Reviews of AT&T Store. (Cell Phone Store) in Honolulu (Hawaii).

AT&T Store

168 Reviews

79 Comments

Cell phone store

Cell phone store

1067 Kapiolani Blvd, Honolulu, HI 96814, United States

Description

Information of AT&T Store, Cell phone store in Honolulu (Hawaii)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of AT&T Store

Popular times

Sunday

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Reviews of AT&T Store

K C

Corner where store is located looks "shady" and dirty, but I had a good experience once inside the store. Representative greeted me as I entered the store and immediately worked on resolving my iphone issues. I also purchased a sturdy case for my phone that was moderately priced. Afterwards the representative also shared some helpful hints to get the best experience from my phone.

Russell Iwasa

They were knowledgeable and could answer my questions about the promo for Samsung S23. Quite satisfied with their efforts. I did sign up for the promo. Nice to get reasonable information to help me decide.

Eun Lee

I am a foreign immigrant. There was a problem with my phone account and I had to solve it, but my English was poor and I needed someone's help. So, on Sunday, October 23rd, at 9am, I went to the AT&T shop in Kapahulu, and the only male employee there was very unfriendly and even lied to entice me to create a new account. I was so upset so I found an entity shop. right here The staff who helped me were very friendly and quickly solved my problem. I was really really thhappy . This branch is really always friendly and gets things done quickly. I really appreciate Nathan for helping me. He was the best. Thank you NATHAN 🙏

Syrcharles Rounds

Isaac Tierny was amazing and should be rewarded for his outstanding attitude and phenomenal customer service. He sat with me the entire time though my upgrade process and his demeanor did not falter at all. 11/10 stars.

Kk X

Professional and Perfect customer service at this store. All staffs are super friendly and nice. Great customer service experience. Thank you.

Eugene Maceo Fulks

I long for something more, something inside myself, or perhaps beside myself. The sun set what seems like ages ago. In the twilight now I exist. Pure energy, light, and madness. The steps to heaven I embark, without notice of my itinerary of hell. Lasting memories of my quiet mattress on the floor of my filthy childhood home. Annihilation it seems, so close, so attainable, so certain. Yet my life goes on, basking in the universe's infinite love.

Tim Morehouse

In my OVER 10 YEARS as an ATT customer (on and off) Earvin Papas is by far the best "Business Expert" Agent I've ever worked with! He's amazing and actually went out of his way to search out the best ATT services for my family. He found deals I did not know we were eligible for or that were possible. I can't praise him enough. Rock On Earvin!

Fehren Jones

Alex was helpful, quick n patient. My old phone screen was cracked to where it affected seeing any screen at all, which was challenging to transfer old files from old phone to new. Alex persevered and never gave up playing the guessing/memory game on my unreadable phone screen. Many thanks.

joe king

The wait was reasonable considering there were only 2 consultants working during my visit. My consultant Tony was extremely welcoming, knowledgeable, patient, thorough and ensured I was satisfied every step of the way. 5/5 service. Would visit again.

Slider Nakagawa

Made an online appointment but there were enough sales reps to handle walk ins. Activating phones for a work account, went reasonably quickly and account rep did a great job of explaining best options to keep monthly billing low.

Mari M

Sales representative Harry went above and beyond in providing me with excellent service! My phone was having some strange errors no one had seen before, and he did everything he could to help me resolve the issue. I will definitely be back to see Harry if I have any issues in the future.

Cordelia Talia

Tony was amazing! We went in to split our phone bill in half but he gave us such an awesome reason as to why we should stick to a family plan! Really great explanation and very patient! I recommend Tony to help anyone if you ever go to at&t by McKinley high school! Awesome awesome service Tony!

Donna Young

Much mahalo to Mark for his exceptional service & expertise when he assisted us on 3-26-2021. Kudos also to all the personnel at the At&T Kapiolani store because their expertise and knowledge are the best when compared with our visits to various At&T stores. The personnel at Kapiolani store gave us superb service on all the visits for assistance. Please don’t do away with these stores that provide us superior service in person.

Mr. G

They have lots of room and plenty of knowledgeable sales rep. There are couches to sit on. I think there's a machine where you can pay your bill, and, most important, it's not as busy as the store in Ala Moana, not even close.

