Reviews of Verizon Authorized Retailer - Victra. (Cell Phone Store) in Columbus (Ohio).

Verizon Authorized Retailer - Victra

114 Reviews

76 Comments

Cell phone store

Cell phone store

1480 Olentangy River Rd, Columbus, OH 43212, United States

Description

Information of Verizon Authorized Retailer - Victra, Cell phone store in Columbus (Ohio)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of Verizon Authorized Retailer - Victra

Popular times

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Reviews of Verizon Authorized Retailer - Victra

Catherine Kohler

This was the best experience I have ever had at a Verizon store. Dominic and Trey were both very engaged and made me feel important as the customer. Neither was pushy about about bundling options, but presented to me in a logical and straightforward manner. They answered all of my questions without any hesitation, and I cannot stress how kind and easy going both were. I will never go to another Verizon as long as I can go here and receive the top notch customer service that I did today.

David Smith

Rob was amazing! I had five phones that we switched from another carrier and Rob was very patient and helpful through the whole, very long, process. I've been with several carriers over the last few years and Rob has been the best person I have ever worked with. He went above and beyond to make my experience a great one. I would recommend Verizon and especially Rob to anybody looking for a new phone!

Yalishi Ford

Wow! Where does one even begin to express such stellar service? Rob went above and beyond in so many ways! I decided to switch from another provider while I was out of state and the salesperson decided to not listen to my needs and wants and I went with a phone and watch I really did not want! The very next day, I tried to switch to the iPhone, but they did not have any, so I had to wait until I got back to Columbus! It had to be ordered, but it was so worth the wait! Rob made sure everything was taken care of for me. Not to mention, I have always been an android user and he made the switch easy PLUS, for the same monthly cost, I also got the Apple watch and iPad! Did I mention I got 2 iPhones?? He really is awesome! It took me 5 hours there one day, with a 7 year old that he made sure was entertained and had lunch! He made the transition easy, made sure I had any credits/promotions needed or that I could get! Truly the best experience! As a previous Verizon employee, he really did a fantastic job, stayed extremely calm under A LOT of crazy pressure and has a new little helper! Definitely your go to person for phones!!!! ROB is his name, in case you forgot already...just ask for him! Thank you so much!

ifeoma elmore

The person that helped me was great and was able to upgrade me to something that fit my needs!

Nick Koehne

The associate Nick who was able to help me with my SIM card issues went above and beyond to ensure a great customer experience. He was informative and was clear in explaining every step of the process, making it simple and painless. I highly recommend this store that has underwent management change several months ago and looks to have returned to Verizon’s excellent service standards.

Kyle Robbins

Had the pleasure of working with Rob today. He made my experience so seamless and efficient. This was the first time I was able to have an easy experience when switching phones. He had my new device up and running with no issues, no wait. Rob is one of a kind! 👍🏼 …

Nicholas Hood

My personal experience was pleasant, friendly and quick. It wasn’t a sales pitch or confusing; the rep was friendly and sweet. I was skeptical as usually I aim for authentic Verizon retailers as opposed to authorized dealers.

Tani Bland

I came into this Verizon location because my iPhone and service was acting up. Nick helped us and was super helpful and was able to answer any questions we had. I really appreciated his honesty and patience with us. It made my experience such a more pleasant one than I have had in the past!

Courtney Capel

I had been having major phone issues for a week and felt defeated when coming into this location. Rob turned everything around and fixed every single problem I had come into the store with. He was extremely helpful and his attitude was amazing. I was going to the store with the intention of leaving Verizon and he turned me into a loyal customer! Thanks Rob!!

Monica Prinkey

Nick is the sweetest! There wasn't anyone in the store when I came in and he was so helpful and informative! Definitely recommend coming here. It's the only location I go to.

Rachel Hutchison

Markel is great! So helpful and gives good recommendations. I usually do everything online but I’ll be sure to come in store to see him next time!

Giovanna Milano

I was in this location yesterday because of a tech issue with my iPhone. The sales representative that took care of me, Nick, was extremely helpful! He was knowledgeable with all of my questions that I had. I'll definitely recommend this location to anybody that needs a new phone or troubleshooting phone problems.

