Reviews of AT&T Store. (Cell Phone Store) in Fargo (North Dakota).

AT&T Store

267 Reviews

152 Comments

Cell phone store

Cell phone store

4417 13th Ave S, Fargo, ND 58103, United States

Description

Information of AT&T Store, Cell phone store in Fargo (North Dakota)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of AT&T Store

Popular times

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Saturday

Reviews of AT&T Store

Cheney K.

We always have a great experience here and we usually come in the evenings when our schedule permits if we need anything upgraded or changed. The agents who assist us in the evenings are always excellent and make the process easy, smooth, and quick when we want to do an upgrade or bill change. I especially want to make a shout out David who's helped us several times but most recently multitasked setting up my husband's phone while also entertaining our toddler (who can be a little rambunctious). He did an excellent job assisting us as always and it wasn't long before our child became best buddies with him. I absolutely loved watching their interactions while simultaneously appreciating David's patience and laid back personality. It really helps us parents when we need our kid with us. You are the best and we love working with you! We can't thank you enough!

alex hamre

Can you rate a store 6 stars? Couldn’t have been better. David welcomed us as we walked in and took great care of us, solving every issue we had and offering additional support. We were here from another stores mistakes and David and his other co-workers fixed our issue within minutes of sitting down, checked and doubled checked their work to make sure we didn’t leave and have the same issue. He was very pleasant and easy to deal with, and this should be your first store choice of an AT&T store in Fargo.

Savannah Miller

Walked in I was greeted right away it's an open door by Theo, David then helped me switch over from Verizon and got me a great new phone. The service was exceptional and I will be referring my family and friends. Best service I have received in a long time very personal, they even informed me about the Holiday donation box and I will be donating.

Beth Schmitz

Christian is a great consultant and Theo is a stellar manager! I’m definitely coming back here again with my parents to get them switched over! I would definitely recommend this store and all the employees for your phone needs. Thank you for making my switch from T-Mobile seamless. I’ll be referring my friends and family to you guys for sure!

Rachel Schumacher

I was welcomed by David after taking two steps into the door - he was incredible! He helped me upgrade my phone and answered all of my questions. He was so knowledgeable and attentive to my concerns. I left the store feeling very confident in my decision and was so thankful to have David's help. 10/10 would recommend in comparison to any other AT&T in town - ask for David!

Maddie McGrew

Such friendly and helpful staff! The process was so quick and simple! I would definitely recommend this store location to others!!

Kieran Brottlund

Ethan was so awesome, he made sure and told us every single deal going on, helped us for over two hours on picking a phone, products and transferring the phone data. He even stayed 30 minutes after close just to help us. This man deserves the credit!! He also was very funny and good at keeping conversation!

Todd Teiken

Aaron was outstanding on serving our needs, very professional and outgoing. Great service!!

Jordan Dupre

I was helped (rather than attacked) right away at the door and it wasn’t like “I make commission off you” type of help and was really refreshing. I was helped perfectly all the way through. I had my unnapped daughter with me and the associate was great about it. At the end I was even given a heads up to try and exit quickly because she saw a customer coming who she knew would be belligerent and she was spot on and it was highly appreciated. I’m glad my daughter only heard 5 seconds of it and not 5 minutes

Baylee Hatlewick

Dominic checked me in as soon as I walked through the door and informed me that I was 2nd in line and there would be a short wait. Not even 5 minutes later Craig assisted me with getting an upgrade. Craig was very informative, professional, and knowledgeable about the products and services you provide. Overall it was a great experience! Craig and Dominic were both an amazing help!!

Hope Swaisgood

The staff was very friendly, helpful and understanding. The staff went above and beyond it was raining hard out so the staff got umbrellas and walk my Aunt and I out to our car. That was so nice of them to do that .

Kim Thunselle

We went to the Fargo, ND store to transfer my phone back to my own account and add my significant other. Christian Karch was amazing to work with along with the other two team members. They made our experience awesome!

Jessica Torres

Alex and David were very helpful and have great customer service..Alex helped with all my questions and concerns I always feel confident coming into this store 😀 😊 …

john matejcek

I'd been scammed. They were able to remove the problem and make my devices usable again. They did an excellent job. Thanks a bunch

Nick Stokke

Alex and David were extremely helpful and went above what they needed to do and call a different store to see if a product was in stock. Wonderful customer service

Tiffany Vaneps

Christian was awesome, fun to work with! Best customer service experience ever :) Found me and my daughter great new phones same day! Fast, personable, will return!

