Reviews of Mercedes-Benz Scarborough. (Car Dealer) in Portland (Maine).

Mercedes-Benz Scarborough

887 Reviews

358 Comments

Car dealer

Car dealer

137 US-1, Scarborough, ME 04074, United States

Description

Information of Mercedes-Benz Scarborough, Car dealer in Portland (Maine)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of Mercedes-Benz Scarborough

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Reviews of Mercedes-Benz Scarborough

Romond Graham

Mark Watson delivered a great experience. He exceeded my expectations and glad we went to this dealership first. Mike Ferraro from financing explained perfectly the details and we love our 2021 C300. Thanks for all of your patience and hard work, will be back for another vehicle.

Kimberly Sloan

Hands down the best and easiest car buying experience - ever! We purchased our second GLC300 coupe from MB of Scarborough on 12/17/21. We worked with Tom McCoubrey & Mike Ferraro and everything from the initial contact to the closing couldn't have possibly been easier. We had done our homework and already knew that the price of the car was more than fair, even though they're very hard to find right now. We also knew exactly what we were looking for for a trade in value on our 2018 and what we should get for an APR on the new financing based on our credit. They not only met but beat both on the first go. We were educated about the service plan and additional warranties but never once felt pressured to buy anything extra. It was presented in a way that made it obvious what made sense to purchase and what didn't. HUGE kudos to the way you guys do business. It would certainly be tough to go anywhere else now and I can't thank you enough.

M Nick

I went in knowing exactly what I was purchasing. Had found the car in the website asked that it be ready for me. Service was nothing special. Asked a handful of questions and got vague answers. specific safety questions from the insurance company couldn’t be answered with certainty which means I could have missed on a few discounts . Also asked specific service questions and answers seems vague and unknown. Sales associate was adamant that I give her a 5 star rating on this survey asking / reminding me several times through out our conversations and text and phone call- please note I am giving her a 5 star simply because she must receive an incentive for it which is why I assume she was so fixed on me not giving her anything other than 5 stars. The Finance person was about as cold a person as you could meet. He seems annoyed I didn’t want to exceed my 50k budget. Apparently 50k isn’t a large enough purchase to earn a friendly smile or a stitch of small talk. Or maybe that’s is just the vibe here as I also overhead the sales person sitting next to mine being unfriendly on the phone w his customer. All and all it was just a blah experience. Sales associate was responsive when I asked a few questions over Email and was kind to my kids. I think I’ve had a better experience purchasing a car 1/2 the price. My fingers are really crossed the service department is top notch.

sasyna hall

Working with Spencer was one of the best sales experiences we have had. He was extremely knowledgeable about the vehicle and was very responsive and patient for any questions we had throughout the entire process. We would highly recommended the Scarborough dealership and Spencer. 5 stars!

Joe Clarke

Christian was very helpful in my choice of cars as well as completing all of the necessary paper work. He was patient and very professional. Mike and all of the people at Mercedes-Benz of Scarborough were really great. I would strongly recommend them to my friends and family.

Paul Kean

Very professional and personable visit. When our car has a problem and it is dealt with as quickly as possible while you sit in comfort, what more can you ask for. Mohammed made our situation a pleasant experience and got us back on the road to our Florida vacation. Top notch all the way.

Heidi Cogean

Great service from Mercedes Benz of Scarborough ME. My service advisor had my loaner vehicle ready with seat heater on. He explained the B service and the cost. He telephoned later to discuss other problems that needed attention and quoted me the price. The waiting room is comfortable, neat and clean with amenities such as Wi-Fi and coffee.

Nicole Chunko

Had a recall fixed, and an oil change on my Smart car. They cleaned the car, and engine. Very friendly, and nice people. Drove from NH, only dealer around that works on Smart cars. I highly recommend.

William Smith

Our 2008 Mercedes was have engine issues. Misfire, stalling. Took it to another place, will mention later. Not able to repair. And charged $$$. Took it to Mercedes of Scarborough. Fantastic!!! Rebekah, our service advisor kept us informed of progress. Car is now repaired and running great! Thanks!!

Mark

Service was second to none, as always. Scott Joys is and has been a service manager and consultant who's work ethic and dedication are second to none. Every detail of service to be performed is always fully explained in understandable detail. I've worked in the public sector for all of my adult life and realize that customer service like this is priceless and hard to come by. Performing a job that is often thankless and sometimes trying, Scott and the team at prime have never failed in their effort to ensure five star service.

James Leavitt

UPDATE 10/13/22: Nick, the Service Manager, called and made things right. I am satisfied with the resolution and feel heard and valued as a customer. Upgraded from 2 to 4 stars. I am looking forward to a much better experience for my next service visit, as I’ve been promised. ORIGINAL REVIEW 10/12/22: First time bringing my 2018 c300 in for service and quite disappointed! First of all, when I scheduled my service weeks in advance, I asked for a loaner car and was told “no problem”. Brought in for the scheduled A service, which is oil change, tire rotation and check things out for wear. Arrived at 7am. When I asked for loaner, they said they didn’t have any. They called me an Uber to get home. I was bummed I didn’t have loaner but it was cool they took care of Uber for me. Later that morning I got a text saying that the car was looked at and it needed a battery. I approved the service via the link on my phone. Here’s where the frustration began. I tried to call to confirm they received my response and to find out when it would be ready. It me 3 times to get someone. Finally, I talked to a receptionist that confirmed they got the response and should be ready the next morning. Next morning I called to see if ready. Could not reach anyone. I kept calling. I texted my “service advisor” Multiple times with no response. I just wanted to get the ETA for when I could get my car. Called and left voicemails for my advisor. No reply. All day I called and could not reach anyone who knew anything about my car. At 4:30pm, I Finally got a receptionist in sales on the phone. Was put on hold for 20 minutes. She confirmed that my car would be ready at 5pm. I arrived at 5:30pm. Tried to check out but my “paperwork” wasn’t printed out. Waited in a chair for 10 minutes for front desk person to find my advisor. Advisor appeared. I Paid, got my car and left. Communication needs a lot of improvement. Simple courtesy calls go a long way. I hope next time is smoother. I prepaid my maintenance so I have to return. Hoping this was just a fluke.

Tasha Dolce

Can’t get a phone call back when you have an issue with service. Exceptional job when your being sold the vehicle but if you have a problem and brought it in couldn’t find anything wrong. Took a video of the issue and requested a call back and nothing. Asked for service manager no call back and than put to voicemail. Customer service seriously lacking. Edit: Had to return for an issue with my tire . Brandi gave exceptional customer service and took care of me and my vehicle on last minute notice and in a precise timing. Extremely grateful

Rick Kramer

We hard a wonderful experience buying from Mercedes of Scarborough. The service was exceptional. Watson was a professional through and through.

Amina Matthew

I had a flat tire in the middle of the highway with my 19 month old in the car. I called the Scarborough Mercedes’ dealership and David in parts was able to get the tire ordered and I was able to get it replaced the following day. David went the extra mile to look up the type of tire it was by searching the exact car I purchased from the dealership it was purchased from. Without his help, I am not sure what I would have done since the other dealership in the state was unwilling to get the tire done that quickly. The experience was excellent from start to finish!!

Jayne O'Connor

Extremely helpful in our semi-emergency situation. We had a water pump go in our sprinter van/RV during our vacation, and Scott and the technicians at Prime helped us immediately with options and service. They were cooperative and professional, and we were back on the road as soon as possible.

Paddy O

Took my 2019 airstream interstate GT in for new water pump and macerator as well as several other repairs. These guys did a great job. Everything now works!! Asked them to put a Prime Motor Cars plate on the front which they did because I have no problem advertising for folks who do such good work

Melissa Buckingham

Mercedes Benz of Scarborough went above and beyond - like they usually do! I was stranded with a blown tire 🛞 on the interstate and Mercedes roadside assist was not available. The team at MBS sent a service representative Justin, to switch my tire and followed me to the dealership. They put on a new tire - AND ran a service check on my fluids, washed my car and took 5 star care of me. I highly recommend this team - I am never disappointed with their customer service.

Tom Hogan

10/06/2022 Again Scott and his team had my work completed on time and just about spot on as to price quoted. Scott does a good job of explaining what should be done as well as the reasons improvements should be completed. 3/10/2021 Another service completed at 35000 miles. Also had emissions campaign completed. The work was completed when I was told it would be. Scott and the team did well updating me as work progressed. Also pointing out some items the may require attention in the near future. Service appointment to have airbag recall done. Happy to see measures being taken to protect customers and employees. Was told approximately 1 1/2 hours completed on time. Always happy with prime motors service department.

Barry Dikeman

Scott and team in the Service Department provided start-to-finish amazing customer service. This was my first experience here and they have definitely earned my future business. Excellent communication, fair and transparent pricing and a clean and professional workspace made the process perfect.

Paul Dudley

My family had an extra vehicle we did not need anymore in southern Maine. Instead of shipping it back to Florida we decided to take it to Mercedes Benz Scarborough to see if they were interested in purchasing it. We connected with Spencer Roe in sales and explained our situation to him. Spencer greeted us warmly, was extremely courteous, professional and most importantly got right down to business on helping us unload the car. Within 20 minutes we got a great offer, the paperwork was completed and we were on our way. If you are selling a car for any reason I strongly recommend you ask directly for Spencer Roe at Mercedes Benz Scarborough he is the best in the business.

Douglas Long

It was a lot easier to make an appointment and obtain service with Mercedes Benz of Scarborough than the prior owner. They were rapid in diagnosing the problem and had to wait for parts to come in. I was kept informed of the status and was notified when the parts came in. Their repairs were made within two days of the parts arriving. The overall time was from July 8 until August 3 when we picked up the vehicle. The vehicle is a Mercedes sprinter based RV with a diesel engine.

Judy Cote

We had our Airstream Interstate serviced and some items repaired. Scott is the ultimate service person and the repairs and service will all done without issue.

BEN

The next level of service can be defined by mine and my wife's experience at Prime Motor Cars. The whole team was excellent. The process was smooth and not at all pushy. Prime Motors Cars earned our business by providing an ease of shopping experience unrivaled by the competition. The car buying experience for us embodied what the cars represent!!! Special thanks to Jerry our salesman! Keep up the great work !!!

Sean Lester

I had a few issues with the service department that are being addressed. Through some back and forth communication with the service managers. I am updating this review to reflect them working with me to resolve my issues.

Diana Smith

It seems as though since the change in ownership, that loaners are hard to get. My husband and I have always found it helpful to slide into a loaner for the day, this also helps in advertising for the company. Mohamed managed to find one for me on my last visit in. This was relieving as It is hard to put your busy life on hold and not have transportation for several hours… please make loaners more accessible again! I appreciate Mohamed’s dedication to his customers and the outstanding service he provides! Everyone at Mercedes always tries to accommodate their customers as much as possible. After all, we will share our experiences with family, friends, colleagues. :)

Christina Schunemann

After a few attempts, we were lucky enough to be connected with Anthony Fennell and work with him on securing our new car. He was very responsive and stayed focused on helping us through the process - even traveling up to Scarborough on Saturday on his day off to help us take delivery. If you are looking for a new Mercedes, we recommend reaching out to Tony at Mercedes-Benz Scarborough today.

rita nielsen

Great service. For over 2 years Mohammed has taken care of my cars and sees that I understand the work needed and performed. I appreciate the loaner. I live 85 miles north and It would have been a long day in the lobby. Everyone at the counter is respectful and kind. My only gripe is when I bought my car I was sold by the sales team a dent and ding package. It covers very little and I will be seeking a refund.

Ken Sanchez

The sales person for my awesome buying experience with Mercedes of Scarborough’s name is Julie Corey. From the beginning of the process to the end Julie truly went out of the way to make me feel welcomed and comfortable through the process. I will definitely buy my next car from this dealership in the future, and with any luck get Julie to help me out again. THANKS JULIE!!!

Al Ol

I had very a pleasant experience purchasing Sprinter van from Anthony Fennell MB Scarborough. Anthony showed a good knowledge and was very helpful in making the right choice for me. My transaction was fast and smooth with MB financing. I will have complete trust in Tony's expertise.

Carl Schaefer

Great experience from initial phone conversation through the purchase to the drive home. The team(Robert, Tom and Bob) made everything easy. Definitely worth the drive.

M Walker

One of the best car buying experiences I have had!! The sales reps were so kind and accommodating. There was never a pressure to buy anything. The dealership was very clean and even had a nice waiting area for my kiddos to hang out at and watch a kid friendly movie while the sale was processed!! For anyone who has bought a car, the worst part is the waiting around, Prime Motors made it enjoyable! I will absolutely be back to purchase another vehicle in the future!

David Osswald

I had an engine problem with my car and Sam (and the entire staff) provided a great experience and took care of my problem while I waited.

Rhonda Green

I brought my car to Prime in Scarborough Maine for its annual servicing and inspection. The appointment was easy to set up, the car was serviced promptly and the service rep- Nicholas Dargie was so personable and an excellent communicator. A positive experience all around-bravo!

Bonnie Leveille

I couldn’t ask for a better treatment at Mercedes-benz in Scarborough. I’ve been servicing and purchasing my Mercedes-Benz for many years and I always get a warm friendly family feeling.

Nicholas Knight

I've never bought a car here but they most likely will have my business in the future. This place is extremely professional. Staff has never given me a problem or ever pressured me in any way when I just go in to drool over their inventory. Highly recommended.

Greg Seligman

A seamless transaction with a trade in & purchase of a beautiful C 350 Coupe. Spencer Roe was incredibly helpful & knowledgeable & truly wanted me to be happy with my purchase.This is a great dealership I highly recommend.

Big Mike

My wife and I recently purchased a mercedes through carvona. Absolute nightmare and canceled our order. Mr Watson and Mr wolf helped us get into a beautiful pre owned E350. We Absolutely love mercedes of Scarborough Maine and truly appreciate them helping us out. Thank you guys so much.

Isequiel Pinto

Christian Montessori was really helpfull giving ne instructions how to configurate all my car settings with my phone.

Abby Dubois

Sydney was so personable and made the car buying process absolutely seamless! I can’t say enough wonderful things about her and the team!

Teodor Axinte

Just purchased my new 2021 250 CLA this past week from Prime Motor Cars, and I couldn’t be happier with the services and the professionalism I have been welcomed with. I only went to test drive the car but I ended up leaving home with it a few hours later. Robert, the manager was very welcoming and introduces us to the sales person, Sam, who made the purchasing process seem smooth and made sure that we got what we wanted and that we’re leaving the dealership happy. He took the extra mile and worked with us around a price that we had in mind and was very agreeable and easy to talk to. Hands down for the great team there, will always be a pleasure going back in.

