Reviews of Carter Subaru of Ballard. (Car Dealer) in Seattle (Washington).

Carter Subaru of Ballard

678 Reviews

310 Comments

Car dealer

Subaru dealer

5201 Leary Ave NW, Seattle, WA 98107, United States

Description

Information of Carter Subaru of Ballard, Car dealer in Seattle (Washington)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Reviews of Carter Subaru of Ballard

Angelique Du Preez-Evans

I bought a 2020 Subaru Outback limited 9,400 miles, single owner, no accidents, in mint condition, with upgrades, just yesterday from Riley. John helped with paperwork. So far so good! Riley knew his vehicles spot on. I just happened to swing in, I’d done some research in advance, and Riley was prepared to help me out right away. Good job! As for the car, well, I’ll have to drive it around some more before I can report on that!

Trista Smith

Had a great experience with this Subaru dealership in Ballard. Lynnette was a great sales rep and helped my partner and I understand and feel comfortable with buying our new car. She made us feel welcomed and didn’t talk to my partner and I (two young females) like we were kids unlike the shoreline Subaru dealership. I highly recommend this location and see Lynnette she’ll treat you RIGHT! We love our brand new 2022 crosstrek

Samantha Robinson

I had a great experience at Carter Subaru! I built my 2023 Forester through their online portal and worked with Steven Mackie, who is very kind, efficient, and was willing to answer any questions. I highly recommend both him and this location. My car took about a month to come in, and they immediately cleaned and inspected it so I could pick it up two days later. After working with Steven to submit everything online, it only took about an hour and a half to complete all the paperwork the day of pickup. I’m very impressed and happy to have this location in the neighborhood.

Aaron Argyle

Lynette Rice was great to work with over the past 6 months. She was able to show me every trim level and option I was I interested in. Even with dealerships receiving low inventories, she did her best to let me see and test multiple cars during my buying process. The finance staff was also very straightforward and not pushy. I ended up with everything I wanted and no over sells. I recommend finding your next Sub at Ballard Carter Subaru.

Tenia Torres

Let me start with saying I myself am in the business of Customer Care/ Service. Knowing how important it is, I was beyond blown away with Steven Paredes he answered an online request for a used car and I was able to get my very first brand new car when I was not looking at that due to my price range. We had a few bumps in the road along the way but him and his team were there with out fail. I would recommend him and his team time and time again. I will forever be a Subaru driver not because the vehicle its self but because the experience and service that was provided to me.

Sam Van Fleet & Friends

Lynette is who we buy our cars from, plain and simple. She listens well, knows her inventory, takes us patiently through the selection and buying process, and somehow manages to make it all fun! You couldn’t find a better sales person than Lynette. Lynette got us into an Outback XT, and it’s easily the best car we’ve ever owned. A perfect 10.

Corey Shih

My husband and I are literally driving away from the Carter Subaru dealership in our new car as I'm writing this; we had such a good experience I just had to write a review on the ride home! We just leased our new Forester, and we couldn't be happier. We'd previously had an awful experience leasing from Toyota while we were living in Long Island, New York, but the process at the Ballard Subaru dealership was a polar opposite experience. Steven helped us with the leasing process, which was quick and painless. We were in and out in about 1.5 hours, and everyone we spoke to was friendly and genuine. There were no surprise fees, and we were given quite a few tips on how to save money during the process. We were never pressured to make upgrades to our package, and Steven walked us through how to utilize every feature in our new vehicle. I highly recommend using this dealership!

Dan Phillips

I was referred to Carter from a co-worker that grew up in Seattle. I was able to stop in the dealership after checking out their inventory online, and right after I walked in I was greeted by Carlos Valdez who asked if he could help me out. We talked about the buying process and what would be needed from me and it really took the stigma that car shopping is nerve racking away right away. (I waited a long time because I had these pre conceived ideas that it would be an uphill process). He was super accommodating and patient and let me think about my options as long as I wanted. It was a zero stress environment with no pressure for a sale or any price haggling as Carter has no dealer mark ups which they then pass those savings on to the customer. Two weeks later I had all my eggs in one basket and was sure I wanted to make a purchase. The car I wanted was still available and I was able to secure the vehicle of my dreams. Purchase day came and my appointment was at 1:00pm, Carlos went over all the details of the sale and then all the really cool Subaru vehicle features in depth to make sure I knew all the functions which I appreciated a lot, and by 4:00pm he was putting my temp tags on my new Crosstrek. This car gives me so many more lifestyle options it's awesome. I can't stress enough how helpful Carlos is, it was like buying a new car from an old friend.

Victor Wang

Great experience with Carter Subaru Ballard. Had a good collaboration with Edin who has been helpful and supportive all the time. Will definitely bring my friends to here if they want to buy Subaru too. Last but not the least, the product speaks for itself. I was comparing Subaru and Audi while I want to purchase a vehicle, regardless of the price. Never regret I chose the Subaru.

Craig Miller

In 2004 I bought a Subaru Forester from Carter Subaru, had it serviced at Carter Subaru Ballard the last 18 years in a row, was happy with their sales and service, and got 202,000 miles on my vehicle. So now that it was time to buy a new vehicle, again I researched Consumer Reports, they still rate Subaru Forester as the best compact SUV. So I returned to Carter Subaru Ballard, worked by email and in person with salesman Steven Mackie, he did an outstanding job, it did not feel like a car sales pitch at all. Steven is respectful, informative, responsive, and a nice man. I am a happy customer with a new 2022 Subaru Forester, which is a great vehicle. In summary, I highly recommend Carter Subaru Ballard and Steven Mackie.

Josh Moreman

I recently purchased my 3rd Subaru from Carter Subaru in Ballard. The process was extremely efficient which I really appreciated. The buying experience from Carter vs their competitors is night and day. Simply put, buying and servicing my car at Carter is a no brainer.

Abinav Murugadass

Carter Subaru Ballard is a great car dealership. I had a great car buying experience here. Craig helped me test drive the WRX. He was friendly and enthusiastic in explaining its features and specialties. I instantly loved the car, the moment I sat in it. Furthermore Edin helped ensured a smooth buying experience. He was patient and understanding and helped answer all my questions regarding financing, the variants, the add ons, warranties etc. I also got the best rate in financing which was processed smoothly and quickly. He also helped me get shipped the exact variant i was looking for within a day. I really enjoyed the buying experience of my first car and am really proud of my Subaru. I wholeheartedly recommend Carter Subaru to anyone interested in a new car. I had a wonderful car buying and ownership experience here

Sophia Wallace

We just purchased our second car from Carter Ballard. We had a fantastic experience with Steven Paredes. He is very friendly, knowledgeable, helpful, and communicative with customers. Every step of the way Steven kept in close contact with us about our needs and when our car would be delivered. He made the process easy, fun, transparent, and smooth. He also was so positive and excited for our family's new purchase. Truly an amazing car buying experience! Highly recommend Steven and Carter!

Jessy Cherry

Bill Koch and Steven Mackie helped me purchase my first car. It was a great value 2010 Subaru Forester in fantastic condition at a competitive price. I chose Carter Subaru because of the great reviews - I felt like I could trust their used cars more than other dealerships. Bill and Steven were amazing from start to finish and provided highly professional top notch customer service. Very happy with how everything turned out!

Elena Zimmerman

We purchased our new Subaru here and Carlos was great! Most of the stuff was done over text and we just came in to do a test drive and sign paperwork. Carlos showed us all options in our car - how everything works and he even surprised us with an extra add-on and a gift bag! Matt worked with us on the loan and we came with our own loan, but Matt was able to find us even better rate! Thanks to both of them, we had a great experience!

Jordan Gertje

Great experience with the service department for my oil change appointment! Scheduling was super easy when I called. Lots of reminder emails/texts so I didn't forget. Dropping of the car for the appointment was quick and their valet team was efficient. Christopher was helping me and did a great job checking me in, telling me what to expect, communicating through out the day, and friendly customer service. I will be back for my next Subaru appointment!

Nora Selander

Andrea Jeffery is the one to ask for!! My old car was totaled while parked on the street (ugh!) so I found myself unexpectedly and unwillingly launched into the wonderful world of car shopping. However, Andrea made the whole experience painless. I casually inquired about a car online and within minutes got a call from Andrea who seemed so excited to help me that I made an appointment to come in same day. This was my first time buying a car on my own and as a young woman car dealerships can feel intimidating. With Andrea's help I felt like I was in good hands the whole time. We test drove multiple vehicles and went over as many financing options as I wanted to look at before deciding. She was friendly, honest, transparent, and seemed to love her job. There was no pressure involved and she helped me get in to the car I wanted most.

Uwem-Ima Nkereuwem

Hello Lynnette, I just wanted to say a big thank you for taking your time and being very kind while helping us with the car purchase today! You made the experience very memorable. In the past, I have had terrible car buying experience but today you were exceptionally great!. Thanks for explaining all the different things in the car plus walking me through the must know things in the car manual. You are such a personable, professional, warm and demanding person. I appreciate you! Thank you very much 🙏🏾

Jarrod May

I can not express how great Steve Mackie was in assisting me in my car buying experience. I came into the store with clear goals and Steve was incredible at ensuring those goals were met while streamlining the process as smoothly as possible. We managed to find a car that was a perfect fit for my preferences, and I drove it off the lot that same day. Cannot thank Steve and all the other representatives that assisted me enough for making what could have been a stressful time a very fun and hassle-free experience.

Kristin Gupta

We recently dropped in to browse for a baby-friendly car on a busy Saturday without an appointment, but still had such a great experience. Everyone at the dealership was incredibly friendly and helpful, and we managed to walk away the same day with a great deal on our dream new car thanks to the hard work of Steven Paredes! Could not recommend Carter Subaru highly enough, far and away the most seamless car-buying experience we've ever had.

Jessica Pierard

Andrea Jeffery at Carter Subaru Ballard is awesome! She was of amazing assistance throughout the car purchasing process, very knowledgeable and personable. Andrea was able to help me find the best car for my lifestyle, guided me through decision making, and relieved a potentially stressful experience to become a very enjoyable one. Thank you Andrea for your support!

Jonathan Du Perron

What can I say? I waited to write this review, why? I wanted to make sure the car I purchased was right for me. Would that have affected my review of Carter? No. Either way, working with Steven Mackie and the entire Carter team was a dream! From start to finish Steven was able to walk me through the purchasing process while keeping me informed once I decided on a car. The detailing team at Carter did a wonderful job, when I first got the car it looked wonderful inside and out! If you're looking to buy a Subaru online make sure you connect with Steven! He's a one of a kind salesmen in this day and age who truly cares about his customers. 10/10 Thank you so much for making this process smooth!

Eduardo Flores

Great dealership and wonderful staff! Steven, the salesman helped me get a great deal on my 2018 Honda civic two days after seeing the car, and felt no pressure from him to buy the vehicle immediately. Jeff the finical guy help made the purchase process fairly simple and pleasant. They support military members

Melissa Lu

Steven did a wonderful job last month helping me find and buy a Subaru Forester last month! Loving my car and absolutely recommend Steven and Carter Subaru in Ballard. I had gone to other dealerships that day and felt like Steven really wanted to help me find a Forester to test drive. He also eventually helped my sister find a car too! Thanks Steven!

Nora Broyles

I had such a great experience at the Subaru dealership in Ballard. Carlos, our sales rep, was extremely helpful throughout the purchasing process — from the test drive, to the consultation, to helping me get my old car traded in, I couldnt have felt more supported during my car shopping/buying experience. I’ve never bought a new car before and the experience was seamless from start to finish. I highly recommend this dealership and Carlos(!) if you’re looking to buy a Subaru. Loving my new Crosstrek already!!

Garen Freed

Carter Subaru in Ballard is without a doubt a great family-owned company I trust with my Subaru. Even if there is an issue, the staff at Carter Subaru cares about their customers and strives to make things right. Couldn't recommend them more, and shout out to Curtis and Tammy in the service department for always having an even, polite disposition and exceptional customer service.

Jessica Hammond

Steven helped us get into our new car within a few days, the exact model we wanted and worked with us over texts as our schedule didn't allow for us to come into the dealership. He was knowledgeable, acted with a sense of urgency and was very easy to work with!

Vicky ZHANG

Carlos is the best! He is extremely helpful in getting the new car I need and explaining every single details of it. Even after I finished the purchase, he is also very patient to answer my questions regarding the title and license plate stuff. If you are looking for a reliable sales person and put your mind at ease, go look for Carlos!

jaycee herandy

Steven was a wonderful sales representative. He was very friendly and got us in and out of there. The car sold itself but he made the experience of the purchase enjoyable. Great deal for the value.

DJ Courtenay

So very thankful for the entire team at Carter Subaru Ballard! Steven P. spent so much time and effort to help me get into the exact car I've been looking for, trying multiple finance options to work with my budget, and he did so in a manner that lessened the stress of car buying! Great experience!

Daniel Barker

Buying our first car was not only pain free, but enjoyable and we got a good deal! Bill Koch was extremely upfront and transparent over pricing of features and helped us find and acquire just what we were looking for. Matt Schwenke helped us with the financing part and the process was "fun" (as fun as a financing can be) and we developed a great raport. As a fiscally reserved individual, he did a great job at making us feel at ease and empowered by what we were committing to. Excellent service, highly recommend! Loved working with both Matt and Bill!

Kayla Seamster

Bill was absolutely wonderful to work with. With the car shortages, buying right now is almost impossible unless you want to be on a long waitlist or order. Bill found me my dream car in just 3 days!! The whole experience was great & would recommend this location to anyone!

Khadeejah Musa

I purchased my first Subaru recently with Steven Veras here and it was a absolute breeze, quick easy, and painless which is exactly what you want to enjoy the new car! He was awesome at communicating throughout the whole process and made it straightforward which was awesome. Thank you Steven!

birds rule

I bought a 2019 Forester at the beginning of the year and it has been great! It did have some issues a few months later but the people at Ballard Subaru stood by their product and made things right. The salesperson who sold me the car wasn't that knowledgeable about the car and seemed new (maybe?), but that's ok! I would refer a friend or come back when I want to buy a newer car.

Don Brancato

My experience with Mr Carlos Valdez was simply the best. I have purchased 20 cars in my life - this car experience rivaled any previously. Carlos is a keen listener, an effective explainer, and does what he says he is going to do - and yet, he delivers more. Products don't sell themselves - Mr Valdez knows the car product well, the lifecycle of expectation, and details the buyer needs to know. Well done!