Andrew Snyder

I used to go to this store all the time. The staff was friendly, especially Amgil. Always got me taken care of quickly and would hold the door open for me on my way out. Their cell service and other services were worth the price. I wasn't a fan of the manager back then, Dave Lindsey, but the new ones are awesome!

Crystal Kekahuna

My husband and I arrived about half an hour before the location closed for upgrades on our phones. They were short staffed and there was a complicated customer ahead of us. We had to wait for about 25 minutes, which wasn't too big of a deal as we did not have an appointment and it gave us time to browse. By the time they were able to get to us it was almost time for them to close. Not only did they stay late to make sure we got taken care of, but they also took the time to get us set up with a new service for TV as well. They were pleasant the whole time. By the time we left it was about 45 mins after they closed. Not once did they make us feel bad for running them late. Great guys!! Very happy as always!

Imani Jackson-Jones

Alex is the best he was able to assist and help us right away with getting a new iPhone 13 he is very knowledgeable when it comes to his work we had an issue with another phone company and he was able to solve it right away ! Would definitely recommend!

Christopher Olson

The guys at my store are very professional and competent and get the job done quickly and correctly. I also notice how patient they are with people that are having problems. Great staff.

Justin Meets World

Theo and Christian helped me and my friend out while getting his phone fix. They were personable and professional. Definitely glad to be an AT&T costumer and receive such great service.

Elliott Barnes

I visited the store a few months ago and it was a pretty busy Saturday afternoon. I was surprised at how quickly I was helped. Christian was able to assist me with my issue very quickly while also helping another person at the same time. The multi tasking ability of this young gentleman not only helped me quickly, but also helped the store not seem too busy or overcrowded.

Duane Anderson

My experience I can say that the staff is very knowledgeable about the products. The Staff is Very friendly and willing to help. I will recommend this store to anyone I know needing phone service. Aaron’s help was very professional.

Woonandria Wolf

Lori was absolutely fabulous, and understanding and flawlessly helped me while was in a bad panic about my lost phone. She gave fantastic customer service and made sure my phone number got recovered so I could rebuild again without having to completely start from scratch. She really was great and understood about my inability to wear a mask. She was my savior today and without her I'd be so screwed. Store was also very clean and cozy. I'm a happy customer again!

Chelsea Hammond

I needed a new screen protector and stopped in. Everyone was so friendly and helpful. They made some suggestions, let me pick which one I wanted, and Christian Karch even put it on for me. 10/10 would recommend and I will be going back to this location for my future phone needs.

Robert Nyhlen

Great experience, less than 5 minutes wait and in and out within 15 minutes with everything I needed.

Abby Dunn

Quick and helpful workers! A wonderful environment as well.

Kayla

Theo helped me out yesterday and was amazing.

Cody Wilson

The best service I have received in a LONG time! Attentive, courteous and gave THE best hugs! Especially that Lilly girl! The manager Theo might be the most handsome human being I have ever laid my eyes upon! 5 out of 5 would recommend!

Shyda Davenport

Lindsay, Theo, Conner OMG they are the best. I went in to get a phone program, but ooopps the type of phone I have doesn’t work with ATT sooo with that being said Lindsay & Theo was a HUGE help out. They offered me a phone that they were not able to use no more... I was so excited. Nothing but a Blessing. Love these guys ❤️yahoooooo

Ryan Leach

Lindsey 100% deserves recognition for her excellent service. My wife and I were not prepared at all and encountered quite a few complications with porting over a number and getting our phones transfered and account set up, but Lindsey helped us each step of the way. She was incredibly patient as we got our ducks in a row, and even brought us waters as we talked with customer support. Not once did she look annoyed or bothered. She carefully explained everything about our new accounts and answered our many questions we had. She even got the door for us on our way out. 12/10.

Ashley soular

Dominic and David are awesome I love working with them

Mackenzie Husted

Chris did an amazing job! Always knew the best deal for me and was interested in my individual device/service needs. Will definitely continue with their service.

Tim & Sarah Oistad

My husband had a problem no one else could fix. Theo and Chris stayed late. Solved the problem many hours on the phone couldn’t help! Best guys ever! Even took extra time to find us a better plan. My best experience with AT&T ever!