Chris Oelschlegel

Scott Joys is just phenomenal. He is a stand-up guy that takes good care of us and our 2014.5 Airstream Interstate Extended Lounge 3500. Scott and his crew can handle everything from power train to repairing window blinds in the coach. The staff is always professional. I hope that the Prime Mercedes leadership recognizes what they have in Scott. Please take good care of him!

Mel Irish Jr.

Thank you to the Service Director, Brandi, and the Assistant Service Manager Sam for helping me get my GLE taken care of. I am visiting family in town and needed some quick things done. Even with a very full schedule, they were able to accommodate me. I have visited many Mercedes dealers and I can say this was very easy. I would highly recommend their facility.

hannah ronan

Just got my Mercedes GLA and I love it so much! The entire sales team seemed very friendly and welcoming. My salesman, Roger, was incredible. He made my parents and I feel comfortable and provided a perfect buying experience!! He was willing to help and even delivered it to us! He was one of the coolest and nicest people I’ve ever met! Will definitely be recommending this location to anyone looking for a nice car and an amazing experience!!

Claire Crocker

I find Scott Joyce very responsive to our needs with our Winnebago view sprinter. We’ve had some ongoing issues related to an accident three years ago. He’s been wonderful getting insurance to cover the additional damage found. I feel I have a nice relationship with my service dealer.

Michelle Pelletier

Prime Mercedes in Scarborough, Maine has top notch customer service. Everyone is incredibly friendly and professional. They always take great care of me and my vehicle and most importantly I trust them. Highly recommend!

V Chava

Genuine Showroom, Best Customer Service. TAD - An Excellent Sales Professional to ask for!

Rob Hoffman

Prime Motor Cars has performed warranty and no warranty work on my Mercedes Sprinter. Their work is superb and they always explain what the service entails. Scott, the service manager, goes out of his way to make sure the vehicle’s service is completed in a timely manner.

Kevin

Mohammed Fakory remains the reason I get my car serviced at Prime Mercedes. He is able to balance that fine line being responsible to his employer, yet also to you as the customer, always honest about pricing and alternatives. We recently had an accident with numerous communication complications between the body shop and insurance company. We would have been unable to navigate this successfully without his knowledge and professionalism. He responded to our every concern. He’s a huge asset to Prime Mercedes. Ask for him if you are going to service your car there.

anthony constantino

Robert at Prime Motor was wonderful to deal with on purchasing our car. We walked in off the street and Robert welcomed my wife and me and it was the easiest experience we have ever had at a car dealership. Robert was fair, experienced, knowledgeable, charming along with being sharp as a tack on all things pertain to operations, upkeep ,warranty, service of the vehicle I ultimately purchased. The whole Prime Motors team in Scarborough Maine are great. When you go by ask for Robert Holzhacker ! You want be disappointed ..

Veronica Mower

On the road for work when my dashboard lit up, indicating a flat tire -- Debbie at the Service intake desk had my emergency appt within minutes of my call and upon my arrival, Nick & the entire service crew had me back on the road in record time! Excellent, professional and personable engagement each step of the way! Thank you Prime Motor for exceptional customer care!

James Smith

Nick is an unusually competent and accommodating service manager. I've owned Mercedes-Benz automobiles since 1975 and have experienced service from dealerships across the country; Nick is unique and ends up being the face of Mercedes Benz corporation for us, like all the other service agents in the Mercedes-Benz dealer network are for all the other customers. Bad service can and does ruin the experience of owning one of these machines. Hopefully Prime Motor Cars realizes his value - he is the main reason we bought our C Class from Prime a year ago, and the only reason we bring our cars to Prime Motor Cars for service. Always explains any issues, always willing to listen and try to meet our schedule. Can't say enough about how helpful Nick has been, and besides all that he's a nice guy.

Nana Bilonda

If you want to buy a mercedes always ask for Julie, she is the best. She will explain every details about the car you want and help you buy the car you like. I was so happy working with her. I bought a 2022 gla. Thanks Julie.☺️

Maine Patriot

Roger sold me my new sprinter for my business. No pressure, professional and honest. Paperwork was prepared and executed with precision by the finance department and I was given a tour of my vehicle which is not always done by dealers today. FYI, I have bought nearly 40 vehicles in my lifetime. Well done!

Dinny Herron

I have come from another state where I have had a relationship with my dealer for 15 years. I had been very happy there! However, I have relocated to Portland and was ready to purchase a new car. My former dealership where I have bought and leased cars for many years was great and always took wonderful care of me. I was so thrilled to have exceptional service from Prime Motor Cars in Scarborough. They have been receptive to me and have addressed all my concerns and issues from the manager, Jesse, to the super star salesperson, Spencer Roe to the financial manager, Mike. I have my new car and Spencer continues to help with my questions. I could not be happier and am thrilled with my experience and highly recommend Prime Motors Cars.

Robert

First visit to Prime in Scarborough. Had several maintenance items to address this visit. Nick was my service representative. He combines great customer service abilities with a thorough understanding of MB vehicles and their attendant mechanics. Nick expertly explained the situation to me and handled each one with efficiency. Although it’s a long drive from where I live, I’ll be back for my scheduled maintenance and maybe even to buy a new car one day.

Britt James, T

Spencer delivered old-fashioned service that’s hard to find. Kind, courteous, patient, and above all, professional.

Ashley

I really did not expect to walk out of there with a brand new Mercedes ... but I have been working on my credit for years and had a good chunk to put down. Bob was super nice, everyone was very friendly and helpful. Even waiting for the PIA RMV from MA, he was super understanding and helped every step of the way. My first new car buying experience and they made it excellent. Thanks so much Bob!

josh benthien

Amazing customer service and follow through on maintenance issues. The service department here is why I bought another Mercedes when it was time for a new car.

Thomas Cushing

Nick did a excellent job in handling my service needs! He ensured they understood the issues and found the right solution to my problem! One of the best service advisors I have had the privilege in dealing with. A great asset to the Prime team. Thanks Nick.

Franklin Ufitikirezi

Sam is a great advisor. Always willing to go that extra mile for a customer.

Gordon Winget

I needed a little adjustment to the hood of our RV and called for an appointment. Upon arrival I had asked if possible to get an inspection sticker do e while here. I had noticed is was overdue by a month. The brought the RV into the shop, and checked about the sticker getting done . Moments later the Service manager came and said they would take it in as soon as possible. There was a slight delay, due to all tech’s were already busy. They got the job done in short time, and I on my way again. I find the personal are friendly and thoughtful to the customers needs. It has been a pleasure working with them and will only take our RV there for any work on the Mercedes vehicle. They are top notch.

Sarah Willis

I was visiting family in Maine from North Carolina and my check engine light came on in my Mercedes CLS550. This happened on a Friday afternoon and I was needing to driving back home to NC that Sunday. The service center was fully booked through the weekend, but Adam made sure I was taken care of! I brought my car in on that Friday and it was fixed by Saturday morning without interruption to my travel plans. Adam and the technician who worked on my car had the repairs done that Friday evening by staying late to ensure I was cared for! Adam called and shared the good news relieving the stress of car issues and a 13 hour drive ahead of me. I appreciate the care for my situation and service I received. The technician who did the repairs ensured I made it the drive back to NC safely. Adam called today to make sure I got home to NC and to follow up on the repairs. The quality, service, and accommodation demonstrates the care for customers, reliability, and drive to exceed expectations! Thank you Adam, the technician, and Prime Motor Cars. You all went above and beyond and if I lived in Maine I would always have my car serviced with you and would want to purchase my next vehicle from your dealership because of my experience.

Rob Shaffer

Our appointment was for our Airstream Interstate camper. The problem was a restricted hot water system with very low flow. Primary suspect was the H/W mixing valve was clogged (this turned out to be true). However, the required part was not available (on back-order from Airstream), so they weren't able to complete that repair. I drove 105 miles each way to bring the camper there and had to stay overnight, so I was quite disappointed about that. Knowing the part wasn't available, I wish they would have rescheduled the appointment for when they'd be sure to be able to complete the repair. The other work was to complete the Mercedes emissions factory recall, and they did a very good job with that (as far as I can tell). I hadn't been aware of that, and Scott explained the whole thing to me when we made the service appointment. I was very happy with how they handled that. Plus we got a software update that improved some of the dash display features, and a nice clean freshly washed vehicle.

Matt Perejda

Exceptionally high quality products and service. Rob and the whole team went above and beyond by set me up with a prime vehicle and did everything they could to support me throughout the whole process putting my needs as a client first even when the transaction became challenging. The best or nothing.

Sandy Feil

Prime does a great job with service. Brandy, the overall Service Manager, makes sure that your needs are met and Scott, my service manager follows through to make sure everything is done right. Everyone at Prime from the secretary to the Manager wears a smile and is very friendly. July 1, 2021 I recently had a significant amount of service completed on my 2014 E350 convertible. My service manager, Scott Joys, goes out of his way to meet my needs, including arranging a schedule that worked for me . Nothing is ever a surprise and he gives me good advice in a way I can understand. A great guy to work with. Sandy Feil

Glenn Wilusz

For many of us, the thoughts of adventuring out on weekends or extended trips has eluded us with the recent pandemic. But when considering to purchase a beautiful Mercedes Metris , the all new Camper and Getaway Van from Mercedes Benz, Spencer Roe professionally assisted me with all the questions I had, and delivered more than just a product demonstration with features and benefits, he guided me into the realm of adventuring out in a luxury vehicle, with his own and other customers viewpoints and experiences. It was music to my ears and I would highly recommend Spencer if you are considering this or any other flagship vehicle from Mercedes. Thank you also to both Mikes and the entire team of managers and administrators at Prime Motors.

Philip Martin

Mohammed was great to work with. We brought the car in for a number of issues and each one was taken care of satisfactorily. Very pleasant and professional. We appreciate the high level of service we received.

Cheryl Fleming

Sam did an amazing job. He checked my car in at closing and worked hard to get it done early the next morning. He was attentive and forthcoming with suggestions and the process. I would use this dealership again and recommend to everyone I know.

Michael Hallet

Always a delight to visit. I wasn’t there for 5 minutes before I was whisking down the road in a brand new E Class. When my car was done, the process was just as seamless. My car was perfect and clean. Their commitment to a virus free interaction is stellar. Every time I go to Prime, I’m reminded of why I drive a Mercedes. Quite simply, the best.

Han Joo Lee

Spencer Roe from Prime MB did a fantastic job for me. The buying process with him was extremely smooth and no last minute surprise. My wife is so happy about her brand new 53! Absolutely recommend Spencer as a go to sales person for your MB Purchase. Thanks, Spencer!

Herb Cohen

Nicholas was flawless in handling a difficult situation. My house guest’s GLC300 warning light came on. It was Saturday and she lives in FL. When she called for an appointment, the receptionist relayed the info she had; no appointment today or next week and no loaner. I’m a customer so I called back and she suggested I talk to Nicolas. He was understaffed and would have squared her in on Saturday. We agreed on 10 AM Monday. We brought the vehicle in together. Nicholas made contact and within a short time completed the service. It may seem routine but my guest recently lost her husband and was very nervous and anxious about the car and how it was to be resolved. Juggling jobs and customers during these COVID times isn’t easy. So I appreciate the accommodations and service. And my guest is very happy.

Ann C Stewart

When I first arrived, I was brought right in. Have a seat, your Service Writer will be right with you. Sam came over, introduced himself and we talked about my car and why I was there. I had received a call Tuesday morning from Prime, the gal asked me for the VIN to make sure they had the correct part. Yes, we have it here in stock. See you tomorrow. Sam asked if I was waiting and I said yes. No mention of a loaner during any of my conversations with Prime. Off he went. I sat in the waiting area over 3 hours with not a peep from Sam. I finally went up to Reception and inquired about my car. She went to find Sam. Another 20 min went by nothing. Sam came out to speak to a couple that had recently arrived. He did not acknowledge me so I went over to him when he was walking away. I inqiired about my car. He said he would find out. A few minutes later he motioned me into his office. He turned the screen toward me and started to explain what the technician found. I looked at him and asked if strut had been replaced. No, it hasn't. We need to order the part. I let him know, again, the gal called me and the part was here for my car. He asked who called me. I didn't get her name, maybe someone in Parts Dept. As for the work that needs to be done, I had this list from my mechanic that went over the entire vehicle when I purchased it a few weeks prior. Hence, why I made the appt. Lack of communication, miscommunication. Yes it happens. But now at the 4 hour mark, my car had been sitting right outside the window where I was waiting. How long? Who knows. Then to be charged $171.00 plus tax for a list of what was needed and a car wash. I was not impressed.

Leigh Reynolds

My experience with prime motors is years long. But I never take the way they treat their customers for granted. From buying a car to servicing it there is no one who does it better. If you want an exceptional car, Mercedes has that covered. If want a place to take care of that car for years to come, Prime motors in Scarbough, Maine has that covered too. Thanks to the Whole team with a shout out to Brandy and Sam.

Len Wetherbee

I would give this review six stars if possible. We have been dealing with service advisor Scott Joys since the purchase of our Airstream Interstate and have been extremely impressed with the service that he has provided. Honest, straight forward and accommodating We are new to this type of vehicle and every question and curveball we have thrown at him he has dealt with patiently and professionally. Never over promises and under delivers, a pleasure to work with.

S1KRR

Talked with Jameson in the parts department, definitely one of the most helpful and patient people. Would not hesitate to do business with him again.

Susan Lamb

Mohammed Famory provided exceptional and quick service on my vehicle, when I arrived at Prime Motor Cars without a service appointment. Check engine indicator light appeared on the dash display. I hastened to the dealership as strongly recommended in the MB manual. I was helped immediately and treated courteously by Nick Dargle. Nick immediately reached out to Mohammed. Not knowing if the problem was serious, or simply a vent valve issue as suspected, Mohammed gave me a loaner, so I could resume my work schedule for the day. He was so helpful and reassuring. I greatly appreciate the care, concern and attention always shown to me at Prime Motor Cars. I am especially glad that you have Mohammed on your staff. Over the years, I’ve purchased 9 Mercedes, and could not imagine buying another brand of vehicle.

Derek Haskell

Sam Hersom was absolutely fantastic! He was a very personable sales specialist who assisted in all of the major processes of getting a new car. I would HIGHLY recommend him to anyone in the market for a new or used car. On the day of delivery; we dealt with Tom. Tom’s energy and expertise matched the level of Sam’s so the transition between the two was very simple and easy. We had been shopping for cars and deciding between where we wanted to get a car and it stopped immediately when Sam and Tom gave us the magnificent service you would look for in the sales industry, no games or gimmicks; all straightforward and honest information. Thank you Prime, Sam and Tom. You have gained a couple of new supporters of your work and we wish you many years of success.

