Reviews of Rairdon Auto Group. (Car Dealer) in Seattle (Washington).

Rairdon Auto Group

0 Reviews

352 Comments

Car dealer

Used car dealer

12828 NE 124th St, Kirkland, WA 98034, United States

Description

Information of Rairdon Auto Group, Car dealer in Seattle (Washington)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

We still haven't received any review on this business.

Map

Open hours of Rairdon Auto Group

Reviews of Rairdon Auto Group

Isabella Grace

All I can say is WOW. Izzy and Hassan made my first car buying experience more positive than I ever could have anticipated. Izzy was so responsive to my questions via text all morning, sent additional photos of the car I was interested in, and got me an appointment to test drive it right away. She got me an amazing deal on the vehicle I wanted AND got me exactly what I wanted for my trade-in. She was never pushy, always kind, and more helpful than any other salesperson I have ever met. I absolutely could not have had such an A++ experience without her! Thank you Izzy!!! Hassan answered every single finance question that crossed my mind with a smile on his face. He contacted multiple banks to get me a wildly competitive APR and monthly payment, spent upwards of an hour explaining every single thing there is to know about financing a car, and even talked to my mom on the phone to explain things that I couldn’t. He described in detail every single paper I signed, gave me amazing advice for owning my first financed car, how to refinance and when to do it, and was so personable. Thank you Hassan!!! I was a bit stressed coming into my first-time financing experience alone, but Izzy and Hassan made it painless, educational, and had me out of there with my new car as quick as they could! I am obsessed with my fancy new car, and could not have asked for a better buying experience. I drove to Honda of Sumner from my home in Port Orchard, and would do it again in a heartbeat for the service I received today. I cannot recommend them enough, and will definitely be back when I buy my next car!

Adelia Nunn

Honda of Sumner was quick and efficient when selling me my car. Similarly, the service guy (Danny I believe) who helped me with my license plates was extremely hard working and helpful. However, their communication concerning a part they ordered for me and the time it is taking to get it sorted out isn’t great. Fine place to buy a car, great service department, but sub par customer service/communication.

Betty Hansen

Tanner and Merrick did a great job getting me into a good car that I love! They were not pushy and very kind in the process. Really enjoyed working with both of them.

Claudia Bailey

As always, Rairdon Honda of Burien did a great job. They stuck to the completion time and did all that was needed for my checkup. He filled me in on what I should do next and was very polite.

Reynaldo M. Tabares

Keely was great. She listened to what we wanted from the start which made for a very enjoyable experience. After several back and forth conversations with other sales reps/dealers, Keely found exactly what we wanted, we signed some papers, and we were on our way. Thank you Keely…

Melissa Mimi

I scheduled an appointment for an oil change for 9:30am. I arrived 5 min early. Staff was friendly. I was quoted 90min tops. I had my toddler with me, I told them we would be waiting. After 2 hours passed I checked in. I had to wait an additional 15 min. The price was slightly lower than I was quoted. They also gave me a complimentary car wash. Overall good experience. Would have been perfect if it took only 90 min

Heidi Calger

Kevin g was amazing patient understanding of my needs and likes he met all my expectations made my car buying experience easy and stress free thank you Kevin can't ×at for it to get here

Randy Rush

My vehicle was priced before the work was done, and it was an accurate number. The person that I dealt with, Jason Hamada, was friendly, informative and helpful. The work was done in the time frame stated. Overall, I was very pleased with the experience.

Sasha Szabo

Awesome customer service ! I have never experienced buying a car from a dealership before they were very patient , understanding and did everything to accommodate my needs . Alvaro Valencia was the guy to sell me my new car . Ask for him ! ⭐️⭐️⭐️⭐️⭐️

Jessica Anderson

The service was great. I took my car in for a quick check up and they didn’t find anything in the diagnostic codes. Instead of charging the diagnostics fee, there was no charge! I really appreciate everyone I spoke with having a friendly attitude. I’ve been a few times and will definitely come back in the future.

Coop A Loop

Jeff at Honda in the service department went above and beyond all expectations. My wife’s car broke down on the side of the road with a flat tire. It had a locking nut on it so I couldn’t takeoff the tire myself I drove in the Honda with my other car and told him the scenario. This is when Jeff went above and beyond he took me in a car with the master lock keys for the Lugnuts to be able to help me change my car not charging me anything. We get there and none of his tools would work and instead of just saying sorry I can’t help you he said you know what I think we can do something else let’s go back to the dealership I’ll grab some more tools and will go back out to your car to see if it works. Just so you know this was 20 minutes round-trip each time we did this. Once we came back with the other set of tools he was able to fix my flat and under five minutes. Even after this I told him that I needed my car the next day because we were leaving on a family vacation and he went picked my tires up from somewhere else took it back to the dealership and had all the work done by 4 o’clock the following day. I cannot say enough how impressed I am with Jeff and that he would do this as well as a dealership thank you so much for your help sincerely Jason Owens

Tonny Koinange

The Sale was quick. I walked into the Showroom at 2.00pm and by 5pm, i was proud owner of a Honda. Very efficient and friendly staff. Keep it up. I will definitely tell others about my experience

Paul Schwindt

Always friendly. They take good care of the cars and keep you informed of progress. They take the time to explain what was serviced during checkout.

Kali R

Best car buying experience thanks to Tommy and Kevin! They were both so helpful and friendly. Tommy had no pressure approach to helping me find the right car. He started off by asking what I was looking for and was able to show me the perfect match right off the bat! Kevin thoroughly broke down my financing options, and explained how I could get my payment down to the amount I had in mind. I highly recommend this dealership to anyone in the market!

Chris Ogden

Very helpful and transparent. Bought my Jeep and regularly service here. David has always been friendly and helpful.

Veronica Conley

Justin Studer was awesome. He found me a great suv, a Toyota Highlander for a great price. Thanks Justin!

Jody Rodby

This was our first time purchasing a Honda. Everyone from sales to finance was so nice and accommodating and did what they could to make the deal work. They have exceeded our expectations. Thank you for such an amazing and smooth transaction.

Kathy Baerny

Although the person that I made the appointment with neglected to tell me that this visit was to include a “brake fluid replacement “ and not just an oil change, the service dept hustled buns and completed all tasks as fast as they could. I really appreciated the extra effort!!!!!

Boon62

My 09 Honda went in for a complete engine rebuild. The staff was very professional and friendly. The work was finished ahead of schedule and the car runs as good as new. I don't hesitate to recommend this dealership to anyone. They were a pleasure to do business with and I will definitely return for required sevice.

jeff weaver

Jamie Jackson, she’s a salesperson, but also honest and friendly. Not your typical interaction with a salesperson and in a good way. She made the experience enjoyable and I wasn’t stressed about the time I spent there. I had fun, it was a good day. I was rather demanding on criteria I needed to fit and that can be frustrating, but she didn’t sweat it. The type of individual you want on your sales team or customer service team to make the company look good. Hassan, this gentleman not only made the financing experience enjoyable, but actually… ended up saving me a significant amount of money. I would never have told you I’ve had an individual approach me at a car dealership saying they know they can get me a better rate and are going to do so. He did so, and saved me money in other vehicle areas. Kinda wowed me a bit. Hands down, best experience I’ve had purchasing a vehicle. Thank you guys. 1 out of 5 stars, would recommend. Haha. 5/5 stars. Great team

Cindy Nguyen

If you need a place to take your Honda, this is the place to go! Treven and Bill were absolutely AMAZING; would definitely recommend 11/10. They deserve a raise for how professional, friendly and personable they were. Great job! 🙌 …

Bobbi Nodell

Wonderful experience here! After lots and lots of looking, I found a car I loved and they offered me a great trade in deal. Derrick in sales was awesome!!

Michael Adams

My wife and I came in to look at a truck, and initially had a poor experience with a very pushy salesperson who pushed us to finance the truck and basically called us stupid for wanting to pay cash instead. After we were unable to get the vehicle for our maximum price, we had to walk away. We went back in a couple days later after being in contact with a different salesperson who said they could honor our price if we could come in that day. This experience was a completely different one, and the absolutely most enjoyable car buying experience we have ever had. The salesperson's name was Keeley, and she was completely the opposite. Not pushy, respected our wishes, and super friendly. We will absolutely keep this dealership and salesperson at the forefront of any future auto purchases.

Darryl H

Honda of Sumner is a great facility, all the staff I dealt with are very friendly and professional. Judi, the salesperson that worked with me is awesome she made the transaction process simple and hassle free. I purchased a great truck and will do business here again in the future, thanks!

The Lucky Devils

Quick and easy car loan on a car that met my needs and came with bumper to bumper warranty. Staff were kind and very efficient. I already have a car purchased here already, and I am still waiting on the call from the guy at the other lot who said he had my back... and was going to hook me up. Probably the easiest car buying experience I have had. I went in looking at an SUV and walked away with an Impala that was a very reasonable deal for a decent rig. Two thumbs up!

Tami Wiegand

The customer service at Rairdon Honda of Sumner has been amazing to work with. We have purchased cars their and had our cars serviced by them over the years. The service department has been outstanding headed by Ryan Wiegand and will use his service department always.

Alan Kato

It seems to me that an oil change and transmission fluid change should not take 2 hours if you made an appointment, especially when reminded to be on time for the appointment. My suspicion is work didn't start for 40 - 60 minutes. I mean I can get an oil change in 15 minutes at XXXXX if there's no one in front of me. Otherwise things were good.

Scott Willis

Great place for oil changes, but other maintenance can be a bit high. Recommend taking FCA vehicles to the dealership for oil and lube if you dont have resources at home to DYI.

Andres Yu

The service advisor (Bill Shipley) is the best ever. He is friendly and accommodating. A big asset to Rairdon’s Honda.

Jo DeRae

Thank you to Carla at Honda of Sumner. This was my first time buying a car. Carla helped make the process of purchasing a car not so scary. She answered all my questions and explained in detail what everything meant. There were no surprises at the end when I signed my car loan final paperwork. Thank you Carla!

Kim Martinez

Jaime was literally the best person ever! She makes you feel so comfortable buying a car. I needed an upgrade on my vehicle and she made sure I got exactly what I wanted an more!

Sarah Keech

5 stars to their service department and 2 starts to their Honda showroom reps. It was hard to bring my car back to this dealership after experiencing the customer service I received. I had recently purchased a brand new, fully loaded, Honda Pilot from another dealership. Honda of Sumner is less than a mile from my home and as I wanted to install other accessories I went to this dealership to ask for a car wash while I spoke to the service department about installing parts. I was greeted by two men who were standing at the front door of the dealership like vultures who told me no, they don’t give feee car washes. I honestly thought they were joking and proceeded to ask again. Nope they weren’t joking and continued to sort of laugh at me which was just incredible rude. It was hard to go back but as I needed a service I returned to their service department and they were awesome!!! Helpful, honest and great customer service. I will be returning to purchase my services from their department with no plans to purchase anything from their dealership, ever! When it’s time for a new car, I will be giving my business to another dealership.

G Anderson

I worked with Anna Kongbouakhay on the purchase of new Ridgeline, and the whole process could not have gone smoother! Anna was very professional, and personable! A great experience!

Christina Nguyen

Dropped my car off on a Friday morning for an oil change and I was helped by David F. who greeted me right away when I arrived. He was very helpful and even let me know when my car was beginning to be serviced so that I could get an idea when it’d be finished— I was out of there in only a little over an hour! David went through my multi-point car inspection with me and it was very easy to understand, amazing service!

Molly Walter

Amazing team at Burien Honda! My first interaction was with Braden who was quick to confirm the car that I wanted was available and promptly engaged his mangers to meet my budget for my new 2023 HR-V! I spoke with Josh on the phone as well, who unlike other dealerships was able to work on pricing over the phone without coming to the dealership first. I knew I made the right decision to buy my car from Burien Honda when I arrived at the dealership and they held true to their offer made over the phone without any objection or pressure/guilting into upgrading or adding anything to the vehicle that I didn’t want or need. This was not my experience at the other 4 dealerships I attempted to work with. Ryan in finance was honest, straight to the point, and did not push any unnecessary factory deals on me, which took away a lot of stress and made me feel that much more comfortable with my choice to purchase the HR-V. 12/10 would recommend them over Fife!!

Ali Math

Honda of Burien is my go to location for car service. The team are always helpful and very knowledgeable. Thank you David F for all your help yesterday!

