Reviews of AT&T Store. (Cell Phone Store) in Charleston (West Virginia).

AT&T Store

319 Reviews

187 Comments

Cell phone store

Cell phone store

5701 MacCorkle Ave SE Ste 21, Charleston, WV 25304, United States

Description

Information of AT&T Store, Cell phone store in Charleston (West Virginia)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of AT&T Store

Popular times

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Reviews of AT&T Store

Mark Starcher

Been here many times over last 2 decades. Everyone is always helpful and very knowledgeable about there job. Teddy assisted me today and was great. Only reason I don't give a 5 star is because they do not have a restroom for customers. Ample parking and easy too find and access.

Austin Crum

The reason for the visit was to transfer a line over to ATT. Michael Bailey was our salesperson. Extremely respectful, wasn't pushy, and he had our issue fixed within 10 minutes of being there. Micheal was incredibly knowledgeable, friendly, and was fast. The service he provided was exceptional.

Nancy Dorsey

The rep helped as soon as I got in the door! She was very helpful in getting my daughter another phone and me an Apple Watch! She made sure everything was good and ready for me before we left! I never had any problems with AT&T 5701 MACCORKLE AVE SE!

Smiffy HD

Great service! Virgie and her staff are so welcoming and helpful. Took care of all my needs and were so friendly. Would recommend this store to anyone in the Charleston area!

Tracey Taylor

Virgie was excellent. Having issues with my phone and have gone to other ATT stores and could not get any help. She corrected the issue within minutes. Very smart!!! Biggest assets you have!!!! Will not go to any other store!

Jordam Estep

Daniel buzzard is an amazing sales rep, very helpful and social. The store manager is also amazing! Thanks for the great customer service.

Hollie Holstine

Virgie was so very helpful, professional, and very upbeat!!! Every time I come in this store she has resolved any issues I have, and done it with a smile on her face! She needs a raise or some type of incentive!! She’s awesome!!!

Doomscooter

Aaron was a very nice salesman and I will definitely be coming again for my services and questions!

Tracy Brown

Michael Bailey was a most excellent salesman. He was efficient he explained everything so I can understand it and that’s not easy. I would recommend him to any of my family or friends. This was the best, by far, experience that we have had at AT&T. Thank you

James Mcardle

Great experience everytime I come to this store. Virgie and Britt always help and know me the minute I walk in the door!!! The fix everything everytime doesn't matter what it is teaching to close a tab to setting up my phone. Only location I will ever go to.

Brand W

Today I went in to AT&T unsure if I was going to upgrade just kinda looking around and I was greeting immediately by Michael Bailey. He was very professional and answered every question I had with a high level of knowledge on the subject. I Highly recommend you ask for Michael Bailey when at AT&T!

Taryn Wherry

Teddy was a huge help. He and all staff were very patient, concise and upfront with us. This was honestly the most pleasurable cell phone experience I’ve had.

Sally Brown

I was so glad to get my new phone and it came much faster than I expected. Tyler was so helpful getting everything set up from my temporary phone and making sure everything transferred correctly. It's so nice to have a customer representative that has patience and doesn't talk down to you when you are trying to figure out things. I'm can't wait to try out some of the new features Tyler showed me and It look much less time to get everything set up than I it would. I've been with AT&T for years, this is why.

Mackenzie Mays

I had a severe problem with an iPhone SIM card issue that no one in the company could figure out but Virgie and crew at this location saved me!! They were very patient and committed to fixing it and saved the day.

Melissa Wilson

I am a totally happy customer! Michael Bailey at the Kanawha City Store was able to get me into my new account in less than 5 mins; what I couldn't do all morning. Should have went to the store in person to begin with to transfer my account instead of doing it over the phone.

Michael Rufty

I went in for information about services available for me at my home. They were very informative and courteous. If I plan an anymore att services, I'm heading right back to this store.

Haley Robinson

Alex Boosey was super friendly and very helpful! Great customer service!

Caleb Robinette

Wow, These folks are great at their job. Impressed with the range of products they had to offer

Kanawha Nephrology

Alex B at AT&T in Kanawha City was so helpful in getting one of the doctors cell phones reset today and we appreciate it very much. Go see Alex for any phone needs☺️

Lauren Given

Virgie was so much help with getting my phone situation fixed. Very nice and knew exactly how to solve my issue that another store could not fix! Great experience every time I'm here.

