Reviews of Ken Garff Honda Downtown. (Car Dealer) in Salt Lake City (Utah).

Ken Garff Honda Downtown

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373 Comments

Car dealer

Honda dealer

900 S State St, Salt Lake City, UT 84111, United States

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Information of Ken Garff Honda Downtown, Car dealer in Salt Lake City (Utah)

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Reviews of Ken Garff Honda Downtown

Hollie Wood

The ease of purchasing our new Honda was pristine! I didn’t think it was possible to have such a positive experience when buying a vehicle from a dealer, but Kris K at Ken Garff certainly went above and beyond! Thank you so much! I know we will love our new Accord!

bluemoon2940

The best car service dealership I’ve been to. They keep you appraised of what’s going on with your car with videos of the repair process and constant communication. They check with you before making repairs and let you know what to expect. Their waiting area has a big screen TV, comfortable sofas, coffee, soft drinks, snacks, chargers for any device you have and a kids play area. Joe was my service manager and he was so great. He kept me appraised and made the process easy. So nice to have someone like Joe taking care of things. I recommend Ken Garff Honda Downtown to anyone. You won’t be disappointed,

Hilary Hunt

This was the best dealership I visited during my search for a new car. Eddie was so amazing, no pressure, and allowed me to come back 3 times to drive the car and compare to others I had driven with no questions asked. They had exactly what I wanted, in stock, and I drove away that day. In my husbands words “when I’m ready for a new car, they’ve got my business!” We couldn’t be happier and they made the process so easy and seamless. I really appreciated Eddie’s attitude of “the car will sell itself” attitude and he didn’t try to convince me in any direction. He answered all of my questions, showed me the cool features, and let me make a decision in my own time. Everyone should have the same experience when buying a new car.

Trisha H

I have been going to Honda in Draper for years and was about to make a long trek back, but decided to give Ken Garff a try. I’m so glad I did. Their service is exceptional! Adrian was helpful and knowledgeable. I loved the video from the service tech, and the fact that they let you know what you need with zero pressure. The waiting area and bathroom were both spotless!! From start to finish, it was a great experience. I have found my new spot.

Catherine Johnson

The service advisor who helped me was absolutely great! She was extremely knowledgeable, kind, friendly, quick, and wonderfully helpful! She helped me figure out an issue I had with my service contract for my vehicle. But, she went above and beyond to help me find a solution. I had so many questions and she patiently, expertly, and quite excellently answered them all. She also took her valuable time to research answers I needed for multiple questions about my vehicle, even all the ones unrelated to my visit there. Even though they were very busy, she never made me feel rushed or unimportant like so many other places do, and have done. My car's service was completed more than 30 minutes ahead of schedule! They even cleaned it beautifully, when they were done. A very nice gentleman (who was finishing up the final cleaning, as I walked to my car), answered my questions about my tires and made sure there wasn't a single steak on the inside of my windshield!! I recommend this service station to Everyone and for Every Vehicle!! Even non- Honda owners like myself. Because my vehicle is actually a Chevrolet!!! But, they still treated me like family!

Bosi Mosongo

I had a great experience at Ken Garff Honda!! The staff were all incredible and eager to help. Dave was super responsive and provided numerous options within my price range. It seemed that Ken Garff really just wanted to give me the best that they could rather than get me to buy the most expensive car on the lot. I really appreciate the genuine atmosphere and highly recommend.

Christopher McKinley

I can’t thank the entire team at Ken Garff Honda enough. The attention and care that they showed to me was incredibly comforting. My car unexpectedly clunked out on me. I wasn’t even in the mind frame to purchase a car even though I knew I had to. They walked me through every possible option. They gave me the space and time that I needed to make the decision. Jake, Brandon, Andrew, and of course my salesman Zeb. I truly appreciate the customer service and the love you guys showed. Thank you guys again. I will HIGHLY recommend KG Honda Downtown to my friends.

Rhiannon Van Os

New location for me since I moved - needed an oil change. Staff was helpful and friendly. I love that they communicate via text and send updates throughout the process. Sent me a video of the checkup on my car. No pressure to purchase services, just recommendations. Their waiting area is expensive with the option of comfortable seats in low light which is relaxing. The soda machine wasn't working but they have coffee and water. Will definitely be back for more service work.

Victoria Valentine

We waited almost 6 months for our 2022 Honda Civic Hatch, and it was worth the wait! Nina was our sales associate and she kept us updated on every step of the process. We understood that there were a lot of shortages right now, so the process took much longer than we first anticipated, but the process was smooth from start to finish. When we actually went in for delivery of our new car, we were in and out in under an hour. Finance was smooth, and everyone here feels honest and not pushy. We will definitely consider this dealership again when making another purchase in the future.

Vickie Vega

I received excellent service today at Ken Garff Honda Downtown. First, thank you Hashim for a very informative video and explanation of what was being done to my car, as well as what was needed AND why. Second, thank you to whoever took the time to clean my car so well both inside and out. Third, thank you Joe for the warm greeting and for your kindness in getting me checked in and for taking time to answer all of my questions. Lastly, thank you all for a great experience. I think we will be coming here now on. Vickie Vega

Gregory Swidnicki

All the people at the dealership are professional and courteous. The shuttle driver (Don) was also awesome. I would have given him a tip if I had some loose bills on me. They did a great job on tinting my windows. I trust them a lot and won't take my car anywhere else Thanks again Gene!!

Missy M

I just purchased my new car in March 2022, so this was my first experience with Ken Garff and getting routine maintenance completed. I was warmly greeted by Adrian who talked me through the entire process. If you think all dealership service is the same, this exceeded my expectations. I was updated with a video about my car and the replacement windshield parts were affordable. It was a great experience !

Samuel Brcko

I had a wonderful experience getting my car serviced here. My car was experiencing some issues and I needed to make sure it was in tiptop shape for an upcoming road trip. Everyone, especially Tim, were very helpful. I was able to get my car in and out in a timely manner, and was able to get everything diagnosed and fixed. Tim was also helpful in that he took the time to explain what everything was why it was needed etc. great experience.

Виталий Василич

Many thanks for the work done. I was completely satisfied with the service provided. the service was top notch. Big hello Timothy Jackson. He was always in touch with me, sent a video with information about the work, offered options for solving problems that arose. Work was carried out to replace the timing belt, water pump, tensioner, engine oil change, automatic transmission oil change, suspension repair, brake disc restoration, wheel alignment. Everything is very clear, professional and most importantly punctual. The price corresponded to the agreed upon acceptance of the car. Back I got a clean and washed car. Now my pilot drives like a Honda should. We will definitely see you again. With warmth in my heart and best memories...

Kathleen Martell

I purchased a car around 2 years ago from Kris Kinsey (I not 100% sure I spelled his last name correctly) then he worked super hard to get me a good deal. And now he continues with great customer service anytime I have a question or concern. Plus he does more than that he explains the why and what I should do next. Then gives me options. Today he spent time explaining tire pressure and why the settings are what they are. His advice actually saved me from possibly having major damage later as well as injury. He is a great guy and I recommend him highly to anyone in search of a car. He’s straightforward no double talk I trust him. Thank Kris!

Vahid Azadeh ranjbar

I’ve had a great experience servicing my car in Ken Garff Honda Downtown. Adrian, my service advisor, was polite, nice and knowledgeable. They explained the condition of different parts of my car in a recorded video and gave me great recommendations. The waiting area is very clean, relaxing with a great snack bar and coffee/drink machines. I highly recommend it!

Elliot Huntington

After they inspected and diagnosed my vehicle I was quoted an out the door price for parts and labor for the work to be done on my vehicle. That is what I authorized to be done. One of the parts needed to be delivered to their shop so that work could be done the next day. But the next day came and they didn't get the part in their shipment. So that delayed the completion of the job until the next day. I was pleased that when I asked for a loaner vehicle after finding out it would take longer than expected to complete the job that they gave me a brand new rental vehicle for the day. That was really nice. The reason I only have three star is because when I went to pick up my vehicle the next day, the service guy told me that while they were doing the agreed to work, something else broke on the vehicle that also needed to be replaced. The original out the door price they quoted me was between $4,300 and $4,400. So I was surprised when they told me my total bill was over $5,000. They didn't communicate any of this to me to get my authorization for additional work, and what ever broke while they were working on the vehicle wasn't broken when I dropped it off. Or at least they didn't include that in their original diagnostics. I am happy that the service guy was able to "work out a deal buy selling me that extra part at cost with a significant discount on the labor to fix it, with a free oil change". I was thinking to myself that this is just an explanation to make me feel like I was getting more value than they originally quoted to me, but when changing the oil pump, which was part of the original work authorized, that would necessitate the oil change, and since they didn't originally include any communication about a needed oil change, that would have been included in the original "package" that they did quote. Anyway, I didn't feel like putting up a fight and complaining, so I didn't make a fuss over it. The total I ended up having to pay was something over $4,600. Had the final out the door price I had to pay matched the price I was quoted, and authorized, then I would have given a 5 star review. -- Updated review on 2022-12-06 from 3 stars to 4 stars with the additional comments below: -- After driving the vehicle for a couple days, we noticed there was still a wobble and something wasn't right with the vehicle. Upon calling the service center, they scheduled another appointment. They discovered that the replacement parts were defective and they replaced them at no cost to us for parts or labor. Now the vehicle works the way it is supposed to. I've been meaning to update this review with this extra information ever since then, but forgot to do so until I received a notification from Google about how many views this review has received. I'm pleased that in the end everything worked out well.

Brylei Winberg

I worked with Kris k, and was ordering a new car. He very communicative, we told him the options we wanted and he called as soon as they be came available. We didn't think our car was going to be here till October but he stayed very vigilant and was able to get it to us a month early and we couldn't be happier. We absolutely adore the car, everything with financing and delivering the car went incredibly smoothly as well.

Angel Naomi

Tim greeted me as soon as I walked in the door even though he was helping someone else. There were other service members there but he was the one taking the initiative to be friendly towards the customers as they entered. He helped me with my tire and kept me updated with any other details I should know about my repair. He made me want to come back to this location even though it's an extra 15 min out of my way. Fantastic service!

Angela Dexter

This time was leaps and bounds better than the last two. Tim was super sweet with my kids, kept us updated, made sure we had enough fruit snacks and candy, that they had the coloring pages out and Daniel Tiger was on the TV. It did take twice as long as I thought it should. I also rolled my eyes when the mechanic said the oil cap wasn't on too tight even though two other shops wouldn't/couldn't change my oil without potentially breaking it but whatever it's changed now and they actually cleaned the car this time like they should have the last two times. After this trip I'm inclined to go back again.

Dan Waldis

They deserve a five star rating. Customer service and mechanics are all friendly and courteous. And their work was quick and efficient. We even had a separate problem unrelated to the initial appointment, which they immediately took the time to address, even though we had already left and come back a few minutes later. A very service-oriented group!

Larry Mullaly

This was my first visit to Ken Garff for service on my pilot. The service manager Natalie met me w hen I arrived and answered the questions I had about the service I had scheduled. The service technician sent me two sets of videos explaining the results of the inspection while he was performing the service I had scheduled. When the service was completed Natalie explained the results of the technicians recommendations. This was my first visit to a dealer for service in many years. Both the quality of the service and price were very good. I will be returning to this service department in the future.

lisa wagner

We've always had an excellent experience at Ken Garff, both in sales and service. Their service area is quite nice if you have to wait, a cafe-like atmosphere with coffee, soda and snacks; wifi and comfortable seating. From the greeter to the cashier, the staff is well trained, professional and knowledgeable. We especially appreciated the video walk through of the work done!

Quentin Koetter

I have always had a great experience at Ken Garff Honda Downtown. The staff has gone above and beyond with creating a stress free leasing experience and I intend to use them for many years to come. I also have all my car services done with them and it has always been a smooth and convenient experience. Thank you all at Ken Garff Honda Downtown!

Linda Wendler

I’ve been a customer of Ken Garff Honda Downtown since 2005 when I purchased my first Honda. Their technicians have always provided excellent automotive service. Even if I’m only bringing my Honda in for an oil change, they do a quick safety check and advise me if everything looks good or if they have any concerns. I especially appreciate that now since the State no longer requires annual safety inspections. However I never feel unduly pressured to add on expensive repairs. I appreciate Ken Garff Honda’s customer service and automotive expertise.

Kirsty Murrell

The communication is great and they are generally honest about what REALLY needs done vs. what is just a recommendation. Sometimes it does feel like they are trying to upsell pretty heavily, but as long as you ask, they will be honest about what you really need to do. The reason for four stars is because I bought the package of 3 oil changes back in 2020, but wasn’t aware that they expire. Seems gimmicky that a service you pay for could expire. The issue I ran into is that once Covid happened and I transitioned to work from home, I drove way fewer miles and didn’t need frequent oil changes. They did honor my third oil change, but about 2000 miles before I actually needed it. Now that I am driving to the office again, it shouldn’t be a problem if I choose to buy the package in the future. I just believe that services that you pay for shouldn’t expire, and that wasn’t made clear to me when I purchased it. I am sure I was advised, but it definitely wasn’t a stand alone point that was made explicit.

Piper Mathews

Wonderful experience. I've never bought a brand new car before and never thought I would, but I'm so glad to have gone with Ken Garff Honda. From purchase to my car's first service, its been a great experience. I dare say I'm a customer for life and highly recommend

Robert Merrills

Took my minor son’s vehicle in for repairs. They kept us informed about the work they believed needed to be done. The service representative assigned to our vehicle was great to work with and was responsive. The car is driving well, the experience was a good one.

David Parker

I enjoy having my vehicles serviced at Ken Garff Honda. They are pleasant to work with and seek to provide excellent customer service. Their prices are very competitive and you know you are getting best service and value for your vehicle. They are competent and knowledgeable.

Antonio Rawls

Everything went well for this appointment. Natalie checked me in and ensured I was informed on everything that was going to be done to include notification of an additional service that needed to be done. A video of a quick inspection was sent to me for viewing and the overall appointment time was only about 45 minutes. Thank you Ken Garff Honda Downtown for ensuring I had a great experience today!

