cell phone store

588 SW Broadway, Portland, OR 97205, United States

Description

Information of T-Mobile, Cell phone store in Portland (Oregon)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of T-Mobile

Popular times

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Reviews of T-Mobile

Julia Sheridan

I want to thank Daniel for outstanding service. I had taken my dead iPhone 12 to the NE Broadway store where I was told I had to buy a new phone but they didn't have a new 13 or 14 in stock. So I went downtown and was fortunate to end up with Daniel helping me. He promptly did a hard reset on the phone and it started. The guy at the other store didn't even try. I'm just so grateful that Daniel put friendly effort into helping me and that I didn't have to buy a new phone. Phew!

Jeremy Curtis

Fantastic company, they could add a couple people to downtown store. 1 worker with 11 people waiting to do there thing just does not cut it. It was close to closing time and I have seen it empty with a couple people. I switched to Tmobile after ten nightmare yrs with....... and I am so glad. I'm not that tech savvy anymore and even I can use there automated help center online. Guy who was working at home in the Philippines and he called back the next day right on time and helped me finish getting my flip4. Thank you for helping me when I needed help the most.

Roland Stokes

Went in after getting the run around between another T-mobile store and the Apple Store regarding a broken Apple Watch. Was very grumpy after the experience from the other branch, but Silas was very helpful with my questions and concerns and helped me get a new watch. I walked in upset and left happy, thank you very much Silas!

angelie lecangdam

Due to a problem with my previous LG phone starting Sunday early morning (May 22, 2022). I had to come to the store. I'm brief, I want to express my appreciation to the wonderful team. Everybody, all of the associates were knowledgeable, helpful and most importantly kind and patient. I had to come 3 days consecutively. Kindness was important to me because I am a little slow to understand how to operate this new phone. Thank you for having good people working here!

Jennifer Austin

Daniel was fantastic, and made wonderful recommendations. I love my new pixel 7.

D O

Came in to get set up with a family plan. Hallyot and Silas were great and helped us choose the right plan and get everything sorted for us. Thanks for making it such a painless experience.

Ty Lynn Young

Great customer service. My wife got what she needed. We both like T-Mobile.

Anne Nguyen

Upgraded my iPhone 8 to an iPhone 12 on the new 5G promotion and was blown away by how friendly, thorough and efficient Lee and Autumn were. They treated me with respect and courtesy that made me feel like a valued customer. I have been with T-Mobile for over a decade and in the future will only come to this store for service when I’m in Portland.

Pierre Jury

I had a great experience here, the entire staff was really friendly and Kevin went above and beyond to provide some of the best service I’ve had at a store from start to finish (well over an hour). I’d happily come back and definitely recommend.

Jay Hogg

Got our home internet there,we had issues that were not T-mobile's fault.and the Manager Shawn B was very helpful and patient with us,he did a great job!thank you Shawn.

Raj Hetti

Last Sunday we visited this store after making an appointment on T-Mobile.com per their COVID protocol. A guy who looked like manager said that the appointment is only to let them know “you are arriving” and that we have to say in line. But a sales associate (only female) who had more customer service instincts than her manager helped us out.

Chris Fisher

Out of all the cellular stores I’ve done business in this team was the best! Manager D’Artagnan a true professional and super nice. His assistant Autumn? Total studette! Shawn super nice and helpful. Everyone I met on this team was really great. Best top shelf service I have received in a long time. I give this store my highest recommendation!

Brianne Sevigny

We are rarely in the downtown Portland area but a Doctors appointment and broken phone brought us to this location. I’m glad it did because Krysta was wonderful. She had great customer service skills and was incredibly knowledgeable. She answered all our questions when I came in with a damaged iphone that had been ran over by 3 trucks with horse trailers. I walked out with a new iPhone and instructions on what to do with an older phone. Krysta was patient and friendly the entire time even when I couldn't remember passwords or other info and had to call my Daughters. Thank you Krysta and Welcome to Oregon!

