Reviews of Sheridan Ford. (Car Dealer) in Wilmington (Delaware).

Sheridan Ford

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302 Comments

Car dealer

Ford dealer

4001 Kirkwood Hwy, Wilmington, DE 19808, United States

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Information of Sheridan Ford, Car dealer in Wilmington (Delaware)

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Reviews of Sheridan Ford

chris pachuilo

Car shopping at Sheridan was a more than pleasant experience. We stopped to look at a Ford Expedition and Dan came outside to greet us and ask if we wanted to test drive the car. Moving forward with the buying process was such a smooth process. There was zero pressure from Dan. I feel they are very reasonable and fair at this dealership, often not the case! Meeting with the finance manager, Chris, went just as well. Overall the best experience and most comfortable I’ve ever felt buying a car hands down!

Paul Elsen

Sheridan Ford always takes great care of my Expedition. Just love the car. Only constructive feedback is they don’t seem to have the staff to let customers know in a timely manner when their car is ready. Last three oil changes I’ve had to walk back to the service desk to see if it was ready.

Steven Merkel

Sheridan Auto Repair was recommended by a friend and I’m extremely satisfied with his recommendation. They fit me in their schedule to accommodate my schedule and had the repairs completed as promised. The staff was great and and kept me updated on the repairs and my vehicle looked great when I picked it up. I highly recommend Sheridan to anyone who has an unfortunate incident that requires repairs

jake powers

They made buying a car easy. Dave was a great salesman. He did not pressure us at all and gave us options. We went in knowing what we wanted and he made it happen. Super great experience. Would highly recommend going to Sheridan Ford.

Artie Ramirez

Rick and Josh in Customer Service were awesome to work with and did a great job on servicing my 2010 Ford F-250! Thanks guys! Much appreciated.

Joshua Allen

I had a great car buying experience. Kevon was my salesperson. I highly recommend him. He was very respondent, punctual, and well informed. I bought a Mach-E from out of state and flew in to pick it up. Kevon even picked me up at the airport. I would definitely buy from Kevon and Sheridan again.

Kelly Wilber

Go see Dan! Great guy! Made sure my son was taken care of from start to finish of the buying process! No haggling, none of the, “let me see what my manager says” hoopla when it was time to run numbers. Very straightforward on his end and very respectful of finances on the buyers end! It was a great first time buyers experience for my son!

Christy DeMaio Ziegler

We got an oil change. Great! Thank you. However, we didn’t get any other info about the vehicle until we picked up the vehicle and I saw the green, yellow, red report. I would appreciate knowing if there is anything going on with the vehicle to keep an eye on. Also I don’t think charging a 3% credit card fee at a dealership is necessary. Car maintenance and repairs are not cheap and very difficult to pay in cash.

Zel Marusic

First Class Dealership. Nate the salesman picked me up from the airport and had me in and out of the dealership within an hour and a half of landing from Cleveland. The car I purchased was exactly as it was described. Nate walked the car and made a video for me to review. Nate and Sheridan Ford exceeded my expectations of a dealership. Shop with confidence at Sheridan.

Charles S

Chris and Andrew were knowledgable and easy to engage with when fixing a paint issue on my Ford Bronco. Soon after they had to reseal my windshield and went above and beyond to accommodate that job. Highly recommend them!

Jackie Ruffin

I have been a Sheridan Ford customer for many years and am extremely pleased with their customer service. J. Nieves is the absolute best and a valuable asset to Sheridan Ford. He is very patient and thorough, and gives 100% to ensure customer satisfaction. Understanding that Ford is no longer selling cars (other than the Mustang), it's only because of Mr. Nieves that I retained my relationship with Ford. He should be commended for providing such outstanding customer service. 👏 👏

Mike Wessendorf

I was in a real pinch and needed help one morning with quick service. Nate took care of me so fast, i ended up saving enough time to get breakfast. Completely saved my morning. Thank you Nate and the other nice folks at Sheridan Ford

Janet Tickle

Ken was very helpful and polite. He got the recall taken care of on my vehicle. It was done in timely manner and returned to me the same day. I was very pleased and would highly recommend this repair shop.

Beau Butler

I ordered a 2022 Ford Maverick on 08/07/21. It took Ford over 400 days to build and deliver my car due to supply chain issues, but Sheridan Ford kept me in the loop the entire time and made the long wait well worth it. Bobby Tigani was just a few weeks into his new position with Sheridan, and he was a pleasure to work with throughout the buying process. And the most important thing I would like to note is that Sheridan valued my trade on at $9,000 upon ordering and the held to that price after 400 days and 20,000 more miles. It is that one factor that will ultimately bring me back to Sheridan Ford to buy my next vehicle. I became very frustrated, several times, about the long wait, but guarantee-ing the value of my vehicle and holding strong to that commitment won Sheridan Ford over with me. I love this new truck and I can't say enough about the Sheridan Ford Team!!!

Ja'Rae Hunter

Appointment was at 9:15am on a Saturday, I was about 10 minutes late & they still took me with no problem. This was my first time going to this location for service and they had me in and out under an hour. They even let me borrow a charger lol Staff was friendly and pleasant. The lady who took my payment was a little blah and not pleasant but hey can’t win them all!

Pamela Mikstas

After an unsuccessful attempt @ WaWa to put air in all 4 of my tires. Yes friends all 4 of my tires needed air. I drove my SUV to Sheridan Ford ( my dealer) for help. RICK GRIFFIN saved the day & my sanity after a short wait he had one of the technicians fill all 4 of my tires!! Rick is a good guy & has always been very helpful when I bring my SUV in for service.

George Chambers

I have always had a great experience at the Sheridan service center. Ken, the service rep, is a professional and makes sure all customers are completely satisfied with the service provided.

Rick Tillinghast

The service department was very friendly and helpful. They performed the service per my scheduled time and provided estimates for any additional work required. Overall great experience.

hailey kennedy

I bought my car here less than 3 days ago. The car buying process was very easy and went great! Only needed one minor fix!

michael larson

Car buying should be a pleasant experience, and this one was. Nate was helpful taking care of my needs. We'll worth the extra drive for me.

Mark Fundakowski

The recall was handled smoothly and the vehicle inspection identified several items to keep an eye on. Great communication and quick service.

Juan M Allongo

Each customer service agent is courteous, friendly, and knowledgeable. The customer waiting area ia always clean and comfortable. Wi-Fi service is always very accessible and very functionable, though this time around I experienced a very short-lived gap in service. Great service, great crew, great customer environnement.

Katherine Falu

I received a recall notice. Appt was scheduled. Rick Griffin was so wonderful. He helped me with all the paperwork and walked me to the front. Car works great. Always have great service with Sheridan.

Christine Gilbert

My car was diagnosed promptly and the repair was done efficiently & quickly. My service associate provided excellent customer service.

John De Loretto

They did very good work at a reasonable price. John, my service rep was very helpful in pointing out what work was necessary and what could wait. Good experience overall.

manuela nupa

They did an awesome job fixing my car damage after accident. Very prompt and good customer service. Thanks Joe.

Marissa Smith

I can't express enough how fantastic my experience here was! Robert Tigani was absolutely fantastic! He made what is an intimidating process to me very painless!!! Himself and his coworkers made my dreams come true and got me in my dream car!!! Hands down super 5 plus star rating, I recommend ANYONE AND EVERYONE looking to get a vehicle, you must come here not only for the inventory but what's more important is the outstanding customer service. Nothing here is unreachable, they go above and beyond to make it happen!!! Thank you Robert and staff that make up a dream team!! YOU make it happen!!! So when I say this place is fantastic, I mean it! I had such a great experience the first time that I went back for my second car! I will only buy my cars from here from now on! They make it happen no matter what!!! Ask for Robert Tigani, hands down one of the best people I have ever met. Totally down to earth!! Thanks guys for making it happen for me, AGAIN!!!

Matthew Guthan

Excellent work and customer service. I had a repair done at another dealer and it was less then satisfactory, Sheridan made everything right ! Thank you for a great job!!!

Rob Saunders

Great place to do business at. Always pleasurable and welcoming environment. From salesman men to management. Definitely would recommend to friends and family.

Cynthia Miller

I had to drop off my SUV the night before because of my schedule. They completed my oil change with no problems and I was able to pick up my vehicle at my convenience. 6/6/22 Had another great experience at Sheridan Ford Service Department. They completed my oil change earlier than expected and checked out my SUV for other issues while I was there. Thanks to the service team my SUV rides great. 11/8/22 Got my SUV serviced again for an oil change and a recall repair. Another great experience. Both were completed in good time and I used their shuttle this time. Excellent customer service. They also provided a full check up and recommended some items i should consider for my SUV. Thank you see you next time.

Esteban Ferrer

I only have been to this dealership 2x and both times for service. The folks with whom I dealt were polite and accommodating, and the service was thorough and prompt. My only issues pertain to communication following one of the appointments, in that it was promised but never happened. In addition, they had my old address and phone # on file and, while I updated the information, they did not update their records. So, -A rather than a solid A. I like them, and I trust them. They just need to smooth some edges

maureen farley

I had a warning light come on in my Ford Escape. Went online and made an appointment for the next day (that was surprising). They were in time, checked my car, updating a module in the gear shift and I was in my way in an hour. They were professional, knowledgeable and friendly. I will definitely use them in the future.

Dave Schaffer

Very friendly staff. Angelo made the sales process simple and painless. Communication with the finance team went smoothly.

Edward Doyle

I have been buying and having my cars serviced by Sheridan for 20 + years.. However, their recent practice of charging a 3% added fee is absolute greed. I am sure they don’t care but it looks like a move to another place for service.

Anita A.

I went to get my car serviced on a Saturday. The overall service was fine. I just think that it would do the company better if the staff used the liner on the floors of the driver seat so the workers muddy shoes won’t leave a mess. Also greasy hands all in the car after service.

Jason Bacci

Dwane and Ken in the service department are awesome, friendly, and will get you in and out without long wait times(when you have an appointment). Great overall environment and service whenever I step into sheridan ford.

Tabither Romero

I had a recall appointment- I used the shuttle service to wait at home. Service on my vehicle was great and unexpectedly quick. Shuttle driver is the best! I have a Ford and will always use Sheridan Ford.

craig givens

Dan was great I purchased a 14 Equus and love it. It is a used car but still amazing with a decent warranty. The back center arm rest is off a little and no one showed me that but this is a used car. This was my only issue with car. The service was fast and excellent thank you

TOM BARLOW

Everyone was very pleasant, helpful and explained everything in detail. Great place to purchase a vehicle!!!

Chris Eva

Nate Smythe at Sheridan Ford is amazing! I highly recommend if you're looking for a vehicle, you check him and Sheridan out!

Dawn Donegal

The People are very nice and professional. I live in Flordia and when I come to visit my Mother, I go to The Ford Dealership and they always give me exceptionalService.

Mary Hudson

Has been my car dealer for over 30 years I've always been pleased with the performance and the service

Joe Tobias

Chris was amazing, friendly and punctual he made the work needed on my truck quick and painless! Great experience working with Chris!

