Reviews of Verizon Authorized Retailer - Your Wireless. (Cell Phone Store) in Milwaukee (Wisconsin).
Verizon Authorized Retailer - Your Wireless
2121 S Kinnickinnic Ave, Milwaukee, WI 53207, United States
Description
Information of Verizon Authorized Retailer - Your Wireless, Cell phone store in Milwaukee (Wisconsin)
Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.
This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended
Map
Open hours of Verizon Authorized Retailer - Your Wireless
Sunday
Closed
Monday
11 am–8 pm
Tuesday
11 am–8 pm
Wednesday
11 am–8 pm
Thursday
11 am–8 pm
Friday
11 am–8 pm
Saturday
10 am–7 pm
Popular times
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Reviews of Verizon Authorized Retailer - Your Wireless
Would give more than 5 stars if I could! Went to trade in and upgrade my phone and both Adrian and Sweta were AWESOME! Adrian was really personable and fun - we had a great conversation while waiting for the phone to install everything. Super super nice and friendly, explained everything to me really well, set up my phone for me - it was so easy! All I had to do was hang out while they took care of everything. Easily the best Verizon in Milwaukee! Won’t go anywhere else from now on. A+ service!
Great customer service! Byron helped me get everything done and was very kind and helpful. Even gave me a free phone case and screen when my phone set up was taking longer than expected. Great, will be back!
I am beyond grateful for both Eli and Sweta! The true meaning of customer service. They both went above and beyond to ensure that I received the service and treatment I deserved, not only as a human but also a 10yr Verizon customer. The attention they provided to resolve my issues and answer all my questions and concerns is the reason why this will be the only Verizon store I visit moving forward!
Thank you for providing a phenomenal experience!
Had a great experience at the store! Both my husband and myself upgraded our phones and were in and out of there within the hour! Everyone working there was very knowledgeable of what they were doing and very nice. We will definitely be back for all of our Verizon needs in the future!
I had the pleasure of working with Eli today while purchasing a new phone—he made an experience that is often boring & stressful pleasant, quick, and fun! He was so helpful, explaining each step in the process before it happened, and overall was great to talk to. I appreciate him and his kindness & humor and would recommend this location and Eli in a heartbeat!
Sweta and Eli were both super nice and helpful. They make such a great team and clearly enjoy working together. They answered all of my questions and were super transparent about the cost. It was the fastest experience I’ve had at a phone store. Highly recommend this location!
This store is godsend! After having gone to a corporate Verizon store and being talked into buying accessories I didn’t need and couldn’t afford I decided to go here. Eli was particularly attentive and kind and really helpful!! I will definitely make this my home store. Rave reviews!!!
Sweta is an amazing and knowledgeable lady that helped me along every step of the confusing trade in process with my old phone. It went without a hitch! She was very clear and concise about my different options and how the process worked. She did not waste anytime and was my quickest experience I've had in a verizon store so far.
Sweta was absolutely amazing in helping my husband and I switch to our own family plan. She helped upgrade our phones, transferred our info from our current phones, switched me from a different phone carrier to Verizon, and even got help downloading the Verizon app to make sure we got our future payments set up. She was so knowledgeable and very transparent - something I typically don’t feel at a mobile phone store. I can’t wait to continue to work with Sweta for our Mobile phone needs! Thanks Sweta!
- The Lorenz’s
Received outstanding service from Byron. He was competent, patient, and polite as he got my new phone up and running.
Sweta was Amazing. I had no idea what I was looking for and she gave me the best deal and recommendations. Not to mention her customer service is outstanding.
Best experience I've ever had in a Verizon store, authorized retailer or otherwise. Was there a month ago to transfer data from an old phone to a new one I brought in, and the worker was incredibly helpful. She answered every question my friend and I had, and even walked me through the transfer process step by step. It took a while, and she was so friendly! It made the time fly by. If I ever need a new phone or accessories, this is the store I'll be heading to.
Sweta at Verizon went over and beyond the regular customer service we normally experience at other providers. She broke down every detail, was patient, didn’t aggressively try to up charge for other products and stayed past closing time to finish our purchase and transition to Verizon. This store, employee and company is highly recommended. Thank you.
What a world of a difference when people truly care to help you setup a new phone from beginning to end. I will always recommend this location. Eli was great and beyond helpful. Thank you!
Byron and Sweta are awesome! Go to this Verizon’ if you want excellent customer service and optimal results
Sweta helped us with transferring everything on our phones. She is brilliant, and we had a great experience! We definitely recommend her for supporting with any Verizon needs.
Adrian Was supper helpful. He gave me exactly everything i wanted I honestly recommend going to this location and asking for his help .. Great customer service from adrian.
Sweta is the best, very patient and knowledgeable and you can tell she works hard to keep her customers happy! 10/10 customer experience.
Fantastic service. Helped me get the right phone for my needs, rather than trying to sell me the most expensive one (which is what I thought I wanted/needed). Not pushy at all.
Very knowledgeable. Laid out options for upgrading clearly. The beauty of an authorized retailer: never once tried to upsell my plan. Will patronize again.
He was so nice and super knowledgeable. They had a line of customers coming in and they both stayed calm, friendly and helpful with everyone.
Eli was the most patient employee I have ever come in contact with. He was extremely helpful and has an awesome personality.
Byron and Sweta went above and beyond with their costumer service! They were very patient, knowledgeable and professional. Overall great experience!!
Amazing service!! Sweta and company were super nice and friendly. They thoroughly answered our questions and explained everything.
HIGHLY RECOMMEND
I was helped by Sweta. She was wonderful and answered my questions about working there because I saw the "Now Hiring" sign. The size of the store is really big too.
Sweta was awesome! She went above and beyond to make our phone purchase as fast and seamless as could be.
This location has the best and most helpful employees ever! Swita and Eli have always done a great job, they’ve helped assisted me with any technical problems, answered any questions, and would go above and beyond.
