Reviews of Verizon Authorized Retailer - Cellular Sales. (Cell Phone Store) in Burlington (Vermont).

Verizon Authorized Retailer - Cellular Sales

331 Reviews

227 Comments

Cell phone store

Cell phone store

1270 Shelburne Rd, South Burlington, VT 05403, United States

Description

Information of Verizon Authorized Retailer - Cellular Sales, Cell phone store in Burlington (Vermont)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of Verizon Authorized Retailer - Cellular Sales

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Reviews of Verizon Authorized Retailer - Cellular Sales

JoAnne Arsenault

Spencer, at Verizon in South Burlington , provided the best service I have ever experienced at a Verizon store. He tried to see if I was eligible for a streaming package (I wasn’t). He made sure that my choice for a phone was available before we went too far into the sale. It was the most complete service I’ve received anywhere. Kudos!

Anne Pattersom

We worked with Xavier Kennedy at the saint Albans Vermont Store. I had some issues with the Samsung phone that I purchased. I had to go back a few times as the phone was not working correctly. I finally made the choice of the iPhone. Xavier’s patience and customer service was excellent through out the entire process. Xavier is very personable and is driven for 100 percent customer satisfaction. Xavier d serves to be recognized for his outstanding customer service Terry and Anne Patterson

Daniel Zapata II

The rep was a heck of a salesmen. He almost got my wife to buy a new phone, turned out all she needed was a new SIM card. He was very helpful very professional And in the end he helped to rectify our situation.

Megan Price

I dreaded going into Verizon and upgrading my phone, like I would a root canal. But Zak Williams made it easy, and darn near fun. No high pressure nonsense. He listened to my concerns and advised. A pal that followed me in the next day to update their phone told me the same, but chose another phone entirely. To his credit, Zak didn’t try to upsell her. Hey, you can get a phone anywhere, right? But it is extremely rare to get great service. Zak made it happen. If you need a new cell phone or service, see Zak!

Elijah LaChance

My wife and I went in to get off our respective family plans and set up our own. We were in and out in less than an hour, and that is with my extreme aversion to cell phone plans and all that they entail. We found Zak Williams to be charming, knowledgeable, personable, and thorough. Despite this store being over an hour from our house, we will return whenever necessary. Thank you!

Gabriel Peck-Frame

We had the pleasure of working with Zack today and could not have asked for a better experience. Zak was incredibly knowledgeable, kind, respectful, and patient throughout the entire process. We will be returning to this location because of Zak in the future. Thank you, Zak!

Brian Harwood

We upgraded 2 Galaxies. Zak was efficient yet not hurried, clearly explained our options, assisted paying off balances. Overall, an easy, satisfactory transaction.

John Jones

Zak was unbelievable. Knowledgeable and understanding of the products and services. He put me on the right program and equipment that fit my budget. 10/10. This dude gets it.

Lindsey Carter

Typically dread the task of in-store phone or plan exchanges. I’d honestly rather do my taxes. Today’s experience was outstanding thanks to our consultant Zak Williams. Easy peasy, super helpful, and I recommend finding this guy at the Burlington, VT location ASAP to fix your problems - Verizon related or not. Thanks Zak!!

Melisa Fattal

Olivier was an amazing sales person who went above and beyond to help me get the phone and plan I wanted. Super positive experience!

Jon Pinault

Xavier provided amazing customer service. Personable and professional and he addressed all of the issues I was having with setting up my new phone.

Anne Castle

Awesome customer service at the Shelburne Rd. Verizon store. Friendly and professional staff. I give Kimmie a 5 star rating!

Harrison Brown

Leaviel was very nice and gentlemanly, he made me feel much better about having to get a new watch because I was upset that my other one broke and I was in a bad mood but he made me laugh and made the process easy for me

Alex Denny

Leaviel was great, store has a good atmosphere and they were cool with my pup hanging out with us.

David Weissgold

Kimmie did an outstanding job for me, a 57-year-old e-moron, when I got a new phone and was clueless about how to get key banking apps to work properly, get 5 different shared Outlook calendars to load properly, etc. And, while she probably should have she did not laugh at me once.

Peggy O'Neill

Leaviel in South Burlington was a great help as we transitioned three phone lines. He was informative, efficient & a pleasure to work with at the store.

Juddly

Best phone purchase experience!! As we all need a phone. We also need a destination fueled by knowledgeable employees. Who execute proper professionalism and customer service. Spencer at Verizon South Burlington, Vermont assisted me purchasing my Motorola Edge. He was very knowledgeable, professional and made my experience very appreciative. I recently revisited the store for further assistance. Spencer was there and made me appreciate my purchase even more. I absolutely recommend visiting this location and hopefully Spencer will be there for you.

Dory Kathein

Leaviel was great he helped me with my apps and signing in. Really helpful will recommend coming back for all future needs😊 …

Rose Lalumiere

Very nice and pleasant experience getting cell phone will do all my business in the Shelburne rd Verizon store.

David Mona

Leaviel, was great. Took the time to go through all of options and very helpful setting up my new phone.