T R

When other repair shops couldn't help me when I needed help Sheridan ford told me to bring it right in they did a diagnostic order of the parts and had it repaired in two days. Other shops wouldn’t have even let me drop it off yet. The best part was knowing it was repaired by experienced authorized mechanics. If you're having problems with your ride call and ask for JOSH you’ll be in good hands with Josh !!

Mike Zupon

I Bought a lifetime oil change on my 2008 f150 ,14years ago and Sheridan Ford is still Honoring it.Truck still running great !

Nadine Hook

Stopped in unscheduled. Turn signal light burnt out, a dangerous situation at Holiday Season. Got me in and out within half hour. Great customer service.

Jerome Holder (Romie)

Price is always reasonable and service is Great. Avoid scheduling over a holiday weekend though. It sucked being carless over NYE.

kyle spencer

Their sales and service department is top notch, bought many vehicles from this dealership and have them service them always a fare prices and excellent customer service

Jenna Tidwell

I had a great experience at Sheridan Ford! I came in Saturday and was kindly greeted by Kevon. He quickly got some of my information down and then took me right out to test drive the Bronco Sport. He knew every last detail about the car and I was thoroughly impressed! He let us take a long test drive and answered all of my questions. I was so happy with everything that I came back today and ordered my Bronco Sport! Again Kevon made the process easy, quick, and took his time to go through everything with me! I would recommend this Ford to anyone and ESPECIALLY see Kevon! :)

Kev M.

A very good dealership!! They treated me with much respect. They made me feel like I'm important to them. Every request I had, they didn't hesitate to answer it or make sure it was answered.. They were very fast at getting me approved & I left with a smile on my face. I hesitated to drive there because I'm in south Jersey & they're in Delaware & I didn't want to drive that far just for them to tell me that they can't do anything for me. I'm very happy that I took the drive to see them. They came back with an offer & I told them where I would like my payments to be & Joe didn't hesitate to go back & renegotiate with the bank. I would definitely do business with them again. Thank you Joe & thank you Bobby for all your help!!

Patty Lee

Very polite and curtious. Keith was extremely helpful and friendly., not pushy like most salesmen are.

Mark Russell

John I my service writer was terrific to deal with and communicated with me often as to how the repair was going. He even secured me a rental car to use as the repair took longer than expected due to parts being back ordered. Also Chuck, the technician that worked on my truck was very nice and explained all about the repair and what to expect. Thank you Sheridan Ford

SAMANTHA KOLODI

Car was in and hour in less than one hour. Service writer Rick was knowledgeable and kind. Great service!

Patricia Steen

The repair and John the service writer was perfect The truck was taken in and repaired in the time frame I was told it would be done When I went to pick up the truck I gave the cashier (in the showroom) my credit card and she informed me there would be a 3% surcharge because of using a credit card (this was over $1000 repair bill). Luckily I had enough cash to pay bill but wasn't offered a discount for paying cash I feel as though customers should be informed ahead of time that if they pay with a credit card they will be assessed a surcharge so there are no surprises when picking up and paying for your vehicle

Rigoberto Rodriguez

Had to wait 3 weeks to get my car serviced but overall its good service

Carrie Strine

This was our seventh Ford car and most recently the last two were sold to us by Gary Ford. He is as much a car salesman as a friend. He works to give you the service and attention you deserve when making an important and lasting purchase. Joel Nieves from financing is also very personable and thorough explaining the details and options available for your purchase. My family appreciates Sheridan Ford DE and will continue to use their sales and service for years to come.

Lavanya Papolu

Very personable and friendly staff. Gary Ford and Nate Smythe and did an excellent job for us, no pressure and easy to work with. We are very happy we chose Sheridan Ford

Cheryl Martinenza

The guys at Sheridan really took good care of me. They were accurate and did a big job on my car so maybe it will last another 98000 miles!

Dragon Nitrogenda

Easy Preorder and family, easy to work with car sales rep. Quasha rocks and I’m sure I’ll be buying another car from her eventually

mcoleman54

Sales team was very nice, and not pushy, got me the best rate for financing. And also fill up the car before we took it off the lot. They also gave me top price for my trade in. Awesome experience !!!

Frank Radel

Had the pleasure of dealing with John iannarella. Even though they were very busy, still got me right in for an engine light concern. A real life saver. Great overall experience.

Timothy Heald

The service was good as usual however, your new policy of charging a surcharge for credit cards seems petty and shortsighted in relation to customer satisfaction.

Michael Gronka

Excellent !!!! Took the best care of my car !!! And found other things to help the car run better and very dependable !!! Thank you Josh !!

Jackie Balch

Bobby was very helpful & kept our concerns and interests in mind when buying a new family car! He was very responsive and easy to talk to :)

D Cureton

July 2021 I must say that my experience was awesome! Mr. Price Mr. Hernandez and of course my military comrade Chris in the finance office again I appreciate all of your help and services and even the upgrades that was able to be provided you guys definitely made a great impression! Awesome! December 2022 you Gotta know this holiday season is a crazy one and yes sadly we all as consumers want what we want when we want it so you have to know the experience in the service department as a customer (dvet with much more discipline, but not perfect) witnessing other customers looked like the aforementioned description of how we as people tend to be, but I will say it was same as usual and those guys in that service department definitely need to be praised more and or given more pats on the back if not more $ …but during a busy day “holidays”, it seems at times we have a habit of giving no understanding to “workers” but yet my boy Ken a man who works behind a kiosk who is literally trying to help alleviate stress to the day has the wherewithal to work on vehicles he could address in the bay who has also done it for me often (yay🙏🏿 and Duane🙏🏿) still having a willing desire to do it on this crazy busy “holi-day” and even the service manager my boy Duane who can come out his office to clear that service room in five minutes flat… most impressive (yes, my Darth Vader voice)!… so if no one else says it, you guys are awesome and your buddy Dave got your back and would advertise for YOU guys for free!… yes a little innuendo with a low jab to my boy EJ at Mercedes, who dropped the ball (July 2021) knowing I bought a few vehicles from there, and 2 from him there in Wilmington thus starting my secret quest to own a pickup and my love for the “F150” so thanks Ej…hell I get pulled over less than I did when I drove a new Mercedes suv but in this 1 year newer truck and now “white” (now having 1white benz truck and 1white BIG BOY TRUCK n driveway😉) they probably think I’m a white guy behind that tint. This is awesome!

Peter Lutus

Amazing experience, start to finish Quasha was amazing plus the entire Sheridan team! Always will buy with Quasha and Sheridan, recommend to everyone.

Meghan Kivler

Thank you Sheridan Ford for the fabulous car buying experience! Your top notch team assessed all of my needs and I drove away in the car of my dreams.

A J C

Bought my car there in 1999 and it is still running strong thanks to the service department.

cfcarney1

Nice people at Sheridan Ford! Nate Smythe did a great job guiding me through the process.

Luz Hernandez

David Hernandez de best sales representative ever! David goes above & beyond with customers satisfactions. He is back to Sheridan Ford..I'm 🥰 with my new 2019 fusion's …

Andrea Gentry-Seidl

From start to finish everything went smoothly. I tested the car at 10 and drove away in my new car around 2:30. Couldn’t be happier.

Stephen French

Efficient check in. Quick service. Clean waiting room. Service manager was very helpful.

James Vint

Ken in the Service Department was a huge help. He made it easy to setup the appointment, to drop off the vehicle after hours, and gave me an accurate quote prior to service (I was actually charged less than the quote). Very transparent during the service. He would call me with any updates/changes.

Gene

Rick in Service was very patient through the process.. in lieu of it taking a week to get car in the service bay.. labor is tough for everyone these days.. I felt Sheridan Ford treated me honestly and fairly.. I will definitely give them my business.. thanks

Khriscynthia Anderson

This is the best dealership in the state of Delaware. The service and treatment you receive from everyone here is phenomenal. They really care about you and they are willing to go the extra mile to make you feel appreciated. I wholeheartedly recommend this dealership to anyone in need of a vehicle or service for the vehicle you own.

Rick Hughes

Came in for a recall. Everyone was very professional. Job was finished in time provided. Thanks!

RS Bailey

I took my Jeep to the Sheridan Body shop after somebody keyed it this summer. When you take your car to the shop, you want to feel respected and trust that you are getting a fair deal. I can't say enough about Karen and the team at the body shop. They wrote a very fair estimate (I had estimates from other shops to compare it to) and I decided to take the Jeep to Sheridan. Once the vehicle was in the shop, they called me to say the damage was NOT as significant as originally thought and the repair would be less; by almost $700. I understand that this won't happen every time but the integrity, honesty, and looking out for my needs (the customer) speaks volumes about the people here. Thank you. I hope to not need a body shop again, but if I do.... I'm going to Sheridan. Scott

Scott McCann

Bobby was my Sales Rep…. Was an amazing experience at Sheridan. I’ve always done business with Garnet Ford prior and I was in a bind trying to find a new vehicle and I went to Sheridan, Bobby came out and I was in a new car about an hour later. Seamless experience from start to finish and the vehicle is on the money!!

Lawrence Rasero

Service was ok but for two things. 1. They no longer have Quick Lane service. I wish this was clearly stated on their website. I had to wait 1 & 1/2 for a simple oil and the filter change. 2. When I got home I noticed a wire from the engine compartment was hanging outside of the hood. I had to open hood and reposition the wire.

Robert Townsend

Overall wonderful dealer and service team especially Rick! However the older bald gentleman working parts today was extremely rude. Treated me like some dummy that didn't know what I was talking about when I walked in with the part I needed in my bare hands. Said it wasn't what it in fact was. A oil coolant hose. Clearly not rocket science. Was really hoping to give my money to sheridan and get it but unfortunately since I apparently didn't know what I was talking about or needed I ordered it online else where. Teach ur parts guys to respect the fact that sometimes women aren't completely helpless and do intact know what we're doing to an extent.

Paul Salvo

It was a no pressure experience. Our sales rep Dave Hernandez, worked with us on a fair deal and took a lot of the stress out of the process

Hubert Ski

Short and to the point. Personal service, on point. Came in for my oil change and driver window acting up.(kept reseting) Me leaving, I was told the window was fixed but that was far from the truth. Not really surprised, my on board computer(center console) is still acting up since 2017. FORD dealership is in need of on site computer and window mechanics. Good service but just shy of 5 stars of fixing problems.

Katherine Burns

Gary helped me orders my new Ford Edge and worked through making sure to get the perfect car for me and my growing family. We are thrilled with it and can’t speak highly enough about the service we received! We will definitely be back for future car needs!

David Manners

Sheridan Ford Sales & Service have always been excellent in all of my dealings

haylee turner

Customer service is amazing!! The staff is very friendly and informative. Nate always does an amazing job helping me find a car that is perfect for me and fits all my wants and needs!!

J M

It was really great working with Nate. He was honest and knowledgeable and made the process of buying my dream car smooth and better than I ever expected. Everyone at Sheridan Ford was amazing.

Deborah Combs

Great service. My assigned service advisor could communicate with the customers better but great service otherwise

tom ptak

Took care of my recall job on my truck just fine

David Zerbato

Great experience, gave very fair price on my trade in without hassle.

Lisa Eller

Good service. Doesn't take forever. John is very knowledgeable and friendly.

Pierre Sims

Great place to get your car worked on. The staff is great.

