Reviews of AT&T Store. (Cell Phone Store) in Portland (Oregon).

AT&T Store

268 Reviews

132 Comments

Cell phone store

Cell phone store

734 SW 3rd Ave, Portland, OR 97204, United States

Description

Information of AT&T Store, Cell phone store in Portland (Oregon)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of AT&T Store

Popular times

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Reviews of AT&T Store

Mary Joy

I bought a new phone last week. Carson gave me wonderful service, listening to what was important to me and showing me options. He was patient and efficient, getting me set up and ready to go. Easiest phone purchase I have had. Great customer service! I also love the phone.

Tave Fasce

Best phone salesperson ever! Alma was friendly, thorough, informative, and took care of all our needs in a straightforward timely manner (while still holding our hands, so to speak.) We had 3 separate things to accomplish from buying a new phone, upgrading our service plan, unlocking an old phone, and getting the lowdown on phone capabilities internationally (sim swapping, what to do, and what not to do.) Painless and positive all around!

Pat Hill

I am new to data and other things with cell phones. I stopped by the downtown office for help. Son was so nice and patience with me. He did not make me feel like another store did, if you Not buying they too busy. I already purchased the phone months ago. I would strongly recommend Son awesome person, and this store has treated this grandma .Thanks Son.

Emily Young

Son is a cutie and amazingly helpful. He saved me 60.00 on my old plan. Love this AT&T. Staff is above par. I've always had really good customer service at this store. Stressless experience as opposed to other AT&T stores. Thanks, guys!

Bruce Lawson

Sierra and Carson were both fantastic in helping update our business account. Knowledgeable, GREAT communication, absolute professionals with incredible customer service. So hard to find this kind of attention to details these days! Highly reccomend!

Srikanth H

Went to check Apple Watch prices. I could buy 2 Apple Watch for 1 because of the courtesy of AT&T deal for being AT&T Customer. Samantha was great store representative to work with. 5 Star customer buying experience. Please check in at this AT&T store before buying mobile phone or smart watches from Apple Store on next block.

Scott Wilson

We had a great experience with Son, the assistant manager, after struggling with unlocking an iPhone. Son took us through some technical steps and solved a tricky problem, saving us considerable time. I recommend this store!

Lonna Martin

Ciara stepped up and undid 2 months’ worth of phone reps’ entanglement of our 2 business accounts. She is incredibly knowledgeable, very savvy and professional. She saved us from taking our businesses elsewhere. Going into this location only from now on. Many thanks!!

Clint Kuper

Sierra was absolutely awesome. We have had a lot of trouble with multiple business lines and getting phones to our employees in our other office and she was patient and cleaned up all of the mistakes that had been made all over our accounts. Thank you!

Luap Ybesuh

Son the man that runs the store was amazing far exceeded my expectations and was the best fastest easiest interaction I've ever had by far come here if you want fast seamless service

Ryan Hashagen

Could not be more thankful to the help I reeceived from Son and the team at the SW 3rd Ave AT+T Store! Could not recommend them more, what a great group of problem solvers!

John F

We just upgraded 2 phone at the AT&T location on SW 3rd in Portland. Carlos helped us to trouble shoot multiple issue and did a fantastic job getting us set up on the new phones. He took the time to make sure the process was completed successfully, and provided professional and friendly support through the whole process.

Kyle Finch

Alma was a big help in handling a situation where I was shipped the wrong device and my pickup was delayed. She went above and beyond and contacted corporate to reach a solution for me and also informed her teammates so anyone was prepared to help me when I came back to the store. She made it worth the hassle so thank you again Alma!

Keegan Murphy

Very pleasant experience replacing my lost phone. Son was very helpful!

Lia Conrath

Eric was so friendly and helpful! I had no idea what I was doing as I came in to set up my first phone plan by myself. He guided me through the process and made it all so easy. I'm so glad he was my agent today!

Ashley Long

After going to Verizon and simply getting no where, I went to this AT&T store & finally Alma took the time to truly help me. She was very wonderful and patient with all my questions and the confusing strings attached to the business account my phone was linked to. Thank you so much Alma & AT&T!

Amelia Kennedy

I had a welcoming, helpful experience at this AT&T. Patrick was very helpful and answered all of my questions throughly. I appreciate the time and care that I received when I came to trade in and get a new phone. Thank you again!