Always struggled with Honest and Helpful Customer Service. Went and switched carriers and got new phones for a great price. Alex helped us Greatly!!! Even convinced my mother into a better and newer phone which is awesome. Felt it was worth the price and definitely worth the wait. Waited a year to decide on a better Carrier than what I originally had. And I am very comfortable and happy with the decision made. Thank you so much. Left with no questions or concerns. Super pleased. Definitely recommending family and friends.
They were super friendly and went everything I needed woth my phone cost and breakdowns I love my new phone
Lee was absolutely fantastic! He answered all my questions and not in a condescending way like most sales associates. He understood I was in a hurry and expedited the process so it only took 10 minutes to get a new phone and get out. He also genuinely wanted me to have a good experience instead of just trying to sell me stuff. I HIGHLY recommend going to this Verizon for all your cellphone needs.
Omar provided the best customer service I have ever received! Not only was he informative and patient, but he understood all of my needs and exceeded them. Best shopping
experience I’ve had in a long time.
Today I made the best choice by visiting this Verizon store! Lee and Sweeta made purchasing a new phone the easiest process ever. It took all about 45 minutes and I was out of there with everything I needed. But really this duo/location knows what they are doing! I highly recommend this store above others!!! I’ve been to other Verizon locations and have not nearly been as impressed with the customer service and experience. ⭐️⭐️⭐️⭐️⭐️
Sweta was AMAZING! The best and wonderful customer service I ever had hands down! Super patient and understanding! Thank you sweta for your services I appreciate and very grateful!
Love this Verizon store location and Sweta is always amazing! Thank you for always helping every time I need service at Verizon!
Fixed a minor issue with my phone in just a couple of minutes. They were very friendly and knowledgeable.
This is the best customer service I have ever received. I was having problems with my phone and they helped me navigate the process to get it fixed. You don’t get customer service like that nowadays. I highly recommend this store.
I’ve never had such a great customer service experience. The team here went way above and beyond for me. Can’t recommend this store enough.
I went to this store because I needed a charger for my phone as I had forgotten to bring mine to work that day. There was ONE employee to wait on the lineup. He was great - pleasant, patient, friendly, but clearly needing help. Do not go there if you want a quick in/out.
Alex was amazing with my girlfriend and I. We added her to my plan and got new phones. He was extremely detailed and careful with putting our screen protectors on and making sure everything was set up. I will come back here every time I need an upgrade.
Came in for an upgrade and was helped immediately. Between Byron and Sweta, customer service was on point.
Sweta was the greatest most knowledgeable and understandable person I’ve ever bought a phone from. The absolute best.
Owner of Verizon,.
This message is for you.
Yesterday I had an appointment at the location on S KK with a different employee but he wasn't available ..
Sweta L. was the only employee working when I arrived.
1st I was Very impressed how she Acknowledged & Greeted every customer that walked in while working with me and 2 other customers bouncing from 1 to the other so that her time was split among the everyone. 👏🏽
It was very professional 👏🏽 and outstanding customer service!! 👏🏽
Verizon wireless is Blessed to have her! 💚💚💚💚
Thank you Sweta🤗
Super clean place. Friendly associates. Awesome service.
Promptly greeted when I walked in today! And she worked as quickly as she could switching my old phone over to my new phone. Despite the store becoming increasingly busy she was calm and helpful to everyone, but didn’t forget about my service! Upon a previous visit, working with a different employee the service was consistently good. Very easy to get the phone ordered, shipping was quick and pick up/transferring made easy.
Juniel was absolutely amazing 👏😍 Loved his attitude and kept me very comfortable …
I received an email telling me that my 3G phone needed to be upgraded and I was most reluctant to make the necessary change. Omar couldn’t have been more helpful. He was incredibly patient with me, explaining things so I understood, and helped me make an informed choice. I am very grateful for his patience and kindness in helping me. THANK YOU Omar!!
Sweta’s the sort of person you want to work with when getting a new phone. Knowledgeable, helpful, generous and just fun to chat with.
Nice people, great service. They were very helpful and knowing.
Excellent & quick service! Ask for sweeda when you go in! She was the best
This is a store that gives you 100% of the attention that you need for whatever it takes, so your phone will be just what you need and will perform exactly as you want it to. They truly care about you, and it shows! Jesse is phenomenal and so is Omar! They know exactly what they are doing. You will be in very good hands. I wouldn’t go anywhere else!
Jesse was our customer service specialists. He was great from the moment we walked in the door. Very helpful, knowledgeable, and was a joy to work with. He was able to get us what we needed and nothing more. In addition, he was able to help multiple customers with bill pay and merchandise purchases. Jesse is an asset to the company, truly a pleasure to work with!
Lee (Chong) is exceptional! My friend lost her PHONE, memory card, photos, and her sanity at the point of walking into the Bayview Verizon. Lee greeted us and immediately sensed her panic and reassured us that he would take care of the problem. He communicated with us, more importantly, her, in a very kind, patient, knowledgeable, humorous, and empathetic manner. He found her the exact phone and set everything up for her. He was very professional and went over and beyond. We greatly appreciate Lee's help. He's genuine, knowledgeable, and made it uncomplicated. Verizon is fortunate to have representatives that care for their customers!!!
Sweeta at the Verizon store in Bayview was absolutely wonderful!! I give her 10 stars!
She was friendly, helpful, knowledgeable, and very capable. She was able to handle my transfer efficiently in just ten minutes compared to TMobile that worked on the issue for two days and never did resolve the issue for me.
Thank you, Verizon for training your employees so well and thank you , Sweeta, for such a lovely experience!🙏
Sweta was literally a superstar. 10/10 experience. Thanks sweta for helping me get a phone situation figured out in a quick and timely manner.
Eli helped us a lot. Made sure I left there with a phone and account with them.
Sweta was a delight to work with. I thought making changes to my plan would be complicated, but she made them easy. The store had the phone I wanted in stock, they gave me options and helped me through my decisions without putting on any unnecessary pressure.
Sweta was incredible. That was the best experience I've had at Verizon. She is amazing.
