Reviews of Ken Garff Volvo Cars. (Car Dealer) in Salt Lake City (Utah).

Ken Garff Volvo Cars

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Car dealer

Volvo dealer

525 S State St, Salt Lake City, UT 84111, United States

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Information of Ken Garff Volvo Cars, Car dealer in Salt Lake City (Utah)

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Reviews of Ken Garff Volvo Cars

Matt Robbins

Great experience! Highly recommended! Josh S. was my salesperson and was professional and proficient! Accommodating with my time and budget. I ended up with a great car, great price, great experience! Thank you!!

M Brown

I have been going to Ken Garff Volvo to both purchase my cars and to service them for over 10 years. They have been unfailingly professional, polite and skilled. I have never not been greeted with a smile and with a sincere welcome. Love the service department. They keep me informed, try to make the service as easy as possible on me and even send me movies of what’s wrong with my car when it’s up on the lift. I tend to drive cars a long time and their professionalism is what allows that. And I love Ken Garff Volvo And I trust them.

Lisa Conen

I worked with Byron to purchase my awesome new Volvo XC40. He was very knowledgeable, helpful and calm. I feel like I got a very fair price and, although I was dreading it, this experience of purchasing a new car was actually fun!

Jacob Choi

We had a great experience working with Parker Anderson recently. We had been without a car for a week and when we brought it to Parker, he immediately checked our battery and told us he’d have it fixed within an hour. He also saw that we had a later appointment for a routine check and offered to do that for us as well so that we wouldn’t have to bring the car back in. It was all done so quickly with the best communication from Parker. He took great care of us and and our only regret is that we didn’t call him sooner!

J Hammer

Canyon was great! No pressure. Found what we wanted. Was able to do financing with Canyon as well which was awesome. Didn’t have to go into the ‘back room’ and talk to someone I’ve never seen and have him try to sell me stuff. Very smooth sale. Show room clean. Nice selection of vehicles. We love our Volvo!

Steve Hawes

Between a new driver receiving her license and the expiration of my wife’s car’s lease, I needed to purchase two cars within a week’s time. I went to Ken Garff Volvo and worked with Thomas Wilden in sales. He worked unbelievable hard to make it feasible to get two vehicles. He even went out of his way to work with a third party vendor to add Car Play to one of the cars (used). He is great and the entire dealership’s management team is top notch. One of the best experiences I have ever had. I am now a permanent Garff customer.

Jeff Welch

Morgan was a fantastic sales person. Her product knowledge is great. More importantly, she has a winning personality. Very pleasant, but not aggressive- as some car salespeople can be. She went at my pace and wasn’t high pressure. After the sale the walk through of the car, getting it set up etc. was the best I’ve ever had. Overall, it was a great experience all owing to Morgan. She even called a week later to see how it was going and if we had any questions. I’d buy another car from her any day.

Brandee Johnson

This was my very first experience with Volvo. I have a new CX40 and after driving it for 3 miles, the car completely stopped working and wouldn’t turn on. The worst part of this experience was using Volvo’s roadside assistance service. I was told a tow truck driver would be there in 90 minutes. 3 hours later, total knockdown towing showed up and immediately said that the request had been cancelled by me and he wasn’t going to tow the car. The driver Isaiah Oneal, was rude, disrespectful and I was appalled that Volvo would EVER use their services. After calling the Volvo roadside assistance number again, about an hour later another towing company was dispatched- Tucker Towing. They showed up at towed the vehicle to Ken Garff Volvo. What a headache! I hope no one ever uses total knockdown towing Company. They aren’t registered with the BBB. Or I would file a complaint. The next morning, I called Ken Garff about the car. Alex was helpful, but said they wouldn’t be able to get the car in the shop for a couple of days…. Come to find out, when the vehicle was manufactured, they didn’t bolt down some sensor wires correctly. The wiring came loss and completed shut down the car. Needless to say, it seems like the car is now working. One other issue I had was getting help learning about the features of the car and how it works. I was told by the e service department that a salesman would be happy to help me when I picked up the car. That was farther from the truth. I felt like I was inconveniencing the salesman. I even told him that I realized his time is valuable and I appreciate anything he can teach me. After 10 minutes, I knew I had to get out of there. It’s sad, I was so excited to have a Volvo and experience the great service that comes with it. Unfortunately, that wasn’t my experience.

Brooke Tobia

When we have first arrived at Volvo service center, we were feeling kind of frustrated because no one was really giving us any answers as to what we need to do with our car. Brandon, the assistant manager, then stepped up and handled our service request with no problem. He was easy to work with and very informative. If it wasn’t for Brandon stepping in, my husband and I would’ve been very disappointed with a Volvo experience at Ken Garff. Moving forward we will request to work with him.

John Finlay

Issues were quickly resolved and I liked the video explaining what was being done. Everyone was very helpful. Two things that would have been above and beyond. 1. Need more Volvo dealers in the state. (Probably not going to happen) 2. Would have been nice to have the vehicle charged up, but certainly not necessary. All in all very happy with the service department.

Heather Clawson

Ken Garff Volvo was a class act from start to finish. Making the appointment by phone was quick and easy and my needs were accommodated. I was pleased with attention to details throughout the service visit. It was necessary to schedule another appointment to make sure all details were attended to. Again, I was accommodated in every way possible to get the job done. Very pleased with the service!

Kevin Bacon

Easy, fast, and very accommodating. Amazing customer service! Alex was very thorough and communicated flawlessly. I also enjoyed the loaner vehicle very much. Definitely the best vehicle service experience I have ever had. Keep up the great work, Ken Garff!

Phyllis Brown

Your crew at Ken Garff Volvo in SLC go above and beyond the 5 gold stars. They are unfailingly courteous, and professional. It is always a comfortable, and pleasant experience to bring my car in for service. Brandon Johnson has handled my service the last 2 times I have come in, and he is great. Thank you so much everyone. Phyllis Brown

Christopher Lister

New UPDATE Aug4, 2022- I took my XC-90 in for 60K mile service. They honored their promise from before regarding a credit for work. Consistent work and service practice will keep me going back for all my service needs. - From last visit below... I brought my XC-90 in for service, tires, repair of AC, and Detailing work. Everything was done well except the detail work. I was initially very unsatisfied as the detail work was not done so I needed to do it myself. See photos for water spots that were not removed. The General Manager reached out to me, and has made it right. What can I say! It might have taken a few weeks for them to get on this, but what counts is they do care about their reputation, and customer satisfaction, and do make things right when they don't achieve a good review. I changed my 1 star review into a 4 star review, and expect that next time I go in for services, I will be leaving a 5 star review.

Rebecca Eyring

The best buying experience! Josh S. was my salesperson- he was very helpful, friendly, & made sure I was taken care of and given a good deal. Paperwork was really quick and easy. Highly recommend this dealership! 5 stars!

Devaki Douillard

Morgan was amazing to work with! We came from out of state to buy a vehicle sight unseen, and Morgans knowledge and consistent communication gave us all the confidence we needed to make the trip. Upon arrival, Morgans helpful and honest attitude is what closed the deal. A wonderful experience through and through. She even made a doggie bed for our dogs while we were closing on paper work and checked the weather for our return drive home since a storm was rolling in. We couldn’t be more pleased. Not to mention we love the car!

Markus Mitchell

Super helpful staff, and really quick service. Offered to pay for an Uber back to my house which was very nice. They even sent me a video of the car during service to show me some minor things on the car, that they asked if I wanted fixed. Overall really great experience at Ken Garff Volvo!

Hibler Family

Morgan was fantastic!! She knows her product and gives honest feedback without being pushy! And while she was helping other clients, we were well taken care of by Canyon! Great teamwork there! Very excited to own our first Volvo! Thank you! Chad & Jenee

Lori Laney

My experience working with Josh at Ken Garff Volvo was great! He was honest and helpful- no pressure and no ridiculous add on charges. We had been car browsing all day and this was the first place I felt confident I was being dealt with fairly and honestly.

Evelyn Aguilar

Brandon was my service advisor. He was wonderful to work with, communicated with me effectively and explained what services were needed, as well as what he recommended for a future appointment. I was provided the option for an Uber ride home and back, compliments of the dealership. When the work on my vehicle was expected to take longer, I was able to take a loaner vehicle home for the night.

Mike Woodward

Their service employees are top notch. They seek to understand the problem(s) and do everything they can to address the problem. They're not there to nickel and dime you to death. They fix the problem as promised and get you on your way. Volvo's warranty for the first year has been awesome. We haven't had to worry about anything thus far. Keep up the good work Ken Garff.

David Knecht

Very please with the level of service I received! Alex got me checked in days earlier than my scheduled appt because of an unexpected pending road trip. He took care of me through every step of the process. He even arranged for me to ride with a tech (Ian) so we could both do some “hard to identify troubleshooting” to isolate a potential problem. Really appreciated the extra effort everyone put in.

Latiume Tupou

As always Ken Garff Volvo has come through with fixing my 2006 Volvo xc 70. They replaced the timing belt and the oil catch. I thought the price was reasonable. I have worked with Brandon 3 times and all 3 times he has been pleasant to work with.

Jody Whitaker

Brandon was very helpful assisting us with our needs regarding maintenance on our Volvo. He provided competitive pricing and went above and beyond to ensure our satisfied. I will definitely return to Ken Garff Volvo for all my Volvo needs.

Matthew Furubotten

Tom, Made our auto buying experience a pleasure. He was very knowledgeable, kind and personable. I was constantly thinking of ways to make the purchase better, not the amount of sale. We drove from five ad a half hours away and the drive was worth it. Come to find out most of the Volvos in our are come from him. They’re a several the same distance from us. Thanks Tom

mama Shauna

Brandon was fantastic helped keep me informed. Did great dealing with our extended warranty and I believe did all he could to help us be covered and any problems discovered I appreciated a loaner car when things took longer

Steve Sandoval

We bought our new XC60 here and Jerimy and Josh did an outstanding job. It’s hard to be satisfied with new car purchase experiences these days but this whole experience from the purchase to the accessory installations and service work has been great. Thanks again to your entire team, great job!!

Shanna Taylor

Byron helped us pick the perfect Volvo. He is very knowledgeable and friendly. He took great care to go over every detail of the car. I really appreciated him.

Kameron Anton

Byron was awesome. Ken Garff’s “we hear you” slogan is damn accurate. Car shopping is incredibly frustrating, but working with Byron was all but that. No pressure, listened, patient. It was great! Now start carrying some prancing moose stickers/badges in stock please!

Jessica Taylor

Parker was super helpful getting me in and out on the day before Christmas. The Uber service they arranged was so easy and convenient to go shop at city creek for a few hours and then when my car was done they send the Uber to pick me up. Soooo nice. Have had great service and help from Volvo every time I have gone in for a service.

Tom Sander

The service we received was excellent. The staff was professional, paid attention to detail and provided the service we needed quickly. Special thanks to Mark, who was our sales person, for helping arrange a loaner car while our service was being performed.

Marc Wright

Scheduled service well in advance due to needing a loaner for the day. I arrived 30 minutes before my appointment and the loaner was ready and waiting. Original issue was fixed promptly and Alex kept me informed throughout the day regarding my vehicle.

Kathleen Selover

Michael Johnson did a great job. Friendly, helpful and professional. Great to have Uber service so we could do something fun as we waited. It was an enjoyable experience.

Tina Romaine

Every time I take my car in for service I am impressed with the professionalism and efficiency with which I am treated to. It was my choice to buy a car that required me to drive over 4 hours to receive regular maintenance and I have absolutely no regrets with that decision. This is my second vehicle from Ken Garff and certainly won’t be my last.

Tim Hall

Everyone I’ve interacted with in the service and parts departments have been extremely helpful and friendly. The communication from the techs to the service writers to the customers is fast and informative. I’ve never felt like I’m trying to be sold on unnecessary maintenance or parts. Alex in the service department has been especially helpful. I purchased my car with a warranty through carmax and he was able to contact carmax on my behalf and my repairs were covered by the time I went to pick up my car. I’ll keep coming back! Edit: Brandon in the service department was also incredibly informative and friendly. Will continue coming back!

Audrey Roberts

Josh was absolutely amazing. I had a headache of a situation and Josh pulled everything off smoothly. He was ready to close the deal when I arrived. Everyone there was super friendly. No pressure. Absolutely an amazing experience.

Merilee Johnson

Exceptional Service Department … start to finish! Each one of them assists me as if I’m the only Volvo owner with an issue today. They are problem solvers, and really appreciate their customer service skills. Kudos to Michael, Brandon, Parker, and each of them! Love driving and maintaining my Volvo with them.

Vanessa Cannon

Our salesman Josh was very informative, professional and treated us with respect. Very easy transaction! Our 3rd Volvo from Ken Garff and pleased as ever!

Leisa Hatch

Thomas Wilden at Ken Garff Volvo made our car buying experience a pleasure. He is very accommodating, knowledgeable, professional and kind. We would buy from him and this dealership again.

Jordan Reading

There’s never anything fun about getting your car serviced, but they make it pretty painless. They are always so timely, the lounge is great to work in while waiting, and their service front desk always helps me with any concerns that I may have. 10/10 recommend.

Allison Connolly

A welcoming atmosphere and no pressure experience. My sales person Byron was highly knowledgeable about the vehicle I was interested in. He was through and made the process easy.

David Fitt

Great time with my first maintenance at Volvo of SLC!! I got a tour of the entire building and was a very friendly experience. Love my Volvo and don’t think I will ever change to a different brand of vehicles!!

Kim Finch

The volvo maintenance team makes it easy to get my car serviced. I dropped it off in the morning and they set up an Uber for me to get to work. They're professional and efficient.

Michelle Linder

Very kind and helpful in finding a used car that was car that was perfect for us. Went out of their way to make us feel cared for. Very helpful with our trade in. Gave us top price. Really listened to what we wanted.

Val Shelley

I spend time in Salt Lake each winter and now do my annual checkups at Ken Garff rather than my home in Miami as Garff is consistent in positively addressing recalls, performing required maintenance at the appointed time.

Will Carter

Loved the experience of coming here for a service - they keep you up to date with text alerts and the mechanics working on your car even post a video summary of what's going on. You can also pay whatever $ you owe online so picking up the car is a snap.