Dennis McKillip

Plesantly surprised, after seeing horror stories about the high charges for A/C repair, to have the cost for repair on my 2018 Civic come back to $0.00!! Can't beat that!

T Leseman

I always get amazing service when I come here wether it be with a sales person or with the service advisors I talk to for my vehicle. I always recommend this dealership to people looking to buy new or used or even just servicing their Honda!! Carla was amazing to work with too and provided top notch service with a smile when I had any questions

Evan Muxen

One of the best things about this Honda dealership is you do not necessarily need an appointment to be seen. You can drive up without making an appointment. Service techs are knowledgeable about Hondas, but lack sound estimates on the length of time it will take for a repair or servicing. This might just be me, but I prefer a detailed timeline for just about everything (work, car repairs, vacations, etc.). However, I have seen this dealership go above and beyond to help a customer; understand what work is necessary or optional, discuss payment plans, offer loaner cars, discuss options about every aspect of repairs, etc. I strongly recommend the service department at Rairdon Auto. Why four stars? Again this might be just me, but it was for the time estimating I mentioned above. Except for that, I have no issues with Rairdon’s service department.

Dennis Coates

Took my car in this morning for 15,000 mile service. As always, service was prompt and customer service was outstanding. Shannon did a great job informing me of what would happen and what it would cost. Super pleased with Shannon and Honda of Sumner.

Douglas Fisher

Our TPMS light was staying on, even after our regular tire service provider set tire pressure, and reseated and sealed the sensors. The light came back on, and flashing. We took the car to our Honda dealer; they fixed the problem and worked with us around scheduling. Very happy with how we were treated as well as the work.

Christi Kinzler

RAIRDONS HONDA OF SUMNER! My car was acting up. It was hesitant to start and I knew something was off. I drove to the grocery store with no problem. As soon as I came back to my car it wouldn't start. I knew it was my battery or starter. None of my warning lights came on. Anyhow, I called around for estimates for worst case scenario. Honda actually came in very fair for a new starter. They were polite in answering my call and didn't refuse to give me a quote. Other shops quoted me $150 less to almost $200 more. NOT including their diagnostic fee! Some shops said I needed to pay for a diagnostic first before a specific quote and couldn't get to my car until a week out. Took it to Honda. No charge. Tested everything. Tightened some cables and said I'm good. HONESTY AND CUSTOMER SRRVICE! :) Very GRATEFUL🙏 Thank-you Jeff Douglas and service team. 🙌

Maria Meyer

10/10 experience. We went in the morning without an appointment and the whole process was smooth. Really appreciated our sales associate and "internet director" Braden for all his help. He didn't make us feel bad for asking questions and really took the time to make sure we understood everything, while also making us laugh. Loved it all and can't wait to enjoy my new Honda ☺️.

M Ratliff

This was my first visit to Honda of Burien. My advisor Brittni Roth was friendly, knowledgeable and helpful. Today an oil change and multi-point inspection was done. I plan to return soon to have other services completed.

Monica Markuson

Today I experienced excellent service. The service advisor that checked me out was awesome!

Robert Girvin

Took my vehicle in for scheduled maintenance. Service was prompt and courteous. Shane allowed me to select the services I wanted, instead of a fixed package. He then upgraded my coupon...and washed my car for free. All in all, a great visit!

Susan DalSanto

I brought my 2017 Civic in to Rairdon Honda in Sumer because my AC wasn’t working. The mechanic quickly found and fixed the problem. The car was done in just a few hours. It was a completely drama and hassle free experience. And because the needed parts were still under warranty, it didn’t cost me a thing. I couldn’t be happier with my experience.

Sharon Rickabaugh

Excellent service from my service advisor. My oil change was done very quickly. I also appreciated the car wash and the information about my next service when my car hits 80,000 miles.

Matt Fontaine

Dave who booked me & Trayven who checked me in were both great. I got a rental car and locked myself out of it and not only was I rescued quickly, but everyone was a great sport about it! Even the nice kid who was on his first week was a doll. Just a great team. I'm only knocking off a star because the hospitality area is GRIM. It lacks personality, warmth and HOSPITALITY. You need to hire somebody to come in and sass it up! Otherwise, impeccable experience as always!

Bethany Walton

Good and bad. I was very pleased with the kindness of the service person when I dropped my vehicle at the dealership. I was NOT pleased that it took so much longer than they said to fix. I have had several appointments where I had scheduled a minivan loaner to replace my van during repairs, and instead they gave me a sedan. It did not adequately or even legally fit my four young children in it. That and the extra repair time caused me to have several awkward situations with transportation.

Daniel Hovland

Fastest and best service I have ever gotten at a dealership! I can’t thank them enough for the lengths they went to ensure I got exactly what I wanted!

Denver Hanson

Great quick friendly service. They explained the service and were very professional. Definitely a Rairdon Honda Burien customer moving forward

Caleb Brown

My wife and I were looking to upgrade and get a more fuel efficient car and we found the perfect car for us. They gave us a great trade in value for our car and we’re very happy to help us with negotiating a good price on the car. I’ve had bad experiences with dealerships in the past but my wife and I both felt very comfortable buying our new car here. Thank you to the sales team and finance department for helping us out.

David

This review is specifically for the service department. I hit a rough patch of asphalt on the freeway and started hearing a bunch of rattle noises in the car. They were able to diagnose that it was actually some rocks that got stuck behind the wheel well guard and clear it out. Didn’t even charge me for it. Really great service and super friendly.

Nikki H.

This location was easy to schedule service with and everything went smoothly during our appointment. Our advisor, Giovonni, kept us in the loop via text- he provided excellent service. The dealership itself was a nice, newer facility- I would definitely recommend this location and will plan on going back for all my needs!

Billie Potts

I am no longer driving but didn't want the hassle of selling my 2017 CRV so when I got the letter from Honda offering their buyback program I decided to give it a try. I hate car salespeople and the whole dickering process. Besides the emotional factor of giving up the independence of driving. I was so impressed with the way Kristin dealt with the whole process. She got right down to the details, didn't make me feel like I was being taken advantage of, and made what I considered a good deal. Reardon handled all the paperwork and I was out of there in under an hour. I came away feeling very good about the process. Funny side is I sat at the same desk I had when I bought the car 5 years earlier. Good experience then too.

Abby Boettcher

A text request just posted to my phone following my 40,000 mile maintenence today to post my review online through a link, so here goes: I have had my Honda tourin serviced here in Burien since I bought it with 13 miles on it from Honda of Kirkland 6.5 years ago and I have always been very pleased with my tourin and my service. Thank you, Burien Honda and all your super nice sincere people, God bless and keep you!

Snezana Martin

The service was truly worth 5 stars, great experience. They did a 200K service on my 2004 Honda Pilot, which needed quite a bit of work. After I got my estimate my SO called his mechanic whom he knew for a very long time. They confirmed that the type of maintenance Honda of Sumner recommended was needed at this point as well that the price was very reasonable. The staff was very friendly and helpful, the entire experience was professional and smoothly coordinated.

Christine Graves

My visit to Rairdon Honda was excellent. It was easy and quick to get in. Brittni Roth explained the service that was completed and also the services that I should have done soon. She was very efficient and friendly.

Joseph Annis

Arrived for an oil change when department opened, I was told it would be about an hour, and it was done in 37 minutes. Quick and convenient with great customer service.

brian davis

Very courteous and convenient service. Walked-in, no appointment was necessary for an oil change and tire rotation. Vehicle was admitted and was out in a very reasonable amount of time. Not to mention, the service advisor was courteous and professional.

nicki roderick

Other than the vending machine selling me a warm bottle of water, I've got nothing bad to say about the place. Friendly staff, they work hard to get ya what ya want & make sure you leave happy. So far I love my vehicle & couldnt be happier.

Tytionna Carter

We had an amazing experience here. Brayden at Honda of Burien. He was so awesome and went above and beyond to help us get our first car. So grateful we picked this location and will definitely be back for our next car. these guys are truly the best. Everyone we encountered was so helpful and honest. Can't remember the managers name but we had a great experience with him. You always hear the bad things about car dealerships but we never felt slighted or any of the sort.

Siobhan Williamson

Having your car serviced is never fun times but they did a great job here. They were very communicative and did a great job. We recently had a truly terrible experience with our other car (Toyota not Honda) so it was quite a relief how much better this place was!

Mark Wallace

Vernon, our salesman was awesome. A very kind and friendly person, yet very efficient and professional.

Chris Clark

Been bringing my CRV here for the past 8 years. Always kind and friendly service! Oil change takes about an hour. Can walk to fast food places while you wait. Highly recommend!

Michael Gavin

Had our 2006 CR-V (207K miles) back in for a noise that was coming from the transmission area after we’d had the clutch and transmission replaced in January. Jason (Service Manager) and Juan (Service Advisor) and the service crew seemed to leave no screw or bolt unturned and no effort untried to find the source of the noise. Unfortunately, despite the 3 day effort, they were unable to determine what was causing the noise. They assured us that there is nothing mechanically wrong with the vehicle so we’re looking forward to enjoying many more miles in our trusty CR-V. We appreciate the effort of the entire crew.

CRandD How

Have to give a shout out to the guys at Rairdon of Marysville and also Meaghan and the Service Dept. at Rairdon of Kirkland. This review is not about some kind of super deal that I got on a used Ram because it wasn't a great deal. It was a fair deal though and great deals are hard to come by or maybe impossible in the current market here in 2022 and also that's not the point of this review. The point of this review is more about the buyer experience post purchase. My story.... lets just say that the 2019 high mileage Ram that I bought unfortunately had some "issues" within a few weeks after I purchased it. About $1200 worth of issues to be exact. The Marysville guys were super helpful and stepped up to cover the cost of repairs. They could of easily said too bad so sad but they didn't and I'm really grateful for that. In addition, they allowed the actual service to be done at the Kirkland location (they could have said bring it back to Marysville which was fifty miles from where I actually lived). Meaghan and the Service Dept. there were super helpful. This was my 2nd purchase of a vehicle at Rairdons (one new and now this used vehicle) and both experiences were very positive. I will definitely go back for my next purchase.

Dano

Always enjoy getting my vehicle serviced at the dealership. Prices are comparable to others, team is polite and courteous and they always have a loaner vehicle when you're in need.

brianne semba

Nate was extremely patient and helpful! Made sure any doubts or questions I had were answered and cleared away. Buying with him/them was very easy & would definitely recommend & be willing to buy with Honda in Sumner again.

Scooter Sackerson

Got our car serviced quickly and the person checking us out shared some very useful knowledge with us for keeping our car running right

Sierra Shield

Helen and the staff are always great here. Courteous, helpful and I never feel taken advantage of. I bought my car here and 7 years later, same great car and same great service!

Emmanuel Boafo-Asare (Kwesib)

They took great care of us. Shout out to Elijah, didn’t think he was going to be able to cut us a deal but he was able to get us in a brand new Pilot for the right price

Tamarah Taylor

I came in becuase my key fob stopped working on my cr-v. Juan and Britney(sp?) were amazing and helpful walking me through everything. They made a day from hell so much better. The work was done fast and everything works great. Thank you!

Lien Pham

Honda of Burien was an awesome buying experience!! From the warm welcome we got from everyone when we walk in, to the purchase of our Hybrid compact SUV. Jasmine was great! She gave us the information that we needed and the walk through of the vehicle when were inquiring about. She was patient and really connected with us! As we proceed to the finance department, Ryan gave us a break down of our numbers and what it looks like on a monthly. He got us the best rate that we could get 2.49%!! Jason, the sales manager made sure we were well taken care of from the beginning to the end and answer any questions that we had and made sure we were setup! Fantastic place if you want to make your next car purchase and even better service!!

Jeffrey Job

I was able to get an appointment only two days out. When I drove up to the garage door it opened and I drove right in. It took about 5 minutes to get me signed in and the same signing out. Reasonable prices and a clean facility. Not much more to ask for.

Deborah Neuhoff

The employees at the Burien Service Dept are outstanding! They were a Rockstar team, each jumping in to help deliver quick, efficient, and amazing service! They were genuinely friendly, and were committed to getting me taken care of the very best they could! I was expecting long waits on a Sat afternoon as I had no appt, but they processed everyone efficiently & expertly and took great care of everyone!

