Reviews of Ford of Kirkland. (Car Dealer) in Seattle (Washington).

Ford of Kirkland

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Car dealer

Ford dealer

11800 124th Ave NE, Kirkland, WA 98034, United States

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Information of Ford of Kirkland, Car dealer in Seattle (Washington)

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Reviews of Ford of Kirkland

Lulu K

I purchased my brand new Ford Escape Hybrid from Ford of Kirkland. Mo Taha was my salesman and he did a wonderful job getting me the BEST car at the BEST price possible with Pete's help. Thank you Mo and all the great team at Ford of Kirkland.

Brandon Gress

Purchased a new Mustang Mach E and the sales experience was easy and pleasant. The finance representative was helpful and pleasant as well. We were frustrated however that we spent a significant sum of money on a new car and the delivery process a the dealership was poor. We waited for the salesperson to return after we completed all paperwork. He never did. He was to deliver the vehicle by going through all the vehicle details (electric car). Also, the car was delivered dirty. They ran it through their little car wash but it was still very dirty. We had to spend all afternoon the next day cleaning and detailing it ourselves. It seems that like so many other businesses Ford of Kirkland doesn't really have good processes in place to ensure excellent customer service and attention to detail.

david white

I bought a Jeep Wrangler from Ford/Hyundai of Kirkland and had a great experience. It was exactly as described and I’m happy with the purchase. Carson Clark who sold me the vehicle had a low pressure sales approach and is an interesting guy. At other dealerships I’ve experienced more high pressure sales which always make me uncomfortable, and that wasn’t the case here. Buying a car takes time and I enjoyed my conversations with both Carson and Adrian while I went through the process, and would definitely recommend going to them when you’re looking to find, and finance your next vehicle.

Scott Gerlach

Great experience working with Barry (sales), Blanca (finance), Steve (order handling). I ordered a Maverick Lariat last October and the vehicle finally arrived around May 25, about a week ahead of Ford's estimate. I was nervous because I had signed no paperwork - just exchanged email and phone calls with Barry as he collected my info for the order. No deposit. But Ford of Kirkland honored our agreements about the deal, which was great. And Barry, especially, went out of his way to make things go smoothly when we were finalizing everything at the dealership. Leaving 4 stars instead of 5 only because the process still can be improved. It would be ideal for a customer who has ordered a specific vehicle to be able to receive the final paperwork electronically. I understand there is the risk a customer will refuse delivery upon inspecting the vehicle. I also realize the dealer wants to pitch every buyer on add-ons. Even offering to do the final paperwork and add-on steps by Zoom and having the customer come in just to sign and drive away would be an improvement.

Tim Hodgson

Very happy with our experience at Ford of Kirkland. We've been taking our older Expedition in for service for years but it was time to replace it. Since the service department was great to work with, we naturally decided to order our new Expedition here. Our sales person, Barry Fok, was very helpful, explaining all the features of the new vehicle. And the money part was clear and what was expected, no surprises. Plus he called the next day to follow up and see if any questions (these new cars have a LOT of features). All this to say, we very much recommend Ford of Kirkland for sales, or service!

Nathan Salmon

Great service! Worked with Nick, who greeted my son and I quickly. We saw a car on a Craigslist ad, had questions, looked at a couple vehicles, which was our choice. Nick took care to ensure we were heard, listened to, and taken care of. Great experience overall: Car shopping, test driving & purchasing / financing. I'd recommend talking to Nick and Ford of Kirkland, if they take care of you the same way they took care of me, you're in good hands.

Arthur Anderton

I honestly have not had a better experience at a dealership than at Ford of Kirkland. At first, it didn’t look like they could get me the payments I needed but Rich, the sales manager, stopped me as I was leaving and worked with me to offer more for my trade-in and to get me a better rate on the new car. Nada, my saleswoman, was very busy handling multiple deals at once but still took the time to answer all of my questions about the car I was interested in buying. I drove off the lot in my new 2022 Edge ST last night and I couldn’t be happier with the car and th experience buying it. I’ll be referring everyone to Ford of Kirkland. The much better service and friendly, non-combative sales managers make this dealership well worth the traffic to get there.

Kendra Moore

They receive two stars for their sales rep quick response and her diligence in getting me into a vehicles when I was in a bind. I needed reliable transportation for my father appointments. My issues is with the car and all the problems it comes with. I put down a nice down payment for a trade in with no issues. Instead I have a car with several problems trunk lift does work with the key fob, the brakes need repairs, the rims do not match and the car payment date discussed was in not written in the agreement forms. I could not get a service appointment for two months out. I take responsibility for my part at not asking the right questions and focusing more on getting the job done. Safe to say I will not be returning to them for a trade in. Review update: I appreciate the Ford team reaching out quickly to address some of my concerns. I am looking forwarded to addressing the mater of my breaks. Between work, school and my fathers appointments reliable transportation is essential. Regarding the rims, that matter has been cleared up. I still advise taking your time getting all the important information and facts about your vehicle before leaving the dealership, double check all work provided by the finance department regarding payment dates. These are the mistakes I made. I don't know if I will be amending my decision to return for a trade in. I try to stay positive from day to day and keep things chill because of my busy schedule which is the reason it took me a month to wright the review addressing my concerns.

Joel Winkler

Ford of Kirkland did an excellent job throughout the whole process of buying our new Mach E. Ordering the car was made very smooth by our salesman Peter Rowberry. While we were waiting for our car to be built I would occasionally stop by or call Peter to get status updates. He was always very professional and courteous with all my questions. We were never pressured during the whole process which both my wife and I appreciated. On the day we picked our car up Peter spent hours with us going over the car. Since this is our first electric vehicle we had a lot to learn. Never once did we feel overwhelmed. Due to some schedule conflicts on our part we had to schedule our car pickup in the afternoon. Peter stayed after hours on his own time to make sure we had all our questions answered. Both my wife and I would recommend buying a new car at Ford of Kirkland

Sara G

Purchasing my car was painless, and I have never been able to say that before. Everyone there was friendly, and I really liked the finance guy, he was very funny. Plus the man who sold me the car made sure all the safety features were on and filled the gas tank before I left. Great service and I will return.

Jackson Pierce

I had my eyes on a beautiful Ford Expedition Max that was advertised online. I had my number for both my trade in, and my purchase price. I let Todd know I was in a hurry and it streamlined negotiations. I loved the vehicle, and after some quick back and forth on price/trade in, we came to an agreement. From the moment I stepped in to when I was driving away took around two hours, including getting financing. It was the fastest I've ever purchased a car and would definitely recommend Todd and Ford of Kirkland to anyone.

Justin Wammock

Roy and Tom at Kirkland Ford were nothing short of phenomenal to work with! They made the process quick and painless and gave me exactly what I wanted. I found the car on a Thursday afternoon, and picked it up Friday after we quickly came to terms and it worked for everyone. I cannot say enough good about those two and the dealership as a whole. Don’t hesitate to go check them out and ask for Roy!

Ken Bauernfreund

I had a great purchasing experience thanks to Rodney. After meeting, he and I went on to exchanging texts to narrow down my choices. That meant less time spent at the dealership. Closing the deal was easy too. A few of the others working there did their parts and were all friendly and helpful. I would definitely buy from them again.

Darth Snips

My car was on the fritz, and I’d taken my car to a local shop to get checked out and was told it was just carbon build up and would be fine. Was given my car back with a large bill and the check engine light still on. The car was getting worse and worse so I scheduled with Ford. They were able to get me in within a week. When I brought my car in, Dean was who checked me in and he took one look at my car and knew right away that the engine was broken and needed to be replaced. It was thankfully covered under warranty (I bought the car used and didn’t even know I had a warranty!) He had it checked out, gave me a time frame and delivered on time. My whole experience with Ford from start to finish was awesome. They even fixed a recall I didn’t know the car had. I won’t be taking my car anywhere else again, and would ask for Dean again! He was amazing, straight forward, and knowledgeable.

Reece Shots

I had just purchased a vehicle from Ford of Kirkland and was helped by Nathan Vance. He was extremely friendly and welcoming and I never felt pressured to buy anything which is always appreciated. I am giving 4 stars instead of 5 because the process of buying took a considerable amount of time. It wasn't the dealer's fault, the whole business came to a stand still because both of their printers ran out of toner. Otherwise, Nathan dealer was very pleasant and accomodating.

Steve Ramsey

We've been using Kirkland Hyundai for service since 2019 and have been very pleased with our experiences. The lead-time to get an appointment is about a month, but that appears to be the new normal for these days, industry wide. Once we arrive we check in and they always have our "file" open and proceed with our service. The service reps are always friendly and helpful. We've had no complaints during these past 3 years and we'll continue to use Kirkland Hyundai in the future.

Brian Gibson

In most cases purchasing a vehicle is a long, drawn out, stressful process but not here. To be honest, this was probably the smoothest transaction that I've ever had. I was paid a fair amount for my trade and got the car I wanted at a great price. On top of all this, as I was leaving I noticed a dent that had previously been overlooked. At this point the paperwork was signed so, technically, it was my problem. I got the salesperson, Neda, and she brought her manager. After assessing the damage they assured me that they would take care of it, and they did. They work with an amazing body shop who were able to make the damaged area look like brand new. At the end of the day, I couldn't be happier with my experience and I will definitely make Ford of Kirkland my first choice for future purchases.

OFF THE GRIND

Everyone that I came in to contact at this dealership was very nice, super professional, and clearing had customer service as a priority. It felt genuine too, not like they needed to be nice to make a sale. I made contact with them days prior to my arrival and they I got a couple follow up calls days after my purchase to make sure all was well! This was the best dealership experience I’ve ever had

Dave Burgess

I thought overall the sale was seamless. Very low pressure during the sales process to include the finance office. My only negative is the vehicle I purchased was missing some accessories that were both listed in the online ad and posted in the pictures. I had to spent almost $600 elsewhere to have those items re-installed on my vehicle. It wasn't a need but it was one of the things about the vehicle that I purchased that attracted me to that particular vehicle.

lopaka Hookano

It sucks when your car brakes down. Buy the guys at ford of Kirkland made the whole experience pleasant. Thanks for fixing my car and all the hard work you put in. Everyone should get their ford's fixed here ask for Dean the gold team rocks. Thanks again for fixing it right the first time

Danielle Woodall

After a horrendous experience at a used car lot, it was a breathe of fresh air buying a car from Barry at Ford of Kirkland! He was very patient, open, up front and honest. He made sure he showed us cars only with in our price range and there were no hidden fees or agendas! We highly highly recommend Barry at Ford of Kirkland if you’re looking for a new car! We will also be recommending to all family and friends moving forward! I have to add, he noticed a flaw in the car we bought and told us before we sat down to purchase. He made sure the service dept had a work order # to fix that flaw at no extra charge to us. Again, very honest and so pleasant to work with!!

Marvin Williams

I called about a truck they advertised and talked to Nima. He was very transparent and SUPER helpful and there was no pressure at all. Rich was VERY accommodating and Nelson is one of the best Finance managers I've worked with (4th car in 6 years). This team is great, totally worth driving from South Tacoma. Thank you for a great experience and now I have my dream truck. Give them all raises. Oh and they didn't try to sell me stuff I didn't need.

Armin K

I had a great experience with Ford of Kirkland. I purchased a 2019 F150 and I'm very happy with the service and vehicle. Shervin was my salesman and he did a wonderful job. I looking forward to buying the second car from them.

Leslie Carter

Professional and friendly staff and no complaints during the negotiation process. I will point out that their web site had advertised my car with carpeted floor mats but in person there were none. I was assured that my car would be fitted with new mats. What I got was generic rubber floor mats, not custom fitted to the model but CUT to fit. I also asked if they filled up the tank for me and was told “yes.” I noticed It was less then half a tank as I’m driving away. These little things do matter.

Philip Bogardus

FOK service team did a great job. Found a few things that I didn't even realized needed attention. They kept me informed of where they were with the service and the status of some hard to find parts that they located at another dealer and expedited delivery so they could complete the repair. They did a great job.

Jacquelyn Billups

Let me start by saying I'm a newbie. Did MONTHS of research for some time when I owned my previous car but hadn't had a need. Now I do. I was able to call and make an appointment the same day. Had the car I want pulled up, gassed up and took a nice long ride and got up to proper speed. Easy Convo and Paul Young was so knowledgeable. Clearly can do this in his sleep and has a customer first setting. They partner with my bank for credit union direct loan program which made my payments significantly lower as well as my down payment. The finance staff was friendly and despite the whole place being understaffed everyone was efficient and incredibly pleasant.

James Lang

First, the good. Brandon & Neda we’re both very helpful & patient w/me throughout the purchase/pricing phase of the sale. My texts or calls were always responded to in a timely fashion. Both were courteous & treated me in a professional car salesperson relationship manner. Their store is adequate & was easy to navigate. I did not like the location of the sales manager’s kiosk/desk in relation to the sales floor. I could over hear conversations I did not care to hear without trying to hear them. The Ford’s receptionist was nice & cordial. I purchased the vehicle for a great price after finding it’s listing via the internet. The bad was Their finance department. Worst experience ever. I was pre approved by my bank and that felt grossly not welcomed. It was mentioned by the finance personnel that, “I won’t make any money off this transaction”. Or not transaction and that he would be there at work until midnight. My family & I never finance extended warranties or anything else in with our loan. We buy independently to avoid a huge gap between between value & the total price of the vehicle.I think the finance staff was bothered by that & we felt his energy. I don’t make my shopping experiences personal due to rapid staff changes across the auto sales industry but while I’m in the presence of them, I do expect professionalism. Our buying experience was a thousand times more pleasant at Lexus of Tacoma. Good luck & thanks to Brandon & Neda.

Lisa Cobb

Amazing experience buying a Maverick. Nothing but positive things to say about Ford of Kirkland. Everyone involved in the process was helpful, respectful, knowledgeable, and personable!! Hands down the best car buying experience we ever had!! Thank you Ford of Kirkland!!

James Rosenberg

Recently had our F-150 serviced at Ford of Kirkland. Was surprised at getting an appointment so quickly. (Other dealers a month or more out.) The staff was friendly, communicated what service would be done and timeframe. Our F-150 was done early and we're very happy with having gone to Ford of Kirkland. We'll be bringing our F-150 to Ford of Kirkland from now on.

Jack D

Wow. I dropped off my car for an oil change and tire rotation. Then I realized I forgot my wallet AND the coupons my wife had given me! I'm a total disaster... so, I let them know, and the gentleman helping me (Brad, who already wasn't having the best day), just said, "we all have those kinds of days, man. No worries. We'll honor the coupons and figure out how to handle the financial part. No worries." Thankfully, my awesome wife sent pictures of our credit card, and they were able to make that work. They cared about me, and did right by me, despite my forgetfulness. Thank you, Brad, and Ford of Kirkland!!! 5 out of 5 stars!

Joy Osborn

We just bought a new truck and Ford of Kirkland worked with us to get into something right away! Geoff Simons went above and beyond to make sure we got into something we could afford and helped explain our options along the way. He made the whole process super easy and we will continue to be customers of Ford of Kirkland! Thanks Geoff and team!!

