Reviews of UScellular. (Cell Phone Store) in Des Moines (Iowa).

UScellular

311 Reviews

133 Comments

Cell phone store

Cell phone store

2929 E University Ave, Des Moines, IA 50317, United States

Description

Information of UScellular, Cell phone store in Des Moines (Iowa)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of UScellular

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Reviews of UScellular

Paris McRoy

It’s a little too pricey but the customer service made it worth it. Deshawn was great and helped me get everything I needed and more without being pushy. He didn’t try and sell me stuff I didn’t have a use for and I greatly appreciated that. I will definitely be going back to see him for my future needs. A++ customer service.

JnA Safety

Deshaun was the best customer service person I could ask for! He was genuine and so helpful! If you need a real person who treats you like your their #1 priority then ask for him!

Pamela Deeds

Amazing was patient, kind and interested in helping us get the best plan and phones for us. We came back a couple of times for help with our new phones and again she did a great job of helping us.

Rachel Allen

Everyone at this store is incredibly helpful, patient, and thorough. I began working with DeShaun 8 months ago in the aftermath of a death in the family. Over time, we have switched from AT&T after 10 years. We added a data line, previously a flip phone, transferred two smart phones, added an iPad with cellular service, and switched our home internet, but saved $70. Ask for DeShaun. We think he is the best.

Barb Lunan

Knowledgeable, kind, considerate, patient etc., was happy able to explain things to an old woman (me) excellent without being arrogant and too technical, while having getting over laryngitis.

Tracie Botts

My experience overall was great great service great team you have answered. All my questions was very kind. Patient.

Carisa Danielson

Azaz came back in to help us, was very patient, and even got us a new phone! We loved working with her!

App Pros

US Cellular on University Ave in Des Moines is by far the best experience I've ever had at a cell phone store. They had plenty of staff so there was no wait and all of them had a great attitude. Great to experience because we just switched from Verizon because they had terrible customer. Thanks to Josh specifically too!

Angela Ellis

Went it to talk about upgrading. There were some issues but Mario went out of his way to help us to get my sons phone fixed. He was very nice and funny. Great customer service he should be recognized for his great work at this store it was my first time seeing him there.

Duane Hochstedler

She did a great job explaining everything to us, didn't rush us to make decisions

Kevin Edwards

Evertime we upgrade our phones the staff set it all up for us. Transferred everything over. Even show us new and useful features. Anything we've ever needed there always going the extra mile.

Chantal Lowe

Mario was great. He definitely made it a fun experience to sit and get two new lines set up. I went into the store twice because I had to go back when my brother got off work. Mario was at the store all by himself that day so it was a little bit of a wait each time. There was a line both times and the phone kept ringing with people coming in to pay their bills. There was a lot going on but he handled it very well. Even towards the end of his day. He was professional and polite treating each person with respect. I know most ppl that have long days in situations like that you would definitely notice it towards the end of their of shift. But not Mario. Would definitely recommend going to see him if your looking to switch.

Van Banks

Very informative and honest also very easy to talk to

Neola Fritz

What a wonderful surprise! I was dreading a long drawn out process to upgrade. Buy Mario knew his stuff. And he is a people person too! A rare combination these days. I felt like I had made the right decision to upgrade my cell phone. Mario knew how to handle a few glitches that popped up quickly without one ruffled feather. Amazing.

apple devine

Dakota was super professional, kept conversation, he was super thorough with making sure everything I wanted to accomplish got accomplished! To add a cherry on top of the cake I wasn’t going to switch my iPhone X but Dakota had a great deal that upgraded me to the 12! Dakota is an awesome employee I wish everyone had one of him !

Katheleen Waters

Dakota is very knowledgeable, I'm technology challenged, Dakota took the time to explain every thing about the different products, he helped me make the best choice in a cellphone for me, he was thorough in explaining the paper work, and explaining the best program for me. He was not pushy, he is very personable and easy to talk with. I am happy he assisted me.

Melinda Smith

The best service provider I have used honestly I have no complaints even blessed by the customers thank you Randy and Bobbie the ones who decided to pay for my new phone today thank you is not enough to explain my gratitude for your help

Michelle Smith

I've never quite had an experience like this while upgrading a phone. Have to say it was great and full of laughs! Mario did an awesome job getting my husband and I all set up!

Tom Carpenter

Verry satisfied Mario was such a big help very thankful for what he did to get us going I'd recommend everone to go in and have some patience just to see what he can do for you. Took some time to get our lines switched but you should expect that if your switching carriers.

DomanarK

Mario was one of the most helpful, pleasant and knowledgeable sales representative I have ever had the pleasure to interact with. His experience and personality will ensure I continue to be a satisfied US Cellular customer.

carmin cook

John was amazing to work through our problem with. He took his time and explained everything step by step. Give this man a raise!!! He takes pride in a job well done.

Jennifer Selix

Josh was great to work with and very knowledgeable!

Michele Whelan

Patient/knowledgeable staff. Clean store.

Justin Porter

Quick and easy process. The gentlemen that was there got me setup with everything I needed. I definitely will return for future business.