Justin Hall

I recently traveled to Salt Lake City to ski the world renoun Alta ski resort with a friend. I live in Montana. My volvo wagon broke down on the way to the hill the 2nd day of our trip. I was stuck. I'm from out of town and needed help. My buddy got on the phone and called Ken Garff Volvo. Celia answered and we knew we had called the right place. She got me right in. Brandon J in service took over. To say he's a pro is an understatement. To me he's the man. He got my car fixed and back on the road in a day and a half. If I could I would have my volvo serviced by Brandon and the crew at Ken Garff volvo. Thank you all.

Katie Mitchell

Morgan was so great. And very helpful. She stayed late to make sure I knew my new car!!! Byron was nice too.

Jesse James

Byron and Morgan were great. No pressure just a relaxed attitude that made what should be a fun experience fun again. Wouldn’t hesitate to buy from them again.

Laura Whipple

All the staff in the service department were very professional and helpful. Brandon kept me informed on the timeline and steps of my repair. Very happy with the care my Volvo and I received.

Mike Mansfield

Needed my car serviced, but struggling to make it down there with half of my employees at home. The valet service was invaluable, and the car came back cleaner than it left. Thanks Brandon and Izaac.

Toms Black

Great people, great service! Brandon and the team have taken good care of my family and our ‘06 XC70 over the years. Still running strong!

Nadia Bakr

If you are thinking of buying or leasing a Volvo, do not hesitate and go straight to Byron. He’s a true professional who happens to be extremely knowledgeable about the inner workings of a Volvo.

Jason Stock

Very good service. Super attentive. I always feel confident in my car when I leave. Pretty sure Michael was born for his job. He's just great.

David Atkinson

Great work. Brandon is very knowledgable and helpful. They keep you informed of progress with texts and videos of your car.

Josh Opp

Sales guy Josh was kind, patient, responsive and willing to work with us to make the best purchase and understand our T8 once delivered.

Tracy Shirar

My XC90 was recently in service at Ken Garff Volvo-EXCELLENT service department! Very professional team-communication was great and all maintenance was performed satisfactorily. Great Job!!

Michelle Bodin

Great service. From check in to check out, our service advisor Michael kept us informed. They sent a video of the vehicle to show what was needed and done. Very professional.

Todd Vandegrift

Exceptional Service! Michael was an excellent service manager. Car was in and out in no time. Great experience as always!

Stevenjjordan

Always a good experience. Brandon Johnson is my service advisor and he’s just amazing. I’m in good hands!

Steve Miller

Clean waiting area and great service. Finished in the time frame given. Courteous and responsive staff. New tires roll beautifully as I prepare for those little road trips. August 2022.... The service was excellent and my questions were answered..I liked the video that showed my brake lining was down to 1 millimeter and that new linings were needed now and the new brake pads are 11 to 12 millimeters ...I appreciated seeing the real need and the brakes feel great as I drove home. ..I like the Volvo because it is an outstanding product and a joy to drive....I was disappointed that the dealer wanted $60 for the Emissions test and my neighborhood shop only charges $38... They said they were unable to drop their price to compete with the market price. So I got the test done at my neighborhood shop. One negative .... It is nice that the dealership allows homeless people to come in for snacks and a reprieve from the heat..... So, we were in the waiting area to see this as two homeless persons came in and were greeted by the front desk.... Then they got their snacks and came and sat right next to us.....I felt this was not the place to have allowed these people to sit.... The body odor was so bad that I got up and my wife and I found a couple of chairs too sit in at another location inside the dealership near the sales counter ....

Austin Saunders

Most painless experience I’ve ever had buying a car. Super friendly staff, would definitely recommend Morgan as a sales rep!

Jarum Stone

Beautiful showroom. Great selection of new and used. Friendly staff. The purchase process was smooth, no-pressure, and surprisingly quick.

Ki Seng

Really appreciated Josh going the extra effort and found me an even better financing option than the one I had. I didn't feel pressure to buy the car at all.

Scott Halverson

Mike J. Was awesome. Took care of checking us in, provided a great loaner and maintained great communication for our service and repairs.

S Jackson

Owning a Volvo is not cheap. However, I have made the mistake of bargain shopping parts and service elsewhere. It has always come back to bite me. Dealing with the dealership is the best option. It’s always hard when your vehicle breaks. However, Brandon in the service department truly does care. He will do everything he can to help you. He does a better job at communicating than most do. We’ve unfortunately had to communicate a lot, due to our car needing attention. I would recommend working with Brandon any day. The dealership itself is quite accommodating. They are open to loaner vehicles. They are great at rides. And if you do need to wait, the waiting area is clean and stocked with complimentary snacks and drinks that other dealerships don’t provide. Anytime I’ve had an issue or question they have been great at listening and trying to mend things.

J Flynn

The service team at this dealership is really helpful and efficient. I worked with Alex and I was very happy. He sent me a video of what had been done on my car and what needed to be done in the future, like new tires and windshield wipers. I had to book my appointment way ahead of time but since they're the only Volvo dealership in town, I can't fault the service team for that long wait. Overall, I am very pleased with my experience.

Kristi Graves

The service department always greets me with a smile . Reviews in detail what my car needs and what the costs are. Highly recommend!

Jacob Tighe

Extremely nice facility. I was helped immediately on the lot by Mark Williams who was knowledgeable and easy to talk to. Ended up not buying a car, but I felt like a priority and was given excellent service by their sales team. They even let me test drive the car even though I was concerned about the condition of the vehicle on the lot. Very professional people there, and I'll definitely be back to buy a car from them someday.

Mike C

Ken Garff Volvo was committed to making sure I had a seamless experience with my yearly maintenance service. Scheduling was easy and expectations and timelines were clear. I appreciated the video update along with the service. I value the transparency in what they do. There were no hidden fees or incentive to do anything unnecessary. This continued service makes me satisfied and justifies my move to this brand. Thank you!

Ethan Ingalsbe

I had an amazing time at Ken Garff Volvo Cars in Salt Lake City. Every employee is very professional and Josh who helped us was just the best! They make sure you are comfortable and test driving was easier than ever! I would highly recommend coming here. Their customer service was fantastic and their showroom was very modern and comfortable. Again thank you to Josh who was amazing at helping us purchase a car.

Jeff Woodbury

We have had nothing but great experiences with the Ken Garff Volvo service department over the years, and Brandon has been absolutely the best to deal with. From service/repair jobs large to small, the work has been professionally done, with lifetime warranty/labor on OEM parts. Our vehicle is from mid-2000 vintage and has been kept running and excellently maintained with the help of this service dept. A few years back we noticed a sudden uptick in attempts to “up-sell” but this fortunately was temporary and we have not experienced any pressure since. I can honestly offer my highest recommendations.

Meghan Gonzales

Ken Garff Volvo is where I purchased my vehicle and the only place I would ever take it to for servicing. The staff in the service department are always kind, prompt and honest about my vehicle. They remember me every time and care about their customers. Namely, Branden is a rock-star! Without trying to sell me on things, they keep me abreast of what may be the next service need for my XC90. The experience is always easy. They will set you a with a courtesy vehicle or will send for a ride-share while you wait. I never have to worry about the job being done properly and always feel safe driving away in my car! They’re just great!!

Jackie Fuhrman

Michael is great. He has a great combination of social skills and technical skills and always tries to do more than expected.

Hilary Connelly

Matthew was helpful and got everything set up for my new snow tires to be installed. Smooth appt.

Tawni Russo

I always have great experiences with all departments at Ken Garff Volvo. Customer service is always amazing here.

Michael Hadley

Mitch Cameron and his team @ Ken Garff Volvo were outstanding, he was very responsive to our questions and was genuinely interested in getting us into a car that best suited our family’s needs.

dan mcinerny

Just purchased my family’s second car through Ken Garff Volvo, one certified preowned and one new. Both experiences have been very pleasant and stress free due to the friendly staff and no pressure sales strategies. They don’t try to up sell you on options or unnecessary warranties. They want you to drive home happy in the car you want. Now my small children ride in some of the safest cars produced.

Jazmin Adamson

Very professional staff! Responded to my texts and questions right away. Love that I received a video detailing the work done and how the work was completed in the shop. Very clean and inviting drop off space. Thank you ;for making my experience hassle free!

Brooke Dyer

Parker was very professional and helpful. He communicated throughout the service so I knew what was going on.

Wendy McMillan

Ken Garff is number one for customer service! I recommend Ken Garff to anyone interested in purchasing a vehicle or for repairs or service on an existing vehicle! They are exemplary at providing thorough, detailed, comprehensive assessments! They exhibit a sense of urgency and are exceptional at follow through! The entire experience at Ken Garff is seamless at every level of the process! Thanks for all your help! Wendy McMillan

Heidi Whittington

Brandon is the BEST service manager! Super friendly, clear about repairs, and communicates really well about all updates with my vehicle. He let me use a loner car since I live in Heber. Brandon deserves a bonus/huge raise.

Jesse H.

It's a classy place with great service. Michael at the service counter is especially helpful and knowledgeable. I've been taking my '08 XC90 there since it was new and I'll be taking it there for as long as it's still running! 160k miles on a thirteen-year-old, five ton SUV and it still runs like a dream. I credit that fact in large part to regular services from the Ken Garff technicians.

David Brown

Moises was wonderful to work with. It was a good experience and would recommend Garff Volvo and Moises anytime.

Elizabeth Sommer

Brandon was professional, friendly and accommodating. I highly recommend getting your car serviced here!

Sabrina “Luvs to travel”

My first experience at this Volvo dealership was excellent. My service writer, Michael, was extremely helpful and went above and beyond with my vehicle being serviced. I highly recommend this Salt Lake City location and would definitely go to them again in the future.

Howard Davis

I have now purchased 5 Volvos from Ken Garff. Each time the experience has just gotten better. The last 3 Mark has been my salesman. I always feel like I will be taken care of. New showroom & service center only make it that much nicer.

Canyon Bond

Michael and the service team are amazing. The technician sent me a video of my S60 to show me what they had worked on. Couldn’t be happier. Would recommend

Kimberlee Denos

I always have an extremely positive experience when I bring my car in to the dealership. I am always well taken care of by friendly staff who do a great job. Thanks Especially to Michael. I am very glad I decided to purchase my Volvo and will definitely be a Volvo customer for a long time!

Donna Parada

Our service advisor, Michael is always very thorough and keeps us up to date throughout the service appointment. We really appreciate his expertise!

Tiberiu Corduban

I would like to express all my gratitude to all people who have contributed to the absolutely excellent maintenance service and several other repairs performed to my 2006 Volvo S40 AWD on June 7th-9th, 2022! Especially to Mr. Brandon Johnson, who has coordinated smoothly and extremely efficient all work to be done in time! Thanks a lot! I will return with great confidence for the next maintenance service and whatever else I will need to Ken Garff Volvo in Salt Lake City! And, in years, when the time will come, I will purchase my next Volvo (likely an electric model) from Ken Garff Volvo in Salt Lake City! Congratulations for excellence and top level professionalism, in the tradition established years ago by Kendall D. Garff, the founder, and continued by his family! Tiberiu Corduban, from Grand Junction, CO August 22, 2022. I would like to add a new comment, as last week I needed to bring my Volvo S40, 2006 model, for evaluation of a sound coming from the front wheels. Like always in the past, everything has been done at superlative!!! From calling to address the problem, to prompt scheduling, evaluation and fixing the problem (wheel bearing replacement), providing me a courtesy car and finally having my Volvo ready to return home in Grand Junction, Colorado, it has been an excellent experience! Congratulations and the warmest thanks to Brandon Johnson, his mechanics and colleagues at the Service Department. Congratulations, as well, to the leadership of the company for the excellence of services, in the spirit of the founder, Kendal Garff and his family! From Grand Junction, Colorado, Tiberiu Doru Corduban

Dodi Wilson

Great friendly staff! Great care for our vehicles! Wouldn’t go anywhere else for my Volvo!!

Saint Binkley

The cars are on the pricey side, but worth every penny. Yes, the cars themselves are VERY nice, but the service at Ken Garff Volvo is also too knotch! Shout out to Michael in the Service Department for his patience and expertise!

Loree Hagen

Brandon and his whole team were great. They made everything so simple and pleasant.

Brian Pulsipher

Ken Garff Volvo has truly exceptional service. Alex (my service advisor) has always been timely, kind, communicative, and friendly. I will be a life long customer of the service center.

Z C

Great staff who knows their stuff. Very fast turnaround in service. Thanks again for a great experience!

Rachelle Wilson

Morgan at Ken Garff Volvo and her whole team were amazing! They are helpful and explained everything to us. We had a phenomenal experience!

Quintin Sanders

They were awesome, professional, and even got my car done ahead of schedule. They didn't try to upcharge nor find anything else wrong with the car that they could then charge to me either, so they are definitely where I'll be going for future service. Even if they are an hour away lol.

Sage Frehner

Great service, everyone is very friendly and respectful. Being able to use a loaner car while having your vehicle serviced is always a huge plus as well.

Dianna Cannon

Brandon is the greatest service guy ever! He called me after hours to help me out. Who does that? Brandon at Ken Garff! That’s who! Thx!!!! You are all awesome

Stuart

I had Michael in the service department help me, he was very kind and forthright about all the costs that were involved in my fiancé’s car. He knew I was stressed and was very helpful in getting me taken care of. I’m not a huge Volvo fan per say but after this experience I’ll most definitely consider buying one in the future!

Holly Sutorius

They do good work and take such good care of their customers! Even arranged Ubers to and from the airport for me when my vehicle ended up being longer in the shop than expected.

Nevin Zavell

Always have a good experience here. Fantastic customer service, extremely proactive and they take great care of my car.

Cecil Bohannan

My 2021 Volvo was leaking oil after a service I’d received at a Volvo dealer in Texas. Unknowingly, I had driven 1,000 miles with the slow leak. I needed to drive another 1,000 miles in a couple of days. The service team at Ken Garff Volvo were willing to fit my Volvo into their already full service bay, found the problem, and resolved it the same day! Great service, and kudos to Michael for helping me out!

Amanda Lopez

Brandon in your service department goes above and beyond. I didnt have an appointment, but he fit me in and took care of everything.. he’s THE BEST!

Melanie Smith

The service department is incredible. I have been a customer for almost 10 years and every time I go, I have been happy. They will always solve the problem.

Claire Whitworth

If I could give 10 stars I would!! We broke down and had scary car problems. The car got right in and we were back on our way in about 4 hours. Thank you too everyone in service.

