Reviews of Rowe Hyundai Westbrook. (Car Dealer) in Portland (Maine).

Rowe Hyundai Westbrook

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362 Comments

Car dealer

Hyundai dealer

91 Main St #3, Westbrook, ME 04092, United States

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Information of Rowe Hyundai Westbrook, Car dealer in Portland (Maine)

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Reviews of Rowe Hyundai Westbrook

Ashley McIntire

From the start Rowe has been amazing! Their customer service has never let me down. I always feel like I’m in good hands there. I just recently went in for an oil change and the lovely woman that took care of me was absolutely amazing! She was so friendly and gave me some info on my services that were beneficial! I’m so glad I decided to purchase my new vehicle from them!

Chris Luciano

Great car buying experience. Seth and Matt were very helpful. No pressure. The Santa Cruz was all ready when I arrived. Seth went over the vehicle and set up my iPhone. Matt had all the paperwork ready and went over available warranty information. I also really appreciate the fact that your dealership doesn’t price gouge their customers with “price addendums” like so many other dealerships. I would highly recommend Rowe Hyundai.

Pam Irish

This is our 2nd vehicle purchase from Rowe Hyundai within a two year period. I have to say this experience was even better than the last. The staff are just all so pleasant and personable to work with. We didn’t feel pressured in any way and allowed to talk with our salesman about what we wanted. We are so pleased with our new purchase and all the help and amazing insight from everyone to make this our next car for another decade! Thank you all so very much!

Sean Pineau

Our sales rep Seth was fantastic. He was always easy to reach and gave us any answers that he could when we were waiting for the car to arrive. The finance office was equally easy to work with and they provided sound advice on the options available for purchase. I’d recommend them to anyone in the market.

Kate Parrott

The parking lot at this location is a mess, that’s minus one star. Difficult to find a spot and no clear signage. Not a huge deal, easy enough to figure out. My appointment did take a little longer than expected but not bothersome. The waiting area was great, no complaints there. Overall it was fine. Nice to have a washed car after.

Margaret “Meg” Mitchell-LaBrie

Seth was very helpful and helped me get my brand bee car and was honest and great at listening and meeting my needs. One of the best experiences I have had buying a car and he kept things 100% honest and transparent which I genuinely appreciated. I absolutely love my new car and could not have had a better Sales representative help me he made me feel helped and welcome and all my needs were met 100%

Alexis Menario

Jess with service at Rowe/Hyundai is seriously the best! She is so helpful and nice, and she does everything necessary, if not more to make sure everything is done correctly. I bought my car through car max and have had so much trouble, but I’ve serviced my Hyundai here, and she is seriously a breath of fresh air.

Susan Mooney

I bought my car 11 years ago from Rowe. They have done the majority of the maintenance over that time. It is a great dealership. I was never pressured and treated fairly. Will most likely purchase a replacement from them next spring.

Jessica Peabbles

Top notch service. Jess really took care of me. I had just purchased a new/used Hyundai from another dealer. Two months later, the transmission was jumping and I thought it would be covered by my extended warranty and she said she’d call them. It only took them 45 mins and it turned out that the transmission needed to be adjusted/reset because it adjusted to the previous driver/owner. This, of course, was not covered by my extensive extended warranty! Jess said she rounded down for me for the service and charged me $82.48 instead of the normal $165. Considering I had to pay out of pocket, the experience in all was pretty hassle free. There’s a reason Rowe Hyundai is #1! Would recommend them anytime!

John Breen

Had a great service experience with Rowe Hyundai recently, and since they asked, I'll tell you about it. I did not buy my Hyundai from Rowe because "supply chain", but they took care of my Sonata N-Line for some SW upgrades, recall issues, and the required yearly inspection sticker. I had to drag the thing up on a tow dolly, in the midst of snow storms and power failures, so I appreciated that they were able to get things done without excuses - scheduling was almost instant. Thanks guys !

Jessica Duffy

This was the BEST car buying experience I have ever had. I worked with Brian in sales and Matthew in finance. My husband was tied up with work and I went through the experience by myself and was blown away at the professionalism. Often women do not like to purchase cars on their own but I would highly recommend Rowe Westbrook.

holly blanchard

I had a wonderful opportunity to work with a very helpful representative. She help me to understand how my mileage is calculated in order for me to receive the benefit of a complementary service. She confirmed that my service on this day would be covered under your complementary service agreement, even though I was under the required mileage. She was very pleasant, and I would definitely enjoy speaking with her again.

Maria gilbert

I cannot say enough wonderful words about Rowe Hyundai service! Jesse always goes above and beyond with no unexpected surprises! Everyone in service dept is so kind and knowledgable! I enjoy waiting in the lounge while my Santa Fe sport is getting worked on! Courteous, professional, reliable and trustworthy!!

Sonny Lyles

Quick in and out, very friendly staff, car was washed which was nice to get rid of winter salt. However they failed to fill my windshield washer fluid. Not a fun thing to figure out with a 40+ mile commute to work leaving at 430 am. Took a full gallon to fill it. I just assumed that all fluids would be topped off but maybe that isn't normal anymore?

Dave Small

We had a great experience buying our Hyundai from Rowe. Our salesman Jim Mathews was kind, knowledgeable, honest, and easy to work with, as were all employee’s that we dealt with. Would highly recommend Rowe to anyone looking to purchase a vehicle.

Jonathan Sluti

Excellent service from James and Matt! In today's market, they understand the hardships of trying to get a new and reliable vehicle for a new family and made my wife son and I a priority to ensure we had the best service. Dealerships should strive for what they provide!

richard “Rich” collette

Great place to do business with In dealing with car buying and leasing. Your system should be used in all car dealersships. Big thank you to Mr Jim Mathews for all the help you gave us. You are defiantly a great asset to Rowe Ford. Always a pleasure dealing with Rowe Ford.

Josh Reiser

Amazing experience at Rowe Hyundai Westbrook! Lou and Matt H were super helpful and patient during the buying process. They really care about making their customers happy and I would certainly do business with them again. Thank you!!!

Carol Edwards

I have been a Rowe Hyundai customer for almost 20 years, first with a used Hyundai that I owned for about 15 years. That experience with both the car and the service made buying a new version from Rowe an easy decision. I’m still a satisfied customer.

Scott Goode

Jessica Blair was extremely helpful in keeping us apprised of our repair status,even though it took over 6 weeks.(not her fault). I wish I could have known about Express parts shipping options. I would have made things more expidious.

Nick's Landscaping LLC

Spoke with Jess on the phone today about a warranty question pertaining to a Hyundai that we didn’t even purchase from her. She was super friendly and answered all of the questions that I had. Not very often that I can recommend a dealer but Jess went out of her way to help answer my questions.

Gwen Rogers

They were quick and it was easy to schedule. My only complaint was the air conditioning. It was freezing in the waiting area and the customer service representatives said they were not able to control the temperature. There was a gentleman waiting the same time I was and he kept changing seats to try and get away from the cold air. He agreed with me that it was usually cold.

doreen dibiase

Lou Couture sold me my 2018 Toyota Rav 4. I absolutely love it. He was very helpful and professional. I definitely recommend him to anyone looking for a new or used car

Amy Dahle (Camocutie83)

Matthew Trent and Elizabeth Wallis have been fantastic. I had trouble with my other car and then lost it due to a flood. They have been working with me for a month while I deal with the insurance stuff. They helped me on 2/1/23 to get into a new vehicle that I am absolutely in love with. Matthew Trent more than the BEST car salesman I have ever been in contact with. If I could give this review anymore stars I would give it a 100.

lee brown

I came in for a routine oil and filter change but I also happened to be the unlucky recipient of an egging incident. While the Hyundai Quick Care couldn’t help me with that, they were able to steer me in the direction of the Ford body shop across the way and it was cleaned in no time! Overall though my Hyundai Quick Care specialist was very helpful and gave it to me straight when I asked for her opinion.

Tawn Brunelle

Rowe was able to get my vehicle in, 5 weeks sooner, yes, 5 weeks sooner than the competition! Constant communication, Jess made sure I was aware of pricing and timelines, every step of the way.

Eric McCusker

Despite the service being an engine replacement I want to be clear about the separation between customer service and the engine failure. I had my 2017 Hyundai Tucson towed to dealer because of a wicked engine noise that sounded horrific. It was there for 2 1/2 weeks and I hadn’t heard anything so I called. The service rep said they had ordered me a new engine due to a bearing issue. He explained that Hyundai was extending the engine warranty to cover the cost and it would be several weeks due to the amount of replacements being performed. My only gripe would be that I would have appreciated a heads up on the issue and more importantly the time frame as we were borrowing a friends vehicle. The work was done as explained and we got the Tucson back a couple weeks sooner than anticipated which was great. The lack of a 5 star is based on the lack of communication to include the diagnosis, repair and timeline. The service rep who I dealt with on pickup day was awesome and answered all of my questions including giving me a total breakdown of what the replacement included and how it was done.

Nikki Morrison

Great experience with Seth as our salesman. He was very knowledgeable and got me into the upgrade we wanted. Matt took care of us on the financial side.

Angelo Dickson

Rowe Hyundai is just the easiest when I need Repairs. Jess and Josh are Very Helpful if I need Anything done with my Sonata. They explain details extremely well.

Richard Rachel Pierce

I felt that Lou Couture was very knowledgeable about the vehicle I was test driving, about the process of leasing it and my responsibilities of caring for it. No question I asked was unimportant. He answered them with patience. He was courteous and allowed the car to sell itself. He also let it be known that my friend was eligible for a $100 check for referring me. When it became clear that he was not going to be able to finish the process due to illness he apologized and had Sue take over and she did so without missing a beat.

Mark Doiron

From the beginning to the end, I had a great experience jus like last time I was there. They continue to demonstrate a cut above what would be good service. Reinforcing my choice to go with Hyundai. Thanks MD

Steawart Ritchy Taty

Jessica is very helpful. She helped me throughout the all process to have my engine replaced. Good customer service, I will recommended people to go throughout her to ask for help.

Douglas Moon

The entire transaction from moment one went as smoothly as can be. Satisfied in entirety with Rowe Hyundai especially Seth Taylor, Matt Hillyard and all hands that made this happen. High recommendation from this pleased client.

Kate Hoffner

I had a great experience getting warranty work done on my 2017 Hyundai Sonata. Everyone was welcoming and efficient. Very nice experience.

Christine Perk

I did not purchase my vehicle at this particular dealership but it is closer to my family so I elected to go to the Westbrook dealership to have my recalls done. Everyone was so incredibly nice, extremely detailed and helpful. This is where I plan to go to purchase my next vehicle!

jeff monkiewicz

Everyone from start to finish has been excellent. Jason worked with me to stay in budget and paired me with a great vehicle. If your searching for a new or used car, give them a try.

Sandra Prieto

Great customer service with Jason Burns. He answered all our questions and even took the time to get in the car and should me how every gadget works. He was polite and patient and knows these vehicles.

Mary Ann Lynch

Jason Burns, our sales person, was terrific to work with. I have been driving Suburus since 1984. The Tucson AWD turbo will be a new experience for me, but I am pleased with the dealership.

Vimal Prabakar

The service manager was awesome. She was very courteous and very customer friendly. I had an awesome experience. Thanks and keep doing what your doing. Very happy with the service.

Mariah Albert

Couldn't be happier with my experience. Jim was amazing to work with and I've already recommended him and you all to family since they are also in the market for a new car

Jeff

Rowe Ford does the car buying experience right! Like any business or sales person they have to make a profit and living from the purchase, I stuck to my plan and they listened to my needs and concerns, working tirelessly to find the perfect fit for me!

Sandra Silver

Lou Couture was with me every step of the way! He worked diligently to find the exact Venue that I wanted. And got it to me in a timely fashion- thanks Lou!

