Reviews of Ira Toyota Saco. (Car Dealer) in Portland (Oregon).

Ira Toyota Saco

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308 Comments

Car dealer

Toyota dealer

783 Portland Rd, Saco, ME 04072, United States

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Information of Ira Toyota Saco, Car dealer in Portland (Oregon)

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Reviews of Ira Toyota Saco

Emily Utz

I’ve purchased a few cars and this was by far the best experience I’ve ever had. I went into IRA with a pretty clear vision of what I wanted and while it did take a while to find what I was looking for they went above and beyond for me. Mike Horowitz the sales manager & Gwen Wilcox my sales person we’re exceptional. Mike kept me in the loop the entire time, getting back to me even while on vacation. Gwen was so pleasant to work with as well. She has reached out to check on me and my new car and was so sweet to my husband and I. There was no pressure and they went out of their way to make this experience the best they could. I am a proud owner of a new 2023 4Runner & I couldn’t have done it without these guys. I would recommend these folks to anyone looking for a breezy experience.

Paul Terwilliger

Ira Toyota Saco - they were right on time for my scheduled service. I was check in right away and the car moved onto the service bay area. Waiting room and small Cafe area were a very nice addition and the food was very reasonably priced and very good. The only 2 things that bothered me was they did not wash your car after service when today just about all dealers do that and Dave the service person working with me had a very poor customer approach. When the car was completed he called my name and I raised my hand as I was by myself sitting at a small table near by. He acknowledged me but did not make any attempt to meet me at the table as other CS reps were doing with their customers. I meet him at the front desk he told me your oil change and tire rotation are done, sign here, here's your copy go through that door ND straight out for your car. No pleasantries, no thank you for your business, not even a happy welcoming look on his face. Service was fine.....Customer Service person could use some personality classes to be more welcoming and inviting to his customers. Thanks for reviewing and listening.

ChristineAngel100

My son and I went out one afternoon to look around for a vehicle for him. We went to a few dealerships with no luck. We arrived at Ira Toyota in Saco and was looking around when a young lady walked out from the building. She clearly worked there and was clearly very busy. Nonetheless, she paused when we asked her a question, did not ignore us and told us she'd be right with us as soon as she finished up what she was doing. We took a car for a test drive, but my son was not sold on it. She didn't just say ok and walk away, she suggested we come in and look at all the inventory on her computer that was in the Saco area to save us some footwork. We found a truck, more like what my son wanted and at the right price. Gwen gave us a new view on car dealerships with her professionalism and follow through. This girl is busy. She was running around in every direction helping multiple people but never made us feel like we were forgotten. I highly recommend Ira Toyota to anyone seeking a vehicle but more importantly, I highly recommend Gwen and Brandon who handled the financing as well. Great job guys!! Thank you, Thank you, Thank you, Thank you!!!!

Shawna Cochran

Started working with Brandon and he got promoted (congrats!) so I began working with Wendy Lewis who was amazing, kind, and thoughtful and helped me in every way possible (car, plates, managed my expectations, etc). James in finance was really cool and kind, if you have a chance to go to this dealership I recommend this duo! They got me into my new Toyota Corolla which I absolutely love!!! 😃 thanks ira Toyota (Saco!) will be back in about 7 years

Diana Freitas

Like many people, I dreaded going into the dealership to trade in my car, but from the moment I walked into this dealership and was greeted by Denise and Gwen, I felt right at home. These two women are AMAZING, they made sure I didn't leave until I was 110% comfortable and IN LOVE w the vehicle I chose. VERY knowledgeable of the products they are selling!!! If I could give TEN STARS, I would!! I left feeling like a part of the IRA Family ❤️

Wesley Lucier

Update: 3/18/22 On 3/15, I was offered to trade my vehicle for a new truck as they can't fix the paint on mine. The "negotiations" could have been better/easier than they were. I felt I was "low-balled" but they came up to a number I was happy with. I also made it clear before negotiations started that if I traded, the items I bought for the truck are not part of the trade-in. I was told my running boards I bought after I purchased the truck HAD to be on the truck as part of the deal or I could go back to the service department and work with them to fix my paint. I felt that was the worst of the options for me so I agreed to let the running boards go. I still had this gut wrenching feeling tho that taking my running boards is just not right for a dealership to do. This paint issue was a Toyota factory issue. It wasn't the dealers fault nor was it mine. Regardless, I expect the dealer to make things right. Twice, I reached out to the general manager, Dennis Steeves. In both instances, he made things happen for me positively when I was feeling mistreated. He understands customer service. After talking with him the second time, I get to keep my running boards and he said they will install them on my new truck when it arrives! I'm very excited for my new truck. I had 2 Toyotas with rusted frames and both times I was treated incredibly well by Toyota. So well, I remained a customer. I bought the white Tacoma pictured in 6/21 and something went wrong with the paint. I felt like I was fighting to be taken care of by Toyota and that's not what I wanted. Mr. Steeves has renewed my faith in Toyota and I will be extremely happy when I'm driving my new truck with the running boards I researched and had special ordered for me on it. Obviously, I'm hoping all goes well with the arrival of the new truck at the end of April. In 20 years, I've bought 3 Tacomas from IRA Toyota. I'm sad to see the white one go, but I'm ready to put the paint issue behind me. It has been stressful. Thanks to Mr. Steeves, I'm going from 1-star to 4-stars on this review. I will update after my trade is completed at the end of April. Update: This went south fast on 3/11/2022--see below. Brand new Tacoma, won't come clean even after several car washes. Have appt to clean, but I'll need a permanent solution to be happy. So far, they are treating me the way I expect. I'll update with photos after they address the issue. Stuck with brown dirt lines on both sides. Feb 17, 2022 -- Brought truck in (see photos) Feb 21, 2022 -- brought truck in for detailing and photos taken for toyota review Feb 24, 2022 -- appt made to have toyota rep look at paint on 3/11/2022 Mar 11, 2022 -- No rep, vacation day lost at over $200, drove over 45 minutes to get lied to by the service tech who made the appt with me and lied to by the service manager--this guy tells me this happens to all toyotas. No one would buy a toyota if this happened to them all. I have seen many white toyotas, cars and trucks, without these brown/stains on the protective paint. Bought truck in June 2021--service manager asked me how much I'd be willing to pay to have it fixed. Really? Brand new truck--less than 8 months old. I did not do this to the paint. I would rate less than 1 star at this point if I could. Situation could still be fixed/resolved to my satisfaction, but they are going to have to do better than they currently are doing now.

Eugene Corey

This is hands-down the best place I have ever serviced my vehicle at. Every one here is super nice and very helpful. Always fast, always high quality service and always impressed with the customer service. I would learn how to fix the truck on my own before i went anywhere else.

brianne morgan

If you are thinking of buying a car go here and ask for Bo! By far the best experience at a car dealership that we have ever had! Bo really worked hard to get us the very best deal and after dealing with other places it was a breath of fresh air. Bo, you're the best! Thank you 😊 …

Emily Ambrose

I've made three purchases through Ira (formerly Prime). The third time was probably the last, unfortunately. The vehicle I purchased has required extensive parts replacements and service in the 14 months since I took it off the lot. While I understand that it is not the responsibility of the dealership to provide a full bill of health, I would have appreciated the ability to make a more informed decision regarding its purchase. I was provided with the Carfax report, but without any information regarding the fact that I would soon need to replace the brakes, bushings, etc. Since I bought the vehicle during the rush on used cars in 2021, it was fairly clear that the salesperson and sales manager I worked with was unconcerned about closing the sale, and I was acutely aware that it was a "rush job." Again, I know it's largely down to the circumstances of the market and that the house always wins in a dealership, but I would have appreciated a bit more care and thoroughness in the process. That said, Ira is also always incredibly flexible with financing options and their inventory is usually comparably very affordable and competitively priced.

Jessie Powell

After 25 years of driving a jeep, I decided it was time to switch to a vehicle that was better on gas. I went to Ira Toyota spent some time with Gwen Wilcox and explained to her what I was looking to get into. She was very patient with me, as I explained there were feature I wanted and a price range I wanted to stay in. Gwen and Denise Freitas Sales Manager worked very diligently to get me into a 2021 Rav4 with very low miles. I can't thank Denise and Gwen enough. If you are searching for a new or new to you vehicle, save yourself some time and start at Ira Toyota and ask for Gwen.

Danielle Biron

I had the most amazing experience with Gwen! She went above and beyond to keep me informed, as well as keeping me sane in the process. I cannot speak enough good on how easy she made the entire process for me! Thank you again!

Samantha Cote

⭐️⭐️⭐️⭐️⭐️ For April in the Service on getting my new tires installed so quickly with a new sticker. Have never had any problems.

Kevin Clough

I don't give glowing reviews, and I entered the process with Ira Toyota Saco on a bit of a sour note. That initial visit was to drop off a check to place a deposit for a theoretical future vehicle...assuming chips are located and other pieces of the supply chain hold up. Regardless, from then the process unfolded in the absolutely ideal manner for me. No doubt it's a uniquely bizarre automotive market for multiple reasons. I wasn't going to be dickering for a price below sticker, because they could simply sell my car to the long waiting list behind me. So things were going to be different. What I experienced was a respectful cadence of communications from one sales manager (Michael Horowitz), copying my designated sales person (Matt Fecteau), keeping me up-to-date on the progress of our bid for a particular trim level of Hybrid Rav 4. Communication continued, including virtually-instant replies from Michael to any questions asked, throughout the process of getting a vehicle allocated, accepting that vehicle, then following its journey from manufacture, to ready for transit, to shipped, and finally arrived. When it came to closing the deal, Matt and the finance manager (the extraordinary David Tanger) offered products as expected, but gracefully accepted a firm "no thank you" with good humor. Between Matt and David, they were able to get us through the process in one day, and as very happy customers. Additional mention needs to go out to a couple more exceptional people in our experience at Ira. First is Sales Manager Denise Freitas, who took special interest in us as we waited at the dealership for certain tasks to be completed. The vehicle had just arrived the afternoon before, and the staff were working as hard as possible to get people taken care of as quickly as possible. Denise seemed concerned that my wife and I had been waiting, though we were still early based on the timeline we had been given. We decided to go out to lunch while the Rav was being finished up in prep, and when we got back, found out that Denise had authorized David to take $50 off the car because we had gone to Amato's for lunch. The second is Sales Manager (Eric Godin?!), who crosses the sales floor in a discernable pattern, clicking his pen with his left hand while he apparently makes things happen with his right. What he did for us was continue to make sure that we were continually all set in a polite, genuine and unobtrusive manner. He has a gift for it. And the time he takes to sit down and tell a quick story helps make a good connection. I feel like this dealership is all rowing in the same direction. This is not at all what I expected. Next, we'll get to see if the service department is as impressive as the sales, finance and delivery personnel.

Anh Nguyen

Everyone has a pleasant attitude greeting me and talking to me at Toyota but the my car purchasing experience was not the best. Waited 3 months for the title, and when I finally got the car none of the paperwork I signed was given back to me despite my request. I came back and asked for the paper to be able to get my license plate, and even then they would not send me all of the terms and agreement that I signed. It is just really confusing and unprofessional!

Robert Domermuth

Our sales person was great, but we had to wait several hours to complete our final paperwork. A key computer crashed. Not the dealers fault, but the wait cost us most of our day.

Richard G.

Christina was great with her customer service skills. She researched and answer all of my extended service plan questions. My next service on my truck. she'll be my service advisor.

Jim M

Amy’s communication was outstanding. Her customer service skills are top notch. You cant go wrong with the Ira Toyota service department!

Kimberly Rajotte

Love my new car! J.D. was compassionate and helpful, and made everything easy. Excellent service.

Josh Jewett

I worked with Wendy Lewis on the purchase of my Toyota Highlander and she was amazing. Very easy to talk with and went out of her way to make sure I was happy with my purchase. I highly recommend her!

John Wenerowicz

Worked with Christina, who went above to make sure my warranty was found and applied. All of my work ended up being covered. Walked in with flat tire and no appointment. They were able to look at it and fix it in a little over 2 hours. Tech was pretty advanced too. All tablet based with texts and visual reports sent to me as things progressed. Definitely a great service center.

Noah Ferrante

For my first time buying a new car, it could not have been any easier. My sales representative Aubrey was very professional and extremely knowledgeable about everything regarding my vehicle. The process was fast and I left with a clear understanding of all of the benefits and perks of my purchase. Would highly recommend Aubrey and the team at Toyota Saco if you are looking for a new vehicle.

Perry Bruce

Go to see "Brenden Sy" at Prime Used Cars, Portland Rd, Saco, across from Prime Toyota and tell him "Perry Sent Me!!" I'm on referral!! Thank you April, for fixing our used car today at N/C.

a.m.k.

Based on feedback that service levels had suffered dramatically, I was wary of going back to "Prime" after Ira took over. I am here to say that from the first phone call (Michelle) to the last (the car is fine) my experience was stellar. Michelle was SO informed about the possibilities for my car, gave me several options for getting the car to the shop without my having to ask a million questions and she arranged for the use of a rental. My service advisor, Amy is the most reliable service person in the business. She was thorough, communicative and personable. When there were more questions, "my" tech came out to discuss. That was Zach. He reviewed everything he had done, listened to my feedback and realized more investigation was needed. I left with the rental and got the call later that all unknowns had been addressed and the car was ready to go. The next day I received a phone call that I had left our handicap placard on the mirror of the rental and they would mail it to me if I didn't want to trek back. Thank you to everyone. My mind is now free of concern for my car.