Mary Lang

Mr. Som and Ms. Samantha were excellent. Quick to solve my problem and were very positive and ‘can-do’

Vikram Srinivasan

I had to put in a solid 5-star review for Luke to thank him for the solid 5-star customer service I received from him on 2 visits. Luke helped me with my phone upgrade and return of my old device. I picked up quickly that Luke actually knows his gadgets really well and does not just reel off specifications from a box. He is also frank and honest with his recommendations. I wish I could have completed my upgrade in the store so he received credit, but the chosen device was not in stock. Nevertheless, Luke delivered exceptional service and I will gladly return any time I need assistance from AT&T.

Gabe Davis

Son was amazing I will be telling all my family and friends to come in best att experience ever!

Jim Gallagher

Was provided with a new work phone. Needed to activate the new phone with the current number. Had to replace the old phone as it is 3G which will not be supported much longer. Eric at the downtown AT&T office was great and handled the phone transition for me.

Simmy Splash

Probably the best customer service I’ve gotten at a phone place ….. ever!!! The team was super friendly and helpful, shoutout to the assistant manger Son for helping me pick out a phone, i wanted a good smartphone that did the basics, he recommended one that ticked all the boxes. He got me exactly what I wanted

Alex Kafure

Ryan was a pleasure to work with. Personable and just downright human. These days we’ve all been through upgrading a phone a few times in our lives, but I’d say this has been one of the best experiences I’ve had in years. Glad to see my local AT&T is staying customer-focused. Cheers to a great team.

Cara Moore

Walked in, no appointment, to get a new phone and phone plan. I was immediately greeted and acknowledged by every team member. Peter was quick to help assess my needs and select a phone and device that worked for me. He was informative and helped me stay in my budget. Overall a great experience. Would definitely recommend. Thanks Peter!

Charlotte Coch

Luke was incredibly kind and helpful. He explained the process for a phone upgrade clearly and ensured I was able to set up my new phone correctly. Was in such need of technical help, so glad and grateful for Luke’s help ! We

Tricia Saunders

Today I went to the AT&T Store to have my new iPhone set up. I also got hooked up to AT&T TV. The representative who helped me, Mo, was FANTASTIC!! Being a senior citizen, sometimes this new technology gets overwhelming. Mo was so sweet and so patient, and explained everything thoroughly. He was very knowledgable, and I appreciate all he did. I’m a happy customer!

Laurie Rogoway

I went into the store with a brand new iPhone with a problem with voice mail ( it didn’t work!) I was lucky enough to fine Luke who spent over an hour trying to solve the problem. When he ran out of ideas he didn’t hesitate to consult with colleagues, look for posts about similar problems, try every possible option. He made a frustrating experience easy to handle.

A Youssefian

I went to the AT&T store for the first time in three years and was immediately greeted by a very friendly associate named, Luke. He was thoughtful in seeking to understand my needs, and went above and beyond the call of duty to help me. He patiently explained everything i needed to know, helped me upgrade to a higher level phone while not spending more than i originally wanted to, saved me money on my monthly bill, and got me HBO Max for free. Associates like Luke make me stay with AT&T. I've been a customer for over a decade and experiences like the one with Luke will keep me a customer for life. I will buy my phones from him from now on! Thank you, Luke!

Holly Snyder

At the 3rd and Yamhill store in Portland OR, Mo was extremely helpful getting a new Samsung phone, also checked my bundled account and was able to save me lots of money! All the staff there was extremely pleasant and professional. Excellent service, couldn't be happier. Give that man and his fellow workers a bonus!

Jeri Jenkins

I stopped into the AT&T at 3rd and Yamhill store to ask about a new phone. Carson was so helpful. Showed me options and I got a new phone with lots of help and direction in getting it set up. Super great staff persisting with Verizon's slow process of transferring service. Carson is awesome and Sara the manager is excellent. Totally recommend this store and their staff to meet your new phone needs. Oh, and I got an new Apple watch too; it's helping me meet all my fitness goals. Yay!

Matt

Can't stress it enough! Come to this store! This is the only AT&T store I will go to! Another bonus is it's a corporate store and they are good. Had AT&T going on 15 years now and once I discovered this location I'll never go to another! Almost always have what I want in stock and they're happy to order what they do not. I've always been treated like a friend when I come in and they're able to answer whatever questions I may have or find out what the answers are. They're not pushy, always polite, professional, knowledgeable, and get me in and out, typically with more than I planned on coming in for since there are so many toys, very quickly. If I have an account issue it's resolved before I leave and they really do go the extra mile. Thanks to everyone who works there! Your awesome!

