Reviews of Koons Lexus of Wilmington. (Car Dealer) in Wilmington (Delaware).

Koons Lexus of Wilmington

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Car dealer

Lexus dealer

2100 Pennsylvania Ave, Wilmington, DE 19806, United States

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Information of Koons Lexus of Wilmington, Car dealer in Wilmington (Delaware)

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Reviews of Koons Lexus of Wilmington

Sharmaine Stevenson

Bought a 2019 ES last month, came to look and test drive but ended up buying😬. Chris/Melvin/Victor were all super pleasant, accommodating, and professional. All stayed past closing time to finalize the deal. Call ahead and schedule an appt time before going; the show room was packed with people waiting but we were able to get assistance/purchase as a walk in on a Saturday afternoon.

zeb kiani

Best Lexus dealership I've been to. Melvin was great and very helpful. They do not charge bunch of FEES like other dealerships do. Simple, Professional and thorough. One recommendation though -The detail crew needs to speed up the process a bit. I will be going back there for my next car 100%.

Katie Anderson

Elvis was a awesome salesman. He always answered my calls and kept in constant contact with me on the status of my car. I was eager to know when it would arrive and he kept me posted.

Pat Hause

My husband and I went to Koons Lexus of Wilmington to look at a car. We met our salesman, Marty Erwin and were really impressed. Marty was phenomenal to work with. He was so personable, very polite and we never felt rushed or pressured. He showed us 3 cars and we decided on one of them and bought it that day. 3 days later we decided to trade in our other car and we made an appointment to see Marty. We also purchased a car that day as well. We worked with Hadi to get the financing completed and he was great to work with. He explained everything really well and we were really satisfied. Everyone we met at the dealership were really friendly and accommodating. I would definitely recommend Koons Lexus of Wilmington. Everyone there and especially our salesman Marty, get a two thumbs up!! Thank you all for making this a really pleasant experience!

Eric Jones

Loons Lexus of Wilmington deserves more than 5 stars . From the moment I contacted the dealership I was received top tier service . Phone calls to set up an appointment were professional and done in a manner where they did not seem desperate . They made me feel welcomed and the hospitality was great as soon as I stepped in the facility. The sales person was interested in my situation and seemed genuinely excited to help and find the right car for me. The process was smooth and easy . Once I got to the finance portion of the car buying process I almost felt like a family member was assisting me and giving me pointers during the process . I would seriously recommend them to anyone and I will definitely be going back to purchase another car in the future .

jim tayman

I was in the market for a used vehicle for my wife. She was leaving for a trip south and said she would love to drive her new vehicle if we could find one. I found a vehicle matching what she wanted and contacted the dealer. I asked for the manager Drew and asked if he could personally take a look at the car and provide me an honest description. He was happy to assist and called me back within an hour. His description allowed me to feel comfortable with moving forward knowing there were a couple things that still needed to be done to the car as it had just arrived. My wife was leaving for her trip in 48 hours and I expressed that to Drew. The next day they finished what needed to be done on the car and sent it to be detailed. Because of the time my wife and I could not get up there to get it. Drew set up for me to do the paper work on line and had my salesman Jayson Kirk and another staff member meet my wife and I half way. Everything went great as we met them and the vehicle was 100% as described signed some of the documents and were on our way. My wife left the next morning for her trip very happy and has called me 50 times asking me how do I do this and where is that, LOL. Kidding only 3 or 4!! I want to thank everyone there from the GM Joe, to Drew (sales manager), Drew (finance Manager) and salesman Jayson. You made it so easy to buy a car I had never seen at a great deal.

Jackie Hill

I would be remiss it I did not take the time to acknowledge the outstanding service I received from Danielle Stevens and the technician that worked on my car over the holiday weekend. Travelling from New York to Baltimore, my IS250 broke down. Luckily this dealership was a couple of miles from where my car was towed. I was frantic, however Danielle was extremely professional, patience, kind and knowledgeable. After speaking with the technician, I knew I was in good hands. They did a great job and at a great price. Love the integrity and expert service I received from Danielle and her team. She even called the next day to ensure we made it back to New York safely, now that's what I call great customer service!

Leo Yuknevich

Koons Lexus is great place to do business. They didn't have a car i liked in stock or inbound. They went over and above to trade with another dealer to find preferred color and options at fair price. Saved me the hassle and time. I'm a repeat customer and service is quick. Excellent doing business with good hard working people.

Drew

BEST PLACE TO BUY A CAR! SUPER NICE SALES TEAM! JAMES AND KIM WILL GO ABOVE AND BEYOND TO MAKE THE CUSTOMER HAPPY! Traded in my 2018 Subaru Sti for a 2018 Jeep Grand Cherokee that James went out of his way to find the exact car I wanted. Never been so happy with the purchase of a new vehicle for me and my family. Super big shout out to the sales person "SAKSA" who went above and beyond for me and had the paperwork done in a timely fashion. Anyone that buys a car from him will be super happy with how smooth the buying experience is! KOONS AUTO GROUP IS THE BEST TEAM ON THE MARKET, THEY WILL GO ABOVE AND BEYOND!

Lewanda Jackson

From my first interaction with Koons Lexus I was impressed. Kia provided stellar customer service without the pressure. She was thorough, professional, and flexible. I'd also like to mention that the Finance Director went above and beyond to get me the best deal. I've NEVER had a dealer advocate for me like that. They have definitely earned my business.

Fran Needham

Due to recent surgery I could not drive to the dealer. Having done much research I sought a Lexus dealer. The nearest one was an hour away in my state of Delaware. I made the call and shared my story about a search for my next car. I had been driving a 2010 Toyota Avalon which I loved and knew this would be my last car purchase. This was a very important decision. Before day's end I had bought a beautiful Lexus ES 350. I never left my home. Each person I spoke with was knowledgeable, professional, and helpful. I know for certain I made the right decision in every way.

Robert Foster

Jesus has made this experience with the purchase of our new car AWESOME!!! I'm so thankful to have had the opportunity to work with such an excellent sales associate and will recommend Mr. Jesus to all my family and friends! Mr. Jesus attention to details and his ability to address all my concerns were above first class. Koons Lexus should be so grateful to have such a committed sales person as the face of their car sales department when serving all their customers and potential future customers car needs!!!

Robert Gonzales

We drove 90 mins to check out a 2016 RX hybrid. Communications, staff and process was smooth and friendly. Ryan Jones helped us through the whole process. The car was in great shape, competitively priced, and just got new brakes and tires. This is a quality Lexus dealership I would return to and recommend. Thanks Ryan!

Sitara Richard

Love these people, love this car, helped settle on reasonable prices. Appreciated the support and had the friendliest experience. Kia was amazing and advocated for me to get my first major auto investment. I loved working with her and my financial manager, DJ. Honestly, might even come back when I’m bored and bring some snacks for the staff, great energy, great service, overall great experience

Morgan Levy

My car, Gigi, was having issues with her brakes and George S in service got her in right away! He kept me informed every step of the way of repairing my brakes and I trust him more than anyone with Gigi!!

peggie woelk

Melvin my sale person was great. Best customer service with a smile. I gave a 5 star but it should have been a 10 Everyone in the dealership was so nice and best customer service. Thank you Melvin for a great job Love my car Thank you Koons Lexus you are great keep up the great work.Drew the manger was great and great customer service

Frank Morgan

I went to Koons Lexus of Wilmington to replace a car purchased only 11 months ago but had been totaled in a collision with a deer. Jesus Colon was again my sales rep and was able to work the numbers to allow the purchase of the replacement at minimal financial discomfort. I hope it will be a while before I need another car, but when the time comes, I will be looking for Jesus. Oh, by the way, the replacement car is great.

mehek khan

I had a wonderful experience at Koons while interested in purchasing a CPO Lexus. Although my family and I arrived pretty late into the evening, we were well accounted for without feeling rushed or pressurized. Happy that I traveled from NJ for this major moment!!

Wayne Cordi

Wonderful experience from start to finish. Big thank you to Marty Ervin for all of his help in making this a smooth and pleasant experience. His expertise and professionalism should be the model for all car salesmen. I would not hesitate to do business with Koons again.

Shawn Mitchell

Erik was extremely knowledgable and very friendly. Erik listened and offered recommendations based on what I was telling tell him. When we test drove several different models, he knew all the cars different features and encouraged me to get the most out of the test drive. When it was time for me to take my new car home, he made sure I knew how to program my phone, set my seat to my preference and program my radio. My 16 year daughter was with me and was super impressed at the white glove experience we received at Koons. This was my 2nd car purchase at Koons and I will continue to come back for my future car needs. Overall, my experience was fantastic and I highly recommend Erik to be your salesman!

Nicole Cooper

Kia Turner sold me my very first luxury car and the experience from start to finish was amazing! Kia is truly qualified and adept on all vehicles and their features. As a result, she was able to find the perfect vehicle for me and my family. Additionally, the finance manager Drew explained additional destined very clearly, making the paperwork process a breeze. I can’t thank Lexis of Wilmington enough for stellar customer service. You all are a cut above the rest!

Ann Marie Desardouin

Great experience. I love this location. It is clean and organized. Our transaction went smoothly. And our salesman Gyasi was extremely helpful. He went above and beyond to make sure that we were happy with the vehicle of choice. I must say that we are very satisfied with our ES350.

Caramel Foxx

From start to finish my encounter was awesome. Donna was very personable which made my transition from one Lexus rx350 to another one smooth. She didn't pressure me and as a result earned my business. Donna and the team worked their magic to get me what I wanted and for that i am grateful.

J L

This is the 2nd time I have purchase a vehicle from Koons Lexus of Wilmington. While the process is long to actually close on the vehicle, Donna went out of her way to deliver the car once it was ready. We live about an hour and half from dealer and she still drove out to deliver it. I'm loving my new car and we still have our Lexus SUV which runs great.

Hamid Islam

We had the best new car buying experience at Koons of Wilmington everyone was great but the star was Drew Saksa! He was kind, understanding, knowledgeable, listened to what we wanted. He overall is very nice person! He made the process enjoyable and did what he said he would do. We are so happy we got Drew to assist us with the purchase of our NX350H.

Susan Holliday

I recently traded in my Lexus for a new one. The process was efficient and they kept me posted on the order of my new car. Jayson was very friendly and efficient with the trade in and sales process. It’s a nice showroom.

Lisa Dewolf

From the time Chris answered my question through their website until the morning I picked up my car, it was a great experience. My salesperson, Ryan Jones took the time to gather as much information from me up front to help find the perfect vehicle and we did. Thank you to everyone at Lexus!

Eboni M

I truly enjoyed my car buying experience at Koons! Gyasi attentively listened to all of my car needs and wants and was able to find the perfect vehicle for me and my family. From start to finish, I knew that I was good hands.

Shannon Cassidy

Gyasi Thomas-Carroll was an knowledgable, thorough, kind and helpful salesperson. He helped me find the exact car I wanted and made the process pleasant and easy. The Technology person, Victor is also amazing. He came back after hours to help me get set up in my new car. He knew everything about the functionality of the vehicle and was so helpful and kind. The Finance Director, Hadi, was also supportive, pleasant and an expert. The entire team at Koons Lexus of Wilmington did a remarkable job. Highly recommend doing business with them.

Jennifer Whitehead

I was met at the door by polite and respectful representatives at the dealership. They all went out of thier way to make sure my family and I were comfortable.

Roberto

Ryan Jones was amazing. He handled everything with extreme professionalism and pure etiquette. From the moment I stepped in the door to the moment I drove off in my new Lexus, I felt appreciated. Plus the added Military discount was icing on the cake to get the deal done!

Doug Newton

Purchased a new used RX 350 from the Koons dealership in Wilmington this past week. I worked with Gyasi ['Jah-See'] who was the sales rep. He was a pleasure to deal with. He was friendly and knowledgeable, and not a 'pushy-type salesperson'. He and the others at Koons made the process easy. Highly recommend...

Ted Jacoby

Donna was great and patient helping my mom trade into a lightly used IS300. Third time buying from Koons, and I'll be back. Glad to have you in Wilmington. Keep up the good work.

Donald Puglisi

Jesus Colon was knowledgeable, efficient, and very helpful. He respected the value of my time, as I did his. I would highly recommend that anyone in the market for a new or used Lexus contact Jesus.

Lamont Jackson

Myself and my family has purchased several cars within years from the same dealership. Everyone from the staff and service department has treated me well. However I question the certification program with vehicles. I recently purchased a Lexus ES 2019 about a month ago. Myself my kids in my family broke down on the highway for three hours for someone to come give the battery a jump. Just makes me question The certification program of Lexus in general. Imagine being broke down with your family and young kids with This vehicle that normally has a good track record. does this last month 45 day they took all the steps necessary to make my experience pleasurable

Kelli Eldreth

This dealership was incredible! The staff was so helpful, friendly, and knowledgeable! From the very first call to their location I was treated with care and respect. My car is beautiful and I felt so comfortable during the whole car buying experience! Thank you all!

Kris Conner

Loved this dealership! Ryan and Jamie made us feel like friends the second we walked in. They went above and beyond for our family. I would definitely recommend this dealership and these two gentlemen to anyone. Thank you!

Ryan Ong

As a follow-up to my earlier feedback, I now fully retract what I described earlier. Leigh Encarnacion Customer Relations Manager personally reached out to me to apologize and make this right for me. As a result, I'm now in the process of completing the purchase of the ES300H that I originally wanted to buy. Ja See Thomas Carroll has made this a 5-star experience for me to do this all remotely and answered all my questions. He personally took pictures and created a video of the car and its condition. I should be receiving my car in the next week here in GA. I was reminded that this is the fourth Lexus we've purchased and the level of service we've received is what we've come to expect. Thank you Koons Lexus of Wilmington! If you're an out-of-state buyer, Koons discriminates and will not sell to you. Today, I received a quote from sales associate Tiffany and she provided me with an out the door prices for an ES300H that included taxes, doc fees and title fees. She even provided a car transport mover to give me a quote. When I called back to finalize the purchase it went to their "product specialist" Elvis, who tried to convince me to buy the Cilajet coating or do financing when I was ready to pay cash. As a result, of not wanting either option, he refused to sell to me and forwarded me to his sales manager Drew. He called me back and apologized for what was communicated earlier, but gave me an explanation that they only deal with folks locally and not out of state. I'm not sure if this was all correct. Personally, I felt discriminated and not being dealt with on a fair business practice. For a Lexus dealership, I'm surprised by this service or hard selling tactics. At least Carmax and Carvana, don't charge bogus fees and will sell to you from anywhere.

Okon Hammock

Great Overall Experience. They were able to cut my existing finance rate in half which provided more bang for my buck. I purchased a certified pre owned 2020 GX 460 with warranty through 2028. Family oriented staff.

Stephanie Edwards

We're extremely pleased with the experience of purchasing our new Lexus from Drew Saksa at Koons Lexus. Drew was very professional and worked hard to get us a deal we were happy with--Hadi Davoudi, finance director, made the paperwork quick and easy and Joel, tech specialist, quickly taught us how to use the new electronics. We highly recommend Koons Lexus of Wilmington.

amit vadhera

Loved the experience. Our sales lead ( Donna), and finance lead ( DJ) were awesome. The process was smooth, and love the use of technology by the dealership. Also Drew (Internet lead) was respectful and solution oriented. Overall give 5 star to team!

Eugenia Ross

I bought a 2021 350RX FROM GYASI THOMAS-Carroll and I rate his great customer service all fives. From the salesman to the finances to the business office and the technician this was the best experience I ever had. Koons Lexus is the place to go. THSNKS so much.

Megan Szul

We had the best experience buying a vehicle (2023 GX460) from Koons Lexus of Wilmington. Marty Ervin (Sales Consultant) and Djibril Semega (Business Finance Manager) made us feel welcome and made the entire process a run smoothly!! Highly recommend this Lexus dealership.

Victoir Cahoon

With mom today when purchasing vehicle and cannot be happier with the experience we received from Melvin and Djibril. Highly professional, great inspiration for young brothers, and would recommend to buy here. Thanks again.

Linda Eastland

Ryan was attentive and actually listened to what I wanted. He went over and above providing updates on my car and was a pleasure to deal with. This was the best car buying experience I've ever had.

Jerry Aunet

Cathal Brady was a pleasure to work with. He was helpful, knowledgeable, and made us feel comfortable and never pressured. We had an excellent sales experience with Cathal. Hadi the finance director was also amazing to work with. We are thrilled with our new Lexus and will certainly recommend Koons Lexus to friends and family.

Akwasi Osei

Jayson was professional from beginning to end! This was key to us enduring the 'pressures' of considering buying a car! He was knowledgeable, provided all the answers, and promised to send to us some items that I had asked about, including the brochures on the car.

Kenneth Rosenberg

This was my first experience with Koons Lexus -- they called me about a a safety recall on my 2016 ES 350, and were very courteous. They scheduled a pickup of the car from my house, did the service, and returned it to my driveway at no cost. Not only that, but I later noticed that the service department glossed up the tires and vacuumed the inside of the vehicle! I'm *VERY* impressed! Kudos to Matt Kesner!

