Reviews of AT&T Store. (Cell Phone Store) in Manchester (New Hampshire).

AT&T Store

132 Reviews

74 Comments

Cell phone store

906 S Willow St, Manchester, NH 03103, United States

Go to all the reviews

Description Map Opening Hours Reviews Contact Photos

Description

Information of AT&T Store, Cell phone store in Manchester (New Hampshire)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

Map

Open hours of AT&T Store

Sunday

11 am–5 pm

Monday

10 am–7 pm

Tuesday

10 am–7 pm

Wednesday

10 am–7 pm

Thursday

10 am–7 pm

Friday

10 am–7 pm

Saturday

10 am–7 pm

Popular times

Sunday

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Monday

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Tuesday

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Wednesday

10
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Thursday

10
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Friday

10
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Saturday

11
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Reviews of AT&T Store

Jacqueline Pickowicz

My phone was trashed and I needed a new one ASAP! Tim at the S.Willow Manchester location was amazing! I was in and out in less time than I had ever anticipated, with a new phone, and the best possible price! He was helping 2-3 people at the same time, calm, cool 😎 and welcoming. Tim is one stellar rep for AT &T!! …

STARSD

Went in to have them help me reset my phone. After the reset, Google didn't recognize my device had to get my laptop and get that situation corrected. But the reset went fine. The guy Tim was great and was able to help me get it all going again!

M Mele

Had a complicated situation and the two superstar associates were stellar at resolving my problems. Extremely knowledgeable and friendly. Will come back again. Top service.

Justin LeBlanc

I went in for an att next upgrade, I was greeted at the door and immediately helped by a lady ( I forget her name). Got the phone I wanted with 0 issues.

Gera Adomako

I received help from Nygel and was very relieved he was able to help me to replace my broken phone quickly and with the style that I wanted (iPhone 14 Pro). There was hardly any wait and he was very friendly, accommodating, & eager to help both myself and the other customer who had come in before I did.

Rose Prunier

Sarah and Tim were outstanding! Professional, informative, helpful. They took the time to answer each question, explaining things in a way that was easy to understand. Great experience-!

Philip Pelletier

They were very helpful! I had problems with my bill and helped me with talking to customer care even after the 1st representative hung up on the AT&T store manager! With how helpful and fantastic they are a 5 star rating isn’t good enough!! They are 10 stars in my book!!!

Alexina Gillis

Sarah was great and helped us with every single question and made us feel very comfortable and confident with our purchase even after coming in with a whole mess of problems that Walmart created. She was able to fully reverse those issues and even gave us a better deal than we were initially expecting. Sarah was amazing!

Gloria Billups

My experience with this store was very exceptional. The girl with the short hair (didn't get her name) was very helpful and pleasant. I would definitely return and also tell my relatives and friends where to purchase any AT&T products. I am very happy with my new phone.

Thomas Collette

they were very helpful on a contract upgrade, explaining all the options and why they were beneficial. Also traded up on an iphone which they did very quickly and without any problems. Very good team at this store.

M S

I have used this location twice in the last month to purchase new phones. Sarah was awesome! So helpful, pleasant and knowledgeable. Great overall experience, I will definitely return!

James Gaskell

Came in just after opening. Store was clean and organized. I was greeted and helped right away. All my questions were answered and I left with what I wanted.

Abbie Martin

Sarah was a tremendous help with getting our account on the right track and was very patient facilitating a very long call with customer service. Excellent service we will be back!!!

Gary Therrien

I hate phone shopping, but this store completely changed that around when Vicky came to help me out. She knows her stuff very well and made the whole experience far more relaxing then every other place i have been to before. Vicky is truly a superstar. Thank you.

JEAN DE DIEU KAMPAYANA

Just a great customer care: the agent is happy to help, clear and concise communication, affordable prices. Keep the good work.👍 …

Ayslinn Ready

Jody was so helpful and knowledgeable. She made the normal arduous process a breeze. She was excited to help us get our son his first phone and made the experience fun.

Brianna Eileen

My husband and I were supposed to go to another AT&T store to switch carriers and get new phones. We showed up there at 10am when they opened and the doors were locked. After waiting a few minutes, we called this location. Jen picked up right away and assisted us with everything we needed. She was waiting for us to arrive at this location and gave us everything we needed. My husband and I were in a bit of a time crunch and she assisted us quickly and efficiently. I would give 10 stars if I could! 😁

Danielle Torgersen

Just got a new iPhone 11 Pro Max. When it came in the mail yesterday I switched everything over including my old SIM but it wouldn’t activate. I was stressing out and couldn’t figure out what was wrong. I had limited time between an appointment and getting back to work, so I ran in to the nearest AT&T store. Kenny was friendly, helpful, and quickly figured out that it was an easy fix. Just needed a new SIM. I was in an out in 5 minutes. I wish every visit to an AT&T (or any business in general) was this efficient! Kudos to Kenny!

