Reviews of TurtleScreen - Cell Phone Tablet Repair. (Cell Phone Store) in Boston (Massachusetts).

TurtleScreen - Cell Phone Tablet Repair

68 Reviews

46 Comments

Cell phone store

Mobile phone repair shop

1457 Dorchester Ave, Boston, MA 02122, United States

Description

Information of TurtleScreen - Cell Phone Tablet Repair, Cell phone store in Boston (Massachusetts)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

Map

Open hours of TurtleScreen - Cell Phone Tablet Repair

Reviews of TurtleScreen - Cell Phone Tablet Repair

Doug Woodnorth

These guys are the way to go for screen repair. My son's S20 screen went black during finals and he was limping along "in the dark". The owner of the shop took care of getting his phone back working on time as promised despite holiday shipping delays for the part. Will be back when we have repair needs.

Mike Valencius

I waited some time to give this review, to see how durable the replacement was. It has stood the test of time and my Face ID works again! I had my phone screen replaced three times over 18 months at a reputable screen repair shop in Brighton.. every time, once the screen got to 4-6 months it would become unreliable and have a "give" to it. They had been installing genuine displays as well. I've had no such problems with TurtleScreen, service was extremely quick and it's like my phone was never dropped in the first place. Highly, highly recommend!

Kerry Brooks

Couldn’t be happier with their work on my iPhone. I was in and out in under a half hour. I saw them interact with several other people as were always polite and responsive. My phone works great again and I no longer have to worry about cutting my fingers while texting 😂 Thank you Turtle Team!!

Quang Le

This is the owner, I'd like to offer our response to customer Greg Opperman below We offer warranty for non-accidental damage, which is standard for all electronics repair. Let me address these issues: First is the customer allegation that the glue itself is defective, and this defect caused the screen's eventual failure. The screen failed because of a torn cable. We have no way of knowing whether if it is the adhesive that caused the screen to lift, or it is a drop that caused the screen lift. All high end smartphones use adhesive, and I can tell you with absolute certainty that all of them have screen lift over time (just check Apple watch, iPhone X, Samsung S10, and Google Pixel), some of them have screen lift as little as one month depending on the users, despite them using original adhesive from manufacturers. And no manufacturer will ever honor the warranty for those screen lifts. We have used the same adhesive on hundreds of other iPhones, Samsung, and iPads, some of them may have small screen lift but none of them has the screen completely fall off like your phone, and none has torn cable. Furthermore, loose adhesive does not cause torn cable, period. Therefore, we can only judge from the actual condition of the screen. Second is the issue that we refused the warranty coverage. When the you came in with a completely torn off screen connector cable, that's not something we can cover. It's common sense that no company is going to cover physical/accidental damage. So you mentioned it is because the adhesive is defective. However, it doesn't negate the fact that the cable is torn. The two weeks time period doesn't matter much in case of damage. User damage is user damage, it is not dependent on time. Nevertheless, you wanted a full warranty despite there's a dispute over what caused the screen to stop working. According to you, what's fair is that we split half the cost of a new screen, so $40. To us, we didn't need to cover this warranty in the first place because there's a torn cable, which usually indicates user damage, but we offered 50% off from the repair price, which is $65, so we lose $15 and an hour of labor. Lastly, we never do a discount in exchange of a 5 star review, and we definitely didn't offer you anything as such the first time you came. In fact, I can definitively say we haven't mentioned anything about review for a long time to our customers. The only discount we always mention to customers is that we give 10% discount to return customers. What you just mentioned is probably the sign on our counter where we state if you write a review (not positive review) we can give you another 5% off. Most people don't even bother reading it. Most happy customers don't bother leaving reviews so this is a way to incentivize them. Unhappy customers like Greg will gladly leave negative reviews even if you don't tell them. I understand you are upset, but your tone threatening a negative review is something only a childish person would do. We didn't have to cover your warranty, but we did your repair at half the cost even though we didn't have to. Then you piled on with these lies about us offering you discount for 5-star review. So you got your screen repaired half off, and yet you still left negative review out of spite because we didn't accept your "fair" suggestion at $40 but instead at $65. You are literally angry at a $25 difference. Lastly, you can be upset, that is your right, but don't make up lie to pile on a small business to smear us as to suggest we bribe customers to leave positive reviews because you want to feel powerful. It is insulting for every single customer who left review previously because you suggested we "offered discount in exchange for 5 star review." Everyone is trying in this difficult time. If you can't help, at least don't lie. Thank you.