Shawna Fine Art

I was your basic walk-in customer with requests for a new carrier from Verizon. I've heard great things about T-Mobile (no experience with them prior), and so I gave them a try in a desperate situation. I've had very long day with a broken phone, lost data, etc.. and a tired young one. The rep here named Brian Leroy, displayed outstanding customer service. As soon as I walked in, he was on point; professional, knowledgeable, courteous, kind, and most importantly attentive to my best interests as a consumer. Your rep gained a loyal customer.. if I could provide a 10-star rating I certainly would. Your rep displayed consummate skills and I was eternally grateful; particularly that day. Thank you!!

Annie Brown

The store manager at this store, D'Artagnan, is a true gentleman and a decent human being. He generously gave of his time to provide extra assistance with device support to my work friend who is a disabled individual (he was hit by a bus when he was 3 and some things are a struggle for him). I was waiting outside mostly but took note how kind and patient he was with my friend. Because of this I would certainly switch to T-Mobile. Thanks to you guys.

kfir mageni

Hamada, was amazing helped me solve my issue super helpful !!!

Gene M

Love they way they greet you and put you on the list right away when they are hopping. After only a few minutes Brian took care of me and was very fast and knew everything about their services and offerings. He treated me like I was more than a cheap prepaid customer. I usually avoid these in-person cell phone outlets but this one is top-notch.

Kat Ressler

Rachel provided great customer service and was genuinely invested in helping to address some issues I was having with international calls! T-mobile in general has been a wonderful provider for international travel. I visit Taiwan fairly often and usually have the best service, and I found the same throughout Europe.

Andrew Caswell

Long story, but worth it. I was a customer of Verizon, as was my partner. My iPhone broke, so I decided to finance a new one with them. After applying online and being approved on credit, I later received an email stating my account was under review by fraud prevention department. I submitted requested documents, only received an email that my order was being cancelled without any explaination. Partner was still on his families phone plan, but decided to break away and have us start our own shared plan with Verizon. He called and ordered new phones on a new account. The next day we went to pick them up, only to find out the order was on hold with the Verizon fraud prevention, even though they transferred his number to own account. Fraud department employees would ask for different documents Everytime we called. We would submit each different request, only to be told by a different rep it wasn't good enough. (Rental agreement, ID, screenshot of voters registration from State website, origionally certified physical copy of card, various bills, supena letter to appear in court as victim in legal case, VA documents) After 8th or 9th call (each 45 minutes on average) we asked to speak with a supervisor. Supervisor "reviewed" everything we had sent, then told us she was cancelling the order and suspending service on the phone that's been paid on the last year and half. She even tried accusing us of altering a certified voters registration card that we picked up from the county office on SE Morrison. His phone was immediately suspended and locked the moment the call ended, leaving both of us without a phone. I decided to go to T-Mobile and discuss options, but he was hesitant, and walked to the Verizon store up a block at the same time. The staff there couldn't help him, only offering to let him borrow their landline to call fraud department, so he came back over to T-Mobile to find myself and sales rep Amanda discussing options. Herself and the manager really had the human touch when speaking with us that Verizon lacked. We received straight forward answers and that didn't appear to be scripted. This helped him come out of his shell in agreeing to forget about Verizon. I received a large discount for veteran status on the phone plan. It's seems the staff loyalty for type of phones operating system are split and very knowledgeable as to differences in Android and Apple. They do a good job at showing the systems features instead of just attempting to sell the most expensive phone. Even when I considered downgrading a phone, there was no pressure placed on me to reconsider. I still chose a "flagship" phone. (Google) I will definitely go back, and hope it's the same staff, but if not, hopefully they leave a legacy of training their replacemes to be as awesome as they are.

Eugene Kesler

Autumn was awesome. She knows phones. She knows T-mobile options and she set me up with a cheap plan ($15/month) that suits me perfectly. I even got a new sim card for nothing. I went to sleep last night singing Autumn Leaves to remind me what a plus it was to have met someone who understood what I needed in my phone.

Sir Christian Rowland Hadsell

I didnt go for myself, but a good gf and neighbor. I don't toot to many horns, but the staff at this particular branch are amazingly friendly and helpful. Makes me almost switch cell companies.