Jing Liu

They had great service and my friend even bought a car from them after my recommendation. However, recently I had the popular Subaru battery issue and they told me they would not change it since it passed the test. After another jump start frustration I went to another dealership and they solved the problem since their test indicated my battery did need a change. Really disappointed about that experience since have trusted them in the past

Eric Brazee

Overall excellent experience! Customer service was great, easy buying process, and easy to communicate with! Steven(sales), and Vincent(goes over the features of the car in a separate appointment) we’re both excellent!

CC

Bill Koch and Carter Subaru of Ballard have hands down earned their 5 stars! I sent Bill probably 20 emails throughout the process of our car buying decision and to my surprise, I ALWAYS received a quick, friendly response with the answers to my questions attached. He didn't poke, prod or push us to make a purchase in any way. We originally planned to buy used but after a month of test drives and research, we decided on a new 2021 Subaru Forester Sport and that's when we contacted Carter Subaru in Ballard. We live an hour and a half away so Bill worked with us to make the transaction as seamless as possible and I never thought I'd say this but buying a car from Carter Subaru was easy and even enjoyable! I brought my pup who made her fair share of friends, too, and was even welcomed with treats and a water bowl. Bill took the time to educate us and he was professional, honest and fair. We will HIGHLY recommend Bill Koch and Carter Subaru of Ballard to all of our friends and family!! Thank you Bill!

Anne Glasson

My husband and I bought a new Crosstrek in February 2022. I brought it in for its first "check-up" and was treated like a million $$. Christopher Winant was super friendly, informative, patient and kind. I have never had an experience as enjoyable, satisfying and efficient. Chris walked me through everything that needed to be done and treated me with so much care and respect. At the last minute, I realized that we needed winter tires for an upcoming trip to Whistler BC and had struggled to find them and an installation date that worked. Chris went the extra mile and got my new tires installed at the same time as my maintenance appt. He even gave me a "loaner" car that I fell in love with and I now know my next car will definitely be a new Ascent from Carter Subaru in Ballard. Chris is a valuable member of your team. He deserves a BIG Christmas bonus :) Anne Glasson

Merima Ruhotina

Steven Paredes was incredibly attentive, kind, and communicative throughout our entire process of purchasing a new Subaru. He was an absolute pleasure to work with. If you need a sales representative to help you at Carter Subaru- please ask for him!!

Tess Wendel

Had a great customer service experience with both Alvin and Curtis while getting my car serviced. Thanks for the timely turn around on the service and advice on the car's headlamp situation. If they worked for me I'd be giving both of them a spot bonus this month!

Patrick Boehnke

Went here for a warranty repair for our Ascent. They did a great job and even found an additional problem that they fixed. They did a great job with communication as well. Our advisor was Eric and I highly recommend him.

Cameron Podd

Debbie was awesome to work with. She was helpful, patient, friendly, and straightforward. Most of all, she didn't pressure us to buy something. She was exactly who you'd want to work with at a dealership!

Keaton Christian

Thank you Steven for all the help! We bought a 2019 Impreza and the customer service was wonderful! I’m happy to have had another great experience at Carte Subaru Ballard. Thank you!

Megan D

The service I received here was good and the sales folks were friendly and not pushy. My issue is that they have done nothing to remove homeless tents right near their business. Sk for removal by the city and/ or put out flower boxes to avoid reentry. I was scared going to the lot as one for the persons was very high! It's up to individual citizens to also change the way the city handles this problem. I should not be uncomfortable making this large of a new purchase. Contribute to housing funds etc and clean up your business pls!

Frank G

The story begins with us taking west coast travel trip… Starting off in Los Angeles ending in Seattle… Part of the trip was done on the train… While searching for rental cars we could not believe the pricing of what the cost of rentals were going for in Seattle… In Los Angeles they were half the price… As we are Subaru owners.. we wish we could just rent a Subaru after a little googling to find out if any of the rental cars companies what does Subarus we came across the Subaru rental site… After plugging in information we come to find out that the Ballard car dealership was only 3 miles from our hotel they were part of a rental Subaru program… After comparing the prices we realized how much cheaper it was to rent the car we already own.. So we put our name and information down and decide to go for another Subaru Forester... As we are happy with the one already owned in New York.. ( 2020 forester ) not even a year old we have over 10k on it .. we arrived at the dealership early in the morning sign the paperwork and off we went… And off we went we sure did go first stop the Columbia River Gorge in Oregon… Off to Mount Hood… Timberline Lodge… Drove back to Seattle… Next day drove to the Canadian border the peace arch park and all over North Western Washington… The best part he was in a car we already knew… We were comfortable in it… Even though it was not the touring package that we have already it’s a great car with great gas mileage great comfort and a car we can trust in any kind of conditions we throw at it!

Colt Andreoli

Asked Curt (Spelling?) In the service dept a few questions only a seasoned pro would know how to answer about a fellow's car I was helping whojumped his timing belt and he was instrumental, and made sure I was more than well with what I need to help the guy get on his way again. Thanks curt and Carter vw subaru. You guys are great. -Colt

Maggie Paulin

I bought a Subaru Crosstrek from Carter Subaru Ballard and had a wonderful experience. Steven Mackie helped me every step of the way, was never pushy, and made the whole experience enjoyable. Highly recommend!

Aimee Nedds

I worked with Andrea back in November to find me a good car at a very reasonable rate after my previous vehicle left this world. She was patient with me, very knowledgeable, and after trying out a couple different vehicles I had found one to take home with me. It was a little harrowing but she went above and beyond to make sure I was comfortable with my decision. Now after 2 months since my purchase I can absolutely say I've made a great choice. I would absolutely recommend Andrea to others who are looking to buy a car from Carter Subaru Ballard.

Brooke Snyder

Craig Sanderson of Carter Subaru Ballard made our new car buying experience Easy and No Stress! My husband and I would 100% recommend buying from this location!! Yes the parking is limited but that is no fault of any business in that area. When we were unable to find a spot, they made one for us. The staff is professional, efficient and will go out of their way to make you feel right at home. With the car buying market changing, lack of vehicles due to chip and other merchandise shortages, Craig Sanderson was able to help us navigate through these challenges with ease. Craig's knowledge of every working faucet of the industry made ordering our car a breeze! We were updated 100% of the way through the process of buying a new car! Craig is the guru of explaining how the car worked. YOU'RE NOT GOING TO GET THIS FROM carvana, car guru or other online car buying companies! Not to mention both Craig and Maddie helped us with logistics, paperwork and the like. We give them both a 10+ for making us feel that our time and budget mattered. Craig Sanderson asked the important questions of what mattered to us in a car, with what worked for our lifestyle and safety wise for both our dogs and our godchildren. YOU WON'T BE DISAPPOINTED and will be very happy in a new Subaru from Carter Subaru Ballard.

Ivy Plant

I just picked up my 2022 Outback today. I worked with Tony and had the best experience I’ve ever had at a car dealership. Tony was transparent & honest with me about every detail and step in the process. I didn’t feel like he was trying to take advantage or upsell me anything. I expressed interest in an Outback that was in transit to the dealership & he kept me updated on the status of it. He was also incredibly prompt to reply to any questions or concerns I had. He showed me some cool features in my car and some tips for being a first time Subaru owner. Tony never pressured me into buying anything I didn’t first express interest in purchasing. I did choose to go through the loan paperwork process myself in person with my own credit union so I just brought the checks from my credit union to the dealership. The process was incredibly fast. The only thing that I didn’t really vibe with was when I was speaking to the financial guy, I told him I understood the value of an extended warranty & planned on coming back in a couple weeks to purchase one- and he tried to tell me to just put it on my credit card. I was putting a $10k down payment on the car & wanted to wait a few weeks for when I had the finances to pay for the warranty without going further into unnecessary debt. I didn’t think it was tasteful for him to suggest that. BUT after I explained to him I didn’t want to do that, he didn’t pressure me any further. Overall though- a great experience & I would recommend anyone to this dealership & to work with Tony!

Jamee

I could not be happier with my car buying experience at Carter Subaru in Ballard. My sales representative Edin was extremely friendly, helpful, and knowledgeable. The process was completely on my timeline - I visited the dealership several times and never felt rushed or pressured. There was continually an open line of communication, and my car was ready to drive off the lot and take home when they said it would be. I have reached out to Edin several times after purchase with follow-up questions, and he continues to be responsive and helpful. I highly recommend Carter Subaru in Ballard!

David Yanacek

I've been coming here for the whole time I've owned my Forester (12 years I guess?). It continues to be fantastic. They fix issues and maintain things well, without over-recommending or over-charging. And their customer service is fantastic. They're polite despite my lack of knowledge about cars. I see the same level of patience and respect with other customers. They're great about slotting in service times when they have gaps too. It's nice to see familiar faces there too - typically Mini happens to be the one to help me, but others do too from time to time. This kind of service makes me comfortable with buying a Subaru for my next car, whenever that will need to be (knock on wood!) Thanks for continuing to be great!

Jade Butler

Great dealership, both the service center and sales are just honest good people who know their stuff. Thanks Steven Veras For helping me purchase my second Subaru. And thanks Jacob for being honest in the service center when it was time to retire my first Subaru. Outstanding service from both of you. 10/10 would recommend Carter Subaru

Travis Clemons

On 01/28/2022 I had to go to Carter Subaru because of needing to upgrade my company car. Bill Koch was my contact and from the phone conversation to the onsite visit, Bill was very helpful with what I needed to do to make the exchange. Bill's kindness and professionalism put me at ease and I was able to make the exchange in less than 15 minutes. It's my first time driving a Subaru and the car is amazing! If you're looking for a good vehicle and excellent service, I highly recommend this dealership.

Christopher Norris

Searching for a new vehicle had been tough with low inventories everywhere, but when I contacted Steven Mackie at Subaru, he helped answer all my questions and assisted in getting the vehicle I wanted ordered. He was very communicative throughout the process, very attentive, and made the entire experience and pick up far easier than any other car purchase I've made! Very happy with my new Forester!

Erin Granahan

Steven Mackie at Carter Subaru in Ballard is an absolute treasure!! I met him online and my experience buying a new outback with him could not have been better. Every question I asked before buying was answered thoroughly and promptly. There were no hidden costs or shady salesmen tricks. Just a solid professional that I can not recommend enough. He understood my situation, asked intelligent questions to things I didn't even think about and was flexible and accommodating. If you are thinking about buying a car, he is your person!! If I could give more stars, I would!

Sivaramakrishnan N R

I had a very positive buying experience with Carter Subaru Ballard, special thanks to Edin Jakupovic, the sales consultant who helped me with my purchase. Edin was extremely professional, knowledgeable and was very accommodating in letting me do multiple test drives. Though I ultimately chose a car from their Ballard inventory, Carter was willing to get one from a different dealership to fit my specifications and preferences. The financing aspect was transparent and quickly taken care of. Overall, I had a very good experience and I highly recommend Edin and Carter Subaru Ballard.

Kal Hukkeri

Let me just say that I’ve never had a more professional and friendly interaction with a dealership until my wife and I went to see Ted at Carter Subaru. Really impressed with his ability to get us to the finish line on our Subaru within a short amount of time. I’d honestly send any friend or family member to him and not think twice. I’m not being coerced to say any of this and I had never been to Carter Subaru or met Ted before our visit - but I truly cannot thank him enough for the help and genuine care that he showed us throughout our experience. If you want a Subaru, go and ask for Ted!!!

Lesley Abraham

I recently purchased a car from Carter Subaru Ballard. I had a wonderful experience working with Andrea Jeffery. She made the process fun and enjoyable and did not pressure me. She was very thorough, knowledgeable and took time to answer questions. I highly recommend working with her and the team at Carter Subaru Ballard!

Blake Parkinson

This is a long review... Long story short is that after initially feeling dissatisfied with a preowned Forester I bought from Carter in December 2021, they went above and beyond to make sure I was happy, and were able to trade me into another vehicle in May 2022 that met and exceed my expectations. Nearly five months after my first purchase, I wasn't feeling happy with the car I'd bought and they made me an excellent trade in to make things right. Sales Manager Zach Clements took outstanding care of me and I would highly recommend him to anyone considering doing business with the Carter dealership in Ballard!! So, the story... I bought a 2015 Forester from Carter back in December 2021. Due to the competitive used car market, I was able to purchase the car before it cleared inspection and hit the lot. So when I picked up the car about a week after paying my down payment and signing for my loan, I hadn't actually seen it yet, I had just seen photos on the Carter website. Unfortunately there were several things about the car my sales rep (not Zach) hadn't told me prior to picking up the car, and that weren't pictured in the advertisement photos. Specifically, the sales rep hadn't informed me that the previous owner had a dog; that there was fairly significant dog-related damage to the rear cargo area; and that the factory stereo had been replaced and so the steering wheel controls didn't work. In addition, the car was VERY dirty — seats/interior where caked in dirt, door jams were filthy, etc. — and I spent a lot of money having the car detailed after driving it off the lot. After driving the car ~1,900 miles over about five months, I was still feeling frustrated with my experience and wasn't happy with the car. So I called Carter to register my complaints... This is where my experienced went from less than satisfactory to some of the best customer service I've received anywhere. Five months after my purchase, I was able to trade in the Forester and Carter gave me an excellent trade in deal so that I had very little costs in trading out of my Forester and into a preowned XV Crosstrek. I left the lot with a car that I was very happy and impressed with, and that met and exceeded my expectations for a preowned vehicle. Sales Manager Zach Clements listened to my concerns/frustrations and went above and beyond to make my experience right. I can't say enough for how Carter completely made up for my negative experience buying the Forester in December 2021. They surpassed my expectations for customer service in making things right. I will be back to do business with them the next time I'm looking to buy a car!

Petr Konečný

We have interacted with sales, service and finance departments over the past six years. They all went beyond our expectations on every occasion. In 2016 our sales guy Mark personally drove the car we wanted from Spokane to Seattle. Most recently Matt in finance located the purchase order that we lost and urgently need to relocate the car. Thank you!

Dom Weldon

Great car leasing experience with Carlos and Maddy. Was in and out the same day with a new WRX!

Shuo Qian

Worked with Andrea Jeffery on purchasing a new Subaru. She was patient and very honest with the packages/features. Given the supply chain hardships, I was expecting the car buying experience to be super tedious with upsells and fees - but that was not at all my experience. Part of it was definitely Andrea's openness to sharing information (package configurations, inventory, etc.). I feel really excited about my purchase!

jackie

Bought my new car from Andrea at Cater Subaru in Ballard! She helped me order my first new car. Great experience- highly recommend if you want low-pressure high service car buying experience! Thanks again Andrea and the team for getting me in my new car.

