Reviews of Berlin City Honda Of Portland. (Car Dealer) in Portland (Maine).

Berlin City Honda Of Portland

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Car dealer

Honda dealer

255 Maine Mall Rd, South Portland, ME 04106, United States

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Information of Berlin City Honda Of Portland, Car dealer in Portland (Maine)

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Reviews of Berlin City Honda Of Portland

Mariah James

I have gotten my regular maintenance as well as an alignment here and could not have been happier both times. Staff are friendly and kind, service was done in a timely manner, and communication was consistent. Waiting area is very nice too. They are also not pushy at all or make you feel pressured for other services/repairs, which is awesome. I feel like prices are fair. Will be my regular spot for any work I need done going forward.

Henry Downs

My wife and I worked with Brian Doyle in the sales department. To put it mildly, he was outstanding. He worked with us to find what we wanted and made us comfortable every step of the way. Mark in financing was extremely efficient and we worked through the paperwork in about 15 minutes. This is our second great experience at Berlin City and we will recommend it to anyone.

Kristen D

Fantastic car shopping/buying experience. In the current auto market they had the best selection in town. Our salesman David was great, gave us space to look without being pushy and helped ensure the whole process went smoothly. We’re very happy with our purchase and absolutely recommend Berlin City Honda of Portland to anyone looking for a vehicle.

Daniel Spicer

I am very impressed with the service at Berlin City Honda of Portland. Adrian, who took care of me at the front desk in the garage, did a fantastic job. All the staff members, including Adrian, are honest and worth your trust! I will not take my care elsewhere as long as I live in the Portland area!

Mary West

At my latest service appointment my wait time was just 45 minutes and the service rep was very professional and detailed in his communication. I did appreciate the fact that there was no issues with the car and no pressure for further services/repairs. In the past I’ve experienced pressure to have work done that was not really necessary.

Rolvin McIntire

Excellent service! My service contact, Eric, is always extremely helpful, courteous, and responsive to my needs. He always ensures my service is performed as requested! My experience with Berlin Honda of Portland has always been excellent in every way! I highly recommend them to others!

Rob Smart

Berlin City Honda's service department is as good as it gets. Simple check-in inside a clean "garage." Friendly staff that greets you and sets expectations (although maybe set to low, since they finished my service in a third of the time they suggested). A comfortable waiting area with free coffee and comfortable seating. And a free car wash to boot!

Anthony J. Bopp

This was our first experience with Berlin City Honda of Portland and it was excellent. The service department was able to accommodate us quickly and diagnosis the issue. The repair needed few days for completion. We only had one car available, they totally arranged a rental and kept in contact via text and updated us along the way. I would like to thank Service Manager Mike Hoyle and his entire team we appreciate you all. 🌟🌟🌟🌟🌟

edna Noble

Dave was really good at explaining things. anything I had a question about he answered clearly even when I had to call before I received the car he was patient and treated me very well. The person who walked me through the paperwork explained things well also. Great Team of Folks. Thanks to all

Joan Saba

We had an excellent experience at Berlin Honda in Portland ME. Joe was phenomenal as a sales person- honest, knowledgeable and personable. We were all set to buy a Toyota but decided to check out the Ridgeline because of the ratings on line - Joe’s insights and the test drive sold us! He even introduced us to the service manager who walked us thru what to expect etc. A great place.

Tama Spoerri

Dana and Chris made this car buying experience effortless. No high pressure sales, just informative and accommodating. I would highly recommend and will not hesitate to return the next time we are in the market to purchase a car!

Geets Romo

Top shelf service!! They get it right. The wait was longer than expected - it took almost 3 hours (they were busy with a lot of appointments booked), but with that aside, I am very happy with the work done (State inspection sticker & airbag inflation kit via recall). PS: I didn't really mind the wait because the customer wait area is one of the more comfortable, equipped & well maintained in the greater Portland/SoPo area.

Matthew Tilas

Great service team! In and out in an hour. Scheduled through my Honda Link App. Nice workable waiting room and smiles all around! That’s why I’m a Honda guy! Thank you Berlin City

Nancy Potts

I was happy they fit me in and had the keys I needed for my SUV as all the Hondas closer to me were backordered. I drove over 2 hrs to get here, walked into the service area where 3 workers were standing and not a sole said hi. They stared at me, 2 walked off and the one behind the desk continued what he was doing as I stood there. He saw me very clearly all it takes is saying hey! I'll be right with you. I have no problem waiting. Then a kid came in (appeared to be coming back from break) and politely asked me if I was being helped. He was the only person that acknowledged me the entire time. I had just been at Honda in Augusta 2 weeks before getting a ton of repairs and their service was outstanding, they were so so polite and knowledgeable. It was a huge turn off going into this honda. I do appreciate the one person who helped me and also the parts person who answered the phone when I first called was wonderful.

Christine Popovich

A dealer is a dealer - detest them all. Having said that, if you're looking for a bright, well appointed waiting area, clean bathrooms, free coffee/tea, large flat screen TV, then here you are. The service advisors all have laptops, attitudes are never as they should be as far as I'm concerned - mine thought I was going to swallow paying for 2 services I had not ok'd - he was quickly advised differently. I'm not a mechanic, but I'm not stupid either, so don't treat me like I am. The rudeness is also uncalled for, especially when you've just hosed me with a $4k bill! Yeah, heading back to the dealer...hahahaha -NOT any time soon.

Autumn Carlsen Cook

I appreciate the drive in service department in our cold Maine climate. Service reps were friendly, helpful, and knowledgeable. I will definitely use Berlin City Honda again to service my 2018 CRV.

Sidney Doyle

No appointment but took right away to fix my tire that had a screw in it. Also volunteered to remove the old State Of Maine Inspection Sticker. Very professional and pleasant to work with! Nice facility to wait while vehicle is being serviced!

briangenepool

Really nice to do business there. I had another Honda I owned serviced there for years. So when it was time to replace it, I went there. I bought a 2023 Honda Civic from Noah P. and was treated fairly and with respect. I would recommend them above any other dealership I’ve bought a car from. A+

j'aime les chevaux

Berlin City is tops for service, much less for buying a new or used car. There's never any wait, the work is done flawlessly, and they have an awesome waiting room with free wifi, coffee and TV. What's not to love?

Tom Bindas

The CRV came with 'locking nuts' which made it impossible for me to get a slow leak fixed anywhere but here. That's HONDA, stupid. BCH however was great. they sold me regular lug nuts, replaced them for me, and fixed my slow leak no charge other than for the lugs.

Emily Berg

I dropped in on a busy Saturday, needing help with my tire pressure. Eric helped me on the spot, showed me how to fix the issue myself, and had me back on the road in five minutes! I am always impressed with the service provided by Eric and his team. Huge thanks!!!

Erica Williams

I had an appointment for an oil change and tire rotation. The server was very kind and made sure I understand exactly what would happen at the appointment. It did not take long at all and I was given paperwork so I could see my car’s status. Overall great experience.

Dylan Pierrotti LCPC, CADC, NCC

This has been another amazing car buying experience. The whole team was thoughtful, listened to my concerns, and was able to provide me with the car I wanted at a great price.

Lega Medcalf

Great service by a caring and professional staff. Waiting room is very comfortable and relaxing. A pleasure to do business with!

Zachary Hobbs

As usual the service team at Berlin City went above and beyond to fix my Honda. I had constant communication with them via text and I was involved with ever decision! They provided pictures of things that needed to be done and descriptions that I understood. They even worked with my budget and contacted Honda about possible extended warranties that might apply. In the end I got great service at a price we could all agree on. Couldn't be happier!

Powerful Tom

I had a great experience. Everything was covered under my Warranty and they washed my vehicle too.

Kathryn Dunham

The Dealership was very welcoming and happy to answer all of my questions. Our sales person, Brian, was so patient and took time to go back and forth between different vehicles, explaining all of their different options. He was efficient and thorough.

Ashley Greenwood

I found the vehicle that I fell in LOVE with via the online portal & sent in a request for information. I dealt w/Ted from the very beginning, and from the beginning it didn't look as if making this happen with my budget ect, would be possible. I really wanted a lease however with the inequity in the vehicle I wanted to trade in, an option for a lease was basically out of the picture. Ted manipulated some numbers, let me know some ideas to get some extra cash taken off of my inequity amount, continuously researched discounts rebates, and communicated with me over a two week time period until he sent me an email and the subject line was "GREAT NEWS!!!!!". Of course I was excited before even reading the email! Ted worked extremely hard and was able to get me the deal that was as close to what I wanted as possible (and it was pretty darn close!), and not only that but he got it so that I didn't have to purchase the vehicle & somehow worked his magic & was able to get me into the lease that I wanted from day 1!! He even had the vehicle delivered to me in Vermont all the way from Portland Maine! It arrived in perfect condition and was better than expected!! I would not only HIGHLY recommend this dealership to family & friends but I would also recommend that they ask for Ted Hanson! Our entire family including my Husband & I have used the same dealership for years upon years, the last dealership we went to, we were treated quite badly. Due to the great service from Berlin City of Portland ME, our in-laws will now be going to Berlin City once their lease is up for their new vehicle - we couldn't ever think about going to another dealership after this experience!! Great work Berlin City of Portland ME!!!!