Andrew

Excellent customer service. Jennifer did an excellent job multitasking helping my girlfriend and I while she was finishing up with another customer without taking her attention away from the customer before us.

Cheri Coughlin

I am SO relieved I found this AT&T store and the manager Matt who was working! I had just switched from an older Android phone to a new iPhone (at a different retailer). I am not very tech savvy, so I didn't think it'd be a problem to transfer my contacts/photos/emails/etc. to my new iPhone. After fiddling with my Android for a few minutes the associate at the store (where I had just purchased an iPhone X) told me they "weren't trained" to transfer data from phones that were as "old as mine" and said that maybe the Apple store would know what to do. I was a little upset at this point but took his advice. After waiting over an hour at the Apple store, I was told that this was not a service they could offer me as they were too busy and I didn't buy the phone there. So at this point I had spent my entire Saturday afternoon running around with still no solution. I searched the web for another cell store in the area, and decided to give it one last try, and walked into the (Prime?) AT&T store. I am writing this review with such detail specifically because the customer service, professionalism, and genuine kindness demonstrated by Matt is not something you come across every day. Not only did he fix my problem, he seemed happy to do so. Of all the people who should have assisted me, he was the only one not "obligated" to help me. Yet, his demeanor was as if I had bought the new phone and a slew of accessories directly from him/his store! I am so glad I found this place, and I will tell anyone I come across who needs a new cell to go directly to Matt/ this AT&T! It may not seem like a lot, but I went from having a terrible day (including the thought of losing all my info on my old phone...which is very personal to me), to leaving AT&T with a huge sense of relief. I can't thank Matt and whomever is above him enough for such a positive experience. Thank you so much again!!

tamara walker

Wonderful, Had an incredibly wonderful experience with the staff of this store. Everyone gave me their undivided attention as was incredibly polite. Leaving no questions left unanswered Pleasant time overall with low wait times Ultimately I recommend these guys. Top notch sales team. Surely they're taken care of which is why they're so happy. These folks are the Prime rib of AT&T sales teams. If there are any boxes they've gotta check you can guarantee they've got it covered. #check4boxes

Sara Bucknam

Great experience; the manager was at the door to greet me before it even shut behind me! He assisted me with transferring all my data to my new iPhone, which is above and beyond what any cell phone store has ever done for me. Plus he did it with a smile. I will be recommending all my friends and family who are in the market for a cell phone or other device to visit this Manchester branch!! Thanks for a A+ experience and I will be back!

Jennifer Martel

If you're looking for great service this is the place! Very helpful and informative. If you have an issue they go the extra mile to figure it out. Definitely recommend this store.

Ken Garnsey

Sarah was awsome!!! What a pro!!.. Extremely knowledgeable and helpfull... My phone crashed so I had to get a new phone.. I Didn't have access to any contacts, photos or anything else from my old phone because it just wouldn't turn on.. Luckily back in September I transferred information from my phone to my computer.. I had no idea if that information could be used or even if it was possible to transfer to my new phone. Sarah quickly walked me through and enabled me to retrieve over 400 contacts and over 2000 pictures... What a huge Relief!!! She also walked me through the steps to backup all my information to Google storage so I will never lose that information again... She went above and beyond! Outstanding service.. Thank you so much!!

Kayla Meredith

Switched to AT&T and when picking up my new phone the associates had excellent customer service skills and were very helpful and personable. Definitely recommend this store and am hoping the actual cell service is as great as the store associates were! Thank you all again!

Brett Demers

Bought a new phone and had a fantastic experience with Victoria. Very knowledgeable and helped me through the process of getting a new phone.

Stacey Montello

My experience today with the new employee Tyler was the best experience I've had in this store. After my last experience with previous employees I wasn't going to do business there again. Tyler was knowledgeable, friendly and made the atmosphere pleasant to be around. I'll be back there again with any of my phone needs.