Max Watts

Our sales person JJ was awesome! Very smooth negotiating process, and we felt zero pressure to buy! We are excited to pick up our new car!

Katie Sadr Connolly

Ken Garff Volvo was awesome to work with. The attention to detail during the car buying experience was amazing.

Janet Lee-Schubert

Excellent customer service and mechanical work. Brandon and his crew always go the extra mile get things done well , on time and clean!

Ashley Conklin

Canyon was so helpful through the process. He explained everything clearly and made it stress free! It went by super fast and easy! I would recommend anyone buy a car from him. I definitely will come back for any future car needs. Moises was great as well he helped me understand each part of the paperwork and was so friendly and kind. Kengarff Volvo is so amazing!! 5 star experience for sure!

Grams Barb

You are kept advised of work progress and receive a video showing your car and what they did. Service people very helpful.

C F

My experience buying a car from Ken Garff was simple and not full of some of the usual headache of the car buying process. I felt that the price they gave me was fair, and they completed everything relatively quickly while still taking time to answer all of my questions. I didn’t feel pressured, which I really appreciated. Overall, it was a positive experience.

Jaylyn Clark

I really appreciate the level of excellence that is performed at the Service Dept in Ken Garff Volvo. Brandon has taken care of me and my vehicle for years and I trust him implicitly. Even though no one wants to take their car into the shop, the bright side is I get to say hi to an old friend and know my vehicle is in safe, capable hands. They do a great job making customers comfortable while they wait; and if you need to be someplace while your car is being serviced, they'll provide for you to conveniently get where you need to go. The rate of professionalism they have demonstrated to me over the years is of an exceptional standard and I am pleased to report the mechanics they have employed have shown time and again they are experts in their field. I do not hesitate to recommend this place.

Helen H.

My husband has raved about the great customer service since our first experience with Ken Garff Volvo and they have continued to be exceptional. We worked with Brandon to get our car serviced recently and as usual the service he provided was courteous, professional and friendly. The communication is always clear and we never feel pressured into buying added services. Our experience wasn’t the same where we purchased our car at a dealership in Seattle so we really appreciate the warm and friendly service and mostly the integrity that we feel Ken Garff employees exemplify. We will always do business at Ken Garff as long as we’re residents of Salt Lake.

Jon Frohlich

I took my 2006 vehicle in for a faulty air conditioner. I thought it was going to need a new compressor which was going to run north of $2000. They were able to find a loose wire and we’re able to service it and clean it up, good as new and it only cost a tenth of what I feared it would. Brandon and Alex have always been outstanding to me in the service department!

Moises Docen

I got a flat tire and had to leave my car there over the weekend and on Monday. Michael the service advisor had the new tire put on and and made sure all was fine. The thing that amazed me was that he made sure all went well from home as he was off on Monday. Talk about great customer service!!!! The Volvo service department is top of the line. I will always bring my Volvo to them and if you have a Volvo I highly recommend you bring you Volvo to them.

McKay Free

We loved our experience at this Volvo dealership! Brought my wife’s xc90 in to be serviced. They were so helpful in the diagnosis and the best part was the video they sent me walking through everything that needed to be fixed/updated! It was awesome! They had Banbury donuts + fountain sodas while you wait. Such a fun touch! Thank you to Brandon who was so amazing to work with! Highly recommend buying a Volvo - especially if it’s from this dealership!

Lance Monson

Update 2022- very happy with my experience, I decided to just use the website to schedule my appointment. I actually completely missed it by accident and they rescheduled it for me without a call or anything to the following Friday. The service team was slammed but per usual was really helpful at both 8:40 a and 3 p. Update 2021- my experience the last few weeks have been slightly frustrating with Volvo. In July I came due for an oil change. I reached out via phone call to get a quote for service. The person whom I spoke with couldn’t give me an idea on price and told me she would have someone call me back. That phone call never was returned, I reached back out a few weeks later and scheduled the oil change (still didn’t provide cost.) A few days later My driver side interior door handle broke, I called back in and spoke with someone who could not tell me if it was covered under warranty and what the cost would be. I did my own research and Turned out I am well under mileage and years and it is completely covered. This Person then explained to me that I would have to reschedule my existing appointment for roughly two weeks later as they “didn’t have the part in.” When I arrived today I was asked again what was wrong with my door. I’m guessing the service department wasn’t made aware of what was going on. I further found out they didn’t have the part and would have to order it. I believed I was avoiding a second visit by being rescheduled two weeks later. I had Volvos service team provide the maintenance as recommended by their team today. However, to top it off I received and alert driving home telling me my rear light is malfunctioning. This light has never gone off before today and just provided the icing on the cake. The service team is trying to make it right by offering to fix this as no cost to me and even offered to come to my work and save me the trip. With everything that happened today I don’t find their service department at fault and they are trying to make it right. I think the complete lack of setting proper expectations by their sales/receptionist team is leading to this fairly poor experience. You have a lot of great people that work here, please set better expectations for people calling in to schedule service….that is if you are really listening like your billboards claim. 2018 review - I am SO impressed with this dealership. Jeremy and Byron made my experience seamless even down to the paperwork. This is my first Volvo and I’ll be back to get my wife an SUV after her Lexus lease is up.

Anna Morrison

I recently took my Volvo for regular maintenance and it was by far the best experience I’ve had with car service. Mike was great in helping me determine what I needed for the age and mileage of my car. They sent me a video after the inspection was completed to explain additional service recommendations. I never felt pressured or felt they were trying to sell me things I didn’t need. They were honest and informative. When I returned to pick up my car, Mike arranged for Morgan, one of the sales associates, to meet with me and answer my questions about the car, as well as to show me additional features and benefits of the car. She helped me get my Volvo ID and the app. I appreciate their kindness and sincere help. Thank you!

Shayne Fisher

We purchased a new xc90 with Ken Garff Volvo of SLC and for the most part have had a really good experience with them, they have been all friendly and helpful. We have just had some small service issues and it is a bit of a drive for us to get up here, but Ken Garff has really gone out of their way to make us happy with our purchase.

Sarah Herrmann

EDIT: I'm downgrading my rating because of some mechanical issues that I became aware of with the car after purchase. Namely, the brakes had a slight squeak on our test drive. I was given the report from the mechanic indicating that the brake pads had been replaced and were told squeak was from that and would resolve in a few days. I was gone for a few weeks and when I returned and started driving the car again I noticed that the squeaking was not going away. I took it to my mechanic thinking that the brakes may need to be reconditioned and was told that all four rotors needed to be replaced (~$1,000). I think this should have been disclosed on the mechanical report and repaired before sale. ORIGINAL: I had a truly lovely buying experience today purchasing a 2015 Subaru Forester from Garff Volvo. I couldn't have asked for a better salesperson than Morgan and Josh in finance was equally wonderful. I did not expect to be so glowing about my dealership experience but am very pleased! I would recommend them without hesitation.

Charlotte Greene

Ken Garff Volvo has serviced my Volvos since returning to the United States in 2006. We've also purchased two XC-90's since 2006. Sales & Service personnel are always friendly & willing to assist.

Ethan Hummel

Had a great experience, Josh was really laidback but also informative about Volvos. He stayed late past closing hours to finalize a purchase. Would recommend to a friend or family member. 5 stars!

Landy Gutierrez

I had a great experience! I worked with Nestor. He was super professional and helped find me the perfect car! The whole process was smooth and he was extremely knowledgeable about everything I asked. I would recommend to see Nestor if you’re planning on buying a car!

Amy Skylling

The Ken Garff Volvo team is amazing! They have gone above and beyond my expectations multiple times. They are responsive, professional and friendly. I appreciate their attention to detail and how helpful they have been. I would highly recommend this team for all things Volvo!

Stuart Spivak

Great Service. Great loaner cars. Service included a full car wash and interior vacuum.

Scott Rushlow

They always provide excellent service. The video summary is a nice touch. This time, Michael was the one making my oil change/inspection flow seamlessly. My fuel injector replacement a few months ago went just as easily with Brandon heading things up that time. I definitely recommend them!

Bartosz Dabrowski

Great buying experience thanks to Tom who demonstrated his professionalism and care for the customer.

Justin Skeen

Jerimy sold me the Jeep and was no pressure and the process was smooth and straightforward. Awesome experience.

Gary Brown

Brandon is the best at customer service and went above and beyond to complete the work on my car in a short window.

Laura Evans

Thank you for the excellent service at KG Volvo! I appreciate your understanding with me traveling so far to have my car serviced there. Michael always takes excellent care and goes the extra mile! Thank you

Tom Turtle

I recently had my Volvo XC40 serviced at Ken Garff Volvo. Alex was my Service Advisor for the process. He did an excellent job of staying in touch the whole time and was able to put me in a loaner car which I had not expected. Everything was taken care of on schedule with no surprises!! Be sure to ask for Alex if you need your Volvo worked on.

Alex Schwerdt

I feel like they went above and beyond and were so kind. Enjoyed the service department experience!

michael spokes

Update May 2022 - They made it right and found the issue. A new steering rack was need at over 4K in cost. They fixed it (and mostly covered all the costs) and my wife is happy once again. Thank you Ken Garff for following through and resolving the issue. EDIT*** What started as a great experience has left me disappointed. We bought a used XC60 which was a great initial experience. Canyon and Moses were very nice and professional. We were told the vehicle had not been through what they call “shop” yet meaning it hadn’t been cleaned/maintenance items addressed as the vehicle just arrived. We were assured all would be serviced and any issues that we noticed would be resolved. The short test drive we took before buying the car didn’t reveal a very annoying steering problem that we obviously raised to Ken Garff before it came back for the “shop” service so they could address. It never was addressed and it seems the dealer doesn’t believe anything is wrong with the way it drives. We took it to Les Schwab and they said they believe it’s due to a miscalibration in the lane assist safety feature that is causing the wheel to constantly pull during turns. Super annoying. The dealer offered to get me out of the car but at a net loss to what I originally had in my deal. Again ANNOYED that my super excited wife who loves Volvo’s is now soured by this experience. Just want it fixed. That’s all. I will have it fixed at my own expense and will not buy another car from this dealership. Again Canyon was great, but disappointed in the level of service otherwise.

Stan Drasutis

I needed new windshields wipers. They exceeding my expectations by offering to install them even though I didn’t have an appointment.

Carolyn Lenderman

We were tourists in Utah and Volvo helped us get our car towed to Fred Garff at midnight. Next morning they had diagnosed the problem and we picked up our xc 60 right after lunch. Thank you for such efficient, quick, friendly service.

heidi munsee

I always feel reassured when we can come into the dealership to diagnose or service our Volvo, especially since other service technicians are not always familiar with Volvos The staff is always terrific.

J Crandall

What a great experience! Zero pressure, great customer service, snacks and now I have an awesome Volvo!! Canyon was a great salesman to work with, straight forward and didn't mess around with us! Ken Garff really does listen and treat its customers with respect.

Jim Carlsen

I was extremely pleased and impressed with my dealings with Ken Graff Volvo, from start to finish. They responded very quickly to my on-line inquiry, and when I called on the phone, I was helped immediately. Byron Neibauer was the salesman who helped me. He was very helpful, very knowledgeable, and totally honest and reliable. Never been treated better. From the receptionist, to the salesman, to the finance department, I give them five stars! My next car will be bought from them.

L ANDERSEN

Always great customer service! They keep you updated by text of service progress. I appreciate that.

Marc R

It was a cold night so that may have played into it, but 2.5 hours from closing so not one of those jerks coming last minute. We waited 20 minutes to be helped and even the front desk person in the showroom didn't acknowledge us. After we were helped, were were told a XC-40 we wanted online was sold before it arrived and occasionally gets put online by accident they didn't have the vehicle I wanted. We drove one and liked most things and even the manager suggested a different color that was over by the Recharge XC-40s. I stated we wanted e fully loaded, but we weren't told this one lacked adaptive cruise and pilot assist and by now it was dark outside so we couldn't really see interior colors that well. We purchased it and it's fine, it really is, it drives amazing, perfect handling and it will serve us well. The salesman gave us the wrong spare key fob that went to a different vehicle so I had to drive back for that and rather than apologize or chat, he was on his cellphone during the exchange and just, I don't know, didn't make me feel like an important customer. Maybe it's me, but paying $46,000+ for something, you'd think everyone would treat you a little better. They had a refreshment bar with hot and cold drinks and we weren't offered anything during the 3 hour purchase process. In summary, we love the vehicle despite not getting full disclosure and exactly what we wanted, but inventory is limited, I get that, truly, but don't advertise vehicles that are already sold on your website, treat customers like they will be life long brand loyalists and maybe, just maybe offer the spouse to be on the loan and title. The misses wasn't happy about that. We were a first time Volvo purchaser and it was.. meh.

Rachael Englund

We had such a great experience here especially with our salesman Morgan! She made sure that we got a great deal and was so great at explaining everything to us. Even when it took a little bit for the credit union to get back to us she made sure that we had the best customer service and was very open with us about the whole process. 10/10 would definitely recommend this dealership to anyone extremely trustworthy and no random unexplained fees.

Aubrey Carlson

I bought my first car here and I was treated so well! It took awhile getting everything figured out, but they were attentive and patient! The whole transaction went very smoothly and I am very satisfied with my purchase.

Tom Johannesen

So helpful and friendly. Came from out of town and they helped resolve an issue quickly! I’m sure having an appointment is the preferred way to go, but knowing there is a dealership in UT was such a comfort and help.

Alex Fielder

After going in for an airbag recall, I got told they had no airbags. Called in three weeks later and finally got one. I wish the dealership could have prevented the first time but the lesson is to never scheduled maintenance online for the dealership, because otherwise it's just a waste of time. I am very thankful I have not crashed and died since my last visit.

Trevor Booth

We could not have been more impressed with Ken Garff Volvo! We worked with Canyon Bond and he was amazing!! He was so patient, showed us every car we wanted to see even when we changed our minds and got us a really good, fair price. He has a great personality and we will be back for our next Volvo from him and Ken Garff!

Beverly Shore

Michael is always professional, accommodating, and knowledgeable. I always receive exceptional service and genuine kindness. Thank you for always going above and beyond to take care of your Volvo customers!