Bethany Stanton

We had been working with Nima for months trying to find our perfect Mustang Mach-e. When one became available in our price range Nima was sure to reach out to us. He was very professional and I feel like he did everything he could to get us the best price and we didn’t feel any pressure. We were also very impressed by Ford of Kirkland inventory! 10/10 would recommend.

Cynthia Hart

Routine oil change and tire rotation with an appointment and I was in and out in 30 minutes! The technician who I worked with (Kenny Jackson JR) was very friendly. Afterwords he went over all the paperwork thoroughly and walked me to my car. A 5 star guy!

Rob Allen

We live two hours away from the dealership so did not want to waste a trip. Neda Badiee knocked it out of the park, taking care of us. Always responded with in a reasonable time. Sent me extra video to confirm that is what we wanted to go look at. Even the dreadful paper signing was spectacular. Bianca was extremely fun to deal with. Very personable, making us to feel like family. I highly recommend dealing with them both.

Anupriya Coilure

The Ford dealership in Kirkland was an honest and reliable dealer for getting an EV i.e a Mach E. With high demand and shortage of supply every dealer wants to rip the customer with illegal mark ups despite a direct ordering process through Ford for these beauties. I placed an order through Kirkland Ford last year Dec and waited patiently. They promised me no markups and delivered it this week nicely.

Ivona Luettgen

Had a great experience buying a lightly used car from Faran Farah. He was very responsive and went out of his way to help us get the best value for the car! Absolutely buy from this salesman!

Jeffrey Gilmore

The sales person was friendly and sincere. The facilities lacked a lot. Cracked, broken sheetrock, a moldy smell in the bathroom, lack of repairs. I was told it was from a roof leak. From a while ago. Not a good impression. Also, I drove 3.5 hours to view the car and make a deal. Was not offered a beverage of any sort and the car I was considering was DIRTY. Overall NOT a good impression when purchasing a luxury automobile. Also, the trade-in value of my Subaru Legacy was disappointing to say the least! What saved this review was the salesperson's good manners and trying to do what he could to satisfy me.

Tom99

Jim in the service department at Ford of Kirkland was outstanding. I had a service appointment and ended up having to have my car towed in a day early (it was overheating and couldn't be driven). Jim said that was okay and in fact called me later that day after it was towed in and said they found the problem. However, the part needed was on backorder and he didn't know when it would be in. Then, two days later he called and said he put on emergency rush on it and the part was in and the car was fixed the next day. All through this process, Jim called and kept me updated. Can't say enough good things about the service there and that's where I'll be taking my car from now on.

Alex Tcvetkov

I was looking for a Subaru Outback for myself. By chance, through the Internet, I found something that suited me both in terms of money and condition and equipment in Ford Kirkland. The car came to them through a Trade in. I wrote through their website and they answered my email in just a few minutes. I was sent a video of this car and the next day I bought it from them. A team headed by Faran worked with me. I also asked if they had a Russian-speaking employee, surprisingly, they had one and we could discuss the nuances in Russian. They also picked up an excellent interest rate for me. The purchase was easy and without pressure and imposition. I recommend Ford Kirklan to anyone who is looking for reliable sellers and good cars. I was surprised that their yard was packed with a huge number of cars, this indicates their sales. Good luck to you friends and the Faran team!

Brit Goodner

My husband and I came to Ford and bought an F150 and we had a great experience & Nema took care of us like we were family.. I HIGHLY reccomend anyone to come to Ford Kirkland who is looking for a new car! Best experience ever!! Plus WE LOVE OUR TRUCK! THANK U 😊!! …

Harry Wynn-Williams

Great experience at Ford Kirkland. Bought a new F150 and the negotiating process was straightforward and pressure free. Nima was easy to work with and I walked out paying what I expected to pay for the truck.

Christopher Parks

Went to check out one of the preowned vehicles on the lot. Was met by Faran who had the car ready to go. He walked us around, gave us the rundown, let me poke around it all. Took it out for a spin and then he stepped off to let us think. Ended up making a purchase and had help from Rich the general sales manager with some of the bank communications. The finance consultant Nelson was also great and gave me more info than I even knew I needed so I felt super comfy with what I was getting. After going through all the paperwork we were set. Everyone was upfront when answering questions and I didn’t feel pressured once. Great buying experience, would definitely recommend.

Vitoria Sales

James is the number one in this location! He was extremely nice and patience, doing a great job to find the best deal for us. Adrian was also great at explaining and going through all the details in my deal papers/contract. I’ll be coming back here for sure! (:

Seattle Things

This experience was a huge contrast to what we have experienced at another dealership (Honda of Kirkland was awful. Upcharging almost $20,000 over MSRP for 2023s and really taking advantage) We purchased our car through salesman Paul Young. He was helpful, friendly, and everything went smoothly. No weird forced add-ons or anything of that sort. Thanks Paul!

Roxxy Blair

I was extremely satisfied with the service I received at Ford of Kirkland! They did an excellent job getting my car fixed and back to me in a short amount of time! Happy customer!

k reid

High marks for Barry and crew at Kirkland Ford. I was an out of town buyer and communication and processing was exceptional. Highly recommend. Contact Barry as he provides an honest and efficient purchase experience.

Britton Conway

Went in looking at a 2022 badlands bronco (lux package, hardtop, 2.7 liter engine, non-Sasquatch). MSRP for the vehicle was just a little over $58k. All dealerships are marking these up $10-$20k above MSRP on their stock broncos, this one being no exception. After being on the market for over a year for this vehicle, it’s no surprise at this point as Ford is still struggling with getting their bronco orders. I was on a waitlist with another dealer that guaranteed MSRP on custom orders but it’s looking like I may not get that order fulfilled for another year or so. Due to Ford’s situation with the bronco, at first I wasn’t in a rush but with the market and the current value of my car (2017 Kia Soul + with over 80k miles and one accident) and other life changes, my window of opportunity to get a bronco in the best situation was shrinking. But going in, I was expecting the usual experience of making my low ball offer and dealerships asking ridiculous prices and leaving with my current car and a little more knowledge of the market and negotiations. So getting to it, they ask $78k for it. I ask for an even $60k for the car since I’m basically paying for the convenience of getting the vehicle now rather than a couple years from now. Now each person has their limits and will spend what they want for what they want. Average selling price for the bronco (at the time of this review) is $8k above MSRP, it’s honestly just how the market is for this highly desirable car. I knew that and if I didn’t want to wait for an MSRP price, I was gonna be paying above it. My limit going in was $4k above MSRP. Person I was working with was Barry, great and fun guy to work with. He countered my offer with $68k and I asked $61k. He came back to me with $65k and I made my last offer of $61.5k. He talked it over with is manager and came back saying that they agreed as long as I traded in my car (which they offered $10.8k, a good/fair trade in price for it on Kelly Blue Book). Honestly was in shock for a minute and reviewed the offer looking for hidden fees. But sure enough it was the offer I wanted. Sealed the deal, signed the papers and now I have my dream car. I’m one who enjoys negotiating and enjoyed the experience with this dealership. Sucks that they advertise that ridiculous over priced value but know as a consumer those are negotiable. Will you get a good deal? Can’t guarantee but I got a solid deal and they will work with you if you know the market and your limits.

Josh Campbell

I purchased a F150 through Nima there. There was zero pressure, and even after I initially left and came back two weeks later. The transaction was smooth and I am enjoying my new to me truck. Go talk to Nima if you are looking to purchase a new or used Ford.

AJ Ferrari

Ford of Kirkland truly has made a comeback on how they put the customer first and how the service team goes above and beyond for there customers. Our truck wouldn't start and of course USAA service failed us because 8 hours of waiting to have our truck towed to Ford of Kirkland Dealership didn't happen until the next morning at 7AM made our Wednesday Suck. After calling Ford of Bellevue and kindly asking if they could squeeze our truck in a 10 day window they said they were slammed and booked an appointment for Dec 3rd. Yah, this wasn't going to happen so I Immediately called Ford of Kirkland. In the past Ford of Kirkland Service Department did not know how to handle customers and there customer service needed major help. When I spoke to Mark in service he said, "Absolutely bring your truck in and we will see what we can do". This type of communication immediately makes your customer feel at ease and if you as a customer feels like someone is going to help or listen to your problems, you will pay in reason, any price because that person took the time to listen. I brought the crew Donuts and left over halloween candy not as a bribe, but as a thank you. These men and women work so hard and appreciation is needed and a kind gesture to say thank you goes a long way. I was surprised that my truck was ready by the end of the day. Yah, it must have been the Donuts but honestly this was a huge shock and for that I am grateful. Thank you Ford of Kirkland Service Depart. I know it takes a team and I am grateful for your team and will always remember how you went above and beyond.

Will Bauer

Like the vehicle... But a month later the adjusted market value rate still leaves a sour taste. With that, the dealer model has no value except to exploit. I will never again make the compromise I did to get this vehicle. Good riddance.

Mariah Marie

James helped me pick out my car and was extremely helpful but not pushy at all. Flexible, kind, did not man-splain everything and even bought us lunch for the wait. Highly recommend

Steve Bender

Purchased a Bronco from Ford of Kirkland this week. Huge thank you to Peter Rowberry and Pete Mirante for making it such an amazing experience! Can't thank Peter enough for spending so much time educating us about the car. First class all the way. Will absolutely be a repeat customer! Thank you.

ʚ adela ɞ

Update Nov. 2022: purchased a second car from these guys and they were great. I ordered my Mach-E from online from Ford and selected Ford of Kirkland as my dealer. The whole experience of ordering the car and picking it from the dealer went super smooth. Steve the fleet manager was really great to work with, he asked me how I wanted to pay for the car and if I needed extended warranty and didn't really push or haggle at all. On the day of pickup, Mo Taha helped me with the transaction, he showed me the car features and let me do a test drive, and took my info to process the sale and finance transaction. While waiting for the paper work I had a great chat with Mo, he has some amazing life experiences to share. Overall, love the car and the dealership made the process go super smooth and hassle-free. Would do business again with them 100%.

Vincent Tiu

I had a very pleasant experience with Ford of Kirkland picking-up my online order of Mach-E. Faran Farahbakhsh (my sales rep) was very easy to talk to and answered all my questions knowledgably. He's very responsive and accommodating with my request which made it easy for me to reach out with any questions. No pressure and no haggling and respected all my decisions. Chris Busik (sales director) was similarly very professional. He took care of my paperwork without any fuss, nor pressure, but explained my options very clearly.

Kelly Freeman

I had a very good experience buying my new/used 2017 ford fusion with the help of my salesman Paul Young and the whole crew working with him. I'm a pretty satisfied customer. Thanks everyone!😊😊 …

Natalya V Kaverina

I purchased my vehicle Ford Escape 2007 a month ago and was very pleased with service. Todd was very friendly and very very helpful!!! I will recommend this dealership to my friends!!! Thank you for your service!!!

Joe Heinrich

I purchased from out of state as Ford of Kirkland had exactly what I was looking for available. Neda was excellent to work with through the whole process and I'm very happy with my new vehicle so far!

M Dariani

This was the easiest dealership I have worked with. I was in and out in 2 hours. Nima was efficient but also made sure that everything was covered at the best price in town. I recommended anyone to go see Nima and James for test drive and recommendations. Mike

Mike Evans

Rick Kim is a very good salesperson. Very responsive and answers all questions immediately and returns calls fast!I appreciated his low pressure and for showing me a number of cars until I found what I wanted.

Skandha

Purchased a 2013 Flex last month, my experience with these guys have been great! Peter was really nice and no pressure, big difference from a lot of the other sales people I've dealt with recently. Him and the finance team worked with me for a good deal on the car. I had the keys the next day along with an inspection report. Had some minor engine trouble a few days later, Erik from the service team was very understanding. They were able to help me get it completely taken care of even though I live 5 hours away! Great used car experience! Go check them out, hope yours will be just as good.

Michael Sinz

Ford of Kirkland is the most honest dealer I have had to deal with in the last 10 years - which is both saying a lot and not saying much. I had ordered a Ford F-150 Lightning (pre-ordered back in 2021) and finally took delivery at the end of 2022. The dealership did not try to increase the price of the vehicle and it was pleasant to work with them. There have been problems with the software on the truck and it will not connect to FordPass which is needed to use your phone to start it or set up a phone as a key or use the public charging network. (And a number of other features like doing remote service, etc) They still don't know the exact problem but at delivery they said it was just a glitch that happens and it would be fine the next day (but it obviously was not). The FordPass team I called also said that it required the dealer to fix it since they had no way to address it via over-the-air fixes. It is this technology that is where the F150 (and FordSync in general, which is the same software in other Ford vehicles) falls flat and made the whole experience less the perfect. The dealership is doing the right thing to help here - but they are at the mercy of Ford and the Ford software/technology team - which is not a good place to be.

Broc Everett

Great experience. They listened to me and didn't pressure me. I've bought 3 vehicles here and will definitely be coming back.

Andy H

Peter was super helpful and made buying out my lease a breeze. He had all the papers filled out and ready for me to sign. I was in and out in 30 minutes.

Tommy Oh

The whole team at Ford of Kirkland did an exceptional job on my second Mach-e purchase. The paperwork was fast and made simple. The Mach-e was very clean and clear bra was already on the car as promised. The General Manager took care of my hotel and dinner, Because I drove up with my 2021 Mach-e to trade it in on the new 2022 Mach-e GT all the way from Arizona. Class act and a beautiful car buying experience. I recommend Ford of Kirkland for anyone looking to purchase your next car. Thank you again for my exciting day.

debbie silberman

I had an incredible experience working with Henry Chen and Chris to locate and obtain my new Hyundai Tucson. Despite the enormous challenge of locating a vehicle during the shortage, Henry and Chris were diligent, patient, and so great to work with. I found them to be honest and straightforward. Even after I got my car at the dealership, Henry took the time to make sure I understood all the features or the car and welcomes any future contact should I have any questions. I would highly recommend working with this team if you're looking for a vehicle.

Caroline Morgan

I had a great experience at Ford of Kirkland. Neda was very helpful & professional. She and the finance Manager went above and beyond to help me get the right car at the right price. I highly recommend Neda and the rest of the team at Ford of Kirkland.

Mike strauss

Amazing experience at Ford of Kirkland started with great communication and customer service provided by Neda. Neda went out her way to leave me as happy customer. Richard helped get what I need with new Bronco, which is amazing!!! Pete came in clutch closing the deal helping make the deal seem less. Was prior at another dealership now will be making Ford of Kirkland my home dealer!! If and when you buy a new vehicle go see Neda!!!

David Jorgenson

Drove quite a long distance to look at a specific car. Michael, our salesman, was amazing. With me being unfamiliar with the area, he came along for the test drive and was able to answer all my questions and picked a great route to check out the performance of the vehicle. There were no surprises with the price or anything that we had discussed prior to me making the trip up, which a greatly appreciated. When we had agreed to purchase the vehicle, it turned out there was an open recall on the vehicle, so I couldn't drive it home that night. Michael and his wife, on their own time, drove the car to me when the recall service was complete, saving me another full day of driving to Kirkland and back. Can't say enough good things about the experience, and Tom, the sales manager was also enjoyable to work with!