Jeremiah Johnson

While away on vacation at Old Orchard Beach, our vehicle’s engine wiring was damaged by mice. Assistant Service Manager, Michelle Matthau graciously assisted us and helped get us back on the road. The repair took a couple days while waiting for the correct parts to arrive. Michelle was great at keeping us informed. Everyone we encountered there were very nice and professional. I highly recommend this dealership and make sure you ask for Michelle to help you out!

Arthur Lemay

Great experience purchasing new vehicle. Gwen Wilcox our sales representative went out of her way to help us. She suggested that we try a Camry Hybrid which we wouldn't have considered vs the v6. I will be calling her on future purchases. Best Toyota dealership around the area. They were the fourth one I visited. The rest just didn't cut it.

Sanford Adler

They couldn't have been nicer or more professional. Amy was my service writer and she kept me informed each step along the way. I'll definitely go back

James Brandon Pratt

Gwen Wilcox helped me through my first dealership purchase and couldn't have been more supportive. She's incredibly knowledgeable of all the vehicles I looked at and guided me to my final purchase!

Bichngoc Doan

I like the idea of taking pictures before car service. Communication to customers during the service is wonderful. I also like the videos of my car is in a shop and a technician is detected and inform what need to be done . It is a big change @ Ira Toyota . I love it , just one small thing , " I wish he put speaker closer so I can understand when the background is so noisy." Thank you for the service .

Ashley Drew

I have purchased 5 vehicles from Ira Toyota. Each experience has been exceptional! If you are in the market, give them a try. They are definitely worth the visit!

JOHN ROY

Amy is top notch and always attentive to my service needs with my Tacoma. Give this girl a raise!

Denis Roy

I had an issue with my Rav4. I was 600 miles feom home and they took me right away, offered a free scanner because it might just be a minor thing. They discovered that there was a couple of possibilities while I had a nice little breakfast at their café with a couple of coffee. They drove me to the hotel in a shuttle until they fixed the issues. They picked me up at the hotel and offered me hot dogs and hamburgers while they were finishing. They are the best service dealers I have never dealt with. Christina Sugars was excellent service representative! She went above and beyond to ensure I received the best serviice. I would highly recommend then anytime. Denis

Lynn Harvey Blank

I texted online the night before and was offered the car I was interested in as well as two others. I can't say enough about Matt who guided me throughout. I felt the experience was an overall success!

Bernard Fecteau

They were very prompt, arriving early helped. Shortest visit since leasing my Rav 4. Staff were courteous and friendly.

Tara Travis

When we got there it was great, but I was never contacted that the part had arrived.

JohnyX Art

Our salesperson Berto and finance manager David were both excellent! Despite the difficulties of COVID-19, (with safety precautions taken), we were able to safely buy a much needed AWD vehicle for work. Thanks to everyone at Prime Toyota for making it happen!

David Watson

I have a low mileage used Tacoma that is new to me. The Assistant Service Manager greeted me, was very personable and accommodating. He explained the services recommended and looked at two warranty repair considerations. Before I could inquire, he had repaired one issue and ordered the warranty parts for the second. AND, the oil change/rotate was done. Just a great experience. The vehicle was finished on time, with email updates and downloadable repair orders - no more paper. Great experience thus far…

Derek Hall

My salesperson was knowledgeable, reasonable, and courteous. The vehicle I bought was over book, but any low mileage babied luxury car is these days. I was able to get them to come down on the price a bit. Had the car a week, see no reason to believe I was hornswoggled yet. No money down, and Ira made the financing work. I have nothing to complain about - highest recommendation!

Haley Litvinchyk

I went a got a used 2020 Corolla, Brooklyn was a great sales consultant and answered every question I had. The Corolla I purchased had some very serious scratches on the top of the hood, and Ira buffed them out and made it look almost perfect for me! Also, James in the finance department was very helpful and patient when we ran into a few bumps in the road. The staff was so kind and I left with a great car! I definitely recommend if you’re looking for a Toyota.

Barbara Emonds

Molly, my service advisor, was fantastic. She communicated all of my car’s needs very clearly to me. Time will tell how well the mechanic did. So far, I have no complaints. Everyone at Prime Toyota seemed very competent. And the waiting area was very spacious, which is nice during a pandemic. I will be returning to keep my car in top notch condition.

Erin Baumgartner

Working with Toyota Saco was a great experience. I worked directly with Jessica in the service department and she was everything you could want in your moment of need. She's responsive, efficient, smart and patient. I would 100% recommend this place because of her.

MANDO 92D

Eric Godin and the Toyota team rocked it out of the park on this. Couldn’t of had a more pleasurable experience. I suggest anyone go to Saco Prime and do there business there. Got two vehicles from there and every time I have felt glad to be a part of the family.

Sheila Drouin

I really like my salesman Jim Crocker & my service writer DavidTingley . They are an asset to your company .

Nellie S

Extremely happy with our experience at Prime, mainly because of our salesman Eric. He was outstanding, never made us feel rushed (despite it being one of the only vehicles of its kind available anywhere) and was extremely great to work with. He’s the opposite of what you expect from your average car salesman who in my experience are just looking for a commission. We felt like he was our advocate through the whole process and I ended up with the exact car I wanted. We will definitely be back for another Toyota and without a question, also to work with Eric. Thank you so much Eric and Prime - I LOVE my new car!

Shaun Nixon

Great service, as usual. Even though their are places I can take my vehicle which are closer to home, and more affordable, I continue to go to Prime. The quality of the work is good and the customer service is great. April is a true professional and an asset to Prime. I have relied on on her for years to ensure my car is in great shape. It's nice to be treated like family.

June Leavitt

Customer Service is always pleasant and very helpful! Great bunch of people working there ❤️

Scott Whiting

My last review of this business was 2 stars, reflecting poor customer service and shady business practices that came about after Prime was sold to a private equity company. I'm pleased to say that they have turned themselves around since rebranding as Ira, presumably with the Rosenberg family back at the helm. Today's service was punctual, the waiting area comfortable, and the pricing transparent.

Regina Ho

Bought my 2019 Toyota C-HR LE from Prime Toyota - Saco. Excellent sales customer services. Kelly is the most passion person I have ever find in this car dealership. She helped me through everything in the car setting. The team are also very patient and very pleasant to help to get a car I was looking for. I would definitely referral to families and friends in the years to come. Today went to get my oil/filter changed. Service Advisor Christina is wonderful. She is very friendly, kind and respectful, and also very knowledgeable. I would definitely recommend to my families and friends come to this place get their auto service in the near future. Rated 5 Stars Thursday, September 1st went to get a state inspection at Ira Toyota Saco. Service Advisor is David Tingley. He is polite and kind, BUT disrespectful to their customer. My experience today service for a state inspection is AWFUL. Without asking the owner of the car, the server actually sprayed some fragrance inside my car. That fragrance is really a sensitive scent for me to inhale because it's always gives me bad awful and a painful headache. I was planning to go to the grocery store after the services, but was end it up drove home with fourth windows opened up because the bad awful painful headache from the fragrance from Ira Toyota Saco server. I would definitely NOT recommend to my families and friends comes to this place again for their auto services in the near future. Rated 0 star

Scott Mounce

Michelle was awesome! She is the service manager there. She really took care of us.

Cindy Roux

Great person to deal with. Eric makes the process easy and is considerate! That’s a MAJOR compliment when talking about vehicle sales. He is “just that kind of guy”. Denise worked with me with the paperwork /financial aspect of the sale. She made me feel relaxed and comfortable. She was pleasant, informative, and has a cheerful attitude. These people is why I shop Prime! Excellent people who care.

Megan Mercer

We have now purchased 3 vehicles through Prime over the past 11 years. For this 3rd car, Gwen provided, the same, great level of service that we always experience. I appreciate the time and willingness to meet our needs, without pressuring us to bend out of our range.

Alexander Edney

Christina and the rest of the Service Dept were extremely helpful when my 2016 Sienna left me stranded with a hard-to-diagnose electrical issue. They fit me into their schedule the very next day and had me on my way with minimal hassles and a reasonable bill. I live far away but won’t hesitate to travel extra for service here in the future.

Adam Ouellette

After having my car totaled in the middle of a pandemic when you can't get a new vehicle I instantly got worried about finding a car. After deciding that I wanted a new RAV4 Prime trying to find one proved to be elusive. At one point I had called around 20 different Toyota dealerships with zero luck. I had about given up when Prime Toyota Saco Maine called me stating they had a RAV4 Prime inbound if that would be available and around a month to month and a half. After a long conversation with this dealership I felt completely comfortable and was willing to do a down payment with them. They worked with me extremely well over the phone especially with being out of state and over a hundred miles away. During the time that my car was slated to arrive the sales person I was working with left Prime Toyota. The transition to the new salesperson was extremely smooth with zero issues. The car arrived almost to the day that I was told up front when it would be available. Being out of state on the day of the closing everything went extremely smoothly with no issues. Between the sales and finance team I couldn't have asked for better. My only hope is that next time I am back at the Prime Toyota Saco dealership the pandemic is done in the popcorn machine can be running. Thank you for a great experience and an easy car buying process during a time that is not easy.

Veronica Williams

I have always felt that at car dealerships I may be taken advantage of to get my car serviced and pressure me to get more work done than had to actually be done. Today, David let me know all recommendations that they had for my car when I got my inspection sticker but did not pressure me to get work done today. I ended up getting one of two recommendations done today but he was honest enough to let me know the car could wait another month for the second recommendation and also let me know that there would be a sale on the service next month! I did not leave feeling I could have been taken advantage of! Il be back next month!

Elizabeth Mantis

I had an emergency sort of issue with my car and no garage could help me. I decided I had to go to the dealer. I assumed that they’d have me make an appointment but to my surprise when I explained my situation they said I could get my repair done right then!! My car was ready in about an hour and the price was very reasonable. I can’t praise the person who helped me enough—she was super nice and soooo helpful.

Trever Tedesco

I had a flat tire on my vehicle and David in service was able to get me the right tires at an affordable price. So affordable I ended up replacing all my tires not just the flat. They were able to fit me into the schedule and get my needs handled in a timely fashion on short notice. I would definitely recommend this service department to anyone.

Amanda Sabins

John Harmon is the man! Went to John at Prime because my brothers have been going to him for years. Called John and told him what we wanted. He got us into 2 brand new 2021 vehicles at a price point I liked. Very accessible by phone and text. He is funny and friendly. Then went to the finance guy, Dave, for all the paperwork. He was a riot!!! Really enjoyed working with him. I’ve been buying from a dealership closer to home for the last 12 years. Drove an hour to visit Prime Toyota in Saco. I would recommend Prime to all my friends! Great work guys!!!! 10 stars!!!

Don Purdy

I've been taking my 4Runners for service to Prime for 6 years. Had a couple of bad service experiences in the past but stuck with them and things improved. Today my service rep was Christina and she was amazing. Very professional, courteous and her follow up was impressive. Honestly the best auto service rep I've dealt with and this is my 7th 4Runner!

John Cyr

This is my fourth car that I have bought at Prime Toyota. It has always been a pleasurable experience and I highly recommend it to my friends. I always get the best deal here without too much haggling. The sales person (Alexis was very friendly, helpful, knowledgeable and patient, answering and explaining all questions that were thrown at her. I also bring my cars back for regular service which is also a very good positive experience. Very Highly Recommended!!!

Bart Hackett

This was an amazing customer experience. Everyone was so friendly and professional. I can’t wait to return. Thank you!!!!!

Maryann Ryan

I never used an auto dealer service shop before I purchased my Toyota. I have had very good experiences with the Prime Toyota Service Department from the beginning and I’m now a repeat customer. Employees are courteous, attentive and patient. They explain everything that needs attention and provide estimated charges up front. They keep the customer apprised along the way. They work with the customer to problem solve and make sue the customer is satisfied. I am one of the satisfied customers!

Glen Deveaux

I had another great service appointment at Prime today. Dave Edwards has been my service advisor since I bought my 2011 Tacoma. His oustanding customer service is the only reason that I continue to bring my vehicle back for routine maintenance at this point. I am beyond the extended warranty period and live almost an hour away. While I have many options closer, I honestly feel that I will leave this dealership completely satisfied because of him!

Mark Prescott

First, tried to schedule the appointment on line. The rep took my information and told me I would be contacted. I waited two days with no call. Called directly and spoke to a live rep. Nothing was in the system. Next, dropped the vehicle off early as I was told I had an 8:30 time slot. Got a call at 9:30 asking what I needed. All that info had been provided when the appointment was scheduled and on the drop off envelope. At 4:00 I got to the shop and the service manager was just sending me the info on the diagnosis…they had indeed confirmed there was something wrong with the vehicle. It took them all day to confirm what I had told them and they didn’t even work on the repair portion as they had not contacted me yet. Now have to make another trip for the repair. If I had been contacted earlier, I would have authorized the repair to start immediately but instead, they waited and now I have to go back on Tuesday and leave the vehicle. Communication could have been better.