Shawn Dean

Great experience overall. The employees were very helpful.

Dawnetta Courts

The best customer service was provided by this young man. He deserves a raise. I have been in this store several times and never been assisted this well. Thank you Michael B. I hope one day you have a franchise and train all your employees to be like you.

Jess B

Definitely one of the best AT&T stores in the area - if you have any questions or concerns, this is the one to come to! The staff are very friendly, helpful, and knowledgable, and we have never had a bad customer experience here. We really appreciate these guys and gals!

Johnny Entley

Michael was very helpful and kind. I am not tech savvy and he really helped. Great person and salesman.

Jacob Burgess

So when I arrived I thought the store would be packed because all of the closets parking spots were taken, but no it’s actually because people going to the DMW next door have been parking in front of their store. Fortunately once I went inside all of employees were extremely helpful and nice especially the one that helped me named Tyler. Hopefully they can get the parking issue takin care because it’s the best AT&T store I’ve ever visited since picking up the service.

jennifer hamrick

Loved the experience I had ! The staff was so great and helpful. The rep virgie had all the answers to all my questions. She so patient with me ! Keep up the good work

Elizabeth Howard

My phone took a plunge in the river and had to be replaced. The location was stocked with employees and merchandise so the wait was minimal the selection was great and the offers couldn’t be beat. A kind shout out to Michael and Devin, both of whom are customer service oriented and extremely knowledgeable. Highly recommend!

Tammy Skaggs

I would personally like to thank Alisha K and Vergie at the Kanawha City ATT store. I came into the store with a broken screen and left with a new phone AND reduced payment plan. Needless to say I was very satisfied with the customer service at this store. They worked non-stop until I was able to leave with a smile on my face. Because my visit took a while, they offered me something to drink, made me very comfortable, and the young man that worked there was a delight to have a conversation with. I appreciate all they did for me to guarantee my comfort and satisfaction. I highly recommend this store for all of your ATT needs!!!

mackenzie connard

Micheal Bailey was SO helpful, and took the time out of his day to take care of my mom & i and our cellular needs. he provided us with lots of information, and walked through every step. i highly recommend Micheal. He’s the absolute best!

B Browning

We had an awesome experience with Michael Bailey during our time at AT&T. He went above and beyond to show us all of our options and the best deals available. Overall it was a very positive experience.

Amanda Wagner

Awesome guy, took care of my mom, my nephew & I with everything to get new phones. Worth his weight in gold.

Mary Shafer

Alex boosey is a very helpful informative representative for AT&T. He is an asset.

Steve Matulis

Alex boosey was very helpful and informative. I recc him highly and will keep working with him in the future

Sarah Petty

I would like to give a Big THANK YOU to your employer Cynthia Martinez!! I had been having an issue for a few weeks, I came into the shop today & she went above & beyond to make me happy. She's extremely professional, very nice & fast with her work. She made sure I was happy before leaving the building, we got my issue taken care of and even got a new phone line. I appreciate her kindness & time. I'll be requesting her next time i come in.

jaxson White

my daughter and I came into our local AT&T office to upgrade our I-Phones on our contract. We were assisted immediately and taken to a station by representative Michael whom made our exchange from old to new very pleasant and without any trouble.

Sharon Taylor

Excellent service, Michael helped me and everyone was professional and kind.

Larry Letart

Brittany was great and was very helpful. I would always come back to this location and they are super friendly.

Robert White

Alex did great. Explained all options and costs. And did it quick. I’m very satisfied

Lindsay Bostic

Alex was amazing! I hate changing phones and he made my experience the best!!! Go see Alex Boosey

Jennifer Jones

Sales Consultant: Alex Boosey Very informative and helpful. Made the process quick and easy.

Dave Beasley

Alisha was very professional and helpful in getting me into a new phone after losing mine. She got me all set up and I left very happy

Danielle Starcher

Michael B. was super polite and made sure we understood everything about the trade-in process. He was also extremely patient when we couldn’t decide and was very open to any questions we had.

Earline Thompson

I came in the store afraid my phone was dead and Andre’ was smiling and welcomed me to the store. I told him I thought my phone was broken and I had lost all my contacts. Andre’ fixed it a matter of a minute and explained what happened. It’s great to be greeted with a smiling face that was so helpful

Tim Inghram

Alex boosey was very helpful and made the process of upgrading my phone a pleasant experience

Kim Carlton

Tyler was great!! Very helpful in selecting my new phone and accessories. Great personality and friendly. Also very knowledgeable!

