Reviews of Verizon. (Cell Phone Store) in Grand Rapids (Michigan).

Verizon

184 Reviews

110 Comments

Cell phone store

Cell phone store

1234 Michigan St NE Ste A, Grand Rapids, MI 49503, United States

Description

Information of Verizon, Cell phone store in Grand Rapids (Michigan)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of Verizon

Popular times

Sunday

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Reviews of Verizon

Jeffrey Cook

Any time that I go to this Verizon Store, I am very pleased. They have always helped me, and my roommate, with questions and with service. Today when I visited the store, Daniel was very kind and considerate. He helped me with my phone that was giving me problems. He got it working. I am very satisfied with the customer service at Wireless Zone. I would pick them over any corporate store, which are usually rude and deceitful. Wireless Zone will always have my business.

T Marie

Both customer representatives I dealt with were very professional and extremely helpful. They helped me get the best promotion available for my account and were very informative about insurance coverage and how long I may want to keep this on based on what I owed on the phone. I will say they are quite busy and slightly under staffed and so you may have to wait a while either on the phone or in person.. but they’re very customer service forward and really knowledgeable.

Victor Stout

Spencer was a massive help setting up a new line for my daughter! Beyond accommodating and patient with my disabilities! Will be going back for the rest of my 10 children soon!

Geo Nich

Went there on Sunday to do the 5g upgrade on 3 phones. Not sure of the name of the gentleman that helped us. He was friendly and efficient. Ordered the phones and they arrived on Wednesday. Didn't get a notification call but that's ok. I keep close track anyway. Went in Thursday to do the trade in/transfer. Autumn helped us. She was very friendly and calm. Definitely knew what she was doing. Loss of a star only because there was a vape sitting out on the service desk, the trash can by the desk that we were at was visible and full of food garbage. Also the chairs need some TLC. We drove from Grandville to this location because they were the only Verizon place open on Sunday. So probably won't be regulars. However I would recommend them to anyone that needs good service and is in the area.

Emma Graff

Spencer was very personable and helped me and my father get two new phones. He was very efficient and knowledgeable.

Nichole Hess

Came for the convenience of the location, kept coming back for the excellent service. This is the second time I’ve visited this location when the normal Verizon locations weren’t able to help me. Both times I’ve had the pleasure of working with Ronjiv, who is professional, extremely knowledgeable, and very friendly. He has made some frustrating situations a lot more palatable. Will be returning here for future phone needs!

Magik Nuggets

Dan was great. Helped me upgrade my phone to the S22 Ultra. Good service with a good sense of humor.

Sandy Early

Dan did a great job. Helped me with my issue my had. I recommend everyone come to this location.

Noe Sanchez

Recently went in to get my pixel 2 looked at because it stopped turning on and had the best experienced working with the two awesome ladies working there. Tara and her coworker did everything they could to get me a replacement phone listed under the google warranty and did not let up until they did. They were also super friendly and approachable. 12/10 would recommend.

Adrian Tolliver 6358

Daniel is very helpful and knowledgeable and he knew how to clean my phone I recommend coming to this store

Jason Cardis

5 STAR ISN'T ENOUGH! I have never had a good experience with a cell phone dealer or talking to them about anything. I just switched to Verizon and the process at this individual store was Phenomenal! Cary is the gentleman that gave me this 5 star service

M4N 0F 5T33L

These guys were outstanding! The manager himself takes a lot of pride in his work and customer service and it shows. I went in to get two new Galaxy S7 edge phones and a new plan and the manager along with another associate walked me through all the possible ways I could go about getting a new plan. They were patient and answered all my questions I had about each way. I cannot say the same for a couple official corporate Verizon stores around the area that I had visited before coming here. Come here for great service.

Julie J

Slava was extremely helpful when my iPhone decided to be a jerk. Unfortunately I had to get a new phone, but at least he was very knowledgeable and informative about the latest products and what would best suit my needs. He even helped me set it up and put on the glass protector for me. Highly recommend this location versus the others where is a huge line and they act annoyed while assisting you.

Bridget Tingley

Dan at the Michigan St Verizon store gave excellent service - with a smile & great sense of humor too. He is five stars!

Cindi Whalen

Knowledgeable, patient, answered all questions, resolved concerns. Best service.