Ellen Roberts

Can't say enough good things about Marty Ervin and the folks at Koons Lexus of Wilmington. They made the car-buying experience easy and fun! Loving my new 2022 Lexus UX 200!

Paul

Erik Ozoria is the Best Sale Consultant Ever!!!! He’d done a great job making sure that I get the car I’ve always wanted! He make sure to keep me updated and I truly appreciated his effort for that and all other things he had done!

Russell Gandy

Phenomenal Experience!! How to put ink to my experience. After searching for a replacement for my lease we settled on a certified Lexus. We saw online that Koons had our ideal car. Our Salesman DJ worked with us, found the car stashed away and got the ball rolling. I was on a conference call for work at the time, but he got everything set while I was trying to multi-task. Then when I sat with the Finance Director who personally handled my financing arrangements, he gave me an even better rate than my pre-approval. I had to take the car to service to get a few things looked at, and they put me in a nice 2021 loaner for the day. So basically everything they say they will do for their customers Koons actually does and more. Every day I ask my wife is she happy with her car and the answer is always YES!!! Although we live an hour away from the dealership, it's still worth the drive for the excellent service we receive. We are very happy with our purchase and are already looking ahead to finding our perfect second car.

Jacob Richman

Everyone at Koons Lexus was super helpful and knowledgeable and did everything they could to get us the best deal possible. From Ryan to Drew Mwaniki all the way up to Kim and Joe Schweizer. They gave us great advice and helped to make sure all our needs were met. I could not recommend them enough.

Kevin Luciano

Best car buying experience I've had. Erik from sales is that dude! Thanks for everything.

Donna Trent

I had a great experience purchasing my new NX from Darryl at Koons Lexus of Wilmington. I would highly recommend both him and this dealership for your Lexus purchases!

Linda Mosby

Loved the salesgirl, Kia. Had a couple of things that did not work in the car: the clock and navigation outlet. I am sure that Lexus will fix these, but it would have been nice to not have to deal with bringing it up to Lexus, and then told we had to wait for parts, etc.

Rafael Rodriguez

I commend Erik and the staff of Koons Lexus of Wilmington. Erik is very knowledgeable and a subject matter expert on what the different levels of a Lexus included and don’t include. Mr. Davoud, the finance manager went out of his way to ensure that all discounts were applied to the Out the Door (OTD) price. I highly recommend this dealership.

Laural Kretzer

Easy process, Martin worked very hard to make sure we were both happy. I’m shocked they had exactly what I wanted even though hybrids are hard to come by now. Thank you!!

Scott Preston

We visited Koon’s Lexus for a trade in and new car purchase. Our salesman, Ryan, was pleasant to work with and listened to our needs. We were able to work out a deal that was fair and never felt pressured to make any decisions. We’re happy with our purchase and look forward to future dealings with Ryan and Koon’s Lexus in the future.

Rana Salem

Amazing experience all around !! Ryan, Kim, Hadi and DJ made us feel special picking up my LX !! I waited for almost a year with the current market conditions and I’m feeling thankful right now. Im also familiar with service so it’s a pleasant place to deal with.

Taha Abbasi

Great experience, and exceptional service. Armando went above and beyond to make our first Lexus buying experience a memorable one. We love the car, and continue to go back for service at this location.

T Cyr

Over the years buying a car for me has become more of a hassle rather than something to get excited about. After searching online, I found a used RX350 1 owner that was bought and serviced with Koons since it was delivered in Delaware. I called up spoke with Ryan to make an appointment to come to check out the vehicle. Once I arrived at Koons I was greeted by Erik. He made me feel extremely comfortable from the start. We talked about which vehicle I wanted, then took it on a test drive. He was super patient with me as I made sure each thing worked in the car which made me super confident in my purchase. The car was just traded in so it needed some minor things done which Koons had no hesitation in fixing. In addition to the minor fixes, Erik was able to get all the things that I wanted to be included in my deal which I was extremely happy with. When we came back to sign everything Erik had everything all ready for Pernell so we could spend as little time on the lot as possible. Pernell the finance manager was very professional, informative, and made you feel completely at ease. When I came to receive my vehicle from detailing and service the car looked beautiful. It had a black box sitting on the dash with Koons Lexus on the lid, inside were the 2 keys with very nice leather keychains on them. It was the little things like that in which I truly left Koons feeling great about my purchase. I can’t wait to enjoy my vehicle for years to come. Thank you for everything Erik! You really did an amazing job!

Rose K

Update : was supposed to have an issue resolved with my car and had promises made by Drew however he does not return my voicemails and I am extremely displeased with his unprofessional behavior and lack of following through with his word. My purchase experience was nice however the follow up with promises made has been poor. Couldn’t be happier with my experience with Kia and James with my purchase of my pre owned vehicle! They went above and beyond to make me feel appreciated as a customer and I am grateful for their time. Thanks so much for everything!! (We are over 6ft apart in the picture! Everything was COVID safe and friendly as well, which I was extremely pleased with)

LaVonda Hudson

I purchased my 2017 Lexus 200 NXT in June; Dario was my salesman. His service was amazing, he was very knowledgeable, professional and polite. He has even followed up to learn how I'm enjoying my vehicle ( I LOVE IT!). This is my first Lexus; due to Dario and the extraordinary service of Koons Lexus, I'm a permanent part of the Lexus family!

Zarah Wilson

Jame the used car manager & Dario are some Rude Individuals once they have your money in thier pockets, And watch out for there finance managers they will lie to you with a straight face and tell you stories to pull you in. I was told i was getting a employee rate that will get me a lower finance charge which i got a 1.9 rate but it wasnt because of no special treatment like i was told. Be careful with these slick people there nice to begin with but after you drive away there laughing behind your back and they will not be helpful if you have a problem if they do help at all it will not be to your satisfaction. I brought a GX 460 and the car fax say no accident but the sun was definitely in a accident it pulls to the left and the front bumper was out of place after looking under the car I seen that the tire guard was torn and the back bumper was out of line with the light which tells me something happened to this car. It haven't even been a month and I feel like I've been scammed. I put down 20k and traded in a 17 bmw i328. I will be following. Follow up details: since this situation took place things did work out ok I ended up getting into a 2022 gx460 which was only about 10k more that the 2020. So I'm happy and thank you Lee in customer care for all of your support

Michael

If you’re looking for a Lexus to buy or lease this is the dealership to go to. Erik and the rest of the sales department got it done for me and the finance department made the rest of the experience a pleasure. They’re a very busy dealership and there’s a reason for it!

Stephanie Price

Just recently bought a car, Darryl was great! Very friendly and knowledgeable and the rest of the staff made buying the car very smooth.

Sam Sullivan

I had the best experience at Koons Lexus of Wilmington this past week buying my car. It was my first big-girl purchase, so naturally I was a ball of nerves. Erik knew exactly how to calm me down, and made the entire process seem so easy! I was unsure of what exactly I wanted, and Erik went above and beyond to show me multiple options until I found the one I loved. If you need a car, without a doubt go see him! Chris in finance was amazing too. He explained everything thoroughly so that I understood, and had me in and out in no time! James and Drew, the sales managers, and truly everyone else was incredible at making the whole process seem effortless. As a previous employee here, when it came time that I needed a car, I did not even hesitate where I would go. They all treated me like family, just as they do with each and every customer that comes in. You won't find a better place to buy a car! They made my dream of owning a Lexus come true! :)

D Hill

It was a pleasant experience working with Ryan and the rest of the staff at Koons Lexus. Sat in his office and worked out the deal which I was satisfied with. The price of the vehicle was reasonable, the car was clean and ready to go. Closing out the deal in Finance was straightforward. I have only had the car for a few days now but so far so good.

Mikaela Holbrook

Donna was an amazing salesperson. She was extremely knowledgeable and professional throughout the whole process. She was genuine and dedicated to providing me the best car buying experience that I could ask for. Donna made sure that she knew exactly what I wanted in a car and she was able to make it happen for me. I am extremely thankful to her for making my first car buying experience memorable and exciting. I would be happy to work with her and Koons Lexus again in the future.

Harvir Kaur

Bought my very first own car from here. Kim and Drew made my buying experience so smooth. Victor, the technology specialist, is very knowledgeable and made sure I was comfortable with all the features in my car. Special shout out to DJ from financing who made sure I was confident with my decision. Whole team here is very professional and efficient!

Zakiyyah Boone

From the moment I arrived, David made the entire process easy. I appreciate how easily David was able to tell what I liked and what I didn’t like, his persistence in finding me a vehicle I LOVE and one within my budget. Even down to his insistence that we figure out how to work the technology, this was an outstanding experience. Thank you for going above and beyond. 10/10 experience I HIGHLY recommend!

Brandon Young

Amazing experience. My sales associate Jayson, made the purchase of my Lexus IS 350 F sport a great experience. He was very knowledgeable about the car and was a laid back, non-pushy salesman. Definitely won’t be my last purchase at this dealership!

Kim Baltimore

Just walking in, you feel as if you are important, and seen. This is because they recognize that we can shop anywhere but we choose Koons Lexus. Moreover Erik, has been our sales person for the past three cars, including my mom’s. We are special and they do not take that for granted. I’m sure this is part of their staff meeting mantra’s-treat them like they are special, because they are! Thanks Koons Lexus! You are all rockstars!

Brandin Hudson

My experience at Koons Lexus was great. The location was clean and I was greeted nicely by the receptionist. I worked with Donna, and she did all she could to make our deal happen. Everything was explained thoroughly.

Quan Shaakir

Erik Ozaria is the GOAT! We did business never done at Koons Lexus before. I’ll be back for the LS500 next #es350 #pearl #tint #philly

Yvonne Anderson-Kreitzer

Everyone in "Sales"@ Koons Lexus of Wilmington has been very nice to deal with in the process of purchasing my new RC300 & Kia stayed in close touch! I would have given a "5 Star" rating, except for the fact that their vehicle tracking system (very frustrating) definitely needs improvement... Perhaps Lexus could learn from Amazon? The car is Beautiful & I especially appreciate the fact that they have a concierge service! Great Dealership!!

Carlton Saintil

Great car buying experience at Koons Lexus. Started the purchase over the phone to secure the vehicle and flew in from out of state to finalize purchase. Salesman was very professional and knowledgeable. He even went the extra mile by driving 30 minutes to pick me up from PHL airport and driving me to the dealership. Got a great price on a Lexus hybrid especially with high gas prices. Great overall experience with David and the financing specialist. No surprises or funny business while finalizing the purchase at the dealership after flying in. I would buy all of my Lexus vehicles from this location if I lived in the area. David even called me to make sure I made it back home safely.

Rachel Herron

Darryl was a real pleasure to work with. He is friendly, engaging, and very knowledgeable. I would recommend. A++ service.

Xiangli Li

Erik is a great helper for entire buying process, quick responses to my questions, he even let us test drive a different brand car for comparison which is very nice and convenient, stayed late to finish purchasing process. A great place to go and thank you. Erik !

Calvin Petteway

Marty Ervin the Salesman at Koons was very Professional, Kind and Helpful for making sure that I had a smooth first purchase as a Lexus Owner. I would defiantly recommend his service to a friend / family member.

Anita Trexler

I had a very good experience on the sales side of buying my Lexus. Unfortunately the back office process for me to get my plates was a disaster. I never received a call that they were in. They told they would be mailed to me. When I called to check on them I was told things were running late due to Covid but turns out the plates were with the receptionist for over a month without a call into me. I was pulled over by a policeman since my tags were expired. Lexus never told me I was supposed to get renewed paper license if mine expired. A complete disaster and I was extremely disappointed. Let’s hope this process gets fixed for other customers!

Michael N Bellapigna

Bought a new car at Lexus. Great experience, great service all around. Great communication as well. Happy have made the switch from the Nissan family to the Lexus family

Stephen Brown

Salesman Elvis was very knowledgeable and did a fantastic job locating a vehicle that fit both my checklist and budget. I would give him and the dealership five stars.

raidwolf

Top notch dealership. Everyone from sales, to finance, to tech have been wonderful to work with. Highly recommended.

alicia mccarthy

I went in around the end of July for service on my 2015 IS250, around August Koons called interested in purchasing my 15 as a trade in for a newer car. They gave me a really good deal and the process and people felt honest and good. A description salesman rarely get. 10/10

The BananAmerican

Buying the car was a positive experience. Nice staff: professional, friendly, capable. Even the sales manager took the time to greet me.

Denise Marotta Lopes

Purchasing my Lexus CT200H was a thoroughly enjoyable experience. Bob Barrett was patient, kind, and informative. He answered all my questions and made the car-buying experience a joy. Matthew (The Young Genius) helped me with the electronics, teaching me the intricacies of the modern car. Drew Greene was so thorough in explaining the contract and additional warranties, but was never pushy. He was efficient, non-nonsense, and completely knowledgeable. I highly recommend Lexus of Wilmington and it's fine staff.

LaTonya Brown

Kia was amazing with my car purchase. She is very kind, patient, and knowledgeable. She made this process easy and stress-free. Thank you Kia.

Jessicah Michira

KOONS set the bar across the board for a perfect customer experience. From the moment I reached out with a brief inquiry, Andrew Mwaniki (Drew) was responsive, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process. It could not have been more seamless and made the process very pleasant. His attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect! Great experience with George in Service and Chris in Accounting was very good. Believe it or not, I needed my new car on my birthday and they made it happen, including Andrew picking it up from out of State to meet my milestone. Second Car from them and always will.........

Mamadou Sylla

When it comes to customer service, this dealership is by far the best in the area. starting from the front desk to my salesman Darius and to their finance manager. Could not ask for any better service. It took a little bit of time to get my car to me, but they did. Always available when I call to check on the status of vehicle. Thank you for your professionalism. Will definitely come back. Thanks again Darius

Sergey Chepyshev

I had an awesome experience at Koons Lexus of Wilmington. The managers were great and helped me with everything. I'll definitely stop by this place again.

Janet Dillon

Received great service at Koons Lexus when purchasing a vehicle from Kia. Will definitely recommend them to friends and family.

Christopher Hall

Great experience with my sales rep, Donna. Dealership is cramped but the people were all great. I’d definitely recommend but would like to see the dealership at a larger site.

RB

In recently purchasing my Lexus ES 350 from Koons Lexus of Wilmington, The delivery specialist Drew was extremely knowledgeable about the cars features, and was very professional and had exceptional customer service. Drew made the wrap up of purchasing the car very efficient, and was very pleasant to deal with. I look forward to purchasing another car from Lexus of Wilmington and to deal with such amazing employees like Drew.

jacob deutsch

Cathal Brady was taking care of me . At the end of the process we were already good friends!! I bought the LX 600 which i could not find anywhere but koons stepped up to the plate . Had a great experience . The people working there are very friendly and most of all not pushing u into anything. Just like when u go into a Gucci store. When u buy high end nobody pushes you into anything. Cathal actually called me 2 days after asking me if everything is ok 👍 👌

Rachael Calingo

There are not enough positive things I can say about Koons Lexus. I have been a Lexus owner for 10+ years and have visited quite a few Lexus dealers to shop for vehicles and/or service. None of them even come close to the level of service provided at Koons. We drove from New Jersey for a specific vehicle and we met Harry. Harry was wonderful from start to finish. He spent time getting to know us and our wants/needs and he was beyond knowledgeable about the vehicle and the products in general. I never felt like he was selling or pushing me on anything. The next day after my purchase I received two calls, one from service and one from customer service. They were also both very nice. Honestly, everyone we have come into contact there was happy, smiling, seemed genuinely happy to be there and happy to help. Many local Lexus dealers could really use some help and advice from this dealer. I will definitely be visiting this dealer for all of my Lexus needs in the future for both service and purchasing. Totally worth the hour drive for us!

Bruno Gallia

Ryan Jones and the entire sales and service team made my sales and service visit a pleasure. GSM, Kim G. directs to ensure customer satisfaction.

Paul Adolf

Easy transaction, great service and high quality Certified Pre-Owned vehicles. Was in and out from start to finish in less than 3 hours.

Michael Steinbaecher

We've owned at least 6 cars by Lexus and Marty at Koons Lexus in Wilmington found the car we were looking for. If your looking for a new car ask for Marty.

D

Dealership was very accommodating and pleasant throughout the whole process. Jesus and Andrew worked hard to get me where I needed to be.

Apple Juice Lucas

Drove from SC to DE just to trade my car in here for another and ended up trading cars and making friends and memories all in one trip. My guy Drew Saksa can’t miss man. Got me in and out w/ protection and securities on the car I didn’t even know about. Very friendly staff and insightful intel on the car too. Look forward to keeping in contact w/ my guy Drew.

Merc Benz

Me and my wife had a great time working with Ryan Jones and Andrew and they helped us out of the way to get us a very good deal on a 2022 Lexus ES350. We must applaud them for their professionalism, friendliness, and responsiveness. Overall, Koons facility and all other staff are super friendly and there for their customers. Do not hesitate to call Ryan and we will work with him in future as well. Honestly, if there were 10 Stars, we would have given Koons 10.