Gilded Elephant

Spencer made the experience of ordering all new phones for our family easy and painless! Explained everything and was very patient with us throughout the whole process!

Thomas Vecchiarelli

Sales team was easy to work with and quick to trouble shoot my issue.

Michael Garris

The merit of a good business can be often more aptly measured not by their happy customers, but also by how they deal with the unhappy ones. I have been going to these guys for 5+ years, and last year I had a heck of a run in and had a very poor experience with one of their newer sales staff, who sold me the wrong devices for my needs and then refused to make it right. Thankfully, the manager was quick to connect with me, rectify the situation, and make sure I left satisfied. I went in more recently to upgrade another phone, and the experience continues to be stellar. If you want a professional team with a great attitude, you can't do much better. Big props to Ashley and Gary for making our most recent experience so positive and memorable!

kelly fox

Great service from Leaviel; Definitely coming back to this location for all my phone needs!!

Daniel Delgado

Best Verizon store I've worked with. I've worked with Verizon stores across the country and never have had such great customer service as I do in this store. Great staff. They always have plenty of products in stock at the store. Best of all there's no pressure from the sales staff to make a purchase. A big shout-out to Kenny for helping me last time I was in. Every time my experience is the same. 10/10 will make this the store I continue to purchase from.

April Shepard

Zach was incredibly helpful, knowledgeable and professional. Provided great service

William Muraoka

Dan and Justin did a great job communicating the information and helping answer questions. They made a experience wonderful. I recommend them to anyone looking to buy or upgrade.

Nick Aikey

Xavier was great! Was super helpful and knowledgeable.

Chikomborero Jeso

This Verizon Wireless location is incredible. The staff is friendly and helpful, and they treat customers like human beings, not just numbers. On Black Friday during one of the most stressful times of the year, I went in and everyone I interacted with was kind and helped me find what I was looking for, including the manager. I worked directly with Julian C., who helped me find a great deal on a new iPhone for my mom. He let me know about great deals going on and how much money could be saved considering different combinations of options. He gave me all of the information and let me decide what route to take, he was looking after me, not just selling something. After finishing the paper work he immediately set up my mom's new phone at it was done incredibly quickly. It was a zero stress experience and I will recommend this Verizon location to anyone who asks. If you stop in, Julian C. will help you out and treat you well. If he is unavailable don't worry, because the whole team is great.

Nourjhan Fadhil

Great experience with leaviel. I brought a Samsung watch 5.

Sara Gregory

Devin Bradford was amazing at helping us to upgrade our phones and helping to lower our monthly bill at the same time! He was helpful, very knowledgeable, and friendly!! We will for sure be back to work with him for any future device/account needs!!

Anissa Lapell

I signed a contract with Verizon almost two years ago, and truthfully I was extremely disappointed. I swore up and down, left and right that once my contract was up I'd never go back to Verizon. Between issues with my bill, terrible customer service, and arguments with various manager I was beyond fed up. On Monday I decided to call down to the Shelburne Road store as my Samsung didn't survive through the weekend. It's close to my work, and I've stopped in a few times to pay my bill - I was always greeted with a smile, and it was an easy process. When I called, a man named Caleb answered. He was so unbelievably helpful with all of my questions. He was knowledgeable and very nice. He said he'd look into a few things for me, in regards to an early upgrade. Last month I had been in to pay my bill and asked about an upgrade, but I was told there was no chance for it since I was locked into a contract until mid-October. Caleb said he had a few things to look into, and to call him back in about half an hour. I did, and guess what? Somehow, he managed to get it all sorted out so I could get a new phone! I decided to go with a Galaxy S7. Unfortunately, I had to work later than he did, so he said he'd let his buddy Dan know that I'd be coming in. Around 5:15pm, I walked in and met with Dan. Dan was just as awesome as Caleb! And there was another gentleman that kept me laughing the entire time, too, but I didn't catch his name. After chatting with both of them for awhile (and them seeing the condition my Galaxy was in) I decided to purchase an LG V10 instead of a new Galaxy. I have a tendency to go through phones about every three months, and Dan explained why the LG was probably a better fit for me.... They both answered my questions, helped me come up with a way to get my pictures and contacts off of my broken phone, and didn't try to sell me something I wasn't interested in or in need of. They understood my concerns and were extremely helpful. Plus, they had me laughing the entire time. The process was so smooth, easy, fast and honestly THE BEST experience I've ever had at Verizon. I'm glad I chose to stick with Verizon, and those three employees are the reason for that. I probably wouldn't ever choose to work with anyone except for Caleb, Dan or Mr. No Name. So, THANK YOU, to you three for making this experience at Verizon by far the BEST one I've ever had. You guys rock!

James Reedy

Leaviel was great. Was very helpful explaining my device.