Jim Arsham

It took time to get the Tuscon Hybrid we wanted. Dealer kept me up to date on progress. Finally was able to pick it up yesterday. Our salesperson, Seth, spent a lot of time going over the features of the car. Drove it home and all is well. Today Seth called to make sure things went smoothly on our ride home. Very smooth, helpful and professional dealership.

Elizabeth pike

I am delighted with my experience with Rowe Hyundai! The salesperson was knowledgeable and explained everything clearly. He did not exert pressure, instead he was courteous and kind. The owner stopped to speak with us and I assured him we were very pleased. Other employees greeted us, making us feel welcome.We will definitely return to Rowe when we need another vehicle.

Diana Plante

This was my first service with Rowe Hyundai, First of all I was very impressed with the reminders and good clear directions as to where service would be performed. When I called to schedule my service I was able to speak to someone immediately and scheduled very quickly. They're waiting room was very spacious and clean. I live an hour away The minor inconvenience of the travel was well worth the purchase.

Kate Follette

Purchased our new Tucson here and the process was smooth and easy. Sales consultant Neshti and finance manager David were knowledgeable, personable and efficient. Very happy with the entire experience.

Jack Sullivan

Needed an oil change under Hyundai’s “free maintenance” program. We had traveled from GA to ME and crossed the oil change due mileage mid-trip. I called the folks at Rowe to see if they could help. My daughter in law and son were in transit to the area from Tenants Harbor. They graciously made an appointment for the time they would arrive and all went well! A pleasant surprise!

Amanda “AmandaLeigh84”

Mike Russo was a great salesman! He was funny and personable, and made the whole experience easy. The finance department at the Ford Dealership next door attended to us in a timely manner given the influx of people coming in. Love our Elantra GT, and will be doing business with them in the future

Nancy MacWilliams

As always I receive the greatest service from both Jessica and Joshua they keep my car safe I also receive upcoming service that will need attention and an estimated amount of miles before I need to make appointment Thanks for all your help over the years These folks are the best

Donna Palmer

Every person that we have encountered - either in Westbrook or Auburn - has been helpful and kind and very patient with people beginning to learn abut the IONIQ. As we are older people, we have encountered a certain patronizing attitude from younger people when discussing tech. Not the experience we have had a Rowe. I have already referred two people to you. And I thank you for creating the company culture that produces this customer experience.

Geneva Poch

Excellent experience - friendly welcome, comfy waiting room with amenities, did an extra recall repair for free

Tia Akey

I can't say enough good things about this place! I called at 5pm on a Thursday that my battery had died. I needed to drive to New York the next day and didn't know what to do. They didn't hesitate and got me right in at 6pm and sent me on my way. They made a stressful situation go very smooth.

Bryhanah E. Esposito

Always relatively quick service, especially for just a standard oil change/tire rotation service - good customer service, everyone is very communicative of what may need to be done next with the vehicle for services.

Linda Young

It was the best experience I've ever had with a dealership, there was no pressure at all. If anyone is interested in this type of vehicle you need to go there.

Sharon O'Riordon

We recently found ourselves in a position to have to shop for a new car after our old one was deemed a loss by our insurance company. We chose Rowe because we've had service work done on our cars in the past there and trust their expertise. Shopping for a car can be so stressful but Neshti and Elizabeth both made the experience a positive one by being very helpful, friendly and professional.

Victoria Cohen

I went with Rowe because I was treated with respect and courtesy by an excellent sales person. Lou Couture is friendly, knowledgeable, trustworthy, and extremely respectful of the customer. I would absolutely buy from him again.

ben rocheleau

Ben was great. No pressure, wanted us to be happy and really put customer service first.

Laura Abbott-Simpson

Jessica has always been super helpful & honest. She goes above and beyond and makes every experience a positive one.

Michelle Morin

Really great place, Zack Hobbs treated me very well, very satisfied with my Kona, he helped me with so many bumps in the road during my buying process, on my part not theirs, love them!!!!

Rebecca Burns

I have never had a bad service at the Quick Lane. All representatives have been timely and helpful. I highly recommend.

Scott Allocca

As always the staff at Rowe was incredibly wonderful to work with. They're always so helpful and accommodating and we have never been pressured or pushed to make a quick decision. We bought what we wanted for a very reasonable price and on our terms to fit our budget. They always treat us like we're part of the family!

Danielle Morgan

Jim Mathews was my sales associate and he was such a pleasure to work with. Very honest and up front about everything, and unlike other dealerships, actually made an effort to get my business. Buying in such a tough market with limited vehicle availability was not ideal, but Jim made sure I got my vehicle in the best possible time frame and was able to move things around to make it work for me when plans changed. I thoroughly appreciated him making this process easier, especially since I didn’t live right nearby. Rowe also does not charge over MSRP, which is a welcome change from other dealerships trying to take advantage of the current situation. The only negative thing I have to say is regarding their finance department and the lack of communication. Short staffed or not there is no excuse for them to ignore my phone calls and messages. I still believe overall this has been the best dealership I have ever worked with though, so I won’t let that change my rating.

Danielle Roy

I had an awesome experience at Rowe Hyundai after my engine imploded. Jess in the service department is incredible and I definitely would not have made it through without her. She helped diligently throughout the entire months long process of renting a car, getting different parts replaced, and dealing with my panicked phone calls. Everyone else that works in that department was so nice and helpful. Hyundai did a great job on the fix in general and I will always be grateful for their help. 5/5, 10/10, will be returning for everything in the future.

Kyle Burnell

Rowe Hyundai made the car buying process incredibly easy from start to finish. Everyone we met was helpful and they were able to get us into a car that no other dealers had on their lots. The process was straightforward, there were no surprises along the way, and we will definitely shop here again in the future.

Lisa Pimpare

No pressure, but plenty of questions answered in a very timely manner. This was the best car buying experience I've honestly ever had. Seth Taylor was an amazing salesperson, took the time to fully explain the features and not once did I feel pressured to purchase before or after my test drive.

Kathryn Malconian

I found Rowe Hydunai very receptive to the problem I indicated the car had. Jess in service made sure I had needed maintenance. Also, she made sure I had a needed inspection sticker.

Steven Nutile

Always fast and professional sevice. Comfortable waiting area with drinks/snacks and plenty of seating and power ports.

Julie Rosenthal

Great experience purchasing a new car here. Sales person was responsive and knowledgeable.

Craig Dowdy

Working with Jason Burns was just amazing. Finance was great as well. The whole process was all just a top notch experience. To top it off, I was able to get a PHEV with zero markup in these times where other dealerships are gouging people with "market adjustments". Thanks, Jason!!! We'll be back!

Fred

Great experience buying my new car working with Mike Russo. I came with a good friend in 2021 when she was buying a new car and she was lucky enough to get Mike as her Sale Rep! I was VERY impressed with Mike and how he interacted with us and knew when I was ready to purchase a new Hyundai, I wanted to work with Mike! My entire experience from start to finish working with Mike Russo was easy, quick, straight-forward and I felt Mike was very honest and direct to deal with. I highly recommend Mike for anyone thinking about purchasing new car!

Jason Merrill

Jim was a great salesman! Not pushy and got the exact car we wanted! We had some issues with delivery, but they were quick to fix the issue and honored their word. This is a dealership that clearly cares about their customers! Highly recommend Rowe!

Richard

Service department is the best they go the extra to make u happy u took your car there

Kaylen Beary

I had a great experience with Rowe Hyundai, both with the Sales Department and with the Finance Department. Everyone was friendly, efficient and helpful. I would recommend anyone looking for a new or used vehicle to check out Rowe Hyundai.

Michael Letourneau

Seth was great to work with, did a lot of it over the phone, but he listened to what I was looking for and didn't try to just move inventory he had on hand. They gave me post sale options for maintenance and warranty and rust proofing but didn't try to be pushy. Highly recommend him and Rowe.

Daryl Boness

The experience at Rowe Hyundai in Westbrook was tremendous. Jim Mathews, the sales Directorwas extremely helpful and competent, as was Matt Hilliard, the financial manager. One couldn’t have asked for a better experience in buying a car.

Rick Fickett

Friendly staff. Fast service. Brian was our salesman and was knowledgeable about our vehicle, provided exceptional service, and helped us every step of the way through the car buying process. I would recommend Rowe Hyundai to friends and family.

wayne dodge

Great service! They were warm, welcoming and helpful. They are also dog friendly, we had our 2 dogs with us and they welcomed them in the showroom and gave them cold water and dog treats! Highly recommend!

Susan Lichtman Maataoui

Great purchasing experience. Very helpful staff and stress free. Thanks Seth and Matt.

Cory Sheen

Absolutely impeccable sales and service at this dealership. Purchased an Ioniq5. It had a manufacturing defect after a month. Hyundai bought it back at full price. While waiting for a replacement, Rowe furnished me with a brand new car for a loaner, and fully reimbursed my gas money for 2 months! Even took over a grand off MSRP of the new one when I signed for it. You will never find this level of service anywhere. I will be back, and I will be recommending this dealership to my friends, family, and colleagues. Ask for Susan Burek in sales. Jessica Malone in Service is truly next level when it comes to taking care of her customers.

Chris Child (Kodomo)

Great staff and the woman who helped me through the whole process was super supportive and thorough. Very solid communication. Much appreciated!

James Daniels

Excellent car buying experience. Will definitely recommend Rowe Hyundai. Jason Burns was excellent and went well above and beyond.

John DelGiudice

Great to work with. No pressure. Worked hard to get a deal I could afford. Brian and Matt were awesome.

Liana Clark

Jess is amazing! Super friendly & nice. Love her! Had no issues getting in and out. Great service all around!

R LaFrance

Rowe Hyundai had the exact new vehicle I was looking for, scheduled to arrive in a couple weeks, which is how I ended up using this dealership, which was over an hour away from where I live. They let me come and test drive a slightly different vehicle before I put down a $500 deposit on the one I wanted. During the test drive phase of purchase, I found that the salesman was not able to answer most of my questions and felt like he didn't make an effort to try to answer them, but in this current market you take what you can get. The vehicle arrived in the expected time frame. When I arrived to pick up my vehicle the salesman had it ready to go, with plates on it for a test drive. My financing was all ready to go as well. I found pick up to be a much better experience and the finance manager Matt was organized, efficient, and knowledgable. The salesman was knowledgeable and helpful when it came to setting my new vehicle up with Android auto and Bluetooth connection and showing me all of the buttons and features of the vehicle. While I wasn't blown away with the service provided, and I wouldn't go out of my way to use this dealership again, I felt it was an ok experience.

Patricia Ellen

They were on time,. Incredibly courteous,. Easy to find and answered all my questions patiently. Waiting room was comfortable. Thank you

Christine Bartlett

I have used Rowe Hyundai service department several times for my daughter's 2006 Sonata. I've always had a pleasant experience and the staff is very professional! They always provide an Uber home for me making it less stressful to drop my car off. Thank you!

Margaret Airey

I emailed Rowe on a Sunday night because my 2005 Accent was on its way out. Lou Coutore got in touch with me early Monday morning. We set up an appointment for that afternoon, and I walked out that afternoon with a lease for the perfect car for me. Lou was super patient and drilled down to find out what I really needed. Once I took delivery, Lou reached out to make sure I knew he'd be there if I had any questions or concerns. It was a great experience from beginning to end.

Mark Crepeau

Wonderful dealership. Everyone is wonderful. They make getting your vehicle serviced a pleasure.

Andy Wallace

Buying my new Accent at Rowe was a simile and relaxed experience. I did the entire process over the phone with Seth Taylor right up until delivery. Seth was helpful, informed and kept me up to date throughout the process.