Laura Sar

I had the pleasure of working with Marty when I purchased my car. Extremely friendly and not pushy at all. He took his time and made sure I knew everything I needed to know. If you're looking for a new whip, ask for Marty! Also, everyone there from the ladies at the front desk, the fellas detailing my car, to the finance director were all warm and friendly. Thank you!

Janet Salzano

We’ve purchased many new vehicles & our experience with Andrew J was the best experience we’ve had! He followed up with us weekly until he found a vehicle that was a perfect fit for us! Koons Lexus is lucky to have him in their sales department!

Dale Gagliardi

The salesman, Marty, was kind, courteous and not pushy. The finance manager, Hadi, kept me informed during the purchase. The front desk reception was friendly and personable, not stuffy! Overall I was pleased with the attentiveness of the entire staff at Koons. Negotiations were a bit lengthy due to my “retired” status and fixed income and trying to get me the monthly payment I needed to see. I have already received two follow up phone calls to see if I am satisfied with my purchase and if I have any questions. I will use this dealership again as I found it a pleasurable experience. I love my black Cadillac CTS Coupe!

Eric Simmons

Dario and the management were great. Went in for a 2015 and left with a 2018 certified. Don’t go anywhere else except KOONS for sales and service.

Robert Kaplan

Great experience at Koons! Dario was great to deal with. He was very knowledgeable about the vehicle we were interested in (NX350H) and he kept us very informed as the arrival date approached. It is clear that Koons is very focused on Customer satisfaction. Every individual I had contact with was professional. Thanks and I love the NX350H!!

Ginny Stominski

Excellent Customer Service and responsiveness from Sales Team! Everyone we worked with was very knowledgeable. Special Thanks to Katie and Andrew for making the delivery of our new 2022 NX350H so special! Loved the Lexus Red Bow!

Sue Magee

Love the dealership. It's always so clean and cheerful and everybody's friendly. Enjoy the perks too (pickup/delivery for service), free beverages, etc. Although the tradein/buying process was relatively painless (the finance guy (can't remember his name!) Was very, very nice and the electronic paperwork was amazing!), I was a little upset with the numbers given to me. For the one trade‐in, we were told Koons would match the price given us. You didn't. Then we were told we get 9-10k for our other trade. Offered 8k. Came up to 8.5k after some discussion. If salesperson did not have authority to give correct numbers, they shouldn't have been said at all. Then we see said car for sale for $14,700. Even putting $2-3k into, you still make 3-4k profit. Not bad, huh? Couldn't have given us the other $500? Other than that, great!

Deanna pierce

Drew Saksa was the gentleman that helped us when we came in looking for a used vehicle. I have never been in a Lexus dealership before, but I have been in a lot of of other dealerships in Texas, and PA. To be honest, due to past service and mistrust I never wanted to go to a dealership. It always felt like they were after my money rather than giving me good service and their best deal. I recently have lost my husband and friends have helped me look for a car for my daughter. Drew helped us and was very respectful of our situation. Never once did I feel or suspect he was going to try to make a sale. He was honest and very straightforward with all he said and did. He even followed up with me a few times, after we had purchased the car to make sure everything was working okay and see how we were liking things. My recent husband was in sales for 23 years and because of that, our family has always placed extreme priority on the best customer service, and the way we treat people. Great customer service is what would make us go back to a business or restaurant. I can honestly say I will definitely call Drew Saksa at Koons Lexus of Wilmington in the future if we are in need of a car. His genuine care and follow up is just that... GENUINE. I NEVER thought he was trying to sell me on something, and i am a pretty good judge of character. Thank you Drew for making a very difficult time in our families life a little easier!

JBM III

Recently had my '21 RX in for a 20K service. It was a complimentary service due to some past issue Koon's tried to make right, and I appreciate that. However, the 20K service has an oil change, tire rotation, multi-point inspections, and a new cabin air filter as components of this service per the Koon's website and Lexus maintenance schedule. My tires were not rotated and the cabin air filter was not changed. The invoice has the rotation as being done, but there was nothing on it about the air filter. My wife had brought the car in for service and I noticed (while getting gas a few days later) that a rim she scratched this winter was still on the same axle. I tried reaching out to Koon's through their website, left a message for the service advisor, and then later the customer relations manager. After 3 days of being ignored I am posting this review. I will still have to use them for warranty work, but my service work will go to a local Toyota dealer where I have had good service experience. I don't trust Koon's to do the work the are supposed to do. My advice is that you that Koon's does the service work the said they did (rotation) or that they are supposed to do (air filters). Beware of not getting what you paid for, at least I did not have to pay for what was essentially an oil change (did I even get a new oil filter?). Update: Koon's did reach out to me and made everything right. They also repaired a nick on one of the wheels and did a detail for the trouble of bringing the car back. I moved them up one star.

terrance walton

The customer service and pure professionalism was outstanding to say the least. My wife and I had the pleasure of working with Erik Ozoria. Erik made the entire process simple and smooth. We definitely had a great experience and could not be happier with our car purchase.

Berta Thompson

I had a wonderful experience at Koons Lexus dealer , Big shout out to Jayson Captain KIRK , the best ; will definitely send business to you Jay . Love Koons Lexus , you guys rock , Thank You Jayson .

M Never Author

Ryan Jones was an excellent salesman. He went above and beyond for me, even putting a big red bow on my new Lexus. I won’t say there weren’t hiccups, but they were smoothed out quickly and I got the car I wanted. I couldn’t be happier with the service. If I decide to purchase a Lexus again I will come to see Ryan!

Rosalyn West

Marty was very professional. Genuinely concern in making my car buying experience exceptional.

Kishan Soni

Had a great experience buying our IS350 here from Drew. Painless process and they regularly have been reaching out to check in with us. 5/5

Pennyy Hess

Kia Turner was the sweetest and most patient salesperson I have ever had the privilege to meet. She worked hard to get me the best price for the car I had been looking for. She made sure that it was in perfect condition and had everything I wanted before I drove it home that day. James also helped get me set with the budget I wanted. It was a pleasure to meet Leigh also, we have a lot in common. Anyone who is looking for a new car and a great experience with a car dealership will be so happy to find a great group of people to work with them!

B Curtis

I purchased my car back in April, but wanted to be sure I circled back to highlight the service I received from Jesus! He really made this purchase an enjoyable experience.

Larry Magee

Long time customer on my 3d RX . Always had a great experience but this last time was very confusing. I made an appointment to have my front wheel repaired because of a dig in the wheel . Showed up for appointment was told wheel repair guy only comes on Thursday and Mondays. So wasted 2 hours . Made another appointment for Thursday showed up service guy says we don’t do wheel repairs here you will have to go to the used car parking lot in Elsmere . All this Aggravation could have been avoided by just referring people there in the first place. I did finally get it fixed but what a pain. If you have wheel damage just go to Alloy Wheel Repair specialist. It’s a moble service.

Louise Chambers

Wonderful! Great service! Our salesman Drew was so nice. Answered all our questions wasn't pushy and we purchased our first Lexus!!! We can't wait till it comes in!!.

javonia morse

On Wednesday June 15th, Koons Lexus picked up our car. Our car was serviced and returned the same day. The car was parked on the street. Upon returning our back into our garage, we noticed the Crown decal wasn't on the car anymore. It's a shame,who ever wiped down the car, didn't care enough to tell someone or fix the issue. Beware having your car serviced at Koons Lexus. We live in the times where no one cares anymore

Bob Zinsmeister

So far so good. Test drove a si.ilar model that has not yet arrived. Very courteous, straight forward, no b.s. Looking forward to allthey have offered!!

MAGS CLARKE

Wonderful team at Koons Lexus Wilmington! My salesman was Dario and he was calm, experienced, and quickly picked up what interested me and, being disabled, what I needed in an SUV. He and his team helped me financially and practically reach my goals in my first luxury vehicle. A big thank you to the whole team, from the admin staff to the finance staff, we will be back!

Khalilah Ling

All I can say is wow! From the moment we entered Koons Lexus of Wilmington and we were introduced to DJ we were blown away. He was very attentive, professional, and knowledgeable. He took many hours showing us the differences between a purchase vs a lease option and also the benefits of being a Lexus owner. He introduced us to multiple people throughout the office and took really good care of us. Based on his knowledge, we feel like we made the best decision for us at this time. Thank you DJ for helping us purchase our very first Lexus!! Sincerely, The Lings

John Goodman

Everyone at Koons Lexus was Very, Nice. They were very patient and answered all my Questions and Concerns. I stopped by early before they were open and Dareo was very helpful. The Car was at another location and he had it brought over,so I could look at it. Kevon my salesman was "VERY " helpful and knowledgeable. We discussed a lot of things. He made the experience very easy and comfortable, even though I had my reservations about buying a Car. He made me feel more like a friend. I appreciate that Koons Lexus hired someone young just starting out,given young people a chance!!!

Lea Robinsons

Donna was great ..Victor was great told me things I had no idea existed on car.

Dorothy Green

They are very nice people that work there and they make sure ur comfortable while u wait for ur vehicle

John Eisgruber

From the moment we arrived to test drive the RC300, we were introduced to friendly, courteous and, knowledgeable representatives, including our salesperson, Dario McCollin. Our vehicle was ready and waiting outside for us to arrive, and after our test drive, Dario explained everything we could possibly want to know about the car, answered all our questions, and spent a generous amount of time with us, making us feel comfortable in the decision to lease. The financial representative, Jim White, worked with us to get us to the monthly payment that we were comfortable with, and we left feeling very excited about our new vehicle being delivered to our door the very next day. We posed for photos before we left, and our vehicle had a giant red bow on it for the photo shoot. The next day, Dario arrived at our home at the agreed time in our gorgeous ivory pearl RC300, and spent a full hour with me in the vehicle, giving me a personal tutorial on all of the features and technology. From start to finish it was a five star experience!

Jay Domond

Great dealership, very professional. The whole experience was smooth. Our sale rep Marty and the loan officer was very honest. Will definitely be recommending this dealership to all our friends and family.

Dooze1

I bought my first Lexus fro Koons yesterday. It was an outstanding experience from the time I showed up until I drove my new (new to me) car home. My experience started with Eric Whaley reaching out to me to gauge my interest and ask questions so the team could serve me best. When I got to the dealership I met James White who introduced himself and assured me I would be taken care of. I was then introduced to Drew Saksa who helped me with the vehicle and once I had made my decision, guided me through the closing process. I was doing some financing, so I had the pleasure of working with Chris Nepi who did a great job of assisting me though that. I wish I had the Technology Specialists name that helped too. It was only his 3rd day, but he was awesome. Easily the best experience I have ever had purchasing a vehicle. Thank you again to the team that assisted me and I highly recommend you get you next vehicle there.

Anthony Smoot

My service representative name Matt was awesome!! We reviewed the history of my service maintenance schedule and determined what type of scheduled maintenance was best for my car. It was his attention to detail and his willingness to seek first to listen and then to be understood created value to my service experience. Because of his great customer service I recommended a friend to have their Lexus serviced at Koons Lexus of Wilmington and to make sure that they ask for Matt.

Kassidy Douglas

I have now purchased my second car from Koons Lexus of Wilmington and I will never deal with another dealer! They are amazing! The level of customer service is phenomenal. Everyone is so helpful and patient, they make sure you have everything you need and more. I will be a Lexus customer for life! I highly recommend Erik, he is absolutely wonderful!

Janice Allende

As an update to my previous review, Ms. Leigh Incarnation with Customer Service called me, listened to my issue, investigated the hold up on my $6K in refunds, and gave me her personal cell phone number to call her at any time while she assisted me. It was solely because of Leigh's attention, understanding and due diligence that I am finally getting a full refund, which Leigh will personally fedex to me. This is the kind of excellence in service that I expect from Lexus. Leigh has exceeded my expectations in having owned and resolved my issue with professionalism and with the urgency it merited. She would be well-positioned to train the finance manager, Hadi, who is just awful and is the exact opposite of Leigh. Kudos to Leigh for saving Lexus from a lawsuit and more importantly, for treating me like the deserving customer that I am. Previous Review: Sold my car to them in Dec 2021. Still waiting for over $6K in refunds 2 months later. The finance manager has ignored my calls for an update so today I am filing a complaint with the DE State Attorney General's Office. I would give them a negative 5 stars if I could.

Hyun Tang

George from service has always been accommodating and gets all the services we need done. Everything is done quickly and everything is communicated with no surprises. This review is not based on one experience. This review involves at least 10 different services with simple to complex situations dealing with several cars we own. He is always knowledgeable, professional, and always willing to go out of his way to help me and my wife. We’ve worked with other service reps but by far we’ve had the most positive experiences with George. We fully trust George and no doubt will continually go to Lexus Koons for George’s service. I hope he never leaves. Very loyal and satisfied customer

Christine Kanhai

Koons Lexus of Wilmington always provides excellent customer service. Over the years we have had several Lexus vehicles and both the vehicle and the top notch service keep us in the Lexus family. The superb customer service including the detailed communication and the personal contact with updates gives me the ultimate customer satisfaction. Also, not to be excluded is the awesome quality of service to the vehicle which never disappoints. I would recommend this service department to every Lexus owner.

Nurah Muhammad

Kia Turner and DJ are the best! I found a car that I’d been searching for online at this dealership, which was out of state for me. Then I viewed their ‘meet the team’ page and saw Kia Turner on the sales team. I sent her an email of my interest and she called me the same day. It was nice. Kia had the homegirl vibe like I’ve known her all my life and she was business and to the point. The following day I went in to test drive the car. Kia was as warm in person as she was on the phone. Additionally I met Dijbril ‘DJ’ Semega, the finance manager who handled the numbers. What a humble and kind man. I was tag teamed by these two who turned uncertain expectations into the BEST experience I’ve ever had purchasing a vehicle. I highly recommend Koons Lexus and working with Kia and DJ when you are searching for a new vehicle. I’ve told all my friends and family the same.

Carol Henderson

My family bought a used certified Lexus from this dealership, about 2 months ago. While we were excited about buying a car, we were not excited about the shopping process! We dislike dealerships very much. However, the Customer service we received from Koons Lexus was five star! You can teach employees to do a job, but you can’t teach attitude. Our buying experience was great because of the employees. All the employees we dealt with were wonderful. Katie was the first employee I spoke with, when I called about the car we now own. She was so kind and patient. She answered ALL my questions! I had a lot of questions and concerns! Jesus was our sales person, and he was so sincere! Chris in finance helped us with all the paperwork and let us take our time in making warranty decisions. Rick in parts mailed me a battery for my car key and some touch up paint for our car. Kimberly who answers the phone for the dealership was also pleasant. Leigh who works in Customer Relations was so kind as well. The four we worked with the most was Katie, Jesus , Chris, and Rick. These four employees really are amazing and gave us great Customer Service. Frontline employees really are the Marketing for a business and I give this dealership five stars!

Tonique Garrett

Everyone we worked with at Koons Lexus was great. Andrew made sure we were taken care of from start to finish. Even the finance guys had impeccable customer service. I love my 2022 ES and I will definitely be back at Koons when I’m ready for something new!

Eileen Z

I have been a Lexus customer for over 30 years. I have been with Lexus of Wilmington for 25 of those years. The reason I have been a longtime customer is primarily due to the wonderful service experience I get from George Shaer each and every time I have my car serviced. He has bent over backwards to make my experience truly exceptional. His attention to detail, his honestly and hard work ethic are top notched. He is the reason I purchased my last new vehicle from this dealer and will be the reason I get my next new vehicle from them. Thank you George for all you do!

Barbara Dickerson

This my fourth purchase from Koons Lexus of Wilmington so I am happy with the dealership. Personnel is very pleasant to everyone. My salesman Djibril Semega was very thorough when going though the SUV and polite. He took me on a drive so that I had a chance to try different types of traffic. I was one of the last customers that evening and he never acted rushed to get home. Very pleasant experience overall.

Gretchen Baker

Had the best experience at Koons Lexus in Wilmington DE! The experience purchasing my RX 350 was amazing! Thank you Dave Jackson for listening and taking the time to answer every question, even if they were asked multiple times 🤣. I hope this vehicle lasts me a very long time but if I decide to change up, I will definitely come back to Koons Lexus!!!

Virginia Hill

Everyone there is so very nice. It is my second car from there. I wouldn’t go anywhere else. Had a great salesman Ryan Jones. Once you drive a Lexus you won’t want anything else. I would recommend him and this dealership highly

Mary Augustin

Our salesperson Erik is great. Our only complaint is that we were at the showroom from 1:00-after 8:00! We asked if we could get our new car the next day, and we were told we had to wait and take it home that night. We were not shown how to use some of the newer systems on the car.

Lawrence Moody

The service was great. Our salesperson and finance manager was very informative. The process was seamless.

Robert Lopchinsky

I went to buy a impala low miles .they tried to sell me a new dodge at a Lexus dealership..upset yes .5 stars .they are nice people as for a ride home .uber not train y e s ..