D'Arcy Salzmann

I've bought 2 cars from Ford of Kirkland in the last 6 months, with another two on the way (Bronco, F150) and my experience has been very good. Along the way I've dealt with three different sellers and each was respectful, friendly, and helpful. The transactions were low pressure (probably helped that I paid cash and didn't have to deal with loan packages). Even the finance guy was low-key and didn't press the dealer's add-on packages too much. For one transaction, I traded in my truck for a fair price (maybe not as much as if I'd sold privately but it's less hassle to sell to the dealer and there's a tax break, which gets you to break even). My experience was good and I hope that's the norm, not the exception.

Paul Salas

If you're looking for a dealership who takes the time to sit with you, discuss your transportation and vehicle needs, and treats you with respect and kindness while maintaining a high degree of professionalism the entire time, look no further. I recently purchased my vehicle from Ford of Kirkland and I must say that my experience at Ford of Kirkland restored my confidence and trust in dealerships. I enjoy my vehicle and do not regret my purchase one bit. When you visit Ford of Kirkland, ask for Faran Farah. He's the sales agent who is going to provide you with an incredible buying experience. He's responsive, diligent, and attentive. He knows his vehicles and all the features that come with the vehicle. Faran took the time to sit with me and review each feature and how it works. He even returns my calls after I've left the lot and answers my questions. This is how committed and passionate he is about his clients' experience. This is the sales guy for you!! Consider Ford of Kirkland for your next vehicle!!

OSU Cowboy

I have purchased several vehicles from FoK over the years and every experience has been great. My latest purchase is a 2021 Ford Bronco that I took delivery of recently after a long wait due to production limits on this new model. Dan Lozott was an absolute joy to work with and he kept me updated through the process. I also want to give a shout out to Steve Cunnington and Rich Ewing, both of whom assisted at various times during the reservation, order, production and delivery process. I will definitely use them again and I highly recommend reaching out to them if you are in the market for a Ford vehicle.

Kayla Elaine

My parents and I came in the first week in October 2021 to buy a car. Crystal was our salesperson and she was so great, very down to Earth, helpful and really nice. We then finished our purchase with the manager of the dealership, Siamak, He was fantastic, very personal , nice, professional and made our purchase really an enjoyable experience. We were treated really great and we never felt pressure to buy, and we really appreciated that too. We highly recommend buying your cars from Ford of Kirkland. Excellent experience.

Allyson

Just purchased an Escape Hybrid. Working with Neda and Tom in sales all the way through financing was such a stress free, relaxed and actually pleasant experience. Neda worked with me to actually find the exact car I wanted instead of trying to sell me what was available at the time. I was dreading the process, but in all honesty it was a great experience and I would recommend Ford of Kirkland to everyone!

Travis Colton

I dropped into Ford of Kirkland when I found out how far away my Lightning reservation was actually going to be available for ordering. Not good. I decided that getting one of the new hybrid F150s would be adequate until then. Met the salesperson, Nema, after a quick introduction he happened to have the exact truck I was looking for. Short test drive, explained the features, and off we went. He was super helpful with the negotiations and didn't take long to come to an agreement. Financing was easy and we got a great rate with Mark's help. All around great experience for just popping in randomly on a Saturday.

Harikrishnan Unnikrishnan

I am completely happy with the purchase and model selection, along with pricing. Mr Shervin Adibzadeh (Sales Consultant) have responded right away with answers to my questions as well as my friends who helped in with my decision on car selection. It was a pleasure doing business Ford of Kirkland.

Alast Mansour

We had a great experience working with Todd to purchase my new car. He is a low pressure salesman, and he was fun to talk to. He went above and beyond his way to make sure the car was set-up the way I wanted it. If anyone is looking to buy a new car from this dealership, I’d recommend you contact Todd.

Deepak Sivasubramaniam

The sales person Shervin worked with me in getting my Mustang delivered. He was the reason why I bought from Ford of Kirkland. He had lot of patience and diligently worked with his finance and other teams and got me the price protection. Thanks Shervin for all your help.

Lydia Hansen

I just wanted to give an awesome shoutout to the Ford of Kirkland for there AWESOME service in the service department. I had my Ford break down with a flashing check engine light and I called around to all the Ford locations around me and nobody would see my vehicle for months or they simply told me they were not accepting any vehicles. I called Kirkland and the service members on the phone were super nice and very helpful. They said they would squeeze my vehicle in and get it taken care of. They were able to get my vehicle in and out within 3 days when I thought for sure I would be out without a car for weeks! I worked with Jim and I really appreciated the constant communication and the quick service to get my vehicle in on such a short notice even though service departments are so busy right now. Even though this Ford is a little farther from where I live, I will definitely be coming back here for service. Thank you!

Pat Hoeksema

We were greeted immediately upon our arrival and our repair was done well within the time frame given.

Hugh Murphy

At a time when other dealerships were marking vehicles up as much as $30,000, the folks at Kirkland simply said “we don’t do that.” That says it all! The buying process was first rate, from beginning to end. I will be buying all my vehicles from them in the future.

Carmen Berg

Jim cox is in my opinion one of Fords best Service Writers .I have dealt with him for many years! He is very thorough And always looks at all options! The service that I received was exceptional!

Vicente Bolisig

The staff is excellent here especially Brad in Service! I came in on a Friday for a scheduled oil change and showed up with a spare tire on after a flat tire the day before. Inquired about possibly getting a new set of tires for my 2020 Escape Titanium Hybrid. The weekend was busy for me since I was scheduled to work a 48 hour shift at the Fire Department. Brad hooked me up and had tires delivered that same day and made arrangements to be at the shop 8 AM the following Monday. Straight to the shop after my weekend shifts , hung out in the waiting area and I drove out in 90 minutes at the most! Spare tire back in storage like it was never used and definitely had the best customer service ever! Vince B.

Zach Martzke

Came into Ford of Kirkland to look at Ford Rangers, they had 3 different options, a 2020 Sport 4x4, 2021 FX4 Off-Road, and a 2021 Tremor edition. After speaking with Dan he handed me the keys to the Sport for a test drive. After returning and looking over the options available, I decided on the '21 FX4 Off-Road and I absolutely love it. Dan made the whole buying process smooth and easy. There was no pressuring to go for another model and we worked through all the logistics very quickly. Clance also helped with the buying process and made signing paperwork quick and painless. Dan knows his stuff so I highly recommend him for anyone looking for a new vehicle! Thank you, Dan and Clance!

Omer Qureshi

I have done couple of transactions with Rich who leads the sales for Kirkland Ford. I would say that him and his team go out of the way to take care of the customers before, during and after the sale. Highly recommend them.

Masamah Gloy

My sales associate, Nima, was fantastic! We started our purchase process by creating an inquiry online. Nima was quick to engage, and helped us begin our process. We then met Nima in person when it was time to test drive the vehicles, and make our selection. Nima was always friendly and helpful, and never pressuring us. He remained an advocate for us, helping us to select the right vehicle for our family. I couldn’t have asked for a better sales associate! Richard(Manager) was great too, we enjoyed working with him also. If you're looking for painless transaction, I highly recommend try these people.

Bilo

Our salesperson, Neda, did an outstanding job of taking care of us and complete the purchase transaction as frictionless as possible. She went above and beyond by driving to our house to pickup the title to the car we were trading in so we didn’t have to drive back to the dealership. This was much appreciated since we were preparing to leave on vacation the following day.

Sean Bailey Czerwinski

swung by to try and trade in my current car for a more suitable vehicle that also was lower on payments. Shervin was incredibly transparent throughout the entire process and helped me find my new car. Got me a great deal within hours. Highly reccomend swinging by and talk to Shervin if in need of a new vehicle.

Warren Leitner

Jon Sweigert made my new vehicle purchase a pleasure. We were able to work out a deal completely online, which was a big plus for me coming from 3.5 hours each way in Portland. It was well worth the trip. The dealership was beautiful, and I am very happy with the price I received on both my trade and the new car. Jon worked with my schedule for our appointment and had the car ready when I arrived. I was back on the road in my new car in less than an hour. (Kyle helped me breeze through the paperwork in under 15 minutes!) I highly recommend Ford of Kirkland and Jon Sweigert, and would happily make a deal with them in the future.

Tony Blankenship

Tom, and Nick in used cars were very professional. And did everything they said they would do. I made my entire purchase through texts and emails. Good job guys. I will be back.

Erma Bartlett

I've been with Ford Of Kirkland for over 20 years Always happy with their sales and service department. Definitely a 5 star business !

Omar Vasquez

Had a great experience here. As a motorcycle ride for almost a decade I was having a horrible time car shopping the last few weeks. Called this location and while Alex seemed a bit laxidasical over the phone, once I got there I immediately felt welcomed. Alex Richardson along with Ali was able to get me a decent deal on a better vehicle than I was originally looking at. Alex ran out to buy me lunch and they added a few good surprises I wasn't expecting. All in all, an awesome experience. I drove off the lot very happy and more than satisfied. Would definitely recommend Alex. Never felt like he was trying to burrow into my wallet and he kept the entire interaction loose and enjoyable. Very glad not to have dealt with another moron. Thanks again ppls

Dan Magalei

The whole experience was pleasant! Geoff worked hard to get us the vehicle we wanted! Highly recommend this place!

Tim Hoffman

Great experience. I just picked up my much anticipated Ford Maverick pickup truck. I initially reserved this new vehicle through Ford, and selected Ford of Kirkland as my dealership. I was pleased to see that they were able to get the allocations to fulfill my order relatively quickly compared to some other dealers, and at the MSRP price. It is challenging to purchase a new vehicle, especially a hot new truck like the Maverick, in these times of shortages. Ford of Kirkland made it a smooth experience.

Kuya Jonny

Ordered a vehicle in January, received it yesterday! Ford of Kirkland, and Todd Ireland, did a great job keeping in touch and making the experience of purchasing a new vehicle relatively stress-free! We will definitely be doing business with them again, for any Ford related products!

Josh Gillis

Our awesome sales guy, Gy Gillis and his team took awesome care of us and got us in a new family car just in time for the arrival of our baby. Family friendly, honest, and quick. I have bought 10 cars in the last 12 years, and never been taken care of so well, and had such a smooth process. Shout out to all of you.

Austin Yuen

Working with Mo Taha was a pleasure. He was professional and friendly and worked hard to get me the right deal. Buying a car cab be tedious but Mo stepped up and made it a great experience.

Xavier L

I have purchased 3 vehicles from Ford of Kirkland, with 2 more on order, and each time it has been a much better experience than expected. We all know the stigma of the car salesmen, pushy, manipulative and dishonest..."anything to make the sale" type of person...not here. The sales people I have dwelt with have all been patient, helpful and honest. Steve in fleet sales, Todd on the sales floor and Eric the used car sales manager have all made the experience as smooth and as stress free as possible.

Karen Czyzewski

Hyundai of Kirkland was an unplanned visit turned into a brand new (certified preowned) Ioniq Hybrid! Rodney was great. Funny, super helpful, and most importantly patient! Every employee that I came in contact with was very nice and friendly. Highly recommend this dealership!!

Josh Walters

Bought my 2022 Bronco Sport about a week ago and I love it. Michael was an awesome salesperson. Extremely friendly and I never once felt any sense of pressure to make a purchase. Will definitely be back and have already recommended Ford of Kirkland to a few people who have complimented the vehicle.

Megan A

The professionals at Hyundai of Kirkland provided the most comprehensive and excellent customer service I have ever experienced in my history of purchasing cars. David Kim and Gary Johnson both went above and beyond my expectations to help me find the perfect car for my family. From special ordering a car, to proving timely updates, and superb service in the financing department, the team not only made me feel like a valued customer, but most importantly a friend. They focused on my best interest during the entire process and I am incredibly thankful for all of their work. Based on previous car buying experiences, I walked away not only happy, but very grateful to have met such a kind and excellent group of professionals. A special thank you to Siamak Broomand in the finance department for making the paperwork process not only easy, but fun! I purchased a 2022 Tucson which has also exceeded my expectations for comfort, safety, style and price. I will definitely be a lifelong customer at Hyundai of Kirkland.

Jared Proudfoot

Our experience at Ford of Kirkland was great. From our initial conversation on the lot, to ordering, financing, and delivery -- everyone went out of their way to help ensure that we had a good experience. We initially met with Shervin in May 2021 and placed our order in June. We were definitely excited to pick-up our vehicle after 8 months of anticipation. Shervin was fantastic to work with. He was very patient with my many questions, took the time to explain the process, provided timely updates on build status, and ensured that the final delivery steps were smooth. I've purchased a lot of new cars, many of them Fords, and Shervin provided the best experience I've had with a dealer. Kudos to him, and all of the support staff at Ford of Kirkland.

Kandimalla sivajiganesh

The prices are really low when you compared to other dealers and especially in current crazy car industry.I would recommend this dealership 100% if you are looking for a better deal on your vehicle. Staff are really friendly and cooperative. MO TAHA helped us in bringing home the new ford vehicle. Here's kind enough to come on off day to help us with our vehicle. He was very friendly, and stayed till 10:00pm. A great experience

Jarr Reed

Neda and Faran were great to work with here. Everyone was respectful, helpful, and not pushy through the ordering and buying process.

Martha Grazioli

For 15 years, Ford, Hyundai and Genesis of Kirkland has been my "go to" dealer. I have had all my cars serviced here and there is none better than the Service Advisors there plus the mechanics. If you want the best cars, price and car care, this is your "go to", too!!!

Rob LaDuca

I ordered a vehicle recently and ran into the supply chain issues that all manufacturers are experiencing. However, Ford of Kirkland (specifically via Dan Lozott) were very communicative throughout the entire process and I was assured that things were proceeding as fast as they could. When the vehicle came in the financing and delivery experience was great and I was on the road in no time. All in all a great experience and would certainly buy from them again.

Damien Smith

Purchased a 2022 Ford Mustang GT Premium. Price was set before I left my home. The Car was clean and ready when I showed up. I spent ~ 1.5 hours here. I felt as though my time was respected. We be purchasing future vehicles here.

Ryan Odegard

Tyler Nuckelt at Hyundai (adjoining lot) did a tremendous job. 10/5 stars! I messaged him about my target vehicle the night before and he texted back and forth until 9PM giving me all the detail I needed so that when I walked in the dealership the next morning, I could get the vehicle ASAP without delay. He did a great job following up afterwards to ensure everything was running smooth and gave me some advice on updating the tire monitor system. Great guy, and great dealership!

Jonathan Everett

Amazing experience. Very responsive. Highly recommended. Would definitely come here again to get another SUV.

Tim Foreman

I bought a used 2015 Suburu Impreza from Ford of Kirkland. The car was superbly detailed which I both appreciated and was wary of. The sales team allowed me plenty of time to inspect and drive the car which ran like a top and drove true and straight. I was not pressured in the slightest to buy the car but was provided terrific service in reviewing a number of cars and getting the paperwork done quickly for my purchase. I received a fair price for my trade-ins (2) by sales manager Tom Rebek who made the whole process quick, painless and quite satisfying. I offer my thanks to Tom, Neda, my saleswoman and Siamak, a very skilled and pleasant business agent. Well done all!

