Reviews of BMW Seattle. (Car Dealer) in Seattle (Washington).

BMW Seattle

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Car dealer

BMW dealer

1002 Airport Way S, Seattle, WA 98134, United States

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Information of BMW Seattle, Car dealer in Seattle (Washington)

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Reviews of BMW Seattle

feiyan zhang

Amazing and near flawless car buying experience! Benson was super nice and helpful with the process of finding and buying my dream car X3! He was very prompt, patient, and understanding with all questions I had, from X3, walk around and test drive to the final purchase process. He didn't pressure me to buy the car I wasn't interested in. I really enjoyed my car buying experience with Benson and the BMW Seattle team. Highly recommended!!

Eric Lockwood

BMW Seattle staff is professional, friendly, transparent and honest. After my mother’s car was recently totaled in an accident, she needed to find a new car ASAP. English is a second language for her and after having several negative experiences at other dealerships, finding a new car was the last thing she wanted to do. BMW Seattle was exceptional to work with at every level of the car buying process! We worked with Benson who was incredibly knowledgeable and dependable. There was never any pressure from him. Staci in finance was also very helpful and patiently walked us through each step. My mom felt valued and comfortable throughout the entire process. In her words, “that was the easiest car purchase experience I can remember.” I highly recommend BMW of Seattle.

Jeff Main

Impressive! From introductions to vehicle delivery there is great appreciation and attention to detail at every interaction. You’ll find, as I have, the experience at BMW Seattle is first class. In looking at other BMW dealerships, BMW Seattle proved to me they are a cut above the rest. I’d like to specially recognize and thank Zach V. for helping me find, locate, and ultimately deliver our new 2022 Alpina XB7; I’d also like to thank BMW Seattle’s GM, Adam N. and Service Advisor Josh L. for personally following up with me to see that all of my needs were met. This really means a lot. You will find, just as I have, that BMW Seattle highly values your business and is the only place to trust for all your BMW needs.

Ashley Strid

In short: if there’s a car here that fits what you want. This is the place to buy it. Don’t look elsewhere. I bought a cheaper car but Zach, Benson, Kalvin, and Rachel all treated me like I was a luxury customer. I just purchased a used 2011 Toyota Highlander. Zach was so amazing and let me see the car before it was even detailed. He then went out of his way to make sure everything was perfect and was so patient when I needed a couple days to finalize funds. When we found a spot of damage they hadn’t noticed, they did a whole other safety inspection to make sure the car would never have issues for me. They also kept apologizing for not noticing that spot of damage as if they were somehow inconveniencing me for making sure my car was super safe! When I came to get the car Zach had the day off and Benson took over and was so kind and helpful. They gave me a great deal on a cheaper car but treated me like I was buying the most expensive BMW. (Side note: be sure to take them up on their offer for coffee and use their yummy espresso machine). Will for sure come to them for any car needs in the future. Beyond impressed.

Vedant Mishra

I just purchased a 2022 BMW 530e Xdrive from BMW Seattle. I had such a wonderful experience with the dealership as everything was done with so ease. Hats off to Benson who took care of everything and kept us informed in every step of delivery. Benson explained features of the car in a very meticulous way. Always up front with any concerns and production status. Any delays impacted by shortages were explained well and put me at ease. Dealership Manager, Cameron and Finance Manager Randall made sure that there was no hassle and helped me lock in the price prior to price increase. Really appreciate the dedication and professionalism. Thanks again

Carl Anderson

I just purchased a 2022 BMW X-5 from BMW Seattle. As usual this was a great experience from the feeling out process, to ordering and finally picking up my new car. I want to thanks Blake, Cameron and Kalvin for all the time they spent helping me, and London for giving me a more fair deal. I have purchased a number of cars from BMW Seattle over the last 20 years and all of my experiences have been positive! They always take care of me before, during and most importantly after the sale. Fantastic group of people which also includes Alex in the service department! Again, thank you BMW Seattle! Carl Anderson DVM

Nate Stone

This is our second time back to BMW of Seattle and GD they know what they are doing. They are so dialed and professional — it's difficult to go anywhere else. Benson the Benevolent (my nickname, not his) helped us this go around with our purchase of an X1 to replace our X5 and it was flawless, stress-free, and genuine from the start. He was insanely helpful, responsive, and kind — things that feel hard to come by in the used car sales industry. Honestly, it's hard to find any industry where people seem to care about developing trust with their clients as much as they do here. We shopped around a bit but the experience here is so distinct that we are evangelical to our friends about why it's different here and why they should consider it an option when they buy. We are lifetime BMW of Seattle folks at this point. Especially as long as they have people like Benson (special shout out to Andrew at the service department as well). Well done friends. We'll see you in a few years!

Owen B

What a great dealership to do business with! I recently purchased a 2012 335is from BMW Seattle and my experience was was nothing short of spectacular. I contacted the dealership about the car as a younger out of state buyer who planned to make the transaction online, the whole team at BMW Seattle did a great job of ensuring that my expectations were exceeded and provided a truly outstanding customer service experience. If you are looking to purchase your next vehicle work with JOY LAYDBAK. JOY was a pleasure to work with because she took a great deal of time to speak with me on a regular basis and make sure that I was provided with a detailed walk-around of the vehicle as well as other documentation that made me comfortable buying a vehicle online and out of state. Thanks again to JOY, SAM, ANDY, and the rest of the team for the wonderful customer service.

U K

I had a very positive experience purchasing my custom-ordered X5 through BMW Seattle. They were transparent about pricing and discounts (both before and after the crazy car-buying market set in), had ready allocations to place my order (which is important in these times when some options can get pulled anytime due to supply-chain issues), applied no pressure whatsoever for add-ons (extra warranty and such), and most importantly, earned my trust in how they executed the transaction (they honored my refundable deposit when I had to cancel my first custom order as BMW had pulled an option that I had ordered, did not pressure me about BMWFS financing vs cash, and offered the same rate as BMWFS when it was locked in). Special shout out to my CA Robert, who was transparent, patient, and customer-focused from the beginning. He is very prompt and concise with his responses, and was upfront with me about the discounts and pricing; no beating around the bush. He (and BMW Seattle) offered me the best discount when I placed my first custom-order X5 back in Feb 2021 (sigh, it was a car buyer's market back then, and discounts were the norm) which I had to eventually cancel. I placed my second custom order for an X5 on July 19th, 2022 (after a long wait for both the 3rd row + Harman Kardon options to become available). Robert immediately placed an order for me with an available allocation, and I am extremely glad he did that. Had he waited for the end of the month (August 1st), the 3rd row and the Merino leather seats options would no longer have been available (which would have been a show stopper for me). Robert doesn't impose his views too much, but I changed a couple of options on my X5 based on his advice (brown poplar trim and ivory seats), and I am glad I listened to him! He also adhered to my special delivery requests down to the T. Long story short, if you are in the market for a BMW and reside in the Greater Seattle/Pacific NorthWest region, BMW Seattle should be in your short-list (if not at the top of your list), and with Robert, you will be in competent hands!

Marcel T

Just bought a new 2023 BMW X3 XDrive M sports package! I absolutely love it and Caden helped me every step of the way, keeping me informed on everything. He always got back to me immediately and took care of any issues that I had. Definitely somebody you're going to want to work with. Ask for him I'm sure he'll be happy to help you out!

Tim Nation

Just picked up my new 2022 X5 and wanted to say thank you to Karl and Blake for a great experience! This is my first BMW car (have owned several of their motorcycles) and wow, what a great vehicle! Karl was great to work with, he made the entire buying process easy. If you are looking for a BMW I would highly recommend Seattle BMW!

Function One

Hi Seattle! I was shopping for a new car in the region and found the best service in BWM Seattle! I am new to the BMWs, so Benson Yim and the team provided a good overview of the different cars, models, options prices, etc. I am a very picky ME engineer so Benson answered all my technical questions. At the end, I set my mind on an X3 to replace my Honda CRV. Once the car arrived, Benson walked me again through all the car features to make me comfortable with the new machine. Next, Rachel O'Sullivan was super helpful and friendly along the paper work process(i.e. finance/contract, etc.). She helped me to configure the most cost-effective package for my driving needs (miles, activities, etc.). Now I am a happy BMW driver wondering why I have not done this brand/car switch before!!

Igor Shapiro

Zack at BMW was nothing short of amazing. I sent an email to BMW of Seattle because I was inquiring about a 2022 M4 Competition, my dream car. I heard that there was a long wait for this vehicle in the range of 6-9 months. Zack called me and let me know that they have a few coming in within the next three months, and the first one that was coming in was spec'd out exactly how I wanted mine to be. In less than 2 months, Zack put me into my dream car. He kept me up to date with tracking information and was all around super friendly, attentive, and on point with his customer service.

Dmitriy Radionov

Excellent sales service. Calm, not pushy, patient, no hidden costs. Sales crew is knowledgeable and able to provide not-so-trivial solutions for individual needs. Karl was really passionate about my M5 order and followed through delivery, which took almost a year from the first visit, due to manufacturing schedules. Karl also showed me new cool features and made sure I'm able to use those. So far, best dealership I've been to in the last 2 years.

Harsh Patil

Karl Enemark was very calm and patient in trying to find the car we were looking for. He tried his best to find one quickly and have it turned around for pickup in a day. Not pushy like other dealerships I have experienced. Also, a shoutout to Randall for being quick and easy to get us out of the door and driving!

Ryan Helsten

I had a great experience trading in my truck and buying a 2019 X3 from BMW Seattle, thanks to Benson Yim. Benson made the whole experience a joy and it was like making a deal with a friend. He made sure our car was just right for us. We drove all the way from Puyallup to work with the best.

Ilja Serov

I bought 2 cars from BMW Seattle and both times it was perfect! Most recently, I was working with Benson on the custom X3 M40 order and despite all the industry-wide delays, everything went great and Benson was extremely helpful!

Shaun Ibe

Search no further and ask for Benson! A great experience from ordering to picking up the car. Communication on delivery, outstanding customer service, the whole package!

Andre Jankowski

I had a really bad run in with a BMW dealership back in 2017 in Rhode Island, so much so that I never thought I would wander into one again. Now maybe it's the Seattle Freeze but when I step foot into this BMW dealership in Seattle my experience was off to the same start. The people who greeted me were just a little cold and not very welcoming. Luckily I was working with Zackarey Singh who I cannot say enough amazing things about! Zackarey was so helpful and not pushy at all! I walked in just to peek at the X5, maybe do a test drive, and I walked out of there having ordered a custom built X5 45e... Now I had to wait for weeks. During the waiting period Zackarey made sure to always respond to my texts/calls with updates and even just to check in. I ordered the car on November 4th 2022 and I don't know how they did it but some how my car was ready for pickup on December 31st 2022 (which means I got to take advantage of the EV Tax Credit, so I was happy)! I worked with Rachel O'Sullivan in Finance and when I walked into her office she had an open bag of Pistachio's. Now I have an airborne treenut allergy and when I said something to her, without hesitation or judgement, she made accommodations for me to do the paperwork in a different location. The location ended up being in the garage where my car was set up for pictures and to be driven away (definitely some amazing treatment)! Both Zackarey and Rachel encouraged me to bring my dog in to check out the car and hangout while we did paperwork and got everything completed. My opinion of BMW sales/service has done a complete 180 because of these two amazing people. If you are in the market for a new BMW I seriously can't say enough amazing things about Zacharey and Rachel, so ask for them and I think you'll be pleased!

oliver yang

I recently purchased a 430i Gran Coupe from BMW Seattle. Karl Enemark was awesome to work with. He was very responsive with his communication and gave me a better deal than any other dealership around the area. Additionally, after my vehicle arrived, Karl not only followed through with his deal, but he was able to get me additional discounts with the lowest APR possible. Karl is very honest and was super easy to work with. I really appreciate all the effort you put into helping me with my first BMW purchase. I will definitely be back for another car and thank you for this awesome buying experience!

Frankie Carroll

This was The Ultimate Car Buying experience. I was just “window shopping” online and saw a 2021 X3 that was just perfect. A few clicks later and Joy Laydbak reached out via email at my request. Joy is absolutely incredible! A few emails back and forth a quick phone call and I was off to the dealership. Once there she was busy with another client but she came right over and handed me over to Blake Downing who was FANTASTIC! He got my trade in appraised and got me a great offer. Price of the new X3 was also a breeze. I’ve purchased a few cars and this was the most hassle free experience I’ve ever had. Oh I forgot to mention the X3 was still in transit to the dealership! So this was all done without even seeing the car in person. We agreed on all terms, I left my deposit and went home. 4 days later I picked up my beautiful new X3 and I could not be happier. If you’re in the market for a BMW go see Joy and Blake at Seattle BMW they are simply THE BEST.

Brian Holly

I had a wonderful experience buying my beautiful 2019 X3 from BMW Seattle, thanks to Benson Yim. In this day in age where you can buy a vehicle with little-to-no human interaction, and without going into a dealership, Benson renewed my faith in the traditional car purchasing experience. The process was seamless from beginning to end, which is not something I've experienced before. I've purchased several cars before, new and used, and the experience was always more time-consuming than fun. Benson took the time to answer my questions patiently, and he did not pressure me into buying something I didn't really want even though I was going back and forth between several cars. In addition, it can be somewhat intimidating purchasing from a luxury dealership, but Benson made it a down-to-earth experience. I also want to thank Randall Nakamura for contributing to the pleasant experience. He made the contract signing experience light and informational. He also saved me a trip to the DMV! Everyone I interacted with at BMW Seattle were welcoming, pleasant, and helpful. I definitely recommend purchasing from them!

Randy Pagulayan

aside from the length of time it took to get the vehicle (i ordered a 430i xDrive convertible back in august of last year), the experience i had with BMW Seattle was stellar. i worked closely with kalvin and benson, who helped me (over the course of 9 months) stay up to date on the progress of the vehicle (knowing that the delay was not something they could do anything about). that said, the moment the car was in seattle, they were able to help expedite every opportunity they could. kalvin kept me up to date on things (even in his off time) and benson couldn't have been a better person to close out with. he was super approachable and very helpful when i finally was able to get the car. even afterwards, he's been super easy to reach out to for assistance. both of them even helped secure an APR that was way lower than current rates due to the car taking so long. this is my 3rd car from BMW Seattle (dating back to 2006) and my experience with kalvin and benson were by far the best.

P D

Friendliness, honesty, and helpfulness. My service advisor always treated me like a VIP friend, and always gave honest advice on how to address issues with my car. Very clean lobby, and good coffee as well. My wife and I have been going to BMW of Seattle to service our cars for the past seven years.

Ryan Hannon

We gotta highlight Caden’s amazing service. Go see him. Also, Andy took great care of us in finance. Thank you all. You have lifelong customers now. Ryan & Arturo

Victoria Butcher

Best Vehicle purchase experience I've ever had. Top-notch from the first interaction. My salesmen was Benson Yim. I live several hours from the dealership, so most of my interaction was on the phone via text. When I asked for videos of the vehicle I was interested in, I received them promptly. When I had questions about the videos, they answered all of my questions without ever making me feel like I was a hassle. When I arrived at the dealership, I was helped and showed the vehicle, and treated with respect. Being a woman, sometimes that doesn’t happen. From start to finish, my time was valued. I honestly couldn’t have asked for a better experience. In the last year, this is the fifth car I have purchased this year, and this was by far the best experience I have had.

alex truman

Just wanted to share my experience this week at Seattle BMW. This was the single easiest car purchase I have ever made. All done inside of two hours. BENSON was my sales specialist. Very attentive and on top of stuff. He made a dreary process fun and enjoyable. 10/10 rating!

Jianheng Qiu

Just picked up my car. Thanks to Benson Yim, we got a wonderful shopping experience. He is a very nice guy and will help you achieve good deals. He will answer all your concerns and questions. Feel free to ask him for help! BMW Seattle is also a good dealership. I do recommend taking a visit here.

Alex Yoon

I had a great experience with Benson. Knowledgeable and helpful throughout the process that went a lot longer than expected due to the delay in buying out my lease for trade in. I initially went to the dealership on the Eastside just miles from my office but wasn't treated well. I am very happy to have another BMW dealership not too far. Extra 20 min drive was totally worth it with Benson.

M

5 stars. Our sales person BLAKE? Five stars. We went on new yrs eve, understandably busy and it took a few hrs to finalize. Was a bit hard w a one yr old, but everything worked out. I was happy w how easy it was to communicate w Blake and team. (In contrast, I went to the Tacoma dealership during the snowstorm, w my baby in my arms and the sales guy didn’t hold the door for me and baby as the wind blew it closed on us). Fair pricing, willingness to negotiate, large inventory. Recommend this place for anyone. Ask for BLAKE !

Saurav Thakur

Very smooth experience in BMW Seattle. I purchased BMW X3 from this showroom.Thank you Karl, Racheal and Kalvin. Complete support was provided at each and every step. Minute details about all features in car was explained diligently. All paper work was handled quickly and with utmost care. Overall very professional and hassle free experience.

Jing Yang

I got my very first BMW at BMW Seattle and everything was great. Karl was very friendly and easy to talk to. Ordered my 2023 X3 and picked it up very quickly. Karl was patient throughout the process and helped set up everything in the car with my keys and phone so I was ready to go! Thank You to Karl

Maya Young

Purchased a Mazda CX-5 with the help of Benson, Colin, and Staci. I was very happy with the deal that I got. Colin was very kind and patient, and I didn't feel pressured at all. Staci was really thorough and did a great job explaining each document. It felt like a special experience, and I'm thrilled with my new car! ☺️

Emily Caley

Best buying a car experience! Friendly staff and great customer service! I felt very supported throughout the whole process, and all my questions were answered. I walked out feeling very confident and happy. Patrick Walker is an amazing salesman!

Craig B. Davis

Super happy with the Sales Department at BMW Seattle. We were offered a declined delivery on an i4 and Robert/Rachel made the process hassle-free and extremely efficient. (in and out in 2.5 hours!) That was just a week ago, but already as I look around and reflect on an incredibly rude text exchange with another dealer, I see how fortunate we truly were. No markup. No last-minute gouging or upselling. Just a car, for MSRP, and friendly service. Thank you!

Brian Nguyen

Benson was great salesman. He provided plenty of details and support through the buying process. It’s the second vehicle that I’ve bought from here and I would definitely come again for my next one :)

David Munguia

Michael, the service Foreman came outside and test drove my car. He assisted me with service questions; while continuously showing patience with the car and myself. Generally service is ok, but today it was excellent.. Big note: I did not have an appointment. Thanks again.

Suling Gianelli

Great experience buying our X5 45e from Karl. Kept us informed throughout the process (preorder through delivery), and made the experience so easy. Definitely would recommend Karl, and BMW Seattle as a whole, if you are in the market for a new luxury car.

Aster He

Just got my first car here! Overall I have great experience here both pre sale and post sale. Benson Yim is a very nice guy and was really helpful during the purchase process! He’s super patient and customer obsessed. He knows very well about the vehicles, answered all of the questions, walked me through all the features. Even after the purchase, he’s been continuously offering kind help. Also, Cameron, a nice “young boss” lol, helped me get a good APR and Rachel, the financing officer made the financing process clean and easy.

Roger Tan

I worked with Karl E. to order a 2023 iX. Being a new model they've been impossible to find and Karl patiently worked with me to order the car and kept me updated on its progress through the process. He was always very responsive and understanding. BMW Seattle was also able to get an allocation earlier than other dealers I've heard, so I was able to get the car earlier than others elsewhere in the country have been reporting. I appreciate the lack of attitude and that everyone was welcoming and willing to help. Definitely recommend this dealership to anyone in the Seattle area.