Marianne DeCain Tarraza

Mohammed (service manager) always goes above and beyond, this time was exceptional. I am not the easiest customer requiring time and patience. He explained details, options and provided flexibility in which to proceed. The service center overall does a great job!

Andy Witham

I purchased a used Airstream from Prime Motors Scarborough. I have worked with Scott Joy's regarding warranty issues, regular maintenance, and most recently a recall regarding emissions. Scott is always on top of everything. He has followed through and communicated on all aspects and it has been a pleasure work with him. Andy W.

David Katz

Excellent service. Adam helped me understand the issues with my vehicle and offered options to both resolve the current problems and to get the vehicle back to tiptop performance. He was both knowledgeable and personable. I highly recommend bringing your Mercedes to Prime... be sure to ask for Adam!

Alexander Bloom

Would definitely recommend to anyone who owns a Mercedes to go here for service. Came in just for a simple oil change and left with a full 40,000 mile service for free. They could have just charged me for an oil change and let me go but they went above and beyond letting me know that the previous owner had 1 service left on it and that they would take care of everything. Mind you I didn’t even buy my car here or at a Mercedes dealer. That to me shows they truly care for you and your experience with them. Will definitely come back for future service and purchases.

George Campbell

Bob Holzhacker took the time to understand my needs and utilization requirements. I was allowed to test drive different vehicles by myself to determine just the right match for me. Experience was without any pressure and no attempt to push me into a higher array of options that I don’t need. Ended up leasing 2021GLA250. The leasing experience was exceptional thanks to to careful analysis of pros and cons versus owning. My 1st ever vehicle registration in Florida. All handled by Bruce. The online finance application also was easy and made the in dealership process better than I have experienced elsewhere. Car was delivered to me in perfect order snd Bob gave me a straightforward explanation of operation and synchronized my phone. Prime deserves a 5 star rating. Have purchased or leased dozens and dozens of vehicles in person snd online—- this experience was clearly equal to any in being customer focused. Would recommend Bob, Bruce and Prime to any one. Most importantly/ I LOVE my GLA 250!! Thank you Prime.

Jenney Pantenburg

I had a great experience purchasing my car at Prime Motor Cars and I think that was largely due to working with Spencer Roe. Spencer did an excellent job keeping me informed throughout the process and helped me to get exactly what I was looking for in my new vehicle. I had some pretty specific requirements for what I wanted, and I really appreciated not feeling pressured to buy what was on the lot. Spencer made me feel very comfortable and informed during the entire process, which was especially important in the COVID-19 environment. I would highly recommended purchasing a car at this dealership and working with Spencer!

pavel lichtenstein

We have just purchased a car from Spencer Roe at Prime Motors in Scarborough Maine. We have known him for some time and found him easy to work with . Even though the model we wanted to purchase was not available, Spencer managed to locate one for us . He was great to work with, knowledgeable, reliable and always available. So I know whom to deal with next time. Thanks Spencer.

Tina

Great customer service! Tom went above and beyond for us, especially when our night didn't go as planned and needed to come back again the next morning. My new lease was warmed up and ready to go. Overall a pleasant and smooth experience between sales and finance. Thank you!

Donald Jerome

By far the car buying experience I’ve had. The car is impeccable absolutely love it. Spencer did a fantastic job guiding me through the whole process. Addressed all of my concerns thoroughly. What a fun guy to work with. Bruce in finance, also a pleasure to do business with. Great advice and suggestions. Left feeling very comfortable and confident.

Cindy Cappelli

I had an awesome experience at Prime. I stopped in late on a Saturday just to do a quick walk through of the lot and wound up buying a Mercedes! To be fair, I was in the market but did not think I was quite ready to buy; hadn't even decided on a make and model yet. Jerry met us in the parking lot as soon as we started walking around. He guided us through a couple different models, encouraged us to take one for a test drive and discussed the features on multiple cars. The sales experience was no pressure and extremely smooth. Well played Jerry! We were hooked. Mercedes is definitely in the luxury category price range, but as they say.....you get what you pay for. And I did. I feel good about my purchase-don't have any buyer's remorse which is always a potential when buying a car. No worrying about whether I made the right decision, whether I got the best deal, whether I should have waited or shopped around more. Everyone at Prime is really friendly and very attentive to meeting and exceeding your needs and expectations. It feels genuine and you really feel like part of the family. All of my questions have been addressed and I'm now a very proud Mercedes owner! Thank you Jerry, Rob, Bruce and all the staff at Prime.

Bob L

We enjoyed a tremendous buying experience at Prime Motor Cars. Very professional, attentive staff that did not try to guide us toward a vehicle we weren’t interested in. Excellent communication, and very efficient purchase from start to finish. Spencer, Bruce, and the entire team we’re great to deal with. By far, the most pleasurable vehicle purchase process we’ve ever been through in 35 years.

david rawson

we had a good experience trading our car at Prime. a drive-by one afternoon led to a deeper investigation that saw a vehicle brought in from another dealership. once we finally got to the test-drive, the remainder of the deal went pretty well. i am disappointed that a week later we still do not have a Title number (and so can not proceed with legal documents); but, for the most part, the sale went smoothly, safely, and courteously.

Sonny Le Facce

After a not so great experience with a not so knowledgeable salesman, Robert did his best to help me out. For this reason I am bumping them up from 1 star to 4.

Mark

I purchased an AMG C63s from Spencer at Prime Motor Cars in Scarborough. Even though I live more than 2 hours away in Massachusetts, the excellent customer service that I received made it well worth the effort. Spencer made a video of the car I was interested in and posted it to YouTube where I was able to get a better idea of some of the features. Mike in Finance was also great. They were able to take care of the out of state registration without a problem. I would recommend them without reservation!

Alison Paine

Adam in service is great to deal with! They ended up having to keep my car for two weeks because of an unexpected repair and a part that had to come from germany. I had a loaner the entire time thankfully. Adam was great to keep me updated, even when I felt like I was bugging him he was always willing to answer my questions. I will say his personality made the experience much easier to deal with, although frustrated with not having my car he made it easier by always being kind and amusing. He even took the time to remember stuff that was going on in our lives and made sure to accommodate which was great.

Sid Bastian

If you’re buying a Mercedes Benz, you want to purchase it from Scarborough MB. What a wonderful dealership. Ask for Tony Fennell to be your Sales Consultant, he is vey professional and incredibly knowledgeable about the MB product.

HDJ

Recently purchased my first Mercedes GL450 and couldn't be happier all around. Sales and Service both have been exceptional to work with. They're top notch over there. Highly Recommend dealership. Very pleased customer!

Integrity Services

They would’ve gotten a higher score but I DID NOT like being informed via email as to all that my vehicle needed and then that was how i was supposed to pick what I wanted to do without speaking to someone. I have no problem with technology. But when the work would’ve totaled up to $11,000.00 in repairs (estimated) I really think I should be speaking with a person who can answer questions. On the upside the work was done in a very timely manner which is greatly appreciated due to it being a work vehicle. Scott apologized for the electronic response. Hopefully they learn from this and call beforehand, tell me an email is coming and then we will discuss.

Kevin Heffernan

I feel bad because this is a super delayed post. We bought a 2019 Highlander XLE from Mike P in February. To be honest, we had never been to the Mercedes dealership and we weren’t sure what to expect but everyone there was fantastic. Definitely a different (higher/better) caliber of service. They didn’t even bat an eye at us not buying a Mercedes. They were super helpful and talked through all the options for us. They were very fair on our trade-in as well. I was very excited to learn that for our next vehicle we can still call Mike P., even if were not buying a Mercedes— he said he’s happy to help us find whatever we are looking for. Whether you are buying a Mercedes or Toyota (or whatever you’re interested in) check in with Prime Motor Cars first. All the sales reps are great, but we highly recommend Mike P.

Marta Bukowska

One of the best car buying experiences we've ever had. Sandra Tholl was our contact at Prime Motors from the first phone call we made and we are so grateful for that! She is honest, professional, personable, detail oriented and made us feel very special and well taken care of. When we are ready to buy our next car, no doubt, we will use her again. You rarely meet people like Sandra these days, she is warm, she has great manners and understands what customer service is about. We left Prime Motor Cars with the car we love and feeling good about our buying experience.

Jeff Chute

We worked with Tony Fennell at Prime Motor Cars in Scarborough, Maine. At all times he was clear in communication, showed a lot of product knowledge...and made us feel comfortable in the choices we made. In addition, his post-sale follow-up has been most appreciated. He is an assett to Prime Motor Group!

RayGatsby

Bought a Bentley Mulsanne that a customer traded in from Spencer at Prime Motor Cars and had a GREAT experience. He face timed me to see the car, got me a good finance rate, and shipped it all the way to Los Angeles without me even having to leave the house. Car showed up in showroom condition and i'm VERY happy. Wish other dealers were like you. THANKS, YOU'RE THE BEST!!!!

James Buckley

I am nearly four years slow in publishing this review. I am from upstate NY which is a long distance from the Scarborough, Maine dealership. While heading out on a vacation, I ruined both the tire and the wheel on my Metris. I called the dealership on the phone from my hotel and they got me in early the next day for repairs as I was running the spare. The service was excellent, the prices were reasonable, the service staff treated myself and my wife with the utmost respect and there was a great selection of coffee and snacks. I highly recommend this dealership and would be pursuing my next trade-in with these folks if I lived several hundred miles closer to the dealership. I respect them greatly as the fact I was a stranger and had not dealt with them did not matter in terms of the fairness and care with the way my issue was dealt with.

Phil Smith

Service was performed on time and as described. Mohammed was very pleasant, knowledgeable, and kept me posted of progress. Transportation was provided to me on both drop off and pickup which was greatly appreciated.

David Khalili

Spencer Roe is the best salesperson one could possibly work with. He is super professional and top notch in this industry. I can not wait to purchase my other cars from him. I highly recommend him to any customer trying to find their dream car.

Stephen Phillips

A little miffed to say the least when I had to get an engine vent valve replaced in a vehicle with just 60k miles. A part typically wearing out in Mercedes vehicles, that should have been redesigned 10-20 years ago! And while it took a little longer than expected my Prime Motor service advisor set me up with a loaner vehicle, warned me that it might take longer than expected and Really Came Through going to bat for me to get a cost reduction on the part itself. My vehicle is a 2016 Metris, which if you do not know is the largest-small size work van available. I carry nearly 1200lbs of tools and supplies daily for my property management/caretaker/handyman business. As such, I can not afford to be without my vehicle. In short I am thankful for the attention, the service, and the professionalism I receive at my Scarborough Prime Motors Mercedes - Benz, almost as much as I appreciate what my little-big Metris van does for me. If anyone cares to know I wish held out for (during purchase) for dual side doors in my cargo version, and I could really use the blind spot sensors. So far the only gripe I have with this amazing van (besides the above mentioned part) is I wish it had larger wheels and beefier springs, but I must say, even fully loaded it handles the highway Great at full speed. Just know that it comes aligned empty, so if your like me and you carry a load, get an alignment ASAP or like me you’ll burn through the first couple set of tires before it dawns on you.

sandra silva

I got excellent customer service. It surpassed my expectations. They showed me how important I was for the business and they interacted me in a friendly, helpful and positive way. Tina is awesome. She ensured that I was satisfied and she was willing to assist and help me any time I needed. She made me feel more like a family member. I am very happy with Prime Motor Cars and would highly recomend it. Excellent!

Mike Stanza

Brought our Dodge Sprinter in and was impressed by the expertise and care taken by Scott and the service center. Spoke with me multiple times on the diagnosis and provided honest advice on what and what did not need repair. Can be hard to find knowledgeable Sprinter service...and Prime lived up to the name. Thanks Scott!

Chris Ledue

08/15/17 EDIT: Dan the GM has gone above and beyond to facilitate repair plus helped work with Toyota on Frame. Will update again when job is finished. Very happy that he stands behind their word high pressure , young salesman misinformed me to me about the frame being inspected by Toyota. My fault for not getting a second opinion. I forgot about it, love the truck. 8 months later need first major service, The service manager Brandi I believe, was very friendly but ultimately at the end of the day I had to call another Prime location to schedule the needed service. Dan the general manager did reach out to me which is why the review has changed, it was my hope and expectation that buying from a dealer would surpass my previous experiences buying private party especially in terms of after sale service

David Arey

Extremely happy with all the personnel that I have come in contact with. The loaner that I had for nearly 2 months while our vehicle was being repaired was fantastic. Our car is running very well, since the replacement of the entire electrical harnesses. Love the Mercedes and love Prime Mercedes . Thank You!!

Roberta Blake

Prime Motor Cars, Scarborough has been the best experience with a dealership that I have ever had in over 40 years of being a car owner. I especially commend the service I have received from Danny Doucette and from Brandy the service manager. They are a pleasure to work with.

Jeffrey Frey

Our most recent service visit was for a precaution recall on our Smart car. As this recall was still quite new, there was some confusion about how long it would actually take to accomplish. It is over an hours drive for us to Prime Motor Cars. When no loaners were available and it became apparent that the wait might be significant, our service representative, through the service manager, arranged a curtesy rental car for us free of charge! In the mean time, the technician working on our car finished the recall! A quick trip through the wash bay and we were on our way. How could you possibly ask for better service! My deepest thanks for everyone going above and beyond to make things right. All the best Jeffrey Frey

Reed Oestreicher

Prime Mercedes continues to deliver a customer service experience like no other. They stop at nothing to go above and beyond in everything they do. I have had wonderful experiences time and time again with their talented and dedicated team. I worked with Nick Dargie who was helpful in explaining and advising my service concerns. Would highly recommend.

Deborah Vallely

This is the third time I have purchased a car from Mercedes Prime. Everything was wonderful starting with my salesperson, Jerry. I am always remembered by name and everyone goes above and beyond to make sure my visit is perfect. Service calls are always done in a timely manner (usually with me using a loaner car for the day!) and the service staff is always friendly and professional. I love this dealership!

Lee King

Prime Motor Cars did an excellent job completing the maintenance work on my RV. I was worried that they would not be able to handle my 24 ft rig but they have a special Sprinter repair bay with equipment to handle it. Tony was my service advisor and he kept me up to date as the work progressed. He even pulled several other technicians to help complete the job so I didn’t have to wait as long

Jason Miner

My car buying experience was absolutely amazing. Sandy was extremely professional and very courteous. I experienced nothing but respect, knowledge and class! If you are in the market for a Mercedes , I cannot stress enough that this is place you need to go to. Working with Sandy was the most straightforward, lowest pressure sales experience I've been a part of to date. She was incredibly knowledgeable of all inventory on the lot, which made selecting a vehicle that much more fun and enlightening. I would highly recommend this dealership.