Nicole Stone

Overall there are people who really do care that work here and then there a people that don’t. Lack of follow and follow through as well as communication is a challenge and something that definitely needs to be worked on. I am not 💯 sure if I will buy a car here again. But Jasmine in Sales and Helen in Service are great. I should had know with the way things started with Sales Manager that we should have walked away but I thought you know let’s give them an opportunity.

Brenda Carter

Rena, was very nice and patient with me....They really helped me out...Thank you guys....My son LOVE the car

Kathleen Collins

I have been here twice in the last month, first to look for a Honda to purchase, then to have the Honda I bought elsewhere serviced. I wasn’t super impressed. The sales person didn’t know much about Hondas. The administrative staff in the service department didn’t really inspire confidence. Nothing was terrible, but not great either.

Sheila Harris

Best Experience I have ever had. I saw I car I like online. Ask if it was available, I received a called back that it was available. I arrived for a test drive, super easy. I didn’t like the car so Josh helped me find something I liked. Never was pressured or steered towards a car I had not expressed interest in. In and out in 2 1/2 hours. I test drove 3 cars.

R B

I was recently in an auto accident that totaled my car and in a rental going on week 3, when we saw a vehicle of interest on another dealers lot. Wanting to test drive this vehicle, we decided to go to Honda or Sumner. We saw the vehicle and took it for a spin. Although it was nice enough, it really wasn’t what we were looking for. Upon parking the test drive vehicle, another vehicle (different make and used) caught our eye. We asked to test drive it and immediately fell in love! It had all the bells and whistles and even though it had higher than desired mileage, the price point was beyond competitive! Again we were only there to test drive as we were awaiting an insurance settlement for our other car and our intentions were to purchase a replacement vehicle outright. We asked about holding the vehicle however that was not an option. The salesman (Nathan) suggested we finance it and just pay it off when we received our settlement. We did just that! We have purchased MANY new vehicles in the past and it has always been a 6-7 hour ordeal. This however was quite the opposite! We were in and out within about 3 hours and that included two test drives and ALL of the legal paperwork! It was a very pleasant and impressive experience! My ONLY point of contention is not being given a full tank of gas (1/4 tank is what we got). I’ve never rolled off a lot in a newly purchased vehicle (new or used), with anything less than a full tank of gas. Would I buy another vehicle from Honda of Sumner? YES! Would I recommend Honda of Sumner to family/friends? ABSOLUTELY! Thank you Nathan and Honda of Sumner for helping us acquire an amazing vehicle!

Yuxin Zhang

My first car was purchased here and it was a great experience! Devon Thiele was very knowledgeable, friendly, and fun to talk with. He didn’t waste our time and took us straight to the car we were looking for. There were some negotiations but nothing too stressful. The overall experience is smooth-sailing and comfortable. Definitely recommend this place for new car owners!

Robin A

Wonderful service! Easy to make an appointment, friendly help being checked in, made it out faster than estimated and was more affordable than most other options surprisingly! 12/10 would recommend

Leeds Chamberlain

Helen was gracious, double checked my request with Juan Who was my new direct contact. She made sure everything I wanted was written down properly by Juan. she took photographs of the paint which is peeling off my car and which is covered under a recall. She was accurate on how long it would take to get my car serviced. In the review of what should be done with my car to ensure it maintained current standings according to Honda rules, we jointly decided to take care of a few maintenance steps to save me returning before my next required oil change. Emily, the customer service manager, met with me and agreed to include the receptionist in more Burien Honda information/decisions so the receptionist would be more equipped to answer questions with the public when they came into the center. This will make the receptionist become an asset to the Burien center Driving my car away from Burien Honda, the car felt as if it was brand new. The service provided by Burien Honda was excellent.

Erin Koby

Everyone was amazingly nice and helpful. Felt like I was buying a car from good friends. Completely hassle free. Never once felt pressured and I felt like Jamie went above and beyond to make sure I got a good deal. She was very clear and concise about what I would owe. And a blast to talk to. Even the finance Dept was very easy, hassle free and very quick. Thank you Rairdon Honda of Sumner.

William Shanklin

Went in for my first maintenance on my 2021 Honda Pilot. Service was great. I handed the sevice person a coupon for oil change and he came back and told me I didn't need this because I have a maintenance package. 48,000 miles or 3 years. I forgot. Good honest people (JUAN ELIAS).

K Shush

Fantastic experience with Charles Anderson in the Service department. Answered all my questions about my 21 Accord, and was extremely friendly as well. Should be in Sales!

Renee Heerhartz

Very helpful and pleasant sales personnel, they took time to answer questions making sure that we understood the vehicle.

allison harkless

There is a shared sense of comradery and dynamic energy with this group of people. I felt taken care of during every single part of our transaction and left knowing I could rely on any one of them to follow through should I need assistance. Ps this review is for Honda of Burien Rairdon used vehicles. Shout out to Damon!

Kevin Cole

FOR THE MAINTENANCE/SERVICE SECTION, NOT SALE SIDE: Went for my usual oil change (came with my plan when purchasing my car), and the overall experience was fine, especially when helped by Helen (she's always so helpful and courteous - I love working with her!). Estimate of how long it would be was pretty accurate (was an hr wait this time, but I've had shorter and longer waits, depending on the day and time of day it seems).

Troy Stockwell

Took my 2018 Honda Pilot in for oil change service. This was my first after purchasing my vehicle from this dealership. They opened up promptly at 7:30, with a quick check in I left my car for the day. This allowed me to jump on a sounder train to Seattle. They stayed open until 7:00pm giving me plenty of time to get back to the dealership to pickup my vehicle in the evening! They were convenient, fast and friendly can’t ask for more. Thanks, Troy

Lora Kimmich

The sales girl Cassidy Hartley was very nice, helpful, explained everything as she went through documents and answered all my questions. Overall buying my new car today was a pleasant experience.

Gregory Jones

Loved the experience with Rairdon. I worked with Jamie (5 star dealer, not super pushy). Everyone was mostly friendly. The only part of the whole deal that was eh was the last part with the signing of all the legal documents (this is with "the guy" in the back) and, while he was pretty cordial, was a little awkward and pushy when trying to add on something I denied earlier in the deal. Not a huge deal breaker, but that part of the car selling business none the less. We signed the rest of the documents in silence and I was on my way with my certified pre owned car. Thanks Rairdon for an all around great experience! I love my new-ish car!

Mary E Bjustrom

David Foss was a stupendous service manager. He looked up what was needed beyond my request and explained it. He found the best discount coupon and made sure that all the work was done well. The best part is that when he went over the bill he told me everything that was right with my car and what good shape it is in (150k miles). Never had this happen before and was so pleased. David is great. Keep him.

Austin Barnes

The Sumner Honda dealership was absolutely fabulous to work with!!! The sales people that worked with me made the process super easy and fast. When we buy another car in the future, I will be back because of how wonderful this experience was. Thank you so much for my amazing new car 🚗 …

Rigoberto Mancilla Ramirez

I'd like to thank Kyle for the warm welcome when I arrived at Honda of Burien. He showed me every car I was interested in without feeling pressured to buy anything. Thank you for taking the time to understand what I was looking for and for keeping such a great attitude. I'd definitely buy a car here again. If you need help managing the financing process I recommend Daniel.

Monica Culwell

Shannon was awesome to work with and the Service work was great, too. Amazing Detailers, too! My car looks amazing!! I’ve been coming here for 6+ years. Always been pleased!

Jarrod Manes

I went for an oil change and paid $58. I asked if they could check my fuse for my headlights and they said they would have to diagnose it. It would cost more. I go here all the time for my service and they couldn’t even just check my fuses without charging me diagnostic fee? Looks like I may be looking for somewhere new to go.

Marcia Markum

Glad to come in on a Sunday with no wait other than service time. Greeted by Jeff who made sure most of my needs were taken care of. The Rairdon of Sumner doesn't have detail people on Sundays, but Jeff was so kind to vacuum out my car. My oil change and rear fluids quickly taken care of and I'm a happy customer !!!

MikeChristine Wiedle

Miss Ross is an asset to have as an employee. Very friendly, knowledgeable, communicates information well.

Daniel Bass

I was very impressed with the all the personnel at Rairdon. They treated me and my new (too me) 2005 Honda Element. They treated me as if I had just bought one of their new cars. Thank you. You will definitely get all my business regard my Element.

Joanne Yusuf

This was my first time using the dealership to assist with maintenance , I had a basic oil change and the front headlight replaced. The person who helped assist me ( Michael) was kind and helpful, he was fast to assist and didn’t mind looking up tire prices for the future at the end of his busy shift. The price was very reasonable exceeding my expectations.

Nicholas Karlsson

I had an appointment this morning for basic maintenance and I got in slightly early and they let me in early. David Foss was the employee helping me and he was clear, concise, patient and professional. Got breakfast while the crew worked and was back on the road precisely when I was told I would be. Honda of Seattle should take notes from these guys and gals. Will be coming back for any work needed in the future.

Pia Dulay

Came in for oil change. I was greeted right away by David Foss. Everyone is always nice in the location but David is just amazing with his customer service. He is very nice, polite and always giving the customers in the waiting area update on what’s going on with our car. Thank you for taking care of our car and also us your customer. We appreciate you all!

Debbie Burrill

Fast service, communicated throughout the service of my vehicle. When I made my appointment I was given a quote for my services & when I brought my vehicle in the price was quite a bit higher. The person who checked me in took the time to review each quote & discussed a pricing that fit my budget. I appreciate the service he gave mex

Sharon Russell

The service department is amazing! They accommodated our needs yesterday, never any pressure, and we feel they are honest and always do a good job.

Bobbe Hughes

We bought a very nice 2013 Ford explorer today, beautiful green metallic color. DID most online, but it still took to long at the dealer to buy the car. Everyone was very nice but took hours to complete it all. Love it!!

John Cuny

Mike helped me find a vehicle with ease and no pressure. When I found what I liked, he worked diligently and openly with me to get the price point I had hoped for. I would recommend Mike and Honda of Sumner to friends and family.

Leonor Arzadon

Customer service is outstanding, service is exceptionally excellent. They always inspect the car for necessary repairs, and they have a carwash freebie!!!

Ryan Topdjian

I felt as if I wasn’t taken serious until I actually sat down to buy the car. The sales guy went and helped someone else for a bit while I was trying to test drive. He also left the dealership before I was finished buying the car. Overall, the dealership was nice and landed me on the car I wanted, finance was funny and very helpful. But would have liked to have been treated like someone who was spending a lot of money.

Mark April & Elyse Barnett

Have been to Burien Honda a couple of times. The customer service has always been above and beyond. Having been a customer to several Honda dealers in the area…this is where I would recommend to come…unless you are in the south end then I would recommend south Tacoma Honda…these are the two locations I will only use. David at Burien Honda was an awesome service advisor, explained everything very well and not talking down to me like I don’t know what’s going on with cars. I had a dad who explained and taught us how to do basic ish on cars…so this rates high on my list of customer service advisors. Thank you David! I will certainly be back to Burien Honda.

Katie Bachand

Our windshield was broken by a rock so I called Rairdon Honda to use our insurance policy we purchased when we bought the new vehicle. For some unknown reason, our policy was cancelled. The customer service representative, Emily, researched this problem and took care of our windshield at no cost to us and reinstated our policy. Whatever the issue was she made sure it is resolved. It took a while for the windshield to arrive and when it did, Genuine Auto Glass was the 3rd party contractor that installed it. When I picked up our car, the hood of the car was very dirty with something black. Perhaps it was grease or some sort of product that was used in the installation. I brought this the the attention of the service advisor, Brittni, who said that they don't wash cars and it was the 3rd party, Genuine Auto glass, that left my car dirty. She then gave me 2 Brown Bear car wash tickets. FYI: I don't use commercial car wash facilities to wash my car. I left disappointed. About 5 miles away from the dealership, it started to rain and I turned on the windshield wipers. The wipers made a horrible scrapping and clicking noise. I turned around and headed back to the dealership. I looked around for Helen Kahsay, the Drive Manager. I have worked with her since we purchased our car in 2018. She was in a meeting, which I interrupted, to ask her to help me with our car and the problems I was encountering. She is very customer service orientated and immediately came out to my car so I could show her what was going on. I showed her the grease on the hood of the car, the broken glass inside on the dashboard, and told her about the awful noise that was being made by the wipers. Helen had her detail man clean up my car and then we began trying to figure out the noise and what exactly the problem was. It took some time and Helen’s keen eye, to figure out that the wrong windshield had been installed. It was not a Honda, OEM windshield. The curve of the glass was wrong and that was why the wipers were not working properly. The correct windshield was 3 times the price of this after market windshield. Emily took care of this immediately. We were told that the correct windshield was on backorder with no estimated delivery date. To bring this long story to an end, the windshield was found within a day and installed the next day which was nearly a miracle in today's atmosphere of supply chain shortages and delays. Emily took a good amount of time and effort to explain our original invoice to us, explaining the permaplate policy and what it covers. Both Helen and Emily should be commended for their excellent customer service. And Brittni should take a lesson or two from Helen on how to treat a customer.

