Reviews of Verizon Authorized Retailer - Victra. (Cell Phone Store) in Anchorage (Alaska).

Verizon Authorized Retailer - Victra

161 Reviews

103 Comments

Cell phone store

Cell phone store

110 W Tudor Rd, Anchorage, AK 99503, United States

Description

Information of Verizon Authorized Retailer - Victra, Cell phone store in Anchorage (Alaska)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

Map

Open hours of Verizon Authorized Retailer - Victra

Popular times

Sunday

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Reviews of Verizon Authorized Retailer - Victra

Kurt Kozlowski

Needed to upgrade my phone and Carlton made it super easy. I appreciate the expertise and the service he gave to other guests in the store. I’m in the service industry myself and Carlton was top notch in service. We’ll for sure be back for all my Verizon needs!

Klaryssa lynn

Love loooooove LOOOOVEEE Verizon! Not only are the employees super friendly, they're very knowledgeable and get you in and out of the store without trying to shove a bunch of expensive unwanted accessories onto your bill! Can't ask for better service!!

Char Stephan

Great customer service. There were 2 employees assisting customers, one was training, they both did an amazing job. I witnessed the one employee on the phone for quite awhile trying to help a family while at the same time training the man who was helping me. They kept apologizing and thanking me for my patience I was very happy to wait and be patient, it is very rare to see that kind of dedication in customer service these days.

Krystal Ruiz

Did you guys let Verizon know I returned both phones at the store and got a refund back? I returned after having them for 3 days because they didn't work where we lived and I keep getting billed through my email. Now I called verizon customer service and the lady I talked to on 6/23/2022 said the bill would go away after the warehouse received them. I returned them on either 6/2/2022 or 6/3/2022. Either way I shouldn't be getting billed, what is going on. I try calling the store and can't get anyone.

Zoey Mujica

Jeff helped us out and was amazing! Extremely glad we came during the holidays!

Rosalyn Espiritu

Excellent service and rep was very knowledgeable. Will be back again. Easy and enjoyable experience

Jeanette Myre

They did what they could to get me what I wanted. Fast friendly service! Will definitely go back! And recommend!

parker butzke

Good guys gave quick help and got us out pretty quickly with a new phone and transfer from another carrier

Jeremy L. Garcia

Came in flustered with two broken phones, left with a smile and a great deal on a brand spankin' new pixel 6 pro , the phone at the top of my wish list 🎉🐧💯 Verizon, authorized, retailer, you name it 😎👍🏽 …

Susiet

No Waiting, changed from android to Apple phone, everything crossed and everything works!

Kyle Kidd

I have always been very skeptical of verizon authorized retailers, but not after my recent experience with Allie S. and Matt G. at this gowireless location (I asked for their names to leave this review). My problem was that a verizon rep lied to me on the phone as I was upgrading to the unlimited plan. He sold me on a certain phone telling me things that are not true and I ended up buying the phone. They set me up to pick up the phone at this location. After I got the phone, I found out that it was not what I expected (and was told from the verizon rep) at all. I put numerous calls into verizon customer service and had several different reps give me several different answers on how to resolve this. They explicitly told me it would not be possible to just go into gowireless and exchange the phone I picked up for the one I actually wanted. This went on for days. Eventually I just went into the gowireless store anyways just to see if they could help me. A short time later, they were able to do the exchange no problem and were extremely pleasant to work with. I wish I would of just went there to begin with.

Hannah Morton

Not only has Lindsay been THE MOST helpful, kind and knowledgeable wireless agent that we have EVER had the pleasure to work with but also she has been THE ONLY employee holding down this entire location! We had an exceedingly difficult time converting our Sprint account over to Verizon, (due to relocation and unavoidable circumstances), and would have no doubt just chosen another carrier IF it hadn’t been for Lindsay’s tireless, patient and relentless effort helping us in every step of the process. Customer service in general these days sucks, I recommend GoWireless appreciate what a quality employee they have in Lindsay, give her the support staff she needs AND find a promotion for this lady. She is just TOO good!

Sierra Sobel-Smith

Awesome! Justin and Chris were so helpful. I came in with a bunch of phone questions and problems and they solved all of them. They went out of their way to make sure everything I needed got taken care of. Don't listen to the other reviews. These guys are great!

