Reviews of Berlin City Nissan of Portland. (Car Dealer) in Portland (Maine).

Berlin City Nissan of Portland

524 Reviews

344 Comments

Car dealer

Nissan dealer

227 Maine Mall Rd, South Portland, ME 04106, United States

Description

Information of Berlin City Nissan of Portland, Car dealer in Portland (Maine)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of Berlin City Nissan of Portland

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Reviews of Berlin City Nissan of Portland

Melissa A. Kusmierz

I haven’t bought a vehicle in 8 years and nothing about vehicle shopping brings me joy. However my experience from start to finish with this dealership was an absolute pleasure! I sent a quick email stating which vehicle I liked on the lot, how much I wanted to put down, what trade I had, and which bank I wanted to finance through. My email was read promptly and directed to Hannah. She was easy to work with, friendly, and didn’t use any scare tactics or bait/switch tactics that I’ve seen so many times in the past. She got me the best available Sentra with only 4000 miles, made notes of all my needs and met them. She even got a heated seat thrown in for my drivers side as a courtesy because I like heated seats and the Sentra with the lowest miles didn’t have them. She was kind and polite and able to appropriately “read the room” and stepped back a couple times for my boyfriend and I to talk. The finance manager was also very nice and the easiest finance manager I’ve ever worked with. Furthermore I had a huge mix up with my trade in and everyone at the dealership was able to navigate that no problem. Some general feedback about the dealership - it’s CLEAN, the showroom is bright and inviting, and the waiting area is very nice. I love my purchase and would recommend Hannah and this dealership to anyone. They do very good business! My credit is not the best and they still made me feel like a VIP customer, which I appreciated. Thank you Berlin City Nissan!

Keir Stinson

I worked with Travis at Berlin City Nissan. I have purchased many vehicles from dealerships and this was the best experience ever. The process was easy. Travis was very easy to communicate with and, by the time I showed up for a test drive, all I had to do was sign. I still can’t believe the trade in value he gave me. In and out in a short time. Great truck and a great buying experience!

Michael Sargent

Andrew was outstanding. I didn’t want a high pressure situation and preferred all initial contact to be done via email and he understood and was very helpful. When I went in person he had already arranged for the vehicle to be driven from NH to the dealership, and helped secure better financing than initially offered. I hope to have this vehicle for many years and will 100% use Berlin City when the time comes!

Jessica Angelova

Hannah was a pleasure to work with. Even if she had multiple customers to tend to, she always came running, or ensured that someone else was helping me in the meantime while I waited. She ensured that I was happy with the offer from Berlin Nissan. This was my first time going through this process, so she made sure that I understood everything and took the time to go through definitions of terms with me. A big thanks to her, very happy with my purchase.

Aaron Thorndike

Eric worked to get us into the vehicle we needed by continuing to research solutions even after we had to leave. He expedited the process and it couldn't have been easier. Definitely recommend. This was the best vehicle purchase experience we've had.

Angelo Luongo

My check engine light was on due to the evap system . A part was needed to fix the problem but none were on site. I had to come back the following morning after the part arrived. Che the service manager kept me well informed and explained everything in detail. He is knowledgeable, kind and curteous! My car was fixed in a shirt amount of time the following morning and i was on my way. Great job . Thank you Che and team !

Deb Butters

I was greeted in a friendly, professional manner. The waiting room and bathroom were comfortable and clean. The service was done faster than quoted, which was great. I was walked out to my car. Very pleased

Mike Davies

Hannah was awesome, she was to the point, very knowledgeable and was super easy to talk to and deal with. Couldn’t have had a better experience. Also Tom in finance was extremely helpful and found the right setup for me. Extremely happy, thanks again! Love my brand new 2023 Frontier SV!

Anne Ritchie

well I drove to south portland from freeport on a rainy afternoon thinking I would start the process of two trade ins.. a 2016 Nissan Frontier and a 2017 Volvo. 2 hours later I left, having successfully done the trade ins and purchased a 2022 Nissan Frontier. Bernie and Travis were fabulous - no pressure, lots of good information, really good guys.. my truck was delivered to me this morning and the two trade ins were driven away.. thank you!

Petr Marecek

Chea was absolutlely amazing! My vehicle was under mileage but slightly out of the 3 year warranty period. He contacted consumer affairs and had all repairs done under the warranty. I am so grateful for the amazing customer service I received!!

Cara

Eric made the whole buying process easy and was very helpful. Buying a car is rough, but I'm happy with Berlin City, and Eric and the rest of the crew. I'd shop there again.

Janet Kelsey

I have purchased thru them before and I like that they are not the “sales” type of reps. They are great to work with and your service center is terrific as well. That is why I am coming back to you.

Peter Garland

I immediately got greeted when I walked through the doors and had a pleasant interaction/exchange with the gentleman at the service desk(I believe Mark was his name). I dropped my car off and was kept informed throughout my service. I really appreciated the polite and professional manner in which service was provided.

Marieloisa M Dowling

Such a positive experience with both Andrew and Travis at Berlin City Nissan Portland! People can’t believe what a great deal I got and I just keep saying that it was because the sales people were really willing to work with me and talk me through each step. They even delivered the car. Outstanding service! Totally recommend!

LMF3

Service staff was excellent! Very friendly, and very accommodating. The service work was done on time and done correctly. Thank you so much!

Jennifer Schmidtmann

My salesman Eric was nice. Tom? the financial person I delt with was also nice. I was not thrilled that no one helped me move my belongings from the car I traded in to my new car. Thought they could have been more helpful. Everything else was fine.

Mick Laid

Andrew and Tom were super helpful and provided exceptional customer service, while making the whole experience enjoyable. Will definitely recommend to anyone.

Eric Haddad

Free chademo charging got me out of a pinch. Helpful staff helped me figure out how to initiate charging. 24kW using tesla chademo adapter.

Deidra Stewart

I went to the dealership for information on converting my lease. Matt Jolicour and Drew To were very helpful and patient. I will be back to buy my next Nissan from Berlin City because of people like them. And the service department is great too.

Shawn Kelly

Aaron Rowe has always provided me great service. Everyone at the dealership has been thorough and professional. A top notch operation from top to bottom.

Dee Lapointe

They worked with me to get me into the car I wanted, at a price I could afford. The staff was great and easy to work with. I would definitely recommend Berlin City Nissan of Portland.

Cheryl Crouse

I was delightfully surprised that they took it upon themselves to take care of the recall at the same time as the parts came in that morning so I wouldn't have to go back in at a later date. They are always so nice and make sure that they go get my car for me and it is waiting right outside the door for me.

Cathy Turpin

It took 2 hours for an oil change/tire rotation. I was in the waiting room except for a bathroom break and they claimed that they couldn't find me. It took them an hour after the car was finished to finally find me reading a book in the waiting room. This was only after my wife called to see if I was still there.

Joseph Turner

I recently leased a 2022 Nissan Frontier from Berlin City Nissan. I was extremely hesitant about buying a vehicle because of the negative experiences from other dealerships. The team at Berlin City has totally changed my perception of the car buying experience. I was introduced to Hannah who showed me the large inventory of New Frontiers. I am a Veteran, and sometimes have some issues dealing with the public. Hannah's personality and no pressure sales approach completely put me at ease. The buying process was the fastest I have ever experienced in my life. I ended up with a great truck and a new found respect for this dealership. I really want to thank the entire team. If you're hesitant to buy a vehicle please give them a try and ask for Hannah. You won't be disappointed Thank you Berlin City. I'm beyond happy.

Anke Staffenski

We had a good experience buying a used Nissan Pathfinder from Berlin City Nissan. Dom Lorenzatti our salesman tried to answer all our questions. When we later had some questions the sales team and Aaron at the service department were very helpful and friendly. So far we enjoy our new car.

Tim Renyi

I am sure the dealership is good (never dealt with them) but the service department and their knowledge of what the dealership is able to do is a bit lacking. Called to bring in a commercial NV2500 van, asked specifically on whether they service high-top commercial vans and have the lift certification and ability. The person making the appointment repeatedly assured me of that capability. Show up to drop off the vehicle and the response was that they don't have that capability. The service person that was checking me in, was very gracious about it and was apologetic, granted he was dealing with someone else's mistake. The Service Manager or whoever was in the office that confirmed that they didn't have the capabilities to do the service couldn't even get out of his chair to discuss the situation and instead just shouted through the office entry that they don't service these Nissan's. Felt as if I was an inconvenience on his morning. Not a indicator of their entire operation there, but certainly frustrating with the lack of attention and education they provide their service personnel. As a customer oriented business, I would think the service manager would have a bit more incentive to make sure these things don't happen.

J. Rafael Malang

I worked with Andrew Mason and he was the best! I've been looking around and visiting multiple dealerships for the past 3 months looking for a car and working with sales associates. This was the first place that I felt like I genuinely wanted a car from because my needs and wants were taken seriously and Andrew made sure I went home with the perfect car. I came in with specific requests and Andrew was able to help me find that perfect car with literally everything I wanted in the range that I requested. He was professional, friendly and personable. I highly recommend going to Berlin City Nissan of Portland and seeing Andrew Mason! He'll take care of you!

chris whitten

Very helpful and knowledgeable staff absolutely no pressure to buy. I have purchased three cars and one pickup with a very good experience each time. I would absolutely recommend this dealership I can't say much on the service department because I haven't really had any issues with these vehicles. I do have oil changes done here with no issues or problems.

Victor Lastimosa

Nice job, Tristan of Nissan. I had a very smooth buying experience. I hope you guys will finally install the level 3 fast charger for us who are using Electric vehicles. That would be awesome. Thank you. Keep it up.

M K

I have only one complaint. The person I dealt with couldn’t tell me why my phone doesn’t work properly in my car. It keeps losing connection when plugged in to any apps. He just said something about the new iPhones (mine is a 13) having issues. I thought maybe he’d check to see if I was using the right cable or come out to the car and check it out, as when I leased the car last summer, I had no issues at all, but I did have an iPhone 11 at that time.

Emily Steele

Purchasing a certified used car was straight-forward and met my expectations fine. Andrew, my salesperson, was excellent though. He was knowledgeable and after learning what my priorities were, he helped me make my purchase decision. I’d give him 5-stars for his contribution to the experience. I found the entire purchase process of over 3 hours too long especially because they advertise (literally the waiting room wall) a goal of “an hour or less.” I am experiencing some buyers remorse because 3 days after the purchase, I’m already back at the dealership for service lights that are on and features that I probably don’t know how to properly use but may be broken. I was told this appointment would be an hour or less…it’s been 1 hour, 45 mins so far. Net-net is that the people all seem knowledgeable and are very kind but there are operations gaps negatively impacting my experience.

Tristan Blair

I love going to Berlin City Nissan. I bought my vehicle there not to long ago and I had no problems! The sales team was great! I love my car and will 10/10 recommend to family and friends!