BMW DIY Guy

Full disclosure: I have worked WITH BMW Seattle for several years now but do not work FOR them. I come to the dealership from time to time to film Youtube content for my channel. This is uncompensated work, that they allow me access to the cars. When it comes to buying cars, I am as much a customer as anyone else. Now that said.. I cannot recommend BMW Seattle more highly, coming from multiple experiences with this dealership. I have always viewed the "stealership" as the enemy or adversary when buying a car, and expect even a good experience to be just icing over a combative sale. That is not the case I have ever experienced here, and instead I have found a leadership and facility staff to be eager, hardworking and enthusiastic about the brand. They get clear guidance from the top of how to work with customers, give the best possible experience and make it positive. Sure, its always possible to find some scenario while working with the public, that is negative due to a particular day, or person, or even attitude. Seattle staff though seem always on point, from sales, parts to service, and ready to help. I have purchased one car there directly now 2 years ago, my family has just bought one more, and now I have my FIRST EVER ordered new car in the works. When I go looking for a change of vehicles for anyone I know, or my family, I START here every time. I have confidence in the staff, and even with a used car, knowing they put their reputation on the line and wouldn't knowingly sell a bad car. While there are two other BMW dealerships in the area (one is ok, the other is beyond saving, don't go there, not saying names on purpose), you should come to BMW Seattle every time even if it is a longer drive. I even read recently of some Oregon BMW dealerships MASSIVELY marking up new incoming models, when OR folks should just drive to Seattle regardless of the distance. So wrapping up.. the leadership of London, Adam and more, and the sales staff (specifically in this case) of Ian and Kalvin and more, are absolutely fantastic. If you are looking to buy a BMW, new or used, this is the place you should come almost regardless of distance.

Kiran Awate

Purchased my first ever BMW from here and it was the smoothest process. Robert was my assigned sales adviser. From the day of placing the order till car was delivered, Robert had been prompt in responding to all my questions.

Sam Otis

Nik and team was able to get me in at the last minute when my engine started to stutter and sound like it was going to turn off while I was driving the car. He was also able to secure a loaner car at the last minute, which was a real treat since I usually have to schedule two weeks out to get one. The car has been running great since I picked it up. Icing on the cake was the car was washed and it even seemed cleaner on the inside than when I dropped it off.

Phillip Lin

Shad was amazing after setting expectations and communicating changes such as the loss of certain functions due to supply chain issues or the such. His estimate on when the car was available was almost to the day. I also appreciated not paying a market price adjustment.

Snoochie Buchie

Everyone there is so friendly! I called in needing the parts department and I got transferred to Rebecca by accident instead. Everyone in parts was on the phone, so she walked over to the parts department and got me in contact with Corey. Corey then got all my questions about a potential classic car purchase answered and I am really excited to do more business there. Thank you all so much! Cheers!!

Nisha S

Service was the best. My sales rep, Zak Elhabbassi, went above and beyond any and all expectations from the first phone call to now, even after the purchase. He helped me find the car best suited for me, answered all my qs and showed me examples of cars in stock and in transit (he sent me pics via phone and also walked through the garages with me at the dealership) to help me understand what the color and model would look like, also let me test drive. He answered all my questions promptly over phone/text and so patiently when at the dealership. It took me hours to finalize the car I selected and he was there patiently leading me through the process. I sincerely appreciate all the work, effort and time put into helping me get a car that is everything I wanted and more amazing than I could have imagined! Thanks!

Hrishikesh Ghorpade

Got my Brand new X3 couple of days back and I must say I got it from BMW Seattle because of Benson Yim. I am always very confused when it comes to big purchases but benson was very patient and answered all my questions very promptly. He was very responsive on messages even on his day off and worked hard with his managers to get me the best deal. I don't want this review to be about bashing other locations but you'll definitely find a huge difference in how you are treated here vs other BMW dealerships. In the end, I was at peace that I got the best deal and was happy about my purchase.

Erli Cai

Amazing experience. I’d like to specially recognize Karl for getting me a good deal for this new X3

Pam D

We just wanted to give a huge thank you to Robert Gerth and Benson Yim for helping us out with the purchase of our 2022 BMW X5! Not only was this was our first time purchasing a BMW, it was also our first time purchasing a vehicle without seeing it! Both Robert and Benson were very knowledgeable, patient, attentive, responsive and supportive throughout the whole buying process. And when we picked up the car, Robert took time to walk us through all the features of the car and to be sure we were properly set up. We also want to give a positive review for Staci Resnikoff in the finance department because the financing process was super easy, smooth and efficient (and we did all of this with our little one present!) We can’t say enough of what a positive experience this has been and we highly recommend BMW Seattle!

L

Robert Gerth is my salesman. Robert knows his product, a true professional, easy to work with -- no pressure. I have a beautiful new BMW. Thank you BMW Seattle and Robert:)

Raed Masri

I drive extra miles to go to BMW Seattle. I really appreciate working with my Service Advisor Nik Zeynalnia. He is very knowledgeable and honest. The dealership has been always professional in conducting business with me and treating me fairly!

Dr. Eric

Thank you BMW Seattle!! It is so helpful that you offer Valet service. My vehicle was picked up where I work and brought to the downtown service center for an oil change, but then discovered I still needed the rear camera updated software through the BMW recall. The Valet came back a second time to my work location and brought an X5 loaner since they needed my car overnight. The next day, Valet brought my vehicle back to me with all the work completed. I didn't need to lift a finger during this streamlined process. BMW Seattle really takes care of their customers. Thank you so much.

Haleh Olsen

Professional and timely service. Knowledgeable staff who are genuinely wanting to help. My experience in the past with other luxury car dealerships has been less than stellar so I didn't know what to expect. After my very first visit to BMW of Seattle, I knew I was going to be a customer for life. I found the car I liked, bought it, and brought it home easier than buying a pair of socks! I am comfortable, confident and excited about my purchase - and walked out knowing I have a team at BMW of Seattle. I highly recommend them.

Jelena Joffe Weil

Had a wonderful experinece purchasing a new X3 with the help of Benson. He was able to quickly find us the car we were looking, arranged a test drive (stayed late to accommodate our schedules) and helped us get everything signed in a matter of hours, from the first call to the keys in our hands! Staci (finance manager) was very helpful and considerate too. Overall, wonderful experience with the BMW team - thank you all!

Nikki S

GREAT EXPERIENCE! I was lucky enough to work with Benson to help me find my dream car... within my budget (lower even). My car wasn't even on the website yet, but I had to have it and Benson made it happen. I couldn't be happier. I wanted to upgrade from my Jeep, but I knew nothing about BMW's other than that I wanted one haha. ....Especially to be able to go skiing, because the passes have been a little rough. Benson was great with educating me on what the car could do. I felt under no pressure at any point to make decisions I was uncomfortable with. I've taken the car up skiing twice already and it handles amazingly in the snow! I'm very happy with my decision and can't recommend BMW Seattle and Benson enough. Seriously, ask for him when you head to the dealership!

Chelan Humenny

I was blown away by my car buying experience here! Not only do I feel that I got an incredible deal, but I felt comfortable, respected and taken care of every step along the way. That's huge. I've accompanied my family for some of their car purchases, and they weren't treated nearly as well at other luxury dealerships. Blake was my sales representative, and he treated me with kindness and patience, never pushing me as car salesmen are known to do. Randall, the finance manager, further enhanced my experience. He was warm and funny, never pushing me either. He even let me keep the pen I used to sign my documents because I loved it so much; it's the little things! Before leaving, Blake was sure to have a bow on my car so I could commemorate the exciting moment and also provided an awesome restaurant suggestion should I want to go celebrate with dinner after. Reflecting on it all the next day, I feel assured in my purchase and extremely grateful for the experience that Blake and Randall provided.

L B

This is my second purchase of CPO BMW purchase. This is a first time I purchased from Seattle BMW. I was looking for a very specific model that comes in the very specific package - which does not happen often. So once car is found - time is of the essence to secure it. The entire experience was awesome. I worked with Benson Yim and entire transaction was amazing. We conducted all the dealing via email and phone (and I had very limited time between work meetings). I also secured the deal I felt comfortable with (and Benson really worked with me on the deal). The entire transaction was finalized over the email, and all I had to do was to show up at the dealership to sign final paper and drive off the car. I loved the experience; the deal and I got; an attention and service Benson has provided. I will likely be on the market again in about 2-3 years and will certainly head to Benson @ Seattle BMW.

Janith Johnson

After a months-long search to replace my beloved Prius which was destroyed in a snowstorm, I was hesitant to make the purchase from 1200 miles away. Benson and Staci helped me every step of the way by making the out-of-state transaction as clear and easy as could be and I couldn't be happier with my new adoptee. Thanks, guys!

Mohammed Ahmed

I had a Trade Show Assignment for School, and needed to find a company that I would represent there. I called a lot of dealers, most of them would rudely say no. When I called BMW Seattle, the people here picked up the phone and helped me out a lot. They connected us to management, and those guys were on top of things, doing there best to help us out. Mr. Caley was an amazing person to work with. Me and my partner had meetings with him, and he was always quick to reply to our emails. I didn't purchase anything, but I can tell by the people who work here's attitude that you definitely will enjoy your visit here. By far one of the best experiences I have had working with these guys. I would highly recommend this place. I can't thank them enough.

Denis Serdiuk

I've bought a pre-owned car at BMW Seattle recently and while I'm not big fun of writing reviews Benson and team worked hard to deliver the most exceptional service and I appreciate experience. They offered a good deal on trade-in and were flexible to negotiate final terms. There were couple minor hick-ups along the way but guys were reasonable and I tend to think they went beyond and above to solve issues as soon as possible. Well done!

Rylie Skellenger

Absolutely loved working with this dealership! This was my first time ever buying a car and Benson made the process so seamless! Even though I bought a used vehicle, he treated me like I was there to buy a new 5 series and I truly appreciated that. The vehicle itself is clean, well maintained, and one of the few used vehicles that passed their inspection. Definitely will be coming back for future purchases, and I highly recommend working with Benson to find a car you love.

Cang Do

I just purchased a 2022 BMW X4 from BMW Seattle. This is my first time working with this dealership. Great experience from the ordering process and finally to picking up my car. I want to thanks Karl Enemark at BMW Seattle. He was great to work with. He took care of all my ordering questions and paperwork requirement for trade in involved across States. Both the delivery and financing of the new car took less than an hour on Delivery day. Very impressive. Overall, great experience and will definitely come back.

Tim Norton

Great experience getting my all electric BMW i4 M50 at BMW Seattle. Car is great! performance you expect from a BMW M. Sales staff was very accommodating with my needs and timeline. Karl was my sales guy and he made sure I was taken care of every step from pre-order to delivery.

Ashish Garg

Recently purchased my first BMW from Karl in BMW of Seattle. Honestly, the experience was nothing less than perfect. Even though there is shortage of cars, he helped us get a car we wanted and patiently helped us every step of the process. The car was delivered before time. He also gave a detailed walk through of the car at pick up time :)

chaitanya tiwari

I had awesome experience buying car from this dealership. Karl has been awesome and very patient and helpful in selection and process. There has been a mix up with another car to start with but they made up for that and ensured seamless purchase of loaded Pre Owned BMW. Highly recommended!

John Delaney

I would like to give a big shout out to the service department at BMW Seattle! They’re super busy and booked up well in advance because they’re so good, but when I needed a routine service call on a tight deadline they went out of their way to fit me into their schedule. They even did some rush windshield repairs. Car was returned beautifully washed. The team here really goes out of their way on customer service. Super grateful!

philip johnson

Went in to buy a used BMW, waited a little longer than I wanted to for it all to not turn out. HOWEVER, Joy was great and I recommend her 110%. She will take care of you. The process was fun and enjoyed getting to know the brand again.

Sean Riebel

After working hard her whole life, my wife decided to buy her dream car and we were lucky enough to have Benson Y as our sales person, he never pressured us and was very helpful and continued to keep us up to date on our cars status. We were in and out the days we visited and he made buying her new car so easy. 10/10 Would recommend

Angel Li

We came in for a used 2019 X1 and had a great experience here with Ashraf who was genuine, friendly and worked hard on getting us a price we feel happy with. We went to a few dealerships on that day and this was definitely the best experience. People there seem genuinely happy about their job and that’s always a good sign :)

Mellina White

I had a fantastic experience at BMW Seattle. Everyone there is top-notch and focused on giving the customer a fair deal. The whole experience from the test drive to picking up my car was smooth and enjoyable. I highly recommend you work with Benson :)

Michael Yang

BMW of Seattle did a great job in processing my trade in and getting me out the door in the M3! From beginning to end they were fairly transparent with pricing and the process. The show room was clean and the cars were even cleaner! What gave me piece of mind of purchasing an M-car is when Karl E told me to let the car warm up before we went on a test drive. In owning an M-car himself, he had tons of knowledge in the area! I'd also like to thank Caden for helping with the bank process and allowing me to take the car back to my house up north for wife approval! Both gentlemen helped make my experience so much better and I highly recommend BMW of Seattle!

Madie C

Ashraf was our salesman, and he was amazing! He went above and beyond, and we couldn’t be happier with our purchase! The customer service at BMW Seattle is the best we’ve ever had.

Soes Hla

I had an excellent car buying experience at BMW Seattle thanks to Benson Yim and Rachel O'Sullivan (Finance Manager). My first car purchase attempt did not work out due to delays in securing my trade-in's title (outside our control). However, Benson kept in touch. When a new 2022 X3 that matched our specifications became available, Benson contacted me and I went straight to the dealership. All the paperwork went smoothly and I drove home with a brand new X3. I highly recommend working with Benson Yim and Rachel O'Sullivan!

Tam Dang

Thank you, Benson Yim. We had awesome experience buying our new X3. You helped us selecting the right options with we wanted for the car. You also, helped us with getting a good trade in value for our old car. You made the car buying process seamless and quick. Highly recommended working with Benson Yim at BMW Seattle.

Christian Traina

Though I was buying an inexpensive used car rather than a new BMW, the staff at BMW Seattle treated me like I was their best return customer. There was an item I wanted to be rectified on the car before purchase and the salesperson I worked with, Benson, made sure it got sorted the next day. I looked at a few used vehicles at other luxury dealers and the experience here was by far the best.

Damian H

Fantastic experience with Andy Werner. Showed up at 3:30 PM on a Thursday, drove away with our CPO X1 at 7 PM. Couldn't have asked for a better process. Will be back for our next BMW!

Onur Mete

This is a great dealership. Had an amazing experience with a client advisor - Benson Yim. Benson was very knowledgable about cars. He helped us get a car that fits our needs and budget. Benson was very patient and helpful with the process. He and finance manager was very clear on the options and never pushed us to a decision. Next time I need a car, I'll be calling Benson.

Albena Cara Ingalsbe

This is the fourth car that we’ve purchased from Lithia Seattle. Why? - credible and objective advice from the the sales specialist every time; - competent, patient and seamless support from both the sales and the leasing specialists (Michael and Staci) - dependable vehicle maintenance care after purchase since 2002. Special call-out on this last purchase: Michael Albright came on his day off to help us finalize the purchase and even through the first three cars on our list sold literally while we Were standing in the lobby, he persevered and found an option that had not been even listed on your website yet that worked. He remained calm, unhurried and easygoing throughout what could have easily become a very frustrating experience and turned it into a win for us both!" Thank you.

Valerie Bauch

We had an excellent buying experience. All departments seemed most helpful and professional. Yim Benson sold us our car and was most helpful and patient.

Eric Lo

I worked with Karl Enemark to purchase my brand new BMW X3 and I could not be happier with the service Karl provided. From first connecting online to order the X3 to finally picking up the vehicle a few months later, Karl was a pleasure to work with and I’d highly recommend anyone buying from Seattle BMW and working with Karl!

Dave Curry

First class buying experience. From preorder to delivery, Benson Yim provided top notch service. Everyone we encountered at BMW Seattle was friendly and helpful. Highly recommended.

kimikaos

This was the most incredible experience I've ever had at a dealership or in any retail business. Benson Yim is the best. I purchased a pre-owned Acura MDX but was treated like a BMW buyer. I saw the car online and drove up from Tacoma on short notice. Karl was able to show us the car despite his busy schedule. Karl was friendly and transparent. There were no hidden markups; the purchase price was the same as what was online. It was very straightforward with a no-pressure approach. Given the circumstances, Benson took the initiative to complete our application as we were waiting with a restless toddler. It has been the most pleasant and smooth process. He was friendly, communicative, genuine, and honest. Benson made arrangements for me to return the following day because the finance department was extremely busy. He had gone above and beyond in every way. They even offered me better financing upon my return. On contract signing day, it took only 1 hour. Staci Resnikoff from financing was very friendly and easy to talk to. She was very thorough and made the process easy and stress-free. Benson & BMW Seattle has set the standard for exceptional customer experience. I highly recommend Benson Yim.

Jonathan Lui

Fantastic shopping experience at BMW Seattle with Karl where I got my 22’ i4. Karl was always responsive to all my enquiries and took the stress out of getting a new car.

Sebastian Mocanu

If you finally decided on getting yourself the ultimate driving machine, then all you need to do is ask for Benson when you get to BMW Seattle. He helped us pick the right car for us, walked us through the process and we left with our new car in a matter of hours. It’s the attention to customer needs and the feeling that they are always one step ahead clearing the roadblocks for you that makes all the difference. thank you for the 5-star experience.

Rio Rados

BMW Seattle has always gone above and beyond the call of duty to not only help us find the right ride to buy within the last decade, but has offered the best in terms of service care. Their customer service has always been stellar. We’ve been battling an ongoing (two years to date) difficult to resolve issue with our X3 a year after the manufacture warranty has expired. BMW Seattle themselves has extended the warranty coverage for this issue until it can be resolved. For that we are truly grateful and they will continue to earn our business.

Tom Culver

Buying process was seamless, salesman was knowledgeable and enthusiastic about the product, they went out of their way to accommodate me

Christian Severt

I recently bought my 2021 M4 from Benson Yim. He was quick to work with me on not just what I needed, but what I wanted. He really took care of me and I greatly appreciate it! I will also say I really appreciate Finance Manager Andy Chau, he was very easy to work with and made the financing process very easy and is always fun to talk to! Thank you BMW Seattle!

Nick Wright

Talk to Benson Yim! He made the buying process for my wife and I's amazing new X5 a real pleasure. He was transparent, responsive, and made us feel like part of the BMW family. We are loving our X5 and will certainly be coming back for more!

Julie Siderius

2nd new car purchase through BMW Seattle! Great experience working with Karl! Highly recommend both BMW Seattle and Karl!

Matt Galvin

This is by far the best dealership I’ve ever worked with. The general manager, London, has created an incredibly professional and personable environment that got me even more excited to purchase my car. The entire staff was very helpful and courteous, and they went out of their way to make sure I was comfortable during the entire process. Specifically, I cannot say enough high praises for my sales rep, Kalvin. I got very lucky being set up with him. I had a unique purchase that required long travel to purchase and a lot of coordination over the phone and email. Kalvin was so helpful, patient, and thorough that my experience could not have gone more smoothly. BMW Seattle clearly sets a new bar for customer service that all others should learn from.

Ronald Chan

We just purchased a vehicle from BMW Seattle via Benson and Andrew and the experience could not have been better! From the start, Benson was transparent when negotiating pricing options, vehicle availability and most importantly, advising us on the right vehicle for our needs and price point. The vehicle financing and pick up process was seamless as well, Andrew was well prepared and direct with no hidden agenda to push warranty/vehicle protection plans that we do not need. If you are in the market for a BMW, definitely reach out to Benson and Andrew at BMW Seattle!