Talyn

Lindsey helped me immediately!! She understood my budget for a new phone after cracking my old one and pointed out several suggestions! She even helped me set up auto sync for my contacts so I can back them up! Love the friendly, fast service!

Sara Bond

Chris Wiebe was so knowledgeable and helpful with answering our questions, and even going above and beyond with providing more options for plans and products. We just switched to AT&T and they made it a seamless transition. I highly recommend AT&T and be sure to visit with Chris! Thank you for your exceptional customer service!

Lawrence Smith

My sales person was great thank you

Derek W

Employees are quick to greet you and are professional and courteous. No waiting in long queue lines, no pushy quotas or agenda-type upselling sales pitches, just fast and friendly service, and a smile to boot. Best of all, I can avoid going to the mall :-) The atmosphere of the store is also relaxing and very very clean. Even when I've gone in grumpy if I'm having an issue with a damaged phone, the cheery staff and environment are a breath of fresh air.

Harrison Homelvig

The salesperson Chris was immensely helpful. I came in with a few questions and he clearly and concisely provided me with quotes and relayed other relevant information that gave me confident as I made the decision to upgrade my parents' phones. That said, I checked online and found that rates were cheaper there than in store. I wanted Chris to be compensated for all his work, but unfortunately I simply had to go with the better online deals. If AT&T wants to improve their customer service then they should allow their salespersons to match online prices when customers inquire about it. I was immensely disappointed that Chris was not compensated for his very impressive help in store.

Tim Oistad

Rock solid customer service! Chris and Theo put in the extra effort to help my wife and me. Will be returning to this store for sure! Thanks guys for going the extra mile!

Rachel Monkman

Great experience when I went and bought an accessory item from the store. Chris wiebe made everything seem easy. Everyone was friendly. I would highly recommend him.

Mitzi McDonald

I called into technical support 5 different times and they couldn't fix my issue. I went to Christian at the store where I should have started to begin with. Christian fixed my issue in 2 minutes.

Jerica Brenna

I had a wonderful experience with Christian Karch! He respected the covid regulations very well. When you talk to him it’s like you already know him, he is just very friendly!!

April R

This team is amazing. We switched from Verizon to At&t this week and everyone in this store including the manager were helpful, friendly, and didn't let you feel like another number. We went there for accessories and left feeling like friends.

Carissa Estrada

Chris Wiebe helped us into great new deals for our new phones! Also offered us the new AT&T tv! Great customer service and very professional. Answered all questions we had highly recommend!!!

Mattie Richardson

While I don't like AT&T in general, this location had pretty good service so that's what I'm reviewing here. Three of us came in looking for fifty dollar phones and the smallest family pack we could get. Other people spend gobs of time in there looking at the latest devices for a bajillion dollars and the 5,000 gigabyte plan, and while we had to wait for a rep to be available, when one was available we were treated with just as much respect even though a couple of us knew nothing about phones or tech in general. Kudos to that particular rep, I wish I would have remembered his name. Hopefully the other reps here are as good as he was.

Michael Brown

craig and christian made me feel amazing amazing job thanks for helping i will definitely send my friends here and be excited to work with this location thanks soooo much made my day 100% score on service three thumbs up

James Riley

After the mall at&t branch cancelled my number, this location was able to help me out. They were very helpful and gave me step-by-step instructions on how I could my number back.

Carol Schellack

Germaine, at the AT&T Store, in the West Acres Mall in Fargo, was immensely helpful! He helped me install an update on my iPhone 10. He then showed me an alternate route to access my exercise videos on my old, original mini iPad! Germaine saved me $500 by not having to purchase an iPad Mini 5! Germaine rocks! In my opinion, Germaine is a candidate for a promotion + a raise! 🤗

Ian Schweitzer

My family lives in valley city and we will only go to this store because of the great customer service from Christian. He is super friendly and helpful in getting us the products we like.

Life with Erica's family

Was very satisfied with Conner customer service 😀 He's been very helpful 👍 I'm super excited and happy I came in. …

Jollen Mae Jereos

Christian Karch was very helpful and patient assisting us getting new phone yesterday and even helped us get discounts we could including the nurses’ discounts . AT&T staff on 13th Ave are awesome.