Kaitlyn McDonough

John H at Prime Toyota was excellent to work with. He was willing and able to work with my limited budget and long list of requirements in a car. He helped me find a car below my budget that was perfect for my family. This was my first time buying a car and he explained everything in a way I could understand through the entire process. He made it all very quick and easy.

Greg Sargent

I was very pleased with the process of a new car purchase at Ira Toyota Saco, and I especially appreciated the professionalism of my sales person, Aubrey Humpage. It was refreshing to tell her what I wanted, and then to get exactly that, without an up-sell at every turn. (Also I may go back just for the chicken quesadilla at the cafe!) Great work Aubrey, keep it up!

Nathan Daigle (HeadhunterA7X)

Top notch service and turn around time! Amy in the service department went above and beyond in working with my insurance and getting my truck back to me in literal showroom condition. Had a chance to speak to the tech working on my truck. He went through everything he had done AND pointed out all of my aftermarket modifications that he liked. It’s nice knowing my vehicles are in the hands of actual car/truck people when bringing them in to get worked on.

Mason Mangarelli

One of the best experiences I’ve had at a car dealership. I worked with Eric he was awesome and responsive on the phone letting me know details about the car I wanted and he was very easy to work with I highkey recommend Ira Toyota. And I highly recommend Eric!

Katrina O'Hare (Kat)

My bf recently got his 2019 Rav4 on 4-06-22. Was very unfortunate how it took 6 hours to wait. Today on 4-8-22 he had to go back to get more paperwork that had to be copied and they never gave him that two days prior. That was another an hour and a half later because they were too busy making a deal for another customer?! Seriously took the dude 2 minutes after he was done. What kind of Customer Service is that?! I hope thats not the way with every customer that comes thru that door! I know for sure I don't treat my customers that way where I work.. Overall beautiful vehicle just timing is horrible..

Mike Richard

Straight shooters and no pressure with nice sales person Wendy. I will definitely go back.

John Clancy

Absolutely loved the service from the moment I stepped into Prime Toyota. Christina was outstanding. The service was efficient, friendly and informative. First time customer and I knew that I’d become a Prime customer after 5 minutes. Thanks again for a great experience.

Jessi Lane

I had gotten impatient waiting for CarMax on a car I was interested in. I found a car online at prime that I was very interested in in the meantime. The whole process from the time I found it, to the time I drove it off of the lot, was a day. I’m pleased with the customer service, start to finish, and how easy and painless the process was. I worked with Bud and he helped me with each car I had asked to test drive. He was patient, friendly, and just an all around great person to work with.

Patrick Roberts

It was a very calm environment without people hounding me or pushing me to do something i dont want. I told the salesman the two models i wanted and he did it, and got me into an amazing brand new car smoothly. 5/5 for sure and will return when its time to get a new car in the future!!

Josh G

By far the best experience my wife and I have had making a dealership purchase. No nonsense, NO pressure to buy at ALL. Every prime associate we dealt with was more than just kind, especially with having our two boys there for our process. We got exactly what we wanted, nothing less, again no pressure for something more. Gwen, thank you again for everything, we are so glad we met you. Saco Toyota, I hope you will consider giving Gwen a raise soon, as she restored our faith a bit in dealership humaity!

James Harper

I just had a repair done on steering wheel telescopic lever clip. Repair was done quickly keeping the cost down to 1/2 of initial estimate. Great service that’s very professional with no push to sell extras. I highly recommend them.

Stephen Parenteau

I had a 1:30 appointment for my 10K service of my Camry. When I arrived I was told that they were at least 45 minutes behind. I was not happy. Michelle Matthau explained that 2 tech had to leave mid day. The problem with finding adequate staffing that has affected so many businesses had also affected them. Michelle was very calm, kind and helpful. Once I understood the situation I felt reassured.She did her best to try to expedite the process in a difficult situation. I appreciated her help and the way she handled it.

Owen Wall

I bought a used car through Ira (then Prime) Toyota way back in fall of 2020, and when I bought it I noticed that the back hatch handle wasn't working right and was sticky. They took it back and a tech looked at it, said there was some gunk in there and that some WD-40 had fixed it. A week later, obviously, it starts acting up again. At the time I figured, well, used car sales is used car sales and I get what I get, but I also felt vaguely cheated. So why is this a five star review? Well, I went a year and half dealing with this problem because I never wanted to pay the couple hundred bucks or whatever to fix it, me being pretty broke through most of the pandemic, until last week when it was frustrating me so badly I thought "screw it, why don't I call the dealership and tell them I think I was cheated and that they should fix it". Much to my astonishment, the used car manager Jeff had no problem acknowledging that if the tech made an oversight and didn't notice a problem with the latch, that was on them, and they should fix it. This morning they took the latch assembly apart and noticed that there was some bad rust up in there that must have been there the whole time, and they replaced it for free in only a couple of hours. I'd never have expected that level of integrity from a car dealership, and I can say happily that I would buy from Ira Toyota again.

kelli karish

I would have appreciated more timely service. However when I did get service it was satisfactory. Amy Dunn was very effective at making sure my extended warranty paid for the repairs needed. I like the texting service and online features so that I. An see what is needed and approve or say no to what I don’t need.

Richard Maguire

While truck shopping, my wife and I went to Prime Toyota in Saco. We were treated well, test drove a Toyota Tundra with the equipment that I wanted. We were treated exceptionally well and were graciously honored by a online deal. Prime Toyota Sales Manager and Finance Manager graciously honored the deal. Prime Toyota upheld their corporate integrity and did the right thing.honoring the deal. These decisions were made very quickly and my wife & I are very happy with their decision to honor the deal. I am impressed with the integrity which the Prime Toyota management has shown in their action to us. Sincerely, Richard & Judy Maguire,, New Gloucester, ME

Guy Sanders

WoW1. What can I say. From the moment I reached out about purchasing a 2022 RAV4 Prime SE to the driving the vehicle off the lot back to my home in North Carolina, the people at IRA Toyota in Saco Maine could not have been more helpful. Starting with jennifer taking my phone call, then Anthony finding the vehicle and Eric literally picked me up at the airport and drove me to teh dealership. No trying to up sell me on extended warranties, but making me aware of a great deal on exterior/interior coverage. My only problem with this dealership is that it is 868 miles away from my home in Greensboro. But if I need a new car that is hard to find, Ira Toyota in Saco will be my first call.

Paul Stevens

David was absolutely prefect in his handling of my service. Molly who scheduled me was great as well. Being from Illinois my experience was simply perfect. David also made me aware of an issue the car had that needed attention and was under warranty. We scheduled an appointment to take car of the issue before going back to Illinois. Great experience!

Joe T

Had the honor of buying from Alexis and Prime Toyota. In these times of shortages and supply demand, Alexis and Prime Toyota worked with me through the whole ordeal. I have to go back to July 2021 when I first worked with Alexis. Walked in chatted for a bit and put a refundable deposit down on a 2021 4runner. Prime did not mark up the vehicle like most dealers in the Portsmouth NH area. I say this because I am currently serving in the USCG in Kittery. So I drove an hour away to purchase the 4runner. The communication and customer service provided by Alexis and Prime is nothing short of impressive. Alexis told me when the vehicle was being built, shipped, and of course delayed at the port. When the 4runner was set to arrive at the dealership at the end September, our Ship was getting underway for Patrol. I was devastated and told Alexis to sell it to someone else and put my deposit on a 2022. Alexis, went out of her way to have the Dealership hold the 4runner for 4 extra weeks. I cannot be more thankful for the wonderful experience I had working with them. If I ever need another vehicle I will definitely be buying from Alexis again. Prime Toyota Thank you for such a positive buying experience!!!!

Tiffany Silva

My visit today was absolutely amazing I met with Bill he was very understanding listened very well and got me a deal 😊 I couldn't be happier you may be new but you will go places bill thank you so much for an amazing experience and your patience! …

H. Lucille Webster

I’m very impressed with all of people at Prime Toyota! My salesman was great, the finance manager was great! I got what I wanted at a fair price! I even got free oil changes, free service, car cleaning when I want. I’m so happy with my new RAV4 Awesome!!

Shannon Auritt

I have two say, I’m impressed. I first had a disastrous experience and then Scott the service manager got involved. Scott was absolutely fantastic. Scott you truly are one of a kind. Please if there is anything I could ever do for you, let me know, A+ customer service.

Saco Main Street

I just got a new Ford F150 pick up at Prime and the experience was great! I was lucky to find that they had good selection. Dave Conciesion and Dave Blanchard put together an awesome deal that couldn't be beat. I would recommend them and Prime Ford to anybody!

Peg Evans

Very friendly and professional saleswoman. Wendy impressed me how she handled all our questions as quickly as possible. It was great doing business with her because she made it her job to know us and what we preferred in a vehicle. Best experience buying a vehicle.

Norbert Leser

I purchased a new RAV4 and traded in another RAV4. It was a straight forward deal and no-fuss negotiation with Trevor and Jim Crocker sales manager. As opposed to other dealerships I dealt with in the past, I did not have to go into endless sessions about them pushing extended warranties etc. Overall, pleasant to deal with and great price in current corrupt market. Would definitely recommend Prime Toyota for new car purchases.

Karin Bertrand

We were looking for a safe, clean, used vehicle for our daughter and we found it at Prime! Walked in half an hour before closing time on a Saturday after a long day of car shopping. Buddy found the perfect car, a RAV4, complete with all the service records, helped get us into an affordable price range and we got the deal worked out that night! We are all happy to know she’s driving a safe vehicle that she loves! There was a taillight out, she brought it back 2 days later for the fix with no hassle. Would absolutely recommend this dealership!

Lee Mitgang

We ordered a Rav4 Hybrid in early May and finally picked it up yesterday. These are strange times to buy a car or sell a used one and long delays like this seem to be the new normal. Given that, Prime Toyota was always honest with me about what to expect, the limitations on option choices and the probable length of time the whole process would take. When the big day came yesterday and our car arrived, our charming salesperson Brooklynn Burns couldn't have been more helpful and patient in explaining the ins and outs of our new car. And the deals for the new car and for our trade-in were quite fair and nothing like some of the above-sticker horror stories we've been reading in news stories lately. A great experience, all around.

RYAN GUAY

I buy a new car every couple of years. The best customer service. Other well known dealerships would not commit to a price over the phone. Those car dealerships wanted me to "come in and chat." That is not how I buy new vehicles! Prime Toyota gave me a great price on our new vehicle within 10 minutes over the phone that no one could beat. I literally bought the car over the phone once I found out that no one could beat their price, literally no one! Very fair, no games, no hassle. Fast, easy and super simple. Shane and Steve were great to work with and honest. They even called me back to offer a further discount they forgot to include. I do not have any dealership loyalty, but will be doing business with them in the future!

Brent West

Fantastic buying experience! The IRA Toyota Saco team were a lot of fun to work with. Excellent selection at fair prices. Thank you so much!

Jessica Brown

Customer service is where it's at. Every time I have been to this dealership, the people are always so polite. I don't mind waiting while they service the vehicle because they have a play area for the children and a TV which works well for the older children. It is, all in all, a great place.

Matthew McKenna

Fantastic experience. Gwen and the whole team were wonderful to us. I called to schedule a test drive for a Rav4 Prime. They did not have one that day but let us test drive a hub due to it having similar features. We did not get pressured to buy a vehicle we did not want. Instead the Rav4 Prime was held for us so we could test drive it and buy. The whole process was so seamless that I didn't even realize we were going to be able to take it home the day we bought it. We scheduled the test drive for 6pm and had the vehicle by 8pm. I even got set up with new insurance that was much cheaper than my current insurance. O would recommend this dealership to anybody looking for a vehicle.

Kevin Remsen

Very pleasant experience. The sales team were very up front with pricing and sent me several pricing sheets on several vehicles for me to view from home. I settled on a Tundra Limited but it was in Massachusetts. The guys a Prime brought it up in 24hrs to have me test drive it and I took it home the next day. Very happy with the experience.

Victor Herschaft

New visit to Prime Toyota in Saco Maine. My service advisor was April who did a great job, very knowledgeable and professional. She set the appointment for the truck to receive service and got caught up on maintenance and receive a frame inspection. I used their rental car service and it was very good also. I recommend April and her team highly at Prime Toyota Saco Maine for your service. .

ELIJAH BEYA TV

Excellent customer service and follow-up call for any update on what needs to be taken care of

Charlotte Cromwell

By chance we went to Prime to look at cars and found exactly what we were looking for! We were very happy with our sales person James. He was wonderful, friendly, informative, helpful and would highly recommend. Happy with our experience at Prime.

Judi Boehm

Robert Martel is the best. I always request for him to do the work on my car. He even called me to let me know if additional work he thought should be done! Thank you. Amy was great as well kept me in the loop as fir update on my car and was so friendly. Even when I asked for a clean pen she went and got a wipe to disinfect the pen with a smile. Thank you all for the excellent service today. Stay safe and well

Cathy Witham

Gwen did a great job tracking down a specific vehicle for me! All interactions were positive and I would definitely recommend them when you are in the market for a new vehicle.