Beth Jackson

Everything went very well. Upon our arrival George immediately met us and got our cars information and inquiried about what we wanted done. He was very complimentary and polite. When he approached us about an additional service that was recommended he was informative and knowledgeable. When the car was ready he explained everything and offered suggestions. Our SC 400 was so shiny and beautiful. We hope all of the customers can have a similar experience

Calhoun Wick

Since 2004 we have bought 5 new Lexus from Lexus of Wilmington. The primary reason is because of George Shear in their service department. George has made owning each of these automobiles such a pleasure by being so responsive. A week ago I called George late on a Friday afternoon with a question. George returned my call with an answer to my question at 7:00 pm while on his way out to dinner with his wife waiting in his car. That kind of service so above and beyond the call do duty that I had to write this review. I only wish there was a way to give him 10 stars!

Keith Stuart

This review/post is long overdue. I would like to thank Drew Green for going the extra mile and taking care of a couple issues that we had when we purchased our L certified Lexus. I consistently give 100% on everything I do. I expect the same in return. Drew and his staff at Koons Lexus has earned my respect and trust. I truly appreciate everything that everyone there did for me and my wife. Sincerely, Keith Stuart

Khiry Henderson

I went in July 12, 2021 and was helped right away by Kia. She listened to what was important to me got me qualified and found car options that met my needs. When I found a car that I was happy with she made the process of buying fast and easy. She stuck to my budget and found the best car for me. I am very happy with my experience it was professional, customer service was on point, , finance made things quick easy and explained anything so needed, and Lexus has always been good to me which is why I came back to get another car from them. I Highly recommend Lexus and Kia was great to work with!

Coach Dooley

Unbelievable Customer service ..Kia was a gem to work with explained everything ..Hadi was also fantastic in explaining the finance and the need for some additional services which after he enlightened me on the benefits, I agreed 100%.. Koons Lexus is a 5 star dealer ..and I will be returning for my next Lexus

c p

I recently bought a 2021 Lexus RX 350 with the help of Kia- it was such a wonderful experience! She made the whole process SO easy. She got me the car, and deal, of my dreams! James was also very nice and helpful, he made the financial portion of the process as stress free as possible. This is my second Lexus purchase with this dealership and I always have a great experience here. I love my car so much, and am so grateful to Kia and everyone at Koons Lexus for helping me get it!

JNX Consulting LLC

I had a pleasure working with George Shaer during my last visit at Koons Lexus of Wilmington. Excellent communication. The service and attention to detail is unparalleled! George is ALWAYS very helpful, professional and friendly. Thank you so much!

Andrew Taylor

Koons Lexus of Wilmington is a really great Dealership with a very knowledgeable & very accommodating Staff.

Rachel Stephenson

Cathal was so amazing and helpful! Buying a car with two little ones can be challenging because of time, but he was so accommodating and made it happen! We are very thankful for all of his help!

Sishir Kumar Naguluri

I had a very pleasant and great car buying experience at Koons Lexus. It was great working with DJ and all other staff at Koons who were respectful, receptive to our needs and very helpful in addressing our questions and asks. Highly recommend them.

Shmaygers Auto

Super friendly and professional! Strongly recommend!!!!!

Amanda Kincaid

Our experience at Koons Lexus of Wilmington was AMAZING! I highly recommend working with Jayson Kirk. Not only does he have a ton of experience and is very educated on the Lexus product but he is so enjoyable and personable to work with. We had a ton of fun! Jayson went above and beyond to give us the ultimate Lexus experience. Oh and we absolutely love our new 2021 Lexus GX 460 :)

Sarah Thomas

Purchased a new car from Koons Lexus of Wilmington. It was very painless and great service. Our sales person: James White was respectful and answered all our questions. I would recommend anyone buying a car to ask for James... you won't be disappointed! Also, Corey was great too! Corey showed us around the car and answered any questions we had. I want to thank Cedric the finance manager too! Cedric ensured we stayed within our budget by finding the best interest rate. The purchase of my new car was defiantly a team effort! Though each had different responsibilities, they knew their job and knew it well! Thanks again for all your help with purchasing my new car. Michelle Bradley

Navin Rana

Excellent experience with the Koon team. Donna Griffith was very proactive to keep us updated about the delivery status and helped with every possible detail and follow up.

Terron Caswell

Erik was very knowledgeable and recognized all of my needs for my perfect vehicle. He did not pressure me in anyway possible and overall it was beyond a exceptional experience. If anyone needs a new or used car, Koons Lexus of Wilmington is certainly the place to go.

Ray Armani

Great enclosed facility that you do not need to walk outside, easy appointments, great service and loan cars. My recent purchase experience was also great. A car with an unusual combination of features and colors that my wife asked for, was found by the great sales staff including Katie and Donna, and obtained for me. The whole process was pleasant. My trade in was appraised based on VIN and a few photos that I took of the car. The final fees were determined before we went to the dealership for signing the papers which took about an hour or two, after which we rode back home in a great new car.

Zach Douglass

Recently made a purchase from Koons Lexus. I had the pleasure of doing business with a young salesman named Kevon. Kevon was extremely attentive and knowledgeable. Extremely well mannered. He has a bright future and it was a pleasure sharing my experience with him and the rest of the Koons staff. Great Job Kevon!

gerry kuhlman

Top notch service in purchasing. Willingness to permit multiple test drives/multiple vehicles. Though it's our 5th Lexus in many years, it was initial experience at Koons in Delaware. They do not disappoint! Erik is a good listener and kind, thoughtful salesman. Multiple business managers made it a point to introduce themselves. It's a business, but with a super courteous and interested demeanor.

Barbara Finnegan

Great experience at Koons Lexus. Dario my salesman was knowledgeable, thoughtful an extremely accommodating. He worked for hours to make sure I had the car that met my wants and needs. I found everyone at Koons to be professional and eager to make me feel comfortable with my decision. I would highly recommend Koon's Lexus of Wilmington and specifically Dario.

Chris N

Danielle was excellent! I had a great experience on 1/26\2021 @ Koons Lexus Wilmington, DE. The maintenance performed on my vehicle was done in a timely manner. Danielle also provided me with a loner vehicle so I could continue my day while my GS 350 was being worked on. Thank You Danielle 🙌🏽 …

sheila etter

Dario was THE best. Buying a new car is always frustrating because it takes FOREVER! Dario made our entire visit so much more pleasant. He was knowledgeable, engaging, super friendly and listened to my every need (and I tend to repeat myself)! He genuinely seemed to listen and paid attention to the details, it's obvious he loves what he does. Not only am I super pleased with my new Lexus, but the experience was great as well, highly recommend Koon's Lexus and Dario!

Jessica Nettleton

Great place of business. Marty is a excellent car salesman! Staff are friendly!

Chip Sutherland Sutherland

Last week I went to Koons to have my roof antenna fixed (tried to go into the garage before it was fully opened) and drove out with a new RX 350. My salesman is Erik Ozoria, I truly can’t remember ever having a better buying experience in my life. This man has it down to a science. Friendly, helpful, understanding, knowledgeable and passionate about his work. Again, Thank you to Koons and Erik, i’m extremely happy with the deal we made and the car you sold me.

Robert Harris

Friendly staff. Team work was seamless. Wife is happy! Well done.

Bill Fern

Always a great experience at Koon's Lexus-Wilmington. First class service from all the staff. Very prompt, courteous, and professional. I always appreciate the updates on the service progress. George does an awesome job of getting everything done correctly and promptly. Thanks for a job well done!

Rhonda Navarrete

Our service writer George was very helpful. We were welcomed and treated exceptionally well! The service was performed promptly and everyone was very nice. We received a loaner vehicle so we were able to leave and get a few things done while our car was being serviced. When we arrived to pick it up they had washed and vacuumed it as well...Thanks for the great service!

Alex Cisar

It took almost 3 weeks to get a valet pickup scheduled from Dover, DE for the 55K service. The very next day after car was returned, the tire pressure monitoring light was illuminated. Pressure in tires was out of limits on both right front and right rear tires. I brought the pressure up to 32 psi for all and had no issue since. Also the tire valve stems on the right side of the vehicle had no caps, which indicated to me that the tire pressure was never checked during the service. One would expect that to happen since the tires were rotated.

Xin Lu

Impeccable service. They picked up my car, and delivered it back to me the next day. Meanwhile I was provided a nice loaner car. Their staff, George, was very helpful. He explained every single service in details on the phone. Definitely would get my Lexus service here in future!

Michelle Tate

Erik was a very caring a knowledgeable salesperson . He was very patient with me. He wasn’t a salesperson that didn’t care what you wanted. He didn’t just want to close the deal, he wanted to make sure you were happy. He was great. Thank you so much Erik. I will recommend Koons Lexus and Erik to anyone I know that is in the market for a Lexus.

Cathy Tobin

I was treated like royalty the moment I walked in the door. Everyone was friendly, welcoming and made me feel at ease. All of my questions were answered and my thoughts and decisions were respected and honored. I’m happy to be part of the Koons family!

Michelle Lore

My husband and I had a very good experience at Koons. Our sales lady, Kia, was excellent. Kim was also involved in our sales and she was very helpful in seeing that we got a good deal. Kia was a pleasure to work with and she worked hard to get us a great deal. The tech guy, Nate, was awesome when we picked up our car. He was very thorough in going over everything tech with us. We bought a 2021 lexus is350. We love it! Thank you Kia and Koons!

MBM

Andrew “Drew” was awesome. Very down to earth with us and made our experience wonderful!!! He was very honest and upfront and didn’t feel like he was playing games like other car dealerships do. He was on “our” side. We recommend if you go to Koons Lexus please find Drew to help you out.

Kathleen Leonard

Owning a Lexus is an absolute luxury but the cherry on top of the cake is the outstanding service that Koons of Delaware dealership provides - 100%! I love the car but it is the service providers and Koons that really make it carefree, convenient ,just a great experience all around. Although I live in Philly, I chose Koons of Delaware based on its reputation for prompt and professional service. The pick up and drop off option works so well for me. Thanks for your expert reliability and all around TLC for your customers! Your #1 fan, Kathy Leonard

Steven Gariffo

Erik was phenomenal And the finance guy (forgot his name) was even better !! Not pushy at all and got me the rate I needed to make the deal happen !! Would DEFINITELY come back for our next Lexus !!

DANA NAE GARCIA

Absolutely wonderful experience from start to finish. I would especially call out Dario for his exceptional service and his clear passion for this brand and this dealership. We live an hour away and still choose this dealership to work with!!

Laura Cody

Bought a new NX hybrid from Dan Hayes and was extremely satisfied with the whole process. This dealership skipped the small talk, typical sales pitches and got to the point. They offered a fair trade and purchase price but also offered incentives and discounts in other places. They were very transparent and made the buying process as painless as possible. I also spoke with Leigh who was very personable and dealt with James in the finance department who was straightforward. Overall, I would highly recommend the dealership!

Jenette Mistretta

This was by far the best car buying experience I’ve ever had. The sales associates, Marcia and Harry, were so kind, honest and helpful. John from the tech department was so knowledgeable and extremely helpful to me. He took the time to explain the features of the car and answer all my questions. He even called to follow up with me a few days later. An overall fantastic car buying experience!

Sadie Mist

Lexus of Wilmington has a new lifetime customer, me :)! I am an owner of a certified Lexus of 3 years and recently moved to Delaware. My car has been serviced at Lexus Wilmington at least 3 times now and each time my experience gets better and better. I was impressed with my 1st visit but i must say each visit out does the last. My last service visit with George (aka George of the Jungle) was phenomenal. He demonstrated patience in his fast paced work environment. He was full of knowledge of my vehicle and able to walk through exactly what work was outstanding and helped me prioritize. I left feeling I made the best decision. I also left feeling the service was quick, smooth and extremely professional, which is why I will definitely return.

Jane Ruggiero

From the moment we entered the dealership, we had a good feeling. Everyone was very friendly, making sure that we were being taken care of. The young man that worked with us, Djibril was honestly, a delight! He was polite, friendly, knowledgeable, easy going (read, no pressure). We moved through the whole experience hassle free and quickly. We are delighted with our new car and would most definitely recommend Koons Lexus. Ask for Djibril.

Vincent Zaniewski

Drew Saksa did an outstanding job with us. He was very responsive, professional, friendly, and efficient. We will highly recommend him to our friends and acquaintances. James White took us through the purchasing process with clarity and ease. Another great employee with excellent skills. Cory Reed clearly and patiently explained all of the technical aspects of our new Lexus. A+ Ryan also took good care of us to make sure we were happy. Koons Lexus is first class just like their RX Lexus 350. Thanks Maria and Vince Zaniewski

Chris Farish

I took my 2013 Lexus IS 250 in for a routine servicing. It was my first experience using the dealership as I just moved to the area. I arrived at the dealership and was quickly greeted by the valet in the service area. There was a Lexus loaner car waiting for me which is awesome because I can't stand driving anything else other than Lexus. Also at this point I met the service manager Jason Binder. Jason was very welcoming to me and made me feel at ease that the situation was 100% in his control. In the early afternoon hours I received a call from Jason that my car was ready!! I arrived at the dealer around 4, picked my car up and headed home. It is so nice when a first experience is perfect. Thanks for the great service!! Will highly recommend Koons Lexus of Wilmington. Do yourself a favor and meet Jason. He has the service department running on all cylinders.

Lauren Levy

Erik was PHENOMENAL at helping me find my dream car! Very patient and professional the entire time. I am proud to be a customer of Koons Lexus!

Sal Ricci

When I read Lucille's review below, I couldn't help but wonder if I was there on the same day, or if I witnessed a similar encounter regarding this particular manager(Andrew), who was also rude to us, and ALMOST soured our experience...however... Our salesman HARRY and the new car sales manager KIM made our overall experience a good one that resulted in our purchase of a new Lexus! Good enough of an experience that we were willing to overlook our negative experience with the one manager. Harry was welcoming, friendly, and was fair and fun duing negotiations. Kim was genuine and caring; in sum, working with these two made buying a new car (which can be exhausting) feel good! Also, CHRIS in finance was great, made the finance process enjoyable. Tip: if there is a certain vehicle in their inventory that you are going there to see, let them know in advance so that they can have it ready for you (some of their inventory is kept elsewhere, and it takes a hot minute for them to get it)

Daniel Idehen

From the valet to the service writer then Matt are all great guys whose got some real professional style in customer service. My experience was awesome at Koons and its highly recommended for people who need Lexus. Today's experience at Koons was another great one with George the service writer who took care of me with utmost professionalism and the Valet was cool too. It's Koons all the way.

Greg Ballard

I worked with Donna and it was hands down my best experience working with her compared to other dealerships. Thanks again for helping me make my first car purchase!

Stephen Dietz

Excellent performance by Koons Lexus. The work done was complete and satisfactory at reasonable cost. Both drivers were efficient and courteous in the pick up and delivery of my car. service writer Danielle Stevens was excellent and kept me informed. Thank you Stephen Dietz

Hassan Hayat

I bought a 2017 GS 350 from here. It was a very smooth transition. I came to pick up my 2015 GS form getting serviced and saw a 2017 GS in the showroom and figured I would upgrade. Kelly the sales rep ran the numbers and we came to an agreement after some negotiations. Drew the finance manger is great. He got the paperwork done very fast. Took me less then 10 minutes to go through all of the paperwork. I did get the Tire & Wheel protection through Lexus, I highly recommend getting that if you get the premium wheels. I had that with my 2015 and it came in handy several times. Came in the next morning to pick up my car since the car needed to get detailed. Debbie the technology specialist went through all of the features of he car with me and setup my hands free for me. She took her time to make sure I was comfortable with how all of the features worked . I would definitely recommend Lexus of Wilmington to my family and friends. They have an exceptional staff form sales to service. They have some of the friendliest service staff.

Ashraf Shaker

My wife and I had the best car buying experience with Lexus of Wilmington. Pernell is a great product specialist. Before I drive for hour and a half, I was lucky to get Pernell on chat to answer all of my questions. He was professional and wasn't pushy for the sale which made me comfortable dealing with him. When we arrived he was waiting for us and the car was ready. He explained all the features of the car, and was patient with me while testing the car twice!! He helped me with connecting the phone to the car and even programmed my home address for me. The paper work was complete and the transaction went smoothly with better financial rate than I had from my bank. Great people and great experience. Thank you Pernell.

F. LaVerne Depte

Absolutely the best experience!!! I shopped around 3 dealerships and chose Koons Lexus of DE because they were the most anxious to do business with me. My sales person was Jim Ruggiero who waited 45 minutes on a Friday after they had closed to help me purchase my car. He had a great personality and good at his job. In August, 2015, I had just bought a 2016 Mazda CX5 with all the upgrades and it was a sharp car. I was a little disappointed in the size and over all luxury. While out shopping, I parked my car next to a new 2016 Lexus RX 350 about 2 weeks before purchasing my first Lexus. Once seeing it, I had to have it and now that I have it, I am loving this car and its new design. I am so very pleased with the service I received at Koons Lexus of DE. On that Friday night, we agreed on the car and they gave me a generous trade in and put me in a new Lexus sedan for the 10 days it took for my special ordered car to come in. Once in, the car was gorgeous and I really appreciated the tech person who took over an hour to make sure I knew how to use all the features. I was also happy that she helped me capture the moment by taking great pictures of me and the car. Finally, yes I would recommend Koons Lexus of DE. Their facility is beautiful and we enjoyed siting around the fireplace while we waited for the car. All the staff that we met were very friendly.