Dalton Serr

Hit a pothole going into work and needed to go through a dealership to use my extended warranty. Ken Garff inspected the car for me, worked with my warranty, and got me squared away without much hassle. Mounting and balancing a single tire with an alignment did take about 4 hours time which was less than desirable but I wasn’t jerked around or left hanging on anything. I’ll definitely be using these guys moving forward for service related needs with my Civic

Shanel Wheelwright

It was very easy and pleasant to work with both Becky and Jenny during my appointment scheduling. I had my windshield replaced and Andrew was so kind to make arrangements for an Uber to take me to and from work while my CR-V was being repaid. Great service, amazing quality! Thanks again everyone!

Patricia Fava

Garff Honda Downtown has excellent customer service, I’ve always waited for my car in the clean, quiet friendly waiting area. I feel taken care of here, great communication on the car’s needs and status of the repair or service. Very appreciative of these things and have been a loyal customer for years.

Robert Burns Decker

Manny, our service rep, was courteous and very prompt. He explained our options and got us out the door in about a half hour. The General Manager took the time to greet us and follow up on a concern with our Honda CR-V. We would go back to Ken Garff Honda.

Keiko Jones

It was very easy and smooth from making an appointment to getting the car back. It was a nice touch for them to mention about the construction and guided me to come in from State St., to have a ride back to my office without any wait, and to receive my car all washed and vacuumed. It’s like a good Japanese tradition of “omotenashi.” Couldn’t have done better.

Usbelia Suarez

I definitely recommend coming to this dealer they were so easy to work with. Especially Gerardo Flores, he was always keeping me updated on the eta for the car I ordered. You can tell he definitely likes to work and makes sure the customers experience is awesome.

Darwin Moore

Ken Garff Honda in SLC always provides excellent service! Joe Baker helped me today with our 2007 Honda Accord. He anticipated the concerns we had and proactively took care of all of our needs before we even had to ask! Joe is experienced having worked there for over 12 years. Joe and the entire service team do a tremendous job!! I highly recommend them!!!

Aleph Jiménez

I just want to say that I buy my KIA Sorento 2017 for a really (really) good price, and the car was in a really good shape. The store let take the car to be evaluate by particular technician, and he gave me good news about the condition of this car. The attention that all the representatives in the store gave was, I think, more than good. And I want to congratulate Stan for his time. Almost 5 months from this buy and I'm a happy customer. Thanks Ken Garff, keep doing that great work.

Steve Asay

The service was good the service was friendly. However even though I had a 9 am appointment it was 2 hours for a oil change the Advantage service and transmission fluid change. We were told the car would be ready on 15 minutes but it wasn't it was 45 minutes. I have had less waiting time when I was a wk in. Not real pleased

Brenda Koga

I was a little disappointed initially, when they were not going to honor my advantage, plan payment, but after wrestling with the supervisor, they did give me a discount. Also, the cost for the hatch struts, seemed a little exorbitant. But I do say I felt compensated by the excellent service provided by Manny. He really went above and beyond to accommodate my needs. Manuel is the best!

j i

Service Consultant Joe Baker listens! He also reminded me that I did not need a requested trans service since I already had the service previously. I completely forgot and he could have charged me to do it again since I requested it. Very good integrity! Nor was Joe pushy and demanding of other suggested maintenance suggestions.

Tailer Irwin

They were fantastic! Great customer service and a wonderful first experience for me as a first timer with a dealership! Very happy with my purchase and they attitude was welcoming and positive, rare to find now days! Would recommend them 10x over to any and everyone! You won’t be disappointed:)

Lisa Stevens

The sales staff at Ken Garff were very helpful. My salesman listened to what I wanted and set me up with a great car. Kris was great and I had a very nice experience buying my car!!!

Suzan Bevan

Ron Brown was great in helping me with the purchase of my new HRV Sport!! It took a few months to arrive and he kept in touch with updates on delivery or anything concerning the car. He was helpful, knowledgeable and professional with all interactions. Thanks Ron, I'm loving my new car!!!

Andy Metcalf

Ken Garff always takes very good care of us with our car. They are quick and efficient and have comfortable places to sit and relax or tables and chairs to set you laptop up so people can see you writing your novel in public.

Ben Bradford

Fantastic service from Jay and the mechanics, and great attention to detail. He even took the time to look up the repair history of my vehicle based on the VIN to ensure my car was taken care of, but also not getting unnecessary service.

Stephen Wilhite

We limped in with a flat tire, hoping Honda would help us out without an appointment. Joe took excellent care of us and we were back on the road in no time. We were very impressed with all the employees we met.

Suzanne Morgan

Andrew Newton was the service rep who took care of me. It was the best, most friendly and most polite experience I have had in my two years since I bought my car there. In general, I have been met with indifference, some rudeness and unpleasant encounters with service and parts reps. I don’t like to visit Ken Garff Downtown! Kudos to Andrew!!!!

Sue Laing

We had a great experience with Ken Garff Honda yesterday. Andrew was so helpful in meeting our needs in getting our wheelchair van in and out in one day and providing us the best price. Much appreciated.

Jason Crane

Dropped off for a regular oil change and tire rotation. The tech was very thorough on his his video inspection and noticed a couple big repairs that needed to get done. Very easy to work with. Shout out to Brian and the tech for getting it done. Thank you!

Russell Barnes

Throughout working on our car, they weren't pushy or belittling. They were very professional about everything and I felt like they were on my side. They helped me get the most out of my extended warranty. Would probably go back (If it wasn't so far from home). Would recommend to anyone with a Honda that lives in a reasonable range.

Michele Neal

I have had Ken Garff Honda service my car for years. They have provided quality service, answering all of my questions and being a business of integrity. I purchased a used subaru from them 11 years ago and have had no complaints.

Oumie Ceesay

I recently moved to SLC and needed an oil change - Tim (the service advisor) was fantastic. He was very welcoming and friendly throughout the whole process. I’ll definitely be coming here for maintenance work

David Jones

Jake Fokerson was amazing to work with. This dealership is very honest and fair. We didn't feel like we were hit with any hidden fees and we got a great price for our new car.

Paul Bouwhuis

Love Ken Garff. We've made good friends there and they always treat us well even though my old Honda is something we sometimes laugh about. Everyone we talk to is always kind, listens to us and willing to talk through things.

Erin Porter

We worked with Ernie and Marcus to sell them our Honda Civic. They paid for our gas to drive there and completed everything very quickly. I would have no hesitation to sell them a car again in the future.

Renee Cantu

I appreciate the excellent customer service provided today, by the garage guys and Jay Cuellar. Everything was explained to me in detail. All my questions were answered. Their knowledge of existing issues of my Honda, they really know their stuff!

Kyle Parkhurst

Joe was the best. Everything was discussed up front, and he was very transparent through the whole process. It really adds to the peace of mind knowing that the amount that was estimated was right on with what we discussed. It was a large grand total, but it feels good knowing that the experience was framed in transparency.

dave peveret

The Ken Garff Honda downtown location has always provided the best service I've experienced yet! I wouldn't think of taking my car anywhere else. The advisors are fantastic as are the texts and facility. My advisor Andrew for today's visit was just the best and helped me with all my questions and concerns! Definitely one of the best places to bring your Honda!

Skyler Sherman

Very happy with my experience at Ken Garff specifically with Eddie! We took our time to find the right vehicle and never felt pressured by Eddie. Highly recommend for anyone in the market for a Honda.

Purples Rivera

I bought a used car here and I had an amazing experience!!! Robert Stojanovic, the wonderful agent, helped me get the right car! It's my only go to place now for cars and services! All staff is friendly and courteous! I would recommend this branch to all my family and friends! Thank you Ken Garff Honda! You guys are amazing!!!!

Wayne M

Adrian was great! I started in Mar of 2022 to get a new part for my 2022 Honda Passport. It took until July for the part to arrive. Adrian stayed in touch, got me scheduled for the installation & got the installation completed. I will be driving the 300 miles to Ken Garff Downtown SLC for all my Honda needs.

Kelly Lopez

We had a super car buying experience here with Mandy. The car we picked out online was ready when we arrived. All the folks we worked with were fabulous! I suggest you reach out to Mandy if you're in the market for a Honda!

Kuan Chen

1. Dirty stains left on passenger seat. Not grease stains but still difficult to get rid of. 2. Was told by Services last week that emission test was 28 dollars. Natalie told me today it was 45 dollars. Called Services again and the lady on the phone said it was 28. After they discussed a while the lady said the test was 48, but they could do it for me for 38. Very inconsistent

Darius Mercarius

Eddie (Salesman) gave us the best customer service experience by far. The service was great, from test driving, to recommendations, and until we purchased our new vehicle! We received our loyalty and Military discounts! Great job!

Susan rogers

We were helped out in every way and ended w a detailed and personal demonstration of how all the dash signs and controls work including connecting our phone to the system. I felt safe getting on the freeway and enjoyed the smooth ride after a very smooth auto purchase with our salesman Ron Brown.

Lin Gan

Nina was awesome!!!! She updated me every week without me asking her till I got my car delivered! She was so thoughtful and very knowledgeable as well! I highly highly highly recommend her to everyone!!!

Katy Scott

Great communication and repairs done well and timely. Easy to get an appointment and they even do valet service which is super convenient! We will definitely keep Beijing our aging CRVs here!

adnan kantarevic

love my new Jeep that I purchased through Ken garff Honda! I worked with Robert stojanvoic and he made it easy and quick. He was very helpful throughout the whole process. Would def go back.

Karen Stringham

The most kind, caring and professional group of people I have worked with when buying a car. They were able to take a situation and turn it around. Nina and Jeb are top notch, real and so great to work with!!

Bryan M. Griffith

Service advisor Brian and technician Ahmed were thorough, honest and fair. Brian went above and beyond to help me with logistics. My experiences here have been consistently excellent.

Dana Sievers

Ken garff Honda service is amazing. Joe the service department always does so much in helping me. He is amazing. I have bought all my vehicles through Ken garff and have been treated so nice. I won't go anywhere else.

B.D. DeWitt

Clean facility, quick work given what I asked for. Jay was prompt and kept me updated regarding the status of my vehicle and recommendations. Video with details that deal with new findings are exemplary.

Raven Howard

I was helped by TJ at the front desk. He was so kind and explained everything in a way I could understand. I really liked him. They explain what the problems are and wait for your permission to do anything so that’s really nice. I would definitely recommend going there for any problems.

John Skedros

We always have a very good experience with the service department. In this particular time, Jay helped us out by being prompt and efficient and friendly. We appreciate Jay's great work.

shaun johnson

Becky and Cheyanne were very patient and helpful when scheduling my appointment! They answered all my questions and accommodated my needs. Natalie was our advisor and she was super thorough, patient and kind. Thank you ladies!

Brinley Gavin

Gerardo and Nina were amazing and so helpful! After searching for weeks for a Honda HRV I finally found one within my price range. I had previously been working with another Ken Garff location and they had told me the vehicle I wanted was not available but Gerardo made it happen and gave me great financial advice. Thank you for everyone’s help at this location!

Scott Olson

The service here is always Top Notch What a pleasure to work with Andrew, Gene and the others.. it’s your great service that keeps me and my family coming back to downtown Honda time after time. Keep up the great work!

Glenda McNulty

Excellent customer service! They even washed my car, which I didn't expect for just getting my emissions done. Joe even let me know what required maintenance was coming due and a cost estimate!

Amy Hart

Best car buying experience I have ever had! Eddie and Nina went above and beyond. They made an exciting event of buying my new Civic even better.

Brian Taylor

Natalie Durfee was amazing. She made sure every question was answered and was patient with my indecision in which service to perform today. Pleasant waiting area. Will return for additional services when needed.

Spencer Mangelson

Ernie was great. There was no pressure to buy. My only complaint was that they install a $600 tracker maintenance device with an app that you don't have any choice about paying for.

Cheyenne Schlagetter

Went in to get fluids serviced and concern with transmission on our Honda accord. Manny was our service rep who was kind, informational and very thorough on telling us what is going on with our car. We are waiting for the transmission to come in to complete what is required for our car and could not be more impressed with his help.

J Hou

Tim is very nice. I had to run to an appointment so he helped me to get the inspection done at the same time. He also order lyft for me both ways. Amazing service!

Lindsey Cutler

Everyone at Honda Downtown was friendly and the environment was easygoing. Our salesman, Eddie, was amazing to work with. He was affable, honest, and very knowledgeable. What a great place to buy a car.

Dixie Oyler

Great experience.... everyone was helpful, knowledgeable and professional. I was informed about everything going on and the cost. The coffee/tea machine is awesome and it's nice to be able to also have a snack!

Cherie Wiggins

The person helping me was TJ and he was great. I appreciated that he kept me informed about the process of my car and I didn’t feel like he was trying to fix things on my car that wasn’t broken.

Katie Pulley

Joe is always the best to work with! Great customer service and my child loves the playroom. Thank you for always taking such good care of us!!

Karen Miller

I purchased a new battery in September when my alternator went bad. It developed a bad cell while on a road trip. I stopped at another dealer that required me to produce the receipt to be covered by warranty. Of course that was at home. I called the service department and talked with Cheyenne who quickly found my receipt on file and emailed it to me within minutes. Thanks so much for putting my troubles to rest in such a professional way.

Pibi tile inc

David Reyes is amazing sales guy , he represents Ken garff Honda dealer, very good! Thanks to him I got the best price offer ever ! I'm so excited, this dealer is 5 STARTS COSTUMER SERVICE 🔟 is the maximum number to qualify anything, so , I gave it to them.

Micro41

Very pleased with the effort. Lets see if the noise grows on me before i bring it back. Good coffee too. Thanks for the carwash and ride home. Masks save lives.

Leslie Sheppard

We walked in with no appointment and they took care of us. I appreciate not being over sold or pressured to purchase services before necessary. Everyone was friendly and helpful.

Erika George

Prompt and efficient service. Video explanation of repair and maintenance is especially helpful. Professional and polite staff. Comfortable waiting areas.

Neal Jenson

Our experience buying a 2017 Honda Pilot was amazing. Ken Garff Honda Downtown treated us very well. Brandon worked very hard to meet our needs and make the process very easy on our part. I added a tow package to the Pilot and they were able to install it the same day as well as install a new windshield. I am very impressed with there customer service and look forward to working with Ken Garff in the future.

