Reviews of Cox Authorized Retailer. (Cell Phone Store) in Las Vegas (Nevada).

Cox Authorized Retailer

458 Reviews

182 Comments

Cell phone store

Cable company

1045 S Rainbow Blvd, Las Vegas, NV 89145, United States

Description

Information of Cox Authorized Retailer, Cell phone store in Las Vegas (Nevada)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of Cox Authorized Retailer

Reviews of Cox Authorized Retailer

Jaime Garrett

Today my husband and I spoke with Larissa to upgrade our modem. She was very knowledgeable and attentive best customer service we have had from a company in a long time. Thank you again Larrisa!!

Jeffrey Stone

Tammy was a great help explaining and just an all around good experience.

F. Wesley “UBi” Hall Jr

Now this is how a store should be ran! The day I went to this location it was 119° F outside! One of the employees stationed at the door opened it for me as I entered the store and wished me a pleasant greeting. The attendant behind the counter I showed me forward quickly after dealing with her present customer. I had multiple items and multiple issues to handle and the employee behind the counter was so knowledgeable and well-trained that she went item by item issue by issue and tick each box off quickly, efficiently, and satisfactorily! The employee behind the counter then wished me a wonderful day and I return the gesture and as I went to leave the store the same employee who opened the door for me to enter open the door for me to exit and also wished me a pleasant day and I reciprocated. If this Cox location is out of your way please add the tent or 20 minutes it might add to your trip on to it because you will be handled swiftly, professionally, efficiently, and most importantly each of the aforementioned actions will be done with a smile and that is a rare commodity. Thank you Cox for caring about who you hire, how you train them, and caring enough about who you put behind that counter because they are the face of your company and the people at this store deserve 10 Stars not the five that can give them!

James Bean

As usual, they aren't going to honor the advertised price. Of course they try to sell you a Cadillac, when all you want is a Smart Car. All in all good service even though I ended up paying more than the advertised price.

Greggory Sheahan

After I was called to the counter, the attendant went to the back to get a new box...and NEVER returned!! Another attendant had to go get her🤬 …

Jessica Sabina

Went in to pay my bill after it raising out of nowhere. A lovely young lady named Katie helped us and explained what was going on in my account and even fixed our slow router problem buy informing me that my router was old and upgraded me to a new one and activated it for me. She was so helpful and so polite and thorough, even with my tons of questions. Very glad to have went in and received this kind of customer service. Thank you Katie.

Seth Love

Very busy when I went in. Most were helping people, trying not to have the customer wait. This is good. However one guy was more busy entering in work he could do later, instead of helping his colleagues move the customers along. That, and the guy could have been more helpful of where and how to set up wifi networks. Nonetheless was a quick trip.

trapgodjp

This place is great we literally pulled up at 6 right they were about to close and they were ready to leave they still helped us with five start customer service the manager was amazing every single employee was amazing they didn’t have to help us but performed above and beyond customer service for us. I literally can’t give them enough credit they made a customer for life with their customer service.

Laura Fucile

The crew is helpful and pleasant to us customers. They explain everything to their customers. All five who were working today were very informative and nice while helping us.

Brian 1724

My modem was giving me problems and I took it into the store and they replaced it without a question. Fast and courteous service and I appreciate their hard work during the pandemic .

Jay Pressley

In and out quickly, employees are very professional, polite, and friendly. The gentleman that assisted me was able to answer my questions in a timely manner and everyone worked hard to keep a line from forming which is good because it appeared to be a pretty busy time. Extremely satisfied with my visit!

Neda Cardenas

Even though it was fairly busy in the store at the time we went we were still helped quickly. The gentleman that helped us wasn't too friendly but he was very knowledgeable and explained our product and services very well.

Joshua Tucker

I went to trade in equipment and I was done and out of there in less then 10 minutes. Only a few people are allowed in at a time, everyone is wearing masks, and the workers are really friendly!