I became a customer two years ago when Jesse helped me. Since than I was happy! Last week I drove by and thought I should stop by to ask to get my screen repaired. Jesse was still working at the location and luckily he was there again. I asked him for option to upgrade and he set me up with a new phone. I’m thankful to always get helped by him. Jesse makes it easy and fun to go through the process of setting up a new phone
Every time I've been to this location the staff have been excellent and very helpful. 10/10
I was treated good, & took care of, in a professional way.
Great service! I’m so glad I was able to find the right phone.
The sell rep understood all I was looking for and was very helpful. He did not wait my time or his, he got me quotes and all the info I required to make my purchased on the same visit. Magnificent service thank you.
Great service, Eli and Sweeta we're both really helpful
I've been with Verizon for over 20 years and I stay because of the customer service. I had an emergency and needed a phone asap. Lee was so unbelievable helpful and efficient the process took all of 10 minutes. He knew I was on a time crunch. I couldn't have asked for better service.
Suweta was very helpful as always she’s very professional…it’s always a pleasure to be helped by her awesome personality.
Went in to get my phone upgraded & received helpful service from Lee and Efrain. 10 out of 10 would go back again. You guys are awesome! :)
Sareeta (spelling? Sorry!) was extremely helpful. She took the time to breakdown all of the hotspot options for me that Verizon has to offer, and then most importantly worked with me to figure out which one would fit me best. She wasn’t going for the quick sale, instead she took the time to inform me, listen to my needs, then advise me and TRULY help me out. Very thankful for that type of customer service, makes you trust the business even more!
Sweta is the queen of multitasking. She & Onar managed clients simultaneously like pro’s! I used to dread the new phone purchase experience in comparison to a car purchase. This experience changed my perception! Super service.
Helped me with payment , quick and respectful process in & out thanks!!!!
Sweta is the best customer service representative I have ever encountered in your company. She was not just friendly, but super attentive and knowledgeable. She made me feel comfortable every step of the way, and went the extra mile to ensure that everything was perfect. This Milwaukee store is the best, and Sweta is a GEM please take care of her. Thank you Sweta for being amazing!
Extremely helpful and kind. Would definitely use this branch again!!
Sweta was extremely helpful and made the process not only stress free but extremely fun. Highly recommend choosing to work with her while working through your purchase
My dad and I came in the store today because his phone stopped working. We drove all the way from Illinois and I was happy to let him know I had a Verizon store right across the street from where I lived. Adam was extremely helpful and went above and beyond our expectation to assist. I highly recommend this location and Adam to anyone who is in the area and has a Verizon account.
It looked clean and the representative was very helpful and respectful, she was kind and just was a very positive person who was honest with you above all else. I would definitely go back to this location if I had any further issues.
Jesse is aMAAZing! In a day of poor customer service, he stands high above the crowd. I’ve witnessed him taking care of a customer, answering the phone, and greeting people as they walk in the door. All alone in the store! What an ambassador for Verizon. I am merely a customer.. nothing else. He impressed me so that I chose to fill this out. Not something I usually do
Great customer service really do appreciate it
Sweeta is amazing, and she knows her stuff! She worked hard to save me $20.
Sweta was super informative, helpful, and very sweet! Thank you again:)
Fast ,friendly ,efficient couldn’t add enough stars
Sweta, was Awesome, very helpful and friendly. It literally was one of the best experiences of my life, her customer service was far the best I've had thank you Sweta you are Amazing.
Sweat knows her stuff. She’s an attentive and hands-on problem solver.
Love her attitude!! She very helpful
Sweta was extremely knowledgeable and helpful without the pushiness of a traditional salesperson. She got me sorted in no time at all!
Excellent, very courteous service from Byron. Got my new phone set up perfectly and was very patient with my questions/concerns.
Was great experience, with all our questions answered. He is very experienced and does a excellent job.
Unfortunately I had to visit this store the Sunday after the 4th of July because I couldn't get my new SIM card activated. There was quite a line of people when I walked in and Marissa K. was the only one working. I was very impressed with her customer service & calmness during all the chaos. She was helping at least 3 different people at one time with 3 different things and on the phone with support at the same time. She was doing the work of 4 different people and kept up with each customer. Marissa even made sure to say hello to new customers coming in & asking them what she could help with, all while helping her current customers. She helped me get my new SIM card activated, which she had to call Tech Support for & she got my name changed on my account which was never supposed to be done 5 years ago at a different store. Not once did she seem overwhelmed or frazzled. She was smiling & very friendly the whole time. I even had to leave and come back and she still got me help in a timely matter. Anyone who can keep that many customers happy during this time definitely deserves some praise. Thanks so much for all your help Marissa K!
Sweta fixed my iPhone’s SIM card issues quickly after going to 3 Verizon’s. Also she is the best at putting on screen protector.
Sweta is a Pro who always makes me feel seen and heard.
Our experience with Adam was excellent. He was knowledgeable of the products and plans available and worked with us to ensure we found what we needed in our budget. Thanks, Adam!
Elijah was very patient, helpful and knowledgeable with both the purchase and set up. I admired how well he interacted with the trainees that were in the store on two separate occasions. He said I could come back with questions and I did....everything was handled to my great satisfaction. I had no hesitation in asking him any of my naive questions.
Always going the extra mile your corporate store could learn from here
Adam was super helpful, knowledgeable, kind and interesting to chat with. We bought two new phones and the process was easy and relatively quick!
I cannot remember the last time I had such a positive customer service experience with a cell phone company. Marissa at the Bayview location was incredibly helpful my company transition from Sprint to Verizon. She even went the extra mile and called to follow up to make sure that everything was working properly. I highly recommend working with Marissa!