Chuthamart amnuayvittayakool

I came in w/o any expectations and probably walk out without any dream car. ZAK help me find my new and dream car and also give me very good price with trade in car. ZAK never push me to purchase instead he try his best to find the deal that fit with my budget. The car that I purchased from them way pass my expectation and I finally enjoy driving my new car.

Iamandii Razvan

I had a great experience shopping for a BMW here. I worked with Zak and I loved it. He is very professional and helpful. Awesome job! This dealership doesn’t markup their prices like everyone else. Accessories are also very well priced.

Paul Lisagor

We recently purchased a pre-owned Tesla from BMW Seattle. While we expected that the folks there might not be able to answer all our questions about the car, Zak was actually a great help. He did research on his own to try to understand how Tesla offers their features and went above and beyond to make sure we had the information we needed to make a decision.

Peter Li

I have taken my car there for oil change, brake fluid flush, and alignment. My service advisor is Nathan Morrisette. I have had great experience with his team. We had a miscommunication, but he kept his cool and took care of the problem professionally. Great guy. Great work.

Yi Zhang

Karl at BMW Seattle is the best sales person I have worked with in ally my previous experiencing of car purchasing. He’s a fast responder, accommodating, and try very hard to meet the needs from us. I would definitely recommend to reach out to Karl when you consider purchase a car from BMW Seattle.

Chad Gardner

We worked with Karl reviewing all the options as our BMW X2 lease was coming due and are very happy with the new X3 we brought home today. Karl provided all the details and customer service that exceeded expectations. We look forward to working with him again in the future and recommend Karl and BMW Seattle for those looking for their next BMW.

George Wickersham

I purchased a new 2021 530e xDrive from Ashraf Aried and I have to say that the experience overall was fantastic. Ashraf didn't play any games and was an honest broker throughout the negotiation process. I love the new 5-series, and feel like I received a fair deal. I will definitely look up Ashraf when I go to replace my next vehicle.

D B

Working with Shad was a great experience. He was very helpful with helping me build, order and take delivery of my vehicle. Everything was as promised and this has been the best car buying experience I have ever had, hands down.

Sarah Featherly

Benson Yim is the best! Even though I live across the state in Spokane, he helped me get into a new car over the phone. He was prompt and so nice, and keep in communication with me through the entire process. I highly recommend BMW Seattle - and ask for Benson if you’re looking a great experience. And Randall Nakamuru was quick with all the financial paperwork and super friendly. Thank you BMW Seattle!

Jacob O

First time experience buying a car and i couldn't be more happy with the choice of going to BMW Seattle. Karl was such pleasure to work with, transparent in the negotiations, no BS at all or with anybody at the dealership. Super easy and fun process, would absolutely recommend going if your thinking about going BMW. Thank you Karl for everything!

Yingying Xie

Andrew Massart is the best service advisor we have ever had!!!! We have been to multiple dealer services. He is just so professional, efficient, patient, friendly, and thoughtful! He always goes above and beyond his job to assist us. We needed to go to a ski lesson on the mountains today and he managed to make sure that we have the safest rental car on time. We didn’t know what to do but he stayed late and figured out a solution for us. We will always come back to him if we need a service appointment!!

Richard kemp

Just bought a wonderful SUV from Benson Yim. He really knows the cars and gives wonderful customer service. Everything went just the way he said it would and the car was delivered perfectly. Contact Benson if you want a great car buying experience.

Salena Nith

Great service from start to finish. I was on the market for a new car and as many places are experiencing shortage of cars, I didn’t think I would find a car anytime soon. Zak was able to find the perfect car for me and was very helpful throughout the process as this is my first experience buying a car! The rest of the team were also very friendly and went above and beyond with their service! Highly recommend this dealership!

Leo Kapust

I recently purchased a used vehicle from BMW of Seattle and had a very good experience. My salesperson, Blake, was very helpful throughout the entire process, he was very patient with my many, many questions! I would highly recommend working with him.

Zengdi Gu

Just bought an SUV here and our experience with Benson Yim was exceptional! Benson is very resourceful and provided us thorough overviews and comparisons of different car models we were considering. He knows the new build options very well and offered great suggestions on adding or dropping options based on our needs and budgets. Most importantly, we never felt any pressure from Benson, and he's been very patient with our questions on car built, pricing, financing, and etc. Would definitely recommend Benson to future car buyers!

Katie Garcia

I came into the dealership thinking I knew what I wanted… Benson was SO patient with me in answering all my questions. He genuinely cared about my experience and wanted me to be happy in my choice. I also had the pleasure of working with Zach. He was patient, kind and knowledgeable in their cars. Really enjoyed my experience at BMW Seattle, I highly recommend coming here to buy your next car and ask for Benson or Zach!

Rafael Felix

If you are in the market for a car, this is THE place to go. I’ve been fortunate to work with Zak Elhabbassi, and from day 1, he has been incredibly attentive, personable and gone above and beyond to help me find the car that I want (especially in this market). Zak has been transparent throughout the entire ordering process and has been a great partner throughout. I’m excited to continue working with him and BMW Seattle as my car goes through production to delivery. Amazing experience.

Terence H

Recently purchased a new vehicle from BMW Seattle, working with Benson Yim. We had a phenomenal experience working with Benson, who was personable and responsive throughout the entire negotiation and vehicle ordering process. Once the vehicle was delivered several weeks later, Benson made sure to have all the paperwork ready to go, making the entire process very smooth. During a follow-up visit to get the plates, Benson made himself available to answer any questions or concerns we with the vehicle. Overall, an excellent experience purchasing our second vehicle from BMW Seattle.

Brady Morrison

Benson Yen made my car purchasing experience hassle and stress free. I never felt pressured and would say he is a real straight shooter(no games). Highly recommended!

Angel Garcia

Found a nice older 328i with really low miles. Message the dealership and Benson Yim got back to me within 15 min. We talked about what I needed and how I wished to proceed. Showed up and the car was ready for me to test. Less than 20 min after inspecting a very clean and well maintained car we were signing paperwork. Benson was very helpful and very insightful during the process. Was a great experience overall and would no doubt recommend him to work with here at BMW Seattle. Thank you Benson!

FirstMarya McCabe

I’m a first-time BMW buyer and had a fantastic experience at BMW Seattle buying a beautiful 2019 X3. Robert Gerth and Benson Yim took great care of me. Informative, transparent and helpful throughout the process! Thank you both for the great customer service!

Mike Moore

Benson met us at the door and made it easy,quick,and pleasant to buy a 535D. Thanks Benson Yim the Moore’s

Quincy Jones

I would like to thank Benson Yim for providing my wife and I with a pleasant car buying experience. He was very courteous and professional throughout the process. He fostered a stress free and trustworthy environment that made negotiations easy. Best of all I walked away completely satisfied with the final price I paid on a used vehicle!

Joe Mcclung

6:07 pm parts department closed, I am late to picking up a key for the Misses at home is going to loose her mind, I walk in greated with great genuine hello’s and asked to pickup key, they easily could of said no come back tomorrow. Not only was this not there department they stopped what they were doing and executed with great enthusiasm to find key and help!! The GM female I don’t know your name, take a bow and drive on that’s how you do it in business on all levels! Thank you!!!

Vince Goode

You'll be a BMW person after purchasing a car here. We felt like returning customers from the beginning even though this is our first BMW. Benson Yim was our first point of contact as well as our salesman. Completely awesome, kind and funny guy. Offered plenty of help, information, and answered all my annoying questions happily. Not once did we feel even a milligram of pressure from anybody in the building. Benson alone is a reason to come back here for our next vehicle. We purchased a Certified 2019 BMW i3 S w/ Range Extender. He was able to get us an 𝘦𝘹𝘵𝘳𝘦𝘮𝘦𝘭𝘺 𝘤𝘰𝘮𝘱𝘦𝘵𝘪𝘵𝘪𝘷𝘦 offer on our trade in, and we were able to finance with the exact terms we agreed on at the beginning of the process. Thank you, dude! Randall Nakamura was our finance super hero. You wouldn't think you would meet a dude as awesome as Benson at the same dealership, but 𝑙𝑜 𝑎𝑛𝑑 𝑏𝑒𝘩𝑜𝑙𝑑... Randall made the worst part of buying any car easy breezy. He's hilarious. Thank YOU, sir! There is no other BMW dealership worth visiting. A+

Troy

Benson Yim at BMW Seattle will deliver you the best car buying experience, hands down! Benson is knowledgeable, customer focused and courteous. If you want a BMW get in touch with Benson Yim!

Eric Lee

We had a wonderful experience leasing a 3-series at BMW Seattle. Benson was my sales person. He is patient and supportive. He walked us through the features that the car has during test driving. Very informative and professional! On top of that, we feel no pressure when working with him. Ended up leasing the car on the same day of test driving. Very satisfied with our lease. Thanks Benson!

Allen Tsong

I went to the deanship to look at a BMW X2 CPO. I ended up purchasing a i3 CPO instead on my second visit. Honesty was the most important thing to me when buying a vehicle. Benson was my sales person, he was honest, he took the time to explain the features, I was not under pressure. At the end I purchasing the vehicle from him because it seem like I was offered fair price. The key to knowing what is the fair price is doing your research on the vehicle prior to visiting. This should include the financing options as well. With the preparation, I was able to have a better sense on whether I was getting a fair price or not. My paperwork was handled by Blake. It was a pleasure working with him, all the figures on the paperwork were as expected, he was honest and there were no hidden fees.

Caroline Umukobwa

Best experience buying my new BMW X4. From the moment my boyfriend and I walked into the dealership, Ashraf took really good care of us, understood and valued my needs, and did his best to make sure I understand my options before choosing & buying my car. He is very fun, very respectful, & very patient. I would definitely love to work with him again, should I need to. Then come Rachael, the Finance Manager, who was so nice, so humorous, and so friendly. She explained everything money related and all the paperwork that needed to be done. She was so respectful and so patient with my questions, given I barely know much about cars, warranties, and other saving options. Loved her! All in all, great team and I would recommend them to anybody!!!

Julie Bennett

Just bought a used car from here today and Benson my salesman was amazing from start to finish. He helped me through the whole process and explained everything to me in great detail. I had not bought a car for myself in 20 years and the experience here was wonderful. He even drove me to the bank to get the cashiers check I needed for financing. The car was detailed and had a full tank of gas for me to drive home. I am very happy with my experience here and the whole staff was nice and helpful. Thank you BMW Seattle I look forward to stopping by to say hi when I come get my oil changes. :)

D'Artagnan Caliman

Had a weird issue with my lug nuts on my tires being over-torqued. Actually broke the key trying to get them off. Thank goodness for BMW of Seattle and Andrew's team for sawing off the lug nuts off of my old wheels and putting these new beautiful shoes on my baby.

John Rubino

We are loving our new BMW X3. Our salesman, Jazz Singh, was great. He made the process very easy and we were able to drive a car right off the lot.

Tenaje Calloway

Thank you Benson Yim for making my car dreams come true! I can’t say enough about how awesome of an experience I had at BMW Seattle with Benson. His calming demeanor made everything that much better. He was honest and very patient with me, and especially my two little kiddos that were along for the ride! If you are in the market for a new BMW in Seattle then Benson is your guy!!

Michael Odegard

From start to finish, great car buying experience! Ian S. was incredibly helpful, not in the least bit pushy, and worked with me on price for the few items I found on the pre-owned vehicle I was interested in. A pleasant surprise when I headed into the finance office and received a uniform level of service there as well! Staci was so personable and took genuine interest/care in my experience. Would highly recommend, excellent service all the way around.

iMan

Brandon really knows how to take care of clients, and more importantly - how to talk to people. Helped me with every single question and concern I had regarding my M4. Service really doesn't get better than this

Leah Lively

I live in another state but found an X3 at BMW Seattle. I first dealt with Adam Newbold, who was very helpful and courteous. He then got sales person Benson Yim involved. I was making a purchase online and Benson was wonderful at sending me multiple videos of the car and answering the many questions I had in a timely manner. When we met him at the dealership the car was just as he described and Benson was polite, friendly and attentive. I highly recommend Benson and Seattle BMW.

hargewoini seretse

When you own a luxury car you have to take it to the dealer to make sure its well taken care of. My brother and I bought my mom a BMW few years back. We knew how expensive it was going to be for services and parts lets not even talk about labor. But let me tell you I love bringing her car to BMW on airport way no matter what service I need they take great care of me. Even if I'm not aware of the deals and coupons they may have they always inform me. Last year Nik helped us for maintenance needs and he was so amazing I came back for more work. This time Dean helped me last week and of course provided great customer service and gave me options. Now I'm back today for other services. I would like to say thank you guys for the great customer service keep up the hard work I will be back.

Gretchen Lewis

We had a great experience with Karl when purchasing our car. Top notch customer service through the entire process!

Ryan LeClair

Just bought a CPO 340i from BMW Seattle and had a GREAT experience. Blake Downing treated me well and wasn't high pressure. Couldn't be happier with my purchase!

Tony Bonzani

Customer service is dead at the BMW Service Center desk. Tempered tolerance of customers. The reception team needs training !!

Jeff Sherman

I had a great experience ordering my custom X5 Hybrid at BMW Seattle, with Benson Yim. They gave me a fair deal on my trade-in, the sales experience was low pressure, and the paperwork process was smooth and easy.

Tiana Symmonds

If you live anywhere in the PNW, it's worth it to drive up to BMW Seattle to get your car! And if you know what's good for you, you'll get Andrew Werner to help you with the process. Best. Dude. Ever. Will never buy another car from anyone else!

Da

We purchased our 330ix during the height of COVID. It was so hard to find inventory and get exactly what we wanted. Caden helped us and was great with communication! We’ve had car service since our purchase and they are greet there! Always friendly.

Fern M

Great customer service, awesome shopping experience. After months of car shopping we visited which was our second BMW dealership within the Seattle area. Great service at the front desk where we were introduced to Benson Yim who took care of us and help us through the day to close the deal. It was a very nice shopping experience and Benson help us by listening to what we were looking for and quickly offering us to drive test the vehicle and providing all the information requested by us in terms of showing us inventory availability, vehicle specs, comparison between buying vs leasing and once we had picked the vehicle helping us to go through all the financing options we had and giving us a very appealing deal at the end of the day without feeling like a tugging war between the dealership and customer. The cherry on the cake was the great service provided by Rachel the financing manager who helped us to navigate through all the options we had in terms of maintenance and insurance options with a great attitude. Sadly a car is not something that you buy in a more regular basis other that that I would be happy to come back with Benson due to his great customer service. Kudos to the dealership management, I can tell they are very customer focus compared to other BMW dealerships in the area.

Virginta S

I would like to provide the comparison between BMW of Bellevue and BMW of Seattle, so it will become clear as to why I adore BMW of Seattle. BMW of Seattle: dedicated, customer-oriented service advisors (was assisted in person by Nathan Morrisette; had text communications with Alvaro Martinez), professional, diplomatic, kind, and honest; the way they treated me felt like I could trust both service advisors and establish the long-term relationships. BMW of Bellevue: service advisors are too busy to even provide the undivided attention to the customers like me; they are in a hurry to "service" customers; did not feel like they do care about the customers, more of businesslike approach. Example: I had scheduled service appointment with BMW of Bellevue in November, 2021; when booking an appointment I asked how long it will take to service the vehicle; the answer was 1 hr; upon arrival, the length of service became 2 to 3 hrs; I had to leave Bellevue without getting the vehicle serviced, as I had to work that Saturday; I was not offered any alternatives, was told "you must wait"; the service advisor did not even had courtesy to apologize for misleading information on the length of service; I had wasted 1.5 hrs and did not accomplish what was initially intended: to service the vehicle. Now BMW of Seattle: I was booked an appointment for February, 2022, advised on the approximate time length and the price, offered various additional options instead of waiting inside the building. I am positive, that employees at BMW of Seattle care about their customers, treat them with respect and provide the undivided attention to each customer. Honestly, I am so happy and feel so blessed I ended up with BMW of Seattle. I love BMWs and am at peace that these service advisors like Nathan and Alvaro will take care of me and the vehicle. Thank you all at BMW of Seattle for your time and assistance, because if it is not BMW of Seattle, I would have sold my BMW. Because of BMW of Seattle: currently I own the BMW I love and have service advisors I can trust and rely on in maintaining this vehicle.

Amey Moholkar

I had great experience at BMW Seattle. Benson was very helpful throughout the process. He arranged for a test drive and explained the features well, helped me compare multiple options and worked with me to give best possible deal. He was very responsive and answered my countless questions very patiently. I left feeling confident and happy about my purchase. Thanks Benson!

Sandy Wiedeman

My experience with Benson was amazing to say least! Responsive, friendly and knowledgeable. He covered every questions or concern with detail and patience… I would recommend him for a purchase at BMW Seattle. Thank you Benson…

amy yamamoto

I worked with both Joy and Benson in buying our car. It was seriously the most pleasant experience of car buying I have ever had. Joy was very honest about what car fit my needs and never tried to upsale or pressure me. We looked at several cars over a few days and they never reached out to ask if we will still interested or pester us. When we decided on the car we wanted, Benson and I communicated by text to confirm availability and price before I drove in. He was very respectful of our time and had the paperwork and car ready.

Susan Barnes

Mark Harrington and the rest of the crew at BMW Seattle did an awesome job of making my BMW purchase easy, fun and smooth. Mark helped me find my perfect SUV and when my vehicle arrived in Seattle, Mark had done all the paperwork and details done before I came in to drop off my trade-in and pick my new BMW. The day I got my car was quick, smooth and enjoyable (not something I can say about my previous car buying experience...Infiniti of Bellevue) I did NOT feel pressured into adding on extras at the time of signing, everything was explained and the process was quick, simple and transparent most of it done digitally.

Jay Hain

Great experience. Saw a nice car online, sent an email, and within the day, I got a call back from Vince. He set me up with an appointment the next day and was extremely professional and courteous. I had some issues sorting out my insurance while at the dealership, but Vince was patience and nothing but helpful. We sorted it out and I walked out with a great vehicle at a marked down price in good condition. Staci helped make sure I fully understood the financing situation and what options were available. These two were friendly and knowledgeable and made all the difference in my vehicle purchasing experience.

Matthew

Sadly, I’m updating my review. I’m moving BMW from 5 stars to 3. Just a few days after my appointment-which one of my services was an expensive detail job-it showed. My car got filthy and salt all over it. I contacted BMW about having the car ran through the wash (exterior rinse is all I asked for) and was told yes. Within 10 min the man called back and stated his manager said NO-That I could make an appointment for a service (mind you I just had oil service-a detail job-and another service which all totaled over $1,800) and they would wash it after a service or something could book another detail job. Worst customer service when you’re not spending a lot of money with them. Way to go-you just lost a customer. Wonderful customer experience all around. My car was dropped off first thing in the morning, I was in a loaner car and headed to my office within 20 min. My service advisor was Nathan M. I couldn't have been more pleased with him. He checked in with me throughout the day to make sure they did all of the work I wanted, me navigate my bill, and was professional and polite the entire time. Upon leaving, Nathan made sure that I was handled properly at the parts counter-He had parts hold the leather key case I wanted because it was the last one. I will definitely be going back for service in get future!

Nay L

This was the best experience I have ever had purchasing a vehicle! We walked in without an appointment just to look, but we had Benson help us out and got all of our needs taken care of! I love my new BMW, I’ve already recommended this dealership to a few friends and family, all around they were amazing!

Katherine Ossey

It started with an email regarding an x5 on their website. Within an hour Benson Yim had called and answered our questions as well as sending a personalized video of the car. We drove from Portland to Seattle the next morning and picked up our new car. Benson was awesome and made the process easy. He got us a good trade in value as well as a good price for the x5. Easy!

