Reviews of Passport Mazda. (Car Dealer) in Washington (District of Columbia).

Passport Mazda

541 Reviews

346 Comments

Car dealer

Mazda dealer

5050 Auth Way, Camp Springs, MD 20746, United States

Description

Information of Passport Mazda, Car dealer in Washington (District of Columbia)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of Passport Mazda

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Reviews of Passport Mazda

Dewan Raza

I had an excellent car buying experience at Passport Mazda! My sales rep Adrian went above and beyond to ensure I had a great buying experience. I traveled from Houston to purchase my vehicle and Adrian very kindly picked me up from the airport. He was very helpful with all the questions I had leading up to the purchase and held the car for me until I was able to make the trip over to buy the vehicle. Adrian displayed exemplary customer service skills and truly made my visit a wonderful experience! The staff at Passport Mazda were all very kind and congratulated me on my vehicle purchase after traveling from Texas. I also really appreciated the fact that Passport Mazda does not include any additional or hidden fees that some dealerships do these days. They don't play games - very professional, kind and straightforward. Would highly recommend this dealership and especially working with Adrian. Big thank you again to the team at Passport Mazda for a great car buying experience!

Qingyang Liu

My experience here has been incredible. It’s a terrible market to buy a car now. Normal wait for Japan made cars we’ve asked around is generally more than a month. But we’ve discovered that this dealership has a new car that we want arriving in less than two weeks (what they told us at the very beginning). It turns out that the car arrived in five days! The sales consultant Adrian was incredibly helpful on help us booking the car and later pickups. He even gave us ride to the food court nearby while waiting for the car to be cleaned. The finance manager Carlos is also very supportive. We are very pleased with this experience!

Monica Crawley

I couldn't be more pleased with my new purchase!! I had the BEST buying experience with Carlos James and Richard. They ALL we're great patient and on point. They helped me get to a price that I was comfortable with and didn't try to force a sale on me... Mind you this was the 3rd Mazda dealer that I went to. I won't even go into details about the "others" but I will go into details about how GREAT and professional the guys at Passport Mazda were!! Thank you Carlos James and Richard!! If you are looking for a great sales experience I highly recommend Passport Mazda!!

wyatt cunningham

Absolutely in love with my new vehicle (2023 Mazda CX-50 Turbo) . My salesman was Adrian and he did a great job working with me to get me into a new vehicle even at such a young age (19). 10/10 would recommend this dealership as they stand by not charging any ADM or dealer markup like many others are doing these days and they also do very well to get you to a reasonable payment and making sure you get exactly what you are looking for. Thank you Adrian for helping me with my purchase :).

Stephanie Stefanski

Adrian, Carlos, and the entire team at Passport Mazda really went above and beyond to make my first vehicle purchase experience incredibly easy and efficient. They offered a great deal, competitive and more affordable compared to all other dealers in the area. Adrian shared a lot of great knowledge and insight about the vehicle, and even helped me with first time car owner tips. I would definitely recommend others come here for their Mazda needs! I’ve been very happy with my car purchase to date :)

Shaun Douglas

I was EXTREMELY satisfied at Passport Mazda!!!! I got treated exceptionally well, and Ms. Tonya Mickey and the rest of the crew did a great job at meeting every one of my needs as a customer. The air in this establishment is so pure. I was also offered many treats while I was in the process of purchasing my car (coffee, water, etc). I would recommend any and everyone to this Mazda franchise.

VAR

I purchased my car at Passport Mazda on 5/21/2022 and my experience was top notch. I was previously dealing with another dealership closer to my home but they dropped the ball on the deal so I gave my business to Passport Mazda in Suitland even though they were much further away. Communication is key and Passport always kept me up to date via text messaging. Rafael answered all of my questions and kept me updated on the status of my car's arrival (global supply chain issues). Likewise, the purchase process was straightforward and quick thanks to Mark Barrow. Everything from initial contact to sales to financing was handled quickly and professionally. A month later I came to pick up my new plates and they put it on for me in 2 minutes with no wait time. That's great customer service. I also need to add that every person I interacted with was friendly and pleasant. This dealership is a well oiled machine which is what a business should be. Thanks to all that helped with my '22 CX--5 Turbo purchase.

Mc Orso

No games just business! Andre Paulet took very good care of me, and I was in and out within a few hours on a busy Saturday. These folks are professional, extremely courteous and efficient. I would recommend this store to friends and family without a second thought. They offer extremely competitive and transparent pricing, you can't go wrong with Passport Mazda.

Fred Bao

Got my dreamed MX-5 Miata RF with exactly the color and interior I was looking for, kudos to the Passport Mazda team and the exceptional sales expert Adrian! My experience couldn’t be better comparing with other Mazda dealers around the area. Adrian is super responsive and communicative, and surely know his business, got weekly updated throughout the wait and ASAP notice when the car arrived. No surprised charges, no redundant purchasing processes, and plentiful snacks! Keep up the good work Passport Mazda, and to these who saw this review, don’t hesitate, com and join the Zoom-Zoom family!

I W

Love it when I can go in and tell a person exactly what I want and how long I want to spend working on getting it done. I spoke with Kenneth and gave him my three important points and he delivered. I appreciate it when a person tells me what they know and what they don’t when I ask a question. Everything went smooth, no goofiness, happy to purchase a car from him.

Gina Archibold

Everyone knows that buying a car can be a daunting experience let alone stressful. From pushy salesman trying to close out their own deal and hidden agendas, my decision to purchase my car was a meticulous job. Then I found the services of Adrian Kanyek from Passport Mazda and he was a refreshing surprise to my car buying experience, he was pleasantly friendly, patience, and knowledgeable, offered me the best deal the market had to offer, and gave me the space needed to make my personal decision, That when it was the time to make my purchase the choice was made Adrian Kanyek was my final choice. I recommend this dealership over so many others in the DMV area! Thank you Passport Mazda and thank you Adrian. Best, Gina and Ivette

Aisulu Zhyltyrova

I am leasing a third car, and Passport Mazda provided me with the best service ever. Starting with the sales person Adrian, a manager, and financial manager Richard ( I hope I didn't mess up the names, although respectively I forgot manager's name, sorry). First of all, Adrian is one of the best sales associate I have met! Everyone was very professional, not too pushy, polite, personable, with good sense of humor, and gave me and my husband trustworthy feeling. We felt very comfortable talking to everyone and discuss things, and they were also very understanding! I have already recommended Passport Mazda to our friends. It is such a pleasure to drive my Mazda CX-5. Great doing business with you! Thank you guys!!!

Meazy

Adrian was one of the best salesman I’ve dealt with, everyone at Passport Mazda was amazing. If you ever are looking for a car Adrian will give you best deal.

S Raya

I’ve never had a better car buying experience. Adrian was extremely responsive by text and phone, and in person he was friendly, helpful, and made the whole process run smoothly. He took time to show us all the features of our new car and made sure our floor mats and cargo net were installed before leaving, and even topped off our gas tank. The manager and finance manager were great as well. They truly went above and beyond to make it a pleasant transaction. They put Carmax to shame. I highly recommend Adrian and Passport Mazda!!

zach buettner

The car buying process was super easy. Adrian was extremely communicative throughout, always responding to my emails extremely promptly. He walked me through the arrivals of multiple different trims of the CX-5 before finally arriving on the perfect match. Adrian kept me updated as I awaited the arrival of the car to the dealership. Upon arrival, the process was super smooth. I was in and out of the dealership way faster than anticipated. Adrian did a great job of walking me through the features of the car and the finance manager was easy to work with, describing all the additional options available without being overly pushy on purchasing any. There were no surprise fees at the end of the day. I would definitely buy a car from here again.

Brittany Henry

I've been coming to Passport Mazda for a long time now for all my car maintenance and repair needs. The customer service there is always awesome!!! The Service Advisor, Lydia is just wonderful!!! Lydia is so courteous and helpful with my car repair needs!!! She made sure my vehicle was taken care of!!! I highly recommend Passport Mazda for your car needs!!! Go see Lydia, she and the staff there will make sure your vehicle is good to go!!!!!!

Linda Dogan

The experience of buying my Mazda C-5 was great. Adrian was the best. Very courteous and listened to what I wanted. He kept me informed on the day it left the dock and the day it arrived here. This is my first Mazda and I will visit you again if I purchased another one.

Roger White

My wife and I had a very nice car buying experience at Passport Mazda. Thanks to salesman Adrian he guided us to making the right vehicle choice for our budget. I also want to thank service department manager Lydia for taking care of us .We definitely would recommend you guys to friends or family or anyone !

BMB

I wish there were an option for 10 stars, they deserved. Since I called to ask if they have vehicles available to sell Andre Paulet was professional, friendly and beyond understanding what customer service is. I was looking for CX5 for my college graduate daughter. We had a Infiniti QX60 for trade in paid off. He immediately answered all my questions . My husband, daughter and I drove 1:30 hr during traffic time, to get there but it was worth it the drive. Excellent service since we arrive. The manager comes and talk with us. We test drive later my daughter decided for CX30. The finance process was easy and fast. End up finance a small amount $$ they advise putting in my daughter credit to help her build her credit and was a great suggestion. Finance guy I forgot his name was amazing too vey patience with us, he didn’t complain or demonstrate frustration due the late time (was almost 10pm) explain everything and suggested extending warranty without pushing. We add them anyway since is her 1st car. Car was ready and waiting for us at front with a big golden ribbon 🎀 so cute we took pictures and left. All the employees are amazing. I bought a BMW X5 1 month ago from another dealer and the customer service and experience was awful. Andre and all Passport team make our experience memorable with my daughter 1st car purchase. We definitely look to do more business with them in the future. Thank you for working with us during this difficult times and thank you for the amazing service. Military friendly dealer too! 😁

Adebiyi Sobitan

Highly professional staffs. Mark Bowers was our contact and he was very helpful. Despite having a busy evening, he ensured he met our needs and worked with our budget. I have been to other dealerships and I think they all need to do extended internships at this location. Thank you Mark Bowers!

bhargav sr

Its all happened with one phone call. I had contacted Passport Mazda couple of times, but there was no response from there end. I had been searching for CX5 for a month. All of sudden, Nathan called me and said we have couple of CX5s coming in month end. So I quickly booked the car with initial deposit amount on Tuesday and on Friday I get a call from Nathan saying your car has arrived. Immediately went to the showroom, signed all the documents and purchased the car. I should appreciate Nathan’s patience, he stayed back with us till the last minute and made sure all the work is completed without any hassle. While picking up the car, Nathan made sure to explain each feature of the car in detail from exterior to interior. Thanks Nathan for such a wonderful experience. You are the best salesperson. If anyone wants to purchase car from Passport Mazda, please contact Nathan.

Gene Odemns

I purchased my mazda Cx5 September 9th and my salesman Adrian was Awesome his customer service is excellent!!! he made sure I was taken care of and walked me through the process of picking and choosing my vehicle, when he pointed this SUV out to me I was so impressed once I came back from the test drive!! it's a beautiful truck and drives so smooth, I would definitely recommend Adrian!! not to mention the staff is awesome and the service department manager takes good care of you as well and very detailed in communicating with you about your vehicle. very nice clean and state of the art dealership!!! Thank you Passport for your great customer services!!!

Wood Privacy

I can speak to the service side of the business. I brought my 2018 Mazda 3 in for the Android Auto/Apple Car Play installation and they returned the car to me four hours later without proofing their work. The Android Auto did not work and when I got home I noticed they didn't put the dash back together completely. But they made it right. I brought the car back, they took their time, got everything working, and in the end did a great job I think. I'm very satisfied with the outcome and I think the dealership has learned from the experience as well. Otherwise, their customer service is excellent and working with Jessica Rodriguez and Hunter Biggs at the service desk has been great. The dealership is modern and clean and fairly quiet. I was able to telework for several hours. The staff is all friendly and strive to provide clients with great customer service. But as with all things during these tough Covid times, quality staff is in short supply and people are doing the best they can to manage workload. I will continue to bring my Mazda here for service.

Daniel Duvall

Amazing facility and amenities. The customer service is unmatched. The service team that fixed my car was thorough, and gave me updates every step of the way. Best dealership I've ever had the pleasure of working with!

Josh Artis

I want to give Nathaniel (Nate) a big shout out at Passport Mazda for giving us a fantastic experience purchasing a Certified Pre-Owned Car. To start, Nate was persistent and responsive by email, but not in sell-y way, you know? He didn't bombard me like other dealers but rather he checked in and let me know he was there if I had any questions. When I did engage with him, he was a pleasure-- looking to make the process as easy as possible. Eventually, I went in to test drive the car, but was on the fence trying to decide between two different vehicles or if I should keep shopping elsewhere. No problem for Nate, he spent so much time with me, test driving the cars with me-- and I didn't see him even look at a cell phone the entire time. He was totally present with me, which was huge. I wanted a few cosmetic things changed on the car I was going to purchase. Again, no problem. Nate got the things done, ordered, and completed without a hiccup. He even got one of those big bows to put on the hood and took pictures of us with our phones. Yeah, we are those folks. Ha! After we finished the paperwork, Nate spent almost an hour in and around the car with us showing us how every single thing worked, especially the infotainment system which has a learning curve if you've never been in a Mazda. Super helpful! If I decide to upgrade or buy another car in the future, my first call would be to Nate at Passport. Great job and many thanks!

adam polk

Great experience with Adrian in getting my son a used truck. He was thorough and quite helpful throughout the entire process. Highly recommend Adrian at Passport Mazda if you are looking for a new or used car.

Patrick Caruana

Love my new mazda suv! Jay initially introduced me to the line of mazda suvs and took me for my first test drive. Came back few days later with my wife, and Adrian helped make mazda one of our top choices. In the end, Adrian helped us decide in favor of this one over other contenders. Both of them offered tremendous service and were extremely knowledgeable about the vehicles. Adrian continues to offer support and answer any questions along the way. Ultimately, we went with mazda because everyone was very welcoming and because we liked what we heard about reliability and customer satisfaction. Additionally, the car has a peppy engine and is fun to drive. Love the interior leather and the controls. So now we have the best of both worlds... a practical and yet extremely satisfying family suv. We hope to stay in the mazda family for years to come.

Veronica Franklin

This has been the best Mazda service center and I have owned Mazda for the past 27 years. Better than Chicago, Albuquerque, Northern Maryland and now here at PASSPORT MAZDA has provided prompt and fair services has been the best.

Kizuwanda Moore

I had no plans to purchase a vehicle. However, I was warmly welcomed by the staff at the Marlow Heights MD dealership, and I made a purchase. My salesman was Mr. Mark Bowers. Mark was great, friendly, helpful, and easy to work with. My family and I are very happy with our new vehicle, all the wonderful options and safety features is like driving a safety mobile.

Nick Blue

Ms Tonya Mickey was a great help with my car buying process and very informative as well, Ms Mickey has a great attitude and made me feel very welcome at Passport Mazda. This helped me feel like I made the right decision and look forward to doing business with her and passport Mazda again. Shout out to Carlos as well, very knowledgeable and I appreciate all the help from the two of them and the great team over at Passport Mazda

Sallie Green

My experience at Passport Mazda, Suitland, Maryland, was very satisfying. Our experienced salesperson, Jay was very knowledgeable and was able to answer everyone of my questions (I had a long checklist). The financial experience was also handled expertly and was completed within a very minimal timeframe. At the end of the sale, our salesperson once again provided expert service in explaining every system detail of my new purchase. The entire experience went very well!