Thanaporn Thepsiriamnuay

We buy Used Honda Civic EX 2017 from here and Dan was helping us. He is super-helpful, friendly and quick in response. We were very pleased with his awesome professional customer service. The car itself is in a great condition as per advertised. Thanks again Dan, Richard the manager and other employees at Ford of Kirkland. They are all willing to work with you on your criteria and Im sure you wont regret to go there.

D Parker

We had a great experience at Ford of Kirkland. We went in to look at used Trucks and were approached by Alex who is the manager of used sales. He was excellent, incredibly helpful and generous with his time, offered us as much or as little help as we wanted (turns out we wanted a lot of help!). He clearly explained all features of the various trucks we looked at, let us test drive with no hard sell and helped us decide between new and used. We ended up taking our favorite truck for a longer demo which was perfect to really see if it was the right truck for us. When we decided to buy the truck the manager Eric and finance lead Nima were also really helpful and good fun to work with. We felt like we paid a fair price and got a good trade in price for our used car. All in all, an excellent experience particularly thanks to Alex.

Shamish Patel

Justin S. and Steve C. are awesome. I was shopping around for a new truck and they made things super easy. They worked with me to agree on a great price, ordered the vehicle, kept me updated, and wrote up a clean deal with no weird fees. When I went to get the vehicle, they did not try to upsell me on anything. I was in and out in less than 20 minutes. 5+ Stars. So I had to take the truck in because Ford managed not to paint a small spot behind the cab (???). Kevin over in service was awesome. He walked out and took a quick look at the missing point, and quickly arranged to have the local body shop take care of things. He kept me up to date on what was going on, and even said I could get the truck back over the weekend when they were going to need to keep it for a few days longer (because of the approval process from Ford Corporate). The local team continues to impress. Maybe they can yell at Ford and ask them to do a better job on QC :)

Ana Walker

We had a great buying experience here this week. Our salesman Tod was helpful and friendly without being high pressure. He helped get us though the process smoothly and as quickly as is possible for a car sale! Loving the new car!

Harry Gallion

Best services I have ever had at Hyundai. I explained that I needed my car back sooner than the estimate and Chris worked with the mechanic to get it back within my timeframe.

Lindsay Bynum

We had an amazing experience this week with Ford of Kirkland. Our saleman Eugene was amazing and very helpful!!! Pete the desk manager was also helpful answering our questions. Ali the finance manager was super helpful as well. All in all a wonderful experience!!!

Adam Biles

Service Advisor Chris was great at communicating with me during and after my service appointment.

Dipaksing Bhukwal

This was my first car buying experience. Ford of Kirkland has big and professional staff. They treat customer individually and your discussion/deal remains 1:1 till end. Justin and Nima were very helpful throughout the process. Not only they helped me purchase the right vehicle, they also helped me getting right type of payments done. A delightful experience for me. Now I know where to go to buy Ford/Hyundai. Great job Ford of Kirkland

J L

I was in the market for a new ford truck. From the start it was the best experience I have ever had at a dealership. The salesman Jim Clark was quick to the point and really wanted to know what I needed. He was very proffesional and determined to deliver the best posible experience. I would recomend Ford of Kirkland to anyone. If you go there ask for Jim Clark he will get it done and no preasure at all. I left with my dream truck and still was in a great mood.

Ken Jacob

Recently purchased ‘22 F150 Platinum from Neda at FoK. Very good experience, no high pressure sales. Would recommend.

Kevin McQueen

At the end of our lease we decided to buy our leased car Steve Cunnington at Ford Kirkland provided excellent service in a pleasant efficient manner He was prompt in his response and we were able to easily deal with lots of paperwork as he made it a seamless and simple process Thank you to Steve Cunnington and Ford Kirkland !

Andrew Huskamp

Ford of Kirkland had the PHEV I was looking for when I couldn’t find one anywhere else. Neda, the sales rep I worked with, epitomized professionalism while making the purchase process smooth and enjoyable.

Bobby Iracheta

Mo Taha and Kaseem did a great job in helping me sell my 2015 F-150 and buy my new 2021 F-150. Mo listened to what I was saying, didn’t try to upsell me. He asked what my budget was, showed me a couple of trucks options above and below my budget and gave me the option to make my own decision with no pressure. Fahed, from Finance, provided similar level of service by providing me with my options, explained everything but never applied pressure to by now or add all these upsells. It was a very pleasant buying experience. I would recommend Mo, Kaseem, and Fahed to anyone who is looking to trade-in their used car and buy a new one at Ford in Kirkland. A wonderful buying experience and a fantastic deal. I believe this is the first time I walked out of a dealership feeling as though I got a good deal. Thank you, Mo, Kaseem, and Fahed.

Logan Roth

Rodney was a straight forward and no-nonsense kind of guy. Exactly what we were looking for when we came in late to buy a car. Had no issue helping us out late into the day and keeping us company while paperwork was being drafted. Very helpful! ( This review is for Hyundai of Kirkland really but the survey link goes here, fyi!)

Eduardo Bailon

My wife and I went in to trade our 2016 f-150 for a big family car. As we now have to kids and need the extra room. Barry and his team helped us with the process. It all happened effortlessly and in a good timely manner. I will definitely be going back down the road to purchase another vehicle from them

Sachin & Navita

Service was quick and easy. The service manager who took care of me was very nice to work with and efficient. The only challenge I had before the service was during the scheduling. The online process for scheduling is not user friendly. I had to wait 2 months to get my car serviced. Furthermore, when attempting to call their main service number, had difficult time to get through to actually talk to someone to schedule my service.

Emily O.

Been around to many local dealerships in the Eastside.. almost every salesman gave the typical run around trying to sell anything and everything but what we were looking for and wanted. Few if not any were as helpful as Todd Ireland- he has been the kindest most straightforward and helpful representative who really cares about helping a customer find and get what they want. Would highly recommend

justine hedrick

My vehicle sadly had many issues in such a short time but this shop has good people helping. Chris worked really hard to help me and I’m so grateful to have had such a wonderful crew who were all involved in getting my vehicle back to me. Thank you all SO much!

Josh Largent

First off, I am not the easiest to work with on buying a car or truck. I have bought plenty and I had a truck already so buying a new one was going to be a bit of work on salesman's part! Justin Soga was up to the task, I initially walked away as I didn't think the value was there. Justin let it all sink in a few days and reeled me in and now I could not be happier. This new F-150 Hybrid is seriously cool factor 10! I appreciate Justin for staying on it, I ran sales numbers from other dealers and he gave honest opinions and really made the buying experience the best it could!

Tom Platzer

Our experience with Ford Of Kirkland was great. Found the truck of our choice on their website, agreed on a price, went to the dealership, and purchased our new Ford Ranger. Our sales person Justin was great as the truck was cleaned and ready to go when we got there for our appointment. We did the paperwork, reviewed the truck, and left........ This was one of the best and easiest car buying experiences yet.

jared

Dan was incredible. He was forthcoming, willing to work with my budget, and was quite personable. I would highly recommend reaching out to Dan if you're looking for a car be it used or new. He's very willing to work with you and I think next time I need a car I will be going back to Dan.

Honeylette Ong

Had a Great experience here. Shervin helped us in getting our dream car. We are very very happy. He is the best!!!

Robert Huss

We worked with Barry, and he always made us feel welcome and free to make our own decisions. I like that they are a no-negotiable dealership, so they can offer a great price and there is no need to haggle. As a bonus, they got us financed at zero percent. Overall my best car buying experience ever.

Mukesh Kathayat

My sales boy was DaJaun Gamble and he is super professional and nice guy. He put his all effort to help me out and get the car in efficient way. Thanks for your help.

Alissa Oxford

First time buying a new car and was very happy with my experience. Peter was very helpful and made the experience smooth and stress free! Clarence helped me figure out and understand the best financing option for me. Very happy, would refer new car buyers to look here!

Jordan Laurencio

Peter and Thomas were amazing throughout the process of getting me my car. The were commutative and got me the best deal. Would definitely recommend asking for them when you get there.

Erik Willis

I needed to buy a new vehicle and because of my work schedule I was unable to visit the dealership in person. Viewing their website I was able to find the vehicle that I was looking for. Getting pre-approved for the purchase with Ford Credit took about five minutes. I was contacted by one of Ford of Kirkland's sales staff (Nima Mirzaei) within a short time and we began the purchase process. Once again, because of my work schedule, our communications were carried out using text messaging and phone calls. The process began on a Monday and by Wednesday Nima had delivered the vehicle to my home at a time that was convenient to me. The professionalism and service that I received was the best. I am extremely satisfied with my purchase. I highly recommend Ford of Kirkland and staff, especially Nima Mirzaei.

Lynne Ferguson

I never go to any other dealership, Ford of Kirkland goes above and beyond to make sure the customer is satisfied. I have bought and serviced all my vehicles there for decades, and have never been disappointed. Excellent service.

Erik Fierce

Had a great experience buying a new car. They made me feel comfortable from when I arrived on the lot. The sales manager Nemo (Sp?) was quick to assist me and began answering my questions. I than began working with Justin to dive into the details. Justin was super open and helped set me at ease. He gave me great information and gave me some great info about the differences between other brands. I was able to take the time to ensure that I was getting a great deal. Service was great and friendly. I definitely suggest checking them out when shopping for a vehicle.

Jenna Schmidt

Highly recommend Ford of Kirkland! First-time new car buyer who just purchased a Ford Escape Hybrid from Dan Lozott and I could not be happier with my new car. Purchasing a car in 2021 felt very overwhelming due to national inventory shortages but Dan helped me find the exact car I was looking for. Dan was available to answer questions over text, phone, and email and he and his team (thanks also to Clance and KP!) made the whole purchasing process clear and easy once I was at the dealership. Thanks Dan and Ford of Kirkland!

Seth Nilson

Had a really great experience here at Ford of Kirkland. Faran was quick to respond to my requests and setting up a time to come in to view the car I thought I wanted. I showed up and everything was as promised. Super friendly and straight forward. Absolutely no BS which was SO appreciated. Absolutely I would buy from Faran and Ford of Kirkland again.

Danielle Oxford

Easy appointment set online for an oil change. I was assisted right when I arrived. The advisor contacted me about the same recommendations as other places (air filter and wiper blades). My car was completed in less than an hour. Service and efficiency were great! I initially pulled into the sales entrance and had to get out to go to next entrance. You’re unable to drive through the parking lot to get to correct location. “Service/parts” sign is small to notice it. Lot is small and tight.

Andrew Peters

Steve Cunnington stayed at the office till 10:15 PM because our business was down and we needed to get a chassis cab immediately, he had us approved in about an hour over the phone. We started driving and within 6 minutes of arriving we walked out with papers singed, explained, and drove away. I’ve bought vehicles from Lithia, and Save Smith before. This hands down was the best customer experience I’ve ever had. Thank you for keeping our small business rolling. A&H Well Services LLC

Lauren White

Ford of Kirkland truly made my car buying experience one-of-a-kind. In a market with low supply, they had exactly what I wanted in a price I could afford. The staff accommodated everything I needed. I will forever buy my cars here!

Heath Palmer

Honestly I’m not one to give a review. But when a business and the staff goes the extra mile I feel a positive review is all I can do. Richard Ewing the sales manager is someone I would do business with again. Didn’t have to sit at the site for very long with the back and forth negotiating. I had a price I was comfortable with and was able to strike a deal. This dealership has more wiggle room then the typical ford dealerships I felt. Brought a deal from another dealership and they matched and sweeten the deal. if you want a Ford I recommend Kirkland ford and ask for Richard Ewing. If they don’t have it he will find and bring it in. They go to work for ya.

Yomama Who

Great friendly staff no pressure. Great finance rate! Huge inventory wow.

Seattle Chef

I bought a 2020 F150 after doing some research. Ford of Kirkland had the most aggressive pricing and the biggest inventory. Michael Sylvan knew more about the product than any salesman I've ever dealt with. Eric Clark and Sonny were also super easy to deal with and got me out and on the road much quicker than I had expected. Car buying had always been such a grind, this transaction was easy and quick.

Monica Lawson

We had a great experience working with Dan Lozott to purchase our new car. We expressed right away that we wanted a no hassle and quick process and he delivered the experience we asked for. He gave honest answers to any frustrations that came up with the buying process and worked with us to solve any hiccups when we wanted to hear a different answer. He was low pressure, very knowledgeable and had some fun stories to share making it a fun experience. Everyone there seemed like they loved being at work and seemed very down to earth!

Nat Burgess

I had a great experience buying my new F350 Tremor from Ford of Kirkland. Barry Barry McClenny took time to educate me on the vehicle. He has paid attention during Ford Training and was very familiar with every aspect of the deal that mattered to me. He helped me understand towing and payload constraints, benefits of the different engine configuration, etc. The dealership was able to quickly value and process my trade, and send me home with a new truck. Highly recommended.

Nick

Took my car in for a recall. They handled it quickly, were friendly, did an honest inspection, and didn’t try to upsell me on any repairs while I was there.

James Kim

Recently purchased a 2021 Ford Explorer ST, used with about 4k miles on it. When I test drove the car for the first time it only had maybe 1 gallon in the tank, i don't think it was intentional, but its a detail that caught me off guard. So as you could imagine it wasn't a very thorough test drive, but they did let me drive it again, this time with more fuel in the tank, and were accommodating when i wanted to compare it to another ST. They were pretty rigid on their pricing, it wasn't unreasonable, however just a little more than I personally wanted to pay, plus my preference is to always support local businesses whenever possible. Price aside, they gave me a reasonable offer on my trade-in and when it came down to purchasing the vehicle, the Sales rep I worked with Justin Soga, was a pleasure to work with. He was helpful, answered all my questions and did not try to pressure me into anything i didn't want. The transaction went very smoothly, and the various other people within the dealership were very friendly and helpful. Ford of Kirkland and Justin Soga, would definitely be on my short list of dealerships to contact if I wanted to purchase another vehicle.

Xavier Lambarri

I purchased a 2016 Focus from Ford of Kirkland and the experience had some hiccups but it was all worked out to my satisfaction. Since the purchase I have had to deal with a known issue with the car. The trans clutch has issues about every 10 to 12k miles and needs to be replaced. Even though it has been replaced 3 times and there is a class action suit due to the issue Ford Corp will not replace it even if it continues to have known issues after my initial warranty expires in 2 months. Ford of Kirkland has been very good about getting it replaced but Ford Corp is now the problem. I am having second thoughts about other products I have ordered, namely a full size Bronco and the F150 electric. I know they are first year models and will have issues but if Ford Corp is unwilling to stand behind their product with known issue what can I expect for unknown problems?