Suzanne Cameron

Benson Yim is a fabulous sales person to work with. He asked the right questions, was a good listener and was helpful without pressuring me to buy anything. He followed up when I contacted him and if he didn't know the answer to my question, he found out the answer and communicated it to me. I would highly recommend him. Suzanne Cameron

Cam Ng

I just purchased another car with BMW Seattle via Benson Yim. Benson was very helpful, transparent, very knowledgeable with the vehicles. If you want a seamless buying experiences with zero pressure of buying a car , ask for Benson. The vehicle financing and pick up process was amazing as well, Andy Chau was well prepared and efficient. If you are in the market for a BMW, definitely reach out to Benson Yim at BMW Seattle - you will not be dissapointed !

Jeanne A.

Benson Yim assisted me with a test drive, and made the process of trading my old vehicle in for a, like new, new vehicle very smooth. I highly recommend Benson Yim and and BMW Seattle for your next car buying experience.

John Craig McCormack

We've bought several cars here and the buying experiences are always excellent. We had the opportunity to work with Ashraf this time, and he was extremely helpful throughout the entire process. His professionalism and attention to our every need exceeded our expectations. His is a great guy - friendly and enjoyable to work with! I do recommend working with him.

Amit Sharma

My experience buying car from BMW Seattle has been fantastic. Ashraf Aried was very professional, courteous and knowledgable. He helped a lot with financing, insurance and other paperwork and ensured car was ready to be driven out. He again called up next day to enquire about the car and if I see any issues with it. One of the best car buying experience. I am extremely happy and satisfied with the overall experience !

Tim Zhang

Just purchased a M power series from here. Just wanted to take a test drive at the beginning and fall in love with my car after it. Randall and Karl helped me carefully with my trade-in and paperworks. We made a deal right at the next day. Hope to have my car serviced here in the near future.

T

After visiting several dealerships, we finally ended up buying from BMW Seattle with the help of Benson who was super friendly and made the process quick and easy. Though some car salespeople are very pushy, Benson was the total opposite and made sure we felt comfortable asking questions and test driving the cars we were interested in. Definitely recommend calling up BMW Seattle and asking for Benson. Thanks again!

Homero Flores-Wong

Benson Yim and Rachel OSullivan were incredible to work with. Aside from helping me find the best deal, they genuinely took the time to guide me through the entire process. Walked in, test drove, looked at couple other options, and walked out the same day with a new car. Effortless work by an incredible team at an amazing company and location. I've owned BMW for the last 10 years and it was pleasure to be able keep that relationship growing.

Kellan Byrne

My wife and I recently bought our first car at BMW Seattle. Benson was exceptionally patient and helpful as he walked us through the purchase process. He answered our various questions and we felt no pressure whatsoever. A month later, everything has still been top-notch with Benson and the BMW Seattle team, and we are quite happy with our vehicle.

Siege

Absolutely great experience buying a used car from BMW Seattle. In my initial reach out to them, I asked them to stick to email and not to call me. Most dealers ignore this the second they want to try to put a hard sell on you, but Andy was respectful about it throughout the process. When a part of the process came up where a phone call was unavoidable, he asked permission from me first. I have never felt so respected by a car dealer before. Absolutely wonderful from beginning to end. Would not hesitate to buy from them again.

Jeremy Braun

The buying experience at BMW Seattle was the best we've ever had. Andy Werner had the vehicles we were interested in pulled around in a covered area when we arrived. He gave us an overview, and then backed off to let us look the vehicles over and discuss our thoughts without hovering. He didn't try to upsell us, and listened to what we were looking for. We got a fair price for a great vehicle. The sales staff at the dealership have been working together a long time. They are well-informed, friendly, and happy to help you make the best decision for you. If I were buying another car in the area (BMW or otherwise) and BMW Seattle had it, I'd buy from them again in a heartbeat.

Shelley Oswald

BMW Seattle knows how to treat its customers. The experience on the service side has always been smooth, easy, and as enjoyable as getting service done on your car can be. Recently buying a 2017 X3 from them, I saw they are equally respectful, helpful, straightforward, and ready to help in anyway to make it as positive of an experience as possible. Benson made it a pressure free experience and genuinely cared that I was taken care of from beginning to end. Top notch customer service. I’ve always recommended BMWs; highly recommend BMW Seattle now.

Eslam Elsawy

I had a great car purchase experience with Ashraf and Patrick, both were very knowledgeable and helpful without pushing. Ashraf helped me with the custom order, and he kept me updated with the status of my order until it was delivered to Seattle 7 weeks later. I enjoyed our communication, he is a very friendly and genuine person and he made everything smooth on the contract signing day. Also, thanks to him, he helped me with the initial setup of the car, pairing it with my phone and attaching the temporary registration number. Patrick also helped answering many questions about the tech on the car, and offered valuable advice on maintenance Also, my meeting Blake from financing department was smooth, and on the contract signing day, everything was done in matter of 2 hours Overall, thank to my positive experience with Ashraf and Patrick, I highly recommend BMW Seattle

Leighsa Balland

Can’t say enough good things about my experience with BMW of Seattle. I worked with Benson Yim who was absolutely outstanding. Benson actually located two different options for me from out of state dealerships. He spent a lot of time going over each car and their list of options. Benson helped me with my trade in and when my new car came in, was extremely informative and went over functions and features. I was pleased at the ease of the transaction. What they said would happen is exactly what did. No hidden costs or surprises. I can’t recommend Benson enough. He’s extremely knowledgeable, helpful, patient and thorough. No pressure, just professionalism!

Kristy Haro

I had a really wonderful experience here. Jas was my salesperson and he took great care of us. He was super helpful without trying to sell us. I had a kinda old kinda gross car for a trade in and they gave me a fair price. They detailed and filled up the gas tank of my new car before we left and it was really easy process with financing. I have not had a better process buying a car and I will definitely think of BMW Seattle first, when I or anyone in my family gets our next car.

Kaustubh Agnihotri

The service is really awesome. All the employees are very warm and welcoming. Special mention to Ashraf, who went above and beyond to help me buy my first car. He is a very delightful person and made sure I was able to get the best rates and personally helped me collect all the required documents within no time. His service is impeccable. Also a special mention to Andy who helped me understand all the financial details and made sure nothing is overlooked while signing the papers. I had a great experience and looking forward to the same in coming years.

Patricia Nguyen

I've been a customer at BMW Seattle since 2016, and both sales and service departments are great. A special mention to my salesman Andy Werner from whom I've bought 2 BMWs. He's super helpful and responsive without ever being pushy and will go out of his way to help you. Even when it's his day off! He's not the type of salesman that constantly harasses you. I've dealt with a lot of other sales people from different dealerships of different makes and he is by far the best. He knows his cars, he's a fellow BMW enthusiast, and he's really friendly. He's also been at this dealership for a long time too! I will always recommend Andy Werner to my friends and family! :D

Roger Tran

During my visit for doing the car purchasing process at BMW Seattle. Zach Vongprachanh(Salesperson) has provided me with a 10/10 experience, he is very polite, friendly and good communication. I recommend him at BMW Seattle. My experience at BMW Seattle dealership meets my expectations. Roger Tran

Emma Kazaryan

My husband and I had a great experience at BMW Seattle. We visited twice before buying our new car: the first time Zach helped us out and the second time he was busy so Benson took over. Both Zach and Benson were attentive, friendly, and helpful. We will be back when we're ready for another car.

Chen David

Had a great experience, Benson was such wonderful help, couldn't be happier! Highly recommend the place and Benson.

Roem de la Cruz

We were in the market for another car, and saw on their website a 06 Mercedes 230 Sport with low mileage. Kalvin, our sales rep, was very knowledgeable and helped us out. Kalvin, along with everyone from finance to upper management to the genius team were very helpful; couldn’t ask for a better customer service. On behalf of my wife, Jackie, thank you! Roem

Jonathan Steckel

This dealership and the folks who work here are just wonderful, but Benson Yim was the fella who helped me find my car. I went in to look at a trade in (Honda CRV). After driving the car he listened to my concerns and worked with me on a price as much as he could. When I came to look at the car a second time, Benson had the dealerships mechanics review the car again. He showed me the mechanics paperwork and their remarks about everything they looked at. He also took time to work through my payment options which I was curious about. Benson was terrific and if you want a stress free shopping experience, he’s your man.

Weston Haught

I'm pretty dealer-skeptical - the idea of sitting around for hours, negotiating, and messing around with financing numbers does not appeal to me. That said, this BMW is clean an efficient, the sales-people were straightforward and the deal we got was fair (financing rates are quite good at the moment). Due to covid, they do not accompany on the test drive, but handed us the keys and said 'make sure you try out sport mode'. I love it. Pat answered some of our emails and Ashraf was great to us through the sales process. They even had some snacks and coffee available, and we drove out with a car! I'd recommend this place for anyone looking for a straightforward car purchase experience.

K & S C

Great experience! Benson went out of his way to help me get the car I wanted. We set up a test drive time. I showed up early and the car was out and ready early! I enjoyed purchasing a car from BMW Seattle. I highly recommend them. The paperwork took no time at all. The price was great too 👍

Jonathan Giddens

This is the second car I've leased from BMW Seattle and I had an absolutely fantastic experience here. I found the car I wanted on their website on a Saturday night and called the sales department when they opened on Sunday. I spoke with Joy and let her know they had the car I wanted and that I had about six months left on my lease. She had the car ready when I arrived and got us started ASAP on my appraisal to trade in my current BMW. I was very impressed with BMW Seattle, everyone was wearing masks properly, practicing social distancing, and they had multiple hand sanitizing stations throughout the dealership. While waiting for the appraisal to be completed, Joy did a quick tour of the vehicle features and sent me off on a short test drive. Once I returned, we had appraisal completed and she had some numbers to present. They proactively included all available incentives without me asking, including a lease promo, lease to lease promo, another loyalty discount. Joy was really easy to work with, super transparent about the entire process, and our final negotiation took less than 10 minutes to complete. BMW Seattle bought my car and gave me the opportunity to get into a new car 6 months early!! I gave her the number I needed, she was able to go get it done. I have never had a negotiating experience like this when buying a car (probably helped that I was trying to be realistic about where I needed the numbers to be :). Rachel in Finance was very easy to work with as well. We ended up on adding a lease protection plan, which I paid out of pocket for to keep my payment where I needed. She consulted with me (didn't try to hard sell me) on some other options like wheel and tire package and an extended service plan which included things not covered by the included BMW services like wiper blades and brake pads. The paperwork got completed quickly and she was so friendly and helpful in answering all my questions. This is the same experience I've had with BMW Seattle as when I leased another car there before. Once we were done with paperwork, Joy delivered the car to me and took about 20 minutes pointing out some really helpful features (like turning on auto-high beams and automatic settings for the headlights). She also helped me with the multi-step process to pair my iPhone to Apple Car Play. Since I was coming from another BMW, most of this was pretty similar, I'm sure that if I was coming from another brand of car that Joy would have spent as much time possible helping me get everything dialed in before I left the lot. On a side note, she also grabbed my garage door opener from my old car that I forgot to remove, she really save the day with that small gesture. If you are looking to buy/lease a BMW in the Seattle area, I know there are a few choices. Having other done business or tried to do business with the other dealers in the area, they are hands down the dealer that has provided the best experience to me. I've used their service department before, they are just as excellent as the sales department, even helping me without an appointment late in the day when my tire pressure gauges came on in my old car on a cold winter day. Thank you to Joy and Rachel for making my experience one to remember. The car is absolutely amazing and I will be leasing another one from them in three years without a doubt!!

Matthew A. Laninga

Karl is very knowledgeable about BMWs and he went above and beyond to make my car purchase a great experience.

Vici

Recently purchased my 2011 3 Series . Kalvin helped me out and he was amazing . Very professional and looks out for the customer. Hats off

Keri Allgood

I first met Benson Yim when I called the BMW Seattle dealership to test drive an X3. Benson was incredibly helpful in getting an appointment scheduled even though they were very busy and was communicative leading up to the appointment. When I showed up he had the car ready to go, cleaned and disinfected. He briefed me on the car and were on our way. Throughout the entire process, Benson was knowledgeable, professional, honest and attentive. He made the car buying process not only a breeze but a pleasure! His expertise and professionalism were clear in every step of a process that can normally be daunting. I’m so happy with my purchase and so grateful I had Benson to guide me through it all. I would highly recommend working with Benson if you are car shopping in the Seattle area.

Shawn Ghahremanpour

Worked with Benson, who helped me get a great deal was accommodating to our specific needs in a timely manner. As we were waiting for our credit check to come through, he bought us dinner because we had been there for a couple hours. Speak with Benson if you want to be appreciated for your patronage. I’ll get my next BMW from BMW Seattle.

Jeff Hill

Benson Yim helped us get exactly what we were lookin for in a new X5 and we couldn't be more pleased; a very fair deal on the new vehicle and our trade in was priced right! He knows his product inside and out and was really patient with us. Working with Benson was just such a pleasurable experience - look him up, he will take great care of you.

Maryam Ehsani

Being a new owner of a preowned BMW X5 has been a dream come true. What is dreamer is the team at BMW of Seattle! From Robert & Mark in the Sales department to the outstanding crew in the Service department. Sam greeted me kindly and so warmly first thing in the morning. He even showed me a few tricks my car can do that I didn't even know about. To Anthony who was so great all the while setting me up in a fantastic loaner car ( I had way to much fun with) !!! And lastly to Josh L. who has quickly and professionally helped me with all my service needs and questions. This is a really awesome team to have and I wanted to Thank you ALL.

Han Lee

Was very nice and helpful. My problems seemed like there problems. Brandon Shaw was service advisor would see him again. Helped a lot and LEAUGES better than Bellview BMW.

Chris Nelson

We recently purchased an X3 from BMW Seattle and we love our new car! Benson Yim was the associate that helped us and we were totally impressed with his professionalism, knowledge, and ability to connect with us as customers. He initially answered all our questions about the X3 promptly through phone conversations and texts over the period of a week, gaining our trust with his excellent customer service. We made the drive to Seattle where he expertly lead us through a test drive and helped us to feel confident about our purchase. Thank you Benson, for making the process of buying a car a pleasant and stress free experience. Chris and Rebecca Nelson, Gig Harbor.

Udit Shah

Had a great experience dealing with Benson at this dealership. He helped us find the perfect car. He was extremely patient and knowledgeable which was very impressive. He came in on his off day to close the deal and waited after hours to make sure we were completely satisfied with the experience. Shout out to Staci as well with finance who also extremely helpful and cordial.

Alberto Martin Garcia

This is my first review in Yelp, but I was delighted with my experience at BMW Seattle. I have just started my first lease, after owning cars my entire life. Mark Harrington is the best salesman I have dealt with in my life. He is not pushy and yet 100% engaged. He was listening, understanding and very knowledgeable. We hope to deal with him in the future, once we are ready for a new lease!

Gordon Halverson

Outstanding customer service! Benson Yim was very helpful in the purchase process and kept us up to date as our X3 was in transit. Rachel O’Sullivan was very thorough in guiding us through our financing options.

jr jit

Mike in the parts department hit it out of the park for me with my e30. Not only did he manage to source an OEM BMW battery that fit perfectly, he took great care to ensure it (and the other parts I purchased) were the exact fit. He knew his parts and variances in fitment incredibly well (for a 30 year old car that I'm sure he doesn't have to work with often). He was kind, sincere, and not once did he try to up-sell me on parts/merch that I don't need. Give Mike in the parts department a raise. He was that good. I'm not kidding. - Erik

Lock In Funds

Brought my car in for diagnostic or repairs and found myself in a nasty situation. Unfortunately, these BMW become cash cows after 120k. After shelling out thousands of dollars on an older model X3, I decided to go ahead and upgrade. They were able to get me financed and in a certified preowned X1 in a matter days. I enjoyed working with Kalvin in sales, whom has the patience of Job and Andy in finance who graciously answered all my questions during signing while the dealership was closing. One thing is for sure, they work hard for you and to ensure you’re happy with your purchase! I DO miss my old car and her fires up engine but gratefully my family and I have a beautiful, safe and reliable car! Thank You BMW of Seattle! 🔥

Jennifer Belding

We had a fabulous experience at BMW Seattle with Benson Yim. On a whim, we decided to check out their inventory and were so pleasantly surprised! Not only did they have a fantastic inventory but the entire experience, from walking in the door to financing, were easy, pleasant and quick. Benson was extremely knowledgeable and we felt like he was in our corner throughout the process. We walked away feeling like we got an amazing car and at a fabulous price. No pressure and never felt like we were being upsold on unnecessary items. I will never go anywhere else and highly recommend BMW Seattle and Benson Yim...you will not be disappointed.

Allen Stein

Our family's first time purchasing through BMW through BMW Seattle. The whole process was smooth like butter especially with the pandemic going on. Real highlight for me was Benson whom took care of us with care and superb follow up. Kudos to him and the rest of the BMW Seattle team. Will let you know how it goes but for day one with the car, we are happy campers.

Yuxuan Zhao

I had a great experience purchasing a used car at BMW Seattle! All staffs are helpful and kind to talk with!!! I got my car from Benson. He helped me get the best deal and also guided me to get a cheaper insurance. He is patient, friendly, and professional dealer! Really need to say thank you to Benson and BMW Seattle!

Jason Davies

I love bmw of seattle. Had to come here for service again. It’s so pleasant here. Staff is always on point. The seating area is comfortable, AC temp is perfect. Charge your phone, get coffee, watch tv if you like. It’s quite relaxing.

Raden

A highly recommended place if you are looking for a BMW car. Benson, our sales advisor, went all the way to answer all of our vehicle questions without pushing us to make a decision right away. The finance manager, Rachel, also helped us take care of the paperwork and make sure it went smoothly. We enjoyed the experience of buying the car at BMW Seattle. Thank you

Riley Ellison

Ashraf has helped us tremendously today in buying a new car. It was quick, easy, and direct. We got an amazing deal. He made us laugh through out the process and made us feel very comfortable with our new big purchase. Ask for Ashraf next time you’re at BMW Seattle for a wonderful experience.

Nathan Jansen

We just purchased our first BMW, a beautiful 2018 X1. Benson Yim was professional and friendly throughout and made the whole experience easy and comfortable. We absolutely recommend working with Benson at BMW Of Seattle! Couldn't be happier!

you Learn

I purchased a 2016 BMW X3 from BMW Seattle in Oct 2021. I am very pleased with the assistance of Ashraf Aried with the purchase. I was provided courteous, honest and to the point answers. The service was excellent, quick and quite professional. I am very happy to have purchased my vehicle from this place and that I had a great service by Ashraf.

Samantha Treacy

The first time I called BMW Seattle for interest in a vehicle, I spoke to Ashraf; he has been very helpful and kind throughout the whole process of purchasing my car and up until now. When I came in to purchase the vehicle, he told me what I needed to know about financials and I didn’t feel pressured or rushed. This was my first car ever purchased and they made me feel good about my decision and being a first time car owner. When I left the dealership, I felt that I was in good hands, which is what Ashraf has assured me about and has stayed true. I am able to contact him through a phone call or text message any time with a quick response which really emphasizes that fact. I also recently got my vehicle serviced and a complementary lyft was provided to and from my house which made me feel very taken care of. Overall, I’d highly recommend Ashraf and BMW Seattle for any services needed.