J Collins

Open on Sunday, unlike Cox official store! The two gentlemen working 12/9/2018 at lunchtime were very courteous, efficient and effective! I was here a year ago and only had problems with swindling staff. It seems a change in personnel did the trick!

Zaira Guzman

Just want to say that by far this store has one of the best customer service, they made my experience easy and seamless....I have dealt with the Sahara location and phone customer service and never have been treated the way this location treated me....the manager was very patient and the sales rep too...they listen to my issue and I got a resolution in no time!! My husband and I have been clients for about 3 years now...and I can say out of the 3 years this is the first time I can say Im satisfied with cox customer service, we didnt have to talk to 10 different people or had to wait for 2 hours to get no resolution!! Thank you Rainbow team!!

tim umphress

Arrived just after store opened. Computers down and long line. Had to wait an hour just to pick up a router. Staff was friendly but operations seemed a little unorganized. Only one visit so may be better than my experience at other times. They will defiantly try to up sell you while your there

Shirley Mendaros

The parking is really horrible and the service is really super slow. They can be a lot more efficient and it falls into that. Rainbow Charleston Plaza that I made a review about people in the parking lot are just way too fast for it to be so small accidents happen all the time.

1313Glock45 God, Guns, Guitars

THE BEST! OK, is this the "fanciest" Cox store in Vegas? Not exactly... The "flashiest"? Um, no. Now the IMPORTANT stuff: THE friendliest staff! THE most helpful staff! THE most knowledgeable staff! THE best stocked store! Well worth the extra time and effort to come to THIS store if you're anywhere close to Rainbow & Charleston! God bless and take care...

Joshua Gardner

Matin was so very helpful! He got my issue resolved fast and effeciently!

Fern Rivard

I don't understand why dealing with cox over the phone is so hard. I've tried going to the sahara store in the past for something else and they wouldnt help either. Dont even bring up wait times for those endeavors... Mr ALEX is truly a shining example of outstanding customer service and ought to be commended for it. He answered all my questions and was able to help with what needed to be done on our account without any stress or aggravation. I wish I knew about this location sooner. And best of all, NO WAITING!! I can't tell you how happy I am to see someone working for this company that is friendly and actually cares about what the customer wants!

Henry Ramos

I've been to a couple locations, but Daniel at this location is the best. He will go the extra mile for you. If your gonna start service with cox, go see him here first. Ask for Daniel. You'll be happy with the service.

Bill S

I've been having problems with our cable box for the last 2 weeks, have reached out to Cox and not happy with the phone help and even had a repair guy out. Well the box died yesterday, made additional calls and finally got the address where I could go and swap out the box. I called ahead of time and spoke with Diego, and he assured me to come in and he could help me. I drove over 20 minutes to their location, walked in asked for Diego and he walked out introduced him self and then looked up our account, went in the backroom and came out with a new box. In and out in less than 10 minutes. Diego you've given me the best service through Cox and they should be glad they have you. Bill

Zulaika Brown

Went to return equipment as cox is just expensive for no reason . The employee who helped me was nice and understood why I was canceling service with them .

Yazmin Valdivia

5 stars! This is a great location. I received great service from Jorge, he was very kind, helpful and informative. Ended up getting the Silver Bundle and I love it! I recommend you go to him :) Awesome customer service.

Debbie Walton

I accidentally enrolled in auto pay when trying to pay my bill online. They were very helpful and fixed the problem right away. No waiting, I was seen immediately. Great customer service.

Joseph Lawter

Staff were nice and pleasant and the man there got me rolling in a few minutes, but this store is Empty. Imagine an apple store with nothing on the walls and too large displays in the center of the room of the same thing.

M M

My cable installer NATHANIEL was AWSOME‼️ He was PROMPT, POLITE, KNOWLEDGEABLE and very EFFICIENT ‼️ THANK YOU NATE ‼️ YOUR THE MAN ‼️

Francisco Lopez

Employees were very helpful and they answered all of questions with useful information

Niki Haddicks

They provide great service and knowledge. Got me a two year deal for less than what I was paying added a phone.