Dave Morgan

Picked up a used Volvo XC90 for $50K+. Sales people were great, Morgan & JJ, no pressure, which I appreciate. Now for the constructive feedback: upon negotiation, I was surprised the Mgr wouldn’t allow a tire swap out from winter to summer tires (wasn’t really “heard” on that issue)as the car came with 2 sets of tires. In fact, a Dealer shouldn’t be selling a high end SUV with Blizzaks on them in 95 degree weather. Car needs some cosmetic work, to be cleaned and gased up still. Point is, the car really wasn’t sell ready so now we have to walk it thru to get a stuff done on it. A bunch of extra effort for such a big purchase.

Bobette Olson

I love going to the Volvo dealership! I am always treated like a VIP. They are so knowledgeable and so professional. They always address all my concerns and are very helpful with any questions I may have. I have so much confidence in the service they do. Its a pleasure and I always leave knowing I have been given their very best. Thank you Volvo!!

Tisa Penrod

Alex was great he was able to get me in on short notice to keep me on schedule for my vacation. The service department was extremely clean and welcoming and the waiting room was amazing. As my car was getting the brakes done I received videos and texts from the mechanic. I was out of there in the time they promised.

Trae Collier

Fantastic customer service and wonderfully relaxing car buying experience. I love my new S60 and Mark was so patient and helpful. We went back last week and bought a XC60 with Morgan's knowledge and assistance. I had heard through the grapevine that the salesfolk at Ken Garff were "a little snooty" - this couldn't be farther from the truth. Based on my experience, great people and I will recommend them to everyone.

Janet Buehler

Ken Garff Volvo Warranty Service is professional, courteous and timely. The staff is always helpful in coordinating a loaner car and working with my schedule since I drive 500+ miles. The videos of the work done on my car are very helpful. I’ve had great service. Thanks, Jan Buehler, Jackson, WY

hdahlhauser

We went to the Ken Garff Volvo with a pretty specific car and budget in mind. We primarily worked with Morgan and she was awesome. She was thorough explaining features about the car without overwhelming us. She was respectful of our budget and helping to find a situation that would work for us. Morgan was really knowledgeable about Volvo and answered all our questions, as well as being friendly and helpful throughout the entire process. Everyone else we talked to were also welcoming and nice. Excited to be part of the Volvo family.

Anita McCleery

We had an amazing experience with Ken Garff! Byron Neibaur was knowledgeable and professional.

susanna littell

Excellent, honest service is the standard at Ken Garff Volvo. I was very impressed by the text I received linking me to a video of their mechanic summarizing The issues identified and services provided!! I was able to share the video with my husband who also appreciated the video! Thank you for your great service!

Alice Zhou

This was one of the most seamless service appointments I’ve ever had. Michael & the rest of the staff are incredibly friendly, efficient, and knowledgeable. I was able to check in quickly and was set up with my loaner vehicle just minutes after I’ve arrived, received a detailed overview of my service and a thoughtful follow up the day after. Would definitely recommend to anyone who needs to service their Volvo.

Perry Stevenson

Great customer service! I felt I was genuinely being taking care of! My car, too!!

Cheryl Burgess

The service crew at Ken Garff did a top to bottom job on my car. They left nothing unchecked. It took a little longer than expected, they kept me updated and informed. I would refer them to family and friends. And will certainly go back for all my service needs.

Pete

STAY AWAY. $10000 and I was put in a dangerous situation 2 times of the 4 times in 2.5 months I paid for my car to continuously be returned in worse shape 3 times. The last time I just took the car back as the service department claimed to have done something about the issues neglected 3 times prior. I missed two family reunions a Christmas trip to see my covid recovering father... 74 years young and who's social security was helping me to pay for the useless "repairs" err this service departments Christmas bonuses. The fact that I let them know very very clearly was occurring. They used my catalyst platinum for scrap cash as a nice Thanksgiving bonus. Also they gave me my car back New Year's Eve and once prior to nearly immediately die within no more than 20 miles of driving away from that extortion shop. Thankfully manslaughter wasn't a result of the negligence 2 times over. When I was stalled out and check engine light flashing like the Christmas I was unable to attend and my fiance's grandmother's last family reunion. Instead forced to attend to any mechanic shop that cannot assess a coil pack with a multimeter. Let alone tighten up a hose clamp. Fleecing me for a review prior to touching my car. Along with my cash my father's cash and going out plenty of Christmas harm and ultimately refusing to do more than 45 minutes of verifying the repair that I ultimately made to the intake hose clamp they could not seem to secure. Taking back the car, I was able to fix the problem that they missed four times over. From inspection to receiving payment and returning my vehicle they missed something that I found on YouTube. And other forums, doing homework while I waited for the pros to professionally screw me

Darcy Renna

It’s always a pleasure to get my car repaired at Ken Garff Volvo. Michael and the technicians took fabulous care of me and my C70. Michael also helped with my registration renewal. I know from past positive experiences that they can be trusted.

Amy Becker

Everything about this service was top notch. Brandon was very considerate, informative and prompt with letting me know what was happening. The service tech was awesome in his video explanation. Moses, my salesman…was and always is helpful and considerate with his time. Christian, in parts, very helpful in getting me a quote on new all weather mats. Continue to recommend this dealership to friends and family!

Carla Cantor

Michael was friendly and polite. The paperwork always get done quickly & efficiently.

Kyle Reed

Ken Garff Volvo is just amazing. I've taken my XC70 in multiple times for service, and each time they did an outstanding job. All the tech's care about the costumer, and definitely go the extra mile. They never force work they see that needs to be done and never pressure you. Recently, I had my car towed into the shop for a new Fuel Pressure Sensor. They were able to diagnose and fix the problem in just a day. They also fixed part of my door that I had damage on, free of charge. I didn't even ask them to do that, but that's who they are. I'm not lying when I tell you, they genuinely care about the costumer. Michael and Alex were the one's who helped me this time, and they were just outstanding. These guys are the best!

Jeff Gochnour

Michael Johnson was very welcoming and clear in explaining the service work to be done on my Volvo XC60. When I called to check an additional item for me, e told me up-front what it would cost and adjusted the schedule to accommodate this add. The service finished on time and I was impressed by my entire service experience!! Nice job Michael and Ken Garff.

Guy Fleischer

During recent visit from out-of-town, my otherwise trusty XC70 needed to be towed due to sudden engine failure. Luckily I chose Ken Garff Volvo. The Service Advisor, Brandon, was pleasant and kept me informed on repair status. It was determined that the turbo return air pipe had blown loose, and simply needed to be re-secured and then tested. Good to go! Best news is that this work was done without charge and I was back on my way home to Seattle. My thanks to the good folks at Ken Garff.

Courtney Ruttan

What a great experience working with Byron, Jerimy, and Don! We all are very aware of how drawn out and frustrating the car buying process can be. That wasn't the case at all with Volvo. The process was efficient and customer service was top notch. Best part was driving off the lot in my new Xc-60! Highly recommend this dealership and this team of employees!

Joshua Summerhays

I just bought a used Volvo V60 wagon from Ken Garff, and the entire process was great. Mark Williams, my salesperson, was fantastic. He helped me through the process, got me the price I wanted on the car, and was a no-pressure salesperson. He was great. If you go in, I'd recommend you ask for Mark. He was by far the best car salesperson I've ever dealt with. I can't recommend him, and this dealership, highly enough.

Debby Taniguchi

They are very professional and take care of every detail. We went in with a tire problem and came out with a new tire and a very clean car. They sent a video to show exactly what the problem was and options for the fix. The waiting area was comfortable and clean and they provided snack and drinks to pass the time. I always feel confident when leaving the this service department.

Karen Thorpe

Morgan was absolutely amazing from the first phone conversation that I had with her. Living 200 miles from the dealership, the purchase process was done over a week by phone and she was extremely attentive to every detail throughout the transaction. After the purchase and on her day off, she responded to and helped, going way beyond what was expected. Most pleasant experience I have ever had purchasing a vehicle.

letitia gerber

I’ve always love work with the service guys here! I never feel like I am being ripped off or taken advantage of. I hate going to dealerships for service I feel like they are appraise trying to uptake me on services I don’t need. Ken Garff Volvo has never done that and I feel a sense of security with them. They are always helpful and will always try and get down to any problem I am trying to figure out. It’s good thing they are so great, otherwise I would know where to go!

Brody Chipman

Ordered my car online but the dealer experience was unfortunate. Once they got things sorted out it was a quick and pleasant process. If you want a new Volvo, they’re the only Volvo dealer in Utah.

Kathy Fowles

I was early for my appointment but they kept me appraised of how long it would take. The staf is great at the service intake! I was disappointed on how long it would take to schedule an appointment with a loner car. It would have been a six week wait.

Cate Brabson

Volvo service done quick and easy with an appt. Text communication for pickup!!

jeannine ritchie

Service for the recall was great, thanks Mike for all of the information. However —-When my car was returned to my home by the driver, I got into it and noticed that the light carpet had two large dark shoe prints on the floor matte as well as dark smudge on the carpet near the door of the passengers side. KG always provides a courtesy wash, nice right! Clearly they washed my car, However this time some strangers grunge was left behind in the passenger side.

Jill Powlick

Both drop-off and pick-up were handled efficiently. Received several videos showing the work as it was being done.

Valerie Koontz

EXCELLENT customer service! Mitch Cameron was very friendly, knowledgeable & helpful! We love our 2021 Volvo XC40. Great value, totally got a lot of options for the price👍🏼 I will recommend Ken Garff Volvo to everyone! Thanks Mitch!!!!! …

Victoria Lynn Nelson

I started my “looking” to acquire a new car process in October of 2020 and Morgan A. was amazing to assist me all the way through until I decided to pull the trigger just recently. Morgan had been so knowledgeable about the Volvo brand along with patient and super fun to work with. She made my whole process of buying easy even when I started off with “I’m just looking and probably won’t buy for 6 months to 18 months”. I would highly recommend working with Morgan and this dealership as you look to purchase a Volvo. I’m so happy with the choice I made based on the knowledge and information Morgan shared with me between safety, vehicle features and the ride all around. I got to work with Chris G. for financing as well and he was awesome to take the time through the process with me even after hours. As long as Morgan A. is still at KG Volvo selling, when or if I need a new Volvo she is ALWAYS going to be my first choice of sales rep to contact.

Darrell Keisner,

My Service Agent Bradon was very professional, understanding, and helpful. He took note of the things I had previously told him when making the appointment over the phone the week before!!! These folks can be trusted. They serviced my Volvo, fixed what needed to be fixed, advised me of any future concerns, and got me back on the road pronto. Thank you Brandon and the rest of your team.

jeff bramble

Josh at Volvo in Salt Lake is awesome!! This was my wife’s first time buying a car without me because she was itching to get a new car and I was swamped at work. Josh listened to what she was looking for, gave her some options without pushing or pressuring her. In the end she called me up and said she had a new car and to come sign some papers. Because I was was swamped, Josh got everything ready so I could run over sign papers and get back to work. We have a new car that we love. Thanks Josh!!!!

Ann Goodspeed

Brandon has been a great rep for me as I've continued to have my car serviced with Ken Garff over the past 5 years. Great response and flexibility with my time traveling a ways for my services. Highly recommend the whole crew! Thanks guys.

Tim Hackworth

A thoroughly pleasurable buying experience (am I really saying this), mostly through the efforts of Morgan Allen our sales person.

Katrina Remington

This was hands down the easiest car purchase I’ve ever had! Well, aside from the last 2 cars I purchased from them. I went in on a Saturday and they were insanely busy but I didn’t feel that I waited that long. I got exactly what I wanted and at a price I could afford. Everyone was so kind and professional. I loved the water and soda they had in the waiting area, I thought that was a nice touch. I will definitely buy from Ken Garff Volvo again and again.

Chelsi Anderson

My sales guy was really great. He didn’t give us any pressure. The car we wanted was in stock and on the lot. The only compliant I have is probably the number one compliant among car dealerships the amount of time you sit and wait. We were there almost 5 hours. It was getting to the a point that we almost left and said forget it.

Ginny Hutchinson

Recently purchased a new hybrid from them. Excellent service experience from sales to financing. Very happy with their explanations, patience and kindness all around. I highly recommend if you’re looking for a Volvo.

michael stephens

The guy who wrote the work orders was pretty new. Still he was very nice and the work was done the same day. I tried to get work done on my son's car at another dealership. Not Volvo. After a week they said they were about to work on it. After two weeks they said the same after three weeks they wanted me to ok twelve hundred dollars in work that maybe would fix the problem. Ken Garff Volvo is responsible to their diagnoses and work.

Alize Fenech

Brandon and Russell were amazing to work with and took excellent care of me and my vehicle. Their attention to detail and consistent communication were greatly appreciated! I loved the video walk through of my car, as well as the text communications. They also provided a Lyft to get me home when I dropped my car off! Tip-top service; I won’t be going anywhere else!

Brent Robbins

Bought a new XC Recharge. I have bought more than ten new cars and this purchase process has been the easiest I have ever done. My salesman was Josh Savas who was outstanding.

Gabby Garcia-Iorg

Jeremi was my sales person. He was absolutely incredible! Super helpful, approachable, knowledgeable, and down to earth. He helped get the car I needed and he made it look the way I wanted it!

Nicole Banks

Our experience at Ken Garff Volvo was refreshing! We received friendly service and felt extra care was given to help us with the purchase of our new car.

Susan Baird

Service advisor was professional, thorough and respectful. The one complaint surrounds Ken Garff’s online appointments and invoicing. I booked an appointment for early morning. I dropped my Volvo off the night before, filled out drop off paperwork and included the print out of the appt and service requested. I had signed as requested which should have allowed the work to begin as scheduled. I received a voice mail from advisor at approximately 11am asking me to confirm service requested and cost. As most customers are working professionals, msg was not returned for 2 hours. This wasted time. My signature along with a print out of expected service should have allowed work to be done in the early morning per scheduled appointment. I appreciated the video from the mechanic or tech regarding completed work. Excellent idea! Lastly, Ken Garffs online invoice should be updated to include discounts. Discount did show up on final printed invoice however, for added customer confidence, the online invoice should show discounts so final payment owed matches between hard copy and online.

Rob Purgason

Canyon was great to work with. He did everything he could to expedite the purchase knowing we were in a time crunch to get on the road for a road trip. As we were leaving we realized we didn’t have a phone charger so Canyon offered us his personal charger and wouldn’t accept anything for it. A+ service.

chris Heaps

Brandon was very friendly and helpful!!! It’s never enjoyable getting cars serviced, but he made the experience better!!