Jesse and Adam were very helpful and knowledgeable, they did answer our concern s. We are interested in changing from U.S. cellular to Verizon, we have been customers since 2009, we have not been able to get the customer service we think should be provided! Never been late on a payment "EVER" and we have been on LOYAL! ANYWAY I have purchased a few items that they said should work, they did not work, for example a case for my tablet, it was not the right size tablet fell off and broke the screen! So case doesn't fit tablet screen BROKE, THEY NEVER TRIED TO FIX IT OR TELL ME WHAT TO DO! JUST SAYIN, I AM SWITCHING CARRIERS, AFTER BEEING A LONG TIME CUSTOMER
Super helpful, super nice! They were super patient and made sure my new phone was set up how I wanted before leaving. Great experience overall!
I can not say enough good things about this location. The way they treat their customers with kindness and compassion is a step up from any retail service I experienced in a long time. My brother broke his phone and is really going threw a ruff patch right now and was looking for very cheap way to fix his situation. This kind man offered him an older model phone free of charge until he got on his feet if he remember his kindness when he was able to purchase his next phone. I was absolutely in disbelief of this very kind offer. This right here is an example of old school customer service. When the costumer matters. I highly recommend this place. I know they have earned a customer for life with my family. When customers matter that's where I want to spend my money. Long story short we were able to find an affordable phone and only add a few dollars to the bill for the upgrade.
Thank you very much for a great no pressure experience.
Eli was awesome to work with!!! He helped me decide in a plan that was right for me and had me in and out quick no lines or wait time. Anthony was also helpful discussing my future upgrade of a google pixel. Can’t recommend this location enough.
Great guys working there got me set up with a new phone and answer all my questions fully. All around great group.
WOW! The service at this store was excellent! Eli was extremely helpful and knowledgeable.
Great service and very friendly staff
I dread going into tech stores because I often find that I'm being pushed to buy the newest stuff/agree to things I know I can't afford. However, that was absolutely not my experience in this store. James helped me upgrade my phone and was upfront about all costs. He answered all the questions I asked (and even ones that I didn't) and he got me the best deal he could, all while being extremely kind. I will absolutely be returning to this location if/when I need further assistance with my phone.
This is the best place to buy the phones. Their service is excellent and very satisfactory. When you meet Mr. JESSEE C, he'll make u feel very comfortable and friendly, will explain the things in a proper way. Their lady staff on the other counter is also very helpful.
Came in for the IPhone Pro Max with my s/o and we received the best customer service ever. Jesse C. Knew what he was doing and took care of us with lightning speed. Whatever he’s being paid it’s not enough.
Sweta was very fast and helpful and not at all pushy. She answered my questions hi estoy and got me out the door quickly. Highly recommend.
James was awesome. He helped me efficiently and took care of all my needs I just happened to walk in to warranty out a charger that had malfunctioned and he went above and beyond to make sure I was happy. Whole staff was nice and polite. Will DEFINITELY recommend
I had an awesome experience with James here when trying to switch over plans! It was seamless and they offered great customer service. I would highly recommend this location.
Edit:
I originally had a great experience however had terrible and frustrating effects after the original review. First of all, my number wasn’t ported which had me having to come back into the store to remind the staff that I wanted this done. Second, my family members were not added as authorized users which wasted time for my family members and myself (had to call this into Verizon myself). I had a family plan and the bayview staff had recommended I add all of the lines at this location when In actuality, my family in Chicago could add on their lines on their own in Chicago at their respective stores. This resulted in 8 lines being opened and charging my account double the amount it should have been (about 600 dollars). If the kind workers in Chicago hadn’t mentioned it to my family, I wouldn’t have caught it early on to be able to call customer service. This cost a few phone calls and wasted almost 2 hours of my time. All of this was unnecessary and could have been avoided if the staff took the appropriate steps.
After the poor review, James helped clear the issues and was able to fix the problem. I would say their customer service is very inportant to them and they do a great job!
We stopped in yesterday to upgrade our phones and had a great experience. Jason and the other representative (sorry, bad with names) were very helpful and answered all our questions (and we had a lot). Overall easiest and most enjoyable cell phone purchase experience by far. I’d give 10 stars if it were an option.
I've been dreading this trip into VZW, however James made my experience so pleasant! He's knowledgeable, patient and has quite the sense of humor! He got me exactly what I needed in an timely manner! A++ to James!
Very helpful and friendly staff. Went in to replace a cell phone after a possible hack and was helped by James Gabl. James was able to answer all my questions and got me set up with a new phone in no time. Despite my obvious stress, James was patient and went above the call of duty to help me, even saving me some money in the process. Thanks again!
Jesse was very helpful and knowledgeable! He went above and beyond to help me replace and set up a new phone! Thank you so much!
They stayed late to make sure the phone were working and that I was happy with my phones.
Stopped in here a few times and have received superb service everytime. I stopped in again today to meet a private party to buy a cellphone. James was very helpful and provided a lot of information about what to look out for when buying phones before the seller showed up. He did this knowing I wasn't buying a phone from their store and he wouldn't be making any money. Regardless, he was very knowledgeable and very helpful. After a successful purchase from Craigslist seller, James hooked it up with a new case for the phone. I don't think I've ever been to a Verizon store where the people are so helpful, truly great.
Extremely Great Customer Service! Very friendly and easy to work with. Thank you James for setting us up with a new phone and getting us on our way in a very timely manner! Made the birthday girl very happy!
Mr. Chong Lee was the best salesman ever. He was very helpful, charming and practical. He went above and beyond to not only fix my problem but come up with an even better solution. If you need a phone and a laugh, he's your guy!! 5/5 stars
Outstanding service! Every time I’ve gone I’m in and out quickly. Very happy with their help! Best Verizon store I’ve been to!
Sweta is a excelente person for a costumer service. You can found her at 2121 S Kinnickinnic Ave
Milwaukee, WI 53207. She try to help me with everything I was need it.
I had so many questions about the best plan to get for our family. I had been to other stores but did not find people to be well informed. James really helped me to understand the process and answered all of my questions. All of the crew working seemed to really know their stuff!
Both of the folks at the store that I went to were fantastic. The ordering of my new phone and the setup of the phone went really smooth and any questions I had were answered.