Amanda James

Idk how many times I can express that the customer service here is unbelievable. Jason Burns is my favorite salesperson of all time. he made sure I understood everything from paperwork right down to my new windshield wipers. I was in and out so fast it and appreciate all his hard work.

Katrina Tutlis

Great service! Everybody was super friendly and helpful that I worked with. I've had other car shopping experiences where it's felt really pushy and like I wasn't being heard by the salesman and this was NOT like that at all. Jim helped me feel taken care of and of top of that the warranty they provide is excellent. I would highly recommend them!

Kimberly Clark, OT

Even though Nov of 2021 isn't a great time to be purchasing a car, our experience at Rowe Hyundai Westbrook was phenomenal. With their creative help, we were able to purchase the hybrid car we wanted. Our sales guy kept in touch, stayed late on multiple nights and went the extra mile to make sure we were happy with our purchase. This is also our first purchase of a new Hyundai automobile and are so pleased with the quality and warranty on the car that we will likely be back for our next purchase as well!

Marie York

I was contacted by Ed from Rowe when I was recently looking for a new vehicle. Since this was during a pandemic prices are high and inventory was low everywhere! Ed and Rowe were the only ones willing to actually work with me on pricing. They sold the car I was looking at before I had a chance to make a decision but they had one coming in that they gave me for the same price. Ed was so great and so far the customer service has been great! Ed even helped me getting my phone synced! Dannielle in the finance department was great too. The best part is I never even left my chair to get all of this done. All done via phone, texts and emails . I highly recommend Rowe Westbrook and Ed!

Taylor Silva

Overall great experience with everyone. Jessica and Josh in Hyundai quicklane and Heidi in Ford quicklane were fantastic!

Jasmin Thebeau

Had a wonderful experience! Would recomend to anyone! Our Sales consultant was Jason Burns and was great thru the whole experience! He made us feel right at home and not like a $$$ sign. Matt Hillyard the Finance Manager was great too! Had no hesitation to any questions I had about my purchase and gave me some great advice! Not only am I happy about my puchase but they made it so easy and comfortable that I am actually looking forward to the next time I decide to purchase a vehicle!

Brenda Mathieu

My appointment on September 24 went a lot better than I expected. Steering wheel grinding was troubling. They looked at it and I was in and out in a little over half an hour. I was extremely happy! They even cleaned my inside windshield. Thank you whoever did that for me! After Leaving the dealership I went across the street to Market Basket. Upon arriving and shutting off my car and getting ready to leave my car. My emergency alarm on my key began to go off, despite my key being in my purse. I tried to no avail to shut it off. I put the key into the ignition and it was totally dead not even a click. Nothing was working. I had a direct number for quick Lane, I called and Anthony picked up. I explained the situation and he said I’ll be right over. Being across the street he was there in no time. I have no idea if all of this will be able to fit on a review, however, Anthony was amazing. After much discussion it was determined that I had used another key for my car and for some reason my car did not like this key. Anthony also did so many things that were over and above his saving an old lady in distress! I give rave reviews to the quick lane team and for the very professional people working there. I was more than happy with Everyone who helped, with a special thank you to Anthony. Anthony was my hero on September 24, 2021.

Matthew Bernasconi

Very happy customer because Rowe Hyundai Westbrook not only expedited the purchasing process for me but they only charged me MSRP with no markups or additional unwanted addons. They also drove the paperwork to me, about 4 hours roundtrip, to sign and deliver the car as well!

Raymond Pelletier

The staff at Rowe Hyundai did a super job of getting us the car we wanted at a fair price

Gregory Hazelwood

I have had great experiences with the service department here. They found out what a check engine issue was instantly after other local shop scratching their heads after ne spending hundreds on it. Also their costs are extremely fair (in alot of cases much lower than local shops) and they employees are all very friendly.

Deb Schlegel

As Always great service and Jessica was very up front about what would need to be done down the road. She didn't push to have anything but the service I came in for. She also broke down the cost for the future service so I could have it done when I had put enough money aside.

Donna Beane

I called in a panic because my car battery had died and I had places I needed to go. I got a jump and they got me in right away and I was on my way in less than an hour.

Sharon Morrison

I had an excellent experience with the staff at Rowe Hyundai . We received a prompt phone call in the morning from Kristi alerting us that a few Hyundai Palisades had been delivered. We visited early afternoon on that day and left with a beautiful, well appointed vehicle . The staff was professional, helpful and courteous . Our salesman, Jim ,and finance manager, Elizabeth, were very accommodating from beginning until the end . We felt very comfortable with the entire process. I will recommend to all of our friends and family. Thank you, Sharon Morrison

stacey anderson

I had to have my Hyundai Sonata repaired after backing into a tree. Outcome of the work done is good. Time to complete the repair was longer than desired, but understandable given the issues we are currently facing with shipping challenges. Better communication would have enabled me to provide 5 stars. I had to reach out to Rowe for status vs them letting me know where the car repair stood.

Mary Walker

I recently picked up my new Tucson Lease. I turned in a 2018 Tucson lease and both experiences were great! My salesperson is Jason Burns, and he is very helpful and knowledgeable about the cars. I definitely will return in 3 years and deal with him again. He follows up with any questions I have or products I want. I bought the car mats through Hyundai and they are great-fit perfectly and are high quality-perfect for Maine winters and mud season! I recommend anyone going to Jason Burns and Rowe Hyundai.

Anne Marie Clukey

Started out online with a trade appraisal. Lou Couture called us and we discussed a 2022 Santa Cruz. A deposit was made and we went to the dealership to finalize the deal. In the meantime another customer had also made a deposit. Since our deposit was 2nd we were unable to get that particular Santa Cruz. When we were pulling in to Rowe Hyundai, Lou was just bringing out a different Santa Cruz. We immediately fell in love with it. It has everything that we wanted and Nancy (my spouse) loved the color combination. A quick test drive and we were hooked. Lou took us through the buying process and gave us a reasonable amount for our trade-in. By 2 PM we were on our way. Kudos go to Lou Couture, Matt Moody, and Rowe Hyundai. Marvelous experience and by the way, no ADMU was involved in the deal. WE strongly recommend ROWE HYUNDAI and Lou Couture.

Chris Banks

My 2012 Hyundai Sonata needed a replacement engine due to a failure of the original engine. Rowe ordered the new engine and installed it. The car now runs perfect! They were prompt and secured a rental car for the duration of the process at no charge to me. Great service!

Sean Mayo

The team was great! They fixed my car and got me back on the road!

Justin Foster

I had a very mixed experience at Rowe. I went in looking for a limited version of the vehicle for a leasing special but when I returned the next day they were all sold in bulk. Not anyone's fault necessarily but very frustrating. I do feel that I was treated well on price for the next model up thanks to the sales manager, to that was a big poaitivie. When it came time to sign and drive off , I was in line and "next" for at least two hours. Not t how I intended to spend my Saturday. Overall the price and deal I received was good, but my experience less less than.

Brady Leavitt

Worked with Susan Burek throughout my trade and she was amazing! Always responded promptly and had reliable answers to all of my questions. Was great at communicating and being transparent throughout the process. The only issue I had was with the general sales manager who tried to lowball me with my trade and offered me $2,500 less than every other dealership who appraised my vehicle and he only compromised when I was ready to pull my deposit and go somewhere else. Aside from that my experience was great and I would recommend Susan Burek to anyone who is looking to buy a car and have someone knowledgeable throughout the whole experience.

Ray

I recently purchased a new Hyundai Santa Cruz from Rowe Ford. I must say that it was one of the most enjoyable experiences that I have ever had at a dealership. Buying a new car should be fun and my sales consultant Spencer Jr. was exactly that. He went the extra mile to see that i was well informed and happy with what ever choice i made in a vehicle. He was accommodating with any vehicle i wanted to test drive. I never felt pressured or rushed in any way. When the price was not what i was comfortable with, he brought in Spencer senior to work out the figures and come up with what i thought was a great deal. Together that are a great team. I have OCD and i am very picky about the condition and cleanliness of the purchase. Spencer Jr. went the extra mile to clean and set up my Hyundai Santa Cruz himself so it would meet my satisfaction. Cant thank him enough for that kind of attention to detail. I would highly recommend asking for Spencer Jr. when buying your next Hyundai. Thank you to both Spencer jr. and senior for a job well done! Ray P.

Sara Spencer

Ed was very efficient in getting us out the door and enjoying our new vehicle quickly. He was knowledgeable and very easy to work with. Starting the process early via text messaging was a great option that also saved time at the dealership. I would definitely recommend him.

J Fernsten

Jim Chamoff has worked with me for months, not only on securing a 2013 Hyundai Sonata on short notice, but then with the purchase of the 2022 Hyundai Elantra N. The moment the car arrived from Korea, he immediately called, and spent the time necessary to make sure the details were covered, and through the loan signing process. Also, Jess in the service department has been exceptionally helpful these months in not only working out any kinks with the Sonata, but also now with the specialized needs of the Elantra N. Great, responsive, friendly team!

Linda

Excellent customer service. I didn't have to wait a long time for my car to be serviced.

Jessica Stewlow

Jim Matthews was really knowledgeable about how to help me into a car around the payments I wanted a month. The staff is super nice helpful. I could have pit $1000 down in my new car, but he told me to save it for a rainy day fund because it would have only saved me $20 a month if I went through on a down payment. So I was grateful for that. Super happy with my car thank you again Rowe Hyundai!

Craig Martin

I've always had a good experience with Rowe and had good service.

Jennifer Redden

Exceptional employees who go above and beyond to provide a great experience. Kind and friendly people!

Rhonda Lemay

The desk clerk was great. While I was standing there, waiting to check out, a customer was acting very rude and unreasonable about his groceries in the car spoiling! The Quick Lane employee did everything in his power to try to appease the customer. I would have been very proud of that employee if I were the owner of the business. My car is out of warranty and I can go anywhere to service my car, but I’m staying with Hyundai Westbrook because they earned my trust.

Jen Thompson

Rowe Hyundai Service Manager Josh Blanchard was awesome. I called him with a recall question before we bought a used Sonata out of state. Thinking about bringing it in to service recall closer to home in Maine. He gave us a very thorough overview of some very technical questions, really went above and beyond. Was more knowledgeable than anyone I spoke to at corporate Hyundai headquarters. His great advice and honest approach led us to skip driving to Mass, instead bought a similar used Sonata from Rowe Westbrook. He was able to show us that the past recall had already been inspected and documented with Hyundai HQ for peace of mind. I highly recommend Josh for Hyundai repair services at Rowe.

David

Extremely easy and smooth process. Made what I thought would be a stressful experience easy

Maddie Stiebel

Update: I’ve raised my rating after taking with them about the problems with the cleanliness of my car. They were apologetic for the over sight and have offered to fix it. Great customer service! I used the collision center here. Overall I was very pleased with the responsiveness of the center on giving me updates on my car. The staff was very friendly and helpful. They lose some stars though because my second loner car was not cleaned before it was given to me and it also had less than a quarter tank of gas when I got it. Also my car was not cleaned before it was given back to me. I was not expecting a full detail before I got it back but I would have thought they could have cleaned up the mess they made and I had only had my car for about 2 weeks so it is practically new. I had dirt and dust on the inside of every door and my passenger seat had dark dirt marks on it. My center console area was also fairly dirty. Also I had scuff dirt marks throughout the car. Additionally my driver door had dark dirt stains all over along with some minor scratches on the inside panel. The dirt thankfully came out with some tough scrubbing once I got home. Overall I wish I could give a better review because the repairs were very good and my car looks like new but the treatment of the inside of my car is little to be desired.