Lydia Lyman

I have purchased 2 Jeeps from this dealership. Have had amazing experiences both times. Morgan, Chris and Lee made it a seemless experience. I also take both of the jeeps to them for routine service and they do a great job as well, even though my cars aren't the Volvo brand.

Sasha Zoumadakis

My service advisor Brandon was absolutely amazing! My brakes had been squeaking and driving me crazy, he went above and beyond to make sure the problem got fixed properly. I have never dealt with a shop that cares more about their customer’s happiness. I can’t say how much I appreciate that!

Joe Klim

Friendly service manager and nice waiting room with free beverages.

Meredith Owen

I bought my XC60 from a mark miller dealership and this is the second time I’ve trusted Ken Garff Volvo for maintenance. They are thorough and always willing to help navigate your decisions on any last minute repairs and won’t push you on decisions to hold off. FIRST OF ALL, being a female and having to take a car in is always a nightmare, most male technicians are quick to glance but never fully observe what your vehicle needs, extremely fast for the bogus labor costs and time delays. The honesty from Michael was amazing, I got a nice sized rock chip on the moonroof, cracking after a car wash and Michael didn’t make me feel like the sky was falling if I hold off for that price tag! I love the loaner car service because I can be worry free getting to and from work, my car was done so much sooner than I expected that I wasn’t able to pick up myVolvo until the morning. When I went to return, the city had shut down all access to the dealership. After driving around trying to see a way back there, giving up and heading to work; Michael calls me in the afternoon and sounds worked to a pulp from dealing with the chaos all day! He was so understanding and made me feel comfortable that I didn’t have to break away from the clients or show up late to work. This shows just how much Ken Garff values and respects their clients….even after a day of hell given to us by the beautiful & impromptu UTAH road construction!

J Baquer

Being a new Volvo owner, I was quite impressed with the whole process when I took my Volvo into get serviced for the 1st time. Alex was great and I really appreciated the diagnostic video to keep me in the loop. Sincerely, Happy customer.

roger selkowitz

All the folks in service were really great! We were on VaCa road trip and the dreaded check engine light went on.... oh no! Drove to Ken Garff Volvo. The car was under warrenty and the staff were again really great. Got a loaner car. They diagnosed the problem and it was an O2 sensor. They got the part in and in just 24 hours had all fixed and a okay.. The staff and techicians kept us updated and my wife and I felt the staff were doing an outstanding job. Our hats off to all the staff for making our vacation worry free.... Thanks again! . .

Kimalee Stringham

I love predictable... I can always count on the Volvo service team doing an A plus job.

Barbara Wogoman

I was in Salt Lake for one day and visited several different dealerships looking for a new car. I live 4 hours away and wanted to test drive as many cars as possible. The sales people I worked with at Ken Garff were very nice and knowledgeable. They had a great inventory of cars to choose from. When I got back home I decided to buy a beautiful new V60 wagon and my salesperson let me put a deposit down on the car. I told my salesperson what day I would be able to come back to SLC and complete the purchase of my car. We were in contact by phone and email. They even offered to pick me up from the airport. I was so excited, this was the nicest and most expensive car I have ever bought. The bummer was that they forgot I was coming. No one was at the airport to pick me up, but they did pay for my Lift to the dealership. Ended up being my salesperson’s day off and I had to work with a new person who was caught off guard by my arrival.The car wasn’t ready (cleaned and software updates) so I had to wait several hours for it to be done. Not the end of the world, but it was a bit disappointing that they forgot I was coming. Everyone who helped me was very nice, did their best under the circumstances and they apologized for what happened. Upside is that I have a beautiful new car that I love.

Rhodes Kelley

tl;dr Alex, McKay, and service team saved us on a roadtrip. They are the best. Be us - driving home to SF from seeing family in Colorado with a 1 year old and dog in the XC60. Making our way on a typical 2020 road trip thru wildfires, smoke, snowstorms, wind storms, power outages, covid, lost toys, Moana on repeat, crying etc. Middle of nowhere car starts complaining to check its engine - cool cool. Panic, then google volvo dealerships. Find Ken Garff Volvo Cars in SLC. Call to see what to do... Mckay says we'd typically need an appointment, but graciously talks with service team (Alex) and says we can bring it in first thing in the morning to get checked out no problem. Relieved, but still dreading what may or may not be wrong. Show up early and pull into the service area where friendly folks wave us in before Alex comes over and quickly remembers the context before taking the car and saying it might take an hour to figure out what is going on... 30 minutes later he and the team have fixed a recall issue and replaced an engine part under warranty at no cost. Bonus, he washes the car before bringing it around and sending us back on our apocalyptic roadtrip. By far, the best and most helpful experience I've had with a car service. Thank you so much Alex C and team 11/10 :0)

Jeremy Robertson

The sales staff were friendly, helpful and not pushy. Compared to other dealerships, the experience of buying a car here was much better and more enjoyable.

Natasha Wallis

Service is good, however, lead times are long and service cars are impossible to get

Carol Woolard

Never disappointed at Ken Garff Volvo. Any dealership can service a car. Customer service - true, QUALITY customer service is rare these days. I've been extremely pleased each time I've taken my Volvo in to this location. In particular, Brandon & Alex in the Service Dept. are outstanding and a joy to work with. I drive 3 hours to THIS location for service - worth it EVERY time!

Nicole Jenkins

We just purchased an car from here, Thomas, our sales rep was amazing. There was no pressure and he was very helpful, respectful, and responsive to our needs. Moises in their finance department was able to get us the financing we needed and went above and beyond to get our payments as low as possible. Funny enough, Moises got us a better rate than what our credit union offered! Right after the purchase we were contacted by the service department to apply the clear bra to our car. The service department was courteous and I thought went above and beyond when they saw I had my 3 young children with me a kind serviceman brought them each a coloring book set to keep them occupied while I filled out paperwork. Wow! That's amazing service and much appreciated! It was a pleasurable car buying experience that felt easy and without pressure. We have bought cars from several dealers in the past but hands-down would come back to Ken Garff Volvo and would definitely recommend Thomas and Moises to anyone looking to have an easy, enjoyable car buying experience. We will definitely be back as future customers!

Lyon Sprinklers

There are a few other Volvo owners in our family and we’ve always heard good things about their cars and how great the Ken Garff dealership is. Well, new car time rolled around again and we thought to add the XC90 to the list of vehicles to consider. After looking at the others, the XC90 was clearly our first choice, but after the sales team listened to how we use our cars and what our goals were for this one, they suggested we take a look at the XC60 hybrid. Wow, what an amazing ride. We would have loved the XC90, but I think we are even more excited with the XC60 hybrid. Huge thanks to everyone at Ken Garff for listening to us and recommending a car that better fits our family’s lifestyle. I wish I could give more than a 5-star review of dealership. Is it weird that I can’t wait to buy another car from them?

Matt Ford

Morgan Allen was awesome to work with. Best car buying experience ever. She was very patient and thorough helping us get all the settings just right and a delightful person. If your looking for a Volvo I would highly recommend working with Morgan!

Jeanne Hayes

Great, efficient service. Really appreciate the Uber ride back home after drop off.

Tom Maher

I brought my Volvo to Ken Garff Volvo for assessment and recommendation for how to proceed. It turns out that my car was toast and they recommended to NOT spend on repairs because the costs would far exceed the value of the car. A lesser service shop would have fixed some things up and charged me a bundle and sent me out with a still-defective and hopeless car. I learned that Ken Garff Volvo service has integrity and does the right thing even when it means turning away easy money. Honesty is what I found.

Roberto Cantu Villarreal

Again, excellent experience. Great personal touch and the service is the best. Thank you Michael Johnson (Service Advisor) for the very special attention.

David Rubinger

Service advisor Brandon was great. He kept me informed and provided a loaner car when parts had to be ordered. The mechanic provided a video of the issues with my car. I looked at some used cars while waiting but the inventory was very low. Important decisions to make.

Cody Dupass

Josh at Volvo made this car purchase easy and, believe it or not, a pleasant experience.

Morganne Pace

Awesome experience with a very helpful staff. They took the extra time to fix stuff with our car before take home and gave us a loaner for the weekend because of it. Highly recommend.

Meredith A

I looked in multiple states for my perfect Volvo after deciding between an XC40 and XC60. So grateful Morgan at Ken Garff was there to take care and help me buy my first car, an XC40. Called her from out of state and three days later came home and drove it off the lot. Everyone, especially Morgan, was extremely helpful, informative and quick to respond and provided tons of answers to my car buying and financing questions. Thank you and I LOVE my new car!!

Megan Thayne

I bought a used car with Morgan. She was the best salesperson I could have imagined. It was my first time buying and she made me feel very welcome and was very helpful when I had questions. 10/10 would recommend her if you decide to buy a car from Ken Garff Volvo cars.

John Herzog

We had a great experience! We are greatfull for how patient Morgan and Josh were with us. We spent most the day and evening there and they were so happy to help us! Very great experience! If we get another Volvo we will definitely come back here!

Bo Kang

Michael Johnson (I'm not sure if it's correct name) who is in the service department is awesome! He is very knowledgeable and nice. I have worked with other people in the service dep, but never satisfied. But when I get to work with Michael, I'm very happy with my appointment.

Melissa Olsen

Josh was great at showing me what was available and which would best fit my needs. Chris made the financing part easy. Whole process was quick with no undue pressure!!!

Judy E Martin

Morgan was amazing! She is very knowledgeable and assisted me in setting up the car for me. It was a great experience and I recommend to anyone.

Kim Garside

In 2006 I bought a new S80 when I lived in Portland Oregon and had the car for 9 years the longest I have ever kept a car. With only 70,000 miles on it I traded it in for a 2015 Nissan Rogue at Ken Garff Nissan. They gave me more than anyone else for my Volvo and treated me right. However, I longed for the quality of another Volvo and the great service that comes with it. So I just bought a 2019 XC40 from Josh and love the car. It has so many bells and whistles that I was confused how the car worked. Josh was so patient with me even when I was freaked out. The General Manager Don Brower called me and arranged for me to talk to the Service Manager Mike Johnson. As it turned out, it was pilot error, shame on me for not reading the manual thoroughly. I have worked with many car dealers over the years and Ken Garff is a quality dealer with the best service and they don't keep you in there all day trying to make a deal. Sorry guys, but I will probably keep this Volvo for a long time too, but when it comes time to trade it in I will be back for another Volvo!

Stacy Dixon

We had the best experience purchasing our new car, our salesman Moises was amazing. Thanks a bunch Moises, my new best friend! I had to take my XC40 in for an issue with the sunroof and Ken Garff Volvo made this a super easy process, I called and was given an appointment immediately, when I arrived to drop off my vehicle the salesman that sold me the car (Moises) was there, at 7:30 a.m., to make sure that I was well taken care of, the service representatives greeted me immediately and had a loaner car waiting for me so I could get back to work as soon as possible. I received a text from the service representative when my car was finished. The problem was fixed with no issue. It was actually a surprisingly pleasant experience. I love this Volvo dealership and have received nothing but friendly, professional service from the moment my husband and I walked onto the lot looking for a new car.

Ethan Firth

We purchased a XC60 from Ken Garff Volvo and Canyon our sales representative went above and beyond what was expected. Disappointed that Ken Garff does not appreciate this particular individual. He has a cubical? As a client I expect to work with a top representative. The illusion working with a salesman with a cubical versus a glass office sends the wrong message.

Jessica Thorpe

Parker and Alex were awesome to work with when I was getting repairs done to my car!

jenny lind

Brandon, the Volvo Service Manager, is superb. He solves problems, listens with real care and offers fine suggestions (even if you are not Swedish). Thank you so VERY much!

Nicole Hurst

Luxory cars and wonderful customer service. The XC90 inception is gorgeous and you get all the amenities. We just got quick annual service of our Volvo. The service department is thorough and they are willing to accommodate when needed. They have loaner cars available while we have our service completed and they have even delivered our car to our home before.

Derek Foust

Good buying experience. Worked with Josh and he was very easy to work with before I came into the dealership to at least get into the ballpark of an agreeable price and during the whole process. The Volvo we purchased was very clean and seemed to be a good value. They seem to want to work with you to get a price that works for both parties. I would buy here again.

Brenda Hardle

Great service! Ken Garff Volvo went above and beyond my expectations! Valet service is the way to go for the elderly! When my car was cleaned the old paint that was in my bumper was cleaned off to my surprise! Thank you for taking such good care of my car!! I love my Volvo! Thank you Mike and Jesus!

Tracey Valdivia

MUCH RESPECT to the Ken Garff Volvo Dealership! We are from Twin Falls Idaho and recently purchased a 2014 GMC Arcadia. These guys a EXCEPTIONAL and AMAZING. They got our deal done in a matter of 4 hours over the phone... couple of days later we drove down to get our rig. It was just as beautiful in person as it was on the website.... everything listed actually. After a week of having our new Arcadia we had an issue.... quickly got a hold of the dealership and our salesman Josh handled our unique situation in a very personal and professional manner. He TOOK CARE OF US as promised. The used car sales Manager did EXACTLY the same! We APPRECIATE ALL of you that worked with us and will be not only a repeat customer in the future but be assured we WILL BE sending referrals your way. It's OUR Promise to you! Thank You again for selling with integrity and making our car purchase SO WORTH IT! 5+🌟 😉💯✔️

David Napiwocki

These guys always take great care of me. It’s a little pricey but it is a luxury car dealer after all, and they go out of thier way to make sure you are treated well whether that be with great loaner cars if it takes a while, or getting you in and out quick when it’s something small.

Randy Reed

Great service, got me back on the road after failure with my car.

Justin Brim

Great experience. Our sales guy, Canyon, made the whole experience effortless and low stress. Everyone at Ken Garff Volvo that we interacted with made us feel at ease. Can’t recommend them enough. Go buy your car here.

Tara White

This was my first time into the dealership with my car. They helped me figure out everything that needed to be done. I was never pressured into doing anything and kept up to date the whole time. I will definitely not dread going in the next time which is a huge plus. I was also signed up for a courtesy car which meant my day to day schedule was not affected and I could be where I needed to be.

Danielle Braithwaite

Ken Garff Volvo made it so so easy to have our car serviced. They picked it up and dropped off our car and made the whole process seamless and easy!