Shawn Caskin

Brought my new Pilot in for what I thought was a free oil change. Found out that the 7 years of free oil change that I was promised when I bought the car was in fact not included. Apparently I was to pay for the package. I won't be back nor will I buy another vehicle from this dealership.

Kim Sugino

Always very busy. Would be nice to have more staff, but that’s a problem all over. Had 70,000 maintenance done and car running like new.

Josh Nelson

Drove right in, someone came to my vehicle to assist me. I was there for an oil change as well as any mileage based maintenance for my vehicle. It was explained that no major maintenance was needed at the mileage my vehicle was at so an oil change and inspection was all that was needed. I was given a time and went to the waiting room. I was greeted around the estimated time, at this time it was explained to me that a couple filters came back needing to be changed. They gave me the prices and I approved of the changing. It was just a few minutes later and I was receiving my vehicle and paying before leaving the shop.

Michael Empinado

Beautiful clean dealership. I came right on time 7:30am and got my car 8:45am. That's the reason for a 4 star it took that much time for an oil change. Otherwise it's all good, I believe they updated the software of the vehicle too.

Edsel Parsons

Very positive experience. No pressure, they let me browse to my content without looking over my shoulder continually. No upselling or bait and switch tactics. It was all very smooth and professional. One of my better car buying experiences.

Maria Mendez

Wasn’t expecting to have my check engine light turn on as I was bringing my car in for an oil change. Shannon D greeted me with a smile, which was needed as I hate and fear that engine light flash at me. She made me feel at ease and I was even giggling by the time I left. Without asking she offered me a discount for the oil change which was appreciated. We all know car repairs are spendy. She was upfront and honest about pricing which I also appreciated. I don’t like the phone calls with telling me what’s wrong with my car when I know nothing about vehicles then to be horrified with outrageous pricing. All in all nothing catastrophic with the vehicle, she explained the diagnosis in terms I could understand. She worked pricing out with as well and my car was ready in the same day. A total win for Shannon and the Rairdon Team. I’ve bought several vehicles from this dealership and have always been impressed with their customer service. Well done team! Thank you Shannon for your excellent customer service!!

Emily Gross

Today I had my oil changed at Rairdon’s Honda of Sumner. I made an appointment several days in advance for the “guaranteed” 40 minute oil change so that I could hopefully be in and out within the 1 hour allotted for my lunch break. My car wasn’t ready until nearly 2 hours later and I heard other people in the waiting room also expressing frustration about the length of time their service was taking. For $75, they didn’t even wash or vacuum my car. I’ve been a customer of Rairdon’s for several years but after my latest experience I don’t think I will be returning.

Renee Thorkelson

Juan E. was very professional, thorough, and personable. His estimate of the service time was spot on. He predicted ~90minutes and I was texted 90 minutes later. Excellent service. My only comment is about the waiting area. It was pretty cold. My feet got cold. I ended up moving to the showroom. It wasn’t quite as comfortable but it was a bit warmer. Perhaps a second set of doors would prevent the cold air (or warm air in the summer) from disrupting the temperature of of the area.

Cheryl Smith

My latest oil change at Rairdons Honda in Sumner was an excellent experience. We got in quickly and were done inside of 40 minutes with a full inspection. The service manager was awesome as well!

Jeannette Chavez

Very friendly staff ,, definitely will bring my car in for my services.

Magie Maglaya

David attended right into us upon arrival at the service center, very nice guy and provides all the infos that we needed. The wait time he told us for the service even finished 10 minutes earlier. Our car came back very clean and tidy. We drove home safe and sound. I felt the difference, after the service, the car very smooth at the road. Thank you service team of Honda burien. You’re the best!

mark shimomura

I was a little shocked when they told me it was going to be 4 hours for my oil change but it needed to be done. I went and grabbed lunch up the street and when I returned 2 hours later I was pleasantly surprised that my car was finished. I’d especially like to thank Ilene for her great customer service. Even though she was literally running around she took the time to explain what they found during the inspection and the recommendations. She also gave me pertinent information about my other Honda which I’ll be bringing there from now on. I appreciate her professionalism And great customer service which was lacking from the previous Honda dealership I brought my cars to. Thanks To Ilene, I found my new service shop.

Sharon Wilson

Honestly the best experience buying a car. And I’ve bought a few new cars. Not pushy. Willing to negotiate. Fast with financing. It was all good. Kevin was fantastic and Gavin in finance was quick.

Jose Santoyo

Each time I have my car serviced the concierges are very freindly, attentive and propmt. They take my info and any concerns regarding their vehicle then movss it along the services technician's who's are very professional and attentive to any of the concerns that I have aswell as, provides any addtional information regarding future services needed and return the nterior clean uoon returning the vehicle. That make me feel very satisfied. Even when my vehicles is retuned the same concierge or manager will provide all detailed information regarding service and future services that will be needed making me feel very satisfied.

Chelsea Jackson

Best car buying experience EVER! Adrian absolutely made sure of this. His honest, no-pressure approach was a breath of fresh air. He was patient, funny, attentive and delivered. Came for a different car, but got something better. I couldn't be more grateful. Adrian, I appreciate you!

Charito Morehouse

My appointment was at 9 am, but got stuck in traffic due to a car accident. I called Honda to inform them that I would be late and assured me no worries. Honda got me in and out very quickly. Also great customer service.

Imelda Barron

I drove away hoping they’d send me a link to take a customer service survey, because I wanted to express my gratitude. I have previously gone to Honda of Renton- Auto Nation and or Honda of Auburn and Honda of Sumner surpasses them without a doubt! They were quick, efficient and kind. I was serviced for an oil change and a recall.

Carolyn Tidwell

Anton is a delight. He greeted us when we walked in & helped us get things done so we weren't there forever. Explained exactly was our car needed & was most gracious.

Bill Casper

They are great people. I appreciate anybody or anyone that works on my car/cars. It sucks there was a misunderstanding but they fixed it and made it worked for me. I really appreciate their service. They all of awesome, amazing, great and caring people.

Karen Heindel

I am always pleased with the work Rairdon Honda does for me. They took the extra time to clean out the nasty rat's nest when changing the filter with no extra charge to me or complains from them. A job done correctly.

Lan Nguyen

Excellent services, in and out for 1 hour for oil change and tire rotation. Brittni- service advisor is very efficient, and professional. Thank you very much.

Candace Shattuck

We bought our 2016 Honda Pilot here and have been very happy with our car and the service department. Today I brought our car in because of a recall notice for a striker plate. Mike greeted me immediately, processed the paperwork quickly, and advised me of the possible wait time. My wait time was shorter than expected, Mike explained the striker plate replacement and I was done. Quick, friendly and efficient service-exactly what I'm expecting when I take our car in for service. Thanks Mike!

A.J.

They forgot to wash my car. I wonder what else they forgot. It is on my receipt. Car wash for zero dollars. But my car is just as dirty as I brought it in. Granted, I did not bring my car in to get it washed I brought it there to have the oil changed. But they said they would wash it and they didn’t. So it makes me wonder what else they said they would do that didn’t get done.

Eric Belshaw

Braden was a great low pressure sales person. The sales manager really bent over backwards to make sure I received a great deal. I appreciate both of them immensely to make my buying experience one I will remember forever. I will never buy a Honda anywhere else. It’s my sixth Honda. Thank you Burien Honda.

Kathryn Gagnon

Smooth experience. Best I’ve had at a dealership. Hassan and Keely made the transaction truly painless.

A wannabe Animator

Helen is always so amazing!! I have been coming here for years to get my oil changed and she always so sweet. She asks about the family and makes you just feel at home! Thank you Helen!!

Dennis Purcell

My experience was efficient and easy. The team was friendly and informative. Ismael was a great listener and I appreciated how Josh Waller gave me a heads up on timing of next steps to compete my transaction. Very happy with my purchase.

Juliana Lozano

Was a quick and easy process buying a car at this dealership. But just seemed that that all these cared about was the sale . The lady helping us said the car was going to get detailed before we left with it and they did the bare minimum. Found trash left behind as well as fries and other food in between seats. Thought they could have atleast gave us a good vacuum considering we spend over 30k on a car. They didn’t even wash it . Overall not the greatest service

Lisa Westgard

I dropped in for an oil change since they don't take appointments and they said it would probably be a 90 minute wait. I wasn't thrilled with that but realized it was 3:20 PM. I went shopping on foot and got back close to 5PM. I then waited with a customer in front of me and could see my vehicle outside so I knew the work was complete. I waited around for 10 to 15 minutes behind the customer in front of me and finally got my turn. I was really wanting to get home but the guy helping me was chatting me up. He was nice and friendly and I didn't mind for a bit but felt like he could have gotten down to business sooner. Then all the paperwork and signing. I didn't leave their until about 5:25 PM. Yes, I don't mind someone being thorough but I definitely think he could have shortened up the whole process. This is why I have rated the experience with only 3 stars. He did go over future work needed on my car which I had asked about when I arrived but 2 hours of time seems excessive for an oil change.

Sonya DeSollar

I loved salesperson but there are items on my contract that I don't think we went over or it was so fast that I missed it. For one, I would never pay $707 for lost key insurance! It says I was given 2 keys and I only received one key! Otherwise it was great.

Marquita Shoecraft

Had an oil change done in EXACTLY 4O minutes as promised. Service advisors are down to earth personable, friendly, knowledgeable and professional. Along with their technicians providing exceptional care and service for my Honda Accord 2011 EX-L. My service advisor Jeff is by far THE BEST!!!

Deanne Talburt

Very courteous, got the job done in a timely manner, and was great that the car got washed, and the loaner was great!

Jane Proctor

Charles was great to check my car in for an oil change. The wait was a little longer than anticipated, though.

LeftInSight

Great people, had a great time test driving and ended up making a deal on a Miata. Highly recommend coming here as it’s a great environment and zero hassle with the sales.

N. Bernabe

It’s always a pleasure to do business with Honda of Sumner. The staff in the Service Department are very professional and knowledgeable. The Service writers are super friendly and very helpful. Thanks for taking care of us and my vehicle Bailey D. We’ll definitely continue to be loyal customers…😀 …

Kylie & Will

Staff was very friendly and helpful, that got me in for a walk in oil change and offered to rotate my tires, as well as wash my car. Their waiting lobby was comfortable and had yummy complimentary coffee! 5 star service, Would highly recommend.

Josh Tasler

You all know dealerships are always more expensive, but usually you get what you pay for, and great customer service means a lot to me. I've been taking my cars here for most of my service needs for almost 10 years. And though they have had some not so good service managers in the past that caused me to not use them for a year or two, the new manager and service staff seem to be way more dedicated to customer satisfaction. But again you are paying for it, so don't complain about the cost unless you find a real discrepancy in the estimate or work performed. That said you should always shop around.

Deborah Johnson

I had to wait bu Juan kept me informed of all delays. My only issue is when I bought the oil change package I was told I could make appointments and my car would be washed and vacuum . I was able to make first appointment but since it is first come. That is very disappointing but that is on Calvin who I bought my car from. I would never trust him again. Juan was amaxing unlike Calvin.

Conrad Bozlee

As a new customer, I came in for a problem and was first presented with a long list of routine maintenance issues before even discussing my problem. We worked that out but it was daunting at first.

Mary Zielsdorf

My service appointment was on time and my car was done at the time it was promised. Thank you.

Julie T

I came for express service for oil change and tire rotation. Check in process is really fast and cool with the video walk around to check car for damage. The text message for detail of service is also great, the only thing I wish is there is an update of car in process like car is in gagare, car is 30 minutes from done, etc. would be nicer and will get 5 stars. The waiting room is ok and clean with coffee and latte machine for hot drink. I can’t ask for more since we are in covid time. Also really appreciate that no music playing while waiting in there. Some other car service places play music regardless customers feel annoying or not. Thanks fot take good care of my car and I will be back when car need more services.