Brian Dustin

I have been a customer of Prime Toyota for over a decade and have purchased 4 new vehicles from them in that time. I always bring my cars here for service. I know that they will take good care of me. Staff is always friendly and helpful.

Tod Kessler

I have purchased many new cars in the past and I have to say that this was the easiest and best experience I have had. Prime had the car that I wanted with the colors and options needed. Usually I dread negotiating a price. I was happy to see that the initial price was so fair and at the lowest cost I could find, I had to jump on the deal. The sales people were very professional and I felt at ease at the dealership. The paperwork went quickly and I was able to drive it home that day! Overall a great experience.

Javier Zavala

Great service, great staff, great vehicles. I flew up all the way from Atlanta, Ga to purchase a 2018 Tundra and let me tell you, it was completely worth it! Left Saturday morning and arrived at the dealership at 2 pm and was out of there by 4:30 with a sweet deal and an even sweeter ride. Mathew F. did a great job and answered any and every question I had. Definitely will consider flying up there again to get another great deal.

Joel Valcourt

Overall I might give this used auto buying an experience a 4* there were some little things which makes this a 3* The sales person only tried to mess with me two times, one was my fault. I said my limit was 20k, and was shown vehicles greater than, my bad. The one which irked me was, only after signing a non-binding agreement was I shown the carfax and "dealer page" I could have asked for these before... my bad, but it felt "bad". One other was the contract I signed was for a Honda E-XL, but turns out the car is only an LX, the previous owner added some mods, my bad again; but I would expect a dealer to know their cars. Final, in the finance, I was trying to figure out what the four columns and various rows meant. Turns out they were all related to gap insurance on a used car. I said I did not want gap insurance and that whole spreadsheet went away. I have no idea what the other columns/rows were for.

Elizabeth Forsleyplata

The best treatment that I have ever received from a dealership. Honest and very prompt to answer my calls and questions. I am over the moon with every area of service that I received I even got a text for service already as a contact number to have for future service jobs.

Peter Kuczynski

Recently drove up from CT to buy a Highlander. The Internet Sales Staff was excellent to deal with (Justin & Steve). The price was right and there were no unpleasant surprises. Smooth transaction and I love the car. I will definitely shop them again when looking for my next car.

M O

My wife and I bought a brand new truck and the staff at prime Toyota helped us make the whole process very easy. We understand that inventory is low and every step was taken to ensure that we got exactly the truck that we wanted. Thank you to Eric and JP in the entire crew at Prime Toyota Saco. Would recommend highly to friends and family!

Sid Alley

Most pleasant experience with an auto dealer ever. Never felt pressured to purchase anything. Not the truck or extra insurance coverage for it to cover paint, tires or interior fabrics etc. I found that unusual for a dealership.

Joyce Haley

Prime just delivered my detailed car back, looking shiny and clean! They not only did a thorough detail (inside and out) but also picked up and delivered the car back to me as I am isolating. Dave called and texted throughout the process and was pleasant and kind. And the price was very reasonable! Pleasant experience from start to finish.

Dru Laduke

Amy is a continued reminder of the Ira Rosenberg legacy. Professional, informative, and providing value to Prime’s customer. I could have purchased my RAV-4 anywhere & had it serviced anywhere. I chose Prime for how they make me feel: Valued. Kudos to Amy & her team.

trey burnham

Just purchased a 2020 rav 4 hybrid and we love it! We had Brandon Richard help us and he was amazing, helped us through the whole process and was there for anything we needed. Overall Brandon and prime made it a very easy car buying experience.

Joanne Fishman

I always have a great experience with Prime Toyota. April is just wonderful and she really is lovely. I’ve been a customer for many years and hope to be a customer until I can’t drive anymore. My Dear late MIL gave up her licence In her late 90’s. She drove a Camry. She went on to live to be 107.

Christine McCullough

Michelle was thorough, polite and knowledgeable of the services recommended for my car. She also gave me the option to go into the shop to see the rust issue underneath the car. As the old saying goes “seeing is believing”. I appreciated this gesture.

Bruce Emmons

I was very impressed with the service appt ! Even though it turned out to be nothing neede to be done ! Christina was very helpful and listened to concerns ! Conner was also great and polite and assured me the vehicle was all set and gave me advice on the service issue ! Hope to use your dealership in the future

joanne cohn

Our RAV4 was recalled for a fuel pump problem that I think took 5 no to fix because Toyota didn’t have the replacement part. Prime assigned a staff member to coordinate our repair and the use of a loaner until our car could be fixed. It was complicated, but Ben, Lisa and Molly worked with us and were very flexible in accommodating our needs. They made a big inconvenience as pleasant as possible. We are grateful.

Christine Smalley

I had a great experience today at Prime Toyota in Saco. John Harmon was my sales guy and he was amazing!! I went in to upgrade my Tundra and he had asked me what I was looking for. I told him and he made it happen. The truck was exactly what I was looking for, beautiful!! He had to work his magic to get me in a comfortable spot with my payment. JP was awesome in doing the final paperwork. Fast, efficient, and a smile to boot. This is my second lease with Prime and I will definitely be back!! Thank you so much, John!! You made another customer very happy 😁

Michael Morin

Bought a car from Matt Fecteau yesterday, I have to say he is a true professional. I was greeted promptly and the entire buying experience was excellent! Joe behind the desk and Junior in finance were also both very helpful and friendly! If you're looking to get a used vehicle, then this is a place you should go first!

Peter Margaritis

Buying a car at Prime Toyota Saco made me happier than a Hound dog at hunting time! Thanks to the easy manner of Jennifer, I was in and out in less than four hours. She is a flawless pro with and wink n smile that earned her a perfect 10 from this satisfied customer. Stay Stellar, Jen!!

Raoul Souliere

Jennifer was my rep for the 20,000 mile service. She was pleasant & answered my questions & demonstrated what was to be done. The mechanic did all the required service in approximately 60 minutes. Am very pleased with the service department.

Brian Doyle

I had a great experience with my recent purchase with Berto Arroyo. I think most car buyers are scarred from old 6 hour procesees, and perhaps more hesitant during the pandemic, but my transaction was very smooth and efficient. I love my new highlander hybrid and had an excellent experience. Thanks!

Amy Naffah

Justin was extremely knowledgeable and his assistance with buying a car was great! He was not pushy and did exactly what he could for me. I am extremely happy that my experience at Prime was painless. I would definitely recommend buying a car from Prime, as this was my second time buying with them. I love my new car and I have Justin to thank for it!! Super happy customer right here!

Christopher Reimer

Needed 4 new tires. Erica was terrific helping me schedule the appointment and Ann was great keeping me informed during the actual service. Both were professional and friendly. I thought the price was fair and there were no hassles.

Katherine Proctor

The customer service, willingness to build strong relationships and dedication to keeping them seems to be the # 1 priority at Prime Toyota. I originally sent an inquiry on a car online through their website. Not only did I get a quick response, I felt like the online representative I was provided was most interested in our needs! When I had limitations on when and where I could travel, they made all of the arrangements to suit my family! And when I was transferred to a store salesman, the genuine care and consideration remained the same! I will continue it go through Prime Toyota for my car needs! Thank you Trevor, Sam, and Denise!

Anthony Cami

Nathan is truly a professional. Answered all my questions and even delivered the vehicle himself to my place about an hour away for a test drive. He was patient throughout the entire process as well as giving me answers in just a few moments where other salesman at other dealerships took their time and didn’t respond until the day after. I got a 2017 Tacoma that basically looks brand new and the dealership even replaced my windshield for me because of a little crack. A tremendously fantastic experience. Highly recommend.

John Pettengill

Need a vehicle see JD at IRA toyota saco maine five star

Dave gettles

I have always had great service at Toyota dealers, but Prime Toyota went above and beyond of anything I could have expected. The sales staff even stayed late with me as I fi wished my paperwork. The staff was extremely professional and put all my fears to rest with patients and kindness. Jenifer was so wonderful with me as I have PTSD and noticed when I was getting overwhelmed. Such great people I cant imagine going anywhere else from now on.

Doug Coughlan

This place is the most organized and efficient service place I have ever been to. The past maintenance records were there when I got there and the recommended service was fully explained and executed within a reasonable time, as promised, and a written report was created, with pictures, of the new parts being provided. Recalls were researched and scheduled for a convenient time in the future with a loaner provided. David was great, answering all my questions in detail and making recommendations. There was no push to include add-ons. I would recommend to others to use Prime to “keep their Toyota a Toyota”. Doug Coughlan SoPo, Maine

Lee Hearn

We were very impressed not only with the great help we received finding the right vehicle but the sincerity in which it was given. Both Nathan Allen and Steve Saucier went above and beyond what you typically think of as the “salesman “ approach. They genuinely wanted to make sure us 2 old folks understood all the details and were getting just what we wanted with 0 pressure on their part. They also did a lot of extra things to help us. I also want to mention the atmosphere at Prime Toyota. Very genuine, friendly and welcoming! give it a A+

Dechen

If you need a vehicle, Prime Toyota Saco is the dealership to go to! The staff were warm and welcoming especially Matt F in the sales dept. Matt was very helpful, friendly and respectful, and negotiated a great price for my SUV. If any of my friends or family need a vehicle, they're definitely coming here first! I stopped by Prime Honda Saco a couple weeks before, and had an awful experience. The salesperson there needs to learn from those at Prime Toyota on how to treat their customers, especially their female customers.

Brandon Webber

I just purchased my second vehicle from Wendy Lewis, and will be back next year to buy my third from her. Wendy has continued to be joy to work with. She was also more than happy to assist me on her own time with any questions I had. I have had nothing, but positive experiences from all departments at Prime Toyota (sales, service, financing, and parts). There is no pressure and you are able to take your time. They are more concerned with you being happy than "just making a sale". I drove away with a brand new vehicle instead of used because they were able to make it work for me with no hassle. I continue to go here as I never feel "cheated" after I leave unlike most other dealers. Denise from financing was fantastic and was able to save me even more money than I thought. I highly recommend you just go to prime and not waste your time elsewhere!

Jaime Gallagher

The entire staff was extremely helpful and easy to work with. We shopped around for a while and Prime Toyota of Saco clearly had the best deal. Norm, the internet salesman, was great! He was the reason we got such a great deal. He help us through the entire procedure and got me in contact with whoever I needed when I needed them. I cannot give him enough praise. There was no hassle when I got there. No one tried to push me to spend more money or go back on the price they had offered, like many dealers we have dealt with in the past. The paper work was quick and everyone was incredibly friendly. Our salesman John was extremely helpful and answered all of our questions. He was attentive and very welcoming. He even called a few days later to check that I was still thrilled with the car and didn't have any further questions or needs. The business manager Steve was a pleasure to work with and helped me with all of my concerns even after the purchase was complete. Management followed up with me to make sure everything went smoothly and that I was completely satisfied. I was extremely impressed with this dealership as a whole. And I would certainly buy another car from them.

Denise Gay-Mathisen

I love going to this dealership. Everyone is knowledgeable and friendly. They are accommodating while waiting for your vehicle or delivering your vehicle to your home! Awesome! I highly recommend this dealership and look forward to their service throughout the years. Thank you Prime Toyota. Laura

Adam Brittain

My wife and I stopped at Prime Toyota after visiting 3 other dealerships and found our salesman John Harmon to be the easiest and thorough salesman by far. He was very patient, answered all of our questions and took the time to explore all the options for us. We are definitely going back again for any future car buying and I would highly recommend working with John and the Prime Toyota team.

Monica Salamone

Zacc Tom was absolutely amazing! He listened to what it was that we were looking for for our family, he worked really hard and had a lot of patience! We also worked with Denise in the finance office and she was wonderful! She explained everything thoroughly, and even followed up after to make sure the vehicle was ready in a timely manner despite being busy on a Saturday! Thank you all for a wonderful experience!

Tim Tremblay

Great service and follow up by Amy but my truck was returned to me dirtier on the outside and in than I left it. I was told it was washed but clearly was not. It had multiple grease spots on the doors and hood along with the paper and plastic they left inside the cab. Kind of a bummer after the great job Amy did.

Michael Garrett

The best experience I've had buying a car. We were financing through our Credit Union and the whole team did everything they could to get the numbers right! We were in and out in no time. Car was detailed and gas up when we came to pick it up. Everyone was professional and helpful. Will definitely be buying my next car from Prime Toyota.

Issac Parker

Did a great job of providing me with all the information I need. The staff was very friendly and made purchasing a car very enjoyable. The sales consultant that was helping me James was awesome very straightforward and friendly, he was able to answer all of my questions and more. Really went above and beyond.

Priscilla Velentgas

Always gets my car done in timely manner and went out of way to arrange shuttle for me when I realized I needed one last minute

Raymond Arcand Sr

Second time due to lack of manpower. I live in Kennebunk. First time there was told it would be three hours for oil change or reschedule. I felt someone should have called me. Greeting area very disorganized. I stood waiting by my vehicle 15 minutes when when someone would be right with me. Today was very different all went well.

Phineas Sprague

There is no such thing as a simple car today. As I began explaining one of the issues the service writer was quick to pick up my operator error and was not going to put a technician on it and charge me. He showed me what I was doing wrong. I appreciated that approach and it built up my confidence. After they had gone through my list and added recommendations it was a healthy tab which I didn't question. it was done quickly. They loaned me a car .