Taylor W

I literally only go to this Verizon location because the staff here give exceptional, friendly and fast service! Ron is usually my right-hand man to help me with any phone issues. Today, Justin helped me get a new phone and he was very quick, personable and an overall great employee! I would recommend getting service at this location if you're looking for quality service!

Andrew Valente

Worked with James on opening an account, and porting my numbers over from my previous carrier. James was super helpful and informative. We ran into multiple issues, and he solved all of them. Answered all my questions in a timely manner, and made sure everything was good to go. Highly recommend this store.

Travis Mitchell

Best customer service I have ever received with my cell phone service in 14 years. Chris was very patient and answered all of our questions. He set up 3 new phones, switched over the phone numbers from Sprint, transferred all of the contacts, put them in all the cases and even helped go over some basic features. He even called us later that afternoon to see if we had any further questions. Go here... You'll be happy you did. Update: Its been 5 months and I'm very happy with my service. Additionally, Chris was very helpful and informative with my upgrade. Simple and easy.

Jan S. Fune

I really wanted to recognize one of their associates, Tara, who went above and beyond in helping me to update my iPhone and made sure that it was working properly before I left the store. She even stayed past her shift to ensure that I was happy with my product. Thank you, Verizon, for having an awesome staff!

Jill Osbourne

Chris has helped me, and my 3 teenagers on a multitude of occasions! I am not so tech savvy, and he is always very patient with me and explains in detail my options and always does the math to determine the best option for us/our family. His service is individual and based on the needs of your family. We have gone to Chris for advice, issues, upgrades, new phone purchases and changes in our phone plans and every single time he has been efficient, professional, and very helpful. I have since sent friends to him for new phones, and even my Mom and Dad who are of the generation 'I only turn in my phone when I need it or if there is an emergency.' Thanks to Chris, they now have working phones that they use every day and we can get in touch with them. He was VERY patient with them, and that was not an easy task! I have the upmost respect for Chris and cannot recommend him highly enough.

Elise M

Incredibly helpful and kind! They helped me transfer my sim card from one iPhone to another. The service was quick, customer service was great, and I was grateful that I could go to this store and receive the same service as I would have at the Verizon store that is farther away. I definitely recommend coming here for all your Verizon needs.

Mary Brandt

My phone suddenly died one Sunday, and I needed a replacement FAST, or come Monday I’d be up the creek without a paddle. Thankfully, Skyler provided fast, friendly, professional service, and I was back out the door with an even better phone for a very reasonable price! Thanks, Skyler, you rule!!

Dean Chittenden

Just went there to get information transferred from old phone to new one. I had Kaylee. She was super helpful, friendly, and easygoing. She the job done so quickly. Definitely coming back and would recommend!

Praetorian

Spencer was really respectful and professional. Showed a good understanding of promotions and deals available.

Patrick Reed

Dan was great! Fast and friendly. Very knowledgeable and extremely helpful. Everything went very smoothly.

Jacob Dezwaan

I just upgraded my phone here. Amy helped me compare three different phones; she's very informative. I'm extremely happy with my purchase! Best salesperson ever.

Ruth VanHoven

Couldn't say more great things about the team at this location. Ron, Alex, and Chris have been amazing over the past couple of years. Even in the face of a difficult ISP, they continued to rise up to the challenge of creating an optimal experience for me. I always refer this location when anything phone related comes up in conversation. Thanks for your continued patience and never-ending focus on a great customer experience!!!!!!

Hollie Peerboom

This Verizon store gave me exceptional service today! I had 3 children with me, a broken phone, and limited time. They saw me struggling, took extended time to work through options, and went above and beyond what was required of them. I will always recommend this store to family and friends. Special thanks to Chris Brenner and Ronjiv! You made my day and blessed our family!

Samuel Persons

Awesome service, patiently explained everything in detail and helped me make the best choice! Make sure to 👣 here and see Chris Brenner and he'll knock your 👟 off. He's so good you'll be 💔 when you have to leave, and you'll want to 💋 Daniel Mead. Don't get 😡 at any other stores, come here and fall in 💘. Great location right by 🍻 so you can have a 🎉 after experiencing such amazing service. These people are ⚡️fast. You'll save so much time you might even be able to play a game of ⛳️ or brush up on your 🎸 skills. This location definitely deserves a 🏆 because they don't make you want to 🔫 yourself👍.