R. Sean

Great service!! Took less than 3 minutes to pay my phone bill because they were thoughtful enough to place someone at the door to help service us better. I didnt have to run back to my car and grab my mask and put it on before I got helped. Good work ATT, see u in one month!!

Mikki Bowden

Awesome Service!! Our sales person Andre was informative, helpful, professional and very engaging. The store Manager, I think his name was Guy, was spot on!! He should have a golden M on his chest. Mahalo plenty you guys for awesome service, we appreciate it.

David Kanda

I needed advice on whether or not my new Samsung tablet was capable of receiving phone calls and text messages. Unfortunately, I found out that having purchased it at a Best Buy rather than an ATT store, it wouldn't be able to sync with my Samsung Galaxy phone. The sales representative (Mason) explained everything to me. He was awesome. I will most likely be returning in July of this year to upgrade to a new phone. This store will be the place I go because I don't like the mall store. Too many annoying tourists and crowded.

Vernon Lee Manglona

AT&T Kapiolani Blvd, Honolulu, Hawaii Service representative "Harsh" from was very friendly and courteous from the time we came in until the time we left. He was very helpful and respectful throughout the whole process. It's people with that kind of attitude that makes a person's customer experience happy, satisfied, and want to stay with the company. Although we had problems with connecting our cellphones and was taking so much time, we didn't mind it at all. He made it a very painless process. Thank you Harsh! —The Mangloña’s.

Mr. Smith

The service rep Harsh gave me quick and accurate service. Solving the many issues I came in with. This is why I remain an AT&T customer. Excellent service every time. Thanks Harsh.

Melvin Woo

I worked with the store manager ryne and he helped me get a new device and took the time to set everything up. He genuinely thanked me for being a retired police officer which i thought was nice. I highly recommend coming to this location to get the best customer experience.

Tafilito Vailisale

Tyrace (I think that’s his full name) Sarcedo, deserves recognition. A promotion or raise or something … His customer service has exceeded expectations. Safe travels to you & your little family as you guys head to DisneyLand! (If you’re reading this LOL)

Peter Do

Get my additional lines less 10 mins in and out....super fast and friendly

Daniel Newbill

Went to the Kapiolani store and salesman named Harsh helped me. This guy is a major asset to ATT. He was over the top helpful, very knowledgeable about his product and I was out of the store with a new phone in under 30 minutes

Mason Oda

Hi my name is mason Oda and my helper was mason as well and man what an employee he was , he was the biggest help of all employees In that branch he went above and beyond to help me get my plans started. I love his work ethic and his personality , what an amazing person he was glad to have him serve me and help me get what I needed.

Sharon F Freitas

Outstanding CUSTOMER SERVICE for a young lady by the name of Kayla, and her Manager Mark. This team went ABOVE & BEYOND to help us Kupuna's with our issues. God BLESS the both of them for working with us. Mahalo, mahalo, mahalo From 0964, & 2934

Reginald Nakamoto

Great service that went beyond my expectations. Sorry to say however the nearby Ala Moana Shopping Center store near Centerstage gave me terrible service so I decided to move on from there, as luckily I am still with AT&T.

Vince Umandap

Had a happy day to get my new cp with the help of Alex.accommodating and nice to talk with her.thank you once again

Pete Roa

Store is clean and friendly and polite service. Knowledgeable help.

Michael

Probably one of the better or even best At&t stores I have visited in a long time. Knowledgable staff that are brand agnostic, honest, and very helpful. Quick helpful service with courtesy and a honest willingness to help, make this a pleasant location to visit.

HosFar FarHos

Was not impressed with the Kapahulu branch, long wait and not so friendly service. Sim card wasn't working right, was told to pay to replace it, however going to the Kapiolani branch had more positive experience, didn't charge a thing, all works fine and associate Kayla was great.

Jean P

There okay, some days good choices, some days bad,😫 watch and read the changes to your plan, make sure your aware of all cost (especially the hidden ones) 🤓the device is wonderful but the plan makes the money for them (make sure understand everything)🧐 was not happy about the double activation charge. …

Ryan B

I worked with Sam. She was incredible! I went in with an expectation of hearing bad news and she went above and beyond to make sure I was taken care of. I would recommend her and that store to anyone.