Avan Patel

This was my first time at Koons Lexus Service and it was for diagnostic service. The service experience provided by Joseph Sweitzer was professional, even though I ended up not getting the diagnostic service at the time as I was quoted 3 times the price then what I was quoted on the phone. I will return in few weeks to get the diagnostic service and repair, and update with full review.

SHIRLEY GIFFIN

Purchasing my first Lexus was a very pleasant experience. The entire process was smooth and hassle-free. John Skehan was pleasant, very knowledgeable and a tremendous help. Drew did a great job reviewing the large array of technical equipment. I do plan to schedule another session with Drew after spending more time driving the Lexus and using the technical equipment. Koons was the right choice to buy my new car.

Carol Huller

Danielle Stevens exceeded my expectations. I was faced with an unexpected and very expensive repair which did seem like it should have occurred on my low mileage Lexus RX350. Danielle answered all my questions and numerous phone calls. She was courteous, professional and knowledgeable. She reached out to Corporate Lexus on my behalf and was able to get corporate to pay for most of my bill. Thank you Danielle!

Russ Crook

We purchased a gorgeous NX300h at Koons. Harry, our sales rep did a careful and complete job in comparing vehicles for us, and was always "on the ball" with responding to questions and requests. Chris, in the finance office, carefully and patiently explained all of our options. Kim, the manager, is a very sincere and respectful person that made sure of our satisfaction throughout the entire process. All in all, a very pleasant experience!

Kathy Nowrey

Picked up our new Lexus. Leigh who is helping us has been here for over 28 years. She is showing us our options in our new gx550. We tried to tip her but she wouldn’t take the money. She was very thorough. This car has over 10 airbags. Voice recognition for phone, gps, radio and emergency assistance to name a few . (Navigation too) I love the smell of a new vehicle Dario has come to assist. They are both very knowledgeable. Great service. I’m so impressed I had to write this review before I pulled out! Thank you Lexus . Thank you to the finance manager, sales manager and of course D.J. Our salesman .

pauline higgin

Jesus, thank you so very much for your assistance with my purchase. l absolutely love my new SUV. You were so welcoming when we walked in. You are a great representative, who explained everything well. I would definately recommend Koons Lexus of Wilmington (Jesus). It has not been a week yet, and I've told so many people about Koons, bragging of how wonderful you were. Again, thank you!!

Austen Parish

I gave Koons 3 stars because of service and responsibility. When we decided to trade in our 2016 RX 350 F Sport to go to a new GX 460, we happily went back to Koons. It was where the RX had come from and we had fantastic service with them. Buying experience with the GX was just as good, and we left, happily, with a new car. All good here and I've give them 5 stars. Where it goes badly: service. I've had a few conflicts with the service department. Unbeknownst to them, cars are a passion of mine, so I have a pretty good idea when my cars need something or don't...or when they are yanking me around. Anyway, I've had a few issues with Koons and their service department yanking me around (telling me that the brakes on my car were "break in" brakes and are manufacturer designed to be changed during the first 10k mile service....). At the 10k mile service, they scratched the rear corner bumper of the car. It's pretty minor to be honest, but nonetheless, I called them out on it. They denied it and said there's no way they could have done it and it was surely me. They didn't realize I usually take before and after pictures when I get my cars serviced (particularly the sports cars like my M collection) and knew that my car wasn't scratched prior to going in. The frustration with their service department continues to grow. I will probably continue to buy my Lexus cars from Koons, but with this scratch being the last straw, I will be looking elsewhere for service. I'm tired of their service department yanking me around on money-grab, false service claims. Everyone has good and bad side, now you know about Koons.

caudis tennyson

My wife and I had a wonderful experience at Koons Lexus of Wilmington. The staff were knowledge, patient and provided us with the car that we desired. Our salesperson (Kia Turner) did an amazing job. I would recommend this dealership to any friend looking for a luxury vehicle.

Christina Crooks

We had a great experience with Donna who assisted us with our purchase of a certified pre-owned Lexus. She was friendly, knowledgeable and a pleasure to work with. I would highly recommend Donna and the Koons Lexus of Wilmington team for a great care buying experience.

Wendy Maxwell

We have been having our cars serviced at Lexus of Wilmington for several years. We have other options since we live so close to Chester Springs Lexus. We keep coming back to Lexus of Wilmington for service because of one person, George Shar. He is the most professional, courteous and efficient service representative we have ever had the pleasure of dealing with. He goes above and beyond to be sure you are more than satisfied with your service ! He follows up every time no matter how big or small the job is. I recommend him to my friends and family all the time ! Great place for service 5 +++++ stars !

Yuriy Shevtziv

Very impressed with service department at Koons Lexus. Great communication, responsive, flexible. Would definitely use their services again. Paperwork was delivered with the vehicle with all descriptions of the services provided. Clear and transparent. Great job!

Rick LeRoy

Andrew was an excellent salesman during this buying process. We had several vehicle options to choose from and Andrew was very helpful in explaining all of the details needed to ultimately get us into the right car. Thanks Andrew for your honesty and hard work !

maj61r

I took my Lexus in for service and walked out with an additional Lexus. I had no intention on purchasing a new car 2 weeks ago. We were introduced to Doug Horst and he was very responsive and easy to talk to. His laid back demeanor is what every salesman should have. No pressure. At the end of the long day (after closing), Corey Reed set/showed me how to use the features on the car. He was fantastic! Customer service at Koons is impeccable! All around great customer experience! Marlene Potts

Thomas Welch

Had an excellent experience buying a used car here. John Skehan was our sales person and he was patient, very personable and with not pushy at all. He and his co-workers were very accommodating, especially considering we had our 3 week old daughter with us. John worked with us to get the best deal and work out how we could meet our budget. We also had the pleasure of working with the sales director Hadi, who was very nice, up-beat and took the time to explain everything to us with the financials. All-in-all a good experience and we are happy with our vehicle and would recommend.

Yasmín Lebron

The best team , Friendly, fun and very helpful. I love going to this place

Tanine Jones

Jesus Colon went above and beyond his job title in my book. He listened and heard me when I discussed what I was looking for in my dream vehicle. We discussed why the RX is the perfect SUV for me. I couldn’t ask for a better experience in purchasing a car. Jesus is the best Sales Rep at Koons Lexus. ❤️❤️❤️❤️

Rod Koff

1. Service scheduling process is poorly managed: call center associates that cannot help to proceed with the simple tasks of scheduling a service appointment; ineffective call redirection; online scheduling lacks an option to choose a particular consultant. 2. Lexus is considered a premium brand, and dealers charge premium cost even for the regular maintenance. But with Koons my car had never went out of service properly washed - service consultant always had to do additional cleaning himself and wipe out all around the vehicle. 3. Koons Lexus dealership is tight, has not enough space on the parking lot, no designated parking lots for the service vehicles. On the other hand, George Shaer, assistant service manager, did his job great yesterday, as always. Thank you and your technicians, George! Few words about sales management. My GX is almost 3 years old. It can be traded in now. Sales managers at Koons tried to cold call me once about a month ago - of course, with no success and no follow-up. But NO ONE from sales contacted me yesterday at the dealership when I visited service and had enough time to listen to their presentations, financing options, and to have a test drive with new Lexus.

Anna-Marie Schowalter

I have called to the dealer, they don't always return call. I made an appt, but they had me waiting an excessive amt of time. I have seen changes over the past few years where they prioritize and value a new customer more than existing. Love the product but would suggest a different dealer.

Lindsay Yeager

I bought my certified preowned Lexus IS 250 here last September and was very pleased with my experience. The customer service was fantastic and the finance team matched my interest rate at 1.99%. I'm very happy with my vehicle, but I noticed a pulsing in the brakes that I took in to get checked out at a different Lexus service center. I found out there were after market brake pads and rotors that made the pulsing sensation on braking but was advised it was not a safety issue. I called Koons Lexus of Wilmington to inquire about the after market parts. Leigh explained to me CPO vehicles may have after market parts from the previous owner and unfortunately are not covered under warranty. Leigh did not want me to hang up the phone unsatisfied, so she said she would call me back. Within 10 minutes, I was on a 3 way call with Leigh and the service manager Jason. They explained that although the parts were not under warranty, they believe customer satisfaction is much more important. They offered to replace the after market parts with Lexus parts with no hassle or no questions asked. A couple weeks later the job was finished at my local service center and my brakes feel much better! Many thanks to Leigh and Jason for their impeccable customer service! Even though I do not live in the area, I would go back to Koons Lexus of Wilmington for my next vehicle purchase; I highly recommend this dealer to anyone!

Chet Boggs

George, the service manager, took excellent care of our Lexus during our visit. From the time we checked in, through the service process (replacing O2 sensors), George kept us informed of any updates and provided every detail of the repair (including the return of an aftermarket part). I highly recommend Koon’s LEXUS service department ... ask for George. ***** 5 stars

Terrance Williams

My salesman DJibril was informative about the Lexus brand as this was my first Lexus purchase. My mindset was fixated around a certain budget and with no hassle or pressure I was able to achieve my goals. Kudos to the finance department, management, & salesman easiest vehicle purchase for me by far.

B. Lee

I saw the car posted on CarGurus and I knew when I read the description, this was the I was getting!! I called in and the sales manager referred me to Donna. She is a really nice lady, but doesn’t explain much, and comes across as overwhelmed and impatient (especially on the phone). The mirror frame was cracked, but it wasn't noticed until the next day because I purchased the car at night. I guess since she seen I wanted the car, she didn’t explain the features, nor did a final walk around of the car, which is how that issue was missed. I sent numerous emails and made several calls, but nothing was resolved until the customer service manager Lee called me. Lee definitely saved this review and made my experience a lot better!

Guerline Laguerre

My salesperson Martin Ervin was courteous, knowledgeable, kind and understanding. In other words this guy is awesome! I had a wonderful experience at the dealership.

Nicole Hann

I've gotta say, this was one of the easiest car dealerships I've ever delt with. It was smooth going, no trying to talk you into anything bought our family of 4 lunch. The whole thing chefs kiss 🤌 …

Chris Gatzi

Had a recent experience with Koons Lexus concerning my 2017 IS300. Had tire wear issues and my vehicle did not pass inspection after just turning over 20,000 miles. Matthew Kesner, Assistant Service Manager, went way above and beyond the call of duty in accomplishing to make my experience a very positive, good outcome. Also, I went a step further and called Lexus corporate and because of my customer loyalty with Toyota products in the past, also had a very good customer experience.

Connie Madariaga

My experience at Lexus has been nothing but incredible from purchasing my vehicle with Eric who was so helpful and understanding and truly helped me find the car that I wanted and needed , and not to mention his knowledge about cars is truly impressive . Also thank you so much to Leigh and George for also being so kind and pleasant , and everyone else in that building that I have had the pleasure to speak too, your kindness goes a long way . A happy customer ❤️

Emmanuel Bingan

Erik was great he went above just to make sure I was satisfied

Yoli G

Chris provided excellent service. He was professional, courteous, and knowledgeable. Our RX350 was serviced well. Thanks Marc. We were so impressed with Chris and his information we are considering trading in for a new 2021 model.

Nancy Stafford

Koons Lexus, both sales and service, definitely exceeded my expectations. They are all so welcoming and honest and that's hard to find in a dealership these days. Sid, in sales, was not pushy. He actually made the experience fun and comfortable! Rob Payson in service was such an honest and pleasant person to deal with! The full service detail was so worth it. My vehicle came out looking like it just came off the showroom floor. Everyone here treats you like family. They do care. I have purchased and leased quite a few vehicles in my past but I have NEVER experienced the treatment as I have received here at Koons Lexus. You will not be disappointed!!

Joanne DiGiovanni

I called for a service appointment while driving home from PA on a Friday nite. I was told to come right in. I did and received a loaner (not a klunker) to take me home. Always, the experience at KOONS Lexus IS outstanding. Even when there’s a wait - which there was, I never mind. Why? —- A beautiful showroom, Customer Lounge with TV, fireplace, charging station, computers, and snacks. Expect to receive your car back done right the first time and prettier than you left it. And, it’s especially nice to have my same service person there, George, whom I’ve known for 17 years. All things considered, you can count on getting what you pay for... and then some.

Terrance Turner

I enjoyed working with the team at Koons from the sales rep. KIA TURNER to DJ the finance person as i stated i'm looking for a car for my wife so Koons is on the top of the list for car dealers.Great job team i'm looking forward to working with you again.

Stephanie Tadlock

I had an incredibly positive experience working with John Skehan and Kevin Glenn. Earlier in the week I walked out of another dealer's showroom after they changed the price on a car when I sat down to sign paperwork. I left feeling angry and frustrated but I'm happy to say the experience I had at Koons Lexus of Wilmington was the exact opposite. The entire experience was pleasant. They delivered on everything they promised. They were courteous, kind and efficient. The best customer service I've ever experienced. I've been bragging to everyone ever since! They will have my business again when it's time to buy another car. Outstanding dealership with employees who truly care about their customers and making them happy.

Eric Burkhart

first class..beautiful facility..greeter helped me get coffee..salesman was professional..service department responded quickly. only complaint..i felt they demanded more personal info than was necessary.

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Joe Schwizer and Rob Payson are both amazing. Everyone that works here is very kind. Extremely helpful and considerate when it comes to all vehicle servicing needs. Recommend this dealership to everyone looking for a car or that may need help with servicing!

Sherrine Espino

I honestly can’t say enough good things about Koons! Every experience I’ve had since purchasing my car in 2018 has been superior. I no longer live in the area and drove 5 hours for my service because I do not trust anyone else with my car. They knew this and hooked us up with a great deal. As long as I’m able, I will always bring my car back to them.

Jacqueline

Lexus in Wilmington is huge and has two locations. The facility is super clean and classy. They have a good snack and beverage station if the meeting takes longer than expected! They have a great selection of cars that are in great shape and for their condition, the price is low! They match prices to their best ability. Our sales rep was John T. Skehan Jr. and the Manager who helped deal our car was Drew Greene! They are both very friendly and accommodating. They tried their best working with my needs in the cars option and understood what I was looking for! John Is someone you should go to if you are looking to buy a car! John is amazing and extremely hospitable. Both my parents who speak little English and are quick tempered, John was super nice and patient till the end and knew what to do to sell and please them as well! If you know you want a Lexus, go to the Lexus dealership in Wilmington Delaware and look for John T. Skehan Jr.

J Blaine Somerville

I purchased a used LS460, not my first Lexus, so I expected good service. After my test drive I had a concern about the rear shocks. The service after that was exemplary! I purchased the vehicle that day and your salesman, Rob Sweet insisted that you would inspect and repair any issues and then would deliver the car to me over 140 miles away out of state! I was constantly kept abreast of the service schedule and definitely notice the difference in the vehicle. Your team made and kept promises while over delivering. I was told that my business was appreciated, but was also shown it by all I came into contact with; I expect to return for my next purchase.

Susan Rash

As always my experience was very good. I used the concierge service which was both timely and convenient. The supervisor for my repairs, George Shaer, stayed in touch advising of recommended and needed repairs for my approval. I have always taken my RX to this dealership and would highly recommend them.

Lauren Bello

I have been a long-time customer of Lexus of Wilmington (10 Years!!) and this was my first purchase under the Koons brand. Doug was my salesperson and he made my purchasing experience quick, easy, and without any issues. I also enjoy how they now have a delivery specialist, Matt, he was very knowledgeable on the vehicle I bought and also very professional. If I had to go and do it again, I absolutely would!

George Shilifkin

The service manager George acted in a courteous and professional manner. This was our first meeting and he addressed me by name when I entered his area and treated me like an old friend. The service was performed and the car was returned when promised looking sparkling clean.

Morgan Levy

Purchased our 8th vehicle last week from Koons. Once again, we had excellent sales assistance from Drew Green (pre owned manager). He listened to our needs and was successful helping our daughter with her first Lexus purchase. We keep coming back because we love the Lexus brand and trust the service team headed by Rob Payson. Rob treats us like family. He keeps all of our vehicles serviced and safe in a timely fashion. Leigh in customer relations keeps us satisfied and checks in from time to time to make sure everything is well. Kudos to the entire team. Joe Amra (GM) leads a great team! Can't wait to come back. -Robert Griggs Levy

Thomas Strang

Came in for small safety recall for passenger door handle and did the winter safety check special for $24.95 - needed an alignment and oil in gearboxes- Danielle Stevens was my service advisor. She made my visit - She kept me up dated on the progress of my car through the service and was extremely friendly.