David Pearson

I do not like dealing with cell phone stores, it is a chore for sure. I begrudgingly went to GoWireless and worked with Matt there to solve some issues I was having. He was timely, patient, helpful, professional, and well versed. If I need help again I will go back to Gowireless and work with Matt. In fact I would go there without trepidation.

C R

Wonderful staff who really go above and beyond to help solve any issues you're having with your phone. There's never a long wait time and they offer great products at affordable prices. I definitely prefer this authorized retailer over the actual Verizon stores in town.

Rex G JR

I had a few questions about the new unlimited talk and text program. They were so knowledgeable at switching the current program I was on and they helped me save soooo much more money. They knew about all the products. There customer service was more than I expected. As a team they are quite exceptional. I noticed that the facility was clean. I am coming back to purchase those wireless headsets. Thank you so much for your quick response and cost savings. 😊

Lindy Langum

I wanted a phone upgrade as my phone was acting up. I did have to wait outside for my turn, and I was screened/questioned related to Covid, however I really appreciated that these practices were in place. Covid is no joke and should be taken seriously at every business. So if you go, plan to bring your patience, knock to let them know you're there, then plan to wait outside or in your vehicle if it's a particularly busy time of day. Well it turns out I hadn't backed up my old phone in months, and well I needed that info for my new phone. Josh was extremely patient with me and even allowed me to back up my phone while I ran to get some dinner. Folks, be sure to backup your iPhone before coming to get a new phone!! It will save you and everyone else a LOT of time. Josh was helpful with the upgrade choices and the case/accessory choices as well. I walked out of the store with my new phone protected and ready to use. Thanks!

JOY PAHIA

I came into Verizon today to get phone activated and some issues worked out. Chris and Mike were so helpful and attentive to what I needed to get done. Chris is always who I come to see because he is so professional, patient, and takes his time to get the job done correctly. They are the reason I come to this location and refer all my friends and people here. One thing I did notice though was that the manager Justin was hardly around and when he did come to the front, he really didn't seem to participate in the team effort when customers would arrive or would defer the other two to take care of people. Seemed kinda lazy in comparison to the others that were working hard and in good spirits 😊

Twila Contreras

Josh was super helpful, great customer service. He even put my screen protector on for me. Highly recommend this location and request Josh if you want a thorough service.

The “The Mountain Midget” Mountain Midget

AWESOME AND AMAZING! As I walked into the store, I noticed the "Authorized Reatiler of Verizon" sign. I thought that this was gong to turn out to be SUB-PAR EXPERIENCCE but I WAS WRONG!!! Tuns out this place is a HOMERUN!!! Josh at the Tudor Rd Go Wireless Store in Anchorage, AK was very awesome and help me complete my overall transaction. I had 2 months left paying on my current phone, so I had begun shopping for my replacement. Josh lookedup my account, gave me even MORE of an understanding of what I had with my current plan, then showed me the options. No sales pitch, just listened to what I had to say, explaned my options, and gave me his honest opinion as I asked questions. Turns out, I was able to get the brand new Samsung S20 Ultra for me AND get a new phone for the wife as well! I ended up talking to Tori via email, and to Matt in the store, so I have dealt with everyone at this location and will have to say that this is the place to go. I kind of wanted to selfishly keep this as my little secret, but these guys deserve too much credit. Tori gave me time on the phone when I called in with questions, then Matt eased my mind as I waited for my new phone to come in and was trying to make sure all the info on my old phone was ready to transfer. Just a top-notch groupl of people and I look forward to dealing with them for anything and everything with my cell phone needs in the future!!! Thanks for everything guys!!! Oh yeah, and the new Samsung S20 Ultra is SO AWESOME!!!! Here's the 1st pic taken on March 6th as we left the store, then here are 2 pics taken at 6am on Saturday March 7th on the Eagle River in Eagle River, Alaska with the new camera in night mode....PRETTY AMAZING!

margaret pike

Arrived in Anchorage with a phone I needed help with. Matt G was fantastic, third day on job and he was spot on. Helped me with my phone but also made great suggestions on my plan. Thanks for the amazing customer service Matt.