Mark Z

Total professionals! Tonya didn't pressure or call me for a quick decision on my CX-09. She listened and suggested rather than try to "sell" me. Tonya also helpfully suggested a different car than I intended and I'm very happy with with my Carbon edition. They have most the documentation digitally and it made for a smooth buying process. They gave me a price for my trade in that was much higher than a competing Bethesda dealer. This was a relatively painless process and I would use them again.

Quianna Turner

Adrian was extremely knowledgeable and helpful throughout the sales process. We didn’t feel pressured to make a purchase and felt we made the best decision for our family. Overall a positive experience from beginning to end.

R B

Although ended up purchasing a vehicle in-state (Virginia), due solely to convenience, I want to give a shout out to Andre who was personable, knowledgeable, and communicative during my hunt for a specific CX-5. He's an excellent salesperson!

Haijian Shi

Nathaniel Hailu provided me multiple quotes, which were very attractive. His response speed is unbeatable. I would recommend to purchase new cars from Nathan in this dealership.

Farhan

Adrian was very nice to work with and did alot to make the purchase of my car very smooth. He even arranged delivery close to my house. I recommend working with them.

Gregory Coleman

Passport Mazda is an Outstanding Dealership. Ms/Mrs. Jessica Rodriguez is doing a great job as Manager of the Service Department.

Edna Mensah

The Passport Madza location at Suitland/ Camp Springs Maryland gave us a 5 star experience. First, the ambiance. This place is well maintained and feels luxurious without the extremely expensive price tag. Second, the sales rep. We couldn’t have asked for a better one. Adrian was extremely helpful and approached his work professionally without being ‘salely’. He really advocated for us to get some good incentives on the car and stayed late so we could finalize everything. Overall, extremely pleased with his service and will highly recommend him and his team. They delivered an excellent service!

CeCe P

A stone was extremely friendly and helpful. The GM was very accommodating, and Tonya and Richard helped get me into my dream car for the best deal!!!

Stanley Fraley Jr.

I had my experience with a multiple of car dealers and this one is by far the most professional and accommodating dealership ever! Rafael is a rockstar and everyone else as well!

katelyn shannon

Earl and the financial team did outstanding with our latest purchase of the 2023 cx-9! Hands down the best car purchase experience we have ever had.

Eric D.

I just left Passport Mazda after receiving exceptional customer service. Matthew, and his team, were extremely helpful. My car was ready within hours, and it is running better than I expected (probably better than it has in a long time). David got in touch with me as soon as repairs were complete. They made sure to keep me updated, informed, and met every expectation set. It was an added bonus to get to drive around in a brand new rental for the day. I would definitely recommend this Passport Mazda to anyone who needs their Mazda serviced, or wants to purchase one!

Tom Tibbetts

I had the privilege of taking delivery of two 2019 Miata 30th Anniversary Special Editions, one RF and one Roadster. Passport Mazda treated me with the utmost respect and professionalism, and catered to all my specific delivery requirements. The General Manager, Slavenko, provided outstanding leadership and customer service throughout the entire experience. Thank you, Slavenko! Zoom zoom!

chayanne Molina

Best Place to go and buy and service!!! I just bought my first car with Adrian and the other workers there and they were really helpful and friendly!!! Thank you Adrian, you are the GOAT

Shuvam DasGupta

It was a good experience for me to trade in my car to get an updated model. Adrian was really helpful and friendly. I would recommend others.

Monica Arango

Amazing experience! From sales to finance, everyone was incredible. Super kind, friendly and you can definitely tell they care for their costumers. I was nervous coming in, given that I am a woman, I didn’t want a pushy sell’s person taking advantage of my need for a car. Adrian was AMAZING!! Super pleasant to purchase my new car faith his help. Attentive and incredible are small words to describe the whole experience. They manage to lower my APR from 5.24% to 3.99%. Thank you to the amazing team at Mazda Passport!

Regina L. Miles

I made an unexpected stop here recently after seeing their beautiful American Flag while I was in the area. I also got a chance to briefly speak to a really nice Salesman since I am also in the market for a new or very nicely Used vehicle. I'm looking forward to coming back here asap to discuss getting a new or used vehicle soon....And to take more pics of their amazingly huge and gorgeous American Flag. I will update this Review and/or Rating (if necessary and/or appropriate) asap after my next visit here.🗽⚖️🚗🚙🛻🇺🇸 🌐🌏🌎🌍

Taea Simone

Good day all, I bought my gorgeous 2018 Jeep Cherokee with Passport Mazda! Jay, Richard, Andre, Mark and Mohammed all have been phenomenal during this process. I am super satisfied with the service I have received and my recent purchase. Everyone for the most part has been very accommodating and flexible when it came towards my husband and my needs/expectations. I am very grateful for these terrific gentlemen. It has been a pleasure doing business with them! Thank you for what you do!!!

Saagar Karwa

I was very pleased with my car buying experience! Adrian was very friendly, patient with all my questions and made both the trade in of my previous car, and new car purchase smooth and expedited. James, the GM also really helped in finalizing the deal, car loans details etc. All done in 2 hours!

Wei-Li Huang

We just had the easiest car leasing experience ever at Passport Mazda. Jay was our sales person and Slavenko, the GM. There were no pressures to buy. They just asked us what we were looking at and allowed us to even drive the car for a day to test it out. They were both 100% knowledgeable on the car's features. They responded to our questions very quickly and accurately. I never felt pressured or rushed. We needed time to decide if we wanted to purchase or buy and they were patient and waited for us to make the decisions. After we decided on the CX9 Signature, the entire process was smooth from the signing to all the other paperwork - thank you Richard for your expert work. You were so quick. Our new CX-9 Signature - awesome ride!

Jeria X

Absolute positive experience all around. I worked with Adrian primarily and he was very knowledgeable and listened very well to what I wanted and was looking for. The sales manager was very pleasant as well and NOT obnoxious like a lot of car dealerships typically are. I highly recommend Passport Mazda for all buying needs. I’ve only had my CX-5 for 2 days now but I know I made a great choice with this car and the dealership. Hands down best experience! Kudos to the entire team!

-

My salesman (Mark Bowers) did a fabulous job selling me my new 2022 Mazda CX-30. Originally. I was looking for a specific color, but decided to go with white after the color I wanted wasn’t available anywhere. Mark kept me informed about the dealership’s inventory without using high pressure tactics to try to force me to get a more expensive model. I had done my research beforehand and knew exactly what I wanted and what I was willing to pay. As a woman shopping for a car, I appreciate the salesman and the dealership (Passport Mazda) treating me with respect and offering me the absolute best price in the DMV area. Other dealerships wanted me to pay two to threes thousand dollars in additional “fees” alone that Passport Mazda wasn’t charging. Even though I came in near closing time and my purchase was completed after the dealership had closed, my salesman, Mark took the time to demonstrate features of my new car ( at night). I would definitely recommend Passport Mazda and my salesman, Mark Bowers to anyone searching for a new vehicle.

Kenyarda Nicholson

I had the pleasure to have been helped by the salesman Mr.Kenneth. He is a exceptional and extremely helpful salesman! He helped me meet my needs and demands for the vehicle I wanted. I appreciate his help and his honesty and I feel comfortable leaving off the lot with my new Mazda6 sedan. Thank you Kenneth! I highly recommend going to him when looking to purchase your vehicle from Passport Madza6 😁

Paul Fitzgerald

Unlike every other dealership we dealt with over the last few months of car shopping, Passport was straightforward and honest with us throughout the entire process. No attitude, no bait and switch, no finance scams, no mark ups, and no insane requirements to reserve a car. We felt so burned by the experience elsewhere that we kept waiting for the gotcha moment, but it never came. I am very happy with the purchasing experience there.

Jane Chang

Great experience with Passport Mazda. Adrian is one of the best sales I’ve dealt with, courteous, quick and responsive even after the purchase. Would definitely recommend here.

Christine Moore

The team at Passport Mazda made buying a car a pleasant experience. Yes, pleasant. Within 24 hours of my first online inquiry, I drove away in my new car satisfied with the way the Passport team had conducted business. Everyone I dealt with in the process was professional, courteous and respectful. No games. No back and forth. Just simple facts, details and transparency. Tonya Mickey, sales and leasing specialist, could give a master class on how to conduct sales in this new era of car buying. She provided me with a detailed out-the-door quote before I arrived in person to complete the paperwork. Her knowledge, insight, professionalism and attention to detail was only surpassed by her kindness and humanity. Mazda says they build cars to bring people joy. Well, Tonya Mickey brought joy even before I got behind the wheel of my new car. Here’s to more car sales personnel conducting business in the same spirit as Tonya Mickey. If you are in the market for a car, then you should check out Passport Mazda. I live in Alexandria, and it was worth the drive to venture across the river. Passport Mazda is true to the Mazda ethos of making every journey more inspiring.

Adrian O

Special shout out to Andre for selling me my Mazda MX-5 RF! As a salesperson myself I was very impressed at how this location conducts business and the overall vibe of the place is great. Andre was very helpful with the whole process and very transparent. Hit up Andre if you want an excellent experience buying a car.

Marchelle Moore

This was the best car buying experience ever. I viewed some cars on the Passport Mazda website. In just a few minutes, Teriya (Sales Rep.) reached out to me. Her customer service was awesome. We spoke through email and then later by phone setting up an appointment for me to test-drive the 2019 Mazda CX-5. When I arrived, she had the one I was interested in ready for me to test drive. Before I got on the road, she even explained all the features of the vehicle. Afterwards she was very attentive in what I needed when purchasing my vehicle. She also introduced me to the Sales Manager Andrew. Andrew assisted in the paperwork and made sure that I was getting the best service they had to offer. Richard in Finance was great. He explained in depth all of the packages and was patient as I made the best decision for me. Teriya, Andrew and Richard all treated me like family. I am so thrilled with my new car.

Hassan Saeed

Exceptional, exceptional service in a time of price gouging, unreasonable mark ups and dubious sales practices. Worked with Jay, who was upfront and very clear in his communication from the very first email. Handled everything from pricing, deposit and planning delivery through email (yes, all emails). Couldn’t have asked for more. Great job, and you have surely earned a loyal customer.

cedric jones

Mr. Adrian Kanyek, Mazda sales associate, exemplified exceptional customer service skills to please the "customer". In this case...."my son and I. We really appreciated his efforts, attention to detail and ,dedication....We thank Mr. KANYEK FOR HE'S services!

Gregory Wedge

This is the 3rd I had work done to this vehicle. I have always been satisfied with the knowledge of your advisors' & the technicians/ mechanics work. Thanwa was wonderful to work with. She is very professional & always keeps me informed on every step of the process of getting my vehicle serviced. Thanks again!

Muminah Al-Jabbar

I had a great experience on 12/17/2022 with Mazda Passport Service Department . Ms Thanwa Sultan , gave me the best service I have ever had. Thank You !

Stephanie Jacobs

NOTE: Getting a good deal on a car is on you - no dealership is going to work to save you money. Do your research, contact lots of dealerships, know the TrueCar and invoice prices, compare quotes, look up the incentives, and WAIT until you find the right dealer, time, and vehicle. Also, always ask for the 'out the door' price - the lowest selling price can be a trick to rope you into complicated fees. I contacted tons of dealers across a huge area using TrueCar. After comparing quotes, negotiating lower prices, checking average prices, and analyzing the latest incentives and deals, I ended up here for ONE REASON: they gave me the lowest price. Many other dealers declared they would "match any price" but ended up telling me "oh not that price...that price is too low", which is ridiculous and kind of ticked me off. I didn't have to jump through any hoops at Passport and I never felt like they were trying to swindle me out of my money (although they still want your money - it's not a charity). Not only that, the salespeople I dealt with answered all my questions and were extremely patient, despite my irritation persistence and attention to detail. The financing woman was hugely helpful and gave me real-life advice about my loan rather than abusing my inexperience for profit. They've also been responsive after the sale about a slight chip in my taillight, which they offered to replace this week. I walked in knowing the price I would pay (which was way below all the other dealers), signed the forms, and drove off in the exact vehicle I wanted. I couldn't be happier.

Tiara Brown

The service department was very busy but that didn't affect the service and care at all. I came here from another location and will never go back to the other one. There were kind, attentive associates and honestly that makes the experience.

S & S M-S

Everything was great except the wait. I know that buying a car is always needlessly drawn out but I was assured we would be in and out quickly. We were there for two hours.

Paul Potsiadlo

Adrian was fantastic is helping me get the car I wanted and he set up the car and my phone to connect to the technology. I just drove off the lot and everything worked perfectly!

Emily Watters

I worked with Adrian to buy a new car and was so impressed with his knowledge and commitment to the customer. He was very helpful in securing the perfect car for me! after going to many different dealers and leaving frustrated, I was very happy to come across Adrian at Passport mazda. He even went the extra mile(s) and drove the car so I could return my rental car. Very pleased with his customer service and positive attitude!

Y I

Purchasing my new CX-5 with the help of Earl, Rafael, and Richard was seamless. They offered clear upfront pricing, excellent communication throughout the process, and pleasant, pressure-free experience at the dealership. Passport Mazda is well ahead of its competition.

Adam Johnson

Great place to buy a car! Adrian helped me buy a new Mazda. He was very helpful, especially since it was my first time buying a car. Alongside the great customer service, they had the lowest price in the area. I highly recommend this place to buy a new car.

REN RAH

I truly had a wonderful experience with Passport Mazda for my vehicle service needs. I regret not having worked with this location from the start. It's conveniently located and accommodating. After an initial wait, it was determined that the repair would take more time and a loaner car was provided. The entire process was professional and worth it. I highly recommend this location for your Mazda service needs. CJ was awesome and very knowledgeable.

Shanté Alerté

Great experience from start to finish!! Adrian was super helpful (even before I stepped foot on the lot) and helped me secure my dream vehicle. From reviewing the differences in the trim levels, to showing me the cruise control and connectivity options during my test drive, to helping me set up my MyMazda app, I am thoroughly satisfied with my experience and purchase & I definitely would recommend Passport Mazda and Adrian if you're in the market for a new whip 😉 You WONT be disappointed!! Happy cruising 😎

Andre Norwood

I had my 2015 Mazda CX-5 front and back brakes replaced yesterday, December 28, 2021. There was a long wait before my vehicle was ready, but I can say that the vehicle seemed fine and I was very satisfied with the service. Also, I was given a printout of future work that needed to be done and a generous discount for waiting for awhile. Customer Service Representative Mr. C.J. was kind, knowledgeable, and kept me informed about the progress of my vehicle. I can also say that Mr. C. J. wants to make sure that the customer is satisfied and that he is a dedicated and concerned employee. I would like to say thanks again for everything!!

