Reviews of AT&T Store. (Cell Phone Store) in Boston (Massachusetts).
AT&T Store
443 Washington St, Winter St #8, Boston, MA 02111, United States
Description
Information of AT&T Store, Cell phone store in Boston (Massachusetts)
Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.
This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended
Map
Open hours of AT&T Store
Popular times
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Reviews of AT&T Store
It was great service! The tech was thorough and awesome! I would recommend the highest honor you offer your employees because he is surely on his way to growing in major leadership. I would buy anything if he's my AT&T rep! Great service deserves great rewards he's truly an asset to AT&T! VICTOR WAS AWESOME!!
Came in and Omar got me straightened out. I came in to replace a phone and he made it truly easy. He's a solid combination of patience and tech savvy.
Almost makes you want to lose another phone... almost.
The consultants at ATT at 443 Washington in Boston Ma 02111 were amazing. They were able to help me figure out an issue with my wireless service for my phone and I really appreciated it. Kyle Christian in particular was knowledgeable and eager to help. Thank you for all you do!
I must say the Staff down to the Security Guard were all welcoming & courteous. II left feeling satisfied as I accomplished the help needed to finish my task.
Appreciate!
I had a great experience here. Steven was helpful and knowledgeable and walked me through all the pros of different plans and helped me select a new phone. He also did a great job at setting up my new phone and putting the screen protector and case on.
I just had the most wonderful and productive 48 hours dealing with Rudy and the folks at At and T Boston. Rudy was terrific from start to finish. New phones for myself and my son and he helped us set them up and make sure we knew how to operate them. We will definitely be back to this store for future advice and purchases.
Victor was amazing! He helped me with my problem and gave me the best option. I hope he is there if I ever come across an issue again.
After being turned away from the apple store for not having an “appointment” to shop, I came down to AT&T and Kyle helped me upgrade my phone. He was super nice. His amazing customer service reminded me why I’ve stuck with AT&T for 10+ years.
Victor had the right solution for my comm requirements and was prompt in assisting me. He also made sure i could use the service on my own
I am glad I came to this AT&T store. Steven was very patient with me. He is very knowledgeable and understanding. He made sure my experience was great. If want to your phone or if any problems, ask for Steven.
I came in to do a trade in and switch from t-mobile. Steven assisted me and made the process seamless. He explained everything in great detail. He was kind and clear and even helped us put on our cases! I am ecstatic with my new phone and service. I will recommend Steven to all my friends, he was phenomenal and I will continue to go to him for excellent service.
I want to give a big shout out to Omar for his customer service ; Everything about him was very professional & he explained everything to me that I needed to understand ; Thank you so much Omar for everything 💜 …
I had a problem. I couldn’t get my phone out of zoom mode, so I couldn’t enter my pass code. Rudy at AT+T Washinron St. Boston, knew exactly what the problem was snd sloved it in 0.02 seconds. Without Rudy’s help, i would have been stranded in Boston. Thank you, Rudy!
Switched to AT&T from Verizon and got a Pixel 6 Pro with the help of Steven who was very patient and helpful with the transfer process. I only wish they had more accessories in store because I would have gotten a case and wireless charger. Overall happy with my new phone.
I had a really great experience with manager named Victor today. He was really great about walking me through all my options and gracefully and easily walked me through setting up my new iPhone. He made the experience so painless. He's a great guy and great at his job.
John was extremely helpful and patient when I brought in an international student for help getting her first US SIM card. He took the time to explain each plan and the billing process. He communicated well with the student even though English was not her first language. Rather than show frustration, John was very kind. John’s service was exemplary, and I will definitely recommend this AT&T store thanks to him.
I went in with a few questions about my plan and with hopes of getting an upgrade. I was warmly approached and giving excellent service from Ricky! He took care of all of my needs. I felt safe during my visit and overall very happy about my final purchase! Thank you again and I would recommend Ricky’s customer expertise!
I had a pleasant experience at this store (DT, Boston). Steven did a great job thoroughly explaining the details of my phone plan. I am definitely happy with my experience and will be coming back for future services. If you ever need help, ask for Steven!! He won’t disappoint!! Thanks so much, Steven! You made a customer real happy with her new plan and new phone!
Schelmyr helped me get a new upgrade on my account and helped me purchase 2 watches he was a great help and very nice. This was one of the best experiences that I’ve had with AT&T.