Mel B

I bought a used car here and could not recommend it more. Steven Paredes in sales helped me through the whole process. Steven as well as the managers were very transparent and made sure I did not feel pressured.

Eric Schripsema

Just picked up a brand new Crosstrek last month. Tony was a class-act to work with, start to finish, and kept me up to date during the 15-week wait. Zero pressure, no needless up-selling, no markups or other BS. Very friendly people all around. Highly recommend them if you’re in the market for a Subie. Can’t go wrong. Thanks y’all!

Bereket Abera

Great experience coming in to this dealership! Steven Paredes, sales specialist, went above and beyond in my (first time) car purchase experience. I would highly recommend him!

Corinne Bintz

Carlos was very helpful with the trade in and purchase process. He was responsive to questions and I would recommend purchasing from Carter Subaru.

Matt Seymour

Steven and Leighton did an awesome job helping me get the car from the dealership to the AML barge and to Alaska. Wonderful guys

Alexandra

Very appreciative of Tong in the service department today, he turned, what felt like a disaster of a day - no fault of his, into a good experience. I will continue to bring my car here, because of his efforts.

Hamaad

I had a really good experience at this dealership. I was in the market for a 2022 BRZ in December and I called all over America to find one. The overwhelming majority of dealerships were charging an insane amount of markup (anywhere from 3k-20k) but this was the only dealership that had no markup. They were very honest about how they do business. They also happened to have the exact car I wanted and were extremely transparent about the buying process. Even all the way to delivery, I had absolutely nothing to complain about. All of this is due to Craig who provided great customer service and was very communicative about every step as we went through it. As a result of that, this is one of the only businesses that I would recommend to my friends.

Ken Wittke

Easy experience. I buy CPO vehicles and Carter always has more available at a good price. Have purchased 3 vehicles over the years from Carter and have been happy with all of them. Kudos to the no pressure sales staff and finance rep who did extra work to get a lower interest rate for me.

Emma High

I had the pleasure of working with Edin and Matt at Carter Subaru and had a wonderful experience. I was able to find the right car that fit my needs and budget, and felt no pressure or stress as I made my decision! I highly recommend working with Carter Subaru. A+ folks, A+ experience!

Taylor Prochnow

I bought a Crosstrek from a third party last year and went to Carter Subaru for regular check ups and maintenance to make sure it was in good shape and continued to visit for other service check ups because they were awesome. Their service department is amazing, responsive, and caring — they made sure I was driving on fresh tires before I went out to my next winter hike to be safe! My Crosstrek experienced unexpected issues, and I couldn’t think of any other dealer I would’ve turned to to help me figure out my options. One person on their team in particular —Andrea Jeffrey — is a gem of a human and truly ethical, responsible salesperson. With such a big purchase and life change, she was thoughtful about helping me plan what would work for my lifestyle, my budget, and my comfort level. Some dealerships you walk away feeling cheated or duped, but never at Carter. Andrea and the folks at Carter treat you with respect and consideration, and really understand that buying and maintaining a car is a big investment. I have loved my new Forrester purchased from Carter and will continue to trust them with my maintenance and overall service for years to come, and a new car when the time comes. Cannot speak highly enough about the team at Carter!

Christal Wise

I had a great experience buying a new car from Seattle Subaru in Ballard. Steven Paredes and Aidan were very helpful and patient with all my questions. I appreciated all of their help and love my new car! I would definitely recommend them!

Jason Campbell

I really loved my experience with Carter Subaru. I live in South Seattle, so it's a little out of the way for me. But it's totally worth the drive. Everyone was super helpful, friendly, speedy. Loved them.

Eden Hershberger

Carter Subaru in Ballard has the BEST STAFF. It was my first time buying a car from a dealership, let alone a brand new car. Andrea Jeffery was my salesperson, she was incredibly kind, and attentive as she listened to all of my needs and wants for this car. She was helpful in guiding me through the credit check process, and helping me acquire my dream car! I drove away from there the next day in my BEAUTIFUL 2020 Subaru Forester. I've had the car for almost a year now, and have never been happier with my ride. THANK YOU ANDREA!!!!

Chris

Built the Subaru we wanted online and then contacted several dealerships in the NW from Portland to Seattle. Bill Koch was the only one to respond as personable and with no pressure or hint of a bait and switch estimate. He fairly priced our trade and laid out the figures in a way that was transparent and he worked to get the only one in the state and add the accessories to match exactly what we wanted. Worth the drive from Olympia! Bill and financing were so organized that we had financing locked down before we got there at a rate better than our own credit union. Would definitely buy from Bill again!

Victor Yang

Tom Carter is super helpful on satisfying my desire to drive stick drifting Subaru Impreza hatchback. I really appreciated the joy of connecting with the car and throwing a lot more fun while driving. Overall it has been a great experience with Carter Subaru Ballard.

YF Wang

I worked with Lynette Rice who is very knowledgeable & helpful. I was going to test drive a VW across the street that day. Unfortunately VW dealership didnt have the car they promised to give me a test drive.. I then walked into Subaru without appointment and met Lynette. She walked me through all available CrossTreks they have on that day. And shared her honest opinion on them. I was able to test drive different trims as well. No push/pressure on me. It was a very pleasant shopping experience. I recommend this shop for Subaru lovers!

Aarti Chotrani

Steven Paredes is simply the best at what he does. If you are looking for a new car, he is your guy. Very communicative, helpful and friendly. We had such a smooth and positive experience buying our first car in Seattle from him.

Todd Smith

Great team, Steven Paredes was fun to work with. We’re glad they are planning to grow in the Ballard area.

Tamara Majors

After searching for a used vehicle and striking out Steven saved the day! Was able to find a new Outback for less and love it! It was more than worth the drive! He was patient and walked me through the entire process! Will never buy a vehicle anywhere else!!!!

Alex DeLeon

My wife and I purchased our first Subaru from Carter this year, and the experience was all around incredibly pleasant. Hats off to their team for making vehicle purchases work so smoothly in the midst of a pandemic. The staff here are great - no slimy sales tactics, or pushing things you don't need or want. One thing I will note is to do your homework before coming in. Whether because the demand is so high right now that there is literally no time for them to go beyond the general walkthroughs, or perhaps they're slightly less interested in doing so for people purchasing Certified Pre-Owned, I had to do a lot of research on my own to get all the details on the vehicle I eventually purchased. All told, I would recommend this dealer to anyone in the area looking to purchase a Subaru.

Rich Coffey

Kudos to the team over at Carter Subaru! They made the car buying experience very easy and patiently answered all of my many questions. They went above and beyond to set me up in the car I wanted. I am really enjoying my new ride and looking forward to working with Carter again when its time for service. Check them out if you are in the market for a new set of wheels!

Angel Huaringa

My first time buying a Subaru ! Definitely not the last time , Steven have the best customer service, helping me and answering all my questions!! 🙏🏼 …

Jose E Contreras

Brought my 2010 Tribeca for service due to an issue that came up right after I bought the vehicle from them. Isaac at the service department was absolutely outstanding in his communications and in getting the vehicle fixed in a very timely manner. I highly recommend them for their total dedication in providing top notch customer service. I can't thank Isaac enough for all his help.

Carolanne Sanders

We had a fantastic used car buying experience at Subaru Ballard. Despite the pandemic-induced chaos of the current auto market, we were able to walk in on a Sunday morning and walk out a few hours later with a 2014 Subaru Outback Limited that met all of our needs and more. Edin Jakupovic was lovely to work with and we will buying our next Subaru from him when the time comes. We are now Subaru people for life!

Malgorzata Nosko

Great experience with Edin at Carter Subaru Ballard. Edin was very helpful, transparent and didn't play any of the "dealership games" my co-workers warned me about. He also went extra-mile to secure the color I wanted w/o charging more for the effort.

ZaiaFantasy

Steven helped me buy a new car at the beginning of this month once my previous one gave up the ghost. I walked in knowing which car I wanted. He made the entire process very easy! He was polite, respectful, and listened to my needs and did his best to make it happen for me. In the end I walked out with a beautiful, almost brand new Subaru Crosstrek at an absolutely amazing price! Could not be happier with my experience.

Kathleen Moellenberndt

I worked with Tom Carter in purchasing a new VW, coming back days after my sister purchased a Subaru. Tom was super easy to work with and I never felt pressured. He was very prompt about answering emailed questions. He's very well-informed about two totally separate product lines (VW and Subaru). Recommending him to my daughter and son-in-law for their new car was a slam-dunk.

Atlas Rain

I had the most incredible car buying experience here with Maddy. She was super friendly and direct about what my options were. I didn’t feel any pressure to get something that wasn’t a 100% fit for me. I ended up with a car I love! And an overall really sweet experience with her and the staff. Would recommend.

Andrej Gombar

Honest, no pressure tactics and genuinely there to help. Edin took care of me from beginning to end and made it a pleasurable experience. Tip: do research on Subaru prices before putting in a serious offer. They're not trying to gouge you at all, but they won't give you their rock bottom price off the bat (just like any other auto dealership) ;)

Anthony Beas

PROS: The difference between my experience buying a car with Carter Subaru which was great vs buying a car at other dealers in the past which were not as great came down to our sales person, Lynnette Rice. Lynnette is very patient (it was 3 months from our initial visit until the time we bought the vehicle), she is very upfront about pricing (whereas other Seattle area Subaru dealers were annoyingly not as upfront about their pricing), and she works hard to make the actual buying experience as seamless as possible. In terms of the latter, specifically, she listened to my concerns about my previous car buying experiences and what I did not want repeated, and she worked to streamline the buying process by prepping people or even cutting out people in the purchase pipeline in order to cut time as well as unnecessary haggling/gimmicks. I walked out of the dealer happy with a smile on my face, which I believe is pretty rare. CON: Importantly, if I were rating Carter Subaru based solely on my interactions with Lynnette, I would have rated my experience a 5 star. However, I am rating Carter Subaru Ballard a 4 star overall because the dealership is just too small with too few finance managers. We purchased the car on a Saturday, on my day off and the first day of my vacation, and the dealer was crowded with lots of vehicle and people traffic, which got in the way in many ways including firstly from finding parking in the dealership because the driveway was blocked with traffic (we had to circle around Ballard to find street parking) and lastly from finalizing our purchase quickly because we were in a long cue for finance. It took 3 hrs to buy our vehicle, and most of that time we were waiting to talk to the finance guy, which took only 10-15 min. Even though Lynnette had nicely prepped the finance guy about what we did and did not want, talking to the finance guy tired is never a good thing. I'm sure that the entire buying process could have been completed in 30 min. TIP for buyer: Although I had a great experience in terms of buying the car and very highly recommend Lynnette and Carter Subaru, until Carter hires more finance staff and makes a bigger dealership, I suggest avoiding the weekend crowd and wait times by just asking Lynnette about the least busy times to finalize a purchase.

David Gunning

I had a great experience buying a new Crosstrek from Carter Subaru. I had go online to the main Subaru site and selected the model and options I wanted. I was out of town during the whole time, but was able to work with our sales agent, Edin Jakupovic, to negotiate a fair price and get exactly the model and options we wanted. Edin was even able to get the exact model we wanted available to pick up on the day we returned to Seattle -- just when we needed the new car. We have had the car for 10 months now and love the Crosstrek, including taking it on a cross country road trip in April. All in all, a great experience.

Nick Cannon

Great new car buying experience during Covid. Team was very friendly, professional, and knowledgeable. Edin made it a terrific car buying experience and the finance team was able to provide me a better deal than what my bank had pre approved me for. I'd highly recommend to anyone in the Seattle area looking for a Subaru.

Nathaniel

Buying a car is stressful and it's hard to know who's on the level, so I think it's important to give a good review when you've had a good experience. I bought a car here that I found listed online. I was helped by Bill Koch, who was friendly, easy to deal with, and made the process as easy as possible. I ended up getting a good deal here with no pressure whatsoever, and I would recommend Bill to anyone who's looking for a car.

Emily Atwood

I bought a used 2018 Impreza from Edin in the spring and have been so pleased with the level of attention and service. Edin took care of all the registration and loan paperwork so all I had to do was sign. I took the car in a bit later and he had the new license plate put on for me. He was super patient with me -- this is my first car -- and remembers me whenever I go back in. I've taken my car in for service once (there were rocks stuck in the wheels from a gravel road mishap) and they significantly discounted the service after the fact because it was a straightforward fix. They also gave me a loaner Impreza but I didn't even need it as the service was quick. I didn't do a whole lot of price comparison so I might have paid a bit of a premium, but they make everything so easy that in my mind it's worth it. They provide consistently friendly and professional service and I feel I can trust them. They're also careful with Covid precautions, which I really appreciate. Thanks Edin and the rest of the team!

Drea D

We bought our first Subaru in 2019 from Edin and had such great service, he even email occasionally to check in. Yesterday I had amazing service from Kevin, he was so helpful! I’m a new mom and have been not getting out much but I felt very comfortable with my baby there and with how serious they are taking Covid precautions. It was great to also get the 2020 version of my outback to test out as a loaner car!

Jane Repensek

I unexpectedly needed to replace my auto when I came to Carter Subaru VW and met Andrea Jeffrey. I was delighted to work with such a confident and knowledgeable woman who informed me about the latest technology and safety features of VW cars. I ultimately purchased an VW ID.4 which thrills me. While we looked at competing manufacturers, the team at Carter Subaru/VW in Ballard treated us with such respect. Andrea was especially easy to work with. We look forward to many future years of work together since this is our first VW!! Jane & Warren

C H

This week Steven Mackie and Carter Subaru in Ballard worked with us to purchase a new Outback. We love the car and we're still stunned by the customer service Steven provided !! He was so focused on our satisfaction. Professional, polite, patient (no pressure sales games) honest. We have more superlatives than space here. A stellar communicator; phone, email, and even better in person. We love the car, and thank you Steven Mackie, and all the folks at Carter Subaru in Ballard for a Great Experience.