Phanpy Phouthon

We had a great experience at Passport Mazda. We were greeted with a smile and our sales rep Jay was enthusiastic and great to talk to. It was very welcoming, clean, comfortable, and the dealership has a very sleek and modern look to it. A lot of natural light coming in, especially when you’re shopping for a new car. It’s one of the nicest dealerships we’ve ever been to, and I’ve gone to a few over the years. My Mother and I went in before Hurricane Ida came through, and our sales rep Jay was helpful and kind to us, saying he’ll try to get us out before the storm hits. Everyone was super polite. Rafael came by to talk and get to discuss cars a bit. He was amazing and responded to any questions or concerns I had, also helped answer any questions we had before arriving at the dealership and leaving it. He offered for me to reach out with any questions I had after we’ve purchased the vehicle. Richard was also wonderful as our finance guy, not aggressive or pretentious like some others I have met at other dealerships. Overall, Passport Mazda was a great and memorable experience for me. Everyone treated us respectfully, not pushy, they made the car-buying process and trade so comforting. Had no idea that was possible. Oh, there were also snacks, coffee, and water available for us while we waited. I very much enjoyed the experience with everyone who helped us, and got us there in time before the storm hit. I would recommend this dealership and group to many others. Definitely worth the trip out. Thanks Jay, Rafael, and Richard for all the help!

Dina P

Did my first service on my new Mazda, Jessica was great. The process was easy and they check on you while waiting and update you if it’s going to take longer than expected.

Keshia Ross

I had such an amazing experience at Passport Mazda! Mark was my sales person and he was everything you would want from a car salesman. Very knowledgeable, but not pushy or aggressive! I felt like he was a friend there to just offer help and think through everything. James, the General Manager, was beyond helpful too! It was a busy afternoon at the dealership and James stepped right in to assist wherever he could. The entire energy of the dealership felt light, calm, and jovial. Passport Mazda is not the closest Mazda dealership to me, but they had the exact car I wanted and the exact vibe I was looking for to help make the process pain-free. I definitely plan to return for future service. VERY happy with my Brand New Mazda CX-5! Zoom Zoom!

Michael Hogue

I didn't complete my sale through Passport (due to factors outside of their control). But I had a great experience working with their sales department remotely (and specifically with Malcolm). They were very courteous and professional. And more importantly the price that they offered was the lowest (as compared with other Mazda dealerships in DC metro area). I recommend considering them if you're buying a Mazda.

Kier Strader-Monaghan

Purchased a 2021 Mazda CX-3 from Passport Mazda recently and had an overall great experience! Our sales rep Adrien was pretty sexist (kept referring to my male partner instead of me) and we could tell he was lying a couple of times about how in demand our car was to try to get us to buy the car. The manager and finance person were both very friendly, helpful and straightforward though.

Melissa Marie Argote

I had a great experience getting my Mazda! If you get the chance, work with Adrian. He was super attentive and really cared to listen to my preferences to help me find the perfect car.

Shamelli Toran

This was an awesome experience! Mark was kind and professional. I knew what I wanted however the numbers were out of my range and anxiety kicked in. Richard and Mark worked with me to get me to a figure that I would be comfortable paying. I now own a 2019 with low miles that will be reliable for years to come! Thank you both for putting up with my shenanigans!!!

Jeff Luttrell

We are very happy with our Passport Mazda experience. Previously, we took our car to get serviced here and that was great. When we considered purchasing a new car from Passport, the entire experience was pretty awesome, particularly with our sales person, Tonya! She was very knowledgeable, calm, and super communicative and helpful from the initial contact, to test drive experience, and finally to us walking out the door with our new car purchase. There were a few hiccups in schedules and miscommunications when closing our deal that caused us to wait a bit, but Tonya and the management team ensured that we were taken care of and satisfied in general. We have been a loyal Mazda family for years and will continue thanks to our experience at Passport!

avis merkl

I have been a customer of passport Mazda for over 4 years. Their service department and managers are the best . My experience yesterday with Malcolm was extremely pleasant . This was the first time I’ve waited to have my car serviced as we moved and it’s over an hour drive to get to the dealership. I made an appointment and was greeted at my car door as I was getting out. Malcolm kept me informed every step of the way letting me know where my car was in the process and how long it would be until completion . I will continue to return to this dealership for my service. They are extremely responsive and professional to deal with . I highly recommend them .

Anita Wang

LOVE THIS LOCATION!! I've been going here for a few years now - for servicing my previous mazda, and recently taking advantage of the amazing 0% APR for 60 months deal. Carlos helped me with the process of getting my new car and he was such a a joy to work with. I usually get really turned off by salespeople, but he felt genuine and helpful. Richard, the finance guy helped with all the paperwork and he was also amazing. They made a stressful situation the best it could have been. The customer service here has always been top notch - from the help desk, to the sales team, to the mechanics and advisors. I always feel welcomed, never rushed, and always catered to. I wouldn't want to go to any other mazda location! If you're looking to buy a car or have your mazda serviced, this place will not disappoint.

dale miller

I recently bought a new Mazda CX-3 at Passport. The staff is very accommodating and helpful. They gave me a great deal and stayed past closing to get me out the door with my car that day. My salesperson was not pushy and very patient while I test drove a few different cars. The finance manager was great, and super helpful with explaining the extra packages available, and the GM was great also; he was integral in getting me a good deal. I've had some awful experiences buying cars, and this was not one of them. I highly recommend buying your car at Passport.

Heather Woodward

On Labor day I went to Passport Mazda determined to purchase a new CX-5. I was greeted by Carlos Mendez, one of their sales consultants. He was fabulous, super easy to talk to. While spending hours there I meet the General Sales Manager and Richard, the finance guy. Everyone was so pleasant, the dealer was clean and updates, they constantly offered you water and had a open coffee and tea bar. Super happy with my experience and would recommend this deal to anyone.

Clifford Dones

Sales people show situational awareness by restraining themselves from "jumping on the customer" before they can come through the threshold and absorb the space. Carlos was pleasant to me with during the entire process, he had a good sense of humor and allowed be to control the pace of the acquisition. He answered all questions honestly and if he didn't know the answer to a question he didn't attempt to fumble his way through, instead he simply stated he did not know, but would find out, instead of relaying false information (I LIKE THAT IN A SALESPERSON). I interacted with Andrew in Finance and had a great experience with him as well, where he helped me finance at a lower interest rate that was offered by my financial institution. Andrew was very professional and genuine and we shared many laughs. Paula who completed the contract/process was very helpful, professional and honest when rendering her assessment of Gap Insurance and why customers should have it. I appreciated her resolve on this subject, which affected me enough to purchase it. If Passport Mazda bills themselves as family oriented than mission accomplished. Additionally whenever I am in the building the sales Team who recognize me always offer help, though I may me there for service. I honestly love the entire experience I have had with all three cars I have purchased form this dealership. Like my USAA Account, I am a Passport Mazda customer for life (as long as we can continue the relationship we currently have). Honorable Mentions: Richard and Mark who assisted my wife and I with the first two cars, and it should be noted that if Mark were present, he would have been the sale person to sell me this car (no offense Carlos....me and Mark just have more history).

Zach Andersson

Passport Mazda was hands-down the best dealer (multiple manufacturers) we visited during our new car hunt. Nathan and Slavenko, in particular, made the purchase experience painless, were clear in their communication, fully transparent and highly flexible. We got a fantastic deal on a new CX-9 and when a part was not available worked quickly to identify and propose a courtesy pickup/install solution once it's in stock. Highly recommend the Passport Mazda team.

Adam Napora

My fiance and I went to Passport Mazda to find a used car. Rafael Perez was my sales associate. He made the car buying process wonderful! I highly recommend Rafael. He took us around on the test drive, and he was very knowledgeable. During the buying process, he did everything in his power to make us feel comfortable with the car that we were purchasing. Even after purchasing the car, Rafael has responded right away by phone calls and email when I had a question. I am happy with the car I purchased and the customer service that was provided at Passport Mazda.

William Velarde

I had the pleasure of working with Tonya to purchase a Mazda. The physical facilities truly felt upscale and I left the dealership happily choosing an alternative vehicle to what I originally planned on due to having the chance to test drive multiple cars to see how they met my needs. At no point did I feel compelled to purchase something beyond my means or comfort level. Their online website not only proactively offered discounts but did so without using incentives you were unlikely to qualify for, which was quite unlike several other dealers I worked with during the process.

Natasha Houston

I am very pleased with the care and work that CJ performed on my vehicle. I also likle the short video that was made explaining and showing what needed to be done. Great job!!

Christienne Warren

I was very pleased with my sales experience at Passport Mazda. I traded my 2016 Mazda 6 for a 2021 Mazda CX30. I traded not because I need to, but because I want a crossover. My Mazda 6 was great. My salesperson, Tonya Mickey, was exceptional. She was honest, friendly, transparent. She did not pressure me. She was very down to earth and personal. The sales manager, Mohammed, got it done! Kudos to them both! I couldn't ask for a better experience. If you are in the market for a great, reliable, sporty, vehicle. Go with Mazda. I am Mazda loyal from now on. If you're looking for a dealership that delivers superior sales and service (I had my Mazda 6 serviced there), go with Passport Mazda!

Sharon R. Ayersman

After researching for a month or so, we decided that a Mazda CX 9 would be our newest car. We looked in the Newport News, VA area, but the selection was very slim. We spread out our search a bit and discovered that Passport Mazda in Suitland, MD had an inventory that blew us away. From our first conversation with Tonya in the Sales Department, our minds were made up...we were buying our new car from her and Passport. We couldn't be more happy with the service, the patience and the kindness that Tonya extended towards us. We worked with Richard Taylor in the Finance Department and were so impressed....again! He never pressured us on ANY point and was fully informed and answered all our questions clearly. The dealership is LARGE with a huge inventory, clean, all the employees are very friendly, but the most impressive thing I found that it was so modern. Everything was state of the art! We had driven 2.5 hrs. to get to this location and not one minute was wasted during the close of the transaction, yet we never felt rushed. We are now a Mazda Family and will always work with Passport Mazda and Tonya!

Bryan Trotman

Excellent car buying experience! They came to the gate with a great offer and were never pushy, as you'd expect with stereotypical car salesmen. During the negotiation process they were very professional and transparent with their offers and stances. When we went to the dealership, we had our infant with us, which can be scary during covid-19. They were very understanding and accommodating and we had our own, distanced, area where we were able to sit away from everyone while the finalizing of the deal was being processed. The folks at Passport Mazda, at the very least, deserve your attention and consideration if you're looking to buy a new car. Special shoutout to Kenneth, Mohamed, Richard, and especially Mark. They were all superb.

Jason Racanelli

If I could give 10 starts I would! My wife and I purchased a Mazda CX-5 the other day and we are ecstatic. The second we drove it off the lot we could not have been happier. The process was extremely fast and smooth, everyone in the dealership was welcoming right when we walked in. A huge thanks to Earl and Rafi who helped us out, they were amazing. Both, Rafi, and Earl were very friendly and extremely professional meeting every single one of our needs and expectations that we had. Overall, the experience was fantastic, we will be definitely be back when buying or leasing another car and we are going to refer as many friends as possible, to go get a Mazda. – thanks again!

Lamya Moosa

This is my first review ever! I worked with Carlos M. on purchasing our 2021 CX-9. Carlos and I texted for almost 2 weeks about the vehicle and the process. He was incredibly helpful and answered every single one of my questions! Passport not only had the best price in the area (do not waste your time at the dealerships in Tysons or Alexandria!) but also had the best customer experience I have ever had at a dealership. They were efficient, friendly and kind. The sales manager came over to chat and everyone truly seems to have a passion for cars! They were able to get the color I wanted by swapping with a dealership near Baltimore and still got it to me on the same day! The dealership itself is modern, clean and well organized! They also offered me top dollar for my trade. Definitely worth the drive from Northern Virginia! Highly recommend! 5 Stars +

Maria Lee

The people at Passport Mazda are great! I bought a used car from them about a month ago and received the best service. They went above and beyond to make sure my experience was excellent. I would describe this dealership as very non-traditional. They make you feel comfortable when negotiating pricing instead of intimidating like most other dealerships. In particular , Rafael (online sales) has stayed in contact with me and continues to provide great customer service. The general manager was also very involved during my time there to make sure everything went smoothly. For example, my used car was only traded in with one key. Before I even asked, he offered to buy a second key and fill up my gas tank when I come by to do it for the inconvenience! They also all stayed 2+ hours after their closing time to make sure I drove away with everything I needed. You will not be disappointed if you buy a car from these guys.

DAWN ROSS

I had the best experience at Mazda Passport. The customer service was EXCELLENT! I took my Mazda3 2010 in for service and rode out with a Mazda3 2021. I tell you Chelsea, Tonya, Richard and Mohammad took great care of me! I love my new car and I will be sure to refer my friends and family. Thanks for your EXCELLENT service!

Jason H.

Adrian Kanyek in the sales department was honest, attentive, knowledgeable, and friendly. Best car buying experience I’ve had.

Lindsey

Got my oil change and tire rotation done here and had a great experience! CJ was great and was able to get me into the schedule when I showed up on the wrong day. The video was very helpful. Thank you!

Nathan Heinrich

I bought a 2017 Mazda CX-5 from Passport in December 2017 when I was a recent graduate looking for a first car. This was the first dealership I visited, and I worked with Tonya Mickey. I was probably a very annoying customer but I wanted to shop around first before settling. I went through Ourisman, Koons, and a few other dealerships before returning. One of the aforementioned dealers wanted to get a quick sale out of me and kept asking me "why won't you buy today, are you scared of something?" and started talking prices while I was still doing the test drive. Another also artificially lowered the cited price by applying all discounts. I made sure to place my purchase with Tonya at Passport because she was the most kind, patient, and transparent salesperson I worked with, and at the end of the day, if I'm going to buy a $25,000 car, you can bet that I will be doing business with the people that treat me with consideration and respect--or you will not get my business. I have had my car serviced here pretty regularly ever since and they are very transparent and reasonable. Today I had to have an additional part fixed on my vehicle and I worked with Chelsea. Best service coordinator I have ever worked with--constantly provided me updates, explained why the part did and why it needed work, and when it extended my stay by another hour, offered to order lunch for me. I really recommend the service and sales at this dealership as they are way better than the other sleazy Mazda dealers in the area. They've definitely earned my loyalty.

zoilo sumaya

From sales no pressure whatsoever Tonya Mickey was great! Car purchase was smooth. First maintenance was great/ on time! Thanks Passport Mazda Team.

Tim DeLeon

My experience at Passport Mazda was terrific! Alec and Rapheal Perez, were amazing. They were up front about the price, no hidden fees, and fantastic customer service. I also worked with their financial manager Richard Taylor who was polite and made my buying experience easy. I looked at 10 Mazda dealerships in the DMV area, and this was the best by far! I live about an hour away from Passport Mazda and was happy to make the drive! Thank you for your service! I am loving my new Mazda CX5

Brother Mouzone

Decent enough spot and the salesperson was OK, though the spot wasn't very welcoming overall. One thing that stood out - apparently due to thefts I couldn't even test drive the Mazda with the key even though they had a copy of my drivers license and had much of my other personal information. (Test drove the car by myself without the key.) Didn't seem like the best way to sell a car - ended up buying the same car with another dealer the next day who was much more welcoming (and actually let me take the key with me on the test drive)! The prices there weren't bad but will be hesitant to go back there in the future given the lack of trust for a simple 10 minute test drive.

Larry Howard

This was an outstanding experience. Earl, my salesman, greeted me and had the exact equipped CX-5 Grand Touring that I requested ready to view. The price was outstanding and even my trade-in brought a good price. I'd say, if you're in the area and want a Mazda (I'm really enjoying mine) at a great price, give Passport Mazda a call and ask for Earl Stewart. I believe he'll treat you right.