Mohammad Sadegh

It was so convenient, trusted and easy to do your car inspection and services there, stay and rest in a well designed area, receive your car after it’s inspection and car wash process. Drinking your preferred coffee or tea, and some snacks and communicate with the services agent easily just by phone through text message when they’re doing their job. The video of what they did and recommended to do for my car was sent to my phone, and that was so complete, helpful and a nice experience. Over all I’m saying I’m so happy with Ken Garff and satisfying with their services.

Susie Prieto

I had a great experience getting my roof rails installed. Everyone was communicative, informative, and kind. Thank you!

Marianne Doty

Had an appointment but still waited an hour and twenty-five minutes for an oil change. They rotated my tires and the next day my low tire pressure indicator came on. All the tires were low.

zeek uchan

my experience here is the best experience I've ever had ordering parts. the parts clerk that helped me is named Colton and helped me find the parts i needed, quickly and hassle-free. the parts he didn't have in stock, he told me where locally I could find them. from this point on I will be going to Honda downtown. my S2000 is getting really difficult to find parts for and they made it that much easier

Cherisa Harris

I always feel like a valued customer here. Cars are great, service is better! This is my second time buying a car from this location, and I can't believe two of the salesmen recognized me! I worked with Kris in sales and Jake in finance, and they were fantastic! Earnie even jumped in and did a bunch of work to help Kris and Jake so that everything would go smoothly with my end-of-lease/buying experience. By the time I picked out my car and finished the paperwork, felt like I had the whole staff working for/with me. They even stayed late to make sure everything was done right and to my satisfaction, and let me drive my car right out of the showroom. :)

Santosh Basapur

Very professional service team. We were in Salt Lake City for a conference. Car needed an oil change and we didn’t have an appointment. We requested help and the service team asked us to come early and they went above and beyond to accommodate us between their existing appointments. It was apparent from the busy waiting area. Oil change service was great and the car inspection report and advise was very on point by Joe, the service manager. Thank you Joe and the team, we completed our road trip safely, with car running smooth.

James Nelson

Made an appointment for an estimate, which took about 30 minutes. The guy helping me was Dana Hulse, and he was very kind, polite, and professional. I now have an appointment for the repairs. Update. I picked up my car on 05/11/2022 and I couldn't be more happy! They kept me updated via text during the repairs and finished a day early. Great experience and my car looks so beautiful. Thanks Ken Garff! You get 5 Stars!

Blaine Esplin

This is by far the best car buying experience I have EVER had. First of all I negotiated the car over text messaging because I am busy and it is the way things work these days. I had three dealerships on the line and these guys were very good to work with. Took a few months to get the new vehicle in and they were extremely good at communicating. I would be ready to call them in a few days and I would get an email updating me on a delay or the status. When it came in things moved fast. They gave me a good price for my trade-in it was very fair. Not over priced not under price just right on the mark. We cruised through financing with their new all electronic document tables. Be prepared to print your own documents at home that they email to you. Everyone was extremely nice and we were in and out of there in very good time. Complete opposite of buying a used car at a dealership on the south end of Salt Lake a couple of months earlier.

David Kidd

I was having a horrible morning. Luckily I was able to have Becky helping to check me in for my Honda appointment. She empathized and was very kind. She told me a price and a time frame for my car. Both were done as I had been told. The car looked and sounded great. Becky and Brian made this appointment much better than I was expecting it to be. I recommend to anyone having your Honda services elsewhere - try downtown. Its a great place to have your car done right.

Michelle Martinez

Go see Brandon downtown! I just bought my second car from him and he also helped my daughter by hers. He took great care of me!

Betsy Forsyth

TJ and his crew were awesome. We were on vacation in Park City and needed to get my car in before we could drive home. They got my car in the next day and had it back to me the following day, after ordering parts and installing them. They were incredibly thorough and over-the-top with their customer service. I wish they were my regular Honda dealer!! Thank you!

Scott Ruth

I brought my car in with just a couple of issues I had experienced with it over the last couple of weeks. I explained what was wrong and they said we will take a look at it. I then received a video message with my technician walking me through everything I thought was wrong with my car. They hooked it up to the machines and couldn't find anything wrong with it, turns out I'm the idiot! Since they could not find anything wrong they did not charge me for looking at it and I am very grateful for that. Excellent customer service!!

Dane Rose

I would like to thank Stan the man for being the best car salesman I have ever dealt with. I was having a hard time finding the car I wanted without having to deal with all the typical dealer bs. Stan gave me a great price, great financing, and no haggle. I would highly recommend Stan to anyone wanting to buy a car without feeling pressured and knowing your getting a great deal.

Rick Bermea

Tim was very helpful and explained all details of services to my Accord. All the staff was very friendly and made us feel comfortable. And the time that they said to pick up was pretty accurate. Thank You for your service and hope to see you soon.

Brendan Snow

It’s a tough time to find and buy a car, but Stan at Ken Garff Honda was awesome and helped us get the car we wanted and kept us updated on when the car would be delivered. And the best part is Ken Garff Honda is not taking the opportunity in this sellers market to gouge buyers! They are still charging a fair price in comparison to most Honda dealers. Thanks Stan!

Team Rucker

Joe Baker was my service advisor and we are more than happy with the level of service he provided. He was patient, informative, and respnsive to our needs. Great job Joe, you are our guy if we have any more problems with our Civic!

Daniel Vergara

My fourth time buying a car from Ken Gard Honda Downtown. They are so easy to work with and get you the best deals available. I went to renew my lease and I completed everything in less than an hour. Look for Stan, he will get you the car you want!

Toni Herrington

I came in pretty frantic as my car was being towed in and the dealership was quick on their feet to find the problem. TJ at the Downtown SLC Ken Garff Honda was very kind and quick to get me updates. I ended up getting a detailed tune up and I feel confident my car will get me where I need to be! Thanks Ken Garff and the employees for a great service.

Dallan Wortham

Natalie and the team were all very professional and informative. They provide a child play area, snacks and send you a video of your vehicle with a mechanic explaining what they’re seeing. Will definitely return.

J P Montgomery

Purchased a 2012 Toyota Camry SE V6, Sport. My exceptional experience started after I met the used car manager Corbin Hawkins. He was more than willing to make me happy in all my requests, making all my frustrations go away. Before meeting him my experience was very substandard. I’m grateful to have been put in touch with Corbin and I’m glad he took care of all my needs. Thank you Corbin for making me happy and my purchase worth while! You’re truly an exemplary individual and Manager!!!

Gordon Ah Sam

It was a much quicker process than I had anticipated and that was all because Ron took the time to prepare everything in advance for me!

Jeff Howell

It is the second time I had the pleasure of Brandon Crapo's assistance in hooking me up with exactly the vehicle I wanted; he was very professional and friendly, keeping me informed and updated at every step, making sure everything was just right, satisfying and exciting when I drove my new beautifully prepped CR-V-HYBRID off the lot.

David Swenson

Transaction handled very courteously and professionally. Dave S and Ron B were great to work with. We are happy with the trade in and new car!

Thomas McQuade

We bumped the radar out of alignment. It was an emergency because we were traveling. They got us right in and made the repairs. The service department was great.

Barrett Lee

I’m wary of most car dealerships, had plenty of bad experiences and just prefer to buy private party and take care of financing myself. That being said, Ken Garff has opened me up to the idea of working with dealerships again in the future. My salesman and finance person were both extremely kind and not over-pressuring. There was a small hick up, but the general manager made it right and I left as a fully satisfied customer. I would absolutely do business again with Ken Garff Honda if they had something I was wanting, and will recommend them to anyone I know in the market. Big thanks to Eddie, Marcus, and Brandon!

Judy Simpson

This is a difficult time to buy a car because of a shortage of chips. However, my salesman, Ernie, made the process easy. He took a lot of time to explain options and insured that I understood how to operate the features.

Aden Mcdonald

Tim changed my review from a 3 star to a 5 star. He did a very good job, was very kind and did the job right! Thanks again Tim.

Rob Martin

The service I received was excellent. I did not appreciate the spam call I received to appraise my car. And spending 272 dollars in service I thought I would have got a car wash. I have always got a car wash in the past with a oil change.

Andrea Stoddard

Everyone I worked with was so great and friendly! They made it easy to trade in my old car and get the most I could for it. Highly recommend

Julie Jackson

My service visit was great. They checked for a warranty on the repair I needed and found that it would be covered. Andrew was very friendly and accommodating. Thank you for a great experience.

Dustin Smetona

Needed our a/c fixed while on a road trip. They were responsive and fast. Joe, the service rep, was great to work with. Overall, fantastic experience.

Scott Magnusson

Ken Garff service department is always excellent. I appreciate their professionalism and friendliness, and fair pricing. The video the mechanic makes of the inspection that he sends me is a great feature of the service.

Denice Pola

The Ken Garff reps I dealt with were courteous, efficient, and professional. The service was excellent and performed in a timely manner.

Kristen Bagley

Brandon and Kris Kinsey we’re both very kind, knowledgeable, and professional. They always communicated effectively with quick response times, absolutely meet our needs, and in a matter of a couple of days we walked away with a car that for our needs and our budget,

Jamie Beecher

Nina was awesome! She kept me up to date on the manufacturing and delivery of my cat. I would highly recommend Ken Garff and Nina.

Laura Coleman

Joe Baker was excellent help and so considerate with my time constraints to make sure my car was taken care of timely! Everyone there was super friendly too!

Dan Tyhurst

Joe Baker scheduled and helped with the service. He explained the service and pricing before work was started, the service was completed at the time that was quoted. Thank you for a job well done.

Ryan Hanley

Always prompt, good service without excessive add ons. Gene is the best advisor I’ve worked with at any dealership.

Dan Call

Best car buying experience ever. Eddie and Jake are absolutely the best ever and made the buying process so smooth. Good guys and a great experience.

Chris Newman

Amazing service departmet, always willing to work for me and help me save time and money. Great sales team as well, no better place to buy and service a Honda.

真善美C

I went to the repair shop today. The techs were all friendly and attentive yo my vehicle. They did a great job. Above and beyond. I got a detailed car wash n munchies while I waited. Definitely worth everything

Robin Heaton

Manuel was excellent. He was the only service provider to make eye contact with me and greet me when I walked in the door. I appreciate Manuel’s extra care.

Stephen Lobo

Well-organized, responsive service at the dealership. I was able to book my service appointment in advance. Service diagnosis was given via video. My vehicle was returned ahead of schedule and clean. Nice perks like shuttle service via Lyft, free snacks and beverages, and WiFi connection.

Alas

Truly an A+ car buying experience, above and beyond what the other dealerships in the SLC and Ogden area were delivering. After calling and engaging other dealerships in the area, I decided to go in to Ken Garff Downtown to see Brycen on the basis of the professionalism displayed - always prompt but not pushy with responses and being straight up with pricing without the typical overt sales tactics. Brandon Crapo, Pete Black, and Brycen were super friendly, respectful, and truly pleasant to deal with. Never once felt pressured during the entire process, from the moment we walked in all the way through completion of the financing process. The team helped to find discounts and ways to bring down the final price, but more than anything else their customer service and personable demeanor won our family over. After having gone through several car buying processes from Toyota, Hondas, BMW, and VW over the years this has been the best experience bar none. Without hesitation, they have earned our future business and we will go straight back to Ken Garff Honda Downtown for our next purchase.

Becca Holt

Ken Garff Honda is a great place to take your car. I feel that they are experts in caring for your Honda and the staff is always friendly.

Andrew Rose

As always your people were courteous and professional. I made the appointment a week ago showed up 15 minutes early and waited 2 hours in the express lane.

Debbie Ventura

Quick service. My car is 5 years old and was happy that the repairs to my A/C were still under warranty. Did pay anything.

Angie V

We have purchased two vehicles from Ken Garff and each experience was fantastic. I highly recommend this great company.

Dennis Knoles

Even with an appointment I waited 1 1/2 hours for an oil change. The excuse was too few technicians. Service was good but took too long.

Ivone Salimin

Look for Eddie! He will never disappoint you. Excellent service! Thank you and all the best Eddie! :)

James VanMaren

We had a great experience with Ken Garff Honda because of Zeb. After calling around to multiple dealerships and wasting hours of our time trying to get a good deal on a new CR-V working with Zeb was a breath of fresh air. Super understandable, super honest, and works effectively. If we had to wait for something, we knew why we were waiting. No more sitting in the lobby for 25 minutes waiting for the sales guy to come back with a terrible deal on a car. Please, if you are in the market for a new Honda go straight to Zeb and he will take care of you!

Peggy Bradfield

Our salesman and finance guy were great to work with and we were pleased with a no-pressure sales experience.

Elia Perez

Ken Garff Honda service department is top notch! Today I went home with an extra clean windshield! Just an example of the attention to detail. Always friendly, always knowledgeable. Best of all, always transparent and efficient!

Cyndi Christensen

Customer service was great!! Tim in the service department kept in touch with me the entire time they were working on my vehicle. He was honest and up front with the costs of each service before doing any work. I was sent a video of the walk through of my inspection and saw where the issues were. They provided me a shuttle to and from work when dropping off and picking up my vehicle. I highly recommend them!

Donna Riley

Although I have a Hyundai, Ken Garff Honda was able to complete maintenance for my car when Ken Garff Hyundai could not accommodate my appointment time limitations. Customer service was efficient and timely at the time of my appointment. The facility had provided a snack center and a generous waiting area. At check-in a completion time was given and met, even though they were very busy. Appreciate their work ethic tremendously. Nathan and Brandon, who I dealt with, were great to work with.

Nathan Nielsen

Adrian Manning was terrific. She kept me informed and gave me incredible options. And I like that she was honest. She answered genuinely and I’m thankful for that. And even though I didn’t talk with the technician, Paul Burningham did a terrific job and completed the repair much faster than I expected. I would definitely use Ken Garff Honda for my service needs. They were the best. Thank you.

antonio corona

Very knowledgeable, super friendly and helpful. Always trust the awesome staff here at Ken Garff Honda with any needs as a Honda customer.

Steven Oaks

Edsel was awesome! We have been waiting 8 1/2 months for a Toyota Camry to come in and were tired of waiting. We called around to many dealerships even out of state and couldn’t find a Honda Accord Hybrid that would come in soon enough. A couple days later we got a call from Edsel that he had one coming in a week and a half and at MSRP! He was very nice and easy to work with and never made us feel forced to add anything we didn’t want to. Highly recommend!