Had a great experience at the AT&T store on Winter St. last weekend. I always dread going into cell phone stores, but this was an easy and stress-free transaction thanks to the John, the store’s assistant manager. My Verizon contract was coming to an end so I decided to explore other options, although I’ve been with Verizon for over 10 years. John gave me a very clear comparison of what I’ve been paying with Verizon vs what I could be paying for the same services through AT&T. He asked about my typical monthly data usage and what was important for my family and I in our cell service. He gave me a few options and helped me pick what was best for me. I did not feel pushed in any direction or hustled at all which is what I tend to experience when dealing with cell phone companies. On top of the great customer service and relaxing vibe, he even helped me save a significant amount of $ on my monthly bill compared to what I had been paying to Verizon previously. I don’t ever write reviews but this guy knows exactly how to treat customers and had a vast knowledge of the store’s services and products. If you’re looking for a new phone or service and you’re within an hour drive of Boston, John at AT&T is your man. Thanks, again!!
Jonathan in the Downtown Crossing store is exceptional! We had a complex situation of transferring my partners account to my account - he was patient and worked with us to get this completed. And after reviewing my account - we both got new phones! Thanks again to Jonathan and his manager JP for the help and fantastic service.
Victor has been the greatest sales person to work with! I haven’t purchased a new phone in years and he made this process so smooth and easy and painless! Offered great prices and discounts and absolutely amazing customer service!
Steven was great, we were rushing to get to work and we had to fix an issue with our multiple lines and he guaranteed us it would be quick, and he was! fastest customer support experience I’ve had in a while, especially in a store like this…
I had an amazing experience and the vibes were nice and chill. 10/10 recommend!!
Finally a great experience with AT&T. Victor and Sarah from the downtown crossing location in Boston went above and beyond in helping me fix my phone. I left with a new watch and better plan. The best customer experience I have in a long time. This is what Brand Marketing is all about. Thank you again Victor and good luck Sarah with school. I wish you guys were in Dallas because we need you.
I had an issue activating my E sim and Steven resolved it pretty quick and set up the whole system on my phone. He saved me a trip to go get a physical sim again. Appreciate your help!
Today i had a good experience walking through this store. I had a agent named Rudy that assisted me and was very friendly and helpful. He greeted me with kind manners and I felt happy with my purchase.
Excellent customer service and support!! I went in to add my boyfriend to a line after experiencing confusion at a previous at&t store. The manager, Victor was absolutely amazing. He was so kind and helpful in picking out a plan that was going to work best for our budget and lifestyles. Not only was he a huge help but he also was able to add two apple watches to our plan while raising our monthly plan very little. This was the best and most efficient experience i’ve had at an at&t store and most definitely will be a loyal customer!! Thanks victor!!
Victor was such a great help. I was on vacation in Boston and my screen had issues. He took a great deal of time out of his day helping me. He was very patient. He is outstanding at his job. I was thinking about switching over to Verizon but after the customer service he gave I could never. Thanks Victor!
Ricky approached me immediately upon my arrival to the floor. He assisted with my purchase and then answered my questions about a phone issue I've been having. He cared enough about the issue that he took the time to help me resolve the problem. He was so kind and patient with me. I really appreciate everything he did. Ricky is wonderful and a true asset to the store.
We haven’t been to a phone service store for a family plan in 15+ years. This is a first time in a long time and although it took longer that we thought to get everything set up, John P gave us his undivided attention from beginning to end. So informative and helpful in every way possible. Thank you John for giving us top tier customer service! We’ll be sure to look for you in the future!
as soon as i get to the store , i asked to make some changes of carry , and Steven took care of us giving us a really nice experience, and making the things easier for us , im glad to become a member of AT&T
Steven and Ricky were very accommodating I wish customer service could be performed as well as they exhibited. During my in store visit ... thank you guys you showed how even during these hard times there are still people who will take the time to ensure your customer service experience
I had a great experience signing up for service here! The employees and especially the manager catered to my needs and helped me port my phone number from my old carrier, and even gave me special assistance when I had a problem and came back several days later.
Of course their job is to sell you things but if you already know what you want and are upfront about it, they are not pushy. The store/waiting room itself is also nice with lots of TVs to watch. As far as the service, I find the cell coverage excellent and at a much better price than their red competitor, plus it works with more phones.
Steven provided a great experience very knowledgeable about the phones and offered great customer service will look to work with him again when I upgrade my other phones.
Riky Sanchez helped me set up my phone and was very helpful and patient. I wasn’t looking forward to what I thought would be an ordeal, but Riky made the experience a pleasure. He definitely represents the company well. (Also Victor was very nice on the phone.) Great job, Riky!