Tom Nold

My iPhone stopped accepting calls at the worst possible time. I fully expected to incur the expense of a new phone. I was greeted by Asad who quickly diagnosed the problem, fixed the issue, and sent me on my way with my phone working perfectly. He has earned my business from here forward. Overall - highly professional and very knowledgeable.

ashley fournier

Just wanted to do a shout out to Sam at the Shelburne road store! He’s extremely pleasant, personable and SO helpful. THANK YOU so much for your awesome customer service. We have used him a couple of times with our phones, and a great experience 👍🏻👍🏻👍🏻👍🏻👍🏻 We really appreciate it. …

M S

Even though we are not Verizon cell customers the staff was friendly, courteous and knowledgeable in making sure we picked out the correct case for our phones.

Makena Couture

I had an excellent experience with Isaiah and the Verizon store on Shelburne Road. He was personable, reliable, productive, and efficient. Would recommend to friends and family!! 10.5 stars.

Zack Exley

These guys are great! This is the first time I walked into a Verizon store without getting completely screwed. In fact they did save me money. And we're really friendly, non-pushy and actually human. This is not Verizon, it's a chain that tries to help Verizon customers get a good deal. Try them out. I was busy with work stuff and they let me work while they waited on the billing system etc... Great place.

Tracey Maurer

I have been so impressed with the level of service that I have received each and every time I go to Verizon on Shelburne Road in South Burlington. Rob Small is an incredibly trusted advisor and customer relationship manager. I trust him to help me make decisions based on our needs and within our budget. I wouldn't think of going anywhere else for advice on new equipment, plans and updated technology. If you need solid advice with a very personable person Rob is the guy to call or visit. I send all of my family and friends his way without hesitation and each and every time I am thanked for the referral, it truly doesn't get any better than that!

Barbara Riva Coates

I have had excellent service at the Verizon store on Shelburne Road in South Burlington. For about five years Sam Coleman has helped me select phones that are appropriate for my needs. If questions or problems arose, he has been available to solve them. This week I had a problem with the phone that needed prompt attention. In Sam's absence, a new young associate, Andrew Gadbois managed to address the issue quickly and competently. He got the phone up and running again. I am a happy and thankful customer.

Jennifer Suiter

Drew (Andrew Howrigan) helped me with the purchase of my new phone a couple days ago. Not only was he super helpful, he didn't try to sell me anything I didn't need/want. He allowed me to say what I wanted without trying to sell me something else (which did not happen for me at another Burlington location). Drew was the best phone sales associate I have ever dealt with. He was even sweet and patient with my 4 yr. old son. THANKS Drew!

TheErindelaney

Got my new iPhone 7 today and had a wonderful salesman "Bryan"! He was extremely helpful and knowledgeable. Very patient and not a rushed experience, definitely knows his stuff 10/10 recommend!

Jesse Ruiz

Great service, very helpful and knowledgeable. Tyler was invaluable in setting up a new phone and reworking payment plans and such. Highly recommended.

Emma Forgione

Shawn was an example of customer service.I needed to file an insurance claim for a broken phone. He literally walked us through it step by step - spoke with asurian insurance company and made it right. Shawn great job and really appreciate all the time you took with us - Shawn was smart, hardworking and dedicated to customer service- would definitely purchase a phone from him

Jon Miller

Really exceptional service from the team at Verizon. Drew was top notch and followed through and was very professional. Also Taylor and Dylan were then there to help land the plane when I needed to come back in to tie off a few loose ends. Many reasons why I switched to Verizon from Sprint but great customer service is among the top reasons and this team delivered!

Stephanie Miller

I have been trying to get the iphone 11 pro max for a little over a week now and the online site wasn't working for me so I gave it a shot to call the verizon store on shelburne road and spoke with shannette. I have never been so impressed with such great customer service before in my life. She really made it happen and was so patient and helpful! Honestly this girl 100 percent deserves a raise!!!! She is the sweetest sales rep I have ever spoken with! She even helped me with PayPal cause my card was acting up! Thank you shannette you're truly the best!!

Suelem A

I recently purchased my Note from this location and the service I received was excellent. Omar and Kennedy helped me pick out a new phone and I was able to walk out with it in less than an hour. I couldn't be happier with my new device. My family and I will definitely be visiting this store again.

M Sheean

Like to say I had excellent service and Justin Darrah was extreme helpful in explaining the various phone plans. Highly recommend this store. The new device payment program is extremely complicated and he took the time to go over every detail with us until we felt comfortable. This location blows the Williston Rd Verizon away, short/if any wait times and better service. The rep we worked with was knowledgeable, made the process quick and easy, and had myself and my girlfriend cracking up through the entire process.

Anja Mosehauer

Zak was very friendly and super helpful!!

Jennifer Carpenter

Big shout out to the Verizon 1270 Shelburne Road location! All of the staff that myself and my family have interacted with have been friendly, responsive, very knowledgeable about their product, and went the extra mile to find the best deals for the customer. Thank you very much Devon, Cam, Alex and Hussein!

Eric LaMontagne

Excellent service. Go here instead of the Williston Road store. I spent an hour with Devin going over new phones. He was knowledgeable, listened to my needs, and wasn't pushy. His concern was finding the right phone for me. Even though the purchase did not happen today, I will be back when the time is right.