Ken K

We purchased a beautiful 2003 LS430 from a friend - and brought it to Koons for a 90K service ... which was a little stressful as we had no experience with Koons before. I have to admit that the service was excellent in all aspects ... and I have confidence that all work was done properly with certified Lexus parts. Just a great experience from end to end ... we'll be back.

Stephanie Strocko

I had a better than great experience at Koons Lexus of Wilmington. My sales consultant, Jim, was wonderful and made the entire experience enjoyable. The service consultant, Matt, made learning about my new car easy and exciting while make sure I understood everything I needed to know. I received an awesome deal on my brand new car and from the time I walked in to the time I left I was treated with nothing but respect. I am beyond happy with my decision to buy a new car from Koons Lexus of Wilmington and highly recommend the dealership.

C. Zimmerman

My experience with Doug Horst was excellent. He was very professional, informative about the purchase of my 2013 Lexus ES 350. Most of all, he had a pleasant personality and answered my many questions in detail. Also, Leigh Encarnacion is tops and is an asset to the dealership. She was kind enough to sit with me for 1 hour and explain all the computer related aspects of my auto purchase. I would highly recommend this dealership.

Dr. Natalie P. Alford

For more than ten years, I have been a repeat client of Lexus of Wilmington, both with purchases and with services. The entire staff is extremely professional and helpful. Once again, on last Wednesday, I had the pleasure of working with John T. Skehan, and a first time with Sales Manager, Thomas Little, Finance Manager and Cody the young man who walked me through the digital setups for my new RX350. Once again, I am very pleased with the caliber of staff members who processed my recent purchase. These gentlemen are extremely knowledgeable about the products and procedures and in my opinion are assets to Lexus of Wilmington, As a result of their professional skills and concern for this customer, I am the beneficiary of their knowledge. Lexus of Wilmington you should be proud to have them as employees of your organization. Again, thank you John, Thomas and Cody.

Kim Roberts-Amenra (Mrs A’s Ancient History)

I have been working with a Lexus dealership for years in Pa. As I was near the end of my lease, I was scheduled to go back there soon. One day on a whim I decided to stop into Koons Lexus just to take a look at their inventory. It was the best decision I have made in a while. The service was excellent. Kia in sales was very professional and knowledgeable. She took time to work out all my options without being pushy or forceful. She worked out several quotes to find best vehicle at the best price for me. This is my fourth Lexus so I am not new to the level of service, but Koons was even another step up. Everyone was so polite and willing to answer every question I had. I was so pleased that I recommended Koons to a friend and they went in the following weekend and purchased a vehicle from Kia as well. She ended up having a very similar experience as I had and is still thanking me for the recommendation.

Virginia Belson

First-time Koons Lexus customer recently relocating from Florida. Concierge service was seamless for my 30K service. Danielle was extremely professional as were the two drivers who picked up and then delivered out car after service.

Jen D

Lexus of Wilmington is a classy car dealership. Their website is up to date and user friendly. The staff was knowledgeable and honest when I called about the Lexus RX 330 I was interested in. When I went to test drive the Lexus, Bob Barrett was my salesperson. He was very professional, patient, and hospitable when we arrived. After test driving the car, he listened to any concerns I had and was able to solve them. When I made the decision to purchase the car, the process was efficient and quick. Bob was very up front with us as he walked us through the whole transaction. We were glad to have worked with him. I would also like to acknowledge other employees from the dealership that helped get the deal done: Kevin Glenn, Chuck Rayson, and Drew Greene. I would definitely recommend buying a car from Lexus of Wilmington! If you want to deal with an honest, professional, and knowledgeable dealership, you should look no further than Lexus of Wilmington!

Tracey Pickett

I scheduled an appointment when I was informed of an issue with my airbag that needed to be repaired by a Lexus Dealership. My experience once I drove into the service shop was wonderful. Everyone I worked with was friendly and professional. I was even provided a very nice loaner vehicle (at no charge) because the work would take several hours to complete. Imagine my surprise several hours later when my freshly washed car pulled into the service area after the repairs were made! Not only washed but vacuumed inside too! WOW Keep in mind, I did not purchase my Lexus from this dealership but I can assure you when it comes time to trade in, I will be taking my business here.

Betty Logan

The staff was friendly, courteous and very knowledgeable about all the cars. The sales guy Erik took excellent care of me and I recommend Koons Lexus of Wilmington.

Alex Fernandez

I bought my first Lexus today and it couldn’t have been any easier!!! Thank you to Erik and the Finance director for getting me into my first luxury vehicle!!

Joe Polovoy

I have been a Lexus customer (Thompson) for over 20 years and have been very satisfied with the product and the service. I was looking to upgrade my ES300 and the Rx400h was my primary choice. I met with Doug Horst that day and he spent a lot of time explaining every aspect of the RX to me. Doug was a true professional and gave me the feeling that ‘the customer does come first’. I can honestly say that I have NEVER had such a great experience in purchasing a car. I met with other members of your Lexus organization during the purchase process and their consistency in quality of service was outstanding. I would be amiss if I didn’t mention Drew, Ryan, Kevin and Pernell. I will certainly be a returning customer and will highly recommend Koons Lexus to my friends and family.

Sherrine Espino

VERY IMPRESSED! I just bought a Lexus IS250 from Koons, and I can honestly say that this was the BEST car purchasing experiences I've ever had. The dealership was like a 5 star resort with ammenities to accommodate all the creature comforts. I walked into the front door and noticed to the left of me was a fireplace in the lounge. I knew this wasn't your average dealership. It was exquisite, but what made this experience even more amazing, was everything was done inside. They have an indoor used car warehouse which housed my new pristine 2011 ride with many others, and let me tell you- when it's 19 degrees outside you are so appreciative! The salesman was awesome! Very down to earth and friendly- everyone was! They worked with me and was determined to help make my dream come true. If you want a pleasant experience with a comfortable atmosphere go to Koons Lexus. They just gained a very satisfied customer for life. Thanks Koons!!! You're the BEST!

Lanae Robinson

Great atmosphere! Erik worked quickly and diligently to help me find my car!

Nino Toscano

I've had nothing but positive experiences every time I've brought my Lexus in for service. Rob & George, the service managers, makes servicing my Lexus easy and fast. In addition, they're always friendly and professional. When you purchase a premium brand, you expect premium service to go along with it. Rob & George always deliver on that promise. I've owned 4 Lexus's, and with service like this, I am sure I will be getting a 5th.

Mark Mazzetti

First Class service at Koons Lexus of Wilmington - in particular - I am grateful to have (once again) Matt Kesner as my service specialist. Matt insures the work is done properly and on-time and he is quick to suggest any Koons discounts available at that time or coming up. A+ for Matt and to the staff at Koons.... Mark

Ann Horner

I bought my first Lexus from Koons two and a half years ago. Dan Hayes, my salesman, could not have been more of a pleasure to work with. The process was stress-free, quick, and simple. Lexus of Wilmington certainly made a great first impression with their warm, welcoming and friendly staff. Because I had such a great sales experience, I decided to use Koons for my servicing needs as well. Their service staff is equally as welcoming, and they are extremely knowledgeable and know their products inside out. I will continue to purchase and service with Koons Lexus of Wilmington for years to come!

Jane Baskins

Went to Koons Lexus this morning, finally, to get an airbag recall fixed. Every single person I encountered was friendly, knowledgeable and helpful. George (of the Jungle) was terrific! Kudos to you all. Have a safe, happy holiday!

Derrick T

UPDATE 9/3/2018: The dealership made amends for their prior mistakes making me the customer their top priority. Worked with Stephan (salesman), Leigh (CRM), and Drew (Sales Manager) to resolve all issues with payment and vehicle issues to my satisfaction. Communication was through and daily until all issues were resolved. Thanks Drew and Leigh! Stephan was a Rock Star, and I would highly recommend him as a salesman to work with in future! Derrick T Worst overall dealership experience ever!! Found the car I wanted, agreed on price, and it was all downhill from there. Car not detailed at pickup, missing floor-mat, broken component in car. Dealership owed me a substantial amount of money back from trade, told multiple times you will get the money at pickup. Yet during car pickup given excuse that I would get my money following week. For weeks I followed up with the dealership asking for updates on outstanding issues: car detail, missing floor-mat, wheel repair, broken component, and my check. No one person took control to ensure all parties inside dealership accounting, sales, services were all on the same page. Given a different story by every person I spoke. Finally a month after owning the car items are being addressed. Took 4 weeks for dealership to send my check. Then sent it via regular mail not sent overnight mail with tracking number. The level of stress, inconvenience, and lost of trust this transaction caused is unforgivable!! The Salesman, Stephan, was the best part of my experience.

George McFarland

Marty was tremendously helpful in the purchase of the car and went out of his way to make the best purchase for us. He gave us options that my wife and I were not considering and in the end we were more more than delighted Marty and Koons were there to help.

Karen Hurst

Our car buying experience was a pleasure, thanks to Dario McCollin. From test drive to day of delivery, he was informative, a good communicator and comprehensive in acquainting us with all aspects of the vehicle. He made the process smooth and fun !

Brian Mazur

I have had nothing but good experiences with Lexus of Wilmington. Everyone at the dealership is friendly, helpful which makes me feel at home. I particularly like the care my vehicles get at service time including the loan car we have waiting since we live quite far away. I am a retired service manager from a New Jersey dealership My saleman, John Skehan is the best. Always making sure the car is ready and on time, answering all my questions. He even calls me at home to make sure everything is alright. He is dedicated to his profession and his customers

Jameela Bynum

I am very pleased with the service i received during my recent Lexus purchase. The Sales Coordinator, Jim R., as well as the Tech Specialist, Matthew Stern, really helped to make this an extremely pleasant and stress-free experience. I highly recommend working with Jim R. He is pleasent, knowledgeable and available. Oh yes, and my new Lexus is exceptional. I'm so glad I went to Koons of Wilmington.

Robin Free

Imagine taking a train from out of state to pick up your new car, only to find that it was not there. This story had a happy ending when Chris not only located the car, still on a truck, but also expedited the required detailing and paperwork so I could leave that same evening with my new car. From the moment Chris picked me up at the train station and took me to the dealership, I felt I was with people who were working with my best interest in mind. Everyone I dealt with was pro-actively helpful and appropriate. The pricing of the Luxcar interior and exterior protection was half of what the “other dealer” in Maryland quoted. I was happy to find a dealership with straightforward and honest people. Thanks to Chris, Kim, Hadi and Corey, tech specialist extraordinaire. This wonderful team personified what customer service can and should be.

Sarah Allen

Amazing Experience. Donna was awesome. Wish I had got out of my Jeep Cherokee much sooner. The service and professionalism of this dealership was wonderful. Love my Lexus!!!

Yuhu Zhai

My wife and I had the best car buying experience with Lexus of Wilmington. We have been looking for a 2013-2014 Lexus ES350 for a while and been to a few different dealers but never had the comfortable experience when working with the salesman. Doug and his team listened to our needs and ensured we had the best experience from the very beginning when we met him. He is very knowledgeable and very professional. High recommend him to anyone who is looking for a good place to buy. Only wish he could spell my name right.:) There was a mistake from the Financial Department - paper work was done in a hurry so they put down the wrong VIN number on the paper but this was corrected the next day

Mark Licht

I can't say enough nice things about my service experiences at Lexus of Wilmington. Jason and Rob have gone above and beyond to ensure my experiences have been top notch whenever I stop in for an appointment. I live in Baltimore and travel to the Wilmington location to have my services/repairs performed, because I don't want to deal with anyone else! I have never had to wait, have always been greeted with a professional smile, the customer lounge is neat and accommodating and the work has been completed ahead of time and thoroughly. Theirs should be a model for service departments everywhere.

Courtney Weida

Everyone who works there is very nice and makes you feel comfortable. They do get rather busy but still make sure you’re taken care of. Erik O helped us out and I highly recommend him for any help on a car. Super helpful, knowledgeable, and great to work with!

Jim Sirkis

These guys are the absolute best!!! Second Lexus I've bought from them in 7 years. John Skehan is a great salesman. No pressure, great buying experience, and extremely helpful. Matt Stern, Vehicle Delivery Coordinator did a great job showing us how everything in the Tech package works. I highly recommend this dealership and working with John if your buying a Lexus.

Dave B

These folks are PHENOMENAL! Typically I hate dealerships so I decided to use Carfax (not Carmax). The vehicle I went to see didn't meet my expectations so I sat with Dario and told him my buying parameters. He then took them to Drew , to find me a vehicle. Before I left they found me exactly what I wanted. I test drove it and met with Pernell for the finances. Very thorough, meticulous and pleasant. After the purchase Cory gave me a crash course on the operating system complete with upgraded package. I never bought a car out of state so they recommended a top notch inspection station. The car passed with flying colors and Koons handles the registration so I only have to wait for the plates. Today I got a follow up call from Lee who wears many hats but customer service is her main job. Koons of Wilmington De Is a top notch Dealership and I hope to use them in the futuer. They made me feel like a welcomed family member. THANK YOU KOONS.

Karen Mcdannell

I have purchased 6 Lexus' from Koons Lexus over the past years. This has been by far the best and most gratifying car buying experience I have ever experienced. The dealership just completed a mega-renovation and it is truly a sight to see. The staff, sales team, service team, parts team, and management team are truly top notch. Nowhere will you find better people and service. They take pride in this. This Dealership gets high marks on educating their employees with professional courses on a regular basis. They do everything to make your experience perfect, and follow up with you to make sure. The cars are exquisite and feel like a million bucks. I would choose no other dealership or car brand now that I found Lexus. A big Thank You to all who have helped me over the years.

Renee DeLaine

As a long time customer I have found Koons Lexus of Wilmington to continually provide professional dependable and courteous service. Their service reps like George S. are always genuinely attentive to the customers needs and takes the time to explain every aspect of your services before, during and after your services.

Jessie Bui

Bought my 2020 RX350 from Harry then brought back 6 months later to have my mirror changed due to vibration problem while driving. Talked to Harry and he took me to see Chris Pentz to discuss about the problem. Chris was helpful and he had it changed for me within an hour. The mirror works really well now without vibrating. I was happy with the service here.

2190 Jacquelynn Martorana

I can’t say enough about how I was treated from the time I walked into the service area to the time I left. Anthony Tracy and his team took such great care of me when i came in to have my 2015 Rx 350 serviced. I didn’t have an appointment but Anthony got me in and assured me that i should not be there too long. He made me feel like family. Anthony even recommended a great restaurant to me as i am not familiar with the area. I wasn’t even done lunch when i got the call that my car was ready.

Gil Johnson

Sales Associate John Skehan went above and to assist me in the purchase of my RX-350. He had multiple clients waiting for his attention, however he was able to balance the needs of all while still providing superior customer service and attention to detail with my transaction. John kept me updated, as we all know, purchasing a vehicle is never a quick transaction, however John consistently updated me while I waited in the beautifully appointed and very comfortable lounge. I will only purchase future Lexus vehicles from Koon's Lexus of Wilmington and definitely from John Skehan. Keep up the Great work!! Best, Gil

Carl Yoselowitz

Ryan is very good at his job, as someone who spent over twenty years in the retail side of the Automobile business both in sales and management he is valuable asset to your organization.

Andrea Barros

We just had service at Koons today and it could not have been a better experience. Mo took excellent care of our car and us. They completed the repair quickly , gave us a loaner so we could do a little shopping while they worked and we returned to pick up a clean, shiny car. Mo - you are terrific to work with!

Thomas Myers

Met with Marty in sales at Koons Lexus in Wilmington, last Wednesday to review our options as our lease was expiring. Marty was professional, friendly and demonstrated active listening skills, reviewing the different options for a 2021 NXh. We will be picking up the new SUV next week as there were none in stock. He and his team found the vehicle and the color we wanted. Thank you for the wonderful service and hospitality. Sincerely, Tom and Diane Myers

Lettie Perry

I had my first experience with Kuhn‘s Lexus I normally go to another dealer and probably would have because I didn’t find exactly what I wanted the first time I went. However experience that I had with the sales person Eric Ortizia close enough to bring me back. Never in my 66 years have I experienced such customer service and caring. Eric has called me numerous times to make sure that things that were promised we’re done and then I was happy with my vehicle. You have just gotten yourself a new customer Eric I will be back when I’m ready to trade again. I truly felt that the customer service I received at Koons of Wellington was The Way customer service used to be and needs to be today. Especially from someone from that generation gave me hope to know that manners and caring still matter. Again thank you Erick for all you’ve done for us.