Jonna Yetter

Great Service Department!!! The best part about buying car from here is the continued great service!

Jean Davis

My ignition wouldn’t turn had my car towed to nearby auto repair shop…they couldn’t fix☹️ Had to have re- towed to dealership! They diagnosed and fixed quickly! Thank you!

Shane Thompson

Gary Ford was amazing with helping me pick and find the perfect vehicle for me and my price range. Would highly recommend contacting Mr. Ford for any car purchases and finding the right vehicle. He was super helpful in explaining the features and benefits of certain vehicles and was very knowledgeable on all their inventory of vehicles. Very nice staff overall as well with the financing and the check out process. 10/10 will be going to him & this dealership for all future car purchases going forward!

Don Tancredi

Very easy to buy a car and everyone was very nice, Sales person, manager, finance!!!

Stephanie Bannon

Quasha was great! She was able to answer all our questions easily and very friendly and welcoming.

DONNA HILTON

John was great. He made sure my care was checked not only for routine maintenance, but also went over specific things I was concerned about. The men even put on my new license plate and gave my car a great car wash. All the while being good humored and fun. A great experience! Update: August, 2022 This is an update on my previous review. John was practically a Miracle Worker when it came to my car!! As background, I bought my Ford Fusion Hybrid at another dealership. A few months later it wouldn't start.....multiple times. It ate up several new batteries, etc. It There seemed to be a problem with the computer which helps assure the battery gets recharged. I took my car in several times. Each time, it seemed fixed, only to have the same problem a few months later. I reached the point that I was ready to sue the other dealership (and Ford Corporation) for selling me a lemon. John went above and beyond to bring in a computer engineer from Ford headquarters. The car worked great then, but with my history, I needed to wait a while to be sure. It's been over a year now, and I have not had ANY problems since then. John got me to fall back in love with my car. I can't say enough good things about him. Please let him know how successful he has been! And how grateful I am.

Maria Choma

Really liking the appointment system! Everyone is super helpful. Great turn around for the oil change and tire rotation. Great service , great people , couldn't ask for anything more.

Quentel ***

They keep their word! Nuff said. If you want a great experience without drama I highly recommend Sheridan Ford.

Anastasiia Panchoshna

I wound not recommend this location. We came just to take a look at Ford Explorer and ask some information. We spent there around 1-1:30. Just sitting and waiting. The guy who showed us cars left us alone and we were just waiting and waiting and waiting. He brought some information and left again. And we were waiting and waiting again. It seemed endless 🤦🏼‍♀️😤 I HATE TO WAIT!!! The guy was so nice and professional but I don’t like their STUPID selling technique.

Senna Ray

I showed up on a Saturday without an appt. (did not know you needed one on Saturday) for an oil change. The Tech, Joshua Martinez, was so wonderful. He fit me in for an oil change AND a tire rotation, instead of turning me away, which, he could have for just showing up like that! Very positive experience!

C M

Personable, pet friendly, trusting and accommodating - BUT MOSTLY : they not only fix their Ford & Nissans brands, but their non-branded autos sold. They even fixed a car not purchased from them, as they really take care of you & your family, not just limited to cars purchased from them.

Earnest Welch

Gary (sales) and Joel (finance) were outstanding. They both took the time to explain everything regarding the vehicle and the loan. They answered every question I had. Additionally, they were very patient and knowledgeable.

Ty Spartan

Easy and fast service. Went in for my 10k check on my F150 and had zero issues!

Dan L.

From beginning to end, the experience we had purchasing a previously-owned vehicle at Sheridan Ford was outstanding. Every staff member we encountered was courteous, kind, patient, and supportive. I feel we obtained a good deal and the financing offered handily beat the rate was could obtain anywhere else. Our salesman, Dan Stanley, was especially impressive. Low pressure and very knowledgeable and professional, Dan stepped us through the process and he made the whole experience pleasant and easy. 5-star, A+!!!

Andrew Somers

Been a Sheridan Ford customer for 13 years sales and service Ken in service department has always gone above and beyond for me

Lisa Stefanavage

Everyone was very nice and friendly. They worked with my budget and I got a nice used car. The monthly price options they presented included the warranty so there were no additional charges when I went to financing. I contacted my insurance company while there and got a copy of my new card before leaving which was convenient. Great experience!

Arielle Baine

I brought a brand new Ford, my sales associate Kevyn (Kev) was amazing a facilitating the frustrating and timely process of ordering a car built to order. Thanks Sheridan Ford. I’m in my love with my first ever Ford vehicle! I also want to point out a lot of other Ford locations were “upcharging” from MSRP (per the official forum). However, Sheridan Ford did not upcharge. My only major frustration was that my A Plan Pin# was not honored, but apparently you couldn’t use it on the car make/model that I got.

Jerome Joyce

Great experience the salesman Nate did a great job and finance manager was great he explained everything. I had to b in and out fast cause of a family situation and they did it also I am pleased with my new car Jerry Joyce

Vanessa Tello

Thank you Nate Symthe for all your help with finding a safe, reliable vehicle for my kids and I within our budget! You truly went above and beyond, so did your team! I’m a single mom with 2 kids and I lost my job and car due to the pandemic. The entire experience there was pleasant and seamless! We are finally free! Thank you again for making this possible Nate and the whole team at Sheridan Ford!! We can’t thank you enough for your service!!

Jocelyn

I bought my car at Sheridan Ford and I opted for the lifetime oil change. I just went in yesterday to get my oil changed. I called right before I left my house to see how crowded they were and the receptionist told me there were 4 people ahead of me. I needed an oil change (I was 3 weeks late on getting it), so I didn't really care about the wait. When I got there, the 4 people were still there, but the service team was working so fast, I only had to wait about 40 minutes for my car.

Mark Seibert

My wife and I were extremely pleased by our experience at Sheridan Ford. The entire staff was very polite. We were greeted quickly, and the vehicle we were interested that in was already setting outside waiting for us. Once we had decided to buy the vehicle, the staff was very efficient and getting all of our paperwork together and having us and our new car shortly after. We drove 2 hours from Pennsylvania, past a dozen car dealerships. We plan on doing it again for next vehicle.

Cheryl Proctor

My car buying experience at Sheridan Ford was great. They kept me updated throughout the long wait for my new Mustang Mach-E and made the ultimate purchase quick and painless. Absolutely love my Mach-E, and the great experience at Sheridan Ford was an added bonus.

joann samaroo

It was my 1st visit here! John was courteous, helpful and knowledgeable to! The cashier (sorry! I didn’t get her name) she to was friendly. No complaint here. Yes, I’ll recommend

Jonathan Seitzer

Great experience yesterday. Got out of an older Fusion and into the new Mustang Mach-E. The salesman was great, showing me all of the features of the car, and the finance guys got me a better rate than I thought I’d get in the loan. Really happy I went here.

Shanna Bossler

Dan was great! Immediate outreach and quick communication. I highly recommend Sheridan. After looking for months we found the perfect vehicle online. We live in PA and they took care of all of our needs with a smile. From the front desk to the finance department. Everyone was so friendly and we are so happy with our purchase and their outstanding customer service.

Donna Vogel

The gentlemen at this dealership were great to deal with. They actually made the task enjoyable. I have dealt with many different dealerships in the past and spent countless hours trying to buy a car and these men had a deal worked out in less than 2 hours and I got the car I wanted not a car THEY were trying to get rid of , as others have done in the past. I would highly recommend them. The salesman was Nate Smythe and the financing dept was also very pleasant and accommodating.

Peter Bochanski

Needed a new battery, stopped in on a Saturday morning, no appointment. I was greeted immediately by Tara Hammond and she made the service process super quick and easy! About an hour later I was back on the road with a new battery replaced under warranty. I highly recommend visiting Sheridan for your Ford service and sales needs!

miriam white

I'm wondering is this survey new because I've been to Sheridan Ford over and over for the same problem and a few other times and the service was a night mare. From the beginning to end. Long story short every time I was not shown any respect or dignity. George and John and the new guy was awful. The way they talked to me I had to verbally defend myself. Then it was where I just by pass their station to receive service. Went to Dawayne and got most relief. Most my respect came from Ken Walker. Every thing was on the top. He was very understanding about my hearing problem. Make a long story short He was a perfect gentleman and treated me with the upmost respect. I could go on and on and on and on and on again of the times I came for service. Maybe 6 times and only once was handled right after Dawayne took care of the one before last so there you have it. Some but not all

Jay Duharte

Went for a recall,. I was out in 30 minutes! Fast,. Friendly,. Accurate service.

Bill Huber

Wonderful experience working with Gina and the Sheridan sales team! No pressure, quick turnaround…. Best experience I have had buying a car in decades! Keep up the good work!!!

Julia Davis

I was very nervous about purchasing a vehicle but after working with Mr. David I was comfortable. He was very respectful, patient, knowledgeable and helpful. I have been to several car dealership and I still didn't purchase a vehicle due to the sales person being impatient, rude and pushy just trying to get me to buy a vehicle. But I had a totally different experience at Sheridan Ford on Kirkwood Highway working with Mr. David. Everyone there was so nice and professional. I will most definitely recommend anyone and everyone to go there and have the best experience purchasing a vehicle without feeling pressured or belittled.

Susan Morris

First time using the service department after my purchase. Service staff very friendly and helpful. The no appt oil change worried me at first but they were very quick and efficient. Thank you Sheridan Ford!

S Favuzza

My experience as a first time buyer was great! The Sheridan ford team was very professional, informative and easy to speak with. They made me feel comfortable during the process as I did not feel pressured at any time to buy something I did not want. The purchasing process went smoothly and couldn't ask for a better first experience. Would definitely buy from here again!

Julie Wilhelm

Extremely easy to make an appointment. No waiting after I arrived unlike other dealers. The oil change and tire rotation was $53 which is an incredible deal. I will return for service again and I will start bringing my other cars t.

Andrew K

Ken Walter and the guys in the service department did a fantastic job. I brought my truck in with brake problems and they quickly determined what was needed. They got the right parts and did a great job. They put it back in shape 100%. I bought my truck from Tim Sheridan and the awesome sales staff and that's why when I needed service, I knew there's nobody better the Sheridan.

Charlie Ulbin

The usual FRIENDLY ATMOSPHERE. Always ready to help. Trade in and NEW CAR purchase complete in about three hours. Will highly recommend Sheridan to any/all looking for a car. Dave Hernandez (Sales person) handled all phases of the transaction perfectly !! See him and mention me. Charlie & Heather

Will Hoff

Had a check engine light pop up on my Ford Focus, and brought it in to get fixed by the Sheridan Ford service department. John from the service department kept me updated throughout the entire diagnostic process so I wouldn't have any surprises when I arrived to pick up my car. They found the problem and fixed it for me in a very timely manner. I have gone to this service center for all my routine maintenance and I plan to continue that trend thanks to the great service I receive here!

Ma Dukes

Sheridan Ford service department blew my expectations away. They ordered my part and had me in and out in about 1 hour. The staff are courteous and friendly. They value your time and patronage and it shows. You don't find that in service shops anymore. They didn't gouge me on cost either. Very comparable with major parts stores.