Experience went smoothly and I left happily with a new phone!
Lee was super helpful and quick and did his best to diffuse the tension of a very long day of phone frustrations. It was simple but wildly appreciated
Went in yesterday 04/25 around 7pm and was helped by Eli. I've never been to a verizon store that felt as welcoming as this one. Eli has incredible customer service skills and knows how to make you feel welcomed and like you matter. He was very knowledgeable and very ,very kind. I hated having to go to Verizon esp the one on 27th, and now that I've found this location I would go with no hesitation. I most definitely recommend this location, over any other Verizon stores. If you get a chance to be helped by Eli you wont be disappointed. He has a awesome personality and knows how to take care of his customers !!Thank you Eli! You were great!
I was trying to get my daughter a new cellphone. I went to this store, and James took AWESOME care of me. He informed everything I needed to know and was very patient to every single one of my questions. Thanks James! Super recommended to go into this specific location of Verizon!
The service we received from Dr. Dre, Elijah and James was outstanding. They were attentive, professional , and made sure our experience was smooth and any problems or questions were resolved.
Highly recommended.
James and Dre , aka Dr Dre, were exceptionally helpful and went above and beyond when it came to helping me and fully answering any questions I had. Provided over the top customer service even though they had to work on a holiday. Would come back again. Very pleased and highly recommended for any phone or technical questions
Amazon lady!! Very helpful in everything! I would recommend to go see Sweta in bay view area!! I admire how detailed she is when explaining anything!!
Great experience totally personal super good energy
Jessie and the team were super helpful. Though transferring lines and service providers is, by its nature, a pain in the butt, frustration does not come from service. Service was exceptional.
James and Eli were amazing!!! They helped with every step of the process and I was able to walk out with a new phone that was perfect for me. They made the process super easy, fun, and productive!!
Rushed in just before closing looking for help with my phone that wouldnt charge. Jessie was wonderful helping and calming my frayed nerves.
This is the third time I've been to this store and I've never been disappointed. The customer service is top notch!
Sweta was so awesome and very informational!! Everything I ask was answered so honestly accurate and professionally!!! I will not shop at no other Verizon store but the Bayview location in milwaukee wi!!! Sweta thanks much!!!
I came in to get a cheap phone for my son and the manager Elijah helped me tremendously! Infact not only did he help to with a better phone for my son, he also helped me with a upgrading my plan. He gave me a great deal and awesome customer service. I highly recommend coming to the Verizon on kinnickinnic! Elijah is amazing!
Went into the Bayview Verizon retail location this morning and had a great experience working with James. He was very knowledgeable, provided great customer service and problem solved well. Thanks for your help today James.
Safe. Clean. Legit perfect service from Marissa k. we had issues with our sprint line and she made the process painless. Couldn't of had better service!
Marissa (Bayview Milwaukee) EXCEEDED our expectations today while assisting my brother with his iPhone. We're on a family plan and reside in different States, when clarification was needed she didn't hesitate to contact me. Above all she was Professional, Competent and Patience. I've been a Verizon customer for a few years, and with this level of support, I'll remain a customer. And while our issue is not quite resolved (no fault of Verizon), Marissa provided us with a temporary solution until we receive what is needed to go forward.
Jesse helped me at the store with some phone issues. He was awesome! Patience, polite and willing to help! I really appreciated the great service.
James was very friendly, personable, and helpful. I was in and out in matter of minutes with exactly what I wanted. He gave me great advice and was looking out for what would work best for me through the whole process.
Intelligent well informed staff, awesome service and great new location. My wife and I came in and were Immediately greeted by James Gabl who met our inquires with great ease. This is the place to go if you are in the market for a new phone or new plan!
Stopped in for some help with an issue i was having with my phone.Marissa was incredibly Helpful and Knowledgeable and i cant Thank her enough!
i will be back when the time comes that i need a new Phone.
i know Marissa will help me again. Thanks again Marissa!
Sweta was the best. Super helpful and and fast service. This location has always treated me well.
Stopped in to take care of my bill once and was greeted w such professionalism and outstanding service that its kept me coming back to this location only to do anything. Dr. Dre and James are Amazeballs w their level of knowledge and customer service. If ya ever have to go anywhere that has to deal w Verizon this should be ya go to.
My husband and I had an excellent experience with James and Elijah. We ran into some unexpected hiccups, and they were both so helpful throughout the process. We will certainly be back!!!
James was very helpful in replacing my phone. Extremely knowledgeable and expidited to process to get me in and out within 20 minutes. Highly recommend!
Jesse was very knowledgeable and helpful. My phone died, and he helped me get a replacement phone up and running in no time. Really excellent customer service, and made me glad to be a Verizon customer.
Some people fear cell phone stores. Long lines. Insufficient answers. High cost of new phones. Not here! This place is great. James will give you a straight answer and is the best I've ever dealt with. The whole staff is great. Cell phone issues are terrible when they occur, but my experience here was better than I could have expected.
If you want a straight-shooter, then James is your guy. Was very helpful and able to answer all my questions. Fear cellphone stores? No more! Give James a visit and he'll help you out, and if he can't he can tell you where to go! Hope I don't need to go in again for a while but helps to know it will go smoothly if I have to!
This location is always great, but my latest visit was my first experience with James and Haley, both of whom were immensely helpful and very friendly. The many, many 5 star reviews for this location are well earned.
I'm really glad that I chose this location. Staff is super knowledgeable and I didn't have to really wait to be helped. I got in and out with a new phone and a couple accessories. Store manager even checked in to make sure I had everything I needed before I left. Customer for life.
Was at the store this past weekend and Elijah was so helpful. He gsvd me helpful information that a corporate Verizon store did not. He wss so nice and transferred my phone over to the new one when the other store did not and I wasn’t able to. Very personable and he won me over as a future customer.
James was extremely friendly and genuine while at the same time highly efficient with his service. In and out in no more than 10 minutes for a phone upgrade.
James was extremely helpful in figuring out my messy phone debacle. He was genuine and I felt at ease while working with him. I will be exclusively coming to this location from now on.