Andrew Talevich

I was very happy with my buying experience from Carter Subaru of Ballard. The no-pressure sales staff was very easy to get along with. I worked closely with Sarah and Bill. We looked at a few different models and options and settled on the perfect car for me. They were very honest and up-front which I appreciated. I had previously visited a handful of other dealerships in my search for a new or pre-owned Subaru CrossTrek. Those experiences were not as pleasant. I encountered sales staffs that seemed more focused on pressuring me into a quick sale than actually working with me to find the right car match. In one situation, I had trouble getting my keys back from a sales staff from another dealership after they quoted my trade-in car. The staff at Carter Subaru didn’t employ any of those old fashioned sales tactics. I was also pleased with the finance options and price of the car I purchased as well as the value I received on my trade in. After I purchased the car, Bill walked me through all the features and checked in on me a few days after I left the dealership. Based off my experience, I would highly recommend Carter Subaru to others looking to buy a new car.

Suresh Sridharan

Update: The service manager called me to convey her sincere apologies for the mishap, and walked me through the procedures they have in place to prevent such occurrences in future. I appreciate them reaching out and offering to help make future service visits more effortless. Previous review: Took my Forester in for 12k service a couple of days ago, and received very poor service. Though I had an appointment, I was told it would be a couple of hours due to service volume and I waited patiently at the dealership. I checked in with the service rep more than an hour in and was told they were just starting work on my car. I checked in again at the two hour mark and was informed that they had lost the keys. This never came until I asked them. They offered me a loaner and told me they might have to order new keys if they couldn’t place it. Since this didn’t work logistically, I insisted on them looking for the keys and 45 plus minutes later, they gave me the keys back without having worked on the car. All in, I waited three hours at this dealership for no good reason. The manager and the service rep offered insincere apologies and told me I could bring it in another time to get it serviced for no charge. The lack of sincerity, transparency and honesty was just so off-putting that I will not be returning here again.

Eli Pecori

Lynnette Rice is an absolute gem at Carter Subaru Ballard. You don't just feel like she's got your best interests at heart; you realize she truly does! What an amazingly pleasant car-buying experience. Lynette is so low pressure and genuinely kind. And does she know her cars! Even about things you don't think or know to ask about. Finance guru, Jeff, was equally kind and low pressure. After shopping around, this was truly the place to land upon and this is the place I will recommend to any and everyone in search of their next vehicle!

Phil Burt

I recently purchased a new Forester Sport from the folks at Carter Subaru Ballard. I've purchased many cars over the years and this was as easy a transaction as I've ever had. The entire team was exceptionally helpful throughout the process...and that has continued since, checking in on the car, my experience, and making themselves available for any questions that arise going forward. On top of that, a great deal on the car itself! Many thanks to them - if you're in the market, I'd be sure to put them on your list.

Claire Robinson

I bought a new forester from Bill Koch at Carter Subaru in Ballard, and it was the best car dealership experience I've ever had! Bill was genuinely nice and clearly invested in our happiness. Not pushy at all, instead made sure we knew our options and were well educated on the specifics of each. He gave us a very fair price, and helped us find the exact vehicle we were looking for. What a great guy! I will tell all my friends who are looking for a new car to call Bill. Great experience.

Hailey Opacich

We bought two cars from Steven Paredes within a month time frame. We were working within a tight time frame, while also purchasing a home and all of the stress that comes along with it. We weren’t completely sure if we would be going with the Atlas for my partner, but after having what can only be described as a weird, pushy, Icky experience at another dealership that afternoon, Carter was like an oasis. Both Steven and Chris Gans made it feel like we were hanging out with friends. No pushy sales feel, no uncomfortable harassing. Just getting down to business and also being friendly as hell. I knew immediately I wanted to come back to Steven for my car. It was above and beyond any car experience- it took most of the stress out of the big purchase of buying a car and it made me walk out of there so incredibly happy with my new Subaru- which I LOVE. I couldn’t be more grateful for finding them.

Wysniff

Text drove the 2022 Subaru Model T with Will. Great experience at Carter Subaru, Ballard! Thank you!

lily liu

There is a bit of a wait for the Outbacks right now, but Tom has been a great salesperson! Had a great test drive and straight forward purchasing experience. Enjoyed my experience here!

Tom Lee

I recently had the pleasure of reviewing Subaru cars with Steven Paredes as my sales person. He was so personable, courteous and knowledgeable. His communication following my initial visit was very professional and respectful of my considering other automobile manufacturers as well. I would definitely recommend any one considering buying a Subaru at Carter to contact Steven first.

Mark and Jan Chalupny/Lee

We recently picked up our new Subaru from Lynnette Rice in Ballard. All the staff who we have interacted with during our research and purchasing process have been friendly, helpful and professional. Our pick up appointment included personal instruction on setting up Apple car play and going over many of the other high tech safety features of our new Subaru. We can schedule future classes to go over these features in more depth as needed. The car is great and the customer service at Carter Subaru in Ballard is great. Thanks Lynnette and company.

HDS

Subject: Carter Subaru Ballard/Outstanding Car Buying Experience My wife and I recently visited Carter Subaru in Ballard. Our goal was to look at 2020 Forester’s. Carter sales consultant, Lynnette Rice, assisted us through the process. What struck us immediately about Lynnette was her pleasant and professional demeanor and that she clearly listened to what we were interested in. Lynnette gave us the space to talk amongst ourselves and view cars, in private, and answered our questions when asked. There was never a hard sale. What we received was a no pressure, consultative sales experience. During the test drive, Lynnette explained various features of the car, showed us some of the unique capabilities of the Forester and answered our many questions. Upon returning from the test drive we knew that we would be leaving with the car. We appreciated that we never felt any pressure from Lynnette. She was confident in herself as well as her product. We did not expect this type of car buying experience but we are grateful for having Lynnette guide us through the process. Thank you Lynnette and Thank you Carter Subaru! Best regards, Mr & Mrs HDS

Elisa Seay

We bought a 2019 Forester from Steven Mackie at Carter Subaru a few weeks ago, and the process was pretty good overall! Steven is a great guy and took the time to explain the cars features and the various trims fully. We initially went in on a Saturday and were given a price for the car we wanted, but then I went home and emailed several other Subaru dealerships in the area to see what they might be charging for the same car. It was about $1k less than what Carter was offering, so I went back to Carter the next day and showed them their competitors prices. They agreed to match that, and both parties ended up being happy. Looking forward to continue working with Carter!

Ghanendra Karki

Bought my Forester Touring last week from here. Steven Parades was wonderful to work with, who made the buying process absolutely easy and quick. He’s kind and professional.Thank you Steven.

Amy McKenney

Archie made buying our first Subaru a great experience. We felt like he was honest and friendly, and we knew exactly what to expect. Even after we officially closed the deal, he took the time to explain the features of our new car. The process was quick without feeling rushed. Definitely recommend Archie!

Ally Wharton

Writing this review on behalf of Bill Koch at Carter Subaru in Ballard - what an exceptional experience I had!! No pressure sales, patient, personable and all around awesome salesperson. If you are in the market for a new Subaru, do yourself a favor and go visit Bill!! I called several dealers, made a few visits and landed on Carter because Bill went the extra mile to be fair, kind and find me exactly what I wanted. He even made sure my dog had water and treats during our visit :-) Five stars.

Jeff Compton

I bought a new car from Archie Witherell in Ballard recently. Good experience overall. Friendly, fairly efficient, and we got what we wanted. Importantly, I left with confidence that I can count on good, convenient service for years to come (hope it's true!). Charlie was easy to work with and very responsive. As with all dealer purchases, buyers need to save enough mental and emotional energy to go through the paperwork, including all the pitches for additional stuff that can add a lot to the final bill; I think prospective customers not familiar with the process would appreciate an advance summary of that to prepare them.

E L

Had a great experience at Carter subaru Ballard! Andrea Jeffery was awesome! Helpful, informative and enjoyable to deal with. Andrea and Carter subaru will be my first stop next time I'm in the market for a car!

Nicole Filatov

Steven Paredes was amazing! As a woman at a car dealership, I feel like people will try to swindle me, but Steven was calm, open, understanding, and reasonable. I walked in hoping to look at some cars, ending up test driving one, and left with it! He got me a great deal and I’m so excited to take my new Subaru on all sorts of adventures! Thanks, Steven!

Joe

I recently bought an used 2010 Subaru Tribeca from this dealership. Steven Paredes made the whole process of buying a breeze, I can't thank Steven enough for all his help. I highly recommend Steven and Carter Subaru for making the process of buying a vehicle an easy and pleasant experience.

Rob Walker

Lynette Rice was fantastic to work with. She was very low-pressure and made us feel like she had our best interests in mind the entire time. We really had her moving all over the place getting cars for us to test drive and we appreciated her excellent work from start to finish. We love the 2022 Outback Onyx XT!!!

Julia Guard

Took my Outback in today for an airbag that was recalled and a rattle that needed to be addressed and was given warm, friendly and prompt service. They found two other issues that I would not have noticed and fit in the repair in record time. Labor was more than you might find elsewhere, but their thoroughness and professionalism is worth it. The loaner car was pretty nice too!

Cassaundra Aebly

I was on a road trip passing through Ballard when I had maintenance issues with my Outback. Even though service was closed on a Sunday, Ashley was very helpful in getting my car there and written up to be looked at first thing Monday morning. After the car was looked at, the service team did an awesome job at diagnosing and overnighted the part for me so I could get back on the road. Then when the part came in a little later than anticipated they were helpful with getting a ride for us, our luggage and road trip items as well as making sure we were comfortable while we waited. They were knowledgeable, accommodating, communicative and professional. I highly recommend this dealership.

Peter Anderson

Carter's customer service, as well as Subaru's dedication to keeping their customers happy, is really incredible. The staff are helpful and service rates are reasonable compared to most dealers. They offer online scheduling for service as well as transportation or a loaner car while your car is being serviced, so the whole process is extremely convenient.

William Livernois

Front desk was very helpful (I think I talked to Patricia?) figuring out exactly what service my car needed. I was in and out and I got an informed, honest opinion without anyone trying to sell me anything. I guess I've had bad experiences with dealerships in the past so I appreciated this a lot!

TC Rivera

I am a healthcare worker with a long commute and was in need of a reliable vehicle with less mileage than my old Subie had, so on my day off I decided to check out Carter Subaru in Ballard. Steven Paredes immediately came to my assistance. He was friendly and knowledgeable and quickly helped me find the perfect vehicle for my needs and my budget. I am so happy with my gently used Forester. I was also impressed with how the staff seemed to be diligent in being as safe as possible during this pandemic. Thank you Carter Subaru and thank you Steven!

Beth V

I bought my car here 1 year ago, and have only good things to say. I worked with Jeff R, and he was so helpful without being pushy. I didn't get any sleazy "car salesman" vibe from him, which was appreciated. Maintenance ease, customer response, etc all great. Parking is typical of Ballard, but only difficult if you're buying... for maintenance you drive into their space, and can hang out around tasty local shops or in their small coffee/snack section.

Marjorie Elliott

The most fast car buying experience I've ever had. Macy was transparent and eager to help.

Melinda Guertin

I dropped my Crosstrek off in the morning for some recall work and an oil change. Steve was so friendly and efficient! They got the work done as promised and in less time than estimated. And my car smelled great! I'd def go back.

Zhihua Dong

Bought a 2015 Forester 3 weeks ago with Carter Subaru Ballard. Very pleasant buying experience - easy price negotiation through email. When we arrive at the dealership, Bill took great care of us. The most important things are: (1) He honored the price we agreed upon through email with no hassle and absolutely no hidden fee; (2) The car is in extremely good condition - only 6 miles on it. The finance process is very easy and pleasant too: they agree to match the APR I quoted from a credit union. Overall, it is a stress-free buying experience. We had great time there, and felt confident in trusting Bill and the whole dealership.

Andrew Leader

Got a great price on a new Subaru Corsstrek! COVID precautions are pretty good (everyone had masks, desks are spaced well apart, you can test drive alone if you have proof of comp/collision insurance). The salespeople tend to want to talk with you closer than 6 feet but the finance people are excellent at staying distanced! And the pick up experience of the car was super fast, we were able to skip all the "here's the info about all the features" stuff since I already knew about all the tech!

Vanessa Weinbach

The best dealership around! This is my first time ever leasing a car, and I’m going on 2 years with Carter Ballard. I’ve had nothing but exceptional service. They’re very attentive and will answer any question or fix any issue without making you feel like an idiot. I would recommend shopping and getting maintenance done here!

Ricki Shockey

Buying my very first car from a dealership was such a nerve-wracking thought for me, especially because I had no credit. Doing my research lead me to many places, but there was one place that just felt right. Carter Subaru in Ballard. Here I met the most amazing salesman, Ted. I honestly cannot put into words how wonderful Ted, and his team are. Expressing the concerns I had, Ted answered all questions I had with knowledge and patience. No pressure, no secrets. Ted was very straight forward, and helpful. He worked hard to get me exactly what I wanted, stayed in contact, and walked me through every step of the way! This customer service is five star worthy. Not only did Ted help, but also Tom! Tom went above and beyond to help me out. Knowing I lived a long ways away, he offered to meet me half way to finalize paperwork. You don't find these types of people often, but when you do, you become a loyal customer for life. Thank you so much to Ted, Tom, and Carter of Subaru. You made my dreams come true, and I absolutely love my new Crosstrek!

Peter Creed

We had a problem with a vehicle we had been looking at, and Carter Subaru were extremely professional and courteous in the interactions. I'd like to thank Donelle specifically for her kind demeanor and helpful manner. I would trust them for my future purchases.

Will Murphy

The best experience working with a dealership that I have had. This was my first time leasing and Mark was knowledgeable and accommodating without being pushy. Start to finish the process went quickly and smoothly, could not be happier. I worked with Mark Fry and recommend asking for him, if he is available. Honest and straightforward, will always use him in the future if possible.

Reilly Alexander

Working with Christopher and Macy was great. They were both very helpful and accommodating.

Mia Stroutsos

My partner and I went to Carter Subaru Ballard to look for a used car. We worked with Craig Sanderson, who is by far the most knowledgeable, helpful, and down to earth sales person we encountered in our car search. Craig answered all of our questions in depth and helped us consider a variety of options with our complex search image (and not just for Subarus!). He was a strong communicator and was very generous with his time and support. If you are looking for a new or used car and want someone with knowledge and expertise you can trust- seek out Craig! Can't recommend him enough.

Nathan Hill

My experience here was absolutely incredible. I usually go to Michael’s of Bellevue, but after moving to the West side I came here. Alex Paschal was my amazing service advisor who was honest, told me what I needed, and gave me an unrivaled customer experience. Alex, thank you for making my experience great, I will definitely be back!