Tammy Manuel

The person who checked me in was great and texted me to let me know when they closed which was awesome as I looked up the wrong time. He had my car already to go and was so nice as I got there right at closing

Kaullen Winter

Berlin city of Nissan was able to get me approved for a new 2022 Nissan Versa when I needed a car at the most. After losing my truck I couldn’t ask for such better help

Debra Soucy

I heavily depend on Chay, my service advisor to guide and recommend what repairs need my immediate attention. Then we discuss what other repairs or maintenance I need to budget for and when I should complete them. He is fantastic and my husband and I insist on him being our service advisor.

KERRIE GLIDDEN

I have never had an easier or more enjoyable experience leasing a vehicle! Andrew was excellent and in constant communication with me regarding all aspects of the process. I utilized their state wide delivery service and the driveway drop off was amazing! I highly recommend Berlin City Nissan of Portland for your next vehicle!

Krystin Brown

Visiting from out of town when we experienced car troubles. After calling repair shop after repair shop... The guys at Nissian helped us out when we were 6 hours away from home. I can't thank them enough for their professionalism, courtesy, and over all compassion. A big shout out to Aaron! The service department is the best . Thank you so very much again !

Katherine Bastien

Great employees. Fast service and great communication. They did a professional job. Dom, the salesmen is kind and wonderful. He helped me during the whole process. I would recommend this Nissan dealer to everybody. It is the best place ever.

Amy Harkins

I absolutely hate vehicle shopping and Hannah changed that for me! Hannah is such a nice, helpful and patient sales person. I was very surprised at how young she is as she acts so much older. She also knows your product and does a great job explaining everything. I have already recommended her to all of my co-workers and friends. My experience at Berlin City Nissan was fantastic thanks to Hannah!

Alex Hogan

Very kind staff allowing me to charge for free on the fast charger

Joyce Allen

This is my second time at Berlin City Nissan for my Pathfinder and I am very happy with the service and communication. Thank you

Amy Clark

I went today to get my hood latch fixed that had been recalled on my Altima. I had a great experience and would recommend this location. Everyone was incredibly friendly and it was the best customer service experience I have had in years.

Susan Wilson

We drove to Berlin City Nissan from southern NH to look at a CPO Murano. Hannah had the car a ready to go for a test drive. She was very informative and and pleasant to deal with. Overall we had an amazing experience, especially since we did not at other dealers. Financing went smoothly and we drove home with our new car. Berlin City has a wonderful team.

Joshua St Louis

Had my first experience with Berlin City Nissan service yesterday. When I called to make an appointment, I was less than pleased with my experience. As part of my appointment, I needed 4 new tires, and the appointment person couldn't answer my questions. He said he was going to transfer me to a service advisor, however he just called the dealerships number again and left it to me to choose the right option to get a service advisor...which wasn't clear and led me to selecting the wrong extension. Then I got another appointment setter, who did listen at all, and just did the same thing as the first guy. The third time I called (they're lucky I tried a third time) I was able to figure out which option to select, and got Marty. Then my experience changed dramatically. I was able to explain what I needed, and Marty made recommendations to assist me in selecting the right tires and services for my car. Once I dropped my car off, Peter the shuttle driver was pleasant and efficient, and got me to work on time. I received a convenient text message with the services my vehicle needed, allowing me to click a link and approve of additional services to be completed. Marty gave me a call a little later and advised my car was done, and Peter was actually a little early in picking me up to get me back to the dealership. Overall, I'm rating 3 stars because of the horrible appointment setting experience. If Berlin City fixed that, I'd give them 5. The folks in the service department seem great otherwise!

Kelly Bridge

Chiyratha Hrom, is the man. He was front desk and handled all of the calls and kept me fully updated on my car getting work done in the service center. It was Charles would did awesome work on my car and got it road worthy. I actually felt confident myself and my car when leaving!!

Janice Auger

The service person was very friendly and polite- Wish I remembered his name! Great edition to the service team! Service was completed on time. Waited for my car in the lounge, which is very comfortable.

Barry Sheff

I was looking for a very specific used car and yes, Eric Burnheimer was a good salesman and easy to work with, but I couldn't have had better experience than working with Chris Genest, General Sales Manager. He was open and honest, and after the sale he took care of everything that needed to be done. He made it easy...when we couldn't connect on the phone we communicated by text message and he went out of his way to make everything right, including issues that really weren't the dealership's to resolve but he took care of it. I won't hesitate to go back and buy another car from Chris.

Marchian Crane

After searching the web for a vehicle and hitting deadends, I decided to just go look at Berlin City Nissan. Andrew Mason came over and asked how I was in such a welcoming way! He seemed personally invested in the vehicle that fit my needs, then later used what I said to fill in gaps while waiting for the managers. I immediately trusted him and look forward to seeing him in the community or when I need a new car again...keep in touch I will follow! Andrew Mason went above and beyond my expectations which is why it's a 4 star instead of a 2 star., the dealership as a whole should step up and follow his lead. Other sales people were not welcoming and it felt like a cold environment. Manager Andrew was transactional and cocky, not needed in the customer service industry. My transaction completed nextdoor at the Honda dealership then they had me walk next door to see Andrew the manager, and he said yeah you can have a seat. You need a better sales manager that values customer's while treating them like people not transactions.. The deal was signed ,you had a dozen workers doing nothing yet noone could have come out and brought the car over and taken a picture. You have a lot of staff to have so much down time. Andrew Mason is a breath of fresh air for Portland,I just hope you realize it!

Deanna Coro

Bought a brand new 2021 Nissan Sentra today. Excellent experience Andrew Mason very personable and friendly and knowlegeable salesman. Made the sale very easy and was very helpful in getting me what I needed. Talked me through the technology and I was very grateful that he set up my phone with the app for the car. Good job.

Haileigh Ingraham

I have never had such a great experience like I had at Berlin city. I have already recommended this dealership to my friend that is seeking to buy a new vehicle in the near future. My salesman was Justin. Justin was so kind, respectful and so truthful and real and that was honestly what I was looking for in a salesman. I checked out a few other deals before going to Berlin and I had no problem turning away. My experience at Berlin city was fantastic. Justin along with his manger holds so much value for this company. These people convinced me that buying my 2019 Nissan Rogue was the best option for me and I thank them so much for that. These people did everything they could to meet ends work and fulfilled my satisfaction. I want to thank Justin and his manager from the bottom of my heart. It hard finding a excellent team. I don't know what this dealership would be without them. They were outstanding. I will continue to recommend this place and when the time is right again and I want a new vehicle I will come here. Thank you so much.

Lulu Southworth

I needed a car and I needed one fast, nothing like having to look for a car is fun at any point. I decided to go to Berlin City Nissan to find a car. I was in search of a Sentra and sure enough they had the style and year I was looking for. Before buying the car I had to rent a car as I was carless, Aleks at the rental side of Nissan helped me and put me in a great car as I was looking for one to buy. I opened the doors to Berlin Nissan and the atmosphere was great friendly service throughout my whole visit, Andrew Morrison helped me find my first car. He truly went above and beyond with caring and hearing my needs, Chris Genesse helped me as well. When signing for my first car Thomas helped me to understand each and every paper I had to sign before signing. They all went above and beyond and they truly care about there customers.

Chelsey Brookes

I have never worked with Berlin City before, but from the start of online communications with Eric it was very easy. Even though I did not use it, The ability of convince offered was more than I ever expected. In person Eric was knowledgeable, polite, and willing to answer my many questions. It was a seamless and easy process

Daniel Stevenson

Hannah and the Nissan team were exceptional, professional and truly understood my needs. There was no sales pressure and all my questions were answered. This extraordinary level service is the beginning of a long term relationship with the dealership. I will have all service completed at the dealership as well. A special thank you to Hannah Baldwin, Nissan Sales Specialist, she was 100% responsive, knowledgeable of the vehicles we considered prior to purchase. She educated me to all the features and connected my Bluetooth :) I am a 100% happy and satisfied customer. Sincerely, Daniel Stevenson

Sarah Hackett

I think we all know buying a car seems daunting, but I would definitely recommend Berlin City Nissan. I was far from an easy customer, but Eric, Chris & Tom stayed 3.5 hours AFTER THEY CLOSED on Saturday, which by the way was a holiday weekend. They fought hard to get my into the car I fell in love with and answered all of my questions and my fiancé’s questions (he always has a lot). They treated us like VIP. I’ll definitely be back when this lease is up, for my new car! Thank you all so so so much! I LOVE my new car!

Donnie Eagan

Came in for a recall part being replaced, also needed my winter tires changed out to summer as well as a new battery. Chae checked me in and always remembers who I am and it's great to have people who recognize you. Left the vehicle overnight as the recall work takes quite a while to do. The next day Marty checked me out and he is always amazingly helpful and knowledgeable about what was done. He provided me with a AAA membership discount which I did not know was available!! I also got the alignment done when the tires were switched at no charge! I cannot tell you how grateful I am to have you all ready to serve and do it with such graciousness and no pressure from anyone to have additional work done - which I SO appreciate. Most all other service stations will "find" multiple things they want to add and have you spending more - I never get that at Berlin City. They always do a full point inspection and if there are any issues they are simply advised to you. Honestly you all could not be greater and your service is above exceptional! THANK YOU.

Saad Sohayl

It was a great experience. Aaron was very helpful and friendly. Listened to my concerns about my Z. Highly appreciate the great Customer Service! Thank you.

Rita Levesque

Brought my daughter's SUV in for a flat tire that was supposed to be covered. After sitting around for an hour and a half and having to track down the service guy I was told that the tire was not covered. < Pulse rate on the rise > Asked WHY no one came and said anything until we searched them down, really no good reason was given. I then asked them to put the new tires on and I would pay for them. I asked how long it would take? Was told another hour or so. After 5 customers came and gone still waiting. *** UPDATE ****** I have to say, I'm going to eat crow on this. I'm very thankful for the customer service I just received from Berlin City in South Portland. It was not the cost of the tires but the amount of time that was spent waiting and the fact that i had to track down someone for information on what was going on and why there was such a delay on getting my tires changed. Had i been given updates on what was happening, i would have been more understanding and had more patience. They have proven that they are in my opinion a 5 star dealership. Thank you Berlin City for being many steps ahead of most dealerships.

Michelle Jenkins

This was my first visit to Berlin City Nissan and Brian was great! He explained everything to me and offered me a prepaid maintenance package which will save me $140 over three oil changes. The service was completed in less time than he told me and the check in and check out process was very quick. Definitely will be bringing my Kicks back again!

Ashlee Cooper

Bought my car here in february and have brought it in for oil change/tire rotation twice now. Service ppl are always incredibly pleasant and seem happy to be there. It may be a longer drive to get there but the peace of mind and customer service keep me going back.

George Stewart

Eric, Tom, and Travis were each knowledgeable and helpful. The entire process of buying and retrieving a new car was painless, as it should be. They all deserve a raise!

daryl cook

I am always impressed that the work can be completed on time.

Cheyenne Bisson

Got my car here a while ago and everything has been a fantastic experience. Any questions or concerns they take care of them right away and are super understandable. Use to have a Ford and went to Ford in Westbrook with service that could never compare to Nissan. Thank you for always being respectful, quick, and optimistic!

Lori Hodgkins

Chae called me to say that the part had come in for my Pathrinder. he got me in for the next business day, and provided me a ride to work and back once the work was completed, He kept in touch with me while the work was being done, and called me when it was completed. He is both polite and professional.