Got a new phone at the verizon store in Bayview. Was helped by Dre and James. They were very patient and helpful and professional. They answered all my questions and pointed things out I never even thought to ask. I couldn't be happier with the service and my new phone.
Went in looking for info on switching over and was met w professionalism and staff that was very knowledgable. If you ever had to pick a verizon store to go into this is the one to go. James and Dr. Dre are the best ive had the pleasure of dealing with.
Fixed my phone. Great job.
Came in with no idea what we wanted and open for options, needing an upgrade on a phone. James was SO helpful and funny! I highly recommend coming to this store! We will always come here for future help and upgrades.
I called the Verizon Store 2121 S Kinnickinnic Avenue, Milwaukee, WI 53207 Ste 4 and spoke to Elijah Patrowsky who invited me in to consult on new phone plans. I met with Elijah who was friendly and knowledgeable. He was patient with me and answered all my questions. After consulting with him I decided to switch after 21 years of AT&T to Verizon. I am very pleased with my new phone provider!
James at the Verizon store in bayview was incredibly helpful with all my needs and concerns i had with my account today. I highly recommend everyone to visit him for any future needs. Happy customer!
I came and took out two iPhone 11s and I don’t know her name exactly but the middle eastern lady treated me like a king and set up everything in about 45 minutes. Safe to say she’s a beast 💪🏽 I even got my stepmom and dad to switch to Verizon . …
Had an excellence experience at this store! James Gabl was the nicest and best store manager I have ever met! Come to this Verizon store!!! Saved me so much money and really helped me understand what I was buying! THANK YOU:)
I loved it here. James had so many stories and he told them so vigorously! He answered my Pacific needs right away! Everyone should come here, I'm not saying anything crazy right? Good talk!!!!
Dre was great. He was very helpful and made sure we understood everything we needed to know. If I ever needed help or anything I would most definitely go to him for it. Thanks Dre
Antonio was very helpful, he went above and beyond to help us. He was really knowledgeable about the plans and what add ons we actually used. Would really recommend this location.
Very good costumer service,
James was an AMAZING help ! I never write reviews, but I had to write one about my experience today ...And Let me just say, Ive never had a better experience at a Verizon store ! Thank you James and Jesse ! I will for sure be coming back to this location.
Very knowledgeable, in and out right away. Anyone who wants to get a phone and knows what they’re doing go to Verizon in Bayview. The guy we had was perfect and knew exactly what he’s doing
I went in to upgrade my phone and the employees, James and Jesse, were extremely helpful and very friendly. They were able to get my upgrade done quickly and efficiently! I highly recommend this store!!!
James is one of the most hilarious people I’ve ever had in cellular. Very quick and treats customers well. Cool dude, even though he is a fib.
This was my first time at this particular location.. from the time I called to see if they were open.. until I left.. I was incredibly impressed with how professional and knowledgeable the staff was.. James and his crew helped me with my upgrades and accessories..I even added another line..i will definitely continue using this location for all my Verizon needs.. thanks again guys!
Had great customer service buying a new phone. Very helpful associate Lee.
My experience with James Gabl has been a wonderful experience I enjoyed his customer service . He was very down to earth explained everything to me I didn’t understand. I will come back again with his service....
Staff was incredibly helpful and knowledgeable. I went in having an idea of what I wanted and the staff (James) really helped solidify my decision. Would definitely recommend coming to this store
One word... Wow!!!
Extremely friendly and helpful staff!!! Went in for a long overdue upgrade and thanks to Hayley and Cali with their awesome teamwork, the process was very pleasant and quite painless.
I highly recommend this location!!!
Jesse went above and beyond to solve a problem created by someone else. I cannot recommend him highly enough.
James was great to work with, explaining everything. And he did not laugh at the old nonsmartphone I was replacing. I entered the age of smart phones, and it was fun!
Great selection of phone cases and accessories! James was very helpful and answered all of my questions. I’ll definitely be back when I’m ready for a new phone.
Jesse was extremely helpful and patient with my phone replacement, it was very much appreciated, I will definitely recommend this store and Jesse to my friends for future service.
Very professional and thorough. Only negative was predicted arrival time way off and not very good updates given for ETA.
James G. really helped me out with my new device (brought my own). Great service; I will definitely come back to this location. Thank you!!
Thanks to Elijah and James super awesome helped me set up my iPhone they also have this new awesome device for your car called the hum that gives you constant diagnostic on your vehicle super cool.
Sweta is super helpful. Best cell phone customer service I’ve ever experienced. Thank you!
Large store, but employees aren't very knowledgeable about their products. They didn't know what phones were sold by Verizon nor details about the plans. Go to the Verizon by Miller Park-- they have a small shop, but the service is better.
I have been to this location twice and both times James was extremely friendly and helpful. His customer service was top notch and I would highly recommend stopping in to this store.
James Gabl was amazing and very helpful! Very satisfied customer. We will definitely be visiting James for any future purchases.
Stopped by and was happily assisted by Chong and Jorge in purchasing a new phone. They worked with knowledge and enthusiasm making the process quick and enjoyable.
Great customer service. Well informed, friendly and helpful. I will go out of my way and drive the extra couple miles to use this store.
I'm very happy with the service, I have been coming in to this location for over a month contemplating on rather my wife and I would upgrade to a modern phone and today I finally pulled the trigger, thanks Dre for making this a smooth transition.
I came early before they had opened but the worker James noticed me outside and was so kind to let me in. He helped me with everything I needed. Highly recommend going here!! Go to James !!
Best Supporting and customer service
i seldom have a good experience at phone stores, but this place rocked it, quick to be helped, no aggressive upselling, and spoke plain talk to me...will def return here in the future!
I went into this Verizon store with a destroyed phone and James Gable immediately greeted me with a big smile and helping hands. I went in ready to buy another phone and he pointed me in the direction of fixing the screen and saved me loads of money. Thank you James!!!