Christoph Mason

“ Excellent buying experience!! ” Purchased my 3rd vehicle from Ford of Kirkland yesterday and very pleased with all of them; my sales rep was Nima, his sales manager Richard and the finance manager. Nima was a busy person and he handled everything very well, find us the same truck that has a better deal on it, even without our request to save us more money. The staff is very easy to deal with and professional, you won't find pushy salesmen at this dealership. I will definitely buy again from them when we upgrade. I'd suggest everyone give a try to them before you go any other place.

Mark

My wife and I had a good buying experience here. The staff was courteous and professional. The wait time was a bit long because they were busy so plan ahead for that. 5 stars.

Harold Dick

Spotted our 2017 Kia NIRO on-line. Contacted the dealershipa and had availability and condition confirmed. Drove 104 miles each way to test drive and purchase the vehicle. Drove away a satisfied customer. Excellent staff, very professional and friendly. While we were waiting to sign paperwork, Barry, our salesman, helped us connect our phones to the car and walk through many of the controls and features. It was a pleasant experience, unlike many car dealership experiences over the last 53 years. After getting home we identified a couple of places that should have been better cleaned, especially one where coke had been spilled on the back seat carpet. We also emailed a question about the dealer installed anti theft system and have yet to receive a response. The KIA NIRO appears to be an excellent vehicle. We are currently averaging 56.7 miles per gallon in this hybrid, cutting our gas costs by nearly two thirds.

Brianna Battrick

We recently purchased a new truck; Mo, Tom and Blanca were absolutely wonderful. I would buy from Kirkland Ford again. Thank you all for all the extra time you took getting us into our new F250.

Dan Rucker

My family visited several dealerships over the previous week as we were trying to decide between the 2020 Expedition and 2021 Suburban. While the vehicles themselves were a veritable tie, with small differences that could push a family in one direction or the other, the service that we received from the dealerships were far from the same. Justin Soga & Peter Rowberry at Kirkland Ford were by far the most knowledgeable and helpful of any of the people we worked with at any of the dealerships. Their style was to give us all the information that we needed to make a solid & informed decision. They even let us drive the Expedition over to the Chevy dealership to compare them side by side. Truly, a huge factor in why we chose the Expedition was the service that we received from Justin, Peter and the rest of the staff during the purchase process. Great job & thank you!

Kevin Donley

Purchased a new 2020 F-150 today. Todd Ireland was an excellent salesman: very personable, knowledgeable, and professional. I had a great relaxed buying experience with Todd and would recommend him to anyone looking for a new Ranger or F-Series Truck. As an added bonus Ali, the finance manager, was very friendly and helpful as well. Overall, I was pleasantly surprised by the level service and professionalism today. I recommend Ford of Kirkland to anyone looking for a new vehicle.

Vince Reynolds

Great service from James, got a good deal on exactly the car I wanted.

Mbaye Talla

My last visit to Hyundai Kirkland was great,i'am sure I will come back soon Thank you

Bryce Kenning

Purchased my new F-150 from Ford of Kirkland and had the pleasure of working with Todd Ireland and Rich Ewing. Todd is an amazing guy, super helpful and happy to walk you through every step of the buying process to make sure you're confident with the purchase. I'll definitely be sending all my friends and family to Todd for future Ford purchases.

Xendral Xenthraldious

Wonderful sales team that was professional and courteous. I was there to look at an expensive car and was treated with respect and as a serious buyer. I ended up working with Eric and we came to terms on an agreeable deal. I felt valued and not like I was taken advantage of at all. I'm definitely going back for my next car purchase. Their finance department also is great.

Sir Toby

We had a great experience at Ford of Kirkland. Nima made our experience very pleasant and relaxed. He went above and beyond to make sure I was taken care of. He had called the next day to tell me he had floor mats for car free of charge. Definitely give this place a thumbs up on customer service. Thank you for making my car buying experience so wonderful!!

Andy Holve

My experience with Erik as the manager and Carson his salesman was very positive. I took a long time to locate the car we wanted, which would fit our needs. Erik took the time to help us find what we wanted, not just selling us something. Carson was very friendly and easy to work with. At no time was dickering needed, as they communicated from the beginning an atmosphere of caring, honesty and integrity. And the attention given in preparing our vehicle for delivery made it just that much better. My parents recently traded in a car they bought (from a different dealership) less than 2 years ago because it was the wrong car for them. When I asked them why they bought it, they felt buying the car was the only way they were going to get out of that dealership. We never felt this way at Ford Of Kirkland. Rather, they gave us as much time as we needed to settle on the car which was right for us (took several weeks for us). I will feel very comfortable sending people I know who are looking for a car or light truck to see either Carson or Erik, knowing they too will be served well.

Amanda Lunzer

We drove from Spokane to Kirkland to purchase from Ford of Kirkland! This is our second transaction with this dealership and it was worth the drive. We did a lot of research for the vehicle we wanted an could not find another dealership that could come close to the prices at Ford of Kirkland! Dan Lozott was great--he is a no-pressure, honest salesman and really worked to help us get a price within our budget. We didn't feel rushed, he was very personable, and an all-around great transaction! Would definitely recommend.

Carson Clark

I searched high and low for my dream car and found no other dealership with a better price than Ford of Kirkland! The sales staff is absolutely amazing, Erik and rich are both managers and I have an awesome time dealing with both of them. Stand up, straight up, and gave me the deal I was looking for. Wouldn’t of done it without them, I highly recommend working with these two managers if you stop by FOK! Thanks again!

Sam Barker

Another excellent experience with Kevin and his team! I called with an engine/warranty item and he got me in right away as if I was the only customer he had that day - which I know is not the case. I have a Ford dealer 10 minutes from my house, but I choose to drive 30+ mins to come to the Ford of Kirkland service department. The service is that good. Period. On more than one occasion, I've felt lazy and called the dealer that's close to home - which is a total waste of time - and always get the same response, "Oh, well, we'll try to squeeze you in sometime in the next week or so." This is NOT the case with Ford of Kirkland. Every time I call with an unplanned issue, Kevin gets me in right away and sees the problem through from start to finish plus follow up. I couldn't be happier with how I'm treated as a customer and how well they take care of my rig. Top notch!

Sophia Abouzeid

Just bought my first car, and the whole experience was extremely smooth and everyone there was super communicative and responsive.

JD Kelly

I cannot say enough good things about this experience with your dealership . Mine was an online sale requiring delivery to Colorado with lots of back and forth with documents etc. As Point-Man, Justin was Absolutely First Class - He was Knowledgeable , Competent, Efficient, Helpful and Friendly. He answered every question and took care of every need, making the sales process easy and pleasant. He is a great asset to your dealership and I wish him the greatest success!

Chuck Norris

TLDR Sales Rating: 3 stars = satisfactory +1 family test ride with car seat +1 financing assistance -2 mask laziness (exposed noses more than once, missing mask once) I had a pretty positive experience purchasing my mach-e GT. Staff was friendly, flexible, and was able to test ride with my family (which required installing my child's car seat). Financing was very helpful and thorough, and I didn't feel rushed or pushed at any point. The sales reps I worked with were very friendly and generally knew the car pretty well (although maybe not quite as well as I would have liked, granted it is a new model and there are only 10 million settings and options on it to learn so I appreciate it takes time and Ford probably could do a better job training). The only interaction that bothered me was the occasional uncovered nose from a mask and at one point forgetting a mask all together inside the car with me (granted it was late in the evening and they were undoubtedly tired after a long day). However, ultimately it's one of those things I just won't wiggle on as I have a child too young to be vaccinated and live with immune-compromised family members. I have glasses too, you can cover your nose and if once in a while your glasses fog up, pull out a micro-fiber from your pocket and just clean them off. If that's too much trouble perhaps try contacts. I'm not the type to start telling people how to properly wear a mask, but proper mask usage is part of being a professional just like hand sanitizing is part of the job in food service. Please do better.

Cameron Ashbaugh

Super fast and easy. Dropped off my Bronco sport for a 20k mile service at 8:30am and it was done by 9am. Service manager was super helpful and explained all the updates on my Bronco!

Richard Steele

We purchased a Bronco after spending a fun afternoon at the dealership. Trust me, it was a group effort. Thanks Rich, Eugene, and Blanca for all the work you did to make this happen (in spite of us.)

B0redPers0n

Todd and DJ were willing to help and accommodate everything needed and really appreciate that at a dealership especially a big one like this :).

Ashley Evans

We just purchased a 2019 Ford F150 here and had an excellent experience! Alex Richardson in sales helped us with everything from the first phone call on the truck we were interested in earlier in the week, to getting us into a truck that suits us perfectly yesterday morning! Many emails, phone calls, and texts back and forth through the week led to a pleasant and quick car buying experience yesterday. We are very satisfied and happy with our purchase and reccomend them for your truck or car needs! We will definitely be back in a few years to buy that new diesel too!

Angelo Lee

The sales person who helped me was very helpful. Todd and with the help of his sales manager Richard, they both did an awesome job. Kudos to them both. Am definitely looking forward to the full size bronco as converse. Will update with full review once I get my hands on the vehicle.

Vanessa Rosas

Jason sold me a car and he did a great job! I highly recommend buying a car from him! He was friendly and helped us find the car that fit best!

Polina Dickenson

I came to Ford of Kirkland by chance off a listing online for a used car, and I was so surprised at how easy the process was, especially as a first time buyer. I worked with Nima, and he was very honest and never pushy, unlike many car dealers I had spoken too over the span of the last few months and I never felt like I was being forced into anything. I got an amazing price on the car and Brian in finance was also great to work with and really explained every step of the process- I always knew exactly what was going on. Overall, I am left impressed with the level of service and will be recommending to my friends and family once they begin to search for a new vehicle.

Ryan Davies

So far so good with the used, low mileage Xterra I purchased from them. It was in the middle of the pandemic and negotiated on the low end of Car Gurus, so I feel I got a good deal. As with many things used- time will tell. The Manager I worked with treated me fairly and with respect. They got one star knocked off due to 10 days going by without a follow-up despite several attempts to contact them on my end. I shouldn't have to hunt anyone down to spend money.

Jordan Neuhoff

Purchased a new Ford Escape Hybrid recently and had an overall great experience! Justin who helped us was very professional yet courteous, receptive, and resolution oriented to any of our concerns or questions. We were very happy with how easy and stess-less the experience was with the whole staff. Thank you!

Cheryl

Service itself seems ok, the problem was the communication. Left a note on service envelope at drop off asking to get a call about the service we wanted. No call, no call about truck being done, and no return call from service manager when we called. Communication makes ALL the difference to a good experience.

Jackie Hales

Edited from previous review: Service department is still a bit of a struggle as far as communication goes. Most of the time they get the trucks back in a decent amount of time but it is tough to get ahold of them to schedule to bring them in and to know when they are ready for pick up. We use all of our trucks every day and it is hard to be down one for any amount of time. We only go for known warranty issues because they tend to keep the trucks for long periods of time and we can get repairs done faster at a different repair shop.

Tj Birdsong

Working with Michael S. was a pleasure! He is extremely patient, I never felt pressured to make a decision, and most importantly, a professional - who knows the car business inside and out. I highly recommend you talk to Michael if you are considering buying a vehicle, he made the process simple and fast.

GrifJones05

I was helped by Justin and Nema, both very fair and cooperative on negotiating for my new truck. I got a good value for my used truck trade in and ended up bringing home the truck I loved despite test driving another beforehand. Highly recommend for trade ins and new trucks. Competitive prices, good service, and very accommodating!

Eldes Johnson

A big thank you to the guys at Kirkland Ford. Jason,Vos, and Rick were awesome.I live in Idaho and could not find the car I was looking for. They had exactly what I wanted a 2012 Dodge Challenger SRT8 black on black.They were so kind as to meet me half way to deliver the paperwork and car to me. Couldn’t have asked for more.Would recommend them to anyone ! Great dealership. Ellie Johnson, Coeur d Alene,Idaho

Daniel Dornes

I went to this dealership without an appointment to view a particular used late-model (2018) Honda vehicle, which I had already previewed online. The battery was dead, which can happen at no fault of the dealership. After getting it jump-started, I took it for a short test drive without incident. I agreed to purchase the vehicle, with the condition they have their service department check the battery for any defects. After I went to my bank and obtained a cashier's check to pay for the car in full, they informed me the battery checked out fine. Then, I had to wait far too long just to give them my check and drive away in the car. First they told me they had other customers before me, which can happen if they were busy. However, then they told me their Finance Manager's printer was not working. I had to wait almost two hours just to give them my check and sign the final papers. Finally, after completing the paperwork, I went to leave and the vehicle again would not start, because the battery was dead yet again! After jump-starting the vehicle again, I made it home after a one-hour drive (which should have easily charged up a low battery). The next morning, the vehicle was again dead. Obviously, something was more was wrong than just a low charge on the battery. I took the vehicle to a Honda dealership service department, which quickly got me in, and they promptly informed me the battery was indeed defective. They replaced it for free under the new-vehicle original warranty. In summary, they main two points Ford of Kirkland could improve on are: 1) Assuming they actually had the battery checked by their service department, they should better train the service technicians to test and evaluate a battery and charging system; and 2) Have more than one computer printer for the Finance Department, so the entire operation does not have to close down for a simple printer problem. (And/or have more than one Finance Manager working to handle the work load.) The overall experience at purchasing this car was average, other than the two points mentioned above which made it a negative experience.

Mallory Goodwin

We heard about Alex from a co-worker who has bought several cars from him, and we weren’t disappointed. The purchasing process was super easy, he wasn’t pushy, he let us make our own decisions about what vehicle was best for us. He was very knowledgeable about the vehicle and the features. All of the staff at Ford of Kirkland were polite, helpful and courteous. It was worth the drive for us and we would gladly purchase another car from Alex and Ford of Kirkland.

Trisha Freeman

Loving my Bronco Sport! Jeremy & Pete made the buying experience wonderful & Mac was great in finance! Highly recommend Ford of Kirkland.

Heather Lohse

We had a great experience purchasing a used vehicle from Ford of Kirkland, it started with our online experience - they had the best price, hands down for the vehicle we were looking for. Everyone we dealt with River, Ron, Erik and Brian were extremely professional, helpful and genuinely friendly. In the past, I have had experiences purchasing a vehicle that were long, painful, drawn out processes - that was not our experience with this group. I would not hesitate to purchase another vehicle from Ford of Kirkland!

L VC

I went to Ford of Kirkland on Saturday and was assisted by Bobby and Rich C in finance. They did what they could to get me a vehicle. I wasn’t excited about the car on Saturday and declined. After a few days of thinking about it I decided to contact Rich yesterday and told him I would come in. As soon as I arrived Bobby approached me and said they found a better vehicle one that I would actually like and he let me test drive it. While I was driving the vehicle, Rich was in the office working on the financing. Within an hour or two he was able to get the deal through and I signed the contract. I just want to say thank you for not putting any pressure on me or making me feel unworthy of getting a vehicle that first time. They were great and made sure I got the vehicle that was fit for me and my family. I wouldn’t mind the drive for the next time I decide to get another vehicle again and I would definitely work with these guys again! Thank you so much!!!! My husband was also happy and said he was glad I was happy!!!