Manny Miranda

Tony Luat good guy there. Helped on getting an upgrade on my iPhone for my son. And also lowered my monthly payments. Hopefully. Thanks Tony 🤙🏾 …

Songtsan Crazyfox Ali

The staff were exceptionally helpful and Harsh, the rep who was assisting us personally, went way past typical customer service expectations and I would recommend these guys absolutely.

Viva Licious

The boys over at the AT&T store on KAPIOLANI are amazing. They are knowledgeable great sense of humor and will help you with every concern you may have and make the transition to a new phone or a new plan Smoooth

Al Guzman

I had multiple transactions to complete and Manager “Mark” did an excellent job assisting me. Knowledgeable & cordial. Good ambassador for AT & T

Lo Camacho

Good location and parking! Really nice staff! They are helpful as every other location

Michael Nguyen

Awesome place. Ty is the man. Helped with returning a phone and picking a right one for me. Very knowledgeable.

Enrique P. Crisostomo

We used to get certain things done with our phone plan and Jared was kind enough to help us with what we need it done he was very patient and very helpful one of the most helpful person that I run into at at AT&T store thank you Jared for your great help and courteous service you are a a great asset to your company AT&T keep up the great work I hope they know what a great worker you are

Puunani Terada

Mason Serain-Hirata was Extremely helpful with our iPhone requests & was very knowledgeable with all our questions! Customer service was excellent!!!

Oliver Enevoldsen

I wanted an american number (sim card) because I am going to be here for college, and it was nice and easy to get with good customer service

Kristy King

Great customer service. They have special guidelines for customers regarding the pandemic. Limited people inside. Keep up!

James Propotnick

Mason was awesome! Helped me with everything I needed! Highly appreciated and recommended!

Julia Fortson

Ask for Eric! He's the man! Excellent customer service rep. Hands down the best service I've had anywhere.

Keylee Mills

Staff is super knowledgable and Mason was very helpful! I got signed in right away and was in and out quickly.

Susie Saunders

Tony Luag at the Kapiolani Blvd AT&T store was awesome in helping us! Highly recommend him🙌 …

Alex Whitney

Now I have a second phone. Service was quite pleasant and efficient.

Amnadth Hamilton

Mason is a very helpful salesman. We appreciate your help. Thank you

Zsolt Monda

Good customer service. Not too busy.

Leimomi Dela Cruz

Mason was very friendly and helpful.

Gerry Kubo

Very helpful staff. I received Excellent service and advice.

Yolanda Faria

It was fast, efficient and very friendly! I was very happy with the results

Tina Keni

The store was easy to find...and the Customer Rep as a lot of help.

Toddi Nakagawa

Even with COVID, easy to get in and get help. Friendly workers.

Gayle Takamura

Best customer setvice, people & merchandise to offer.

Bernadette Cruz

Excellent service!!!! Thank You Tony for your assistance.

Drew Douglas

Friendly staff. Easy to locate store and great products.

Lisa Barbour

they can answer your phone problems better than walmart.

Rena Andrews

Great locatio parking in rear exellent resteraunts closeby like Noodle Factory

Ruben Stoeltje

Employees were very helpful and friendly!

Patrick Cortez

As always excellent customer service!

William Brown

Have probably with one of my phones, replasement place & switch to T-Mobile.

Albert Tam Sing

Kapiolani Blvd store employees as always very helpful

CiJay Matusof

Got screen protector replaced quick

Hans Noble/Nordberg

Very good Service and fast. Jan 😊😊😊😊 …

Theresa Alegre

Friendly, compassionate KNOWLEDGEABLE staff

C L

Bill paid, now I need a new phone !

Avery Sniffen

Great service all around..

Jörgen Edin

Always excellent service.

Billy Loa

Quick service and friendly service

Phontip Sananikone

Helpful sales people

Roger Currie

Excellent service!!

Marcelle Marmolejos

Fast service!

Jan Hans Nordberg-Noble

Good service.

Eric Stoddard

It's alright

Marie J

Good service

Rush Wares

Gee as t service

Tavis Apo

Goooood phones

Hyunji Bae

I bought a Samsung phone here, and the staff were friendly and quick to work.

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