Leslee Moore

GARY Ford was an EXCELLENT salesman. He explained. All the featured all the features of the car. T h e ordering process was easy

Sandy Petrucci

My car went in to shop on Monday and I received a call it was done on Wednesday. They made getting car repaired very easy. They did a great job. My car looks like new again. Staff is informative & friendly. Highly recommend Sheridan Auto Body...

Judi McGann

Quadra was wonderful. Listened to my needs for a new vehicle. No pressure. Love the dealership in general. Have used Sheridan for service in the past. Service people are wonderful, especially Ken. Finance person gave me options for best financing. Great experience! High recommend!

Pam Sowden

Perfect combination of Sales and Service. Great Sales professionalism coupled with an extremely knowledgeable Service team. The Sheridan dealership always came thru for us in every regard!

Judi Bizzaro

This dealership is the nicest one’s I’ve ever had the pleasure to lease a car with. You couldn’t ask for a more reliable dealership. Everyone was fantastic to work with, always returned phone calls, answered all questions with a pleasant attitude, not pushy. I would give them 10 stars if I could. If you want a pleasant experience buying or leasing a car...Sheridan Ford is the place to go. Thank you everyone who I had the pleasure to deal with. Great job!!!!!!

Robert Kuc

Our experience at Sheridan Ford was a very pleasant one. They are very friendly and they went above and beyond to make us feel comfortable and getting all of our questions answered. They have a nice selection of vehicles to choose from. Their team is there to make a deal and get it done. I would recommend Sheridan Ford to our family and friends.

Samantha Truskolawski

Was happy with the service and the whole buying experience and the car has been great since I got it 2 months ago. I did however have a problem with my temp tags expiring and when I called to check if my plate was there they informed me they are about a month and a half backed up with sending out permanent plates in my area. They told me on the phone that they could reissue a temp tag until the plates become available. The woman I spoke to was very nice and told me that I would have them mailed to me in 2 days time, as it was impossible for me to pick them up due to me traveling. However when I returned home at 11:00pm two nights later it was not there. I couldn't call to check up on the tag as the next day was Sunday and they were closed. However on Monday they were hand delivered by an employee to my home. Originally I was a little annoyed that they were not here when they were supposed to be, but because of the wonderful customer service and them going out of their way to make sure I had what I needed I feel like 5 stars is a much better rating. I will 100% buy from them in the future and will recommend them to anyone looking to get a new vehicle.

Dean Phillips

Great Dealership! Been with them since 2017.

brian tarpey

If I could give a 10 star rating, I would. Top notch dealership from the management, service department to the technicians. They offered to fix my truck on a days notice, even with me coming from NY and were reasonable and professional throughout. Thank you

Samantha Kolodi

The service department meet my needs and the waiting area was very comfortable. Rick in the front area answered all my questions and helped get my car back up and running!

Casey Painter

I had Dan Stanley help with the process of financing my first car. Dan went above and beyond in helping me step by step with filling out the credit form online, advocating for my options despite my limitations, and help easing my nerves by filling me in all the details of the vehicle itself and the financing process. His patience was unlimited and answered every question I no matter if it was redundant or minor. I would reccomend him to anyone especially a first time buyer.

Jazlyn Dixon

Great experience! Dealer had exactly what I wanted at an unbeatable price! Worked with my credit & down payment to get me in my Certified vehicle in a smooth & quick transaction with an awesome rate. My salesman Johnel was the best & kindest man who did everything in his power to make sure I was comfortable & well informed on everything I needed to know! I couldn’t of asked for better service & am extremely happy I did business with Sheridan Ford!

Kevin Gadomski

I live in Jersey but went to Delaware to buy my Ford because I heard good things about Sheridan. My salesman was Gary Ford who was knowledgeable and friendly. Everyone I came in contact with at the dealership had a smile. I never felt pressured and they were willing to negotiate. Overall a very positive experience, would definitely do business with them again.

Karen Strauss

Another great experience at the Sheridan Service Department. Tara is professional, knowledgeable, and friendly. She ensures my car is serviced to meet my expectations in a timely manner. Very appreciated and thank you so much!

alaura leone

Quasha and Chris are THE best! No annoying sales tactics, they treat you like you're a person with a brain. Quick, easy and painless trade in process and purchase process. Go see Quasha if you need a car!

Robert Hamilton

Just picked up our new Bronco and really like it! Thank you Bobby Tigani for the great experience!

Lauren Jumps

Great dealership! I bought my Ford at a Subaru dealership with an extended warranty but, was looking to build a relationship with a Ford dealership for service. Not only were they incredibly nice, they got me in for an oil change! So glad to be working with Sheridan Ford!

Denée Crumrine

The three times I’ve been, the staff is friendly and service has been satisfactory. An oil change there was pretty standard. The second visit was for a tire plug, which they were very accommodating about, fitting me in last minute and during COVID. Though, I was told to park my car and someone would be out, which was not the process. But after waiting a while, checking with a different employee and explaining what happened, they did the plug for free. Then I had to go back for another tire that was losing air. Long story short, they tried to sell me in replacing the tire and that for my Ford Ecosport, it’d be over $200 for one, as they couldn’t fix it based on where the screw had entered my tire. Sent a photo to my MD hometown mechanic, who said it was totally fixable, and that my all wheel drive vehicle should not have tires replaced as one-offs. The folks at Sheridan didn’t seem to know this. Additionally, even though I didn’t need new tires just yet, my mechanic was able to find me some at about half the price. So I’ll be leaving the standard stuff to Sheridan and sticking with trusted auto professionals I know for anything that might be costly.

Renee Leverette

They were very friendly and got my car in quickly and finished earlier than expected. It’s a little tricky navigating to the actual location, but it’s worth it. Easy to deal with and did a good job on my car.

Betty Owens

Purchase my car 2017 Ford Fusion SE from Sheridan Ford my salesperson was Alex she was very professional and pleasant to work with knowledgeable and done everything she could to make my experience with Sheridan Ford a pleasant,and rewarding one. I love the car I purchased as well as the trade-in price that I received for my car. I would go there again and I would recommend anyone to go there If you are looking to buy or trade your vehicle on a new vehicle

Keith Schwerin

Purchasing a new car at Sheridan was great. Easy, no pressure and the salesman Vincent was very relaxed and friendly. I got a better price than expected for my trade and they got me a better APR than my Credit Union was offering me.

Jessica Rieman

Literally the absolute BEST car buying experience I have ever had. My salesman Stephen Rickards and the manager Tim Sheridan did everything they could to not only get me in the car of my dreams, but actually UNDER what I wanted my max payments to be. They were upfront and honest, gave me a more then fair offer on my trade, and didn't try to take advantage of me in the least. Stephen was very knowledgeable and went over the owners manual, made sure my phone was synced and showed me how to use every feature of the car before I pulled off the car lot. I am in my dream car, and it is only because of the hard work from the staff at Sheridan Ford. I strongly believe no other dealership could have made this happen. It took a while. but my patience paid off because of I ended up with the deal of a lifetime! I would recommend everyone to give them your business.

Elizabeth Fillingame

We had the best experience today at Sheridan Ford! Quasha and Joel were awesome. They helped us get in to the truck we wanted, within our price range, and we were in and out in under three hours! Awesome customer service! We will definitely be back!

Timothy Raymond

Not only was the Sheridan discount on my 2018 Mustang Ecoboost Premium by far the highest discount of Ford dealerships I visited, but the service and honesty was exceptional. I was in and out with a new car in a few hours on a Monday morning. Of course I recommend potential buyers being informed and prepared before shopping, but I can say that I never felt pressure or uncertainty around financing options.

Jacob Gilgenast

I received excellent service from their sales staff. They were extremely respectful of my time and were more than honest when considering pricing options. They did not give me any sort of run-around or gimmick. I felt that the team at Sheridan Ford made my buying experience an enjoyable one and were able to offer me a good deal on top of it.

Mark Sharper

Great service, staff is very friendly, helpful and knowledgeable. The service my car received did not take long at all. Even has late hours so you can go after work. Will definitely take my car to Sheridan Ford when it needs service again!

Alejandro Galano

We can't say enough great things about our experience with Sheridan Ford, specifically the service we received from Dave Hernandez. He cared about us getting the very best deal. He was attentive, friendly, and thorough. He really took the time to make sure we got everything we wanted in our new 2020 Ford Explorer. We would gladly work with Dave Hernandez again in the future.

Rebecca Lee

The service reps at Sheridan Ford take the time to meet you as people in their community, not just sales numbers. They are fair, helpful and kind overall. Knowing they will think through the impact of their decisions, suggestions and actions in my life, gives me confidence to go to the dealership when things go wrong, and when it’s just maintenance. Their thoughtful application of expertise makes Sheridan Ford my first choice for car service

Lora Leonard

Great experience. My salesman Nate treated me with respect and listened to what I wanted. Everyone that I came in contact with where very friendly. This is the 2nd vehicle I have bought from Sheridan and will continue to only buy from them.

DeAnna Murphy

From the receptionist to my salesperson, Nate and the finance manager, Chris, they made my car buying experience an awesome one! I completed my paperwork online several weeks ago, finally got up enough nerve to go in, and was approved! I love the vehicle that was picked out for me. Hated to see my old car go, but it was time for a change. Thank you for an awesome experience!

freddie butts

Service attendant took my vehicle right away. I was greeted at the door. Service provided was fast. The were short staffed and still did a good job.

Matt P

Alexandra @Sheridan Ford is the greatest salesperson ever!! She makes you feel comfortable and she’s very personable. My new to me 2017 f150 is exactly what I was looking for and can’t beat joining the lifetime oil change club! Thank you to everyone at Sheridan and special shout out to Joel and Alexandra!! I will definitely be referring everyone to this dealership.

jrhonj

Outstanding dealership. David Rodriguez is an excellent salesperson who made the experience of buying a car a pleasure.

John Sandlin

Excellent people to work with. I was looking at trucks months ago. I decided not to purchase at the time. My concern was what my trade value at the time of purchase would be though. Came in 4 months later and there was no hassle what so ever with the price of the new truck, or the trade. I was assured that Tim Sheridan would honor his prices and that couldn’t have been more truthful! I feel that that should not be taken lightly. I am very happy with my purchase and extremely satisfied that Tim was a man of his word.

Melissa Rivera

It was great working with Dan. He sold me my car 7 years ago and did it again this year. Thank you! Ask for Dan and tell him Melissa sent you. 🙂 …

Albert Severn

Our recent buying experience was great at Sheridan Ford Sales. The staff and personnel were very helpful, not pushy, they gave us a fair deal on our trade. The vehicle we purchased was presented as advertised. Our salesman and other staff that assisted us met our every need, including providing refreshments while we waited. I would wothout hesitation, highly recommend this dealership for your next new or used Ford product and for other makes and models as well.

Peggy Blackburn

My first visit to Sheridan because the Ford Dealership closet to me could not “fit me in” for 6 weeks. That group shall never service my car again (Porter). Sheridan was slammed by the recall, also, but somehow they succeeded in serving a bunch of us with courtesy, efficiency, and a dose of good humor (my favorite characteristic). They washed my car, changed the oil, fixed the recall and sent me on my way in s most respectable time. And they definitely have a new customer for good.