Russell Taylor

Visited the AT&T store in Charleston West Virginia representative Alex Boosey thank you was very very very helpful he assisted us all the way through the process

Jim Wilkerson

Alisha is awesome! Solved all of my issues! Very helpful, friendly and fun! AT&T is lucky to have such an awesome representative! Thank you Alisha!!

Katelyn Lively

Excellent costumer service! They were awesome to deal with and very helpful

Gloria Newman

Alex Boosey, has helped me with all my questions. I will definitely tell people about my great experience

EARL OSBORNE

Michael B. was very knowledgeable and courteous. He was very helpful with getting me as many discounts as possible. I would recommend that everyone come see him.

Mario Rodriguez

Tyler at Kanawha City AT&T is who we like to deal with. He is knowledgeable, efficient and pleasant to be around.

Brenda Hewitt

Tyler has been very kind, respectful and helpful. One of the best AT&T employees I've ever encountered and I've been with AT&T since 2013.

Athanasios Basdekis

Alex is a gangster good ATT employee! Rock star. And her manager (rose tattoo on left arm) is excellent as well. Ask for them if you got to this store: they are professional problems solvers. And they solve those problems fast, fast, fast. That’s they key: solve the problem, but if you can solve it quickly, that’s a double bonus! Good experience and those two are highly recommended (I’ve been with ATT for 25 years and those 2 are the two best I have worked with. KC store near Kroger.)

Paige Balasz

Mr. Bailey was very patient and sweet. He made the whole experience very enjoyable and We appreciate his help with everything.

Kameron White

Virgie was the greatest she got me setup with a new iPhone quick and efficiently

blaine Young

Teddy is a great salesman and will get you the best deals AT&T has to offer.

Rick Cummings

Alex boosey was super helpful fixing my phone issues highly recommend him

Timothy Maddox

Tyler was so pleasant and very helpful. He took care of my problem quickly and was so patient. Excellent employee

Nancy Sutphin

Thank you virgie and Britt for fixing my phone, I had a virus and locked out the girls saved me that's why I come to them!

theresa crider

Amazing service from Michael and Tyler. Friendly and clean environment. Highly recommend visting this store.

Jacob Farnsworth

Awesome people and great experience every time!!!

Cheryl Foster

Alex Boosey was my sales consultant, he was very helpful & knowledgeable about the products!!

Louise Rhodes

My My experience at the AT&T store today was awesome, because of Lish Kessel, sale Consultant, so helpful and Pleasant.

Donald Sorrell

Great service. Explained the different costs for what I wanted to do.

Nicholas Shelton

Michael B helped me out when I was purchasing my new phone and even found some discounts I didn’t have to give me. Overall very satisfied.

Terrie Hudson

Tyler and Michael are the best. They did a wonderful job helping me upgrade and learn my new phone.

C C

Alex Boosey was most helpful with helping with a phone problem that I couldn't fix. Would request him again .

Tom Orcutt

Ken was absolutely phenomenal! He & his trainee Devin from the South Charleston location were so attentive to our issues and needs. This is the kind of service that keeps us loyal customers.

Faria Summers

Tyler at ATT Kanwha City was amazing. He was helpful and patient and able to help me with everything

Darice “DAPOISON” Abdulla

I had a great experience at this AT&T Store in Kanawha City WV. The two staff members acknowledged my sister and I as soon as we arrived and helped us right away with getting new phones and adding the information from old to new phones eventhough I live in NC the nice gentleman was still able to set up my phone as well. He was very knowledgeable about the phone and services.

Tammy Bird

I want to give Andre and Tyler 5 stars for their service, and how much they know. Very friendly, supportive, ans smart.

Mike Miller

Picked out new phones with my mom and sister Michael helped us out and was fast and cool as hell, definitely suggest this location!!

Nick Casey

Excellent service and 2 minutes solved a change of address that your horrible service center could not solve. I was going to cancel the service but your folks here saved the contract

quinton walker

Alex Boosey really helped me out today and made everything smooth. Thank you!

Brenda Green

We had a fantastic experience. LL OF OUR helpers we very friendly and patient. Couldn't t ask for anyone better.