Scott Wendl

Trent did an excellent job of explaining the different phones and accessories. He actually was able to switch me to a better plan saving me money which resulted in basically getting the phone for free with the cost savings per month. I would highly recommend reaching out to Trent if you need a phone.

Tim Schau

Christian did an unbelievable job explaining all my options. He listened to my needs and recommended the best phone for me. He did not push me into anything. He is great at customer servixe!

dody braun

Christian was very helpful in helping me make a choice for my s10. He also helped my husband in making a choice for his new phone a couple of months ago . We both will recommend him to our friends & family.

Kaitlyn Forst

Trent was so easy to work with! Such a pleasure and so much fun to be around! 10/10 amazing employee! I would recommend business with him to anyone!

Divinely Guided Rainbows

The Manager and all employees at this location are all very strong customer service based. They are people who can trust and rely on. Will be a customer for a long time to come. A very pleasant store to visit and a accomplish any thing you might need. Thank you team members and Manager at US CELLULAR ADVATANTAGE...E University location.. You guys are awesome. Thank Kimberly Mikesell

Rick Noble

She was a jewel she was fast efficient very educational instructional especially for a guy like me she had a lot of patience with me and I don't have a lot of patience thank you for having her there

Terrie Lee Eliason

Always outstanding service policies and no worries with satisfaction in any phone service, questions, and problem solving or anything else that might be the case with advise, sales.and knowledge shared and understood by employees and customer.i in fact travel by transit all the way from my side of town are to visit this Eastside store.i highly recommend it to be anyone who wants to get one one one attention.

Susan Cole

Good customer service

patty lourens

Daniel was so great wish there was more people like him good hard worker and was with us for quite a while didn't try to hurry or rush through anything nature everything was perfect order I really like how he took care of us very well.

Brenda Isenhower

I went to the one in ankeny about 2 weeks ago and did not get the same service asked why I was doing this and why and did not act like he was ready to sell a phone. Therefore I will never go to the ancient store again I will always go to the one on university on the east side of Des Moines IA he was nice to work with and explained everything to me and I love my new phone.

Paul Synowiecki

Got me what I was looking for and in price range all while I had my to kids with me. Even had some water for my 5 year old, who was thirsty.

Richard Miller

on july 4th Dan Harvey set up my fitbit charge three and synced it with my phone. he was very patient and helpful. I would reccomend Dan without reservation.

Juan Buenrostro

Great customer service. The sales manager who attended us was very professional and detailed on what we were buying. Made the whole process fast and simple.

karla aguilar

Skylar was very helpful to me and my family since this is our first time making a contract with us cellular , I will definitely recommend it to my friends.

Melissa Adams

The business was friendly and let us know about special offers. We were impressed.

Mary Wright

It is always a great experience here. I also work here! Cellular Advantage is a great company to work for as well!

Stephani Livingston-Smithson

Mario was great at explaining my bill/ options...will be sure to call on him in the future!

J2 Vega

Dan from the East University Ave store in Des Moines was very helpful, informative and patient while helping me choose the right plan and phone that was best for what I needed. I'm very satisfied with the overall service. Highly recommend USCellular.

Eric E. Rawson

Mario waa very helpful and went over the top to help me and my friend sort out hee acct..very professional

Jose C

I’ve heard and seen many great reviews and I was wondering how much y’all charge to fix an iPhone charging port?

Zakariyah Hill

Brooklyn was amazing and Jeremiah was also a lot of help in a stressful workplace with a lot of customers and little help.

Danielle Piatt

Very nice employees, provided great service to me and they were very polite too. They offer a lot of great deals on phones, only 15 a month for my S10

April Sheehan

The 2 men assisted me today w/ phone tablet and surveillance camera today 2-16-21 they were very helpful and kind to me the 2 men's names were Mario and jason

Jean Nichols

Mario answered all my questions. Very helpful on finding the right phone for my needs. It was like sitting there talking to a friend

Stephen Conte

The sales rep who helped me, Shawn, cares about the products, the customer, and knowledgeably matches products to their needs. Furthermore, US Cellular provides better Cell coverage than the other providers that I used in the past.

Cyndi Peters

Go see Jason!!! I am a new customer to US Cellular and he got me set up and out the door in record timing! Very knowledgeable and professional.

Roger Irving

Was waiting on me when I arrived knew just what I wanted and explained everythiniiiig completely very satisfied with the phone and the service that is why I called and told him I was coming

Steve Garner

Very courteous and attentive to questions and switching out equipment. Politely took care of business at hand !!

Kelly Huisinga

Trent was extremely helpful and went above and beyond to make sure I had everything I needed. 10/ 10 would go back again.

Marissa Jeknavorian

Skylar was amazing and patient and very helpful she did an amazing job thank you!

Susan Anderson

Carmen was a great help and assured us we could call with any questions.

Jonathan Hull

Mario was friendly, helpful and very knowledgeable. Overall a great experience!

Tessa Bennett

Jason was great and very patient with me and my husband. It was a great experience!

Tina McAninch

Christian at the University Ave location in DM IA supplies wonderful service! He has been very helpful in my questiins and request.

gary clague (G)

We had to jump through several hoops to get me into a new phone before I went on the road. Everybody working in the store was great.