Jeff Goldsmith

This is an exceptionally well organized Mercedes dealer. I found a C300 Cab I liked on the CarGurus website, and worked with master sales person Mark Watson to get a good deal on it. I flew up to Maine, drove it, loved it and ninety well orchestrated minutes later drove it home. Despite their being nearly 800 miles from home, will buy more cars from them. Professional outfit!

Paul Naski

On our first day of vacation in Kennebunkport we experienced issues with our newer Metris van. We were coming up from Connecticut after a 3.5 hour drive so having vehicle issues in the last hour of the trip was certainly unnerving. Once in the area we called up around 2pm and we brought the van in around 3pm. Was out and back on road 430ish. Luckily the van was ok and we found out our oil change was overfill with oil which lead to our engine issues. So it was not a Mercedes mechanical issue or damage etc. Cant say enough about how appreciative we are that Primes staff, believe the primary contact representatives name was Scott, accommodated us and seemed to do all they could to get us back on the road again. If we lived in the area they would most certainly be the only place we have our Mercedes brought to in the future. Highly Recommended and hope my local Connecticut Dealer would be just as accommodating!! Thank you for saving the start of our vacation!!!

Lori Lewis

I purchased a MB GLC 300 from Prime Motors Cars in August and I waited to write a review until after I had time to see how the experience after the purchase measured up.I am always sure to be mindful of the next consumer before I write any review, but after thoughtful consideration of the entire experience, I am without hesitation to give Spencer Roe and the team five stars for superb service! Although it is unusual for me to give the highest rating, Spencer and the team at Prime Motors deserve it! Spencer made the car buying experience less stressful with his friendly manner, honesty and help with all the features this car offers. He continues to answer any questions with professionalism and candor without hesitation. Michael Ferraro was also very helpful, professional and friendly! Additionally, I have to also mention the Parts Team who helped make an unexpected appointment both uneventful and smooth, Thank you! This dealership is very honest, friendly and unquestionably top drawer! I would happily recommend them to family and friends! With respect and gratitude, Lori and Mike L.

Ronald Wood

Spencer was a professional from start to finish, a truly decent man. I would recommend him for anyone looking for a née or used vehicle. The entire Prime Mercedes Dealership was easy to work with. Thanks Spencer

Naila Aslam

Highly recommend this dealership. Spencer Roe understood the car design ideas and specifications for my new vehicle purchase. He facilited my requests and found the perfect car from a national MB inventory. The car was available within a week. Even during COVID the business transaction was seamless as was the introduction to the car. This dealership, Spencer, Bruce and the team has that level of service expected when buying a luxury car.

Anna Keller

Outstanding Service from Scott Joys. Trust is everything, and Scott is meticulous- completely on top of things, proactive, personable, and an excellent communicator. He keeps us informed, and was super accommodating with scheduling around my crazy work travel. I have every faith and trust in Prime (both cars purchased there have been a pleasure to own, convenient/affordable to maintain at the dealership). Brandi, the Service Manager, is also extremely helpful and unequivocally stands behind their work. I am truly grateful.

Stephanie Baron

Mohammed in service is very informative and everything gets done in a timely manner. He also removes my toddlers car seat and puts it in the loaner, which is very helpful. Thanks for making service appointments go so smoothly.

Anne Komer

We brought our Airstream Basecamp to Prime to check our water pump and brake controller. Got outstanding service from Scott Joys. Since there was no problem with the brakes or water pump, we weren’t even charged. And we found out what the real problem is, though there no quick fix. Many thanks to Scot and Prime for putting our minds at ease before we head back to California.

Phillip Garcia

Purchased a CLS 53 Edition One from Spencer Roe at Prime Motor Cars recently and I had a wonderful experience. It was a long distance purchase from Florida and Spencer could not have made it more seamless. He was quick to return texts and calls even on weekends. Excellent sales experience. Strongly recommend this business to anyone looking for a Mercedes.

donald hornblower

In February of 2016, I bought a used 2003 Mercedes 240 C Class from Jerry Lynde at Prime Motors Mercedes. He was great and I thought I got this vehicle at a very fair price. Then in November 2016, I brought in my Mercedes for transmission problems and sadly expected to learn that my vehicle was either beyond repair or that the repair bill would be astronomical. At first, I received an initial assessment from Prime that confirmed these fears, and I went on my way ready to write this off as an unfortunate life experience. Then a few days later, I received a surprising phone call from Prime Motors Service Manager, Brandi Lawler expressing great concern with my plight and asking me to bring my vehicle back in to reassess this situation. Over the next week or so Brandi had my Mercedes transmission taken apart and reassessed. She discovered that my vehicle needed less major repair, which she had done for me at no cost. During this time, she also provided me a new Mercedes as a free loaner that was much more valuable than my car. She even apologized to me when Prime needed a few more days for this repair. In my work, I deal with mostly nice people and businesses and organizations every day. I have never, however, experienced such superior service, caring and concern as I did from Brandi. To this day, this experience continues to amaze me.

Joanna Fox

I had a very pleasant experience at this dealership, especially working with Spencer . He understood what I was looking for and helped me find it . He was not pushy and I appreciated the pressure free car buying experience . Highly recommend checking out their inventory if you are in the market .

Craig Parker

Prime Motors did a wonderful job from start to finish. I knew what I wanted, they knew how to make it happen. Jerry in sales deserves particular praise for his friendliness, thoughtfulness, and willingness to work with me to get me into the car I needed. The atmosphere throughout is professional and respectful. I heartily recommend this dealership and hope to do business with them again in the future!

Jeremy Powell

I worked with George Van Syckel while buying my car back in December. I really enjoyed the car buying experience at Prime and both George's manager and finance manager were great to work with as well. I work in sales myself (so I can be critical of salespeople) and really appreciate how calm and relaxed George was while working with him. Since my purchase, Prime has done a great job on the service side for the car and customer service for my questions. I'd recommend Prime and ask for George.

LorrieJane Steward

Awesome as always. So helpful

Katherine Quattrucci

Not only are our Prime vehicles an absolute pleasure to drive, but we couldn't be more satisfied with the careful and contentious maintenance our service advisor Scott Joys oversees. If we have an issue, he promptly gets us in, gives us trustworthy guidance, and proactively addresses issues. We are grateful!

Stephen Weitz

we had a great experience buying a new gle350 4matic. the sales person was spencer roe. we were very happy with his kmowledge of the vehicles and extremely personable. we would buy another car from spencer.

Sara Lennon

Prime Motors were awesome! Service was friendly, professional, knowledgeable and really fast. We visited the showroom, fell in love with the all-electric Smart Car, and they reserved it for us right then and there. A few days later they expedited my paperwork and off I went in my brand new, all-time favorite new vehicle—coolest car on the road! The only caveat is that everyone in your family will want to drive it, so every day is a negotiation. I recommend the Smart Car and Prime Motor to everyone in the greater Portland area.

Karen Massone

By far the most painless, fair, professional and quickest new-used car/trade in I have ever participated in. Roger, Tony, Jesse - were all polite and professional. Had everything ready, worked within my limits and came to an agreement quickly. Loved dealing with them. Could not have asked for a better experience and I absolutely love my new truck. Thank you guys very much and love the donuts! :

Natalie Faulkner

Update: 7/28/18: I'm updating my 1 star review to a 3 star review. I cannot excuse the behavior of the 3 employees who treated me poorly that caused my 1 star review HOWEVER, the service manager, Brandi, gave me 5 star treatment and gave my car the service it should have had the first time around. She really was wonderful and apologized several times for what I had to go through just to get this annual maintenance done on my Smart Car. So, I will leave my old review but tell you that if you need something done for your Smart Car, ask for Brandi, as she will treat you with kindness and respect. - I feel I need to preface this by saying I own a SMART CAR, not a standard Mercedes. The reason this is important, is that apparently, if you own or are looking to own a Mercedes, this is the place to go. If you own a Smart Car, stay away from here, because they will treat you as second rate for your ENTIRE experience. I was told several times that I would receive calls about information I had inquired about regarding the annual maintenance done for my battery assurance program on the Smart Car and several times, I had to call them back because my inquiry was not responded to. I was told a call would be made to me to arrange a time to return my vehicle and instead, my husband was woken up by the car being dropped off. The inspection they did has NO paperwork and the message on my dashboard still shows that annual maintenance is required on the vehicle. I didn't originally feel it was worth my time to write a bad review, but it seems that nothing but horrible customer service has been dealt to me, simply because I am not a rich Mercedes owner. My car is a Smart car and I do not have any option of where I can take it for the annual maintenance, as Smart requires that only an AUTHORIZED DEALER can handle this, and there are no locations in New Hampshire, where I live. I really don't think my level of frustration is going to come across in this review, as I am a customer service representative myself and the level of service I have received here is appalling to me. EVERY TIME I CALL they act as if it is a waste of their time to have to speak with me. If one person was able to answer my question the FIRST time I called, I would not need to keep calling them back! At this point, the annual maintenance they just did needs to be fixed so it's no longer showing on my car that it wasn't done- and I need paperwork showing what they even did- and I can't even bring myself to call them because I'm so angry that I don't know how to get my point across without yelling. If you have a Smart Car, go somewhere else. You'll just be an inconvenience to them here.

Shannon Wright

We thought we were out of luck when our Roadtrek RV (built on a Mercedes Sprinter) broke down - the place we were initially towed to couldn’t help us, and the nearby Mercedes dealer wouldn’t take us. Then we were towed to Prime and I’m so glad we were! Not only did they fix everything in less than 24 hours, it was all covered under warranty and Tony also noticed that there was a recall for our airbags so he had those replaced as well. AND they gave our van a wash, so it was fixed and sparkling when we came to pick it up! Tony made sure to call us early enough to prevent us from having to book another night at the hotel which was so appreciated. Any time we’re in New England and need service we will happily go to Prime.

William Tracy

I've purchased a lot of cars and, where I work, I've helped others as well. Buying a used Mercedes at Prime was the best car shopping experience I have had. Almost all of the negotiating was done online or over the phone as I refuse to enter a dealership unless I have a pretty good idea of the price of the car, the value of my trade in, and how things will go. My total time at the dealership purchasing this car was under an hour. Art was nothing less then excellent in the delivery of this car. He asked for pictures of my trade so that he could have it desktop valued, he was aware that I knew the value of my trade in and we specifically discussed what I expected to get for my car. He also respected that I would not come to the dealership or get into painful negotiations over the last $1,000 on the table. The car is wonderful and, along with the dealership, has met all my expectations.

nancy connery

Last week I became the proud owner of a 2014 CPO E250 BlueTec sedan. It is gorgeous and a dream to drive. It was the fourth CPO Mercedes I've bought from Prime since the mid-1990s. My experience with all the cars, this dealer, and its service department has been exemplary but this recent experience was particularly nice. My original plan that day was to get a "check engine" light sorted out before my warranty expired. Since it was a last minute appointment, I did not arrange a loaner and had time to wander through the Prime "playground" while my car was serviced. Eventually, I began to talk with Sandy in the Sales Department. Several test drives followed. She offered no pressure and answered my questions with understandable information and asked others that helped me think about the next car I might like to buy someday. Well, that day arrived in a matter of minutes after she suggested that I try out one more option, which proved to be irresistible. Sandy and the entire sales team deftly guided me through an on-the-spot purchase process, which included a generous trade-in allowance for my well-used vehicle and attractive financing options. I drove my new car home the same day. Two days later, I came back with the title and accessories related to my previous car and asked Sandy if I could schedule a tutorial with her to help me understand all of the new technology and unfamiliar features on my new car. She did so immediately. It was very helpful. Thank you!

Vaughn Clark

I had a terrific experience purchasing a Sprinter van from Prime Motors. The salesperson was extremely knowledgeable and helpful throughout the entire process. I would highly recommend reaching out to Roger if you are interested in a Sprinter van.

Rob Guilmette

Worked with Spencer on a new purchase. He was very patient teaching me how to use my new car. Highly recommend this place.

David Puhl

Their work is good. Like all MB dealerships, it's expensive. The one thing I will say, if you need a loaner car: take it! they are very busy and your car will be there for quite some time.

Tina

Rob, Sales Mgr made for a magical shopping & buying experience... As did SPENCER ROE who went above and beyond in communications, expertise, service, professionalism, to make us feel good driving our new Mercedes off the lot. 5 star crew and experience! Tina

Paul Poburka

We broke down in our RV on our way from Virginia to Maine.The staff was very friendly and the facility was nice. Since our fix was simple and they had the parts, they worked us in. 2 hours later we were on the road again.

Sean Mullane

Excellent service as always from the team here at Prime Mercedes! From the time you enter the dealership to picking up your vehicle, always top notch. Brandi and Mohammed are great to work with.

K McNally

I brought my E Class coupe in for the Takata air bag recall and the steering bolt service campaign. My car was repaired quickly and was well washed and clean when I picked it up. Very professional people. Thanks for taking care of me and my car!

Tarlan Ahmadov

Jesse Freitas is the best! he takes care of his customers in high level of respect and dignity. I am his customer for the last 15 years and we have built a best ties that you can imagine. He knows my needs and find solutions in different situations. He called on my behalf to Mercedes USA corp. and advocate for the tires that was not good, and replace four of them. He is generous in his recommendations and I value his professional opinions and go with them. You are the best!!!! Much love from all of my family and friends, for years I referred tens of new customers to his door, and each of them were always happy. He provides his customer services in culturally and linguistically appropriate manners,and this make us, immigrants trust him. He is an excellent example for many his peers and Prime Motors should be very proud of him and be confident on his ability to grow your business. Happy New Year, my friend, Jesse. With loving greetings, Ahmadov's

Annette Daigle

I must say that Prime Motor Cars in Scarborough did an excellent job in helping me with my new Mercedes Airstream! Not only is this vehicle among the top-of-the-line, but so was my experience with them. Itay was patient and considerate of my limited purchasing experience. He is knowledgeable with the Airstream and answered all my questions. Brian in the service department was right there for me. The other staff that I met were very kind and welcoming. This personally was a huge purchase for me. But any fears I had are long gone and we are enjoying our new vehicle from Prime Motor Cars tremendously! I shall be back! And thank you very much!