Hali Fechtmeyer

Service was AMAZING. The store manager Ian helped me so much. He knew all of the deals and took the time to answer all my questions and really made sure I understood my plan. I feel bad that some people had to wait because I was taking too long, but it just shows how dedicated they are to service. I am definitely going back whenever I need help with verizon or my phone.

Casey Ochoa

I have been trying to replace my broken phone for 5 days. I have called the insurance company through Verizon and gone into a different Verizon store, instant messaged with a Verizon customer service rep, without ever getting any kind of answer as to why my claim wasn't being processed or what i needed to do to get it done. Ian at this location picked up the phone and called the insurance people with me there and made sure that all my questions were answered and I left knowing exactly what needed to be done; all while effectively assisting other costumers. I was so appreciative of him taking the time to help me.

Zachary Sanders

Nick was incredibly helpful in getting me set up with a new phone, reviewing multiple options and taking the time to do a data transfer at the end. Great service and I’d definitely recommend this location for any Verizon phone or service needs. A+.

D T

I always hesitate going into an actual store for Verizon but I thought I would give the Lennox store a try. I'm happy that I did. Rob was so helpful and patient when I bought my new Google pixel phone. I've been back a couple times for additional items and he always friendly and welcoming. Very knowledgeable so if you are hesitant to visit a store like me. Go to the Lennox store and they will take good care of you. Kudo's to Rob on awesome customer care. It's very rare these days.

Adrian Riley

This store is great. It isn't very big, but they usually have three staff during peak times. Darrell helped me last time I was there and was patient, walked me through costs, and was super informative about all phones. Did not try to sway me or upsell. I went here two years before that and had great help. Pretty much every time I'm ready to upgrade, this store comes in clutch. I've been to some bad ones too... They do it right here.

Romell Smith

I would like thank Jorden and Ian for all of the help they gave me. They were very kind and helpful to me. They did not poo poo any of my questions. They were so patient and cleared several things for me. They have very nice personalities. I would like to say they are two aces in the hole for Verizon. Keep these two on board !

Sandy Sandy

Unsure whether these people went into the same store as me. Every time i have been in the store i have received excellent service. I have been in three times now in the past year and each time it was great. They helped me switch phones twice and reactivate a phone that got shut off. The salesmen and the manager want to actually help you, not just sell you stuff. I have never wrote a Google Review before this one, but after seeing the poor ratings of this store on Google i decided to write this review to say that i think this store is great and that compared to other stores in Columbus (Bethel road in particular was terrible to me) it is fantastic.

Matt Lertola

The employees (Ian and Anand) were extremely knowledgeable, friendly, and helpful. I visited the store on two consecutive days to get a new phone and handle some of the issues of switching from one brand to another. I was very indecisive on both days, but the employees helped me to make an informed, confident decision.

Steven Keil

We stopped by to look at phones. We told him we were not buying because we were just gathering info and we get our phones through work. Nathaniel Winningham who was helping us was great. He could have ignored us but he didn't. He answered all our questions and showed us the different models. I'd definitely consider coming back should our phone circumstances change.

Daniel Janowski

Everyone I have come into contact with at this location has always displayed amazing customer service. Ian, the store manager, truly know what it means to take care of his customers. Couldn’t recommend any other verizon store!

Jenine Larrabee

Rob was extremely extremely extremely knowledgeable, efficient, and polite. He was just a pleasure to deal with AND was able to do in 1 hour what two other places failed to be able to do at all. Great experience!

Michael Penwell

Ian and Maya were amazing and so so helpful/friendly. Made the process of getting a new phone super easy. Definitely recommend this store to anyone and everyone.

James Ustar

The customer service at this location has always been top notch! The staff really knows what it means to prioritize the customer and give the right solutions. Definitely recommend this location for anybody looking for a great Verizon experience.

Nicholas Frank

Nick was great! Set me up with a new tablet for my travels. Took a long time explaining different aspects of my plan. Would definitely go back to this location

Kathryn Schweitzer

I needed help right away and I am so pleased with the care I received at this Verizon store! Nick helped me and I can honestly say his service and knowledge was top notch!

Gobes Squared

Had really good service and experience but... this is not a legit Verizon wireless store. I bought something here and decided to return it to a Verizon store in a different suburb and was told they couldn't give me a return because the location I bought it at isn't a corporate Verizon store. So just be aware of that when you go here.