Jr

Never had a problem before, but for some reason, this time they're having a bad day. Gettin an oil change and had an appointment for 1230, got here approximately 1236, was told 90 minutes, it's 1644 now, also known as 4:44pm and I just got the car. This is ridiculous. I hate to think how long I'd be here if I didn't have an appointment. Probably have to leave the car overnight. Post office closes at 5. Really thought I'd make it by 5

Lorita Jackson

First off I want to say I never ever hardly ever write a review; like this is probably my second or third review I have ever written. Anyway I was really impressed with the level of service here. I bought a used 2012 Mazda 3 and it had a few issues with it, however thanks to the professionalism and efficiency of the staff everything was taken care of in a timely manner and I am a satisfied customer. Mr. James White Mr. Earl Mr. Malcolm Ms Hanna, Mr. CJ Neal and Ms Inity provided top notch service every step of the way. Really, all of the staff are great! I highly recommend them and would go back again. Thanks so much!

Dana Jennings

Chelsea in service is the shining example of stellar customer service!! I took my vintage vehicle too the dealership for a recall and the part wasn’t in stock. Chelsea went above and beyond to accommodate me. She kept me up to date on my vehicle status. She was on time with the repair timeline and was so kind and professional the entire time. It was so refreshing to meet a service advisor that was kind and professional. I must also give a high 5 to CJ who saved the day for me when I arrived and needed help with my vintage tags. You both rock!!! Team Mazda allllllll day. Thanks so much for taking care of my old girl.

Takeesha Black

I went to passport mazda on 5/15 in search of upgrading the current vehicle that i had. My sales person was Tonya Mickey. I do have challenging credit but Tonya and the finance company went above and beyond to make sure that i got into the vehicle that i came for . They were very welcoming , great communication, and kept me up to date through out the buying process. The vehicle i purchased i noticed two days later was driving weird i took it back and right away they took it in and fixed the issue with no problems . I couldn’t be more happier with my purchase and the customer service that I received.

Jeff Hamond

I’m very pleased with the service. The number one thing is a responsive service advisor and I was really happy with how on top of everything CJ was.

Devin Barkman

Absolutely the best experience I've ever had dealing with expensive things, loans, and people! The staff go above and beyond to help you as a customer find and aquire the best deal possible along with make sure your comfortable through out the entire process! I had the pleasure of buying my first car with Mr. Nathan's help, his wondful attitude and friendly nature made the car buying process easy to understand, any question I had he was able to quickly and professionally answer. To top it of this dealership comes with an amazing finance team who fight to get you the best deal possible. Thank you so much passport mazda team!

Calissa Ford

Malcolm was our salesman and he went over and beyond to meet all of my expectations. He was kind, professional, accurate, and he even communicated with us on his day off. He’s The Best!! He called a couple days off I purchased my vehicle to make sure I was still happy and satisfied.

Dana Hallman

I was servicing my car at Silver Spring Mazda and the customer service was so horrific, I decided to try Passport. The experience at Passport was amazing! From the greeting at the door, to the explanation of service, to the professionalism of everyone I encountered. The service manager introduced himself and checked me in. Unlike at Silver Spring where the service manager acted annoyed that I was not willing to just sit around for 4 hours for a basic service. I had to call Mazda corporate to receive the response I should have received at the dealership. Thanks to the employees at Passport Mazda. You've restored my confidence in the Mazda brand. I am now a happily satisfied. Customer and will return to Passport for all future service.

Dee C

Lydia was great and helpful. I appreciated the service Department as they were able to change my oil and wash my car same day.

Denise Horne-Blakey

Chelsea Hunter and Cody were excellent!! They really made me comfortable trusting I would receive the best service for my truck I started coming to passport Mazda about two years ago from VA I was very nervous and not trusting that’s when I met Chelsea she was so welcoming she really went beyond to make me feel comfortable just what I needed to switch! Ive had such great experiences this far Thanks guys

Areg Bagdasarian

Awesome service and a clean modern show room. Everyone I’ve worked with including mark Bowers and the service team, Jessica Rodriguez are friendly proactive and great to work with. Glad we found a great service center near us! It doesn’t hurt that Mazda makes more fun to drive cars than any other manufacturer in its class for the most part. Though I hope to see an all electric Mazda SUV soon !!

Lesley Gibson Boseman

Knowledgeable and very courteous staff. Tonya the saleswoman, Slavenika the GM and Paula the finance person were all very invested in me being able to purchase my new vehicle, they were all so helpful. Very professional. The dealership itself was gorgeous. Very clean and comfortable with TV, free drinks and snacks. Thank you again Passport Mazda. I love my car!!

Elizabeth Donadio

The best experience I've had so far buying a car. Kim and Courtney were a wonderful team! I was able to buy the car I didn't think I could afford. I'm so happy with my new (used) 2016 Mazda 3. I wish Passport Mazda was closer to my house, so I could have it serviced there... oh, well.

Rachel Lachenauer

We had a wonderful experience with both sales and service at Passport Mazda. We knew what car we wanted from the start and I contacted 10 Maryland Dealers. Passport got back to me quickly with a highly competitive price out the gate, no gimmicks. We decided to go with them because of their transparency, upfront offer, and willingness to beat any competitor. Day of, our sales rep Carlos spent hours with us testing every button and feature. The Manager, Courtney checked in on us through the process. Valerie in finance was patient and communicative during purchasing. When we discovered two days in that the car had a problem with the navigation, Jennifer and Candi in servicing helped out and our sales rep Carlos even drove our serviced car to DC so we didn't have to take time off work to pick it up. Their updated dealership makes waiting for servicing less painful. Everyone at Passport made buying our first new car a pleasure.

Ariel Queen

Nothing short of incredible. This is how the car buying process should be! I have been to many other dealerships in the Waldorf / Southern Maryland area and this is by far the best experience I have ever had purchasing a vehicle. Period. The staff were welcoming and attentive as soon as I walked in the door; everyone in a "Passport" polo took the time to stop and ask if I had been helped or if they could be of any help. I was quickly paired with a wonderful sales woman named Tonya who is simply a saint. She walked my mother and I through the entire process and answered any question we had as thoroughly as she could. If there was a question in which she did not have an immediate answer; the manager came right to the desk and sat down (like a caring human being) and satisfied our inquiry. Professionalism, kindness and patience at its best. I absolutely love my car! I loved the process. For once, the paperwork made sense and i didn't leave unsure about anything i signed. I would highly recommend this dealership to any one. Way to go!

brenda smith

My son went to look for a car, and to find out his options for purchasing his first new vehicle. Our sales person was Tonya Mickey. She was absolutely wonderful. She told him the options she could help him with. She was very pleasant, extremely nice and definitely knew what she was talking about. Her professionalism exceeded my expectations. So Brandon was very proud to leave the Passport lot with his Beautiful new MAZDA CX-3. I’m proud to say we are very happy to be a part of the MAZDA family. Thanks you so much Tonya Mickey for the very pleasant experience for my son and I.

Jayden Fu

We just purchased a new CX-5 and really enjoyed the experience at Passport. Earl provided very efficient and professional assistance. We did not get any tricks or annoying tactics. They are being very honest on their prices. We would definitely recommend him. We also appreciate Paula's help on documents. She presented all the information we need very clearly. She also respected our decisions. In sum, we would definitely come again in need of anything and recommend them to our friends.

Stacey Cobbs

I had a wonderful experience at Passport Mazda! During my test drive I told my sales consultant, Mark Bowers, I didn’t particularly like dealing with car sales persons because of some previous bad experiences. But he definitely made me re-evaluate that opinion! And then the sales manager, Andrew Bowns, promised me that he could work a deal for me that I would be happy with and he delivered on that promise! They were professionals and treated me with care from beginning to end. Thank you guys and Passport Mazda!

Lauren Jenifer

I bought a car at Passport Mazda last month. I must say this was the best car buying experience ever!!!!! It was so refreshing to go to a car dealership and not be harassed or pressured into buying something just so they can get a sale. Rafael was my sales person & this guy is truly amazing! He took the time out to figure out my needs in a vehicle and what worked best for me. Allen the manger is also great, he was very helpful with the whole process. I would recommend these guys and Passport Mazda to anyone looking for a easy hassle free car buying experience. Keep up the great work! I love my new whip😉

Nicole Marie

We had a great experience at Passport Mazda. Our salesman, Carlos, worked with us to help us agree to a deal on our vehicle that will work for our budget and our priorities. The overall atmosphere is clean, productive, and transparent and we are very pleased with our purchase! Thank you!

Jeremy Mullen

Rafael and Tonya both went above and beyond to ensure I had an amazing experience. I was blown away by the level of customer service I received and the prices they offer were the most reasonable out of all DMV area Mazda dealerships.

Paolo Mastrangelo

We just bought a CX-5 from Passport Mazda. Patti was great, and helped guide us through the car selection and was extremely helpful in making sure we were able to navigate the process (and additional challenges w/ DC licenses/insurance/etc given COVID). She and the every team-member were flexible and focused on making sure we got everything we needed out of our purchase.

Moses Djunivers

It was honestly one of the best customer buying experience my wife and I had PERIOD. Prior to committing to buying the Mazda CX9 Grand Touring, we visited two other dealerships and the experience was horrible. We visited the Mazda dealership first, we loved the service and the car, but had to do our due diligence by checking out what the competition had to also offer. Sadly we did not feel welcomed at both dealerships. One dealership was kind enough to take us for a test drive, but when it came down to explaining different options and understanding more about the vehicle and purchase, they had little patients for us. We only asked certain questions due to the detailed breakdown while we were at passport Mazda. The other dealership wanted to run our credit before they would talk to us. We thought that was extremely disrespectful and judgmental of them. So we went back to passport Mazda and purchased the CX9 that week. We are glad we made the purchase, now every time I'm behind the wheel I feel like a kid on Christmas unwrapping a gift. THANK YOU PASSPORT MAZDA!

Kat Egly

I just bought my first car, and my salesman Rafael made the process smooth and easy. He did a great job walking me through my options, and teaching me about the car. Shout out to the GM Slavenko, and Finance Manager Richard for helping me through the process. I will definitely be back and would highly recommend the team at Passport Mazda to anyone looking to get a car.

Sheryll B

Originally had an appointment for the MD state inspection last Saturday, 10 April 2021. Came in the office, and was told they only do the state inspection on Tuesday to Thursday. The employee (Jessica Rodriguez), explained it to me and she tried to get me seen next door (Nissan), but she can't give me a time of when my car would be done. So in the end, she help me reschedule and ensure that I will have a loaner car when I come to my appointment. The new appointment was yesterday, Tuesday. And she definitely got me squared away. Will come back here. The only thing I recommend, is to block the day for specific appointment if it's not available on a specific days. Aside from that, it was a smooth process

Julia Hemmatian

Courtney, Tonya, and Richard were the dream team to work with when I purchased my new Mazda from Passport this past weekend. They were friendly, accommodating, not pushy, and it felt as though we were working as a team. I would highly recommend working with them to purchase a new car if you're in the market for one. Passport also has the best prices in the DMV that can't be beat. I am very satisfied with my new car and feel confident that I made the right decision!

Eduardo Sanchez

I highly recommend Passport Mazda. I bought a new vehicle from them on Labor Day weekend and the process was really smooth. From the initial inquiries via email to the financing paperwork and vehicle delivery. The team at Passport clearly understands the needs of the customer and knows exactly what they need to do in order to get a satisfied new owner. Keep it up Passport Mazda.

Susan Clark

Rodney was fantastic! When I first called to see if the car was still available in their inventory, he confirmed that it was still there and encouraged me to come see it. Since I was coming from out of state, I wanted to confirm the details so I wouldn't have to make multiple trips. I loved the car, as it was even more beautiful in person that what the pictures showed. It drove like a dream and I was able to leave home that night with a very smooth payment process. He was incredibly attentive and readily available to answer any of my questions or concerns. The internet price (which was below resale value and a great deal!) was the same as when I signed the papers. They were not pushy and very honest and approachable. The staff was incredibly professional and made my car buying experience stress-free. I bought the car of my dreams that I'd been searching for months at a great price, in fantastic condition, that exceeded all my expectations. On top of this, Rodney is going the extra mile in customer service by mailing me a personal item left in my trade-in vehicle (oops). I highly recommend Passport Mazda, and I LOVE my 2012 Mazda 3! Thank you, thank you!

Meg

Could not be happier with the purchase of my Black 2019 Mazda 3 hatchback, preferred level vehicle. Great price and excellent service at every level. I can't say enough about the salesman, Jay. From the moment we walked in the door, he treated us right. He spent lots of time going over every feature of this vehicle after the deal was made, and the specific details he provided about the various functions were exactly what I considered important to know about the car. If Passport does one thing regarding their Sales team, they should reward and promote Jay!

Tea Ward

I have been a customer at Passport Mazda since 2017. The sales team (Andrew, Slavenko, and Mr.Lewis) are the AMAZING. They have been extremely helpful and patient with me when I decided to go to my new Mazda 3. Not only that, they worked with my budget and gave me options to choose from. I would highly recommend them to anyone who is on the car market. You will be taken care of. They are honest and care about their people and the work they do. Integrity and trust goes a long way and its how they all operate. I consider them my family now. They are truly an amazing team. Go check them out!!!

Lavonda Hill

Awesome experience for a first time car buyer. Amazing staff, When I arrived I was greeted by the sales manager Rafael who which had Great customer service skills, he then introduced us to Jay who was just as awesome, got my paperwork and things ready in good time. Not to mention Mark was so amazing 😚. Rafael even ordered my aunt and I dinner 🤗 while we waited... they made us feel so welcomed.. I loved it there and my new CX-5

Julie Tapscott

My husband and I bought a Mazda over the weekend from Passport Mazda. All the staff members we worked with were friendly, professional and knowledgeable, especially our salesperson, Kenneth. Even though he is a new member of the team, he worked hard to make sure all of our questions were answered and went above and beyond to make sure we were happy with our experience.

Pat Rose

Passport sales and finance team were true professionals, very knowledgeable and pleasant to work with. Aaliyah and Slovenka convinced us to buy from their dealership because we didn’t feel pressure to buy and they understood what we were looking for in a new car. It was by far the best experience we’ve had buying a car.

Tearanny Small

Earl Stewart helped me get my beautiful Mazda CX-5!!! His customer service is great. He gave us the time we needed to decide. He also makes his customers feel comfortable.I would recommend others to go to him !

Karen Rountree

Carlos was wonderful. He was very responsive when I had a question and made buying my new car very easy. I was wanting a CPO so he got the car I was interested in buying certified for me. The car is actually for my son but I like it so much I'm considering trading in my car for a CX5 as well.

Terry George

I purchased a new Mazda CX-5 at Passport. I had a great experience from beginning to end. Mike Gilbert responded to my initial online inquiry. He saw the process all the way through to the end, from test drive, to offer, to final paperwork. He was enjoyable to work with and never applied any pressure. He was the utmost professional.

Samantha Papie

Passport Mazda and the DC area Passport dearships have treated me well throughout the years. When I was looking for a new car they helped me through the car leasing process, directing me to vehicles that I wanted to drive and that were within my price range. I get my Mazda serviced at the passport Mazda location where I’m never waiting long and the staff is always friendly. I’m happy that I leased my car through passport and the staff genuinely seems pleased to have me as a customer. Bottom line, I would recommend this dealership to any of my friends.