Versace Josace

They worked quickly with me. Service was good and were open late enough for me to be able to finish work and make it in time to pick up my internet modem.

enrique acosta

Great service!! We walked in at 4:15 & were all done by 4:27 ..!! Asst Mgr Geraldo helped us with what we needed, explained what we needed to do to do it ourselves !! We are definitely going to do all our business at this location!!!

Gerald Williams

I was having problems with installing my internet service. I called the hotline and spoke to a woman that told me my modem wouldnt work. When I came back to the store angry and upset, Gerardo helped me out and was great and everything worked out.

Miquel Tucker

Awesome place but i went to Sahara and Valley View which is the same company but an Indian gentleman went above and beyond to help me with my rather complicated internet situation. This place is great but i understand they are not required to do what i was asking but i called around and the other location helped me out to the point of resolution. I couldnt afford a networking consultant and this guy took 30 mins out of his day to help me for free. Both of these locations are great

Pamela Hearn

He was absolutely fabulous. He was knowledgeable and very nice. Great guy

Kay Kayy

It has a comfortable sofa while you wait. If only they served beer haha. Nice working A.c too. Every one was nice

Diana Kellum

I was returning a modem to them. It was perfectly painless and professional.

Derkle

Was greeted when I came in. Had 1 person in front of me. Service was quick and friendly. Even though I was canceling my service. - 1 ⭐because of location and Parking.

Brandon Urlacher

In and out in less then 30 seconds. Great costumer service backed up with professional staff. Would highly recommend to come here when dealing with internet

Marilyn battle

Joel was of great help..clear n worked at doing his best to get me a better deal. Asked for advice from his co workers. When you are patient with others they are patient with you. Thank you.

Jennifer “Jenny” Deitsch

Returned equipment because Cox is so freaking expensive so cancel the TV service and just kept the Wi-Fi and had to return my cable boxes but the guy was very nice and very Speedy service in and out

Michelle Taylor

Very nice. However I still have not received the email. It had been over an hour. She stated she was sending it then.

Eli Hunter

Im glad i called you guys to change my services from centurylink. The internet speeds with cox are much faster. I can now stream netflix without interruptions (:

Francis Connors

Friendly enough people. But limited in what they can actually do to help. Any issue mildly complex they refer you to customer service over the phone. Cox as a company seems to want to do away with any face to face interaction whenever dealing with billing issues.

Ricardo Saenz

The Cox boys treated me like family. Come here for all your Cox needs. I haven't had Cox services like this in a long time. You won't regret it.

sandra Cook

Staff courteous hard-working and also try to help you solve your problems that you have with your cable TV. Also you don't have to wait a long time to be waited on.

Dina Ballee

Great service from Antony Cortes at 9240 W. Sahara Ave. Thanks, very nice and polite !! and solve my problem very fast !! thanks again .

Nicodemus Escamilla

Great staff, didn't wait long.

Anthony Maisano

I prefer to do most of my transactions online, but this is the second time I've gone here. Friendly knowledgeable staff, this location is great.

Edward Steller

There was a wait because of Covid, but overall good experience. Very professional sales girl.

alexa boccaccio

Extremely helpful! Karl made sure that I understood how to do the instalation and answered all my questions thoroughly and patiently. Highly recommended!

Randy McCutchan

This store and their employees are great. I was helped right away and they took care of my questions

Michael Mull

Bit of a line. Employees were helpful

Kevin Wang

Very good costumers services to the costumers I will come back to open internet service again

J Real

I would like to say my experience at Cox was very good and very helpful

Ari Callejas

Diego was awesome told him the issues we were having with the "coz solution center" on Sahara & Fort Apche he took care of us no problem

Bre Shaw

It's a great authorized retailer, you get in and out pretty quick and they are always friendly.

Reuben Frederick

Nice well versed staff willing to help. Checkout speed is okay but can get slow at peak times

Robert Diaz

The cox boys were super helpful & assisted with all our cable needs! Wonderful service, wonderful faces!