Ovanes “Oncho” Kerian

I did deal with Spencer Roe from Prime Motor. He was extremely knowledgeable, professional, responsive sales person. This dealer will go to great extends to give you the best deal possible.Pleasure to work with Spencer and Mike Ferraro from financing. Thank you to everyone that was involved in the process.

L Morse

We switched from owning a BMW two years ago when we leased our first Mercedes at Prime Motor Cars. The difference in service and professionalism at Prime Motor Cars, as well as the outstanding performance of our Mercedes vehicle, caused us to continue leasing with Prime Motor Cars at the end of our lease. In fact, we switched from the C-class to the E-class Mercedes, and continue to be impressed by features on our new car that are absolute, pure luxury!! Our salesperson, Roger Gamblin, was courteous and professional. We felt we were his only customer, taking the time to answer our many questions and concerns. Prior to our appointment with him, he gathered information about our family's needs and "must-haves," and remembered details we had given him two years prior about our preferences and needs. He had a car he felt would best meet our budget and requirements when we met for our appointment. He was absolutely correct in his selection for us, and we are thrilled with our new vehicle. The whole process was relaxed, no pressure, and enjoyable. In fact, our 10 year old daughter felt like royalty, being asked her opinion and given hot chocolate and snacks. :-) Beyond the performance of our car and the professionalism provided, the people at Prime are REAL people. We needed service on our first lease and had difficulty with our schedule due to my mother in law becoming ill and subsequently dying. Our salesperson, Roger Gamblin, sent us a loaner vehicle while our car was being serviced and the driver presented from Roger flowers, chocolates and a card signed by several at the dealership expressing their condolences regarding our recent loss. We were so touched by this human gesture of kindness and compassion. With all of the above in mind, we will continue to be loyal customers to Prime Motor Cars.

Suzanne Cobb

I have been purchasing cars from prime for over a decade. The individuals that work at prime are personable, kind, authentic and efficiently help to transition their customers through the buying/trading process smoothly. Tony Dragoni has assisted me for several years at Prime in Scarborough, he is so passionate about his job and my interaction with him feels like family. Suzanne Cobb-Readfield Maine

April Paradis

This dealership is by far the best I have ever experienced. Nick Hirschy helped me and my family with our vehicle purchase. He was very professional, straight forward with no surprises. It is clear the employees here enjoy each other and there jobs which also speaks volumes about a company. Brittney also helped us with our interest rate and went over our paperwork. She was very thorough, pleasant and it was obvious she knows her job. I would highly recommend this dealership

Corey Dorais

They did a great service on my vehicle.

Michael Zilkha

Bob got me exactly the car I wanted as a special order in less than two months. The ordering, the pick-up and delivery were all seamless. He was a joy to work with as is, as always, Prime Motor.

Leandra Fremont-Smith

I was extremely impressed with how quickly my car issue was solved. Mohammed, did a fantastic job getting my car in to be serviced in a timely manner. He communicated well and kept me informed each day.

Andy Sevier

Another successful visit to the Prime Mercedes Service Department. Scott Joys and the Service Team did an excellent job from start to finish. The service is second to none.

Tim Mansir

Prime Motor Cars is hands down the best dealership around. World-class service from the second you walk into the door. We worked with Jerry, who we found to be very professional, charismatic, and knowlegable. He understood what we were looking for in a car, and put us into a beautiful Mercedes-Benz within our price point. Financing department was also fantasic and smooth to work with as well. After our experience at this dealership, we can honestly say it was the best car buying experience we have ever had, and from now on, we will be purchasing our vehicles at Prime Motor Cars. I would highly recommend this dealership if you are looking for a new/used vehicle . Thank you for really setting the bar when dealing with customers! We noticed it right from the beginning! 🌟🌟🌟🌟🌟

BC G

Samuel was most helpful a absolutely went above snd beyond. It was an absolute pleasure dealing with him. Prime Motors should be extremely proud of him and the manor in which he represents the company. Thank you.

Meo Poliquin

My first Mercedes and it wont be my last. The car is great and dealing with Prime is just 1st class. What a great crew. On every level they were professional and courteous. My sales professional was Art Starr and after five minutes he was like an old friend.

Jane Stevenson

An absolutely fantastic experience working with this dealership. Plus ... they have the most incredible selection of Mercedes Benz on their lot. We would highly recommend Prime Motor Cars to any Mercedes Benz, current or future owners. Our salesman, Spencer Roe, was a gem!

Mike Griffin

Tony Fennell was outstanding. He made the service call for our MB 3500 RV easy. Tony gives the customer confidence that your maintenance technician are going to do quality work. Recommend Tony for selection as Service Manager For the future. Very Professional. Based on his help I will be back for needed service calls.

Shohan Pervaze

Was stranded on way to Portland as our car broke down. Was able to drop the car off on a Saturday and car was fixed in 3 days. Expensive bill but Adam helped us as much as he could. So far car is doing well.

Alanna olivadoti

Professional without being too clinical or to stuffy - the associate was respectful and cordial and patient. He followed up and kept me informed of their progress. I’m very satisfied.

Richard P

I was impressed with Caitlyn my sales consultant. She had excellent knowledge of the many features and how they worked - she had done her homework. She was prepared for my visits, personable and professional. This was a refreshing change from some of the other sales persons I have dealt with over the years. So 5 stars. Overall, the dealership was similar to other dealers of this class of car and consistent with what you should expect for this level of vehicle. So 4 stars.

Justin

Sandra made buying a car an enjoyable experience. She was extremely knowledgeable about the vehicle and was a pleasure to deal with. Simply put, customer service was 11/10. The entire staff went above and beyond to make me feel like I was their number one priority. Thanks Prime!

Patsy Eldridge

I have always been treated with respect, fairness, and honesty at The Scarborough Prime service department. I purchased an Airstream Interstate two years ago from them. This is a costly, complicated machine! I did my part to learn all I can about the systems, and when several annoying defects seemed unsolvable, the dynamic duo of advisor Tony and technician Mitchell patiently and thoroughly solved the problems. In fact, Mitchell regularly takes the time to give me any practice/education I need on how to get the most out of the vehicle. Without them, I would have given up on our dream of retirement road trips across this great country. Shows just how important it is for a dealership to not just sell vehicles, but to support their enjoyment after the sale!!!!

Avi Grunin

I had a great experience with this dealer. Everyone was extremely friendly and pleasant, and Jerry Lynde specifically made the process smooth and easy. I would be happy to give him by business again or refer friends to him. I think this was one of the smoothest sales transactions of all the cars I've purchased.

Joshua Drew

What can I say about the people who work here...? I can some up my experience with them in one word: AMAZING AMAZING... Customer Service AMAZING... Professionalism AMAZING... Knowledge AMAZING... Workmanship AMAZINGLY Good at their jobs (ALL of them) Now I could sit here & tell you about all the things that they did right & the things they did well -OR- I could simplify it by telling you about the things they didn’t do well. If we were going with the latter of the two options, I would tell you that there isn’t any area of my experience with them that was unenjoyable. I don’t believe that a rating should be based on the answers you (as a customer) receive. The fact of the matter is that there are some things that are just simply beyond their control. Hell, I got a few answers that I didn’t care for, but if you consider the human aspect of my dealings with them, I would have to say that I was quite pleased with my experience. They are so knowledgeable & professional that they put many other establishments to shame. As I said, a rating shouldn’t be determined on the answers you receive, it should be based on the level of professionalism that you receive. I had an EXTREMELY poor experience with the dealership (NOT Prime Mercedes) that I purchased my E350 from, but when I showed up to Prime Mercedes in Scarborough, I was immediately greeted with an out of this world warm welcome. I hear all the time how one business or another treated their customers “like family”, but I’ve never experienced that. With the people here at Prime Mercedes, I felt so welcomed that it was damn near disappointing when my business with them drew to an end. Tom (in service) is a young guy who takes his job seriously & who’s good at what he does. He welcomes you & walks you through every step of the plan that they have with your vehicle. He treated me like family, better than the best waiter that you’ve ever had at your favorite restaurant. Simply said; Tom (in service) cares about you as a person & he wants for your experience with them (there at Prime Mercedes) to be the best that you’ve ever had. He’s kind, professional & knowledgeable. You can tell that he wants you to be comfortable with leaving your car with them & when you’re done speaking with him, you know that he is someone that you can trust & count on. WAKE UP Prime Mercedes & give this guy a promotion. He deserves it...!!! Brandi Lawler (Service Director) is so good at her job that I wonder why she even bothered to speak with me at all. I say this because when you get to be as knowledgeable & professional as she is, it’s time to move up the ladder. I had an issue with the vehicle I purchased (from a different dealership) where the rims on my E350 weren’t the AMG rims that they advertised as what was coming with my vehicle as part of the “sport package”. Within about 3 minutes, she was able to figure out that the original owners of my vehicle had swapped them out for the rims that are currently on it, a few years back. Even the dealership where I purchased the car from couldn’t tell me why the AMG rims weren’t on it or when they got swapped out. That in itself, was mind-blowingly impressive. In my opinion, Brandi is like a work of art: You can tell that she has worked hard on perfecting her professional obligations to the point that she’s made a career out of what she does for the service team there at Prime Mercedes in Scarborough. Somebody needs to thank her for being so AWESOME & she definitely needs to be recognized for what an asset she truly is. Now, I just want to make a point to thank both of these people. To Brandi & Tom (in service): Thank you so much for the attention, thought & time that you dedicated to me. I know that I’m not an easy guy to deal with due to having such a high expectation when dealing with people & businesses who are in the customer service industry, but you guys did AMAZING. I hope that the two of you continue to shine & excel within your careers. If anybody deserves to move up the ladder, it’s the two of you. Thanks a bunch, Joshua

Craig Goddard

Tina is a great sales woman. A pleasure to work with and very accommodating to my schedule. Stayed late to meet me for initial appointment and made sure everything was in place at time of pickup. Dan, the GM was very helpful as well. They certainly went the extra mile to earn my business. Thanks Prime Scarborough!

Ada Lau

I've been to multiple dealerships searching for the right car for nearly half a year. I finally found the right one here at Prime and had a great experience with Sandy purchasing it. The thing that puts Prime Mercedes OVER the 5 star mark is that they still continue to put as much care and attention to you and your car after you have paid the deposit. I've had my car for a year now, 13,000 miles in. I went in for an oil change at 10K and Mohammed gave me a tour of the facility to let me see where my car would be serviced. On a different occasion I asked for security locks on my tires and Sandy personally came to my office to pick up my car and drop it off after the installation. I am floored by how well they treat me here every time I visit, and how much each associate cares. 10/10, would be a Prime Mercedes customer for life.

Steven Rossignol

An awesome experience beginning with the phone conversation with Roger and then in person with a preset appointment. Comfortable atmosphere in the dealership with no pressure and friendly staff. Roger had everything done in a timely manner to get me satisfied and out the door with the right vehicle for me. Thank You.

Betsy Snow

Brought my 2012 sprinter van in for service and an 80,000 mile maintenance check. All my repairs were done in a timely way and Scott went out of his way to make sure we got our repairs done quickly and efficiently!

Shawn Smith

My service representative, Mohammed, has provided the most professional, courtesy, and exceptional service for each and every one of my visits to Prime Mercedes. Well done, Mohammed. Keep up the great work!

Rebecca Masterjohn-Gowell

Had a wonderful experience purchasing my vehicle at prime motor cars! Anthony Gowell knows so much information about the different models and years. A great resource for an honest opinion. He made sure he understood what I need in a vehicle and found exactly what I needed. I will definitely be contacting him in the future for my next cars 😊

Laurie Mason

This is the fifth Mercedes we have bought from Prime and we always come back. Working with Tony Dragoni is an unusually pleasant experience. Low key, attentive, not pushy but always working hard, hard , hard to get the deal. They had some real competition this time but they wanted to keep us as a loyal customer and made "a deal we couldn't refuse". The rest of the team, from service to finance, and the GM Dan, makes for a buying experience that we come back to every time. Love the place, service and the people.

Shawn Blevins

Excellent customer service. Catlin was my sales person that made my car buying experience the best ever. Thank you so much to Rob and the credit department for all the great service you gave me. I completely recommend driving there. I drove 2hrs away to make the purchase and I will continue to buy cars from Prime when I decide to do it again. Thank you again Shawn

Richard Josephs

Professional, thorough, detailed and kind are the words that best describes my experience today with Mohammed and professionals at Prime Mercedes. For over 10 years, the folks have exceeded my expectations.

2Chimbleys

I've had consistently excellent service for our Sprinter van. Scott Joys made things happen for my wife and I. I can't thank him enough.

Ed Jariz

Great vehicle buying experience!! We purchased a GLC 300 from Bill Carr. He is very knowledgeable of the Mercedes product line. He took his time to explain the operation of the vehicle systems before we left the dealer. This was the best car buying experience that we have ever had. I would highly recommend Prime Motor Cars and Bill Carr to anyone looking for a vehicle.

Scott Badger

Nick rocks. Very professional and knowledgeable. No matter how busy he is, he always makes time to chat (and listen). He sets the standard for exceptional customer experience every time I visit the Service dept.

Jeffrey Lee

Exceptional customer service. Would highly recommend going there for your next purchase. We used Roger for our cargo van needs. He went above and beyond to make you feel at home. Will use them again in the future.

Grateful

Good afternoon Scott! It was good to chat with you earlier this morning, regarding the importance of providing excellent service at a reasonable price. I must say, I have always been impressed with the service I receive from your service advisors and technicians. This morning, service advisor, Rebekah Reynolds listened to my concerns and immediately grasped their importance. In fact, she even apologized [on behalf of Prime Ford Saco] regarding a former advisor who gave me lousy advise. I suspect that he no longer works for Prime. Nevertheless, Rebekah addressed my concerns and even helped me regarding Ford Pass. And as for the technician, Josh, though I have not met him, I am pleased with his service on my truck. Scott, you have a great team and I'm sure that Stacey and Jesse [two service advisors I know] complement the entire team to provide excellent service for Prime's customers. Thanks again! Phil Andrukaitis

Magnus Dunning

Long time Mercedes Benz driver, and a Prime Motor Cars member for theee years. I can’t list more superlatives than I already have in my past reviews. Prime Motors personnel are just that good. This is the benefit of purchasing Mercedes Benz vehicles: you purchase the absolute finest support available to car owners. Prime Motors excels in Service and Customer relations. Thank you

Charlie Tufts

First class service from our long time Mercedes dealer and salesman Tony Dragoni. We have lost count of how many cars he has helped us our has or lease over the years. Great all around dealership.