Deniz Sehovic

Truly and genuinely fantastic customer service! I've been to this branch three times already- the second time I had a massive issue with being overcharged for faulty data and by the end of the session there were three separate employees working cohesively and effectively as a team to unpack the issue at hand and work with the Verizon headquarters (maintaining contact with customer service which weren't necessarily as helpful I'm sorry to say but we ended up to a tier 2 technician, prompted a credit investigation and a call back later on) to form a viable solution. They were friendly, empathetic, knowledgable, relentless in their efforts to resolve the issue, down to earth, helpful and completely impressive throughout their customer service in every aspect. One of them, Sean, even wrote down his work schedule so we could call him further down the road in case the issue came up again. Every other experience with them has been just as helpful as well- would recommend this branch to everyone and anyone. Verizon is lucky to have such dedicated employees among their midst and they should most certainly receive recognition for their impeccable work effort.

Vera Bergeron

Very helpful, and recommend going there to anyone.

Terry Bosworth

Morgan took the time to answer questions about my new motor play in the midst of a busy sales day. So gratifying to get friendly service weeks after the sale was completed with a different team member. Love this store!

Mark Stein

As a Verizon customer in Vermont for ten years, I can say first hand that not every Verizon retail outlet is the same. Verizon sales reps are actually somewhat like independent contractors workng through the Verizon infrastructure, so the reps staffing the store make a huge difference in the customer experience. Having been to all of the locations in the area, this is the only one that will continue to get my business, and is one of the main reasons why I'm still a Verizon customer. Although each sales rep is essentially working for her/him/theirself, the atmosphere in this store is very collaborative. The focus is really less on direct sales than it is on overall customer service, and I have seen the reps at this store constantly engaging with each other to improve value for patrons. I have now purchased two phones from a brilliant sales rep named Gary who, like his colleagues, has taken the time to get to know the products and plans inside and out. He knows the the phones themselves, the options for calling, data and payment plans, and is like a ninja finding special promotions and deals to add value to every purchase. I believe that with a high-end product like an expensive phone, ongoing service should be something that I can expect. Gary and his colleagues at Verizon on Shelburne Road are WAY ahead of the curve in this department as well. Their manner with customers is breezy and casual, but very prfessional. They remember a lot of relevant details about each customer. And they are ready to cheerfully do all of the annoying little things that go into changing phones (screen protectors, adding people to an account, backing up and porting data...) Although their manner is consistently friendly, they do business in a really efficient way that respects customers' limited time. And after the sale, Gary made himself personally available to trouble shoot any issues with the phone, activation, data, whatever. His follow-up is amazing, and I get the strong impression that this is just the general culture of the store. This is exactly how a business should be run. These people seem happy to be at work, take pride in what they do, and take personal responsibility for customer outcomes. I won't buy a phone anywere else.

william muraoka

We had a great experience working with Travis Garrett he was helpful in giving us the information about the IPhones plans and price We were great evil that he lay out our options so that we could chose the one best for our needs Very happy Verizon customer Bill and Pat

Sara Sudol

Great visit at this location!! Dillon and Stephanie were so helpful. The most pleasant and easy Verizon store visit ever!! They were efficient and knowledgeable. So sweet with my kids. My son got to show off all his Pokémon cards. Made his day! I'm always going to this store! Thank you

Daniel Spencer

The staff here was extremely helpful. Was having a frustrating time getting through the Verizon systems, but Sha in particular went above and beyond to help get everything in a good state for me. Very, very thankful for her help.

Rob Plocharczyk

My son lives 3 hours away in Johnson, Vermont. When he needed a new phone, I told him he needed to find a store closer to him. He found this one. Gary was very helpful, in all aspects of getting Nathan back up and running. I can’t say enough easy Gary made this process.

Shawn Kriesel

Went in because after an insurance replacement my sim/sd tray was jammed. They weren't able to get it out, but were able to on the spot get everything transferred to a new sim and run the Samsung quick update. Great experience, which isn't common in cell phone retailers.

Richard Kenney

Julian and Christian were excellent. Very knowledgeable, customer-focused staff. I was glad I went in rather than buying online, and I left feeling that I got value for my money. Writing this review on my new phone.

Kris Nelson

In the times and lives of Covid, when you never really know what to expect, the 2 gentleman and their patient friend, stayed late to help my family navigate through the techerous (treacherous + tech) world. This ended up being very challenging because of updates (iOS 14)and such, not to mention that it was late on a Saturday night. They helped and gave us all the service we could have ever wanted. Thanks so much!!!!

Candis Kjelleren

Very friendly customer service reps, never wait in line. Great service. Ask for Bryan, Stephanie, and Drew. All great reps ... Who else is here? Marty solid guy. Serrano not half bad. Good crew, great times. Friendly folks.

Elizabeth Binder

Devin Bradford was incredibly helpful, efficient, knowledgeable, and friendly. He found a way to get me a new iphone and plan, at a cost that was below what I was paying before! He even offered to help me figure out what kind of charger I should use. I highly recommend him and this location.