Stacey Doten

The service I received was excellent. It was my 30K service and I was unfamiliar with the required vs. optional services. In addition, I have the additional/extended warranty and Marty was very helpful in sorting this out with the warranty staff to determine covered and non-covered services. I was very pleased with Marty's responsiveness and work on this in addition to scheduling future service appointment for a recall notice.

Ellie Corey

I had a wonderful experience purchasing my new vehicle at Berlin City! The staff was so attentive to what I needed for a car. They listened to me and found me the perfect vehicle. All of the personnel were friendly and not "pushy". I can honestly say I enjoyed my experience! I want to recognize my sales team including Jamie and "RickyBobby". They truly made the entire process fun! I highly recommend Berlin City to anyone who is looking for a car.

Brian Mascroft

I originally went to Nissan Saco because my vehicle had a bad solenoid. The mechanic there told me that if that were the case, they'd have to replace all three solenoids, priced at $100 each, because there's no way to figure out which one is bad. They also couldn't get me in for two weeks. Called up Berlin City. They got me in next day, and it turns out there absolutely is a way to test the solenoids. They saved me $200 and had me back on the road quickly. The guy there suggested that Saco may not have a high enough level technician to test the solenoids. I have my doubts. In any event I don't believe the customer should have to pay a premium for Saco's lack of knowledge or ability. I'm going here from now

Karen Klockson

As a women looking for a car I don't typically get attention. It took about 30 minutes for someone to come talk to me. But Matt Jolicoeur came out to greet me. Knowledgeable and had a sweet personality- no gross sales pitch.

Michelle Lawson

Went in for a routine oil change and tire rotation. My tires were full of mud and rocks and originally they told me it would be roughly $30 to clean but because it didn’t take long to clean , they didn’t charge me at all! Great surprise! Thank you! Very nice staff too.

J.Scott Krebs

Marty, my service advisor, is extremely helpful in helping me to decide what the best options for servicing my vehicles will be. He goes out of his way to give me great advice. I also appreciate the way he ensures that my vehicle will be serviced and returned to me within the time frame I give to him. Charles Bailey, the mechanic who has worked on my Nissan vehicles for years, does an outstanding job of servicing my vehicles and keeping them running trouble-free.

Alfred Daigle

I made my appointment on-line with your chatbot. We have a similar system here at the company I work for. As you know, if it works, then cool. In my case the appointment confirmation that I received, did not make it to your scheduler. The gentleman that waited on me Monday was super accommodating and did get me in. Technology is wonderful, but human interaction is far superior.

Dorene Mills

We lease a Rogue, and the service we have been receiving has been wonderful. Every time I take my vehicle in, the staff is friendly, courteous and kind. They will work with your schedule, and the shuttle service is always there. The drivers are also very friendly and chatty, in a good way!! We have 1.5 years left on our lease, but I believe that we will keep coming back because of the treatment that we get. It's wonderful service!

Cassey Tompson

Love taking my car there. The service guys are always fun and easy going. They know what they are talking about. The best part is they actually talk to customers like human beings and explain the things that are going on with the cars so people can actually understand.

Allen Cronan

New salesperson a little bit untrained or knowledgeable of products, salesperson had great attitude and personality, but lack of knowledge came across during sale. Poor communication between departments. Computers were down, and confusion between finance and sales made for a confusing sale as we got different stories from the two departments during the sale. Waited two hours for car to be prepped and sales gave us multiple "it will be ready in two minute stories" looks like prep went to lunch for an hour? Had to make three trips to dealership to complete sale and have all documentation completed. We returned to buy our second car at Berlin City because of our first sales experience and Nissan product quality and value. This visit fell far below expectations.

Patrick Robinson (Patrick Robinson Video)

This was the epitome of excellent customer service. When renting a car on vacation, (through the Toro app) My wife and I threw many wrenches and they adapted with ease and perfection. Very pleased with my service and experience with this team. Aleks was personable and my main contact through this experience. You don't come across company representatives like him often. His passion for Nissan showed and he made many extra efforts to make my anniversary trip as smooth as possible. Five star service.

Marc Ouellette

Went in to have my winter tires installed and oil change. Knew that I needed a service done which was overdue and Chae was able to look this up for me ASAP - CVT service. Added this to my list and also new wiper blades. Everything was perfect and Chae is absolutely the nicest and most hospital Service Advisor. Remembered me by name and explained everything that was to be done and what was most important at this time. Never feel pressured to have services completed that I don't want or necessarily need right at the time. You are fortunate to have such an outstanding staff member who can make each and every customer feel so at ease. Car servicing is not my favorite thing to do and you all make it a pleasure!! Not many people ever tell me they enjoy taking their car in for service and that is exactly what Berlin City and he do - make it easy, fast, and pain-free. As a human affront to Berlin City, that man deserves a huge raise and he does what most don't - encapsulates a business with personality and knowledge. Keep up the great work and I will continue to sing the praises of Berlin City - you all are great!

Carol Hanson

Matt Jolicoeur went above and beyond to get us the car we wanted, in a timely manner while juggling other responsibilities on a busy Saturday. This is the second car my family bought with Matt’s help in the past couple of months.

Ron Gamache

Our sales person, Steve Kenny was Awesome! He was informative and extremely pleasant. He got all the paperwork ready quickly so it was a fast signing process. This is the second vehicle I have leased from Berlin through Steve and I would highly recommend him, and I did today! Thank you Steve.

Pam Grant

Andrew was professional and listened to exactly what I wanted and then got it for me.

Gregg Mineo

As always, the team at Berlin City was more than accommodating, having given us an appointment for a oil change last minute, and was attentive to our schedule. They made the point of asking about our time constraints, and kept me informed as the progress. The car was ready when promised, and they were nice enough to give it a quick wash. Good job all the way around!

Brian Tramuta

One of the easiest and best experiences ive ever had. My Salesman Dom Lorenzatti was extremely responsive and helpful in everyway i needed before and it continues after the sale. Im loving my Nissan Titan Platinum Reserve. 10 out of 10 very happy with the whole process.

Scott Poland

Extremely pleasant service, the staff were very kind and courteous. The work was done promptly on my vehicle and the service team went over all of the information thoroughly and explained it to me in a way I could understand. Really appreciate the exceptional service and this will keep me coming back as a customer!

Nathaniel Koonce

Berlin City is the place to go for Nissan leases. Eric Burnheimer is not only an excellent and knowledgeable salesman, but a really decent person, besides. We worked with both of the managers, Tom and Chris, who both showed extraordinary levels of kindness and patience in answering all of our questions about the leasing process, and did everything they possibly could to make us understand and feel comfortable with our decision. Our finance guy (sorry--forgot his name!) likes The Office--enough said! All around, a really great experience with a really great group of people.

Jim Kavanagh

The excellent communication I receive from Chae or Marty whenever my car is being worked on is simply outstanding. So polite and professional.

Robert Rudy

Great gruop very responsive. No pressure. Last but not least professional.

Mark Storck

What a fantastic car buying experience! As I related to Tristian Blair, I wanted to accomplish as much as I could via internet/phone. I told him I recently had a bad negotiation experience with another Nissan dealer in southern Maine, and was looking to once again, have an 'easy' car buying experience. (We were in & out of the dealership in just two hours...total) My wife & I have both purchased cars from this dealership before it was Berlin City. I recently returned a lease car, but wasn't ready to buy. Thank goodness I returned to your dealership. I am no longer interested in shopping for a 'better deal,' at other dealerships, as Berlin City really DOES make car buying EASY!

Bethany N W

I made the appointment online, which I had never done before. That was pretty easy and fast! Nick Browning had me in and out of there in a little over an hour. I had an oil change and they fixed a safety recall. I am very pleased with the service and kindness I have received at my Nissan dealership.

Christina Lemieux

Buying a vehicle has never been so easy and accommodating. Dave and the rest of the team have gone above and beyond to fit my needs/wants for my vehicle and trade! If your looking for exceptional service and a friendly atmosphere while buying a vehicle I would highly suggest going to them!

Sharon Thayer

Everyone was so nice and helpful. No one was pushy or aggressive when discussing price and options. This was my 3rd nee car purchase and first at Berlin City Nissan. I am super happy with my experience and Tom was amazing. Thank you so much Tom for everything.

Miranda Brannigan

Bought my very first NEW car from Berlin City Nissan and from the beginning my experience was A+. I since have been treated like gold. Everyone I have come in contact with has been helpful, understanding, and will get whatever I need. The customer service is the best of any business I have spent my money with, and that is VERY hard to find theses days. Im never rushed or pushed into anything and I appreciate that! Plus I love my car! I will buy from Berlin City Nissan from here on out and I decided that because of the customer service. Thanks! .... Jaime and Scott.... the best!

Anthony Tenneson

Brought my car in for oil change, tire rotation and 15K mile maintenance. I was greeted right away by the service rep. He explained what work would be done and the estimated time it would take. He also explained the charges for the service. He was very thorough and accommodating. The work was completed within the estimated time. The service rep. again went over what was done and the charges. On a scale of 1 to 10, this was above a 10.

Dave Dyer

What we all need most from a service department is honesty. Friendliness and cleanliness are expectations and usually met from any car dealer. Berlin City offered me a free inspection. I was told my "front-end was about to fall off." They offered to fix it on the spot. ($247.00) I declined as I wanted a second opinion. I got a second and a third opinion. My front end and my sways bars are fine and are still fine more than a year later. I'm glad that I saved the money. I encourage anyone sitting there to listen to the service desk clerks. They are very friendly with the people in front of them but less so with the people calling back with problems after the fact on the telephone.

Witherspank

Made the buying process very easy. The sales agent, Tom Davin, did an especially great job. I came into the dealership knowing what vehicle I was interested in, and he didn't pressure me into anything else. Was able to answer all my questions and made sure I left satisfied. Chris, in the finance dept, was also very helpful and made the process smooth and easy. Would definitely do business here again.

Skyler Sanford

I bought my first car from Berlin City Nissan. Absolutely, hands down, a WONDERFUL experience. I can't say enough about these guys. Eric was my sales guy and was honest, so easy to work with, and really wanted the best for me as a customer. It didn't stop there though. Tom, my Finance Manager, was so truthful, upfront, and really worked wonders to make sure my experience was everything I had hoped. Every person involved in the car buying process really works to give you the best deal possible, with no hidden agendas, and are really a great group of people. Berlin City Nissan is AWESOME!

Alexander Rodionov

I was looking around for a new car. I used a employee car baying service at Texas Instruments Inc. I made an inquiry about Nissan Sentra and got a lot of replies from a lot of different Nissan Dealerships. From Berlin City Nissan of Portland I was contacted by Travis Wiers. Right from the start I was inclined to buy a car from him and here is why. His messages were short and contained all the information I needed. I got a price for a vehicle that I wanted right away. He didn't waste any of my time unlike a lot of other dealership's salesmen, who kept bombard me with emails and calls. Even though I repeatedly told everybody I prefer email communication. He was very helpful once my wife and I came to the dealership as well - he got us a fantastic deal on the trade-in vehicle which had a lot of sentimental value to us. The whole experience was just great and I really enjoy my new Nissan.