Wyatt Grow

Ken Garff has been amazing at keeping our Volvo in pristine condition and helping keep our family functioning by arranging for a courtesy car for us to use. Brandon communicated clearly and frequently via text to make sure things went smoothly.

christopher gallegos

Ken garff volvo has always given exceptional service . everytime I have brought my vehicle there, I am very impressed with the quality of service and level of customer service. The software they use to communicate and show video of your vehicles multi point inspection is awesome, you get to see exactly what the tech sees and approve or decline services at the ease of your phone. They are always quick and prompt. So far I have not had any issues with them.

David Robb

They were great they gave me options for replacement of my key and I was able to get a key. Mike was great even though he was busy he was able to get to my car quickly even with 24 hour reset. Good job

Lisa Louder

I got an engine light and a noise in my engine. So I took it in first thing in the morning Brandon got me right in! And had it back to me within three days. I was very pleased

roberts nelson

Brandon, the service advisor, demonstrated once again why Ken Garf is rated so highly. He was extremely knowledgeable and , more importantly, committed to making my service experience the best possible. Both often rare gifts Great job Brandon!

Lauren Bell

I always feel well taken care of at Ken Garff Volvo service department. They are prepared when I arrive, communicate well as my car is being repaired, and provide alternate transportation. A great experience!

Kenneth Kirchner

Standard oil change service. Michael was very helpful

Rulon Green

Brandon at Ken Garff was fantastic in communicating on my Volvo. The work done is fantastic and so far I’ve driven the car 300 miles and it’s running strong. Would recommend!

Korby Van Valkenburg

The service department here is incredible! Mike, Ryan, and Neil all went out of their way to figure out what was wrong with my car and worked with Volvo Corporation to obtain goodwill coverage for some repairs just outside of warranty mileage. They did a fantastic job keeping me informed throughout the process and completed the repairs in a timely fashion. Volvo Corporation really stepped up to stand behind their product and as a result I'm so glad I bought a Volvo! Thanks again guys!

Sally M.

Absolutely the best customer service! I have always loved my Volvos, but it is the customer service that keeps me coming back. Thomas and Lee are the best in the business!

Chelsie Farmer

I always get the best customer service, thoughtful, respectful, and timely responses from all the employees and love taking my vehicle in to get serviced here. It’s been my best dealer experience to date. Shout out to Brandon in the service department. He always goes above and beyond.

Delainey Alexander

Michael was very helpful and friendly! Great service here

Lori Call

I came on the wrong day for my service and they worked me in anyway. I appreciated it so much. They are friendly and treat customers with care.

Jane Smith

Very professional! These gentlemen are great at their jobs.

Greg Allen

We purchased an XC90 this past weekend and had a great buying experience. Moises was our sales rep and he was great. Very personable, seemed to really care about his customers and did everything he could to make us happy. They gave us a fair value on our trade and made the whole buying experience a breeze. They did not try to push any extra items on us like typical car dealers. Very low pressure sales approach that we enjoy. If we look to buy another Volvo in the future, it will be from Ken Garff.

Chelsea Terentjev

Honest and upfront service. I went in expecting to pay $159 for the 90,000 service. Upon inspection of the vehicle they determined my tires did not need to be rotated, so they took $40 off the expected price.

Ty Gatherum

Michael and the team always go above and beyond to make sure we are taken care of. The entire journey from drop off to pick up is focused on a great client experience. Hands down the best service team we have dealt with.

eddie chen

Great staffs, I see smiles, no pressure communicating and transparent on the bill.

Payton Dall

Just bought our second car from here and we couldn't be happier! Came in here with my Mom for a used S90 and left happy with an awesome new car. Moises was our salesman and he was knowledgeable, kind, courteous and helpful. We love the car and are glad to deal with Ken Garff Volvo. Keep it up!

Karen Terzian

I brought my car in early because I was in the area. Michael kindly got it done an hour earlier because he knew I was in the lounge waiting. Thank you.! Also appreciate the detailed explanation of what was going on with my Volvo which I have enjoyed for many years from this dealership.

Susan Conaway

The only reason I am giving the service department 4 instead of 5 stars is not due to my service there in particular, but rather that it took so long for Volvo Direct to decide how to handle my jacked up engine. It wasn't this dealership's problem per se, but it still made my experience less than ideal. It shouldn't have taken 5 weeks to make the necessary repairs!

Julie Buck

Go see Morgan! She is knowledgeable, authentic, not “salesy” or pushy and just a great person. She asked great questions and able to find a vehicle that fit our needs. It was a great and relaxing experience. Chris Garcia gave us a beautiful and fun experience in finance and signing docs!

Ramachandran Balakrishnan

Mike was very helpful. Answered all questions and provided important advice.

Brett Dean

Great service Team at Ken Garff Volvo. Today's service was for a recalled item, quick and good area for me to work while waiting. Previous, they went the extra mile to help with an item that was just on the cusp of warranty, working with the manufacture to do the right thing.

Joe Donaldson

Great dealer. Byron was super helpful and knowledgeable about the products he sold. It was nice to have a salesman that could answer all my questions. The price of my car was extremely fair and the trade in value of my previous vehicle met my expectations. I was happy in choosing Ken Garff Volvo and would not hesitate to buy a car from them again.

Karinne Kehl

They had excellent customer service, and provided quality explanation and help towards all my cars issues. They were very understanding and easy to talk with. However, not as timely as I would have liked

Storm Cisco

Brandon was incredibly helpful and communicative. I appreciate the help and kindness.

David Sorensen

Brandon at the shop is very customer friendly and focused on giving people a 10/10 experience when they come in. He is very easy to work with, gets the job done, and is clear on what work needs to be done on a car/what it will cost to do. I would recommend working with him to anyone!

Brandon Johnson

I can honestly say that the service center at Ken Garff Volvo is above the rest. Just with how amazing the interactions are. 1. The staff will help you even if it is not their department. 2. The service department practices a no pressure system which allows me as a customer to make the decision on our own. It's great! I highly recommend them. The service team will make sure you are taken care of even if it means they must stay late or go out of there way to make it happen. Keep up the good work guys!!!

David Salo

I’ve always had a great experience at Ken Garff Volvo. Our XC-60 is our seventh Volvo. I have worked with all three Service Managers there and all are professional and courteous, providing excellent care!

William H. Talbot

On Valentine's Day this year, with the assistance of Moises Docen, we purchased a used Volvo from Ken Garff. Our experience with Moises was remarkable and memorable. Remarkable because he was unlike other salesmen we've known. His was a soft sellhe was interested in helping us find the right car for us and he "listened, really listened" to our interests and concerns then gave us all the time we needed to find the right car and feel totally comfortable with it. Memorable because, from the moment we met, he was more like a close friend than a salesman. He spent the time necessary to build our trust in himself and the Ken Garff dealership before selling us a car. This was very refreshingwe appreciated that approach very much. He is an outstanding salesmen for all the right reasons. Thank you so much Moises for your remarkable and memorable service. To validate my review, I managed national banks in Silicon Valley and Wasatch Front Utah for 45 years. (Bill and Leslie Talbot)

Wren Nest

We always take our car to Ken Garff Volvo. Michael is very detailed oriented and takes care of everything. The technicians are great. We have always been very happy with the work performed on our car.

Curtis Newman

To clarify - this is about the service center: Very good experience from beginning to end. Person assigned to me was awesome - friendly and knowledgeable. I set up my appointment online. They were ready for me. They also finished in less time than they had predicted. The loaner car was in rough shape a little bit, but it wasn't a huge deal.

Shane Anderson

We had a wonderful experience purchasing our new Volvo. The sales staff was very respectful and professional in every way! The service is 5-star! Our experience has been very positive in every way!

M FM

I recently purchased my car from here, and Mitch Cameron (our sales rep) was amazing! After visits to other dealerships with pushy salesmen, I was pleasantly surprised with how helpful, respectful, and responsive to our needs he was. He gave us plenty of time to think, and I never felt rushed or pressured to make a purchase. If you’re looking to buy a car, I highly recommend Mitch Cameron and Ken Garff Volvo!

Lisa Fletcher

I don't write reviews very often, but I was so pleased with the condition my Volvo was returned yesterday after Ken Garff Service shop serviced it. Thank you Jason and everyone else at the shop including the shuttle drivers. The Ken Garff Auto Body went to the shop and replaced my windshield. First time I've been totally satisfied with the quality of a windshield replacement and my cream interior looked perfect. Thanks!

E. S.

Fast service, attentive and efficient personel. Thank you!

Heather Elwell

Ken Garff Volvo is a great place to buy a quality car. I previously was a Honda owner wanting something different, but also very safe. My salesman was Keaton Tanzer, and while initially I was unsure if I wanted new or used, he was able to provide me with good information in helping me make my decision. After my first meeting with Keaton, he sent me links to used inventory and really listened as I went back and forth between the choices. I went in 3 times before making my decision and made numerous phone calls regarding their warranty, roadside assistance, and other options for repair or service outside their service area. Keaton was very helpful and patient. After purchasing a Volvo I don't have one regret. It is a great car, reliable, and I feel like the staff at the dealership is still willing to help me along the way as an owner. Everyone is friendly as you walk in the door. I felt listened to in my decision-making process and once I made the decision, I felt the purchasing process went very smoothly.

Gary Helgesen

Mitch C. started the ball rolling in providing an EXCELLENT experience purchasing my Volvo XC60. He spent all the time I required listening to what I wanted, gave me honest feedback, and I never made felt rushed or under pressure to purchase. He was genuinely interested in getting me the car I wanted, which wasn’t an easy find. He teamed up with Don and they spent the time necessary to locate, what I consider, one of the best looking, and safe cars on the road. It came in exactly as promised. Mitch gave me a tutorial on the countless features of the car and encouraged me to call if any questions arise. Even Gary, the finance guy, went over the virtues of the car as he was going over the details of the papers that needed to be signed. Not only did I get my car, but I felt that I had made three great friends at Ken Garff Volvo that I wouldn’t hesitate to reach out to with any questions or concerns, and they would definitely respond. I highly, highly recommend Ken Garff Volvo as a place to consider when looking for a safe and beautiful car.. Gary H.

Elizabeth S.

Great customer service. I’ve been to a total of 4 different Volvo service centers across the country and this one is the best so far. Alex was organized, courteous and quick. The service video was a nice touch too.

Adam Watkins

Love everything about this dealership!! Just bought my second Volvo with them and I am now a life long customer!! My dealer Jerimy Neibaur is the best hands down!! His no pressure sales approach made it fun and easy. Everyone from Julie that greets you to Chris in finance and Don the awesome GM. I even have to give a shout out to the service dept Michael Johnson and all the people that kept my last leases service appointments easy and enjoyable. If you are looking for a great vehicle and a great and easy experience buying one do yourself a favor and head to Ken Garff Volvo!!

Jay Woods

I came in looking for a specific car in their used inventory. Thomas helped me find the car I was looking for and I was able to take it on a test drive. I came back a few days later. Thomas was busy but Moises was available and we were able to settle on a price and financing. He was a great advocate helping me negotiate through the process. I had my 5 year old with me, and he made the process quick and effortless. Everyone at Ken Garff was friendly and helpful. I really appreciate all they did.

Samuel Grover

Mike, our salesman, was polite and nice. I felt like he wanted my business. When discussing the price of the vehicle he said the price was firm due to the car price, doc fees, and tax and license. I can understand that they have a bottom line they need to meet. When finishing the paper work I was told about all of the "extras" we had purchased with the vehicle. We were never told upfront about extra insurance if the vehicle was stolen. This isn't a dealer fee, but a $399 sell up. When I asked if it could be removed, since I didn't want the extra insurance, I was told it could not since all the paperwork had already been printed. If you are buying a vehicle from Ken Garff, go over the EVERY part of the deal. I've purchased vehicles from other dealers and they will ask you upfront if you want the extra warranties, or insurances. Ken Garff's current marketing slogan of "We Hear You" might be true, they will hear you, but they won't do anything to make it right. Which is sad since my experience started out well, but has made me not want to be a return customer. UPDATE:I was contacted by the Sales Manager of Ken Garff Volvo shortly after my post, and we discussed what happened with my vehicle purchase. After we talked and worked out an agreement I felt like I was treated much better. He followed up with me today to make sure that I had received my refund. Because of this I have changed my rating of my experience from 2 stars to 4.

Harrison Bickmore

Michael led my maintenance service and he always goes way above and beyond. His customer service is unmatched 10/10 everyone should buy a Volvo just so they can get it serviced here.

Benjamin Montrose

Brandon is an awesome partner in keeping my Volvo running at the best level.

Alan Klingsieck

Michael took time to explain the options and provide helpful solutions to my car maintenance. They finished quicker than expected and he kept me informed all the way.

Rhett Dial

I've worked on and bought and sold cars for over 35 years. Yesterday, 02/26/14, I brought in a client's 2006 Volvo S40 2.4i to their Volvo Service Department in Salt Lake City to have warranty work done. The car’s engine had a whistle and needed the engine oil trap assembly and hose replaced. I want to tell you of the great experience I received from the staff. I arrived on time for my 8:30 AM appointment and was promptly met by Clay Williams. Clay was pleasant and professional and took my information. He invited me to have a drink and donuts and a seat in the customer lounge. I was impressed with how efficiently I was handled in the service drive both checking the car in and checking it out. I was further impressed with how clean and neat the facility is including the customer lounge (and quiet). Most customer lounges are next to or in the middle of the busy operations of a car dealership. Theirs isn’t and I like that. After having a donut and a drink, I went to the parts counter. There I met with Dan Anderson, who listened to my needs and was pleasant and professional. He answered my questions, gave me prices and printed pictures I requested of systems breakdowns for the parts I will install in the future. He admitted to me he had only been at Volvo Parts a few months, but was able to handle my needs. Clay talked to me about a missing engine splash shield and a broken radiator fan assembly on the Volvo. I could tell he wasn’t trying to sell me parts, but was letting me know things my Technician found on the car I should know about to tell my client. He gave me prices for parts and labor. Another man stopped to say hi and make sure I was being well taken care of. I didn’t catch his name. When the car repair was done Clay had me sign documents and gave me copies of the work done. The car had been washed and was waiting for me. The repair was done in a timely manner. I appreciated the work done by Mike Brown (the Technician), Clay Williams (the Service Advisor) and Dan Anderson (Parts Professional). During my 35 years working on cars I’ve worked for and been to many dealerships and auto repair shops, so I know how things typically are in the car world. I was shocked and surprised to find the Dealership so pleasant and staffed by good people. No one jacked me around or wasted my time. I did feel heard. I sent my comments to the General Manager (Will Schaerr) and he asked me to please post my comments online. It’s hard in today’s world to find good, honest auto repair places to take your car. Most auto shops aren’t very well run. They might be good at fixing cars, but they suck at business management and customer service. I would recommend Ken Garff Volvo Salt Lake City Service to anyone looking to get their Volvo worked on. I had a great experience and would give them a grade of A+.