James was incredibly friendly and helpful. I was greeted and assisted right away when I walked in the door. Will definitely be back!
Jose was terrific patient with explaining things and thorough and taking care of the details
Omar really went above and beyond helping me with my phone. Truly appreciated
Great customer service:
James made picking out my new iPhone and setting it up a breeze. Very knowledgeable - provided a great customer experience!
We worked with both Elijah and James and they were both well informed and helpful in the process with switching us over from another wireless company.
James was fantastic! Great service and he has a super clean store! 5/5 and will definitely come back
Sweta was wonderful to work with and had a super fast and great experience here!
James was very helpful! I appreciate his energy and non-traditional tactics to sales and customer service.
Dre and James were great, I had a tech issue and they were able to identify the isssue and get everything working again right away.
James is hands down one of the best people I've worked with in getting a new phone. He was super funny and refreshingly honest!
Dr Dre was fantastic and so very helpful - he restored my phone for me and helped me setup my new iPhone X - great experience
Sweta was so kind and helpful!
Sweata was the best associate I have ever dealt with at a wireless store.
This place had great service. The 2 that work there need to get a raise!
Amazing customer service and a beyond knowledgeable staff.
I'd recommend thier staff to anyone, especially James. He was super helpful!!
Always available so I can pay my phone bill and process is short and doesn’t consume time
Staff was very helpful and knowledgeable. Everyone who I interacted with had a great attitude and definitely went above and beyond to give me the best deal possible.
OMAR WHO IS WITH VERIZON IN MILWAUKEE HELPED ME SWITCH MY PHONE SERVICE FROM AT&T, HE IS A ASSET TO VERIZON
This is by far the best Verizon store I've ever been to. The people are always kind and helpful. Especially Jesse and James. Not Jesse James. Jesse AND James.
James Gabl was very knowledgeable and very helpful! Great rep. Took care of everything and made it enjoyable.
James was professional and very knowledgeable. Would recommend, I've found my new go-to Verizon store!
Friendly helpful staff. Verizon has amazing staff at their kinnickinnic location.
Great service. Very nice, honest, and helpful people. If you have any issues, they will help you out and give you honest answer and assistance.
James and Dray were awesome to work with. They really went above and beyond, what a great experience.
GREAT LOCATION!
Came in with some questions about purchasing a new phone and adding lines and James wrote things out and explained perfectly! Thanks again!
Omar provided excellent customer service and was very professional.
James was excellent! Very helpful in finding me a new phone. Highly recommended!
Professional, kind, attentive service
These guys are awesome! They make you experience a good one highly recommend! Promt and great service!
Great customer service
Very professional and outstanding employee's super friendly staff and very warming and appealing atmosphere and speacially Jesse Cass very professional good interpersonal relationship , and very good sense of humor the experience and process was easy and fun really good service!!! A+
This store is da beeez kneeez. James just helped with my iPhone, which was acting stupid! I will only come see James from now on. It’s like getting a phone and a show!!!!
Today's visit: Staff member went above and beyond to fit my uniquely, urgent situation. Pleasurable staff, and in a genuine way.
Polite, courteous, patient, well versed. A good experience.
Chris was very helpful and knowledgeable! Made all our necessary account changes and still saved us some $.
Joey was very helpful fast and all around fun to talk to thank you for a great experience and helping me set things up
James and Elijah are really nice and helpful, always willing to take calls from us to solve our issues.
This store is the best Dr. Dre helped me with the new phone he sold me, he also helped me retrieve my data thanks again.
Thank you James for fixing my issue so quickly and efficiently. I was in an out within 5 minutes. Thank you James for your kindness and professionalism.
Elijah was cooler than the other side of the pillow. Its super hard to answer all my mom's questions ( because she has 1000) and he did not let her leave until he answered them all.
James was fantastic and very helpful in helping connect a new line and activating a phone. Highly recommend!
James is fantasticly helpful and knowledgable. This is the cleanest store I have ever seen. Period. Would recommend.
Very helpful staff
Best experience at a Verizon store. Phenomenal staff that made sure we were getting what we needed and not the most expensive item.
LOVE the new location. James was very helpful and knowledgeable. Great customer service!
James is super helpful and got me a great deal! Best Verizon store I’ve been to.
James is awesome!!!! I was helped by Joey at the Miller park way store too. These guys are hysterical!!!!
James and Dre were a lot of fun to work and answered my many questions patiently.
I came in to do a content transfer which they did quickly thanks James and Dre for all the help I recommend this location to everyone.
James is wonderful. I'm glad I came to this location instead of on line.eery thing taken care of in 15 mins
Awesome service! Clean friendly, immediately Graehem helped us out so mucho !! Thank you guys for the help!
James was helpful. Sold me a phone with little to no trouble. 20 minutes in and out. Thanks James
Best service ever ! James and Joseph are so funny ! Very professional and helpful !! I just loved this place!
Thank you guys!
Honest about phone and plan options. Was willing to crunch many different options and the subsequent numbers, probably to an exhaustive degree (I’m sorry but GREATLY appreciate it!)
Absolutely the best customer service I have had from anywhere. Great team.
Completely awesome experience with Elijah and Calli! Would highly recommend this location!!! Thanks again for all your help!
Great customer service and extremely knowledgeable
Easy in, easy out. My wife and I got our new S10's through Elijah who was fantastic.
Friendly atmosphere, very personable employees. They helped me transfer all my info my my switch to verizon a breeze
Not super happy they promised me my phone will be here in 2 days and it was still two states away two days later
James was really funny and super professional. I was with a friend who needed to get a new phone and I would come back to buy one from him.
Great service, laid-back atmosphere. Very knowledgeable staff. Can’t ask for more than that.
The manager was great! I’ll be back anytime I get something phone related.
All I can say is wow what an amazing place to be, Dre is an awesome guy to buy a phone from, highly recommended.
Elijah and James are amazing came in and got helped get a brand new phone swiftly.