Ricardo Ruiz

Came in for an oil change and bill was amazing. I was in fast, out faster had a cup of coffee and a good chat about the mariners. So happy to have them servicing my Honda.

Hauwa Bashir

Giovanni Bruno was awesome. He explained everything that needed to be done on my vehicle. Certain things I even forgot to mention were still taken care of. Thank you Giovanni.

One n only Dubb

Tom was Great ! He put me and my Family in a car that was more needed than wanted, we Love it!

Morgan Peetz

You must call Ryan! He was always there and returned my calls. Even after the call he was working on my behalf when others said no. I drop 150 miles to pick up car. Was flawless delivery and the Dealership was beautiful. Great job Honda of Sumner. Will be calling when time for Passport! Thanks

Kristi Complita

I would highly recommend Honda of Burien. I have had to go in to the Service Department twice for routine maintenance. They were quick and so professional. I’m so happy we bought our Honda here!

Don Jenkins

Great customer service. Honest estimates and every time I have been in for service or what little service was needed as there Hondas for our two Honda vehicles, I've had it completed before set schedule. Thank you Honda service team. Your the best. Cheers

Carlos F

Called to schedule an oil change for my 2020 Fit— they told me “You don’t need an appointment, just come on in.” I showed up at around 9am thinking I might have a bit of a wait— checked in and speaking with a Service Staff within 30 seconds of opening my car door. Greeted by Bill Shipley, super personable and friendly guy. Bill had me back on the road in about 45 mins. I’m glad I bought my Honda from Rairdons (along with the service package). Five stars all the way. TL;DR— Quick, easy, friendly, highly recommend.

April Hazen

Jamie was so funny and helpful! Made the whole experience a great one! Cannot remember the name of the guy in finance but he was great too. Honestly everyone we met there was awesome! Very professional but having a good time too! Highly recommend checking them out!

Kaycee De Luca

I am always so grateful for my experience in Sumner! They are kind, efficient and so informative. They shoot you straight and do not pressure or try to upsell unneeded services! They communicate well and follow through on their word. This is my second time getting my car serviced here and they have won me over as a loyal customer! Special shout out to Mike who works so hard and yet always has the time to deliver excellent customer service!

David Gilbert

I took my Honda Ridgeline for a routine service. The young lady that helped me was so courteous and helpful. After the service was complete she explained every detail of the service and details of the upcoming requirements

Roy Hutchinson

Alijah helped me get my whip I've been searching for in a crazy unreliable market. I wanted a specific vehicle that nobody seemed to have for weeks, they had in stock. I'm very happy with the price and the vehicle was exactly what I was looking for. In fact I've never seen one in person until I got to test drive it so, that was also cool.

Steve koransky

Our salesperson was very professional and demonstrated a strong knowledge of our Honda Passport. She explained our package and did not hesitate to delete items I was not interested. One of my best car purchase experience I ever had. Thank you

Rachel Jimenez

I went in for an express service for oil change and tire rotation. Check in process was quick. Wish I had some type of notification in regards to detail of service or an update of car status. There were about 5 people waiting in front of me, seemed like they were waiting for quite awhile. Eventually they all left, a mother and daughter came in and I was still waiting for my vehicle to be completed. I look up and they are being called out, I never received an update until I got up to get a status on my vehicle. The waiting room is ok and clean with water and coffee machine.

Dick Lunceford

Brought my 2016 Honda Civic to Express service 5/20/19 To check on what is needed to replace a damaged engine under carriage shield.I was in and out within 30 minutes, the parts were ordered and will be in the shop tomorrow. Excellent service.

street sweep

Very nice experience Oswald was our salesman now we have a friend in the car business

Barbara Wolfe

Always a good experience getting work done on my Honda Civic. Great customer service.

L H

Brandon & Shane both went over and beyond. I’ve had ongoing issue with my vehicle for over a year. I had another Honda dealership allegedly resolved the problem ; they did nothing but fed me empty promises and took my money! Brandon & Shane both heard and listen to me, address my concerns and came up with a fixable solution. I am very please with the service that was provided to me. I definitely will continue to do business with them!

Larry W

I dropped in without an appointment for an oil change and vehicle inspection around 330 in the afternoon. They were able to start on my car right away and do the oil change, do the check up, and a couple of other maintenance items and get me out in about 90 minutes, maybe less. This was the best case I could have hoped for and they did it. The service waiting area looked new and well kept up. The whole dealership looks pretty new. The service advisor, Mike, was great. He was professional, knowledgeable, and positive. He informed me about available services, but wasn't pushy in selling. Overall a great car service experience!

Tammy Earl

Honda of Sumner makes buying pre-owned or New vehicles very easy. We have purchased 2 vehicles from them in the past 2 years and we received excellent service each time.

david evans

Excellent servicing as always. Wait time is a bit extensive but thanks to Andres in sales I was able to enjoy my wait time a bunch more. Big shout out to Andres for letting me drive that 2022 ridgeline (HPD). I was able to get my feet wet with a new car that i really want and enjoy what it has to offer. Thanks overall for the wonderful experience.

Kelly Joyce

I bought my car and Honda of Sumner. Excellent customer service, no hassle, I was in and out within just a few hours. I love my new car!

Liam Wedel

Came in for a test drive after weeks of talking with members from the internet sales team. Drove two different cars before I decided. Everyone was patient and provided great customer service. I would buy here again! Thanks Judi, Keely and Anna!

Dianna Buss

Jamie & Anna were the best two to work with for purchasing our Honda CR-V Touring Hybrid. They were so very patient with us during our trying times with family medical issues! We thought we would miss our deadline to sign papers although they made sure they did whatever they could to assist us getting it done today! Thank you Jamie & Anna!

Courtney Wilson

I brought my ‘99 Civic in on a Saturday to take care of an airbag recall. Expectations were set that I might not get the car back until Monday due to technician availability, Covid staffing, etc, so imagine my surprise when they called a few hours later to tell me they had gotten my car in early and finished the work! They also did an inspection for free and let me know about a few things to keep an eye on. All in all it was a great, quick experience and I’d definitely come back!

Anneliese Weik

Pleased I could get in on Sunday for oil change. Service was friendly and efficient. I was kept up to date on progress. Wish the waiting area had a small desk or table so I could so some work while I waited (2 hours). Lobby is small though. Service is supposed to include complimentary car wash according to the website but that didn't happen. Otherwise it was great and seemed clean.

Armando Berdiel

Came in with very vague information about my needs and they found a car for me, newer and better than I expected, within my budget. Didn’t appreciate them pressuring me into a service coverage I didn’t want, and changing their attitude slightly when I declined, but overall happy with the purchase.

cristian arellano

Today’s experience was flawless and exceeded my expectations. I was coming towards the end of my lease with my first car from this dealership and Derrick was very helpful. His professionalism and customer service was superb. Very nice and friendly. He wasn’t all about selling a vehicle but actually got to know me as a customer, which I very much appreciate. The finance manager was just the same. Kudos to the both of them. I’ve experienced other car salesman and their tactics to just sell the car and their main priority was to make sure the car was out of the lot at the end of the day. If you are in the position of looking for a new car and have needs and wants met, I recommend going to Honda of Burien. 10/10 for sure! What was meant to be a simple oil change turned out to be an experience I’m truly thankful for and I got to go home with a brand new 2022 Honda Civic. Definitely will be coming back in the future.

Precila Vivar

Jamie was very helpful, staff are hospitable. Transactions was done clear and easy. Highly recommended place. Thank you. Honda of Sumner

Troy Dammel

Took the pilot in for some warranty work, and they said about an hour in fifteen. It was ready to go in 45 minutes and we were out the door and on our way. Very nice waiting room. Coffee, tea, restroom and a nice tv,

Marilyn Murphy

My car wouldn't start at the drug store, so I had to have it jump started. On arriving at Honda, they checked the battery and many other things while I waited. Everything was fine. Thank you for the quick service.

T C

Nice visit. Service writer Bill was polite and professional. He asked me what service was needed and checked on me in the waiting room several times while my car was serviced. Happy with my visit. They did a great job for a busy day as well.

Cathy Mooney

Service was prompt, efficient and reliable. My service representative, Helen, was very friendly and helpful.

Jane Parnell

This rating is for the actual service that was provided thanks to the Service Manager. The service the employee who assisted me provided however, was poor. I had advised him that I believed the service was covered under my extended service contract. He told me it wasn't. I checked with the Honda dealership where I purchased the vehicle. He told me it was covered and that any Honda dealership could have checked and found that out. If it had not been for the intervention of the Service Manager, and my challenging the employee, I would have been charged over $750 for a service that had already been paid for through my service contract. That is not OK.

Daryl Carr

Outstanding customer service and the service department crew handled all my vehicle needs timely and with excellent satisfaction! Will continue to buy and get my Hondas serviced at Honda of Sumner.

Radu G

I had great experience recently with service department. In and out quickly. The rental they provided was clean and at a great rate. Mike was pleasant to deal with.

Malia Suzui

Every experience I have here is fantastic. The staff always makes sure my car is in great shape and I understand the scope of work being done. David was knowledgeable with his recommendations and offered amazing customer service.

Rhealyn Richards

Jamie and Gavin are awesome! I can’t thank them enough for their hard work and their professionalism during the purchase of my car. I recommend to anyone in need of a car to go here!! They do not treat people like dollar signs and that makes a big difference.

Michael Graham

Rairdin Honda of Sumner was nice. Real easy going when I was there. Got to ask a machanic some questions. I had a really positive experience.

Nancy Heinrich

Very professional atmosphere. Employees were very helpful, friendly and knowledgeable. Kudos to the shuttle driver! Didn't get his name but he was an extremely careful driver and knew many shortcuts in W Seattle . Highly recommend this service department.

Roberto Carrasquillo

I dropped off the HRV for a recall, the service section was pretty respectful and very knowledgeable thank you for updating the transmission and checking the vehicle for any other issues

Tina Segers

Bought a Honda Accord Sport, absolutely love my car. Ran up to get an oil change, was quoted an hour and 15 minutes, it was done in an hour. Great staff at Rairdon's.

Olivia Guron

Helen was just awesome and Ryan never fails to get the job done quick and correctly. Thank you for great service!

Trevor Baze

Leased my second car from here (third lease total). The salesman that helped me was knowledgeable and helped me get payments and benefits that worked for me. Thanks to Honda (the manufacturer) directly too for accepting opinions and criticism from customers like myself and implementing those changes into newer models. My wife and I love our new CR-V.

rosa ibarra

I had a great experience at Rairdon’s Hyundai of Bellingham. Found the exact car I wanted in tip-top shape at a good price with excellent customer service and attention-to-detail. I highly recommend this dealership!

Diane Hoyer

I waited for my car in a clean and socially distant-minded TV/coffee/tea area. For me, the best part - the service was completed in the time stated. Also, the associate who took care of me, was both pleasant and informative.

James Luna

Very pleasant experience. Judy was so friendly and I would definitely do business with her again.

Rylie Spriggs

I always have an amazing and professional experience with the team members of Honda Burien. Thank you Brittni for also accepting my requests on top of the recall, outstanding service as always!

Frank Laky

Quick and friendly service. Even got a ride to YMCA while my car was being serviced. Best part of all they washed my vehicle looked brand new.

Dillon Ahola

I just recently had my car stolen. Derrick was so helpful finding my next car that had all the safety features that I wanted. He made this experience memorable and easy as well.

Bailey Ott

This was the best.. fastest.. most efficient car buying experience my husband and I have ever had! We came in pretty much knowing what we wanted.. brought our 2 daughters.. and were out of there in 2 hours. Very friendly staff. Kevin helped us and we would highly recommend going through him! Friendly.. laid back.. comfortable.. and got the job done. No pressure and we walked away so happy. Thank you all so much!! We really appreciate the help getting into our new car.

Judith

Yesterday Oswald Simpson was wonderful working with us to come to an agreement on the car we bought. Thank you so much! Great place to get a car!

CJ Spencer

Great service, Giovanni gave me a time frame of an hour to an hour and a half, my car was ready in an hour. He also gave me a heads up that the next service will be more extensive and expensive, which is greatly appreciated for planning. ****Next service was prepared for the bill so it wasn't hard. And again, took less time than anticipated

Jan L.P.