Carol Waterman

This was our first experience with Prime and we were more than impressed. After finding a pre-owned vehicle that we were interested in on the website, we contacted the dealership. We live about 100 miles away, so we wanted to do as much research online as we could before driving down. Our salesman was George, and he worked over the weekend and even sunday evening to answer questions and send more pictures. We drove down and bought the car. Everything was clean and ready to go when we got there. The entire staff was friendly and the whole process went smoothly. We would definitely recommend Prime!

Joe Pelliccia

We came into the dealership ready to buy an electric Smart Car. Our interactions with the Sales manager and Financial Manager were informative and excellent. Our salesman added very little to the process and did not convince us that he knew much about the product.

Stephen C

We had such a great experience at Prime Motor Cars. Spencer Roe was professional, upbeat and very informative. He answered all of our questions and responded very quickly to our emails and texts. I highly recommend Prime Motor Cars and our sales consultant Spencer Roe.

Kristin Wolfe

I bought my first car from Prime in Scarborough and I absolutely love it! My agent Caitlyn was very helpful and super nice. All the staff I met that day were very pleasant and helpful, they made the whole car buying experience painless. I got a great car at a great value. Thank you so much to everyone at Prime!

Elizabeth Turesky

My experience with Sandy Tholl was superb. I consider her a friend. She was incredibly knowledgeable about every aspect of the car I eventually bought and was equally knowledgeable about every other car on the lot! Because of this, Sandy was able to compare and contrast how the different cars fit my needs and which would be the best one for me. Sandy was also accommodating of my busy schedule and similarly made me feel a welcomed member of the Mercedes well managed Prime Motors in Scarborough. Because of who she is, her integrity, kindness, astuteness, wisdom, sound judgement and knowledge, I was able to make decisions with surety. After I purchased my car, Sandy continued to assist me in learning about the many features, which I continue to appreciate.

Judith Woodbury

Spencer was very attentive and helpful for our purchase of our 2020 Airstream Interstate!

William Biggs (Bill)

I was looking for a specific car, and Prime had it in stock/online. I spoke to all parties involved (sales and finance) over the phone to make sure everything was good to go (I was picking up the car in Maine traveling from just outside of Providence). Best car buying experience ever!! Courtney (sales) picked me up from the bus station, and Dan (finance) set me up with the other goods. The car was ready, the paper work was ready, and I was out of there in less than a hour! No hassles, haggles, or games. And the follow up was just as professional. Outstanding crew over there, well done, highly recommended. bill biggs

Anna E.

Terrific experience purchasing a vehicle from Jerry and Rob at Prime. They both provided great customer service to myself and my parents. We were also pleased with the clean and comfortable environment of the dealership. Super!

Julius Krevans

We had a complicated power slider issue in a Winnebago Revel Sprinter conversion. They diagnosed the issue, arranged with an RV shop to handle removal and replacement of the kitchen unit by the door, and dealt with Mercedes warranty people to get the whole thing covered. We drive 200 miles each way to use them.

joy taylor

A few months ago, I purchased a Mercedes E350 Sports Coupe from Prime Motor Cars in Scarborough, Me. Having visited other dealerships, the decision to purchase my vehicle from Prime wasn't hard to make. The entire staff couldn't have been more helpful, especially Courtney Dixon, the salesman, and Sandy, who went that extra mile to make sure that I understood the intricacies of the car. It's a beautiful car, and drives like a dream. I know that I shall enjoy it for years to come. Thank you Courtney, Sandy, and all the staff.

Danny Hunt

I had problems with vibration in the vehicle dealer Road balanced all the tires still had a vibration and can’t explain it? Dealer did recall in missions control update fuel economy went down to miles to the gallon. Mileage came back up after two tanks but to burn off is still more frequent.

Ethan Raymond

I recently had a great experience with Prime Mercedes. I bought a used Lexus IS 250 a year ago. George Van Syckle reached out to me after being assigned to my account. I let him know I had to replace the front rotors shortly after purchasing the vehicle. He worked with me to split the cost of repairs. I was pretty disappointed last year when I had to get the car fixed. Because of him, I would recommend anyone to Prime. Thank you George.

Danielle Feeney

My son was recently looking for a new car so we happened to be in the area of Prime Mercedes and on a whim decided to stop in. My son found a used Saab that he fell in love with. For Prime Mercedes a $4,443 purchase probably isn't much for them, but for a 17 year old kid it's huge and the customer service at Prime Mercedes was great. I can't say enough good things about Jerry, he was super helpful and made us feel very comfortable. I would definitely buy another car here again!

little miss cantbewrong

Many thanks to Jeffrey Mclaury for such a positive experience this afternoon. I dropped in without an appointment, hadn't intended to purchase a vehicle today, but he generously shared his time, knowledge and experience to find an incredible vehicle within budget. I am overcome with gratitude for such a respectful and positive sales process alongside Jeffrey Mclaury, and appreciative of all the time he spent after papers were signed to acquaint me with the safety features, navigation, etc. Jeffrey and his team were thoughtful, considerate, efficient, and incredibly knowledgeable. It was truly a pleasure. Thank you! ~Anna

Chris Methot

I broke down on 95S on a Saturday. They fixed it Monday in three hours under warranty for nothing. Good thing too as the tow, motel and rental car were over $1000.00 Update: It seem I was in such a hurry when I picked up the RV I left the set of keys they had. I called, they had them and are sending them to me. Great people!

Brian Eng

The Service Team at Prime Motor Cars is world class. They set a high bar for themselves and then blow it away. All of the people are dedicated, super straightforward, honest and solution-oriented.

warren southworth

Upon arriving at Prime Mercedes, I knew exactly which car I was interested in. As I entered the dealership, I was met by Roger Gamblin, who immediately made me feel at ease, quickly obtained the keys and away we went. Throughout the entire process, Roger's demeanor was laid-back, highly personable, and welcoming. Overall, an excellent experience. I would definitely buy here again and will encourage others to do the same. Thanks, Roger!

Marnie Coleman

I recently had the very good fortune of meeting George Van Syckel, who sold me my first Mercedes. I was looking for an older Audi--never once thinking I'd be able to drive a 2014 Mercedes C300. The car is beautiful and a dream to drive, and George made it work for me. I was treated as a valued customer from the moment I walked in, and I can honestly say it was the easiest and most enjoyable car-buying experience I've ever had. I highly recommend George and Prime Motor Cars.

stacey dostie

Prime offers a car buying experience far superior to any other! It was a pleasure to work with my salesman. I would highly recommend this dealership and I look forward to working with them in the future!

Jaime Ryznic

Tina was excellent. Spencer was good. I really wish that Mr. Wolf would have placed paperwork in front of me or handed it to me rather than tossing each piece in my direction. He seemed not too interested in my sale, tried to describe my electric vehicle as having three cylinders and the color as silver (it is single speed electric drive and YELLOW).

B L

I brought my daughter's 2008 Smart Car in for maintenance and though it was a longer drive to Prime, it was the nearest Smart service center for her. The service advisors, Katie who I had on 6/14 for initial visit and then Muhammad on 6/16 were very professional and informative with what work needed to be done, as well as pointing out other issues and the service advisors were attentative and accommodating. The technician was also very helpful with explaining what the car needed. The extra drive was worth it.

Peter Yaz

Excellent customer service ! Fair price ! Friendly people ! Thank you bob ! Jessi and rob and mike are went out of their way to give me the best trade value on my car and also given me really good discount on our new beauty 2017 Merced’s Benz GL450. Wife and are very happy ! Thank you all for all your help ! Excellent team at prime motor Merced’s Benz ! Payam

Tom Jones

After going to several other dealerships over the past couple of weeks and not finding anything satisfying I dropped into Prime. Courtney Dickson met me and really put me at ease. He was kind, courteous, respectful and best of all extremely knowledgeable. He seemed to know exactly what car was best for my personality and my budget. There was none of the pressure on me that I felt at other dealerships. I will be buying my next car from Prime. Thank you Courtney.

Nick Mace

A trio of warning messages required a visit to our MB dealer in Saco, Maine. Rodent and other problems required a week in the shop and substitute transportation. Pretty grim outlook until Mohammed, the Service Manager, outlined the plan of attack and unknown causes that would be apparent only after some extensive disassembly. He was very helpful by providing updates and findings as problems were exposed as well as assuring us that, barring the unforeseen, we would not have to postpone our long road trip. He delivered. Mohammed was superb and the finest example of what a Service Manager can be.

Michael Cannon

I'm on my second car from here. While the sales experience generally has been five-star, the support the last few times around weren't to my Mercedes-Benz expectations. The service folks are too harried and little things go unnoticed. I'm mainly giving them another whirl because the second car has a maintenance plan.

Jerry Geist

Everything about my experience at Prime Motor Cars was 5 stars. From the moment we walked in to the moment we drove off was filled with positives. The sales people were knowledgeable with my car, even though it was a BMW in a land of Mercedes. The sales people were also very versed in the Massachusetts purchase/registration process so even though I was in Maine, I was prepped with all the necessary paperwork and information for my visit to the Mass RMV. Having been in the market for a car for a while and having done multiple trips to used car lots throughout Mass, the trip to Prime Motor was the fresh breath in an otherwise smoggy endeavor. Now a month removed from my purchase, and still satisfied I wanted to thank the team in Maine and let others know if you have the chance to buy from Prime, you won't be disappointed.

Art Litteken

I contacted Prime motors, pricing a used mercedes and talked to Courtney. I almost didn’t even call on that car because I live in Texas and figured that shipping would cost too much. Courtney was soo darn nice and personable though that we talked several times by phone. He told me of a new 350 convertible they needed to get rid of. November with snow on the ground, they needed to move it. Long story short I actually not only bought my car from them but a brand new one. Bizarre because I was not looking for a new car, never saw it or even met Courtney in person. They checked out great through the BBB and Courtney couldn’t have been any nicer or more helpful. My E350 convertible is all I expected it to be and then some. I have received several follow up calls and Courtney has talked me through everything on the phone that he would have done in person. As you can imagine, I tried to buy from our local dealership but they couldn’t come close to Prime Motors price. I would definitely recommend Prime Motors to anyone looking to purchase a vehicle, new or used. Thank You Courtney Art, from Wichita Falls TX

Betta Stothart

Mohammed and Scott at Prime Mercedes are two of the best customer service reps in the industry. Their professional manner, kindness and courtesy are remarkable!

George George

Mohammed The service manager was extremely flexible and helpful. He makes my stay there very smooth and took care of everything. Thank you So much and keep the good job!

Jimmy Keys

I had amazing service at Mercedes Prime Motor Cars in Scarborough Maine on August 31st. I am an entertainer and I was on the road on tour, when my engine light came on in my Mercedes Sprinter Van. I was desperate to have the problem fixed & it was Labor Day Weekend! Plus I had a performance that same night in Ogunquit Maine. Tony Fennell, my service advisor and all the team went above & beyond to help me get my van back on the road. Within a few hours the work was completed & I was able to make my show! Thank you to everyone at Prime Motor Cars, an awesome Dealership! ⭐️ ⭐️ ⭐️⭐️⭐️

Lynne Thompson

I am happy with the work, but it baffles me that a Mercedes Benz dealer promotes through the web and their mobile app to schedule on line. Twice now over the past year, I have gotten excuses that they don’t link/psync. Frustrating for the customer.

Andy Pappas

Used Car purchased in excellent condition. Very clean, obviously well looked after. Price was reasonable and our salesman Spencer answered all my questions, making for a very smooth transaction. Very nice dealership. Only negative was hard to find parking!

Mark Cobb

Excellent service, quick, reasonable and very professional.

Jon Robichaud

I really really wanted to give this place 5 stats because it's a MB dealer. Being an MB owner comes with perks for being treated above and beyond when you visit for service. My experience wasn't the case really as I visited for a routine 40,000 mile service. A part we needed wasn't ordered correctly so it wasn't installed and I wasn't going to stick around 4 days to get the right part in. The lady who was my contact wasn't on top of calling me back with updates or answers to questions I had...and She couldn't even remember who I was after I left and returned 5hrs later. When they were done with my service and had washed the van (standard practice), the inside passenger side was all wet. The person washing the van had left the window down. Once it was noticed he put the window up but DIDN'T wipe or clean down the inside mess he made. The needed service on the van was done right and to my liking thought. So for reliable service I'd say bring it in. But if you're looking for that little extra customer care be careful.

Kent Brittain

I am from from out of town and my E500 was leaking fluid from the rear end. I stopped in here to get it diagnosed after trying to get it diagnosed with the local independent Mercedes mechanic shop, (which was a disappointing and waste of my time experience). EVERYONE I came into contact with at Prime Motor Car was just WONDERFUL !! Karin was able to get my car looked at while I waited. The assigned tech, Chip, took me back to the lift and went over the problem with me. Elizabeth and Brian were more then professional in getting my car in and fixed after the parts needed came in. I would highly recommend this dealership over the local independent mechanic shop if you want the best service for you and your Mercedes !!

Valerie Greenwood

We had two recalls taken care of on time. We were given accurate information and you did everything when promised. Thanks! We’re off on our road trip feeling safe and secure!

Charlie McAloon

Called for service ..put on hold then cut off no call back.finaly went in for the part ..parts on order..only 2 in country

craig dame

Enjoyable experience! All my questions were handled with great care. Anthony Gowell was patient, friendly and very knowledgable. His calm demeanor & professional conduct kept me at ease before & after the sale. I feel I can easily approach him for any future questions as I begin learning how to get the most performance out of my 2016 Metris Passanger Vehicle. This is my second time buying a vehicle from Prime. Glad I came back!

David Morrison

My buying experience was excellent. The professional and courtesy service provided by Jesse Freitas and Brittany Roberts was outstanding. The Salesperson, George VanSyckel, was well informed and made the whole car buying process a breeze. As a member of the military, I would recommend this dealership to all my fellow Soldiers.

Richard Parks Anderson

Service was fine but didn’t feel safe having to wait in the waiting area with people drinking coffee without masks and made to stay in a small enclosed space to conduct payment. Just spent 4days in the hospital for lung infection...don’t need to get exposed this way...prime should be more organized to practice self distancing.

Lisa Marshall

I purchased a car recently from Prime Motor Cars, my first car in nearly 15 years. My salesperson George made the process as painless as possible. I am delighted with my vehicle and can't say enough about how nice everyone is at this dealership.

Michael Di Paolo

I just returned home after picking up my new car ( driving 170 miles each way) Was it worth the drive ? Absolutley ! I had the pleasure of working with Sandy Tholl on my new purchase. It was literally all done over the phone, before and after a great personal "pre purchase" video of Sandy describing every feature of the car for me. Brilliant! We have all had horrible experiences whem trying to buy a new car, and this had just happened to me at my local MB dealer. When I got home I started surfing the net, and discovered Prime had the exact same car I was searching for. I called Sandy, and BOOM … we struck a deal !! Do not hesitate visiiting Prime and do yourself a favor, ask for Sandy ! It's worth the trip !!!!