Jeydy Arzola

I brought my car in for service. Great place! David Bell knows what he's doing and goes the extra mile, in a friendly relaxed way. Not only is service expert and fast, price is fair and he takes the time to educate you. Definitely recommend Passport Mazda!

Brother Thomas

Didn't give a 5 star rating because I had to wait a couple of hours, but everything was done just like I asked, GREAT JOB! I came to get my car serviced here back in February and the whole visit was absolutely terrible, I figured that I come and have them replace the drivebelt; however I could have done the job myself to save money, Anyway I'm happy with the service compared to last time I was here. I'll be back again soon. Also I want to say thanks for washing my car as well, that's GREAT SERVICE

Jasmine Randolph

Prior to buying my 2019 Mazda3, I was a customer at the service center. The lobby is located in the showroom which definitely spiked my interest in a new car. I went to Passport Mazda 2 days ago stuck between a Volkswagen Jetta and a Mazda3. I worked with Jay who was knowledgeable about each model and helpful throughout the entire process. I was able to drive away in a new car after trading in my 2016 Mazda CX-5 thanks to Andrew in finance. Overall, I am satisfied with the service that I received at Passport Mazda. The customer service is great! 🙂

Shannon L

I purchased a 2019 Mazda CX-5 Labor Day weekend and had a great experience working with both the salesman, Al Brooks and the sales manager, Andrew Bowns. Both gentlemen were professional, attentive and very helpful. I returned to the dealership today to have remote start installed and both Al and Andrew made sure I was in and out quickly. Al even took my car back to service to make sure there was enough air in the tires. Great job to Al, Andrew and the Passport Team!

Kelsey Patten

Everyone at Passport Mazda has been more than helpful, I had the pleasure of working with Courtney and Tonya along with the lovely Business Managers. This was my first brand new car purchase and they made it extremely easy for me despite my hectic schedule. Everyone stayed late to help me and when I apologized and thanked them they were nothing but professional. I can be a pain in the butt, however the people that I worked with never showed their frustration with me. Courtney has to be the most responsive, high energy, and friendly Sales Manager I have ever worked with, she took the time to set me up with someone that I would get along with and have a good experience with. Not to mention everyone there seemed to be happy! I will recommend Passport to everyone that I know. Thank you for such a wonderful experience.

Rachel Ames

I am a repeat Mazda customer. I've leased two Mazda CX-5s over the past 6 years, so I knew exactly what car I wanted, and I knew what I wanted my lease payments to be. I was trying to work with five Mazda dealers in the area to get a quote over e-mail, but none of them would give me a quote - they'd just say, "Yeah, my manager says we can work with you! When can you come in?" even though I'd specifically told them I'm a single working mom with very little time to spend in dealerships. Just as I had reached peak frustration, Passport Mazda e-mailed me out of the blue, and I ended up working with Kim Lewis over e-mail. Over a series of e-mails, she gave me no-nonsense quotes that included all costs, and through negotiation, she got down to a lease payment that I thought was great -- it was so great, I was compelled to make the drive to Suitland, MD. The dealership is very easy to get to, and the building is very new and nice. Once there, I worked with Rafael Perez to close the deal. He honored the price given to me by Kim, and he respected the fact that I'm an experienced Mazda buyer who already knew what I wanted. He didn't try to keep me there longer than I needed to be. He was willing to skip the test drive, but then went along for a very brief test drive so I could get a feel for the 2018 model. He was very knowledgeable about the features of the car, but was upfront about admitting when he didn't know the answer to a question offhand. I found him to be straightforward and very respectful of me as a customer. And without employing any pressure, he helped direct me the right trim level and color, and I'm now extremely happy with the choices I he helped me make. I would recommend buying a car through Passport Mazda to anyone. This was a great buying experience all around.

Sally Salazar

Probably the best service I have received thus far when buying a new car. Kim Lewis was informative, clear and understanding. The team worked hard to get me a good deal working around my budget and thank you Alan Hamzaoui for finding a great deal! Courtney called me after I bought my car to make sure I was still happy with the buy. Richard also was very helpful and informative. Thank you Passport Mazda for a great experience and your friendliness.

Lena Underwood

I recently purchased a vehicle through Carlos. He was fantastic and professional throughout the entire experience. This was my first time purchasing a car and Carlos could not of made it any better. Thank you to everyone at Passport Mazda. If you are in need of a vehicle don’t hesitate to reach out to them.

Odessa Jones

The friendly customer service that I received at Passport Mazda on Auth Rd from Matthew and EVERYONE on staff was phenomenal !!!!! I was greeted with a smile as I got out of my car. The associate outside held the door and walked me to the counter to be checked in. Matthew explained what was going to be completed today and gave an estimated time it would be finished. I was then walked over by the same associate to a very clean social distancing waiting area. He also explained there was complimentary coffee and snacks available. While waiting I received a text message, updating the progress of my vehicle, that was appreciated. The team topped it off with a complimentary car wash . You all exceeded my expectations Thank You . I will be back .

Charlie Nyaz

This is the best car dealership! I just bought a Mazda from this dealer today. The entire process was smooth and easy—from transperancy, customer service, to being upfront about the numbers. They let our kids play and run around while we negotiated the car price. Absolutely amazing experience, and probably the best car-buying experience I ever had. A special shout-out to Mark, the car salesman. He is the best!!!!

Robert Michon

I recently purchased a vehicle from Passport Mazda. My previous vehicle was a Mini roadster that I had purchased from Passport Mini. From sales through service it had been such an enduring success with Passport Mini that once I decided to replace the Mini with a Mazda3 I again turned to Passport. To date (and unsurprisingly), clearly I made the right choice. First off, let me say that I love my AWD Mazda3 with the premium package. I did my due diligence and settled on a Mazda3 over the other AWD offerings by other car manufacturers. Once I had made that choice, I was gratified to find that not only did my prioritized dealership, Passport Mazda, have a solid inventory to choose from, but was also price competitive. In fact, lucky me, they had the best pricing options in the larger DMV area. Since we were still under social distancing concerns, I was also gratified to see that Passport Mazda had an entire protocol and process for test-driving and purchasing cars that would allow me to remain safely at home. Thereafter it was merely a matter of identifying my preferred car and initiating the process through their sales department. I worked primarily with Rafael Perez at the front end and Richard Taylor at the back end. Both were extremely courteous, patient and thorough. The process went so incredibly smoothly and without any difficulties. In particular, I do want to give special propers to Rafael who brought out the car for me to test drive and to finalize the paperwork. In addition to what I just noted, Rafael was uber attentive, accommodating and respectful. At no point did I ever feel pressured, or a mere sales target for him to capture. He always gave me his full attention and was continually available to address all of my questions before, during and after the sale. In fact, I requested some additional accessories for the car after the purchase and without hesitation Rafael made that a priority of his to get those added and installed - again without me having to exert additional effort beyond the purchase. The service department did the installation and I was pleased to see that Passport Mazda's service department is also very attentive and communicative. I feel very confident that I'll once again benefit from the full spectrum of support that Passport provides. I can't be any happier. Thanks, Passport Mazda!

Jessie Cooper

I am proud to say that after looking for particular cars for a few years now, I found one that I was looking for at Passport Mazda! This dealership made the purchasing process as seamless as they possibly could. The Sales Manager (Blake) ensured that every single question and concern was met throughout the entire process. All of the paperwork was ready to be signed and correct when I arrived to purchase the car. The sales person (Duane) also did an excellent job throughout the process. He even came in on his day off when I decided last minute that I was going to go ahead and buy that day! I would highly recommend this dealership to anyone in the market for either a New or Used car. Thanks guys for all of your help… And thank you for ending my never ending search for the perfect car!

Laurel Windsor

Tonya was so nice to work with. Because of her depth of knowledge and easy manner, our experience was comfortable and fun. The CX-5 Signature is awesome. Everyone we talked to was friendly and professional. We highly recommend this dealership.

Raul Fernandez Blanco

I got a great shopping experience in this dealer! The sales representative Jay Leeks helped to get the car that I wanted and at the right price. Very professional and gave me a great customer service.

Scot Pollins

I got a fair deal on a new Mazda 3. The facility is state-of-the-art, as advertised. Most importantly, Nathan and Carlos made the process painless.

Kadija Baker

I would recommend Passport Mazda to anyone. Big shout out to Carlos Mendez, I was absolutely blown away by his professionalism and superb customer service. He is very responsive and ensures that he goes the extra mile to deliver great service. Carlos is not the average sales person, he is among the best.

Sam Ungar

My fiancee and I bought a CX-5 from Passport Mazda last summer, and I still find myself thinking about what a pleasant experience it was. They were willing to negotiate and settle on a final price over e-mail, so that when the time came to go to the dealership, all that was left to do was to fill out the paperwork. The manager (Slavenko) and sales rep (Rafael) there were all very kind and did not put any pressure on us to change our mind or alter the deal. [With the minor exception of the F&I fellow who seemed very concerned that we were making a mistake by not rolling an extended warranty into the financing package ;) ] We've said good things about this dealership to our friends and will continue to do so.

Nicholas Lee

I had a great experience with Passport Mazda. I came there prepared - I knew what car I wanted, what I wanted for my trade, and how much I wanted to pay. For what it's worth, I enjoyed the entire process. More details of my experience are below Web Referral Was Great!: Almost immediately following my web inquiry, I received an email from Anwar, sales manager asking if I had any questions. He answered my questions concerning stock, and my trade-in - we and set up an appointment. After meeting, he saw that I had worked with Mark Bowers in the past and asked if I would like to work with him - I said of course! (I bought my 2015 CX-5 and he made the purchase a pure pleasure). Mark Bowers is THE guy: Mark is energetic and knowledgeable in all things Mazda. Since I had worked with him in the past the whole sales process was a breeze. I knew what I wanted and what I wanted to pay. After two test drives I knew what model I wanted - Mark made it happen - I never felt he was pressuring me - we moved to the next step, finance. Richard in Finance is Great: Richard provided me with plenty of finance options, offering me competitive rates, not only through Mazda, but other banks and credit unions (who would have thought?!) - while I ultimately decided to go with my credit union for convenience purchases, he was not only meet their rate, but beat it. Richard also let me know about the different warranty options. Like Mark, I never felt pressured. I got a good deal on an extended warranty that covers small bumps/dings - thanks Richard! Cande and Matthew in Service Matthew are Top Notch: Cande and Matthew in service are great. When you go in for service Passport sends you a text - pretty convenient. I had my 5,000 mile service, hitch installed, and other accessories for my CX-9 set-up/installed here. Cande kept me updated on my car's progress and explained everything that was done. Matthew made sure I was happy with the work and did all he could to ensure excellent customer service. Passport Mazda Service is great. Definitely appreciate Cande and Matthew. You won't be disappointed!

Courtney Mazzone

Fantastic service. We worked with Kim Lewis and highly recommend him! We found him via USAA and communicated via email at first, getting the paperwork started so that when we arrived at the dealership we were in and out in less than 2 hours with our new CX-5. Prices are the best we've seen in New York, Maryland or Virginia. Definitely buy from Passport Mazda.

Margaret Richardson

Margaret Richardson Great Service! Recently, I had the water pump replaced at Passport Mazda. Matthew Clark, service manager, and his staff were professional and courteous. I especially appreciated their honesty in answering my questions. I highly recommend Passport Mazda Service Center, Suitland, MD. I

Naresh Kumar

I am very happy for the kind of service / help that was provided during my recent cx9 purchase at Passport Mazda. I got treated exceptionally well, and a big thank you Tonya Mickey!!

Rasheika Smith

My name is Emma Young. I just purchased a 2015 Mazda 3 from Passport Mazda and I just want to say that the excellent customer service that I received from Rafael Perez was second to none! He was very attentive to my car needs and his professionalism was first class. I would definitely send someone his way!!

Steph

I just leased a car with Passport Mazda and my experience was wonderful. Becuase I knew exactly what I wanted, I was becoming frustrated with other dealerships trying to get me to come in “to see what they could do” rather than working with me to give me a quote over the phone. From the beginning, I knew Passport Mazda was different. I initially spoke to Kim Lewis who was straight to the point with trying to get me what I wanted at a price that worked. I was definitely willing to make the drive to Suitland MD after this phone experience. For the rest of the leasing process, I worked with Rafael who was very nice, made the entire experience a breeze, and provided great customer service! Rafael worked with me to get me exactly what I wanted. He was very upfront about everything and answered all my questions about the process. I can say this was the best car buying experience and I would definitely recommend anyone looking to buy to check out this delearship.

Jason Schofield

I recently bought a CX-5 through Passport Mazda, and the service provided to me there was incredible. Not only were they willing to stay until 11pm to help me get the SUV that I needed, they were willing to go above and beyond with all of the questions about finance, the car, and everything else. Our salesman, Mark, was so friendly, and wanted nothing but to help us get into the car we wanted. Him, as well as the team at Passport Mazda, has earned our business from here on out, and I look forward to getting my fiancé into a Mazda 6 as soon as I can.

Zachary Carver

Jay in Sales was great. Down to earth, no pressure. I bought the car a week ago and that part of the process was fine. At the time of the sale, Jay informed me there’s two parts on the car that are being replaced and that he’ll follow up in a couple days to schedule an appointment to come in and have them installed. As promised. I was called a couple days later and set an appointment. I came in to have the parts installed expecting the stellar service I had received from Jay in Sales. Neither the guy at the desk nor the sales manager seemed to know about my appointment or the car I purchased. They took my keys and I waited around for about 30 mins while they supposedly serviced the car. Sales manager came back and told me they ordered the wrong parts and tried to play it off. I told him this is really irritating but this was treated like “sorry but oops, oh well.” Thanks to the unorganized Service Dept, I drove 40 mins there, waited for 30 mins, and get to drive 40 mins home for nothing. Update: I took my vehicle back the following week to have the parts installed. Matthew The Service Dept Manager was very curt and it was clear rectifying the 1st experience was nowhere on his agenda. However, Andrew Bowns (Sales Manager) stepped in to oversee the process. Andrew is very professional and down to earth. He made it clear he’s seeking to expedite the installation and that they care about turning this around. Beyond his professional demeanor, I appreciated that he’s personable and communicates well. The Sales team here at Passport Mazda is excellent. I am thankful Andrew took over and trust the installation is now in capable hands.

Brad G

The most pleasant car buying experience in my life. I have to give a special shout out to Tonya Mickey, my sales rep. I enjoyed our interactions from the very start. I had plenty of time to look for a deal and she gave me an excellent quote from the start. I shopped around, since I had plenty of time to buy a new car and I wanted to be sure I found a professional, helpful team to handle any future issues I might have with this new purchase. I failed to find anyone as relaxed and confident as Tonya and her co-workers. And this needs to be said with emphasis, Even Though they Didn't Have the car I wanted at the time, I Chose This Dealership to work with (and order my car) based solely on the exceptional professionalism of Tonya and the entire staff. I was contacted by multiple competing dealerships who said they had the car or could get it sooner, but I never found the same level of professionalism across the board as I did with the Suitland team. The general manager, the other sales reps, the finance team, and the owner are all professional and helpful. No drama, just a highly knowledgeable team. Before you buy anywhere else, do yourself a favor--Visit This Team. You'll see what I mean. I buy a lot of cars, and I'm usually glad to put dealers in the rearview mirror. However, I look forward to working with Tonya and her team again in the future. Thanks again Tonya!