Steve Bodensteiner

We are first-time Subaru owners and recently bought a new Outback from Archie Witherell at Carter Ballard. Great experience all around! Archie was great to work with - found the exact car we were looking for, low pressure, great at explaining all the features of each model, even explained how Subaru all wheel drive systems are built that allows them to be so good in the snow. Was also impressed with the buying process and their business department. Will definitely be back and highly recommend this dealership to others.

David & Blake Springer-Trybus

Thank you Carter Subaru Ballard for providing such great service. You really made me feel like a valued customer even though it was my first time visiting your dealership's service center. I came to your dealership for an issue with my Forester which I didn't buy at Carter Subaru. I was really stressed do to the issue with me car, however, Ryan in the service department went above and beyond to help me. I was blown away by the support and care that Ryan put forth to make sure I was happy. I would recommend this dealership to anyone looking for a place to buy or service their car. Thank you Ryan and Carter Subaru as I'm now your biggest fan.

Priya Pugh

My first time at Carter was to buy at 2013 Outback and my experience was sub par. My sales associate was not very friendly, making my first car-buying experience somewhat stressful and intimidating. Turned out my car was a lemon, and after a year and a half of bringing the car in, and being in and out of loaner cars for sometimes months on end, Subaru bought my car back and traded it for a new one. My new sales associate, Vince, was great- night and day from my first time there. He was enthusiastic and patient, and consistently has checked in. I recommend seeing Vince for your car buying needs!

Yun Ling

Lucas helped with my car’s 6000 mile service and helped me with key battery replacement and a front bumper issue. He is super knowledgeable and very patient with questions.

Vitaly Krew

Carter Subaru is awesome, I recently purchased a vehicle through them. Micheal C. Helped me with the purchase of my used 4runner, he was very prompt to answer any questions and even though the vehicle had mild imperfections (because it’s a used vehicle of course), Micheal made sure to resolve any issues that I brought to attention. I highly recommend visiting Carter Subaru and working with Micheal!

sathya narayan

Working with Lynette and the entire staff was great! Very responsive and helpful in answering questions and clearing any concerns. Had a good experience overall and recommend!

Ian McDonald

Carlos Valdez was excellent and made leasing our new Subaru Outback as pleasant and easy as I could have hoped for. He was patient, polite, knowledgeable, and had an answer for every question. We're very happy to be driving a car we love.

Megan Lucy

Steven P. seems to be the rockstar of these recent reviews and for good measure! This was my first time purchasing a car from a dealership and he was consistently kind, honest, and prompt throughout the whole process of test driving (and ultimately purchasing!) a CPO Forester. He was super patient with all of my questions and went out of his way so I could take it home that night. I'm grateful for his help and SO STOKED for my new adventure vehicle. Thanks Steven!

Vanessa Winkler-Lange

Had the best experience at Carter Subaru this last Saturday. My husband and I have been looking at a new / used car for the last month. We have been to a lot of dealerships and we found our cars at Carter. The Customer service and knowledge from Eden, John, and Jeff were second to none. They stayed late to make sure we got exactly what we wanted and answered all my questions repeatedly. My husband and I are not easily sold but I will only shop with Carter in the Future because of the quality and care put forth by those who helped us. It was the best car buying experience we've had in years.

Sang Cho

I bought a 2015 Outback here and overall my car buying experience here was pretty dismal, almost to a point that I never wanted to return. But I gave their service center a shot and they are absolutely top notch and redeemed Carter Subaru Ballard as a business. I can always count on the service team to be diligent, professional and most importantly, fix car problems. Even with the most mundane issues, the service advisors and technicians are perceptive to identifying the problems and finding a solution. Service is a tad pricey, but definitely worth it to know that your Subaru is in good hands. Also they typically have coupons on their website and emails to bring the price down. Definitely would recommend service here for all the Subaru owners in town.

David Stuart

My wife and I recently leased our very first Subaru from Carter Subaru - a 2019 Subaru Forester. We were fortunate enough to have Steven Mackie as our salesperson and he was seriously fantastic. Incredibly kind, thoughtful, and a sincere listener as we chatted through what we were looking for in a new vehicle. He gets us :) Mark Arbar, our finance rep, was also a joy to work with and kind as well. Overall, we highly recommend the experience of looking for a new or used car at Carter and couldn't speak more highly of Steven and Mark.

Robert Newton

Adjusting previous review... I brought my car in for a regular service and an additional battery test as it had died the week prior. They changed the fluids, did the safety inspection, and battery test. The battery itself was dead and they swapped it out. What they didn't mention was that there is a recalibration period where the car will idle rough for a bit afterwards if you change the battery. I had not been told and had a longer drive planned that I wasn't sure I was going to be able to do without damaging my car. I tried calling 10-12 times at different times of day and only was able to get through to a person in sales who told me to call back to the service desk. Fair enough, but there's no way to leave a message. No call back. No way to get in touch about potentially urgent issues. I understand busy, but I can't rely on this if I have an issue. Even if it's just asking a question on the phone. This could be fixed by just having a way for them to call me back at the end of the day or next time they have a tech between services. If that's not an option, hire more people. It's clearly busy enough. Scheduling a service a month out is fine, but for everything else, might as well go elsewhere.

Charlotte Grist

Maddy made buying a car in a day, easy, efficient and fabulous! I really appreciate that she was an honest straight-shooter who quoted us a price that even ended up being slightly higher than what we actually paid (erring on the side of honest dealings since we didn't have an exact registration price when I got the quote). It's good to know there's good people out there not just trying to take advantage of people. Love the car!

David Oliver

My wife and recently bought a Subaru Forester. This will be our third Subaru bought from this dealership. This last time, we worked with Victor Nebre and he was very helpful and knowledgeable about the car. Carter worked with us on our trade in and gave us a reasonable return. Everything went smoothly and we obviously like Carter Subaru since we keep returning over the years for new vehicles. There service department has also been very reliable over the years. We have needed them very little beyond regular maintenance as our Subaru's have been very reliable. But when we did need them they provided good service and provided a loaner car when needed.

Alfred Sipols

A tip of the hat and a big shoutout to sales specialist Steven Paredes, who made my purchase of a 2021 Forester a very satisfying experience. The car practically sold itself, but Steven was instrumental in answering all questions dealing with the numerous controls in the vehicle, handling the financial aspects, and being very responsive to my concerns. In short, Steven closed the deal with his competence and genuine desire to address my concerns directly. Walked out of the dealership with a smile on my face (under my mask) that has yet to disappear.

David Anderson

They went above and beyond. I was having problems with my new to me Honda Odyssey that I purchased from Carter. I was getting nowhere with the Seattle Honda dealer. Carter fixed the problems and went to bat for me with the extended warranty people. They gave me a loaner car while they straightened it all out. At the end of the day, they showed they really do care about their customer’s happiness and doing right by them. It’s rare to find such integrity.

Tim Walchenbach

First Subaru ! Brand new member to the Subaru family !!! Lisa and I had a great experience at Carter Subaru. We knew, generally, what we were looking for and were able to have a really good conversation before coming in and test-driving. Shelly was our sales person and she was super nice and helpful! We're loving our Crosstrek and being part of the family.

Brandon Mapes

Just purchased a car through Carter Subaru Ballard and I can say it has been the best car purchasing experience I have been through. I had been looking across the entire west coast for a specific car with specific options for a few weeks and finally found it. I contacted a salesperson, Lynnette Rice, and spoke with her about the vehicle condition, price, etc. She was extremely helpful as well as knowledgeable about the vehicle. I stayed in contact with her over the next few days while looking at all of my options. Not once throughout this entire experience did she take on the typical "car salesman reputation" of being forceful or pushy about selling me the vehicle. Finally decided this was the car I wanted, arranged my travel to Seattle, and even received a ride from the airport to the dealership. The car was exactly as described in the photos, listing, and from the conversations she and I had regarding the vehicle. She met the few small requests I had before purchasing the vehicle and sent me on my way. I was fairly hesitant about purchasing a vehicle that was out of town, but after this experience, I wouldn't hesitate doing business with Carter Subaru again!

Kacey Figgat

I recently moved to Seattle from San Diego and was the owner of a very fun and sporty mini cooper. Seattle proved to perhaps not be the best place to own and have a cooper sit outside (as it was a convertible). Carter Subaru in Ballard was the first place I went to for my search in a new and upgraded car. I also feel its important to add that this was my first time purchasing a new car on my own so I was a bit nervous and didn't want to feel pressured. I was able to peruse the lot for a bit and then was greeted by Bryan (the salesman). Bryan was increadibly easy to talk with and learn more about all the Subaru's on the lot. We were able to test drive a Crosstrek and Bryan showed me all the features a Subaru has to offer. Throughout the process Bryan was completely honest and not pushy. I felt comfortable with Bryan and trusted him with his recommendations. I noticed that there was no reason for Bryan to sell me the idea of a Subaru as the car sold itself while I was test driving it. To shorten this review I ended up purchasing a 2019 Crosstrek and have not yet regretted having a little car payment. If you are looking for a new car you def should consider Subaru in Ballard AND also ask for Bryan!! Thanks Bryan and Carter Subaru.

Joshua Tasdemir

Steven Paredes was amazing in helping me find a car quick, affordable, and a perfect fit. He went above and beyond to help. This dealership is a diamond in the rough.

Zachary McLain

I recently leased another Outback from Bryan Deanda in Ballard this month and was compelled to give him and the whole Carter Subaru team a huge thumbs up! Bryan has been extremely attentive to all of my needs over the last three years. He has been available for all my questions and answers them with ease. It has been a very smooth ride ever since I stepped foot in this dealership and worked with him. Bryan helped me figure out the vehicle and model that was right for me and I never felt the slightest bit of pressure. I am extremely happy with my overall experience as well. Jon in finance made sure that understood what I was signing. The maintenance team has always been quick and thorough. The front desk welcomely directed my calls and I was never on hold more than 15 seconds. It has just been a pleasure and I LOVE my Outback! Thank you Bryan!!

Sharon Drasnin

Buying our Subaru at Carter Subaru Ballard was surprisingly a smooth experience. We worked with sales person Andrea Jeffery, who was a straight-shooter and did not pressure us. We have recommended her to other friends and family. We did not experience the "bait and switch" tactics that some dealers do and why car salesman are sometimes thought of as sleazy (e.g. we had this type of bad experience with a family member going to family to Rairdon's Subaru of Auburn Subaru a few years ago). We also took advantage of a the opportunity to meet with Vince Fejeran at this dealership after buying the car. He answers technical questions on the cars - he had in-depth technical knowledge and was able to answer questions the manual doesn't answer, including details on adaptive cruise control and how to get the radio to not turn on by default. He also offered to answer any other techncail questions in the future. If you want to buy a Subaru, I highly recommend Carter Subaru Ballard and especially Andrea. Great customer experience there.

Dave Smith

Just picked up my new car from Shelly Martin in Ballard and had a fantastic experience. I got the car for my wife and like most shopping I usually hate car shopping as well. My experience was so good that I didn't feel as though I was "shopping". Shelly helped us find what we were looking for and walked us through all the paperwork she could. I left feeling great (no shopping headache).

Jina

Victor Nebre at Carter Subaru was awesome to work with. I purchased my first car with him and he made the buying process really easy and low pressure. He answered every question I had even when he had the day off work. When it came to financing, again, super friendly staff members who explain everything to you. I'm in LOVE with my car and I couldn't be happier with my purchase!!

Anne Wang-Annanie

My husband bought a car here so I will put his thoughts into this review too so it is a bit more balanced. He is the one who thinks Carter Subaru's worth five stars. He was impressed that the representative who picked up his call was very friendly, responsive, texted him pictures of the car, kept him updated, etc. (Julie?) He thought the person who was in charge of the test drive and the payment didn't pressure him and was more negotiable than he thought. To paint the picture for you, neither he nor I fit the usual clientele of this dealership or neighborhood. He went for the car and I just went to morally support him in his car-buying adventure (and possibly drive the old car back home). In case you are not familiar with the area, there is usually a decent amount of traffic and tons of people crossing the street, trying to find street parking, etc. Because we wanted to jump at this car, we went asap which meant it was Sunday during farmers market hours. We parked the car at the dealership and it was quite a maneuver to be spaced and oriented courteously. The dealership was quite clean, had a strange "welcome desk" that was basically useless, had a nice restroom, and had an interesting layout. We could hear other people buying their cars which felt like too much info (I suppose there is some amount of this at other dealerships too). Test drive was fine. Payment paperwork took quite a while (a few people in front of us and not enough staff??) so as someone who hates small talk, it was a bit straining. Then we went upstairs to finalize everything and it was freakishly clean and quiet up there, pretty cool. Having grown up in Seattle, I know a lot of people swear by this dealership but I personally have never wanted to buy a car here and probably never will. I guess my husband is happy with the car, which I suppose is the most important thing. =)

Kathy Carr

I just worked with Carter's Internet sales rep, Carlos Valdez. He was very helpful, taking me through test driving 3 different models, even driving one to my home to see if it would fit in my 1940's era garage! Very knowledgeable of the different features of each model - made sure I got the right model for my needs. When I picked up the new car, we drove around, showed me all the features and made sure I knew how they worked. Just a great experience with Carlos!

Mitch

After looking for cars for about a month, I finally decided to try Carter Subaru in Ballard. I was helped immediately without an appointment, and Victor Nebre got me a great deal on a new Impreza. He's the man! Super honest, laid back, and not pushy at all. He explored several options with me, and was very patient about my decision. I didn't feel rushed, and he worked with me on what I was trying to find. The dealership looks great, very clean...parking is kind of a pain, and test driving around Ballard in the afternoon is rough...I'd try to get there a weekday morning.

Susan Brown

I am new to Suburu after driving a Lexus RX450h for 6 years. I had such a great sales experience at Carter Suburu Ballard working with Michael W. in Sales. Michael answered all my questions and got me test driving quickly so I could decide between an Outback and a Crosstrek. I had lots of questions like the length of the car compared to my previous car and he looked it all up for me and was super friendly and awesome to work with. I am loving my new car and I went in today for my optional post-purchase "tutorial" with Vince and had another excellent experience. Vince knows every.single.function on the car and answered all my questions so that I am optimizing my usage of the many features and have everything set on the car to how I use it, how I load my kid, unload groceries, etc. I not only feel great about the price/value of my purchase, I feel great about the buying experience.

laura mcqueen

Just bought my newest car from Lynnette Rice at Carter Subaru Ballard. It was fun and way too easy! Lynnette was really great to work w/ and extremely knowledgeable when it came to answering my questions about the car. She took her time w/ me and has since followed up in ensuring things are going well w/ the new car. If you're in the market for a Subaru I would definitely recommend seeing Lynnette at Carter Subaru Ballard.