Boo Konate

Came in to get a hum device for my car. Nick was extremely wonderful and knowledgeable and assist me in setting the device. Because of this customer service I chose to stay with Verizon

Jessica Gurwin

Unbelievable I just walked out. This rude associate told me I had "Walls up" because I wouldn't listen to his insurance speal. I was an easy sell, I knew what I wanted and just wanted to buy it. He then told me that all verizon phones were monitored by the government and that I could blame Obamacare. Not the place for political opinions. As I got my phone to leave, he was like ok see ya. Jerk! Stay away this guy is unbelievable.

Elaine Miller

Nick and Ein were so helpful in activating my new phone and troubleshoot problems. They were very knowledgable and patient and provided great customer-centered care.

Raven Morgan

Oh yeah, Nick spent extra time NOT ripping us off and did not try to talk us into buying stuff we did not want. Really thought the service was exceptional! Will be back!

Mary Sintic

Rob was amazing. He walked me through every question. I've never had such great help and kindness.

Dustin Jetski

Rob was amazing in helping us get the documentation and knowhow needed to prove that Verizon erroneously charged us over a grand and get that refunded

Michelle Wilson

Nick was AMAZING, he was patient and took the time to walk me through each step in the store and over the phone the next day! I am a happy customer.

Katie Ernst

Had a wonderful afternoon here. Got myself a new phone and Nick explained everything to me. He was very patient with all my questions :)

Nathan Henton

Very friendly staff, was able to help me walk out the door with a brand new phone at a great price. Highly recommend!

Daryian Davies

The staff at this location always puts the customer first. I've been here numerous times the past few weeks and I've been taken care of each time. I highly recommend this store, specifically!

Nene T

Rob was the best!! He was very helpful and funny :) My favorite verizon location in columbus for sure!

Danny Prond

Markel is a superstar sales person!

Mary Jenkins

This location came to my rescue after my phone was stolen. Not only did I get a new phone they helped me to retrieve what was on my other phone. I have had nothing but great experiences with them.

Keith Dufrane

The staff person was very friendly and helpful. I appreciate the excellent service.

Rita Kauffman

Had a very rough time until the Manager, Michael, came to our rescue. Everything (billing) works like a charm after his help.

Hannah Mathers

Ian is great! Very knowledgeable and friendly! He is also very helpful. Great guy, good work.

Daniel Roger Janowski

If you go in please always ask for Nick! He always does an amazing job getting me taken care of!

Patricia Wilson

Excellent service! Thank you Nick! My daughter loves her new phone!

Sarah DeRosier

Friendly, knowledgeable, and fast.

Kane Cerny

Best Verizon in town!! Very good pricing and the employees are super helpful! Keep up the good work!

john harachis

Awesome staff, better service. The only Verizon store i come to! Ask for Nick

Tyler Phillips

Great service, willing to go through all the options and fix the existing phone I had had.

Trevor Hart

My helper was great

Edwin Jones

This is the best Verizon store! The staff is very helpful and courteous!

Jerry Schwan

If you need a phone look no further, great prices, great phones ,and lovely staff (:

Caleb White

Quick in and out! :-) Way faster than going to an actual Verizon Wireless store.

Lillie Pagella

Staff was great. Awesome customer service. Thanks Nick!

mike brit

Very helpful and great knowledge on products... Jordan deserves a raise

rbrtwest

Anand went above and beyond helping me out today,new will be here tomorrow.

cstrip99

Kind of small and only one employee but he was helpful and nice.

Darla Talbott

Nick was awesome!!!! So helpful, NO pressure at all! Thanks for your help!

Roger Smith

Great experience. Nick was very informative and a great help.

Safari Custom Critical

Got good customer service at this place great phones

Erin Harper

Staff is awesome! Nick is super helpful.

Emily Thieroff

Super helpful staff! Nick stayed after hours to help!

D Ebsen

Staff is amazing. Very friendly and helpful!

Rose Jacobs

Great FAST service!! Over and above service!

Emily Brown

Staff is very friendly and helpful!

Kathy

Nice place, service is good

Vvdtjc Cfyhf

Good place

Marianna Wells

Has answers

Daryl Atkinson

Luke Miller

Matthew Lawrence

Tim Green

Esthela Artiga

Rob Houchin

Paul Crowe

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