Jane Whitley

We walked into Prime Toyota on Saturday afternoon. We were greeted immediately, and introduced to Shane P., our sales consultant. We were there to try a Toyota Avalon that we had seen on Prime's website. Shane was professional, knowledgeable, and no pressure. We loved the car, and bought it right then. Shane took the time to show us all the bells and whistles on the car, installed our cell phones, and even programmed the GPS system to home. We had a great experience and highly recommend Prime. Above & Beyond Service!

Neil Rudnick

Incredible deal on a 2021 Prius Prime! They located the exact car I wanted and made the sales process efficient and pleasant. In 25 years of buying cars I've never had a better experience. I'll go back and visit Jim Crocker, my sales associate, the next time I need a vehicle.

Darcy Leavitt

John is great! This is our second time working with him and he’s always very knowledgeable, efficient, and no pressure. We love our Toyotas and highly recommend John and Prime Toyota!

Brian Carrier

Had a great experience, I was able to easily set up an appointment via the website, and our salesman was excellent!! He and the the other members of the Prime team made the process go very smooth. I would defiantly be back for my next vehicle.

Curtis J. Hill

The service was easy to schedule, convenient and efficient. David provided great service and expedited my check out. Best Toyota dealership I’ve been to for service

James Joys

I have bought many cars over the years but this was clearly the easiest transaction I have ever had. I emailed them and they got right back to me and the deal blew away 5 other Toyota dealers in Maine buy a minimum of $1500 dollars. Other dealers said they can’t do that deal. Well they did and it was easy. The salesman and manager were both awesome. I cannot say anything negative about Prime. Oh by the way I replaced my 2015 Camry SE with the 2019. Twice the car and I get over 40 MPG on the highway. Incredible. Thank you guys

Patrick McDonald

Prime Toyota was great! Not only did they give me the best price on my new 4Runner, but they went above and beyond to make sure my whole experience was awesome. JD is the best! Look for him. He’s professional, knowledgeable, and honestly cares. We were buying our first new vehicle and JD walked us through every step of the process and treated us like family. We’re now proud owners of a brand new Prime Toyota, and will gladly buy from them in the future. Highly recommended!!

Dragon Nanny

I absolutely love Prime Toyota in Saco, Maine! I have been working with Brooklynn to get me into a new RAV4 XLE and tonight it happened! My first new car and it could not have gone any easier/smoother! Everyone was friendly and helpful and I am so happy to have my first brand new car!!

EricsArchive

I arrived with a flat tire and no appointment and they took me right in. The time they told me it would take was completely understandable and accepted. Fortunately, the tire fell under the warranty period and within a cookie and a coffee, I was happily on my way. There is always the possibility of a hiccup, but I’ve never been disappointed with the service I’ve received from Prime. And Dave is one of team of great Service Managers.

Alex Dorchies

We were on vacation when we developed transmission trouble due to some failed transmission lines. Prime Saco got us in, ordered necessary parts and had us going in 24 hours......did some needed brake work as well and identified less critical items for future attention . Clear, courteous communication. Our service coordinator Amy was professional, efficient and the work was high quality and well documented. Best Toyota service experience to date.

Deirdre Donahue

This was my first experience with Prime Toyota. Everything went very well, and each of the staff members I worked with was friendly, kind, knowledgeable, and generous with his or her time. The car was repaired promptly, and I was kept apprised of the suggested repairs timely via text...no need to trade voicemail calls. I thoroughly enjoyed my pleasant experience, highly recommend Prime Toyota, and will return! D. Donahue

Jason Allshouse

I've been getting my vehicles serviced at Prime for the last three years, and they have been nothing but excellent. I just recently purchased my first vehicle from Prime and the team was excellent. The sales manager and finance manager got me an excellent deal. I would definitely recommend Jim Crocker if you are going to purchase a car -- he is very nice, knowledgeable, and never pushed me or made me feel like I needed to purchase.

linda smith

Although it was extremely busy, my car was serviced quickly and efficiently. The staff were hardworking and very pleasant.

Christian Allaire

So first off ive been to prime 3 different occasions all were bad, but i decided to go one last final time because they had the truck i liked. So I went in and worked with JD and let me say best experience of my life he got me more for my trade, as well as the best deal i got from them! I was in and out in 3 hours with my new truck. He has definitely got a customer for life, great honest salesman!

Marilyn Stebbins

Everyone very friendly. Give Prime 5 stars all the way. Bought my 2017 Rav 4 last summer after leasing it for 3 years. Service is always very thorough and employers helpful an courteous

John Baillargeon

My car was taken at scheduled time, person was pleasant and told me the estimated time the work would take. Waiting area was clean and everyone had masks. Work slightly longer than estimated, but there were many things tom be done and the car was cleaned. The work done was reviewed; no problems were found. A recall repair was also done, which I didn't expect but was pleased to have it taken care of. Very good experience as usual.

Laura St John

I am on my 4th lease @ Prime Toyota.. I wouldn't think of any dealership or any other car..over the years I have dealt with Mr. Berto Arroyo who has always shown me the best-in all aspects of the process.I consider him the best in the business We have become Family and I Respect him so much. All the people in the Dealership are wonderful, they should be rewarded with an award♥️

Chuck McDiscs

We worked with Brady at Prime and he made us feel very comfortable during our time there. We were very satisfied with the sales process for our 2019 4Runner and left feeling confident with our purchase. We will come back in a few years for our next purchase and will ask to work with him again.

Paula Maxim

I worked with salesman Anthony Vallaso. He was just incredible! We had an agreed upon price over the phone, prior to me driving 2 hours from Bangor. No high pressure sales pitch, just honest desire to provide me with the vehicle of my choice. He took extra time to go over the features of the Camry hybrid that I purchased. He even drove to the bus station to pick me up, so I could complete my paperwork and pick up my new car. That is going above and beyond in regards to customer satisfaction! The showroom is a very nice atmosphere. The final paperwork with the finance department went very smoothly also. I've had the Camry hybrid for 8 days now and really like it. Anthony helped make my purchase a wonderful experience. I am sold on Prime Toyota. Their price was the best! That's why I drove 2 hours to the dealership!

robby hebert

the service department is by far the best!! We own four toyotas and have had such superior customer service and repair work here over the years. Thank you Prime Toyota of Saco for keeping our family safe on the roads <3 Charlotte Hebert Arundel, Maine. I just want too add, my service rep Aaron is the absolute BEST! Ask for him, he’ll take very good care of you. They also have the BEST Toyota tech, Bob Martel. Prime Toyota is blessed with the staff they have

Stephanie Hutz

Nathan was the salesman who helped us into our 2015 Kia Sorento. The process was quick and he was very personable and professional. I got outside financing and he didn't push for us to finance through the dealership. Very good experience as I hate buying cars and the process it involves. I would recommend anyone to Prime Toyota in Saco

Ellen Nelson

We had such an excellent experience purchasing a car through Prime Toyota. Our salesman, Zacc Tom, was patient, helpful and knowledgeable. I spent months looking and contemplating which car to buy. I never felt rushed or pressured. Highly recommend!

Dana Sturtevant

Immediate reply to my email quote request, met sales staff after a few moments as the office was bustling. Vehicle was ready for test drive, worked with veteran sales rep, Jim Crocker, who guided me through Prime’s process, offered me a beautiful loaner for a lunch break and kept me apprised of financial check up and paperwork which did take considerable time due to workload. Sales team were well presented and dressed. Overall, a calm environment that left me at ease in what could have been an otherwise stressful period. I would do your research first, decide on. Your needs in a vehicle and budget, talk to other dealers and then enjoy your purchase from this professional dealership.? I started here via on line with “True Car”. Worked for me.

Mitchell Poirier

We worked with Tameka and she was absolutly amazing! She found us a car that was in our budget and a car that we fell in love with! Couldnt ask for a better sales woman!

Janet Yusim

Fast service, helpful and friendly staff. The only thing I wish would improve is their tracking system, files. In the last three times I have been in they have told me I needed spark plugs replaced despite my having them replaced at their facility in the past year and a half.

Ellie S

I just bought my second Toyota Highlander at Prime Toyota in Saco -ME and I love it! Prime Motor Group always make my car buying experience good . We always get a great deal and their sales people are great professionals. I’ve been a costumer for about 10 years now and have bought new and used cars for me and my family.

Angela Orr

We had a great experience with the entire dealership. It's our third vehicle from this dealership. The staff is very professional and efficient. I enjoyed working with Jason DeFelice the sales consultant. I will definitely contact him again when I am in the market for my next vehicle. Very professional and attentive to details. Thank you for the great experience!

Kelly Johnson

Best experience I have ever had buying a car. Berto was always true to his word. He was always making sure I was comfortable with my purchase, and clearly answering all of my questions. He went above and beyond.

Mike Perrone

My lease was up with a different dealer so I started to shop around and found the best price by far at prime Toyota. My salesman was Brady Provencher. He was very courteous and extremely informative about the vehicle. He made the experience very easy. He made sure the vehicle was detailed outside and in before I left. At the end of my lease I am going back to prime in hopes that Brady will still be there to help me again.

James Robert Hallstrom

Shane Pelletier was a fantastic salesman. Helped me understand all the little details that I didn't understand and put everything into a perspective that I understood. Very personable and great at his job. Thank you prime for having a fantastic team!!!

Lori Flynn

After months of searching for just the right car for me, I found it at Prime Toyota! Matt Fecteau, my salesperson, was instrumental in making the final sale happen for me! He made every effort to help me negotiate the best price and trade in for my current vehicle. I felt I received a very fair price and trade in value during the Toyota-thon promotion. I am absolutely in LOVE with my new Highlander! It was spotless when I picked it up and had a full tank of gas!! Thank you Prime Toyota for working with me. I am pleased to finally have the vehicle that checked all my boxes. Thanks, Matt! 👍😃

Susan & Chris Warren

We originally inquired about the vehicle online and the sales associate was always quick with response by text and email. Once we decided to purchase, we were referred to a sales associate who was very accommodating and helpful. Sondra, now my “new best friend” went above and beyond to respond to all my questions and even delivered the van to us directly. Thank you!

The Crushingtons

The service department always takes great care of us. We have been bringing our vehicles here for years. We had a hard time with a particular service manager on our last visit. When we responded to our follow up email. They actually listened to the issue we had and immediately corrected it. That says a lot about the integrity of this business. Thanks Prime Toyota!

Jeff Burnham

Excellent transaction. Was quoted a great competitive price via an online request in the morning - met with Mike Tapley who did an excellent job explaining the vehicle. Purchased the vehicle the same day. Very happy with the entire process and would highly recommend the dealership and Mike. Hope to have a similar experience when I have the vehicle serviced.

Kathryn Leffler

Benjamin was prompt and professional- clearly knows the servicing of vehicles. Let me know of added important servicing recommended. Plus installed my missing hubcap himself. Nice person to do business with.

Donna Knights

My experience at Prime Toyota was exceptional. My salesman Brandon Hersey was very helpful and very attentive. Best salesman I've ever worked with when buying a new car. And business manager Denise Frietas, was just as exceptional and helpful. Both made my buying experience a fantastic one. I would recommend Prime Toyota to anyone.

Liz Brendler Blackman

We purchased a car recently from Prime Toyota. I highly recommend this dealership if you are in the market for a car. Excellent service and easy to work with. I always come back to Prime Toyota for all my car’s service. Everyone is friendly and professional and the service department does a consistently excellent job. I highly recommend this dealership.

Justin Brandstein

We bought my fiancé a 4runner at prime. James was great. He made the process so simple and was a pleasure to work with. Highly recommend prime and James !

Bruce Lewis

We used TrueCar to start the process. Prime Toyota was the nearest dealer and offered the Tacoma nearest to what we were looking for at a reasonable price. Like all dealers, push the extra's a little more than I would prefer -- but let the business manager do the bulk of the pushing. End to end -- in an out (with purchase) in just over 3 hours, Salesman was good and dealership was very busy -- they obviously do a lot of business. Overall very happy with experience.

K K

It was overall one of the best car buying experience. Very helpful and attentive. I was surprised how easy Jeff made each step easy and knew after a view minutes which truck would be the right fit for us. While Darrell assisted us extremely well in the sales process. We couldn't have been more pleased. Thanks a lot!

Denise Curtin

I just bought a 2019 Mazda Cx5 Grand Touring and I am so happy! It is the best vehicle I have ever owned. I worked with this business to get the payment to where it could fit my budget. It was better than I anticipated, and the communication.... being most of it was online was great. They reached out to me with their price drops, but they were not over bearing and pushy. When I went to get the paperwork done it was fast, smooth and efficient. Thank you Prime Toyota!🎉

Jamie Rothfus

While I was sitting at Prime I looked at reviews for the store, some were pretty negative about the long wait for a salesperson , slow service etc. I found that if Prime did have these issues, they used them to better themselves because I had nothing but a top rate experience. Kelly Decambra was really nice to work with from the beginning. Being a woman buying a car has always been a challenge- it was really nice to have Kelly sell me the car, she does not pressure you and is super knowledgeable about cars. I would definitely go back.