Tarra Roth

Never thought a trip to Verizon could be fast and enjoyable. Was particularly impressed with the employee's knowledge as well as customer service. For the first time I didn't feel like I was being talked down to. I will definitely only go here from now on.

Brita Roy

The customer service at this Wireless Zone location is outstanding!!! I highly recommend it. Each service representative takes time to figure out exactly what you need and provides suggestions (without being pushy at all) on what would fit best for your life and budget. They are all very knowledgable, friendly, and caring. I will definitely continue to go back to shop there and recommend it to friends.

Jacob Bremer

Eric was extremely helpful and polite. Only wanted a new phone, come out with a bunch of accessories to go with it and most importantly a smile. Very happy with this location. BEST VERIZON IN TOWN!

Erin

Jaimee White is my go-to sales rep! She's more concerned with making sure I get the best plan for my family, rather than earning commission by selling me stuff I don't need. I can also count on her to be available by phone if I have a question. She's upbeat, friendly and knowledgeable!

Kent Redford

I had the greatest day at Verizon today. Quickest and easiest experience I’ve ever had at a Verizon. Thank you Autumn.

Victoria Bobier

Spencer paxston helped my husband get a new phone on Sunday. He was very helpful.

Daniel Datema

I recommend the Verizon on Michigan and Fuller to anyone that wants to have a great experience. The staff there are very helpful, and are kind hearted.

Chloe Horjus

LOVED talking and working with Spencer!! He didn't even stare at my lazy eye ! So respectful

Kevin Vickery

Spencer Paxson helped me out with getting an new iPhone. He was very helpful.

Hanna Raynak

Stopped by because I was having a few minor difficulties with my device, and left with a cheaper plan with more data, and a new phone and a tablet all included with the price of a phone upgrade. Eric Freeman helped me save a couple hundred dollars up front and save money on a new plan as well!

KeLLeY Tomkinson

I am a Verizon customer. I always try to come to this location. Heather Delong has helped me on numerous occasions. She is always knowledgeable - friendly - very professional and a good sales gal. For me she helps it be a smooth experience.

Eriq Madsen

Unbelievable. Everytime I go I leave world's happier. Quid pro quo. (This for that) you get MORE than what you pay for actually. Honest and warm customer service. Feels like the barbershop on Andy Griffith. Ask for Tara (I might break my screen so I can see her)

Gary Miltner

Great Service Dan was so Profesional and nice. I recommend coming to this store.

Alex Schrotenboer

I set up a new phone through Wireless Zone and was very happy with the service I received. I was switching over from an iPhone to a Goole Pixel and they did a great job of getting everything transferred and getting my phone all ready to go.

Amy Poss

Hi my name is Amy Poss and I've had nothing but great help from Skyler he's probably one of the best salespeople you've ever seen he's been patient he's been kind and he's been as helpful as anybody could be I will always stay with Skyler because he's your best salesperson if I could say anything better I would but I can't cuz he's the best!

David Adams

I always go here before the larger Verizon store near Celebration North. Usually no lines. Shop at Rylee's if you have to wait. Friendly service. Always working to get you the best deal.

F Nieves

These folk are fantastic. Friendly and patient, answer all your questions. I used to go to the Verizon store, not any more. I get better service here.

Nancy Ryan

The best Verizon store experience we have ever had and we have had Verizon for a very long time. Thank you James for your knowledgeable and professional approach!

Jodi Derylo

If I have to go to a Verizon store this is the one I go to. No high pressure sales, usually very little wait time, and they are helpful and explain things in a way that even my 80 year old mom understood.

James Borton

Very friendly staff helped me understand the differences between various phones and made sure I understood how to use my new device before I left.

Joseph Kilner

Tyler was extremely helpful when I called today, he didn't just send me to a department that specialized in my issue/question, he was knowledgeable enough about it to answer my question completely and on the spot. Thanks so much for saving me time, and potentially money!

Emily Maresh

Fantastic and quick service. Justin really worked with us to get the best deal. Went out of his way to fix our problems.

Marilu Andre

Ron and his staff have offered superior customer service - consistently - over the 5 years I've been with Verizon. No other Verizon stores in the area match this one.