Nichole Sargent

We had a very unfortunate turn of events occur with our family car which forced us to have to buy a new car during a very difficult time for everyone. Sheridan Ford was the first place we started our search and they and Dan Stanley were awesome!!! They not only helped us to get out of the situation we were in, but also worked with us to get us back into a new car under the circumstances we had & needed. Thank you Dan and Sheridan for all of your help, we would definitely recommend you and use your services for any future needs!

Katrina Koenig

Clear description on when to come in. Great desk service when you ask what needs to be done. Wait time depends on how many cars they have before yours, but reasonable if you go by their instruction. Great prices, no hidden gimmicks. Always happy to help if something else goes wrong.

Samira Melton

Vince at Sheridan was awesome. He gave me great information even before he got my estimate or even seen my car. He called and gave me step by step up dates on my car. My car looks just like new. Great service!

Heather C

Excellent service. Even with their computers temporarily down. Had my brakes fixed before noon. Even put clips on my bumper for no charge. Fixed the recall without me even having to ask!!! And washed it! The courtesy shuttle was easy and convenient. Checking out was super fast. Less than 5 minutes. At some dealers I’ve waited over 20 minuets just to pay. I just wish they were open on Saturday, but I can understand everyone likes to have a weekend.

JR Henry

No pressure. Great experience. Honest/knowledgeable sales associate Gina. Also delt with Tim Sheridan who was completely honest, helpful, and patient. From the first phone call to the last signature I was made to feel comfortable and at ease in my purchase of a new car. Driving 2 hours out of my way to get to Sheridan Ford was worth it and something I'll be doing again for future purchases.

Christina

They are great here! We had salesman Dan Stanley he really went above and beyond to help us get into the vehicle we wanted. Joel was great too. I definitely will recommend Sheridan Ford sales to my friends and family.

Joe Bianco

Tara was great. I took my car in with my extended warranty a few months ago and John told me to find another place for service because he wouldn’t take it. This time Tara accepted the same exact warranty plan and provided great service with great followup throughout the process.

Kenneth Tonge

The entire process went very smoothly, from the time we checked in until the job was completed. We were only there for an oil change and, although we were asked if there was anything else to be checked, there was no pressure to have any other work done. The service manager informed us that there was a pending recall and we were able to get that scheduled as well. All in all, a positive experience.

Louise Tramonte

Service team is always courteous, I always look forward to seeing them. Chuck and John are awesome. I know they will take good care of the car and me while I am on the property. I only use Sheridan service for my Ford. Thank you.

Geoff Ward

I am a bit displeased by my experience with Sheridan Ford. Initially I brought my vehicle to the dealership to satisfy a safety recall (airbag). This was taken care of. I also brought in a spare Smartkey to be programmed and I asked for an 80 mph speed limiter to be removed. When i arrived to pick up my car i was charged $130 for the service. I gladly paid but the key wouldn't unlock the car. When I mentioned this I was given a couple vague reasons why the key wouldn't work. I feel as though the key should have been checked prior to my arrival and no charge applied as the job wasnt complete. The personnel I met were very polite and I'm hoping the airbag recall was done correctly, my only problem was that I paid for a service I don't feel was completed

Carol Weaver

I purchased a used vehicle on 4/24/2020. I test drove the car & had a mechanic go over the car. There were a couple of small issues with the car. The left back tail light had a lot of moisture inside the light. One of the guys (not my saleswoman) told me that it is normal to have moisture inside the lights. I told him I don’t know how it could be normal when water drips on electric wires. He did finally agree that the light should be replaced. Everything else was fine until I was signing the finance paper & one paper was for a extended warranty. I had asked my saleswoman if the dealership offered any warranties & she didn’t know. I did sign the paper & said it was a generous warranty that the dealership offered. Then I was told the warranty was $2,800.00 & it was already figured in the financing. I think this is a very deceptive practice. I was not asked if I wanted the warranty or advised of the price. Now, I do regret signing that paper.

Nanya Onwuamaeze

Great experience - on time and technician patiently answered my questions. Will continue to get my Ford services at Sheridan Ford because of the excellent service the staff provide. Keep up the good work.

Caity Davis

I went to Sheridan ford last night on a time crunch, I walked in and was instantly greeted by my salesman. It took MINUTES to agree on a price and trade in value of my old vehicle... everything else ran smooth. I never laughed so hard while purchasing a car, everyone was so nice and funny. The dealership is a little of an hour from my house and I pass many fords along the way and I will continue to pass them to get to Sheridan.

Steve Dietz

Service my F150 here since I bought it almost 4 years ago.. Like any business of concern, this place is not perfect. What I can tell you is they are always professional and do their best. John, specifically, is my go to in Service. His is always helpful, professional and has great follow up.

C Zimmerman

Hands down an exceptional experience. The service team is 5 stars all the way.

Benjamin Greenplate

Stopped in to look for a new suv. Salesman were great. Not pushy. They knew what they were talking. Didn't try to upsale us. Answered all pur questions. Didn't push. Thank you I'll be back to get my next one

Susan Howard

Everyone was so professional and great!! It was the best, no pressure car buying experience I have ever had. Bobby Bird was so easy to talk to and more importantly listened to my requests. He had the car brought around while we were talking (unbeknownst to me) and had the car running and cool when we went to look at it. I was going to have my other half stop and look at the car, but at their suggestion they allowed me to drive the car to him!! Keith Kassner was so accommodating and flexible!!! I actually enjoyed this car buying experience!!! You guys have a great team!!

Ronda Lancaster

I have purchased four vehicles from Sheridan. My neighbor has purchased two. I am a realtor Have Been in the profession since 1987 So I know about sales and customer service and how you should treat people basically it’s a simple rule and philosophy treat others as you wish to be treated. This is what you get with Sheridan. Case in point. I have a 2005 Ford Escape from Sheridan And for nearly the last 15 years I bring my truck in for the lifetime oil change. Now each time - they do a diagnostic research on my vehicle and tell me what I may need to keep my vehicle in tiptop shape. It’s completely up to me what I want done or what I don’t want done - they ask me in the wonderful waiting room now complete with a TV Wi-Fi coffee water whatever you need. Approximately 10 years ago I needed my running boards removed and they did that for me at no cost. When I thought my brakes were faltering ( make a noise squeaking / grinding) I asked them to check that and they did it for free; instead of all the brakes having to be replaced it only cost me the amount for Pads ( and kindly instructed me to stop riding my brakes LOL) saving me hundreds of dollars. They are fabulous they take care of their customers ; because I hold Customer Service to such a high level of expectation- I don’t usually give recommendations because that expectation is rarely met - but after all the years that I have had with Sheridan and the service and most of all this last experience I had with the down to earth caring completely over the top professionals gave me a reason to do so. Bar none I’m definitely giving my Sheridan a five star rating; if you have any doubts.... don’t.

Paul Woods

AWESOME Dealer, What a GREAT sales experience.. I live in Richmond Va. My wife and I had been looking for a used car specific model and options. I found this car on line and decided to call on it. We are located 227 miles away. I was amazed when I emailed Sheridan ford about this car. The Sales consultant Gary Ford answered my email right away, called me answered all of my questions We negotiated a fair price that I was comfortable with. I got off the phone just to chat about it with my wife. Gary called back about 10 minutes to tell me that the car had a problem. That was great they were up front about it. Because I live out of state they knew that I couldn't get the car fixed in Delaware they discounted the car more than enough to make it still worth my while to buy it from them. I took the train from Richmond to Delaware Where Gary picked me up at the train station. I love the car... The Dealership did exactly what they said they would do. The sales manager Tim Sheridan and Bobby in finance were just great.. This is a Great place to buy a car ANY CAR!!!! Sheridan Ford really cares about your buying experience.. I would buy another car from them in a heartbeat... Thank you everyone at Sheridan Ford....

Bryce D Darcy

I had an extremely positive experience at Sheridan dealing with Gina, Ed, John, Joel, and a few others. I wanted to consider the 4th generation Ford Expedition and they were the only dealer in the area that actually had a healthy inventory to look at. Everyone was very helpful, personable, low-/no-pressure, and looking to help identify the right vehicle. Very happy!

Dave Rentschler

Bought a Raptor from them and had a great experience. Called them in the morning and made appointment for 11:30. Drove home my new truck by 3:30. Gave good pricing on both the purchase and my trade. John Ferguson was a pleasure to work with on my purchase.

Jamie Smith

Had a good experience with your service . I had ken as my service associate. And he rode with me in my car and explained to me wat was happening. He had a good response time and mechanics worked in a timely manner, to resolve my car issues. Thank you Sheridan Ford.

Justin Boyer

Our family drove an hour and a half to meet with the sales staff member Dan Stanley at Sheridan Ford. He was nice, professional, and willing to work with us during the negotiation of the sale. At the end of the transaction with Dan and Sheridan Ford we couldn't have been happier. And thanks for putting up with the twin five year olds! 5 stars all the way!

Denise Hall

I had a great experience at Sheridan Ford. I had Jonathan Hall as my salesman. He wasn't pushy like I've experienced with other salesman in the past, he was very knowledgeable about the cars they sell, and helped me pick the right vehicle for me and my budget! I will definitely continue to use Jonathan and Sheridan Ford for future needs.

Rachel Haigh

I have had 4 recalls on my car...all of which the service team at Sheridan has handled very quickly and patiently. I may not be a huge "Ford Fan" after these recalls...but I truly thank Sheridan Service department for always being awesome...and Chuck is so knowlegdeable!

Nazim Ameer

Wonderful experience I had at Sheridan Ford. Carol Fahy was excellent and very competent sales person. Keith is perfectly cut out to be the manager. He went out of his way in a very professional manner to address my concerns. I will definitely recommend Sheridan Ford to my friends and associates

Brandy Santora

After shopping around at several dealerships we landed at Sheridan. They gave us the best deal and we walked out with our new car. The next day we returned to finish up some paperwork and ended up buying a new truck for my husband. Quasha was our salesperson. She helped us every step of the way and was phenomenal. I highly recommend this place!!

Harry Hitchens

Great experience from start to finish. Searched “Sheridan Ford” on Facebook, and Carol’s sales page appeared. I messaged her about a truck I was interested in for a lease trade in and after messaging back and forth we locked in the truck and deal that I wanted and was comfortable with. Never once did I feel pushed or rushed to come into the dealership. She could’ve easily said that she would only negotiate face to face or that I needed to stop in. I messaged her on Tuesday and was signing papers Friday night. The final step was with the finance manager Langston who upheld the same superb customer service. The whole process was painfree and even filled with some laughs. Carol should teach lessons on customer interaction! As long as she’s selling cars I’ll be buying from her! Thanks Sheridan Ford for having a great staff.

Dan Getman

Friendly staff. Kept me informed of my car’s progress and did a fantastic job fixing it. Looks brand new again!

John Saville

Always a quick, professional experience. Staff is friendly and helpful.

Don Moore

Service person Tara was very helpful discussing my issue prior to making an appointment. On appointment day the team downloaded version 3 on SYNC and uploaded new NAV maps from my thumb drive in a lot less time than I expected. Oh, also change oil. Tara communicated every step and I drove away with a wash car at 10 am. Thanks Tara

Niecey Kim

The staff is very friendly however regardless of making an appointment your still waiting for several hours. It would be convenient that if they know that the work will take more than 4 hours that they could offer a loaner until your car is ready So that you’re not just sitting in the place for hours.