MRr Sleeper

When I went in to look for a new vehicle the staff was out right away to help answer any questions that I had. My salesperson made the process quick and easy, and got me a great price on a used car! I'll happily do business with them again for any future purchases.

Michael Gaspary

One of the best experiences I’ve had recently at a car dealership. Gwen was fabulous to deal with, ask for her you won’t be disappointed.

Bob Lombardo

We got exactly the car we wanted and was very pleased with the negotiation. Jason Defelice was so helpful and understanding to our needs. His follow through with our questions and concerns was commendable. It was one of the best car buying experience that we have had in a longtime, the other great experience was in 2013 when we bought our Avalon from Prime. No other dealership in Maine could match the price, or come close. Thank you Jason! "When it's time, visit Prime"!

Mikala Adji

I had a great experience working with Prime Auto in SACO, Maine. The staff was helpful and very welcoming at the dealership. What started out as a test drive of a vehicle I saw through the online search to ending my day driving home in an awesome Jeep! It was a positive experience and I would recommend this dealership to anyone looking for a new or used car. Thank you Prime!

Shauna Kondrat

Prime Toyota in Saco provided excellent service. Easy to schedule an appointment, courteous and efficient staff, clean and spacious waiting area, and a car wash was included with my service! It doesn’t get any better than that!

Brent Reiche BS, DC

Had my first dealership buying experience at Prime Toyota in Saco,ME. Top Notch! If you are looking for a car they will find it. I had a very specific request and they met and exceeded my expectations. Ask for Berto he is Awesome!! Even after the sale he has been helpful. Super job all around, can’t wait to buy my next car.

Roberta Pinkham

As I have experienced previously, today's service was a positive experience. Everyone is professional and caring. I also felt comfortable and safe being there due to the arrangement in the seating area. I also appreciate that the service has stayed with a Prime dealer.

Lisa Horn

Friendly salesperson (thanks, Justin!) who was informative and wasn't pushy at all. Explained everything well and gave me the leeway to hold off putting down any payment until I met with the finance guy to see exactly what my payments would be. Took time after the sale to answer additional questions about the 'how-to's' of the vehicle before I drove off. It would've been good to know in advance that Certified Pre-Owned cars are non-negotiable on price, but that wasn't a deal-killer. VERY thankful for the 0% financing offered on a CPO. Overall, good buying experience (one I haven't had to try in the past 18 years!).

David Brown / DABombs1224

From start to finish it was an easier experience than I anticipated. Everyone involved was great and easy to deal with. They knew exactly what I was looking for and I couldn’t be happier with my 2020 Tacoma I drove home in. We will be back to Prime Toyota in a couple months when my wife is ready to get her next vehicle.

Linda Morris

As always, great experience. Needed a new battery, so also had my 6 month inspection done. Ben Krauter kept me informed about what was being done, as I waited. Was nice to sit back and read a book, while my car was being worked on. Thank you Ben and Prime Toyota. Linda Morris

Michael Tikonoff

Outstanding communication by Michelle. Technicians fixed my car.

Jacklyn Wagner

Ben and his service team at Prime Toyota went above and beyond and exceeded all expectations. I recently moved to Maine and took my car in for an alignment and regular service check. He realized I needed a state inspection and performed it without asking, diagnosed a problem I didn't think he would have time to do, and even washed my car. Many thanks!

Ms. Agren

My trunk would not latch. So it beeped all the time. It had me about in tears. I drove over to Prime. Talked to David who talked with technician and they said they could look at it. I had No Appointment. They took it in and I was home in 45 minutes. Thank you so much

Laurie Lemay

Excellant SALES Lady.. Very Polite and easy to deal with. I would absolutely refer her to anyone looking for a New Vechicle

Karen C

absolutely wonderful staff from the service director & service writers down to the service technicians and everyone in between😁 …

Heather Graham

Very easy morning with Phil in the service department. I pulled my car into the garage, he came over with a big smile and told me what he’d be doing with my car. He called as soon as he was finished. Thank you for making it so simple!

Anne Bureau

I brought my car in for an inspection and tires. The staff was helpful and generous in clearing up some confusion regarding communication from the parts department regarding the tires I was told were in stock but weren’t. They honored the misinformation given to me and even sweetened the deal by providing me with the buy four tires get one free deal that wasn’t even available until October. Evan was extremely helpful and professional and the gentleman from the parts department went out of his way to make the situation right. I really appreciate the customer service at Prime Toyota and feel confident in their honesty and obvious willingness to attract good customers. When I am looking for my next car you can get Prime Toyota will he my first stop and I will continue to go to them for service because of the excellent and straight forward customer service!

Debbie Burnham

Just wanted to tell you that we had a great experience agian purchasing our second car from prime. Our salesman Shawn was excellent and explained everything clearly. He didn't waste anytime with setting up the test drive then immediatley started the purchase process. All went smooth with minimal wait time as it was a busy day for them. We appreciate all that prime has done to accommodate us and the two hour drive was certainly worth it.

David Z

Amy in service is so great! Very personable, super kind, excellent communication. She made me feel right at home. Everyone else who assisted with my vehicle was excellent as well.

Linda Stimpson

The service person who greeted me, Christina, was very helpful and answered all my questions. It took a little longer than I had anticipated and she checked with the mechanics to make sure the job would be completed when I needed to leave. Thank you!

Phaedra Gallant

Another great experience at Prime Toyota! Wendy Lewis was very knowledgeable about the vehicles we were considering and is exceptionally pleasant to work with, as is Denise in the finance office. We got a good deal and had an overall great car buying experience. Thank you Wendy & Denise!

Patricia Kowalski

I want to thank Eric Godin so much for coming in to Prime on his day off to get me into my new car so I wouldn't have to wait through the weekend without it! I really appreciate it. Love my car. You're awesome Eric.

M. Hokanson

We came to Prime Toyota knowing pretty much what we wanted. After browsing through their inventory, we found the perfect second car. A few days later we came back and made it through the car buying process with no issue. Also, their waiting room and kids play area are really great. Free cookies, popcorn and coffee didn't hurt either. :)

Sarah Morrell

I went to Prime at the end of my lease and was greeted with the best of the best customer service. From start to finish. I had my eye on a highlander and wanted to see my dreams come to life. From the very start my salesperson Eric Godin was someone i could count on. He listened to my needs and wants and helped me narrow my search. He was kind, respectful and knowledgeable and the best part non pushy. His manager Rob Arey was willing to make a deal and it was the best of the best. No hassle or games these two listened and got me in my dream car. The icing on the cake was my finance manager Denise Freitas. She helped protect my car amd keep me in budget. She was so kind and not pushy that it completed my whole experience. I reccomend anyone in the market to come down to prime Toyota and see this amazing crew. I cant wait to continue to do business here. Prime customer for life.

Cheri Falk

They initially made an error by selling the tires I had place on hold. But they went above and beyond to make it right! Gave me the first available appointment and offered their pick up service. During the appointment they called with updates and explained what extra work was needed and the cost. Our previous Toyota service was falling down on their work so we were ready for a change and are glad we tried Prime Toyota of Saco.

Micro Brewlogic

We've been a Prime Toyota family for a long time now, and they have really done a great job keeping us safe and on the road. Very good deals, excellent customer service, and they work hard to address any concerns we've ever had. I really appreciate them.

Tom Foley

I was told the recall process would be about 90 minutes. I arrived two minutes late then waited 5-10 minutes for the service rep to come to my car. He politely explained that the air bag wiring would be replaced and it would take about 90 minutes. After an hour and 45 minutes went by I asked him how much longer. He checked with the mechanic who said there was a delay in getting the car into the service area and it would be at least another 30 minutes . Prime washed my Toyota Corolla. Total time about two hours and twenty minutes.

Lynne LaFerriere

I have had two wonderful experiences with Prime Toyota of Saco. The sales and the service have been exceptional. My two contacts, Eric and Phillip, have made leasing a brand new vehicle very rewarding.

Joseph Pastor

The Prime Toyota team did a great job servicing my vehicle today. From the ease of making my appointment, all the way through to the end where they washed it before handing it back over. Thank you, until we meet again in 5000 miles.

TaintedxFrost

I had the pleasure of working with Molly and received wonderful customer service! They were incredibly nice, informative, and even took the time to check out a few concerns I had with my vehicle that happened just before my arrival.

Dick41

I just leased my fourth car from Prime Toyota-Saco. They are the best car dealership in the Saco area. I work with Wendy Lewis, she goes above and beyond what it takes to make my experience wonderful. I love working with her. I would give her ten stars if that was possible.

Fred Hopkins

Courtney is a great salesperson. A real connection between the two of us transpired quickly. She got me the lease deal I was happy with within minutes. A no hassle, no pressure, no back and forth haggling process. Painless. I was in and out quickly. The rest of the Team is great as well. I am very happy with the 2018 Toyota Camry. Great deal, great monthly payment, great associates, great car. What more could one ask for. Thank you Courtney and Prime Toyota of Saco, ME.

OO-BAR RAY

My sales person was the very lovely a courteous Jillian Rooks. She was quick to greet me at the door and went above and beyond every step of the the way. They did not have the Tundra that I was looking for but she was able to get exactly what I wanted within a couple of days at a very good price. Awesome experience overall! Thank Jillian and prime Toyota!

jeff goldberg

Christina was great very helpful in our service visit. My wife brought the truck in as I was working. She had all good things to say. The shuttle service was very convenient.

Paige Klein

My new car purchase was a combination of a million things lining up to get my to Prime Toyota on a busy Wednesday afternoon. John Harmon was patient, professional, and incredibly efficient. I did not NEED to buy a car today, but John made it happen regardless. Kudos to him! I will highly recommend him to anyone I know looking to buy their next Toyota! Thanks John! -P. Klein

George Demetroulakos

Superior customer service and attention to detail. I was made to think that I was the most important person at this dealership. They didn't waste any of my time and when the general manager bought his whole team lunch, he walked over to me and introduced himself, I think his name was Bob Ramos, and asked me if I had lunch yet and if I would like some food . Ever one I met couldn't do enough to ask if I had any questions or needed any help. I stopped in after I had a meeting with a few clients in Saco . I'm glad I did. I actually received a call from the general manager a few hours later on my way back to my office in Massachusetts, to thank me for stopping by and sorry he had to leave our conversation to help another customer on the phone. I thought this level of customer attention didn't exist anymore. It does in Saco. I really don't have the time to answer questionnaires like this BUT this location got my attention and will be seeing me again.

Fay Brodell

April was my service representative on my recent visit to Prime Toyota in Saco. She did an amazing job. Kept me updated every step of the way. I highly recommend!

Karen Phillips

Even though Prime Toyota in Saco, Maine was three hours away from me, it was the best car buying experience I’ve had. Sondra Allen was top notch, responding to my many questions and providing videos of the 4runner that I purchased. She delivered the vehicle when she said she would and was an absolute pleasure to work with. ~Karen Western Mass

Susan M

Great experience! I needed a wheel bearing replaced and after calling yesterday for an appointment, they quickly adjusted their schedule so I could come in today. Price point was very comparable to an estimate I received from another (non-dealer) location. Thanks Ben and the team at Prime Toyota- I'm a happy customer! .

Chad De Luca

Jim and the team at Prime Toyota were an absolute pleasure to work with. Their white glove service is the best experience we’ve ever had buying a car. They had the car right there, were able to get to a price that worked with our budget, got us approved for an incredibly flexible financing plan, and registered us for our car in New York and helped negotiate us the lowest insurance rate. It was turnkey and we were treated with so much respect; top notch hospitality. We are already recommending other family and friends to Jim and his team. My parents are about to get their second car from Jim, it’s a testament to how above and beyond he goes for his customers. We are the proud owners of a 2020 Toyota RAV4 XLE Premium and we couldn’t be more thrilled.

James Katz

We had a great experience at Prime Toyota this week. Our salesman "JD", listened to what we wanted, gave us a thorough tour of a new Rav4, gave us the best possible price, and had us on our way with a super deal. Couldn't ask for anything easier in a new car deal. Purchased our other car there also four years ago.. Service is always great.

John Wright

Painless experience. Test drove a Highlander Hybrid XLE on Sunday. Loved it. Texted our Sales Rep Sam Patch back later that afternoon with an aggressive but reasonable offer. Had a official price quote on Monday morning. Bought the car Monday night. In and out in 90 minutes. Absolutely, the best care buying experience I’ve ever had. Thanks Sam

Michele Aronica

The service advisor is extremely helpful with detail information. He is very kind, knowledgeable and accommodating. The fellow who serviced my vehicle is absolutely outstanding!!! I always reqyst the same individuals... over 9 years, every 5,000 miles... I keep going back and because of this, this is the second vehicle that has been purchased with Prime. In my opinion they do extremely well customer service! Both are “keepers”

Daniel Olds

Buying was was a painless process from start to finish. Their service department has treated me fairly and listened to any concerns I have had, even taken the initiative to have a warranty repair taken care of. Currently I am very pleased with buying and maintaining my vehicle with Prime Toyota.

Gary McNeill

Can you imagine selling a 20000 car with only one key and not telling you this until you are walking out the door? After posting a negative review, the manager got in touch with me, and sent a key guy out to make up a second key, same day. So, good responsiveness to my complaint. I do like the car.