Rudy A at downtown Att performs miracles. It was an impossible issue. I drove from Newton to the corporate store in Boston and it was well worth the trip, traffic and all. He worked restlessly to get my cell number back from a provider not willing to release it. Yes it was very tricky, but he did it! My superstar! And he is super sweet to boot!!! I can’t believe he is a single guy💗
Talen was really helpful today, and helped me set up my new phone and my new line. I really appreciate the energy and the time he had for me while I was choosing a plan and choosing accessories. Definitely an awesome team taking care of you at this place!
Victor, the manager, was friendly, professional, and patient. I really enjoyed working with him to upgrade my phone. He was helpful and helped me to understand my plan and how my phone works!
Ricky was so incredibly helpful and knowledgeable! He made the whole experience seamless and was able to teach me everything I needed to know about my new phone to make me feel like an expert.
The customer service at this store is nothing but amazing! We created an account and bought two phones at this store with the help of Jhon Nunez. Throughout the hours-long process of transferring our numbers and setting up our phones, Jhon was extremely helpful and pleasant. He made sure that we got the best deal we could, answered our many questions and helped us get everything sorted out. Thank you, Jhon and all the staff members at this store for making this such an enjoyable experience!!
Rudy and Steven were the best, they helped me transfer everything from my old phone to new one and answered all my questions about my new phone even tho I didn’t buy with them. Amazing customer service
The manager Victor was so very patient helped with substantial support! I recommend AT&T because of his service
Basma has been really nice to me, I think she is the best representative. I’ve never been treated the way she did. She gave me a lot of attention and time. Spent 3H with me to set up my phone and transfer my phone number from T-Mobile.
Went to trade in and upgrade iPhone, Victor store manager made the process seamless and made sure I had the best deal.. think I ended up with an even better deal than previously had.. great experience
I went to AT&T to get my number port and get new iPhone pro. I was welcomed and assisted by Jhon there.
Jhon, is an extraordinary customer representative. He not only helped in the entire process but also walked an extra mile to get me the new iPhone on the same day!
His generosity and patience is just commendable.
Great Customer service! Rudy, Steven, and victor worked very hard to solve all our problems and fought for answers from customer service and making sure we got everything we needed!
Sarah was extremely patient, knowledgeable and helpful. I visited the store because I was having trouble downloading my old phone info from I-cloud onto my newly purchased phone. But Sarah was able to make this happen!
After going into the ATT store in Downtown Crossing(Boston), the sales representative, Basma, was amazing! She helped me not only get a new phone that fits my lifestyle but also helped me find ways to save money on my monthly bill. She was very kind and knew her work! I definitely recommend going to her to get your next phone or wireless device!
Jessica is awesome! I came in for an upgrade. She helped me pick a new phone along with accessories. Jessica was very informative about the products and plans that would go with my new phone and watch.
I really appreciated that Steven at AT&T on Washington st in Boston. He work hard to help me set up my new iPhone 12 .. and He were so friendly and very patient too, in spite me being deaf, we got by w/o a hiccup .. Yesterday on Monday, Steven didn’t give up even it wouldn’t gone thru.. He kept at it til 7:30pm.. Steven asked if I could come back Tuesday and certainly I could. So the next day, Tuesday I shows up. Steven got right to work and it finally gone thru! My new iPhone was all set to go. We’re thrilled it was done!!! Gold star for Steven!! Thank you so much for your hard work!!
Great friendly service, wanted to upgrade my current phone and John had guided me through the process, making the switch was seamless and fun. If you need a phone or internet, stop by and you will experience true customer satisfaction!
Victor was efficient, warm, and creative in completing a 6 line, 3 city family plan transaction. He was a pleasure to work with- I only wish everyone was so effective and professional!
Ricky is wonderful!! The helped me solve my issues super quick and I wish I had this same service when I called the customer service number. He explained everything really clearly.
John was very helpful and helped us really weigh our options and went the extra mile to give us the best deal there is. He was very patient with us which we appreciated. It was a great experience overall.
I came to the store with low expectations due to past experiences with AT&T, but Omar was extremely helpful and friendly and changed that to a great experience
Ricky was amazing! He helped me solve all my issues, definitely ask for him if you have a problem!
Kyle was very helpful and did a great job placing the screen protector on my phone. I learned about AT&T TV too!