Demetrio Sánchez

Great customer service by Sarai and her partner. Helped us when he needed help. Respectful funny and a great manager. She's got that location back on track. But I'll go again just to see her sexy smile.

Adam Becker

Had a dispute for months with AT&T customer service over an iPhone upgrade. Peter at this store was super helpful and personable and got it resolved as quick as he could. Surprising level of personal customer service for such a big phone company. Would return anytime for help from them. 🙏 …

Lee Sumner

Had a major issue with account fraud whereby a phone upgrade was placed without my consent - shipped to a hotel in SE Portland. Manager troubleshooted a number of complicated billing issues as a result of canceling fraudulent purchase. As issues persisted, and I returned to the store, same manager was quick to assume responsibility and see issue through to completion. Great customer support from staff in particular.

Lilliam Washburn

Just left the store and was helped by Carson, the nicest and most helpful agent who was so patient with 2 very confused ladies. He went above and beyond for us and made sure we had all the info we needed. So glad we walked in. Thank you Carson!!!

Shelby Hamilton

Ryan and Peter greeted me immeadiately and Ryan helped me with everything I needed. Everyone was so polite and it was such a nice environment. Amanda, the manager was also very helpful with answering my questions. Everyone definitely worked as a team to get me my new phone and accessories.

Jeremy Short

I believe his name was Sonvir, most wonderful customer service Representative I ever worked with. He's a great young man, terrific staff and store

Elizabeth Rebecca

Had a great experience. Best help, clear, informative, helpful, kind and quick but not pushy which I appreciate! Give her a raise, she deserves it!

Karen Smith

The staff at this store how been exceptionally helpful. I have been helped by Sierra and Luke. Both were very generous with there time and information. I would highly recommend this store to anyone who appreciates the best in customer service.

James Baez

Ryan, was super helpful in merging our phone accounts. We not only saved money, but also had a wonderful experience. Fast, friendly, and very COVID-19 conscious.

Logan Britadesco

Luke did an excellent job helping us select new phones and finding a more cost effective plan, extremely knowledgeable and considerate.

Joanne Martian

These guys are stellar. I have upgraded here twice now, they have been attentive and always go above and beyond. Special thanks to Peter and Armean for hooking me up with an amazing phone for a great deal!

Craig Sprout

Convenient location, and I had a good experience with Matt. I am not a fan of AT&T overall, but better the devil you know, I suppose. Matt did give top notch help, but the crappy thing is that when (if) you take the survey, they rate the employee on your rating of AT&T, not of the employee themselves, which is the dumbest thing I've heard f. But then again, it's the Death Star, so what do you expect?

Athena Aura

My iPhone 4s got stolen and I was due for an upgrade upon signing a new contract. Was set on wanting to use the upgrade for the 5s and get all my moneys worth. Being as the the 5s is hard to find this time of year with so many people reselling, I got the run around from apple and Best Buy. Joshua let me know when the merch was coming in and I received one as soon as I got in to the store this morning. It is beautiful! Timothy helped me set it up and even helped manage my bill, which had some racked up data from the person who stole my phone. Everyone was super helpful and polite and made this transition easy. Well done.

Kyle Miller

I went to the store recently for a quick question regarding my rebate and everyone was very kind and helpful. They solved my problem quickly and were friendly throughout the entire process. I would highly recommend going to this store.

Jeffrey Brodzinski

Great service. They are also more ham happy to let customers charge their phones here when in a pinch. The staff is no nonsense. No stupid up sells if they feel you don't need it. Loved my experience.

Dean Emmons

D’angelo was great. Helped me upgrade my phone, informed me of a screaming deal on an iPad and explained att tv to me. Signed up for the tv service. Great experience and everybody was helpful and made the process easy.

ftavasso

This review is actually for Ben. We bought a prepaid ATT SIM card for my sister who was visiting US for a couple of months. She brought a phone from oversee and it could make call with the new SIM card but data service was not working. A couple of stores in San Diego told us we need to buy a new phone to be able to use data. When we traveled to Portland for vacation, we decided to buy a phone from this no-tax city. So we went to this store and met Ben. After hearing the issue, he said he can fix the phone and we do not need to buy a new phone and he did! Thanks Ben!