Aris Lopez

The staff were very helpful in resolving any issues I've ever had. However, the manager "Dustin" had a condescending, "I know everything and I'm never wrong" attitude towards his employees. You could tell that it has a negative impact on the other staff. I felt this was a lack of professionalism in the workplace. Otherwise, a great location and knowledgeable team.

Sean Davis

I walked in one day to see about switching over from att and couldn't be happier! I told Brian exactly what I was looking for and he was fast and knowledgeable and he even had the phone I wanted delivered from another local store before I left. He was able to set up our business account in about 1 hour which is way faster than att did it (over 5 hours and a world of issues after). Really glad I went here and am really happy with Brian's help.

Ellen Green

You staff need some training on looking up imei or customer service. After inserting a t-mobile sim card into the phone that I got on ebay at this store, and the phone will not activate, two of the staff was trying to be helpful, but none of them could figure out if the phone is locked and if the phone is compatible with t-mobile. I went ahead and called customer service, it turns out the phone is indeed locked to another carrier. This is something I expect a t-mobile store employee would call customer service and figure it out for me. I end up having to do that. Not a big deal for me, but if it is someone that is less tech savvy, they will have a very negative experience at this store.

Stan Moran

Super easy,super helpful. Idk about you but when I think of cell phone company stores I think of long lines, little customer service and 90% of the time either having to pay for something I didn't expect, or not getting an answer to my question. I'm happy to report the TMobile store is clean, appeared well staffed, and took care of my issue within 10 minutes which is really all we can ask for.

D C

Super helpful staff, Jessica worked with me for like an hour (my account requirements were difficult to modify) and got me the Jump! program along with a halved bill and a new sweet Galaxy. Good people, good place. Packed, but they take the time to ensure optimal customer service. I had to come back to swap out my Galaxy (ay, lemons happen with electronics), Tyler and Jessica worked with me again and swapped out my phone no problem, even replacing the invisi-shield I bought at no cost. They are very clear with their policies and upfront with their business, genuinely concerned with helping their customers. 10/10 would recommend. Good people, good place, will come back.

Kevin Gillespie

Rachel M. is a superstar! I wish I could thank her more for dealing with AT&T's incompetence. They basically were blocking me from switching my number to T-Mobile after 23 years with AT&T. The entire staff seemed awesome, and so are the savings for a military veteran. I cannot recommend more highly! Also, calling T-Mobile gets you a real person, in America, who can relate and help solve your problem with minimal hassle. This is a quality operation versus AT&T. Switch now and save (yourself a lot of heartache...) P.S. Buy one iPhone XS, get $700 of a second iPhone (doesn't have to be XS.) They split the credit over 24 months and you still have to pay the down payment, but what a deal! Update: Their service is downright snappy, and so far is void of dead-spots. It even works in the elevator of my building in downtown Portland. AMAZING!!!

George Forgan-Smith

This is the T-Mobile office for downtown. Service was fast and effective. Good plans for tourists.

Jonathan Leonard

Fantastic phone shop with frequent promotions and deals. The staff is very knowledgable and helpful. I stop in all the time when I am in the area with whatever phone and service questions I have and it is always a great experience. An apple store is down the street and I avoid that place for so many reasons. This Tmobile location can handle pretty much anything. I would say the selection and prices of accessories could be better. As in double what you pay on Amazon, but that is beyond the control of this location. Tmo rocks in general, but this store in my area really makes a huge difference for me.

Jesse Tishkoff

LOVE T-MOBILE! We've been with them for about 4 years now. My wife and I went in today to upgrade from our iPhone 5c to the iphone 8. Daniel D'Arcangelo was extremely knowledgeable, friendly, and helpful with all of our questions. Excellent customer service! Thank you.

Judi Cox

Had been trying to move from a pre-paid voice plan to a pre-paid data plan and things were just not moving along very well. It was mostly my fault because I did not read the fine print. Called the activation number and got a very nice person that "seemed" very knowledgeable but only did one part right. Then called back and kept getting off shore call center and the language barrier was just too much for me to handle. Went into this locations and Misty was absolutely amazing. She fixed everything in less than 20 minutes and it was a mess. She thought outside the box, knew her job very well and multitasked the entire time. She didn't miss a beat once. I have been in customer service for over 35 years and was very, very impressed with her skills and abilities.