Mary Osborne

We purchased a pre-owned BMW convertible from Benson Yim and could not be happier with the whole experience. Benson provided us with an unhurried, supportive process with no pressure to buy. Everyone we interacted with was friendly and helpful in everything from detailed paper work to surprisingly good lattes! Even after the sale, Benson went beyond our expectations to make sure we were well taken care of..Great experience all around!

Mark Harris

I enjoy bringing my vehicle here for servicing. They promptly check me in, go over the details fully, and have a nice lounge with fast wifi available. Nice offerings in their coffee lounge and its easy to socially distance oneself. The service representative was professional and got me checked out quickly. The car was washed and I was on my way. Highly recommended!

Raymond Yin

We feel very fortunate that we picked Benson Yim to buy our car at BMW Seattle. As many other reviewers already mentioned, Benson is a great sales. We specifically come straight to Benson because of other reviews, guess what, he totally nailed it - he explains things crystal-clear, he aims to get the best options for you and has the empathy to think from your perspective instead of pushing something to you just for the sake of driving the sales numbers. As a resuit, he is the top sales at BMW Seattle, because of his genuine, patient and friendly manners that really helps his customers. Benson is also very committed and deligent, as long as you got him as your sales, you won't disappoint. We got our BMW SUV recently with Benson. We love both the car and the whole process, especially during this special pandemic era. Benson and the way that BMW Seattle do things are very formal, straight and honest. They strive to do everything in the right way, instead of confusing and tricking customers like other dealerships.

Svitlana Vrub

I had a wonderful experience at BMW of Seattle during my purchase of a 2020 BMW X1 a few months ago. Robert Gerth took care of all my needs and provided excellent service, by far the best car shopping experience I had. The whole process was seamless and every employee I interacted with was very helpful and friendly. Robert is the best and I can’t recommend him enough!!! If anyone is looking to buy a BMW in the Seattle area I highly recommend going to BMW of Seattle instead of the other dealerships in the area!!! —Diana S.

Libby Williams

My husband and I have purchased several cars from BMW Seattle over the years, most recently just two weeks ago. We had an excellent experience. First, we felt very safe--all COVID protocols were followed scrupulously. Second, our client advisor, Benson Yim was very helpful, well-informed, responded to our email requests for additional information promptly, but did not pressure us. When it was time to make a purchase, he treated us fairly in making an offer. BMW definitely takes care of its returning customers. Finally, our finance manager, Rachel O'Sullivan moved us quickly through the final paperwork, and presented the options for "extras" (extended warranty, etc.) clearly but without being pushy. We highly recommend BMW Seattle, and we love our new car.

Nancy H

Benson of BMW of Seattle provided great service and an overall pleasant car buying experience. He went above and beyond. Highly recommended.

Pamela Stewart

I made the appointment 3 weeks in advance, received confirmation and a loaner car. Get to dealer and they tell me no record of appointment. If it wasn't for record of loaner car, they were going to tell me to make another appt and come back later. When I finally got to the advisor, he was great. Maybe worth all the wait. My advisor was great! Picked up my car as promised sparking clean and nicely vacuumed. The advisor made the difference! Added a star Dec 2029 BMW Seattle has really improved the service department. Very organized, ready when promised, clean and vacuumed, and even sent photos of anything that needed to be replaced. I won’t take my car anywhere else.

John Nguyen

Got the chance to work with Benson Yim on our new X5 and he totally went to bat for us even without us asking! Not your typical Car Salesmen rather he listened to our needs and we went in to look at one car and walked out with a great deal on another! No pressure from this guy and he was great to work with definitely will refer friends and family his way! Thanks again Benson and Seattle BMW for giving us a great all around experience!

Khaila San Juan

Ask for Benson!!! Best experience I have had from any dealership. Benson listened and got what I asked for with my trade. No struggle, no pressure and delivered. Ask for Benson Yim if you're thinking about going to BMW Seattle.

J Ho

Benson Yim is the best! He was very helpful, informative, honest with a comfortable no-pressure approach. He delivers information making it easy to understand. We're so excited about our first BMW purchase.

Ting Gu

We are currently leasing a BMW suv that's ending this month. Ashraf Aried who is the agent from BMW seattle site and had contacted us half year before our lease end for the options we have when the lease is end. He was really nice, patient and able to give us useful and insightful advice. We had great experience with him and now we are leasing the second car from him.

Bk Kb

Thank you Zak E and management Joshua. Good experience of buying a car. Borys.

Laura Ashley

We purchased a preowned Lexus from BMW of Seattle. It was an easy experience the whole way through. The staff was all friendly toward my children. I came back for a service appointment last week and was again treated with respect. The work on my car was completed way ahead of schedule. The courtesy driver who delivered us downtown and picked us up again was amazing too.

Cassandra Tate

I was recently shopping for a new BMW. I was dreading going to the dealership and dealing with high pressure sales tactics. Much to my surprise, there was none of that here. I worked with Benson, who answered all my questions, spent time doing additional research for me, and walked me through the entire process. He was excellent to work with and never once pressured me to buy anything. I appreciated the exceptionally smooth transaction and the professional atmosphere. I am looking forward to dealing with BMW Seattle for my service needs in the future!

Brian Huynh

I was new looking to buy a new car from BMW and Benson Yim made the whole process so smooth! If you are looking to purchase a BMW go to BMW Seattle and request for Benson. He was so helpful in getting me a great deal and overall made buying a car easy!

Christopher McMullin

I purchased a certified used BMW yesterday. The service provided by Ashraf in sales was amazing. He was kind hearted, hilarious, and made the entire process extremely stress free. I'm excited to be a part of the BMW family, and look forward to many additional pleasurable experiences.

Brittani Lopez

The knowledge, adequate timing and just the care that was involved in my purchase. I started my process with Staci who was phenomenal and patient, always making sure to update me and just went above and beyond throughout the whole sale. On the day of my paperwork for my purchase, Ian help me. He was extremely kind, knowledgeable and informative about the vehicle. Ian, also made sure to update me on all the moving parts of the sale. I truly couldn’t have asked for a better sales team. Thank you, Staci and Ian!

Scott E Baker

I just bought a 12 year old used Honda from BMW, but they treated me like I was buying the most expensive BMW on the lot! Stanley NG and the team was responsive, I received timely, ongoing updates as my vehicle was being prepared for delivery, the whole staff made me feel welcome when I was at the dealership, it felt like a great culture among the staff, the building itself is gorgeous and comfortable. Bonus points for the beverage and snack options, it was not a hardship to hangout in their lobby, it’s beautiful. From the moment I walked in to the moment I drove away, I was taken care of and treated fantastic.

Will Chung

Benson is my go to guy for buying a car. He always looks out for the best interest of the customer. He is wise in that regards because that leads back to his success. If you are looking for the most competitive car price for the German upscale vehicle, this is the guy you should look for always.

maria clara

From the moment we stepped into BMW Seattle, the customer service has been impeccable. Pat Walker was very patient and answered all our questions to our satisfaction. Benson Yim was very informative as well and most importantly, sealed the deal for us. We didn't feel pressured at all. What an amazing experience from the beginning to the end! Highly recommended!Melanie

Jesse Sariraksa

Ashraf was amazing and went above and beyond in helping me land my dream car! He went out of his way to make sure that I was taken care of and went the extra mile to ensure that he answered all of my questions. I would highly recommend him and BMW Seattle!

Gerardo Hernandez

Ashraf was professional and has a good sense of humor! My wife and I called ahead of time to make sure the Audi was still in stock and he went to go double check and it was available. We arrived to the dealership and he had the vehicle parked in front for us. So that was really convenient! He was really helpful throughout the whole process and made it easy and stress free. I would definitely recommend Ashraf for your next car purchase!

Miroslav Nikolich

Can always expect professional service at BMW Seattle. Text and email reminders for scheduled maintenance / service are helpful. I was promptly greeted in the service lane for my appointment Alex, my Service Advisor, is always professional and knowledgable. The customer lounge areas were cleaned regularly during Covid for added safety. Thank you for taking care of our BMW M2.

Jason Kwong

Purchased my first BMW in June with the help from Cameron. The entire purchase went great and Cameron was patient and super helpful. He even helped me to track the status of my car while he is on his vacation when BMW announced air bag recall on my car the day before I take delivery. He always get back to me when I raise a question. He is also a car guy so he understands what I want and don't. Highly recommend him and BMW Seattle.

Ann Bernard

Everyone is so accommodating and seems to genuinely want to make a difference. I needed to drop my car off far earlier than planned. Instead of waiting for my appointment the next day, they serviced it a day early so I wouldn't be without a car. Everybody there is great!

Frederick Ying

I do my homework several months ahead and made contact with several dealerships in the area, and spoke with many of the sales reps. I finally settled with working with Benson Yim at this dealership. He was patient, polite to a fault and a pleasure to do business with. No high pressure, it was almost like chatting with a friend. My texts to him were almost always answered within a minute. He came through with flying colors in spite of stiff competition from rival dealerships. He handled all questions with honesty and never played salesman games. Very professional in his approach and treated me and my wife with respect. I would highly recommend Benson Yim for a painless buying process. Well Done Benson !!

ELISE HA

It was such a great experience for us to visit BMW Seattle this weekend and got to work with Ashraf Aried . He is the best client advisor that We ever worked with. He has tried every possible way to help us get a good deal for our car. With his generosity and great sense of humor, has made our visit more pleasant. He listened careful to our needs, and tried his best to make it happen. We have ended our visit by getting a very good deal for our BMW X1. Ashraf! Thank you for your service and we will definitely refer you to friends and family whoever are planning to purchase a new BMW.

Sun Jin Hwang

The service and attention I received from Stanley and Michael while shopping for my BMW was nothing short of excellent. They made the process easy and accommodating and I couldn't be happier with the decision I made to purchase from BMW Seattle. All the staff I met there were friendly, helpful and knowledgeable. They also made sure to work late hours to meet my needs and I really can't ask for more while shopping for a new car.

Heather Ross

We were shopping for a used car and met Ashraf at BMW of Seattle. He was honest, straightforward, easy going and relaxed, and extremely knowledgeable. He pointed out features and car details we hadn’t noticed which helped guide us through the selection process. With Ashraf’s help, our purchase was easy and painless. I really feel Ashraf was working for us. After the purchase, he continued to support us when we had questions with our new car. I highly recommend Ashraf and the team at BMW of Seattle.

ethanthomas68

I had a great experience purchasing my new 2021 M340i xDrive at Seattle BMW. This is the first time I’ve purchased a new car with no haggling required. It was a very straight forward and transparent process. I credit the whole staff at Seattle for creating this positive experience, but I must single out salesman Benson Yim for his outstanding performance.

Engin Alan

Went in last Wednesday to inquire about a preowned vehicle. Benson showed me around the vehicle and showed a few other similar options. Afterwards the buying process went through very fast and smoothly. Rachel helped with the financing side. They were both very professional and friendly. Would highly recommend coming here!

Alex Posielski

I've had many terrible dealerships experiences but this one is not one of them. BMW of Seattle exceeded all my expectations. I take my 1997 BMW there for service on occasion and even though my car is old and not worth nearly as much as the other cars there, they always treat me with respect. I was very surprised that they offered me a brand new BMW as a loaner for free without me even asking. It's an amazing touch. Their prices are a bit high but it's understandable since it is a dealership and that's what you should expect. I do a lot of my own service and I get a lot of parts there. I'm amazed with their selection and how quickly they can get even the most obscure parts. The dealership lobby is upscale and welcoming with all sorts of snacks and beverages. All this creates an incredible experience for the customer. I'm captivated with some of the cars that BMW is currently manufacturing. If I ever bite the bullet and finally buy a new car I will not hesitate to make this dealer my first stop. Thanks for the excellent customer service!

Brody Smith

We bought a used car from BMW Seattle earlier in the week, and Ashraf was accommodating and friendly every step of the way. When I called to check availability of the car I was looking at, he let me know, texted me pictures, and even had the car pulled to the front of the lot by the time I arrived (15 mins after I first called). There was even a second used car at BMW Seattle we wanted to take a look at, so he promptly drove that one to the front of the lot for us to take a look at also. We ended up not getting that one, but he was happy to help us narrow down the right car for us. He made the buying process as smooth as possible and made sure we were taken care of each step of the way. Our situation was unique but Ashraf was happy to help make sure we had everything in order. I’d be happy to recommend buying a car from BMW Seattle to my friends!

LaVern Kidd

Anthony in service was excellent. He greeted me at the door. I didn't have to stand around waiting for service. He took all my info and got a loaner for me to drive all the way back to MC. Anthony escorted me back to speak to Trevor who was my service advisor, and Trevor was also very professional. At this point we need to see more people of color working in positions that assist people of color. I'm glad BMW of Seattle can represent that.

Steve Lorentzen

Very professional, listened to list of problems and solved all issues providing a complete solution.

Greg Pearson

We had a Wonderfull service experience with BMW Seattle! We had two cars that needed recalls. They sent a mobile tech out to our house the day after we called! He fixed both cars in our driveway in under half an hour. I'm blown away!!!

Lotte Hair Salon LLC

Shad was our sales assistant and it was perhaps one of the best and most professional experience we've received at any dealership. My family had a million questions and he was extremely patient in making sure they understood everything and even threw in a few jokes here & there making them laugh which is really rare to even see them smile. Was going to go to the BMW in Bellevue instead, but glad we stopped by here first! Highly recommend this dealership and Shad's service to anybody looking for a BMW:)

Yuren Shen

I had a very enjoyable experience working with Randall Nakamura to purshase a new BMW X3 car. I don't usually write reviews, but I think Randall deserves a 5 star positive review. If you happen to have Randall work with you, you got lucky. Here is why. He was very honest and earns trust. If you know you can trust this man, business is easy. You can feel it through your conversation with him. He answered my question candidly, without any hidden tricks. He was considerate and I feel like he was a friend of mine trying to help me finding the right car, instead of a salesman trying to sell me a car. He was not pushy. It was a total stress-free experience. He was very patient and nice. I test drove with Lexus, Tesla and Mercedes before I decided to buy. Randall was the only salesman that offered the option to drove with me (of course I asked for it). Although later I realized it might be impolite to ask salesman to be on the car with me in this pandemic situation, I was very thankful that Randall kindly agreed go with us. He was able to explain to me every interesting/boring functionality that the car has, in detail. He was extremely professional. There was a situation happened during our purchase, and he was able to handle it very professionally. Randall was able to explain everything to me and made it up for me. I appreciate the way how he handles such situations. He was very knowledgeable about the BMW cars. Maybe that is a prerequisite for client advisor, but yeah he knows the ins and outs of every BMW car. He will be able to find you the right car. Again I want to say thank you Randall, and Staci who helped with signing papers. It was a satisfying experience.

Kashmir Hyder

I really enjoyed working with Kalvin! He went the extra mile to make sure I got everything I wanted before purchasing my new BMW X3, such as a spare key, all weather mats, and a cargo cover for the trunk! He was also very attentive; he answered all of my questions and was very patient! I would recommend him to any of my friends that are considering buying a new car! Thank you, Kalvin!

John M

Im from Texas and had my car serviced here. They had my car serviced fast and on time. Meanwhile I had the time to look at there car inventory and I had a blast just looking around. Zach greeted us and was just the nicest guy. Has a great amount of knowledge and gives you the best customer service you can receive. I would defenetly recommend BMW of Seattle. And if your going to buy just ask for Zach, you won't regret it.

J A

Perfect Car Buying Experience Loved working with Jazz on my recent car purchase. I would highly recommend Jazz and BMW Seattle to anyone in the market for a car. They are honest, friendly professionals who treat their customers very well. I have never had better car buying experience.

Terry Marvicsin

My recent purchase from Seattle BMW was what a buying experience should be. I found the car online, made a phone call and spoke to Ashraf. He did a video call to show me before I made the trip from Spokane to see it in person. The car was exactly as expected and Ashraf was very organized and had me in and out of the dealership in under two hours so I could make my journey home. Everyone was very friendly and personable. 5 stars! Thanks Ashraf!!!!

thomas matney

Parts salesman named Jason is in my opinion very good. I have a bmw 525i. I keep getting people who want to buy this car.

Jeffrey Guth

Ashraf at BWM Seattle sets the service bar high. He made the process buying my first BMW smooth and easy. He was attentive and respectful. I felt at ease while he navigated through the process. The effort and attention to detailed cleanliness, during COVID, was apparent while at the dealership. Every part of the experience felt right. It was fun. I highly recommend!

Ryan P

Super nice interior you'd expect at a Beamer dealership. Test drove an M2 and had the best experience I've ever had at a car dealer -- and mostly because of the sales rep, Cameron. Having been in the market for several months now and done more test drives than I care to count, I can easily say Cameron was the most pleasant rep I've ever worked with. Most of my encounters at dealerships reinforce the stigma associated with car sales (pushy reps who can't establish social connections and only see people as an ATM to exploit for as much cash as possible); however, Cameron was the polar opposite. The entire experience was based on showing me what the car can do while having pleasant down-to-earth conversation with no pushy questions about what my monthly payment goal is, am I paying cash or financing, how long have I been shopping, etc. I didn't get one single annoying question from Cameron. He read that I simply wanted to test drive the car and do my own research and he respected my wishes. On top of that, after I finished driving, he took over and gave me a fine demonstration of the car's capabilities. 99% of the time I walk away from car dealerships feeling like my intelligence has been insulted with transparent questions that don't benefit me at all, and only provide the rep with info about how he/she can gouge me...and/or I walk away feeling as if my boundaries have been overstepped. However, with Cameron none of that applied. Conversation flowed naturally and he only had my interest in mine, not his. Everything was extremely positive. Super impressed. And incidentally, I didn't even buy a BMW because I decided to keep my current car and wait out the market as the KBB values started to drop until the supply/demand starts to reverse (and I'm still waiting serval months later) ... but as a former Sales exec for a multi-billion dollar global company (FedEx), I felt the need to take the time to compliment Cameron because I rarely meet sales reps like him who stand out as one of those elusive, hard-to-find auto reps worthy of a solid reputation. Highly recommend him.

Marisol Espinoza

An absolutely amazing experience. BENSON YIM IS YOUR GUY! He really paid attention to what I was asking for and found me the RIGHT car. By far the best dealership I have ever been too! 10/10!!! I extremely recommend visiting this location if you’re looking for something! you’re in great hands at Seattle BMW 💙💚

Joshua Tabak

We recently worked with Joy L. on a car purchase. Joy was very patient with us, answering all our questions, and worked with us and management to secure a solid deal. She even scrubbed the windows herself after the car came back from the detailer while we were doing paperwork. When it came to the paperwork, Staci R. made the process very efficient. Thanks, Joy and Staci! We are really enjoying our vehicle and would gladly return to BMW Seattle in the future.

J

I'm generally not much of a reviewer, but I thought it was important to share my 5* experience 04/22/20 at BMW of Seattle. I'll bullet the stand out parts of my experience purchasing my 4series. 1. Staci was incredibly responsive and quick to communicate. Her sales technique was not the least bit invasive and felt very natural. 2. Rachel in the finance dept did a wonderful job explaining warranties and making the signing process a breeze. 3. Small, but very important gesture, they filled the tank up with fuel before my departure. 4. Spotless clean property With my trade in, my wife was unable to travel to Seattle with me to sign the odometer disclosure for our trade due to childcare restrictions. BMW sent a driver to Redmond with the docs to have her sign. This was really above and beyond service. BMW of Seattle is a bit out of my way, but I will make the extra journey to have my maintenance as well as future purchases at this location. Thanks Staci and Rachel!