Maria Plata

Today I brought my car for the Oil change and it only 30 minutes. I recommend ken Garff!!! Joe was very nice and professional!!!

Bethany Anderson

The employee who received my car and keys at drop off was refreshingly happy and interactive. The employee who checked me in and out for my oil appointment was extremely kind and personable. I appreciated his genuine warmth and honesty giving me the feedback he would give to a friend at the end of my appointment when my car came back needing an eventual part replacement. I enjoyed the inspection video that the mechanics working on your car send out to show you under the hood and explain the condition of each car part. Overall, I felt very seen and taken care of. Keep doing the good work you are doing!

Thuy Vo

They were great to work me in asap being that my A/C was blowing hot air. With their prompt diagnostic and repair, the A/C work like I just bought a brand new car. My service advisor Tebo and the other staffs I met was very customer friendly. My time there was nothing but pleasant.

Mark Cheney

Super fast service, and they explain things well before they start working on the repairs your car may need.

Krista Riester

Kris is the absolute best salesman. He was honest, straight forward, and highly personable. He was great at making human connections. I hope he enjoys his retirement - he deserves it. He got me into a test drive for both a hybrid and a gas even though it was difficult because of low inventory; he showed me the incoming cars, which was incredibly helpful. He also was straightforward with pricing. He got us in and got us out in record time and answered all my questions. Kris, you are fabulous. I hope management passes this review along to you.

Marc Robinson

I have to post this review because of the incredible experience I had at Ken Garff Honda. I needed to bring in my 2002 Civic for an airbag recall. I was treated like I was bringing in my Rolls Royce. Everyone one was polite, professional and completely focused on me. After walking in the service office I was helped by Joe. I was treated incredibly well, I know it sounds like I’m going overboard but that’s how incredible my experience was. Throughout the day I received my video walk around and my communication texts with Joe were always quick and informative. When I picked up the car, Joe wasn’t available but another service advisor picked up without missing a beat. The professionalism and organization of this service department is the best I’ve ever experienced. My other car is a BMW, and I cringe anytime I have to take it to the dealer. They are rude, arrogant, and treat you like you are an interruption to their day. I could go on and on but my point is, Ken Garff Honda service department is hands down the best experience I’ve ever had. Thank you Joe and everyone else for your professionalism.

Samantha Beardall

I love Ken Garff Honda Downtown! They are always so professional and get the job done in a timely manner. We have taken all our Hondas here for over 16 years. I have total confidence in them. The staff is very friendly as well! Thanks for all you do!

Cheryl Rixey

After taking my car to Larry H Miller and paying way too much to NOT fix the problem, I took it to Ken Garff. First of all I was an hour late because my car broke down on the way there. The service was amazing. Brian was so nice and everyone there was friendly. They found the problem and fixed it. I had my car back the same day. I will definitely use Ken Garff for all of my vehicles repairs. P.s. give Brian a raise.

Jesse Thorn

We took our Pilot in for its final pre-paid oil change. There were a couple of things that were prematurely wearing out. Our Service Manager was helpful, quick, and honest. The Service Tech was thorough, knowledgeable, helpful, and made appropriate recommendations with a video to see explaining why he recommended what he did. The transaction was quick and even though I didn’t have an appointment, it didn’t take all day. They were quite accurate about the length of time it’d take.

James Kitahara

As always, they did an amazing job. I love the multi point inspection they do with the oil change and even find a nail in my tire and repaired it. I didn't know it was included in the cost. The 3 oil changes for $109 is the best deal around for my Honda civic and even includes tire rotation and a car wash. I mean come on, such a great deal and they are very thorough and they have a free shuttle service.

Austin Clark

Very friendly staff and quick service! Stan "The Car Man" Schubach was awesome! He was very helpful, not pushy and go with flow. He answered all questions we had and helped us understand more about the vehicle we were looking at. The whole process was quick and streamlined. No long waiting times!

Christine Jensen

Ernie Hasna,our salesman,was so awesome!Friendly,super knowledgeable and great to work with. Buying a car at Ken Garff was a good choice.

Nikki Mantyla

We love Ken Garff! We’ve bought two cars from them, and both experiences were fantastic, especially compared to past frustrations with other dealers. Their service center is also wonderful, and I continue to drive across the valley to bring my car in because they take such good care of us. Love the friendliness upon arrival, the prompt and thorough communication about what is happening with my car, the ease of selecting which services we want to go through with, and the ability to ask questions via text when I need more info. This most recent time especially they really went above and beyond my expectations and were so gracious about it, never making my requests seem inconvenient.

magan niemann

Eddie is wonderful to work with. He is very knowledgeable and eager to help. He is personable and overall made the experience really great! He showed me everything about my new car and took his time to make sure i understood, not just pushing me out the door. I would highly recommend him to my anyone i know looking for a car. Thanks Eddie!

Eve Nina

I have enjoyed doing business with Ken Garff Honda Downtown. They painted my bumper and did a terrific job. I was so pleased with the outcome. Recently, I took my car there again for a recall. As usual, I was treated with professionalism, and with an excellent care as a customer. Ken Garff is one of the best dealer with a 100% customer satisfaction.

Sherry Moyes

I have been a Garff customer for years. The entire dealership is first rate and they always take such good care of us. Stan made the experience completely hassle and stress free today and got me out of there in record time. He helped me navigate a long distance transaction very simply and I never felt pressured in the slightest. You can put your trust in these guys. Highly recommend!

Lori McDonnel

They were easy to make an appointment with rather than having to wait two weeks. They were very professional and completed the work in 1/2 the time originally quoted. They were respectful of our need to wear masks and went the extra mile by registering the vehicle for us when we requested it. Despite being short staffed, Jay was very patient and accommodating. Excellent service! We loved the “video tour” of the service performed. Terrific idea!!

Darin Jones

My service advisor, Joe, went above and beyond to take care of my vehicle’s service for me. Very much appreciated. Becky, the service manager, also went above and beyond to communicate with the technician and take care of my vehicle’s specific issues. Such stellar service, I highly recommend Ken Garff Honda Service!

John Pratt

We just bought our second car from this location and couldn’t be happier! Zeb was fantastic!! He never made the car buying experience feel transactional, it felt as though I was buying a car from a friend. I plan on buying more cars from this location!

Abrie Capell

My van automatic sliding door refused to close. The service area and all their staff were absolutely amazing. They kept me informed on the price and the different issues they found. Plus they kept the cost close to the price they quoted me. Will be going back to them to get more things fixed.

Robert Lindsley

Manny is a terrific service agent. A straight shooter who does his very best looking out for his customer’s interests. He provides great communication, answering questions and relaying information about service progress and the tech’s findings. And he’s good at balancing what needs to be done with what Honda recommends doing at this time.

Laurel Cannon Alder

Ken Garff has taken great care of me through the whole buying process to my first service. Thank you!

M Elizabeth Brown

Positive experience! I scheduled an oil change and while waiting went to talked to Eddie about ordering a hybrid Accord, he was great! The gal in the service team was amazing! Overall great experience! Thanks Ken Garff Honda for a positive experience!

Scott Larson

Ken Graff Downtown Honda did a great job of checking my car. I was very pleased with their service. It was nice to be able to do work while waiting. It is a nice comfortable place to wait.

Christine Pittam

Thanks for always taking such good care of my CRV. 150,000 miles and I’m sure with your help I’ll get another 100,000 out of her!

Jack Nielsen

Natalie and the service crew were so helpful and kind during my oil change. Definitely the most informed and cared-for I’ve ever felt while getting my car serviced. 10/10 will come again.

Korynn E

We had the best experience tonight at Ken Garff Honda Downtown. Brandon Capo was amazing, kind, and knowledgeable. The finance guy, Marcus, was so nice and straight forward. We were very apprehensive about going to a dealership but felt well taken care of. Would totally recommend them!

Stephanie Browning

frankly it was miserable, not really Jays fault. I needed a tire or wheel repair it was not straight forward so I go in. I waited 1.5 hours to be checked in. usually the work is done or they say hey it is going to be a minute. I think I was told there were 4 missing mechanics that day. However maybe I could have been informed. I basically said call me with the details. The tire could not be fixed. I did see that I needed a oil change, had several fluids flushed and asked for them. The bummer was that they could have renewed my registration, placed new wipers which were on the video but had forgotten tying to get the tire fixed. I would have done them but Jay didn't have them on the paper or remind me of them. one stop shopping is huge and what you would have made another hundred. They put the damaged tire back on with the leak. I asked to have the spare on and they argued with me. I needed to drive to a tire place and really. All places are busy, would the air last. It took 1.5 hours to put that spare on . It took me 20 minutes to do it myself and I have not changed a tire in years. Frankly, Mark Miller Honda is not what it was, dismal not look you in the eye people that are there but don't seem to care. What happened to Fraise and those other guys that recognized me and I have been coming to this place for 10 years.

Yani Hernandez

Tim was amazing! Very helpful and made me feel comfortable all throughout the process. I had my car serviced and it just took me an hour to wait.Complementary coffee is a plus too!

Alice Welch

We set up the service appointment online. The service advisor, Chris, was so friendly and helpful. He was really great about explaining things and communicated really well to make I understood what was being done to the vehicle and what I was being charged and if it was ok. Since we are new to Salt Lake City, having someone so customer service oriented like Chris to help us was a great experience. Also the assessment videos are helpful. Finally, the waiting area was a nice, clean, quiet place to work

beth lee

We had a great experience with Ken Garff Honda and Ron Brown was really helpful. We love our new Honda Ridgeline. Buying a vehicle is usually stressful but Ron made it easy and a pleasant experience. All of the other staff we encountered were cheerful and helpful as well. You can tell the company takes care of its employees.

Eric Lalliss

Staff were nice, and everything was clean and nice! But I dont really appreciate that they install Theft Patrol on every vehicle, and then add it to the cost of your car. I especially don't like that I was told about it when I was walking in to sign paperwork. I was also told that corporate made it a mandatory install, which I say is BS, as I have a friend that works at another Ken Garff, and he said it's optional. Sounds to me like a ploy to force add on sales. Seems pretty useless to have, since the Ford App offers the same tracking option for free.

Lisa White

Natalie was an absolute delight to work with. She was professional and responsive to my concerns.

Jory Trease

Although appointments for regular service are booked out several weeks, they were able to get me in the same day to repair a tire. They recognize Customer Service requires setting priorities for certain matters that can't wait. Cole was a great service tech, and kept me fully aware of what was going on the entire time I was waiting.

Justin Anderson

Purchasing a car from Edsel at Ken Garff was amazing! Edsel was very helpful and once the car came in the actual purchase only took about an hour at the dealership.

Cynthia B.

I am so impressed with Ken Garff Honda. They have been so helpful and so kind. They have answered every question I have had and have made me feel very reassured with my purchase. I’m so grateful we purchased our car from them. I would highly recommend them.

C Phillips (Major consumer)

Stellar customer service. Brian was very helpful & said the oil change would take about 1½ hours (no appointment - took a chance by dropping in). It took less than an hour, including getting new license plate tags - so very convenient! There is large waiting area, including a glass enclosed children's play room with a TV to occupy the little ones, comfortable chairs, couches & tables with device charging stations & a snack corner with hot & soft drink fountain. It's located at the edge of the new car showroom where the latest models are available to view & the parts counter is also located to shop while waiting. Highly recommend. Very friendly & accommodating. Dropped in to get the oil changed & they did it right away. The bad weather was a plus because people canceled & service took the car in without hesitation. They sent texts with service reps phone numbers & a video of the service check narrated by the tech a out what they were checking & the condition of the car. That was super cool & informative. Will schedule an appointment ahead next time. Great experience. Highly recommend.

Richard Hemma

I bought my CRV at Ken Garff downtown SLC in 2015. I have only serviced it with the Ken Garff team. From day 1 I have always felt appreciated as a customer and cared for in a manner exemplary of stellar service. My current service experience was exceptional from the time I walked in and met with Adrian my service advisor to delivery of my repaired Honda. I needed a couple of service repairs along with diagnosis of some annoying sounds. Adrian meticulously noted my concerns and recommended the appropriate service repairs for the mileage of my CRV. She provided an estimate and timeline and communicated throughout the work performed. She even called me with an update on her day off. I have been so impressed with Ken Garff that I will only service our family vehicles at their dealerships. Thank you Ken Garff for creating an environment that is welcome in a sometimes stressful situation and employing team members who exemplify your values I Hear You😂

Joy Valdez

Gene is the bestadvisor. Brought car in for passenger window quit working they thought it needed new switch. Service opened door and switch was fine some screw or nut worked loose and was there in door reattached and everything worked. Thought this would be covered under warranty. They said no. I bought extended warranty for my 2019 pilot elite and have owned it one year. When I picked it up I drove home and on the floor was coverplate for passenger door where they unscrewed to fix door they forgot to put back but charged me $ 145 to fix labor to take apart. And reattach nut found in door that Worked loose I guess .Just sayen they forgot to Finnish. So disappointed wasn’t covered such simply procedure. Not my fault Nut came off. I’ve put 10,000 miles on it. That’s why you got the rating I gave. I let Gene know.

Kristin Jensen

Joe Baker and Manny were so accommodating and kind! I've taken my Honda Hybrid here for years. I'll never go anywhere else! Rest assured, you will be in extremely capable hands. The entire staff is very professional and trustworthy. Thank you, thank you!! 😊 …

T

The service was accomplished as expected except when they rotated the tires they did not check the air pressures which resulted in the low tire pressure warning coming on the next morning while on the freeway.

Mary Newman

Had a great experience at Ken Garff today...had to get my car in and they came to my office and picked it up. Took care of the issue and brought my car back to the office. Easy Peasy...and thanks to Joe Baker my advisor for taking such good care of me! Highly recommend.

Ken Khong

Fast and convenient services provided feedback instantly with recommendation for item due for service without pushing to get service done right away.