Michael Sanders

Alex did an amazing job taking care of us! We had a horrible experience with the AT&T retailer store in Grand Forks ND (2851 32nd Ave) and with corporate customer service. We thought we could save money and have good service so we switched from Verizon and bought new phones with unlimited service. What a mistake! The service was absolutely terrible in Devil's Lake, Lakota, Grand Forks and at our farm on the border in Minnesota (uses ND 911 service. AT&T FAILS!). North Dakotan's do not deserve to have AT&T as our EMS/911 provider. The AT&T return/cancellation policy begins 14 days from the SHIP DATE! This is totally unreasonable. Reason #1 is the customer cannot control shipping delays or weather; #2 Many work schedules such as law enforcement, military, truck drivers, etc have jobs that are out of town or not conducive to normal work hours or work week. As a result, they can't meet a 14 day return policy from a SHIP DATE. Furthermore, it's most reasonable to begin the buyers remorse period on the ACTIVATION date. However, despite the debacle of services, cost, lack of transparency, Alex and Lindsey from the corporate AT&T store in Fargo went above and beyond to refund our money and to correct the situation. If ever we were to return to AT&T, we would recommend Alex and his staff at the Fargo store!

Devin Belland

Great cus to omer service. I've been able to receive help in some seemingly hopeless circumstances. Even after being told I wasn't capable of fixing my problems with my service from tech support online sometimes the team members in-store are capable of solving difficulties unavailable over the phone.

Allie Bergman

People were super helpful and kind, gets busy quick so go as soon as it opens.

Cierra Brenna

I went into the store for a quick visit, but I ended up talking to the employee for about 20 minutes. He was extremely helpful and answered all of my questions.

Lindsey Wolff

The staff at this location were great to work with, when I had further questions the manager was very informative and polite. Thanks for the help!

Ghadeer Al remawi

Great service and great staff, I was helped promptly as I entered and had an exceptional experience at this store!!!

Luis Pedro Gil Agostinho

It seems that the Staff is more focus in sale items , if you have a different concern they tell you to go to the AT&T website which sometimes no one either get back to you . Verizon was better regarding customer services .

Don Jenson

GREAT Customer Service, it was very refreshing to find a store that truly puts the customer first. Having a problem with my home location being in a weak signal area. The AT&T Rep at this store went above and beyond in providing me with a solution for my problem. AT&T is really customer orrented and I would recommend this company to anyone looking for a communication solution...

Andrea Griffin

Alex (the store manager) was amazing to work with when I had a concern about coverage in my area. He is very professional and had great customer service.

Deb Koppen

The attitude of customer service was not pleasant. Had a problem with my SG8 phone. He wasn't making a commission. He had to reboot my phone. Took all of 15 minutes for him to figure out what needed to be done.

William Israel

Great customer service

Kim Henning

Kelsey helped me she was polite and got my issue solved clean store good staff.

Davis Dube

Dominic was very helpful and made switching from Verizon to AT&T so seamless!

Antoinette “Toni” Rodda

I don't remember who helped me but she was super nice and super helpful didn't have to wait long at all for help. I definitely will be going back there.

Lisa Farnham

Aaron really knows his stuff! Thanks for helping us out today!

devin jennings (bukkitdanceparty)

Helped out in many ways and got us set up in a plan instantly without any issue great help from these guys!

Robert Ladd

Best store I’ve ever been to.Chris W helped me out I recommend him to anyone

Arianna Jaynes

Alex helped me get a great deal! Excellent service.

Alberta Bratland

Great service. Dominick was very caring and helpful.

Moonara me

They always tell me my phone problems are the phone, not service. They are very helpful to get me a new phone. Then I have the same issues.

Gregg Matejka

I was helped immediately. The representative was very friendly and helpful. Unfortunately the Samsung S10+ has poor software with the 5g upgrade.

Kalpana S

I had an unique issue with my network and took few hours to figure it out but the staff was very polite and patient in handling my matter.

Connie Goss

The salesperson was not at all pushy. He answered all our questions and really listened to what we said.

Keenan Spiess

The 13th Ave Fargo store was very helpful and resolved our problem!

Shawn Kessel

The onnline custer service directed me here after a 40 minute wait on hold. The stor corrected my problem in less than 3 minutes

Jenn Wilson

Great customer care. The associate understood all my questions, and answered every one of them.really enjoyed this AT &T

Michael Rowley

Theo was great. Helped out with everything we needed. Great customer service. Highly recommend!!!