MT

I purchased a 2020 BMW 840i xDrive today. The sales person, Ashraf, made the whole process of purchasing a car including negotiation for the price of the new car and the trade in so easy and simple. He said in the beginning that he was working for me. You usually wouldn’t believe that from a car sales person. But he actually did. He talks straight forward, and is a person of integrity. He worked so hard to make the deal I wanted possible. I’ve purchased many cars in my life but this was by far the best car shopping experience, period. If you are looking to buy a BMW, new or used. I highly recommend Ashraf at BMW Seattle.

Heather Poulsen

Had a great experience purchasing a car at this location. Even after a less than ideal experience at a sister location, I was still interested in a specific vehicle and decided to call BMW Seattle to arrange a test drive, discuss options, etc. Staci was easy to work with and always respectful of the limited time of this working mom with two small children had to engage in the car search and buying process. Would definitely recommend Staci and the team at BMW Seattle if you are interested in a BMW.

Nina Pankovets

Just picked up my 2018 540i from this place and I couldn't be happier! The staff was very outgoing and friendly! Ashraf Aried helped me find the BMW I wanted and helped made the buying process very easy! He was supper friendly and was willing to explain anything I had a question about! I defiantly would recommend BMW of Seattle if you're interested in buying a new car!

TH H

Best car buying experience to date. I walked in without an appointment and was greeted by Kalvin Naidoo who was happy to show me the car. From first impression to recommendation Kalvin treated me like a valued customer. Thanks again Kalvin!

D HP

Came in to buy my mom a car. Was paired with client advisor Benson Yim. Client advisor definitely describes Benson! I never felt like he was selling me a car. He spent a lot of time educating my mom and me about different options and what would fit her best. We did not purchase at that time but when we left the dealership, my mom said if you do buy me a car from here, make sure you go back to Benson. 1 month or so later of looking for cars, Benson's expertise and demeanor brought me back here to BMW Seattle to purchase my mom's car. Benson went out of his way to make this a great purchase experience. Timing was of the essence because I needed the car to surprise my mom for her birthday. He made it happen! The memory of delivering the car to my mom, which could go viral it is so funny, is one that my mom and I will never forget. Thank you Benson!!

Tim Aquino

BMW Seattle has a great selection of new, certified and used vehicles. Met with Joy Laydbak (Client Advisor) who was absolutely amazing. No pressure no gimmicks. She provided great test drive options and gave us our space. Will definitely visit again when ready to buy.

Prithvishankar Srinivasan

I worked with Joy Laydbak. Although our test drive appointment fell out of her schedule, she was still more than willing to accommodate us into her busy schedule. She had the car quickly ready for a test drive. Very clear and effective communication about car availability and prices. Great experience, overall!

Yannsen S.

This is by far the best dealership experience I have had and I have shopped for a lot of cars prior to this. Kalvin, most specifically was of such help. I was initially in the market for a Tesla, found a particular spec I was interested in at BMW of Seattle, Kalvin helped me get an initial test drive, which was small and warranted a real highway drive given that I wasn't fully sold on the car. He scheduled a lone test drive quite away from the dealership to allow me to properly gauge my interest and was very understanding when I ended up not wanting the car as much as I initially thought. I don't know about yall but most dealerships are more about pushing a sale on you rather than ensuring your satisfaction and in my book, this is a dealership that deserves a sale from me and my peers and family! Thanks again Kalvin!

Abdullah Ansari

Great buying experience at this dealership. Came across the 2018 X1 CPO online and Karl reached out to me within a day. He helped me explore multiple cars at the dealership. Extra call out to Ashraf/Randall for helping me out with the paperwork and getting everything sorted within a couple of hours.

Steve Weinberg (Bluescat)

Lithia's BMW Seattle is, in my experience, THE place to buy a BMW or get it serviced. It's worth the drive if you're an Eastside resident, rather than the awful BMW Bellevue. The entire staff is gracious, low-key and professional. The sales team, in particular, is outstanding. Their goal is clearly to prioritize customer satisfaction over sales volume (after all, if customers are satisfied they'll refer others and come back again). I bought a new 2018 BMW here, which I had custom-configured on the web, and then I was contacted by Michael Brown, the Internet sales specialist. He's outstanding - a long-time BMW owner/driver himself, he's super-knowledgeable on the product lines over the years, including how things have changed, and he made placing my build-to-order a breeze to buy. The nail-biter was waiting about 5 months for BMW to make it and ship it here from Germany, before the Federal SALT deduction ended in 2017. Michael kept track of the progress, an amazingly, the car arrived on New Year's eve, just in time. Assistant GM London Agrawal also kept tabs on the progress and he was great to deal with. Subsequently, I took a friend to buy a relatively recent, used BMW. Michael was very patient about explaining model year changes, took us on a test drive, and even suggested waiting, as some very recent vehicles were coming off lease soon. My friend now has a 2016 X3 that she's thrilled to own. I've only needed one routine service so far, and it was done while I waited, so no need for a loaner or other transportation. If only all car dealerships were like this!

Ajith Ranabahu

Careful handling of the car, looking out for other things that are out of place (tires, brakes etc) and sending out a comprehensive video out about it is a great customer experience. I have a third party warranty and BMW Seattle was able to handle that seamlessly for me.

Anket Dhulekar

I recently bought an X3 from the BMW Seattle. When I went to the showroom, I wasn't decided between X3 and X5. My customer representative Benson was kind enough to show me their car inventory, go over various trim options, do the test drives and answer questions I had about financing. I spent the entire day at the showroom, and never did I feel any pressure to make a buy decision. I ended up buying the new X3 because of excellent build quality and great customer service at the BMW Seattle. I would recommend anyone interested in BMWs to checkout the Seattle location.

Mark Kendrick

I had an incredibly positive experience with Ashraf Aried, my salesperson. He was professional, communicative and respectful - he struck a perfect balance between working the deal and yet not pushing too hard. I was especially appreciative of how Ashraf engaged digitally with me, including texting and video chats, which fit well into my busy schedule and my preferred communication style. I would highly recommend both Ashraf and this dealership - this is the fifth BMW I've purchased, and it was by far the best experience with a car dealer in Washington state.

Deanna Galvez

I had an excellent experience working with Benson Kim who assisted me with my recent purchase at BMW Seattle. He is very knowledgeable about the product and was patient with me since I am new to BMW. I felt really comfortable working with him and never once felt pressured to buy.

Brandon Shepard

BMW of seattle is wonderful at every point of contact. Always ready and waiting to hear your problems, the staff is highly knowledgeable and generally really nice people. Special shoutout to Anthony at the courtesy desk, you're awesome, and as well to Nathan the service advisor, you are genuinely a wealth of super useful knowledge and I enjoy our chats immensely! The dealership itself is very clean, ready to provide you with a mask at a moments request and has a beautiful low pressure sales floor with a wide arrange of BMWs avalible in many different highly desirable specs. The parking is a little tight especially when they are busy so just be prepared to maybe look for a spot around the back of the dealership! It doesn't matter if you have an e21 or an f90, the techs are ready to handle all of your issues, so be sure not to miss out on the chance to spend some time at this wonderful dealership! Also make sure to make use of their awesome deal on oil changes.

Gopinath Tangutoori

This is my first BMW and absolutely loved it. I worked with Ashraf Aried and he was the best. He was very cordial, understood my requirements, explained me in and out of the car that I was interested. He helped me with the sweetest deal. Totally loved the experience, looking forward to get the beast on road.

Bill Henry

I had a great experience with my recent purchase of a fabulous certified pre-owned BMW 340i. I worked with Benson from the moment I walked into the showroom. Benson was great to work with, always available for questions and best of all, I felt no pressure to make any decisions before I was ready. I definitely recommend Benson to anyone shopping at BMW Seattle.

Ruslan M

What an absolutely awesome place to take your car to. Their communication and care for every detail is night and day vs others. I recommend this one vs the other one on the East side. First of all, they treat my 2013 BMW 3 series like it’s a Rolls, they are courteous, accommodating, and communicative. They send texts with videos of the repairs, they text and call me with updates, they let me know what needs attention and they show proof. What a wild concept(!) BMW of Bellevue customers, take your car here. The Seattle Branch is owned by a different entity. They are just better. They showed me what was broken, they shot me a text with a link to a web portal of the detailed breakdown. Instead of putting me into a beat 320i, they put me into a 440i M-Sport because it was available and I inquired about the new B58 engine. Josh Logan - absolute best service provider. (I’d want to have him over for dinner, that’s how nice he is) Jeremy Mujwid - pinpointed the issue with my radiator. Literally found a pinhole in it (in a few hours on first day) - Legend! Attention to detail - noticing a crack under my coolant sensor in the expansion tank! Who checks there? - Jeremy does.) What an awesome team! I don’t even care that my car is down for a week or more as we wait for parts during the pandemic. I get to drive a comparably equipped service loaner. Same options as mine and more. Legends!

Peter Tang

I have only had an excellent experience with BMW Seattle. I went in for a test drive with Kalvin for an M2, even stating up front that I was looking at a car from an internet dealer but wanted to get a driving experience from a car they had in stock. Kalvin was very understanding of my needs and very personable, and also helped me understand up front what I could expect from pricing. From the service side, everything has been excellent so far too. I brought my used car in for a PPI to verify everything looked good. I used the dealership's Lyft program, and this worked super smoothly and was totally free for me. This beats a shuttle for sure, and sometimes even a loaner since I don't need to worry about driving or parking. My service advisors so far have also been amazing - Alex, Alvaro, Nik. Everyone has been very communicative and updated me during the process. In one inspection, I also got a text with a video showing me the issue the car had as well as the condition of the tires/brakes. I've owned other luxury cars but for me, the complete experience at BMW Seattle has been unmatched.

jaime velasco

We just purchased a 3 series at BMW Seattle. The branch is very clean and organize. All the cars are also very clean and well kept in a covered showroom garage. The sales person Stanley Ng was very professional and helpful. The finance officer Brenda Bae was also very Professional and very assisting in informing us of our benefits without being pushy. They both made our buying experience very pleasant and stress free.

courtney macgillivary

I just wanted to share that my experience with BMW Seattle was amazing! If you are in the market for purchasing a a vehicle ask for Kalvin. He found my dream car loaded with everything I wanted, he was knowledgeable, found my car quickly, sincere, genuine and all around a pleasure to deal with. This is the kind of experience I think everyone should have. Go see Kalvin! He’s the best.

Greg Miller

My wife and I just purchased a new BMW M2 Competition. Ashraf Aried was our sales consultant thought the process. From my first online contact, through final delivery, he was courteous and professional. We had several email exchanges and a few phone conversations that aided greatly in my decision to purchase from BMW Seattle. We had originally wanted to pick up the car on Jan 2. Just so happened that it was his day off. Ashraf still offered to come in and assist in the delivery. We chose to delay a day so he could enjoy his time off. Upon arrival at the dealership, he made us feel genuinely welcome & comfortable. While we waited with him in his office for finance to arrange all of the paper work, we were treated with great conversation ranging from world travel to sharing cooking stories. I have purchased close to 50 new vehicles for the past 20 years from various dealerships in WA & OR, this was by far one of the easiest and most pleasant experiences ever. Thanks to you Ashraf!

Arrow and Hook Towing & Recovery

Very professional staff (office and shop staff) and a very busy and clean shop from the looks of it. We are a tow truck company that from time to time delivers vehicles to BMW Seattle so this review is based on the experiences and interactions with the service department staff. We have never had any issues when dealing with any of the employees as BMW Seattle. The staff is always very friendly and everybody has a great attitude. Keep up the great work guys!

Savannah Morgan

I would like to thank Ashraf at BMW of Seattle for his exceptional knowledge, patience, and assistance in helping my husband and I find the vehicles that we were looking for. He showed us all of the different options, features, and specs that we were looking for in a vehicle within our price range. Because of his attentiveness and positive attitude we not only purchased a vehicle, but we will definitely be back in the future to work with Ashraf and BMW Seattle again! Thank you!

brooke kavieff

Ashraf was kind, fun, and very knowledgeable about the features of each car. He helped me make comparisons between models I was considering. I would recommend working with him! A very pleasurable and low-stress experience.

Deanna Cresanta

I have been working with BMW Seattle for over 16 years. Cameron and Rachel are the best to work with. They make the process seamless and go smoothly. I highly recommend them to anyone looking for a new or used vehicle. Thank you again for helping me purchase my new car I absolutely love it!!

Benjamin Rothacher

I feel like a complete dork nozzle for my 1 star review of BMW of Seattle, I was in a rush on my phone and accidentally left a negative and undeserving review of a fantastic establishment. I am editing my review because BMW of Seattle deserve better than my fat thumbs of negativity.

Janice Langbehn

I met with Cameron Powell. Even with the Pandemic, and the shortage of staff and cars, he made sure my needs were met. Enter Calvin. Calvin worked with Cameron to make sure I had the perfect car. I have owned just about every Honda since 1989. This would be my first non-Honda car. I drove the 330i in my favorite blue home. But I was able to text Calvin the next day and tell him I wasn't sold on the car. He and Cameron let me come back and test the 530i. I found my car! It is so amazing. But without Calvin and Cameron I never would be in the perfect car. Andy from financing was fantastic to help me return the 330i and buy the 530i. BMW Seattle is the ONLY place to go for a BMW. Ask for Calvin or Cameron!

Lisa Harvey

We came on an extremely busy day and our salesman made us feel as if we were the most important customer of the day. Great communication during those inevitable wait periods throughout the purchase. Our salesperson Benson was awesome

Navideh Noori

We made an appointment with Stanley Ng at BMW Seattle. Stanley was very friendly, helpful and knowledgeable. Although the appointment time was late in the evening, he worked overtime to meet with us. He quickly understood what we are interested in and directed us towards what would fit our need. He made the whole process very smooth and easy. We are very satisfied with our decision and with buying our car from BMW Seattle. Other staff members were professional and helpful as well.

Engell Pellumbi

I brought my new 2018 X1 in for its first oil change and service. I love BMW of Seattle! Denise took awesome care of my wife and I. She checked us in and got us a ride to Pikes Place Market and arranged to have us picked up when our car was ready. It was just like clock work. First class Service, First class operation and a First class staff!! Thank you Denise! You did an awesome job! Shannon and Tony Fantastic job with your Service Team. Getting your car serviced at BMW of Seattle is pretty Seamless. If you have not tried BMW of Seattle for service, you should! They are the best BMW Service Department on the West Coast!

Coco B

We enjoyed our car shopping experience with Cameron, Benson and Andy! Cameron has been very responsive talking with us via email and willing to work with us because we have a trade-in, and when we got there, Benson was very attentive helping us with test drive, and he answered endless questions from us, and gave us a very detailed "basic" demo of the system/buttons after we finished all the paperwork and were about to drive the new ride away. Thank you guys for everything! :)

Damin Daling

I purchased my first BMW (2014 X1) from BMW Seattle in June 2013. Throughout the process Knight Chang was very helpful. I spent a few weeks researching the vehicle online and Knight was prompt with my Internet inquiries. He is very knowledgeable about the various options and made navigating the different packages less confusing. During the test drive appointment Knight was courteous, answered our questions directly, and did not pressure us at all. The BMW Seattle facility is very nice. There are snacks and beverages available. Most of the vehicles are inside their climate controlled building which makes browsing around comfortable. I have not reached 15K miles yet so I do not have a review of the service department. Overall, I am very satisfied with my purchase experience. It did not really feel like a car dealership. It is more like shopping in a mall full of cars. Thank you BMW Seattle and thank you Knight Chang. I had a great experience.

Adam Paulson

This was my first vehicle to purchase myself, and the entire process was rather flawless! Stanley Ng was kind, courteous, and professional while also showing me how to properly tune the audio system. Even opened my ears to Greta Van Fleet! He checked in from time to time without being pushy or overbearing. HIGHLY recommend working with him. Blake in finance was also incredible. Went through the expanded warranty options never was pushy. Went with the extended service contract as I drive over 20,000 miles a year. Looking forward to spending money in the parts department as well! Overall, a fantastic experience for a vehicle I'm going to own for many many many years. Thanks!

Rhonda Watt

I'm new to the BMW family and working with Kalvin was the best way to start. He listened to what I was looking and showed me exactly what I wanted. Kalvin knows his stuff and made the experience fun and relaxing.

Rebecca Bock

I had a wonderful experience buying a pre-owned vehicle here. Ashraf was my salesperson, he was very open and honest with us throughout the entire process, from first looks to test drive to purchasing. The entire time, I felt welcome and at ease.Thanks so much for all your help Ashraf!

keith alexander

Our experience with Seattle BMW and specifically Ashraf Aried was wonderful. We are from out of state and Ashraf made our purchase stress free and easy. He returned calls promptly and was very professional with a great attitude. Ashraf had the car spotless, paperwork ready, and answered any questions that we had. He went out of his way to make us comfortable and confident about our purchase. We highly recommend Ashraf Aried to anyone thinking of buying a BMW. Blake Poole in finance was great to deal with as well. Thank you!

Kent DeLaney

Ian was excellent in helping me get the vehicle I wanted. He arranged financing via bmw financial. As well as assisting in transporting my new M2 from Seattle to Florida - I would definitely do business with him in the future, and recommend him to anyone looking for a new BMW

Freesole

I moved to Seattle with no US credit history (as a Canadian) and had the idea that getting a lease on a BMW would be a big challenge. Fortunately, I was met by Karl. He made the experience so easy and memorable. I didn't know what I wanted exactly but Karl was patient and never applied any pressure. Honestly, I got the feeling that he just wanted me to get a car that I would be happy with. He gave me honest feedback and he was a good guy to talk to - he clearly loves his BMWs. In the end, I got my first BMW (328i Xdrive) and got an amazing deal as well. I initially went to BMW Seattle because I lived downtown but now I moved out to Issaquah. Still, I went back to BMW Seattle when we were looking for our second car because I enjoyed working with Karl that much. I know that if I ever wanted to get into another BMW, it would be through Karl. This sounds like a sales pitch because... well, I was that impressed by his customer service. Additionally, the experience that I have had in the service department has been better than I have had in any other dealership (Audi or Honda). They really treat you well and try to go out of their way to make the servicing as simple and easy a process as it can be. If you want great customer service in addition to amazing cars, I would highly recommend BMW Seattle and Karl. This dealership has really emphasized the service component of the sales process and I think it goes a long way to making a great customer experience.

Chris Yeung

I've been coming to BMW Seattle for over 6 years now and I've been very happy with both their sales and service departments. Prior to this, I was a customer at BMW of Bellevue and I was very unhappy with their pushy sales staff (Alvin) and unfriendly service department. The experience at BMW Seattle is a one that is reflects the BMW brand. I've been buying BMW vehicles from many different dealers and used to just chase the cheapest price I could find. But nothing can match the service and attention that you get from the folks at BMW Seattle. I highly recommend Karl Enemark if you're in the market for a new BMW. He's a low pressure sales guy who lets the product sell itself. When purchasing my M5 from him a few years ago, he wasn't afraid to discuss all the pros and cons of this model versus its competitors. Lastly, their service department is top notch! I own other brands of vehicles, but the service department I actually enjoy coming to is this one. Alex Long has actual track experience with BMW vehicles and its great discussing with him how to get the maximum performance out of your car. The loaner program is fantastic and I've always gotten a clean, low mileage BMW for a loaner car. Bottom line, if you're in the market for a BMW or looking to service your current BMW, this is the best dealer not only in the Puget Sound area, but in the United States!

John Chen

We came to the dealer BMW Seattle late and Ashraf still accommodate us and helped us late night and came back on his day off just to make sure the transaction is complete and professional. I highly recommend Ashraf Aried as your sales person. He will go the extra mile. And the rest of the staff ware very professional as well.