Alright Alright Alright

Best experience I have ever had buying anything. EVERY SINGLE PERSON there was A+. I was exceptionally lucky to have gotten the salesman I did. Kris Vreeken and he is vreeking amazing!! I have never before bought an brand new car, and so I wanted to go all out. I wanted every add on/ accessory I could get. Kris walked me thru the experience like we were best friends. He showed me what would work for MY lifestyle, and what was unnecessary in what my needs were. He helped me make my car MY car. As we sat in the form fitting seats, I felt even more confident I had made the right choice, and that I was taking that car home that night. Kris not only made things easy, HE MADE THEM FUN!! And that's how a car purchase should be. Easy and fun! I love my car more than any other I've owned. That's because I tailor made it to my specifications, with Kris' help. Never have I met such a genuine guy who made it feel like he was having was much fun as I was! I left there feeling like a had made a friend. Any questions I forgot to ask, I just shoot him a text and problem solved! Next time I am in need if a vehicle, I know exactly where I'm going, Ken Garff Honda downtown, directly to Kris desk. Do yourself a favor and do the same, you'll find yourself thanking me. So in advance I say YOU'RE VERY WELCOME!! THANKS AGAIN KRIS!!

Lynne Nilson

Jim was great. He got me checked in quickly and was great at communicating as the process was happening.

Cynthia Owens

Ken Garff Honda was very accommodating, informative, personal and efficient. The pricing was also reasonable.

Jan Moody

Erni and Brandon are amazing! They always take great care of me! The staff at Ken Garff Downtown is top notch! I would recommend visiting Ken Garff Downtown the next time you are in need of a vehicle! They will take care of you!

Shelly Pace

Update at the end, even more impressed. I'm so impressed by the service department. They got my car in quickly, were extremely communicative, professional, and went above and beyond. They provide a video showing inspection points, calling out any potential concerns without asking you to schedule the work, just informing you and showing thoroughly the condition of the car. They also put air in one of my tires that was low, vacuumed (even moved stuff to be able to vacuum better), washed my car, topped off fluids, and offered me a ride when dropping off and to pick up, as well as offered to leave my keys with the front desk to give me more time to pick up my car. So pleased! Update: short and sweet version, I wrongly claimed they caused an issue. After my car was lifted, it became obvious it happened while I was driving. And while I absolutely deserved to be scolded, the manager Becky was extremely kind the entire time and still resolved the issue which was clearly, clearly not their problem to fix. These are genuinely fantastic people that care and will go the extra mile. I'm blown away at how amazing their service department is. I so appreciate all of them. From the moment I entered to the moment I left I was treated with respect and care.

Viengsavanh Sovongsa

The service is smooth and straightforward. Natalie was helpful. I would recommend

Edith Wells Oliver

Have bought mostly all our cars at ken garff. We like the service . And friendly people We have a fabulous sales man there in salt lake who always takes good care of us R B.

The Dominator

Patient and worked with me well. Didn’t feel rushed at all. Great overall experience

sue olsen

I took my car in to make sure it was road worthy for a trip in hot weather. The mechanic topped off fluids and suggested two services be done for which there was no past record. I authorized these services and was especially pleased with the power steering service which made a significant difference in ease of turning. I appreciate the comfort of the dealer’s waiting room, the communication system with staff, including the video sent by the mechanic, explaining what he was doing. After I returned home I noticed liquid leaking from under the car and returned to Garff concerned that there was something seriously wrong and after quickly putting the car on the rack and watching the dripping, they informed me it was condensation from the air-conditioner-no worries! (And no charge!) I have never regretted buying my car from this dealer.

Sharon Vankammen

Very friendly. However, it took an hour and 45 minutes to do my oil change and I even had an apointment.

Lindsay Delobel

A very smooth and pleasant experience! They gave us an awesome deal on our trade in and were very kind to set us up with a new car.

Deb Dives

Everyone is polite and helpful! The video of the work on the car and the explanation of the work being done is really helpful!

Daniel Gibby

Was told it would take an hour. Service at the beginning was fast but at some point it stalled and I wasn't given an update. I waited 1:45 and finally decided to go ask what was going on because they didn't respond to my text (the texts they sent said to reply to it so I did). My car was done (probably just finished), they just hadn't given me an update.

Nick Joe Bailey

Very fast and painless service, much faster with the advanced care as well. Advanced care for getting oil changed is the best idea for car service ever

A. A.

They know what they are doing, they aren't there just to make money and not care about your needs. Very friendly as they should. Stan and Colton did an excellent job. Very pleasant experience.

Fernando Lara

Had a great experience here. The service advisor TJ made sure to answer all my questions and really knew what he was talking about. The technician also did a great job changing my oil and performing a multi point inspection while also sending me a video of a full explanation of the inspection.

Bailey Banbury

*update 11/2022 Joe was stellar and got things done for me. Made car service smooth as could be. Thank you!!!! Absolutely amazing service. Adam Harper has made both a move from Hawaii and a surgery MUCH easier for me than they would have been, being serviced elsewhere. I won't get my car serviced anywhere else now. THE BEST!

Suzy Lizbeth Rivas Meza

Everyone was so nice able to explain everything in a way I was able to understand each and every step. I will be going back and recommending it to anyone who is looking in to get a new vehicle

Shawn Searle

Great very informative and great service. Was able to do the advantage care plan and some other services. Would come back

Sergio Bodero

We keep coming back to Ken Garff Honda Downtown, Stan Schubach in sales is always looking out for his clients. He makes the process super simple, if you are in need of a vehicle I would totally recommend speaking with Stan.

Karen Flores

From the beginning, from buying our new car, to the maintenance of it, we have had exceptional service. Everyone has been so very nice. I like getting the maintenance due emails, and also the video of them working on the car. Thank you for taking care of us.

LuReen Brock

Hassan, a new service advisor, was more than helpful and accommodating. He arranged for transportation for me, at no charge, to leave and return to Ken Garff after my repairs were completed. Perry, a shop foreman, is the best mechanic! I love my Honda. It looks great and drives great after more than 20 years. I also enjoy the complimentary car washes my car receives at Ken Garff Honda. My car is reliable thanks to this dealership and also my previous service advisor, Chris Fraze.

David Newcom

KGH Provided scheduled maintenance for my elderly 2004 Pilot. Work done right, on time and for stated price.

Brian Ladd

This was the easiest car buying experience I’ve ever had. Ron Brown is the best sales guy around. Brandon Wilson was super helpful. The process was clear and upfront. Ken Garff is the one dealership I’m completely confident referring friends and family to use.

Nathan thompson

That express technician Nathan was a wonderful person. Very quick with my vehicle and a pleasure to talk to!

Ben A

Always great to interact with the sales team. Never any hard sale tactics.

Matt Cosper

I have used you guys a ton with my two vehicles. I was a bit disappointed this time for the first time. I asked to quickly check my brakes and a noise that I was experiencing. Nothing happened there and my tires were not rotated. They said my tread was too worn and that the best tires by law needed to be on the front. Well, the best tires are on the back and still on the back. So, just a bit disappointed

mosskit \ bluestar

I had an appointment and there where several car ahead of me. I was planning to be there for 3 hours. I showed up about 10:07~ 10:10am. I was late to the appointment so I was happy that I was still seen. I was told that the original price I was quoted was wrong and it should have been a lot more. I didn’t plan on the miss calculation but was lucky that the price was reduced so I could afford it. The person told me I would be about 1 hour and It was finished about noon. I was not disappointed. The car looked nice. I was very pleased when I came in for an oil change and they showed a video of things to be fixed. I like that feature. It is the reason why I keep coming back. They are very thorough and it’s not just words on a page. The one thing I got upset about and it has happened several times, I needed other things to be looked at and only one thing was. I feel if they had a list to check, if there are multiple things to be looked at, then things aren’t missed. I needed to find out if I needed to replace a tire or why the gauge was saying low tire pressure. I left the place and saw the diagnostic again. I have to go to another place to find out why the diagnostic is saying that or come back. The question is, why come back if this keeps happening?

Pat Collins

As has been the case since 2006, when I first went to KGH for service, my experience today was excellent. Joe did a great job taking care of my car and communicating with me throughout the process. Keep up the superior work!

Family Home

They are honest upfront and helped me with car repairs. Rates are not horrible. They have gone out of their way to meet my needs. I love the oil change and tire rotation package they have I get it every year. Going on 4+ yrs.

Sally Bringhurst

The service was good the car wash was good the only complaint is they said it would take an hour and I was there for a full 2 hours waiting

Chintu Reddy

I just went to find out the trade-in value for my car and to enquire the quote on new car with advance booking. But, once I visited there my plan changed and and I just left my car there and returned with a brand new car in same day. “The car man STAN” is really helpful, friendly, nice etc… so easily/ conveniently made helped me understand with requirements vs decision making with lot of patience. Made my day easy which made me happy end of the day. Thanks Stan and entire staff for such an amazing customer service and providing an awesome customer experience.

DB

Got a radiator flush on my 20+ year old Honda Accord. TJ in service was kind and informative. He pointed out a variety of general maintenance items that needed addressing, and I appreciated that. Frustrated that the service department didn’t put my engine splash guard back on when they finished my coolant flush. I had planned a 1,000+ mile trip the following day and didn’t have time to return to ask for it back. It was secured on by zip ties, but it still protects my under carriage from highway debris.

Sheila Richards

I scheduled my appointment online. It was easy and the reminders were great. The service techs are very helpful and efficient. They usually have my service performed and me back on the road in a quick and effective manner. I don't have extra transportation, so I wait while my service is preformed. They have a nice waiting area and complimentary snacks & drinks. I appreciate their great service. They even wash my car.

E.J. Hernandez

I am grateful for this dealership and how they’ve always been courteous to their customers. I bought my brand new hybrid CR-V last year in this dealership through Stan Schubach and I have had a pleasant experience from day one since getting my car to regularly doing the Ken Garff Advantage Care maintenance oil changes, tire rotation, and car wash. Finalizing my car finance option also was a breeze as I worked with Marcus Lunt and he explained everything in great detail. Brian “Tebo” Thibeault, Gene Zdybowicz, and Adrian Manning from Ken Garff Honda Downtown Service office are always very accommodating and helpful.

Elaine Grant

This was my first experience with the service department at Ken Garff Honda Downtown and it was awesome! The staff was very friendly and helpful despite being super busy. I had an appointment, which expedited everything. My vehicle was clean inside and out when they brought it out to me, which was really nice. They even sent a video of my vehicle explaining everything they did - and gave it a clean bill of health! The waiting area was clean and nice. Highly recommend this place for service!

Benjamin Knight

Zeb is the only reason I’m not giving this dealership a lower rating. He was easy to work with and provided great service. The Finance Manager Marcus was unprofessional. Initially he was warm and friendly, but his demeanor immediately changed when I declined the extended warranty packages. I said I was sorry but I was going to pass. He replied in a bitter tone, “Don’t be sorry to me.” All of a sudden he was really quiet. Terrible attitude for manager. Furthermore, I had provided insurance info and found out he never submitted it. I almost walked out.

Kate Florman

I was looking to trade in my car and Nina was so incredibly helpful. Everyone working there was nice, but nobody was pressuring me to make a purchase. I didn't find anything I liked on the day so Nina instead of pushing me toward a purchase added me to her contact list and is sending me updated inventory that fits my price and model preferences. I'm not sure yet if I will trade in, but if I do I'll be going through Nina. Thanks, team!

Carl Sudbury

As always, I was very pleased with the service performed on my 2013 Honda Accord as it was prompt and thorough. I was a little concerned, however, that in the email estimate I was sent, it appeared that a replacement of all of my tires was being recommended - which I declined. I was told later that the tires were about half worn. I believe that I would be better served if only repairs that are reasonably needed were recommended by the service center rather than repairs that seem to be promotional.

Jana Sorenson

This is the best place I’ve ever taken my car to! It is so clean and everyone is so nice! the gentleman who helped me with my car his name is Andrew Newton he is very informative and will go out of his way to help you with anything! I 100/100 recommend talking to him if you are planing to bring in your vehicle! Thank you to the downtown Honda team! I will be returning!

Matthew Brown

I was quoted a "few hours" to take care of a recall (which was absolutely completely reasonable) and it was done in about 90 minutes! Fast, friendly, quality service! Will definitely go back for all my Pilot's needs!

Angel Stephensen

Took my car in for an oil change today. They gave me an estimate of an hour and a half, but it took just under an hour for them to finish. Great service! Comfortable waiting area. I am very happy.

Angela Murray

They were excellent! Quick, efficient, respectful, professional, and reasonably priced. They even gave my husband a complimentary ride to the airport after dropping off our vehicle so he didn’t have to call an Uber.

Benjamin August

Bought my used car from their Centerville location in 2019. Paid around market rate at the time which I considered fair. I’d say that my experience with the dealership was overall positive, they made several special accommodations which was appreciated but also added several things to my purchase which I repeatedly had to ask be taken off. I’m giving 4/5 stars for my buy because I think if you’re authoritative then KG will treat you well. The service center Advantagecare is one of the best values I’ve seen in car maintenance. Other services they offer are fair. Service center is 5/5 stars

Jacob Garner

Everything about the experience was phenomenal. I worked with Corbin Hawkins, the used car manager. He was an incredible help, as well as Ernie and their whole team. I definitely will be going back.

Mindy Gerritsen

Got an oil change and it was quick and effortless. The care was excellent!

Katie Pulley

Joe was hands down the best person we have worked with! He was so kind and explained everything we needed. There was an issue after we worked on what was needed and he immediately resolved it. We will continue to use and recommend our Downtown Honda!

Jim Adams

This visit was in response to a vehicle recall. Typically, my experience has been that dealers are not happy with having to deal with them-kind of, we'll fit you in during a slow time. I was pleased that Ken Garff Honda treated me like it was a simple oil change and happy to serve. The service was excellent and completed on schedule. Thank you!

Olivia Simmons

Mandy stayed 2 hours after work to help me buy a car. She was so friendly and didn’t pressure me into anything. This was my first time buying a car and it went so well!! Would definitely recommend!

Skip Taylor

They were great with get your car in for some major service. They were kind and informative on the progress of the vehicle. I would have given 5 stars but I’m still getting over the cost of everything even though they sharpened their pencil and knocked a little off it was still a tone of money. We have been very satisfied with all their service they have provided.

Samantha Wood

It was a happy return to Ken Garff Honda for such great continued service! Andrew, my service agent, went above and beyond with excellent customer service, communication and patience! Paul one of KGH’s mechanics sent me a video of a thorough walk through explaining what needed to be fixed. As a visual learning person, it was helpful to see each issue of the car while receiving education on it. Paul, my 2010 Element Smokey, is running like a champ!! Thank you Paul, Andrew and Ken Garff Honda! You do not disappoint.