Dominic Mirone

One evening last week, my car started having mechanical problems, and it was also snowing out. I was able to drive to Berlin City Nissan Service and arrived just before closing time. The service team thought it might just be some ice build-up in the wheels. Service Advisor Meghan, asked one of the service employees if they could at least remove the ice before closing and see if that would work. I was worried that it was closing time, but Meghan assured me that she was willing to stay as long as it would take to at least find out if it was just ice. Once the ice was removed, we found out it was not that but a cable problem. Megan and the other Service Advisor were extremely professional, courteous, and helpful during this entire time. They kept the car overnight, ordered the parts, repaired the vehicle (under warranty) and even had the car washed. Megan was very polite and helpful through the entire process. I give Berlin City Service Department a full 5 Stars!! I'll be back! A Big Thanks to: Megan and the other Service Personnel who helped. Job well done!

Martha Pillsbury

Even though it took two weeks for my new transmission to be delivered my experience with the Maine Mall Nissan was exemplary. The office service people were very helpful and above all very honest about the situation. They loaned me a very nice car for the duration of my service, and most importantly kept me informed of the car's status. I believe them to be very honest and above board. They can make you laugh when you don't think anything is funny! That is a very good trait in a business as busy as they are. I will continue with their service! Martha Pillsbury

Ashton White

Berlin City Nissan of Portland, the smartest decision you’ll ever make. Staff is hard working and personable. They really do make the whole buying/leasing experience super EASY. Financing is cake. Vehicle options are endless. Tell them what you like and if they don’t have one on the lot they can use their massive network of business partners to bring the right car to you. Google reviews don’t lie. Just look at everyone’s positive experience.

Faedra Binette

Just recently had my 10,000 mile check up and inspection sticker. Was not sure what to expect with this Covid-19. I was very satisfied with how they had arranged there dealership to keep customers at a safe distances while maintaining the excellent service they always provide. I felt at ease while I waited for my vehicle to be serviced.

Dave Horn

Always a pleasure to be greeted warmly and treated like your the most important person in the room. My sales rep Eric, remembers me by name, as well as the sales manager. I love that the service department tracks all needed inspections and services for our vehicles...."whose got time for that"? I very much appreciate the personal and professional service at Berlin City Nissan.

SPECŽ Clan Official

I came in to look at leases as i was in a car accident. i had messaged back and forth beforehand with Tristan with what i was looking for and price point. he was amazing and was able to find and meet most of my needs. my price point didn’t work for all of them. but he was great about it. very friendly and amazing with the fact i had my 10 year old son with me during this process.

Dan Welter

I absolutely love the amazing Service that Berlin City Nissan Provides! They are always able to help you out, even if you call them last minute on your spur of the moment afternoon off! Beyond that, when you decide you want that super special add on you didn't get when you purchased the car... The Parts and Service Department will go the extra 100 miles to make sure you get what you were hoping for and it looks better than stock! I love this place!

Edward Young

Very pleasant and efficient. Very accommodating to my schedule. Delivered truck to me, ensured I was happy before leaving. The most stress-free auto buying experience I have ever had.

Micki Meggison

Just bought a 2014 Rogue - what a car! Jamie was exceptionally helpful and patient with my questions and multiple test drives, and spent all the time I needed to become familiar with the features and capabilities of the car at pick-up. (I also love his sense of humor!) Ricky made heroic efforts to find exactly the trim package and colors I wanted most - thanks again, Ricky! Tom also was very patient with explanations of financing options, warranty options, and other products, and made it worth my while to purchase an extended warranty. I appreciated his honesty, real-life examples, and up-front approach. All in all, an excellent experience that I would repeat!

J. Blair

I had my 60,000 mile checkup and maintenance work. All went as planned. They showed me what was right and wrong with the vehicle and fixed what I asked them to do. Very professional crew.

Bri Verrill

So far-So great! I bought my Certified Pre-Owned 2008 Nissan Rogue from Eric Burnheimer, if you know him you'd already know, he's a great guy and made such a (typically) stressfull experience actually enjoyable and comedic! He's always cracking jokes and making you feel welcome! The second day I had my Rogue my radio decided to quit on me, within a day Berlin City Service had my vehicle back to me with a BRAND NEW, even better than before, radio system! It is rare to find great customer service these days and I'd like to give a shout out and big thank you to the Berlin City crew I've worked with so far! I Also, just had my vehicle in for service and Megan was incredibly helpful and so easy to work with, got my vehicle in and out within an hour! I really appreciate it how easy and painless it is to work with everyone at Berlin City!

Janice Scott

Berlin City knows the meaning of Service. I bought my Murano there three years ago along with a maintenance plan, so I take my car in every three months. The first time I walked into the service area I was greeted with a smile by Stacy Dalphonse. She made me feel like I was a friend as do all the members of the Service team. I couldn't help but leave with a smile on my face. I have had some repair work done on my car and the Service team went above and beyond to make sure I knew exactly what was being done, how long it would take and this last time gave me a rental. No worries, they had everything covered. I love that...no stress for me at all. What an exceptional team they have at Berlin City. They are all awesome! My next vehicle will be purchased at Berlin City Nissan. I can't imagine going anywhere else.

b c

Bryan was Great! He was helpful and knowledgeable and friendly. He also made things quick and easy. I was also able to talk to the mechanic. Unfortunately, I didn't get his name but he was also a pleasure to work with. I will be back because of the service I received. I have also referred others to this location.

Betsy Sawyer-Manter

it was so quick that I didn't even finish reading my paper! Friendly and courteous as always!

Elizabeth Brown

Bryan Conley is an amazing employee. He did his absolute best to make a terrible situation better. Bryan is a customer service rock star. He should be given a promotion and a large raise. If someone I knew already owned a Nissan and needed some help I would definitely tell them to bring it to Berlin City. However, due to my interaction with Nissan Headquarters regarding the warranty on my the transmission in my Xterra and the ongoing transmission issues with Nissan vehicles I will never recommend to anyone I know that they purchase a new or used Nissan.

Alicia Miller

Bryan communicated with me throughout the process providing updates and information. They were also very accommodating in letting me drop my car off on Friday for a Monday appointment As I was heading to Moosehead for a long weekend. When they discovered my registration was expired, they even took pictures of my old registration and sent it to me so I could renew my registration online.

Randy Dyer

We bought our new 2013 Versa in April of this year. We have had the car serviced a few times now for regularly scheduled oil changes and tire rotations. During the most recent visit in early November a rear shock was leaking. They made us aware of the issue and ordered the part and replaced it under the vehicle's warranty. Our experience has been very positive from time of purchase to now. Look forward to continued great service!

Sarah Smith

Welcome Travis and thank you! New muffler gasket and air filter!!

Jessica Scherb

Eric at Berlin City Nissan was wonderful. I walked in knowing exactly what I wanted, and he did not pressure me into anything else. Got the typical "salesman" talk from a couple of the others there, but really had a great experience with Eric. I had heard a lot of negative things about Berlin City and had originally planned on just going there to test drive since I had another dealer I had used for my last lease and was happy with them. Berlin City was able to get me the numbers I wanted when others couldn't, without playing the typical back and forth games. I will certainly consider Berlin City for my next Nissan.

Tina H. Nadeau

Everyone at Berlin City Nissan is fantastic. Ricky is a wonderful sales manager and his sales team (shout out to Jamie Doucette) are all on point. I had a great experience on Saturday with Stacey, who made sure my service (for which I made no appointment) was done promptly and well. Thank you to the entire team!

Jennifer Whynot

I went in for a recall and the service advisor Bryan Conley was professional, friendly and was able to quote a time frame that the car would be done in and followed through with that! The waiting room was clean and modern and I appreciated the food and beverage provided as well.

Molly Beste

Berlin City of Nissan always goes the extra mile. I leased my Sentra from them back in 2011 and elected to purchase a service package. I am a forgertful person and they have set up automatic reminders to give me the gentle nudge I need. They make sure my registration and inspection are up to date and the car is always in much better shape when I pick it up. I have not used the drop off service yet (because I like the free snacks and coffee) but I think this also shows how dedicated they are to customer service. The sales team is also very helpful and spent time reviewing my lease/purchase options with me. They give enough information and allow you the space to make a decision that works for you. I am glad that I chose Berlin City Nissan of Portland and would recommend them highly.

Judy Harris

I had a wonderful experience buying my new Versa at Berlin City. The salesperson was informative and helpful, not at all pushy. I also expected some derision and unwillingness to help a single girl shopping by herself, but I experienced none of that. All of my questions were answered with respect and thoughtfulness. When I made the decision to buy they got the best possible deal for me, and informed me of options but didn't try to make me second guess my decisions. I fully plan to go back here when I am ready to trade in.

Vernon Cox

We have bought 2 cars through Berlin City over the years. The Sales staff treated us with respect and stayed within our budget. The Service personnel At Nissan has been very accommodating over the years. Jerry, and Steve have gotten us to work and back while Stacy Dalphonse and her team maintain our car. Thank you

Scobsu

I recently bought a new versa from this dealership and I was very impressed with the people I dealt with. The salesman was very knowledgeable about the features of the vehicle and did not pressure the purchase. The finance manager was also very keen on finding any ways possible to save me a little bit of cash which was greatly appreciated. This is definitely a good place to go if you are looking for a Nissan.- Paul Martin

S B

I usually avoid having my Xterra serviced at the dealership because dealerships have the reputation as overcharging their customers when it comes to parts. But, being new to the area, I brought my Xterra to Berlin City Nissan in order to fix an O2 sensor. Bryan exceeded my expectations through his constant communication while my Xterra was being fixed and keeping the repair cost affordable. I would definitely go back to Berlin City Nissan and would recommend the service department to others as well.

Joe Miliano

As usual, I had another great experience with the Berlin City service dept. The staff are friendly and competent, and the waiting area and shuttle service are excellent. My only complaint is the labor costs, but that's the same at any dealership. The upside of that is the increased expertise of the staff, which makes up for the costs. Thanks Berlin City!

Bethany Galligher

They have a nice area to wait while your car is being worked on, complete with bottled water, coffee and snacks. The service representative communicated with me on how long the service would take and was spot on. They also offer a shuttle service to the mall, which I did not take advantage of this time around, but plan to use the next time. I'll definitely be back!

Peter Grant

My wife finally put enough miles on her new Versa to have it's first service done. I was able to schedule the appt for the next day which was very convenient. I was also offered a ride while the service was being done which was appreciated but not necessary as it only took 45 minutes or so, great service! We had paid for some sort of paint protection when we bought the car so I asked them to look at a door ding. They forgot to do that so I reminded them. They looked at it and said that someone would call me to set something up with their "paint guy" but I have not heard anything yet. I'll call later this week if I don't hear from them.