Joe Kern

AT&T VS. T-MOBILE, hmmm, both are pretty equal if you use a lot of gigs. I guess I will go with the old dog, AT&T. Both places got the goods. Cheers.

Jason Davidson

I've been to many AT&T stores in the Portland area, and these folks, by far, exceed expectations every time. They listen to what I want and provide exactly what I need. Other stores feel like I'm working with the Keystone Cops, but these guys are always on top of it.

Benny Denkumjornsook

I had a great time with Sierra who did her best job and satisfied the customer.

Mike Sisson

Had a sim card slot issue, just couldn't seem to read any cards on my new HTC One. Tim and Chris were fantastic, did everything they could to get it working. When they couldn't - they found someone that could. Send me right over to the device store to get it looked at, they couldn't figure it out either, so they gave me a brand new HTC One that now works. No issues whatsoever. That's the kind of service people should get. Impressed.

Corey R

Friendly staff and a very clean store environment.

Hrach Hovhannisyan

The main issue here is the waiting time almost all the time I have been to there. The assistance is good. I had solved all my problems whenever and whatever I've had before till now. Even one time they told me to wait over 15-20 min, but as I was in a hurry and the issue was not so long, so they assist me just after 3-4 minutes. But usually, consider to spend over 15-30min. for waiting, and then another 20-30 minutes connected you question, depends on what it is exactly. Otherwise, all is fine.

Dan Gregorio

Son the assistant manager and team was great I will recommend this store to all my friends and family

Nicole Pescitelli

So helpful! Walked us through everything we needed to know. Were very clear and helped us problem solve.

Gregory Passadore

D’Angelo was awesome! Took the best care of me and my partner, no hassles and we got out of there quicker than expected! 100/100 would recommend!

Valerie Sinclair

I had amazing customer service with Peter today at the downtown Portland store! He helped me get my plan fixed and trade in my phone. Awesome job!!!

Jill Perkins

Carlos and Son were absolutely amazing and got to the bottom of what 6 other people couldn’t!

Skyler Benge

Don't listen to these reviews - GREAT EXPERIENCE and Carson is a wonderful person! Thank you ATT team!

Taylor Myhra

Great service team, helpful and attentive! They helped me upgrade my phone and add a line. I would highly recommend this store and staff!

Molly Robertson

Luke was so helpful, informative and answered all of our questions. Excellent customer care.

Kristen Rogers

Luke was very courteous and helpful, answered all of our questions, and so patient. Very grateful.

Douglas Knapp

Service was friendly. It was the end of the day, so the salesperson was likely tired. They rattled through options at lightning speed as one would from memory after saying the same thing all day long. In the end, I wasn't convinced to switch providers.

Meredith Deneweth

Great customer service! They gave several options of phones and payment plans after my phone died a painful death. Store is very neat and organized.

Oscar Villalobos

Very nice and friendly associate. Had the watch i wanted and helped me with any questions I had with the account and getting the watch started.

Angie Mejia

Went into this store this morning, and was greeted and helped by ryan right away! Everything was to the point quick and smooth and I was able to walk out of there in no time. Thank you ryan!!

Justine Bojarsky

I hate phone shopping, but Travis is amazing and is always helpful! He has helped me with a month long struggle getting off of a family plan. Thank you Travis, you rock!

Sierra Menchaca

Very nice and personable staff. Extremely helpful and made our experience quick and easy. Exceeded my expectations 100%! Thank you so much!

Laila Lewis

Samantha couldn't be better, just wonderful and fast service!!

Kevin J Holtzman

Sales Rep named Brent came to my aid. Figured out what was wrong with my iPhone not unlocking and also wrote out step by step directions to take once I got back home to fix the issue. Didn't pressure me to buy or upgrade and just because of that he earned my repeat business.

Eddie Passadore

D’Angelo stuck with me while I worked hard to get info to port my number from a prior carrier, and it took a long time and even more of his attention. Thanks D’Angelo, (and AT&T!)

Matthew Alexander King

Nate was my rep. He did a bang-up job. He upgraded my system while simultaneously saving me money. That rarely seems to happen. Thanks, Nate!