Racheal Fisher

Rowe Hyundai in Westbrook, Maine is my go to place for Hyundai’s. I am a repeat customer and have had the pleasure of purchasing 5 Hyundai vehicles from this location. My sales person Jason Burns is awesome, knowledgeable, and provides great service. He walks you thru every step of the way and makes sure you are comfortable with your car before driving off the lot. Please stop by next time you are looking for a new car. Hyundai’s are not what they use to be and are truly a good reliable car to own. Great features and safety features and ratings.

Stacey Millett

We had a great experience with Mike Russo at Rowe Hyundai in Westbrook. He was quick to help us with our need for a new vehicle when no one else could.

Donna Monto

Jason Burns went over and above to help me with my new 2023 Hyundai Tucson! Beautiful vehicle!

Michael Beaumier

Customer service is incredible, and Jessica is top notch, fantastic and have only positive words to say.

bill c

Awesome experience! my family and I were treated fairly and honestly. When there was a snag with the financing the went the extra mile and made me(us) feel like they wanted , not just to sell a car but to rise to the challenge of getting it done. Rowe has earned all my future business as well as from my friends and family with whom I have already shared my wonderful experience Thanks

Cheryl

Got my car inspected. They were very helpful - starting by telling me it was the building with the orange stripe. Didnt take long. Everyone was very nice. I will def go back for service.

Brian Lemont

Very happy with my Palisade Calligraphy! In this crazy car market, it was worth definitely waiting for. Big shout out to Matt Moody! He was awesome throughout the whole process and not pushy at all. Would definitely recommend coming here to purchase your next Hyundai!

jennywren walker

This was my second time leasing at Rowe, I was treated like an old friend when I asked see the salesperson I had previously dealt with. Ed Giroux was just as easy to work with this time as he was 3 years ago. I never felt pressured. Thanks Rowe and thank you Ed! See you when my lease ends s up again!

Davi Smitti

Excellent service Department... I felt welcomed and respected. There were drinks and snacks. The waiting area was clean as could be! They were timely, and washed my car even when I went there merely for a sticker. Outstanding. I've never had this kind of experience before with a dealership or a repair shop.

Moriah Lanteigne

Bought my first new car, 2021 Hyundai Accent. Lou Couture was fantastic! Super helpful with everything since I was purchasing the vehicle from out of state but the entire process was seamless and was able to make my trip and leave to return home the same day. Five stars! Thank you so much !!!

Michele

They were able to get everything done that my car needed. They were very friendly and professional. Communication was very good. They paid for my Uber ride home so I didn’t have to sit there and wait. They take good care of my car.

Tom Needham

Rowe Hyundai has been my go to dealership for the past 12 years. They treat their customers with respect and don't play the games like some dealerships did in the past, (and a few in the present!) I bought my third new Hyundai from Rowe and the only change was that my original salesperson is now a sales manager. I have been well treated each time or I would never have gone back. In fact, there are several Hyundai dealerships much closer to me but I did not think twice about driving over an hour and a half to buy at Rowe. Jason B. and Will were great to deal with, again! As someone who sold cars at an old fashioned dealership many years ago, dealing with the folks at Rowe was painless and a pleasant experience.

Jen Tatro

I greatly appreciate the emphasis Rowe places on customer service. I had a very positive experience with my most recent service visit in the Quick Lane and especially appreciated Jeremy's time, kindness, and patience. Thank you!

Abby Rioux

Great experience! Jason Burns has a warm and welcoming personality while still handling everything in a professional manner. He made my car buying process easy and stress free. I recommend him and Rowe Hyundai to anyone looking to purchase a vehicle!!

Monica Hetzel

Best car dealership experience I have ever had. Jason Burns was so professional and helpful from the start. He took the time to explain everything to us, and gave us the time we needed to make our decisions. Would recommend seeing Jason at Rowe Hyundai in Westbrook for your vehicle needs!

Kathy Higgins

Having been a customer for many years now I’ve usually had very good reviews for service provided . I am sorry to say I was somewhat disappointed in the service provided my recent visit. Having made an appointment a couple weeks prior for a 10:30 appointment . This appointment was for an inspection sticker and oil change. I usually wait in lobby. As this usually is not a long wait. 2 1/2 hours later waiting I feel is really an extreme wait!! What happened?? Sure go ahead and let’s blame Covid . Appointments should have priority over walk ins Let’s just say your team is uncoordinated!!

Zoë Fluet

I visited Rowe this past Friday and got to work with Mike Russo as well as Will Valle. Mike was professional, honest and easy to understand throughout my first experience at a dealership on my own. I ended up leaving that day with a new 2020 Tucson lease. Will and Mike went above and beyond to get me exactly what I wanted, while staying in my price range and even the color I wanted! I highly recommend Rowe Hyundai, and specifically Mike Russo! Edited in February 2021: I went in for my first service and it was a great experience! I wish I remember her name, but the woman that worked on my car was friendly and explained everything well. I was so impressed that they washed my car before I picked it up too!

Georgia Reed

I bought my first new car through Rowe in Westbrook, I was super nervous as I’ve heard in the past that car dealerships are a pain and make it difficult to buy a car. That was so far from what I dealt with! I was immediately greeted with a smile and the process was so smooth and I got exactly the car I wanted, with a monthly payment I was very comfortable with. I worked with Jim as a salesman and he was super helpful and showed me the in and outs of my car (I’m used to old sh*tbox cars, so this was a big upgrade), and Danielle the finance worker was so helpful and helped to lower my APR. I also got the pleasure of meeting Russell, the squirrel that hangs around the dealership and begs for peanuts, which they have a bag of inside the dealership, it was so cute and made the process all that sweeter. I could not recommend this place more for anyone looking for a new reliable car! Would give over five stars if I could!

Donna Umbro

This is the best dealership I have purchased a vehicle at in decades. I highly recommend them for their quality cars and customer service! They are not pushy but are respectful of their customers decisions. I will definitely be back when I am ready to purchase another vehicle. I did buy a vehicle from them thus week amd I absolutely love it!! Thank you Rowe in Westbrook! 5 star is my rating!!

Jeremy Bryant

Great vehicle and had another positive experience with our salesman Ed Giroux. Took a little long to do paperwork due to some computer issues but all was good! Positive experience... this is our second vehicle we have bought from Rowe Hyundai in the last couple of years and will go back again in the future.

Philip Kemp

Rowe Hyundai is consistently a top end operation. I have been taking my Santa Fe for service there over a number of years. They always do an excellent job of taking care of my vehicle and keep it in top shape. The pricing is fair and they never overcharge. Jessica is one of the best customer service advisors I’ve ever had the pleasure of working with and she replaced one of the best... nicely done Rowe Hyundai!

Rachel Liebman

Jess in the service department is amazing. She has excellent customer service skills, provides timely information and works hard to resolve the issue and help the customer . She is an advocate for her clients . When I could not get help from any other Hyundai Corp representative , she was our life line Thank you so much, Jess !

Matt Gray

I bought a car from CarMax that was under warranty and the engine blew apart a week before Christmas. CarMax tried everything to deny the claim, but this dealership fought hard to prove that I didn’t do anything wrong or negligent. 4 weeks later, I had an entirely different engine in the vehicle and it had been running ever since. Always quick to respond and follow up and keeping me informed with The work that is being done and maintenance. Even offered me a ride home while I was getting an inspection done. My only regret was buying from CarMax to begin with instead of through this dealership. Thanks for keeping me on the road! Wanna buy my Veloster?

Linda Morrow

Great experience from beginning to end! Everyone was accommodating, sincere and helpful. I was quite impressed and would certainly recommend Rowe Westbrook to anyone.

Dan Mclellan

I am Very Happy with my Ford Truck and the people I worked with at Rowe.My salesman Leif O'Connell took care of me he even introduced me to the service department and helped with a minor issue with my truck!

Matt

I'm from out of the area,and was visiting my daughter and husband. Just before arriving my check engine light came on an the car started skipping and had very little power.I had the vehicle towed to Rowe Hyundai on Monday afternoon they called me the next day and let me know that my car was all set. Not only did they fix my vehicle very quickly, but also did some service recall updates. They also washed my car. Everyone I dealt with at Rowe was not only very professional ,but also very informative . Can't say enough good things about this dealership . Matt Hillyer

Amanda James

I am so blown away that Jason Burns got me in and out of the dealership with an hour and a half! I traded my jeep in and got a new Hundai Tuscan and he made SURE I knew how everything in my new car worked! I highly recommend Jason if you're looking to get into a new Hundai!!!

Patience Sampson

I had a (thank heavens) accident with my Ioniq5. The body shop was beyond helpful.

Marty Silverman

Best car dealership ever! Lived over 3 hours away but was able to buy my new car and work out a trade for my used car entirely remotely with Ed Giroux. And better yet. When I arrived at tge dealership to finalize everything I was done in less than two hours. Kudos to a great dealership with absolutely outstanding employees!

Gene Joyner

The repair was done quickly and I was back on the road in under an hour.

Wanda LeBlanc

We had a great experience buying our Accent from Lou Couture ! He was so friendly and helpful and it was mostly due to his knowledge and kindness that we made the purchase without looking elsewhere! Thank you Lou, we absolutely love our car 🚗 …

Jim Cloud

Our vehicle purchase was handled expertly by Seth and Matt. Both were personable and professional. The whole process was quick and easy.

Louise Dougherty

Pleasant experience and was respectfully treated in every way. Would definitely give this dealership an A+ and Jason an A++! Thank you Rowe!!!

Melissa Dash

We loved working with Jason, he was honest and down to earth and made the whole process painless while making sure we were fully informed every step of the way! We will absolutely be purchasing again with him in the future.

Bill Hewitt

excellent service! efficient and friendly. team is outstanding

Jeffrey Leeman

The gentleman in the service department overall seemed to be a nice person. I guess my battery is starting to show signs of it braking down. Because when I had the 3 recall issue fixed today, I'm sure they had the car on them off and back on. But once I went back to the service counter and told them my battery was dead. The service guy was right on it going out with a battery pack and got my car started.

Dianne Farrington

Rowe Ford always seems to be there when I need vehicle support. John, from the service department, was exceptional! I told him what I needed to have happen and he helped me keep it affordable. High quality service, great quality products, at an affordable price. That just works all the way around

Emily Davenport

After having a really stressful experience at a different dealership my husband and I walked onto the lot just to look at the inventory late one night to be greeted with honesty right up front. We went back the next day to our salesman mike who went above and beyond and stayed with us his entire Saturday to get us into cars we loved and at a price we could afford. No pressure, honesty, and a very stress free experience. Thanks mike!

Jens Harrington

My experience at this dealership has been a positive one so far.

stephen walsh

I would highly recommend Rowe Hyundai Westbrook. I worked with salesman Jason Burns. If your in the market for a vehicle, please do yourself a huge favor, and go and see Jason. Jason made the entire experience of purchasing a vehicle seamless. He is professional, knowledgable and friendly. He was transparent throughout the entire process; no gimmicks or sales pressure of anykind. He has also made it clear that service after the sale is equally important. He has personally reached to me to convey if I have any questions or concerns not to hesitate to contact him so he can take care of any issues no matter how small. He truly wants you to be happy with your purchase. I am. Thank you Jason Burns!

Justin Riley

Walking into the dealership I made it clear the type of car I wanted and my payment parameters. I worked with Ed Giroux directly and he made it happen as efficiently as possible. My first time signing on for a lease has been amazingly painless, highly recommended.

C

Rowe Hyundai provided the best dealer service experience I have ever had! Each person I spoke with was friendly and approachable. They did an outstanding job detailing my car. This combined with the great buying experience we had at Rowe Auburn will have me buying and servicing future vehicles here!

Kate Wagner

I am a fairly new customer at Rowe and have been super happy with my experiences. Customer service is outstanding!!! Jess works in the Westbrook office and deserves recognition. She went above and beyond the call of duty. I will definitely be back.