Jay Scott

I have serviced several vehicles at Berlin City Nissan over the span of many years. I credit their service with having kept my vehicles in superb condition. They have always made always dealt with me fairly, and have provided sound advice over the years. They usually give me a diagnosis of my vehicles' current condition, but also allow me to make decisions regarding other problems that might be showing up during their evaluation. I believe that they give me advice about "nipping problems in the bud" that has kept potential problems from arising. I have never felt any pressure to do more than I am willing to do. I also have always believed that they are working in my best interests. They go out of their way to meet my time constraints, and they are always coming up with ways to save me money as well. Now that they have loaners, a complete detailing service on the premises, and they also can obtain tires so that going to Berlin City Nissan is truly "one stop shopping." I have had two service visits recently--one for each of my Nissan vehicles. The services were finished in a very timely manner, and my vehicles were given a complementary wash and were ready to go very quickly. There are two "pluses" in dealing with the service department. One, of course, is the quality of ther service technicians themselves. All I can say is that I have never been let down by the quality of their work and their willingness NOT to do what doesn't have to be done while simultaneously pointing out potential problem areas for me to think about. The second plus is that the Service Manager--Stacy Dalphonse--is about as nice a person as you could ever ask to meet. She is incredibly knowledgeable about Nissans and has given me countless pieces of good advice over the years. I really appreciate the way that various money-saving alternatives are brought to my attention before I decide on a strategy for repairing or maintaing my vehicles. She is courteous and helpful to the max. Matt and the rest of the service team are equally as conscientious and competent. I trust these people, and over many years I have never been disappointed. My recent services were relatively routine, but the service is never just routine. It is always exceptional. In addition I have purchased several vehicles from Berlin City Nissan. Despite the fact that I would aways have my vehicles serviced here, I am prepared to purchase a vehicle somewhere else if I receive a better deal. Dana, Ricky and the rest of the sales staff went out of their way to make me a very fair offer on a new vehicle this past May, and so I once again purchased a vehicle from them. The entire sales team seemed to treat me fairly and with respect--not something you always find at a dealership. Obviously I am pleased with Berlin City Nissan, and I highly recommend them to other Nissan owners.

Rob Page-Auger

There's a good group of guys at Berlin City. They did whatever they could to get me into the car I wanted, put up with my difficult mother, took care of any issues with the vehicle that prevented it from being 100%, and made me feel like they were interested in my sale. I mean, of course they are, they work on commission, but I wasn't just a number. I had the worst credit on the planet, needed a cosigner and when that didn't work, they went the extra mile and pulled out a different tactic that got me in my Mustang. Jamie Doucette is a good, patient and pleasant dude to do business with, and he made me feel like inviting him to grab a beer after the sale. Genuine people, good vehicles and great service. Also - Jerry, the shuttle driver was good company. He enjoys his job and the people and it shows. Thanks guys.

Joanna DeBie-Nguyen

So impressed! I received phone call updates on my vehicle as work was completed and easy-to-understand explanations on some suggested maintenance. Overall just a pleasant experience that did not feel pushy in any way.

Shane O'Hara

I recently purchased a used vehicle through the support of Wayne Hill. Wayne listened to our very specific needs and tight price range, and scoured the Berlin City inventory at all stores and came up with an incredible gem. Not only was the price right, but the vehicle condition and mileage were significantly better than we expected. This instantly sealed the deal without much debate or reflection. After the sale, we noticed that one of the new tires was a "dud" and approached Ricky (the sales manager) to discuss the issue. He completely understood our concern and "made it right". We left the dealership, again, satisfied and overwhelmed with the experience. This was the second vehicle purchase in 6 months and was 100 times more enjoyable, comfortable and easy than the first (at a different dealership we didn't even check inventory with). We won't need another vehicle for a while, but they WILL be our first stop the next time!

Catherine Cwright

Had my first oil change etc on my 2015 Roque in February. I had traded in my 2010 Rogue in July. That experience was a pain free as is possible so thanks for that. My recent oil change was as professional as usual and they accomodated my wish to have my Rogue washed there versus getting a voucher to have it done elsewhere. Again, very appreciated. The folks there are very friendly and service is very quick. The amenities in the waiting room are a nice touch as is the offer to drop one off and pick one up. Recommend highly.

Emily Davison

Although the service representative was not able to match a Berlin City Honda Coupon, I still received a discount from Berlin City Nissan from an email coupon. The wait time was good for oil change service and the shuttle to the Mall was super convenient.

Ross Maddocks

I had been looking to trade and possibly purchase another Nissan Murano. Our previous vehicle had just turned 70,000 miles and did not need to trade due to the condition of it. This purchase would be and currently is, our 5th Nissan (our 3rd Murano.) This is our second purchase from Berlin City Nissan and we are very pleased with how Eric took care of everything. My wife had taken our previous Murano in for a problem with the TPMS and Marty & Brian were all over it. The problem was a valve stem issue and was repaired in a timely fashion. I told my Wife to take a look at the new Murano while waiting and met Eric at that point. She test drove and I later test drove the Murano and spoke with Eric that same day. The refinements were incredible and loved by both of us. By the end of that week, the original vehicle we had been looking at was still there but we saw a newly delivered Murano and that sealed the deal. Eric stated he would make it happen and he did along with Tom in Finance and we were out the door in very little time in a new lease for the 2020 Murano Platinum Edition on Valentines Day. They were both over the top and attentive to our needs. I appreciate the time they spent getting all financing complete and the orientation of the new Murano. We will back at the end of the 3 year lease and plan to pass along the good word on the Berlin City Nissan dealership to friends & Family.

Beth Schurman

I was in the Mall area doing mega errands. I thought maybe Berlin will squeeze me in for my warranty oil change and tire rotation. So, I dropped into the service department. The service representative said they were very busy. Yet, he took a moment and fit me in if I wanted to wait. I took the shuttle to Panera Bread and I accomplished some work and the shuttle picked me up when the vehicle was ready. This was a surprising and unexpected experience. Thank you. Beth Schurman

Gloria Basso-Perry

I have to say that the moment we walked in, Caleb Gerry made us feel at ease, sat us down and helped us and explained everything. We got to meet the crew and they were all very helpful. By 530 I walked away with a car. Everyone was nice and helpful. I highly recommend this place.

Laurie Schwartz

I was greeted right away and had the entire service explained to me. There were a couple of additional items needed but this did not add to the time that I was prepared to wait. My car was parked right outside of the door and I was on my way! No additional cost or hidden fees and a free car wash good for a year! Great service and pleasant atmosphere! Thank you!

Amanda Johnson

Berlin City made my experience super easy. I have small kids so decided to call instead of visit (to negotiate a vehicle I already tested), and I was able to complete the deal on the phone! Saved me a lot of trouble, which was great. Thanks for a good experience, Berlin! The reason for 4 stars, is that when I went in to sign the paperwork, the interior of the building felt a little "cold" and outdated. Could improve that part of the experience, but no biggie.

Abhilash Kusuma

Vehicle: 2017 Nissan Maxima Purchase Date: May-2017. I have no complaints until now with Berlin City of Nissan, South Portland. @Tom Haynes, @Eric Burnheimer these two people really helped me in buying the vehicle. As promised, they got me a vehicle of my exterior and interior color choice with what ever price I have negotiated. People are really polite and greet me very well when ever I stop by. I don't know about others, but I would recommend buying vehicle from Berlin City of Nissan, South Portland. Thanks guys! Good job.

A.

Leased my first car from Berlin City yesterday. It was the absolute easiest and best experience I have ever had buying a car. They gave me a good price, weren't pushy, answered all of my questions, and made the whole process fast. Big Thanks to Tom and Travis. Thanks!

Janet Roy

I went to Berlin City last Saturday, after having exchanged e-mails with Jeff Donovan over the course of several months. I spent a couple of hours with Jeff discussing my options for either a purchase or lease deal for a Nissan Juke. Everyone in the store that day was attentive and friendly and I left with several offers to mull over. Last night (the Tuesday following my initial visit) I drove home in a 2013 Nissan Juke, fully loaded, for a lease price that I just couldn't pass on! I never thought I could afford the many options that came with this car, so you can imagine how great I feel! So far I am extremely happy with the car and excited to see just how much it has to offer. I can't thank Jeff (and all of the folks I dealt with, including the Finance Manager) enough for making this a totally comfortable and easy experience, not often seen in the car sales industry!!! I will definitely recommend Berlin City and specifically, Jeff Donovan, to all of my friends. Thanks, Berlin City - Janet Roy.

Rebecca Waters

Marty made my visit there feel safe and feel welcome. He is an amazing person and employee. During these hard times, my hat is off to all of you who put your health at risk to keep the doors open so our vehicles can do the important jobs we need them to do. Thank you and please stay safe.

Resty Sapuan

They seem to place a high amount of emphasis on customer service. Their salesmen are knowledgable, but not over-aggresive. Eric was great at letting me know about the features of the Versa I was interested in. I am also impressed with the Service Department. I have brought my car in for oil changes on a couple of occasions. The people there are friendly. They were also accommodating when I wanted to use a coupon for an oil change from another company.

Suzanne Posey

The service manager communicated well and frequently to me. He resolved a slight discrepancy with my bill with professionalism. They also completed the inspection when I did not realize it was due. This location always provides excellent service to me!

Brian Scott

Bought my 2014 Nissan Altima there. Very easy to deal with, Jeff went out of his way to make sure I was happy, explained all the features of the car and gave me plenty of time for my test drive to make sure it was the right car for me. Great dealership, without a doubt the easiest car buying experience I have ever had!

Joe Rizza

I brought my car to a local repair shop and they advised me that it would take several hours to figure out why my Altima's service light was on. They wanted to dye the engine and figure out where the exhaust might be leaking. I brought it in to Berlin City Nissan and they figured out the issue in 15 minutes, then offered to replace the defective part while I waited. I remoted into my office through my laptop and was able to work in the comfortable waiting area for the hour my car was being repaired-and the coffee was better than being at my office! I told my boss I'd be working from Berlin City Nissan from now on.

Sam Hull

I bought a new 2013 Maxima SV from Berlin City last May and yesterday brought my car in for the first 3,750 mile checkup. I had received several timely reminder notices for my 9:00 AM appointment but decided to bring it in early at 8:00 AM since I had a busy day ahead. Upon arrival, the Service Desk guy warned me that my booking time was at 9 but said they would do everything they could to "slip me in early." I was therefore very pleasantly surprised at 8:45 AM when they came into the comfortable waiting area where I had settled in, fully expecting a 2 hour wait, and told me my car was all serviced, cleaned up and waiting outside for me! Good job, guys!

K Beyer

Overall good experinece with my new truck! Chris was great and Scott was so wonderful to get the best price for me. It made buying a car (or truck) less stressful, since I hate car shopping! Thanks Boys! Keep up the good work. 1 Tip: Don't jump on the customer before they get out of their car. We already hate car shopping - don't scare the crap out of us before we even step foot on property. :) (PS - Chris didn't do that, but there were a few sales associates that did!) Kristen Beyer (Steele)

Ashley Martin

Outstanding customer service. Hannah was very nice and went above and beyond to answer all our questions and helped purchase my new vehicle.

Lauren Miller

Easiest car rental process ever! Super affordable and convenient for people flying into Portland. Alex was helpful and prompt. Highly recommend!