Quang Le

I broke my Samsung S9 a while back, and the cracked screen started to bother me enough that I'd need to fix it. I called a few places and they all quoted me $250 or more. TurtleScreen is the only one that quoted me only $150, provided that my screen is still fully functional. I was skeptical at first because their price is so much lower than other places. The owner was nice and explained the refurbishing process. I came back three hours later and the phone was fixed.

Lia Mia

I have an S7 that went *kapootz* on me at random during usage. I was unable to retrieve anything as it didn't power on. This was my first time there and I chose it due to it's close distance and great reviews. The owner was super cool and friendly informing me of the issue. It was the coolest thing watching him dissect my device! Extremely helpful and positive vibes all around. I will certainly be returning for future consultation and repairs. Thank you so very much for assisting me today!

Gloryb Resale

I had a great experience here. Had a broken screen and battery replaced all while grabbed a slice of pizza. Phone has been working great since about 3 months! I've recommended him to others as well.

Bao Pham

I had a screen replacement here once and I am very satisfy with their service. They are more reliable and has better quality than most of other places. They fixes everything very quickly and smooth. I Would definitely recommend this place.

Chews to Explore

I found out about TurtleScreens by an instagram ad. I walked in and was greeted by the owner Quang Le. He was very knowledgeable about what was wrong with my screen and honest about everything. The whole team was kind and gave me many options with regards to fixing my screen. Prices were a lot less for great products than I’ve seen a t other places. Thank you turtle screen for an amazing experience

Yulianna Santos

Awesome place and great prices! Had my phone screen fixed before somewhere else and it cracked within a month and they ruined my audio but here it was wayyy better and only took 20 minutes. You should definitely come here!

quang le

This is the Owner. And I am responding to the post below from Vo Huynh to present our side of the story. Number 1: The screen itself cost $140. And how much did you ended up paying? $100. We lost money and time. We fixed your screen and actually replaced the charging port for you. The phone has had previous work done, as shown by the fact that there are anti-static and anti-heat tape for soldering. You have even told us someone has touched the phone before. Number 2: The fact that it takes three weeks is because no one in the entire east coast stock that particular charging port. We had to buy it from California. Number 3: You did not take 7 trips. It took you three trips. One is because we are closing and you needed a phone so we had to return the phone to you so you could use it. Another trip is so we can fix your button but it turned out your charging port has issue so we had to replace the entire charging port. And we gave your basically a free repair because of our mistake and we apologized every step of the way. Number 4: This is the most important. You can be upset, that is your right. But you are very rude every time you come in. You even threatened us on the way out about Yelp review. You came with a completely broken S6 Edge (with a broken OLED) , otherwise you wouldn't have had it fixed. And what did you leave with? You left with a new screen, and a non-working multi-tasking button. IT is our fault, but please don't make it as if you are walking away worse off. Most places will charge you $250 for the S6 Edge, and you got it repaired for $100! Please don't be condescending as "Just a bunch of kids watching how to fix phones on Youtube." I'm probably older than you (I'm 33), and you have probably the worst attitude as a customer. It is one thing if we blow you off, or refuse to give you service. We offer you a service, and we want to be a good business, but we are not here to be abused. Instead, we offer at cost, and you actually paid less than cost, your phone is still 99% functional, and yet you still threatened us.