Mandi Nicklay

Most stress free car buying experience ever. If you can work with Matt Moody, do it. He was quick, patient and I never felt pushed or pressured into anything I didn’t want. Will in financing was great as well.

John Kellam

Lou Couture called me in response to my visit to the Rowe Hyundai website. Told him we were interested in looking at the Kona He set up appointment for Monday, August 16 in Westbrook We met him at 3 and he showed us a Kona and went over the features. We test drove the Kona and decided that it was too small after driving a Forrester for 11 years. He then showed us a Tucson and a Santa Fe. We decided to drive the Tucson. While we were gone he had our car appraised Because the computers were down, we set up appointment for Tuesday to see if we could make a deal. We met him at 11 as scheduled and he had everything ready and we agreed to the deal. This was the easiest dealing we ever had in 50 years of buying cars Lou was great to deal with - very professional and knowledgeable. We will definitely come back to him in the future and have already referred him to our neighbor who is starting her search for a new vehicle.

Anne Goff

During this uncertain time of the Covid virus, we knew our vehicle needed attention, but due to our age and immune status we were reluctant to spend time in the waiting room for several hours. Lexi set it up so our vehicle would be picked up, worked on, and returned to our home. The driver arrived wearing gloves, mask, wrapped the steering wheel, sprayed the interior, and used seat coverings. The technicians performed an inspection, a front brake job, oil and filter change, and exchanged our snow tires for our regular ones. They washed our vehicle, returning it to us in under five hours at a cost we felt was very reasonable. We have always been impressed with Rowe's attention to detail, but this time they went above and beyond!

Tom Bowker

Got my scheduled oil change and tire rotation. The sticker they put on for the next oil change had the wrong mileage. They only added 5000 instead of 7500 miles. My Hyundai hasn't been updated yet so I keep getting emails to schedule an appointment. No biggie.

Ray Mahannah

Just turned in my 3 year leased 2018 Hyundai Elantra Sport DCT w/Premium package, and leased a brand new 2021 Hyundai Sonata N-Line. As before when I worked with Leif O'Connell in 2018, he represented Rowe Hyundai with excellence, professionalism, and went above and beyond to get me the best vehicle, payment, and provided excellent service! He comes with my very high recommendation. He had everything ready to go when I got there, and turnaround time for getting back out the door with keys to my new vehicle in hand was 45 minutes. I highly recommend this vehicle too! If you are looking for a great midsized sporty/performance sedan, that is also comfortable to drive in, you will not be disappointed! Check out the car reviews too! This vehicle is no joke on performance, and is quick! Very fun car!

Lisa Carpenter

Had a lovely time with Jason and the team, they helped me get a new car that was coming in, made the process easy, total time was about 5 hrs between 2 trips. Efficient, kind, fun, and FAIR!

Dennis ODonnell

Excellent customer service. Lou Coture, internet Mgr. And Matt Hillyard, finance Mgr. were outstanding and went way beyond expectations. Lou even picked me up at the airport! TY Lou and Matt and the Rowe dealership. D O'D.

Saralynn Goetz

Jess at service was amazing. The service was fast and friendly all around.

Nikhil Shah

One word, Amazing! 🤩, Special thanks to Spencer Grinnell Jr. for the help to get my new car and providing me with an excellent customer service. I highly recommend for anyone who is in Maine and wants a new or a used car go to Rowe Hyundai and see Spencer! They have tons of options and would assist you until you find the right car! …

Jim Salt

ROWE SAVED MY VACATION. I AM FROM NJ AND MY RADIATOR FAILED. ROWE HYUNDIA ORDERED AND INSTALLED A NEW RADIATOR IN 3 DAYS AND WE WERE BACK ON THE ROAD AGAIN! THANKS TO ALL AT ROWE HYUNDAI FOR SPEEDY TURNAROUND ON MY VEHICLE.

Miranda Stein

Recently purchased my first SUV with Leif O'Connell. Fantastic experience. Super easygoing and straightforward. Took the time to listen to what I needed vs what I wanted, and then helped come up with the vehicle and game plan that worked best for me. 10/10 would recommend.... oh and LOVING the new SUV.

Salty Girl General Services

Great experience with Lou and Matt at Rowe. I appreciate the lengths Lou went to in helping me.

Rachel Pargeter

Great service, staff really worked hard to get my vehicle fixed ASAP and at the quoted cost. Jess in service is fantastic! Professional, friendly and kind. I strongly recommend!!!

J All

Walking into Rowe I knew it would take a miracle to make a deal considering my financial situation and the condition of my trade in. Within minutes I was introduced to Lou Couture. Professional, upbeat, and caring he worked tirelessly for the next several hours to make the needed miracle a reality. It wouldn't have happened without him and I'm forever thankful.

Mike Mulkern

This is my third Hyundai lease with Rowe, and I am completely satisfied. Everyone I've dealt with has been very professional and helpful. I think the best part of the leasing experience, is dealing with Jason Burns. I hope your upper echelon brass realize what an excellent asset this gentleman is to the Company.

Greg Applestein

Zane at Rowe Hyundai is an outstanding salesperson! He's wicked knowledgeable about the whole Hyundai line, he wants to please his customers, he works very hard to understand his customers needs/wants, and places them in vehicles that match their interests. We went to test drive a Kona and then the Tucson caught our eye so we test drove that. This was in July and we weren't going to get anything until August. We went back 2-3 times and Zane worked with us every time. We were torn between the Tucson and another make and model elsewhere and he was low pressure and very patient with us. All of our experiences with Zane were so good and he really works hard to get folks into the vehicles they want! Things were so good with Zane, my wife called him a week or two later to see if he had any hybrids and she went right in to test drive it and she drove it off the lot the next day! And, he worked with us to trade in our 2 leased vehicles toward the hybrid! Zane is hands down the best car salesperson we've ever had the pleasure of working with!!!

Sam Flores

I am happy to say someone reached out to me to correct the situation. I gave my honest feedback to bring to the attention of management. This matters as it shows they are willing to listen to their customers.

Brittany Mayou

I walked into Rowe Westbrook Saturday morning with absolutely no clue what I was doing or how the process of buying a brand new car even goes. I was greeted by Jim Mathews who helped me and I left with a brand new 2021 Hyundai Kona just a few hours later. I asked a lot of questions and he went over numerous deals with me until we found the one that met my needs. Danielle in financing was also super helpful and made the process quick and easy. Thanks for all your help, I love my new suv!!

Mary Ann Benson

Josh LaCombe handled the sales of my 2020 Tucson and did a terrific job. During the snags thrown at us by a recall immediately after I took ownership, he kept me apprised of the progress and seemed as happy as I was when it was resolved. He and the entire sales and service staff did a terrific job of making the process a pleasant and successful experience.

Cici Eberle

Outstanding all the way around. We couldn't be happier with our new car. They made the process fast and easy. I'll also add their service department is excellent as well.

Bonnie Bauer

Very accommodating and helpful. Service was quick and the waiting lounge very comfortable.

Vanessa Larkin

We traveled to Maine for our honeymoon and during the last half hour of our 6 hour trip, the check engine light came on. Knowing we had another 3 hours to Acadia the following day, we had to get it looked at. I found Rowe and an appointment was made the next day and early enough to accommodate our schedule! I AM SO GLAD! They treated us generously, fixed the issue quickly, and we were back on the road in under an hour. I can’t tell you how many times you go into these situations in a new place filled with anxiety. Thank you, thank you, thank you!

Armand Mercier

Made appointment for 2 recalls and state inspection. Told it would take 1 1/2 hours. I took a walk and returned in 2 hours with the car ready to go. John Carey was service adviser, took me on time and provided the service needed in the allotted time and left with no charges. Great!!

John Paul

Nice Selection of New and Used cars. Brought my 2012 Sonata in for Software updates and a shakedown. They were extremely informative and polite. The price for repair was higher than I could get done locally. Extremely busy, yet a good experience. I would recommend them for your new car buying. They have the technology and know their own vehicles they sell.

Alicia Ann

I gave Rowe 5 stars but didnt write a review. So, here goes. I've been taking my 2014 Hyundai sonata to Rowes service dept for 2 years. I've never been disappointed. Their service people have treated me with respect and professionalism every time. And their mechanics have always done a good job. I'm a stickler when taking care of this car, and this "stickler" recommends Rowes.

Lori Hebert

Service was quick and the charge was what u was quoted witch I was very happy with. Only negative thing was I had to call service Dept 4 times to try to talk with an advisor. The manager Jane called me back after leaving a message.seems like they should have other options so flutes don’t have to call that many times. Overall I am very happy with my service.

Jaime Braca West

I just moved to the area a few months ago but I’ve already been here twice for service; once for an oil change and once for a recall. It’s so easy to get an appointment. They had appointment times that worked around my schedule. I didn’t wait long either time. Best of all, they are super friendly! I’ll definitely come here for my future services and as soon as I am ready to upgrade my vehicle.

BellaRafe Ferandoz

Very friendly staff and professional service. Will definitely recommend to everyone.

Kimberly Soulard

Great communication and smooth transaction all around.

Cindy Lessard

I'm now driving my 4th or 5th Hyundai - and I have loved every one of them! I've always purchased and had service thru Rowe Hyundai and they are fantastic. Jason Burns is beyond great and truly cares about his customers; if given an opportunity I will send business his way without hesitation!

Bandit Wood

Since I purchased my Elantra at Rowe, it only natural to use the service center. Jessica and Josh are great! Always helpful and quick to get me a ride back home when the car needs time in the shop. Also if I have to wait, the waiting area is very comfortable! I tried the Quick lane twice, and wasnt satisfied. Philipe Dubois

Amanda Wilhelm

Best and fastest service I have ever experienced! My 2011 Sonata shut off mid drive with no noises or lights. The car just died. I contacted Jess at Rowe and they took the car in for service and informed me of 9 recalls that needed to be fixed. One being a blown engine. I figured it would take weeks to get the car fixed and able to drive. It took 2 days!! I couldn't believe the turn around! And my car runs better than it ever has! I'm so grateful for Rowe Hyundai service! I recommend anyone with a Hyundai needing service go to Rowe Hyundai in Westbrook. They are amazingly friendly and fast! Thank you!! <3

Marney Yanuszewski

I despise car shopping but Jason made the shopping experience hassle free. He's extremely knowledgeable, kind and helpful. Thank you!

Guy Cadorette

Professional, courteous and timely. Need I say more. I’d return to Rowe again for service. It was a wonderful experience.

Kenzie Townsend

Everyone who works at this dealership, both in the sales and both the servicing departments, are always very friendly and informative. My car has always come back in sublime condition and all the work that has been done to my car is quality and at a good price.

Pat H

I have always received great customer service at Rowe Hyundai. Usually able to get appointments for service quickly. Service advisors friendly and helpful. Customer waiting area clean and comfortable.

Ann-Marie Netto

Jason Burns was fantastic! He made the car buying process very simple. He was thorough and made sure to answer any questions I had. I would recommend him to everyone!!

Lori Pelletier

This is the 2nd Santa Fe I’ve purchased with Rowe Hyundai. The salesman, Jason, was awesome! Very helpful, knowledgeable and friendly! I also worked with Jim who was great to work with as well! Very satisfied with the service and my vehicle.

Ryan Dufour

I went in to buy a new vehicle and I received high quality service. The salesperson was engaged, friendly, and forthright with details. I have continued to receive excellent service following the purchase and would recommend this dealer to anyone interested in a new vehicle.