Michelle Leach

Mario was extremely helpful and went above and beyond to get the phones I was requesting and to get everything setup and switched over... Thank you Mario!!

Donna Cooper

Very friendly, and knowledgeable, he was a big help in deciding which phone I should buy. Great job!

Elizabeth Norris

Jason was so helpful and so nice we came to price the phones and then came back 2 days later to buy them and had jason both times.

Anthony C

By far the best Us Cellular in Des Moines and surounding areas. Always have great customer service when i go here. The guys are great and always very helpful.

Becky larue

Dakota was very helpful and patient with me while upgrading my phone.

Marilyn Martinez

Jason was super fast and friendly. I was able to switch over from Verizon to US Cellular with no issues. Thank you Jason!.

Joe Clemens

Mario is hands down the best agent I've ever worked with!

Dave Stokka

Trent was very efficient and focused. Straight forward in his dealings. I appreciate that in a salesperson.

Laurie Wyatt

Caroline was so helpful setting me up with my new phone!

Darla Moyer

Five. Star goes out to Nathaniel excellent job done ,did a great job on helping me with my new phone service.

IRENE BEVARD

Christian was very helpful and I got just what I wanted. The store itself is filled with all very helpful people

shawn

Exceeded exspected exsperiance,!! Excellent !!! And Taylor excelled! Thanks everyone for everything, shawn.

Beverly Routh

Always great to deal with jason always listens to problem and works with you until it's solved and you're satisfied

Michael Felton

Well mannered, friendly staff. Knowledgeable if they don't know how to fix your problem they know who to get ahold of to fix it.

Karla Iversen

Dakota did an awesome job. Showed me things on the phone that I didn't know about.

Judith Shultz

Daniel was very helpful he answered all my questions and helped me choose the right phone for me

Jason Smythe

ask for Jason handled all the issues I had. Great customer service.

kevin anderson

Christian was very friendly and helpful in spite of my demeanor at the time. Very understanding young man!

Kaioko Dannis

It is the best place.It offers great plans and great deals.They have the best associate there to help.

Ron Calhoun

He was not only knowledgeable but very courteous and helpful!

Annette Sarratt

Daniel was great when i went in very prompt and very curious he is wonderful

Jeananne Hill

They always have a line and they are busy every time I go there good customer service and kind

william spencer

Been a customer sence 2004. Always great service. Love my Samsung Galaxy 9+

Greg Lee

Great service, phone was broken, went git new phone, upgraded of course. Everything was perfect

Jenni Jones

I just love this US Cellular store these guys are so amazing they know exactly what I need when I need it and how I need it haha

Zach Reed

Dan Harvey is the man got me all straightened out with a good deal even

Alvin Workman

Easy access to parking lot, and staff are very knowledgeable but a little slow

Barry Carpenter

Very helpful that guy went above and beyond 100 it was quick and easy

Bambi Byers

Jason was very professional, patient and knowledgeable!! Thank you for your help!

Richard Bright

Very helpful staff. Answered questions, helped out with my phone issues.

Tabi Venenga

Worked around my problem to find the best, fastest, and lowest cost solution.

Jenniffer Allen

Hr was fast and efficient and steered me in the right direction.

Connie Templeton

He was very polite and answered all my questions

Angela Ruby

He helped me set up everything and explained it all

Tonya Holloway

I love them all !!! Trevor makes US CELLULAR rock

Cookie Burton

Great service, would tell others to go there

Matthew Gliem

Very helpful and friendly been coming here for years

Rob Vangundy

Quick direct informative and true to kindness in every way

Laura Probasco

Great service! I got switched over from another provider and I got a new phone!

Andrew Lamb

He was helpful and got what I needed quickly

K Cross

What a nice representative. Great service.

Ryan Rinehart

Their customer service was outstanding.

Home Slice

Great service and really nice people

Walter Johnson

Very friendly and prompt service

Jay Berkshire

Had the answer to every question and was very professional.

Julia Freel

Very helpful and informative

Earl Stewart

Great job Mario!

Carla Weimerskirch

Associate is always very helpful.

Melinda Bowers

Very good experience. Very helpful.

Miki Clark

Smart guy! Very helpful!

Wes O'Halloran

Very helpful and knowledgeable.

Shane Carstens

Fast friendly customers service.

Louis Wade

Representative was very helpful

Jeff Carley

Friendly and helpful!

Chelsey Hayes

Nathaniel was super helpful

Amber Clark

Super helpful staff

Tom Bisbee

Very helpful staff

kevin storm

Did great job

Susan Courtney

Just paid on my bill.

Vikki Stevenson

Very helpful

Kelli Howard

my store

dennis liekweg

Just easy.

Robert Atzeni

Helpful

Shawn R

Very professional

Shawn Nicholson

very helpful

J&T Scott

Representative was awesome did everything for me . Was a great first time experience would highly recommend her.

Brandon Cook Sr

Another all around great experience. She was awesome!

Brian Schumacher

Michael Palmer

Ed Walker

Alex

Mike Tams

Dale Hamilton

Tyree Temple

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