Reviews of T-Mobile. (Cell Phone Store) in Fargo (North Dakota).

T-Mobile

90 Reviews

53 Comments

Cell phone store

Cell phone store

3902 13th Ave S #525, Fargo, ND 58103, United States

Description

Information of T-Mobile, Cell phone store in Fargo (North Dakota)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of T-Mobile

Popular times

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Reviews of T-Mobile

Catherine M

It's a mixed bag. Some days customer service is exceptional and on others it is a nightmare. Some employees - for instance Nate - are helpful and professional, whereas others (you know who you are!) need to learn how to talk to customers. And all employees should be on the same page w instructions that are given to customers. I returned to have a new screen protector applied to my phone screen after a newer Tmobile employee had an issue applying the first one and they were out of product so could not replace the one I purchased on that same day. Helen said to ask for her and she would handle it and to have employees call her if she was not there - they did no such thing. When I arrived to have the screen protector replaced I was given the third degree - and in a highly disrespectful manner - treated as if I was lying about the screen protector and trying to get over. Even after I named all the employees who I had interacted with 3 days earlier when I was having data transferred from my old to my new phone. Disappointing!! I will avoid this store going forward.

Grant Parsons

The sales associate Nate, was an absolute dream to work with. Helped me find everything I needed and even had answers to all my questions. You rock Nate @T-Mobile!

Peggy Abrahamson-Syverson

Went to T mobile today 1/25/23 and Helen was phenomenal,efficient, and has a great personality. Everyone in there was attentive to others. Manager was very encouraging with staff.

James Mackay

Background: I'm a T-Mobile customer. I purchased my Samsung Galaxy S22 Ultra and a Samsung brand screen protector direct from Samsung. The Samsung brand screen protector was awful--difficult to install, bubbles. (I tried twice.) I first went to BestBuy in West Acres to purchase a different screen protector. No one even acknowledged I was a potential customer. After 20 minutes of waiting, I went down the mall to the T-Mobile store. Result: The two agents at T-Mobile West Acres were friendly, quick to help me, and had a new screen protector installed in under 10 minutes. (I've been to other T-Mobile stores in Fargo-Moorhead. The West Acres people are head-and-shoulders above the others. Lesson: Go to T-Mobile first. Go to _West_Acres_T-Mobile_ first.

Brittany Diaz

We signed up for the unlimited home 5g internet here. The person helping us was extremely informative, nice and helped us get everything we needed. Thank you!

Crystal Groth

My experience here was literally amazing!! I was coming to upgrade my phone to the IPhone 13 Pro and change my number. I really wanted the gold but they only had blue and they actually went to another store to get it for me! Enrique was working with me and he was so attentive and nice while we were waiting for my phone and really helped me to get exactly what I wanted. I also got to pick my number and that meant a lot to me. I feel like the entire team was helping me at some point and I appreciate everyone so much. I really felt valued and it was a perfect experience. Thank you Enrique, Ryan, Desthal, and Helen!!!

Zach Lokes

I walked into t-mobile and was greeted right away, customer service is excellent. The sales men Micheal and Destal were very professional and knowledgeable. Their boss Ryan came out and showed my family lots of respect and professionalism which definitely made me want to buy a phone here. I was happy to say I left the store with phones for me and my children. I will definitely recommend fam and friends here. Wonderful experience. Thank you guys so much for making my buying a phone experience so good.

Josephine Wetch

I recently visited T-mobile at the west acres mall and I’m very satisfied with their customer service. The three gentlemen that helped me were very good at breaking down the information that I was curious about and also their service was very fast! My whole week had been challenging, but they definitely brighten it up for me. Very much satisfied and I’m glad to become part of the T-mobile family.

Clavender Monpleh

I walked in and the staff was amazing, Destel greeted me right as I walked in. Helen recognized me and knew I had sprint and took over and gave me the best service ever.

Antonio Del Rio-Flores

Nick had great customer service. Went above and beyond with helping me set up my phone. As well as reset. I'm not very tech savvy, and have came in several times, he's made me feel like a priority and helped me with a smile on his face every time.

Emmi Twedt

To the Vice President and President of T-Mobile, I want to start out by saying I am a 67 year young senior with limited computer skills. My phone is a Samsung S6 edge, so it is an older model. I called the nearest T-mobile to my home location and was so fortunate to speak with Emmanuel. From the very beginning he was patient, listening to my concerns and allowing me to complete my sentences. Often times salespeople do not allow you to give them all your questions and concerns so that they can assist you accordingly but, rather assume they have enough information to move you forward through the process. Emmanuel was very engaging and very informative in assisting me with what he believed my next step should be to resolve my problems. I was highly impressed by his patience and stick-to-it-ness that I asked to speak with Ryan, the store manager. I wanted to make sure that he knew how valued I felt as a customer. I came into the store today to begin the process we had discussed. The first step was to see if I needed a sim card. Once again, he took the time to make sure that I received his patience and exceptional service. My experience with him has been above and beyond what any customer could expect. His focus was to make sure that I received the absolute best customer service possible. Because of his genuine sincerity to give me only his best you have gained a life long customer. Bravo for your wise decision to hire Mr. Emmanuel. With much appreciation. Sincerely, Ms. Crenshaw

Thomas Burphy

I went in today, having one of the worst days of my life. That quickly changed when I was greeted with a warm happiness from Desthel and Nick. These two guys solved every problem I was having with my phone, as well as finding promotions that not only saved me money, but got me a new watch as well. I’ve been coming here for years, and these two guys are the best I’ve ever met. It would be an absolute travesty, if this store lost them.