Sierra Edwards

I only go to Berlin City Honda to get work done on my car. Eric is the best service advisor probably in the whole state of Maine. He’s trustworthy and always has me and my cars best interest in mind. If you’re looking for quality work and service for your vehicle I highly suggest going to see Eric at Berlin City Honda.

Kim Volk

Owning two Honda Pilots, I rely on Berlin City Honda to take good care of me. Allen McKenzie in Service was able to get me in and out with BOTH vehicles on a Saturday! Allen was excellent at updating me when each vehicle was done so that I could swap them and keep moving along with my day. I also stopped by Parts to change out the batteries in my keyfobs at cost, with free labor. Service you can count on, and you leave with a smile. Thanks, Berlin City, and thank you, Allen for your help Saturday! BTW, love the new roof rack!!!

Theresa Crafts

I took my car in for a routine oil change and tire rotation. Fast turnaround. They noticed that my safety inspection was about to expire, so they took care of it without my even asking. I love these guys.

Katherine Kokkinos

Wonderful experience. Had me in and out according to the time estimate they gave, were super friendly, provided a quiet connected lounge to wait so I could do my work while I waited, was clean, the check in and check out process was quick and simple - really great customer service experience!

Joe King

Walked in was greeted by a gentleman Tommy who had walked us through the process and was very comfortable and did not feel pressured! I know they have my business in the future! 10 stars service

Gay Sampson

Eric is very professional and always looking out for my needs!! My inspection expired in August and he suggested doing at this appointment so I didn’t have to come back! Love it, 1 appointment and I’m on my way for another couple of months!!

Travis Grenier

Jessica has been phenomenal. She has been prompt and explained things well so I felt like there was no concerns. This Berlin city dealership has gone above and beyond for me! Thank you!

Nancy Malm

My car was taken serviced and serviced in an hour and a half, total. people were polite and gave me a sheet showing all that had been checked. A completely satisfactory visit!

Penny

I purchased a new Honda CR-V from Berlin City Honda. Salesman Dana was great to work with. I also worked with Mark from Finance he was easy to work with and got me a great finance rate! I love my current Honda HRV and can’t wait tor my new Hybrid CR-V to arrive. Thanks again guys!

Leo Carter

My 2009 FIT gets very good care at BERLIN CITY HONDA OF PORTLAND. As much as a new car with all the latest features would be fun, the practical side of me and the excellent service and fair prices have me sticking with this car for the foreseeable future.

Tom Hayes

Dillon and Eric are awesome. They got me in on a Saturday, last minute upgrade for tires and oil change. Their new scan tool as you pull in that measures tire depth and alignment is next level! Thank you very much for getting my company truck back on the road!

Christopher Dorion

Adrian was very helpful in narrowing down the rattle in the suspension. He was very professional and was able to have the parts delivered on the same day and got the car finished by 4:30pm.

Shanna Tracy

This is my 3rd vehicle I have purchased from Berlin City and my 2nd from David S. Each time I have been there, I have received incredible, friendly service and have left a very satisfied customer!

Elizabeth Orchard

Went in for an oil/filter change and a state inspection. Eric was so kind and personable. I was in and out in under an hour. Thank you Eric & Berlin Honda!

Brad Bouchard

Our salesman Chris Macisso was very knowledgeable about all the vehicles we were interested in and gave us great feedback on what we should look into with our criteria. We traded in a Jeep Compass which we had purchased from Chris 3 years ago and had grown out of. The first vehicle we looked at first was a little more than we wanted to spend so he looked at all his inventory and found us one almost identical for less money at a different location that was within our price range! He drove there to get it so we could test drive it that night. Chris got us into a 2015 Toyota Highlander which was a little newer with less miles and had the 3rd row seating adults would be comfortable in and we are extremely happy!! Thank you Chris for another great experience!

Terry Christensen

The best salesman ever. Steve Gendron was great, helpful,and went out of his way, helping to register our vehicle in another state.

Travis G

Scott & Chris was amazing to deal with! Dealing with inventory shortages and not having the exact vehicle I was looking for, Scott did an amazing job getting me into the next step up! Chris was thorough with going over the final paperwork and making sure I understood what was signing for! Ask around Berlin city group takes care of their customers and I highly recommend them!

Brad Blake

I had my first scheduled maintenance appointment and the service adviser, a young man named Dillon, was super all the way. When he found that as a retiree that my time was flexible, he scheduled me at a perfect time when I could pull right in and get the service done! He explained the process and explained the results. Very polite and friendly; he represents the service department at the dealership very well!

Laurie Conrad

As always, I had an exceptional experience at Berlin City Honda. Jessica, my service representative, was friendly knowledgeable, and thorough. Additionally, if a certain service isn’t necessary at the time, Jessica and other representatives make a not to check on the next go round. I’ve dealt with many dealerships and have found Berlin City to be the best.

T.J. Grenier

Great Customer service, easy to work with from start to finish, and very accommodating. Communication was timely and respectful. Over all, they were determined to provide the best experience and they exceeded all expectations! Highly recommend shopping from Berlin City Honda!!

Andrew S

Great experience! Eric S. from service was great and so was Ronald A. from parts. Thanks, I will be there for future parts and service.

Mike Cook

Wanted to post my experience with getting my electric bikes assembled by Ronald Abreu e bike specialist. He was so kind and patient and really knew his stuff. We never owned an e bike before and he gave us so much info on them. I feel Ron went above and beyond with the service we got from him. I will recommend Berlin to friends and may check out a vehicle there as well. U guys are very lucky to have him. thank you.

Nora Gunn

Between the sales, finance, and service departments I’ve had a really great experience. I had Dave Seavey as my salesman. Very professional and friendly and extremely quick at replying to e-mails when I had questions. I also went on their site and found my car, but he still looked for other options just in case and was honest about what was good or not for the payment I wanted. I went through Chris for finance and he was so friendly and got me in and out quick once he found me a great interest rate. I had to come back within a week because the O2 censor needed replacing (was free for me with the warranty) and Jessica in service was so sweet. She kept me updated and even helped with all the things I needed to haul between my new car and loaner since I had my toddler with me. I didn’t feel like I had to wait forever and being a mom that was a big plus for me. All around a great experience and I strongly recommend them!

History Buff

Last December I purchased a vehicle from Berlin City Honda and the experience was excellent. I just completed my second routine service visit and the results were first rate. My service representative was very friendly and professional checking in and out. The facility is well-appointed and spotless with complementary beverages and a roomy and comfortable waiting room. The service program is so good that it argues for buy a car here. Well done!

Richard Culleton

Always a pleasure to do business with! Comfortable waiting area. Service advisor that keeps me informed during my service work. Recommends needed repairs but no aggressive selling tactics and always a free car wash.

Michael Krieger

Want to express thanks to the service team at Berlin City. I experienced a weekend tire puncture. They did not have any open appointments but told me to bring the car in. They fixed the tire and had me on my way in short order. Much appreciated!!

Jake Hopkins

As always the folks at Berlin City Honda were warm and helpful. The work was completed within the time frame originally stated and I left happy with the services provided. Thanks!

Michael Payette

Just had my 2020 Honda Ridgeline serviced at Berlin City Honda. Excellent service experience. They have some great technicians. Highly recommended.

Julie Wilson

Jessica Curit has been my Service Advisor for several years now. My appreciation for her efforts continues! At a recent simple oil change service appointment, it was determined that a nail in one of the tires could not be safely plugged. It was an unexpected cost but Jessica did her best to locate comparable tires that would meet my needs. She is the best!

Laura Genese

Service center is friendly, helpful, and they take great care of you and your car. Dillon in particular has helped on more than one occasion going to Honda or management to help us out as loyal customers and save us $. The shuttle and location are a nice bonus!

Steven Lopez

Really great and easy! Honest and not pushy at all. I bought my car yesterday from them. Thanks!

Stephanie Richards

As always, super service. Had my oil changed and tires rotated before a long car trip. The tire pressure was very low afterwards, and when I stopped by the next day for a check, Eric was very helpful and accommodating. I was on my way in no time!

Audrey Campbell

We are loving our 2022 Passport! Huge thank you to Brian who made our experience enjoyable!

Billy Susanto

Great service and customer service. Eric helped me with everything I needed and he answered all of the questions I had regarding my vehicle.