Tyler Kitchen

After what I would consider normal experience with sales (neither good nor bad). I ended up buying a Certified Volvo out of state. Since it is a Volvo certified car, it is important to get my vehicle serviced at a Volvo dealer. I expected the service to cost more than an independent shop, and it did. However, I was impressed with E Brandon Johnson and his willingness to help make the experience as painless as possible. He was very upbeat (not an easy task, when dealing with people who enjoy getting their car serviced about as much as they do going to the dentist). The waiting area (the place were I wished I had stayed, instead of being dragged to CityCreek by my wife; 2 days before Christmas) was nice ,and had several flat screen T.V's and also cold beverages. Overall I am satisfied, and will use the service department for all of my future appointments. Heck, I might even give the sales department another shot one day. -Tyler Kitchen

Debbie Tempest

I had a great experience buying my Volvo XC90. There was a small problem after the first week with my car and Moises, the sales associate I worked with, took care of it. He went above and beyond. I am very happy with my new car.

DeAnn Eves

Great communication with both front desk and mechanics keeping me informed along the way.

Andy Sakovits

I had an excellent service experience today starting off with Alex in the morning, Russ the technician, and Brandon the service advisor during check out. All three employees were extremely thorough and very helpful. I highly recommend this Volvo dealership, keep it up!

Gordon Wheeler Sr

It was great, walked in already had a vehicle picked out . They were busy and we only had to wait ten minutes for a sales rep. Test drive was great so was the staff, we purchased the vehicle. We'll be back for the next one. Thanks again 👍👍 …

Shannon Mueller

Brandon J was fantastic! Great communication and fixed the issue with my car. Thank you!

Casey Dale

Found Garff and the Volvo I wanted online, I called and the sales representative "Leslie" who worked with me. I made my offer over the phone and she got back to me with the dealerships counter offer which I accepted. The entire negotiation took less than 10 minutes! I flew to Salt Lake City a few days later and Leslie was kind enough to pick me up at the airport. Drove me directly to the dealership, we signed all the papers, I gave them a check and was out the door in about 45-minutes with the car washed, gassed up, oil changed and ready for me to drive home! I currently have nine vehicles and have purchased may more over the years. This experience with Kenn Garff and Leslie was by far the fastest, easiest and most pleasant car buying experience I have ever had! I highly recommend this dealership and if you can work with Leslie as your salesperson you will not be disappointed.

Carol Lundwall

Mitch at Ken Garff was awesome. He was very upbeat and supportive throughout this process. He had the car that I wanted moved over from the other lot by the time I got there so there would be no wait in that regard. He was patient and informative. He was able to answer any of my questions. It was th 4th of July and he did not rush me and made me feel like I was important. It was really hot out and Mitch made sure that my friend and I always had a water or whatever we needed. He made leasing a Volvo a great experience. The financial end was quick with no issues. Mitch also followed up to see if I had any questions and to make sure I was satisfied. I love my Volvo!! I would highly recommend Mitch and the SLC dealership in general to any of my friends and family. Thank you!

Arlene Spencer

Great service! Honest mechanics and loaner car options are complementary so you don't have to be without wheels while your car is being worked on. Plus they have a lifetime warranty on most of the parts that are installed. Great place to get your Volvo serviced or buy a new or used one! 🖒 …

Mary Turner

I have never had anyone be as kind, patient, and considerate as Brandon Johnson when dealing with a vehicle service center! I had some sensors in my vehicle that needed to be reset, but the closest Volvo service center was four hours from my house. I did not have an appointment, but that did not matter when I arrived at the service center for help. Brandon did not hesitate to take the time to help me. My husband and I believe that when it is time for my next service, I will drive the four hours for service! Thank you.

Lee Guthrie

We had a very nice experience, we had found the vehicle we wanted to look out online and it was available to drive. Moises was very easy to deal with and when he told him what we needed to close the deal he came through. My wife needed heated seats so an appointment was set up and when we took the car in they placed us in a rental at no charge till we got the car back. My wife loves her Verano and we did get a very fair deal and wouldn't hesitate to either buy another vehicle from Ken Garff or recommend them to friends and family.

AJ Elarishy

Michael is the best he should be the customer services manager. I have my volvo car for 3 years every time I come in he is the first one welcome me with smile and do whatever takes to make me satisfied with the services even if he's not the mechanic but he is the best . He really deserves to be the manager of customers services. Thanks so much Michael for everything you done for my car.

Jordan Rampersad

This was my best car buying experience. Leslie and Moises tag teamed my sale because Leslie had some vacation schedule, but they didn't miss a beat. My papers were already for me when I got to the dealer , and the exact car I had asked about was upfront right after I got there. I didn't feel pressured to buy addional plans or services but they were politely offered. I would recommend dropping by and checking out a Volvo. Best bang for the buck I have seen this year

Chance Jones

My mom was very interested in a new Volvo and new exactly what she wanted. She hates car dealerships and playing the whole run around game. I contacted Leslie over the phone and let her know the situation. She made everything go off without a hitch. Had all the paperwork ready to go and we were at the dealership for no more than 45 minutes. This made my mom very happy and she loves her new Volvo. Thanks for taking time to understand your clients needs and making this literally the easiest car buying experience we've ever had. Leslie is awesome, if you can work with her I would highly recommend it.

Tad Wilson

I love my Volvo s60cc, but if you plan to use them to service your car, be prepared to pay above fair market value on parts and labor. They are friendly and offer great service and will even price match on parts if you do the legwork.

Selling Stuff

After a demeaning experience with another salesMAN, we were literally out the door and on our way to the Porsche dealership to settle on a Macan we had driven earlier. As we were leaving, Jerimy approached us and immediately made us feel at ease and respected. His interest in our needs and willingness to find a car that would fill them turned a very disappointing encounter with Volvo and The Ken Garff name into a sale of a new XC60. Further, since that purchase I have asked Jerimy to find us another car for another family member. A months later, my wife continues to LOVE her XC60. Main takeaways: 1. Jerimy should be promoted 2. Jerimy should be paid more 3. Jerimy should be paid to provide trainings to other sales professionals and managers on dispute resolution and putting others at ease 4. Volvo makes a car that easily sells itself

Mark K.

Morgan was awesome. She was very responsive out the gate, she was low-pressure, and she always made time to communicate. She's a very honest, low-pressure sales person and I would recommend her to anyone I know in the market for a car.

Scott Macdonald

Moises was awesome! We had driven quite a distance to get jerked around over at Mark Miller South Towne (we drove 3 hours with 3 kids under 6 years old to see a specific car that they confirmed they had on the lot and made an appointment to see, only to find out upon arrival that the car had "just sold"!). We decided to check out Ken Garff Volvo because they had advertised a similar car. We got there and found the actual car but, to our disappointment, they had closed down early for a Christmas Party. We were set to leave, still fuming about the treatment we received at Mark Miller, when Moises came to the door and asked if he could help us. We actually said we didn't think so since there was no supporting crew around to help finalize the transaction but Moises said he could help, because he was capable of completing the purchase from start to finish all by himself! We were amazed and not only was he able to do it but he did it quickly, efficiently, and gave us an amazing deal right up front with no haggling back and forth at all. We came away with a much better deal than we had expected to get when we started our journey. Just that he came and opened the door to us to see if we needed help was great but the fact that he made the whole deal so pleasant was absolutely exceptional. I can't say enough good things about Moises - highly recommend.

Denise Taylor

Awesome service dept. Been going here for 7 years

Carly Mueller

Had a great experience here. It's hard for me to get out of work early to test drive cars, but Ringo was nice enough to stay past closing time to make sure I didn't feel rushed. Everyone there made me feel comfortable and they were all very knowledgeable and able to answer all of my questions. I highly recommend their services when buying a car.

Tony Baird

I have purchased several vehicles over the years. My recent purchase at Ken Garff Volvo was, by far, the best experience I have ever had. Our Salesman, Thomas Wilden, was fabulous. He took time to educate us about the vehicle and was a "no pressure" salesman. He was great. My wife and I walked away feeling very pleased and with a great value. THANKS Ken Garff and Thomas.

Steven Fronk

We love Ken Garff Volvo. Every time we go in to have our Volvos serviced (regular maintenance or otherwise) we are treated wonderfully. Lindsay in the service department is always so happy and so easy to work with. We feel as if they have bent over backwards to make sure that we are happy and satisfied and they have succeeded. Based on the customer service alone we really will be Volvo For Life customers.

Jim Day

Michael is always thoughtful and helpful. He anticipates my needs while providing excellent customer service at Volvo Service in Salt Lake City, Utah.

Mary Silverzweig

Great experience. Quick. Professional. Thorough. Don’t try and upsell. Michael went out of his way no to help me with a few things that went way beyond my repair. Highly recommend.

Kimberly Best

The ease of making an apt and the incredible customer service provided is worth the hour drive to have my car serviced. Volvo service does an amazing job!

Tiffany Despain

Josh was so awesome to work with. He provided amazing education on even the tiniest details of features of the XC40. He really knows his stuff! I had no intention of buying that day, but he made it hard to walk away from. I thought I knew a lot about the vehicle already, but he showed me oodles more! He made the shopping experience fun, and who EVER says that about buying a car! I walked away with a vehicle I've dreamed of having since the day it came out, and I LOVE IT!!! Thank you Josh and Volvo!

Braun’s Lawns and Landscape

Moises was the best car salesman I’ve ever delt with. He never made me feel pressured or rushed to make a purchase. He was knowledgeable about all of the vehicles and different option packages. I would highly recommend seeing him if you’re looking for a Volvo. I felt more like I had a friend guiding me to make a good purchase rather than a salesman trying to make a quick buck off my purchase.

Christine Taylor

I've always stayed clear of getting my vehicles serviced at dealerships until I started taking my XC90 to Volvo. I'd spend more money on other mechanics who would never seem to fix the problem. Today I'm writing to let people know that their service techs saved my life, literally. I had new rims put on my SUV at another company and they didn't tell me that my wheel was so damaged that it should not be driven. I knew something was very wrong with my car. I took it to Volvo and they explained what was wrong. I ended up buying another vehicle thru their dealership. I would highly recommend Matt as their sales rep. I wasn't prepared to by another car and he worked with me in finding a great car and made it work within my budget. I never write reviews and felt that my experience with the Volvo dealership and techs warranted this review. Consumers shouldn't waste their money and time with mechanics that can't fix their vehicle. And consumers should feel safe while driving their vehicle! Thank you Volvo!

Steven Bond, Broker/Owner

Today I showed up for a scheduled service from a recall notice on the AWD system. I live and work about one hour from the dealer so getting up here isn't the easiest. I didn't book over the phone which would have helped but did note the purpose on the online appt booker. Upon arriving they stated the service was already completed and unnecessary. I was annoyed, but mostly at myself for not calling to set it up. They (two employees) were very sympathetic and took action to try and make a potential negative service experience into a positive one. I was offered drinks, a free car wash and then the service manager called on my way back to work to offer anything they could do to improve my experience and also assured me (this was a voicemail to me) they were going to learn from that experience to avoid that again with a client. I was so impressed. Great companies are not free from mistakes but willing to learn and improve from them. Excellent service Ken Garff Volvo!

PenguinMan98

I loved getting a video showing the issues with my car. They were very polite and handwashed my car for free due to my vinyl on it. To notch service!

Thomas Dickens

Edit 6-7-21 I can't believe how time flies! I have just leased my 5th vehicle from Ken Garff Volvo. It's a 2021 XC90 Inscription, and we love it! What I love even more is working with this dealership. Once again, we worked with Mitch Cameron, who is fun, knowledgeable, and no pressure. The boss, Don, was also perfect in making sure we understood and saw how everything would work out with varying options. It just makes the process so easy and great. Even doing the final paperwork with Moises was quick and easy. To top things off, when we were sitting in the office with Mitch, Brandon, our usual service advisor, saw us and popped in to say hello. I'd give it ten stars based on my experience. __________ Edit: 10-15-2020 I just completed my 4th lease from Ken Garff Volvo on a 2021 XC60 Inscription. Once again, Mitch Cameron and the team provided the utmost care in working through the options and making the process easy and fun... even amid a pandemic. Even working on post-sale items with Julie, who coordinated getting the Clear Bra installed, showed their willingness to excel at great customer service. __________ (Previous Edit) I love the personal feeling at Ken Garff Volvo. I am leasing two vehicles from them at the moment. Luckily, I don't need to go to the dealership very often, but it is so amazing that the receptionist remembers my wife and I by name. Everyone there, from our salesperson (Mitch Cameron) to the manager (Don Brower), really made our experience great. When it comes to the service department, we get the same excellent treatment. __________ Edit: May 4th, 2018 I just picked up a new 2018 XC90 Inscription (3rd lease) from Ken Garff Volvo and had the same fantastic experience. The team found the exact config we were looking for and worked to secure it for us mid-shipment elsewhere. Once it arrived, it was a seamless, fun delivery even in the middle of construction. We call their trailers the Swedish fishing lodge.

Ellen Casalino

Had an awesome experience at Ken Garff Volvo. Mark Williams took great personal care as well as Lee and Moses.. This was my first experience with Ken Garff and won't be my last!

Marc Eckels

Brought car from Park City and waited for it. Time estimate was reasonable and pretty close to actual time for scheduled maintenance and summer/winter tire/wheel swap. No complaints.

Fabian Curto

I have a great experience buying a car from Ken Garff Volvo. All the people involve in the sale, finance , maintenance and managers were really knowledgeable and profesional . A special mention to sale consultant Mitch Cameron , he did a great job showing the cars and explaining me all the details with honesty. I am really satisfied with this car dealership and I going to recommend it to my friends and close family. Thanks !