Jessica and Victor were amazing. My phone was not working and I need it for my doctors. They were able to set me up and transfer all of my data. Great job
Great customer service. Super friendly. Victor took care of us in no time!!
Ricky C was an incredible help. He helped me do many complicated things in one visit. Friendly, patient, awesome overall!!
Had 2 devices that were on my account that were swapped around but was unaware that by doing so it would disabled some features on my account, I was able to get assistance from a rep in this location that corrected the issue and was finally able to get my visual voicemail and mobile tethering to work correctly.
I had visit with victor the store and was very helpful going my account with me to make sure everything was the way I wanted. He was very nice and polite and very understanding.
The manager Victor was really friendly and helpful. We needed to replace a phone and the process was easy and fast. I would definitely recommend.
Victor is the GOAT. He made switching over from Verizon a breeze. I will be recommending my friends and family to this location. Great work!
I appreciate the sales associate (John) providing me with accurate information in regards to the product I was looking for. His level of professionalism is exceptional.
Steven was really helpful and also super nice!!
He really help us with our plan quick and easy
Victor was tremendously helpful and supportive to my concerns during a difficult time. He is an asset to the company!
Helped immediately and he helped me get a discount even though I was just getting earbuds.
Sara & John at this store are amazing! They helped us get the best deals and worked with us as much as we needed! They spent hours with us!
The sales rep Ricky listened to my concerns patiently and helped resolve it in a super efficient and proactive manner! 5 stars to Ricky and this store
I had a great experience at this store, Victor the manager helped us and he was soooo nice and helpful and fun to talk to, we didn’t want to leave! Will definitely be returning for future purchases (or just to chill with Victor) 😁 …
absolutely amazing! Victor helped me save on my plan and get a new phone! 10/10 recommend.
Happy I came to this location. The guys were super helpful and very professional. Got a new phone and new line all under an hour.
Great service with Omar to replace my screen protector under the warranty program
Ricky was very helpful with new sims cards, transferring an old phone, and getting a new one running. Super quick trip.
Got my new fold 3 and I love it great customer service from Rudy and the AT&T team at downtown.
Steven & John were super helpful with switching over to AT&T and made it a smooth process, very friendly and pleasant experience !
Basma was so helpful for me and my mom, we didn’t understand why we were getting charged so much and not only did she walk us through step by step she also helped us change our plan so we pay less every month. Thank you !!!
Went in to open up a new a line and the process was smooth and fast. Sat down with Victor and told him what I wanted and he exceeded expectations.
Ricky was a wonderful help the customer service was amazing will definitely come again next time.
Took us earlier than our appointment and helped us find the best plan moving forward. Everyone was super friendly.
Steven was an excellent sales representative and answered all our question while getting us a great deal.
Sara has been awesome, she is very patient and polite I couldn’t be more pleased with her service!
John really helped me out and was very patient with everything I needed. Very great store and ambiance overall!!
Ricky was amazing as this was the 2nd time coming to this various stores twice and this gentleman helped me when others couldn't. I'm extremely pleased!
Great time in the store with Rudy thank you for the service and the new line! Great people at this store
The store is conveniently located. I’ve recently upgraded and set up a family plan with four lines, guys in there always take care of me.
My wife and I received great customer service from Ricky Chamrene. Great guy with excellent service knowledge and efficiency
Amazing customer service. Victor was super fast & helpful.
Great help with the tech, very smart and good service
Steven and John were really helpful with upgrading my phone plan and resolving a couple iCloud issues for me! Thanks guys!
Guys here are not willing to help. Guy just called customer service from his desk phone and handed it over to me. I could have done that myself.
Riky Sanchez was very helpful, attentive, and accommodating and I will definitely be back to help my family with his information
Jhon was amazing from the time he’s answered the phone. I’m happy that I spoke with him and came down to ATT very hospitable and helpful
My experience with at&t downtown crossing. I find the agents helpful and answered every question I asked. Never waited long and very polite.
Maddie was the best associate I’ve met so far at the AT&T mobile store five stars indeed!
John is great he made sure that my upgrade went smoothly and that I was fully satisfied.
Steven was such a huge help and a complete pleasure to work with — he went above and beyond to assist and I am so grateful 🙌🏻 …
Ricky and Maddy were so helpful! Outstanding professionalism and overall customer experience!
Steven is very great man!!! Very polity and good seller)))
The best customer service I have ever had! Ricky was nothing short of awesome!
Steven and John were great! Super patient and helpful :)
Unreal experience - best ATT rep I’ve ever worked with! Promote and retain him!