Carey Bradley

I’ll preface this whole review with three qualifiers: 1) everyone at Koons Lexus is always super nice to me and very helpful; the facility is beautiful and up to date; service is easy to get into and the valets were very quick. 2) Koons Lexus parts department has been great to me for almost 20 years 3) I wouldn’t have left this review if the dealership had not sent me a text asking me to. I bought a new-to-me Lexus private sale and decided I wanted an OEM auto starter installed. I have a family friend who used to work as a certified Lexus tech (I won’t mention where but there’s only one Lexus dealer in town) who tells me it’s a 2 hour install but the ecm has to be flashed by the dealer. No way around it. The part can be purchased new from a Lexus dealer in CA for $180 shipped. I called Koons Lexus and scheduled a service appointment to have the auto start ecm installed and flashed for $560. When I arrived I was told that was an inaccurate quote and it would be $720; $240 for the part and 3 hours at $160/hr. he explained that the ‘call center’ had given me the quote incorrectly, they do it all the time, he’s talked to his manager about it before but there’s nothing he can do, etc.. I asked if I could buy and install the part and bring the car in for the flash, and he told me they would only do it if I bought the part from them and they installed. I told the guy to bring my car back around and he should probably try to do something about the call center lying to people. I drove away salty just because of what I felt was a bait and switch, but by the time I got to work I called back and left a message that I really don’t want to go aftermarket and I was supposed to get paid on a big job this weekend so keep the part and I’ll get it done next week. He called me back and said he could offer me a coupon for $100 off and should’ve done that before I had left. I took the car back, they gave me a 2021 for the day, I paid the $620 and everything was fine. So in the end they billed me the full retail $240 for the part and 2.375 hours at $160/hr to install it, but I felt like they worked with me and they made it a pleasant enough experience. Would I have taken it somewhere cheaper if I could? Yeah, I would. Would I have been able to save hundreds of dollars if they’d let me install it myself? Yeah, I would. Whatever. Car starts.

Rob Mustachi

I have been purchasing cars from Koons Lexus for many years. This was my eighth car purchased there and it was better than ever! They have a new Sales Manager named Gus that it a fantastic guy! I purchased this car from Rob (the salesman) and he was excellent as well. I highly recomend This dealer and these two people to anyone shopping for a new car.

Carmen Davis

I just purchased my first Lexus this weekend, and I could not be happier with my experience because of our salesman Scott Smith. Scott by far exemplifies the Lexus model and reputation of superb customer service! I truly appreciate his kindness, sincere interest, and attentiveness to all my concerns about purchasing a car. If you want the best car buying experience you will ever have...see Scott!

Chris Leivers

***Koons Lexus of Wilmington*** Trying to buy a car for our 21 year old daughter during the COVID-19 Pandemic was a miserable experience until we met Donna at Koons. Each car lot that our daughter contacted had their own rules, ranging from not being able to physically see the car you were buying, to no test driving, and setting up appointments that were almost a week out without the ability to reserve the car we were interested in. A simple phone call to Koons explaining how this kid kept losing cars before her appointment was all it took for them to accommodate her (dad was a little bit of a d*ck over the phone). Donna stayed late and was able to get our daughter in her new car easily. She came off as an authentic blue collar woman who was as compassionate as she was cool, and quickly turned our car buying misery into an overall awesome experience. Without a doubt we’ll be returning to Koons Lexus of Wilmington in the future! -Chris L.

micgi dude

Amazing customer service! I worked with Elvis and bought a IS300, which I love!!! Great vehicle ♥️ I’m very happy with Koon’s! I highly recommend them!

Pamela Stampp

Koons Lexus of Wilmington and in particular my service advisor Rob Payson, truly go above and beyond to ensure that I receive exceptional customer service on every occasion. I have been a satisfied customer for over 14 years and they continue to work hard to earn my loyalty on every encounter!

Javier Mada

The day after I wrote the review below I was contacted by the costumer relation manager Leigh Encarnacion, she took the time to listen to me regarding my bad experience I had at the dealer. She was able to take care of the broken fog light (I had a picture to prove it), and she also had the dealer write me a check for the expenses I had right after I bought the vehicle. Besides taking care of my issues the most important part was the great costumer service she showed while taking care of my concerns. With all that being said I can say I recommend Koons Lexus of Wilmington 100% percent, because if even something goes wrong they will make it right unlike other dealers that will just take your money. Side note: Just make sure if you have any concerns to contact Leigh Encarnacion she is the right person to go to and will do her best to solve your issues. Original review I purchase a used car from here in 2011 and the experience was nothing but great and excellent. I came back to purchase another vehicle in March, 2015 to have a very bad experience with how things were handle that day. The day of the sale the vehicle needed a detail and also had a tired with low tire pressure, I did not want to take the vehicle that day because I wanted it to be detailed first and all the issues taking care of. Since I was very pleased with my first experience I trusted that these issues would be taking care of next day as it was promise by sales man. I got there the next day I was told the vehicle could not be detailed, I drove back to the dealer and spoke with a manager who was able to have my car detailed that day after waiting for 2 + hours and plus another hour driving to the dealer, waiting for a manager, talking to the manager, and then driving back to the place where they do the details. Not to mention the bad time they me go through I was really upset, since I was lied to by a place I had high expectations of. Once my vehicle was giving back to me after the long wait it wasn't even detailed they did a 20 min job in two hours they did a regular wash and just vacuumed the inside and put shinny stuff on dash that is all they did. That week I called and spoke with the sales man who schedules me again to get the car detailed again I dropped off the vehicle and this time the job was done correctly. When I asked the salesman about the car getting the tire pressure fix, getting an oil change, alignment, and transmission fluid changed. He told me he can have the car schedule at a mechanic that did not work in the dealer at it was located somewhere else because that is where they service their used vehicles, I did not wanted to go that route since it was regular mechanic I did not know, so I ended up taking the vehicle to my own mechanic and paying to get the tire fix since it had a nail and also paying for the services that needed ( that should of been done prior to selling the vehicle), and the vehicle was sold to me with a broken fog light not the sales man never mentioned to me of course. I was left with a very bad impression I tried emailing a manager never got a response. Overall the customer service for my second experience was horrible, but at least the two vehicles I purchase from the dealer came out good and very pleased with my purchase but again not with pleased with how I was treated.

Stephanie MacKenzie

I highly recommend Koons Lexus of Wilmington for your Lexus Sales, Service, and Parts needs! The staff is absolutely wonderful and accommodating. Everyone goes above and beyond to help their clients and make it a truly remarkable experience. After working there for nearly ten years awhile in college, I knew I had to return to purchase my first Lexus because of the expertise and caring nature of the staff. Pernell went above and beyond to help my husband and I purchase our brand new NX, Matt went over all the technology in the car to ensure we understood how to use all the amazing features, and Rick made sure our car had all the new accessories available- which were all in stock! Purchasing a vehicle or completing routine maintenance can become stressful, but the staff at Lexus of Wilmington take the stress out and make sure that their customers are well taken care of. We will be sure to go back for any of our service, sales, and parts needs.

Debbie Gioquindo

This was the best car buying experience I have ever had! John T Skehan is the best! A few emails back and forth, we had a price for the car, a price for the trade-in and two business days later he delivered the car to us 1.5 hours away. He spent 2 hours with us syncing up our phones and garage opener, explaining every detail of the car to us. Made me a Lexus of Wilmington customer for life. In fact I have already referred someone to him.

Sean Lucas

By far the best car-buying experience I've had to date. Service was impeccable. I had Lance B. as my Sales Consultant. Lance was extremely knowledgeable in all things Lexus (and more!), courteous / friendly, and available whenever I needed him. I trust him. I'm sure if you live in Wilmington, you've seen many a Lexus from Koons. There's a reason: they have the best staff, the best facilities, and one of the best products in the area. I heard if you live within a two hour drive, they can pick your Lexus up for service. Awesome!

Patricia Hanzer

I was very pleased with the maintenance service received. I asked for a more involved service than what was originally scheduled. My advisor, Anthony Tracey, was glad to assist me with my request, including arranging for a loaner car and contacting me to advise of updates. He was very friendly and professional and very much appreciated. It was a pleasure conducting business with him and the other customer service personnel. Thank you!

Melanie Desilets

I have been a Lexus owner for 14 years. I am in the process of purchasing my 4th Lexus. Jason Bender has been our service rep for the past 14 years. I met Jason when I purchased my 1st Lexus. I was so impressed with his professionalism and his wiliness to go above and beyond to make sure his clients are happy. My husband has switched from BMW to Lexus as well. My next Lexus will be purchased through Koons Lexus of Wilmington. My personal experience with Koons has been phenomenal. During our visit to the dealer ship the staff was extremely polite and professional. If you have the opportunity to work with Jason Bender I am confident that you will find him as pleasant as we do!

J.J.H.

George has been phenomenal throughout the entire day. He very patiently took his time reviewing, updating, and answering all my questions referencing my car during my drop off this afternoon. George consistently stayed in touch with me via phone calls and/or text informing me of updated status and with a final call to inform me of the detailed work that was performed and that my car was ready. Thank you very much George, as your kindness, understanding, and professionalism was much appreciated.

Christine Bader

Dario McCollum was the best salesperson I ever worked with. Very enthusiastic and helpful. Kept on top of my concerns. Followed up when needed. If you want a new Lexus, contact Dario at Koons Lexus of Wilmington.

Kenny Duthie

Fabulous dealership. Received world class service from a knowledgeable and caring advisor who provided honest advice and affordable prices. I would highly recommend this to any Lexus owner. Even though it is luxury, you get incredibly competitive pricing. UPDATE: I liken this place as the Chick-fil-A of car dealerships when it comes to service and customer satisfaction. Amazing that they actually come to your house as a courtesy with a nice Luxury loaner to pick up and drop off your vehicle for FREE!

Liz Page-Kramer

John Skehan is the best car salesman EVER! Ask for him when you stop by. Not pushy and very knowledgeable. This has been the best experience I've ever had buying a new car. Jen Beamish was great with the financing process. Before I left, Drew the tech specialist was so patient, spending an hour explaining how the car works. He is fantastic! Koons Lexus of Wilmington- hands down, the only place to buy a Lexus.

R Gordon

I have bought 3 cars from Lexus of Wilmington and hands down my recent experience with Erik Ozoria was the best! I purchased a 2019 Lexus RX350. Erik has first class service and goes above and beyond. I was torn between Mercedes and Lexus but Erik’s service supersede Sales at MB of Wilmington. The car was delivered on time, seamless transaction, negotiated everything over the phone, and he drove the car to my house before purchasing due to my tight schedule.

Richard Levin

We had a great experience when we acquired our Lexus from Koons. John Skeehan our sales rep was knowledgeable, thorough and pleasant to deal with. Matt Stern our tech rep was equally competent and pleasant. We liked it so much that 2 weeks later we went back and acquired a second car.

MrJimbarone2

Everyone should experience purchasing a New Lexus From John Skehan at least once in your lifetime! I have been purchasing new and used cars since 1981. My father was a used car dealer so I have had too many models to mention. Within the past year I had purchased a Range Rover Sport for my wife. She takes care of her vehicle as well as anyone I know and keeps them immaculate. We had multiple problems which included having to replace an engine (30k) and multiple trips to very uncooperative dealerships. Last time I said one more issue within next three months and we are selling the Rover. Didn’t go a well before engine light came on again. At that point first thing I said is “it’s time for a Lexus”. Her parents have had 6 of them over almost 10 years (3 each) and never had a vehicle in the shop once. They highly recommmeded John and from start to finish he couldn’t have made the purchase any easier and more professional than he did. He explains everything and he truly cares about doing the right thing for you. I’ve been a Realtor for 32 years and my business is all about service. John and the others involved in our purchase provided nothing less than exceptional Service. Everything I’ve ever heard about Lexus stands true and quite frankly my wife and I both love her Lexus car greater in all aspects than her Range Rover. We will be Lexus owners for life and John will always be our sales rep.

Michele Julian

I recently had one the most pleasurable business experience's in my lifetime. I had some service problems with an Rx 350 that I had recently purchased elsewhere and I met with the service director Jason Binder regarding my issues. I could easily go on and on about how accommodating, professional and efficient he was in resolving my concerns...I would recommend this service dept to anyone who needs a professional ! Thank you all at Lexus of Wilmington ....great job! And i will be back with my family and friends!!!!!

Juan Shahid

I have been a Lexus customer since 1996, this company has always been attentive, personable, detail orientated, and concerned about my best interest. Never seeking to gouge my pockets he consults then we discuss , and we do what best for me. I recently purchased a LS460 from Wilmington Lexus. I have have had (2)GS 300's, (2) LS 430, and now the 460. I had a few unusual occasions to bring my car in for service, from day one, Mr. Rob Payson has been my service consultant. He has been more than be kind, patient, courteous and helpful. Making my customer experience stress free, and the best ever, from any dealership. I only deal with him. He has welcome me there and more than exceed my expectations each time. I trust and respect him, and I am grateful to have a consultant like him,

Melissa Kogut

I recently had my Lexus is250 serviced. 5 stars describes my experience. The Lexus Service Team(Jason Binder) was phenomenal! He ensured I was well taken care of. His friendly mannerism made me feel like I was part of the Lexus family! The service that Jason provided will most definitely keep me coming back. Thanks Lexus- Thanks Jason!!

Melissa S

Harry W. I have never written a review for anyone from a car dealership, but I do believe this one is not a difficult one to write. I stopped in to check out first hand, the 2015 Lexus. The Sales Consultant that came to assist me, was Pernell Pressley. What a great personality, and customer service manners. I am old school , and little things mean a lot. I already researched the car before coming in. I would have known right away if he was giving me the sales pitch. There was no pressure to buy, and he answers the questions, I was not certain about, taking whatever time was needed to go over everything. I left knowing I would purchase the car. My wife was impressed with him as well. Let's not forget Matthew Stern. He showed my wife how to operate the car. She was overwhelmed with excitement. She could not get over the key less start. The color was great and the extra features a bonus. We have no complaints and will recommend Koons Lexus of Wilmington to anyone looking for a nice Lexus. Thank you for going above just getting through a sale to remember a sale or no sale deserves courteous and friendly service.

Jessalyn Phillips

I want to give an outstanding acknowledgement to Jazz in the service center. Our 430 LS is a pride and joy for our family, and we aim to take care of it with the best service. We are very loyal to the Lexus brand, and the service provided by Jazz only extended that. We will be providing our business to him in the future. He provided attention to detail and extreme product knowledge. He was sensitive to budget and price along with winning us over as long term customers. I was extremely satisfied with his worth ethic and customer experience provided to us. Thank you, Jazz!

Robert Cimprich

If you want the confidence that your lexus will perform reliably and well, the. Koons is your place. They are thorough and competent in the maintenance and combine that with customer service that makes you feel respected and valued. Worth the price

Nick DeCarlo

We would be happy to recommend Koons Lexus of Wilmington to friends and family. Doug Horst and the staff at the dealership were extremely helpful from the time we began our search until the purchase was completed. While the dealership and the vehicles speak for themselves, it was Doug's diligence and support that ultimately led us to becoming Koons' customers. Having purchased vehicles from other dealerships, our experience at Koons was extraordinary. We could see ourselves going to Koons the next time we are in the market for a vehicle.

Taylor Lundin

I highly recommend stopping into Koons Lexus of Wilmington when looking for a new car. I'll be honest, before walking in they were not my first choice but the service and sales experience I received was first class and I couldn't see myself going anywhere else. Doug Horst was really patient and laid out all the options and was extremely helpful in picking the perfect car for me that I am very happy with.

Mary Ann Troxell

I have been a Lexus owner for 3 years and I have been a very satisfied customer since I have switched from Audi to Lexus. Great customer service and professionalism is extremely important to me and I find that the Lexus of Wilmington exhibits both of these qualities AND MUCH MORE. I enjoy driving my Lexus everyday and have only serviced my car for routine maintenance. I find the service department to be extremely friendly and thorough. I love they way my car drives and handles and as a woman I feel safe and comfortable. If you have never owned a Lexus before, I advise you to try one out and find out what satisfaction is really about. Thank you Lexus of Wilmington for simply making me HAPPY. A loyal customer!!

Linda Grady

John was easy to work with during the Leasing process of our 2017 RX 350. We contacted John a few months prior to our current Lexus Lease expiration. John mentioned that we would be able to get into a new Lexus Lease in December "A December to Remember". John promised he would contact us in December which he did. This speaks volumes! Once he delivered our new Lexus, John went above and beyond and did a "personal delivery" of a couple of items that we had requested. We would purchase again from John at Koons Lexus of Wilmington. Leigh was amazing She took her time introducing herself to both of us and sharing her experiences. Again, great interaction with employees of Koons Lexus of Wilmington.

Nichole Gibson

Erik was very knowledgeable and informative throughout the entire process. He made me feel comfortable from start to finish. In fact, the entire Lexus team was awesome and very personable.

luke sil

I recently bought an L/certified vehicle and couldn’t be any happier. Absolutely amazing car buying experience! From my initial contact with the dealer to the final sign off. I drove from Northern Virginia because they absolutely have the best prices. Customer service was Outstanding and they got me in and out the door with no hassle. I want to thank Brian for the headache free buying experience. I would recommend this dealer to anyone.