Nip Tanner

I have been coming to Berlin Honda for 6 years now and have always found all the staff, but especially the service staff warm, friendly, and professional! My last service appt yesterday was no different. All completed service was done quickly, and information about my vehicle and upcoming service was appreciated. I would Highly recommend Berlin Honda based on the Service staff alone! Thank you

Jerry Bessette

Purchased another new vehicle from them yesterday. Always have an excellent experience at Berlin City Portland. Told the salesperson (Brian Doyle) what I wanted, he showed me what they had, I test drove it, and traded in my vehicle and got what I had wanted for it! Simple and Quick. Brian is Attentive, Knowledgeable and Friendly. Definitely go and get a vehicle from him at Berlin City !

jack mccarthy

From the service tech that greeted me to the gentleman who wiped down the outdoor chairs a great experience. Excellent service at a reasonable price

Adelle Oswald

I've had great experiences when working with Berlin City Honda. More recently I went in for some regular services (oil change, tire rotation etc.) and there was some confusion around a package I had previously purchased. Eric Surawski was helping me with this and generously waived all the fees for me that day and this was such a huge relief/surprise. I am continuously impressed by the service I receive here. I look forward to future visits!

J. Verrando

Working with the team at Berlin City Honda in South Portland, ME is always the best car-buying experience out there; they are stellar on every level. I've now leased my third Honda CR-V EX with them, and (as always) I was very well cared for throughout the entire process. I couldn't ask for a more hassle-free, professional, customer-focused (and enjoyable!) experience. I highly recommend Berlin City Honda for anyone who is in the market for a new or used vehicle. The entire team is great, but Dave Thorne on the aquisition side and Eric in Service are gems. These guys really get it.

Katie Luce

I had such a great experience at Berlin City. I was there to have my current Honda checked out for a problem and wasn’t planning to buy that day but their team worked with me to make it possible when my my vehicle being serviced couldn’t be repaired easily. I worked with David who listened to what I needed and helped me find an option in my price range and met all of criteria.

John C Roberts

I bought my Honda at Berlin City; the best, by far, car buying experience I have ever experienced! Fair, uncomplicated, open process, outstanding. I also have been using their service department for years, while not the least expensive available, given the overall value, I will continue to have my car serviced with Berlin City.

Michelle Tompson

As always, my service experience at Berlin City Honda did not disappoint! Eric and the entire service crew are courteous and friendly. Upon my arrival, I was greeted with a smile and was told my vehicle would be ready in about an hour. I had the oil changed, tires rotated and also had the vehicle inspected. I was pleasantly surprised when only 45mins in the showroom that my vehicle was ready! Great group of people at Berlin City!!

Hannah Nichols

I had an absolutely wonderful experience when I brought my car in this week to have a recall issue fixed. They were on time, organized and very friendly. I needed to get to work before my car was finished and was amazed to learn about their shuttle service. They gave me a ride to work and then delivered my car to me when it was finished. Dillon kept me updated on my cars progress the entire time and the shuttle driver was so kind. I can’t recommend this place more!

P Berg

Service was excellent. They removed items from service package that I didn't really need given the amount of driving I do. Dropped it off the night before for a 7:30 appointment and it was ready by 8:30.

Norrie Crocker

I am always delighted with the excellent care my car receives from the folks at Berlin City Honda. It is not just my car, both my dog, Bella and I are also given the most amazing customer service. When we get close to the dealership Bella sits up in her seat and starts wagging her tail. She loves visiting everyone on the floor. If she could she would go see everyone in the service work area. Thank you all for taking such good care of us!!

Shelly Afthim

Love my Honda Ridgeline! Best Honda store to work with! They make it Easy!

Marta Maldonado

I was looking to buy a Toyota since January 2021. Due to many different reasons we ended up looking at Honda dealership in South Portland for an SUV. Christina took care of us the first time we came in. She was very nice, kind and understanding. She was patience when we wanted to wait for a car that I had in mind. The service was amazing from the start! The paperwork was quick and easy to complete. Next week we are picking up our brand new Honda CR-V Hybrid Touring! Thanks Berlin City Honda and Christina!

Lorraine Burr

Joe was great to work with. The car buying process was super easy!

Pamela Cheever

We were looking for a new suv and called David before we drove 1.5 to see if he had anything in stock. When I arrived he had the 2 SUV’s all set to test drive. He was not pushy at all. He was very helpful and answered all my questions. This is my 3 car from Berlin City and have always had great service!

RJW

I've been using Berlin City Honda service for many years and it's always been a positive experience. But I wanted to give special props to my service advisor yesterday, Noble Stevens, who has got to be the nicest guy in customer service. He went above and beyond to be thoughtful and concerned I get the very best service and made me feel extremely comfortable about all the work done. Thanks for making my day better!

Fazal Nabi

Special shout-out to Eric for going above and beyond in assisting me with getting an urgent issue resolved with my car today. He demonstrated clear communication and outstanding customer service to make sure I was going to be taken care of. Thanks Eric!

Brittany Hoyt

Just purchased my first ever "brand new" car. I worked with Steve and Mark and I absolutely adored them! They were super helpful and extremely respectful and attentive. Highly recommend buying any car from here!

Mark Pendarvis

Outstanding Job of checking out everything, giving thorough detailed answers, and I left feeling EVERYTHING was well taken care of.

Joanie Fox

I always have a good experience at Berlin Honda. This day was no exception. I had received a fuel pump recall notice and spoke to Ryan on the phone the day before my appointment just to make sure the part was going to be there. The service went fine and took just about the time that he said it would. His attention to detail and his professional, courteous and congenial attitude are to be commended. As a side note, I think that they need to have a local service appointment scheduling center rather than having to call a centralized number and speak to call takers who sound a bit out of the loop as to what’s going on. Other than that, I highly recommend Berlin City for purchasing a vehicle as well as for their top-notch service.

Elizabeth Hamblin

I went into this dealership because I had to find a car—my beloved Highlander was kaput. I *hate* buying cars. But in short order they had several for me to test drive and I found the right car fairly quickly. Which spared me the long, arduous task of going from place to place to find something I liked & could afford. The purchase process was relatively painless and they were patient and competent with my lack of familiarity with how things had to go. Highly recommend.

Betty Eide

I had an excellent experience getting my new leased car at Honda. Everyone was courteous and personable. My dealer, David S. was wonderful and explained everything. He found the car I wanted, walked me through the paperwork and the financing. Mike M. was great too. Both men helped me get the car I wanted at a good price!! Thank you both!!

Angela Hansen

Dillon helped me to feel like I was the only customer getting service yesterday. He was responsive with texting, kept me informed, and communicated with the driver on my timing. Love the technology used for communications and quotes. My experience with Dillon tells me I should buy my next vehicle at Berlin City Honda!

Jennifer Jones

My sister bought a Honda HRV from Berlin city. We were so happy with the excellent service we received from Chris. He was knowledgeable and friendly—helped us with the test drive and choosing the right car without being pushy. She loves her new car! Thanks Chris!!

Wx Man

Our Honda HRV was brought in on a tow truck to Berlin City Honda. The vehicle had just had recall work done at another dealership and was not running right ever since. Dillon, the service person we worked with, treated us so well you would have thought we bought the vehicle at Berlin City. He was always courteous and professional in all our communications and Berlin City corrected the issue with the recall and the car now runs fine. Thank You Berlin City and we will definitely be looking your way for the next vehicle!

Cheri Doherty

Berlin City Honda of South Portland is amazing! The customer service is outstanding! I always know the status of my vehicle and what is coming up next. I alwas feel welcome there.

Roy Roden

As soon as I saw the Honda Ridgeline at Berlin Honda, I knew this was the right pickup for me. The test drive was awesome. The V-6 was quiet, the ride very smooth due to the front and rear suspension, and the handling exceptional. In my two year search for a vehicle, ( from Merces to Toyota and everything in between) I finally found the one created for me! As a Vietnam Veteran, it is important fo have ample windshield visibility as well on the sides and the rear window. I was not disappointed. The interior was spacious and comfortable with plenty of leg and headroom. It rides like a Cadillac up front which a truck body in the rear - Ha. Perfect for making long trips on the highway, yet has the ability to transport material such as 4 x 8 sheets of plywood that I use to put in my Honda Pilot. I also thank Berlin Honda for the exceptional deal they gave to me. While checking with other Honda dealers, they provide the lowest price with a generous trade in allowance, as well as exceptional service to provide me with the right make, model and color that I desired. Thank you Tommy! Roy Roden

Richard Bourgault

The great job on getting my new Honda for me and salesperson very helpful with getting everything things done and paperwork for me thank you very much love my new 2023 Honda

lisa

They replaced the ac compressor on my civic hybrid, and so far, so good. Staff is very nice.