Leo Zhu

Great salespeople with great communication skills. Honest, friendly, and helpful to answer any kind of questions. Also has great deals! I went to Ford of Kirkland looking for a used car. However, I ended up buying a new one because the deal was just too sweet to pass up. Definitely recommend this dealership to first-time buyers and anybody else.

Meri Clark

I am so happy with my brand new 2020 explorer. It was an easy deal, they quoted me a great price. Erik was a pleasure to work with. Made everything easy and understandable. Siamak was my finance manager and was great too. Peter showed me all the options in my car and was very helpful. Thanks everyone.

Jordan Cohen

I needed to replace my car's battery. I planned to take their shuttle to and from work, but they ended up being able to replace it within the hour - nice surprise! It was also cheaper than I expected it to be after including labor costs. Lower than the estimates I saw online. I bought my car nearly 10 years ago from Ford of Kirkland and have been coming here ever since - I've always had good experiences with them.

Walter Potebnya

My 2018 Expedition Transmission failed just miles before the warranty was to expire. Rick and the crew at Ford of Kirkland went out of their way to make it right, to get Ford to replace it at no cost and get me back on the road asap. They even provided me with a comparable loaner vehicle while my Expedition was at the shop. Great experience and I chose Ford of Kirkland based on their reputation rather than going to other dealerships where I live out in Arlington.

Pia Cramer

I wanted to express our satisfaction with a mobile repair technician. Ronnie was very courteous, punctual, professional, and knew what he was doing!! Thanks for sending him out!

Eugene Bobovik

I enjoyed the whole process of getting my new car in Hyundai of Kirkland. Being new in US and knowing literally noting about leasing cars here, I got absolutely clear explanation, guidance and assistance in choosing a car

Lisa Scott

Marc Butters has provided exceptional service every time I have visited this location. Much appreciated!!

Rachael Kopp

My husband and I went in to test drive a 2020 Ford Escape hybrid and walked out with a brand new car! Justin Soga and Todd Ireland were great to work with- they were very knowledgeable and receptive to our needs. We were very happy with the process and excited about our new car. Would definitely recommend!

Roberto Carlos Cruz Ruiz

Ford service kirkland has improve a lot since last time, Jim atteded very nicely and check all the petitions.

Melvin Alvarez

This review is primarily for the service department. I purchased my vehicle at this location and have only had it serviced here. I have not felt the need to go elsewhere. From start to finish an all of my questions in between, they take great care of my vehicle maintenance needs. My service adviser is: Kevin Paddock, real good guy and straight forward. I appreciate all of the quality work that this location has thus far provided. I highly recommend Ford of Kirkland and the service department.

Amy K

I had a great experience at Ford of Kirkland. Buying a car takes a bit of time...and so basically spending most of the day with Vass (who I worked with) was fun. Vass always made me feel like the most important customer there...but not at all in a cheesy, fake way. I was never pressured, never up-sold and everything was explained out well. I say I went to the dealership that day just to "look"....but let's face it, if you're there, you're serious. A great experience with Ford of Kirkland, a great experience with Vass...THANK YOU!

Sue Williamson

Nima was great! I will be discussing a second vehicle with him soon .

Emily Choi

Thank you Rodney Zins for getting our family into our new car! We came knowing what type of car we wanted and Rodney helped us find the right one! He was very laid back and relaxed. We walked cars together and then he wrote down the part numbers while we walked, and kept track of ones we added to the list and the ones we took off! He was very conversational and never forced us or pressured us. After some test driving we chose our new family car! Rodney chatted with us while paperwork was sorted. Thank you for Rodney for helping us find our new car! It fits all the dogs too! My biggest take away is how easy going and relaxed Rodney made the whole experience.

Spencer Larsen

Great team at Ford of Kirkland. Erik Rich and Barry took care of me on a beautiful new Ford F-150. Couldn’t be happier, the entire process was quick and simple. No haggle and simple negotiation on price. Best prices around. Thanks guys. Will be purchasing new Ford’s here from now on. I’ll be telling my friends and family about the great service.

Michael Staropoli

Bought a new Explorer from these folks last week. Dealt with Michael Sylvan who was fantastic. It was car buying for mature adults. I had to travel to get here so I had email and phone contact with Michael in advance. Got here and the deal was exactly as we discussed. Straight forward and as easy as it gets. Ford of Kirkland has already followed-up on multiple fronts and they clearly care that we are pleased with our purchase and the overall experience. Thank you Michael and Ford of Kirkland. Well done.

Yaneth Walker

My husband’s friend Jacob recently purchased a Mazda 6 from these guys, roughly 2 weeks ago. It is a very nice car. The issue is that they sold him the car with VERY bad brakes. The front brakes AND back brakes need to be replaced immediately. While the car was purchased “as is” this is a HUGE safety and customer service issue to even allow someone to drive it off the car lot. Jacob makes trips to Portland with his family which includes his INFANT son. With brakes like this and with the rainy weather the last couple of days this is a very dangerous situation that Ford Of Kirkland has put this young man in. The brakes SHOULD be replaced ASAP AT NO COST or a serious discount. I am hoping the owner of this company can do something to help out, Jacob is young and buying a new car is expensive. Having to throw another $250-$600 at your brakes two weeks after purchasing the car is simply unacceptable.

Gabe C

I had an exceptional experience with the team at Ford of Kirkland and specifically, Todd Ireland. I went in knowing I was looking to buy a car, but not sure what dealership I wanted to do business with. Todd is a true professional and asked what I was looking for and took the time to find me the perfect car. It was a very straight forward and easy process & I never felt pressured into anything. I truly believe Todd and the team do such a fantastic job in taking care of their clients & I will refer anyone I know to do business with Todd and the team at Ford of Kirkland. Exceptional Service, Exceptional Team!!!!!

Rachel K

Leo was my car salesman and I had an amazing experience with him! He was very friendly and patient with us during throughout the entire process. Not once did I feel pressured to buy anything (a rare experience at a dealership), and that he genuinely wanted to get the right car for me. Leo answered all our many questions and was truly pleasant the whole way through. He even helped set up my phone and showed me extra features before I took off in my new car! Highly recommend Leo. Couldn't have asked for a better salesman! Didn't enjoy my financing experience. The guy was pushy and not friendly when we expressed not being interested in additional services. He continued arguing with the person I brought with me about areas we asked for clarification on, even after the check was signed and we were walking out the door with keys in hand. It felt very stressful and unclear, which was an unfortunate contrast to how the rest of our interactions were at Ford Kirkland.

Janine Green

Moved to Seattle not long ago and had to search for a place to have my car serviced, and I had such a great experience having my car serviced at this location! This was my first time here and my car had some work to be done. Booked my appointment online with Dean Webster. He was very pleasant, kind, and attentive to my concerns with my car. Great Service Department! Great customer service, and also a sitting area that was clean for you to wait for your car, or the shuttle. Had tea and coffee available as well while you wait. The bathroom was clean as well! I definitely recommend you come here!

Eduardo A

As soon as I stepped inside I was cheerfully greeted by the used car manager Erik Clark who amicably led me to sales specialist Nima. The experience that ensued was one with the upmost professionalism and respect I’ve ever encountered at a dealership. Both Erik and Nima made the process of purchasing my next vehicle a seamless and enjoyable experience from beginning to end. I am very happy with my experience and I now look forward to my next vehicle purchase at Ford of Kirkland and definitely recommend anyone looking to purchase a used or new vehicle to give Ford of Kirkland a try.

Irlanda Garcia

Got a brand new car and I love it! Didn’t expect to get something so nice as a first car! Justin was amazing and super helpful made the process super easy and quick. Definitely recommend him!

Alan Rushing

Our sales representative, Brenda Carrington, provided the best car purchasing experience we have ever had. She was not pushy but was very attentive and courteous and made us feel very comfortable throughout the purchasing process. She had obvious pride in the company and its products. We came in late on a Saturday night and she stayed late to go over everything with us, answer all our questions, and go over manuals, features, etc. with us. Based on the way she treated us we would return here and recommend your dealership to others. I manage employees in a customer service environment and I try regularly to find people like this to add to my team.

Justin Brooks

Wandering into the Kirkland Ford dealership to browse the F-150s, Justin Soga led me to a beautifully appointed truck with some hefty discounts. The purchasing process was as painless as car buying can be. Additionally, Justin acted as liaison for obtaining additional accessories for the new truck. He has been polite and professional throughout the transaction.

Dustin Cleary

Bought two cars here, both Ford Escapes of different years. First time used, this time brand new. I will definitely shop here again. As with any dealership experience, state your needs. With this particular dealership, state your needs and they will be met 🙂 Nima did the work to get me out of a car with 180k that I was upside down on, and I left with a 5%> interest rate satisfied and with an awesome new rig. Thanks!

Henry Winner

Amazing Experience! Dan Lozott helped me order my Maverick XLT with 4K Tow, Lux Package and Off-Road package back in August. He kept me updated every step of the build and ship process. When it came time to purchase he kept his word on the price! Thank you Dan

Kiersten Boen

The go too sales man there is Barry. He took care of me. And for me exactly what I wanted for my trade. Very knowledgeable.

lacey bigelow

I could not be happier or ask for any more from Ford of Kirkland!! I went in and purchased a 2016 Ford Fusion Hybrid with every feature imaginable. When I got there Jose was very nice a courteous. I didn't feel the 'salesman pressure' at all. I knew exactly what I wanted when I got there and he was able to accommodate me down to the color and trim. The test drive was amazing and when we got back Hamid the manager was able to expedite the process. I didn't once feel pressured into something I didn't want. I will be returning to Ford of Kirkland to get my next car! I would recommend Jose for your sales person when you go to Ford. He took the extra time after all the paperwork was done and walked me through every feature imaginable and made sure that I could work it myself. Thank you Jose and Hamid for the amazing experience!!! I wish I could give you more than 5 stars I absolutely LOVE my fusion!

Daneen Celaya

I didnt end up with a vehicle, but wanted to write about my great experience here. I worked with Barry and he was very warm and friendly. He gave us all the details about the car we were interested in and was upfront and honest about all the numbers. Although he knew it wouldn’t work for us, he understood and didn’t push us into something we didn’t want. He gave us honest numbers without even running credit. Hard to find at a dealership. Thanks Barry for your friendly service!

Charlie Wells

I was really impressed with the level of service and the price. Patrick worked hard to help me choose the right car, and stay within my budget. The entire team was friendly and I felt like they really did have my best interests in mind. Patrick even called the next day to check in and see if I had any questions about my new car! Super impressive - I would definitely recommend!

joe louden

I had a delightful experience getting my Focus serviced at Kirkland Ford. The technician who serviced my car was "Chris". He made every effort to see that my car was taken care of in the time allotted. He was courteous, humorous and kept me well informed. I would recommend Kirkland Ford to my friends. The facility was clean, comfortable and I felt right at home. You people are great.

Bob Lewis

Justin Soga worked with us on a new vehicle purchase and did a great job. We appreciated how upfront everything was and everyone we interacted with at Ford of Kirkland was gracious and helpful. We got the truck that meets our needs and are looking forward to the next camping trip!

Pamela Kivi

My husband Bob and I just purchased our third vehicle from Todd Ireland. Always low pressure, listens to what we are looking for and which vehicles would meet our needs and desires. Very knowledgeable about the vehicles being offered and very accommodating. We also get the vehicles we have purchased there, serviced there and appreciate Jim on the Red Team (not sure if they still use the teams) he is who we count on and he has never disappointed. Satisfied customers of 13 years and counting.

Barbara H

It was refreshing for the salesman to treat me as an intelligent person and not ask me "is this for your son/husband" when I was looking for a truck. He showed me the truck I called about, had it ready for me when I got there, we went for a test drive, and they made it painless when I decided to buy. It was a much better experience than I'd had at some of the other lots I'd visited, and I highly recommend them. They were great to work with, and next time I'm looking for a truck (or the new Escape) I'll start here. Thanks guys!

Sarah McDermott

Wanted to purchase a car from here. Received a few emails from two different people and I replied but have had zero responses since.

Brian Ambriz

I enjoyed my experience. They were very professional and welcoming. My truck needed a couple things done and they had it ready pretty quickly. I highly recommend having your vehicles serviced from the awesome crew at Ford of Kirkland!!

Meg Morgan

I arrived late on Sunday afternoon to look at a used non-Ford trade-in, and Alex Richardson and his team warmly and efficiently let me test drive it and take time to think things over. I ended up purchasing the vehicle and they got it detailed and all of the paperwork done as quickly as possible so we could all go home. Everyone was very friendly and attentive, not pushy in any way. I highly recommend this dealership and Alex.

june long

Last night I purchased a 2022 Ford Bronco Sport & had the best experience with Neda & Pete. Neda & Pete worked with me to get the best price out the door. Thanks so much for all your help!

Carl Detert

Just bought a brand new F-150 XLT 4x4 Supercrew. Didn’t get black but got a dark gray without all the chrome so very, very pleased. Justin helped me through the process via text and email and got the deal done in less than 2 hours!! Rich the Sales Manager helped out too. When the numbers didn’t line up he gave me three different alternatives and got the truck I wanted. Huge thanks to Ford of Kirkland for getting me a sweet new ride!!

Jon Williams

I rarely write a review, but I feel compelled to after my experience because this dealership deserves it. I used to work in the industry so I know what to expect going into a dealership. I was completely blown away when my experience was the exact opposite. Jose was great and so was the rest of the staff. They realized my time was valuable and made it very easy to say yes with no pressure. My only complaint is the new car could have been detailed a little better, but the great service easily outshined that. If you are considering getting a new Ford, I highly recommend going to these guys first.

Caleb Benefiel

I purchased a 2019 Ford Ranger Lariat from Ford of Kirkland in August 2019; I've only had one issue so far (with the Driver & Passenger seats) and the dealership has been very responsive in resolving my issues. Shout out to Rick S in the service department for his outstanding customer service.

Kayla Werle

We were very satisfied with our dealer Dan Lozott at the Ford of Kirkland. He was very quick to respond to my online inquiry about a 2017 Ford Escape. Our communication via email was straight forward and responsive! We made plans to meet and test drive that vehicle shortly after our initial inquiry! The day of the test drive he had the vehicle ready to go and was super helpful with walking me through all the features that come with the vehicle. I knew that car was the one I wanted and once I made that decision, Dan walked us through each step of the car buying process. He made it stress-free and when all the paperwork was finished, he showed me how to sync up my phone for the drive home. Nice guy and great customer service!

Justin Pape

I had a great experience at this dealership. Mark Mawrence was the salesman that helped me buy my car. He was great. Zero pressure from him. We communicated through text and email to begin answering basic questions which made things easy for me. He even came in on his day off. Once at the dealership my wife and I were treated very well and I would definitely recommend working with Mark if you are looking to buy a vehicle.

William Phillips

We needed a couple of recalls done on our Ford Focus. I made an appointment a couple weeks out and received some reminder emails so I wouldn't forget. Kevin took great care of us. The repairs and work were done on time and everyone was friendly and adept at their jobs. Thanks, guys!