Benjamin George-Hinnant

I live in Brooklyn and have always gotten sub par service. Ever since visiting this branch to replace my drowned iPhone, I'm much more interested in being with Verizon. I walked in with only a vague idea of what I wanted/needed. Mr Lee not only expertly introduced me to the options and helped me select a phone I never would have even known about, but he was also highly engaging and entertaining. Since returning to Brooklyn I've been pleased with how much better my service is on my new phone and have benefited from continued customer support from this location-despite not being a local. Mr Lee single handedly saved Verizon a customer who was about to start a new plan with a different company.

Chuck Seleen

I was going to move to another provider due to cost. After meeting with Adam Desilets and seeing the options I had to lessen my costs and keep the benefits that I needed I decided to stay with Verizon. Adam was thorough and made sure that I got just what I needed. This is the best service I have ever gotten from a cell phone provider!!!!!

Forrest M

This was one of the longest experiences I’ve had in a Verizon store but that was due to my phone not the sales rep. The sales rep Shaun was great answered every possible question I had and kept my spirits up through all my frustration with my device. Overall most helpful Verizon experience ever.

Christina LaBelle

On September 1st of 2020 I went to Verizon to get a new phone and the gentleman who helped me was Gary Danis. He was very helpful and answered all my questions that I had. I 100 percent suggest going here for all your needs and asking for him.

M F

Great experience. A broken phone and a reluctant insurance company offering tons of double-speak were no match for Shaun, our Verizon Wireless customer service agent. He cut through all the nonsense and managed to get our broken phone replaced. Thank you Shaun!

Annemarie Miner

Sam Coleman treated us exceptionally well. He explained all of our options thoroughly and answered all of our questions with patience and respect. He treated us like friends. Wonderful, honest and kind service! Recommend highly!

Alicia Hill

It was refreshing to come across a Verizon store with great customer service and friendly attentive staff willing to talk you through your purchase instead of expecting the consumer to not have any additional questions about the product. I'm glad I took a chance on this place, I think I'll be going here for any future Verizon purchases. Thanks for being awesome Shaun!

Sandy Wurthmann

Autumn and Stephanie provided the most spectacular service one could ever hope for. And NO WAIT!!! They were super nice, knowledgeable and funny to boot. Answered all our questions thoroughly and set us up very smoothly. 5 stars, for sure. Thank you.

Michael Tester

Walked in needing a new phone. Jessica greeted me right away and started helping me right away. By far this was the easiest cell phone store interaction i've ever had! Jessica was very friendly, hassle free, and knowledgeable. I will def be back. And I pray to god shes there!!!!!! -Michael.

Katherine Bailey

I was super upset that my iPhone6 finally failed on me, but Kennedy was a great help getting me back up with a new phone. There were a few hiccups along the way but that’s to be expected. I’m glad I can walk out with a new phone and having chuckled a bit at the ridiculousness of it all.

Reece Delaire

I needed to upgrade my phone yesterday. I walked in and was instantly greeted and helped. In less than an hour I was into a new phone with all my contacts switched over and very pleased. Thanks Brit for all your help!

lucille nadeau

DREW HOWRIGAN was most helpful. He was professional, engaged, knowledgeable, and easy to work with. He is most definitely customer service oriented and clearly gets it. I certainly hope that his supervisors will acknowledge this most capable man and advance him within the Verizon company! Thank you, DREW. I am a happy customer and will gladly refer others to you.

Bruce Stowe

Enjoyed the experience I had today. Great group of young men. I wasn't sure if how to get my Facebook working and they helped me out without hesitation. Keep up the good work guys!

Debra Norris

Stopped in with Bluetooth connectivity issues in my car (due to the recent Marshmallow 6.0.1 update pushed to my Samsung S6) and Chase helped me out. We troubleshooted together in my car for a bit and we (well Chase mostly) figured out a work around... I've gotten music and phone functionality back - had to forego some functions that I don't really use. By letting go of one function I got the important two back. Thanks Chase for taking the time out of your day and saving me from a factory reset that maybe wouldn't have worked anyway. Thank you also Kevin and Adrienne (sp?) for talking me through this too. Chase was so patient and kind I wanted to buy something because he was so nice, but alas I didn't really need anything, just help. And never once did Chase try to push sale anything on me. How refreshing...when I do need something cell phone related, I'll remember this! Thanks!

Mildred Brown

Bryan Duque was a tremendous help with all the tiny details of switching over to Verizon. He was patient with me and my questions and followed up to ensure I was getting adequate coverage at home. Kudos to Bryan.

Justin Kramer

Omar at the shelburne rd helped me and my girlfriend out very much. He was very informative and made us feel very comfortable setting up our new devices. Give this man a promotion!!! Thank you very much, Justin & Lexa

Annette Fitzpatrick

Kennedy was awesome. I was nervous about the phone and he made me comfortable. I am very thankful. The rest of the team was also very helpful. Ed and Luke were very friendly.

Betty Jones

The people at this Verizon were so nice. They help me get to know my phone and set everything up. They were so patient and didn't make me feel silly with all my questions. They helped me get the right case and accessories to fit my budget.