Emily Belanger

Not only did our salesman Noah help me find the car of my dreams (within my price range), but he provided an entirely unique experience for myself and my partner. He was never abrasive, very knowledgeable, professional and friendly, and ultimately, I really got the sense that ensuring I felt comfortable with the car I had been looking at was really the right car for me. They went above and beyond to help me out. I'd recommend them to anyone looking to buy or lease a new or used car.

Have A Potato

Megan met me very promptly when I got there. I immediately got to see the car I was interested in, and she didn't try to steer me to a different one. The facility was very busy that day, but I didn't feel ignored or rushed. The finance guy was patient with me as we ran through financing options and all the forms. They did a great job.

Liz Printy

It's been a while since I felt like I was actually listened to at a repair shop. The communication is so easy and accessible and they are so helpful if you need to work on a budget. My car means the world to me as I inherited it from my father, and they did everything to make sure I got to keep it for many miles to come. I have a 10 year old Subaru that runs better than it has in years. Thank you Berlin City!! <3

Gregory McDonald

All my service needs were met respectfully, and effectively! The value and quality are definitely worth a five star! Adrian was respected service advisor .

Kelsey Veillette

I went in for an airbag recall and they were super friendly and efficient. The woman that checked me in and handled my appointment had an awesome personality and made me feel extremely welcome.

Jonathan Snyder & Rachel Pratt

I was able to get an appointment with just a few days notice for Air Bag recall. The scheduler was extremely professional and setup my new account very quickly. The appointment went as planned. My service manager was very helpful and the work was done right on time. They also completed an inspection and advised for some additional service but did not pressure me in any way. I will definitely go back to this dealership!

Brian Kelly

My service representative, Jessica, was amazing. She was waiting for me when I arrived for my appointment, opened a third bay so I could drive right in and was very welcoming. She reviewed my service needs and checked me in quickly. Jessica updated me as the process proceeded and made sure I was comfortable. The dealership has a very spacious lounge area with an assortment of seating options to meet a wide variety of needs. The staff all wore masks and were conscious of the need for social distancing. When the work was completed Jessica, reviewed what was done, checked me out and accompanied me to my car so she could disinfect anything that may have been touched by service staff. I’d say that my first impression of Berlin City Honda Service was excellent to say the least. Thanks Jessica. Great Job!

Erin Sturgeon

My husband and I worked with Dana and he was wonderful from the start. He made our buying experience fun and stress-free. We highly recommend him!

Austin Sprague

I'm always scared to take my car to the dealership because I know it's going to cost more than if I went to a backyard mechanic, however I needed an ignition installed in my car. I wasn't going to trust that to somebody that wasn't a certified Honda technician. I got a bit of a run around initially getting contacted with the dealership, click on their website and it connected me to Lee Auto somehow. But once I got through the gentleman was great, I explained to him that I only had one opportunity to drop the car off and he said that would be fine it could sit there until they can get to it. He told me it would go in to be worked on on Thursday, I got a text mid-morning saying that they had diagnosed the problem and explain what it needed and how much it would cost. I okayed the estimate and about three hours later I could have text saying that my car was done. The final price was about $20 more than I was estimating, All Things Considered I would say that's pretty good. I would definitely recommend them if you need repairs that you don't want to trust to a backyard mechanic

Catherine Mcallister

EASY, painless, pleasant. Berlin City and my favorite sales person, Dave Sledzieski, made trying a new car, and buying a new car absolutely easy. I knew what wanted so all I had to do was call Dave. I was able to try and buy my new car all within 2 hours total. I got a good trade-in value and a good price on the car I wanted. I will keep using Berlin City and Dave Sledzieski!

Julie Crandall

Had to have an airbag replaced as part of a Honda recall. Berlin City was an excellent choice to have this work done. Scheduling my appointment was quick and easy. The wait time for the work was exactly what Honda told me to expect. All Berlin City representatives were exceptional. I am a truly happy customer!

Geraldine Giordani

Just bought my second CRV through this dealership. Majority of the conversation was via text which was very easy and convenient for me. Car was waiting for me when I got there and paperwork all prepped. Amazing customer service both in sales and repair service section! I will be purchasing our future cars and maintenance through this dealership!

Holly Hunter

Berlin City has always been fast, transparent, and helpful. Especially in these uncertain times, I was hesitant to go anywhere ever to get work done on my car. Luckily, they were able to pick up my car for free (10 miles away or less) and drop it off for free. It was so convenient and their employees are always so friendly and helpful!

Jewel Church

Love Dylan at the service department. He always makes sure I am taken care of. Berlin's hospitality and customer service is great. They are very conscience of what it takes to make sure you are driving the right car.

Julia Iuretig

David Seavey was a very pleasant salesman to work with. He listened to what I needed and worked very hard to find something to suit those needs, coming up with 2 great options. I haven't made a final decision yet, but if I don't buy a Honda, it won't be because the salesman didn't do his job! I have put a vehicle on reserve with them to test drive when it arrives, but I did not enjoy the process I went through to reserve it. Much paperwork to sign (that they shred if I don't want the car) and a pushy financial person who wanted me to decide on extended service contracts before I'd even seen or driven the car. I finally got angry and declined to make any decisions at all.

Moreen Halmo

The dealership serviced two recalls on my 2012 Honda Fit. They were very welcoming even though this is not where I get my regular servicing. Everything was done quickly. Very positive experience. The next time I'm in the market for a Honda it will be with Berlin City.

caron chess

I was so impressed with the kind and competent service. I had failed to renew my registration before my inspection. (Duh) The rep input my data to register my car, so I did not have to come back a second time. We also reviewed what service I needed (rather than the package which I had selected). Because I was having problems with the interface with Android auto he made sure the computer tech would be available after my service. My car was finished quickly. The tech showed up. Left feeling mission accomplished rather than "Now what?"

RIck Wong - Stk Exec Secretary

got there a little early and they still took me in, did diagnostics and explained the situation. very prompt and polite, great to go to

Julie Sterling

Andrew was the best person to work with! So helpful and really did his best to go above and beyond what was expected. My car had an issue a few days after I bought it and he took care of it without hesitation! Everybody I came in contact with was amazing. Very friendly staff and as a first time buyer, they were incredibly helpful without taking advantage of my lack of experience. Wonderful people!

Joe Williams

The service was great! My vehicle was done in less time than originally thought which is always a great surprise. The person who I worked with (believe Noble) was great on customer service; polite, pleasant and informative! And no mask!!!

Becky Burke

I was able to schedule my service online and pick my time. I arrived a little early, they took my car right in. My car was done by the time they said it would be done. We bought a service contract and paid nothing for the service! It was a good experience.

Lourdes Perez

Online shopping was so easy. Andrew helped me throughout the whole process and got my new Nissan Pathfinder delivered right to my driveway in less than a week. The guy who delivered my truck was so nice and friendly. Great customer service! Will get my future vehicle at this dealership again. Thank you

Desirae Bouley

Imadhi, our sales associate, was such a pleasure to work with! He helped me pick the right SUV for my ever growing family and made sure to pick the safest vehicle knowing I have a baby due in the next few months. As a first time car buyer, he made everything more understandable and easy. He even helped me talk to my insurance company when I needed help! We loved working with him so much that my husband chose him the next day to help him find the perfect car! If I could give more stars I would. There was no pressure to instantly buy, there were so many options given to both my husband and I. Plus, the financing person we dealt with found the perfect pricing and packages that suited our needs and lifestyle. 10/10 would recommend. We will be going back when we need another car!

Drew Alexander

How often do you take your car in for service and get a bill stating 'no charge'? That's exactly what happened when we took our CRV to Berlin City Honda to check on a tire that would not stay properly inflated. The service team removed a screw, plugged the tired and sent us on our way! Being from out of town, this was especially appreciated ..... and put Portland and Berlin City Honda at the top of our 'friendly places' list. A million thanks to Heather and and the Berlin City Honda Service Team.

AL Wilcox

My wife and I had a great experience with buying our new vehicle. Our salesman Scott made it a very smooth process and was quite informative on the new technology in the vehicle. A pleasure to deal with and down to earth so I thank him for that! The finance process was also simple and fast. We look forward to doing business with Berlin City in the future!

Jennifer Young

Excellent customer service. This vehicle was for my mother. After a couple of disappointing interactions with our local dealers, the back and forth, short comings and failure to deliver, we took a chance turning to online shopping since we didn't want to continue to drag her to all the face to face meetings. Within a few minutes of our inquiry we received a call back and within what seemed like an hour or so time we closed the deal on the vehicle she wanted and it was delivered within two days (since it was the weekend). It was awesome!

Ted Hanson

The service writer Eric is courteous, knowledgeable, and professional. Great experience! Berlin City always seems to have very pleasant knowledgeable people at their service desk. Dealt with Ryan this time and once again, had an over the top experience. I'd recommend this place to anyone.