Helen and David explained everything to me and got my repairs done quickly. I was very happy with my service and will definitely be back! Thank you, Rairdon Honda of Burien!

Daryl Leisey

Wonderful experience. I started the process online and was contacted by sales associate Vanessa Soto. She was very attentive and answered all of my questions before I even went into the dealership. Once at the dealership, I was greeted by a friendly staff that directed my wife and I to Vanessa. I am extremely satisfied with how we were treated and happily purchased my new 2022 Honda Pilot Black Edition. The process was easy and it was a very low pressure buying experience. I couldn’t have asked for a better team to purchase my new car from. I also had a trade in which was also very easy to deal with. I ended up with a price for my new vehicle, and for my trade in, that I was happy with. Thank you Rairdon’s Honda of Burien, and thank you Vanessa Soto!

Marie Donadio

They have a price sheet that they share up front. Mike was helpful and service was performed as requested. It took about 90 minutes for an oil change and tire rotation , but looks like they are having the same staffing issues as everyone else. That’s why 4 and not 5 stars.

Susa Ellis

Excellent customer service - quick oil change and even washed my car. The service manager Mike has always been helpful over the years and glad for his promotion - well deserved

Pete Sluka

Fast, friendly service! Got there when they opened for an oil change and tire rotation. Out within the hour, and the service advisor Shannon was very efficient and friendly. I love this dealership!

Bill Ajaero

This was my first with the service department. I only had my oil changed and the multi-point inspection done. Overall, it was a great experience as the service was rather professionally conducted!

Hailey Salem

I have had some awful experiences when buying cars which made me so nervous to have to buy another one. I experienced amazing customer service before I stepped foot in the door. I spoke with Doug on the phone the day before I test drove and he was so sweet! He answered all of my questions and made me feel knowledgeable and empowered. I had the pleasure of working with Nate who was so transparent and personable. He listened to my wants, needs and budget and got me a beautiful CRV 😍. They even removed my license plate from my trade in for sentimental value. I can't say thank you enough to the whole team but especially Doug & Nate!

Guadalupe Jimenez

I love coming here for my car services, they always do an awesome job! Ben helped me this time and he was so nice and explained to me everything about my car that I needed to know and any details that I needed to come back for in my next visit.

Brahim Djouider

Great service! The gentleman that helped was very personable and professional. The price for the oil change was a competitive $31, out the door, ncluding tax and recycling fee.

Luna Gray

In the end, I walked away with what I had wanted and what had been promised, getting there was the tough part. Experience: The original car I made an appointment the next day to see was sold and I was not told this until I drove 40 minutes for the test drive. I was told I was “being laughed at” for what I wanted payment-wise even though I had mentioned my budget before looking (and it fit the original car I had wanted to look at). I was promised the AC would be fixed in the agreement of the sale, they looked at it and had it “fixed” while I did my paperwork, drove off and it was working great, turned the car on the next day… no AC. I messaged my sales person about it to which I got the reply “the car was sold ‘as is’ and the AC was working when you drove it off the lot”. They said they would speak to the general manager and I eventually was able to have it repaired and working fine again. There are other personal issues I had with this experience as well, but above are the unbiased factors I experienced.

Lanny Wilson

We had a wonderful experience working with Joshua Shaffer at Honda of Sumner. Everything was handled so professionally and Joshua went out of his way to see we had all the information we needed. We love our new car.

Desiree Winkler

Second time I bought a new car from Sumner Honda. I came here after a poor experience from a different dealership. The sales staff were easy to work with and very open about their costs. I appreciate them getting me in and out with what I wanted. No pressure to upsell. Only wish they had ability to do more remotely like family financing. I highly recommend them.

Christine Harrington

Went to Burien for a walk-in oil change. Juan was very pleasant and friendly. He thoroughly explained everything to me and checked afterwards to make sure all was well. No unnecessary work was done. Finished in shorter time than estimated. Thanks again.

K F

Great service! Efficient, professional, and friendly. They truly care about customer satisfaction, unlike my experience with Toyota service departments.

Elisa Sanchez

Called to schedule a service appt on my Honda Pilot, the appt was quick and easy. The only suggestion I have is to call customers once the auto is ready for pickup.

Sresan Thevarajah

Great service by Marissa and crew. Got my AC fixed within a day and it was covered by warranty.

Virginia Kudritzki

In a time when good customer service and social graces are hard to find, Honda of Burien continues to have exemplary customer service and incredibly friendly staff! Thank you!

Cassandra Scott

Great experience!!! I’m always worried because you have to trust what dealerships diagnose and believe what your paying for. Fast and quick w/oil change… they let me know I had a nail in my tire during tire rotation. I appreciate the detail. 2 hours! All done! Thank you, I’ll be back for my next appointment maintenance.

Bob Elwell

Brought our 2018 Pilot in for oil change (with coupon). No appointment was necessary. I got there at 7:20ish for their 7:30 opening time. I was about 4th in line. They were very up front about the cost and the time it would take to do the oil change (1.5-2 hours), since they were a little short staffed. They finished just after 9:00 and the job appears to have been done well. I am very happy with the experience. On a side note, the coffee/espresso machine in the waiting room is an excellent feature.

Mike Gavin

Always appreciate the prompt, friendly, informative service I receive at Honda of Burien. The Service Advisor, Ilene, was exceedingly friendly and explained the service that was accomplished on my 2006 CR-V (over 203,000 miles, btw) and recommended and upcoming service to keep it running strong. Thanks for the great car/customer experience.

Michael Lewis

I pulled into the “no appointment” lane for an oil change. 70 minutes later I was out the door. Car washed, tires rotated. Great service in a timely manner. Personnel were friendly and attentive. Thank you.

Michael Feinstein

Best car buying experience I have had. The sales team is courteous, responsive and transparent in their dealings. No games. Great attention to detail and efficient in finalizing the sales transaction.

Rick Green

I like that they called me to remind me of my free oil change. I was not up to the mileage level yet but the time level e as past.

Jun Pegarido

No issues getting our 2015 Odyssey fixed and serviced in a timely fashion. Shannon and the service crew were very professional.

Kimberly Peterson

This Honda dealership is excellent! I had been frequenting Honda of Seattle, but since their relocation to Airport Way, they seemed only profit driven and their customer service really declined. When I needed an oil change and diagnostic, I did make an appt with Honda of Seattle, but again was really disappointed in how I was treated. I then saw there was a Honda in Burien and promptly scheduled with them. It was an excellent choice! Great Honda service and Ben provided warm and conscientious service. They even cost less than Honda of Seattle. Once car prices settle down, I will be doing a trade in with Honda of Burien. Moral of this story? Choose Honda of Burien!

Carole Notley

Newbie salesperson Jalil was a delight. He listened to what we wanted (and didn't want). If he didn't know an answer he found someone who did. He didn't pressure us. He helped us pass the inevitable boring wait for paperwork, and I drove off in a 2017 Corolla LE that was even nicer than I realized. I had only planned to look, frankly, but the arrangement Calvin worked out for me was a fair deal (to go along with my fair credit). And the decision to buy was an easy one. It was unsurprisingly tedious at times, but I was satisfied with the overall experience. It was worth the drive to Burien from Bellevue, and I can honestly recommend Rairdon. The sales force was good natured, relatable, and knowledgeable. I was happy to have been Jalil's second ever sale and wish him lots of success. His role models are superb. I came back today (6/25/22) to talk with Damon about refinancing. He was a doll. He made it easy and a pleasure to have spent a couple of hours to bring down my payment and get me a much lower interest rate. I still would refer anyone to Rairdon. They treat you with respect and good humor. ⭐⭐⭐⭐⭐

Echo Ruiz

Ana and the rest of the Honda Sumner Dealership was beyond great to my family and I. I went in with hopes to buy a smaller car and Ana had me driving out of the dealership in less than 2 hours with my new car. The entire sale and purchase was smooth and professional. I am happy with my new vehicle and with the treatment I received. Thank you Ana for helping me, it’s nice to know there are still good and fair salesmen people in this world.

valerie rogan

Juan did a great job talking care of me today. I came in without an appointment at the end of the day and he greeted me with enthusiasm and explained that what I needed would take about an hour and a half. I am disabled and he explained that I would have wait out of the car and offered to help me get my mobility device out of my car. He then guided me to their very nice waiting room that has an amazing coffee machine with so many choices and so easy to use. They were so efficient and fast it of took 30 minutes, not enough time for a second cup. If you want great service and good coffee this is the place to go. Thank you Juan

Rachel B

I appreciate that Brandon there at sumner Honda was very quick to help with any concerns I had. Very helpful and great customer service a great asset to the dealership for sure. It’s people like this that makes me want to continue doing business with Honda Of Sumner. Thank you again for your time and service.

Jeremy Bargh

Friendly staff. I came in totally naive and nervous about car buying with all the stereotypes. I was pleased that they considered my needs. I walked away happy with my purchase and would definitely go back. Thanks Jasmine!

Gary Fenton

I always make an appointment to have service done on my car. But regardless of doing that I'm still in there waiting up to 2 hours for a simple oil change. Also the service people are also sales persons. Always trying to see you more service that you don't need.

Sharon Saclolo

I usually get a Car Wash Coupon everytime i do my Oil Change at Burien Honda but this time I did NOT get one and I noticed the Other Customer Got One But I Dont . I dont know why I dont get one . I feel upset and thinking why I dont get the car wash coupon.

Cara Hairston

Phenomenal experience! No pressure, answered ALL of our questions, friendly and made the entire buying process super simple. We got a good value for our trade in and great rates. Jasmine was excellent! She was patient, thorough and walked through all of our options. I would 100% recommend coming here if you’re looking to buy a Honda. We came because a neighbor recommended us after buying their car here and we’re pleasantly surprised. We are walking away happy new owners!

Colleen Allwine

Keely Ballintine is a masterful sales representative. She took great care to make us feel respected and supported during the stressful process of buying a car. She is very professional and knowledgeable and if she does not know the answer to a question she will find out on the spot. She is warm, personable, and respectful. This, in turn, gains her the respect of her boss and colleagues which we witnessed first hand. Thank you, Keely, for making our experience such a positive one. Thank you, Honda, for employing people like Keely. Respectfully, Colleen Allwine

Zubeda Hamisi Masuka

Thank you so much for the quality service you provided to me and others. We really appreciate guys. Your so caring and we appreciate your excellent customer care. We will always keep in touch when we need your help because we feel our property to be safe on your hands. Keep it up and God bless.

Sean Privitt

All dealerships were booked out for a couple of weeks but Rairdon Honda was willing to squeeze us in. Huge relief because we were literally trying to pull out the driveway for a cross-country road trip. Great customer service!

Raymond Quitugua

If you’re a fan off up-front, no BS dealings, then this is the spot to visit. They were more than accommodating to my time as a service member to make my purchase a streamlined process. Thank Keely and the rest of the Sumner team!

B G27

We have taken our 2004 Honda Pilot to this dealership for years! They are without exception the best dealership we have ever dealt with… The service technicians are professional and really go out of their way to explain needed repairs, I have never left there feeling taken advantage of which really is a rarity when it comes to car repairs! My car has always been vacuumed and they are extremely careful not to get dirt and grease on seats or floorboards…All around good guys, the Service Manager Ryan, was extremely helpful with a recent service.If I could give them more than 5 stars, I definitely would! HIGHLY RECOMMEND RAIRDON HONDA!

Antonio Maldonado

I live in Federal way, but I like to go Honda Burien, very professionals, also they finished the job in a short period of time, I feel comfortable there.

Rebecca Mcclain

Scheduled my routine oil change at Rairdon Honda of Sumner and was able to get this done efficiently. Isabel was friendly and extremely helpful. I Haven’t always had the best experience with service department associates, however she deserves a review for her customer service and care to make me feel fluid through my most recent service. It’s the small things that make a difference so thank you Isabel for doing just that and leaving me with a pleasurable experience. Also during my visit I was able to take a test drive in a car I wanted to get a feel for. Isabel helped introduce me to a salesman name Nate and he was not only super helpful but not pushy at all. Although the car I test drove wasn’t for me, it was still a great experience. Nate was able to help small talk about the car and spent most the time listening rather than influencing me. Both these associates are the reason I am writing my review and hope the next visit is consistent to this one!

cathie bunch

I had a low tire so i stopped in for them to check it. They found a screw in the tire and replaced it right away. Quick and efficient service on the spot without an appointment. Very impressive. Thank you for your help!