Chase Messner

The employees at the store were incredibly friendly, gave me a great deal and even helped me set up my new phone! 10/10 would recommend!

Taylor Troville

My iPhone 6s stopped working due to the battery overheating. I went to Verizon to see what could be done. Morgun Brunelle helped me and went above and beyond to rectify the situation. He was so nice and helpful! Thanks again!

Gretchen Stahl

Taylor and Kennedy were outstanding in their concerted effort to assist me not only taking on the difficult steps of connecting me to my pin, but then working together to assure the process was complete and that I could walk out of the store with my new phone. Great service at this place!

Tammie Dinh

Getting my phone set up was easy with no hassle. Kennedy was a great with helping me choose the best phone! I highly recommend going to Verizon on Shelburne Rd and asking for Kennedy!

Jadranka Gubic

i was looking to buy good smartphone that do the basics and Gary Davis recommended one that ticked all boxes. Speaking with Gary helped me get exactly what I was looking for. Great service .

Laura Knights

Most satisfying. Omar and Christian could not have been more kind, pleasant and patient to an elder with many questions about my devices. I will always return to this store and reommend it to others.

Mary Mazur

Sam answered all my questions, updated my plan and accounts, pictures, etc. Made it a very worth while experience. I love this Verizon store because they take care of the customer service and not pushy for sales.

Colin Goodenow

First time in this store and had a great experience. Friendly staff, had all the answers I needed, very clean inside. Ask for Bryan - the guy will go out of his way to make sure you get what you need and definitely knows his stuff.

Dan Jewell

Caleb spent hours helping me restore my iphone6. I forgot my pass code & he was awesome!!! I can not say enough good things about him. I will keep coming back to Caleb for anything I need in the future!!!

Angelica McLennan

I am very happy to come into the cellular sales store . very personal. Great attention by all the team. Going back to the very start Shaun and Luke . I know everyone. All very helpful! and friendly.

Matt Barrett

I had a very positive experience working with Adam. He was very knowledgeable and helpful. We look forward to doing more business with him and recommend this store!

Zachary Delisle

Great service, Sam was extremely professional and courteous. Made everything understandable and answered all my questions. Completely satisfied, will use this branch for all my future cell phone needs.

Jamie Miller

I say go here. I have been to the other location on Rt. 2 near Staples, and that place is terrible. I literally walked out the last time I was there without ever being helped. I then went to the one on Shelburne Rd, and it was like night and day. Super helpful, attentive, friendly. All the good stuff. I have no reason to go anywhere else for phone service at this point. They are the best in the area.

Max Corbin

Josh was very helpful he found me the perfect phone and is also just a real cool guy in general. I will definitely recommend him to all my friends.

Hannah Terracino

Filip was awesome. He stayed late and helped us a bunch. Bought a new phone and gave us a bunch of information. Give him a raise or promotion.

Tyler Pierce

Leaviel was great to work with.

Danielle Jensen

Taylor was so great to work with. Bought my phone with plenty of questions answered quickly and knowledgeably in less than an hour! Great service!

Mira Atherton

Marty was funny and very helpful! He explained everything to my mother and I (not the most tech-savvy folks), and answered all our questions.

Brandon Beliveau

Taylor helped me and my mom switch our phones over, he was by far the best salesman we have ever worked with at any Verizon store.

Nancy Marconi

Dylan was very helpful a d fixed my problem, was pleasant and easy going. No sales stress coming my way. Appreciate that very much.

Ryan Houck

Patient. Direct. Kind. I am not tech savvy, and I was thankful that Drew patiently explained everything. He took his time to walk me through options, and his help exceeded my expectations.

Geoffrey Read

I bought a few phones here, great service. Ask for Randy, bit of a smart ass but won't try to rip you off like some of the other snakes in the grass

Gideon Bavly

Tyler and Dan were A+ Customers Service providers. Courteous, efficient and committed. Thank you folks, Gideon Bavly, Burlington, VT

Amelia H

Kennedy was super helpful; I felt I was in capable and competent hands. He went out of his way to make sure I was happy.

Liliana Venner

Colby was awesome! he helped me upgrade my phone, he was incredibly helpful and quick. Basically colby is a g.

Ben “VTGunner”

Excellent service. Went in to replace a broken phone. The new phone and screen protector were in stock and I was out the door within 25 minutes.

Mary Enghauser

We had a great experience with Long Lee. He took his time and answered all our questions. Very pleased with our purchase.

Victoria Royal

Darcy was super helpful! Very friendly, knowledgeable, and personable! Thank you for great customer service...seems hard to come by nowadays! Victoria

John Gilwee

Great experience today, was quick and easy. The sales person Chance was very knowledgeable and nice to my daughter. I would definitely recommend this store location.

Zach Clements

I worked with Nicole Dashnow at the Verizon Cellular Sales on Shelburne road. She was professional, knowledgeable, friendly, yet correct and extremely patient and helpful.

Vinay Ranade

The sales person was extremely knowledgable and helpful. Our experience was very positive. I would highly recommend this store for my friends and family.