Christian Rhodes

This place did their best to get me approved for the car that I want! So story time, I don't have good credit due to past mistakes, I've been working on rebuilding it (not easy), and I've been applying everywhere, even my own bank who knows I could make the payments and pay my bills on time, denied me! So I was on my way to (hopefully) get a car to "settle" for (definitely not a desirable car), and I got suddenly got a call from passport mazda telling me I was approved for the car I wanted! Super excited, immediately changed directions to the dealership, the staff were SUPER friendly, super helpful, very informative, and best of all, we shared laughs through out the entire process (while enjoying complementary food and beverages). If i could give this place 10 stars I would! Also, side note, due to covid19 there was only one finance guy working that day (bless that man) so we had to wait a bit for his availability, even though we were completely understanding, the general manager came over, apologized and gave his condolences, and said he would take 100 dollars off the price tag! Buying a car, thats not much in many peoples eyes, but I was okay with waiting and any money is better than none, so to me this was beyond generous, he didn't have to do anything (we're in hard times right now) but he did! And that is what makes this place stand out above all! Super satisfied and definitely recommend!

Jon Nickols

Rafael hooked me up with a Certified Pre-Owned 2016 Mazda CX-5 and he was great to work with throughout the entire process. I live out of state and he helped me lock in the vehicle and kept me up to date on its availability. He sent photos and videos of the vehicle and answered every question I had. He also provided a delivery service that usually isn't available given the distance. I'm very satisfied with the quality of the vehicle and with the level of service overall. I had to follow up with paperwork processing a few times after the purchase to understand where things were at, but it's understandable given their volume.

Nouhou Toubali

Jessica and Lydia were very helpful with my CX-9 service, from appointment to follow ups to the actual service! I would recommend getting your Mazda serviced here.

evgenia attia

Great experience at Suitland location! Carlos has been phenomenal and very knowledgeable! Kenneth provided a great service as well. Overall we are very happy with our purchase!

Alana Hill

From the moment I made contact with Passport to the moment I took possession of my new car, I was super impressed. I was a hard sale as I had many bad experienced under my belt and also nickel and dimed them for every bit of savings. I walked away feeling like I got a great deal from a team of people that were just as invested in me getting a great deal as I was. Carlos in Internet Sales was honest and fair and I never once felt pressured to purchase a car. Paula in finance is like NO OTHER. I was legit afraid to go into the finance department because of all the horror stories I've had at other dealers. She was the complete opposite. She explained everything, without any pressure, and worked expeditiously and efficiently. Lastly, Slavenko the GM, was super patient in explaining to me the OFAC process which I swore up and down meant he was checking my credit =P Even coming back to turn in my title and having Andrew, the sales manager greet me personally and thank me for purchasing. The dealership is also beautiful. Thank you Passport for a great experience. I love my car and would recommend them in a heartbeat!

Pamela Mejia

I highly recommend this location. Adrian Kanyek was efficient, informative, and really made me feel confident about my purchase!

Elizabeth Peters

I recently came in for service for my 2007 Mazda3. I just purchased a new, non-Mazda car and came in to get my old car patched up before transferring ownership to my mom. So even knowing I will no longer be a customer of theirs in the future, I received outstanding service. This included overnighting a part (to work around holiday timing) and giving me a loaner car, all free of charge. I only hope the service for my new car is as good as Passport Mazda!

Jill Whalen

Went in for an oil change which I easily scheduled online. They have a friendly staff and atmosphere and did a good job on the car from what I can tell. I'm just not sure why I had to wait over 2 hours for completion. What's the point in scheduling beforehand?

J D

So nice I have to try it twice. Mark did all the work for me except pay for the car. He kept in touch with me until me while I waited for my car to magically appear. It did and two weeks ago I drove off the lot in my 2016 Mazda6. Barry did the work with the numbers so well my credit union said they could match his interest rate so I signed the papers with him for my new car. All the staff was welcoming and friendly to work with and giving me the car I needed.

Chad Kurtz

I cannot speak more highly of Passport Mazda. Not only do they offer some of the most competitive prices in the area, but their customer service is outstanding, and in particular Slavenko and Kim. They were always incredibly responsive to my questions, and they were diligent in trying to get the sale but not in a way that was aggressive or unbecoming. They were transparent about the entire process and made it very simple. They even offered to pick me up at the closest train station in what would be the car I wound up leasing. The dealership itself is very modern looking and has a slick look to it. If you are looking for a Mazda, look no further than Passport Mazda.

Linden Fry

Tonya Mickey and the team at Passport did an excellent job helping us find the exact car we were looking for at a very agreeable price. Unlike most dealers, there was no pressure. Just people trying to understand our needs and get us the right car with the right options.

Alicia

Went in for scheduled maintenance. I arrived a little early and was greeted at the door by Juli, who is just wonderful. She got my paperwork started immediately and my car was serviced before my appointment. She was very kind, knowledgeable about the work that needed to be done and checked to make sure I was doing ok while waiting on my car. She also texted me her number in case I ever have any questions or need assistance. Also, the atmosphere there is so relaxing and comfortable. Great amenities (free - WiFi, TV, coffee, water, tea and snacks). If you ever need service, request Juli. Update - Recently went in for a minor repair to the latch on the center console. Called and spoke with Mario. He was also very nice and knowledgeable. Arrived around 3:45 pm and left at 4:10. The repair was done in less than 30 minutes and thankfully it was covered under warranty so I didn’t have to pay. Passport Mazda has exceeded my expectations again. I really appreciate them.

Christopher Montgomery

I had a great experience at Passport Mazda in Suitland. The general manager Slavenko Drincic and his staff provided me with amazing customer service all my needs were met. So if your looking to purchase a new or used vehicle I highly recommend this place. Passport Mazda 5050 Auth Way Suitland, MD 20746

cherry williams

I went into Passport Mazda on a Saturday( 04/14/18) evening just as they were closing. I never knew that they were closing because my husband and I were greeted by Tonya Mickey allthough it was time for her to get off she still took the time to help us in any way that she could. Tonya was very courteous and cordial she then introduced us to her Sales Manager Slevenko this guy was so full of car buying knowledge that it was unreal he sat myself and my husband and explained the process of leasing a vehicle and how to understand this experience. He was so thourough that we felt like we were in school getting a lesson. We left Passport Mazda that night with a lot of newfound knowledge between Tonya and Slevenko and I vowed to come back Monday as soon as I left work. I went directly home and applied online, on monday when I arrived they my vehicle ready to go. I purchased a 2018 Mazda 3 Grand Touring this car is awesome it has all kinds of cool bells and whistles and it has a ton of safety features which is great for your car insurance. I was also introduced to the business manager Mrs. Vargas whom which was awesome as well. Together they made my first leasing experience a breeze. I got a great deal on my car and I was out of there. If you are in the market for a great car checkout Passport Mazda of Suitland and they will get you where you want to be on deal.

Natasha Nenadovic

Let me start by saying thank you to Rafael and Mark for making the process of car buying stress and haggle free. Amazing customer service and quick transaction made it a breeze. Letting me know upfront all of the discounts I would be getting, was one of the big deal breakers for me.

Eriko TOKURA, Murray

Tanyika Proctor was an amazing sales person. She provided me with the best customer service and respect. She was very knowledgeable and attentive. She listened to all of my silly questions and answered them confidently and pleasantly. Because of her I bought my wonderful Mazda 3. Great employee and great dealership!

Cheryl Hylton Rucker

Mr. Stewart provided excellent customer service. He answered my questions - putting me at ease in what was a very stressful experience. He engaged my granddaughter who had to accompany me to the dealership, was appropriately respectful and professional.

McCandless Eric

This is the best Mazda dealer around Washington DC, if not the entire US - Forget the rest, Passport is best. I am not affiliated with Passport Mazda in any way except for being a very satisfied customer. Slavenko and Richard went the extra mile and nothing was too much trouble. At the same time there was no pressure whatsoever. Overall a very satisfying and pleasant experience. I never thought I would say that about a car dealership as I normally dread the experience. Yes we have all read the reviews claiming this dealer or that dealer is the best. But if you are after a Mazda near Washington DC, you don't need to look anywhere else. This is the most pleasant, professional, honest, price competitive, go the extra mile dealership you will find. The biggest reason that initially attracted me was the online price as I was on a limited budget and their upfront quote was very competitive and with no hidden extras. Most other dealers had hidden costs which were only revealed by digging deeper and prying it out of them. Other dealer's Internet pricing was misleading unless you read the very small fine print if it was there at all. Passport were very upfront will all theirs and other Govt costs. I am an engineer and very thorough in seeking out the best deal. My choice was between a new Ford Focus, Hyundai Elantra, and Mazda 3. I ended up with a Mazda 3 Sport from Passport despite thinking I could not afford a new one as I was paying cash on a limited budget. I contacted most surrounding dealers for pricing and availability and visited some of their showrooms. Most other dealers i visited were not all that knowledgeable on their vehicles. Richard had a very good knowledge of all the features of the Mazda and spent a lot of time with me but never did I feel under pressure or obligation. He even got a tape measure out for me when I wanted to know how long the cargo area was. After we agreed a price, they still went the extra mile ensuring all the paperwork was in order and I could drive it away that day, even though it was already well past closing time. Thanks Slavenko and Richard.

Sanford Richardson

I recently placed a very negative posting regarding the service I received at Passport Mazda after purchasing a used car from them. I acted to quickly as they stood by their word and fixed the problem to 100% satisfaction. Bad judgement on my part and I give Passport Mazda high ratings on following through in doing what was needed. If you're in the market for a nice used vehicle go to Passport Mazda and see Tonya Mickey!

Süleyman

The entire Passport Mazda team with whom I dealt - Slavenko D., Rafael P., Andrew B., Mark B. & Richard T. - made the car leasing process seamless, stress-free and, surprisingly, fun! After having gotten the run-around from a dealer in my home state of NY, the Passport Mazda team went out of their way to get the exact CX-5 GTR that I was looking for. I came in from NY and, after a short time, I was on the road back home with my vehicle. Each of the Passport Mazda team members proved themselves to be the consummate professionals - attentive, courteous, knowledgeable and efficient. I can't thank them enough. Well worth the trip from NY! Highly recommended!

Kenny M

Wow. Great buying experience. I did everything via email and online and they delivered the new car to my home in Arlington….I never set foot in their dealership. Here’s how the purchase went. I did my research and submitted a Truecar quote. I test drove the model at a dealership close to my home. The next day I received responses from three dealers on pricing. In addition to a final quote on a monthly lease payment, I responded back to them with the exact information I needed to make my lease purchase decision. Passport’s quote was the lowest. After another dealer offered a competing bid, Passport beat it. Since the Passport dealership is not convenient to where I live in Arlington, I asked whether they’d be willing to deliver the car to my home and whether I could take care of the paperwork over the phone. They readily agreed. Meanwhile two other Virginia dealers sent me bids that were higher than Passport’s final bid. One of the dealers tried to plant a seed of doubt saying that the MD dealers lure VA buyers into their dealerships with low pricing only to jack the price up just before completing the deal. Not so at Passport. I received all the documentation via email prior to delivery. In a quick conversation over the telephone and by email, the salesperson made painstakingly sure I understood the final terms of the lease deal when I had questions. Two of the nicest guys ferried the car to my house. I test drove it, they went through the new owner’s checklist with me, I signed the papers and was done. Car purchasing should be this easy and transparent!

David Spillers

Excellent service! I’ve always owned Honda and this is my first Mazda and someone recommended me to this place for service. My car was washed and vacuumed - never at Honda! Staff are super friendly!!! I am definitely going back in the future!

Ransom Tyndall

We purchased a 2016 Mazda 3 this weekend. I typically hate buying cars because it is such a hassle. However, Tonya Mickey and Mohammed, made this the best car buying experience of my life. They gave me options, but did not try to push anything on me. They were both extremely professional and helpful. I may be in the market for 2 more cars before years end and I will definitely got back to Passport Mazda. They truly earned my return business! Thank you Tonya and Mohammed!

Tanyika proctor

@Ky C My apologies that you feel you had a unsatisfactory experience. The 2010 Honda Accord you purchased passed MD State inspection however, when you took it to get inspected again at your local gas station, they incorrectly inspected it to the specs of a V6 instead of to the specs of a 4cy, which it is, and failed in improperly. I have done my absolute best to fix even the most nominal of concerns for you. I also made sure to put you in an upgraded 2015 Mazda3 Touring with lots of extra features to enjoy and drive while we took care of your concerns for you -- free of charge. We even delivered the car to your home. I did my best to do everything I possibly could to satisfy your needs.

Robert Kovacs

Service Department was very helpful. Recently moved from LA to DC and needed to get my car serviced for its 5,000 mile checkup. Got a good discount as a first time member, and they continued service right where the last department left off. Didn't replace more than I wanted or needed, and were upfront about the condition of my car.

Brian Kim (brhkim)

Went in with a very clear picture of which car I was looking for; Tonya was easy to communicate with, very forthcoming, and super friendly when I arrived. I had a pre-purchase inspection done off-site and they recommended a few services before I bought the vehicle - after talking it through with Tonya, she and Slavenko had the mechanics take a look and was incredibly accommodating to make sure that I was satisfied with the condition of the vehicle before I considered taking it home. Took a bit of time (was there basically all day) but couldn't be happier with the car and the quality of customer service.

Robyn Wise

Rafael Perez was very instrumental in making my purchase an enjoyable event. He is very personable and aims at keeping the customer as happy as possible. I am very pleased with my purchase and encourage everyone to ask for him when considering a purchase at Passport Mazda.

Maribeth Kibbey

Bought a Mazda CX-5 here end of December 2017 and had a great experience. I am a repeat Mazda customer and was impressed with the whole sales experience, especially with Stas. He was low pressure, got me a good deal on the vehicle options I wanted. Would definitely recommend him if you're pretty sure you know what you want and don't want to feel pressured to buy, like is so often the case with car salespesales.

Rafael Diaz (Rafa)

Just recently purchased a 2019 CX-5 Grand Touring. I had to trade-in a Grand Touring (with GT package) for a Grand Touring without the package because of an admin issue, as I am shipping the vehicle overseas. The issue had to do with the "assessed value" of the vehicle from the foreign government in the country I am shipping the vehicle to -- which is a totally arbitrary restriction. The issue had nothing to do with the quality of the vehicle whatsoever, and was neither mine, nor the dealership's fault. After clarifying what the issue was, General Manager Slavenko and Sales Rep Tonya Mickey worked with me to ensure I got another 2019 CX-5 with nearly identical features (I just had to downgrade my package slightly to make sure the new value was a fair price) and in the same color and interior as my original vehicle. The finance department (Richard) also worked with me to ensure that all figures on all documents were correct and fulfilled the foreign government's import requirements. Overall, I was left with a highly satisfactory vehicle, and despite the stress of buying a new vehicle, I ultimately now confirm that there's actually dealerships out there who care about customers and ensuring their loyalty. I certainly recommend this dealership to any and all, and will look to them first when purchasing another vehicle in the future!

Tushar Matkar

Excellent customer service. Assistances and availability for any questions or concerns regarding the car were taken care off. Thanks to Carlos, Rafael, Slavenko and Cande for their time and assistance. Would definitely recommend to buy your next car from Passport Mazda.