Jenna Lachance

Jess is the best. Seriously. I’m so thankful because my Hyundai has been....not my favorite car. But Jess and her crew always take care of it and me. Really responsive and I trusted everyone there.

nichole fairbanks

Very friendly and helpful here. They did a great job of cleaning out my cabin filter and getting rid of a bad smell in my car. I appreciate the great service and will go back in the future!

John DeRoche

We had a great experience with Lou Couture in trading up for a brand new Tucson Hybrid. The deal was quick and efficient. Lou is very knowledgeable! We highly recommend buying a new vehicle at Rowe.

David Dube

I had to bring my vehicle in for service. Although the service didn't take place on the appointment date, the folks at Rowe kept me informed. I will definitely recommend them.

Its Me!

ALL car dealerships and salesmen can fk right off. That aside if you do go here go see Brian, great guy, very helpful!

Richard M.

UPDATED Fast efficient and professional. Thank you for getting the exhaust replaced so quickly on my older car. Always great service. Jess in the Hyundai service department is great.

Chanelle Edgerly

Wonderful experience. Friendly people, who are very knowledgeable and unbelievablely helpful. Wonderful people to do business with.

Shelley McCollum

Having my car towed to your dealership due to that fact the dealership my car was purchased from was unable to work on a Hyundai was stressful however Rowe Hyundai's Jessica Malone kept me posted and up to date as things unfolded. She was excellent at her job and gave me peace of mind. Thank you !!

Nelson Megna

The work completed was of high quality, and the service department staff provided excellent support.

Dale Powers

Ed Giroux has taken excellent care of both my step-son and now my mother-in-law! He made sure to explain all of the options for purchase or lease and worked with us to guide us in the best decision. Thank You! Ed!! 5 Stars!

Kristin Maxsimic

My college aged daughter and I were traveling from northern Maine to Carolinas. Her car was loaded with personal belongings and a cat. 2 hours north of Westbrook I noticed her brake light was out. This was certainly going to be problem navigating NYC in rush hour. From the road I found Rowe Hyundai service and they squeezed us in. Not only were they exceptionally efficient, and friendly. They were so kind accessing the light through a packed car, Allowing us to entertain an anxious cat and get us promptly back on the road. I can’t say enough praising the service crew on August 13, 2020. They were fabulous! One less stressor in a crazy day. A grateful mom thanks you

Katherine Qartuccio

Easy and quick service! Anthony did a great job explaining what my vehicle needed and why. Super happy all around with my experience at Rowe Hyundai Westbrook and I would reccomend taking your vehicle here for service.

Derek Drollinger

I'm always impressed by how professional, knowledgeable and helpful the Service Techs at Rowe Hyundai Westbrook Quick Lane are. Kevin always makes sure that my vehicle gets right in shortly after my arrival for my appointment, and explains if there is anything to go over after the service, or recommended. I know when I take my vehicle in, i'm going to be treated fair and right.

Kim Williams

I just moved here and needed my oil changed. I set up the appointment onlie that was an 9k experience they did not answer everything fully. When I arrived for my service I was greeted as soon as I walked in and they were polite courteous and all about the customer!!! My questions were answered and I was extremely happy! Great job I will be back!

Danielle Bellefleur

I love the service department here! All of the service reps are wonderful and super accommodating! This is the best dealership all around! I will never buy a vehicle anywhere else! They all go above and beyond for their customers. Special shout out to Jim (salesman), Jess in the service department, and Phil and Steve In the quick lane, always super helpful.

Cathy DeLuca

After arriving at Hyundai for a scheduled end of lease appointment and finding out my salesman wasn’t at the dealership, I was approached by Jason who apologized for the inconvenience and ask if he could help. A few hours later I was in my new Kona..He was very professional and I will recommend him to friends, family and associates.

Steven Christmas

Superior Customer Service. They listened to my concerns and completed my scheduled work in a timely manner. The overall experience could not have gone smoother. I will definitely return in the future for further automotive service.

Robert Bennett

Very friendly and service was fast. I appreciated them finding time to swap the part that was flagged on the diagnostic and the advice about my car warranty.

Brandon Simpson

Consistently receive professional and friendly service from Rowe.

Matt Berube

Everything went great no issues! Lilly and drew are both great to deal with in the commercial department!

Michelle Tucker

I got into a car accident that totalled my car. Financing was difficult with an upside down loan, but Dan Edwards at Rowe, along with his team, made it happen. They worked really hard to make sure I got into a nice, safe vehicle for my daughter and I. Could not recommend more highly.

Anthony Chatwin

Lou Couture was awesome. He was friendly and professional, and worked diligently to find the vehicle we wanted. Lou and the team at Rowe Hyundai Westbrook made the car buying process a pleasure. Thank you.

Terry Robinson

Big THANK YOU to Ed Giroux and his finance team at Rowe Hyundai in Westbrook for assisting me & my wife with the purchase of our new Palisade!! The process was stress free and SUPER easy! Ed covered all the details to ensure our purchase was the right one for us. The Palisade is a sweet ride!! If your in the market for a 3rd row utility I highly suggest stopping by Rowe Hyundai and check out the Palisade. Ask for Ed Giroux!

Hanya Phillips

I worked with Jason Burns throughout my process, couldn't have asked for better service. They worked diligently with me for over a month to help me choose the right car. They were so patient with all of my thoughts and questions. Gave me a bunch of different ideas. In the end, they helped me walk away with a 2019 Hyundai Elantra. I don't know if any other dealership would have worked so hard to help me out. Very happy with my experience!

Karen Butfiloski

I was very pleased with the service I received at Rowe Hyundai Westbrook. They determined what was wrong and advised me of my options. No pressure to sell me anything I didn't want to service. Love this place! Made me feel like family!

Kevin Latendresse

Rowe Hyundai has made the whole experience of car servicing easy and efficient starting with the scheduling of appointments, email reminders about the appointments, fast processing at arrival, polite and friendly interactions, comfortable waiting room (with complimentary coffee and other refreshments!), an automatic check for possible recalls, a quick turn-around from start to finish, and then a free car wash. Their technicians do a great job price is right too.

cat herder

Very pleased with the service I received from the Rowe Hyundai service department last week. Polite staff, fair price, and speedy service.

Greg C

So far so good on my “new” used Elantra GT! I’m loving this car and the buying process went so well. Pre-Approved with CapitalOne Auto Navigator made things so easy, printed my offer and finance was able to keep me within the estimated offer range so I decided to add the full bumper to bumper coverage (mainly for electronics in the car) and I feel so confident in my ride now I never have to worry about the possibility of randomly needing a costly repair as electronics usually are. Brian was a great listener and didn’t “over-hype” the car or pressure me at all.

Sarah McLean

Great service, delivered in the time and at the price quoted. Service manager (Cheryl?) is super efficient and works extremely hard.

Irene Burnell

This place is AMAZING! Ed found me a great subaru outback that was perfect for my needs. Will did a great job finding me financing that met my budget. At the Quick Care I got wonderful service from Kevin when I needed a tire replaced. These people go all out. Great Service.

Mark Oliveri

A+ treatment from the folks at Rowe. After a recent total loss on our other car due to an accident, Rowe's team had us in a new car in no time! No haggling and everyone was happy! Good people at Rowe!

Salali Rhodes

We have bought 5 cars here over the past 4 or 5 years and we have had a great experience every time over the past 5 years with Rowe. Bought 3 elantras, a Ford fiesta and a Ford C-max and they take very good care of their customers. Work out numbers so you can leave in the car you want, and just generally nice people to work with! Highly recommended.

Dell Michael

Lou Couture was a BIG help!! He listened to everything I said, found me the vehicle I wanted and explained every feature to me!!! I will definitely being looking for him when its time to trade in again!!

Steven Reiff

Ed Giroux was hands down the best salesman we have ever dealt with. Ed was very professional and took the time to go over every aspect of the vehicle. Great job Ed look forward to doing business with you again.

S M

Bought a Palisade from Rowe Hyundai with help from Ed, who handles internet sales. Found it through the cars.com app. Hands down the best car buying experience of my life. Thank you very much for making this worth the trip from NYC to Maine!!

Kate Libby

The staff at Rowe, both on the phone and in-person, was helpful, considerate and efficient. I greatly appreciated the desk and WiFi access that allowed me to complete my work for the day while waiting so I could enjoy the rest of my evening.

Nick Rushforth

Time and time again you here stories from people who have had terrible experiences with car dealerships and pushy salesmen. This was not the case at all with Rowe Hyundai. My journey for a new car started off online, where I did hours of research on what type of vehicle I wanted and what dealership I wanted to go through. The first dealership that stood out in my search was Rowe because of all the great reviews -Especially for Leif. So, I made an appointment to go in and talk with Leif and the first thing he said to me was "I just want to let you know I'm not like other salesmen, I'm not going to push you into a sale. I'm here for you so why don't you tell me what you'd like and I'll help you get there." He stood to what he said that first day and over the next week went so above and beyond his job description it amazed me. An example of this is he would keep me updated and in the loop constantly when I was applying for financing. I mean he was emailing me and calling me on his own personal time and after business hours just to make sure I was comfortable and up to date. Another example is when I did purchase my New Hyundai Veloster my Fiance was with me, he looked at her and said "hey could I borrow the keys to your car" shes like Okay, then he went and ran her car through the car wash just because that's the type of person he is. Most people will tell you that buying a car is an extremely stressful process. I'm here to tell you that I had more fun talking with Leif and the other guys and gals at Rowe than a person should spending so much money. My point is that they are good people, selling a good product, who are willing to bend over backwards to make sure that the deal is RIGHT for YOU. I sincerely thank the entire team at Rowe Hyundai in Westbrook - I absolutely love my new 2015 Hyundai Veloster Nick Rushforth

Jeffrey Gillenwater

Second car I’ve gotten there. Jim Mathews was incredible to work with, and the whole team took care to make sure the process was quick, efficient, and trouble-free. Great people selling great cars.

Amy Doyon

From the time i walked in until the time i picked up my car i was treated amazingly!! They were the only dealer that managed to get me into a car. Jim Mathews was fantastic! He kept me informed of what was going on and he was always kind. All in all my experience has been extremely pleasant.

Peter Simmons

We are excited to find Rowe Hyundai. We just moved to the area and they did a great job. Seemed very high integrity which is the highest quality we were looking for.

Nicholas Chasse

They didn't yell at us. Their desk clock was an hour ahead. Spencer had fake spilled coffee on his desk that wasn't cleaned up. But everything was great!

William Wegener

I stopped in looking for a used car and I ended up working with Zane. He was extraordinarily helpful in making sure I got into a vehicle that fit my budget and my needs. I am very happy with my new vehicle and I hope to work with Zane and Rowe Hyundai again in the future.

Julia Bassett Schwerin

As a new lessee of a Kona, I want to give a shout out to Ed Giroux, my salesman, who is the real deal. He spent almost a whole gleeful hour going through the nitty gritty features of this tangle of tech and setting up my preferences. Ed served up each grand slam feature like Jimmy Connors on a first serve at Wimbledon, gauging my reaction. Of course, I am pretty tech savvy, but some of the stuff clearly blew me away and when he could sense I was impressed, he beamed. He genuinely was proud of his product. Ed is knowledgeable, experienced, and doesn't talk to you like he learned some scripts on spinning customers in sales school at all. As a real estate broker, I appreciate Ed's professionalism and am lucky to work with him.

Jason Finoia

I couldn’t be more happy with my experience at Rowe Hyundai. No pressure, worked with my budget, and everyone was friendly. I worked with a gentleman named Michael Pelleteri, and he was first class. If you are looking for affordable options, ask for Mike!

Darcy Watson

Great service every time!! Jess is amazing and so is the team!! Thank you for all you do. I will always come back to Rowe Hyundai Westbrook!!