Craig Anderson

Adam did the virtually impossible thing and help me through this issue I was having with my phone and my email and made it all happen so painlessly that I was just tickled pink and I'm a happy guy thank you Adam.

AARON Blow

I came to the store and Devon help me very good my voice audio thing was not working I think it called Siri it stopped working but now work thank Devon

Christine Selin

Exceptional service by Lauren and Amy in providing my changeover to Verizon. Helped with all facets of my needs so I have full service right away.

Philip Easton

Great service. The best phone buying experience I have ever had! Lee was knowledgeable, efficient, and fast.

kay kraushaar

Kennedy was thorough and clear in his explanations. Provided information that saved money. Also very pleasant to work with.

E . R. Black

Very good they solved my problems, and got the phone working. What more can you ask for.

Randy S

CI had a very good experience with the customer service reps at Verizon. They were very knowledgeable and helpful and courteous.

Shane Murley

I was psyched to come back to the Verizon wireless retailer store to avoid the zoo at the actual Verizon store I used to go to. In and out in a half hour. Ridiculous! Two thumbs up

Judy Urban

Came in on emergency phone issue while on vacation. Promptly greeted and super quick service and quick resolution followed up with great info. A plus.

Tim Guerino

Very nice experience working with Filip here in south Burlington Verizon setting me up with a new screen saver for my phone and getting me a new tablet.

Frank Woytowich

New phones work great! John Duda gave us excellent service and advice.

Ben Parinello

Daniel, Asad and crew helped my girlfriend and I out in pinch when my phone broke while we were visiting from Boston! Very nice and helpful bunch over there!

Obediah Racicot

Salesman, Josh, was very helpful in getting our old phones ported over. Very patient and understanding.

Cheryl Fox- Odell

Great customer service. The staff was welcoming, helpful and was able to help answer my questions and hook me up with what I needed!!

Terry Bickford

Josh was wonderful, I always have a great time going to to this store! Ask for Josh Fadden if you want a great experience.

Mark Allen

Can't say enough nice things about this store. I was in big trouble and Jamieson and Amy came to my rescue. If you want old time service do business here!!

Meghan Stockamore

I walked in for a phone & Dylan was amazing!! He gave me an awesome deal on a phone, tablet & iPad!

Halicia Barney

Kolby went above and beyond to help us!! We didn't even know that his shift was supposed to end at 3:00 and he stayed with us until 5:30!

Brian Orleans

Thanks to Christian and Omar at the Verizon store on Shelburne Rd for helping us to resolve several issues. A very knowledgeable staff!!

Mark Sammut

Adam saved my day. First rate service Attentive, patient & knowlegeable. I highly recommend him.

Hannah Mitchell

Shaun and Dustin were very helpful, funny and made our experience worth the trip!! I recommend coming to this store

Tim Stetson

Great staff to work with although the furniture is starting to show some wear and tear.

Angela Ferro

Josh did a great job selling me and explaining my new Pixel phone. Thanks!

Carole Hudgens

Todd was very helpful whereas I have been less than pleased with customer service at the Elms let location in Greensboro, NC

Alekya Courcy

Best service. Walked out with a smile on my face and an amazing new phone thanks to Dustin and Shaun.

Travis Cote

Worked with Kennedy and Taylor to pick out to right phone case. Was quick and easy. In and out. Good people!

Sarah Vincent

Marty did a great job assisting me with a phone for my daughter. Easy purchase!

Bryn Appe Rykr

I came to the Shelburne Rd location having issues with my phone. Taylor was very helpful and resolved the issues quickly for me!

Kelley Cartularo

Brian was great. Patient, kind and very funny. I always get great service at this location.

Pam Harrewyn

Can't say enough good things about the service at Verizon in Williston and the location on Shelburn road. Very very helpful and patient.

Luke Clavelle

Had a great experience. Way better experience here vs the Williston Road store. Highly recommend. Rt

Jane Whitmore

Staff here very friendly and helpful. Makes getting info easy. Changing phones easy too.

John Hughes

Sam was easy to understand. I felt he was trying to the best for to me

Pat Gray

Terrific on the Shelburne Road really help me out in making friends with my new phone thank you for your service.

Ryan Lunny

Sales staff was very helpful and knowledgable throughout my experience. Would recommend this location to others.

Robyn Paquette

Lee was excellent.great service.explain everything to us.wrote it all down for us to understand our bill.

Phill Munson

Drew and Dylan rocked it! Beyond helpful, great customer service, and know how to solve a problem. Thanks guys

Marna Ehrech

Taylor was a big help today getting a screen protector for my new LG. Thx, Taylor

Collin Daulong

Great store, go see Hugh he was incredibly helpful without ever feeling like you were being overly sold. 👍👍👍 …

Zeb Carlson

Very helpful. Ported a phone I brought in, set it up, no charge.

Nicole Junas Ravlin

Very helpful team at this location. Thanks for your help and insight moving from Apple to the Google Pixel2

Heidi Coloney

Very easy and no wait. Great customer service! This was a painless transaction!

Katie Allaire

Josh was great! Service was quick and thorough. Very satisfied.