Joseph Byard

One of the best purchasing experiences of my life

Isaac Liu

The customer service did a good job attempting to fix my phone which ended up not being compatible for US networks. They were also glad to waive a small SIM card replacement charge. Shame that the company overcharges.

Caleb Fitzwater

Staff was very friendly and helped us through the process very professionally! Thank you guys very much for taking your time with us and providing us with the best plan possible! Will be writing a good yelp review as well!

Catherine Carter

Extremely helpful and friendly staff.

David Tackett

Great store. Great staff

Roger Kelly (Sheersanctity)

Very friendly and helpful representatives; was very kind to my autistic son.

Isaac “Ic” Jackson

They have the product and the knowledge but they are slow as all will get out... Probably nothing they can do about it, just make sure you have time to sit and wait... Very friendly service.

T.J. Drake

Brittany was great and helpful. Great location.

Karen Pomeroy

Thank you Alex for your patience, kindness. You did a great job.

Saybella M. White

Amazing service through AT&T. They went far beyond to get me and my husband new phones and Direct TV at a very affordable price. They made you feel right at home as well.

Brian Cash

I would like to say that my over the phone help that I received this morning was the best I have ever had. All though we didn't get my phone fixed she did everything she possibly could do to help me with out being able to see my phone.

Robert Jackson

Great experience with Daniel thanks for the help

Kathryn Fannin

My experience at At&t was wonderful. Michael and brittany were both very knowledgeable and helpful.

Talissa S

Need to take this off of google as cell phone repair. They do not repair cell phones. They simply refer you to somebody else. If you happen to have a new iPhone, they will trip all over themselves to get answers. Anything in the 6 or 6s variety, forget it.

Tiffany Gillian

Alex boosey is awesome great service would recommend

Tina Y.

Michael B. Was extremely helpful and I was shocked at how good his customer service is just to be only 18 years old.

Tyler White

Got my issue sorted painlessly and got me out quick. Employees were very helpful

Rae Nichols

Thanks Teyler!!! You made this transition to a new phone easy and seamless!!

Ange Thraxx

Ben was absolutely wonderful! He was so helpful and knowledgeable. I’d highly recommend him for anything AT&T!

Kayla Sleboda

Best AT&T to go to! The employees here are so kind and professional. Couldn’t ask for a better experience.

M W

I got the best assistance from Michael Smith and if my family or I need help for anything again we will go to see Michael again!

Terry Carnefix

Taylor was very knowledgeable and quite helpful.

Art Taylor

Good service and a good salesperson

Killian Lanham

Alisha was very helpful and professional. Helped me with everything I needed and more!!!

54 Gaming

Alex Boosey Very funny person, also very helpful.

XxPrincess MarissaxX

Amazing place, nice people, absolutely good service, best phone service I’ve had in a long time.

Chris Chapman

Great service and people!

Laila Hendricks

Alisha Kessel was very helpful and made sure I left happy.

Gene Bain

The associates and customer service at the AT&T STORE at Kanawha Mall in Charleston W.Va. has always been outstanding. I would suggest them to all friends and family.

Kalvin Young

Nice place, everyone was so helpful

Daniel Harrison

Alex Boosey was a great help. A joy!

Jenn

Virgie is an amazing manager

Slo Ride

Really quick and professional service. A bit lacking on the latest phones and older accessories, but apologetic about it. 5 stars!

Karen Fox

Thank you Alicia!! Great service!!

Kristen Cottrell

Alisha was fabulous!! Best service ever!! Thank you Alisha!!

David

Never had a problem with att store always greet me and I wait in line if there is one. If not I'm helped right away and their honest as well.

Ryan Smith

Alex Boosey was the best

Gavin Raynes

Very helpful explaining different phones and service plans.

Notorious Burns

Very sweet and helpful.

John Zimmerman

I was going to leave a bad review on the store until I ran into the assistant manager outside. she was able to answer all my questions

Rob Keith

Devin hooked me up. Very thorough solid experience. Lots of information super helpful

Michael Foreman

Alex was fantastic and very friendly

brady deel

Great!

Chip Halstead

Great service Alex Boosey!

Lisa Arthur McMillion

Very fast help ,curious and friendly Eager to help you.and do it right the first time,thank you.

ME

Teyler was very helpful

isaiah nichols

Michael was very helpful. He got every need

WMichael2007

Had a great experience with Alisha at Kanawha city at&t!

