Reviews of Verizon Authorized Retailer - Victra. (Cell Phone Store) in Charleston (West Virginia).

Verizon Authorized Retailer - Victra

254 Reviews

9 Comments

Cell phone store

Cell phone store

3000 Charleston Town Center Suite 2065, Charleston, WV 25389, United States

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Information of Verizon Authorized Retailer - Victra, Cell phone store in Charleston (West Virginia)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of Verizon Authorized Retailer - Victra

Popular times

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Reviews of Verizon Authorized Retailer - Victra

Myranda Faith

Always such an easy, stress free experience! Allison is absolutely amazing and goes above and beyond ! She truly will figure out how to make it happen! She’s seriously the best!! My kids also are high energy, and she plays with them. Makes me feel so much better! Thank you!

Norma Roberts

We've been coming to this store for years because of John. He's our favorite rep and has helped me recover my son's information after his passing. Always gives great promos and customer service and is extremly patient. We go to the Town Center Mall just for this Verizon store. Don't go anywhere else.

lisa bly

We walked in to get a iPhone activated, & Kyle let us know all the promos & plan upgrades! & we ended up w/ 3 iPhones & new plan & was able to reduce my monthly bill by 30 dollars. 2 iPhones pros for $650 total! With trading in our phones for $700 a piece! Kyle was so informative & helpful! Great Employee!!

T S S

Service is above and beyond! John was very helpful and knowledgeable, he went out of his way to help me replace my broken phone and change my network to get a much better deal. Helped me save $$$

William Oliver

Waited in Kanawha City for 2 hours. Left, and went to this location. Super friendly and extremely knowledgeable staff. Could not recommend this location any more

Linda Kent

John was great! Very helpful, knowledgeable, and friendly. Made the data transfer time not so bad! Best Verizon experience we’ve ever had. Thanks again, John.

Cole Westfall

Top notch work, couldn’t have asked for better customer service, or how friendly they were while dealing with my grouchy, in a rush, hateful a**! Would most definitely recommend them to everyone I know.

Holly Halstead

John was so helpful. He’s always polite and works to give me the best options available for my needs.

Norris Brooks

Please allow me this opportunity to recognize Ms. Allison Hayden for her Superior service and commitment to her position as Sales Representative at the Verizon store located at 3000 Charleston Town Center in Charleston, WV. Upon my arrival at the Verizon Town Center, it was immediately evident to me that Allison Hayden is a uniquely qualified individual and well deserving of her position as Sales Representative at this location. Her integrity and unmatched understanding of the products and services offered by Verizon can only be described as exemplary and second to none. In addition to keeping me up to date on the latest promotions, products, services and accessories, she also upgraded me from a Galaxy S-10 to a Galaxy S-22 plus, signed me up with a Verizon business account, a Verizon credit card and a Samsung Galaxy 4 smart watch and demonstrated how to use it. I would also like to mention that recently I had spent over an hour on the phone with Verizon Tech support over an issue with the charging port on my phone not charging properly when plugged into my vehicle. Verizon Tech support suggested I trade in my phone for a new one since I had just purchased it four days ago; however, Allison had seen this problem before and suggested I buy a new up to date charger from the Verizon store. It turned out that she was right, the problem was solved and my phone is working great. Allison’s outstanding service with regard to her position is in line with the highest standards of any organization I have ever encountered and well worthy of recognition. Her professional approach to the duties and responsibilities of her position reflect great credit upon herself and Verizon wireless. We should all be so lucky when it comes to finding and retaining employees that demonstrate this level of competence, selfless service and professionalism.

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