Adam Doughty

This is the 3rd vehicle I have bought from Rowe. The first 2 were Ford trucks that I got in Auburn. The 3rd is new Hyundi Sonata that I purchased in Westbrook. At first I was reluctant to go anywhere but Auburn, but when I arrived, I was met by Josh. He was eager to help and very knowledgeable about the products Hyundai offered. After dealing with Josh and the rest of the sales team I can assure you, you will have a good experience regardless of which Rowe you decide to use.

Kenneth White

Spencer Jr. held a Hyundai Sonata for a week for me without a deposit. This made it possible to lease the car. Great friendly service and would recommend this dealer and salesman!

Mark Norcross

Zack was awesome to work with. No hassle No pressure and very patient with me. I would definitely buy there again

Marc Richard

As always, 100% happy with the way I am treated here. I didn't realize my registration ran out, and he went online and did the registration for me so they could proceed with the inspection. I was not expecting that. From sales to service, Rowe is excellent. I will keep coming back for sure.

Meredith Fuller-Young

We just bought a used Toyota RAV4 and are so amazed at our experience. Mike Pelleteri was a fantastic salesman. He went beyond his regular work for us! Every person that we met at Rowe made us feel wanted and important. If you are looking for a car we definitely recommend ROWE FORD! I know when the time comes again to purchase a car we will be returning to Rowe.

Julie Caufield

I have been driving a Santa Fe since 2001, all purchased at Rowe. Recently upgraded to a 2020 Santa Fe and every aspect of my experience was professional and safe. Ed Giroux answered my online questions quickly. It was a pleasure to meet him in person to complete the sale. Highly recommended Ed to all looking for a Hyundai.

Robert Clinton

I have been a customer at Rowe Westbrook for the last 6 years and I am completely satisfied with the Hyundai dealership and service. I have recommended Rowe to all of my friends. They have always done right by me.

Shannon McArthur

I worked with Leif O'Connell to trade in my previous lease and he was incredibly patient with all of my questions... And there were many. He maintained a proper level of professionalism while also being friendly and touching on all of my concerns, despite my mother's unpleasant disposition.

Grace Garcia

After a bad experience at a Hyundai I decided to try my local Hyundai( Rowe) and it was a completely different experience! Zane Sanborn and Chris Blanchard worked effortlessly all week to get me in my dream car. I am now rocking a 2018 Tucson and I couldn’t be happier:) 10/10 recommend to anyone looking for a new car! It was a fantastic experience!

Myra Gagnon

I've had great experiences with Rowe. I just bought my second vehicle from them and couldn't ask for a better people to help me find the right vehicle for me.

Irving Drexler

Happily rate your dealership 5 stars +. I'm 84 years old and have dealt with many Dealers who's service I would rate about 1 star or less. Recently engine lite came on in my 2016 Sonata. From there Jessica at the service Desk was uniquely cooperative handling the repair, loaner car and repairs in a Professional manner. Thanks.

Danielle Davis

2nd time having my Hyundai lease service here and couldn’t be happier. They’ve been on time and they are all super friendly and I love the car wash too!!!!

Susan Hathorne

Great job Jason. Got the car we wanted. Danielle in financing did a great job. Talked with lady in service which answered our questions, Great experience all around..

Moriah Park

I had to find a car fast because my was totaled in a car accident so I did research online and found my used Elantra at Rowe. Ed Giroux in sales was great- he answered my questions and helped me make my decision to purchase my Elantra a positive one! Ed wasn't pushy and didn't discredit my decision to buy a used car instead of a new one. Thanks Ed! I also had great help and patience with Courtney who talked with me online and passed me to Ed when I got to the showroom. Thank you Rowe Hyundai! You all are great and I love my car!

John Corgan

We had a great experience leasing a new 2020 Kona EV from Rowe Hyundai! Leif O’Connell was a tremendous help and handled all the details flawlessly. This is the way car-buying/leasing should be!

Dylan Cox

Normally car shopping is a drag. I enjoyed shopping with the help from Spencer. He made it fun and easy and I couldn’t be more happy with my experience.

Tim Martel

I really had a great experience at this dealership. Everyone was very polite and there was no pressure. I would highly recommend going here for your next car.

Jackie Spiller

Great experience! Seth was great! They were able to make it such an easy process!

Pam Klein

I am so happy with the amazingly quick service. Ed made it so easy for me. Ed was so knowledgeable and helped me every step of the way. Best experience I have ever had buying a new vehicle. I am a loyal forever customer now. Thank you!

Meghan D

John-Michael worked on my car. I had an oil change on my 2018 Santa Fe and was out in 15 minutes. Super nice and very efficient! Everyone there was very friendly! Highly recommend Rowe Hyundai!

Kristy S

The salesman who helped us was very helpful and highly recommend him; Zane! Wish the time spent there would have been shorter but overall not bad as they were short staffed as if every place right now and they were busy.

Caleb Rush

Looking for a relaxed, professional, no-pressure atmosphere to purchase a new or used quality vehicle? Look no further than Rowe Hyundai. My girlfriend I both purchased vehicles and the whole experience from start to finish was smooth and enjoyable. Zane Sanborn is very knowledgable and dedicated to world class service and he comes through!

Kathy Raynes

I recently leased a Kona from Rowe Westbrook. The sales associate, Ed Giroux, was fantastic. He got me into the car I wanted at the price I needed. This was the best car buying experience I've had in years. Thanks Ed. I'll definitely recommend this dealership and Ed to anyone I know looking for a new vehicle.

darren bennett

I love dealing with Jess Malone and Josh Blanchard at the service desk. They are always super friendly, knowledgeable, accommodating, and are the reason anytime I need any service on my vehicle I go to rowe!

Charles Collins

From Sales to Financing plan, Rowe Ford Team was extremely professional, efficient, and most importantly, friendly. Great car buying experience!

Boden a

Very nice employees and it was a smooth process in order to get the car.

Janet Rodgers

The service at Rowe Hyundai is exceptional. They are always ready to answer my questions and explain anything I do not understand about my new vehicle. Jessica in customer service is absolutely the best.

Daniel McCue

Great sales experience. Very cognizant of my time. Had cars ready to test drive when I got there and then helped me until I had a good fit on car and price. Worked with Leif - he was great!

Tammy Wilson

We had a re- call on our Hyundai and they got us in very quickly and were very nice and personable 😁5 stars …

Maddox Christy

Jim was a fantastic salesman he was honest and very accommodating to my wife and I. I would highly recommend him and the team at Rowe in Westbrook!

Laurie Atwood

All the stars aligned. I had been searching for a subaru with low miles and newer than a 2014 for 6-9 months when my aunt needed me to meet her at Rowe Hyundai in Westbrook where she was having service on her Hyundai (which she LOVES and she LOVES ROWE HYUNDAI). While chatting with her on the phone I googled Rowe Hyundai and saw they had a subaru with low miles...in the color blue i lked! I couldn't believe it! What are the chances of this? I texted and ED GIROUX texted me right back and before I knew it we had an appointment for the same afternoon and i now have the car i had wanted! It was sooo easy and they were so great! I HIGHLY recommend buying your car new or used from Rowe Hyundai in Westbrook. My grandfather always bought his cars from Rowe when it was owned by "Sunny" and it is still the family owned Maine kind of local business I like to support. Everyone I asked said Wally was just as nice as Sunny to work for. That means something to me as I have been working a a small Maine family owned business for the past 10 years and I like the owner / President of my company too. Support local businesses and buy your next car from Rowe Hyundai, they will treat you with honesty and integrity. Ask for Ed Giroux - he is a great salesman who will treat you right.

Lisa Turner

Dealer ship was professional but did not have proper stock to buy from. Would have been more efficient to check inventory before meeting. Good experience otherwise.

Jeremy Beaulieu

Leif is amazing! He does a great job of finding out what you are looking for in a vehicle and won't push the most expensive model/car on you, he truly cares and will listen to what you're looking for and guide you on the right path. He is great at keeping in contact with you as well. If you're looking for a new car, it would definitely be a good idea to seek him out!

Michelle Applestein

Our leases were up and we had been checking for a couple of months. And we had read some good stuff about the Kona. So we came over to check it out. Zane, answered the phone. Gave us a time to come in. He met us in the parking lot. He showed us the Kona and we drove it. It was ok. So for the heck of it we decided to take the Tucson out. Even though I was already sold on a mazda. But there were so many things connecting with us and Zane, we were all talking our heads off, we had a lot in common. So we drove the Tucson and LOVED it. And Zane. It’s important for you to be able to feel cared for when you’re spending so much money and he was willing to help a lot. And he still does, if we need help with anything. So thank you again Zane! Oh yea, a week later I was still looking for a hybrid, Tucson was going to be a lot of gas. And there was one left from the year before. Sooooo.... thanks again. Michelle Applestein

Eric Rollins

So my stepdaughter has been driving around in a 98 civic that her dad gave her! I was tired of worrying and watching her put money into a car that was still not safe! So I went online to look up what was out there. I believe it was 7 pm on a Friday when I look up Rowe. Before I could go to my next search Leif O'Connell called me. We had a great conversation of what we were looking for and set up a 9AM appointment.Leif was awesome and Rowe did everything they could to put our girl into a car . Spent 4 hours there and enjoyed the whole experience ! Unfortunately we couldn't make it happen for her, but we plan on trading in our cars soon and will tell all our friends about Leif O'Connell at Rowe!!! .

Kyle S.

So I wanna quickly tell you about my awesome car experience. I started my car search back in August 2014 when I bought a really bad PT-Cruiser. I had very little money, but everyone was telling me wait and I will find the perfect car for me. So I test drove and I test drove and finally settled on a Dodge Dart as a car I wanted in the future. After test driving 9 (Yes Nine) I finally was gonna call it quits, and drive my current car into the ground. But Saturday January 23 changed my car buying experience and opinions of car sales people in general. I finally found the Dodge Dart I had been looking for. I rolled up to the dealership expecting to be turned away or told what my budget was just like every other dealership had done. This nice salesperson named Leif came out and greeted me. I told him what I was interested in, he did not offer anything else...actually he said let me grab the keys. I was short on time and he knew this. I test drove the car for 15 min and when you know you found the one, you just know. Leif did not pressure me into buying that day I told him I was willing to place 500 to hold it and that I could be back on Monday to meet and talk more. He agreed! So the appointment was set and we were ready to go. I called him a couple more times that Saturday to run some numbers with him and the main thing that he said kinda shocked me. He stated "Kyle only you know how much your willing to pay, and I will help you get there" This was the first time that a Dealership put it in my hands to move forward. After not sleeping all weekend Monday finally comes. We sit down and crunch numbers and counter offers and ect. Finally I had my first set of numbers. I was not feeling those numbers and I was running out of time due to having to be at school. Finally at 1145 another manager comes over and is willing to take 2000 off the car, give me a an extra 1500 for my car, as long as I payed a little more. I was so willing to do this....this was my car. Now I need to mention not only was I able to get the car I wanted, but I was able to get it through my FCU that I was already using which was huge for me.....All in all this Dealership, the staff, and the managers are exceptional. I will go no other place for another car again!! Thank you Leif....you will be my salesman for life!

Diana Anderson

Overall was pleased. Got in and out in a reasonable amount of time. Tires were rotated but every tire has a different reading on it. They ranged from. 36 psi to 31.

Deb Shannon

I brought in my KONA EV to address 4 recalls. That is a LOT of recalls, which are the responsibility of HYUNDAI's mothership. The staff at Rowe Westbrook are super positive, friendly and efficient. They share information well and follow up promptly.

Richard curtin

Excellent service and I was very appreciative for provision of Uber rides to and from the dealership.Thanks.

