Reviews of AT&T Store. (Cell Phone Store) in Grand Rapids (Michigan).

AT&T Store

41 Reviews

34 Comments

Cell phone store

1045 Michigan St NE Suite B, Grand Rapids, MI 49503, United States

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Description Map Opening Hours Reviews Contact Photos

Description

Information of AT&T Store, Cell phone store in Grand Rapids (Michigan)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

Map

Open hours of AT&T Store

Sunday

Closed

Monday

10 am–7 pm

Tuesday

10 am–7 pm

Wednesday

10 am–7 pm

Thursday

10 am–7 pm

Friday

10 am–7 pm

Saturday

10 am–7 pm

Reviews of AT&T Store

Robert Lee

When I looked online for an ATT store, this was the closest. However, it got only a "1 star" rating--so I was prepared to go elsewhere. To my delight, there was no wait, the agent met my sales needs, and he was knowledgeable and amiable. He showed what appeared to be a sincere personal interest in my work, and informed me of his availability if glitches arose

Magnus Moxie

Dylan deserves a pay raise and a bump in commission. For the hour that I was in the store, I witnessed him manage 5 customers simultaneously in order of how swiftly their issues could be resolved while keeping everyone verbally updated and assured they were all being given equal consideration. I was offered clear and direct information and left feeling confident I was given the best service available.

Glenna Knape

Arianna S. provided superb customer service. In addition to her in depth knowledge of AT&T's internet options, she was so knowledgeable about other local internet service providers that she was able to provide me with specific reasons why AT&T would provide the best service and rate for me. When I called with specific questions that she was unable to answer offhand, she promptly sought out the information and provided it to me. She gave me her direct work phone number and email in case further questions come up. Arianna's professionalism and attention to detail gives me confidence that AT&T prioritizes their customers.

Margaret Werderits

Adrianna was very knowledgeable. She spent time getting me a good deal and seeing to my needs. Would not hesitate to go there again.

Raymond R

Well Dylan is a fill in I understand but that young man knows his job very well organized very knowledgeable and his patience was so awesome ! He went above and beyond his job let me remind you I was there 2hrs and 30 mins but I left 1,000 % satisfied with his excellence and everything he did i thank God for a great spirited young man he is , I told him if I could rate him I would give him a 20 on the star scale great job att for hiring Dylan he deserves a promotion or a store if his own or even maybe be the main person to train staff members that are new hires great job team I love you all have a blessed day ! And remember Jesus loves you all

Lindria Hayes

So I am new to AT&T and when having issue switching from my old provider I meet Jeremy and had the best first AT&T store experience ever. He was calm but showed concern while problem solving possible solution. Now mind you I came in crying after a long day of trying to get my phones to activate, but it was 7:02 and he was done for the day and locking the door before he saw me and welcomed me in. My son close on my heals holding his sisters phones hoping the guy can fix the issue so I’d stop crying. Well he said he would be glad to help and proceeded to fix all but 1 of our phones. My husbands phone who had taken it out to work with him thinking it would eventually work. Jeremy showed me exactly what he did so I could do the same for the last phone and told me to call me if I have anymore issues. Well still had issues and he called my old provider and stayed on the phone with me until I got answers. It was a number porting issue and it was finally fixed thanks to him knowing what to do and told me verbatim what to say to get it corrected. This experience made me think I made a good choice switching.

Ashley Smith

I stopped in last week and met two young ladies by the names of Nicole and Ebony. The didn’t have access to the things needed to help me but they stayed extremely positive polite and smiled the entire time. I love their positivity.

Taylor Arraut

Mason is literally one of the best AT&T employees! I had previously been at the Byron Center location the night before to switch over my service from Verizon. I was not given a choice of iPhone or phone plan. Rather, I was upsold both without being told any of any options. I left buying nothing as I was so dissatisfied with Paul and his associate's service. I then went to the Michigan St location and was helped by Mason. He was extremely knowledgeable, professional, and HONEST! He explained all of my options for phones and plans. Thank you, thank you! :)

Boguslaw Gaweda

Great experience, helped me fix phone concerns and gave all her time and was taken care of very well ,haven't had an amazing experience as this before Thank you Arianna !!

Erika VanHuffel

I love this location! The staff is super nice and very knowledgeable on all the products. They always go above and beyond to make sure everything is running smoothly. Also, the manager is really cute.

Castor X

I've never had a bad experience here! Jeremy is very helpful and kind, explains answers to questions if it isn't clear, and seems excited to help customers as they come in.

Brittany Maclin

The lady at the store was super friendly and helpful I totally loved her vibe and her nails were dope

Mason Francis

Amazing group of gentlemen here! Nothing but great service and experiences. If you’re thinking about dropping into an At&t store this is the one! 10/10