Delores Michelle Hannan

I have now purchased 2 vehicles from Prime and have always been treated fairly and with respect. Most recently Caitlyn was our salesperson and was great from the start. She built the relationship, determining what was important for us and worked to get the deal we were looking for. The dealership is dog friendly, which is important to us, since we always have our dog with us. Caitlyn even watched our dog and took him for a walk while we tried out our new car :) I would highly recommend Prime if you are looking for a new or used vehicle.

Pat Wheeler

We bought a Toyota Tacoma last November through Roger Gamblin, with assistance also from Jesse Freitas, the Service Manager. The process went extremely well and Roger actually delivered our vehicle to us over an hour away... He is very professional and I will certainly recommend him to potential customers! He has a non-aggressive, amical approach and we plan to continue to do business with him again for certain! He has totally changed our image of the stereotype, pushy salesman! Instead, we found him to be extremely sincere and helpful on every level of service! We have brought our vehicle there since for minor service and are very pleased with the reception we have received from Jesse as well! - We love the atmoshere with the balloons and flowers and refreshments... It is always so inviting, admid lots of smiling faces... We are treated with VIP importance, have our vehicle washed and vacumed as a free service while there, and always made to feel special!... a great place to do business... Thank you so much... Roger, Jesse and Prime Motors!

Tom Welch

My wife and I test drove an SUV at Prime Mercedes but found that it wasn't what we were looking for. We ended up finding exactly what we wanted at another dealership later the same evening and mentioned this to our salesman Roger Gamblin and Sales Manager, Robert Thibodeau. Within hours, the vehicle we wanted was purchased by Prime and delivered to their dealership. We bought it the following day. Prime went above and beyond to keep our business and make the experience enjoyable and stress free. We will continue to do business with Prime in the future. We thank Roger, Robert and Tony for everything!!

Luis Sarmiento

Always a great time meeting up with Tony Dragoni and Rob Thibodeau. Very pleasant experiences, sales and service. I have been fortunate to acquire 4 AMGs through the years. I may consider the ICE - electric versions in the near future.

Holly McNally

Had an appt wAs was taken promptly to check tire pressure. They recalibrated everything and explain in detail by my customer service rep. Mohamed. Always a pleasure. This is our 3rd Mercedes purchased here and won’t be our last

Gary Polonski

Prompt and professional service. Appreciated the phone call to remind me of a due recall and easy service scheduling. I’ve been quite pleased with this dealership from purchase to vehicle maintenance.

Bettina Doulton

Prime Motors did a perfect job servicing my car. Tony was communicative, ensured I understood process and budget, and managed the return delivery better than expected.

John Corey

Mohamed is the ultimate professional. A pleasure to work with him. Prime is just the best. Janet and I have been dealing with them for 10 plus years

Bill Rose

I've dealt with all/most of the Mercedes dealerships in New England over the past 30 years. Mercedes of Westwood, Mass. is easily the most reliable and professional dealership. They are fully customer oriented and always have a friendly smile when you arrive. I will always buy my cars there.

Tim H

I have owned many Mercedes-Benz products over the last 30 years and have had all my vehicles maintained by Mercedes-Benz dealerships. Dealing with just 2 people at this dealership, This I must say, Brandi Lawler. and Jesse Freitas are the most Professional and Helpful individuals I have ever dealt with in a Mercedes-Benz dealership. I just pick up the phone tell them what I want done and when I would like to pick my vehicle up and it's done every time perfectly. As a business owner myself this is very important to me traveling in and out of town. You guys are a great asset to your company, thank you very much, T Hefner

Danielle Rodriguez

George was absolutely fantastic. We walked around the lot today just planning to look at prices. We weren't planning to buy for another 3-4 months as there just wasn't a legitimate need until September in our house to add an additional vehicle...but we just couldn't pass it up. The price of the vehicle was marked incorrectly, but George handled it with class, broke down the pros and cons with us, and really went to bat for us to get the best deal humanly possible. George is the only reason that we drove off the lot in an e350 today and when we trade our SUV in next year, I will make it a point to go back and specifically deal with George again. His passion, knowledge, and professionalism during this process was unlike anything else I've ever experienced purchasing a vehicle. Give that guy a raise!

Thomas Niejadlik

Had a new salesperson (Tina) and she was a breath of fresh air. Hit 4 dealers before Mercedes. Horrible service from all but this one. She listened and did good follow up. Most importantly she didn't try to BS me if she didn't know the answer. If we end up buying a Mercedes it will be from Tina at Prime. She's going to be a real asset to their sales team.

Rachel Lucarelli

We have purchased a number of Mercedes cars from Prime for several years. Elizabeth French, and outstanding service individual has kept us very well served, happy and always able to convey the service we experienced to be sure we understood it's nature (priceless). Our Sales Person Sandy Troll...couldn't have experienced any better patience and courtesy regarding our non rediness vs our reddiness to purchase (timing). Financing process with Brittany Roberts? Where did you find this young lady! Lastly, the manager's skill in working with his staff with a display grace and confidence in them. Thank you, Skip and Rachel Lucarelli

Jim O'Brien

I needed to buy a van for my new business, but didn't know which one would be the best fit. I stopped by Prime and spoke with Roger, who I now know to be southern Maine's foremost expert on Sprinters. He let my partner and I take one out, and after the test drive, his follow-ups were professional, pressure-free, and infrequent. In other words, exactly what we wanted. We bought our first Sprinter on Friday, June 20th, 2014. I ran into the dealership with less than no time to complete the purchase, and Roger sped my end of the paperwork through so I could travel to Ogunquit to perform a wedding ceremony. In order to ensure we could take delivery that night, Roger and his finance manager waited at the dealership for me for 90 minutes past closing while I traveled to Ogunquit and back. In short, between the quality of the vehicles they offer, the professionalism demonstrated by their staff, and the service and attention to detail throughout the purchase process, Prime Motor Cars has earned our trust and our business. Thanks to Roger and Prime Motor Cars from the team here at Vacationland Distributors!

Lincoln Paetow

Just want to thank Prime Sprinter for the great sales service I received from Roger Gamblin. I started looking for a very particular Sprinter in late April, and found it at Prime. Roger was a total expert in all things Sprinter. He has a very unassuming way about him, and he makes the test drive process quite comfortable. I can tell he really likes connecting people with the right vehicle. Though I had to wait for over a month to purchase the vehicle due to my own financial arrangement constraints, Roger kept in touch and continued to let me know the status of the one Sprinter that I needed. In the end, it worked out perfectly. I would definitely buy another vehicle from Prime, and recommend Roger Gamblin to sell it to me. I also want to thank Financial Manager Bruce Wolfe for his help in rushing a second registration to me from Mercedes Benz corporate after I erred on the first one. Knowing the bind I was in, Bruce came in on his day off, and had to pull some strings to get a new one to me A.S.A.P. He had it the same day, and allowed me to get my business vehicle registered in the time-frame I needed. Thanks to Prime Motors for having such professional people representing them. Lincoln Paetow

arthur pelletier

Been working with Nick in service for several years. Polite and knowledgeable. Explains well and assures I understand the service. Shows enthusiasm for his job and makes a service visit a pleasant experience

Steve Smith

Mohammed, as usual, takes care of everything. He’s a pleasure to work with and is the type of employee that every business wishes they had. Thanks for making car maintenance simple and enjoyable. Steve

Steve Prefontaine

Absolutely incredible customer service. I wouldn't go anywhere else. The service department with Service Manager Brandi and my adviser Scott, were just brilliant. I sincerely appreciate going the entire team going out of their way for me. I will be a customer for life.

Patrick Moulds

Our Mercedes-Benz GLS had an issue while we were on vacation. We were due to continue on to our next destination the following morning, when our car broke down. Mercedes-Benz Roadside Assistance and Prime Motorcars went above and beyond to get us back on the road, with very little downtime. The staff was very accommodating, and made sure we were taken care of.

C Rob

I am a car enthusiast and have purchased 18 new cars. I have tracked and autocrossed. I just purchased a 2015 E350 4Matic from Prime Motors in Scarborough Maine. Most of my car buying experiences have been positive. This stands far above all the rest.Tony Dragoni knows more about Mercedes Benz automobiles and their driver's needs than any one you will ever meet. Jessie gave me good value on my trade in and I usually sell my cars privately. Bruce Wolf is their money man and is totally on top of everything financial. This is the first endorsement I've ever made and i want you to know that out in this increasingly confusing and suspicious world there are still places like Prime where you are treated with honesty and respect. Sally and I want to give Tony a special thanks. We came into the show room at 11:00 on a Saturday and drove our Black/Black work of art, design and performance home at 5:30 the same day. We couldn't be happier with our car and the entire staff of Prime Motors.

David Wilson

A 2014 was our 4th Merc from Prime. They always work hard to find a vehicle that meets our needs. Their pricing is aggressive, and even surprising. The extended family has gotten a number of different models at Prime. Customer service is outstanding. They stand behind their deals and their vehicles. What's not to like? Even if it seems like a stretch, they are definitely worth a look.

Grace M

Excellent costumer service from Spencer Roe, very detailed and very helpful through out my buying process. Ended up buying a GLC from him and I’m very happy with my experience.

Lincoln Price

The annual service and state inspection of my ML350 was handled very professionally and efficiently. I have only ever experienced excellent customer service at Prime Motor Cars.

terry bagley

Very pleased. Salesman Spencer Roe did an excellent job. Out of state cars sales are difficult but he stayed very involved and got it done.

Robin Moch

I found a CPO E53 AMG that happened to be at Prime in Maine... it was the car I wanted and Spencer Roe and Mike Ferraro made the long distance deal as personal as possible. Spencer even created a personal video for me showing me the car up close and a virtual test drive. Thank you , both for the service before, during and after the deal.

Loring Hamlen

Scott saved me and my kids a nightmare when we blew a tire on the highway. He stayed open late, with his tech whose name I don’t know, and put on a new tire for me. We were coming home from a 6 week stay on and island and going home to Boston. Everyone was so curteous and helpful and the kids said you have great snacks!

Sharon Ayer

This is the 4th vehicle I have purchased from Prime Motor Group. All of the dealerships have been amazingly professional, knowledgeable and get me the car I desire at a great price. The sales staff are exceptional.

Fausto Berrios

My wife n I first Mercedes benz ever....we are from South Florida. Our journey and experience was made possible by Michael the salesman and Michael from finance. Their truth in pricing, white gloves handling our unique challenges made our unforgettable experience one in a life time PRICELESS. Forever, as a personal opinion, will recommend Prime Motor Cars to manyone that ask about our new GLC AMG 43 fully loaded!!! THANKS GUYS!!!

Bill Bennett

Everyone we deal with at Prime is top notch, from the courteous young lady at the front desk, to the gentleman who brought our vehicle out front to us when we picked it up. Our service representative, Tony, is extremly competant and a pleasure to work with. Thank you all very much.

Rick Landsman

Great experience from start to finish with Spencer on an out of state delivery. From personalized videos to frequent and effective communication throughout the process, would certainly recommend (and do it again)

Thomas Levesque

We recently purchased a new MB GLA 250 4Matic from Anthony Gowell and associates. We received 100% customer satisfaction through the entire process. The process was fast, easy, and completely free of the stress and anxiety that sometimes comes with this process. The folks at Prime went above and beyond in finding us the exact model we wanted. We will now be life long customers. Thanks to all at Prime Mercedes-Benz!!!

John DeGange

I was in the market for trading in my Chevy suburban, which was being used mostly as a work vehicle with poor results. It was time to step up and get a true vehicle for the type of business that i own. Itay and the rest of the folks at Prime gave me more trade value than others i had spoken with, and to top it off, they were able to turn the new purchase around in an hour so i could head out and drive my new Sprinter! 25mpg on the first tank, and i'm ready to think about replacing another vehicle i have with another Sprinter! Thanks! JD

Robert Olson

The ML-350 required the service B and a detail. Mohammed Fakory, Asst Service Mgr. Was able to Provide a time and date, loaner car and all service required. He is Mercedes Benz. The work performed exceeded my expectation. Additional parts were required, everything was seemlessly worked through ahead of schedule. The service department personnel is the best I have experience in the over 15 locations throughout the USA I have used over the past 25 years. This group prides itself to providing the customer service that is best of Mercedes Benz. Kudos to Paul in the service dept and service Mgr. Ms Brandy Lawler. Thank you to all. Sincerely, Rob Olson

Shalin Plumbing

Prime more cars is hands down the best Mercedes dealership in the area if you ever need commercial Mercedes van ask for Tony Fenell he will help you you will get the best price in the best service anywhere in Massachusetts I am so happy with my new Mercedes you should get one too thanks, Andrew.

fernand ntagahoraho

Great Customer Service. They were so professional and took time to understand what I needed to be done. This is the best place for anyone who needs their car to get serviced @Mohammed💥💥 …

robert throckmorton

Great service, reliable sales people, and a great atmosphere. Best place in Maine to buy a car. Thank you for putting me in my dream ride!

Twambajimana Gady

I was extremely impressed with how quickly my car issue was solved, Mohammed did a fantastic job in to be fixed my car. He communicated well and kept me informed each day.

Paul Wren

Service for 2-year refresh of Mercedes no problem, good communication, on time as promised and no pressure to fix add-ons immediately (needs new tires at some point etc).

JCL

Excellent service, and pricing. Definite made the 9 hour trip to purchase an Airstream Interstate worth it. They were successful in succeeding my expectations, and I would highly recommend Prime. Thank you, Itay and Jesse.

Christy The Car Sales Queen

I’m am so satisfied and completely impressed with the professionalism of Tina Pagano and Prime Mercedes! I have been in the car business for years and when It was my turn for someone to sell me a car, Tina stuck out in the crowd of car sales people. I applied for my CLA at least 25 different places . (Atleast) after phone call after phone call and mind you I’m busy - I popped open my email and Tina’s follow up stuck out in the crowd - a professional video giving me a test drive ( menatally ) mind you they are in Maine and I am in Missouri allowed me to take full mental ownership of my CLA - I watched the video until the day my car arrived several times - great follow up - she stayed in front of me and ask for my business in a professional and charming manor - I adore her and learned a lot from her - I appreciate the professionalism of Tina and if you want someone to treat you with respect that you deserve as a car buyer ask for her ‼️‼️👑thanks Tina

R H

After doing a little research online, I decided to stop by Prime to look at a GLK350. Sandy Tholl came over to helpme. The funny thing was she had sold me the Mercedes I currently owned-so automatically I knew I was in good hands. She was able to answer all of my questions and made me feel very comfortable with this decision. I, of course, bought the GLK 350 and am absolutely in love with it! I have never had such a great experience purchasing a car- I will be going back to Prime for all of my cars (and so will my family) and hopefully I will be able to continue to work with Sandy.