Sharon Raymond

Recently purchased a 2013 Nissan Altima. Awesome car!!! Now the service was amazing, especially since I live 5 hours north and purchased the vehicle without actually seeing it. Christopher Genest was very helpful and prompt in providing the necessary information and pictures via email. They even offered to deliver my new vehicle right at my house! Instead I met one of their drives in Bangor and completed the transaction easily. Very impressed with their dedication and will stop in to the actual business place once I am in the Portland area. Thank you for all your assistance!!! S. Raymond Eagle Lake, Maine

Andrew Seavey

The entire sale was great. Hannah did a great job! We love Berlin City and our new car!

Heather Taylor

I love my new 2012 Nissan Sentra, it's great on gas and drives great. I get all my car services at Nissan and always receive the best customer service imaginable! I would definitely recommend them to anybody looking for a new car. I also just had a them help me out with a dent in my car and they were so accommodating and it was so cheap, I was so relieved!!

Gabrielle Storey

This dealership is 100 professional! They were able to order and install my clutch in 48 hours. Thank you Berlin City!

Norman Smith

We purchased our car there and bring it back every year for service. we've never been disappointed, it's a great place friendly service and they'll go out of their way to help you.

Michael Hillard

They are unusually helpful, especially manager Stacey Dalphonse. I always get the hands on, problem solving care one might expect from a country doctor - they do everything but make house visits. This is the first time that I've fully stuck with a dealer service department after 30 years of owning cars.

Judith Burton

We bought our car here 11years ago and still love it! I bring it in every September to have whatever service is needed. before a long trip. Everything is taken care of in a timely manner by very pleasant staff. I have confidence in their work and am pleased with the convenience of transportation via shuttle service while you wait.

Dyan Albano

I had to get a window switch replaced in my Altima. I had to wait while the service was done, so the driver took me over to the Target plaza and then picked me up at Starbucks an hour later. The service dept called me to say the car was ready, literally two minutes before I returned to the dealership. I so appreciate the excellent customer service that I receive at Berlin City Nissan. They think of your every need! And more imprtantly, the service to my care was done well. Dyan Albano

Jeff Hoffman

I have been getting routine maintenance for my Altima Hybrid at Berlin City since 2010. The staff is always friendly and professional, and they got the work done exactly as promised. The waiting room is comfortable, with refreshments and TV as well as work tables and free WiFi. Highly recommended.

Matthew Robinson

David was a very knowledgeable and helpful with our selection of car for my daughter. He took the time to actually explain all features of the car and basically gave us a warm feeling.

Amy Montefusco

I love this place! I wouldn't go anywhere else for service. Everyone is so friendly and appreciative of you coming to them. The do the work right and the price is fair. The shuttle service is super easy and convenient - great drivers to pass the time with! The lounge, if you want to wait, is very clean and comfortable. They think of everything!

Madi Ruopp

It was easy to book and to get all of the services that I needed done in one stop. The text updates for additional services needed that give the option to approve right on the spot are great! The service center was great and the representatives were helpful and resonsive.

Elizabeth Waldron

Everyone at Berlin City is always friendly, professional and helpful. We appreciate the email reminders that its time for service as well as the follow up, and we would not consider taking our Murano anywhere else. How refreshing in this day and age to have such dependable staff and service!

Bruna Makrides

We’re looking for cars and we went to many car dealerships but once we got in to Nissan and we were told about the prices and I did a test drive with my new car, we fell in love. Everyone was very nice to us and made our leasing experience way better. Bruna.

Mary-Margaret Ney

I just bought my second Nissan Altima (2013) at Berlin City. Both times it's been a great buying experience. They have worked hard to get me the deal that I needed. Kudos to Chris Tarr and the management team for this round. The service department has been great, too. I highly recommend this dealership.

Tyler Mogan

I was greeted by Tristan, I came in and told him what I was looking for. He made it so that I felt it was worth my time coming in, he made me feel comfortable and not pressured at all. Tristan and the team helped me though all of the steps along the way and got me the best deal.

Nicole M

My husband and I bought a brand new 2017 Nissan Pathfinder in January 2017 that we absolutely love! There were some issues from pre delivery that had us back and forth at Berlin City Nissan more times than needed to be, and some serious lack of communication on a few employees parts with my husband and I. Feeling fed up and a bit defeated over our entire experience with Berlin City Nissan, Chris Genest the new Sales Manager came in to save the day! Chris offered us the communication that was missing up until that point, he made us and our entire experience, and our car feel important. Chris took over and executed these issues promptly and quickly. It is because of Chris Genest we would definitely return to Berlin City Nissan to buy another car and we will offer there business to friends. Thank you so much, Chris, truly, thank you!

Anne B

Needed a quick oil change for my new "used" Toyota. Couldn't remove filter cap to do it on my own. Berlin comped the oil change, shuttled me to work and back and fixed the cap so that I could remove it in the future. Great customer service, thank you!!

Michael vY

Nissan told me what’s going on with one of my tires that had a very slow leak and that it was not fixable. The other repair shops really just said nothing is wrong. Nothing wrong? There is a leak and I wanted to know why!

Joe Vokey

Hanna, (my sales rep), was very courteous & helpful with my transaction. Highly recommend her if you're buying/ selling a vehicle.

Jennifer Clark

Berlin City continus to excee my expectations een ater the sale! I puchased a used suv on 3/30/2013, I was incredbly satisfied with the level of service I recieved from everyone involved. A few days later there were some minor issues that I noticed with the vechile, without hesitation they listened to all my concerns and assured me they would all be taken care of. I was set up with a loaner and on my way. They still have my vechile at this time but are amazing with making sure I am being kept in the loop. I highly recommend Berlin City!

Emily Koelker

I have never been let down with the Service at Berlin City. From Mike and Ricky when i purchased the vehicle to Josh and now Stacey in Service. They are pleasant, accurate and I'm always in and out in a timely manner. Very pleased.

Michael Stevens

I'm very proud of the Berlin City of Portland and the Service Dept. is sensational in every way,with being helpful,respectful,courtesy,and getting to know their customers personally. I've bought a 2009 Nissan Cube and I a retired mechanic and I never been a proud owner of a car like this Nissan Cube. With todays gas prices,this car not only has giving my wife and myself a smooth ride,but also has giving us surprising gas mileage 36-43 miles per gallon and around 28-31 miles per gallon city. Just remember my mode of thinking is to Think Inside The Box. So if your looking for a good car, stop by Berlin City Nissan across from Friendlys' and tell them that Mike Stevens sent you for a good reliable car that gas mileage will knock your socks off.

smaddox1990

Chae went above and beyond to make sure I was informed on any service for my car and to try and fix the additional questions I had when leaving. I really appreciate that you all communicate through text as it makes it really easy to stay up to date while at work.

David DaPonte

Service made easy by the team at Nissan Berlin City! They provided clear information and details when dropping off and the pick up was direct and efficient. Car was in great condition, inside and out. DD

Edward Moore

I usually have some trepidation going to a dealer for service, expecting overcharging and questionable repairs. I will say I was pleased with the service I received on my 2009 Altima yesterday. It was professional, timely and the price was reasonable. A good experience, I am glad to say.

Funny Finn

I have had nothing but excellent service for my 2012 Nissan Juke from Berlin City Nissan and I would, and do, recommend them to everyone. Also, I think if the people who leave negative feedback addressed their issues directly with the dealership, they would find them to be exceptionally accommodating as I have found them to be. Thank you Berlin City!

Daniel GB

Have been leasing cars from here for many years and love working with the staff on everything from regular maintenance checkups to trading in cars for newer models.

rdaudie

I brought my car in for a state which at berlin city because they do their state inspections for free and it's a great way to save $20 bucks. I had done it last year with no problems at all went back again this year and it was the complete opposite unfortunately. This is not a attempt to get back at them because my car didn't pass inspection this year, so lets just clear that up right now. The 1st problem was it took forever, I had made an appointment so I wasn't just showing up expecting to be taken right in. The problem was they locked my keys in the car! They had to fabricate a key so they could unlock my car. They didn't even give me the key they made for my car as like a sorry we made mistake gesture. I wasn't impressed with that. When they finally got me out of the waiting room to tell me my car failed inspection they went over the 3 issues that caused it to fail. The driver's side floorboard was soft, the exhaust was missing a catalytic converter and the front blinkers are red. The car passed last year with the same front blinkers and the same exhaust which is custom and it's not like i have a huge piece of exhaust missing when they said missing cat. Why would I even have red front blinkers, makes no sense. This is where the second problem occurs. Both of the people working behind the desk tell me that the blinkers are orange not red like the inspector had stated so why the hell is he failing my car for that if the people that don't even work on the cars sitting behind a desk can tell what color they are. They're response was he's just being picky. I thought that was a poor excuse and that you would think the whole berlin city team would be on the same page with something as simple as knowing basic colors. I brought my car somewhere else after fixing the floorboard and it passed fine. I ended up better off spending the $20 dollars for getting an inspection then getting a free one at berlin city which certainly was free of headaches.

Maryann Ladd

For a first time car buyers experience it was fantastic service from all salesmen involved in my new SUV purchase! Very comfortable setting and easily understandable sit downs. Would highly recommend this dealership!

Levi Brown

I visited Berlin City Nissan looking for a used car and they live up to reputation. It was the easiest process and the sales team was incredibly informative. Miles beyond the other guys.

Thomas Tero

We had a nice experience at Berlin Nissan. We were treated very fairly and came out with a nice deal on a new Versa. Wayne was a super nice guy and bent over backwards to help us out.

Justin Cialfi

Berlin City Nissan of Portland is a diamond in the rough. It’s a truly incredible operation they’re running over there. If you are at all interested in a Nissan, or even if you haven’t yet considered one for that matter, trust you will be thankful for spending your time with the fantastic crew here. For once, an auto-dealership that genuinely cares about its customers and their wallets! Go see for yourself, I’m thrilled I did :)

Scott Duquette

Nick Gys was great to work with. Friendly, personable and made my whole buying experience super easy. It didn't feel like a was buying from a salesman but rather it was like a friend was helping me pick out a car.

Dennis Mcdonald

After visiting several dealerships and trying out a number of different cars and SUVs, my wife and I went to Berlin City. We drove a used Lexus EX350 and RX350. The salesman there was great. We then tried a used Nissan Murano. We both liked the styling, ride and space. We then went over to Berlin City Nissan. We met with the General Mgr. Dana Hurrell and salesman Chris Genest. Chris took us out on a test drive, answered our questions, but did not try to pressure us into any type of purchase. Dana worked with us on our trade in and price for the 2011 Murano demo. We feel we were treated very professionally and no pressure. In fact, we left the first day and I then called back the next day to say we would purchase. We have had the Murano for over 2 months and I love the ride, handling and extra space it provides. 5/21/13 Just had my 30,000 mile check with an oil change, air filters changed and multi-point checks. In and out in little more than 1 hour. Saw some friends while there, one couple looking and another having service. If you are looking and Chris Genest is not there, ask for salesman Wayne Stiles. He will also take good care of your needs.

Vanessa Leavitt

Amazing sales man, Brian Doyle. Friendly, knowledgeable, HONEST, and funny. Best car buying experience I’ve ever had. Love my new Nissan Rouge. Thank you!