Kevin Sines

I had a great experience purchasing a vehicle with Hyundai of Kirkland. From the beginning when I called and talked to Peter and Tyler over the phone to make sure the vehicle was still available to when I finished with finance and walked out the door everyone was very helpful and professional throughout the buying process. I wasn't pressured to purchase things I didn't want or need which was great. I would like to thank Tyler who I primarily worked with for his patience with my wife and I as we asked LOTS of questions regarding the vehicle and financing. If you are looking to purchase a vehicle, see Tyler and Hyundai of Kirkland. You won't be disappointed.

Samantha Gauthier

Had a great buying experience thanks to Carson. He made the whole process quick and easy to understand which was great since this was my husbands first time financing a vehicle! We truly appreciate the way he handled everything!

kiki tiggs

I worked with Jonathan Sweigert. He was great. This was my first new car purchase...ever. I had been to a few other dealerships before I came here. At some of the other places I was not treated well and I was beginning to loathe the car buying experience. But I am so glad I decided to come here! Everyone was so nice. Jon was phenomenal. Honest and straightforward. Very courteous. Thank you so much for making this a good experience for me! BTW, I got an Escape and so far so good. It has nice features and I especially love the sync technology and back up camera.

Mister Kind

We no longer purchase brand new cars, but we purchased best previously owned ones. Once again our sales person was Farhad S, we call him Fred. We received the best service. Fred helped us buy a Mercedes Benz - Both him and Ford Kirkland made sure we left the place smiling like a winner. Excellent service! They also serviced the vehicle and arranged a good financing. We are very happy! Thank you so much, Fred & Ford of Kirkland.. Bj.

Jenny Brand

Small wrong made more than right! I took my explorer in for an oil change and when I came to pick it up they admitted to a small scratch on the side of my car. Not only did they fix it they also got what was something like glue from the other side of my car I've been trying to get off for like two years! My car looks new again! Will only take my car here going forward!

Mary Lou Walen

It's just amazing that the Service remains exemplary even after 6 yrs as a customer. Have never had bad service & can easily say I have had the best service no matter whether Oil Change or Nail in Tire or ?? - Love this place & trust them implicitly. Jim Cox has been my main guy - love his, sure, we can do that attitude. Kevin & Dean are also awesome! Thanks guys. ml

Steve Bannon

Nice inventory, quality personnel, enjoyed the sales process

Hayley M

I have been searching for a few months now for the right car to buy. I went to 4 different dealerships and would have to say Kirkland Ford was the best! Our sales person Fred was so friendly and helpful! He made the process pretty quick and stress free. Even after I bought the car another sales person came out to go over all the bells and whistles one more time to make sure I had it down! I wish I remembered his name because he was also great!

Javier Uribe

I went in for a routine inspection; my brakes had been squealing. My experience was seamless. Kevin my service writer was polite, professional and addressed all my concerns. The mechanics went as far as to clean surface rust from my rotors and lubricate my brake hardware. I didn't expect it which made me appreciate it that much more. On top of that the service was quick! They finished my vehicle just in time for lunch. Would recommend

christina todd

James was helpful and had the car waiting for us upon our arrival.

Peter Olney

We would like to recommend Ford of Kirkland as a GREAT place to buy your new Ford! General Sales Manager Rich and our salesman, Nick, were both very helpful and personally involved in making our transition to a new vehicle easy and pleasant. I would recommend Nick to anyone as he said to me that, "I want to spend all of my time on each sale, seeing it to a successful completion, before moving on to the next one." Nick was with us throughout the transaction, up to and including helping us move all of our personal belongings from our old car to the new one. Thank you, Ford of Kirkland!

Michelle Cha

Had a wonderful experience at Hyundai of Kirkland. It was my first time buying a car and I got all the help that I needed. David Kim provided excellent customer service and got me the best deal on my new car. He was very thorough with his explanations and highly knowledgeable. Would definitely recommend!

Gretchen Holtz

My friend found me a car when I really needed a new used one, but the car was the same price as used I was looking into. I emailed Ford of Kirkland, and James got back to me right away. I was happy with everyone who helped me buy the car. My financier Brian did an excellent job in getting my loan.

Jonathan Kirven

My buying experience was extremely easy and non pressure. From the management team, to my salesman (Peter and Shirvin), to my finance rep (Blanca) everything went perfectly!

Jay Clifford

Alex set me up in a new F-150 with nice professional service. The price was the best I found in the nation. I got the truck for $10K less than my local dealer wanted and I have already told several friends to check out Kirkland Ford next time they want a truck. They have an easy website to look at and once you find what you want just call Alex and he will make you a happy new Ford owner.

Lisa Carbone

I've brought my car in for service a few times now. Chris Zuch and the team are thorough, personable, precise and professional. I love and trust going there that they will take elite care of my vehicle in the best way possible. They are also quite accommodating, as I wait for my vehicle each time. They make sure I get in and out as quickly as possible. Chris kept me informed and updated each step of the way. I highly recommend this Ford dealership!

Tom Howard

It was overall a good experience for my first time using Ford of Kirkland. I recently moved jobs and your facility is very convenient for me now. I had my Expedition in to get a new key cut and programed and to have the front suspension looked at. When I got my bill, I noticed a $50 charge for Hazardous Waste/Shop Supplies. Based on the work performed (cutting a key, programing the key and inspecting the front suspension), I am wondering where there would have been any disposal of Hazardous Waste or the use of Shop Supplies. Any insight would be greatly appreciated.

Adam Froman

Rodney is really easy to work with. We bought several vehicles and each sale went smoothly and happiness was then end! As business owners, we completely see the high level of customer service he achieves everyday. We highly recommend Rodney and the Ford of Kirkland crew!

Kevin Presler

We are returning customers to Ford of Kirkland. Michael and Vass were very knowledgeable about the process and vehicles. John in finance helped me get the best rate and made sure I understood all of the paperwork. I did not feel pressured at any point and believe I got the best deal and service I could get. These guys are easy to work with and really want to find the right car for you. The next time we purchase a vehicle we will definitely go back to Ford of Kirkland.

Lance Evans

2017 ... Been doing business with Ford of Kirkland for over 20 yrs. Just purchased my 6th car form them ... love the new 2017 Ford Fusion Hybrid. Pleasure working with Barry on the sales process. 2020 ... Visited Ford of Kirkland service to get a recall done on the Fusion ... only visit required since purchase 3 years ago. Very efficiently done. Always a pleasure to work with Kevin Paddock in service !!

Shawn Doe

After going to a couple Ford dealerships, I found a price online and stopped at Ford of Kirkland. The sales staff was exemplary and made the whole process easy for us. Erik and the rest of the staff’s professionalism was unmatched and I’ll definitely recommend Ford of Kirkland to other friends and family! Thanks again Erik, Rich and Nima!

peter tracy

We just took delivery of the new 2021 Ford Mustang MachE all electric car and we love it! It looks fabulous in our selected color of red. Drives like a dream - very nimble and responsive. It has many advanced features that we are still learning about and selecting among the available setting options to customize the cars operation to our desires. We recommend Jason Soga as your salesman when you want to check out for your next car!!

Laura Xiao Lan

We had an absolutely wonderful experience working with Alex. We originally came in to see a car we'd found online, but when that car didn't work out, he found us a different car that met our price range and was even better than the car we'd originally come in for. We test drove the car on Friday and came back Sunday to perform a vehicle inspection and buy the car. Alex was straightforward and went above and beyond to ensure that we had a quick, easy, and even enjoyable experience. We will be back!

Bud Almond

Dean Webster was a very understanding and very helpful service consultant, I have never worked with a better service person at a dealership before. He listened to my concerns and helped to make my experience with getting a new motor put in my truck a lot less stressful. Whenever I need to have Ford of Kirkland work on my truck in the future I will be sure to work with Dean

Lou Dillon

This week I took my 2015 Hyundai Santa Fe Turbo into the Kirkland WA dealership for service. I am always amazed at the instant friendly professional service I receive each time I call or visit with any question or service need for my Hyundai (love this car). Also purchased my Hyundai from this dealership. It was a smooth and very accurate pricing conversation. I definitely received a great deal. I had checked out numerous models and dealerships before finding Ford of Kirkland/Hyundai Dealership. The clean surroundings are evident in every area of this business. I like that. Lou

Arunkumar Singaravelu

I am a Ford of Kirkland customer since 2016. #1 dealer in providing competitive price and brilliant service. Mr. Rick who attended my recent service request, did an amazing job and fully resolved the acceleration and ac issues.

Chris Wittenbrink

Mike was super helpful and friendly. My transaction went quickly and smoothly and I am enjoying my new used truck! Thanks guys. I can't wait to come back when the new models come in. -Chris W.

Nicholas Eppler

The experience here was fantastic. I came in about a month before I purchased my truck, and spoke with Jesus. Very nice guy. I didn't have many questions about the vehicle, as I'd been researching it for a while, but he was very friendly and did answer the few questions I had. When I came back later to purchase it, the experience was very smooth. We talked like friends after a very short time. Last but not least, the deal was unbeatable. I got a fantastic truck at an amazing price. Well done!

Courtney Zlatanovic

We were quite happy with our buying experience from beginning to end. Everyone we encountered was friendly, honest, knowledgeable and professional. We were able to purchase the exact car we wanted at a great price and never felt pressured into anything. Our thanks to everyone at Ford of Kirkland and special thanks to Elle (our sales manager) and Hamid Musazay (general manager)!

Arthur H. McKean

Took our 2012 Hyundai Veracruz to Ford/Hyundai of Kirkland to repair broken interior door handle on 9/26/16 and on several prior occasions for regular service. The service advisers and all the people there are great taking time to understand my wishes and always performing the requested work. They are always sure to check if the work is covered by warranty and so far our warranty has covered their work. The service department is new, always very clean with a nice lounge to wait. Also used their transportation and got a ride home. They called to say car was ready when I return the work was done to my satisfaction and the interior cleaned. I will return and would highly recommend them to anyone who wants good service and a nice clean place for auto service.

Anon Ymous

It was hard getting the service department to return my calls in order to schedule. I was told I'd have my truck back the same day but when I dropped it off they said it would be the next. I mentioned what I had been told and explained it was my only vehicle. In the end they finished the job just a few hours after I dropped off the truck at a price lower than their estimate and lower than what I could have hoped for.

stevyeb22

I thought I posted this a month ago. I had a great experience here! Greg worked his butt of to get me a car. He took his time, helped me weigh the pros and cons of cars that I was interested in and walked me through the entire process. All the salesmen in there were pretty funny willing to help but never overbearing. I will be back whenever I'm ready for a truck!

Elisabeth Linde

The sales staff at Ford Kirkland are extremely friendly! I worked with both Devin and Elle who really took the time to get to know me to help me decide which car I wanted. They were both very helpful and made my car shopping experience highly enjoyable.

Keegan DeVitis

I finally did it. I bought my dream car, a brand new Mustang GT. I can't get over how excited I am, and I can't get over how awesome the service was at Ford of Kirkland. I worked with Elle, who was fantastic. I was probably the easiest "sell" ever because I've wanted this car for forever, but she really made the process smooth. Definitely would recommend.

Michael M

We had a great experience buying a new Ford Fusion Hybrid from Ford of Kirkland! We had two great sales people helping us, Hillary & Rodney. They both made us feel right at home and walked us smoothly through the buying process. John in finance also made the financing part go extremely well. They also had a large inventory of different models and had just the Fusion we were looking for. All the staff are very friendly, knowledgeable and helpful! They even have a coffee and snack bar! Overall an extremely satisfying experience and we got exactly the car that we wanted! We would definitely recommend shopping for your next car at Ford of Kirkland!

Matthew Norman

This was my first visit to a dealership for scheduled maintenance, for my 150,000 mile service. I love the online profile that was set up for me so I can order future service appointments online. I got right in, Jim took excellent care of me, and they provided a shuttle to and from my office. Never once did I feel stressed, and when Jim called to inform me that I saved money since some of the services were unnecessary due to good condition, I was thankful for not feeling like they would tried scraping for pennies. Extremely satisfied, and I'll continue getting my scheduled maintenance done at this dealership.

E. H.

We had a great first time buying experience at Ford of Kirkland! Prices listed on the website were accurate and lower than the competition for our 2019 Expedition MAX, and that combined with a great selection is why we drove 45 miles out of our way to shop there. When we arrived we found there were no gimmicks, no unattainable rebates included in the price etc. James Teufel was amazing with his knowledge, professionalism and great communication. We would not hesitate to shop there again or recommend Ford of Kirkland to our friends and family.

Alan Burke

I cant say enough how surprised and please we were with our recent repairs that were completed at Ford of Kirkland. Our CMax - just past warranty we were told - was inspected and taken in for repair. The folks at Ford of Kirkland repaired it at no charge. It's rare these days for folks to rise up and take responsibility and for that, we are grateful. The service at Ford of Kirkland is very highly recommended. Thank you for your good work!

Joe K

Ford of Kirkland I don’t want to sound like a broken record but I wish I could give ford 20 stars . I found ford of Kirkland by chance, they were willing to help me out with my old z28 and have been doing a great job for more the 3 years now. When I brought it in and ask Jim Cox to have a look at a hanging back shock, he got it right in. Then the call, it didn’t look good. The car still looks great and runs well but it’s from the East coast and needed a new rear end. Jim put me in contact with Chris one of the Ford technicians who had some good suggestions and in a couple of days I had my car back for less then I thought it would be. Jim, Chris, Greg and everyone at Ford of Kirkland, Thank you very very much. Update 4/27/21 Another thousand stars for Ford of Kirkland. I had a small oil leak coming from the back of my motor, Jim Cox and his red team got me in and fixed it in about a day, they even fix the exhaust and took care of a few other issues, and again came in under the estimate giving. I wouldn’t be driving this car today if it weren’t for Jim, Chris and Greg! I love this place!!!

Wei Huang

The service rep was professional and helpful. I was very satisfied with my experience serving my Hyandai.

Randy Welch

I recently had some recall work done on my Ford Explorer and I would have given them a 5 star rating except that they seemed that they couldn't be bothered with me when I first showed up with the recall notice. I was passed down the line from what I perceived as the old time guys to a young upstart who took the time to enter my vehicle in their system and take care of scheduling me. They had the car for a complete day and I got it back and it is fine.

Eric L.

Ford of Kirkland came through especially on a busy labor day weekend. It was a great experience working with them. We got a great deal on a new truck. Worked to get a good deal on my trade in and left a happy camper. Shout out to Aurellio for being professional, patient and helpful. And Jeff in finance for making the financing process painless.

Janani T

Great service from Greg and Brandon on a straightforward and quick F150 purchase. I was literally in and out in 1.5 hours including test drive and paperwork. Highly recommend this dealership as they know what they're doing to ensure excellent customer service.

Queen Kara 57

Justin helped us with everything we needed and we appreciated his customer service. We love our new F150 Lariat truck and thankful for all he did. He truly goes above and beyond for his customers!!

Jim Legend

Jason was the best salesman I’ve ever had. He was knowledgeable and very fun to work with. I will definitely buy my next car from him and Ford of Kirkland!