Louis Ferola

My wife and I went here tonight as we each have cell phones that we’ve had through Verizon for a decade. As time has gone on the Verizon bill has gone up and up and the lack of service has been very frustrating to deal with. We were shopping around to see what other options were out there and when we went in and dealt with Matt Gagne and the sales rep that works for him (sorry I forgot your name) we never walked back out. We carried over both our numbers to AT&T, my wife went from an iPhone 7 to a brand new 11 and I went from an 8plus to a brand new 11! Bonus! Additionally we added a 3rd line to put on a brand new iPad which we had wanted for a while. So two brand new phones, a brand new iPad, all unlimited talk, text and data and after all that, we’ll be getting better more reliable service AND......it’s going to end up being about $20 cheaper than what we paid for the two old phones with Verizon. Matt and the other gentleman were very helpful. They were extremely friendly and personable and it was one of the best larger ticket item purchases I’ve made in a long long time. If you have had any thoughts about switching carriers, PLEASE go in and see Matt Gagne and his crew! Thanks again for everything!!!

Marta Mejia

Karina is AMAZING! She is great at focusing on what customers need and require. You have a real instinct to understand our customers. Good work! I'll always request you when I need to visit again. THANK YOU!

sean cooper

I went into the store with the intent if changing cell phone providers due to att lack of customer service from corporate. Sarah spent the time to give me options. She didnt seem to be trying to convince me to stay. Just educated me on options which is all I really was asking for from the get go. Following day, I went in and Judy provided the same level of customer service. Ultimately, I stayed with att because of Sarah and Judy.

Karen Cupples

Wonderful experience at this store! I went to this store 2 days in a row because I couldn't figure out how to use my new cell phone. They were so helpful, answering all my questions and giving me advice on how to use the phone. I will be recommending this store to all my friends.

Kristie

I had a major blonde moment and couldn't figure out how to activate my new iphone X... I ran over to this store and they jumped right on helping me, got me set to go and even beautifully tossed on my screen protector for me (because Lord knows, I'd mess it up if I tried myself haha). But seriously, very helpful, very knowledgeable and very quick! 10/10 would recommend to a friend on AT&T

Linda Purdy

OMG. I have had over 3 hours of help.....trying to access my HBO max through MY ATT access... no luck. It has been part of my package forever. With the latest way top rate new release movies are being shown was determined to get this fixed. I went on down to the south willow street store and met John. He had me up and on in 5 minutes. Thank a bunch Youngman.

John Snow

The best experience i ever had at a retail store. The guys there were awesome. We had an intersting about dragonball super. Overall this is definitely the best att store to come to in Manchester. I call it my best kept secret.

Alicia Nichols

Karina went above and beyond to help me get the best plan. She set everything up for me too. Couldn't be happier. Also thanks Matt for going to another store to get my phone.

Charles Maly

Great Service! I came in right as they were closing because I didn't know what time they closed, but they still offered to help me. They helped me with a phone upgrade and even managed to get me unlimited data at a cheaper price than what I had been paying! Highly recommend this location

Evelyn Ortiz

Dylan and John were very knowledge, friendly and provided excellent service! Definitely returning to this store for future cellphone needs.

Mercedes Roby

Good service and place was clean. Friendly staff. Great time. John has beautiful blue eyes they remind of the ocean.

Jennifer Mafera

My boyfriend got new phone & service here after Verizon bricked on their customer service. We had a great experience.

Victoria Roby

Store is looking beautiful and smells clean. Everything seems to be in working order and very professional

Charles-Chuck Lockman

I received excellent & courteous service from Matt Tarpy (manager). The March Ave. location in Manchester NH will be my favorite AT&T Store from now on. (Chuck L.)

Deb Cross

Jennifer and John were amazing! Best customer service experience I have ever had in a store.

Michael Beverley

Extremely helpful. More interested in meeting my needs than making me a customer. Suggested other vendors more than once. Supports veterans.

Rebecca Kelliher

The 2 men were very knowledgeable and friendly. They got my new phone up and running quickly. I highly recommend this location.

Kris Walker (kraizter)

Helpful staff! They helped my aunt swap over her contacts and cut her current sim card to fit her new phone!

Jack Stinnett

I bought my iPhone 12 from John, very down to earth honest guy. Definitely recommend

Maria Roy

I had very nice experience , all crew very nice and helpful. I will recommend to everyone I know . Thank you!!

Victoria Faucher

Knowledgeable, professional and friendliest service I have ever experienced.

Matthew Maniaci

I went to every store I could and these guys pointed me to Londonderry who sent me to Concord where I got the only data cable for my phone within 100 miles... AWESOME

Christina Erwin

So helpful, knowledgeable, and easy to work with. It was a pleasure to upgrade my phone :)

Cindy Bosse

This place has the best customer service of anywhere.. love the service and product. Would recommend to anyone....Thanks Tylor for all your help and knowledge....