Patrick Byeon

Fantastic experience every time I stop by. There are 2 guys, I really wish I remember their name, one of the guys name started with 'n', a young guy, hes fantastic. Always makes seamless with any process. Usually in and out upgrading the phone in less than 15 mins. They open an hour earlier than other places and I got my iphone xs max on the first day without a hassle. Thank you!

William John

I really recommend this store from my experiences working with them. Especially, the guy, Brian. He is honor to you and be very responsible for every word he said. Even though, something happen, he will try their best to help you out and fix the problem.

Madalyn Jones

I dropped in to get a nano-sim for my new cell phone, and the team offered to trim my current SIM card down, so I didn't have to pay for a new one. They were pleasant, quick, and did a great job. Thanks guys!

Brent Hessel

Pretty helpful. Seems industry is plagued with newbies

Andrew

This is a surprisingly great T-Mobile location. The staff is awesome - super helpful and efficient. They've never been pushy or less than pleasant when I've stopped in. The downtown location is convenient to boot.

Alessandra Gardino

Shawn is very knowledgeable. He helped me choose well and was able to solve a complicated issue in no time. I highly recommend this store.

Roger Flaming

Located on 7th and S.W. Alder. With in walking distance. The staff try hard to fix issues, give phone advice and set up service for customers. Friendly place.

Heidi Sue Dillenbach

I'm another lifelong fan of that one guy Brian, who has helped me out of an impossible jam more than once. Everybody down there, really. The new shop will be a nice addition, but really its about the people. First rate.

Abena Tanisha Thornton

The customer service peeps are very helpful,kind and informative.

Pepe Raphael

The knowledge that Shawn Bechtol displayed about the product it's simply great. I switched from Sprint, Everytime I walked into a Sprint store my suicidal tendencies flared up. Downtown Portland T-Mobile store. Shawn is the bomb.

diane barta

So pleased with service & products! April, Rick & Austin are the best. We've been with T-Mobile since it was Voicestream (or something!) and this is our favorite location.

Vanessa Wilson

Very friendly and helpful staff!

Chris Hunter

Changed carriers to Tmobile, staff was friendly and the process of switching over was seamless and quick!

Robert Morin

I had problems swiching carriers over the phone.The rep made it easy,lowered my bill so I bought a speaker and a charger. My only problem was that there was only one seat other than that It's ***** Star. Try the store!

Mark Mallory

Went in the first time and very few people being helped by 3 staff. Got in and out in no time. Went in today and the line was almost out the door, only 2 staff... Guess going here is like winning the lotto, Either you win, or you lose. I lost, and my job now suffers for it...

Nathan Burns

They do very well for the level of traffic I observed, friendly courteous and conscious of customer needs.

katja lorenz

I went to a store in Hillsboro and the staff argued with me about helping me with my sim card. Came here to the downtown store and no problem! Really friendly and helpful.

Carlos McCall

I love this store they can fix any problems your having And they tell you about your best options And what deals they have going on at the time

Andy Frey

Small store so not very much selection and only one or two staff working.

Lance Thun

Super friendly staff, Lee and D'Artangan were awesome. Made me fell welcome and comfortable.

Bruce Jacobsen

Thanks to Eran there today for fighting the good fight for me, so my Samsung phone was fixed under their warranty, for something that seemed to both of us a defect. At first, Samsung was "no" but Eran prevailed.

Mark George

The downtown T-Mobile store is the best! Great customer service.

Jason Howard

Love this place! This was and still is the only TMobile store that would trim down a SIM card for me in the metro area. Thank you Evan!

John Mark Harrell

Nice people, and helpful depending on who you're talking to. They're just doing their jobs, and even "uncarriers" can only be so uncarrier-y

Darrell Alston

The T-Mobile reps are always very knowledgeable and assisting and the environment is always a learning experience

Chris P

Excellent staff and store. All the employees were extremely helpful and patient.