Life With Jayceon

Tori helped me with my phone purchase and trade In on Jan 11,2019 and she is absolutely amazingggggggg . She is very helpful and she answers any questions you have . She make sure you know whatever it is u need to know . She is great at giving u great advice on what’s best for your service and phone . Great customer service skills I most definitely recommend

Missy LaFleiche

I had a tremendously wonderful experience with Tori Lillard (Manager) at the 5th Avenue mall in Anchorage, early Dec. 2019, before that location closed. She also continued to provide above excellent customer service to me later in the month as my exchange involved some extra steps & phone calls. She handled it all and made my process seamless! She exemplifies what customer service should be! From reading some comments previous of this Tudor location, I have no doubt the negative things that may exist at that location can be corrected with Tori’s presence! Thank you Tori for your amazing service! During this process I also interacted with Jay & Tommy at the Barbur Blvd location in Portland. Tori made that connection for me & they carried out excellent service.

Kim Erkins

Tori is absolutely amazing! Very knowledgeable, patient & courteous. She made sure we were very well taken care of and got exactly what we wanted! Thank you!

Phil M

Terrible experience ordering a phone online. Spent 4hrs on the phone trying to fix the shipping address. However, Spencer is the absolute best. I honestly hate speaking to Verizon's customer service call center reps and dealing with them(Exception to a gentleman named Isaiah, he helped as well). Corporate sucks but most definitely be stopping by for the professional help I received yesterday. She is an asset to Verizon. Thank you Spencer!

Brianna Ung

Phenomenal customer service! I brought my phone to the Verizon store on Muldoon, and it seemed like they just wanted to upsell me. However, this location actually wanted to help me with a problem that I was having with my phone and was more competent than the actual Verizon store. I wish I would've gone there first!

D. BPalm

Derek was very helpful and professional. He answered all of our questions, gave us time to decide on our devices, and was very helpful iin answering questions about my son's new device. I will be saving over $150. I am extremely pleased!

Justin Bartuska

Matt and his Trainee were awesome! Super happy with my new phone!

Sandee Maxwell

Justin A was very helpful and took his time showing me everything I needed to know. He deserves a raise. Merry Christmas oh and a great salesman. Sold me lots.

Tori Lynch

After going to a corporate Verizon off of Muldoon and being told activating my old phone for a friend was a “lost cause” because it was on the stolen and lost list I went to this store and an employee named Allie(usually works eagle river location) helped us within 25 mins with full activation and no problems whatsoever. Verizon needs more employees like Allie!

Kelly Nelson

Justin and Charles were really great! Very friendly, personable and knowledgeable. They shared some fun Anchorage stories and places to see with us too! Wish they were in WA, but so glad they were here to help us!

Lakeva Moore

Derek was awesome! He’s super professional, helpful and has a very great personality. He has a lot of knowledge and wisdom in all that Verizon has to offer. Definitely recommend Verizon on Tudor and C st!

natasha Shepherd

I’m visiting here in Anchorage, Alaska and forgot some important to me phone accessories and so I go to the location on Tudor in Alaska walk in and a handsome young man to me. Gave me a warm welcome to Verizon how may I assist you my name is Shombe. So my frustration I had upon entering all went away due to his kindness and compassion for my situation I got my own self in. I purchased some much needed accessories and Thanked Shombe for being of great assistance and having such a great attitude.

Vivian Rojas

I went into Verizon Wireless store on Tudor to replace my iPhone sadly, but once I met up with Tori she helped me out above and beyond. Great person and a great addition to Alaska! Thank you Tori...

Elena Gonzalez

Really helpful workers, did all they could do to answer my questions and provide solutions. Everyone was friendly and knowledgeable. I was in and out of there with no problem thanks to Lindsay!

Raised Country

So pleased with our upgrade experience! Derek was so on the ball with his knowledge and support experience. He really made our nerve racking upgrade experience enjoyable!! Thanks Derek and Verizon!! 👍🏼👏🏼👏🏼👏🏼⭐️⭐️⭐️⭐️⭐️ …

Catherine Kenney

Only two people working so the wait times were about 45 minutes which is way to long! But.... when I did get to see a customer service rep, the were very helpful. I would suggest more staffing.

Jessica Neely

We didn’t have to wait at all. We walked in, they looked at how to save us money on our plan and walked through the options of each phone. Extremely helpful! Thanks

Normandy Huckins

Came in Christmas Eve, Conner and Derek helped me get the new X transfer everything and put on the screen protector. Awesome service. Thanks guys!!!

Shawn Davis

Thank you Will for your patience and willingness to get the job done. Great customer service. I will be coming back to this store.