Jenn Livingston

The Portland Berlin City Nissan group was very accommodating to the buyer's wishes and I was very impressed that they were enthusiastic but not overly pushy as some car salesmen can be. Overall I found it a pleasant experience.

Annie Perley

I LOVE Berlin City Nissan - Eric in sales is my go to car guy - he's honest, hardworking and will do everything he can to get you the best deal possible - the service department is great - again, honest and upfront - no hidden costs or unnecessary work that's done - the waiting room is stocked with food, drink and coffee and the shuttle guys are awesome. I won't go anywhere else!

Kathleen Sutherland

Had great service: prompt (as much as possible!) and very courteous! In fact I always have great service with your team! And your drivers of the courtesy vans are also terrific! Need I say more? :) Kathleen

cindy burns

Brought my car in for the tire rotation and oil change - fully expected to be there for quite a while and they had it all done within an hour . . .I was very pleased that I could be in and out so quickly . . .

Dave Leather

On a routine oil change and tire rotation, they found a seal leak that was primarily landing on the muffler. It was a fire hazard. They repaired it that day (5 to 9 hour job) so that I did not need to come back later in the week to pick up my car. This was warranty work.

Mark Bouchard

Great experience from phone call, scheduling appt through pickup. I used the courtesy shuttle since my service was to take 2 hours. I was dropped off and picked up on time. Keep up the good work!

Harvey Simmons

11/7/11We have purchased our 4th Car at Berlin! The salesmen were great, and they even drove to us for the test drive since we have two little ones at home- Always a pleasure to buy at Berlin City Maine Mall Nissan and I would go nowhere else for my Nissan needs, that includes the great service department!Dave Fournier is an excellent Salesman. My wife and I have purchased THREE vehicles over the last four years and DAVE is a big reason why we keep coming back to Berlin for our Nissans. His calm demeanor and approachablity and willingness to go above and beyond set him apart from most experiences I have had in my 15plus years in purchasing majors, cars and electronics.Go Dave!10-08-2012We just bought our new 2013 Altima and simply love it! Rickki, Wayne and Dana were all extremely helpful and as always they made the sale simple and stress free- This is our fourth nissan purchase and there is nowhere else in Maine to go buy Nissan but Berlin Maine Mall Nissian! Thanks Guys!

Lisa smith

I had a great experience buying a car at Berlin City. Everyone was helpful, very informative and I didn't feel pressured. I'm very much looking forward to getting my car serviced and having a long-standing relationship with this dealership.

carol maddox

Love Berlin City. The employees are welcoming & the technicians take the time to listen to your concerns. They also take the time to explain what they found and what was done. The waiting area is comfortable and the water & coffee along with snacks helps the waiting time.

Kathy Stevens

As a sceptic of dealership service centers, I am impressed by this one. It has a waiting area that is away from both the sales floor and the service area. However, I don't believe any dogs except for service dogs should be allowed in the building. There was an incident where the dog wet on the floor in the waiting area, and it was several minutes before the owner cleaned it up. Thankfully there were no young children playing on the floor that day, or that it was in an area of little traffic.This is no place for dogs to run loose. Other than this one incident, I have no issues and am delighted so far with the service my vehicle has received. Thank you

MJ Nadeau

Very friendly and helpful staff. Wait time was less than expected. This dealership is a bit further away than another, but the customer service and knowledge here is far superior.

ssparks238

My recent experience at Berlin City Nissan service department was excellent. Not only did they fix my issue, but they also took me to work and then picked me up from work so I didn't have to lose any time waiting for my vehicle. Thanks guys. Sincerely Scott Sparks

Dan Lakeman

Very hassle free handling of the repairs to our 2007 Nissan. Easy "in" and "out" with a rental car provided as part of our extended warranty. Paperwork was minimum on our part and we are please to have a safe car again.

Stephanie Smith

Tom Hayes took what was destined to be an insufferable car buying experience and turned it into a perfectly reasonable one for us! His willingness to listen to our particular concerns and meet us with an acceptable option were very much appreciated. Tom's low pressure approach, attention to our needs, and his genuine desire to help us have a positive experience restored our faith in Berlin City. The respect and fairness that Tom treated us with are qualities that your company can be proud of. Two thumbs up to Tom! Additionally, I'd like to add that Eric Burnheimer and Stacy Dalphonse were also very helpful and a pleasure to work with. Thank you Tom et al for taking such good care of us.

Ashley Tucker

Bryan in service was very professional and helpful. I appreciate that you offer a shuttle to my office. Will definitely bring my truck here for service needs from now on.

Olivia Chaisson

This was me first time having me vehicle serviced since buying it, Matty was very knowledgeable and gave me some advice on how to service my vehicle based on my driving habits, VERY helpful! I will be going back for other service needs in the future.

ALLEN CRONAN

I have been in the automotive field for 42 years, and dealt with many shop owners, service writers, and mechanics. This was the best experience with a shop and service writer I have ever had the pleasure of working with.

gerald pawlak

Bought a car here. Fair price but lied about functionality of heated cooled front seats. Wife is very unhappy and they keep saying they're working but take 15min to heat up!

Kaitlin Roderigue

Christopher Genest is a gem. Very personable young man! I had an excellent experience leasing a car from him and I would recommend anyone to Berlin City! Ask for Chris he is very knowledgeable!

jimnmaine1

Great experience every time I come here. From buying the car thru service of it. Great job and I highly recommend them to everyone. 2nd service done. Another great job guys. Thanks State inspection and LOF, all good as usual! Thanks Another service and another great job, Thanks

Roland Gobeil

Went in due to one tire losing air pressure. Subsequently I had wheels aligned, tires rotated and nitro air on all tires. Found no indication of tire pressure loss on said tire. Lo and behold, said tire IS losing tire pressure. Can this be corrected ?

Shawn Anastasoff

I dropped my vehicle off for its first oil change yesterday. Berlin City's staff was eager to meet my needs, extremely friendly, and professional. A+ service!

Steve Gendron

Had a great experience and will continue to bring my titan there to get it serviced. Stacy is awesome and always helpful and accommodating. She was able to save me some money and still get the job done.

Mustafa Karakuyn

Professional team responsible management , My wife and I we went there this week they took care of our vehicle even though we didn’t buy the Vehicle from them . Special thanks to (Chae Hrom) from Nissa he was very helpful and he treated our vehicle like his own

Jame Higgins

What should have been a routine oil change/tire rotation and reading the code for a check engine light turned into a two week repair. The service department worked with the extended warrantee to make sure the major repair was covered since we only bought the vehicle a year ago and it shouldn't have had to have an axle replaced. They made things right.

Bryan Walker

Brought my 2013 Nissan Rogue in for its first oil change. Car was ready in the timeframe they promised. They answered the questions I had and washed the car for me! Great service.

Scot Cunningham

Chivratha Hrom did an excellent job welcoming me as a first time customer to Berlin City Nissan. Car was serviced within the estimated time given.

Al Gardner

A great experience from the first contact online all the way through signing the paperwork and taking possession of my new vehicle. Everyone alway kept me well informed of all the steps as we went through them

Julia Noyes

Marty is great! He is so pleasant and friendly. The service team always does a great job on my Murano.

s. w.

Never had such an efficient experience at a large car dealership. Andrew, Andrew and Tom were amazing!

Len Berman

After an error by service person, everything was fine. I was told my service contract has expired a week earlier. As I was driving out of lot, I received a call that he made a mistake and appoligized for his mistake. After that service was good.

Rachel MacKenzie

I took my car in for brake work and an inspection sticker. Chad was the person who helped me and he was great to work with. My car was done that day, no appointment necessary.

Zack's Team

Absolutely love my 2017 Rogue SL! Thank you, Nick Gys for impeccable service, no haggling pricing and prompt delivery. Thanks for going the extra mile to get me the exact car I wanted!

quick Quick

My salesperson Matt and the back-end manager Bob were both amazing to deal with. I'm so happy that we did business together!

Doug Stewart

I very positive experience with auto sales team. Everyone from my salesman to the finance department were very helpful. I will definitely recommend anyone looking for a solid vehicle.

Sara Giovanna Fitzgerald

I was having some trouble with my power steering system and they took right care of it for me. The vehicle I bought from them is perfect for me and my family. Overall, Excellent.

Becca Fortin

Hannah did a fantastic job, a pleasure to work with! Thanks to Chris and Tom as well! Definitely recommend 👍 …

Andrew Baker

These guys rent their service vehicles on Turo! Indeed, they're still figuring it out and ironing a few little bumps but overall it was an excellent experience and a great way to avoid dealing with these idiots at the counter at the airport.

Haley Dupre

Great service.. willing to work with you. I love my new car

Mohamed Ahmed

Got our car a couple months back and we worked with dom. dom gave us excellent service and wonderful hospitality. 10/10 would recommend.

Jennifer Gillies

Great experience leasing my new car. Sales Specialist David Seavey went above and beyond and made the process very easy!

Kasey Newman

Just bought my first car from here today and had an amazing experience! The staff was super helpful, kind, and went above and beyond my expectations!

Traci Dempsey

I bought my 2010 Pathfinder from Berlin City back in August and just went for my first service appointment and it was free!!! The staff is very friendly and helpful!

Katie Walsh

My car was fixed faster than planned, it was covered under warranty, and my customer service rep, Jay, was friendly and helpful!

Steve Crane

The service reps are very honest. You always get an accurate assessment and estimate of repair and services at this dealership.The shuttle service is outstanding!

Jon Klages

Was able to move my appointment up several days on very short notice. Very much appreciated

Anais Aguirre

I have referred a friend and she bought the same vehicle! I'm happy with all my services, everytime

Jeff Paquette

We went in on a Saturday night and they were very easy to work with! We quickly got to it, test drove a 2017 Rogue and Tom Hayes and team made it happen!

William Dexter

TOOK MY CAR IN FOR SERVICE (NON URGENT) THAT DAY. COST WAS LOWER THAN ESTIMATED (AND I ADDED A FEW THINGS). TERRIFIC TRANSPORTATION (VERY NICE DRIVER). SERVICE DESK EXPLAINED EVERYTHING, REVIEWED IT ALL. PATIENT AND WELCOMING STAFF. FIXED ONE PROBLEM WITHOUT HAVING TO DO ANYTHING OTHER THAN A SCHEDULED SERVICE.

Kenneth Newman

I was looking around for three months for a best deal for a car I walked in on a Saturday morning asking them what's the best deal on a car they told me what the best deal was going to be I agreed with them and I left that day with the best deal on a great car thanks you did a great job

Louann Callahan

I think they’re professional and the staff and service center are excellent! Martin Eldert was my service advisor. He’s excellent!! He deserves a raise up!👍 …

Chris Burton

NOT CONVINCED THAT THE 2 TIE ROD ENDS THEY SAID WERE BAD ACTUALLY WERE. THEY WOULDNT LET ME SEE THE TIE RODS AFTER AND THE VIDEO SEND TO ME SHOWED NOTHING BUT THEM TURNING THE STEERING WHEEL AND THE RODS WERE DOING WHAT THEY SHOULD. THE CAR NEEDED TO BE ON THE GROUND WITH EITHER ONE OR BOTH WHEELS TO TEST PROPERLY. THINGS WERE SLOW AND IT WAS COVERED UNDER WARRANTEE EXCEPT THE $100 DEDUCTABLE. THE INSPECTIONS WILL BE DONE ELSEWHERE FROM NOW ON. I HAVE BEEN A MECHAANIC FOR SEVERAL YEARS AND MY SON IS A CERTIFIED TOYOTA MECHANIC FOR YEARS, WE ARE VERY FAMILIAR WITH CAR AND TRUCK TESTING AND REPAIR. THIS IS MY 4TH NISSAN BUT THE FIRST ONE THATS EVER NEEDED TIE RODS AND IT ONLY HAD 43K ON IT.