Lydia Stonerook

Our car broke down in Portland, several states away from home. They were able to get the car fixed within 24 hours and even picked us up from our hotel. Jerry was amazing and we cannot thank him enough for his kindness.

Lan Bao

Jess is the best. Get my car fix in no time!’ Thank you

Fred Cronin

Mike Hoyle provided the best service experience that I have received from ANY company in a long, long time. He listened to my need for quick service so that I could get to an important appointment on time and without any last-minute stress. He both listened and delivered! He was up-front with me saying he would get me to my appointment in the event that my truck was NOT ready in time... but it was. Mike was courteous, professional, efficient, and easy to work with. All too often today, when I thank someone for their service or efforts, I get the response “No problem.” That’s the worst thing a customer can be told. But not Mike, his “You’re welcome” was quick and sincere. He is a terrific representative for your dealership.

Julianna Livingston

I just bought my first car today and the service I got was incredible. I was extremely nervous about the whole process, but the people I worked with made the experience seem easy in the grand scheme of things. I had Chris as a sales associate who helped me learn about all of the features for car I was looking at, he also did everything he could to aid in the process of helping me get the best deal. I then worked with another Chris who was part of the financing, and again, he helped me get the best deal and made sure I was in my price range. I also worked with Becky who made signing all the paperwork much more enjoyable. Overall, each person I worked with made sure I got the best deal, the best car, and the best care possible. I truly appreciate all of the effort that everyone took to help me find what I was looking for. I would highly recommend them to anyone!!

Angela Taylor

Thank you Tommy and Chris for the best experience ever. It took less than 2.5 hours to secure financing and walk out of the dealership. While I waited, Tommy was supportive and kind, and Chris got me the best deal ever! You guys rock!

Vicki Mayhew

Jeff Donovan did a great job working with me to find the best fit for my situation. It’s nice to work with a company who listens to their customers.

Sarah Bridger

I bought my 2006 Honda Accord here In 2013. It was the most reliable car I have ever owned and ran strong for the 7 years I had it! So I came back! Dana was awesome and made sure I got not only a car I could afford but a car I am beyond in love with! A 2014 Honda Accord sport! The costumer service is great, they did everything in their power to make this was an easy and enjoyable experience. I cannot say enough good things about Berlin city Honda in South Portland! Highly recommend!

Charles Foss

Slow to start. Had appointment for 9:30. Arrived a few minutes early. No service until 10:45. Had to wait because I wanted to ride with the mechanic while he assessed my manual transmission. Great ride and evaluation with the mechanic. Multiple point inspection and report appeared thorough. Estimates for recommended repairs seemed very high. Everyone was cordial. Waiting area was clean and comfortable. Coffee was good. Seemed like there were many employees scurrying around. Felt overstaffed. Very impressive operation.

Kassie Delaney

Berlin City Honda was AMAZING. I was looking to purchase a particular vehicle test drove it and fell in love. But the love was short lived when told that if something were to happen to the battery I'd have to pay out of pocket. I asked what my options were. Seeing as I didn't have an established line of credit, they advised me I could join New Drivers // Buyers program (not sure if that's what its called) this will allow me to build a line of credit with Honda and will make it easier for me in the near future. Payments monthly (not a problem), next problem I wasnt insured. They provided me a phone number to an insurance company and got me set up in less than 20 minutes. AT THE END OF THE DAY I drove off in a 2021 Honda Civic // 8 miles on odometer for a 36 month lease. 12,000 max / yr. Totally doable as I only need vehicle to go to and from work. Beyond grateful for Berlin City Honda and the staff who truly helped me out. Shout out to Christina S, David Seavey! They truly are the best!

Dawn Mann

Jess is always great always on time with my repairs and quality work is done

Edmond Turmenne

Went for a oil change. They sold me 3 oil change/tire rotation special. Dillon is great to work with as the service advisor. The three stars is for the trade in value given to us by the sales manager. Wasn't impressed. Do your homework before you trade or buy.

Antona Briley

They took great care of my car and honored a very useful coupon that had been sent to me. Slowly but surely, with repeated, consistent, positive interactions, they are transforming my perception of what to expect when taking my car to a dealership for service. In the past, I perceived dealership service to be a rip-off, to cost more than a trusted mechanic, and to be pressured to buy more than I needed. Berlin Honda is not like that. They are super patient, personable, and they teach you about your car.

Jennifer Hayes

Purchased a used vehicle for my daughter with salesman Steve Gendron in June of 2019 ,great sales experience with him I highly recommend reaching out to him as he's been working there for many years. We've had some repairs that were unexpectedly needed 1 yr later from the purchase date. Jeff Donovan & Steve went above and beyond helping us through these repairs, they both went above and beyond my expectations. I highly recommend both of them if your considering Berlin City Honda of Portland.

Pam Wiley

After reading the online reviews I was skeptical about taking my Honda Element there for a recall. When I arrived there for my appointment I was promptly greeted by a service representative who had my information on file. I was led to the waiting area which was very pleasant with a good selection of coffee, tea, water, fresh fruit and snacks. The reading material was also enjoyable. I would give Berlin City Honda a high five for their service. When I checked out I was also presented with a free car wash coupon.

Fred Hopkins

Berlin City Honda provided a great experience in car buying. We purchased a 2020 Honda CRV EX AWD. Tommy was our sale's person and Mark handled all the paperwork closing out the purchase. We were able to negotiate an extremely satisfying sale price...hassle free...and we did it all by texting. This was safe (pandemic) and saved a lot of time for us. Once we agreed to the sale price, we went in to the dealership to see and test drive the car. At the time we were in the middle of refinancing our home, and so not to cause any issues with that, we asked if they'd hold the car until the refi closed. Tommy agreed to hold it and we put down a small deposit. It took another 3 weeks to close on the house. Berlin City was very understanding and patient in dealing with us. How good is that!!! Honda makes a great product and the Folks at Berlin City are top shelf. Thank you Tommy, Mark, and Berlin City Honda, South Portland, ME.

Richard Cormier

This was my second time buying a car from Berlin City Honda, and both experiences were great. Berlin City's initial price was thousands lower than the other Honda dealerships in the State, and they even went lower when those other dealerships undercut them by a few hundred dollars. The only thing I'd avoid is the glass etching, it was not worth the extra $400 to me. Ted was the salesman I worked with and he was great, he had no trouble giving me prices for multiple 2018/2019 Civics at various trim levels which made my decision much easier. Other dealerships made it hard to get more than one price at a time, and some would only give me monthly payments. I also appreciate that Berlin City didn't try high pressure sales tactics like the other dealerships I visited. Signing paperwork was quick and simple. After the sale they made sure my new car was perfectly detailed, had a full tank of gas, and the tech genie helped answer any questions I had about the car!

Ronald Michaud

I had just purchased a new vehicle from Berlin City, and decided that I would put in a wireless phone charger. I spoke with Jessica about having it installed. She explained the complete process, and kept me informed via text, per my preference, when my vehicle was completed. I love the wireless charger.

Shiney

Sold and bought a Honda Odyssey. In and out in hours with the new van. Customer service was fantastic. We live in NY and we were in Maine when our van had a major issue. Decided to do a trade in and new finance. Honda of Portland fired on all cycliners. Great job and highly recommended.

Tiffany Farley

I had such an incredible experience with Berlin City. I shopped around online before I even made the decision to trade, and even then felt well taken cared for. The sales personal didn't seem like they were out to simply make a big sale or a commission, but instead they each seemed genuinely interested in helping to come up with the right solution for me. I always received quick answers to my questions, and everything up until going in the day I left with a new car was all done easily online, which was really important for my busy schedule as a business owner. When I stopped by, I felt honestly educated on all options and possibilities for my budget, priorities, and needs for a new vehicle. Berlin City made this experience so much easier and faster than I expected, I know "easy" is their slogan- but it was really was!

Carol Parker

Excellent experience! Dillon was very pleasant to deal with, quick to provide updates, and did a great job explaining what needed to be done and how much it would cost. When Honda couldn’t get the needed part right away, they provided me with a loaner car so I could visit friends and enjoy Portland. Our car works great now! Just drove over 700 miles around Maine and back to Washington D.C. without any problems. Thank you Dillon and thank you Honda!

Scott Cushman

Was met at my car as I entered the facility. Asked what was needed, she typed it in her tablet and said I could wait for it and it would be about an hour. Since I didn't have an appointment this was most acceptable. I was texted 45 minutes later , met with Jessica and said all was good ,we exchanged our gratitudes and I was off as a happy customer.👍

Jim Tighe

I am a first time customer to Berlin City Honda. I cannot imagine a less stressful process in purchasing a new vehicle. Ted Hanson (sales consultant) and Mark Merrithew (finance manager) patiently addressed all of my concerns. Never once was I pressured or made to feel uncomfortable. As I drove my new Honda Pilot off the lot I was satisfied that I had been treated as a person rather than just another customer.