Mariya Hansen

Desthel and Ryan where awesome we went in expecting to leave t-mobile but with how helpful these two where and how kind and funny they where we decided to stay and also added watches to our plan . They where willing to help us in everyway and ordered our phones for us to the store so we can come in and switch ! Thanks so much!!

Linn A

We just switched today! Already notice the difference I'm the speed of my phone...much higher! I'm impressed!

Meksavanh Phonethep

I came in while this location was busy, but was still instantly greeted by Nick. He assured me someone would be with me shortly. After that I was helped by desthel, he brought out some paperwork to go over what was the best route for me to take. I left with a free phone and a free watch. Nick also made sure all of my data was transfered, as well as took the time to get to know me while it happened. I usually don't like going to the phone store, but these guys made it betterand more fun. Definitely coming back to this store

Margie Booke

Dasthel M and Helen M where great along with the rest of the team. I had 3 phones to get switched from Sprint to t-moble it was a big job. They got it taken care of and did great

Mr. Gabriel

Came in to pay off some of my devices and worked with Tanner and Nick. Loved the high energy I was met with right away. Smooth and easy transaction and was offered a new internet device for my home. Thank you for the pleasant experience.

Sadiyo Hassan

I had great help from both Nick and Enrique. I was indecisive on the type of phone I wanted to get but they were both patient with me and got me through the entire process before I left.

Talena Nguyen

Good sales associate and customer service. Good help. Michael helped me transfer all my data he the best sales associate he the number one.

Chadrick Walsh

Landon at the 45th St S and 40th Ave S Store was awesome to deal with. He worked really hard to get my family switched over from Sprint. Which wasn't easy by any means. He helped us out with a plan that cut our future bill in half with better service and more free data. Which with 4 daughters was desperately needed. I highly recommend switching to T-Mobile if you are get tired of being ripped off by other carriers. Not to mention the customer service is stellar!

Diana Herrick

T-Mobile was great,bought a phone,got a watch free,Ryan helped with every thing wonderful young man,his associate was wonderful also only place to buy a phone,and service.

Steve C

Bought a phone from a friend through Verizon, stopped by Verizon in the mall and they had no idea how to switch the APN to a new carrier... They were confident it could not be done. However, with the help of Gloria at T-Mobile my issue was resolved in less then 5 minutes. 👍 Very, helpful and respectful. …

Eric Van

When I first arrived to T-mobile Saturday June 10. I came because I was referred by a friend to switch over to T-Mobile. There was a dark skinned woman with short hair Her named started with a T I think . she helped me, My wife and I where very very please. She explained everything clear. I told her I would come back after work. My wife and I came back the same day. The Dark skinned lady was busy with a customer. She explained someone would help. There were 3 employees helping me crowding around me. I'm very good with names but she was short long hair. She was steady on her phone one minute she was texting and then the next minute she was helping the 2 people who were trying to help me. The kinda big guy with black hair he didn't know much. The lady who was on her phone she kept leaving to do something. Finally after 6 hours of being there I decided to only get one phone. The Big guy with black hair didn't but me on the slowest internet service. The dark skinned woman finally came to help me. For a first time experience i wouldn't recommend going to anyone else but.The Dark skinned woman. Whoever was playing the music it was shocking I haven't heard Get Low in years. But D.R had a lot of life in him full of energy.

Tim Stempf

Awesome service from a short staffed crew. They have the best 5G on the area.

lilian pumpernickel

Excellent service, friendly faces all around Thanks!

Tom Nolan

This store rocks! The staff are awesome, upbeat, and attentive to your needs and they know their stuff. Too bad the one store in Morehead close down.

Bryan Thompson

The employee working was by far one of the best employees of a company I have ever dealt with! Highly recommend

Daniel Taylor

Had an awesome experience at west acres T-Mobile amazing customer service from Michael he answer all of my questions help me out a lot

Joe Huovinen

This guy named 'AUSTIN' was super helpful in setting up my device. Very knowledgeable about the products available and made the purchasing process very easy.

Andrew Coalwell

Someone is always there to greet you even if they are busy saying they will be right with you and always are promptly.

Logan Steffen

The guys here are super cool and easy to work with. Been here multiple times and they are always friendly and eager to help out. Highly recommend!

Isaac Wachsmuth

Great service the people there were nice and I got a new phone

Richard Kingston

The small asian guy at the mall did a great job helping me switch from Verizon. Service has been great so far.

ladan jama

The manager and his son were so helpful and cracked us up!

Angela Grecco

Great atmosphere! Very friendly staff, answered all my questions and were very knowledgeable! I will definitely be recommending this location to my family and friends!

Ruger Mossberg

Customer service was awesome. Very patient and helpful

Edwin Valles

Good customer service, they couldn't solve me, but they sent me to another store and I was able to solve

Steven Roman

Went in for assistance in setting up new service. I received assistance

Melissa Williams

Greatest service I've ever received!!!!!!!!!!!!!! These guys are a great team together.

Jon Cote

Love the service and I will recommend tmobile to everyone

Helen Mlady

Dope store! The manager is super nice.

Dana Ammala

Very helpful staff!

Aaron Anderson

Very nice and cool people, would recommend to all my friends

Paige Dewar

10/10 would recommend! New location looks great

Jordan Scholl

Great employees here. Always helpful.

Laura Zangronis

Great Staff!!

Boston Wolfe

Super helpful. Go see Austin!

cliff mcbeain

Great experience

Adan Soto

Good customer service 👍 …

Dick Buck

Very helpful and polite

CCM EXPRESS INC.

Great customer service

Haddad Haddad

Excellent+++++++++++++

ChyChy25

Very amazing Customer Service. Staff is very friendly, funny easygoing and knowledgeable. My family and I enjoyed our visit yesterday. I would definitely recommend this to anyone.

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