Carole Cimitile

I recently purchased a Mazda CX-30 from Mazda Passport. Very customer oriented, transparent in pricing and helpful. Salesperson Tenisha Cooks was very patient explaining all the technology that comes with my new car and very personable. If you're looking for a straightforward approach to buying a car, this is the place for you.

SavageC33

Just purchased a car from this dealer. They gave me the lowest price out of 4 dealerships. They don't charge you for destination fees which is great. I went there and meet with Tonya. She was awesome!!! Everyone that I dealt with was very nice and professional. Rich was VERY quick with financing. I will be coming back for my next vehicle!

Lamar Brown

I had my 2008 Mazda Mazda6 towed in to Passport Mazda because it would not start. It wasn't a battery issue but something draining the battery. I've been dealing with this for the last few months. Everyone has told me different problems and diagnosed different things. Finally found a dealership that got it right! Passport Great Job! Thank you Mike! Great customer service. I will be coming back. Guaranteed.

renga s

Had really an amazing time visiting passport Mazda and making my purchase from them. Have recommended the same to many of my friends and they feel the same too. Have worked with Stas, Tanyika and Salvenko. Stas has been very helpful throughout the process. Have made numerous visits to this showroom even thought it’s one of the farthest from where I live and have felt at home during every visit. I recommend everyone tries to stop by Passport Mazda once before they make a decision.

Neil Ruiz

This is a beautiful modern, new dealership that follows Mazda’s new Kodo design philosophy. I didn’t buy my Mazda MX-5 RF here since they didn’t have stock but I have chosen to get my car serviced here for now on given the 5 star service I received here! Mario at the service department was excellent! I was constantly updated and the waiting area had snacks, coffee/tea, a bottled water for those waiting in comfortable couches, tables, work stations. This felt like I was in a luxury car dealership. I highly recommend Mazda owners in the DMV area to get their Mazda’s serviced here! And it’s not far from the Metro stop either if you need to hop downtown.

Joe Beard

Just purchased a vehicle from them , probably one of the best car buying experiences I have had . Upfront and competitive pricing with breakdown from the beginning , the out did all local mazda dealers . The customer service of there staff is stunning and they are willing to work with you to help you achieve what you want . I would highly recommend them to anyone interested in purchasing a mazda . Shout outs to Tanya and Courtney!

Jim Vanderhoof

These folks are very professional in their dealings with you, both in person and through texts, etc. Arranged two Lyfts for me at no charge, gave me a free t-shirt, did the work in an orderly and timely fashion. Of course, repairs cost a bundle wherever you go, but they did honor a substantial discount coupon from their website. Make sure you do some research on things like that, and persevere to get any discount you can. Comfortable waiting room if you need to stick around--coffee, snacks, TV etc. All in all, a good experience. I'd certainly use them again for any major service (I had to have new brakes and A/C work done in the midst of a trip away from home.)

Ivona Lozancic

Just bought my new cx5 there! Excellent experience all around! Stas, our sales person, was awesome, attentive and friendly! Made us feel at home. Slavenko was another person we dealt with - he worked along with Stas on getting the best deal possible for us! Richard helped us through the financing stage and everything went smooth and we were very happy with him and everyone else at this dealership! Will absolutely come back here when in need of a new car! Thank you Stas, Slavenko and Richard! I love my Mazda!

Ronda Montgomery

I was able to go in to look at the vehicle I found on cargurus, they honored the carguru price and had the car parked out front and ready for me to test drive. Rafael the representative was very friendly, attentive and helpful. I did not get a sense of being pressured to buy. He was very professional, showed me the features of the car, did a walk around inspection of the tires, interior, under the hood and the trunk and spare tire areas. Needless to say I walked away a very satisfied new car owner.

P F01

Cliffnotes: Passport is transparent and made me feel like a valued customer. No hardball negotiation because they offered the best price around, twice the savings compared to Priority dealers. Full review: Using the USAA car buying tool, I was pointed to another dealer for the greatest guaranteed deal. The email from Passport, however, then listed the USAA guaranteed price, and countered that with an even better offer. Shopping around further, no one could beat it, and had some less than satisfactory experiences at Priority. In the end the associates at Passport where calm, level headed, and even found additional rebates I qualified for, driving the price down further than their initial offer. They went the extra mile and transferred the exact car to my specifications on the same day. Finance department was open and honest about strategies and options to lower rates down the road. Thanks again!

Thomas Gabri

Most everybody can imagine the inconvenience an inoperable window can pose. Passport Mazda Service was able to troubleshoot and correct my window issue by removing and replacing the Window Regulator Assembly. This elusive discrepancy was cleared with exact precision, ahead of schedule and most importantly under budget. Forget the competition and save yourself the headache. Make passport Mazda your first and only choice. Mathew and Candy delivered stellar service seldom found in the auto repair industry. Please allow me to extent a hearty "THANK YOU" for a job well done.

Peter Lee

Anwar, Slavenko, and Stas were very professional, no hassle, and am really happy with the purchasing process. Got the deal that other dealers said "can't be done. Passport is deceiving you". NOPE everything was already prepared and very smooth. Not a single word about pricing was discussed. Everything was done and confirmed way before I arrived the dealer. VERY VERY good experience again at Passport (Jimmy at Passport Toyota was awesome when I bought Sienna). 2 consecutive GREAT experiences at Passport. Will shop there again.

Greg Holcomb

I hate buying cars! Our sales person Stas changed my feelings about car shopping. He was very knowledgeable about all the cars I looked at and some I was comparing from other brands. There was no pressure and he helped me find the best deal. He helped take the pain out of the process. I've used their service department as well and everything was smooth there too.

Chen Dejun

Recommend this place for purchasing Mazda. The sales men were nice and professional. We are happy to get a CX-5 there.

Shannon Alston

For the first time, I didn't dread the process of looking for a new car. Tonya rocks, the management team is great and they understand the fact that people come in with different needs, budgets and expectations. I couldn't be happier and absolutely recommend working with them.

John Krzemienski

You need to work with CJ at the repairs desk, he’s the best in the business and . he helped me in tremendous ways. Cheers

LeTosa Anderson

Revising my review and dropping it down to three stars: please don't try to use the coupons on the website. They do not honor what the coupon says. It list a bunch of sevices, but the people at the front desk will not honor it. They advised my manager told me that "it only applies to the oil change" even though it list the services in the coupon description. Went here to get my inspection done, yes I could've gone somewhere cheaper, but I prefer the mazda dealership to work on my CX5. On the day that I arrive for my appointment I was told that they couldn't do the inspection because the inspector called out sick. I was a little upset because I had not been notified of this and would not have wasted my time making the trip. As I get ready to leave an employee stopped me, told me sorry for the wait and we will be right with you. I responded to him by stating what the service desk employee told me. The employee said don't worry about it I'm the manager and we will get your vehicle inspection done today. He told me to follow him and he will set everything up. I always hate going into car dealerships because I'm afraid they are going to tell me something bad lol, but he was awesome unfortunately I suck at remembering names, but I am truly thankful to him for assisting me.

EARTH

Prior to coming to Passport Mazda I had a bad experience at a dealership to where the sales associates including the general manager of the dealership were extremely rude. It left me not wanting to go to another dealership which I haven't had a car in 2 years because of this experience. On the search to find another car I came across Passport Mazda. When I walked thru the door Richard greeted me with an amazing smile and asked how he could help me. Richard,Toya,Robert and Quartrina all helped me thru the process. Special thank you to Quartrina and Robert for their help for answering all of my questions and getting me into the car of my dreams. Thank you to Quartrina for taking the time to sit with me to go over all the operations and controls of the vehicle . I have told people who are looking to get a new vehicle to come out to Passport Mazda . Thank you for making this experience great Thank you for the professionalism of the staff and the ease and comfort of purchasing my new 2017 Machine Gray Metallic Mazda 6. You all continue to shine continue to glow continue to grow. 5 stars to you all. God Bless.

Edgar Eslava

If I can add more stars I would, I have to make special mention to Rafael Perez also David Bell and Cande, the best care for the best service , the quality of people the professionalism this is the reason I drive 18 miles just to do my car service, however I having a 1 mile away from my home an another Mazda dealer, Difficult to express how happy I am, Thank you Passport Mazda , Thank you Rafael . See you soon guys.

Enrique Rafael Garcia

Outstanding Service, I would highly recommend her. On our way home from the DC Auto show on Saturday 3rd of Feb 2018, Tanyika Proctor was our sales person and she she did a bang up job, outstanding. Mrs Proctor was our salesperson that met us after our friend Angie had decided, at the Auto show, she wanted a Mazda CX-5. We gave Mrs Proctor a specific price point and immediately she provided us with two vehicles that met those requirements. This made it quick for my friend to make her choice. Finally setting on the Red (Burgundy CX-5 Sport) When it was all said and done it took less than three hours to purchase the vehicle. Not too bad for a Saturday evening. Good attitude, friendly, and professional.

James Nieberding

Excellent buying experience. Stas and the Sales staff worked as a team to answer all questions and demonstrate all of the CX5 features. I am thoroughly pleased with the purchase experience at Passport Mazda. Will highly recommend to family and friends.

balazsm3

Just got our fourth car from Passport Mazda, great customer service, extremely helpful and professional staff!!! Ask for Mr. Bowers if you need a new car, he will take care of you.

Christina H

I had a great car buying process at Passport Mazda. I worked with Jeanette, Slovenko and Richard and they were amazing! No pressure selling or upgrades. Would recommend them to anyone!

David Yi

*Review of Service Department* Bottom line upfront: Arrived at 2:30PM, left at 5:00PM for oil change and tire rotation service. Pros: - Comfortable waiting area with free WiFi, couches, tables, outlets, drinks, and snacks - Nice staff, albeit slightly indifferent - Military discount Cons: - 2.5 hours for service even with an appointment - No complimentary car wash like other dealerships Pretty straightforward service, with no extra bells or whistles. Check their website for service coupons. With 14 Mazda dealerships in the DMV area, I'll probably schedule my next service appointment somewhere closer to my home.

John Bailey

This was my first time considering a Mazda. Our Sales Consultant Tanyika Proctor was very knowledgeable and helpful. She walked us through the cars features, explained our finance options, and was a pleasure to work with. I recommend asking for Ms. Proctor if in the market for a new Mazda and would gladly work with her again in the future.

Juanie Fowlkes

If I could give this place 50 stars I absolutely would. I am a new college grad headed to grad school and credit challenged. I was unable to get in a vehicle anywhere else. I worked with Andrew the Sales Manager over the phone for three days while he worked to try to get me in something. He put me in a 2015 Altima today and I couldn’t be more ecstatic. Aaliyah was my sales person and she was sweet and personable.

Beth Ullmann

They are always friendly and knowledgeable. Every time I go for an oil change, they always make sure I understand any problem with my car and always provide a rental if its needed. The service people are super friendly and welcoming and don't talk down to me because I'm a woman. I love coming here!

Farzan Tebyanian

I just bought a beautiful Mazda 6 from here. The car and the service here was awesome! The staff here are great. The Used Car Manager Anwar Hassan and Sales Consultant Tonya Mickey were very helpful, professional, and made my purchase so easy & smooth! If you plan on buying a Mazda, ask for Anwar Hassan. He will find you the best car and give you the best deal 👍

Steve Nguyen

Great customer service. Tanyika Proctor sale consultant has a lot of patient explaining questions. She is very friendly and pleasant to deal with. We decided to purchase a new Mazda.

Mark Stock

Awesome deal! No-haggle internet quote that beat all others by over $1000 and matched the best-value price I had in mind. Went to the dealer, completed the transaction and drove away in my new car in less than an hour and a half. Well done Passport.

Tim Coulter

My 4th Mazda vehicle in a row; my third consecutive CX-5; Aaliyah, Andrew and Paula were extremely courteous, knowledgeable and professional; did most of the deal on-line; no surprises once at the dealership; also received fair value for my trade; overall an excellent experience; no reason my 5th Mazda won't be from Passport.

Andrea Wharton

I really appreciate Stas and Tanika customer service. They were very passionate about making sure I left with the right vehicle that met my expectations. I will be back guys to purchase another vehicle next year 2019. Keep up the great work. Honestly that entire team was very friendly and it felt genuine. Thank you, Andrea Wharton

Alan Thompson

Knowledgeable sales staff, no/low-pressure too. No games, just professional. Very nice showroom. PDI was not the best, knocking one star off for me - there was white plastic with padding underneath still stuck to the grill after delivery, and the interior, clear plastic film was all over as well, and the wash was just superficial, with some dirt and spots left over. These are minor quibbles, but it would have been nicer, of course, to have a cleaner and "wrap" free delivery. Because some of these were missed, it made me wonder if anything else was missed or skipped during PDI. I want to add, however, that my sales rep was fantastic, patient, and very nice - highly recommended. Her name is Tonya Mickey. The sales manager was great to work with as well, Slavenko, I believe. The finance experience was also great. I'll likely get both my Mazdas serviced here from now on as well.

N S

Excellent service and they treat you like you treat you. I didn't buy a car from them, however, the saleswoman Tonya was so helpful and even went out of her way to help me find a car outside their dealership. If I buy another car, I'm definitely checking them out first.

Andrea Wharton

I am really impressed with the phenomenal customer service I have recently received at Mazda here in Suitland Md. I had the opportunity to work with 4 AMAZING staff members Courtney Deneault, Tanyika Proctor, Lori Burke and last but not least Stas Kovalevski. I was really surprised of how professional, friendly, and honest these guys were with helping me get the car of my dreams. I could not ask for a better team to insist me. They welcome me from the very beginning like family. Everyone seemed to be very helpful. Words just can not explain how honored and thankful I am to do business with this group. I will definitely with no hesitation come back and purchase another vehicle. Once again thank you guys so much.

Josh Byrnes

I was having the most exhausting car buying experience UNTIL I came here. Rafael was so helpful and friendly, not at all pushy. I really felt like he was showing me all my options and not trying to pull the wool over my eyes like every other salesperson. Big thank you to everyone here, I’m so happy with how it all worked out!

Nick Bonard

I leased a car with passport and had a great experience. I did everything over email with Stas and Slavenko and they were great to work with. I got (what I think was) a very good deal and was spared the hassle of having to go in person to negotiate. Some dealers wouldn't negotiate over email but Passport did. When I arrived to fill out all the paperwork I was releived that there was no last minute gamesmanship. The deal was exactly what we worked out over email. Thanks Stas and Slavenko for a great experience!

Andre Thomas

The tesm made things smooth and easy. The waiting room was clean comfortable and well set up. They returned my car cleaner and all service issues resolved. Good job I will come back soon.

niharika Kola

I am satisfied with the service provided by passport. I bought Mazda cx-5.Its a hassle free shopping. I recommend this dealer.They are very helpful and respected our thoughts. The manager’s and staff are very friendly. thanks.

Ryan McGinness

We bought a CX-5 in 2017 and had a great experience with our sales rep, Stas Kovalevski. It was our first Mazda experience, and our first Passport experience, but one year later, we happily recommend the CX-5, Passport Mazda and our salesman Stas to future customers!

Michael Iati

Great showroom and very nice people. Routine oil change and tire rotation- Service dept found a nail in my tire and fixed it no charge . They took longer than expected so they discounted my service. Unexpected! My only wish is that there was an observation window to see the work going on in the service dept. it was a total shutout.