Eddie Güereña

The store here in Fargo North Dakota off of 13th avenue has been my favorite AT&T store to go to. Period. California stores are a nightmare.

Benjamin Corwin

Fantastic Customer Service! Aaron did a fantastic job!

Kim Naplin

I always have a good experience at this store. They have a warm welcome and are incredibly friendly.

Keith Peterson

Love being able to walk in and out with a new phone that is set up just loke my old one. Thank you Kelsey

clemente ruiz

Very professional people very patient and kind

Tahnee Young

Awesome experience getting my new phone today! Thank you Alex you were the best.

Julie D

The staff was very very helpful, friendly , & polite I got exactly what I wanted & am very satisfied

Charles Berg

It is always a pleasant experience stopping there!

Remon Melada

Today I was assisted by Chris Wiebe He really went above and beyond to assist me get my new phone and trade in the old one

Alexander Bruns

Very friendly atmosphere and great customer service. This is the main store for the area and they set the example for everybody else.

Cody Ciesielski

Fantastic customer service would highly recommend over the other AT&T stores in the area!

michael kowalski

Great friendly staff, and helpful. Took time to find a product they didn't have

Robbi Erstad

Chris was a great help easy to deal with service was excellent

Austin Braham

Spot on customer service and very friendly atmosphere! Love this store!

Scott McLawhorn

They helped me out either my phone. They did a great job.

OLUWASEUN ODEYEMI

Great and very helpful staffs

Sheila Vondal

Theo, was great... The staff was very friendly as I noticed...

L Lerbakken

Fast and friendly! Thank you for the great service 😀 …

KristiAnn Lehn

Awesome service, great guys! I recommend definitely 😁😁😍😏 …

Jon Hansen

Very helpful and friendly good experience all around very happy

Bob Reichel

Been here two times and they are super friendly

Gregg Eide

Really good phone store I've gotten all my phone stuff here

Steve M

Theo helped us with another technical issue. They treat customers very well.

Tony Ladouceur

Awesome experience. Knowledgable and helpful sales associates.

Jon Buringrud

Was in to upgrade my phone and Chris was very helpful.

Susan Maloney

Always great service with very knowledgeable staff.

DAMANI MULLINGS

They have the best customer service by far

mark Stremick

I just bought a new phone mirror and I'm waiting for it

Teresa Pope

Got my son a new smartphone and Lindsay was awesome as always!!!!

Mike Hubbard (EvilRat)

Good people

Carol Hudelson

Had a problem with my phone...they helped me get it fixed right away.

Scott Sandland

Knowledgeable people / Quick service !

Izzy

More honest than Verizon. Good move, this ATT.

Ricky Rice

Just asking questions employees seemed respectful and knowledgeable

zack king

Very nice was waited in right away

Stephanie Hickel

Alex was great

Kayla McCreery

Got DTV and saved money. Thanks

Ed Johnson

Helped fix my phone very nice guy

Kory Johnson

Quick, answered all my questions, and clean store.

Neale Johnson

Staff is well knowledgeable and very helpful

Darlene Gryskiewicz

Always helpful staff!

Hank Burchill

Awesome customer service! Thanks a

Felicia Teske

Theo's the coolest 😎 …

Traversie Pat

Very helpful and polite staff!

Brandon Betts

Knowledgable staff help me with my account

Robert Cray

Great service! Thank you.

Santana Concrete

Amazing customer service!

Mike Nelson

Great job

Tim Michaelson

Great service!

Christian Karch

Loved my experience

ariana harrington

Creg is the best ever

Tim Stempf

Great service and selection

G00DMAN GIRL

Good customer service

Phil parks

Just went in for a question. Answered quickly and accurately.

drew s

Definitely good cs.

Owen Romo

Didnt work out for me.

Chris Clayton

Fast and friendly personal

Ammar Ali (hak900)

Best , theo was helpful

Susan Philips

Way to spendy for my taste

Mike Cundy

The staff is great!

paula Hagerman

Was great thank you

Gregg Eide

Super cool stuff

REBECCA HICKS

Very helpful

Rich Unterseher

Great service

Kyle Huber

Helpfull

Lane Zachow

Great service

Damion Reierson

Quick and easy...

Carol Stafford

Great Service

James Barton

Great people

PAT ENSRUD

Helpful,courteous

Amy Packer

Fast

Mary Wiebe

Was great!

Collette Bishop

Helpful and polite

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