Cleve Noyes

We showed up early and they got us in ahead of our scheduled appt time. Everyone was quick, friendly, professional, and knowledgeable. Good experience. 👍 …

Lynn Swisher

We had pre-purchase inspection done, and were given very good service by Giovanni. Final report noted a few routine maintenance problems, along with a cost estimate for the work. Very helpful and willing to answer all questions willingly. Quick to get an appointment too.

Lisa M

I had a pretty easy time getting my car dropped off to get oil change plus needed cruise control looked at, so I had already asked about a loaner car, they brought out a newer Civic, as I opened the door I was hit by an overwhelming smell of cigarette smoke that was being covered up by LOTS AND LOTS OF FRESHENER. I attempted to stick it out until my throat started to burn and hurt I did go back and get a different car, but honestly I don't know who thought that was ok for anyone to drive, sales team are super rude... after they have made the sale or if they know they won't benefit from you.

Greg St. Hilaire

I Had an excellent experience with the Rairdon sales consultant, Alondra Carillo. She answered all questions and facilitated a very smooth and clean process. I am very satisfied. Alondra and the the Rairdon staff were great to work with and I recommend them.

Milton Santiago

No complaints about the staff, everyone was friendly and helpful enough, however I made an appointment for noon to get a 2nd key made, took an hour and 45 minutes. Now I understand if the techs are busy with customers who were ahead of me, but what is the point of calling in an appointment if you'll be treated as if you just walked in?

Carma Moses

Was going to go look at a vehicle, set up an appointment and by the time I was gonna go see it, someone purchased the vehicle… BUT I was able to find another vehicle w/very low miles as well and exactly what I was looking for, thank you Judi, talked me into buying it, didn’t take much convincing, the vehicle sold itself!! And What I liked most is… we were able to test drive the vehicle alone, kudos!! Thank you Rairdon of Honda!! Got my Toy-ota I wanted!! Thank you All!!

Jason Leland

Buying a vehicle from a dealership can be stressful sometimes but what I just experienced at Honda of Sumner was exceptional. This dealership treats you like family. Will always recommend this place over any other!!

tyla molina

Our family owns all 3 of our vehicles from them. & we have actually made 4 purchases all together from them there in Sumner. Every time we have gone there the staff has been amazing & always very helpful with everything & make you feel comfortable & make sure you leave with a vehicle that best suits you & your lifestyle. I highly recommend this place to anyone & will never go to any other dealership!

Ossman Jibril

My service representative (Helen, not sure) was amazing, very social, polite and professional. I came in for oil change and tire rotation but later found out that I needed my rear brake pads replaced. My Accord was ready to go within 90 minutes. Not big fan of $192 plus tax and fees for rear brake pads though ☹

AJ Bergeron

Had to go in for a recall. We had plans to go visit friends and had no idea how long it would take. When we got there we were told most of the repairs were taking an hour and a half to complete. We went and sat in the playroom with my son and it only ended up taking 30-45 minutes and we were on our way. Great experience.

Dale Hegg

Brought our Toyota to Rairdon, called ahead to let them know so they would have appropriate oil filter which was no problem. Great service!

Lynda Isernio

They took my car in right away and quickly let me know they were unable to fix a damaged tire. I was able to then contact the store where I purchased my tires and order a replacement under warranty. I appreciate their very quick response. The facility is always clean and staff very professional.

Marci Curtin

Bill was a huge help today. From beginning to end he supported us through our flat tire replacement and pick-up. I’ve worked with him before and always appreciated his excellent customer service and knowledge. He’s an asset to Honda of Burien.

Lydia Owusu-acheampong

Rohan and Olswald were great. No pressure from them. They made it so easy to say yes to buying a used car. Will definately return for another purhase.

Deborah Santiago

Derrick was super friendly, knowledgeable, answered all our questions. They actually had the car we wanted instead of waiting months for a hybrid. I love it. So far so good.

T L

I received my courtesy car, hood was not shut. Getting a part took forever. Service was ok.

Rochelle Bockness

We have free oil changes on this vehicle. We wanted an oil change earlier than recommended because of an upcoming road trip. We were charged for this service because it was too early. Other than that, the staff was kind.

Mike Nickels

Drove up to express service with no appointment for an oil change and tire rotation. Got right in and was out in under the hour projected.

Maria Beresneva

I had a great experience buying a new car from Honda of Burien - I shopped around, negotiated, and got various offers for the same car from dealerships in the Seattle area. This dealership gave me the best deal. I saved 3k by buying through them, you could even say I saved around 5k if you count the first dealer I went to and their initial offer. They didn’t try to pressure me into getting any add-ons, they were honest and transparent. The price we discussed over the phone is the price I paid - no surprises or unexpected fees or anything like that. I’m very glad that I didn’t go with the first offer I got from another dealership and decided to look around.

Jennifer Mendoza

Alijah was very friendly and helpful! He was able to deal with my father, that can be a bit much respectfully. The rest of the staff was also great especially Jose. We are still waiting on some paperwork, that will hopefully coming soon. Overall it was a great experience and we love the car 😊 …

Kenzie Dodds

They did a wonderful job with my car! Fast, friendly, and good communication!

Tinna Lacey

I have had work done on two different days. First was battery replacement -they squeezed me into their already filled up schedule. Only problem I found was later after all work done and on a weekend going to a friend's house. The mechanic didn't check to see if my car radio had a security feature that requires it to stay powered up. Needless to say I ended up having to find and enter a security code to be able to listen to the radio again. You also lose all preset radio stations and have to re-enter them. Second job was new brake pads and resurface the brake motors which were due to be done. No problem with it at all. The customer service is very friendly and helpful. They also had coupons for what I needed done which helped me save about a hundred dollars.

Särah Imam

Great service workers and appreciated that they took the time to explain things to me regarding my car.

Leslie Merritt

Absolutely loved my experience, they worked tirelessly for me, and got me the perfect vehicle

Amber Wogoman (Amberrocks)

Been getting work done here for years, and Helen is the absolute best! They are lucky to have such a friendly, attentive, super competent woman taking care of their customers!!

Shanna Frazer

OJ and Kevin were so professional, efficient, knowledgeable gentleman to work with. I appreciated them entirely! I felt confident with their service throughout the financing selection and selecting the right vehicle. I actually left beyond satisfied about my purchase and experience with This Rairdon’s Honda of Sumner, my 3rd vehicle purchase with them. I don’t question my future business, they have it! Gavin and Carlos were Exceptional, as well!!

Jeri Frangello

I have always taken my car to Burien Honda since I purchased in 2000! I have always been happy with the service, especially love Helen!! My only comment on my most recent visit was the shop was dirty, very disorganized and not very clean. There was miscellaneous stuff all over the place and the staff seemed disorganized. In this time of COVID was just surprised how dirty everything thing was

Rishi Tiwari

Great experience and was able to find the vehicle we were intersfed in for a great price. Anna helped us out finding a vehicle for the right peice and the financial people helped us get a great deal.

Courtney Johnson

I took my Honda Accord in for a recalled part. A mistake was made and the part wasn’t ready. The staff went out of their way to apologize, reschedule me at my convenience, and throw in a few extra perks to make up for the issue. Mistakes happen to everyone. The important part is how they handle it, and they did well!

Lori Fife

Made an appt via phone for new struts (had an alignment done and they told me I absolutely needed these but only Honda can do the work) and overall vehicle inspection on Thursday. Brought my car in at designated time on the following Wednesday early am. At 1pm received the work request via text and approved the struts and a couple of other small things. At 4:30 pm called to see if the car was ready but was told they were waiting for me to approve additional items…I said not at this time…car not ready until noon Wednesday. Called at 1pm on Wednesday to see if it was ready and told no and in fact the struts just arrived so now the car is not going to be ready until Thursday. Why when I made the appt for struts did they not order them…? And at anytime I wasn’t kept in the loop as to how long this work would take. They found a loaner for me and I picked it up. Car was ready Friday am. Went to pay and it was $400 more than what I approved (the online work request shows pricing plus tax so it should have been the same price as I added no additional work). That would have me give a 1 star rating but BILL SHIPLEY was absolutely the best guy to get things straightened out and couldn’t have been a better customer service representative for the company. He is why there is a 4 star rating. I hope he doesn’t have to always wrangle cats on his end to get all the work figured out but I thank him and would tell everyone to ask for him by name should they have their vehicle serviced there.

Terry Walter

Liked the GM I dealt with, he was fair and reasonable. Nice clean store. I've purchased four cars there.

Angela Ruggiero

Brittni did an excellent job with my service. I had a fuel pump replaced because of a recall. When she started the car to give back to me she noticed a delay in start, which means the o ring in the gasket was warped during installed. It’s a difficult part to install so it can happen. They replaced the part, and she made sure to start the car multiple times that day to make sure the problem was resolved. Thank you Brittni! I appreciate your due diligence and expertise! Also, your compassion!

Adam

Quick, friendly, and painless...best car buying experience I have ever had. Anna was the best and the whole process was amazing! Thank you Honda of Sumner!

Roland Untalan

Well Shane is on point he don’t missed around he listen to my concern. I told him this is the 3 time they don’t put windshield, coolant fluid to my vehicle 🚗 I have to go to Oriley buy my own fluid. This time they came thru. …

Elizabeth Watanabe

I was able to schedule time to get my car worked on quickly and easily. I had to reschedule my appointment and that was fast and easy too. I appreciated that the auto technician reached out to ensure everything was in place. Thank you!

Gaebbi Stark

Great service with Rairdon Sumner! We get our car maintained there. Everyone is friendly, helpful and knowledgeable.

richard hurtado

Great service always! This is personally my 3rd Honda, 2nd one from this dealership and don’t ever plan on going anywhere else. My family has purchased 3 cars and counting from this dealership as well. There is a reason why we keep going back!

Gary Kranc

Juan and crew did a fabulous job of communicating everything my maintenance visit would require. Also, Juan kept me up-to-date on the progress and completion of the job! Outstanding as always!!

LYDIA VAZQUEZ

Honda is the best place for an oil change! Never more expensive than the ‘quick’ spots and always more quality. Most times you can even get a loaner car! It’s an awesome place and the people working there are always friendly!

Ricardo Hurtado (Iza)

Came in looking for a 2021 Honda CR-V. I was helped by Braden he did a awesome job explaining the vehicle and giving us a tour! We were also helped by thee sells manager josh Waller who was an excellent manager. Day of buying our new vehicle we were helped by Braden and Stephan Tapia who did an awesome job taking care of me and my family with our purchase! Great customer service coming from them and thee other manager Jose! I will be coming back in the future and asking for these group of guys to work with me because they did excellent. Well done Honda of burien I will be returning for another vehicle again! Thank you guys so much if any new buyers plan on buying definitely ask for Braden or Stephan Tapia and if you can get the managers to work with you josh Waller Or Jose it’s a bonus!

Mike

Fantastic experience. Great sales person which made it a no pressure fun experience! Highly recommend this dealer!!!!

Kelly Carrier

I’m a Honda woman through and through and only bought from Honda of Sumner. Always great service not always the quickest, but I get it. May I suggest putting in recliners for customers like myself who had to wait 2 hours today to get my oil changed. My husband and I weren’t particularly liking the channel the TV was on as not always do folks have their phones to browse through while killing time. National Geographic channel would be better. Just all a suggestion.

Tereasa Diggs

I had a oil appointment at noon, got there early and they worked me in. They did the change of oil, rotated the tires and was done less than 40 minutes 😀 …

Kory Phung

Came in for an oil change last minute on Friday afternoon. David was amazing, informative about my car inspections and super helpful. Service was quick, got it done within 30 minutes.

Steve Galligan

Good service, friendly staff. Just took a little longer than expected for an oil change. Recommended services were about 2k also. I’ve already put thousands in services into my vehicle.

Ethan Wilkins

Solid customer service and clear understanding of what needed to be done with my car. Service department is top notch.

Alicia Thrush

Michael is the best. He is personable and knowledgeable. The team got our recall issue taken care of so quick. Thank you all for such great service!

Sal Di Giacomo

In and out service: Hands down, the best experience I’ve ever had. This is a dealership you can trust and depend on to work hard for you. I found a home for life and I look forward to growing my credit with this establishment and referring my family and friends. Special thanks to Jamie and Doug E. Fresh. Thanks again!