Aaron

Service department is TOP-NOTCH no dealership can come close to excellent customer service of Sheridan Ford and special thanks to JOHN in service department. I live in Maryland and my car broke down in Brooklyn, NY and it's not drivable so I decided to tow it to a dealership halfway to Maryland which is Delaware. I did a night drop off and in the morning I spoke with John and from that day everything gets taking care smoothly until my car gets fixed even I'm 100 miles away and just talking over the phone, unlike other dealership you are already waiting and still they don't care about the customer. I give this dealership a 10 star!

Robert T

Great experience, I love my new F150. Friendly and efficient environment. They made me and my family feel very confident and comfortable with our purchase. We now have gotten two vehicles here and we will be coming back again! Also very family and kid friendly. Thanks to Tim, Scott and Dave.

Mike Sheridan

I got an ok deal on my truck in late 2021 when it really is a sellers market. They weren't really willing to budge on the price but came up a little on my trade but it took some back and forth.

Jason Austin

Bought a pre-owned F-150 in 2018 from Sheridan Ford. It has all the features I needed and some that I wanted. They worked really hard to work with me on payments that fit into my monthly budget too. The Service department is friendly, professional, and reasonably priced. Parts department is very helpful about minor part installation processes and able to get me the genuine Motorcraft parts I want for my truck. I'd buy here again.

Valerie Spencer

Although my car was in the shop for over seven days, I got to drive a brand new Ford ranger as a courtesy car. There was appraised along the way of the progress on my car. The service people upfront are always great. I spoke with John, Tara And Ken. Great job guys.

Kristi Wallace

We had a very unfortunate experience with a used car we bought from this dealership that ended up being a great experience for us. Joe Morin went above and beyond to rectify the situation. Thank God he was the one we were dealing with because I'm not sure if we would have gotten the same outcome if we were dealing with anyone else. He kept his cool, composure, and professionalism from beginning to end, even though I know I was a difficult customer to please. If you're looking for exceptional customer service, someone who really wants the best outcome for you, go see Joe!

Jerry Wanichko

Great service department. Ken is exceptional

Ali Griffin

Came in for an oil change. No appointment scheduled. Was in and out in about an hour. Check in left something to be desired, she was not very pleasant, did not tell me how much the service I asked for would be, just pushed a paper at me to sign. Maybe was was having a bad day. After waiting for 55 minutes with no updates and I could see my vehicle was no longer in the shop I walked back up to the front where I had checked in to find out how much longer they thought it would be. I found the service adviser (a gentleman this time) to have my keys and paperwork on his desk while he was texting on his phone. I was a little annoyed seeing him answering his texts and not closing out my paperwork so I could go along with the rest of my day. Once he realized he had my keys and paperwork he had it closed out in five minutes or so. All in all not a terrible experience but the customer service was lacking.

Robert Lewis

I mainly get "The Works" oil change and tire rotation. It's easy to get in, a good price, and they always make me aware of pending service needs. See Tara in Service for your vehicle. Sheridan came through again. Great price on tires and alignment.

Olivia Manus

Me and my fiance bought our first family car here and we ended up with a young female named Ty. Let me tell you this woman was amazing! Every question we had she made sure we got a answer, she helped us with absolutely everything. We actually ended up being her first sale ever and you could just see the happiness of her face. She played with our 8 month old, she made sure we were comfortable there with him, she gave me toys for him to play with, she even helped me feed him. We had the most amazing experience here, we recommend Ty for anyone, if she didnt tell us we were her first sale we would of never known. We ended up naming our car Ty because of her. Thank you Ty for the experience!

John Jones

Purchased a great 2017 F-250 from Sheridan Ford. Great staff and excellent sales team. Bobby Bird (Salesman) was fantastic to work with and really cared about making sure I got the right truck. No pressure sales approach made the experience much more enjoyable. I was very impressed with the entire dealership! Would definitely recommend to anyone looking to buy a Ford.

Marina K. L.

I showed up earlier then my appointment and they took me in right away. They were done my car and I did have to wait about an extra 30 some minutes before I got it. Not sure if that’s because they sprayed my car down like other dealerships are doing because of Covid or something else. Other than the extra wait time, my overall experience was good!

Nicholas Cicale

Excellent customer service and no nonsense sales transaction. Upfront pricing and no hidden fees. Friendly staff. Highly recommend for the next purchase of your new or used vehicle.

John Gadzinski

Been there 4 times now for service in my Kia. My latest being yesterday for a nail in the tire. Every time I've had great, friendly service both on the phone and in person. Also, working with an amazing sales person named Quasha who let me go for a test drive in a new Ford F150 while I was waiting yesterday. Needless to say I'll be working with her on a new truck. Finally a car dealer and service center that takes care of their customers!! Thank You!!

Jay Pearce I

I called around to get an oil change, Bayshore (1) but it was at least 4 hour wait. Porter Ford the worst I called and was hung up on. When searching for a car they were the worst. I called Sheridan Ford, John answered the phone very pleasant and I was encouraged to come in with no wait. I came right over seen John at the desk, I waited about 10 mins before I was acknowledged and asked if I could be helped by another service agent 10 mins later. The interaction was good and I got my oil changed. My vehicle smelled like fuel once I got back into it, assuming from service tech & no plastic floor mat. The only negative down side was not being acknowledged for 10 mins standing there waiting to be helped. Other than that, it would have been 5 stars.

Earl Robinson

Friendly atmosphere and good work's on my vehicle.

Kristi Barnett

Gary Ford at Sheridan Ford made the buying process a pleasant experience. Thanks for your help Gary!

Tim Mcquiston

Working with the team at Sheridan was a pleasure. They didn’t have the exact truck I was looking for so they found it within a few hours. The pricing was upfront and honest with not a lot of the stuff you get at other dealers. Would definitely recommend taking the time to check them out.

David Pard

Very great experience buying my new 2019 Ford Edge St. John Ferguson was great to deal with and answered all my questions and concerns, very polite and had the car I wanted within a day! Chris from the finance department was super nice, very friendly and walked me through everything in a super easy way to follow along. Overall great car buying experience and Love my new Ford Edge, thanks!

Robert Markowski

Sheridan Ford was unbelievable in accommodating my sales experience! They were a well oiled machine! I never thought I’d drive the car home the same day, and they made it happen! Beyond reality! Thank you! Bob M

Stephanie Lovekin

John in the Service Department and the Service Techs were very helpful and exceeded my expectations. The oil change was complete in less than an hour and the waiting area is so comfortable. The others waiting for their vehicle were obviously repeat customers and happy with th vehicles they purchased and the Service they received.

Marissa Holl

This was hands down probably one of the best dealerships that my husband and I have been to. They were all straightforward and made it very easy for us to purchase a car without feeling pressured. A special shout out to Bobby Bird for being so down to earth and his manager Keith. They helped make the process easier and really showed us how customers come first.

Frank T Lichtner

As always, my service at Sheridan was top-notch. Fast check-in, good examination of my pickup (the second Ford I purchased at Sheridan!), replaced the battery that showed it may not make it through this winter, and easy to finish the service and get back on the road!

Tim Fox

I called about 10 minutes in advance to see if it would be possible to pop-in for a quick oil change, and the service clerk John, was able to let me know that I could bring my car by and would be able to have that taken care of in short order. The oil change was finished in less than an hour and I enjoyed some complimentary coffee in the customer lounge while I waited. Excellent service and value.

Christopher Salo

Great relaxed environment!!! These guys are not pushy and truly want to help you find the vehicle for YOU!! They did not try to up sell or any of the typical "Car Salesman" stuff. We took a week to deside and we did not feel rushed what so ever. Johnel was our salesman and he was great not pushy and very personable. I would most def buy another car from him. Greatest car buying experience I have had!! We will be repeat customers

Sarah Bleyer

I was greeted by a gentleman who’s name I do not remember But, Tara, my main staff connection, was outstanding. She informed me of all things related to my vehicle problem, and follow up with All repair information. I felt totally as if I was only person she helped (even though she had others). My vehicle fixed SAME DAY & under warranty. In my opinion, I was impressed total time to analyze and fix was not long. Waiting area was Very nice &. Clean too. Thank you

Carolyn Jovetic

Dave was great and very helpful with our vehicle purchase! Love our new Edge Titanium.

Brent du Pont

Sheridan did a great job again. I bought my Explorer from them and always take it back to get regular service. Their staff is friendly and they do great work! I highly recommend them!

alicia m.

We called Sheridan and spoke with Gary who told us he would make it happen. He kept his word. We purchased a new 2017 Ford F-150 and couldn’t be happier. Gary and Keith worked out a price that couldn’t be beat, and we walked away feeling comfortable with our new purchase. We definitely recommend. Thanks guys! :)

ElleMayeslife

The service was so awesome! The body shop also allowed me to leave my rental car with them so i didn’t have to find a local enterprise shop out of state! Also, I was running late at the end of the day and they stayed just to make sure I was able to return and pick up my vehicle. I definitely recommend them to everyone. Sheridan Auto Body in Delaware!!!

Wyatt and Sons Electrical Inc.

Gary was the best. Had the car waiting. Got me in and out in 2 hours. He was able to work with my situation and was even able to do better then the competition. Give that man a raise. I will be back for the next one

Charlene Oliver

The salesman was a sweetheart. Everyone was very polite and helpful. Dan Joe and Joel explained everything and still had me in and out in no time. I will recommend Sheridan Ford to everyone. It was a great place to buy a car.

David Lyons

Service and personnel were great. I was disappointed that you didn't have my brake parts in stock. Then I was told they should (not a promise) be at your place early tomorrow. I called the next afternoon and they had just gotten to you. Tara began to ask for another day. I stopped her and said, that i was all right with that as I had no reason to come to Delaware Thursday but was volunteering at a Lutheran Community Food Pantry on Friday and so another night was all right.

Michael Rossi

Outstanding group in the Service department . Tara will go out of her way to make sure you are taken care of ! I can see it at the mechanics take very good proud of their work they do. The mechanic came and talked to me and it was like I've taken my child to the doctor's office for a checkup ! He explained everything that was going on with the truck really appreciate it.

Valdese West

Always excellent service even during a pandemic. It was quick and efficient and the facility was very clean with sanitizing stations everywhere. I came up to visit from Virginia and It was freezing and they took excellent care of me and my car. Highly recommend.

Robert Wilhelm

Just leased my 3rd Ford through Sheridan. Have always been well treated by the Sheridan team with transactions handled fairly and efficiently in my opinion. This lease renewal was during the COVID-19 pandemic and we handled negotiations through email and I visited the dealership only to sign paperwork, etc. I expect when the current lease concludes I'll have my 4th vehicle lease with Sheridan!

Schaeffer Stark

We bought my Ford Focus in 2014 brand new. In the first month, a fuse blew and luckily a friend of mine is a mechanic and fixed it for me. A year later, my sister got into a car accident so they needed to replace the door. They said it would only take 3 days. They ordered the wrong door and it ended up taking even longer due to the over sight. A few months later there was a recall on a part invoking my transmission, they said I could get it taken care of in about a month when the parts would come in. They didn’t take care of it until 4 months later. Customer service wise, they’re very friendly. But when it comes to getting my car serviced in the time frame they set for themselves, they have fallen extremely short. As of late, they seem to have gotten better but I’ve only been going for oil changes. I don’t often go to them for anything else at this point.