Larry and Pam Barnickel

Eric did a fabulous job the other day when I just came in for an oil change, tire rotation and inspection sticker. Turns out I needed some filters and rear brake pads and the estimate was 10x what I had in my budget for that day! I was really concerned and he ended up making it half that! I got everything done and he was professional, patient and obviously really good at his job to help me use the appropriate coupons to bring the price down. Thank you Eric!

Larry325

I like how every step possible to be Covid safe was taken. Staff was very helpful and professional. I would recommend this dealership to anyone. I had a great experience. Being a long time Honda owner new to the area I will use them again in the future!

Marcia Meg Davison

It turns out I needed new tires on top of engine flush. Not knowing what to buy, Eric , I believe explained the difference clearly, so i was able to make a rational decision. The tires are a smooth , quiet ride as promised ! And the dealership put $50 coupon toward my final bill which is much appreciated !

Scott Linscott

Nice people. Polite staff. But, before you buy a Honda, ask about VCM technology and research misfires. All of us who have thousands of dollars in repair bills to rebuild engines with 60k miles are regretting buying Honda. Honda America will NOT help you at all. If you buy used, order a "VCM Muzzler" and install it immediately. We are stuck with a Honda Odyssey Touring Edition that needs $6500 worth of work at 65k miles.

Adele Fox

Ryan York the service advisor, was very professional ,courteous, and efficient in getting my oil change done with a benefit of a free inspection sticker. How nice to have a perk such as this. Fantastic dealership worth the drive from Portsmouth,N.H. very nice people here a pleasure to do business with!

Brian Kinney

Excellent service. My service rep went above and beyond as I had neglected my registration due date as well as my inspection . He quickly got online and got me onto rapid renewal so I could get my inspection sticker along with oil change services. Thank you Andy! Always a good experience at Berlin City Honda!!

brandon ballweber

My service advisor Dillon, was very polite and friendly.. he treated my car like it was his own... I look forward to future visits... 😀😀😀 …

Annie Fitzpatrick

Wonderful service which provided text messages as it went along. Immaculate rest rooms and comfy lounge!

Julee Meltzer

I have owned Hondas for 30+ years. I have traveled across the United States for the past 18 years and used many different Honda dealerships. Berlin city is by far the best and most competent! Highly recommended.

Libby Fotter

I'm so happy with my purchase and experience at Berlin City Honda of Portland. I went into the experience with the thought that I would be in and out with no purchase. However, my husband and I spent hours there and left with a vehicle. Bill had exceptional customer service skills and we connected with him right away. He was able to help us find the right fit for us. We would definitely return again.

Jim

Usually 5, but two factors make it a 4 this time: 1) the wait time was a bit too long. Short staffed??! 2) Heather is still learning, so she needed more time than, say, Eric would. But she’s learning well and will be tops!

Patrick Lee

Dillon always provides nothing but professional and courteous service. He is extremely knowledgeable about all systems of our 2018 Honda Accord. We will never forget the help he gave us on a weekend (he was off the clock) that we experienced a problem moments early in the am before we were headed out on a trip south . With service like that it would be difficult to go to a different service provider.

Becky Warner

I have been a loyal customer of Berlin City Honda for nearly 8 years. They have one of the best service departments in the State of Maine. They are trained, complete in their work and they always give a little bit more. I particularly like that they help me protect my value in my vehicle by keeping me on task with upcoming maintenance so that I can plan accordingly. Very professional and friendly place.

Ashley Porter

David Cyr was great to work with! It took me several months to find the perfect car for my family and he was patient, understanding, and not at all pushy. We received a very fair trade on our old car and the Honda Pilot we chose was delivered the following day by Fred, who was also great. I highly recommend Berlin City in Portland, Maine. All around great experience!

Lyna Bak

I had an excellent first time experience. Bobby was very helpful he showed us to the waiting room and also to their kid friendly waiting lounge which was perfect since I had my 2 year old with me. To be honest I was afraid of how long I would have had to wait because I was in sort of a time crunch but before they got started he asked if I would be free for up to an hour and a half which they ended up being finished before the hour. I'm very satisfied and highly recommend getting your services done here. I will definitely be going back for future services. Thank you all again.

Michelle Silence

Dana and the team at Berlin City Honda went above and beyond all of my expectations when it came to purchasing my new vehicle. They took the time to go over all my options, made sure I was comfortable with my purchase, and then made sure everything was set up to my liking. They have earned themselves a forever customer!

Beth Z

A great big Thank You!!! to Noah for the kind, pleasant and professional sales rep experience. He was always extremely helpful, knowledgeable and very generous with his time. Thanks, Noah!!

Herbert Hopkins

Took a while to get someone to wait on me at check in, even though staff was available. Quoted $89. for rear differential fluid change after only 15K miles but cost was actually over $100 with other fees.

Keli Scrapchansky

We started taking our Honda Odyssey to Berlin City when we moved here, 2 years ago. The service has been fantastic. Recently, I needed to have the Odyssey's paint touched up in some spots; this required an extended service time and involved another service provider. Bobby Ramos, our service advisor at Berlin City, facilitated the entire process from start to finish. He arranged for the appointment, got the minivan to and from the other provider, and even managed to secure a loaner car for me while my van was being worked on. The service was truly above and beyond what one would expect of a service center. I can't recommend them highly enough.

steve morgenstein

Was met by service advisor who reviewed the work to be done. He told me when the car would be ready which turned out to be accurate. He explained to me issues with my tires and made sure I did not pay for work that was not done and how I could remedy the situation without trying to up sell. My experience was a pleasant one where I felt respected.

Destiny Merrill

I had a wonderful experience at Berlin City with Sarah Chasse as my salesperson. She was AMAZING. She listened to my needs and was able to get me into my new car the first time. Everyone I dealt with at the dealership was willing to help with anything, which shows how wonderful all the staff is. I highly recommend this dealership to anyone!!!

Nadia Barry

I worked with David Seavey. He was an amazing car salesmen and made the process so easy while still taking the time to explain everything so I understood it. I would recommend him to anyone!!

Susan Snow

I walked into Berlin City Honda last Wednesday June 27, 2018 and Cliff Roque was my sales person. He was awesome and guided me through the whole process and fulfilled everything I was looking for in a vehicle. Wayne the business manager was great too. He helped me with all the credit part of the lease of my new car. I walked out of the dealership with my new Honda Civic within a couple of hours. I would highly recommend them and Berlin City to anyone who is looking for a new vehicle.

Brett Perucco

This summer we decided to drive to the East Coast from Wisconsin. We were staying in Boston and decided to do a day trip up to Portland. On the way in to town, the check engine light began flashing on our Honda Pilot. We stopped at the first place we found, which was an O'Riley's with a service bay. They told us they were too bust and couldn't help us until tomorrow and that no one in town would be able to get us in on a Friday afternoon. With my family of 5 in the car and no where to stay for the night, I started to panic a bit. We started to look online and found this Honda dealer just a couple miles down the road. I called ahead and the person said they could get me an appointment in 15 minutes. I couldn't believe it. Now the tricky part was seeing if the car would even make it there. From them moment we pulled in everyone was absolutely fantastic. They brought my family to a nice waiting area that even had a place for the kids to play. Thankfully they also had snacks, since my kids were now starving at this point. They had us out of there and back on the road in about 3 hours. I had told them we were from out of town and thanked them for getting us back on the road. The next day we had done another day trip, this time down to Rhode Island. I get a a call from Berlin City Honda to follow up. The person stated "I know you guys are no longer in the state, but wanted to check to make sure everything is going okay." I seriously never expected a courtesy follow-up call from them. I was so impressed with their customer service... if only all car dealerships were this way. But it didn't end there... About 2 months later I receive an email that Berlin City has paid for a Car Fax for my vehicle for as long as I own it. This place seriously understands customer service! Although we'll likely never be back, as we live over 1,000 miles away, I hope others read the review and consider working with Berlin City Honda. They are absolutely amazing!

Kris Sanborn

As always Berlin City was accommodating and listened to questions / concerns and addressed them timely and professionally. Berlin City discussed what was going to be done and the costs prior to beginning service so there would be no surprises. 2 thumbs up for Berlin City proactive physical distancing protocols and cleanliness of their facilities.

Fredericka Lohr

After a prior visit, I received an email from them mentioning warning lights on & offering a 10% discount on diagnosis charge if I came back within 30 days. I did come back within 30 days but didn't receive 10% off, don't know why.