William Azzam

First class, top notch experience from the get go! Tony Roberts went above and beyond in ensuring I got the exact car I wanted. No haggling involved and he was totally transparent. If only all dealerships operated in this manner. I couldn't be happier and will continue to do business with Carter Subaru Ballard.

Neil Flodin

Loaner car service is convenient and straightforward. Staff was incredible friendly and helpful, was specific and clear as to what work would be done and how much it would cost. Mini was very helpful with my check engine light fix.

Morley Spencer

Happily purchased a car here recently. They were responsive to our interests and needs, didn’t try to excessively push added things on top of purchase. Came back several months later to get a tire patched up. All staff are wearing masks/ face coverings, they are sanitizing all surfaces every hour, and all staff we interacted with were helpful and jovial. Thanks!!

Amber Sutherland

Lynette at Carter Subaru is AMAZING! She went above and beyond for me. After going to several car lots I was frustrated and overwhelmed to say the least. I walked in after work just to see if the company would work with me and my car buying situation, which after being blown off a few times, I didn't think would happen. However, Lynette was calm cool and understanding. It was a no pressure sale, it took more then a week to finalize because of my personal situation, she was there the whole time, even on her days off and through a family emergency. She was able to get me into a really great car, with an affordable payment and interest rate. I would recommend not only Carter Subaru but Lynette personally! Thank you so much!!

Margaret Duclos

Heath Bower at Carter was incredible. He was extremely professional and patient, easy to talk to, and made our first car-buying experience simple and pleasant. I worked with him via email to find the exact car we wanted and when we went into Carter to finalize everything it was a breeze. Zach in financing was also great, very welcoming and explained everything thoroughly. Very happy with our experience!

Bryce Fitzwilson

I worked with Steven Paredes to purchase a Volkswagen Tiguan and had a clean, to the point, and welcoming experience. There was no tension and no pressure to buy anything I didn’t want to. Steven answered all of my questions up front and honestly. Overall, I had a positive experience at this dealership.

Katie Glenn

Carter Subaru was amazing to work with. I took my car there to have it looked at while I was out of town, and Lynette Rice made herself very available to answer questions and discuss new car options throughout the entire weekend. I was able to come in the morning I flew home and bought a new car I am so happy with. Great customer service!!

Brian Santiago

Sarah Steele is awesome to work with. From the beginning to end she was super-friendly, helpful, courteous, knowledgeable, and professional. She was very flexible with us during our whole process, as she stayed very late, way past her shift to tend to my initial visit, which was very pleasant. We appreciated her diligence in getting us a deal that my wife and I are comfortable with. We are very glad to have worked with her. A great experience overall. Thank you Sarah and Carter Subaru Ballard!

Emma Gilbert

I brought my car in today for a basic 6k mile service. It ended up taking decently longer than expected but I was extremely impressed when Darren ( I think that's his name) comped my entire service to apologize for the wait. The fact that he recognized the inconvenience without me even saying anything was much appreciated. Really wonderful customer service that will keep me coming back. Thanks!

Kit Kollmeyer

My wife and I bought a new car from Victor Nebre at Carter. It was a good experience. He was able to get exactly what we wanted in half the order time. He also threw in a roof box and cross bars for free. Just for buying from Carter we were given a new snowboard, two season passes to Stevens, and a year of free car washes from Brown Bear. I feel like we got a very good deal.

Hanna Carroll

So far I’ve only just met with Vince at Carter (haven’t actually bought yet). The staff, especially Vince, has been extremely helpful. As a 24 year old buying my first car I am very unknowldgable and a bit nervous. Vince has sat down with me for HOURS helping me navigate my options and never pressing me to make a decision. They want to make sure you make the right buying decision for you and just focus on customer service. Kudos ! Can’t wait to go to my appointment tomorrow

Lacey Collins

I recently decided it was time to trade in my existing vehicle for a new one (new to me at least). After hours of online research I decided to check out the car I had been eyeing online that was at the Carter Subaru lot in Ballard. I admit I hadn't bought a new car in 12 years and was feeling a little intimidated. As soon as I walked into the lobby I was immediately introduced to sales representative Lynnette Rice and all my anxiety went right out the door. From minute one the experience was wonderful. I came in not really knowing what I wanted but had my eye on a car that was on their used lot. She took me out in some newer cars but as soon as I got in the one I had been eyeing we knew it was a match! She didn't try to push me towards a newer more expensive car. She knew what kind of budget I was working with and made it happen. She was so nice, answered all my questions, spent extra time with me and didn't make me feel rushed (even when she had another appointment coming in), was so easy to talk to... long story short she was great and made me feel completely at ease while making such a large purchase. The rest of the staff that I met through the process were all great as well and made this process a breeze. I would certainly suggest Lynnette (she's the best) and Carter Subaru to anyone looking to buy a car.

Meghasyam T

My experience with Carter Subaru Ballard has always been straightforward, no runaround. The people here are very knowledgeable about Subarus! A small difficulty might be getting an appointment, as this location is usually busy

Kris Gilmore

Had a fast and easy experience buying the EXACT car I wanted! Edin made everything easy and as quick as possible. I LOVE MY SUBARU, and was glad to shop local, in my neighborhood!

Richard McMinn

Was in the market for a new Outback since I was thinking about giving our son our 2006 Legacy Wagon. My wife and I really liked salesmen Mark Fry's low key style since we weren't quite sure we were going to give up our 2006 yet, especially since you can't get a Legacy Wagon any longer in the US. But we decided to go for the Outback and are now happy we did. The whole process was pretty easy once we decided to go for it. Mark and the rest of the Carter staff made it so. Glad we bought it from them. Might even consider taking it there for servicing even though I've got independent mechanics I like that don't require a trip through town to Ballard.

Alex Kolppa

Well, to start this off I came in with the idea of trading up for a pre owned impreza. Brian who was my salesman pulled up the car and we started to discuss financing options. The bank came back offering a pretty high interest rate due to a negative equity I would have on my trade in. Brian suggested we start looking at options for a brand new vehicle. I explained that in my opinion that was out of the question and he responded with "let's just see what we can do". The next day I came back in. He had an idea of getting me into a 2020 impreza hatchback premium. With my doubts I said I did not think I could get financed within my budget. Well it turned out we were able to work in a financing option with a 1.9% interest rate. I was in disbelief, and without Brian and his team I dont believe that I ever would have been able to make this possible. Having only negative experiences with buying cars in the past, I'm likely to never use another dealership besides Carter again. Thank you guys for everything I could not be happier with my experience!

Jessica Parrish

Carlos Valdez was my car salesman in my buying experience. I never felt pressured to purchase a car, and he was dedicated to finding exactly what made me happy! The staff was very helpful and knowledgable throughout the process. Would recommend!

Dana Foruria

Carter Subaru in Ballard has a lot of very nice and good people working there. Having said that, as is true with negotiating with all car dealers, if you want to maximize your control of the true price that you are paying it is best to focus on either the price of the car you are buying or the amount of trade in allowance being allowed for your car. We recently bought a top of the line Ascent from Carter. The top end deal/price was great. However, for our spotless one owner Subaru Tribeca trade-in, the amount they offered was ludicrous. I said you are trying to make more on my trade-in car when you sell it than you are making on the $40K+ new car that we are buying. The proof of it is that they offered $3500 trade-in and we sold the Tribeca ourselves to the first of five people who wanted it in two days and at a price of $8600....More than a $5K swing. Again nice folks, but, the trade-in talks were inexplicable as I was willing to let them make $2-3K which they would have selling it on their lot ~$9K at least.

Karen Kane

I picked up my new Subaru Crosstrek from Carter Subaru in Ballard and I could not be happier! I worked with Sarah Steele and she made the process so easy and painless! Sarah is very knowledgeable and professional and she responded very quickly to all my questions. I've been a happy Carter VW customer for 16 years so knew I wanted to continue with Carter. A friend recommended I work with Sarah after having a great experience with her and I am so glad I did!

anari saito

This place is amazing! I am a first time car buyer (from a dealership), so as you can imagine I was a bit nervous. However, the experience was not only smooth but actually really fun! Sarah Steele was awesome to work with and got me exactly what I wanted within the amount I could afford and spend. I highly recommend this place. Someone please give this woman a raise!!! Seriously.

Michael Villanueva

Copied and pasted from Yelp because I'm L-A-Z-Y. I purchased a 2013 Subaru Crosstrek XV from Carter Subaru. My customer experience started in May of 2012 well before the first vehicles were delivered for the 2013 model year. I sent an email inquiry about availability and received and immediate response from Tony Robertson. Tony and I corresponded mostly over email and talked on the phone a few times through the summer and into fall. He always responded to my emails in a very professional and timely manner. He included as much information as possible and answered all my questions. Even phone calls were followed up with email, and all emails were very detailed allowing me to keep a record of the entire process. When the time finally arrived for me to reserve my car and go in for purchase, working with Tony in person was just as pleasant and straight forward as our email correspondence and phone conversations. On the day I purchased my vehicle, Tony helped me get a very fair dollar amount for my trade in. I was handed off to Tony Nguyen in Finance who also treated me well. I was not pressured or hard-sold on any of the insurance or warranty packages, and I was in and out of the F&I process very quickly. I had a very good experience working with the Tonys at Carter Subaru in Ballard. I've had very poor customer experiences at dealerships before, and I can honestly recommend working with these two gentlemen at this dealership. - Tony R. responds to emails in a very timely manner - Tony R. is very detailed and is a straight shooter - Tony R. handles himself in a very professional manner and is also quite friendly - Tony N. is expeditious in his low-pressure F&I process Full Disclosure: I live in Seattle, and although I shopped other Subaru dealerships, my intent was to buy at Carter to take advantage of the Carter Advantage. That said, a bad experience would have immediately motivated me to purchase from one of the other many Subaru dealerships in the area.

William Lanthier

Recently picked up my brand new Subaru Outback from Tony Robertson in Ballard. This is my first time buying a new car and Tony and the staff made everything a breeze. I had been going back and forth with a different dealership and was feeling abused by the treatment i received. My experience with Tony and Carter Subaru Ballard was night and day in comparison. Truly appreciative of how straight forward and simple they made the entire process

Tom Rasmussen

We recently purchased an Outback from Carter Subaru and found the experience to be perfect. The staff and in particular our rep Lynnette, was extremely helpful in providing us with detailed information of the differences between various models, didn't get upset when we wanted to test drive multiple cars, and put zero pressure on us to make a decision. Lynnette was just an absolute pleasure to work with and in the end, we bought our first Subaru!

Jeramiah Crosier

This is a very busy dealership in a very dense part of Seattle. Parking is difficult if not impossible. However, after just purchasing a vehicle there I can say that they make the sales process smooth and easy. There was no pressure after the test drive and I was able to work with a single salesperson. I had a small issue with the car right after I purchased it and they were able to get it fixed while I was at work. I love my new car and look forward to working with this dealership on service and future vehicles.

Joy Thal

Thank you Archie Witherell and the gang at Carter Subaru in Ballard for a professional job in support of us buying a new Subaru Forester. It was so very informative and even fun! and your patience was and IS so appreciated. The relaxed atmosphere that you've cultivated suited our style and our habit of taking our time to make a big decision. Thank you so very much. See you soon to ask more questions!

Marissa Elsinghorst

This was my first time buying a car and so I really needed the extra support and information that Steven Paredes and his team gave me. I am forever going to appreciate the dedication, patience, and service they provided me. Hands down my best experience at a car dealership!

Sugar Junior

Terrible experience at multiple dealerships then I came here and my perception of car dealers and faith in humanity was restored. Edin Jakupovic Went above and beyond to help me get into the car I wanted and made the experience easy and pleasant, that's not something you expect when you go car shopping so this really made me happy. Not to mention the car is fantastic. Thanks Edin and Carter Subaru of Ballard!

James D

First time buyer at Carter Subaru in Ballard. Leighton Russell was patient and well informed. He took 5 hours of his time to help us select the Subaru we drove off the lot. I couldn't be happier with this purchase and the buying experience was second to none. I would highly recommend Carter Subaru in Ballard and Leighton for your car buying needs.

Steve R

Excellent Service. Travis Smith went above and beyond to ensure that I got a fair deal, on a great car and superior service. Travis made an out of State sale a breeze. He is a dedicated sales person and I look forward to doing business with Carter Subaru (Travis) again. Process and Service could not have been more prompt, fair, and smooth. Great place to buy, simple & easy even from Alaska.

Heidi Wood

Just got a new car over at the Ballard Carter Subaru!! I had an awesome experience!! Everyone was there to help and expedite the process of getting my new car. Sarah Steele, my sales person, tracked down a Crosstrek that was getting delivered 2-3 weeks prior to the one that I had been looking at and kept me updated with every detail as soon as she knew. I couldn't have asked for anything better.

CJ Kim

We had a fantastic experience searching for a new Forester with Tony Robertson and the staff at Carter Subaru Ballard. Right away Tony gave us a fair and reasonable price that was much lower than any of the competitors offered. He was always honest and sincere with us and treated us with the upmost respect. If you are searching for a Subaru with Carter Subaru be sure to ask for Tony!

Samantha Lynn

Just purchased our second Subaru Legacy from Carter in Ballard! NOTHING bad to say about this place! Tony and the guys made this a great buying experience and were MORE then friendly and accommodating! We will defintly be buying our third Subaru from them in the future and will tell all our friends this is the place to go! Thank you so much, two new happy Subaru owners, Josh and Sam!

Shreya Ley

We had a great experience at Carter Subaru. We knew, generally, what we were looking for and were able to have a really good conversation before coming in and test-driving. Mark was our sales person and he was super nice and helpful! We're loving our new Sube.

Sharon Galloway

My husband and I recently bought a Subaru Forester from Victor Nebre at Carter Subaru. Victor was knowledgeable and pleasant to work with. We wanted a specific color and he and his Manager were able to locate one for us. They worked with us on our trade-in and gave us a reasonable return. Everything went smoothly and we are enjoying our new car.

kat donatello

The team at Carter Subaru is top notch. I've bought many cars over the years and this was truly the nicest, easiest and most friendly experience I've had. Steven Mackie is a class act, and I highly recommend him. AND WE LOVE OUR NEW ASCENT!!! Looking forward to our massive road trip to Jackson Hole, WY this weekend.