Nimesh Amin

Great repair kit that included all necessary tools for me to replace my own iPhone 6 cracked screen. Easy to DIY! OEM screen quality was much better than Chinese aftermarket screen

John Tobio

Excellent job. Small, no frills place with good prices and nice people. Also one seat waiting space with plenty of Vietnamese rap, worth the wait!

Marlon Gray

These guys are awesome.. Fixed the issue with my phone (charging port) in no time & it was so minor they wouldnt even charge me.. But I appreciated what they did so much that I dropped some cash on them anyhow.. Told everyone I know who has a damaged phone to come here for the repairs.. They're really worth checkin out..

Salinna Brea

The best place to get your screen fixed! I go here all the time i need something fix great quality service and great customer service.i thought i had no chance with my iphone 8 plus they fixed bothe screen and glass it looks like a whole new phone. Thank you so much guys.

Joshua Ruiz

I break my screen a lot because I break everything but this place had brought my phone back to life when I thought it impossible not to mention the prices are fair and the service is fast. Thanks Josh

My'Kel McMillen

Great customer services. Prices are fair compared to other repair places I’ve seen and spoken with. All questions I had were answered.

Accounts Receivable AR

Great Service and great product! Glad I used OEM screen instead of aftermarket screen. They also sell repair kits so you can do it yourself.

Adayah Rojas

They were quick and affordable better then most places I have gone to that charge an arm and a leg! My friend recommended I come here and I am glad that I did!!! 🤗 …

huntedhouse K

they get my phone a new screen very quick. Even I don’t want to break my phone screen again. However, if I do I’ll definitely come back

L D

The screen might not look perfect after they fix it for the first time. If that's the case just bring it back a second time you will be very satisfied with their work.

Jayden Pierre

excellent service, super fast, fixed my ipads cracked and now it works perfectly

samuel freeman

Very quick and very high quality. I will definitely recommend my family and friends to come and get any technical issues repaired

Bishal Thapa

Went for the battery replacement. Was quick but now now I am skeptical about the replacement battery.

J. A. Jones

Great customer service! My phone looks BEAUTIFUL! I HIGHLY recommend! Thanks turtle screen!!!

Kelly Ford

Quang was awesome extremely reasonable in price. Would highly recommend and he was quick.

O MUZZEKA O

Amazing shop, very good work returned my phone to how it was in seconds.

Drewndrew Dubois

Just recently had a battery installed on my phone Friendly environment customer service seems Okay

Eddie foster

Awesome people, highly recommend, fixed my phone right away.

Jahmari Blackwood

Quick, Not to expensive and Great customers HIGHLY RECOMMEND IN THE BOSTON AREA

Daniel Jimenez

Absolutely the best screen replacement available on the market!

Quang Le

cheap, fast repair, great customer service

Annellen Lydon

Awesome service Very quick work and trustworthy

The Phone Hub

Great quality screens & friendly service

Thanh Ly

Great service wish to use again, highly recommended

xoxo-fairy

Very friendly customer service.

Chenglin ba

It is very good. Cheap and good service

Amanda Weeks

Very kind and friendly service.

70mekng void

really nice, helpful, and worthy

MIKE STEEZ

Fast service and reasonable prices..

Brittany Fernandes God's Plan

Very efficient and honest.

Sharon Walker

Quick and affordable

Splash Sumt

Good customer service

Jayden Antoine

Cheap and fast

Santiago Requena

(Translation) Very good experience, I thought it was very good, the phone was very good, my son had the iPhone 7 plus I took it because the screen had crashed, and it has been very good so far my son has not complained at all, and very cheap (Original) Muy buena experiencia, me parecio muy bueno, el telefono quedo muy bien, mi hijo tenia el iphone 7 plus lo lleve por que se le habia estrellado la pantalla, y quedo muy bien asta el momento mi hijo no se ha quejado en lo absoluto, y muy economico

eric leung

Contact

Photos