Andrew Kennedy

We appreciate the excellent service from Tyler and Brittany!

Gena Douglas

Mike was so helpful on a complicated transaction!!!! Thank you Mike thumbs up!!!

Robin McDaniel

Great Service from Alex B

Tracy Crawford

Went to the AT&T store at Kanawha Mall, the lady fixed my iPhone in seconds, Great work...

Taylor Koon

In and out less than 20 mins this time anyways but as long as u kno what your talking about they can understand u and help much faster

Randall McGonagle

Great store!

Lewis Saunders

Thank you Vergie!

Bonnie Lowery

Alex Boosey is the best!

Joanna Campbell

Michael B. was very helpful, kind and understanding!

Roy Judy

Alex was super helpful and went out of her way for me.

Charles Stumbo

Tyler was very efficiant and helpful.

Rodney Moore

I’ve always had a good experience with att

Jeff Mcdaniel

I hate going here because it is always expensive. Customer service was good though

Samantha Stanley

Alex is great!!

Logan Shafer

Great store!!!

Karyn Burton

Great deal on trading our 2 phones on for 2 iPhone 11

Robert Bevins

Been to six stores looking for an IPhone XS Max and nobody had it but them

Diane Cooper

Sometimes I feel with all the great offers and plans that AT&T is extremely expensive

Debra Gore

Really friendly and have good service

duke knowles

Great , I got great help and it took a load off my mind

Mohammad Imani

Michael B very kind and helpful

Eric Jones

Got our Samsung here, great phone and service from employees.

Jessica Crist

Alex was amazing!

Deborah Marshall

alex b rocked!

Margaret McGlothlin

They were very helpful for me today.

Lauren Barnette

Amazing customer service and awesome rates!

Jayley Peters

Tyler and Michael are very helpful

Douglas Dockery

Very professional! Mark and the team are the best!!!

Faith Rose

Great place with great customer service.

kim fitch

Good services nice people and willing to help you

Roxane Null

Very helpfully and polite knows the product

Rebecca Funk

Alex was geat

Mary Eskins

I was well pleased with my visit with AT&T

Shawn Landers

Very nice kind people

Robert Morgan

Always great service at that store.

Debra Davis

Really friendly and helpful!!! Thank you Cynthia

Anita Clinton

They fixed our phone.

Mark Samuel

Excellent service and very professional

Cammie Myers

Very helpful. Nice people.

Alan Long

Alex Boosey

Patsy Browning

Great

Lyndsey Facemyre

AMAZING CUSTOMER SERVICE!!

Mark Raines

Great products, Great people...

Roger Keefer

Good people friendly place

Ronda Kiser

I think bill is too high

Ayanna & Alec’s Adventures

Staff was super helpful

Lisa Bailey

Nice, friendly, clean

Paul Mallett

Amazing customer experience

Heather Miller

Best cell service

Ross Runion

This is a great store.

Robert Sigmon

Nothing in stock as usual

Karen Thaxton

Slow not enough workers

Ruth Nunley

Great

Ronda Kiser

Ok

Roger Coon

Friendy staff

Bilal Usman

Good service.

Melody McHomitch

QUALITY friendly people

Brittany Munson

Fast

castle reviews

Awesome store

Charlie Kayser

Friendly and help

David Kirk

Satisfactory

Mark Page Jr (MARKOMATIK)

Best store to buy accessories!!!

Jimmy Cheshire

Normally I’ve had issues at AT&T stores but Michael Bailey makes this store a cut above. I won’t be surprised to stop back in and see he’s been promoted to a much higher position. Knowledgeable and courteous as well as pleasant to interact with. AT&T promote this man!!

Theresa Racer (Theresa's Haunted History)

I've had some horrible experiences with another AT&T store, so I wasn't thrilled when my husband needed to get his phone replaced. However, we decided to stop in at this location, and I'm so glad we did! Our associate was Michael Bailey, and he was awesome to work with. We were greeted as soon as we walked in the door and it just got better from there. Michael listened to our needs and concerns and helped us get the right phone and plan that works best for us. He was extremely knowledgeable, professional, and even very personable. He was able to help us get everything set up with the new phone quickly and easily, explained things perfectly, and went out of his way to make sure we got the best deals we qualified for. He has a knack for customer interactions, and being able to recommend products and services without seeming pushy and overbearing. I actually left out of an AT&T store for the first time NOT wanting to burst into tears.

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