SirMixAlaugh You Up

Best experience ever I came in just to pay my bill and get a screen protector and a phone case. Thanks shombe Brandon and jualisa y’all did good under pressure. 🤙🏽 …

susan dunson

Guys very helpful every time I am here. Very patient with all my stupid questions.

Viktor Vaupel

A little bit of a wait to be helped, but worth it for the level of exceptional customer service. Very knowledgeable staff.

Susan Opperman

Very knowledgeable and friendly staff, quick to help with transition between carriers. Nice alternative to Verizon company store with great specials on accessories!

Candice Quick

I walked in no line bud tender was great and got a nice indica to smoke I loved it

Robert Ratchford

Matthew was awesome! He made the whole process effortless and as quick as possible. Very impressed.

BUNDY GIRL

Lindsay is totally helpful and great providing option and service tonight along with the help of her management team which is Sara. I will sure come back to this location. Thank you all for your help Lindsay

Ngozi Opara

I would recommend this store location to anyone. Shombe was very helpful, great costumer service and knowledgeable of the products. Thank you Shombe!

Chawna

Tori is an incredibly hard worker and valuable addition to the Anchorage store. Her Port Orchard customers miss her already!

DJ Wallace-Blatchford

Told me of great deal...99 cent tablet...sent it 2 lower 48 as gift... ty tudor store.. & fixed my jet pack..

Lloyd Mitchell

Definitely go see shombe great guy very down to earth and goes over everything in great detail. Very Informative thanks shombe your awesome.

Luke LaMotte

Derek was very professional and did an awesome job helping us with all our problems keep this guy around

ann brzuzy

It's convenient and it's great, Chris helped me out and took care of it all with patience.

Anna Bjartmarsdottir

Excellent service, exceptional attention. Chris was incredibly helpful! Wholeheartedly recommend!

Soga Maina

It all good 👍 …

NeQuayla Shepherd

thank you to Tishombe for the awesome help getting our phone accessories we really appreciate you

Richard Martinez

Says Verizon ,, but actually is Go Wireless and we got charged twice for activation fees. One by Verizon, and one By Go Wireless.

Inara Baker

Anthony was very helpful, professional, and patient! Great service!

david macpherson

Was fast, incredibly helpful, efficient. Knew what I needed and spot on.😊 …

Kyle Grinaker

Tori gave excellent services answered all my questions, great service!

andy charlie

The rep was very helpful.

Jacques Arse

Not the most organized, knowledgeable or efficient, but got the job done

Arandjel Jovic

Quite a professional staff. Really helpful and greatly organized.

Clayton Ellsworth

Informative staff, often pretty busy. Must have a little patience

Michelle Malerich

Ryan, Chris and Justin are awesome! Very informative and nice.

Shawn Bauman

Excellent customer service here. Very helpful

Dana Poindexter

Polite and friendly service Everytime I've gone.

Robert Vaughan

Great staff great service cant go wrong!

Jehu Mariscal

Great service and real helpful people working there!!

norman rokosz

Fantastic , knowledgeable service every time.!

Cody Russell

Staff is okay. The products are worth dealing with the staff.

Shauna Booton

Very helpful, knowledgeable and friendly staff!!

Otis Reaves

Great service, nice people.

lucy smith

Professional patient excellent experience!

Alexander Gallor

Staff are great

Gregory Chase

Good service. And price plans.

Eva Hansen

Helpful.

Cinthia Gibbens-Stimson

Great customer service!

Tasiana John

My daughter likes this store

Kelsey Markley

Great customer service

Claudia Doyle

Very friendly and helpful.....

Wayne Massey

Great folks at Dimond Verizon!

patrick delumeau

Awesome customer service

Mari Paschall

Always helpfull

Leroy Nanalook

To pay for cellphone bill

matt dibble

Friendly and helpful service

Melodie Gilman

EXCELLENT !!

Daniel & Linda Sassen

Tori was awesome!

James Doherty

Great staff

gary dean

Convenient location to work.

Ben Kontul Sr.

Great manager

Robert Stearns

Outstanding job

Brinson Richardson

Quick and easy

Pernie Smith

No review.

Evgeny Ranauneut

Great place

Judith Lethin

Great staff!

Brandon Gonzales

Cherie Paris

Tori

brandon lemons

Danny Parish

Dorothy Evertse

Lulu Demantle

Contact

Photos