Tippy Smith2

Prices are getting higher looking 4 another cabke alternative all are getting monopoly prices are ridiculous 4 channels packages of reruns & spanish ch shouldn't have 2 pay 4.

Corinna Thompson

These guys here are so helpful, polite and always provide top notch customer service. Thanks Meher, you are AWESOME!

Michael Payton

Not bad, not good....make sure you go early or it will feel like you're at the DMV!!

Penny McQuaid

Quiet and clean. The assistants were knowledgeable and friendly.

Jon Augustine

As a Cox tech seeing this store run was impressive.

Claudine Lee

This branch has the most outstanding staff! Especially George & Cris who are very accomodating, friendly and awesome!

Peter DeLamater

Go to this location (never Rancho). Excellent service from this COX retailer. They answer the phone and never a wait.

Torrilla Vlogs

I came to pick up modem for internet easy fast and great service 👍please Leave a like if this was helpful👍 …

Faisal Irshad

very friendly staff. took care of the issue and guided me really well.

Kurt Dunphy

I want to say that the staff at the retailer was super friendly, but I can't.

daniel petrusevski

I'm sure glad all of you enjoy Cox. If only the entire world could be lucky enough to enjoy Cox too.

Carla Lundy

Matin Fani was great. TY

Mrs Jones

The retail location staff was friendly and helpful.

Leroy Banks

Top store on the west side very respectful my favorite place to pay all my bills point blank the only store i visite

THIZZLE GADDAFI

Really helpful cool dude help me save some money and went over and above the duty of service Talk to Alex hook you up

Dorothy Uwnawich

Awesome customer service very nice and helpful Alex helped me great guy

Jeff Gore

Staff was friendly, unfortunately moved before they installed 2 weeks after first appointment.

Rafael Villa

Great customer service. In and out very quickly..... Very happy...

Zlata Voronina

Best cox retailer for sure , very helpful, 5 min wait time , friendly and helpful staff!

Jamie Cornejo

Moved out of my apt and had to return my equipment. They helped me right away as I walked in the door!

John Penland (Expert Reviewer)

Quick and easy. Had to switch out my older modem. Got the Panoramic.

Fernie Gardoni

Amazing service! The employees where very helpful and nice

Ramon Schmidt

Friendly staff but the waiting time is pain in the a.. (like always).

felicia moraga

Quick service. No long lines. Friendly staff.

Jazz Walker

It was pretty fast the staff was friendly I was in and out of there in less than 30 minutes

Jacqueline Canteberry

Slow service Don't pay there if you have a cutoff it takes 5-7 days for payment to post

Robert Stevenson

Long wait for such short amount of people, but they completed everything

Joana Sanchez

Little wait but excellent customer service!

Stevie Paoki

Gerardo and Karl you best we love you

Michael Sampsell Sr.

They do a nice job good service

Justine Hinz

He was very helpful & friendly.

Gennie Julian

Like this store never have to wait long

Dani Johnson

It's cable which ya gotta have and fast internet

Maria Cintron

Great service quick and easy thank you Jorge!!!

Lori C

Football sunday! Not crowded, friendly, quick service!

Mark Panoy

Pretty good service and very friendly

Jocelyn Beale

5 minute wait!! There was estimated 35 minute wait at Rancho office!!!

Mark Tobler

Service is ok. Easy parking in front.

Let's get this Toast!

Parking lot cramped but good service

Farhad Ezatkhah

New employees, no experience , do not have enough knowledge

Vanessplz

Was kind and sweet wiling to help me

Ronald Davis

Very nice and great service ron

Michelle Beckett

Super friendly staff. Was in and out

Gustavo Morales

Perfect costumer service a pleassure to have cox

Min Pak

This is where you take your old box to upgrade or exchange the for newer one.

Adrian Van Luven

Great service from Meher! Very helpful!

Dave Nezra Pappas

Super easy and quick, all I have to say.