Heidimarie Rodriguez

I went in for recall service appointment on my Mazda ,I was very satisfied with the friendly and professional staff as well as the speed of the service. My CX9 is now safer and I thank you Passport, for the great service :)

Margot Salter Morales

Rafael, Jay, & Richard were all a pleasure to work with. Thank you for making my car buying process quick and painless! I’m in love with my new Mazda

Kim Carter

I just want to thank Mazda Passport for all the work that has been done on my Mazda 6, Mrs. Chelsea I thank you for all your support in what was need to get done on my vehicle back on the road and running properly, I’m very pleased with the work that has been done, I have my baby back and he’s running better😇💃🏻 …

何老師的台灣國語Mango Fiber Mandarin

Came in for a car diagnosis; the waiting area is super clean and cozy. WiFi available and tables, too. Even before getting my car finished, I'm positive about this place.

Kevin Hernandez

Bought my new Mazda here amazing service and they didnt event try to trick me by making me pay more I got exactly what I wanted they are so honest. Just be careful when they give you an offer for your trade in because they will change it while you're not looking.

Dee C

Had a good experience. Test drove on late Monday night before closing. Went back for longer test drive on Saturday. Decided I wanted to take this car home. No pressure, very nice and helpful salesperson, Duane and staff. My questions were answered, and I was happy that they worked with me during negotiations.

Hunter Selman

We had our Mazda 2 serviced. Every employee I spoke with was courteous and helpful. Quick turnaround time and good communication the whole way through. I'll be back again in the future.

Veronica McGee

Mazada. I would like to give a shout out to Andrew, David, Michael, Matthew, and Mark...I purchased my vehicle 2017 under different management. On Labor Day I encounterd an situation due to miscommunication. These gentleman didn't make excuses but stepped up to the plate to make it right. I truly believe they were Heaven sent. They each played a part and went over and beyond to make my experience worth sharing. Matthew, Mark, David, Andrew, and Michael... All names in the Bible...lol...continue to sow Blessing into the lives of those sent to you and you will reap what you've sow. Be Blessed Gentleman.

Don Plank

Great service department. Don't sell you something you don't need. Friendly and professional. Clean waiting area with plenty of room to read, use your laptop, etc. My new place for servicing my Mazda.

Robert Ward

Passport Mazda gave me a low and transparent quote (with no hidden fees) on a new Mazda3, and then Stas made it easy to test drive and buy the car. A great first car-buying experience.

Michael McF

Mark, Barry and Allen were great to work with. I feel I was treated very professionally from the beginning to the end. If you are someone like me who does not want to play games and get treated like an adult, I recommend you visit this group. Really like my Miata. Mike

Ashlynn Welker

I had a great buying experience at Passport! They were upfront with all the costs and answered all my questions quickly and transparently. I got a great deal and would recommend working Courtney and Stas to everyone!

Houry Kandoyan

Great Customer service, I felt welcomed and comfortable. Jessica explained in details about the maintenance and repairs my car requires and she was very honest and knowledgeable.

Nia Chisholm

I actually bought my car a couple of days ago. Came in looking for a vehicle I had scoped online. I was greeted by Vance who was a great help. He made sure all of my needs were met: price, packages and all. If you are in need of a vehicle and want it done right....GO SEE VANCE!!! :)

Sandy Nguyen

Tanyika Proctor deserved us as her customer. She willingly goes extra miles to ensure we are making a good decision to go with CX-5 Grand Touring vs.RAV4 Limited. She's a very pleasant person. The sale team works nicely together and we did not feel much the pressure.

Computer House

Visit this store and ask for Teriya Dawkins! She always takes care of me, and offers me the best deals. I am sending all my friends and family her way. If you are looking for your next car, go to Teriya at Passport Mazda first.

Frank Garcia

the purchase was hassle free, price was in the good to excellent range as compared to others, Stas Kovalevski is a great salesperson very knowledgeable on the car features with clear demonstration. Organized and efficient with paperwork and process.

John Day

Aaliyah was an excellent and efficient salesperson. She answered every question quickly and decisively - no run-around at all! Got the best quote from Passport by far and had searched as far away as Dayton OH!!! Thanks

Monica Mitchell

It feels like family whenever I go. Mr. Anthony is an excellent manager there. I've also have seen growth in Mr. Richard in the service department. Ms. Pat and Ms. Brenda were angels. Beautiful spirits. Keep up the great job everyone and be blessed!

Robert Lossing

Very nice dealership. Excellent cars. Helpful test drives. Friendly and helpful salesmen. While I haven't purchased a vehicle yet I would return to shop here.

Nicolle R. Womack

Great customer service and responsiveness. My car had several issues and the team at Passport worked well with completing my repairs and keeping me informed.

Ryan F.

So my original review was a 5 star, but what changed my mind was the lack of disclosure of a lease transfer issue. Passport didn't disclose to me that you are not allowed to transfer a lease with Chase financial. The lease trader operation is not an option. BMW, Mercedes and Mini all allow it.

Marvin pineda

Rafael did a great job as a sales man. No tricks. Did everything he could to help me get the car I wanted. I'm happy with my new car.

Michael

We got a quote over email. They had the lowest price (a few hundred, but their willingness to beat others was worth a 30-minute drive) and stuck to the number when we arrived. We got there, test drove, financed (also the best number) and we drove it home. Simple, friendly, and low pressure.

Richard Chamberlin

Tanika was an excellent help when shopping for a new car. She was honest about what models would fit my needs best. I highly recommend seeking her out to help you with your own car search.

A0524 b

They were outstanding! Vance and Muhammad both had to deal with one hot headed cookie and they were as professional and polite with understanding what I needed as a customer. If I could give them a 10 I would because I gave them hell lol but they got me what I needed at an affordable price. Thanks again Vance and Muhammad. Job well done.

Tynisha Jackson

Teriya Dawkins had excellent customer service although I wasn’t quite ready to purchase a car. it was a great experience working with her. she ready did go out her way to accommodate me

Janna Mosinyan

I can not say enough good things about this place. Chelsea was phenomenal going above and beyond helping us to fix our car. Will keep coming back to our favorite dealership.

James Hill

Passport met and exceeded my expectations for the service of my car.

Ellie Ellison

I was searching about six months for a specific vehicle that I finally found at Passport Mazda. The staff especially Stas Kovalevski was very helpful and got me the deal I wanted I would highly recommend Stas and Co.. Dave Hill

Vick

Although I didnt buy a car from them but my sales associate was amazing. Stas is friendly and super nice. My next car is going ro be a mazda and I am going back to stas very soon. Thank you stas for a good experience.

Sarah Torres

Beautiful car and stellar customer service! Tonya and Carlos were a pleasure to work with :)

Ilana-Shachar Landau

Passport was amazing!!! From the great deal to the fantastic customer service! Thank you so much Tonya for a seamless process and extremely positive experience!!! Slavenko we couldn't have done it without you!!

Armani Wood

Great service! Jay was awesome.

Dion Reid

Bought a Mazda CX-9 from Passport Mazda and Stan Kovalevski gave me a great deal and the purchase process was quick and painless. Love the cx9 by the way! Thanks again!

Anna Shkrebtii

We had very good experience at this dealership. Everyone is very helpful and efficient. Sales rep Alec was very attentive and knowledgeable. Definitely recommend this location

Mentoria

I was very happy with the services I received with carsaleswoman Tonya Mickey! She made sure she helped me get the best deal, and for that I am grateful! I definitely would recommend her to other customers! !

Gregory Adams

Julie Brown was an absolute darling in helping me with my Mazda. She was extremely knowledgeable and caring. Recommended highly!

Walter Romero

Today I came to do some service to my CX-5 , and I’m so pleased that they have new people , very helpful, knowledgeable about customer service , the Dealer is sparkling of clean too! Definitely I recommend it ! I can’t wait to come back .

Lawan Trent

Overall my experience was awesome! I wasn’t pressured and the staff was patient with the many questions I had. Thanks to Michael Gilbert, Richard Taylor, and the rest of the staff who worked to get me in car I wanted at the price I needed.

Adam VanGorder

I had a great car buying experience, and I continue to have great maintenance experiences as time goes on. The staff is friendly, and the facility is very clean and comfortable.

Ron Howe

Stas, was very laid back and low pressure. He let me look at as many cars as I wanted until I found the one that I wanted. Go to Passport Mazda low pressure easy to deal with.

Nome Byface

Love this place! Honesty at its best. This place will definetly make you feel like your important and worth it. Made my purchase with zero issues and kept me informed all the way through to the end. 5 star dealer no doubt!

Maggie Graham

Had a great experience with my car repairs. Chelsea took great care of me and made sure I got great service at a good price.

Diva Mama

My entire experience was great! Ms. Mickey was very knowledgeable about my vehicle and patient with me asking so many questions. Would definitely recommend this place to friends and family too!

Dora Hoyt

Only used the service center, but the staff is nice, the work is done quickly and they keep you informed of the status if you have to wait for your vehicle. The new service center and waiting area is way nicer than before too!

Chiefofdc Honesty-Bey

Juli is the best. She always greats me with a smile and is very knowledgeable about any issues I may have concerning my vehicle. Clone her

soundgarden510

had a small issue with the loaner car but the passport mazda team reached out to remedy the issue immediately. service was great.

Edward Sliter

Great experience buying our CX-5! The staff made the purchase a breeze from our sales rep, Quartrina, to the GM, and the financing manager!

carlos estrada

Not good went because of recall of Mazda connect touch screen, they check my vehicle after 45 min they callme you carr is ready I say well nice I sign paper work left the dealer them I notice my touch screen was worse them before I call them back o they say you screen is been order just have to wait couple of weeks to get it replace , I say wow they should told me that when I sing the papers , bad communication?

Diane E. Hicks

We purchased our vehicle a year ago and received exceptional service from Stas Kovalevski, Senior Sales Consultant.

Curtis Brantley

The sales and service has been impressive!

Marc Blaydoe

Checkin was quick. Staff was friendly, informative, and helpful. Waiting area was clean, coffee was good!

Damion LaPier

The people were nice and friendly. They listened and really just wanted me to get what I wanted. Not your traditional auto dealership experience.

Ricky G.

Customer service was excellent!!! Teriyaki Dawkins is a pleasant person to work with. I appreciate her patience and understanding. Thank you again!!!

Mile Dragisic

3rd time buying mazda from this dealer. Thank you Slavenko and Mark for an exceptional service.

Julie Waitt

had a great experience! everyone was very helpful and nice. They were able to do most of the deal over the phone and internet so that everything was ready when I came in!

Charles Stanley

customer service was good but they tried to low ball me on my trade in wanted to give me 5 grand for my car took it to car max the next day they where gonna give me 6,300 for the same car good to buy but don't trade your car in there

Alex Kiselica

Overall great experience. Up front about costs. Rafael Perez was fantastic! Very helpful and easy to work with throughout the whole process. Ask for Rafael.

Roy Lopez

Customer service was very courteous and helpful. The dealership was clean and up to date. Will be coming back in the future.

Amber King

Very nice dealership. Bought my car here and I have it serviced here as well. Juli Brown in the service department is excellent!

DREJR GP

Teriya has given me great customer service at passport mazda and you should definitely go see her.

Brian Smith

Carlos Mendez best car salesmen I’ve ever dealt with. Great customer service and has a lot of knowledge on the cars.

Leila Levi

Tonya, Mohamed, Richard and the team provided excellent service and helped us get what we wanted at the price we could afford. I highly recommend them!

shanghai yiyu

Service was top notched. employees was also very kind and professional. highly recommended

Korrea Johnston

Excellent customer service and they definitely treated me like a valued customer -- so much that I ended up leaving with a brand new car and I hadn't planned on it!

Jason Wynn

Surprisingly fast service appointments compared to the previous Mazda dealer I went to.

Derrick Murdock

Had the pleasure of speaking with Teriya Dawkins and I was amazed at how graceful she was and professional as well. Just wanna m say thank you for speaking with me you were wonderful...SEE YOU SOON

Eric Chambers

Go see Teriya for your New or Pre-owned car. She is nice, knowledgeable and very patient!!

John Nguyen

Bought my car with Stas. I definitely recommend him. Super chill buying process and an honest guy.

SUKI72

Great service, helpful and professional salesman and knowledgeable director of sale. Thank you very much for greatest service I had in last 40 years.

Rosalyn Chappell

I had a wonderful experience here. Teriya Dawkins is absolutely exellent!!! Great customer service!!! Make sure you ask for her.

Jeffrey “Jack Frost”

Stas is a great salesperson. He makes you comfortable and does not beat around the bush.

jennifer mayo

Excellent service center, I will never get my car serviced anywhere else. I know I can trust the diagnosis on my car here.

Lynette Buoy

The lady at customers service for my vehicle to check in for air bag replacement was very rude. Others were awesome.

Ted Wackler

All the folks at Passport were great and they run a very straightforward process. Very pleased.

Monica Williams

Excellent service an great customer service

Alicia Nathan

Good clean atmosphere customer service is always Pleasant wait is never too long just the right amount of time for car service

Georgette Marshall

Have been trading in MY car's. With the terrible conditions of the roads combined with the weather. Very understanding staff.

kiesha miller

I ALWAYS GET OUTSTANDING SERVICES AND THE STAFF IS AMAZING. THANKS FOR TAKING CARE OF MY NEEDS

Richard Vladimer

Quick and competent service

Tyrone Hill

Very pleased with customer service provided by CJ Neal. Very attentive!

Mark Ludwikowski

Excellent service. The sales and business representatives were very efficient, friendly and accommodating.

Vivian Chambers (Lucky100)

I called about a problem i was having with my car and they fit me in the next day. My wait time was short so I was in and out. Thanks Mazda and Julie

Dereck hall

Great dealership! Good service pricing .. $50 oil change

Musaab Ali

Great place and staff, would love to go back for my car details, They treated my car better than I do!

Beatriz Slooten

Great customer service

Brandon Anderson

Teriya was great! Go see her she helped me find exactly what I wanted! :)

Rich Osborne

Great service provided by the service department Mr. Neal was professional, efficient and comprehensive.

Jinxuan Wang

wonderful experience！

Maurice Craig

came in and was immediately helped by Teriya Dawkins. very nice person , looking forward to my return

Darius Freeman

I am a satisfying customer who is very thankful for getting the great service from Teriya

Miles Burke

Teriya gave me excellent customer service you should go and see her

Francine Smith

Everyone is so friendly and they always keep you inform of whats going on with your car

Jay Brown

Quick, courteous service; nice refreshment area in the waiting area

Dominique Soroka

Excellent service and great people all around, especially customer service. Thanks, Cande

Troybias

Great service

nhammondwon35

Wonderful staff that resolved my issue in little time! Highly recommended

DM Porter

Go see Teriya Dawkins, the customer service is worth going out of the way.

Leontia Collins

Great customer service representatives and techs.

Rhea Ayne Chong

Representative was helpful and friendly as always.

Lashawnda Batts

Bought my car from here!!!!

Scott Anderson

Fast service. Good waiting area. Free coffee. 😄 …

Katherine Barstow

Very helpful dealership, family-friendly

James Paige

all ways one of the best . thanks to your staff see you next time

bruce lipscomb

Problem fixed as discribed buy Tech.

Zachary Hallman

Great place! Everyone is super friendly

Shawn Cornell

Great experience with the service department!

tommy konkel

Polite, Respectful and Professional Dealership

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