Duane Waid

Zeb Hasna is so very awesome! He really worked hard to get us the best deal and lead us to Jake Folkerson in finance to close out our deal and got us an incredible interest rate and great return for our trade! Kris Kinsey made sure we were well taken care of, right down to the valve caps on the tires! Bravo!

Corbin Reed

I have had an excellent experience at Ken Garff Honda Downtown each and every time I have been in to the location. The buying experience was top notch, and the way that you can tell that they genuinely want to help when you come in for service. Most recently I have been working with Joe the service advisor. I will call him directly for all future service needs because he just lays it out, is honest, and does not pressure you to upgrade services. Very informative and reliable with his communication. I have been looking into buying a new truck, and will do so through Ken Garff because of the experience I have had at their Honda Downtown Dealership.

Nat Burger

Great service, prompt, low price for a dealership! I came in from out of town, needed some work done I have been putting off, and they took care of me. They washed my car even though I said I didn’t need it which is more than I can say about my local dealership!

Deborah Hanna

Had a great experience with the team at Ken Garff Honda! Would highly recommend this dealership!! They were informative, friendly, and worked out a great deal for me! Really glad I stumbled across them!! Ernie, Brandon and Marcus were awesome to work with!!

Danielle Howe

Another great experience! I set up an appointment and was able to drop my car off early. I knew that there was some maintenance that was needed, but I thought I would have to set up another appointment for it. This appointment was for an oil change. Once the scheduled service was done, I received a text and link to the recommended maintenance. The text feature allowed me to check that my car would be done in time for another appointment before selecting the maintenance needed. The link was very easy to use and provided the associated cost for each item. I love this system and the customer service was great!

Janice LeFevre

Ken Garff Honda in SLC is, hands down, the best service facility I’ve ever used. They are professional and always treat me with respect. (As a woman, I’ve seldom been treated respectfully in other companies’ service and maintenance shops.) They have never tried to upsell me.

Diane J Baldwin

Adam was my tech car inspector and Joe Baker was the register check-in person. They were both efficient, addressed all my concerns and friendly! Loved the inspection video and that I could make an appointment so easily. I even had some hot chocolate. I did buy the 3 oil change checkup package for $109. Great savings!

Amy Williams

Honestly, the best car buying experience I've ever had. It was easy, low stress, low pressure, and felt transparent, upfront and honest. We had been searching for awhile and we were having problems with other dealers having pre-load and hidden fees. We'd get to the point of purchase and then walk away because things felt shady or like we were being tricked. I never once felt that way with Ken Garff Honda. I so appreciated the buying process and also the extra care we were given to educate us on how to use the car and all it's features. Gerardo Flores was fantastic in partnering with us during the purchase, I say partnering because that's what it felt like. It didn't feel like he was trying to make the sale, it felt like he was shopping with us to make sure we found the right car. It was truly a great experience and they will have my future business.

Irisa-Toxictiger H

It was so nice, the waiting room was spacious all the workers I met were really nice. Tim was in charge of helping me and he did such an amazing job explaining everything to me and treated me with respect and I really appreciate his help. I will definitely be coming back in the future, thank you.

Craig Adolphson

I was able to setup an appointment for an oil change on short notice. The website was down, but somebody else helped me via chat. I was pleased with the car wash and suggestions for mantenance.

Mandi Wall

I have been extremely happy with my experience with Honda Downtown. Andrew was so helpful and walked me through the needs of my Honda Pilot. He wanted to make sure I was driving a safe car and got me right in to service it. I feel like he genuinely cared about my concerns and updated me while they had it in the service department. Thank you for truly caring and taking good care of us!!

Erin OKeefe

Edsel is the man you want to see! He got us our car faster than we thought thanks to manufacturing delays. He even took the time to show us the technology in our car. Thank you Edsel!

Lyndee Palmer

Ernie had helped me out, he professionally assisted me test drive the car I was looking at buying. He was extremely nice and helpful to best explain any questions I had. This was my very first time buying a car from a dealership, so I was nervous and exited. Again being my first time, I had TONS of questions. he was happy to answer them all for me. I had also talked with another salesman (Nate) he helped me get approved for the loan process. I got a very nice car that I can afford ! And I’m in love with it. We had nice conversations, it made my experience very pleasant! The process went very smooth. They made me happy which made them happy! They genuinely care and won’t screw you over like some other car deal ships . 5 stars !! I was very impressed with Ernie! Speaking with Nate and having him help out as well was amazing! Customer service 5 star! Very kind people! Thank you guys !!!!

Marlin Holder

The service writer was ready and nice, first thing in the morning. Hw explained everything and was not in a rush to get to the next customer. I was offered a ride, but I was going to wait. The building was clean and quiet. The repairs were do e sooner than. I was told which was very nice. The car looked like nothing was touched.

Elizabeth

I don't typically leave reviews, but I had such a great experience today that I just couldn't help but post one. My first experience with the Ken Garff Honda Downtown SLC was four years ago, when I bought my Honda Fit (best car ever, by the way). Since then, my experience has been nothing but satisfactory, and they have my loyalty. I brought my car in today because none of the electronic components in my car were working—LCD display, radio, key fob—it was all dark. I suspected some sort of fuse issue and maybe I could have fixed it myself after watching a couple of YouTube videos, but a) I don't know anything about cars and b) I will gladly take an excuse to help myself to the tea selection and free WiFi in the Ken Garff waiting room. Not only was I in and out of there in about 20 minutes, but I wasn't even charged for the service. Just a "have a nice day, your car works perfectly now". Leaving your car dealership in a great mood sounds like an oxymoron, but that's exactly what happened. Special shoutout to the front desk people that helped me out: Jay (helped me out last week when I had to get a battery replaced) and Adrienne (might be misspelling her name, she helped me out today). Obviously staffing shortages are an issue everywhere right now, and the service advisors at Ken Garff are so kind and wonderful, always apologizing for the (understandably) longer waits. Ken Garff Corporate, please treat these employees well! The amazing customer service is why I keep coming back.

Talissa Meza

Adrian was super nice and stayed in touch with me to keep me updated on the progress made in my car. My car’s problem seems to be resolved now that I’m driving it and I can’t be more happy and grateful for it. Great service and very efficient employees! Definitely coming back if needed

Mark McArthur

Great service as always! Manuel was fantastic. I only trust my car with Ken Garff!

MCJ Negrete

Took my son's car in bc of a re-call and asked for them to aslo check on the clutch. They sent me back a video from the tech that worked on his car. He explained in detail what the car needed and what it doesn't. I've never had this kind of service before, I was extremely impressed. Usually you take your car for mechanical work and you are never really shown what's going on. They weren't pushy on any services and they had my car ready sooner than I expected. This is the customer service every dealership should have.

Natalie Pulsipher

We worked with Mandy to buy a Honda Odyssey and she was a delight. Not at all overbearing or pushy and helped us get exactly what we were looking for. I’d highly recommend her if you are looking for a low stress car buying experience.

Mindee Heaps

Fantastic customer service. Would buy here again . David is great. Customer service is good! Have gotten repairs done here and I trust them to do a solid job.

Eanna Brian

We worked with Mandy to buy a new Passport, and the experience was the best I have ever had buying a vehicle. She spent lots of time with me, and made sure I knew everything I needed to know before driving off the lot. Their finance team was also really great, easy to work with!

Kevin Neibauer

Had a wonderful experience with this dealership! Spend about a week thinking on it after my first visit. Was able to test drive the cars by myself so I didn’t feel pressured into thinking a certain way. Everyone was friendly, especially Eddie our salesman! Nothing felt overwhelming and I was able to really think my purchase through. Happy to get my car and will definitely refer this dealership to my friends and family!

Bary Golding

I have been getting my Hondas serviced here for about 5 years. I always work with Brian Tebo because he is friendly and professional. He gets me right in at the time of my appointment. He is very knowledgeable and takes the time to answer my questions when I have them. When my car is finished he goes over the paperwork to let me know what the technicians found during the service. I usually just wait for my car because the Ken Garff service team completes the work in a reasonable time. The quality of service performed is always excellent. When I get my car back it has been vacuumed and washed.

Erin Bitner

The person who helped me let me know what I needed the next time around and what it would cost, so I could prepare for it. I appreciate her help!

Garth Garthly

It was a pleasant and relaxed procedure buying our honda passport. Of course, all the usual elements are there, so you need always to check the proposed invoice, as all car dealers try to smuggle in extra costs and at the end there is a strong recommendation to sign up for various warranties etc by the finance dept. Still given that, all else was relatively pressure free, and the car was presented well. The salesman was a pleasant fellow who did a good job.

Greg “Cthulhu54” Evans

They did the work I needed (even creating a video of their progress) and got it back to me exactly in the time frame promised.

Matthew Ryskoski

Our service advisor was helpful and friendly. He kept us informed about the status of our car and explained our options while we waited for the necessary part to get back into stock. We are thankful for the great team at Ken Garff Honda.

Charles Christensen

Your staff is great to work with and always helpful in doing the work we need done.

Chandler Marie (MentalHealthAwareness)

These guys are awesome! I just bought my first brand new car yesterday, an awesome new 2022 Civic Sport. Eddie is THE best. He reserved the car for me, because the Civics are flying off the shelves. I had to wait a few weeks for the car to come in, but it was worth it. I was out of the dealership with my new car in less than 2 hours. Eddie will bend over backwards for you. I won’t go to another dealer or another person when I purchase my next car. :)

Tiffanie Wrigley

Natalie was amazing and so helpful with all my questions! Free coffee/drinks and snacks while you wait add such a nice touch to the experience! Thank you!

Bryan Teuscher

The team at Ken Garff Honda was very pleasant to work with. Their process of getting you in is pretty streamlined and I loved receiving the text communication with links to my diagnostic video from the mechanic, a “tour” of my car (exterior, under the hood, under the car) identifying potential issues and explaining a bit about them. Their online platform also made it very convenient to choose which recommended services/repairs I wanted to have them complete. I would definitely use their services again.

Judy Schiefer

I was greeted pleasantly by everyone. I especially liked the video of what they checked on the car. I was kept informed about the status of my car and I felt very well taken care of. The dealership is clean and people working there are very respectful. Thank you for your care. Judy Schiefer

danielle willardsen

I love making an appointment for my car to be serviced at Ken Garff downtown SLC. Everything is ready to go when you get there and the staff are friendly. They give realistic timelines for your work to be completed. Much appreciation Ken Garff!!

Grace Sutch

So, as most people guess car shopping is stressful and sucks when you don't know much or kinda just feels like a task you need but don't wanna do. From my first thought of "ugh, I need a new car" to the research I did before even calling around to get more info than I had for what I felt were important questions but others might look at as odd. I had initially called this location just to get more info, and then later to just see if myself and another could come down and test drive even though we knew it would be a hot minute before any buying would be done. The awesome sales rep (Gerardo Flores) was from my perspective kind, did listen, and worked with my ridiculous schedule and sometimes inability to respond promptly due to work and life, he remained patient the whole time. Plus with my super picky, anxiety self, this guy was thorough with his description and knowledge. I may be quiet and struggle with verbalizing things, but he helped the whole experience go smoothly and without any moments that made me wanna run away from car buying ever again. Even the finance rep I worked with was kind, thorough in explaining what I was signing, breakdown of costs, warrenties, and add-ons. My overall opinion of this location and experience was awesome and great, would definitely work with these 2 again and recommend others to this location.

Paul Flack

Staff worked with me to get in early in the day to reduce the impact on my day. Day of service, staff took time to converse a bit and answer questions. Ability to choose what recommendations to act on via my phone, instead of assuming and committing me to a bigger bill than I was counting on, is very conscientious and convenient. Great experience at Ken Garff Honda Downtown. I drive all the way from Heber for service on my ageless and beloved Honda Civic.

Michael McDonough

Ken Garff Honda downtown service is great. Joe was super-helpful. I have an 18-year-old car, and they help me decide what repairs can wait. Recommend.

Bruce Emero

We sent an email asking about a car and they responded very quickly. They answered our initial questions and were able to set up an appointment for us. Kris Kinsey our salesperson was awesome, attentive, friendly, answered all our questions and helped us in every way. He was professional, knowledgeable and gave us the time to make our decision on a purchase. We bought a used car. The dealership was clean and well organized. We are very pleased with our purchase and would recommend Ken Garff Honda Downtown without hesitation.

Susan McCandless

I was taken care of from my phone call to make an appointment to having my service. My car is running really well.

Jason Phillips

Marcus was great! I suddenly got a flat tire and it turned out there was 2 nails in two different tires. I had to pull into the dealership unannounced and the team was extremely helpful. I walked in to tell them what happened and by the time I walked out the door (literally 5 minutes after showing up) my car was already being cleaned. They were both fixed very quickly and my car was looking brand new. They did this all at no charge, which is something I expected! Great spot, I just moved here and I’ll definitely be using them for my future needs.

Rachael Chesnover

I worked with David (sales) and Wendell (manager) and loved my experience. This was the first time buying from a dealership and they made the experience easy and enjoyable. They answered all of my questions, did not make me feel rushed, were flexible/open to negotiation, and were very nice. My quotes were matched, I was given great prices, and did not feel any pressure from anyone. I recommend these associates and this dealership!

Stewart Yates

Jay was great! The Ken Graff crew was fast, friendly and super easy to work with

Matthew Knight

I was very pleased with me experience. I called ahead and talked to Nina who was very helpful with setting everything up for a test drive. When we got there the Jeep was clean and waiting for us. Brandon our Salesman was very knowledgeable about the Jeep and all the extras that it came with. Marcus in financing made it easy to understand what we were signing up for and all the options we had. I would definitely recommend them.

Jeff Goldsmith

I worked with Chris at this location, and he was so helpful with my situation. I drove in from Denver for a camping trip in the mountains, and just as I arrived in SLC my Element stopped accelerating. I drove right in to the service area, thinking there was no way I was going to get this fixed by the time I needed to be back on the road. To my surprise, Chris quickly diagnosed the issue and was committed to making sure I would be able to make the return trip after the weekend. He gave me his number so I could communicate when I had service. We discussed what was needed and he got the job done. If I lived in the area I would be bringing my car to him exclusively in the future. Thanks Chris. I made it home just fine thanks to you.