King Blood

Meher a great help excellent service.

Fawn Washington

Good knowledgeable staff and convient options.

Soren Nelson

Fast service, friendly and intelligent employees.

Surelys Perez

Good service,several bilingual representatives

Liz Ch

Good customer service and location.

Ben Sobanski

Very friendly

Juan Espinosa

Ricardo was very kind and helpful.

Duke Penly

Took th time to do everything I need.ed

ecalien

Not enough employees when I showed up.

customtrailerbuilder Llc

Good costumer service and support.

LocalDwlr_Cvtem

Staff is friendly and they are there to help.

Marisol Rodriguez

Service was good.

Terrie Williams

Fast service. Friendly staff.

MRS LA-Quinta LaLa YOUNG

QUICK AND EASY. PROBLEM FREE

Mick zed

Quick service for cox customers

Dominic Nakagawa

Great services here

Valerie Drew

Service was good

A Calvillo

Staff was helpful and informative.

John Meeters

Great customer service.

Carlos Fajardo

Picked up my new box from here

lisa stasak

Fast friendly service.

Y Corona

Fast and Great service

KingBanks 85

They was really helpful.

Michelle Griffin

Great customer service

phillip lopez

Friendly people. In and out in no time.

Marshall Land

not crowded in and out

Att Sahara

Great place to do business

Fitivalevale,Jeddy,JR Maile

It's okay service.

Jose A Hernandez

Come guys i recommended this place

Gwen Arnold

Nice customer service

khandikane patton-griffin

Very professional & friendly

Randolph Martinez Gucciani

So far so good

Mina Parsa

Not bad

Elle West

Friendly Customer Service

Heather Lee

Quick and easy!

Martin Torres

Very helpful staff

Ashlee Stevens

I wish everything was this easy

Pharin Wheaton

Speedy customer service

Gary R

Friendly Staff

Channell Lasiter

Awesome service!

Ron Jones

No lines

Debbie Torres

Love it

Julian Montoya

Good parking...

Luke Michael

Friendly service.

Maurice Bland

Fast

Franzaui Randall

Very convenient

Jorge Lopez

Good

celeste stewart

Service was fast

Jennifer Knight

Friendly and helpful.

Glenn mayeshiro

Fast and easy

Amnistie Boger

Gerardo was this shiznyiz

Ronald Colburn

Fast

Ronald Reyes

Hastle free

Harry Smith Jr

Good

Daniel Thompson

Okay service.

sam phillips

Cable TV company

Crosby Roper

Good

Chandra McDonald

Great

Aaron Mungaray

Quick service

Donald Crooms

Helpful staff

Ruby Marie

Fast service

Joey Esquer

Great location

Felipe Sotelo

Good place

YoboiD2627

Very Helpful

Janet Gutoerrez

(Translation) Excellent service. And the very friendly employees (Original) Excelente servicio. Y los empleados muy amables

Cesar Sanchez

(Translation) Glad to know about this place because they have always helped me in my internet service and they sell me exactly the internet serbisio I ask them for. (Original) Contento de saver de este lugar pues siempre me an ayudado en mi servisio de internet y me venden exactamente el serbisio de internet que les pido.👍👍

Jaime Espinoza

(Translation) Nothing clear about my payment, many hidden surcharges. (Original) Nada claro sobre mi pago , muchos recargos escondidos.

Argelia Alvarez

(Translation) They took good care of me and solved the problem (Original) Me atendieron bien y resolvieron el problema

Rodolfo Perez

(Translation) Excellent atention (Original) Muy buena atención

Joseph Rich

(Translation) Your people are very kind. (Original) Su gente es muy amable.

Jacob Wilson

(Translation) You Jorge (Original) Ty Jorge

jian zhou

(Translation) stick to what you want (Original) 坚持你想要的

Helberth Salazar

(Translation) Excellent (Original) Excelente

Edward Leahy

Anna Cannon

David Barragan

Kelvin Solano Hernández

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