Solution sovler orientated staff and willing to go the extra mile for me
Thank you
Very nice and informed staff. Spoke to James who was very helpful. Good location.
I worked with James and he was fantastic. I highly recommend this store.
They are GREAT!
Kind friendly staff! My questions and concerns were answered promptly! The employee that assisted me was James. Thanks for your help!
Friendly associates and spacious floor plan.
James Gabl was professional, friendly and helpful. The process went smoothly!
Came in for a case and JAMES gave me a great deal!!!! I'll come back and see him for any of my phone needs!!!!
stopped in for a charger. James was very friendly and funny! Great store!
This place is awesome and the people that work are amazing help with everything shoutout to our helper Sweta
Had quick friendly service, so glad your so close.
Awesome staff, real friendly. Elijah and James were amazing.
The customer service is outstanding, and they helped me with everything I needed. I definitely recommend this Verizon location.
Thanks to James for helping my husband and I so quickly! Prompt service, great staff.
James and Jesse hooked me up. Great service, courteous and no waitimg!
Spoke with Dylan (spelling) and he fixed my problem. Going back to get my upgrade through him
James was super helpful and willing to help with the installation of my new phone!!
Just visiting Milwaukee and my Boost Mobile phone stop working, Dre help me switch over to Verizon and he was great thanks
Great customer service. Elijah and James were fantastic.
What a great team, they helped me so much. Fixed my issue and are great team.
Dre was really helpful and appreciated that he setup my new phone!
Incredible customer service! Friendly and helpful in every way!
Great staff, too care of getting me a new phone minutes before closing.
James is awesome!!!! Super funny and friendly!!!! Will only come back if he is here!!!
Super friendly staff!
The level of expertise at this location is astonishing, I highly recommend this Verizon store and ask for Dre!
Solid service. Awesome working with Eli. Will return and would recommend.
This store was the best visit store I've been to . Thank you an see you next time.
James and DeAndre are great, helped me find exactly what I needed.
Really great store and experience thanks Dr. Dre you rock!
Jessie was great and very helpful.
Extremely helpful!
Thanks Dre for making this an easy experience will definitely will return in the future.
Great experience, extremely friendly customer service from James Gabl
Had a blast at this store with Dre keep up the good service!
Visit the location today Joey and James were so helpful i will make this my go to Verizon location!!!!
Nakita
Thanks Dre for helping switch my phone over to my new device this experience was painless.
James & Elijah were very helpful and excellent to work with.
The woman was very fast and friendly
This was the single best experience in a cell phone store when they normally suck!
Had a great experience thanks Dr. Dre you’re great!
Got my bill paid had a nice conversion with the specialist
Had an issue with my phone and James was extremely helpful.
Great location and environment friendly and welcoming and Dre is really helpful.
Amazing service. No nonsense, genuine and honest recommendations. Thank you.
Love this location, Dr. Dre and James are experts, 2 thumbs up...
Great location and quick-no fuss staff. Will be using this location going forward.
Lee and the the rest of the team were outstanding! Need I say more.
THANK YOU ELIJAH FOR A HELPING ME WITH ALL MY IPHONE ISSUE AND FOR HAVING A GREAT PERSONALITY.
Thanks Dre for the fantastic time and helping me with my purchase.
Great customer service! Will definitely be back!
Luv this location , always get fast friendly service without the needing to sign in .
This store was great Dre did a wonderful job!
Jesse (George) is the best !
Good customer service but wait time usually is long!!
Always super helpful, especially when I'm in deep doodoo
These guys are the best!! Excellent customer service!
Really awesome store cool atmosphere thanks Dre!
Went in for a SIM swap, ended up having a really good time.
Good attention!!
Lee was very helpful and friendly
Thanks Dre and James for helping with my Note 9 purchase!
Ask for Lee!! Best one in there
Excellent Experience and wonderful staff thanks Dre!
Thank you for your understanding in a very difficult circumstances, I can not speak more highly of people who work here.
Awesome staff you have to come visit Elijah and Dre
James was very helpful! Great service!
Nice store and great staff, Dre was awesome!
So very helpful and best rep ever!! Thank you for all that you do!
Thanks Dre for your help! Elijah is cool
WOW THIS STORE IS AMAZING, CUSTOMER SERVICE 10/10!
It was very helpful
Great store. James was good
Got the phone I desired for reasonable cost.
Dre and James are excellent reps thanks for the help
Excellent Customer Service!
Excellent service!! James was fantastic!!
Great service provided by Dre and Elijah
Great service, very friendly and helpful.
Friendly people! James and Elijah nice!
Great location and staff thanks Dre....
Amazing customer support
Great
Dre is awesome, great service and knowledgeable
Very knowledgeable and helpful, great location!
Great staff to work with and really helpful
Thanks for setting up my new phone Dre
James and Dre were awesome!
Super genuine employees, James rocks!
Dre was awesome and very knowledgeable thanks!!!!
James is really nice and helpful.
Great place, come in and ask for James!
Excellent experience thanks Dre!
Thanks Dre for a wonderful experience!
Awesome experience
Chong Lee is the man
Really helpful staff thanks Dre
Nice, quick and easy thanks Dre!
Thumbs up good time happy!
Dre, Elijah, and James are awesome
James was a great help!
Fast and friendly
Great location, wonderful staff....
Jesse was EXTREMELY helpful
Great store thanks Dre
Dre and Graham are awesome.
Thanks for a great time thanks Dre
Joey was very helpful!
Great!!..Eli is the best!
James did fine
Quick and easy
Great service Dre
James was AWESOME.
Great job Dre
Great Job Dre
Knowledgeable staff, efficient.
Helpful and very polite
Dre was cool :)
Josh is fantastic
Great staff!!
Thanks Elijah and Dre
Dre is the best
Excellent
Awesome experience!!!
Good service
Thanks Dre!
Great location
Cool Staff
Awesome employee she should be made manager
Had a good experience at the Verizon in Long Grove ! They are very knowledgeable and helped me get a new phone and more data!
Sweta is the best and was so nice :)