Coralynn Manion

I leased my first Subaru from Mark F this weekend and I couldn’t be happier! Car shopping is a very stressful experience for me but Mark was incredibly patient (granting me the time to test drive the Outback a second time) and understanding of my needs (recommending a particular upholstery color because I was worried about my shedding dog). He was respectful of my financial priorities and I did not once feel pressured; in fact I felt very supported. I will be back in 3 years for my next Subaru!

Ryan Kirshman

My prior vehicle sold and was picked up 2 days earlier than expected leaving me carless. Furthermore when I went back to the local dealer the car I wanted was gone! I looked at stock all over the Puget sound area and only Carter had stock of the dark grey non-sunroof model Impreza sport I wanted. Despite them having the only ones, we negotiated what I felt was a good deal over the phone/email. They got the financing approved and all ready to sign. I took a 2 hour greyhound ride to Seattle after work and caught a cab to Carter which they reimbursed me for since they couldn't pick me up. I'm really picky and don't like to see dust, sticky lines from the protective wrap the cars ship with, dirt or whatever in the footwells, as I am buying a NEW car. I arrived fairly late to find my car impeccably clean, prepped, and ready to go. I couldn't find my insurance card and the salesman bent over backwards to get ahold of my provider and get a copy faxed over so we could complete the sale. Numbers on the documents were as agreed upon no games or extra $$$ snuck in there anywhere when I went to sign the papers. I have 21K miles on the car now a year later and it's been flawless.

Jessie Cooper

Love Carter Subaru and specifically working with Edin Jakupovic. I got a great deal, great service, and walked out of the dealership with my CrossTrek Premium the same day.

Brady Clarke

Eric Holmstrom went above and beyond what I could have hoped for. My car was looking at having a good bit of work done, and luckily my bumper to bumper warranty was still active. I can't begin to describe the nightmare that followed trying to make a claim. Eric and I both were making several calls each day trying to push this along so that I could get my car fixed. The amount of time Eric put in, was above and beyond what I could have ever expected. In the end, Eric called Subaru, to which they decided to cover the entire cost of the car because that's the type of company subaru is. Definitely know who to go to next time I have an issue with my car.

Celeste Marie

Recently purchased a barely used Subaru at this location, and the experience was great. The test drive for the car was much longer than other places, which I really appreciated as I felt confident about my decision afterwards. Shelley Martin was super nice and helpful through the whole process along with the rest of the team!

Lu Liu

Just picked up my new car from Bill Koch in Ballard. Very excellent experience. Bill is very professional and patient. He introduced every detail things I need to acknowledge about the vehicle, and also help me negotiate with the auto insurance company to enable me drive my car back home in the same day. Good service.

Jason Park

Been to many shops for test drive and I can say Will Kopatich from Subaru Ballard was the most kind, helpful and respectful car salesperson I met in Seattle/Lynnwood/Bellevue area. He was a huge factor why we I ended up buying a Crosstrek (with all the options) from these guys and I'm more than happy I bought the car through Will. We had to wait for about 3 hours in the queue as they only had 1 finance guy handling all the sales on Saturday. I'd encourage you to go during the weekdays if you're going to buy a car. I haven't experienced the service centre yet so I'll come back to comment on it once I get my car serviced.

T. Scott Schultz

Took my new (to me) ‘97 Outback in for a warrantied service and these guys were great! Ryan at the counter was friendly and helpful, and the repair was completed much quicker than I expected for something that was under warranty. Also, without even asking they did an inspection and notified me of a few things that needed attention, about which the previous owner had lied to me... Thanks, Carter Subaru!

Pat Quinn

Lynnette was the best salesperson I've ever dealt with. Patient, knowledgeable, and an all around nice person. She got me into my dream car and was clearly very happy to help me. I'd recommend her to anyone looking for a new car.

Eric Sandvoss

I purchased a certified 15 wrx through them. Bill was the salesman I worked with and it was a very relaxed and pleasant experience. I'm writing this because about 1 week into owning the car my check engine light came on and a wrx buddy said drive it to work and see if the light goes off. Which I did and it went off. But it returned on and off again shortly after and my research online showed it being an o2 sensor. Long story short I made an appointment to get it looked at and they replaced my sensor and also fixed my alignment as a good gesture. They also paid for my Lyft back home from the shop after dropping the car off. Great service and great people. Would highly recommend.

Annie Groeninger

I received extraordinary customer service when I bought my new Crosstrek!

Alexandra Sipe

Excellent service! I brought my old outback in after being told by other mechanics that it was breaths away from dying - turns out, that wasn't entirely true. Alex P was super helpful and answered all my dumb questions without making me feel dumb for not knowing things about cars; I felt very taken-care-of. The staff was communicative and friendly;10/10 would return again due to Alex and the other staff.

Kenny Mentele

Purchased a used Outback from Steven Mackie in Ballard. Steven was super helpful and I was able to get a better rate from Subaru than from my credit union. Great place to test drive and buy a Subaru. Low pressure buying experience. Highly recommend.

Matt Perrone

What great service here. Nothing but smiles and helpfulness. If you are looking to check out some Subaru's, then head over here. They make sure you are full accommodated while waiting for paperwork to be finished, have ample seating and TV's to watch in the waiting area. They have a pretty good selection of cars, but can trade with another local dealer if they don't have one. I can't speak enough about the service though, great people and so informative. Make sure to test drive some cars because they will make sure it's a good fit before you even start talking about anything.

John David

Honest, up front sales staff. They'll give you a few quotes via email with the exact vehicle you asked for. And, try their best to meet your financial expectations. Actually, I dealt with Sarah, and Tony at this dealership and they gave me the best experience I've had with buying a car.

Nate Parker

Great people, great service. I was able to get the car I wanted at the price I wanted with no hassle or pesky up sale gimmicks. Two free passes to Stevens Pass and a brand new snowboard (or skis). Come on what's not to like about that. Thanks J. Fed finding our car and Brian for the great engine break in tips! Happy holidays.

Terry McKiel

Had a great experience working with William Kopatich at Carter Subaru in purchasing my Crosstrek. The whole gang there were friendly, respectful and genuinely committed to my getting the car I wanted. Highly recommend Carter Subaru!

J Kim

My wife and I visited here and got a new impreza last week. We are very pleased to deal with so a nice dealer, Craig Sanderson. His way to work is so professional and he made me test driving comfortably. First of all, we are very satisfied that he did his best for my budget and better financing. I thanks his efforts and patience again.

Jacob Castle

William Kopatich is the man!!! My wife Victoria and I got a 2019 Impreza from him and couldn't be happier! He handled things very professionally and efficiently! I would recommend him for anyone interested in buying/leasing a car from Ballard Carter Subaru! Thank you again Will! Happy Customers, Jake and Victoria

Katelyn Williams

I worked with Ted to find a car for a big move coming up and it went as smoothly as you can picture. He was very clear and to the point and just wonderful to spend my evening with. Ted was down to earth and honest, not once did I feel like we were playing games and I really appreciated that. 5 stars, happy new owner here!:)

Reiko T

Just picked up my new Forester from Steven Mackie in Ballard. I had an impression car purchasing was difficult but Steven made it easy. I tried 2 models I wanted to compare and was able to close the deal very very efficiently! It’s my first Subaru and I am loving it.

Jimmy N

I walked into Carter Subaru in Ballard expecting the usual car sales treatment I have been getting. I had been shopping around to many different dealers around town in the hopes of replacing my beloved Mazda. I went to University Mazda, University VW, Walker Subaru Renton, Toyota of Seattle and Walker Mazda Renton. At each dealer I got the usual insult of an offer on my trade in, and the high pressure sleazy salesman trying to force me into purchasing a car i didn't want or like. Walker Subaru tried the "let's talk to my manager" tactic expecting me to be intimidated into buying a car. University VW even held the keys to my car and made me speak to the manager to get my keys back! You won't get any of this treatment at Carter Subaru in Ballard. My experience from walking in the door was the exact opposite of other dealers. When I wanted to be left alone to play in the cars, I was left alone. When I had any questions, they were answered promptly and correctly (I do all my research beforehand, and half my questions are tests. wink wink). My sales assosciate, Lynnette Rice, was new at the job, but you wouldn't know it. She was very knowledgeable about the car I was interested in and in no way pushy or agressive. She got me the exact car I wanted, with added options, for a greeat price. Her follow up after the purchase was also very good. If you're the laid back type, make sure to ask for her. She's not like the others. Bottom line: I'd buy from them even if i wasn't to keen on the car. It's a good thing Subarus and VWs are great cars!

Bradd Cohen

My wife and I purchased our new and first Subaru at Carter Subaru in Ballard. We did plenty of research on the net for the vehicle. As sure as we were about the vehicle we wanted, we were just as concerned about the aggravation we would have to be subjected to in order to purchase from a dealer. In researching for the best dealer, Carter came out on top. In reading their reviews on a variety of websites, there was one name that kept popping up as the person who offered the most personal and professional service. That person is Victor Nebre. I was convinced that the was the only one I wanted to deal with. I called to make an appointment. When we got there and met him, I felt as comfortable as with an old friend. He listened to our needs, counseled us when we asked for it, and helped us find our way to the right decision. We led, and he guided, there was zero pressure. In reality, they don't need to pressure as the Subarus sell themselves. We made the right decision on the car, the dealer, and most importantly the person to work with, Victor Nebre. We could not be happier! Bradd & Evy

Rebekah Willis

This was the easiest car buying experience I've ever had. Settling on a fair price was painless, they worked to get me exactly the car I was looking for, and the sales manager (Sarah Steele) was always extremely responsive with any questions I had during the process. I honestly don't know what else I could have realistically asked for.

Stephen Steinke

Fast, professional and affordable service. Service tech Eric was awesome!

Sean Nutter

Steven Paredes was awesome! He made the process easy and fast. Was very friendly and made me very happy with my purchase.

Daniel Haugen

I bought by Crosstrek at another dealership and used their service department twice when I decided it was the worst experience I have ever had with a service department. Then I tried Carter in Ballard and they have been friendly, quick and pretty much perfect. I recently had to bring it in for a dead battery and they rocked it again. I can't say enough good about them. thanks!!

Michelle Reindal

This review is more for the sales person I dealt with, Brian Bradley, than it is the dealership itself. When it came time to replace my 23-year-old car, I balked at the thought of having to go to a dealership and suffer through the pushy, arrogant, ramblings of a car salesman...luckily, I got exactly the opposite with Brian. I knew the exact kind of car that I wanted - and Carter happened to have a used one on their lot (a non-Subaru). I thought for sure I would get something like "this car is great, but Subaru makes a much better version of this..." but Brian was just there to answer any questions I had, and make the process easier for me. He was not pushy AT ALL, and was very personable - and not in a cheesy "I just want to sell you a car" kind of way. I am very happy with my car, and I will definitely go to Brian when I need a new one...in another 20 years!

Sarah Crozer

I’m new to Seattle and will was amazing! I’ve never had a great experience in purchasing any car. Will was so helpful and patient. I definitely recommend!

Anna Privette

Had a very pleasant experience purchasing an Outback with Archie and the finance person. Got a great price according to KBB. They did their thing without being overbearing and respected my response when I declined the extra warranty or their financing. Thank you for this!

Eric Peterson

Brought in my 07 wrx wagon for her 120k mile service. Tammy was very personable and knowledgeable about my car and mentioned that she had a 2011 wrx. I felt confident my car was in good hands and it meant a lot that an employee also chooses a Subaru as their vehicle of choice. She explained all the services recommended for my car and why. I will go to them for any future services. Highly recommend

Emily

Nice cars but not what I was looking for. Staff was nice but couldn't givey me a straight answer on finances without talking to their head person. Tried to convince me to move another dealer appointment to stay and talk longer. The typical car buying experience, but I found something easier. See my review on Honda of Seate for a comparison.

Teacher Josie

Isaac handled my service and he was absolutely great. An unexpected problem came up (which cost me a lot more than expected), and he was empathetic, kind, and professional. Unfortunately, while my spouse (they/them) was waiting for me outside (did not come inside due to covid), another employee loudly made fun of them and called other employees over to laugh. This went on until I walked out (5 minutes+). It was mortifying to me. My partner was standing on the sidewalk minding their own business and being bullied from inside. I should have stopped it, but I was too embarrassed. Also, as an adult and middle school teacher, I'm not used to having to stop adults from bullying others, especially my spouse. My middle schoolers do not even act that way. Disappointed, but will ultimately return because it's about the service for my car.

Ryan Cochoit

Curtis my service rep really went the extra mile for me and I appreciated the effort.

Angela K

Mark our sales rep was amazing, he really took the time to make sure that all mine and my husband's questions were answered. We ended up with a 2012 Outback. He worked with us on the price and went above and beyond to make sure we walked away happy. Overall experience was great.

Greg Pierce

Bought my Outback from Sarah Steele in Ballard and had the best possible experience I've ever had when buying a car! Funny, laid back, and listened to my requests/conditions and came through on what she said she could do for me. We will be seeking her out when it comes time to upgrade my wife's car to a Subaru. Thank you

Kristi Hardy

After 7 years and a long road trip from Austin to Seattle, I decided to trade in my Toyota Corolla. I had been investigating the Crosstrek for a few months and finally went in to Carter to test drive. After having a somewhat unpleasant experience at another dealership, I was relieved when I meet Cresta. She helped me with the entire process and was so patient and easy to work with! I test drove and left, expressing the desire to think about her offer. After a week of research and a visit to another dealership, I decided that Cresta's offer (and non-threatening/pressuring, helpful, business-like manner) was too good to pass up. I have had my Crosstrek for two weeks and am still so in love. Thanks to Cresta and those at Carter for making my car buying experience painless!!

Shawn Turnbull

After reaching out to various Subaru dealerships in the greater Seattle area I chose to purchase a 2014 Crosstrek from Cresta Nebre at Carter in Ballard. Cresta was awesome!!! Crosstreks are hard to get ahold of because they are selling so fast and Cresta was super patient with the sale to be sure I got the car I wanted at the price we initially agreed upon. She fed me no classic car salesman lines and I felt like I was dealing with a real person the whole time, which took about a month to get the car I wanted. She was even available after hours via phone, text, and email. Talk to Cresta if you want a quality car buying experience, not to mention the best price in WA state right now.