Steve Cruver

The sales team we loved. Especially Jaimie who handled our transaction seamlessly with a smile throughout our time there. I will be dealing with Jaimie on my next transaction and will refer her to my friends.

Jameson Witthus

Really fast and polite experience. Staff was courteous, friendly and professional. I will definitely be back there for any other vehicle needs.

Anthony Buchanan

Everytime I go to Honda of Burien to service my Ridgeline, I get such quality of care. Everything is spelled out on what my truck needs and what future service items that are upcoming so I can budget for them accordingly.

Ronda Eback

They do a great job on my 2016 Honda accord and they let you know what needs to be done next so you're car can be running excellent.

Tina Coville

Jamie Jackson was a pleasure to work with during the purchase of our new vehicle. She was nice, personable, and knowledgeable. I would highly recommend anyone who is in the market for a new or used vehicle, go to Rairdon Honda.

Todd Mayberry

Honest salespeople, finance (usually the biggest Jack's in the dealership) was quick and painless and a great guy, got me a better rate with Alaska credit union than the credit union offered me . I drove almost 3 hours to get there and I would do it again. Salamat again to my salesman, you did a great job

Debi Olney

I did not get a detailed report of the service like I do at other dealers. I think they just did an oil change. They didn't tell me if things looked good or needed attention.

Laurie Sison

The staff at the service department are always friendly and knowledgeable. We appreciate everything that they do for us.

B John

Great place to service the car , had to service for 60,000 miles. Service agent was explained everything, made sure that i am aware of the things that needs to be serviced and provided me with a loaner car.

Stacey Simon

We had a fantastic experience with Nate and Honda of Sumner! Easy going, not pushy, and the deal went quickly! Would definitely go back for a future purchase!

Heather Cook

Always a pleasant experience at Rairdon Honda in Sumner!

April

I needed an oil change and I had a concern about my vehicle. The guy I spoke with was very attentive and listened to my concerns. He also gave me a quote of how much it would cost if I needed certain things. All in all, I think my concerns were fixed and I didn't have any surprise costs! Thank you!

Tony Smith

Helen always takes care of me. Excellent service. Team recommends services and take no for an answer, Very professional. Sometimes they tell me about coupons which is great. I’m a returning customer several times.

Tim Valdez

Service was friendly and did good work. Minus 1 star for taking nearly 2 hrs for oil change.

Larry Davis

Giovanni made our service appointment a very pleasant experience. We will definitely be back!

Scott Randall

Everything went as planned with no surprise s. The representative was very nice and easy to work with.

Jonathan Bentley

Always super quick to get the car in, helpful and I don’t have to worry if the mechanic knew what they were doing or not

Naomi DesChane

In the middle of this crazy COVID-19 buyer’s market, Rairdon Hyundai took care of me. Alondra was my sales rep and she was awesome! I especially appreciate that she made it clear to me that the entire dealership is a full-disclosure dealership. This was exemplified by the fact that she treated all my questions as valid—there were no “stupid” questions. Alondra also went the extra mile by taking time to re-explain different aspects of the purchasing process that I wanted extra clarification on. She also made sure not to push anything on me or trick me into getting a bunch of extra stuff I didn’t need. My entire purchasing experience was positive because of Alondra’s extensive knowledge, patience, and friendliness.

Alice Salonka

Al Valencia was so helpful, polite, fun and just great to deal with. Worked with us to make sure we were happy with the deal. We love the Honda CR-V. Would recommend him to anyone we know. Thanks Al, Alice and Wayne Salonka

Randell Brasher

While waiting for my car to be brought in from a new battery installation (covered by warranty), Emily processed my paperwork quickly and politely. Thank you Emily.

Rob Franks

Very pleased with the service on my 2021 Ridgeline. They even washed my vehicle for me after the oil change!

Claudia Koransky

My husband and I have been married for 54 years as of this past June/2021. Over that time we have purchased well over 30 cars based on my husband’s love of cars, and joy over buying them. We had a stand alone amazing experience with the purchase of our new automobile, 2021 Honda Passport XL. We were contacted by our salesperson, Jaime, following an inquiry on the internet . Her focus and total breadth of understanding about our vehicle along with her limitless patience with each of us was so refreshing . We felt as though she was focused on our needs and respect for our goals and objectives with this purchase. Doing her very best to negotiate for our best deal was apparent. Her humor as well as her limitless understanding of the vehicle we identified, made us feel confident in her advocacy for us! It was never about the sale as much as it was about what our needs were . Recently, our social consumer identities have shifted from the patronage of the clients to profit and volume driven. Our value as individuals has deteriorated . Our experience today has resulted in a beautiful new car as well as renewing our spirit in the future of our country and our society.

Michelle Pärssinen

Friendly staff in the service department. I worked with Isabel and she was lovely and very helpful. Super easy and quick to get maintenance work done. Definitely will be returning in the future.

James Bond

The friendliest and fastest service center. Over communicated on everything so I was never in the dark. Simply the best!

Melinda Peck

Great teamwork and Carla Ross is an amazing help made my experience a 10/10.

Brian Scott

Purchased my vehicle here a year and a half ago and had an amazing experience. Go there for all of my service and have never had any issues. Giovonni has always been excellent to work with.

Candace Marticio

Daniel was amazing! Jose was amazing! Vonnie was amazing! The customer service was outstanding and their thoroughness, efficiency, respect and experience was so refreshing. They worked with us to get into a vehicle that worked with our budget. My mother & sister were very impressed with Daniel and his efforts to assist us. I am a very happy new vehicle owner and thank Rairdon Burien Honda.

Patrick Riordan

Eileen greeted me right away and readied my car for an oil change. After the service was completed, she explained the items found during the mechanics inspection that needed attention. The service was prompt and Eileen was professional from start to finish. Thank you!

Alika Hamilton (HawaiianRahJahDat8o8)

Best experience in purchasing a vehicle in a long time. Kevin in sales made the experience welcoming and comfortable. Financing also was very thorough and explained everything with great detail. Glad I came here.

Jennifer Johannsen

The work was completed on time and under estimate. They also fixed my sliding door for no charge. Very happy with my experience.

Espérance Mukadi

Oswald Simpson was very helpful. He has a great personality and respect everybody 👏. I would come back to Honda of Sumner just to work with him. …

Paul Grech

Good Day all I had a very pleasant purchase experience with Sales Representative Judi at Rairdon Honda. We all know car buying can be a challenge at times. Judi always maintained a smile and was very accommodating to what I requested for our deal. Great bunch of people at Rairdon and go see mike in service he will take care of you as well. I have purchased many vehicles over the years and have a strong automotive background. With that said I give Judi and Rairdon Sumner Honda 5 stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Ron Vessey

The service team is great to work with. In particular, Helen is an absolute gem. If she ever leaves for a different dealership I will likely take my car to wherever she works. She’s that special.

Ken Benny

So, even though it took a week to complete the repair (delayed shipping of the differential), Giovanni kept me in the loop and did deliver on his promise to get the job done by the weekend. I have always been satisfied with the service at Honda of Sumner..... And I have had a lot. I will seriously consider buying my next Honda there.

John Corwell

I enjoy the rear dinhonda experience the people there are so very nice always very pleasant and talkative this is a 3rd vehicle I bought from some call apart from subner Honda

Chaminda Punchihewa

Had a great experience! I was able to get in and out quickly for my oil change service. Advisors and management team kept me informed of the status of my vehicle and went over my multi point inspection. Highly recommend this location!

Carla Bramble

It was MOVING DAY! And I discovered an oil leak near the rear axel of my car! I called Rairdon’s to have it checked before I made a long 3+ hr drive to my new home. They were able to get me in immediately! Issue not discovered ( car says “just kidding!” 😳), but a different issue was found in the engine area. Parts could be acquired next day, but I needed to leave today! They made a report upon which the dealship in my new town could act, and assured me i could make my trip safely, and could have the issue corrected when I reached my new home. I was able to quickly get back to the the old home and finish the loading with the movers! Rairdon’s has always been very accommodating and gracious in all my interactions with them. And they certainly went above and beyond great business practices today!

andris berry

Bought a used truck from Rairdon Kirkland. Roy was incredibly helpful and went out of his way to make the experience an excellent one. He also took extra steps to make sure the truck was in tip top shape. I would be happy to do business again with Roy and Rairdon.

Salwa Razzak

Helen is a gem! Honda of Burien is a place I know my car will be taken care of ! Love Helen ! She is awesome, prompt, professional and just love her work ethic!

Maria Maldonado

Ismael at Ho da of Burien was great to work with! He really listened to what I was looking for in a new lease and helped find the right car to meet my needs and budget. I never felt pressured to “just take something” and any bumps we met in the process he was patient and worked with his team to quickly finds solutions to make sure I was happy in the end. It was my first time leasing and would definitely recommend him and the dealer!

Zoila Matute

I’m very happy with all the help at this place… amazing experience.. We love our new Honda Once again thank you thank you

Misti Jo Anderson

I had Giovonni Bruno helping me with my car problems. He is thorough and has excellent people skills. He was professional, kind, and a great asset to the team. I am glad he was the one to help me. Honda of Sumner is lucky to have him as part of their team. Good, Honest and hard working person. Thanks Giovonni. It is a pleasure to have you help me with all that I needed. I appreciate you.

Jose Castelan-Flores

Price was pretty high at $200 an hour for labor. Gio was cool in the service bay other guy who delivered it skipped me to check in an oil change customer I was there before.

James Pewitt

Rairdons Honda Service was Excellent, On Time, as Promised, and service contact Excellent. Truly a 5 Star Rating in service and interpersonal contact. Rairdons of Sumner has been true to their word from the start beginning with sales, financing, and continues with service. I look forward to our relationship and recommend Rairdons of Sumner to all.

Rub G

Great service Great people at Honda Sumner washington no appointment needed for maintenance on your vehicle, in and out that easy Great job guy's at the service department Jeff kept me informed about the service on my car thanks again.

Abebe Seyoum

Customer service was great. My car is running better than I brought it in. Helen is a great customer service representative and goes the extra miles to help and explain the situation. I do recommend to friends and family to come to Rairdon Honda Service Center.

Brian McIntosh

Oil change. I had an appointment for 1:00, but arrived at 12:20. No problem for them, as they were able to change my oil, rotate tires, and do a quick wash on the car in less than an hour and a half.

Katie Webster

Jasmine, is very knowledgeable about showing the vehicle to customers that are going for a newer model vehicle, very respectful and really wants to get her customers into what they think is best fit for them. Burien employees are Great! 👍 …

Michelle Krassner-Cariaso

Brought our 2016 Honda Pilot at Honda of Burien after we had a terrible experience at Klein Honda in Everett. Worked with Helen Kahsay at their (Honda of Burien) service department and couldn’t be any happier. This service department heard us and listened to all our concerns. Very different experience from Klein Honda. Helen went out of her way to update us and go over service information with us. She treated us with respect and made sure that she heard what the problem we are encountering with our car then came up with a plan on how to best help us. I highly recommend Helen and Honda of Burien’s service department.

Adrian Cantu

First visit for maintenance of my Honda Pilot. Many more to follow. Professional service all the way around. I will update later after more maintenance visits.

Gary Chenkovich

Every thing went great. Until I tried to undo the screws to the air cleaner. They were so tight I had to use a vise grips on two of them

Aaron Plank

The mechanic shop was very efficient in getting my car fixed. I was able to get a loaner car from them while my car was there. I had my car back the same week and everything worked perfectly. I would definitely return.

Hey it's Deb

Very pleasant car buying experience. Our sales person Al was the best. All of the staff was very easy to work with.

Ron Littlefield Jr

They proactively reached out to me on a recall and scheduling an appointment was very easy. Check in was quick and my vehicle’s service was completed on time

Denise McManus

I called in and asked how busy they were and they said not too busy so I brought my car in for an oil. change and I was out of there in less than 30 min.

Sam Deleon

My wife and I were very happy with our purchase of a 2020 Jeep Grand Cherokee!! Chad, Seth and Bruce are your go to guys for a great car buying experience! No pressure, very honest, and straight forward. Don’t waste your time anywhere else!

Kim Friedman

Brittni was great! Thank you for taking care of my car and providing only the services that I needed today. This really goes a long way in building customer loyalty!

Contact

Photos