Mark A. Gilbert

Every time I visit, they are totally helpful, polite and professional. As I find the entire T-Mobil Organization.

Eben Rogers

Great costumer service. All the employees I've talked to so far were knowledgeable and fun to talk to!

Kevin Wood

Quick service and installation of the screen protector and phone case I purchased.

Sayf Boujan

Great customer service. Karam was very helpful and he knew the ins and outs of all deals.

Adamme Kearney

Fine for a T-mobile store, but still only mildly helpful for technical issues.

Orlando Corp

Such great staff and great service her in portland... Just dropped by my sim card problem and they fix it right away

Sean Goiburn

Terrific service. One of the best T-Mobile locations in the metro area.

Ali Almuqbil

They help you and maybe get the work done but staff should be nicer

qi chen

Quick nice and professional services, best experience at yesterday. Will come back again.

shirley lay

Great place to shop great customer service also

Nolan Tanzman

Helped me create a account with a few work arounds since im not 18. VERY QUICK AND GOOD SERVICE!

david jeffords

I drive from Gresham to Portland just to deal with Brian, great guy knows his stuff.

Cameron Mulder

I love t-mobile and this store has always be crazy helpful. check them out.

Tu Cao

Very friendly and great customer services!

Max Proper

Really slow service

Dany B

Extremely helpful and was able to answer my questions quickly.

Peter Dilger

The best here, now.

Mr. Faris El Mohamed

The staff was very helpful and respectful.

Alex Boyd

Got some of my issues taken care, while others were unavailable for resolution in store.

Elliot Alder

Thank you for setting me up with a new handset, you are awesome

Greg Winfield

Super awesome people and service here definitely recommended

Sam O

Fast and friendly. I love T mobile

Larry Thoman

The clerk was excellent and very helpful

Chris Karlin (Eater10000)

Very friendly and helpful.

Lyle Vangorden

Very helpful

PRINCEPS REGHUM

It's the best way to get the phone you

Jason Lycan

T mobile is always a cheap option for phone service.

Benjamin Kerensa

Excellent customer service from Jen and Harvey

Archie Wagner

Customer service was excellent

Kayla Starker

Very helpful and kind

Erin Goodall

THE BEST SERVICE. A+++.

Chris Burdine

Great people,on it and good listeners

Kiely Fickus

Quick, to the point, and very knowledgeable.

Umar Farooq

Good & fast service.

Christina Morra

Very helpful staff.

caleb r

Great customer service

Joshua Keihl

Very helpful staff.

Bork Barker

Quick easy service

jason kersten

I love these guys

Melinated Medicine Woman

Carla is awsome!

Manoj Yamparala

Friendly nd Patient

Greg Wilkes

Got phone serviced

I AM AWESOME

Good service

Shinyi Lee

Great service

neel joshi

Helpful staff!

Kar Sri

Good store

krishna khot

supportive staff

Tanisha Time8

Quick, efficient

silver ravens black garden

The absolutely worst service I've ever experienced with a phone company. Don't get caught up with this company. You'll pay more than just money. You'll pay in hours on the phone with them to have nothing resolved. You'll pay by not being able to take your online classes, you'll pay in so many ways. PATHETIC......I've responded to your response with an email. I am still waiting for your reply. I would like to mention that now after this review ☝️for a few months.,my service has been great. Although there was some serious service issues for a while my service right now is great and I'm happy. So thank you for doing better. 👍

Damon Haynes

Hit or miss with service on who you get. Largely very good experiences

Abdulmohsen Alfaran

(Translation) The staff were helpful, I bought 3 SIM cards from them after paying the value and one of them didn't work! They made some mistakes at my expense, of course! And the amount was not refunded! (Original) الموظفين كانو متعاونين ، شريت من عندهم ٣ شرايح إتصال بعد دفع القيمة واحده منهم ما شتغلت ! وقعو في بعض الأخطاء على حسابي أنا طبعا ! و لم يتم إسترجاع المبلغ !

John Babbitt

Tim Munson

Erica Covarrubias

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