Miriam Mason

We picked up our Volvo XC90 in Sweden and Thomas Wilden helped us with that purchase. I husband drives that car. I bought a beautiful XC60 for me and Thomas helped us again. He was attentive, interested and found the perfect car I wanted. He is the best salesman I have ever used.

Janie Christensen

Just bought a used mini van from Mark at ken garff Volvo. I wasn’t expecting to get first class treatment as I wasn’t buying a Volvo - but I felt like they pulled out the red carpet for me. Mark was great and not pushy and he was kind and helpful and answered all my questions. I got my car at mid level blue book pricing and when I went to pick my minivan up it was meticulously detailed with a tank full of gas. I shopped around a lot before deciding on the used mini van from ken garff Volvo. I went to many used car dealerships including velocity and prestman auto and Larry h Miller and I felt like I would have gotten the same deal on my car at any of those places but not nearly as good of service and care. Ken garff also includes free roadside service and other services when you buy a car from them. I loved my experience here.

Bill Kelly

I took a used Volvo to Ken Garf in SLC hoping their expertise would give me peace of mind. After paying $1500 for a thorough inspection and 75,000 mile service, they gave it a clean bill of health. Four subsequent visits and $7,000 later they continued to discover expensive-to-fix problems, and after one visit to perform a timing chain change and other expensive surgery, they released the car with damage they had caused, not having test driven it apparently. They did not charge for towing or fixing the damage they had caused, and gave me a price break on another problem that they discovered after Ryan, the service manager, had the technicians do a full inspection. Although I am always suspicious when a maintenance and repair shop continues to find additional problems that I have no way of verifying, I am giving them the benefit of the doubt.

mary beth Fitzpatrick

I wish to acknowledge here the patient, attentive listening of Customer Advocate Chris Garcia and his advocacy. Chris was the last of a number of employees I appealed to when I recognized a communication failure had left me unable to make sound decisions about the servicing of my car. He listened long and carefully to me, asking questions to confirm his understanding of my positions and the evidence supporting them – eventually recognizing himself the validity of my claims. As the extent to which I needed to be reimbursed was beyond his personal prerogative, Chris went to work exploring possibilities beyond his own. Within days, he called to inform me Ken Garff would indeed be refunding me the appropriate amount. As I often mentioned to employees during this process, it was the Ken Garff “We hear you!” billboards that kept me believing I would somehow find justice. The dealership sign I last saw said “Even with the roar of the engines, WE HEAR YOU LOUD AND CLEAR!” energized me to make yet another appeal. It not only led me to Chris, but it confirmed for me that Ken Garff does indeed mean what those signs say. - I thank you, Ken Garff Volvo and applaud your sense of fairness and follow-through on that fairness! Finally, my deepest regards for and gratitude to Chris Garcia! He treated me like an intelligent human being who had thought thoroughly and carefully about an unfortunate situation and respectfully presented her case. Chris heard me “loud and clear” and he also followed through on what he knew to be right - no matter how much it cost in dollars and cents. Many thanks to Chris Garcia and Ken Garff Volvo!

Taylor Sherwood

Ken Garff service is phenomenal, unfortunately their sales team is not. One of their sales people lied directly to my face. He told me he spoke with my financing bank and said they are needing over $5,000 down for a decent monthly payment. I called the bank myself and secured what I wanted to pay for $0 down. Complete dishonesty but I rely on them for service of my XC-90, never had a bad experience with the service department.

Jonathan Echlin

Mike was an exceptional salesperson to work with. He let me take my time in deciding and I don't regret my purchase one bit. The service department is fantastic. Would never buy a different brand of car and would never go anywhere else to do it.

Edward Brown

I purchased a 2017 S 60 Inscription in September 2019. I have had no mechanical concern and the vehicle operates fine. My disappointment with the dealership is because a few weeks into ownership and after the freshening of detailing wore off it became apparent that the prior owner was a smoker. I do not take issue with someone's choice to smoke. However, I have asthma and find the residual odor to be a pulmonary irritant resulting in cough and mild shortness of breath when in the vehicle. I purchased from an auto parts store an aerosol that was to "eliminate" the residual odor. It worked fine to cover the smell for a few months but as it has worn off the odor has returned.. Had I been aware of this I would have avoided the purchase. I would also expect a dealership of higher end vehicles to be more upfront and to have disclosed this prior to the sale.

Kim L

Great experience with my salesman; Byron, and the finance manager; Chris. They were friendly, knowledgeable, and not pushy. I recommend Ken Garff Volvo!

Sarah Lane

I had a very nice experience buying a new Volvo, and it was due to Moises Docen, my salesman. Kind, knowledgeable and experienced, I felt no pressure or "fake info". I look forward to returning to Garff (from MT) for 10k service.

Mik ee

I went in to look at an S60. I am currently in the market for a smaller car for my mother. Mark helped me with my research of the car. He was kind and attentive. You truly felt no pressure or gimmicks. He was knowledgeable in the car. I am still in the midst of looking at other cars. But as far as sale associates are concerned. His service was understated and spectacular. I left wanting to do business with him versus being caught in a situation in which I am forced to do business with an individual.

Jeff Bock

Great customer service and these guys always wash your car so it’s ready to go when you pick it up! My service advisor Brandon was awesome!

Karthik Iyer

Michael is a trusted advisor, always the best service catered to your needs and on time. Highly recommend

Easton Brown

This place is amazing. Buy a car is tough and something the place your have to deal with is tougher. Not here. These guys are helpful and not pushy. I would give more stars if I could

Tienie Ellis

Great support and assistance with more than just the purchase process. Michael is an awesome person that willingly goes beyond just selling a car and has extraordinary passion. He is much more than a salesperson. Being new to the US he even supported me, in person, through the process of getting my driver's license, something I doubt any other person would have done with so much energy and enthusiasm.

Randal0011

Appreciated the way I was treated from the beginning to the end. My car was finished in a timely fashion and everybody was very courteous and helpful. I highly recommend Ken Garff Service

Yamato Kashima

Always attentive and professional. Super friendly staff too!

Ket Khountham

Brandon was the best Service manager. Best service I have ever receive from a dealership. I recommend anyone who has a problem with their Volvo to come here for their service.

Bryan Goins

Josh and CC service manager ..we’re great. Yes..real people and no hard sales. I would give them 5 stars but their paperwork process buying a car is Slow

David Graves

We just bot a used Volvo from Ken Garff. How can you not love a Volvo? It is literally a clean one owner, so we are very happy so far. Saw the car online but didn't know where it was on the lot. Our salesman Keaton Tanzer came out to help. He showed us the car and the test drive was awesome. Keaton is fabulous because he read our cues and didn't waste my time talking about things we didn't care about, like the radio/sound system. Also, I had some fears about a used car with so lots of miles and he talked to us straight, noting both the good and the bad. He didn't try to hide anything. The best part of the experience, unlike most car dealers, I didn't feel like I had to go home and shower after because of the sleezy things they all do and the way they treat you. None of that with Keaton. Ken Garff Volvo and their staff are fabulous. Oh yeah, one more thing. The financing guy, Byron, did a great job in finding a credit union with great rates and terms that matched what we wanted when all this started.

Melissa C.

Fancy dealership, nice waiting room and offices, complimentary snacks and beverages. Very busy, salespeople barely had time to talk to us, even with an appointment. Receptionist didn't even ask our name or who we were meeting or if we had an appointment, so we waited quite a while. They all seemed a little overwhelmed, maybe understaffed for a Saturday, but very knowledgeable about their product. Parking is limited, lot is in very confined space in downtown SLC.

Debbie W

Very courteous and professional service from check-in to check-out. They even repaired a tire issue. I love getting my car back all cleaned up and in great working order.

McCoy Pratley

Ken Garff not only followed through on the promised service they also went the extra mile picked up and delivered our car to us. Brandon really made all the difference in helping things go smoothly.

Casey Harris (Honk)

I ran into an issue with scheduling an appointment to come see a car since I was an hour away. Upon my arrival I was informed they just sold the car to someone else. I was obviously very frustrated by this. Baun from Ken Garff reached out to me and made it right. I was very impressed by his dedication to correct what happened. Even though Baun knew I already found another car he still went out of his way apologize and make it right. Thank you Baun and Ken Garff for your excellent customer service.

Jessica Purkey

We were originally being helped by a different salesman but he passed us off to Moses and we were so pleased with our experience from there. Moses was fantastic and helped us through the entire process. He answered all of our questions, and made us feel confident in our buying experience. We love our new Volvo and would love to work with Moses again in the future!

Kristin Bridges

Brandon is the most gracious man. He always takes care of us and let's us know upfront what the charges will be before performing the work. Makes suggestions that work for our budget. Very honest! Highly recommend!

Maria Cannon

I needed a lot of time to figure out what car and features I was ending up with. Morgan was super patient and helpful and Thomas was great at highlighting and working through settings before I drove away.

Heidi Ellis

Thomas took great care of us! The entire team was honest and we are thrilled with our new vehicle!

Bradley Prebble

I informed the salesman when I called that I had found a car, I had a trade and I wanted to get in and out under an hour. We made it by 5 mins. They treated us exactly how everyone should be treated. Moises was our sales person and he treated us with outstanding service.

Michael Mansfield

After dealing with three different dealerships in a week, thankfully I found the car I wanted here. Moises -and the rest as well- were great. He (they) said what they meant and, most importantly, backed up what he said. I would have eventually found a fair enough deal to buy a car despite the annoyances of the others, but Moises made the deal that made sense for both of us, and in a manner that I won't hesitate to return for my 3rd Garff car. Thank Moises!

les brown

I took our 2008 Volvo V70 XC in yesterday for its 60,000 mile checkup. Everyone was great. It was handled in a timely and very professional fashion and wound up being less than I expected. It couldn't have been a more pleasant experience. Chris and Ryan and Jonathan were terrific. Thank you. Phyllis Brown

Jim Fillman

Both the General Mgr, Lee, and our Sales rep, Moises were extremely professional and accommodating in all aspects of the sale. We are pleased to highly recommend both of them. If you should be in the market for a new or used vehicle these would be a couple people and dealership you can rely on.

James Brooks

THE very best customer service experience I have ever had came courtesy of Ken Garff Volvo and the Ken Garff Group. Thanks J.D. Christiansen and Ryan Porter. And that on top of the original exceptional buying experience courtesy of Mark Williams.You guys have made a loyal customer for life!

Kait Woodard

Bought a used car here tonight, Moises was totally no-nonsense, honest, and no pressure.. a great car buying experience. As a bonus- it was a faster process than my previous experience, he’s efficient and responsive.

Jonathan Trujillo

Chris Garcia and Moises helped us get into the family car of our dreams. The help and service these two great men did is unlike anything you have ever had at a car dealership. Chris was even kind enough to hold my newborn son while I finished paperwork. As long as these two men are there I will be a Ken Garff Volvo customer for life!!!!

Lacie Draper

Brandon is the absolute best! Brandon goes above & beyond to take care of his customers.

Travis Bailey

Mitch in sales was fantastic. Had the truck I fell in love with and wanted at a great price. Professional and not pushy at all.

Doug

Bought an uncommon minivan model (2017 Toyota Sienna AWD LE) in my wife's favorite color here in mid-June. Got the title at the very end of August. The salespeople were friendly and reasonably polite. After I initially drove the vehicle home I reviewed the theft warranty, and found it required some kind of VPP (Vehicle Protection Product). I thought this might be etching the VIN on the windows, but I didn't see any such etching. I called and the salesperson didn't seem to know about the VPP (Vehicle Protection Product) that the theft warranty mentions and requires. When I called later, the sales manager (Chris) did know about the VTR and explained to me politely what the VTR is and that it uses stickers on the doors and under the hood and on the rear hatch. The car did not have the VTR stickers installed initially when I drove it home, though it should have. Even so, the VTR stickers were ready to put on when I came to pick up my license plate, though I guess they forgot to train the new sales guy on it and I had to tell him to put it on the doors rather than on the main body of the car. The original salesperson actually retired during the time I was waiting for my license plates to come in, and so my calls to his number to check if my plates were ready before this time went unanswered. Sales could do a better job of handing off pending transactions for a salesperson that's leaving to a new sales guy. The vehicle had a lien on it from another state so the DMV sent me a letter that said they couldn't give me a title. I tried asking the new sales guy about it but after he initially said he'd forward this question to the finance department I checked in repeatedly. He did answer once and said he'd check again but after that I tried a few more times (both text message and leaving a voice mail) and didn't get a response. After repeated attempts I finally just called Chris the Sales Manager and within an hour he explained what was going on and that they initially had the lien on it but that it had cleared and I could verify with the DMV that it was clear. I did verify with the DMV, and it was cleared. So I guess my complaints are just not following up for handling questions and issues I gave to sales until I asked the Sales Manager. That and the sales guys need better training on VTR, what it is, and how to install it. I guess they may not normally install it as it might be done during detailing but they should know about it regardless. I understand they have to pay the most attention to new customers, but I would just expect some kind of followup from them instead of having to eventually call the sales manager directly myself. Maybe I should have just done that to begin with and saved everyone the trouble. Anyways, we got the car we wanted at a reasonable price and didn't have any hostility problems and they eventually took care of things so there's my feedback and I give it 3 stars. Not excellent, but not poor either, just in the middle.

Krista Kern

Excellent service!! Informative and helpful in customer care.

Nicole Grooms

Great, friendly service. Loved the video showing details of the work done on my car. On time too! I'm happy.

Rich Goaslind

Repair was done on time. My rep Brandon was exceptional. He was thorough and communicated expectations and then exceeded those. I also appreciated the ride to work. I highly recommend Ken Garff Volvo.

Jesus Santiagio

Amazing and fast service. Always leaving me satisfied. My car came in dirty and left spotless once the service was over. Jesus the young man cleaned my car and left it like new.

A Clark

We worked with Moises. He was great. We had our baby and dog with us as we are from out of state; the dealership was super kind, especially when we all got hangry- we got into the right car for our family’s needs at the right price.

Aude S.

I'm a Volvo guy so everything about Volvo and Ken Garff Volvo is Exceptionally Great. Been going to Ken Graff Volvo for 20+ yrs and they've never been nor found their team to be displeasing.

Michelle Franchow

Best car buying experience! Josh was super great to work with. Our experience was no hassle, low stress, and smooth.

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