Justin Marston

This was my first time purchasing a car and it was a great experience. I had a 2005 Honda Civic Hybrid that I was gifting to my younger sister so I needed a new vehicle. I went to Berlin City Honda on 2 separate occasions to look for a Honda CR-V. I met and worked with a gentleman named Steven G. who was very polite, friendly and informative. We looked at a few vehicles and then I got to test drive 2 different cars. Steve was not pushy and made the experience pleasant. I wasn't 100% sold after the first visit (mainly because I wanted a different color vehicle) so I left to consider my options. Steven called a few days later saying their was another vehicle that just came in that I might like. 1 week later I went back in and test drove another 2014 CR-V with Steve. We went inside to discuss financing. My only disappointment with this process was when it came to review the final bill. In addition to the price of the vehicle, their was about $2,000 in other fees, taxes, charges etc. that I was not anticipating. For future reference, add at least $1,000-$2,000 on to the vehicle at the end to include all of the extra charges that are NOT included in the sticker price. The Finance Manager we worked with was Wayne. He was also very friendly and informative. He explained the credit pulling process and lender search process. He explained the options of warranty and vehicle coverage and further explained the Honda Certified Pre-Owned vehicle benefits. He clearly outlined my next steps in terms of registering my vehicle, contacting my car insurance provider and explaining what other coverage I may or may not need from them. He did not try and up-sell other products and services that I do not need which was appreciated. The paperwork/financing process took about 45 minutes from start to finish which wasn't bad. They also have a huge servicing center at this location which is where I always brought my Hybrid for servicing. Overall it was a pleasant experience. I would most certainly recommend and buy again from Berlin City Honda in the future.

Jennifer Clowes

I have always had a good experience with Berlin City. They call me by name when I arrive and are very quick to get started on the work. Their waiting room is always very clean. This is one of the few places I don't mind waiting for the work to get done. On the few occasions that I need to leave the car, their shuttle driver is always nice, dropping me off to work and picking me up after.

Kimberly Marschall

I have never had a bad experience at this Honda dealership. My car has ALWAYS been ready when they said it would no the service staff has been extremely attentive and friendly. When I went to pick my car up after service and had a question about how to use a feature in my car, the service staff went out of their way to be sure they helped me figure it out! I love having them as my dealer and will continue to do business with them!

Kathleen Dockry

An outstanding experience—so much better than my previous car-buying experiences with other dealerships. Bill Riley (the sales associate) and Zach Hanlon (the tech expert) listened well and were friendly and informative. They moved things right along without being at all pushy. And I love my new Honda CR-V!

Melissa

We just purchased our second vehicle from Berlin City. Our first experience was great, so we knew we had to go back when it was time for an upgrade. Megan helped us pick out the perfect Honda. She is amazing, as we have been mulling over whether or not to upgrade for the past year. She supported us the entire time, always available to answer our questions. She worked really hard to get us a great deal. If we purchase another vehicle, we will definitely go right to Megan! We love Berlin City for purchasing and for getting our vehicles serviced! Can’t imagine shopping anywhere else!

Daniel Kany

I had a 5 star excellent experience. On one hand, the issue was more complicated and time-taking than I had anticipate, however, David Nguyen took excellent care of me - and I left telling one of my car dealership owning friends (he owns three Saco dealerships - Volvo, Ford, etc) about how great my experience was. I felt like the staff was patient, intelligent and confident with their information. David was responsive and well-informed.

Rob Gould

I had an outstanding experience with Berlin City. They made leasing my car easy and enjoyable. I looked at many dealerships and Berlin City was far and away the best. Scott Croteau is a great salesman. I would suggest that anyone see him if they are looking for a vehicle. Most important, I love my new 2016 Honda Civic. I'm very happy.

Connie Fulton

Dillon was really sensitive to my concerns and questions. He took the time to not only explain but also show me, so I felt confident about my current and upcoming service needs. I’ve been having my Accord’s service (and warranty work) taken care of by Berlin City since 2015. They have proven to be trustworthy time and time again!

Tara Sommers

This was a great car buying experience!!!! My Sales Rep Jaimie took the time to hear what was important to me and really worked hard to find a vehicle I would love, not just like. Working with Mark in the Financing Dept. was very easy. He explained all of the options without pressuring me to take any of them. I would recommend this team to everyone!

Marsha Steve Kleinz

We always have great service at Berlin City Honda. Ryan York was extremely helpful and followed up with us on our warranty the same day. Appointments are easily scheduled online. Thanks to Ryan for his help and concern. Recommend Berlin Honda service.

George Stevenson

The service and staff were exceptional. Jessica Bean (?) was professional, knowledgeable and very helpful. I have always had a good experience at Berlin Motors

Josh Blanchard

Great sales and financial people. Was in and out in no time.

Adam Smith

My wife stopped in for an oil and lube job and to have my car checked out before a long trip. It wasn't a Honda but I bought the SUV it at Berlin City a while ago. The buying experience was excellent so my wife returns for service occasionally. The latest experience was with a guy named Brad. He is an excellent job handling everything. In and out, just how she likes it. She will return next time for that same service. She's a loyal one and knows she's in good hands with Brad.

Piner

Although I tend not to frequent the services department, thank gosh. Every time I need my car looked at or serviced Dillion and the crew at Berlin City Honda do an excellent job of making sure I'm educated on all things involved with my car. Just recently it was making a rattle in the back right corner and I took it in. Turns out I forgot to look at the license plate and it was loose, they didn't charge me and didn't make me feel like a fool. I swear I know about cars. Thanks guys for always being there and the great service.

Victoria Stokes

Wasn’t willing to match a different dealership’s price. Salesman was okay; was quick to run my credit. Had to ask him to accompany me during the test drive; he just started the car and was about to go back into the facility. Left me waiting in the car for him.Wasn’t trying to make a sale or negotiate the price (or my trade). Looking forward to a better experience with another dealership.

Mel Ranger

Very helpful and with positive attitudes! I would recomend going to Berlin City Honda.

Nancy McClanahan

We broke down (my husband, myself and another couple) about 30 miles from Portland. We had left Maryland early that morning. Our Roadside assistance picked us up and took the van to Berlin Honda. They took us in at 4pm on Thursday before Labor day. They not only fixed the Van but did so very quickly and the guys stayed after closing to be sure we were back on the road that evening!! They saved our long weekend getaway!! EXCELLENT communication and customer service. Thank you so much!!!!

Barbetta Hardy

The service person that took my car and information was very nice. He listened to me. The person who originally took my information on the phone told me that there was no recall on the shifting knob.She was not very nice about it. I had a copy of the recall, which I had told her. He told me that wasn't true of course. There was a recall. I also appreciated that he had my car brought into the service area for me when it was done. It was raining very hard. I'm sorry I dont have his name. The papers are in my car. I assume you know who he was. I will look for him the next time I need service. Thank you.

Gingie Hughes

Keegan Newman is the most laid back, easy going car salesman I have ever had the pleasure of working with!! He made me feel so comfortable and at ease. I wish I could go back every week and buy a car from him! LOL, Oh, wait I did... When I realized I was being too frugal in buying the first truck and that I actually needed an upgrade due to my long distance driving... Keegan seemlessly facilitated the swap to a truck that better suited my needs and prior conditioning. I tried to do without some luxuries... but with the driving I do...they are really more of a necessity 😊 I wouldn't have felt comfortable if he'd pushed me into something "more" when I was certain I could handle getting a lesser vehicle. The great thing about Berlin City is I had 4 days to change my mind and return the truck & get one that I can't imagine being without now!! Because Keegan is so well suited at what he does... like no other... I had no hesitation in contacting him and telling him I needed to make a change! He never made me feel uncomfortable in doing so. He said "we want you to get the vehicle you want" He kept in contact with me and had other trucks pulled out & ready for me to inspect!. Bam! He hit the nail on the head!! #THANKYOUKEEGAN

Kerry Wyler

Fantastic staff: courteous, professional, solicitous. The shuttle service is greatly appreciated when I need to drop off my car for service. Impeccable customer service, will never go elsewhere for car purchase or repairs. Thank you! Special thanks to Bobby Ramos and Dillon Ballwebber who were so helpful during my state safety inspection.

My Maine Dogs

Berlin City was great! I was upgrading my old car to a new to me car. Ed was helpful at answer questions and helping close the sale. Unfortunately it was used so came with a few minor quirks (they appeared as it was driven more then they do in their test drives). Berlin City, specifically Jeff L., was on top of it. He was very helpful at getting the minor things fixed. He even picked up and dropped off my car at work when I couldn't get over to Berlin City for it to be repaired.

Elizabeth Johnson

Went in Looking for something very specific, they didn't have what I wanted right off the bat, so I left Joe Thibodeau with a long list of minivan specifications and he delivered! We are very happy with our purchase and the extra mile gone to make sure we got what we wanted for our growing family. Thank you Joe and Berlin City team.