Jeremy Osborne

We are traveling cross-country, and these folks took time out of a busy Saturday to get our van in, fix a crucial problem, and get us back on the road. The facility is nice and clean, everyone we met was amazingly nice, and they were very dog friendly.

Dana Moos

Fantastic customer service, great loaner program, clean shop, they always leave my car spotless. I plan on continuing to buy cars at Prime!

Greg Wright

Two weeks ago we were looking for a CPO Mercedes and we found the perfect one at Prime Motor Cars. Nick Hirschy was our salesman and gave us the best experience from start to finish. We will definitely buy our next car from Nick and Prime Motor Cars.

Hillary Ebling

Sandy Tholl At Prime Mercedes was such a pleasure to work with. She made my experience so easy and stress free! She is knowledgeable and answered all my questions! Would do the experience all over again!! Thanks Sandy

Elizabeth Bunten

Adam was attentive and thorough with a good sense of humor. I appreciated the ease of my appointment and also that my car got washed and vacuumed:)

Eric Rector

Prime Motor Cars delivers Prime customer service! Specifically, Roger is a Sprinter expert who offers customers superior knowledge with a laid-back vibe.

Nick Marcus

1st rate service!! Tony was awesome, thorough and got me the best deal possible!! I will be recommending these guys to all of my friends.

George Hogan

Always get great service from Nick. The new alert app is a great addition allowing for service updates while waiting for car.

cyberhoppy

I recently purchased a car from Tina Pagano. Not only does she know her product, she is a joy to work with. The sales managers RobThibodeau and Jessie were very helpful in the process. I'll be back!

Mary Neault

Thank you once again to the wonderful team at Prime Motor Cars in Scarborough for another great new Mercedes experience! Sandy Tholl continues to be so very helpful, caring and thorough. She, Rob and Bruce created a seamless change to a new 2014 C300 for me during a very busy time in my life a few weeks ago....#4 Mercedes with them so far...thanks to Arbonne International. I appreciate the professionalism and attention to detail that each of them have shown me. I especially want to say thank you for being a team with heart. Most Sincerely, Mary Neault

TRUTH TeePee

Great experience having my Dad's car serviced. Had a loaner ready to go. Called me with an update when some additional work was needed. Special thanks to Mohammed in service, a class act.

Ryan Finch

Technician James was very professional and was able to explain the upcoming issues my vehicle may experience. Very pleased with his knowledge and work ethic.

Anthony Perry

I had a service today. What a pleasant experience. The staff is Allways so pleasant and they get you in and out. Very nice place to do business. Thank you so much.

Alice Eagleson

I waited 35 minutes to drop off my car for service. When I made the appointment, I was told the service would take four hours. It ended up taking over 6 hours. I would have brought along additional work to do if I had known how long it would take.

Peter Leslie

One month ago I took delivery of a new Mercedes E350 wagon to replace my 2002 E320 wagon that had 180,000 miles on it. It was running perfectly and I drove it to Minnesota to give to my daughter. The E350 with its advanced safety and driving aids is a dream to drive. It is does, however require some learning to be able to take advantage of all its features. I want to credit Sandy Tholl in sales for gently insisting I spend some time with her to get fully briefed on this fabulous car’s capabilities. After my initial instruction my wife and I drove it to western New York state. Because we were still in the break in period when you should avoid driving at the same speed we drove everything from super highways to country roads. (Set your GPS to the shortest possible route and you will see the countryside!) The vehicle is a joy to drive with or without the “Distronic” cruise control and its safety features. The latter is alleviates fatigue and increases the safety of operation, but the car is also a joy to drive with it off when you want to be in full charge of the drive. A final word, buying a car from Sandy and her colleagues was a pleasure, no pressure, no hurry, except a gentle reminder to come back for another hour or so of instruction and answering questions after we had driven the car on the trip mentioned above. We benefitted greatly from that.

Andrew Breton

A little longer than expected, wait time. Almost two hours for an inspection, to hear a failure. With appointment. Staff was courteous.

Aj Schier

I just picked up my new sprinter from Roger at prime and i couldn't be happier with the experience.I called Rodger from California expressing my needs and through a series of phone calls he had whole deal set up so it was ready to go as soon as i got back. Upon my arrival Roger made sure that i was happy with vehicle and gave me a very thorough run down of the inside and out. A plus to roger! Sincerely Aj Schier

Bruce Hunt

Great service and professional staff. Thanks for fitting me in Mohammed :) Plus the dealership is well appointed, which makes it nice to hang out in during short service windows.

Debra Nelson

Great service experience. Comfortable environment. Staff friendly and helpful with frequent updates as I waited for my vehicle.Thanks Nick!

debbie ng

our sales Sandra Tholl was excellence, she has fully knowledge of the car we purchase, extended herself by spending 1/2 day to teach all the function, extremely patient.

Pam Salerno

Scott Joys always has the knowledge and consultative approach that makes us feel comfortable and quite frankly happy with our Mercedes. Thank you Scott.

Asxtro Z

Roger, Bob and Dick went over and above to get us into our first Mercedes. Prime Motor Cars is a first class operation, from their inventory to their people. Thank you so much!

Mulonda Patrick

Mohammed was great to work with and he helped me through the all process with my car situation until we solved it. Thank you Mohammed and the all MB team 🙏🏻 …

Jean Bugbee

I had an appointment at 8 am to get a tire changed and my car inspected. They never put my car in the lift until 9 and didn’t finish until 10:40. When I had made the appointment I was told it would be an hour. It was frustrating to have to wait so long especially since I needed to go to work.

Leslie Gray

Really great dealership. We were really well taken care of from start to finish. We’re very happy with the services they provided.

Matthew Moody

Came by to test drive the new CLA. Mike Pugliesi was a class act to work with. Very informative and never felt any pressure. Would 10/10 recommend Mike, Rob, and the whole team at Prime Motor Cars.

Janine C Hanson

Come for service on our 2008 Sprinter based motorhome. Expensive, yes, but done right! Great service representatives and they even give the RV a wash before we depart!

Charles Kiezulas

Brought my Kia Sportage in for warranty work. The service staff was great. Comfortable waiting area. The work completed on time. Well done!!

Ikesha Green

Always an exceptional experience, Nick is always so kind and ready to help in any way possible. Thank you for always giving me the best service.

Polly MacMichael

Service is top notch. Brought our van in for some work and they gave us a passenger van as a loaner instead of the partitioned cargo van when they saw we had our dog with us.

don kennel

Mohammad did a fantastic job managing my fairly complicated recall repair superbly ... from the initial appt through communications and car pick up.

Chad Curtis

Mohammed is very personable, relatable, practical, straightforward, and honest…that says it all. Always a positive experience!!

Alan Ives

As always , this dealership has excellent communication and courtesy , and this was consistently evident with other clients that I saw in the waiting room .

Holly Gerard

Dealing with Tony at Prime Mercedes was a very pleasant experience. The staff here are very professional and looking to meet customer needs.

Kyle Via

Excellent service going above and beyond the measure. Loving the 2021 Sprinter — thank you again. God Bless, - Kyle

Parker Roberts

I love this dealership for it's service. (I have never bought a car here). Tony is awesome!!! Even the mechanic came out to tell me about an issue.

Robert Applebee

Car turned out fine, was told it was a quick procedure but I was there over 2 hrs.if I had known it was going to be that long I would have made different arrangements..

Maliea Brackett

Our experience was easy and not pressured. Itay was very informative and answered all our questions. Jessie was great to deal with as well, very upfront and again so easy to deal with. A great buying experience.

Muhammad El-Taha

At prime they are very professional. No pressure. When I told them I was just checking prices, please don't bother me. They did not. When I was ready to buy, they worked with me and offered me a deal I could not resist. Thank you Itay. Thank you Prime.

Dave Hobbins

Excellent service. Great communication.

Betta Stothart

Mercedes Prime always provides the best service. I have consistently been impressed by their competence and kind manner.

Justin Kummerle

The service department at Prime Mercedes was professional and very pleasant to deal with. My vehicle was ready when promised and a loaner was provided.

Mark Middleton

Pleasant and efficient. Complex repair done right the first time, many thanks.

Eric MacVane

Scott was great like he always is, it just gets a little disappointing that I have spent over 6,000 in repairs in the last 5 months on a Mercedes with only 95,000 miles on it, it makes me sad:(

Andy Farris

A great buying experience! Roger is one of the best salesmen I have ever dealt with.

Julian Sweet

I worked w Nick. He got me in on short notice and cleared the car in two hours. Great work by the Prime team.

Mike Walker

Roger did all he could with inventory on hand. Very helpful.

John Foss

Excellent customer service and completed in the time frame I had anticipated!!! Tony Fennell is definitely an asset to the Mercedes service department.

Michael Merklinger

The customer service was spectacular. I got my van towed to the dealership and I was seen right away. They diagnosed the problem immediately.

TMGG ItsTylerEh

Excellent experience, my sales person Bob is just simply amazing. I would highly recommend buying a car from here.

maineman527

Good car buying experience. Straight forward negotiaitions, a good vehicle at a fair price. Vehicle delivered to my home the same day.

Denise Cogle

Friendly, professional service with attention to detail. It was a pleasure doing business with the salesmen at Prime Motors!

Jan Castagna

Excellent service! Mohammad is fantastic. Attentive and extremely professional. I highly recommend Prime.

Tabitha Onorato

Great service! We left with a much better car than we planned on. Jerry Lynde was so much help. We'll definitely be back.

Jordyn Curley

If you want the best care for your car and a complimentary loaner, go here! It's a dealer so it's a little expensive, but they have coupons online! Who knew :)

Diane Wheeler

Love ,your sales team ,, ( TOM ) service team is great too ,, Nice to see professionals ,Quality ,work, I had a expensive bill , and was happy the job was dun right , they say you get what you pay for ,, thank you ,, Diane

George Etre

My wife and I had an excellent experience at Prime. Our Salesman Vincenso Pintone made our car leasing experience very easy enjoyable.

Mary Barber

Always a pleasure when I drop my car off to be worked on. Everyone here are always helpful and professional.

Jan Castagna

Great group of people.Service department was excellent. They got me right in and checked back with me to update me on what was going on. Really like Mohammed, very friendly and courteous.

Jeevanpaul K

Great people. Bob/Robert helped with the process and made the purchase so quick and easy.

Declan Doyle

Do lots of fleet work with them they take care of whatever I ask.

Karen Drapeau

Fast, efficient and friendly. Overall good experience with Prime and my service consultant Mohammed.

Denise Aldilaimi

My recent service experience at Prime Mercedes was excellent. The loaner was exactly what I requested.

Carl ter Weele

By far the best car buying experience I have ever had! Truly a top notch dealership!

Greg Kaknes

Nothing but the highest praise for Tina in sales and Mitchell in service. I usually don’t leave reviews, but felt that the exemplary service deserved a public notice.

Daniel Grotto

I was pleased to hear from the service manager. She was genuinely interested in helping to resolve the issues I experienced.

CHARLES Monaghan

The best ever car purchase experience ever! Arrived a stranger and left felling like I had met some astute folks who were new friends!

Al Longobardi

Bought a New Cadillac from these guys, cause I deserve it, and they expedited everything for a Maine to Massachusetts sale professionally and easily.

Paul Layman

Scott , did a great job of getting me in and out , and explaining how to get the warranty papers filled out Thanks

Mary Boucouvalas

Adam was very thorough and thoughtful. He let me know what was going on at all times. Very professional!

Geoff Gallagher

CHECK ENGINE warning light came on We were traveling from North Carolina in Mercedes Sprinter RV. They were so helpful in squeezing us in. (replaced faulty NOx sensor.

Phil Griffin

Work was completed professionally. All associates were courteous. Very pleased with the service provided.

Kristina Ross

Mohammad and the rest of the staff were very nice and very helpful. They have the best manners hands down

Steve Savage

Always good work, loaner really helps me keep working.

Seth Johnson

Fairly priced, prompt and exceptional service. Would definitely recommend their service department as I can’t speak to the other departments

Ratu's Vermont 05363

Great buying experience!! Sam and Bruce made buying my first Mercedes a relaxing and easy. 😊🤙🏽 …

Susan Miller

Great service… car done early… pleasure dealing with Mohamed, and a loaner to boot!!!

Tom Ellsworth

work is done ok, but the car was filthy inside when i picked it up, grease all over the seats and floor mats.. disappointed

Claude Landry

VERY Disappointed with the service. Had an appointment for 8:15 10:00 & still waiting. No loaner available & they are not sure when we will be seen.

Lorraine LaJoie

So please with our experience buying our Mercedes! Everyone at the dealership were amazing!

Rohini B

Great experience with Kati and Rob! Love my car 🚗 I will definitely be a returning customer. …

Jason Dubya

This place definitely has perks in hospitality!! Best auto dealer I've EVER been to 1000 stars for this Prime

Brian Ayotte

Great experience! Very happy with the entire process.

Carolyn Nedza

Mohammed always goes above and beyond to ensure that we leave pleased with the service at Prime.

Jack Sears

Everyone there was very friendly and helpful without hovering or pressuring. The people were very helpful and worked well helping each other to give us what we needed.

Patrick Pittelli

Nick in service is amazing. He delivered everything as promised and on time.

Dan Thelen

Repair was successful. Procedure was as described by service representative. Customer happy with the experience.

Melvyn Miller

An excellent Mercedes store

Aubrey Wilson

After a negative experience at the Saco prime dealership the Scarborough location worked hard to correct the error for us! Thank you.

Mark Heminway

Work performed on our Airstream Interstate was top notch. Thanks to Scott and the team!

Chelsie Woods

Mohammed is such a pleasure to work with. I greatly appreciate his service and attention to detail.

Alexey Pickerell

Amazing people work there , five star all day.if you servicing your car , look for Nick or Scott , the best ones there .

Ray Boshold

Excellent group of people at Prime made the experience of buying our car a comfortable and no pressure transaction.

Jim Cyrier

Scott Joys went above and beyond to add Lithium Batteries to our Airstream Interstate 19.

Christian Nickerson

Best car dealer in Maine, guaranteed. Didn't realize buying a car could be such an experience until I went to Prime Mercedes

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