Clark Kraemer

I have not had the pleasure of buying form the dealership side, yet, but I am looking forward to it. The service is the very best. I have been to several other BMW service centers and domestic as well. I have never been treated so professionally. It started with Jeff P when they were up on Capital Hill and now Karl and Wyatt. They go above and beyond every time I call in. I live almost 4 hours away and they find a way to get me in, have a loaner available and years ago, I have had my car in a couple time for the same problem, when they finally located and fixed to issue, they called, apologized for not catching it the first time and then drove the car to Lake Chelan where my wife works, dropped it off and picked up their loaner. Talk about red carpet treatment! As for the few people that have had a bad experience, maybe it’s your personality or you were having a bad day. We own 3 BMW’s, an X5, a Z4 Roadster and a 530xi. The 5 series is an 07 Euro deliver, it has 298,000 miles on it, the only major work was a new transmission about 70,000 miles ago and Seattle BMW is our goto for all things BMW! Keep up the good work. Just walking through the doors is like walking into a family members house. They are AMAZING. These cars are not cheap, they know this and they appreciate their customers, know we have a choice and thank us for choosing them every time we go there.

Hiro Ono

Purchased a used Lexus from Kelvin and the entire experience was excellent. The best car buying experience we have ever had. No game or trick - it was all straightforward and honest. Kelvin is patient and super helpful. He even made a call to Lexus dealer to confirm the existing warranty. Great experience.

Dave Collingwood

We had a wonderful experience buying our new X3 from Benson Yim. Our car buying process lasted about a month. As our current Lexus lease was ending, we looked at all of the options out there. On our first visit, Benson patiently explained all of the features of the X3, especially the technology features. We really appreciated that, since that was one aspect of our Lexus that really bothered us. In the end, we were deciding between the X3 M4 and the Audi SQ5. I liked the fact Benson never said anything negative about the Audi and simply offered to clarify any questions we had with the BMW. He left the decision in our hands and was never pushy. Without question the best car buying experience we have had and we are a couple of 60+ year olds who have bought many cars before, including a 5 series in the past. If anyone expresses an interest in a BMW, I will send them to Benson at BMW Seattle. Thanks Benson!

Ryan M

They've remodeled in the last year revamping their dealership and their service center. From fresh coffee to fruit or pastries they will welcome you in on a cold morning. All of their staff are friendly and attentive without being overbearing. I've had bad experiences at places like Lexus but I've never had a negative interaction with BMW.

Ben Chung

Awesome customer service from BMW Seattle and Karl Enemark! I just bought my second BMW from Karl and he goes the extra mile to provide top-notch customer service. Karl is the best client advisor I have worked with by far and I can't say enough great things about him. He is a true BMW car enthusiast with a passion for his job, no games honesty and integrity, upbeat, professional, and he absolutely will work to get the best deal possible for you. I had previously leased a 2012 328i and Karl contacted me as the lease deadline came near to see if they could get me into another BMW. I had considered going with Audi or Mercedes but Karl's awesome customer service won my wife and I over again with the way they treated us. I ended up ordering a new 2015 BMW 335i M-Sport and love the car and got an awesome deal on it as well. I visited several other dealers in the area but they ignored me or didn't even treat me as a serious buyer but Karl and BMW Seattle made me feel like they valued my business and went the extra mile. The whole process from spec'ing and ordering the new vehicle to delivery was easy as could be. Usually buying a car is painful and you feel like it's a war between you and the dealership trying to scam you but this experience was as enjoyable as buying a car can get. The car arrived exactly as I expected with no surprises and the paperwork and delivery process was seamless and easy. Karl made the process easy, answered all my 500 questions during the whole ordering process and 2.5 month wait in a timely manner and even on his off days. I never hesitate to recommend Karl and BMW Seattle to any of my friends interested in purchasing a BMW. I also personally know many friends that have bought BMWs from Karl and had great experiences. If you want great customer service, hassle free no games pricing, and want to work with a true professional that loves cars and will treat you right, visit Karl at BMW Seattle, you won't be disappointed!

Catherine Davis

I just bought a BMW down in Portland and wanted to get it inspected and get a wheel lock key for my tires. I called to see if they had those in stock and spoke to Cory in the parts department, he was extremely helpful knowing I was driving from far away and that that key is something they have to fit in person had me send photos over of my tires to see if he could match the key before I drove all that way and was able to be sure they had the one i needed. So i drove out there to pick that up and see if they could inspect my car with no appointment, they got me in no problem & To say that I am amazed by the service there is an understatement. I was nervous going Inside because of Covid-19 i had been staying isolated and I am just amazed about how much effort was put into keeping that environment safe and clean. Overall i was there for a few hours, they had all the seating spaced out, completely cleaned&wiped down the whole seating area about 6 times, had hand sanitizer, wipes, gloves available. Plastic shields at the service counter. They had me on my way home in about half the time i was expecting. Everyone was super helpful. I will definitely be choosing them to service my car period. They are about 2 hours each way for me and there is a closer option but its worth the drive.

Senthil Kumar

I am extremely pleased with the new BMW X1, and my purchase experience with BMW Seattle was excellent, from start to finish. Zach, a great guy! He's patient, understanding, caring and wants to be the best help he can be. He is very helpful in completing the paper work painless. At the end he sat with me and explained the features, dos and don'ts very patiently before I drove off my new BMW, knowledgeable professional, thanks Zach. Precisely, he made the whole car buying experience comfortable and enjoyable. Zach is one stellar guy! Keep him happy!

Jennie Noonan

It's only a life time oil change but I'm treated with professional care each time. My biggest regret is that they cannot service my car since its not a BMW. They did make an exception and service my brakes. For 15 years and 175000 miles I tried to fix the shimmy when I braked. I tried numerous dealers. But the BMW dealer is an expert. They replaced parts and 100000 miles later the brakes are still working perfectly with no shimmy. They are expert in the service they perform. Thank you.

Uyen Duong

I've been going to BMW Seattle since I picked up my new 320Xi from them in January 2015 for all my service needs. Someone is always there to greet you and check you in when you pull into the service drive way, all the service advisors have been awesome and I always get clear communication on what to expect--via text, calls, emails etc. whatever I prefer. Service here is top notch--professional, courteous, and friendly. My favorite parts of my visits were Ed- the courtesy shuttle driver. He was a safe driver, professional, knew the city well, and fun to chat with! I recently took my car to BMW Bellevue (they operate completely separately) because the location was a little bit more convenient due to a job change, but the experience was nothing like BMW Seattle. It was a big mistake and I will never go back there for service.

Storm Youngstrom

Completely blown away by the service I received here! I walked into BMW Seattle knowing exactly what I wanted, and knew I'd need to special order. Not once did Ashraf try to sway me towards a car on the lot, or convince me to change up my design. He was enthusiastic and completely on board with my wants. From day one, to the day of pickup, Ashraf took care of me and made sure to keep me in the loop every step of the way! He was clear and made sure I understood everything that was happening, throughout the entirety of this journey! Ashraf's dedication to his clients and his job is what made 3 months of waiting feel like only a couple weeks. And I can't forget about Adam! Both Ashraf and Adam, the sales manager, worked some incredible magic and made my dream car a reality! They knew exactly what I wanted and they pulled every string they possibly could. Thanks to Ashraf and Adam, I no longer drool over the 4 series in the online build-mode...now I just have to open my garage!

nga

Came in to look at a car for my daughter and Benson Yim greeted us. We told him what we’re looking for and he quickly found exactly what she wanted. Not only did he find what she wanted but also found a car I liked. He was so good that we ended up leaving with 2 cars. Benson was so friendly and pleasant to work with. Thank you Benson!

Darcia Sherwood

Another awesome experience at BMW Seattle! My lease is up so I came here to get into a new car and Ashraf greeted us and promptly helped! No pressure, listened to what I wanted, looked at ALL my options and ultimately walked out with a gorgeous car at a gorgeous price! Couldn’t be happier! Thank you, Ashraf!

Mia Evans Love

My dad, boyfriend, and I came into BMW Seattle to just look at BMW’s for my dad’s next car. We definitely weren’t expecting to take anything home, however our salesman Stan Ng made our experience so special and helped guide us to buy my dad’s new-to-him 2011 BMW X5 35i. As someone who works for BMW in Canada I know a lot about the brand and how a dealership works, not once did we feel pressured, misconstrued, or like the dealership just cared about making a sale. The staff stayed over an hour after close just so we could complete our deal. Stan and everyone involved in the purchase made the experience great and after 7 tiring hours we still came home with the car my dad loved and wanted. If my boyfriend and I moved down here I would love to work at a dealership that has such great integrity and customer service like this one. It was a pleasure to spend my vacation day here.

Ripo Cheung

Benson Yim helped me huge to get my X5 PHEV on time! He is sincere, knowledgeable, and customer obsessed. I was really worried if X5 could fit the narrow passage lead to my garage, Benson, without any hesitation, managed a X5 for me to just drive to home to test my driveway. He also taught me how to use backup assistant to let the vehicle automatically backup out of a narrow place (Btw, BMW backup assistant is hands down an underrated feature, especially if you live in a very dense neighborhood). Thanks Benson! Will definitely come back more, maybe a X7 next time😀!

Jeremy Stone

Having recently moved to the state, this was our first visit to the BMW Seattle. Our service adviser Nathan was amazing. All of the staff were professional and friendly. The waiting area was pleasant and the courtesy transportation downtown really made our day. We look forward to our next visit.

Mounir Asmar

Charles was great to work with, not only he is professional and knowledgeable, but he is also patient and a great listener. Not once during the week long process, did he pressure us into making a decision or rushed us to purchase a car. On the final day of the transaction, we had an expected event that we thought would complicate things, but upon arriving to the dealership, Charles met us at the door, and assured us that he will figure things out and not to worry at all. By the end of the day, we were out in our beautiful BMW with huge smiles, feeling very happy and satisfied. We will make sure that Charles is our to go guy for any future purchases. Thank you very much Charles, we appreciate the excellent service you provided. M Asmar

Christopher Jarzabek

Reviewing for service experience: in my 5 or so years, I've had two service managers, both of whom I really liked working with. It's certainly not inexpensive, but you probably knew that when you bought a BMW in the first place. I feel that I've always had very honest advice and not been taken advantage of. Everything has always been fixed correctly the first time and the car has come back driving as if it were new. I will keep coming here for the peace of mind that my car is getting the best parts and being serviced by experts, even if it costs a little extra. You do get discounts for loyalty here, so keep that in mind.

Natalie Nakai

I had a great experience working with Ashraf during my recent purchase. He was patient, friendly, and professional throughout the process. I’m happy with my car and the experience working with Ashraf and the BMW Seattle team.

Michael Mackay

BMW of Seattle has gained a lifetime customer. Their dedication to the customer and willingness to find the car that meets your needs and wants is unparalleled. I enjoy their wide variety of bmw’s they offer but their integrity is the main reason I will forever be a customer of theirs. The sales manager Adam went above and beyond to find the perfect car for me

Steven Hewett

Quite literally the best car buying experience. If you're interested in a vehicle at BMW of Seattle, do yourself a favor and ask for Karl. He was courteous professional and timely with all communication and was absolutely fantastic to work with throughout the entire process. I also found myself fortunate enough to work with Brenda in financing who couldn't possibly be a better human being. Everyone at BMW Seattle worked extremely hard to make sure I walked out of the dealership happy. 5 out of 5 stars, hands down.

Stan Toy

Best place to service your BMW. Service is outstanding and friendly. Sales staff very experience and knowledgeable without the high pressure tactics.

John Johnson

I was there yesterday due to warranty claim on my 2014 640I gran coupe, Front brakes /disks needed replacement but they just resurface disks and rear disks are in same shape as front but they never touch them, Service advisor Josh told me "as long as they perform they are fine" im sure they brake but do they perform like they should I doubt that, anyway I was expecting full on replacement of really bad parts not some half off fix on 100k + car. I asked for check on other things that may come up soon since my warranty expiring with in 2k miles and I never got any answers, Dealership looks great and location is perfect, all clean and very nice, but like old saying goes "company is good as people who work for" its true. Update/2/20/2018 I was invited by Rebecca B to come back for second look , I did, and shop foreman offered to rework front brakes again , but I decided not to till I need all 4 wheels done. I up my stars from 2 to 4 due to willingness to improve /service /communication. They ensured me brakes perform way they should. Thank you! Another update -3/27/2018 I was there again due to warranty claim today and my rating went up to 5 stars, In my case went from 2 to 5stars all due to their willingness to show who they truly are, BMW Seattle really care about their customers you need to give them a chance. Thank you !

Wanyoike Daniel

Place busy as a bee hive. Staff always listen regardless..Thank you Alex, Antony: Big up !excellent customer service skills.

Kale Rasmussen

Ashraf was a pleasure! His assurance and transparency made my time at BMW Seattle a no-pressure experience. He was not only accommodating with the sales process, but he made the whole experience warm and personable, to which I am genuinely grateful. I couldn't be happier with the assistance I received from Ashraf and BMW Seattle.

Rob Gillette

I was very impressed with this dealership. It was so easy working with Cameron Powell. He had a ton of knowledge about the cars we were considering and he was efficient and pleasant. I would definitely buy another car from here. No pressure. Professional staff. Comfortable environment.

William Halden

I live over 12 hours from Seattle, but because I have relatives in Seattle that I wanted to visit, after finding that in my home state BMW Dealers did not have the car with the features I especially wanted, found online that BMW Seattle has a certified pre-owned 2019 X5 that fit my desires. I called and was helped by Stanley Ng, and I want to say he did a terrific and professional job in dealing with me from start to finish. I was somewhat anxious about putting down a $5,000 deposit, with a company that was out of state and that I wasn't familiar with, planning on flying on a Saturday morning to Seattle with a plan to leave Sunday afternoon after seeing family and leave the next day to start the drive back to my home state. But Stanley was great both at putting me at ease about the process and getting everything done that needed to be done so that I could drive the car back. And when we arrived to pick up the car over a month ago in Seattle, it was exactly as Stanley assured me it would be. He patiently helped us finish the process of purchasing the car, and even personally mounted the ski rack I had bought from the parts department. We didn't have much time at the dealership, but he made sure we knew the essentials of the operating systems, including the adaptive cruise control which was a terrific feature to have for the long drive home. And if you have researched the 2019 X5 like I did, you will probably have come across at least one review that said that the new "gesture control" feature (it is an ingenious way to control the volume of the sound system, among others) is "gimmicky". But Stanley explained succinctly and demonstrated easily how it works, and we love it--haven't used the volume control knob yet! Thanks again Stanley!!

Irina Novikova

I would like to strongly recommend BMW Seattle dealership. Mostly because of their general sales manager London Agrawal who goes thousand of extra miles to make their current or future clients happy. London personally spent 2 months helping me to clean up my Carfax report on my old BMW. Carfax mistakenly set a “total loss” flag on my pre-own certified car. London was able to find all information about this car, investigated what happened with it with Autogroup and proved that it was an operator mistake who set a “total loss” disposition instead of “damage”. By that London saved me about 13,000 dollars on my old car, offered me a good deal on leasing a brand new X5. I can say that London is the most approachable, helpful, carrying general manager I ever worked with. When I had a little local incident of the parking lot and came in stress to the dealership he personally took me to all service crew members to see how big the damage is. How often you get treated with such attention? In addition, I would like to highlight a dignity of the BMW Seattle client advisor Mark Harrington. When I came in 2013 to lease X6, he recommended me to check out a brand new X5. He explained that X6 is way more expensive with old technologies. And X5 just released with a lot of packages and features that I became addicted to :) Mark could easily sell me an old car for higher price but instead he sold me a car that I loved and for way better price. I loved BMW Seattle way more than I loved the one in Bellevue mostly because they did all they could to help me with my old car and because they were honestly offering the best option for me. I was coming to service my car to Seattle for 3 years though I am living in Bellevue. In addition, many thanks to the most patience service manager Derek Logan who addressed my all requests, questions and concerns! A good acquaintance was a customer of BMW Seattle for 15 years and he recommended me London and Mark. Now I spent 3 years with them. Maybe you also can have a long lasting relationship with this wonderful dealership? : )

debra myrben

If you're looking for an intelligently bright Client Advisor who is personable and at the top of his game, you're seeking Kalvin Naidoo! My husband and I appreciate his focus on knowing his product and providing outstanding customer service. He did what his title implies...advised us on the car we inquired about and test drove. We bought the vehicle without him "trying to sell" it. He made our experience enjoyable and stress free. Big "Thanks" to Kalvin for his awesome approach while helping his clients!!!

Nicholas Smith

Michael Brown responded to my online query about a 5 series, after which we began a courteous and professional negotiation on price. upon agreeing terms, I went to the dealership on a Saturday afternoon to complete the process. I'm a car geek and also a sales manager (in a completely different industry), and it was a pleasure to work with someone who was both very knowledgeable of the product and the industry in general. The entire process was pleasant, no pressure, everyone was nice to deal with and treated me with respect (and I'm sure a fair amount of patience!) Andy in Finance and the Used car sales manager who handled my lease return were also extremely friendly and professional. The facilities at the dealership are beautiful, and combined with a great team are a credit to the BMW brand.

Dwayne Valeau

Great experience! Patrick was patient and amazingly helpful. He really led us through the process and gave us multiple options. Even on Easter he was willing to make Sue we found something we liked. Our 3rd BMW from this dealership . ...they make it worth coming in.

Lilian Nguyen

HIGHLY RECOMMEND KALVIN! He’s the best! BMW Seattle made the absolute correct decision when they decided to hire Kalvin. After all, he’s been familiar with this BMW since he was NINE YEARS OLD. Kalvin is so determined to do his job and you can tell he enjoys it. The work ethic he has is incredible. Kalvin is kind and honest. Now day, it’s nearly impossible to find an honest salesperson. Kalvin is part of that minority. We appreciate his kindness. KALVIN IS THE BEST! HE IS THE MOST HELPFUL PERSON AND WILL HELP YOU FIND THE CAR YOU FALL IN LOVE WITH!

Jennifer Kang

Absolutely enjoyed my experience here! Sales rep, Stanley and finance adviser, Andy made what's typically a stressful event into a fun and memorable experience. There were no excess frills and up-selling tactics. Not once did I feel pressured to purchase something beyond my means. When I purchased my certified pre-owned, they offered to do some paint touch ups. Service adviser, Jason was courteous and prompt in getting me scheduled for an appointment. He also took it upon himself to swap the key fob batteries without additional charge. It may not seem like much for some, but it meant one less thing for me to tackle, and I appreciate his efforts for that.

Stephanie Olesen

First thing first, ask for Ashraf. He was so responsive throughout the whole process of getting us our new car. He worked to get us exactly what we wanted and within our budget. Great experience! I can't say enough about our experience with him.

Ashley Locke

BLAKE POOL is an awesome salesperson. I was in a time crunch and feeling very stressed and nervous about going through a dealership. He explained the difference between leasing and buying, and was able to get me a fantastic deal on a 3 series lease because it was the last 2014 on the lot. He upped my trade-in value to make it work, and all within my hour long lunch break! Blake is knowledgeable, patient, and very personable. Blake followed up with me several times after the transaction was complete, and handled the "BMW Genius" appointment (explained all the features) personally. He saved several personal items from my trade in, mailed my new plates to me, and generally went out of his way to made sure that I felt and was cared for. My main service man, Ben Norman (who I also highly recommend!) suggested I work with Blake, and I am forever grateful! Great guys, great service.

Dj Lewis

Beyond impressed with my first visit here. A product specialist named Ian took the time to go through some issues I was having with my audio options in my 5 series. He fixed and explained everything I was stressing about. The BMW Genius front counter help was exceptional as well.