Michelle Raiford

My experience was excellant. The verizon person was helpful informative and kind.

Peter Bliek

Helpful staff at Verizon answered all my phone related questions with a smile. Thank you Sam!

Dionna Cook

Philip has been very kind and helpful! Great experience.

Brad Kirby

Our rep Travis did an excellent job!

Monique Lemire

Josh sold me a new phone answered all my questions. Very pleasant and helpful

Eva Garcelon

Jacob was very profesional and helpful. Great Guy. Thank you!

Karyn Nunez

Thank you Omar for hooking it up- love my new iPhone and case!

Nancy Levine

i was given great service and was very happy with my purchase!

Judy Christensen

Great store and staff. Very knowledgeable and experienced. High was great!

Carole Welch

I found the service at this store to be great. Very helpful and not condescending.

Zackery Weimer

Great service! Helpful in selecting a new Google phone.

Paula Rich

Very good

Eve Shepard

Great experience getting phone upgraded today! Thank you John!

Hexapus Ink

Great customer service! Filip is an awesome consultant!

Matt Monteil

Taylor is the man! Walking away really happy with my purchase and experience!

Andres Bryant

John, Omar, Kennedy and did well! I recommend you go and see them.

Sheri Rand

John and Kyle were the best! Could not ask for better service.

Patricia Colella

I PURCHASED A TABLET. THE PERSON WAS SO KNOWLEDGEABLe.HE ANSWERED ALL MY QUESTIONS. IT WAS A PLEASURE.

Rob L

Competent, knowledgeable sales and service while I waited...KUDOS to Devin and Griffin...

Geoff Gadbois

Great service from Andrew and Morgan easy to get a new phone!!!!!

Mark McDermott

Darcy and Autumn were great. Thanks for setting us up.

Carol DelGaudio

Very helpful and friendly tech staff. No appointment necessary!

Douglas Littlefield

Agent very helpful in selection the right phone for my requirements

Clint Mish

Kennedy and Dylan did a fantastic job!!! Went the extra mile!!

Tom Meaker

Wonderful time with Filip and Taylor setting up new Apple phone

scott stone

Friendly. Nice atmosphere. Very helpful staff. Friendly too...

Miles Heise

Had great service every time I've been in.

Italia LaRocco

Was short on time and they had me in & out. AND the problem was fixed

Marielle Strong

Couldnt be happier. Great service, great team.

Pamela Taylor

Excellent assistance, friendly and nice, answered all my questions

Phyllis Bryden

Great person great customer service. Professional

ronald fleming

Great time lots of help

Monique LaJeunesse

Great service!! Loved the people here

Paul Hadd

Awesome experience. Love the location and reps

Alex Friedrichsen

Last name McCloud ! awesome job.

Tommy Waltz

Adam was prompt, professional, and very helpful.

Jake Hanley

Go see Taylor and Filip - excellent service!

Todd Wennar

Dillon was awesome!! Very helpful

Alec Ewald

Dylan = above & beyond helpful. Thanks.

Karen Taylor

Awesome! Very knowledgeable, courteous, and friendly

Crystal Jones

Thanks Robert! Super helpful and great service

David Miner

Thay were bear helpful

Angela Longe

Fabulous service. Helpful and friendly, too.

Jenn R

Very helpful staff.

Hilary Neroni

Long Le was super nice and helpful!

weston donehower

GREAT visit Dylan was most helpful

Justin Landau

Helpful service very prompt and professional

Dave Rocheleau

Brittni is awesome and very helpful.

John Todd deBurlo

Incredibly knowledgeable and helpful service !

Cory Green

Cory was awesome and helpfull

kirsten wiley

Great service from Joshua!

Stormie Brown

They're awesome.

Tanya Stone

Amy's awesome!

Skylar Wilson

Great customer service!

Stephanie Bolwin

Fantastic help from Bryan!😎 …

Lynda Gilwee

Quick Easy. Thank you

Hulet Askew

Friendly and helpful

Joseph finnegan

Awesome

Lyn Wood

The go to Verizon location!

End Rassk

Amazing service!!

Peter Sanger

EXCELLENT SERVICE

Jesse Manning

Great service

Holly Goodale

Was looking for assories.

teddy corey

You did a good job helping us

Jessica Conti

I have gone to this store 3 or 4 times, I have had good service most of the times I have gone. The only thing is you typically wait at least 20 minutes before someone can help you, maybe longer if it's a little busier. The sales reps do check in with you and say we will be with you soon which helps, and I was able to accomplish what I came in for free of charge the last two times I went in here.

Stefanie Lang

They were able to help and fixed our issue quickly. 😊 …

Kristi Griffin

Xavier from the Williston Store in VT was great! He was extremely helpful and knowledgeable with setting up another phone line for our daughter and upgraded our old phones. He was very patient during the process since it took awhile for our phones to transfer data. He even took a call from us when we had a question the following day. I would highly recommend him!

Barbara J. Benton

Leaviel was incredibly knowledgeable and helpful!

James Saathoff

Marzena CUNNINGHAM

jennifer warner

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