Dave Tarr

Easy and fast! The process was very streamline and the staff were very attentive making sure all our needs were met. I'm very satisfied!

Angela Rowe

Best car buying experience ever! They made the process so easy. Thank you Berlin city Nissan

Ashley Kilcline

It was my first time buying a car and David was more then helpful. He made it easy, and relaxing.

Yvette Clifford

Everyone was kind, honest and helpful . There was no pressure to purchase . Caleb Gerry was my salesman and he was awesome !!

Jamie Whitehouse

The communication around the service was outstanding. The vehicle was done early, and the representative called to let me know as I was off site.

Jim B

I called and had them look up a recall on my truck and they said yep there are two diffent ones and so I made ap and the frist time they got one done with no troble and injoyed the waiting room with plenty of snacks and water and coffee and hot cholect hot coffee and big screen tv and free wifi and they washed it for free after the work was done and morgon was great and I had to come back a second time bc they didn't have the parts need and I came back the fellowing Friday and the spary didn't come in and I had things to do and she offed me a free car rental and had it over the weeknd and right till wenday and that was a great car and relay injoyed it very much and thanks so much Berlin City Nissan OF Portland

Lori Saucier

MANY TIMES WHEN SHOPPING FOR A CAR I HAVE HEARD FRIENDS AND FAMILY STATE THE NIGHTMARES THEY HAVE EXPERIENCED. THERE WERE A FEW BUMPS IN OUR JOURNEY BUT THE TWO GENTLEMEN THAT I WORKED WITH LOOKED TO FIX ERRORS THAT WERE MADE AND SHOWED THEIR LEVEL OF INTEGRITY.

Kathleen Conlon

Routine oil change/tire rotation. Service was quick and courteous. Waiting room clean and comfy.

John Bonetti

Stacy is the most wonderful service manager I have ever worked with. If there is ever an issue, she has resolved it to my satisfaction.

Melisa Elson

Absolutely amazing! Chae was very informative and helpful and reviewed all work to be performed before and after!

Theresa Novicky

Marty was very helpful with my tire. Something was wrong with it and he was able to get me in and out quickly.

TheBennyrobs

Berlin city Nissan service is Top notch!

travis belrose

I had an issue with my 2012 Frontier and Stacy Dalphonse helped me right away with the issue. She is a great asset to your service department. Thank you Travis Belrose

Tabitha Pike (Tabitha)

My normal service advisor was on vacation but the one who helped me ( Chae Hrom) was very helpful courteous and friendly.

Richard Kullman

Everything went smooth and great (like it does everytime). Marty and all the crew are awesome!!!

John OBrien

Bought a 2020 Altima. Little to no haggling or stress. Staff was professional and straightforward. Thank you.

Christopher Genest

Great place to purchase or service a vehicle! Free snacks and beverages! Excellent shuttle program! Best people to deal with and prices can't be beat!

John Sutter

Our experience was above expectations.

Takiyah Jakes

Aaron is an outstanding customer service rep he’s always polite and helpful

Ziba Nekooie

Bryan’s Customer service is one to exemplify. He is professional, knowledgeable and very pleasant.

Robert Clark

Trustworthy people , my repair work was on time. But expect to pay a dealers rate for service.

Linda MacMillan

Brian Doyle and his sales manager Tom were terrific. They truly made the experience amazing!

Jael Hook

Our experience was extremely low stress, everything went very smooth, and the communication was excellent

Brenna Chalifour

Prompt, honest, they fit me in at the last minute and exceeded my expectations.

Mark Noyes

Great service, friendly sales and staff. Good deal reached quickly.

gary jamieson

Got the job done in a short time. Very professional customer service rep. Highly recommended.

Ashley Gamache

Thank you for the new jeep! 🥰 …

Nancy Burgoyne

We have only good to say about purchasing from Berlin City Nissan with Sales and finance and would recommend other's to the dealership.

Dawn Roberts

We have a new 2020 Rogue in our driveway. Thanks to all the employees, especially Steve Kenney. He always goes above and beyond to make sure we get what we need.

Carmen Sutyak

Would be nice to have a quick vacuum done but I did appreciate the free car wash coupon.

missy thorne

Andrew went above and beyond to help us get the vehicle we wanted!

Shawn Anastasoff

I work a tight schedule. Marty is accommodating and always gets me in and out with very little down time.

Tara Reynolds

The location was very clean and I felt safe waiting. The service staff were friendly and professional.

Candace Fleury

Helpful, polite and organized staff. Reliable service for your Nissan needs 😊 …

Jon Strickland

The buying process was so easy with Chris Tarr. He knows his product very well and was able to answer all my questions. Thank you Chris. Jon Strickland

Joanne Allard

Need a great helpful salesman...ask for Eric B!. Clean facility, nice area to wait while they take care of your car.

Teresa Lincoln

Service at Berlin City Nissan of Portland are very friendly. They’ve a great staff,

Casey Foster

I always have a positive experience at Berlin City Nissan of Portland. They are efficient and very friendly!

James Harris

Bought a 2019 titan and everything was done in a few hours electronically and the truck was delivered to northern NY the next afternoon

Ryan Rand

You guys are awesome! And I will never buy a vehicle from anyone else. I’ve already bought 3

13meesh13

Marty always takes great care of me and answers any questions I have- he is an absolute asset to your company

Stuart Lyons

Great and pro active in recommending needed tires.

Valerie Hill

Overall everyone was very friendly and service was completed in a timely manner. I would recommend Berlin City to someone else for sure.

Nancy Caperton

Exceptional customer service and waiting area. Fast and efficient service.

Alton Camp

Better service than at most dealerships. Prompt service and call back. Shuttle service right on time.

Amy Huska

Marty was very personable, I always enjoy working with him.

Chris Chesley

They lie

Joshua Smeltzer

Timely, correct and friendly.

Cassey Tompson

Bryan took the time to listen to me and help me with the problem I was having with my remote start.

Kathy Olson

Everything fixed, recall complete in a shorter time than quoted!

Susan Brown

Love the service I get each time I go in. Everyone is so attentive, making sure I don't have any questions.

Michael Hamilton

You helped me with a problem related to my unique situation and get into something that is more economical. Thanks Berlin City Nissan

Ralph M Bohm

A little crass towards transporters. Can't Park anywhere there on their lot once they open l. Parking across the busy Blvd at the shops once unloaded.

Mark Despins

All the guys went above and beyond to help my daughter get her first new car!!Thank you all very much

WALTER ELWIN JR

Every member of the staff went the extra mile. Couldn't assemble a better team. GREAT.

Aqeel Alhashimi

I love this place they are really wonderful people The service is also very good and the cars that they have are very good

Chris Briley

Thrilled with my Nissan Leaf! The staff was most helpful and knowledgeable. Recommend!

Laurie Draper

Everyone is always very helpful and courteous. I feel they go the extra mile in customer service

Jennifer Wilbur

Excellent service. Waiting room was very nice

Tina Thurston

Easy.

Tiffany GreenLarsen

Very friendly sales staff. Best experience I ever had at a dealership.

Dariush Asadi

I wish next time they offer free shuttle to mall or wholefoods.

Danielle Kroot

Very helpful and knowledgeable staff at Berlin City Nissan! Very nice to work with!

anthony esposito

Wonderful experience as usual, with Tom Hayes and Travis. Great guys

Dyan Albano

Great customer service! Friendly and knowledgable.

Mary Dowling

Outstanding service appointment. Berlin City is top notch.

Daniel Fortin

The sales staff goes above and beyond they take care of their customers bought 3 trucks in the last 6 years

Scott Douglass

They are very helpful and knowledgeable especially their service department

Solomon Nkhalamba

Customer service agent was great and went beyond my expectation.

Chelsea Kiger

As always, the staff was helpful and informative.

May Jordan

Loved this stop. Great picture spot. W snack bar & bathroom

Tom Hill

Jury still out working fine for 2 days

Corey Smith

Nick and the crew are amazing. Marty called the moment it was done.

Richard OBrien

Had a great experience all around. Fast, easy, and pleasant.

Gavan Finley

Great service with a discount and free car wash

William W Donnini Sr

Professionals all the way

9

The sales staff is awesome; very professional, honest and personable.

Marc Cote

Great service! Professional, courteous, and have always exceeded my expectations.

Marc McElroy

their EV charging station gave me the few extra watts I needed to get home. THANKS!

Megan Bernier

Just purchased a new suv. Very easy process.

Dennis McRae

Brian was awesome. A true asset to your company.

Keith haynes

Very professional, quick, curtuous the staff was very knowledgeable and helpful

Deborah Marshall

Bought a nice car & helpful employees

johncindy fasulo

Great service very friendly and helpful The service team are always genuine and knowledable John Fasulo

Christine Poidomani

Chae has excellent customer service skills.

Rebecca Nevers

The service was quick and everyone I dealt with was polite and helpful.

Dave Bois

Stacy D really goes out of her way to help us at Nissan service! Thanks.

Erin Thompson

Love the staff! Always very nice and accommodating

Reggie Profenno

Very good experience more than happy with the service.

beverly russell

Was easy, quicker than expected and well managed.

Chris Hall

Great service techs and could not be happier!

Chris Hall

It was excellent in every respect

Wanda Paterson

In and out in under an hour. Oil change, tire rotation and inspection sticker.😄 …

Jaspen 24

No problems whatsoever. Very satisfied.

Jerry Rock

Customer service rep was extremely attentive and helpful

Michael Price

mirror repair, very quick friendly service.

RONALD ROJAS

THE BEST IN AND AROUND TOWN, COME IN AND SEE FOR YOURSELF, YOU WILL NOT BE DISSAPOINTED ********AAA+++

Sean Moore

Great service, prompt and efficient.

Czar Anthony Sambas

Quick service. Thoroughly explained. Good job!

Azar Aliyev

Thanks advisor deep knowledge and respect to the customer from advisor

Ken Colburn

It was a great experience the service manager was great

Sara

Great experience, great staff and customer service!

Kristin Beaulieu

Always pleasant, timely, thorough and informative.

Gerry Letourneau

Hands down the best Nissan dealer in the state

Damien Green

Very knowledgeable excellent customer service

Cindy Dexter

Excellent service, polite reception, and good communication.

mike kenndy

Really worked for us, with honesty and trust.

Megan Grose

Caleb was great and so helpful

Shelly R. Clark

Took very good care of me.

Victor Sanga

It was amazing, Excellent experience

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