Let'sVlog Adventures

I had a really bad experience with 1 salesperson at a different prime location, decided to give prime toyota a chance, went and saw Brandon, nicest guy you could ever meet, I decided not to take on payments, but wanted people to know if you need help go see Brandon, he listened, and was a pleasure to deal with. In future if I am to find a car, id go back to him!!

Arie Witham

We had a very positive experience with Prime Saco when we purchased a new 2021 Toyota Camry. Steve, the sales rep was extremely helpful and professional. He made the experience very comfortable.

Peter Manning

I was running behind schedule and they still allowed me to have my service even though I was almost a half an hour late. The service took longer than estimated, but that was probably just because I was late. Communication was good. Comfortable waiting area

Samantha Sprague

I just purchased a 2018 Toyota 4 Runner and I couldn't be happier! Nathan Allen, made the car buying process a wonderful experience. Nathan was very patient with me and my family. There were continuous laughs throughout the whole process! It felt like he was part of the family. When I first saw the financing rates I didn't think it would be possible, but with good credit and enough money down it was possible. I highly recommend going to see Nathan at Prime Toyota if you're buying a car, he will turn your frown upside down. He knew there was no way I was going to settle for a different car, he saw the big smile through my mask and knew the 4 Runner was the one! Thank you so much Nathan!

John Wolfe

Found the entire experience at Prime to be unlike any other car buying experience I’ve ever had. Our salesman Brady was very attentive throughout. If he did not know the answer to a question we asked, he went and checked it out before giving us an answer. Yes it took a little longer but I would rather spend the extra time and get the right information the first time.

Michelle Leclerc

Love the reminders, the follow-up and the customer service. By far the best experience I have had over the past 30 years! It’s worth purchasing a vehicle at Prime Toyota and using their service department! Makes my life easier! Thank you! 7/12/18 Adding to my review... again, another awesome experience with Prime Toyota! They go above and beyond to make sure we are happy! Thank you Prime Toyota! You have definitely earned our business!

Samuel Hazard

Bought my Highlander from Gwen and it was a great process. Gwen went above and beyond for me. Had an issue with the car after a remote start two days after buying and she called me from her cellphone after close to help out. Thanks!

Christina Miller

Brooklyn was very nice and helpful! The checkout process, to purchase a vehicle, took over 3 hours which is a bit excessive, but not her fault. There must be a way to move things along quicker.

Laine Simard

I'll be honest, I hate going through a dealership. I have had nothing but trouble with the vehicle I got, from electrical issues to engine issues, battery, and alternator. This time was the o2 sensor, completely frustrating. I was considering the lemon law before this appointment, but this time I had the best service manager I've had. Ben, he was great and even through my frustration and attitude he kept a smile and really took care of me. He is getting this 5 star review, not the dealership. He is 100% the best person I've dealt with at prime toyota saco, thank you Ben!!!

Carolyn Weller - Team Wunder - RE/MAX Realty One

My husband and I had a great experience with our trade/purchase at Prime Toyota Saco. Our sales associate Andrew was very pleasant and accommodating and worked to make the deal come together. The finance department was also great to work with by being highly organized and knowledgeable. Would highly recommend Prime Toyota to anyone.

Erica M

I take my vehicle to Prime Toyota because they offer the highest level of customer service. I get in and out quickly, the staff are friendly and helpful, and the prices are reasonable. I feel like my car is getting the best quality work for a good price, and I can trust Toyota to do it right. They have continued to earn my business with every visit.

Kathy Thompson

I was pleasantly surprised again by the great service I got from Prime Toyota in saco. I had a problem with my trunk not opening which started very suddenly. I had bought a service contract a couple years ago & needed to use it. Dave in the service dept. Couldn't have been nicer. He contacted the service company & took care of everything. The fellow who worked on my car was also just great. He explained what the problem was (it was quite bizarre) & when given the OK from the service co. Got right on it. It was painless! What I like best is that I feel I can trust these people. Thank you.You're

DEBORAH CURTIS

Prime Toyota serviced both my teenage son’s and my car today. They happily used the service coupons we had, even working the coupons in the best way for us. Service was done promptly as indicated when we checked in and the wait time was as expected. A positive experience all around.

Stacey Cullen

My first service for my 4Runner went very smooth. Fast, friendly service. I will continue to service my vehicle with them.

Ryan Bailey

Just purchased a Rav4 from Prime Toyota. The sales staff was friendly and pleasant to work with, and they did their best to be helpful instead of putting on the hard sell. I worked with Gwen and would highly recommend her.

Lynd Blatchford

The people were friendly and helpful. The time estimate was accurate. I brought in a car that was coated with be salt and grime. I received back a clean car with a windshield so clean it was almost invisible. 6/25/19 Returned for another maintenance. Excellent service as usual. This time the car was covered with pine pollen and dust. Car was clean when returned.

Margaret Grove

I dealt primarily with Jan, Shawn and JP. Overall excellent experience. They did not have the model I wanted and suggested a different one. Price was reasonable though a little bit higher than I had hoped. I feel JP pushed the extended warranty. I had very mixed thoughts about that to begin with. I have never had any benefit of an extended warranty for a car (including with my previous higher-tech Prius). Not the end of the world but a very small irritation. I was able to drive car home the same day so it was a long day for this old lady! I would buy from them again and would recommend them.

Gerald Pepin

Brandan Hersey went above and beyond anything that I was expecting! He was patient, professional, knowledgeable, friendly, and worked with us and we bought a new truck! We are really happy with our experience purchasing our Tundra from Prime Toyota! They made it a pleasant experience!

Christian Steppe

I purchased my tundra in 2006 at Prime Toyota, I have used prime to service it regularly since. There were moments I thought of changing service providers many years back however the past 7-8 years April and Rianne have always been prompt, courteous, and professional during every visit. Over the years Dick and Johnny have been a joy to ride with as often I would need shuttle transportation while my vehicle would be worked on. I highly recommend Prime Toyota however keep this in mind, it’s your people that create this environment, take care of your people, and in turn the rest falls into place with exceptional service results! Thank you April, Rianne, and Johnny for making today’s service experience another one that’s exceeded my expectations.

Wendy Pinkham

Our returning to Prime Toyota to buy our vehicles says everything as we drive 3 hours from NH and always get the best value and service. Denise has been great to do business with and there is no haggling everything is straight forward. Our recent purchase was the easiest and quickest transaction we've ever done. We continue to return to Prime Toyota because they have the most inventory and the best price.

Sandra Straus

The sales staff, particularly, Nathan, was patient and willing to get me all the information I needed. He was a true gentleman. The salesroom was clean and eveyone was wearing a mask. The paper work and preparation of the car were done in a professional manner. The follow up at home for inspection was fine. Thanks. Love my electrichybred.

Andrew Davis (Novar Lynx)

My parents bought 2 cars from them in the past and had a decent experience so I thought I'd consider them for buying my new car. I also had a decent experience, they were friendly, willing to negotiate, and helpful with addressing my concerns. I just want to give a shout-out to Kelly in Sales though, who stayed a while past her shift a couple nights to help me complete the sale of my new car.

Brad Smith

Uncharacteristic of me to give just two stars, but a two and a half hour wait for a simple oil change and tire rotation challenged my patience. I was told they were backed up. Understandable. And while I certainly appreciate the free wash of my Tacoma, please make sure the next time that all the windows are closed. My bad this time.

Mike Kepner

Had a great experience working with Sam. We were driving around Saco looking for a truck everyone was closing for the night so we didnt have the opportunity to talk to anyone about what they had, when we pulled into Prime Toyota we drove around looking at what they had, we stopped and looked at a Tacoma and Sam was driving by and stopped to talk with us and gave us some info on the truck we were looking at. He wasnt looking to sell us a truck at that time, he was just letting us know of the options. Even after they were closed he was still helpful. That is what made us come back the very next morning. We appreciated the fact that Sam was not pushy with the sale, he knew what we were in the market for and worked with us to get the price that we wanted. This was are 4th time dealing with Prime Motor group, 1st time with Prime Toyota. I'm personally a honda guy but since they dont have a real truck lol, we got our first Toyota ever. Sam thank you for your Military service and for making our buying experience with Prime Toyota a great one. Hopefully we will see you again. Thanks again Mike and Ang

Daniel Smith

Hands down the best car buying experience I’ve ever had. Nathan the sales person and Joe the sales manager were both awesome to work with. I could not be happier with the entire process and the car that I drove off in. Thank you Prime Toyota, Nathan, and Joe for the over the top buying experience.

Sarah Lena Siegel

This was by far the best car shopping experience I had in so many ways. John Harmon was straight forward and patient. He didn’t bombard me with paperwork or demand information the second I walked through the door. It’s still car shopping, which I don’t personally enjoy (hence the four stars) but this was by far the best place I went to and I love my new car! Thank you!

Andrew Haraden

John made it very easy, with no pressure and listened to my needs. I'd highly recommend Prime Toyota to anyone looking for a car that will last, and leave you feeling good about what you have done.

Dale Peterson

my car was promptly serviced and I was kept up to date on progress. comfortable waiting room and handy food service. only one minor negative was person who handled my paperwork told me my registration was about to expire (which it wasn't) and forgot to apply my coupon (fortunately I remembered and my bill was adjusted)

Linda Bowden

I love my car that I bought there! They go the extra mile to help you and keep you satisfied! I was really impressed with the service I received at Prime Toyota today! Jennifer was very nice and went above and beyond to get me the best service and prices! Thank you Jennifer!

carol seavor

Had inspection and regular service check with oil change and tire rotation on my Carolla. All good. Molly was very helpful with excellent service. Everything was on time and expense IMO was reasonable.

Jeri Dilboy

Prime is my dealership❤️ The staff is so knowledgeable and friendly. They are always so willing to go above and beyond to make sure I get the best deal possible. I wouldn’t buy my cars anywhere else! Thank you for making my car buying experience incredible, fast and fun!

Seth Blank

Very pleasant and not high pressure. We were pleased with the experience.

Carol Burwell

Justin was awesome. Both informative and kind. the only issue I have is that he promised to put something on my car that would make it shine awesome and hook up my cell phone and neither was done. I also feel I should have gotten more for my trade in. My turn in was a 2014 Corolla LE with a little over 5000 original miles on it. I didn't feel that was Justin's fault however. He did however work hard for me and I so appreciated the time and effort he put into making my purchase as affordable as was deemed possible. My experience with Prime has been awesome both times and I will return.

Andrew Jarman

Brady was very professional and very knowledgeable about different Toyota models. I told him the deal I needed to take home a Camry and he made it happen with no fuss. Great job Brady and Prime I am very happy with my new Camry Nightshade!

Elizabeth Brewer

Eric at Prime Toyota was straightforward, helpful, responsive and sincere. We appreciated his assistance in buying our car and would recommend him as a salesperson to anyone looking to buy a Toyota. The financing process was also handled well, although it did take nearly 2.5 hours to complete the purchase.

Janis Sacco

Had a great experience at Prime Toyota - my go to dealership for everything. Competent, consistent, friendly service every time I visit. I’ll be back! Jan S.

Kirsten Jacobson

I had a smooth, friendly, and quite enjoyable experience buying a car from Mike Tapley and the whole crew at Prime Toyota--Saco. It was a no-pressure experience, and all my questions were fully answered (and some I didn't even anticipate I should have were helpfully raised and addressed!). I'd highly recommend working with Mike if you're in the market for a Toyota!

Tiffany Kane

Brandon and Denise were both great! They made the process smooth and easy. I couldn’t be more satisfied. I recommend them both at Toyota Prime Saco when getting a car. 🙂 …

Joshua Raines

I've always had good luck here. The sales staff is pretty good, a might pushy at times, but it IS their job. I've had several service appointments here, and it is a favorite place. Good waiting area (they do your nails on occasion - not for me though.... ) The work has always been perfect. I would recommend this establishment to anyone looking for service or to purchase a new or used car

Grace Cochran

Jason was amazing. He made sure I felt comfortable with my monthly payments and that I understood my options. He allowed me to call a friend for advice and left me alone to speak with them (without me even mentioning it). He was incredible. 100% I would lease/buy a car from him again.

Deidre Walsh

I love my new Camry. Prime Toyota is a great place to do business with. Their service department is amazing. It is so convenient. From oil changes, regular maintenance , to inspections. They are kind, fast, knowledgeable , fair. And the waiting room is comfy.

Shari Mosley

It didn't take me long to seal the deal with our salesperson,Chris, at Prime Toyota. My husband and I did our research on line for the best SUV that would meet our needs and be within our financial means. Chris worked patiently with us,answering our questions and giving advice without pressuring us. As we waited for the paperwork and for our new RAV4 to be detailed and readied for us, we were treated to a complimentary lunch at the in-house cafe. Prime Toyota gave us excellent customer service. Thank you, Chris! Shari and Steve

Kathy Woodman

My husband and I went to find either a new or used car for me this past Saturday (Halloween). We were met at the door by JD, a salesman, who was very kind, honest and helpful and didn't try to push me into anything I didn't want. We talked about what I was looking for and checked out a couple of vehicles and came to an agreement on a used vehicle for me. Throughout the process JD was courteous, interested and attentive to us. The whole process was enjoyable and I give kudos to Prime as a whole for their ability to treat their customers so well. The finance guy David was a hoot and we even had lunch! Thanks to Prime for a great experience and particularly to JD - glad we ran into you!

evie barrows

Spent the day in Saco today, and once again Prime did not disappoint.. Berto and Rob A., once again could not do enough to make our experience the best.. this is not our first time at Prime, will not be our last, and it’s because of these two. Today, I purchased my dream car, a white Toyota Highlander Limited.. everything I could want and more. The Prime family in one of a kind.. Thank you once again for making this a smooth process, it is because of Berto and Rob that we never need to shop around, there is just no need. Honest and straightforward business, what else can you ask for..