Kristin Hellmann

They got me in right away and were able to service my vehicle for the presenting problem.

Troy Eckman

Service was fast and efficient. Communicated via text the entire time. No pressure, work completed was quality.

Joseph Whitaker

I’ve got an Element that I absolutely love and had been experiencing problems for over a year; no one at the various service places I went to could figure it out, and I sadly figured my car was on limited time. Enter Andrew and the folks at Ken Garff Honda. They’ve completely changed my perception of a dealership service center. They were able to diagnose the problem so quickly, they were thorough and helpful in their explanations to me, and they worked out things so it was convenient for both my time and my bank account. And Andrew made sure to communicate through the whole thing, getting me to and from home so I could keep working. Since then he’s gone above and beyond fitting me in last minute on small but important fixes (I even called him today about something, thus reminding me to write this review 😂). Having to get car repairs is never a fun experience, but at least I can feel confident and trust towards the team at Ken Garff Honda!

Rene Bricker

I always receive great service and have only had great outcomes. I can trust that the work will be done in a timely fashion with the utmost professionalism.

Kai Archer

I was greeted immediately and my advisor, Chris , did his best to make sure that I had alternate transportation while my car was being repaired. The inspection video was thorough and I understood which repairs/services to prioritize. Chris gave me price estimates for the most efficient way to go about fixing my car, which was nice. I’m definitely coming back.

Brad Burningham

I appreciate the communication and the video of my vehicle. Natalie was great!

Cameron Beck

Had a great experience with Ken Garff Honda purchasing our vehicle. They were attentive, responded quickly to messages and calls, and made the purchasing experience easy. Never pressured, very laid back. Zeb answered all our questions and helped us through the process. We were very impressed! Thank you!

Pat Montgomery

Service technician listened to my concerns. Service performed efficiently with thorough explanations. Met my expectations.

Louie V.

We had a such a great experience buying our van from Ken Garff Honda. From the first interaction over the phone Gerardo was such a pleasure to work with. He was very attentive, would always follow up and an all around a sweet guy. My wife was interested in an odyssey that was in flawless condition. We agreed on a price that made me happy and we made a deal. I called him a day early to come pick it up but he was off work at the time. His concern was he had scheduled the van to be detailed (a second time it was already detailed) before pick up the next day and that he couldn’t be there to give me the keys himself. I was 30 min away when I called and he said he’d call and see if they could squeeze it in before I got there. He came in to work early that day just to make sure I was taken care of and so he would be able to personally close the deal with me. If you’re buying a car at this ken garff call and ask for Gerardo. He’s the man. Genuine guy. Thanks again brother.

Mary Ann Knudsen

What a great experience I had buying my Hyundai from the very beginning. I received a courteous phone call to setup the appointment and they were very accommodating when I had to reschedule. Then when we got there, John Petty was so friendly and personable, made it really easy to test drive with him and then to finance, Kevin McGuire was awesome, very knowledgeable, and personable, I knew I was getting the best financing available for me because he really cares. Then to finish, Brandon Wilson the General Manager really went the extra mile to reach out after we left to say I found you some additional saving for me and I was so grateful, really didn't expect that. Buying a car can be intimidating and I was apprehensive so this was such a pleasant surprise and will definitely be the only dealership I work with from now on!!!!!!

Mary Wills

Best dealership for service of your Honda! Joe in particular is great!

Brittany Church

They were absolutely amazing. I worked with David he did not play any games and gave honest answers to my questions. He also worked with the finance team to get the best payment option for us. They are absolutely wonderful. I didn't know buying a car could be so simple until I went to Ken Garff!

Patrick Doyle

Rachel Garff was very friendly and helpful. They got me in and out in under two hours. I had pre-approval and the finance team made things a breeze.

Tyler Lewis

Great experience — Mandy was super helpful and friendly and patient with us. Marcus was too. We did end up having to tune up one minor issue with the vehicle we chose just a couple days after driving off the lot but their repair team jumped on it and as far as we can tell they resolved the issue. Gene was our main tech and he was very thorough and attentive. We’re excited to have a Honda Pilot that can fit our family!

Linda Lewis

Was able to get an appointment quickly. Nick was wonderful, he explained everything going on and what things needed fixing that day. Even through he was helping other people, I felt that he was servicing the “one”. Appreciate the help and time to help me understand. I always like coming to get my car serviced because there are such great people!

Sarah

I was very nervous to take my car anywhere. I had a fabulous dealership I went to before outside of Utah. I took a chance on Ken Garff and I’m glad I did. I even went an extra 15 minutes to get there versus nearby dealerships. They greeted me quickly and kindly upon arrival in the service dock. I only had time to do an oil change, though I could do more, but they were understanding and patient and didn’t upsell anything. The cleanliness around the waiting area was very good (definitely great considering what’s going on with Covid-19). Everyone was wearing masks. There was sanitizer everywhere if you needed it. The bathrooms were clean. Everyone was social distancing. I received a video of the inspection of my car too, which was refreshing and I appreciate their openness in communication. Andrew Newton was my advisor and he was very informative about the status of all of the mechanics on my vehicle and was helpful to tell me what needed to be done and when. He also didn’t try to be pushy on recommended services. Because he listened and was helpful and kind, I decided to schedule my recommended services with him in a couple of weeks. It’s always a gamble taking your baby to a new place and we put a lot of trust in faith in specialists/experts to lead us in the right direction. I think I made the right choice in choosing Ken Garff versus other places.

Paula Eliason

Gene in service was amazing. There was no pressure to complete any repairs as I had taken in an old vehicle for recall repairs. They did a very good job explaining what did need to be repaired in the future if I choose to keep my vehicle. The did take care of the four recalls and cleaned both the inside and outside of my pilot.

Paul Radvin

Staff is always professional and polite. 5/6/2022 - I took my Honda Passport in for an oil and filter change. A couple of the express technicians had left and they were short staffed. Adrian, made sure I could keep my appointment and she got it done! Once again the staff was friendly, polite and professional. Thanks again Adrian! 12/11/2021 - Latest visit took care of a recall and even though they were short staffed they were once again friendly, polite and professional. Thank you Becky for helping me get checked in and letting me know when the work was done.

Rafael Marquez

Great place, Gerardo was very friendly and honest. Called to check on how things were going with my car, which I appreciate. My experience has been good with them.

Trent Pettey

Nate and Ernie were great to work with. It was a pleasant car buying experience. They acquired the vehicle we wanted and were so patient with us as we worked through our questions. This is our second purchase of a new Honda from Ken Garff and we will return again. We highly recommend them.

Abe F

I was happy with the service and they also told me what else needs work. I will be going back

Jean Harvey

We purchased our car from Ken Garff in 2005. The car now has 271,000 miles on it and is still running like it did when it was brand new. I attribute the longevity of this car to the make and the excellent service we have gotten the past 17 years. We have had no major repairs in that time. Thanks Ken Garff

Tonya Hodges

I appreciate the video of the inspection. However, I waited nearly 2 hours for an oil change , courtesy car wash, and checking the tires, and I had an appointment, not a walk in customer. On the return reminder label, it would be nice to have an estimated return mileage listed. It just gave me a date and 15% oil life.

John Hollberg

It’s tough to keep any service business going right now, but Garff Honda figures out how to make it work. These guys are great! Though I could wait, expectations were set up front, so appreciated coming back a couple hours later, rather than being irritated about a long wait. The world is short staffed! I am grateful for these guys showing up and doing their best! Thanks !!!

Alissa Davis

Eddie is amazing. He always takes care of his customers!

Elizabeth Gray

Mandy, Corbin, and Kevin were all really great to work with. We were pretty meticulous about going through and choosing the right vehicle for us and asked a ton of questions. They were very helpful and patient with us while we worked through the details. They also gave us an excellent value on our trade in. They were a no pressure, very relaxed vibe, and were happy to help us decide what was best for us versus other dealers I have been to that can be very pushy about trying to make a sale. They are no gimmicks and no nonsense. I will definitely do business with them in the future, and we are very happy with our new vehicle!

Connie B

Easy and honest they did a great job making me feel comfortable

Amber R

Zeb and Ernie have been so great with the purchase of both my vehicles ! Very friendly and always dropping everything for whatever I need. They don't tiptoe around the tulips with things, instead they find the right fit for MY needs. The service team is great too ! My service reps have always kept me informed of every move in the repair process. The mechanics and lot techs are amazing, always there to lend a hand or give my truck a quick vaccum and wash.

Heidi Brooke Martin

I have been a loyal customer at Ken Garff Honda Downtown for years now. Purchased 2 vehicles with them. Since I drive Grubhub as a side job, I am in several times a year to get oil changes done on my car. Usually my visits go fairly well with the occasional repair that needs to be done. No problem. However, in the 5 visits I have done this year (oil changes + maintenance/repairs) my experiences have started to go downhill, particularly the last 3 visits. Kyle Danner has been my service advisor the last few visits, and every time I am assigned to him my visit is chaotic & unprofessional. One time I waited well over the time that my car was supposed to be finished. When I checked in, I found out that the technician working on my car had gone to lunch and hadn't bothered to turn in my paperwork + keys before. So basically I waited an extra hour in the waiting room simply because the technician was feeling lazy. Today when I was in, I received 2 vehicle inspection video texts- but it wasn't my car. When I notified Kyle of the error, there was no apology or explanation. I never received the correct video. Simply put- my last few visits have put a sour taste in my mouth, and I am hesitant to return on July 31st when I have some maintenance scheduled. I will say though- Chris Fraze is a fantastic advisor to work with and I have good experience with him. It is simply the last few visits that haven't gone well, particularly with Kyle as my assigned advisor. I would like to remain a loyal customer, but if this continues I may have to take my business elsewhere.

Cheryl Blycker

This is the second vehicle I have purchased from a Ken Garff dealership, and it truly was the best vehicle purchase experience I have ever had. They listened to my list of needs and found me exactly the vehicle I was looking for at a good price that fit my budget without the pressure I have experienced at other dealerships. Thank you to David, my sales consultant, for your knowledge and help! I love my new car!

Collin Fleck

Joel was incredibly friendly and helpful. The service was quick and easy.

Kimberly Dunn

Being a retired associate from AHM, this was really my first experience driving into a service bay. I was met be a very nice guy who assisted me as I fumbled with my keys as I was getting out of the vehicle. Even showed me something new on my remote that I never knew. Walked in to the Service area where I was met by another welcoming Service Advisor; Niall Wade. He was very helpful and polite and didn’t mind all of my questions. I told him I was always on the other end of the phone working (from Honda) so I was interested with this side of things. Anyway, we went over all my scheduled maintenances that were due and some other things. Was going to be about 3 hours so he shared with me his thoughts of some places to eat. When I got back, my car was done, he gave me directions to the closet freeway (I’m not familiar with the area) and I was on my way. Oh, I sat in the waiting area for a bit and was comfortable. Had a nice cup of Starbucks coffee too while I was there. Restrooms were clean, showroom was nice. I received a text which would have allowed me to contact Niall if i had any questions during my wait. When service was completed, i received a video as my technician did a walk around of my vehicle explaining what he had done and then gave recommendations. It was cool. YES, I will be back for my continued service maintenance needs!

Mai Xaochay

My Service Writer was nice. He was helpful and was able to get my seatbelt fixed. The lack of parts for a Honda recall is beyond his control, but that is why I only own one Honda 😜. The porters were good. They were efficient. The gentleman shuttling the customers was nice. He was talkative and apologetic for dropping me off at the wrong building (it was really okay, just across the street). The scheduling call center could use improvement. Although the person who made my appointment was nice, she gave me the wrong information. She took the VIN of my vehicle and “checked” to make sure the part was available. I drove 45 minutes to get a recall done on my car and there were no parts available for it...yet. It would have been nice to know prior to the appointment. I had arranged for my work day to occur downtown, so it just threw a wrench in the week as I had to readjust my schedule to be able to bring the car back later that week, for another warranty fix. Overall, it wasn’t a bad experience. I plan on returning for the recall. I know I’ve had worse experiences at other Honda Dealers closer to me.

John Lundeen

My purchase of a 2022 Ridgeline went so smoothly; thanks to my salesman Eddie Jeppson and the Ken Garff team!

S M

Ken Garff service Center is amazing they are able to change the oil in your Honda and can do a emissions test if that is due as well!

Jaimee Cooke

I was helped by Dave Reyes, Nate Harrison, and Marcus Lunt. They were extraordinary and everything went smoothly after all the financing was said and done. In total, I’ve purchased three different vehicles at this location, and traded back two, with several sales teams, and would highly recommend them. They go above and beyond for their customers. Thanks, you guys!

Jen J.

Oil changes always go smoothly. I always appreciate getting into my car and it's been washed and vacuumed. They changed my brake light and cracked the housing, so they replaced that and didn't charge me for the bulb. Excellent service with my Honda. I've never had a problem in regards to my Pilot. However, I do recommended coming here for Honda's only. We took our Toyota Tundra here last year and had a horrible experience that has since been resolved.

Trevor von Hake

I've never had an easier car buying experience than here. The process was quick and painless, and they offered great protection/extended warranty options. Zeb was very helpful and knowledgeable, answered all my questions fully and was super friendly. The other staff members at the dealership were also very helpful and quick to answer any questions I had with total honesty. Really appreciated the experience I had here and would recommend buying from this dealership.

Inez Katrina

I was truly blown away at the customer service here. I’ve never been treated so well at a dealership and my last car was a VW. My advisor, Chris, was so incredibly helpful and walked me through my visit, offering assistance each step of the way. Getting a video directly from the mechanic shows me they are being as honest as possible which is fairly rare in my eyes. The waiting room also has all you could need to make yourself comfortable during the wait if you choose to not use their transportation services. I was so impressed with my visit and I cannot recommend this location enough for all your Honda needs!!

John Grubb

It was a very easy purchasing experience!! My salesman, Stan was awesome to work with. I highly recommend working with Stan as he is a no pressure salesman that worked with me to get an over great deal on my new 2021 Accord Sport. The car was exactly what I was looking to purchase. Also, finance was really easy and helpful, getting me a wonderful rate!!

Emma Walker

This was the BEST experience I have had at a car dealership! If you are contemplating coming here I will make the decision easier for you. Just do it! If you can set up an appointment with Brandon or Ernie they are the best but every employee was extremely helpful and kind! They are honest and truly want the best for their costumers and it shows through their service. I will never go to a different dealership.