Michelle Moore

I'd been looking for a snow toy for about a month or so, and shared my needs with Mr. Eric Mangrum. He told me he'd look into it. It'd been about a month or so and he called to say he'd found my truck. It was more than what I wanted to spend, but, he "sold" me on this 08 Chevy Equinox. I love my new snow mobile. My experience was professional, polite, efficient and pleasurable. Eric assured me, that I was in good hands. His love and knowledge radiate through him. Incidentally, I also drive a Mercedes E350, I've owned a few Mercedes over the past 10 years. Eric, in his expertise and techniques may have just lined me up for my next luxury vehicle. Kudos to you Lexus of Wilmington, for employing such customer service professionals. Thank you Eric, for ensuring my long, rainy workday and commute was effortless.

Mark Edwards

Great experience dealing with Cathal, Victor and James on a busy Saturday afternoon.

Melanie Trexler

I just leased a beautiful new Lexus last week. The whole experience was amazing from the moment I walked in I felt I was with family. Jon Skehan was thoughtful to my concerns, professional and treated me with the upmost respect. He worked diligently to provide me the best price for my vehicle. A very patient man. I never felt that what I asked for was too much. The women in the office next to him who crunch the numbers were also extremely professional and accommodating. I would be remiss if I didn’t recognize Drew Saksa the vehicle delivery coordinator. I’m not techn savvy and he never made me feel like an idiot. He was very professional and extremely patient. Not to mention a very nice personality. He’s young and Koons Lexus has a great keeper in Drew. I see him definitely growing with the company. As for John he is my go to guy for my next Lexus.

Bernadette Cummings

This was my third visit to Koons Lexus since I had my vehicle. Each time everyone has been courteous and helpful. However this time when I called and spoke to Rob explaining the problem, he immediately made an appointment, Upon my arrival to your office, I met with him personally. He was very helpful, trying to see if the problem could be resolved. But after his immediate help, he returned with the final analysis. I am happy because unlike other mechanics/dealerships he did not pressure me. Having employees like him at your dealership makes a difference. Thanks again Rob.

Hilda Burton

The customer service people are always very friendly, knowledgeable and helpful. Today's person, Anthony, kept me informed along the process of having my car serviced there. The free pick-up and delivery service is a definite plus. I enjoy dealing with everyone at Koons.

IMPACT Irrigation

After visiting six different car dealerships and dealing with too many unprofessional sales people, I walked into Lexus of Wilmington and met Samantha. She was professional, courteous, friendly and extremely patient. Kevin the sales manger was very friendly and informative. Thanks to Samantha we drove my Lexus ES 350 home the same day. Doug Horst and Mr. Rash made the final paperwork painless. Lexus of Wilmington is the only place I would buy a car. No other car dealership will ever compare. Wonderful experience!!!! Exceptional customer service!!!

Kat Aden

My car buying experience was awesome ! As soon as we entered the showroom salesman Chris Nepi was there to greet me. Taking me to his office and making me feel welcome and at ease. He is honest, gave me 100% of his attention and knowledge. Very respectfull and never sweating under pressure he remained composed at all times. Highly recommend him.

Patrick Turner

Dario did an excellent job and was a pleasure to work with. What separates him from the rest is the fact that he has a passion for cars and knows what he is talking about when it comes to HP, torque, vehicle trims, engine sizes etc. It’s refreshing when a sales person actually knows about cars and the differences (lc500 vs Rcf vs isf vs is500 etc.)

B Zoufan

Been bringing my CPO RX here since I bought it in 2012. Got to know Rob Payson over at the service department from day one and have seen nothing but excellent service and he always goes out of his way to earn my satisfaction. You know maintaining you car when you've got tons of other things going on is not exactly a priority but I have to admit that I actually do enjoy coming here and sometimes get to work away from the office and get more things done and at the same time get my ride maintained, cleaned and ready to go. Yes, they're the only Lexus dealership in the Wilmington area, so you could argue, with no competition, they don't have to try hard. If anything, I can tell you is that they work very hard and Rob, his manager Jason, and their service team earn your business day in and day out.

Brenda Berrien

I had a pleasant experience at Koons Lexus of Wilmington. As always they were efficient and thorough. I especially like how they keep me informed of what services are needed and provide the cost upfront. Great customer service.

Victoria Beatty

Doug has been very patient with my indecisiveness - ha ha! I knew I was going to go over on my lease miles and wanted to turn my lease into a purchase early, understanding I'd carry negative equity. When I came in just to fill out that paperwork, Doug found a 1 year newer model with the same exact features and considerably less miles for not much more than what my payment was going to turn out to be on my current car. I had run Doug through the ringer with situations and possibilities and he brought me everything I needed to make a decision. I'm very happy in the end with my newer car and the customer service I received from Doug and everyone at Lexus of Wilmington.

Venus Davis

I had an amazing experience here last Friday my service person was Jazz and his supervisor Moe gave me customer service that I haven't seen anywhere else. They should perform customer service trainings for other Lexus dealerships and anywhere else that are struggling with customer service complaints. I would never return to my original Lexus dealership it's worth it for me to pay gas and toll, so I can feel appreciated as a customer rather than someone just collecting my money and sending me on my way. Everyone I encountered there was friendly and wanted to do everything to make me feel comfortable and to make sure my needs were being met starting with the young man that greeted me when I pulled in (didn't catch his name). I highly recommend this location they will get my business and my referrals. Thank you for all you guys did it was truly appreciated. It was nice to see that all dealerships aren't the same and y'all stand out from the rest definitely a breathe a fresh air.

huong nguyen thi xuan

I was so impressed with Elvis who helped me to choose the right car after several visits. He was so nice and helpful in my first visit, so I decided to come back to Koons Lexus of Wilmington for the second time and finally bought a great car withs his kind help.

Linda Luker

My partner and I went to Koons Lexus to test drive a Lexus hybrid SUV. The experience was awesome and our sales person Doug Horst was an outstanding person to work with. We picked up the car two days later and there were no surprises. Love the car and love the employees at Koons.

Kash Goins

I have been coming here consistently for the past three years, as my family has become loyal to Koons Lexus for our automotive needs. In the Service department, I am fortunate to be regularly handled by Jazz. He has a personable, yet professional demeanor and is very upfront and honest about the services and associated fees. His service has instilled a confidence in me to remain loyal to Koons, even in times where another dealership would offer more convenient scheduling.

Amber O'Cone

David Jackson is a superior sales consultant. He is knowledgeable, professional, and goes out of his way to assist in any way possible. I highly recommend Mr. David Jackson, he is top notch.

Denise Thompson

Koons Lexus of Wilmingon is the absolute best car dealer I've ever been to and I just can't express that enough! After purchasing my car there I vowed I wouldn't purchase a car any where else. I honestly didn't believe that an honest car dealer existed, until my Koons experience. The people are friendly and inviting, they helped me figure out which model best fit my needs without being pushy. I didn't feel any pressure to make a decision. Kevin, one of the sales managers was extremely helpful and friendly. Kevin made my car buying expereince fun and painless. Service has been great! I look forward to my next purchase at Koons. I highly recommend Koons. The best way I can put it into words, they treat you like royalty!

Victoria Williams

I had the most amazing experience at Lexus of Wilmington. Matthew Stern helped me with all of my questions and concerns about my ES that I recently purchased. He was extremely patient with me and guided me through the ins and outs of the navigation system. When I arrived I was unsure of how to use anything but now I feel very happy! He also taught me how to use Pandora. I will definitely be back buying another vehicle from this dealership!

Keith Stuart

I would like to thank Matt from service at Koons Lexus in Wilmington Delaware. He is always super professional, and knows what it takes to get the job done. Thank you for making our 30,000 mile service go flawlessly. Sincerely, Keith Stuart

James Byrne

We were extremely pleased with the entire experience at Lexus of Wilmington. Our salesman Doug Horst made the entire experience enjoyable. I normally dread purchasing a new car, but Doug gave us a great deal without any hassles. Amanda of the technical staff explained the high tech stuff and helped me to sync my phone with Blue Tooth. This was our second Lexus from Lexus of Wilmington. We decided to buy a new Lexus after recently speaking neighbors who just purchased a new RX 350 there. They were impressed with the service and sold us on your dealership.

Joana Gillett-spio

I’m very happy 😊 with my purchase from Koons Lexus of Wilmington Delaware. They were very professional and gave me a great deal!!!!!! I only went there to inquire about a car and left the dealership very content. I drove home with my new car, 2015 Honda Pilot with fewer miles. Thank you so much for bringing my search to an end. I’m truly grateful to Bob and Robert for working things out for me. I will definitely recommend this dealership to others👍.

D Hill

Great salesman. Best service. Beautiful car

Greg Baumann

George and the crew at Koons Lexus always do a fantastic job...from the scheduling process, to clearly communicating what work will be done and has been done, to the quote, and the drop off/pick up. George is excellent to work with!

Angel Blaine

I purchased my 6th vehicle of my lifetime from Koons Lexus. I must say it was the best car purchase experience I have ever had. Me my husband and 6yr old went about 7pm at night and we had plans on window shopping. I laid eyes on a vehicle that I love and decided to purchase that night. Armando Charriez was my salesperson. He was very polite, even gave my Fidgety six-year-old snacks. He was very patient and kind. Lexus offers so many perks and well “let’s say Lexus spoiled me . I will be sticking with the Lexus experience for years to come .

Linda Rebstock

The service they provide is really great. They always call and let you know what's happening. I also had the Lex Care put on my vehicle when I purchased it and that was the best thing I ever did. Well worth the money. Chris, in the service department, was great to work with. Thank you all for doing great work.

Alfreda Smith

George Shaer was the service rep that helped me. He was extremely polite and very informative about the service scheduled for my Lexus 450h. The customer service I received was exceptional! A. Smith

Sharon Jones

I recently leased a Lexus at Koons in Wilmington. My salesperson, Pernell was the absolute best ! He spent a lot of time explaining the car features, transitioning from one lease to another, all while being considerate of the time restrictions that I was under. I would highly recommend using Koons Lexus and Pernell for future purchases!

LuAnn Gill

Erik went the extra mile for the exact car that I wanted and made it happen!!

Darrin McKenna

Easily the best car buying experience I've ever had! My salesman was Pernell Pressey who took care of every detail, answering all my questions over the phone or online before I even showed up to see the car. When I picked up the car he didn't rush the process, we went for a 30 minute test drive, he answered all my questions and had their technology specialist come over and set up my car based on my personal specifications. Outstanding experience, I would definitely recommend Pernell and Koons Lexus of Wilmington.

A Shel

Rob Payson is one of (if not the best) service reps at Koons Lexus. I have been serviced by 3 others in past 3 years. One was absolutely awful (thank God he's no longer employed there), and other 2 are still there and provide good service. My service experience w/Rob dates back to Oct 2012 when I purchased my new 2013 ES300h. Less than 18 hours from purchase, I had an unfortunate incident where yellow road paint splashed on my car and tires. When I called Koons, no one was helpful or seemed to care about the matter...that is, until I spoke with Rob. With each service since October 2012, I have worked with other service reps, but somehow Rob manages to 'clean up' where other reps have fallen short. He gets the job done and does so with excellence! Koons and all who are serviced by Rob are lucky to have him. Others may barely or simply meet expectations, but Rob goes above and beyond. Thanks, Rob, for always ensuring that customer service and satisfaction are priority. In these modern times of high tech, it's good to know there are still a few gems who understand the value of GREAT one on one personal customer service!

Tracy Simmons

UPDATED AT THE BOTTOM....I met with Andrew and Pernell. I must say the experience and customer service was excellent. There was a situation that Andrew jumped right on. I’ve been calling Pernell after the purchase nothing but help and respect. Some dealerships don’t want to be bothered after you make the purchase but not those two. If they’re not available they get right back to me. Corey was the first one to help me when I went to the service area. He was very nice and basically stayed by my side until Andrew came. (He’s also the one who called Andrew for me). Also the other Drew who showed me how to use everything and set up my Bluetooth for me was so nice and patient. My experience was outstanding and I will recommend them to my friends and co workers. Thanks for making my first Lexus purchase a great one. If you’re buying a car ask for Andrew And Pernell you can’t go wrong. I’ll say hello in 5000 miles guys. It’s too bad I’ve been back to the dealership 3x in 3 weeks with this car. Everyone basically knows me now and that’s not a good thing. Though I can say all the guys are very nice and friendly and Anthony and Leigh have been wonderful. Even Pernell still helped me. Thanks everyone but hopefully I WONT be back until my 5000 check up.....spoke too soon got my car back today with a scratch and a ding on the back door. SMH

EJ Coors

There’s a certain level of satisfaction one should come to expect especially, when shopping for a high-end vehicle. The customer experience provided by Koons was far and above what I could imagine. The entire Koons team is extremely passionate about creating the ultimate customer experience. They’re not satisfied until you are. It’s not forced, it’s a genuine feeling of comfort. I highly recommend them for your next vehicle needs. I’m extremely pleased with my GX 460 and the level of service provided by the great team at Koons.

Rena Kramer

Today I had my appointment with Corey Reed as I just purchased a new Lexus NX and had no idea how to work most of the systems in the car. He was very patient with me and gave me easy to understand directions on how to operate the systems. He even coached me on how to sync my garage door opener in the car using one of the remotes I have rather than having someone have to manually press the learn button on the actual opener on the garage ceiling. He also entered a number of destinations in my Map App and Waze so I could see how do to it. I appreciate the time he spent with no pressure to rush. He also told me to call or stop by if I had any further questions or issues. It's important to have employees who are effective at what they do and make the customer feel at ease.

Jennifer Miller

I would highly recommend Koon's Lexus if Wilmington. Dj was a pleasure to work with. He listened to our wants and needs which made the car buying experience smooth and painless. Thanks again for all your hard work.

bhavna patel

Great customers service! Amazing job on actual labor work done for replacing break, oil change and tire rotation. I will surely return to Koons lexus fir future needs on my lexus services.

Lindsay Giardina

This has been the best experience with their service center. Other places toyed me around but then I called Koons to get my alternator replaced and they were so helpful, friendly and quick. I was having a really bad day and I was crying when I dropped off my car. 3 service members hugged me, got me water, gave me words of encouragement and helped me so much. They gave me a loaner so I could get home to my kids and they really cared. Matt was a huge help, he was so reassuring and helpful and I’m grateful for not only the service work, but for the kindness shown to me. Thank you.

Michael Yulsman

Our salesman, John Skehan, was extremely professional, helpful and accommodating in all aspects of our car buying experiences at Koons Lexus in Wilmington, DE. So much so, we purchased two new SUVs from him in one day. He worked with us all day to help us find the perfect vehicles to drive off the lot. The facility was very updated, comfortable and almost immaculate. The people who work there, especially the receptionist and Kelly, the technical support professional, were friendly and willing to assist you in any way. We will continue to do business with them in the future.

Pastor Melinda Graves-Story

George Shaer has been my service advisor since 2006; he has never failed to give the best attention to detail regarding the service of my vehicle.. It was a pleasure as always to do business with him from the beginning to the end. Thanks George for getting me out of the service department in record time!

David Lee

I came to this dealership more than 100miles away just to try to purchase a vehicle. The sales team are really great to work with. Sales Managers are the best to work out the best price. So, agree to it. I will definitely be back in the future for my next generation.

Monica Alvarez

Overall Excellent Experience I had never purchased a car at a dealership before buying one at Koons Lexus of Wilmington, so naturally, I went into the process with many preconceived notions of dealerships and car salesmen. Bob Barrett and Chuck Raysor were NOT what I expected. They were both patient, accommodating, and of course, very friendly. The cars move fast there, so there it's a pretty low-pressure sales approach, which was just what I needed. I can't say enough about Bob and Chuck. Simply stated, they were great to deal with. I highly recommend Koons Lexus on Pennsylvania Avenue in Wilmington!

S C Malone

In Ocotber of 2011, I purchased a Lexus GX for my mother. We had a great experience! The sales Manager, Kevin, was very helpful. He kept us laughing the entire time. He was fair & made the experience very pleasant. Even when we call to schedule maintenance for the SUV he goes a step above! We can depend on Kevin to make it a pleasant experience from the time we drop our car off and he has a courtesy car waiting til the time we pick it back up and he is there to greet us with some kind words and a few jokes, but overall ensuring that we are satisfied with "Lexus" experience! In our opinion, Kevin is a GREAT asset to the team!

Susannah Eckman

The people at Lexus of Wilmington are incredible! My cat got stuck under the backseat of my Lexus and could not get himself out. I took the car over to the Lexus dealership with 15 minutes left in their work day. Everyone there helped, most especially the technician who was the last one still at work when I arrived, who carefully and expertly removed the seat from the car. The next day, the manager called me to check on how my cat was doing! They are thorough, courteous, and -- frankly -- AWESOME! Thank you Lexus of Wilmington and keep up the outstanding work and customer service!

Joe Koskol

I have purchased three vehicles from Koons Lexus of Wilmington, and will purchase my next one from them as well. I have always had tremendous service from this dealership. Recently, their Customer Relations Manager, Leigh Encarnation went above and beyond, resolving an outstanding issue with my RX-350 within the hour.

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