Adrian Puente

Great service from a friendly staff. Thanks for the help! Will come back if I need help again.

andres silva

Son was great! He really helped me on what I was looking for.

Jair Hoover

Happy, uplifting, feel -good store. Awesome customer service.

Jessica Yazzolino

Son was amazing and so helpful!

Barrett Hall

Chris (customer service rep) exceeded my expectations and found me the best deal available for my plan.

Franklin “FDub” Weichelt

Always busy and usually too hot. But it's a corporate store so you can get your account needs met.

Thomas Parker

I went to this store to ask about an offer I heard. The guy was nice. But the place was very hot while it was hot and sunny outside.

Hayven Miller

Employee was very welcoming and solved all my problems, super nice and fun!

Unidad Feliz

Amazing team! Thank you for your patience ❣️

David Sutherland

Luke is awesome! Very knowledgeable. Excellent customer service.

Moussa lord monkey Nijmeh

Good people that helped me save 60.00 off my bill. Plus add a phone line.

James de Bacqua

Great Ppl. Merza is a gem. Able to make complex problems very simple.

mark-antony Nijmeh

Very helpful and the staff were really nice and welcoming

donald wong

took cares of everything related to my cell phone account. great customer services and close to my office.

Laura Watkins

Outstanding customer service and the cellular service as always dependable quick and without issues.

jonathan Treber

Great customer service and helped me out with a great galaxy s20, thanks so much

JIHYANG KIM

The employee was really nice and helpful. So I understood all of things.

Meagan Saban

Friendly helpful staff, great location, and very quick service. Couldn’t be happier with the service i was given.

Frank Piacentini

Great customer service

Carol Kingsbury

I went to transfer to a new phone and they didn't fix it all forgot Sim card.

nicole ras

You may have to wait, but when it's your turn you will never feel rushed

Krack YouGnow

Didnt get what was needing. But they are helpful. And really try to help.

Justin Amesbury

These guys were super chill. Had a good time and they had me in and out of there.

Abdullah Alsenan

People there are trying to do thee best, but they need more training satisfying customers

Roger Scott Cathey

If you live in Portland, Oregon, Mohammad Jaber is your guy. At the SW Downtown Store

Row Grant

Great help but far to long of a wait. Was told 10-15 Minutes but it was 30 to 40

Samuelquinn Burbridge

They don't keep receipts on file unless you pay with your account so keep your receipt

Martina Moser

Staff was really helpful and solved my problem in an uncomplicated way.

David Snow

I appreciate your time and effort to resolve issues and courteous service

Joel Spielman

Kelvin and Liz were awesome , thank you!

Adam Haner

Got a new Bluetooth speaker Ultimate Ears.

Hieu Anh Vu Nguyen

Very friendly. I got helped very quickly

Bridget Belgiovine

Dakota was an exceptional and knowledgeable salesperson!

julie camelio

Never helpful. I always leave there incredibly frustrated.

Mayumi Imakura

An agent, Ricardo is so nice and knowledgeable.

Erica Jemison-Baltazar

Helpful staff, patient with my technophobic mother.

Andy Frey

Staff was cold and inattentive until I set an alarm off

Mitchell Bailey

Trying to get my phone fixed

Pedro Kuperman

Excelent service and very knowledgeable personnel.

jesse west

This is where i go when the AT&T call center can't help me

Jason Russell (JayRuss)

Dirty store. Nice ppl.

Debra Mazelin

These guys are fantastic!!

Aqeel Alhawaj

best telecom company

Jan Karn

Excellent Customer Service

Alexander Tolley

Good fast service

John H Raaf

Excellent help, thanks !!

Researching Wesa

Helpful, decent location

Michael Collins

Thank you!

Dansy Thomas

Kale was dope.

Kar Sri

People seem disinterested

ajay chittimilla

talk talk

Donnie Hendrix

Okay service

Jasper Zhou

My fiancé gifted me an iPhone 14 pro, and just got it right down the Apple Store. Even though I didn’t get a phone from here, staff here were kindly helping me out with activating needs. Kudos to y’all.

쏘쏘

(Translation) I bought a prepaid SIM card!! Respond very kindly. (Original) 선불 유심칩 샀어요 !! 매우 친절하게 응대해주심 ㅋ

Ken Degroot

Jose Luis Zarate

Paul Cantoria

Robin Raia

Stacey Cutbush

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