Bev Harrison

100% of the time, I am 100% satisfied with the advice about and repairs done to my 2012 Insight. Every service advisor is an expert whose primary concerns are assuring we, their customers, are happy and feel totally safe in our cars. My first and only experience with i-service when looking into purchasing a certified pre-owned vehicle was equally 100% satisfactory. Thank you to Nina for her assistance.

Bishop Lund

Joe is the best service advisor I have ever had. Downtown Honda service knows how to take care of people, and the Advantage plus plan is a super good deal. Thanks Garrf Honda

markel burn

Strange system now. Mechanic does a video describing inspection, service, and what additional work is needed but he talks so fast and so much noise in background video could not be understood. I get to the service writer and he already has the car washed and ready to go. Probably cost them $500+ in additional work. Otherwise I still like the environment, friendliness, and service.

Jodie Burch

I made my appointment two weeks in advance for new tires, service and a car wash. When I arrived, the appointment was no where to be found and neither were the tires I had ordered. The gentleman at the check in desk was EXCELLENT to work me in, find me tires in the right price range and get the services done even though business was quite busy at that point!!!! I was really impressed with his professionalism and willingness to go the extra mile for my situation! My sister was with me. We both agreed that due to this experience, we would both be returning to this location for whatever automotive needs we will incur!!!! Thank you so much for turning around a difficult situation and making it a very positive experience!

Kristi Watabe

This was the easiest car purchase experience we’ve ever had. They had the best price in town, and we didn’t have to play the car buying game. Their first quoted price is the one we paid, and it was fair. We bought during the pandemic and they bent over backwards to meet us at our comfort level. We can highly recommend this dealership. All of the people we worked with (Mandy, Kevin, and Marcus) were friendly and professional.

Matt Foote

Great customer service,with fun and friendly staff. Found a great car,with a great price. I would give Ken Garff Honda Downtown 5 stars if they would put more work into the cleaning and detailing of cars. I was told my car was cleaned before I arrived, it wasn't even vacuumed. Then after I got through the very pleasant buying experience, I was told they are just finishing up the detailing. When I got into the car there was still sticky mess all over the cup holders and heated seat buttons. Grass dirt and paper mess in the back cargo area,and dust all over the dash. Loved the staff and the overall buying experience,but let's clean a little better. I still would buy the right car from Ken Garff Honda Downtown.

shawnthom90

UPDATED: Moving to a 5 star review. Received a call from the dealership to discuss this experience. They were genuinely apologetic and offered a fair solution, which is appreciated! It shows that they care about their customers and genuinely want their best foot forward. Thank your for the call! ORIGINAL REVIEW: Rented a car from here and it was super cigarette smoke laden! I ended up having to buy a smoke bomb because of how strong it was, wasting an additional $14. The smoke was so bad that people were commenting on it at my clinic. The car itself was in great condition and ran great and was comfortable, but the fact that I had to spend extra money to do some thing that should have been done before I had the car is really frustrating. When I picked up the rental and noticed the heavy smoke smell, I made note to tell the rental agent. She said that because some of the workers smoke they do not recognize when a car comes back smelling smoky. Not a great excuse when you are renting cars.

Chanice Mattson

UPDATE: I came back about 9 months later to get an oil change and Brian my service adviser was awesome!! They found a nail in my tire and fixed it up for me without any fuss, these guys seriously are the best! Thanks! 😊 I loved my car buying experience here!! Kris V. was such an amazing guy to talk to, he was super helpful, kind, and made this a stress free experience! I highly suggest checking this place out, and talking to Kris, he will make it very comfortable for you :)

Spencer Strickland

I have been servicing my vehicles at Ken Garff Honda for years. They are great.

Rickie McCandless

I was greeted upon arrival and kept informed of my oil change status. The person notified me that they were short on staff and it may take a little longer than an hour.

Big Al

They were super fast and very friendly. There was also no pressure to purchase a service. They were awesome. Adrian did a fantastic job! I will be back soon with my other vehicles.

Marly Dearden

This dealership (Ken Garff Honda Downtown) is the only one I will ever go to for cars or service on either of our cars. The service is unbeatable. The employees are honest, kind, helpful and the service is amazing. They always let me know their recommendations without being pushy and they go out of their way to make sure I am taken care of. They really are the best. I even take my Nissan there to get serviced.

Curtis

The people at Ken Garff Honda Downtown were amazing to work with. They were honest, genuine, and upfront about any issues that they had discovered with the used car that I was looking at. I found it to be refreshing to work with these type of individuals when trying to purchase a used car. I would highly recommend Ken Garff two anyone in need of a vehicle.

Jane Johnson

I purchased my car with Brandon Crapo. Brandon made it flawless. Love the car. The price was great. Brandon treated me like family. He was very kind and patient.

Abigail Wick

If you are looking to buy a car, Ken Graff Honda Downtown is the place to go! David and Marcus were an absolute dream to work with. They were both quick, professional, and went out of their way to ensure I was getting the best car and rate for my budget. It was by far the most painless car buying experience I have ever had. I will definitely be back for my next car purchase!

Elizabeth Weeks-Noxon

I love my car and I know that I can trust the people here to take good care of him. The service was fantastic and the people were very kind and very patient. Thank you to Andrew N. for helping me out and walking me through my cars inspection and damages. I very much appreciate the gentleman who took the extra step in cleaning my car, it looks good as new!

Ruston Kinney

Incredible, 7 years running. Bought my car there and grateful I did

Jessica Henning

Service advisors have been hit or miss in the past. Some were a major miss and seemed to have churned out. Nathan was my most recent advisor. He was incredibly helpful and clearly communicated amidst the WiFi being down and paperwork being more manual than usual. Nathan and Rob (tech) are both five stars!

Fran Richins

Buying our Pilot from Ken Garff couldn't have gone better. Everyone was so helpful throughout the process. Brandon Crapo (our salesman) kept in touch with us, letting us know any updates on the possible arrival of our Pilot. When it arrived the final process was so easy! Everyone on the Ken Garff team was so knowledgeable and helpful! This was the 3rd car that we have bought through Ken Garff Salt Lake and would not hesitate to buy another!

Parker Mortensen

We worked with an online Salesperson for a while to get information about the car and to work out the best deal for us. When we were ready to come see the car she made sure to contact the manager and get the deal printed out and ready to go for us. She passed us off to Kris Kinsey so we knew exactly who to ask for when we got to the dealer. He was well prepared and got us set up to do a test drive immediately. We loved the car and told him we were ready to buy and he quickly worked us through the steps we needed to do to get it purchased. Kris made sure we understood all the features of the car and how to access the settings to change in the future if needed. We had a great experience and we would highly recommend working with this dealer if you want to buy a Honda!

Audrey Parks

Great service! They took a little video explaining everything they checked on my car, which was helpful. Tim was great with explaining repair costs and about how long it would take.

Paul Heath

Again great service, with a shout out to Joseph Baker my service advisor who went the extra mile to install a new low beam headlight after my service was completed. It is service like this that will keep me going back to Ken Garff Honda for maintenance and vehicle purchases. Thank you for taking good care of customers and their vehicles! Great service, even in the midst of this health concern period. Staff and everyone there went the extra mile to ensure safety and good care. And again today, when a critter caused a sensor to go out, the Garff service crew and Chris my service advisor helped to keep my 04' vehicle going strong. Thank You Ken Garff Service!

Jeremy Harris

Had a great experience with Ken Garff Honda. I worked with Gerardo to buy my new car and he was very helpful and friendly in every step from the time I called to the time I drove my new car off the lot. 2021 is a tough time to buy a car, but I feel like Gerardo made the entire experience comfortable.

Elam Baysinger

The biggest issue afflicting relationships is a lack of communication. Ken Garff, and Caden Hansen in particular, made sure I was constantly in the know throughout the entire car buying process. He made sure he did everything he could to help me in the process without making me feel as if I was being lead by the nose. He was less salesman, more like a car guide as he spent two days working to get me the car of my dreams. Thank you Caden! I will never go to another place unless you are also there.

Caitlin Dunipace

Everything about my experience was great! They were able to squeeze me in without an appointment on a busy day and perform several routine maintenance checks/fixes, change the oil, and rotate the tires in just a couple hours. Niall, the guy who helped me, was wonderful and communicated quickly via text—so convenient. Everyone was super polite and accommodating. Also, I observed that all the staff were very observant of COVID precautions with masks and sanitizing surfaces, which helped me feel safe during these crazy pandemic times. Icing on the cake, I got my car back shiny and vacuumed inside, a major bonus for parents of a messy toddler. Thanks guys, you have our business for life!

tolulope bello

Had my oil change service here and it was a great experience. Got a shuttle to drop me off and pick me up when it was done. The pricing was great too. To top it off, the agents are friendly and very helpful. I recommend Ken Garff for your services!

Alyson Lelandais

Easy to schedule an appointment. Friendly staff. Quick and efficient technicians. Nice waiting area with fast internet. Provide Lyft rides to and from service center if it may be a longer wait. I’ve had nothing but great experiences here since I bought my Honda from them in 2018 to my most recent state inspection and every oil change and service in between. I won’t take my car anywhere else!

Caitlynn belle

This place is amazing! Car buying has never been so easy. So glad Mandy worked with us and did an amazing job! So friendly! She wasn’t pushy at all. I would definitely work with her again! She was so helpful. I was there for less than an hour and I left with a beautiful Tiguan!

Leigh Sampson-Seitz

Wonderful service. Not only were they thorough, they sent me video explaining everything and asked for my input at every step. I'm just impressed

Barry Holmstead

The customer service representative was very helpful. Because I am a prior customer they already have my information on their system which makes it very helpful each time I bring my car in for service. They were honest with me and didn’t try to do additional un-needed maintenance. The service was completed before noon which was very helpful. I would highly recommend Ken Garff Honda’s service department.

Deborah Hillesheim

Went to my appointment , got right in. Everyone was so nice and thorough. They did a great job and explained everything that happened. Gave me new opportunities to save money. I love Ken Garff downtown👏🏻👏🏻 …

Marguerite Mower

Easy to make my appointment online. I randomly had Brian as my service advisor and he was thorough to explain everything. When my service was going to take longer than planned, he quickly contacted the shuttle driver for me to arrange a ride back to my home, which I appreciated.

Chris

fantastic team in their auto service department! Chris Fraze was incredible to work, he not only made sure that my car was taken care of correctly but was easy and friendly to work with. i will always be coming back here to have work done on my car.

Jared Rackham

Brandon Crapo and Fast Eddie handled everything for us the way we wanted. They kept in contact with us whenever a new pilot came in. They were very helpful and very knowledgeable on what we were looking for. Eddie even gave our three kids little hot wheels cars to make them feel special as well. I will continue to do business with Ken Garff and will recommend them to others.

Nathaniel Noyes

I’ve been to 4 different Honda dealerships and this one is the real deal. Even compared to other Ken Garff Honda locations, this one had them all beat. We’ve had a problem with our van for over a year, and no other dealer could pinpoint the problem…and each time we took the car back to the dealer that did the work they always said, it’s not our issue we’ll have to charge another diagnostic fee just to look. These guys had to tow the car to their shop, looked over it with a fine tooth comb, and found the root cause of the issues we’d been having. Excellent service and they actually called back when we left a message.

Linda Wills

I tried Ken Garff Honda after years of going to another Honda dealership. The other dealership kept telling me that I needed many things done to my car. I wasn’t sure they were being totally honest with me. I talked to my daughter who had switched to Ken Garff Honda. She said they were very nice and trustworthy. So I decided to give them a try. She was right. It’s nice to take my car to a dealership I can trust!

Mike Jones

My experience with Nina Holt and David Hustead was amazing! Both Nina and David were knowledgeable, friendly and did not pressure us. We went for a test drive and then David answered any questions we had. He gave us options and then left us alone to make our decision. I will definitely go back to Ken Garff Honda Downtown whenever I am in the market!

Riley Petersen

This was the best car buying experience I’ve ever had. The General Manager checked in with me a few times to make sure everything was going well. I called ahead on the Odyssey we wanted to look at and In was waiting in the delivery bay when I got there. The level of service was unlike anything I have ever experienced. The sales rep Ernie new everything there was to know about the car and explained how to use all of the features in a concise way. I had done extensive research before showing up and still learned a lot about the features of our new Odyssey. Every new car I purchase going forward will be at this dealership. I can’t say enough about the level of professionalism and service.

Emilie Call

Ron was awesome. He was super helpful, real, and didn’t pressure us at all. We left feeling taken care of and really great and comfortable with our purchase. We saw the van we wanted to buy before it had been detailed or gone through the shop. When we went to pick it up, it was like new. They did a great job. We’ll definitely work with Ken Garff Honda Downtown again in the future.

Alison Bennett

Friendly, knowledgeable. I like being able to schedule my service appointments online. Waiting areas are spacious and clean.

Destiny Miranda

Eddie, Mandy and Marcus were so helpful and very explanatory! They made you feel very welcome and we’re always ready with an answer when I needed them. Originally we had gone to Ken Garff Honda in Orem but we waited at the front and nobody came to help us there was this sales guy by the front desk who did not greet us or even offer to help instead he was swearing on the phone and slamming things. I would definitely recommend going to the Downtown location because they provide you with the attention and assistance that you deserve. Again Eddie, Mandy and Marcus were awesome and I would 100/10 work with them again! Thank you so much for helping me purchase an amazing car!

V Z

Loved my experience at the service center! I got a great inspection of a used Honda I was looking to buy from elsewhere - including a video tour of the underside that was easy to understand. I was treated better than I ever have been by a service center anywhere. Quick, efficient, reasonably priced. While I was killing time walking around the lot, a sales man Stan actually looked up the VIN for me and got me photos of the accident my used car had been in! I mean - totally above and beyond. Dixie was so kind when making my appointment and Joe was honest and professional about the inspection. I will be back 100%.

Melanie Brock

Always great and friendly here at Honda! Andrew and the team were fantastic! They communicated everything to me. Andrew was fantastic in communicating what was necessary and unnecessary at my mileage point to get done. I recommend the staff at Ken Garff Honda downtown. This is the third time they have done extensive work on my car and it’s been fabulous.

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