Jonathan olmstead

Jillian Rooks was one of the knowledgeable sales person I have ever met. She help guide me to find the best vehicle that fit my needs in a professional manner. I felt no pressure she laid out multiple options that would work best for me. She most definitely is the new generation of car sales person I truly felt that she was working for me to get me the best deal possible. I would recommend her to anyone if you're in the market for a new or used I recommend calling her before you start the process she would save you so much time. I will definitely think of her when I buy my next car.

n b

We just purchased a truck and Gwen and Denise were awesome to work with. They were super friendly, efficient and helpful. We highly recommend!

Valerie M

I had a fantastic experience buying my first vehicle from Berto at Prime Toyota. He was amazing to work with. He listened to what I was looking for and helped me choose the right car for me, a beautiful RAV4 LE! It was a one-stop shop for all of my questions and made car buying a worry-free experience. I also feel that I got an exceptional value and was offered a high level of customer service from all the employees there. I highly recommend going to Berto and Prime Toyota if you're in the market for a new or slightly used vehicle. You won’t regret it! I will be a return customer, for sure! Thank you again!

Gary L

Brandon was great Very Knowledgeable Honest and Went out of his way to help me with the purchase of my 2020 Toyota Corolla. Thank you again Brandon 5 Star + Service All The Way.

David Wagor

Pleasant and professional experience working with our Sales Consultant Mike Tapley and Sales Manager, also named Mike. We had our expected negotiating and in the end we met where I felt I wanted to be. Would definitely recommend Prime Toyota. With their large inventory of all models you should be able to find what you need.

Caryn Clark

Thank you for making my car buying experience a pleasure! My sales rep, Darrell, did an excellent job answering all my questions about my RAV4. He went out of his way to ensure I was happy with my purchase. When I asked that the vehicle be certified, he worked to make that happen! When I requested the asking price be reduced, he worked to make that happen too! He remained professional at all times, even when I was asking for a lot! Super happy with my RAV4! Super happy with sales and outstanding customer service I received. Thank you very much.

Cherie Gustafson

Nobody loves buying a new car, right? It's exciting but it's also very, very stressful. It's a big decision with a bigger price tag. My husband and I just bought a RAV4 from Prime Toyota in Saco, ME and our experience was quite pleasant by comparison to other experiences. Our sales guy was Brandon Hersey who we found to be very nice, knowledgeable, and sincere. I truly felt like he had our best interest in mind, letting us take the lead for the most part, and not pressuring us in any particular direction. We kept him running a bit, showing us different car options and during pricing negotiations, but I never felt like he was "put out" or annoyed with us. He was truly pleased when we found the right car for us. Really nice guy and a great experience (for car buying) overall.

William Rice

The dealership is great. My salesman Jason was suburb. He was able to answer every question I had and I had many. Knew the product well. Never said let me check, he knew the answer. I traveled 2 hrs to get there and I will do it again.

Mallory Curtis

My car sales experience at Prime Toyota Scion was incredibly enjoyable. Once I decided on the car I was going to buy, the actual financing and sales time took a flat 2 hours. The sales person, was incredibly helpful and answered all questions. He made the experience incredibly easy. I would definitely 100% purchase another car from these guys!

Walter LeBlanc

Prime Toyota is a supportive services/mechanic for my RAV4. They are efficient and straightforward if repairs need to be made. Dave E. Has always explained any issues that need to be addressed but never pushes additional work. I highly recommend Dave and Prime Toyota to any RAV owner.

Peter Faris

Brought my Lexus in for service. Great service advisor in David Edwards. Awesome value for an oil change and wipers. Plus a pool table in the showroom made the short wait lots of fun!

Marissa Knowlton

I’ll always love Prime and it’s employees! I get treated like family every time I come in, everyone knows your name and remembers past services which helps a lot considering I usually just sign the line because I know they know what’s best. 😂 It’s a great welcoming place. Thank you for continuing to take care of me and my cars services through out the pandemic!

Owen Polley

Went well, bought the car I wanted for a good price. Only problem was the insurance salesman they had me sit down with. Initially they forgot to program my back up key, so if you live far away, make sure to check that. However when I went to get it taken care of, the salesman filled my gas tank which negated the problem of driving back there anyway.

Carol Boyd

Greeted promptly and professionally . Explained what would be done to car and shown where to wait. Was told I needed an alignment and cost of that. They could do it then if I wished and had the time-about a half hour. I agreed to have the alignment done then and in less than a half hour the car was washed and ready for me. They also had adjusted my navigation (something I had asked about). .

Brenda Brawn

Twice I have tried to deal with my local dealer but Prime far exceeded the local dealer. Price difference was a deal I could not refuse, they were quick and courteous and even delivered my car to me, which is a good two hour drive. Norm Tantingco and Jim Crocker were excellent to deal with. No question, my business will always be at Prime.

Garrett Hamel

Everyone at this dealership is truly exceptional! Eric Grant is the most honest and helpful sales person around. Everyone from the service department, sale and finance are kind, friendly and honest. I can't say enough about how fantastic Prime Toyota is.

jcrush18

I recently bought my first new car from Prime Toyota in Saco. I got quotes for a couple of different vehicles. Every time Prime gave me the best sale price. Not only did they give me the best price, but also went above and beyond other dealers as far as incentives to buy from them. For instance I got 2 years of free Toyota care, which is basically free car maintence. No other dealer offered that. I also feel like I got a great deal on an extended warranty. I won't be seeing a mechanic for the next 7 years. I only talked to a handful of employees there, but all of them were kind, and helpful. On top of all of that, I was approved for a special .9% interest rate with no consigner.... I had ZERO credit whatsoever. That blew my mind. Salesperson Sarah Morrell was super nice, extremely patient, and was very easy to keep in touch with. Thank you Sarah and Prime Toyota of Saco. I love my new Corolla SE!

Kimberly Cote

We recently purchased a 2016 Toyota Camry from Saleswoman, Sarah Hutchins. She went above and beyond what anyone ever has done for us when we've purchased a vehicle. Sarah was very pleasant, patient, and answered all our questions. We wouldn't think twice about coming back to Prime for our next vehicle. We'd also like to acknowledge Jason who walked us through the steps of financing with your company. We are delighted with our vehicle!!! Thank you, Kim Cote

John Rush

It was my pleasure dealing with professional articulate and very sociable helpful professional employees. I have nothing but the highest praise for everyone that helped me in my quest for a new vehicle. I would highly recommend their services at Prime Toyota to all my friends and family.

Matt Brown

This is my 3rd Toyota I’ve had from Prime in Saco. The service has been top notch until my last visit for a 20k oil change and inspection. I had requested, in advance, the fog light to be repaired but the intake service manager was caught unaware and the part wasn’t available. Clearly my request was not entered into the system and now I have to return when the part arrives. The tech did replace the bulb so it works but the damaged housing still needs replacement. Thumbs up for the quick fix but.... When I left I noticed a new buzzing and rattling sound coming from the interior fan. I’m thinking something got into the system when they checked the cabin air filter. It would have been nice if they noticed this before giving my Tacoma back to me. I have reached out via text but have yet to hear a reply about this. For now I guess cranking the radio will have to do. It’s loud enough that it can be heard OUTSIDE the passenger side! Hard to miss. I need to add that in 9 years having Prime service my vehicle, this is the first time I’ve been disappointed in the outcome. Hoping my next trip in will be back to the usual excellence I’ve grown to expect from the Toyota team

Sheila Maksut

I have bought 5 cars through Prime in Saco Maine. I had some problems with my current car Toyota Carolla, they took my car for a ride ,felt what it was doing, gave me a loaner no cost, fixed my car and off I went. It now drives like a new car. Prime Service is the best and they take their time and are experts at what they do. I will always buy and be serviced by Prime the only way to go. 1/28/19 i went for my maintenance check. They went all through my car and even replaced the airbag, told me exactly what my car needed in the future. They are professional, fast, and cheaper than small shops. I love the service i get at Prime.❤

Eric Tebbenhoff

When we bought our first car with Gregg Martinez, he guided us thru the process effortlessly. We had another vehicle that was in need of repairs and we decided to go back and see if Gregg could help us again. Well he did just that and now we have 2 of the safest and economical cars in our driveway. Fantastic sales team and Steve in financing was quick and efficient. Loved the whole experience. Eric.

Debra Townsend

Very friendly and non pressuring environment. Best I've experienced when shopping for a car . Salesmen all very personable. Ours, Eric G, was exceptional. Very pleased with the experience. Prime Toyota dealership very inviting atmosphere. Highly recommend.

C Galli

Great experience. My salesman, Justin G, was great. Not only that, they beat the pants off Berlin City Toyota in Portland in both total price (they beat it on a 2015 Corolla by a mile) and financing (0% baby). Jan also helped coordinate my purchase over the phone in the week before I actually came to the dealership, and she was very reasonable and friendly.

Kaitlynn Hutchins

David was exceptional to work with. Very personable and made my experience very easy going and relaxed. It can be really overwhelming anytime you get your car worked on because you never know what it going to come up. Thank you for a great experience!

Mary Caryl

Prime provided excellent detailing on a van that was over 12 years old and had never been detailed before. Since the appointment required the need to drop off the vehicle for the day Prime also provided a free pick up and drop off to our home in Scarborough. This was much appreciated!

Becky Gray

We were greeted at the door immediately, and Zach listened to our needs then helped us find what we wanted. He was friendly and not pushy. The price was reasonable and the experience in the business office was the quickest and easiest I’ve ever had.

Russell Norton

I enjoyed working with the team at prime Toyota of saco , shane Pelletier was very knowledgeable with vehicles and appreciate his no BS that you typically get negotiating your best deal. The financial team made it happen for us and we are very satisfied. Give them a call you wont be disappointed.

Sue Masse

The experience was fantastic. Jim Crocker our sales person was fabulous he showed us all the details of the new vehicle. We love our new 2018 Toyota Tacoma truck. The Prime motor group did a fabulous job. Our new vehicle was ready and clean and full of gas thank you so much. The entire staff at the Prime motor group made our shopping experience extremely relaxing and easy. Sincerely, Steve and Sue Masse

Wes Sterrs

Had a great experience with John Harmon and everyone else I encountered at Prime Toyota. As a salesman, John is extremely accommodating and efficient. Very stoked about my vehicle and would recommend Prime to those in search of a solid car & trustworthy personnel.

Heather Tait

I went down in hopes of getting my dream car - Toyota RAV4 and the team down in Saco made it happen! Everyone was so friendly, they even helped occupy my young son by offering him coloring books and playing pool with him. I will definitely recommend Prime Toyota Saco to anyone looking for a sweet new ride!

David Raye

We had a great buying experience at Prime Toyota. Neil Brown is extremely knowledgeable on every aspect of the vehicles we looked at. Neil is also courteous and a real gentleman. Neil worked hard for our business and was very accommodating. My last vehicle that I purchased from Prime was a 2007 4 Runner. I would definitely return to Saco Prime Toyota.

Robin Davis

Was the easiest transaction I’ve experienced buying a new vehicle. Researched online first for potential SUVs and then checked several dealer stocks. Didn’t think a Highlander would fit my budget this go ‘round but the team at Prime Toyota made the process easy and fast. In and out within an hour. Wow. Very happy with salesperson Bud and entire team who finished things up. Thank you!

Laura Bouchard

Appointment wad handled well after I informed service departmentvof the covid rollback on lease maintenance. Please inform your worker about that policy. It saved me out of pocket over $100, but I had to contact another Toyota Dealer to get the facts.

cynthia murley

Jim Crocker and Prime Toyota in Saco were great to deal with. Our family has bought cars from them before and they always give top notch customer service. I will go back to them in years to come and will recommend them to friends and family

Sue Shelton

April was great at assisting me. But once again I had to wait (overnight, this time, not weeks) for a part that you didn't have in stock. I was given a new loaner to drive but would have preferred a one-stop appt. Also had my tires rotated for what I considered a hefty price.

MattandShanna Webster

I had the best car buying experience through Prime. Devan and the entire staff their were amazing to work with. They kept me to my budget and found the best deal to suit our family needs. Very thankful to Prime for putting me back in a safe vehicle for myself and my family! Visit Prime Toyota of Saco- you will not be sorry!!!

Susan Brown

My appointment started out good and then confusing events occurred regarding my car keys. Hopefully these problems will be resolved at a future appointment. The staff was wonderful. I was very pleased. Susan

Jessica Jones

Berto is an amazing salesman. He took great care of us, like we were family. He made sure that our extended duration there was more than comfortable. All of our needs were met with our new car. Highly recommend!

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