Xun Tang

Wonderful experience trading in my car for a bmw. Huge inventory. Ashraf was extremely friendly and efficient in helping schedule a test drive. Absolutely recommended to stop buy if you plan to have a new car.

josh helms

This is for service only as I have not had any experiences with sales. I have nothing but good things to say about BMW Seattle Service department. Unlike the BMW Tacoma they actually answer and return phone calls. They use a great system which allows you to text or call your service advisor at any time that makes it easy and efficient to get quotes and schedule appointments! Complimentary coffee & espresso machines and baked goods. They have a shuttle to take you to and from locations around Seattle, as well as brand new courtesy vehicles to use while they work on your vehicle. The customer service is some of the best I have ever had! Especially my service advisor Nik, who has been nothing but helpful, pleasant, and exceptional!

Dennis Meek

BMW of Seattle did an oil change for me on my 330i xDrive. Arrived about 30 minutes ahead of my scheduled appointment and was greeted by an attendant as soon as I pulled into the facility. They directed me into a beautiful waiting area which had ample and very comfortable seating, coffee and pastries. A service advisor checked me in and quoted me a time period for the work to be done. If I wanted to go downtown Seattle a complimentary shuttle service was available to and from. They took my cell number and said they would send a text message when my car was ready for me. They were very busy but it appeared customers were reunited with their vehicles continously while I was waiting. I took a book to read so the wait didn't seem very long but it was just a little over an hour. I highly recommend BMW of Seattle for your maintenance of your car. They wash your car before they return it to you.

YADWINDER SINGH

Working with Ashraf Aried was an absolute pleasure! Ashraf is extremely patient, I never felt pressured to make a decision, and most importantly, a professional - who knows the car business inside and out. The buying process of my BMW took about few hours. The best part – Ashraf stayed in touch with me the entire time which only made the buying experience even more enjoyable. I highly recommend you talk to Ashraf if you are considering buying a new or previously owned automobile.

John Kim

First, I would give 5 star for their service dept. But their sales department get 0 star from me. I made an appointment for the routine service and sales for 7/13/2020. Nik who was my SA was fantastic, and helpful. After checking in my car at the service dept, I walked over to their showroom. I told the receptionist about my appointment, but she couldn't find it on their system. I showed her the confirmation that I received on my phone, but they were still unable to find it on their system. I saw several sales people roaming around, so I asked the receptionist to check with their manager to see if there's someone who can help me, but basically told me no appointment, no service. So I walked out and called the Mercedes dealership to see if they have someone who can show me a car if I head over, and they said yes. So I walked over to Mercedes dealer and ended up buying a brand new SUV from them.

Jayson Wong

Jaspreet (Jazz) was very accommodating and professional from the two visits to BMW Seattle and through text I exchanged with him. He did everything he could to inform me about the car and worked really hard to get me a fair deal. Any kind of issues, which were minor, he addressed any way he could. And throughout the prospecting, he was funny, respectful, and I did not feel pressured to make a purchase. I highly recommend him!

Alice Wong

My husband and I got a new BMW added to our fleet three weeks ago with Charles Schaefer at Seattle BMW. We had the best car hunting experience with help from Charles. He is the most patient and helpful car advisor we have seen. I will strongly recommend him if anyone is looking for their next dream car at BMW!

toshiyanger walling

Although there were a couple of delays experienced during the purchase of my car - largely due to reasons beyond my advisor's (Ashraf Aried) control - which caused me to spend long hours examining the cars in the showroom, the decor of the place, the photographs, and scrutinizing the architecture of the building...in the end BMW Seattle delivered. Ashraf conducted himself well and made the best of a disadvantageous situation. He was friendly, courteous, patient and professional, and above all showed great care for his customer, and in seeing the deal go through. Good ownership on his part. I left the facility satisfied, with a tank full of gas, curtesy BMW Seattle and Ashraf Aried.

Matt Blank

For a dealer service center I'm surprised by the lack of care, my car is older and they treat me like it. They consistently pass me around between advisors, don't return calls, can't keep track of what they're supposed to be doing. I picked up my car and there are gouges in my bench seat and they didn't even reset the mileage with my oil change, not sure they even did it. They sent a shuttle, which was nice, but called me on the way to say my car was "still taken apart".

Minou Reisinger

I have worked with Mark Harrington for a number of years and this my 4th BMW. I will not work with any other salesperson - he is the best, hands-down. He is smart, super responsive, provides the best customer service of any sales executive I've worked with and always goes the extra mile to assist his clients. He has even driven over to my house to pair up my car and garage. He genuinely cares about his clients and his knowledge and experience of BMW is unparalleled. I continue to recommend him to all my friends and family.

Hal S

Did my regular yearly service on my 2016 X3 Diesel. Nathan was awesome and, as always, they took care of my vehicle quickly without any issues or drama. Just like it should be. Fast, Friendly, Reliable. Nice

B Ason

This was the first time I purchased form BMW Seattle. Ashraf was my sales person and among my past experiences of purchasing cars, this was the best one and it exceeded of my expectation. Ashraf is a outstanding sales person and knows how to treat and take care of his customers. He has to be the best representative for the BMW Seattle. I love my 2017 640i xDrive. I would totally recommend Ashraf to all of my friends and associates. Thank you, Ashraf. You rock, man!!

Anousone Kaseumsouk

We had a wonderful experience with Karl Enemark of BMW Seattle. We were impressed with his energy and enthusiasm from the beginning to the end. He made one of the biggest purchases of our lives so far the smoothest big purchased of our lives. I'm an excitable person and I felt throughout that Karl shared the same genuine excitement along with me. We'd recommend Karl to anyone in a heartbeat, he's a good guy and you'll receive the Ultimate BMW experience through him! It's not a coincidence that he helped other family members of ours purchase their Ultimate Driving Machine, he's that awesome.

Brandon Groce

Disclaimer: lengthy review, tl;dr at the bottom. Picked up my first BMW after test driving about 20 cars over 4 weeks (bought from a different dealer). Picking up a 435i x-drive pretty much got me the same performance as an s4, but liked it's feel much better. Had I purchased said s4 or an M, insurance would have been higher, so these F3x 35i models are a best bet. The dealer I purchased it from is a no warranty joint, but was kind enough to give me their purchase inspection paperwork, indicating this was suffering from the common oil filter housing gasket leak that is common to N55 engines, and that it would be covered under factory warranty (I still have 4mo or so). Nice! First off, BMW Bellevue never answered and never called me back, but I'm glad. I didn't realize I can literally walk to this place from my office. Extremely convenient if you work anywhere in Pioneer Square or ID or even SODO. Bellevue would have been way more of a hassle for me. I initially made an appointment, and they had availability within 36 hours (was a day job), phone staff was courteous when I had to reschedule out a few more days, which they had many time slots for. No loaners, but they offer a quick shuttle service as a courtesy if you don't want/need to wait a few weeks before a loaner can be scheduled. Driving in, you pull up in a lane, someone comes over to you and asks the appointment name, you give him the keys and walk in. You're already in queue so enjoy their fancy coffee, fruit, and baked good while you wait for your name in the nice waiting room with couches, tables and even work booths with outlets. Name called, and Josh L took me into one of many private offices to discuss the details. Gave him the rundown and few other minor issues and asked if he could look at it. Also, wanted a quote for an MPPK. No hesitation, real friendly, listened carefully, impressive mustache. Plus, asked about my contact method, and sent me a text so I could communicate back and forth easily. I had no issues coming in as a second owner, and having purchased from a different dealer. I was OFFERED MAINTENANCE as a courtesy. It is clear that BMW does not transfer their maintenance service to a second owner, so this was very unexpected. Nice!! When I came in to pick up the vehicle, everything was done. Replaced more than one gasket, checked the tensioner and belt (was listening to me), checked and filled all my tires (listening again), adjusted my seatbelt extender, did a courtesy vehicle inspection, changed the oil, washed the car, vacuumed the interior, was willing to replace my wipers for free if needed, and quoted an MPPK (again, listening). Fantastic. Now, I've never purchased a vehicle under factory warranty but I've had an aftermarket warranty, worked at a shop years ago in my youth, and have turned my own wrenches for about 20+ years, so I've dealt with many dealers in some way. This was exceptional. A premium experience worthy of a lengthy review. Looking forward to working with them in the future and I'll for sure be keeping this review up to date with edits. tl;dr: bought a used BMW under factory warranty from different dealer, brought in here for gasket fix, service queing was very well organized, waiting area was premium, many transport and communication options, extended maintenance and inspection services as a courtesy, friendly and attentive, work done in a day, car was cleaned, no cost out the door, very impressed. Cheers!

Connor Mills

I've worked with Andrew and Nik. Both have treated me great. I really enjoy the courtesy vehicles that BMW Seattle lends it's customers.

Chris Downing

Had a great purchase at experience at this dealership and more specifically with Benson Yim. Felt they were very fair with the negotiations and did a great job laying out the various purchase options.

Haris Husain

I've been a fan of the BMW Seattle service Dept. for years and it was the first place I looked when it was time to upgrade. If you're a car enthusiast, or just want to deal with an informed and honest salesman who truly loves what he does, I'd recommend Charles Schaefer at the BMW Seattle dealership. If you want an amazing experience that continues beyond the sale, stick with this dealership. Charles took me on test drives where he highlighted the car's handling characteristics to best advantage, which made me fall in love. He was incredibly knowledgeable, i felt I knew all about the car after the Charles Schaefer ultimate driving experience :) Afterwards he worked with me to hit a payment profile I wanted, and helped me make an informed decision on which car to buy for my situation. I loved his honesty. He watched out for me rather than a profit margin. I drove away a happy customer for life. My amazing experience with BMW Seattle didn't end with Charles. Blake in finance called me the next day to tell me he found a way to save me more money on my purchase! This after the sale was done! I am blown away.

Mike Ramsden

Ashraf has been a delight to work with. When we couldn't find exactly what we wanted he helped us navigate the ordering process. He has kept us informed of each step. We look forward to our new car soon.

Mike Tran

Worked with Kalvin Naidoo @ BMW Seattle. He provided EXCEPTIONAL customer service with the purchase of my new 2021 M3. Went above & beyond to get me the deal. I was looking for…thanks, Kalvin. Your’e the BEST!!

Seattle Fishing God

Karl Enemark was our sales representative. I've bought a few cars in my life and I have to honestly say this was the best car buying experience ever. Karl is not one of those typical sales guys. He was honest and he whole heartedly wanted to make us happy. He went out of his way to give us the best deal possible and quite frankly he may have gotten in trouble from his managers for doing so. "Sorry Karl if you're reading this." Aside from getting an amazing deal from Karl he made the purchase so easy. He coordinated everything over the phone and email. It was so simple. Having a three year old this made life easy. We were able to simply walk into the dealership and met with Karl while sipping on a hot latte he made for us. He had all the paperwork ready, the car detailed and waiting for us in the bay for inspection. He spent a good hour with my wife going over the entire car and adjusting everything to her needs. At no point did we ever feel pressured and/or obligated. He simply made the whole entire experience relaxing and fun. Some of you may think well duh you bought a BMW. He should make you feel like royalty. Well I also bought a Porsche and currently own two Mercedes. Lemme tell you my experience buying from Karl was unmatched. Thank you again Karl for everything you did for us.

Andrew LaFazio

I had a great car buying experience and the service department since has also been amazing. I go to Denise Shutter she is so professional, communicates well and makes me feel as if I am her only customer. Thank you Denise and BMW of Seattle!

Marco Medina

Salesman abderazzak elhabbassi helped us out and answered any questions through out the whole process. Kept it touch and communicated well with us. Even came in on his day off to finish paperwork and hand us the keys. Thank you!

Rey Sarion

I've been fortunate to work with some really good service advisors at BMW Seattle such as Nathan and Karl. Always had complete confidence that the work they suggested and the work completed on my car was needed. I will definitely return to BMW Seattle for any sort of maintenance issues. Thanks.

Isaac Wood

I went in last Saturday and was beyond pleased with the dealership but specifically their salesman Ashraf Aried. I’ve purchased and sold a few cars, in a few different places but the interaction and buying process with Ashraf was top notch. Would definitely encourage anyone who is interesting in purchasing a new car to go see Ashraf and bmw Seattle, he will put the customer first and go to battle for you for the most fair deal. 10/10, would recommend to anyone.

Simon Howes

Great experience buying at BMW Seattle and recommend dealing with Benson Yim who was excellent at listening to understand what we were looking for, explaining the many various features and then who made an extra effort to search out and match us to the car we bought. Strongly recommend.

Li Bella

We have been shopping between dealerships and getting exhausted. We are so lucky to find Zach Vongprachanh here at BMW. He is so professional! He made the process so much easier for us. We love how sincere, genuine and positive he is!

Elizabeth MacQuigg (Gestalt)

100 million thank you's go to Joel Elkins for such an amazing job helping me with my resent BMW service needs. It was an exceptionally smooth, easy-going, everything worked out great, I was contacted often and was able to use a loaner vehicle (that had the most amazing navigational system that I have ever used) while I waited for my own vehicle to be fixed. I would certainly recommend working with Joel if you find yourself needing your BMW to be serviced.

Nicholas Kaley

I called into BMW Seattle for first time inquiring about an X1 I had found on their site. Charles Schaefer picked up the call and later that day met me and my wife at the dealership. I am very impressed by their professionalism, genuine attitude and the level of respect they put forth. We ended up making a deal on the X1. Follow up so far has been nothing less than perfect. They really made the experience pleasant. We will be back. Nicholas from Kirkland

Jason Johnson

Another great experience today at BMW Seattle, thank you Trevor so much for making it quick and easy. First class as experience. Service was done on time, car was washed and staff was awesome.

Timmy Margo

BMW Seattle definitely provides the ultimate experience of owning a BMW. From buying, owning, and maintaining my car, BMW Seattle went above and beyond to make me feel valued as a BMW owner. The team consistently provided world class customer service which made any service visits easy, pleasant, and delightful.

Jeff Douglass

Bought a new X5 from them in May of 2012. Karl was my sales rep, and was absolutely fantastic. I showed up for a test drive, we then worked out a final deal over a few days via phone/email. When i went back down to pick up the vehicle, everything was ready, finance was a breeze and Karl gave me a top notch walkthru of all the features/knobs/buttons etc before sending me on my way. Honestly, this specific purchase was probably my best car buying experience ever from start to finish. I highly recommend BMW of Seattle, and specifically using Karl as your guy!

Andrey Gromov (Andrey Gromov)

great layout inside the dealership, but I found it hard to find parking and everything is a little to close together, also through the multiple occasions I have visited this place I have always found the staff to be a little rude compared to all the other bmw dealerships.

LINDA NYLANDER

Marta and Andy are both wonderful members of your BMW team. I love my new car and appreciate Andy for explaining everything so well when I was completing my purchase. I am very happy and will refer all my clients and friends to your dealership. Thanks again!!

James McCormick

This was a fantastic car purchase experience! Randall Nakamura was completely prepared for our appointment with information and options. This was a pre-owned car purchase but I was still given the full BMW treatment (if you are a BMW owner, you know what I'm talking about). I highly recommend BMW Seattle.

David Lee

A+ Service. Big shout out to Tony and Jay. I don't even own a BMW and needed service for a Hyundai (purchased from another Lithia dealership) but they went out of their way to help me without hesitation. I haven't experienced this level of service in a long time but if I ever decide to purchase a BMW, I know where I'm going.

A g

Few months ago, bought used 2015 BMW from a friend. It needed some diagnosing of starting issue and noises fixed. Also had interior detailing done. Honestly first visit was not the best experience/service, but then I emailed the manager about it. They refunded the money, not only that, they went above and beyond to fix everything. Foreman Trent even found the noice from differential (that I thought was just road noice), and fixed it (expensive but luckily Warrenty covered it). I have to give credit to their public relation manager, Rebecca Bridgman for taking care of everything. I am glade that I just didnt go to other BMW dealer and gave them a chance to correct things. They certainly went above and beyond fixing things. Thank you.

Matthew Peterson

After starting our day at MB of Seattle, my fiance and I drove a C300 we were 'encouraged' to borrow for the afternoon to BMW to have a look at the competition...no competition here. The service level and professionalism was outstanding (not to mention the product). Nick (our salesperson) was excellent at answering our many detailed questions, taking us to view multiple models and on several test drives. The only pressure to purchase, we put on ourselves to take advantage of the great deal they made us in the end. The catch was they wanted to return the Mercedes themselves that evening and we obliged! I leased a 335i xDrive and my fiance ended up trading her X5 on a new one. We left very happy and although we have been back in for a couple minor gremlins (all under warranty of course), Nick and the whole team has been apologetic and on point with the level of service we would expect. Highly recommend and will definitely be coming back for service and future purchases.

John Street

So I don't know whether this goes to the service of the BMW service center or The mission statement of Lithia dealerships, either way I wasn't impressed. When I purchased my Prius 10 years ago, I bought a lifetime oil change package. This was at the Lithia Toyota dealership in Redding CA. I will say the service there was awesome. They have a separate oil change desk and we're very convenient. Two and a half years ago we moved to Ocean Shores Washington, andunfortunately the nearest Lithia dealers to me are either in Portland, Oregon or Seattle BMW. since I was going to be in Seattle anyway for a concert I booked an oil change appointment about three months in advance. On the day of the appointment, I arrived about 0 25 minutes early and checked in at the service desk thinking I might be able to get in early. My car was parked in the front of one of the two lines going into the service center and sat there for 45 min before it was taken into the service department. One hour later still had not received my car back. Went back to the service desk to ask him to check on my car which he didn't do. Instead he told me it should be done anytime now and he would call me when it was ready. Another 10 minutes goes by and I finally see my car being parked out front and then another 10 minutes goes by. Finally I ask again at the desk to check out- can't find my paperwork and keys. That took another 5 minutes before somebody walked in and handed him the paperwork and keys. in Redding I always received a sheet that told me how my car was doing tire pressure fill ups and all that. All I received was my receipt. Upon speaking to another service representative and telling them I received very different services in Redding. He informed me that they were a BMW dealership and didn't work on Priuses that much. I replied that's fine for your BMW customers but that's not very good for your Lithia oil change customers. It didn't give me a lot of confidence in having them do my oil change. So wind-up was, it took much longer than I thought it should have for my oil change appointment. Thankfully I scheduled early enough to still make my other engagement. There was no feedback on the condition of my car and when I asked him to check with the tech to see if he had reset the oil light he told me we don't work on Priuses that often he probably didn't but you can go online to like YouTube and they have video showing you how to do it. Well I told them I thought the Lithia side of their dealership was lacking and told them to have a good day. If you're going to sell a lifetime oil change package and honor it at all of your Lithia dealerships then you should have somebody who is knowledgeable enough to work on whatever cars are brought to them for said oil change. Well that's my thoughts on this anyway, I'll probably be taking my car somewhere else in the future.

Alla P

Worked with Ashraf today purchasing an M5. This dealership is accomodating, quick and gave my boyfriend and I great advice about how to get the most out of our trade-ins even though it meant taking one of the cars elsewhere. Everyone we worked with was pleasant and easoly avaolable. Car is a work of art.

Debbie Convery

We had a great experience before, during and after leasing our first BMW. The customer service and follow-up has been amazing. Thanks Mark for your assistance - we are super happy with our X3!!

MUTHANNA ALQAMMAZ

great experience and wonderful people, they treat you with respect more than any car dealership, especially london and karl. Had a few problems with the cars but gotten taken care of right away. will only go there for my BMW needs.the service is great and they take care of you and the car. realy like to work with nathan the most. I recommend everyone to only go to BMW seattle if you are looking to buy an BMW.

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