Victor was the best. Incredible service. Will always come back to this location. Made my day.
It's like a toy store when you come in is not an Apple Store. I am an Android fan and this AT&T store had all the top Android phones.
Great costumer service experience with 5G technology victor and his great team
Worked with John today for an iPhone upgrade. Store was spotless and service was fantastic!
Stevan was great and help me out and would come back to see him
They helped me put on my screen protector and were very helpful!!
Victor is an amazingly patient & knowledgeable advocate for AT&T. Thank you so much!!
Kyle was great! Best customer service! Thank you Kyle!
Sara was very pleasant and friendly. Highly recommend this store.
Maddie was an amazing customer service associate. Highly recommend this location and specific representative! Booyah
I had a really good customer service experience last this week April 25, a great sales person.
Ricky gave me unbelievable service ordering a new phone!
I want to give Riky Sanchez 5 stars. Excellent customer service.
Really unbelievable great service please keep Up GREAT COMSTUMER SERVICE John is the best.
Fast in and out service. Got my Sim replaced.
Great AT&T store. Wish we had one like this where I live. Great selection of phones, tablets and accessories.
Riky Sanchez
He was very knowledgeable, Great customer services
Thank you
Great experience paying my bill thanks Rudy
Excellent experience. Victor was great and made everything easy
Joseph was a huge help with a tricky phone switch from another country. Greatly appreciated his help.
Omar did fantastic with my phone situation
Good service. Help me find the number I want and recommend the best choice for me
Fantastic experience! Made the phone switch super easy
I extremely recommend Victor. Very nice person and helped me a lot
Victor was super helpful and everything went smoothly!
Great experience! Robert was extremely friendly and helpful
Basma and Steven served us really well! Thank you guys
Great job. Very knowledgeable. Steven
Recently switched to At&t and its been great. They recently opened a new store downtown that is awesome.
Amazing shopping experience! Their staff are very helpful and nice!
Steven is the man! Very professional and accommodating.
Excellent service. John was fantastic and very helpful.
Very fast service thanks to Steven 😁 …
Omar was the best so hopeful !!
Attentive staff but not pushy. Great service.
The employee that helped us, I don't remember his name, was very knowledgeable and helpful.
Good and fast service! All my problems were solved
Ricky is a great associate at the downtown store
Ricky was amazing and so helpful!
great location! not always busy and time to devote to customers
Great customer service!
Very helpful and answered all my questions.
Great Experience! Very helpful.
Johnny did awesome. Thanks!
The manager was very helpful
At this place they known exactly how to trick people I like it.
Very helpful, good staff and good deals
Very polite and helpful staff
Staff is very helpful and not pushy.
Great, quick and helpful service.
Very helpful and efficient!
Someone connected some AT&T device to this phone
Cool guy and cool service
Love the staff!!
Johnny did good job
I found Shiva,very helpful
Good shop
Small shop with helpul staff.
Friendly, helpful staff.
Great new store .
Johnny was very helpful
Fabulous very productive
Fast customer response.
A small store with few staff
Super helpful!
Great services!!
Nice friendly people
Omar
It's AT&T
Nice
Great service
Friendly staff
The staff were helpful I didn't find what I was looking for but I was satisfied with the service
(Translation) Excellent service for Steven, 5 stars!😀
Very kind, caring and patient :)
(Original)
Excelente servicio para Steven, 5 estrellas!😀
Muy amable, atento y paciente :)
(Translation) Basma & Steven helped me with the purchase of my lines, very kind and attentive with all the details, thanks At&t @washington st
(Original)
Basma & Steven me ayudaron con la compra de mis lineas, muy amables y atentos con todos los detalles, gracias At&t @washington st
(Translation) Ricky C and Sara very good attention, they helped me with all the questions I had and much more
(Original)
Ricky C and Sara muy buena atencion, me ayudaron con todas las preguntas que tenia y mucho mas
(Translation) Very. good attention thanks
(Original)
Muy. Buena atención gracias
(Translation) very good service
(Original)
Muy bien servicio
(Translation) Ricky Sanchez
Perfect
(Original)
Riky Sánchez
Perfecto
(Translation) Excellent service!!!
(Original)
Excelente servicio!!!
(Translation) Good care and service
(Original)
Buena atención y servicio
(Translation) Excellent attention
(Original)
Excelente atención
(Translation) Great service
(Original)
Отличный сервис
(Translation) It is the best
(Original)
Es lo mejor