Oliver Dodson

Very professional experience, did everything they said they would.

Thomas P Kelly

I When shopping for a used car, I received the best most pleasant experience of purchasing a car. This to have from the salesman John to the sales manager and even the service manager were above and beyond. I have many years experience as a retired Banker of dealing with car dealers and this by far was the most pleasant experience. The staff is knowledgeable courteous they bent over backwards to make this a good experience in buying a car.

Cynthia Jones-Taddei

My 2016 Focus was experiencing clutch issues for the second time in two months at 26K miles (related to the class action suit). The service team put me in a loaner car and made sure that when I got it back working much better than before! Thanks Chuck and Tara for taking such good care of me and my car!

Nolan Kruse

The Sheridan family, and especially Gary Ford, was incredibly helpful throughout our first car buying experience. We came down from Philly and highly recommend this dealership!

Scott Pentecost

Julie was an excellent salesperson. Very helpful and professional. Joe the business manager was also exceptional. I appreciated the options he provided and how he worked with me to get a deal.

Julie Koroly-Steinbrecher

My experience at Sheridan Ford was unlike any Ford Dealer experience I have ever had. On Tuesday, February 25th at 8:30pm, my 2010 Ford Fusion suddenly stalled out on Kirkwood Highway. Panic stricken, I called AAA and had them bring it to Sheridan Ford. At 7:34am the next day, Chuck called me to determine what had happened to my vehicle. Sensing that I was still upset, Chuck reassured me that he would take care of my car and find out what caused this to happen. When I arrived at 8:30am, Tara and Chuck were at the desk and greeted me with a welcoming hello. They took me back to the lounge area and told me that as soon as they knew anything that they'd let me know. About 30 minutes later, Chuck came back and explained to me about the nation-wide recall on the throttle body that affected the Fusions, which was the root of my vehicle's issue. He also explained that my battery and mass air sensor needed to be looked at, which was a HUGE blessing. Once the vehicle was finished, Chuck and Tara told me that if I had any questions or concerns, that they're just a phone call away. They treated me like I was part of their family...how thoughtful was that!? On Thursday, Chuck gave me a follow up call, just to make sure I was okay, as well as the vehicle. The fact that he went the extra mile to make sure that *I* was okay, speaks volumes. Thank you so much for going above and beyond to make my day that much brighter, and to Tara and Chuck for making this process a little less scary.

Carlos Matthews Sr

Everyone that I talk to and met were very courteous and professional. They have a great group of people working there and are willing to do whatever it takes to meet the needs of the customers. I’d like to especially thank Mr. Langston Burke for inviting me to come and have this experience with Sheridan Ford!

Kyle Pickel

Great customer service. Great experience working with Nate.

Sue Trotman

Everyone is shy about using a dealership because of sticker shock. This is not the case at Sheridan Ford on Kirkwood hwy. I shopped around for 4 tires and got the best deal and fastest service at Sheridan Ford. I have also used their service before. They have great oil change deals. During a time when I had a broken wrist, my tire pressure alarm went off. I pulled in, broken wrist and all. They checked out all my tires, fixed the issue, and didn't charge me. I will be back

Rebecca Lurty

Dan Stanley was our salesman and he was wonderful. He was very knowledgeable about all the vehicles we asked about. We were very impressed. Thank you Dan we love our Escape. Everyone was very nice.

Katherine Domorod

Service department was excellent - as usual! Very helpful and considerate. While there, I went to the showroom just to look around. Was very attracted to the Focus and spent quite a while exploring it. Unfortunately, none of the sales personnel were interested in me. Sad, seriously considering trading my 2011 Edge and purchasing in the Focus. Not now.

Rick Sheppard

I had my oil changed and tires rotated. I could see them working on my truck and it didn’t take long to do the work but then it seemed to take forever to come get me and let me know that it was done.

George Quinn

Newer car only62k miles. Transmission went bad Sheridan Had my car for 18 days. Not happy about that. However Ken in Service was spectacular. A real asset to the company. Because of him I will continue to take my car there for Service.

Carole North

I am from out of town and did not have an appointment. However they saw me right away and were very helpful. They did not charge me to check and correct the low pressure in my tires . I highly recommend Sherman Ford Service Department!

Alicia S

Everyone is so helpful and knowledgeable. I didn't feel like I was being sold anything, they listened to me and worked out a great price that we both could be happy with. I REALLY appreciate Gina and Chris they made the whole car buying experience GREAT!!!

Kristin

Staff in the service department could be a little bit more pleasant

anne Brennecke

I recently bought a Ford Escape from Shawn Wilhelm at Sheridan Ford. Shawn Wilhelm was the absolute best person to deal with!!! He listened to exactly what I wanted and saw to it that my car was exactly as I wished. Every detail was taken care of!! I was very pleased with his professionalism, kindness and attention to detail. I will DEFINITELY continue to deal with Shawn Wilhelm for future car purchases. I hope he is recognized as one of your best salesman.....because he is! Thank you.

Chris Tomlinson

I have had a wonderful experience with Sheridan Ford . From the sales consultant Nate to the ownership group all the managers all extremely friendly and professional. I will be returning for my next vehicle .

Kimberly West

I have been going to this dealership for years now and they still don't let me down. Just leased an explorer and both Gary and Tim were great! Gary made the process as easy as possible. Sheridan sales and service is best in my book and highly recommend them.

William Riley

Wonderful place to do buisness as always only place I buy my vehicles

Steven Johnson

I just have to start by saying WOW! After being referred to Tim Sheridan by another dealer, Tim contacted my father and I asking us exactly what kind of vehicle we were looking for. Not even an hour later he called back letting us know that he found one and he offered us the best deal that we found after two weeks of looking throughout the northeastern area. The next day he had the vehicle brought to Sheridan Ford in PA. We arrived around 10:15 on December 23, 2015 to a staff that was unbelievably friendly and a Mustang GT that made your jaw drop. Their sales associate Richard was extremely friendly and made us feel like we were a part of the Sheridan Ford family. Additionally, Jason helped us with the financial part of the deal as if we had known him for years. Tim Sheridan and the staff at Sheridan Ford are absolutely a class act. The BEST experience my dad has ever had and he has purchased over 20 cars. For anyone looking for an unbelievable staff, that gave us complementary lunch and notebooks, I would recommend Sheridan Ford 200 times over.

Paul C.

I called for a Warrenty service appointment but they at he time were very back up and I was scheduled for the earliest service appointment almost 2 week out on December 04. Today I called first thing on a whim to try and get in for service sooner and they took me today which was a plus. So I have Brought my 2011 Ford Fiesta in for a Warrenty transmission computer replacement and will be completed free of charge by mid day tomorrow 100‰ covered under Fords extended warranty die to many issues with this specific model and year. So long as all goes as expected tomorrow and I receive my car back I will not only be very happy with the service but it's mildly impressed by and the selection of vehicles at Sheridan on Kirkwood Highway in Wilmington Delaware.

Sue Griffin

Called service department last minute for a quick oil change and Josh was able to fit me right in! And on a holiday weekend!

Susan White

You will receive A+ service from the moment you walk in the door. Everyone from the service people to the sales staff and finance dept are very welcoming and knowledgeable. If you are in need of a new or used car I highly recommend Sheridan!

Sarah V

John Ferguson and Joel Nieves were amazingly kind and understanding during the whole process of getting a car. They understood completely how stressful it can be and worked with me the whole time making it feel more smooth. John was not pushy at all making sure that my opinion was respected and that I could get the best deal possible. He will definitely find a car that adjust your needs and fit your budget!

Tom Hogue

This was an excellent experience working with Tim and Jon. They worked hard to find the exact car with the packages that are important to me. Jon was very helpful in going over the electronic packages changed from those on my previous Explorer. It is a great car.

Darryl Willis

I've been going to Sheridan Ford for the past 6 years. I have a Turbo SHO and an F350 diesel 6.7 pick up. The service is ALWAYS 5 Star and they will bend over backwards to get the best price on tires. The Sheridan service staff are the only people I allow to maintain my vehicles. Believe me, the organization is TOP NOTCH. Sheridan Ford also has monthly parts n service discounts. I just updated the 2 batteries in my diesel for under $170 bucks each installed! Ask for Tara........she’s AWESOME!

denise Corrado

Car service was very detailed and the staff was great! They washed my car and topped off all fluids but I got there at 7am and was there until 8:30 !!! Otherwise I was very pleased

Jonan Holley

2009 Nissan Maxima I set an appointment to drop my car off early Monday morning to have my rear bumper fixed. I was told repairs would take 2-3 days, however my car was not given back until the Tuesday of the following week. Upon receiving my car I found that the trunk piece that you must take off to get the bumper off was not replaced. The cover along with the clips were sitting in my trunk. The customer service was a bright spot as there is always someone to greet you and are professional. They apologized for the inconvenience and allowed me to bring my car back the following day to put the cover they forgot back in place. My biggest issues were the time in which it took to get the repair done after being told it’d take only 2-3 days. And opening my trunk to find the cover and clips not being placed back in. But, besides that all else was good.

Barry Brittingham

What a fantastic dealership to buy a car or truck from. The complete staff was fantastic during the whole process of buying my new truck. From Kevin and Tim to Keith and Bobby they all were professional and courteous throughout the whole process. i would sen all my friends and family to see them and have complete confidence they would get treated just as well.

Jack Russell

They were great from Bobby my sales guy to Paul and Joel. They got me into the car I wanted promised me the price and delivered on everything!!! GREAT EXPERIENCE

Brittany

I purchased my brand new vehicle this past Saturday and it’s all thanks to Gary Ford for making that happen! He made it easy choosing the perfect car and finding the best finance options most sutible for me. Would 100% recommend going to Sheridan Ford. Thank you so much!!

Ron Carrick

Great Customer Service, quick service, friendly and thorough. I am very satisfied.

Sandeep Mehla

I had excellent Experience with Sheridan Ford. Bought my Acura MDX from them. Carol is the best sales person I have ever known. She Pushes herself to give us the best deal. Amazing people

Dedine Couch

Sheridan was professional and kind. They have wonderful customer service and explain in detail what needs to be done.

Zena Oliver

We worked with Johnel and Langston during our visit and we walked out very happy as proud owners of a new Ford Mustang. Everyone in the dealership was very friendly and willing to answer any questions we had. We strongly recommend Sheridan if you're looking for your next car!

Katherine Milanese

Attention to detail looks to be improved. I had my ford excape in for 2 recalls and oil and tire rotation. Loaner car given and all was well until after I picked my car up next day. I was driving over de memorial bridge and service light came on saying low on coolant see service. I called and had to return it to Sheridan Ford. They did have the loaner ready for me said it was something minor but I had to go to work. Yes I work in West Deftford nj. I was 25 mins late.l believe if it was a air bubble in antifreeze aren't you suppose to slowly pour it in and leave room if there is a bubble. Then ck it in a few mins and continue to top it off. Or drive it to see if it signals system. This was very tiring and stressful three days. Thank you for listening.