Jami Da Ross

My husband and I drove over the pass from eastern Washington to purchase a specific car that we found on the Ford of Kirkland website; 2019 Ford Edge ST in Ruby RED! Jim Slayton and Ron helped us obtain this vehicle, they had it detailed and ready to go when we got there and were both so knowledgeable and courteous!!! We were given a good trade-in value for our old vehicle and a GREAT price on the new one. I will definitely recommend them to anyone I know looking to purchase a new vehicle. Thanks guys! ;>)

Jim Bollig

Ford of Kirkland provided a great experience for the purchase of our Ford Ranger. Sales team was friendly and professional, willing to work with us throughout the process. The closing process was smooth and pleasant. I would recommend Ford of Kirkland for your FOrd purchase.

Darby Martin

James was absolutely amazing! He made the process so easy for us. We were in an unfortunate situation that resulted in us needing a new (used) car. He was incredibly knowledgeable, informative, and helpful without trying to push us into doing anything. With this only being our second experience buying a car, we were lucky to have his help. We will definitely be going back to have James help us with purchasing our new car when we are ready. :)

Margo Prudente

The drive home in my brand new 2020 Ford Edge ST was so smooth and quiet. Such a great birthday gift from my sweet husband. Our salesman, Greg Carter, was most helpful and has a wonderful personality. Ask for him when you go in to buy at Ford of Kirkland!

Steven Coogan

Justin was a terrific salesman. He applied little pressure, answered all of our questions and was quite patient in the process, which likely wasn't easy given how many I had! He was great to work with. I wanted to send a quick thanks to Noel and Mike as well.

Pamela Hardy

As always, our service writer - Jim Cox took excellent care of us. He is extremely knowledgeable and trusted!

Bob Lloyd

Overall great buyer experience. Very professional, no-pressure, positive experience. Catherine Lee was very helpful. Quick response to online inquiries and phone calls about vehicles. Much different than a dealer in Skagit County who hadn't responded in three days. Vehicle price was very competitive, they matched other dealers. Catherine took great care and time to help my wife get familiar with all the features of the new Hyundai. Had a small mark on the bumper fixed as I watched. Very good customer service.

Jenna Alexander

There was a safety recall on the fuel flange for my Ford Escape, and I wanted to get it fixed as soon as possible. I called the Lynnwood location first since it's closer to me, and they told me in order to schedule an appointment I had to email their service department, and wait for them to get back to me. She also told me it would be about two months before they could see me. I decided to call the Kirkland location on a whim, and I was immediately transferred to a person who got me an appointment in less than a week. She even checked to make sure that they had the parts necessary in stock while we were on the phone. Everyone was very friendly and the service was fast and professional.

Adam Price

Very pleasant experience. Was able to trade in two used for two new cars with minimal hassle. The staff went above and beyond, staying late to make sure we were happy - we didn't leave until after midnight. We weren't pressured into upgrades we didn't want or need. Very knowledgeable staff, able to answer every question we had about the vehicles. The dealership had aggressive pricing on the new vehicles and negotiations were low-pressure and quick.

Carina Itaborahy

We had a great experience buying our car with Dan Lozott. We visited Ford two times before doing the purchase and Dan was always very open for our options and was never pushy as we normally see in this market. From beginning to end, we were able to check and drive each option we considered and he helped us to make a good decision at the end. I truly recommend Dan and Ford of Kirkland.

Gary Balls

The transmission control module went out on my Ford Focus and I had it towed to Ford of Kirkland. They repaired the car with a quick turn around and also performed recall repairs that were waiting to be done. Communication was excellent from Dean all during the repair process.

StaticAbyss

I visited Ford of Kirkland after a less than great experience at another Ford dealership. I worked with Dan Lozott who was honest and straight-forward with me. Dan’s a great guy who helped get me into a new Ranger at a fair price. My overall experience with Ford of Kirkland was great, and anyone who is looking for a new Ford should give them a visit.

Gerardo Soria

I didn't like the fact that my tires were not rotated even thought the service sheet said so. Also, I requested to have all wiper blades replaced but they didn't replace the one in the back. I need to say they fix the wiper blade issue on the spot when I told them, but for the tire rotation I had to come back when I realize it was not done (there is a scratch on one of the wheels and that wheel didn't change position). Last, I want to ask, why the car is not washed like on other dealerships? Thanks, Gerardo

Evan Davies

The salesperson I worked with (Peter) was extremely helpful with any questions I had while buying my first vehicle. I purchased the car through Joydrive so he delivered it straight to my house. I would highly recommend working with this sales associate if you find a car they have for sale that you like.

Daniel Sim

My family needed another vehicle and were interested in a hybrid model to save on fuel costs. I looked at several lease and finance options on various models and wanted to learn more about the Fusion Hybrid. I heard good things about Ford of Kirkland and how they're the #1 volume dealer so dropped in to check em out. Our sales consultant was Roy and Jeff in Finance, both were friendly and sincere. I actually ended up enjoying the process of learning, driving, and then getting the Fusion hybrid! He was very knowledgable and straight forward with me... definitely would give Ford of Kirkland five stars and would not hesitate to work with them again!

Stef Mars

I highly recommend going through the process of purchasing or trading in a car through Ford of Kirkland. Their staff is knowledgeable, kind, and more than helpful! Make sure to ask for Eric Kallberg, the Ford Sales Floor Manager. He made the purchase of my new car such a smooth and positive process. Thanks again Ford of Kirkland!!

Joseph Otte

I had a great experience buying my vehicle from here. Rodney and Chris in sales were great and went above and beyond to meet my expectations after I bought my vehicle. I will definitely be retiring in the future to purchase one for my wife.

Michael Bauman

Purchased an F-150 from Justin. Super great experience, great communication. Would go to Justin again for my next car. Siamac in finance was great too. Super transparent and respectful. Helped pick the right options and didn’t push anything.

Catie Barbs

We came in to buy a new Hyundai SUV (attached to Ford) pretty late in the day on a Saturday. Despite the later hour, Amir was quick and helpful with all of the paperwork! The fastest experience we have had with filling all of that out!

Lawrence Pape

Thanks to Inna and Erik, I had my first fun experience buying my new F-250 Super Duty XLT 6.7L Diesel Crew Cab w/ 8' Bed. I started out looking/driving used F-150's, but they presented me with a great deal on a new truck that better matched my needs. Both Inna and Erik were very helpful and fun to work with ... not like the usual adversarial relationship that develops with car and truck sales. We made a pretty good deal and I'm glad I'm now driving this really great new truck that meets all my requirements. The XLT trim package has less gimmicky buttons, displays, and other distracting options ... just the stuff I really need ... less stuff to learn about and/or break and cost a lot to repair. Ford of Kirkland is a high-quality dealership .... Service and Parts Departments are polite and efficient ... all the Sales/Service/Parts people worked together very professionally to provide excellent service during and after the sale.

Angel._.boy01 01

Amazing service! Will definitely go back for our next truck! Thank you, Michael Sylvan! We love our truck!

Peter Menard

Process was basically easy but it helps if you do a bit of research ahead of time. Kirkland Ford is a good bet and they publish their prices on their website. We were looking for an F150 and they had one of the best selections in the area with a very competitive price. Ford has a good website and it gives you a feel for the different vehicles and what options are available (as well as how much they add to the price). If you know basically what you want, get an internet quote from a couple of dealers. Kirkland Ford was very competitive. Sales was very helpful and the whole process went smoothly.

Darryl Weis

When I was 16 years old my dad gave me his 1968 Ford Ranchero. That was 38 years ago. I have owned Ford vehicles ever since. I have worked with the FORD of Kirkland dealership for the past 15 years. The vehicles have been excellent but the main reason I have stayed with Ford for so many years is because of the service and maintenance department. Thanks to them, I never have car problems and that is very important to me. Scheduling routine maintenance has ALWAYS been easy and fast. They have always worked with my schedule and it seems to me like they really do care. Earlier this week, Rick (in the service dept) went above and beyond to make sure that my SUV was serviced and ready for our trip to Silverwood Amusement Park in Idaho. Thanks Rick!

Miki N.

We had a service recall work which required that we bring our car in. All in all service was good. Service personnel was very informative and set the proper expectation. They finished faster than was noted, which is great. All in all we had a good experience with Ford of Kirkland service.

Brian Brown

I had an appointment for an oil change and found out that the front brakes were down to an unsafe level. I was informed it would take two more hours. To my surprise, the repairs were finished in less than the two hour quote. I really appreciate the prompt service I received.

Wanghong Yuan

It was a great experience to buy the car from Michael. We exchanged emails several times and I dropped by his office twice: one for test drive and one for purchase. He did not push at all, offered different car options, and was honest for the price and rebates. In particular, he updated me the changes of rebates. Everything was done via email and the purchase process was smooth. I will definitely refer Michael to my friends.

Denis Seniuc

- Purchasing part: Mike Sylvan went above and beyond to make my purchase experience great. After a test drive I wasn't sure the truck would fit my garage, so he gave me the keys and said something like "We close in 3 hours, go try to park it in your garage and do anything you would want to do to see if it fits you. After all I don't want to sell you the truck, I want to sell you a truck that is best for you. So if it doesn't do something you want it to, we will find you something else". I've never driven a truck before that day, but after the extensive test drive I fell in love with my F-150 Platinum. The purchase itself afterwards also went very smoothly. My teen daughter (who was there with me) was even offered an iPhone charger when Mike found out the charge in her iPhone was low, and you know how teenagers can't live without their gadgets even for a short while. - Trade in part: I found the process of negotiations for price the dealer would pay for my car didn't leave any negative emotions. Erik Clark is a great negotiator. He took into account all my arguments in favor of higher price and brought back his in favor of his offer. After all we met somewhere in between (closer to his offer than to my ask, but after all, he's a professional, negotiating for the living, while I'm doing it only once every couple of years). All the negotiations were conducted with respect and with some humor. I loved the process. - Post sale experience: When I came home I found a scratch on some interior panel. I brought the truck back to the dealer and they fixed it right away. Although technically they were not responsible for the scratch I found after I took the truck from the lot - they had no way of knowing whether the scratch was there before or after me leaving the lot. And I understand that the cost of fixing it was not huge (even if I paid for it myself), but these little things are the pieces that build up the great experience and distinguish it from just good experience.

shawn pollock

I went to purchase an Explorer I previously picked out on your website. Michael Sylvan processed the purchase and I was happy I selected him, as he was extremely efficient, knowledgeable about the car and the car buying process, friendly, and thorough. He offered several financing options that were more attractive than what I had already secured, which saved me money. Your huge inventory of new Ford's gave me other options to consider as well. I have purchased 9 Ford vehicles and this is my 10th, but first one with Ford of Kirkland.. Your pricing is what initially got my attention, but your great customer service is what is going to bring me back for my next purchase. Thank-you!

River House

I was a bit anxious about my 90K service, but the team at Kirkland Hyundai were so helpful and made this a painless experience.. I was shuttled to an appointment while my Santa Fe was serviced and the shuttle then picked me up when my car was ready. Instead of a 4-hour service, my car was done in 2 1/2 hours. The team was so professional and nice - I will never go anywhere else. Thanks Hyundai!

Steve Webster

Easiest and Quickest Purchase I've ever had. Peter and the Sales Staff were fantastic. We had 2 young grandkids with us, the the sales staff was polite and offered drinks to them and asked a few times if there was anything they could do for them. Kirkland Ford had many Explorers to choose from in the 2 trim levels we were interested in. Price was excellent! Thank you Peter for making this a great experience!

Joey Johnson

The process of purchasing a new vehicle from Hyundai of Kirkland was straightforward and, dare I say, easy. David was upfront about costs, very responsive to questions, and addressed all of my concerns. Their pricing was also the most competitive, and their location is very convenient.

Christina Mills

I contacted Jose with exactly what I wanted to see what kind of rebates I could get on the 2015 Ford Focus, before I got to the dealership. Got to the dealership and he had the car ready for a test drive. After the test drive we went into check out the numbers. Gave me all the rebates he could give me. Ended up accepting an offer I could not get at any other dealership around. We were there for a total of two hours. The fastest time being at a dealership we have ever had! Jose gave us the best car buying experience. Thank you so much Jose!

Craig D

Can't say enough about the positive experience I had with Michael Sylvan at Ford of Kirkland. Micheal was very easy to work with, and overall very helpful, honest, and straightforward. There were frankly a lot of similar vehicles available around the region, but we went out of our way to work with Michael to make our purchase. Buying a vehicle is always a little stressful and sometimes sketchy, but Michael minimized all the typical pain and frustration involved in a new car purchase.

Kevin Knowles

Awesome experience for FoK buying a new Mustang. Was impressed they let me take a car home overnight to make sure my kid's carseat fit. Super easy to work with and straightforward. Got a great deal and super happy. Service has been honest and communicative since buying the car - I'll keep driving from Renton to get that done there. Can't buy good character!

chengliang zhang

We were happy enough with the sales department at the Ford of Kirkland Dealership that I purchased new Ford Focus from them. Brendan, the sales guy is nice, patient, respectful and knowledgeable. He gave us all the info we need and explained every detail patiently. The whole process is smooth and comfortable. I would definitely refer people to Brendan and this dealership!

Michelle C Thomas-Tibbetts

I love my F 150 Super Crew Short Bed Pickup! It is perfect in a normal America, where garages are built to actually drive your vehicles & park for down time , not a "storage space" garage. I am disabled and its the best wheelchair out there!!!

sandra burga

FORD of Kirkland has the best service department we have ever had! We have had Fords since 1974. We will likely buy our next FORD from Kirkland, just to stay with the service department there. The are very responsive to our concerns and quick with service, honest and fair with their pricing. We wish them Happy Holidays, they deserve it.

T. Howard Suzuki

Hailey did an awesome job of making me feel wlcome when I brought my truck in for servicing. They got the job done in a timely manner and I was on my way in no time. Another dealer couldn't get me in for 2 weeks but they got me in in 2 days. Nice job you guys, I'll be back at the next service interval. Washing the truck would have been an added bonus.

Rob Vafa

My partner and I had a wonderful time buying our first used car together. We went to many other dealers, but never found something that beat out Ford of Kirkland. Our salesman Barry was friendly, helpful, and created an all around great experience. We've had the car (a 07' Nissan Versa) for a little while now and everything is running great. Thanks Barry!

Thomas Brekke

What a great experience! Sales process with John Sweigert was phenomenal. He made it very easy and was incredibly helpful. You can tell a lot about a dealership buy how they support you after the sale. I purchased the car and noticed a couple small issues. I rang John up and he got me in in a short time span, and even worked out transportation for me. 10/10 would purchase from him again.

Alessandro McKnight

Worked with Mo Taha. Great guy. Very honest and straight forward. Had a great experience and got a new truck. This is my 3rd from Kirkland Ford.

Heidi Cate

Justin Soga was great! Showed us the car with no pressure, followed up when he said he would and helped us get the deal we wanted. The only bummer was waiting for a couple of hours for financing and paperwork. My least favorite part of buying a car!

Luis Esqueda

Very good experience,Rick Kim is a real one he helped a brother out for my first wip defenetly recommend him

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