Natalie Casey

Eric Holmstrom was easily the most helpful, standout service adviser I have ever worked with. He went above and beyond to take care of my key issue. He saved me a ton of time and hassle and I can't thank him enough. Because of Eric, I will always come back to Carter subaru. ask for Eric!!!!

meagannem

I'm giving Tony 5 stars for his respectful, straightforward and responsive correspondence with me. I was in the market for a Forester and the ONLY reason I didn't buy from him is that we found a slightly better deal much closer to where we live. He was helpful and clear and offered a great deal. I highly recommend contacting him if you're wanting the same treatment.

Tillotson Goble

I leased my Subaru from Chaplin's who was bought out by Michael's Subaru in Bellevue, you are probably wondering what this has to do with Carter of Ballard... just keep reading. I went into Michael's Subaru to inquire about changing my lease and seeing if they would be willing to take my 2017 Subaru Outback and then I would sign a lease on a different vehicle, that was more in my price range. They (Michael's Subaru) looked at my vehicle and did this huge song and dance about how they were going out on a huge limb to help me out. How they were going to have to "pull some strings" as I had a very unusual request. After being there for 2 hours, and them working numbers, they showed me what "they could do for me, given my circumstances" My gut said RUNNNN. I took the paper and asked if I could go home and think about it. They, OF COURSE, did the whole "we are going out on a limb for you, and if you don't take this deal it may not be here tomorrow." I RAN. I am SOOOO glad I did. I didn't even get out of their lot before I called Carter Subaru of Ballard. They were EXCITED to take my fully loaded 2017 Subaru Outback. After meeting with Carter, I got a MUCH better deal and they were sooooo straight forward. No creepy song and dance. I even got to LEAVE the dealership without a slimmy sales pitch. I still have not traded my 2017 in for the new lease, but I plan to THIS MONTH. I will keep you updated, but folks this was a night and day difference and I will ONLY GO BACK to Carter of Ballard.

Gary Southard

If you want a pleasant, low key and no pressure auto buying experience, you need to visit Bryan DeAnda at Carter suburb in Ballard. Like most , I dread the "car buying" process. Not so at Carter. Not only was the experience easy but Bryan truly listens and gets you as close to what you want as is possible. If you have shopped around , go to Carter and the difference will be apparent

Annette de Soto

Very friendly service and always helpful. We have always experienced efficient and friendly service here. And during COVID, we are especially happy about how well organized their space is. Everyone is wearing masks, plenty of hand sanitizer stations, and clearly marked spaces to stand in order to maintain adequate distancing. Thanks for caring about your customers and staff!

Molly Pitre

I bought a 2011 Subaru Outback from Vince. I never felt too presured during the sales process and Brandon in the Finance office made the process less than painfulf and respected my decisions with regard to buying all those extras. have to say this was the best and easiest car buying experience I have ever had.

Rachael Scheibert

Purchased a car here from Carlos Valdez. The process went very smoothly. I appreciate that I wasn't pressured into anything, and Carlos took additional time to explain each and every feature to me. Very professional, and a good experience overall!

drescobar

Had a very good experience yesterday purchasing the 2016 Outback 3.6R. Andrea walked my wife and I through the entire process with ease. Thank you Andrea for the great experience getting us into our new Subi. We love it!

Father Zilla

Tom Carter at Carter Subaru was very helpful and had an amazing hospitality that made me feel very safe and welcome! This is not you’re average dealership, it’s the best one! Get a car from Tom Carter!

burtonnk

We recently purchased a 2018 Forester at Carter in Ballard. Our salesman, Archie Witherell was helpful explaining the features and benefits of our new car. we highly recommend Archie. He is very knowledgeable and customer oriented.

Charlie Young

Very realistic about the condition of your car, and honestly assess the situation. Quality service and solid Subaru support.

Sara Svenson

We purchased a used Honda CRV. The AC didn’t work when we received it but it was advertized with AC. They took the vehicle and performed diagnostics (Only because there were several mechanics who could work on a Honda) and determined that the vehicle needed a new compressor as well as coils. The cost was about $1700. They took care of everything with no cost to us and ensured that we had a driver or borrowed vehicle for the time they needed to work. At the end it was a bit of extra work but given that I would have accepted a blue book cost adjustment they were above and beyond what we could have hoped for. Great service We purchased form Shelly and she was great. Thanks guys!! Gary and Sara (2002 Honda CRV)

Jennifer Jackson-Duenwald

20+ year customer of Carter's Volkswagen Ballard (now Carter's Volkswagen/Subaru/Audi/Whatever Ballard). Service side of the business is FABULOUS. Sales side of the business...not so much. They want to push you into what they have, not what you need, especially since VW has stopped manufacturing the Passat wagon for sale in the U.S. and Canada. Most recently, when our 2001/2 Passat wagon finally died a noble death, the salesman repeatedly insisted on trying to sell us a Passat sedan--not an option with two large dogs and three children, but he kept at it. I found a beautifully maintained, mechanically solid 2009 Passat wagon elsewhere, she now goes to Carter's (who, ironically, was the original seller) for service. I do not think that I would purchase another VW from Carter's, just because of the pushiness of the sales staff and their wholesale disregard of the customer's actual needs vs. their actual inventory. Sometimes you have to be honest and say, We don't have what you need, let me help you find a dealer who does, guys.

Jason Zhou

Had a great experience buying a new Subaru. Definitely contact the internet sales team for excellent service and respect.

A Pulgar

We had the best experience buying our beloved Subi here two years ago. Bill helped us and everything went by so smoothly. We come back for every oil change and enjoy the location.

Beth King

Great experience buying a new Subaru Crosstrek from Steven Mackie. Not high pressure, very calm and understanding. Love my new ride!

Joseph Tartakoff

I recently purchased a new Impreza at Carter Subaru. Lynette, the saleswoman, was wonderfully low pressure, spending her time answering my questions instead of trying to upsell me. (In fact, if I had a complaint it was that I was NOT presented with more options!) I highly recommend them.

Max Dube

1 in 4 Washington state residents drives a Subaru. This isn't by accident. A fantastic brand backed up with phenomenal service. Carter Subaru in Ballard is the only spot I'll ever take my WRX!

Durden Christi

I bought a car here last year. They gave me some misinformation and then didn't live up to their promise to "make it right." The car itself is awesome. Nothing bad to say about Subaru. Just remember to check all the facts that might affect your buying decision. These are car salespeople after all.

M Evans

We had a good experience buying our new Subaru here. Sarah Steele and Bill Koch were helpful, friendly, and low-pressure. We would definitely recommend them.

Nick Hinton

A+ for the parts department. Been calling around all morning to a few dealers for a part I needed asap for a weekend rebuild. Ryan, informed me they didn't have the part in stock, but helped me locate a nearby dealer that had the part. My experience over the phone was WAY better than those jokers in Bellevue. Thanks Ryan. You're a life saver! You earned my future business!

Sachita Shah

Great customer service! Love my Subie and they’ve been awesome about servicing it when it needed little things. No hassle and kind sales folks- thanks Edin!

Anastasia Perez

Got a great deal when I paid cash but it ended up taking 2 weeks before I actually got to take it home, instead of 2 days-which was what I was promised. Ended up losing the sale of my previous vehicle more than once. I got my money back, but very disappointed with the lack of transprancy. Wish it could have worked out, but needed a vehicle ASAP which is why I was willing to just pay cash.

Justin

Best car purchase Ive made was here (Summer '17). Quick, easy, great sales team - got a very fair trade-in and good deal on the new car, and the whole process was painless and actually enjoyable.

Maureen Stewart

Steven Paredes was super helpful with me financing my VW Jetta! Great guy to talk to and super trustworthy . Thank youuu

John Morford

Would buy again with Carter have bought two vehicles from them !!! An Honest dealership!!!!!

Lucas Atencio

Really enjoyed my experience here. Everyone from the valet to the service desk to the shuttle driver was so helpful. I appreciated their help with my factory recall. It was an easy, painless process. Thanks again Carter Subaru

C Taylor

Highly recommend salesman Steven Mackie if you're going to buy or lease a car. He's hobest, he's funny, he's kind. These people will treat you with love and most of all, will not pressure you. Seriously, you have to ask for sales if you want it; they won't creep on you and I love that.

Justin Trudell

Worked with a fantastic salesman (Bill Koch) in the search for a new Crosstrek. He was extremely friendly and approachable, and I'd strongly recommend him to anyone in the market for a new Subaru.

K Keeley

I finally retired my 2000 Outback, and picked up a brand new 2019 Outback from Shelly Martin in Ballard. Shelly provided great information for me to decide between the Outback and the Forrester, answered my questions about the new safety systems, and was very pleasant to work with!

Susan Stewart

Carlos Valdez was so wonderful to work with! So professional, kind and thoughtful. He made the buying experience an easy and stress free experience for us! Straightforward and accommodating.

melissa marenco

Purchased a car with Steven and he was great! 10/10 recommend him if you wanna purchase a car and laugh a lot.

marcus clyde

Awesome customer service. Steven Paredes helped me get the right financing for the car I wanted! Couldn’t be happier!

R

Steven P. in sales is very helpful, friendly and promptly responded to all of my questions. He made the car buying process pleasant and efficient. Highly recommend!

Doug Taber

Austin was my service advisor, he and the team over at Carter Subaru were absolutley slammed on the friday I went in. Despite having a crazy busy day Austin and the crew delivered. I never feel pressured to do anything unnecessary. 10/10

Barbara Dannenbring

Edin was very helpful explaining the steps to buy my Subaru and I would recommend Carter Subaru to anyone looking for a great NW vehicle!

Victoria Scouler

Steven Mackie was awesome. I told him what options I needed and my price range. He found me my vehicle (which I love) and saved me a great deal of time. Happy to recommend him.

Bisho Darra

Very friendly staff, easily serviced my Subaru in an efficient manner as well. The report with a checklist of the state of the parts of the car was amazing, very much appreciated.

Julie N.

Victor, and Carter Subaru Ballard, made this car-buying experience the most hassle-free and stress-free one ever! No pressure and low-key, I'll be recommending Carter Subaru to friends and coworkers looking to buy a car.

Montana Harkin

Great experience, plenty of used Subarus as well. I was helped out by Leighton. Great advice, not pushy, good experience overall. Would recommend them to friends and family.

Cheryl Madson

Just picked up my new 2018 Crosstrex from Lynette Rice. This is our second car we've purchased with her. She is very knowledgeable about all the upgrades. We will buy our next car from her.

Sarah Aho

Great salesmen who were not at all overbearing, were very knowledgeable, and obviously passionate about Subaru. I liked what was offered and the willingness to negotiate and work with me.

Benjamin Jarvis

Victor Nebre was very knowledgeable, friendly, and accommodating. Got us a great deal on a 2014 Impreza wagon with all the options and specifics we were looking for, and made everything easy. Great experience!

Dorinda McClure Payne

Mr. Nebre was exceptionally informative and patient with my husband and myself during the purchase process. We love our new 2014 Forester and will definitely look to Mr. Nebre and Carter Subaru for our next car. Sincerely, Robert and Dorinda Payne

Cyrus Yun

I purchased my Saab here when it used to be a Saab dealership. The technicians still service Saabs here and do a very good job. I've always serviced my car here and they are very honest and accommodating.

Nestor

Steven Paredes was amazing thank you for helping with getting my first car! Great Services and very friendly.

Matthew Lee

They were informative and didn't use high pressure tactics so as a first time buyer I thought the process went well. They answered all my questions so I really couldn't ask for anything else from a dealership.

Katherine Gooding

The service department here was great. Appts with loaners were actually available. Service was fast and good communication!

Haley Mateen

Picked up a new car with the help of Lynette Rice. Everyone there was very friendly and patient with helping to make what is obviously a big decision. Super happy with my new car!

Ronn Shaw

I love the family atmosphere of Carter! Brought my car here even before buying one from here. Ask for Edin!

Bryson Weed

Steven Mackie helped me find a car that fit what I was looking for. He was very helpful, never pushy, and worked to make the process very easy. Great experience shopping for a car there.

Adrienne Washington

We were out sight seeing. I really enjoyed my visit there. Here in Ballard the people are very nice and kindhearted... I'm going back there again..

allie scott

Great service -- kept me updated on everything throughout the repair process, plus they offer a shuttle or loaner car service if needed. Got a few major repairs done and had my car back the same day.

Wayne Balsiger

Nice dealer. Good sales people. Supports trees and other good causes. Easy to buy car from.

cynthia

Just picked up my new car from Archie Witherell in Ballard. Archie was great to work with, would definitely return when we buy our next Subaru!!

Patricia Dolan

Best. Dealership. Ever. I've never had a bad experience. From sales, to finance, to service. I will be recommending them to anyone that asks for a recommendation.

Maya Tizon

Steven gave us great service!

Marc Jones

My girlfriend took her outback to get serviced for a recall and an oil change. Tammy Morgan gave us a great experience and I would recommend her to any body that comes here.

Arthur Walas

Very helpful sale's personnel and no pressure environment. I bought what I was looking for. I would recommend this dealership to anyone who's looking to buy either new or used car.

bill

recently scored a used infiniti from Bryan DeAnda in Ballard...car was a real find & the whole experience could not have been better....kind, professional, quick, courteous, truthful...well worth the hour’s drive...looking forward to future car purchases with Bryan!!

Clappertonian Delight

Nice, neat, new, nice helpful kind people. Nice to get a loaner car, brand new loaner car. I know why they do that, but it's still nice to live like a rich person for a week.

Jill

Had a pretty good inventory and I had a positive experience buying a car. The staff weren't too pushy and gave the time and space I needed to make a decision.

Daniel Archer

Great local Subaru dealer. Very good service. They go above and beyond to help you. I highly recommend this dealership.

Milton Lewis

Good service department...but don't expect pickup and drop off...

Michael Hampton

The sales selection is not as large as Carter of shoreline but the service is quick and more convenient if you plan on hanging around the area and window shopping or getting a bite too eat.

Daniel Hachet

Sam took me for a test drive in a Honda civic and was super friendly and honest and not pushy :)

Marion Jarisch

Alex, in the Service Department, was very helpful a.d considerate. He made sure the repairs were done timely. Much appreciated!

David Ng

Pretty nice service. Free coffee and a clean waiting area. Someone stole my brown hat but I don't blame carter for it, or perhaps I should?

Brigid Ciganik

They are on it: organized, efficient, cheerful, AND masked. Glad to have this as my local Subaru place. Recommended!

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