Dougie Fresh

I was here today, March 15th, 2018 for an oil change, tire rotation and to have my wiper blades replaced. I always come to this dealership to service my car because this is where I got it and they always provide me with great service. As I was leaving today, I got to my car and noticed it was still dirty and since I always come here, I know that a free wash comes with a vehicle service. I went back in to ask the service writer if they could wash my car and he hesitated and then said "the wash is broken". I said ok and went back to my car to leave. As I was sitting there finishing up a phone call, I noticed a vehicle in the car wash, so I said to myself "that can't be because he just said it was broken"?!?! I sat there several more minutes and noticed 3 more cars exit the car wash dripping with water and SPOTLESS!! I was shocked because the service writer lied right to my face! I couldn't understand why he would lie to me, especially since I'm a loyal customer. If you didn't have the time or even if you didn't want to do it, why did you have to lie right in my face??? I'm currently researching other options to service my car and it's a shame because I really like coming here. If you can lie to me about a simple wash, how can I trust you to be honest with me about my car???koo **UPDATE** The owner contacted me after viewing my review and gave me a full apology and offered me a full detail and a tank of gas for the inconvenience. I accepted and they did a great job on my detail. Thank you for making it right.

Ginni Buongiovanni

I had an absolute wonderful experience buying my new car from Sheridan Ford... My salesman, Nate Smyte, went above and beyond to make this happen and keep my payments affordable. I am very happy with this experience and I highly recommend Sheridan and Nate Smyte if you are in the market for a new vehicle.

Vincent Buckwash

Dear Future Ford Owners, My Chrysler died last week and I went on the websites and checked customer reviews and found Sheridan the highest rated in my area so I went to their website, selected a car I liked and made a credit application, and a manager called me an hour later and asked me to come in. I made an appointment (by my choice) and found sales associate Bobby Bird waiting for me with my car of interest. Bobby was like a best friend helping me through this buying process. Before the test drive I said "I don't feel like pulling out onto Kirkwood Highway during rush hour in an unfamiliar car", so Bobby droves us to a safe place where I could drive comfortably, testing acceleration, brakes, suspension over different roads and situations. During financing I said I did not have a working car for trade, but still got Blue Book value for my old car, and they towed it from my home at my convenience. After closing, Bobby spent time with me in the car explaining all the modern features like the Sirius radio, how to make blue tooth phone calls via the steering wheel, etc. What made me really happy was when they did a final detailing of the car, filled the tank to full, free road side assistance, free oil changes for life, free remote start key fobs, and so many other benefits! By the way, I got the Ford Fusion which gets awesome gas mileage! My dad approves of nothing I buy and he drove it and said "Good job Son, you made a great decision!" And he hates everything! Ask for Bobby Bird, you won't be disappointed! Best of luck! Regards, Vincent B Greenville, De

Norman Davis

This was my 1st experience at Sheridan Ford and I will be taking my vehicle there from now on. I had a “Service Engine Soon” light come on, on my way home from work. My primary Ford dealership couldn’t see me for a week. I called Sheridan and was given to Chuck Jacobsen. One word “Outstanding”. Chuck fit me in to their tight schedule, repaired my Expedition in 1 day. Chuck is the prime example of “Positive Customer Experience, Professionalism and Courtesy” I’ve seen in a vey long time. Thank You Chuck, Thank You Sheridan!!!

Jack Neary

Unlike any other fast lane I've been to. Had my brakes and oil change completed. I had arranged my own ride but they offer a shuttle and they clean the exterior of your car at completion.

Mike Dellinger

Everything fixed and installed ok but took 2- 3 hrs. longer than quoted on recall letter. Sheridan Ford offers transportation back to your house and then picks you up again when your vehicle is ready.

Darlene Regan

I decided to try the 2013 Ford Escape and took one for a test drive with Chris Boyd. I loved the car and we made a deal, it was very easy and not the type I have experienced before in previous purchases at other dealers. No high pressure sales pitch or tons of negotiating. We reached a fair deal on the new car and my trade in and I placed my order. Chris followed up with me about some specifications to clarify my desired options and we were all set. I now have my beautiful new car about a week earlier than expected and upon delivery Chris explained the mechanics to me to get me started. He also offered a class for after I had time to get used to my new car to go over any questions I have. I am very satisfied with my experience and this is my first time purchasing a Ford. I am pleased with the quality of the new Escape and I would definitely recommend Chris and the the team at Sheridan Ford. Scott Zeltt was also very nice to work with in finalizing my paperwork.

Katherine “Kat” Caudle

I got a nail in my sidewall of my tire on Ftiday night. Sheridan is appointments only on Saturday, but theu told me to bring my car in and theu would squeeze me in between appointments. I left my car around 9:30a and by 12:30 it was done and ready for pick up. They're service department has always been professional and helpful and I while I haven't needed more than an oil chamge and now a tire, I would recommend them for service of any Ford vehicle.

Michael McCarthy

Bought two cars there. Just came home with my Fusion Energi today!! Jonathon Hall is awesome along with the rest of the staff!! The service center has been amazing these past three years as well. Chuck was my go to guy but the rest of the staff is very professional and fair too!!

CHRISSY0943

I've purchased two vehicles from Sheridan Ford on Kirkwood Highway, one from Doug Slater (RIP) & one from Bobby Bird. Both times I purchased a Ford Fusion & got exactly the car that I wanted, it was the easiest car buying experiences I've ever had! The two things I like the most about this Dealership is they aren't pushy by trying to make you buy a car that you really don't want & they do everything in their power to make sure you get the best deal for your situation. I would definitely buy from them again, thank you Sheridan Ford!

Jim Paradise

I just picked up my brand new Maverick from Sheridan Ford. I couldn't be happier. Professional courteous and pleasant. A nice operation.

Ellen Casson

Professional and polite and fixed my vehicle.

Elaine Parker

Rodney is great to work with, awesome experience, always exceptional service! Tim is always sure to keep me in touch with the latest additions to their lot! I wouldn't buy anywhere else. Bought my 2004 Mustang, my 2008 Shelby and my 2014 F150 FTX at Sheridan, thoroughly happy with all transactions and all service!

Stephanie Pastore

My experience at Sheridan Ford was STELLAR from beginning to end!! It was the best car buying experience I have ever had! Jacob Dickhart is the best salesman, he made me feel very comfortable. He was very knowledgable and friendly and did his best to suit my needs! They worked very hard to make things work for me! I highly recommend this dealership to anyone wanting to buy a Ford. Plus, I totally love my new car!

Dechanta Knox

I have now purchased my second vehicle from Sheridan Ford, and I must share that the experience was pressure free, enjoyable, and most important, the offer was the best of four other dealerships, and to be perfectly frank, they really worked hard to close the deal and exceed the expectations that I communicated. Keith Ezykowich was absolutely wonderful; patient, knowledgeable, and really genuine in his efforts. I knew he was working hard on my behalf. I have similar sentiments about the F/I Manger Jason. It was a win-win all around. I rarely do the online feedback thing but I would be remiss if I didn't let the cyberspace community to know that if your in the market for a vehicle and looking for a great, reliable,affordable, product with exceptional value and an enjoyable experience, you MUST give Keith and Jason the opportunity to satisfy your needs.

Roxanne Cavender

Came in two weeks ago for oil change and service rep said you might want to come back another day...it's very busy. Came back for oil change and tire rotation and the service rep forgot to include the tire rotation...suggested coming back another day or skipping it til next oil change. I said no I wanted it done now and had to wait another 45 min because a loft wasn't available.

Mike Brodzinski

Buying a new car at Sheridan is an awesome experience. The staff is friendly, courteous and knowledgeable. This is my second car purchased from Sheridan, and I’ll surely be back.

Nancy J Choma

John Iannarella is the best! He acknowledged my arrival within a minute and apologized for my [brief] wait. He then took care of me at checkout. I’ll ask for him on my next visit . The service time was very reasonable.

Rebel Zepplin

Every visit is a pleasure , they have a great team with excellent customer service . Sheridan Ford always takes care of me and I would definitely recommend them to anyone who needs service done to a vehicle, and you can trust that your car is in great hands! Sheridan ford is my first choice, it’s a no Brainer , you will feel like family.

Brian Breslow

Extremely pleased -- Sheridan Ford is worth the trip. Our family recently purchased a used vehicle at this dealership. We live in NJ and will gladly travel to Sheridan for future purchases as well. We received first class customer service by a very knowledgeable and professional sales team. This is a dealership that runs a top notch business with dedicated employees. We dealt primarily with Keith Kassner. Keith answered all our questions, readily arranged for multiple test drives of the vehicle, and ensured that the vehicle was fully serviced. We felt welcomed and well attended to during the entire buying process. (Debbie & Steve Breslow, Basking Ridge, NJ)

Glenn Hazel

Just bought a new SUV from Sheridan. Our salesman was very knowledgeable and patient, as was all of the staff we dealt with. This isn’t the closest Ford dealership to us, but we prefer them to the dealer located closest to us.

John McMonigal

Came in with no notion of leaving in a 2019 F150 for a number of reasons but Shaquasha was so great I was able to leave behind the wheel of my first brand new truck ever. Couldn’t be more thrilled w her and the rest of the staff. Thank you to the entire Sheridan staff!

Alyssa Bennett

Nice group of people and a very fair deal. Bought a preowned a Infinity SUV. They initially didnt want to negotiate price at all the prior month. Upon noticing it was still for sale a month later I reminded them of my offer, which they accepted that time through email. Initially low balled my trade, but I went in knowing the value and they quickly approved a fair trade amount. Quick and painless. Not too salesy or aggressive. All parties got a good deal.

Alex Mueller

I always take my truck to Sheridan Ford for my service needs. They have great staff who are very friendly. They get the job done within a reasonable amount of time. I will continue to get my truck serviced at this location.

Da Wu

The sales Rep. Keith Ezykowich was very good in terms of introduction and voice as a dealler. The money I paid for my leasing car was not happy at all sine it was last price to lease, I have not got any discount from dealer. I was expecting to have little help from Keith who had contacted with me for so long until made progress. As a sales of Ford Dealer, he is outstanding one.

G Hicks

Came in for a scheduled early morning oil change and was in and out fairly quickly. The price was much lower than going to oil change places.

Pamela Edwards

My sales person Gina was friendly, helpful, and when the time comes, I will definitely go back to Sheridan Ford and see Gina. I want to thank them for making my car buying experience easy and stress free. I love my Buick!

Shannon Barlow

I had service done by Brandon, a mechanic at Bayshore Ford. He did great work, was upfront and honest and didn't break my bank account either. I will be returning for more repairs.

Deborah Frassetta

Everything went well, Tara did a great job as usual and I was able to do my 4 year warranty and be on my way home in a short period of time. Very satisfied with this dealership for many years.

Michael Alpaugh

A Very Good Service Ford Dealership with excellent Management & Service Staff. I have my Cadillac & Dodge Ram serviced here & NOT at the Cadillac or Dodge Dealerships who have been unreliable service dealerships. This service dept, also is leading me to purchase a Ford F250 at Sheridan Ford. Michael Wilmington, DE

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