Laura Baker

Very friendly and patient sales people . They took time with me to make sure I understood every detail of my cell phone. Thank you😊 …

Tyler Jackman

Great atmosphere! Very helpful and was in and out!

dustin havinga

The whole staff was very friendly and personal, didn't try to sell up, talked with me about what options were available and the pro and cons then let me choose. After 15 years of using an Iphone and finally making the switch the world still turns

Brian Volkers

Very helpful got my new phone very nice worker

Jen T77 (JT)

Spencer was very helpful, recommend going to see him!

Gladys Martinez-Cisneros

Very friendly, has affordable prices!!

Katie Schmidt

I wouldn't go anywhere else in Grand Rapids for my cellular needs! The staff is amazing and extremely friendly! They go above and beyond!

Lisa Carlisle

Customer service was amazing. Answered all our questions with patience and kindness.

Larry Christiansen

Been going here since they opened. They have always done a great job of helping the family with our cell phone needs.

Alex Alejos

The gentlemen in this location are geniuses...they listen to their clients and know their product knowledge....Slava today worked like a wizard.

Ronjiv Roy

Walked into the store and was instantly greeted by Tara. She was such a help and did everything with a smile. I will be back

AJ Brown

I get every phone from these guys. In my opinion, they much easier to talk to and I am able to get in and out easily.

30 seconds ofWaves

If you have an issue with your Verizon account, go here! They actually seem to care and offer suggestions on how to take care of the problem.

,Eloy Gonzalez

Casey really is a good curtiuos worker who knows his job very professional

Natalia Loda

Spencer is AMAZING,he needs a raise!!!!!!Sooo very helpful and knowledgeable!!!!

Jesse Fulkerson

Eric did a great job helping me find a phone in my price range!

Dave Hosfelt

This is why I continue to work with this store, they always always help me out and I leave very satisfied.

candi nelson

Best store ever! Hepled me greatly! Eric Freeman is the man & deserves a raise!!!!

Emma Buchholz

Eric was extremely quick and really helpful! I'll definitely come here again!

Chris Ingram

Spencer was an awesome help with my downloadd

Paul Christensen

Justin was great. Knowledgable and efficient. I'll be back if I need anything else!

lynn perry

Spencer was extremely helpful with everything!

Hand Made Human

Excellent plans with great service coverage. Switch your provider and join Verizon Wireless today!

Joseph Walsh

Couldn’t have been more pleased with James’ advice and service...

Malachi Ford

Very friendly staff, environment. Ask for Eric Freeman, he doesn't skip details, and he's very efficient.

Betsie Haan

I loved it here the customer service was amazing with super friendly Staff

Jake Smith

She was very nice. I would go back to her any time.

Meg

Eric Freeman helped me out! Super easy, fast, and answered all my questions. Thanks!

Dakota Stratton

Good service I didn't get the help I needed they tried so I can't complain

Blake Gallagher

Staff is usually nice and helpful. Not enough working at peak times though.

Laura Schuitman

Eric Freeman was exceptional! Will definitely return to this location!

chas shride

Great atmosphere, great employees

blake Gallagher

Helpful staff! Very willing to take the time to work with you.

Johari Guest

Close by and they are always willing to help.Thank you for always being there for me.

Leia Zimmerman

Whenever I went to this store Ron was very friendly as was eric

Alina Spicer

The employee who helped me was incredibly helpful and patient. Thank you!!!

Mark Dossett

A lot better than the one on Alpine, more friendly

Zak Parker

The most helpful Verizon store I have been in.

Britney dryer

Great service thank you.

Pat Nelson

Exceptional. Extremely helpful and patient. Ron is great.

Yesenia Menzel

Thank you so much Eric!!!! You saved my life today.

Starlah Brachel

Great, helpful staff! Always eager to help and very friendly!

Andrew Whitman

Fast, efficient, professional; saved my day! Will be back

Daniel Lamb

Sent me to the right place when my phone was acting up.

James H

Honestly the best Verizon in West Michigan.

Amanda Schoonmaker

Great staff very helpful

Lizette Espinoza

So so

mason castro

Amazing service

Marshal Anson

Great staff

Alex Majewski

Good service

Alyson Pouls

Eric rules!

Deidra Warnement

Quick help

Maria Ramirez

👍👍👍👍👍 …

brian rittenhouse

Jarrod Napierkowski

Dave selby

Terezi Makara

Micah Hare

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