Cody Proctor

I bought my Subaru crosstrek from Zane Sanborn here and it was the easiest most smooth process of buying a vehicle I have ever experienced. He was very professional and adapted to my dynamo personality and me wanting to be in and out. I would highly recommend seeing Zane for any of your vehicle needs.

Heather Tondreau

As always, Rowe Hyundai Westbrook provides quick, efficient, and quality care of my 2017 Hyundai Sonata. I will continue using them to maintain my cars longevity. I recommend their service and Quick Lane departments to others often!

Beth Wilcox

Had an appointment to fix headlight (2nd time this has happened) but Jessica is awesome and super fast at getting me in and out of the service dept. Much better than the "QuickLane" service. Love my 2017 Hyundai Tucson!

Cliff Malmquist

great experiences at Rowe, in a one year period we bought two vehicles from Rowe because of returning from overseas. We enjoyed our latest sales experience with Leif O'Connell and we have always enjoyed the service department at Rowe

Hunter Dionne

Josh at Rowe Hyundai is an amazing salesman. Very knowledgeable and carries himself professionally. Would definitely recommend him to anyone that shops for a car here!

Skylar Reilly

Had a young man by the name of Matt help me out. Couldn't have been happier with all the help he gave me. Love the new car he got me set up in and will definitely be back in the future

Meghan Sovay-Kendall

I had the pleasure of working with Leif O'Connell at the Westbrook Hyundai location and I would recommend him and his team to everyone. He is very accommodating and willing to take the time to find the vehicle you are looking for and to make sure that you get a good deal when you find what you want. I would highly recommend Leif and the Westbrook Hyundai team if you are looking for a vehicle!

Noel Hebert

Ed Giroux was fantastic. There were no games or hoops to jump thru, the process was swift and transparent. I HIGHLY recommend Ed to someone whom needs a high quality sales experience.

Juanita McDonald

Always pleased with every interaction at Rowe, from sales with Jason Burns to service with Jessica. Thank you! ~Phil S.

Catherine Clinger

Excellent experience with the Rowe Hyundai Westbrook staff for an effortless purchase of a new Kona. Great customer care, professional and friendly - refreshing!

Dolores Miller

We are always treated exceptionally by the service personnel. We travel extra miles to take both of our vehicles to Rowe Hyundai in Westbrook for all of our needs.

Michael Baillargeon

They were very good and were able to accommodate me very fast as well as servicing goes. And the work was done well. No problems

Diane Billings

Able to get an appointment quickly and they had the parts on hand which was great.

Deb Gordon

Jessica M in the Hyundai service center is amazing! I will always have my car serviced there just because of her! Thanks for always taking care of me!

Maggie Demetros

I worked with Brian and his team. Everyone was so nice to me and my family. Brian helped me find the car that was right for me and his team worked to help me finance a deal that worked for me. I highly recommend Brian and his team!

Tara Ferris

We went into Rowe looking at Hyundai Tuscans and ended up finding something better and more affordable. We ended up getting a 2020 Kona thanks to our Sales Consultant Ed Giroux. Great guy and he got us exactly where we wanted to be!

Chin Down

Had my timing belt done as well as 3 recalls on my vehicle. They had it done in 3 hours. Nice job Rowe.

Sarah Dodge

Jessica was able to get me in and out to fix a starter issue and it was all under warranty. I always have a good experience at Rowe Hyundai Westbrook.

Dave Keenan

Very friendly and honest treatment by salesperson and finance mgr

Brianna Baca

Brian M was great! So helpful, not pushy at all, didn’t pressure me in any way - helped me find the perfect car in my budget . He was awesome!

Troy Moon

Great experience purchasing a new vehicle. The salesperson was easy to work with and not pushy. Very happy with my purchase.

Caroline Teschke

I received absolutely first rate customer service from Ed Giroux. He was courteous, knowledgeable and professional. I could not be more satisfied, he is a asset to Rowe Hyundai. Caroline Teschke Leasing a Hyundai KONA Limited

Rob Tietjen

Went in to just browse and left with a brand new Elantra. Jim was extremely helpful and made the whole process as easy as possible.

Julie Willwerth

Excellent experience leasing my new Kona. Spencer and Brian made the experience straightforward and as stress free as buying a car ever could be.

Billfosssr Foss

I've been buying car's at Rowe Ford & Rowe Hyundai for the past 25 years,or more and have had very good or (Excellent service), they have some of the best mechanic around and the sales people are really friendly and knowledgeable they'll bend over backwards to get you the best deal they can. I would recommend Rowe to any one who's thinking of buying a vheical .

Kelley Despres

Everything was fine, felt bad for work others were told they needed and the costs were down right scary! I was lucky 🍀 …

Drew Rodney

Excellent! Very great to work with Scott Scharf. He was very accommodating, friendly and best pricing anywhere! The service provided was very genuine and sincere, and Scott is definitely willing to go the extra mile to help everyone.

Derek Marr

Beyond my expectations of customer service! Keith Jalbert the sales rep definitely set the bar high, and I would absolutely do business with him and the Rowe Hyundai dealership again...! Every need met and more so.

Michael Chasse

Just had my 2nd great experience buying from Rowe Hyundai in Westbrook. Highly recommended and while you’re there, ask about the pet squirrel!

Molly Bryant Roberts

Leif O'Connell did an amazing job -- he differentiated himself by texting and emailing instead of calling. My work makes taking phone calls difficult, so being able to keep communication open was key. Leif also went above and beyond, making a short introduction video that helped me make my decision where to send my business. He was personable amd professional. The process was smooth and simple, and I had my new Kona the next morning. I would absolutely do business with Leif again!

Mandy Jay

Great experience, no pressure and they took the time to listen to all of my needs and wants. Lou was a fantastic sales person and I highly recommend him!

Jeff Gosselin

The service department at Rowe Hyundai is always top notch. They're honest, thorough, and friendly. I cannot recommend them more highly.

Glenis Elliott

Excellent Customer Service as always. The waiting area is very clean and comfortable. The car was ready much sooner than I had been told it would be.

lisa evans-brantley

Mike Russo helped me every step of the way in deciding which vehicle best met my financial and transportation needs. He is very knowledgeable and patient Thank you Mike!

Steve Heinz

Fast, friendly service at a right price. What's not to like? I had expressed some concerns involving their service recommendations and what's in the Owners Manual. They were fully answered.

Gina Nuzzo (Gina Marie)

I just drove away with a gorgeous 2020 Tuscon! ED was seriously the BEST.. professional.. knowledgeable.. personable.. honestly everything you could want when buying a new car. If you are in the market for a car..ED is your guy!

brandon dorey

If you want a knowledgeable salesmen who can answer any of your car needs then I would recommend Zane Sanborn. Zane assisted me into finding the vehicle the best suited me and I am forever grateful. When it’s time to get another vehicle I’m definitely going to him again.

Jenny Rush

Very efficient service when I had my car serviced and inspected this week. I was in and out in no time. The waiting room had plenty of space to remain socially distant as well.

Bill Toohey

Best experience ever with buying a car. Lou Couture delivered everything as promises and was an absolute pleasure to work with!

Jo Ann Koniecki

As always fast and friendly service!

Norma Blood

5 stars! Josh Blanchard in service goes above and beyond. So happy with the sales and service I receive at Rowe. Thank you!

Catherine Flint

you wouldn't typically, think buying a car could be fun but wow! Everyone was great and Ed Giroux was the best! nice guy and made me laugh all day!

Aaron Coslet

Came in on a Friday night an hour before closing and spotted a truck that i had to have. Robert Labbe helped my wife and i out and stayed over an hour past closing to help us get the keys that night! Very nice experience.

Pat Dwyer

Great service from Seth Delivered as promised OUTSTANDING

Tiffany

Everyone was great and took the time to explain everything to me. They treat their customers very well.

celeste kennedy

Did both of our car recalls before our second appt. Good customer service

Adam Ward

Our salesman Seth was a pleasure to work with very helpful and extremely knowledgeable

Kim Woodward

Mike Russo was a spectator salesman. He made the whole process easy.

erin sullivan

So painless and easy. No pressure. Great price. Way cheaper than any other place in Maine or NH that I checked.

Steve Ziegler

When I leased my new Hyundai from Rowe, I was meant by Leif. He was so helpful and professional with my questions and concerns... He went the extra mile to make sure I was in the car I wanted to lease... He checked in with me on numerous occasions to see how I was doing with my new car... I would encourage you to ask for Leif when you visit Rowe Hyundai in Westbrook.. He is also from "The County" and played a great game of "hoop" while at Houlton High..

Jocelyn dawson

I had a good experience at Rowe Hyundai my sales consultant was very nice and so very helpful. He may my shopping for a car so comfortable.

Paul Rondeau

I have to say that Jason was wonderful to work with. He’s a no pressure kind of person and left me with plenty of time to think about various things as we moved along in the process. Thanks Jason Burns😊 …

Claudia Sienko

Rowe Hyundai has always taken care of our Santa fe spt since we have owned it. We will continue to go there for service. Five stars.

Jeffrey Gagne

Always top notch service and straightforward pricing.

Trevor Axelsen

I have been here since 3:45 pm and my car is supposed to get inspected at some point. It's 4:55 pm and my car hasn't been moved. It's being moved right now. Thats very good!! I can see the end of the light.

Daniel Dougherty

Always great and fast service.

Abdinoor Hussein

The best thing when buying a car is when the salesman is really on your side helping you find the perfect car for you. Keith was great and very understanding. I love my car it's awesome car.

Tom Sears

This team was extremely helpful and eager to get me into a new car that day. Friendly and professional. My wife and I will be going back for the next car :)

nick dalfonso

The Hyundai product highly recommended by my wife and several co-workers. PLEASE!!! Keep up the good work!!!!! Rowe Westbrook is great for purchase and service!!!!

Fred Shirrell

Rowe was very efficient in and out quickly as promised Jeremy was a pleasure to deal with

Samantha Sweet

Can't rave enough about what great care I got here! Jason got me in my perfect car with ease and fun!

Tammy Bellanceau

Rowe Auburn was amazing to work with. We love our 2018 Ford Edge Titanium.

Nicole Rodney

Very happy with my used Honda purchase from Rowe. I’ve owned the car for 7 years now and still love it. Scott Scharf knows his cars and is very friendly!

Kimberlyn Beaudoin

Matt Moody at Rowe provided me with a seamless car buying experience. 10/10 recommend!

Joanne Mutrie

Jason and Elizabeth were professional, and kind!! They were helpful, and they made my experience painless.

Michael Pugliesi

Professionalism, attentiveness, attention to detail …. And friendliness most importantly… a great experience in buying a car

Brian C

I stopped into the Hyundai parts department this morning as I suspected I blew a fuse but couldn't remove it from the holder it was in. The two gentlemen in the parts department not only helped me figure it out (we learned together), but also replaced the fuse for me free of charge. Thank you!

Jay Weisberg

My vehicle was serviced speedily and thoroughly. Staff is friendly and courteous. This is why I always return to Rowe.

Chris Dumais

Fantastic experience. Ed Giroux worked with us to find the Palisade we were looking for. Highly recommend them!

Rich COLLETTE

Always expierance a great place to deal with. Hats off to everyone who works for Rowe at Westbrook

Michael Russell

I'm very happy for the work they did on my box truck. They get the job done right the first time.

David constantino

Friendly comfortable and fast ! Thanks

Robert Ham

Lou was our salesman, he worked hard to make sure we got the trade I was looking for and made sure we got everything we wanted and then some Nice job Thanks

Danielle Hancock

They were awesome. So excited for my new vehicle. Friendly, professional, just wonderful people.

Gail Anderson

Positive at every level Jim Mathews was exceptional. Low key , friendly, knowledgeable !

M Pardue

Total professionals… comfortable wait area. This is where I have all of my auto maintenance done and they don’t disappoint.

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