Cali Veilleux

What a great experience! I have never once enjoyed a “Car Dealership” such as Berlin City Honda. I loved purchased my car. It was easy and everyone was wonderful. I love my car. I say this, knowing my car well, as I have had to spend so much time in it this summer, 6000 miles worth, Monday through Friday, for 5 1/2 weeks, plus. I just had my first Check-up. I dread having to sit at a dealership, usually for hours, waiting until they finally finish. I have to say, this was the best, fastest, most friendly, most comfortable and accommodating, honest and direct, no hidden charges or changes, good advise and knowledgeable staff, and even a recognition from the salesman who helped me find the exact car I wanted. I love BCH. I highly recommend buying a Honda, but not just anywhere, believe me, I had looked at other dealerships. None even came close to comparing, to BCH integrity and genuine respect of their customers. Cali Veilleux

rgreenie99

My wife and I just purchased our second vehicle from Berlin City and we couldn't be happier with the customer service and price. The communication from the sales, service and finance departments has always been timely and 100% focused on taking care of our needs. The new facility is outstanding and we have nothing but praise for everyone at Berlin City. Buying a new vehicle can be a very stressful experience but we would highly recommend anyone looking for a new Honda to give them a chance to earn your business.

Meagan Zahares

As always, Berlin City Honda treats us like family! Every single employee, from the service department to the salesman, parts employees and the managers alike, all provide the utmost exemplary customer service. I have never experienced a better dealership anywhere else in the state of Maine, dare I say New England! I'll never buy my car or have it serviced from anywhere else but Berlin Honda! Much thanks goes out to all the employees who always go above and beyond to keep my new Honda accord sport running great, and looking great! Can't wait for my next one!! Yay!

Jeremy Smith

Our salesman was Andy. He was great all the way through and even now after the sale, is still friendly and courteous. It's nice to be treated as the customer, compared to other dealers who act like they are the customer and we are doing them a favor. Andy cares about his customer and works hard for them! It was much appreciated in a commonly uncomfortable environment.

Mary Ann Tarr

Our salesman, Tommy was great! He was friendly, informative, and listened to what we wanted. He made leasing a car a pleasant experience. When our lease is up, we will ask for him to help with our next purchase!

Stehanie Nicholson

Professionalism, knowledge, kindness and working as a caring team are what I always experience at Berlin City Honda. We always have both of our vehicles serviced there.

Robert Peterson

We were greeted warmly by the service personnel and by Bobby the head of the service department. We were in the service for our license plate to be changed from NC to Maine plates and the fact that we needed plates on the front of the vehicle as well as the back necessitated brackets. The service department said would we like to have the car inspected as well and since we planned on doing this at a service station in Scarborough we were thrilled that Berlin Honda could do this as well. They said that the car would be done in an hour and it was. This is our first experience at the Honda dealership and we will be back because we were treated so well. Thank you for the time you spent with us and for getting our Civic ready for Maine. Rob Peterson

Coley Lovejoy

I came to Berlin City Just to look, I had never owned a new car and didn’t know if I could even afford it. I met with Dave Seavey and he answered all 5 million of my questions and helped me get into my first brand new vehicle at a price I could afford! I am so happy with my experience at Berlin City!

Robert Stern

My experience at Berlin city Honda of South Portland was extremely efficient, and professional. The staff was welcoming, and very friendly. I have, and will, continue to refer my friends and family, to this dealership. My niece in fact, already purchased a vehicle from Berlin city. I can’t thank them enough for the treatment I received.

Kelly Donohoe

I was pleasantly surprised with how easy & pressure free my car buying experience was at Berlin City Honda. There were no sales games, no outrageous hidden charges, etc. I felt respected and not rushed in making the decision to buy my car (the exact opposite of what I was expecting walking into a car dealership). I would highly recommend this dealership.

Jennifer McGary

Ted Hansen and Chris Clickner were awesome to work with. They both were very patient with me in the 2 weeks it took me to decide which vehicle I wanted. There was no pressure and no hassle at all with the process. Always returned calls or emails. Just all around a great experience with Berlin City Honda! Thanks again guys! 🙂 …

Jessica Byron

Just switched from Subaru to Honda and I’m so glad I went to Berlin City. The whole process was smooth. Went today to have racks put on the car. You drive right into the garage and check in. Very timely.

Taylor Cole

Just had an awesome car buying experience at Berlin City. Everyone was friendly and helpful. Chris Cole, Jeffrey and Traci Ann bent over backwards to get me out of my current lease and into a new vehicle at a price that fit my budget. I recommend the dealership and Chris highly!

Patricia Cobb

I was very impressed with the quick, and efficient manner that the service department handled my appointment. I settled in the waiting area with my book and a complimentary cup of coffee and read a few pages and barely drank my coffee before my car was ready to go! Excellent service!

Pamela Ames

I was there with my father and his wife (ages 89 &90) to ensure that everything would go smoothly, and the Berlin City team exceeded expectations. Eric was efficient, personable, and kept us well informed about the timetable for the van's service. He even expedited getting an inspection for my CR-V while we were there. Bravo to the staff!

Ian Brauner

We were from out of town and our Honda had an issue. We showed up on a Friday afternoon, they had us back on the road by Saturday afternoon, and that included having to order a part from Connecticut. We are able to enjoy our time in Maine and still make it back home with no problem. The staff was super friendly and helpful.

Marci Cyr

We had Ryan York as our service advisor and he was excellent. top notch. very helpful and informative. thank you.

Ruth Price

I had an excellent experience at Berlin City Honda of Portland. I was treated with respect and ended up in the best vehicle possible in my price range. The sales and finance personnel were both of high caliber. I would definitely recommend this dealership to friends and family.

Max Thompson

This is the second vehicle that I've purchased from Berlin City in Portland. Working with Megan was great! Car shopping can be uncomfortable at times, but Megan was never pushy and even worked with me when I needed to swap cars at the last minute... I would highly recommend this dealership.

David R. Turner

Great straight forward quality service. Excellent facilities and people.

Brooks Betts

In the past I had not had such a great experience with Berlin City Honda service with my 2006 Honda Ridgeline. Well thing have improved significantly. I now have a 2017 Honda Ridgeline and my last 3 visits have been outstanding. From the Service Representative to the Shuttle driver, they clearly have customer service at the top of their list. This most recent visit this week was again outstanding. I live about 1 hour away from this dealer and 45 minutes from another. I will definitely be driving the extra 15 minutes in the future to visit Berlin for my service.

Brett Bish

I had a great experience here. I went to the dealership to discuss some "options". I explained with David Cyr that I didnt want to waste his time and wanted to just talk with someone about what the best path would be for me in my current situation (trade in, high miles, upside down etc) David taught me a fair amount about the way down payments worked, and how much I would need to put down to keep my payment at X. This was never explained to me at any other dealership. We also went back and forth several times and through my strong will and his persistence we were able to come up with a solution that was affordable and ending up leaving in a 2019 Civic. Thank you David!

Jim Perrin

We all know the saying that used-car salesmen are at the bottom of the not-to-be trusted category. (Except for Congress, of course.) Well, at Berlin City I found it just ain’t so! Late last year I bought a used Honda there as a present for my wife, who was in the hospital for what we thought would be just a few days. Two weeks later she was still in the hospital, diagnosed with a unsuspected and highly advanced cancer. She died a week later. With little expectation of success, I called to see if Berlin City might possibly take back the car. The salesman was extremely sympathetic, but not sure it could be done -- it was not only long past their four-day return policy, but I had had the car registered in my wife’s name. He said he’d discuss it with the Sales Manager, however, so I thanked him but mentally wrote off any hope of its working out. The Sales Manager, however, didn’t just say “Hell, no!” or put my request at the bottom of his in-box. He did some research and finally found a way to straighten out the registration. (The salesman, by the way, faithfully kept me informed of how things were progressing -- all this despite the prospect of losing his commission!) The end result was that a few days later I returned the car and got a check for the full amount I had paid for the car! No deductions for administrative costs or a dozen other things Berlin City could very legitimately have charged me for. To say I remain both grateful and impressed would be an understatement. I’d buy a car from Berlin City any day of the week and be confident I’d get exceptional service!

Ben Schulz

Its like any other dealer. You just feel dirty and need to shower after leaving. They are in the business of trying to trip you up and take your money. I would love to meet an honest/fair car dealer. They would be my one and only place for maintenance and vehicle purchases.

Rebecca A

We had a wonderful experience with Ted, Andrew and Chris. I had no idea purchasing a new car could be so easy. Ted in particular went out of his way to put us at ease and find the perfect vehicle. Top of the line personal and focused attention, we'll be going back to Berlin City for the future. AND, 5 stars for Eric Surawski, who took care of servicing my HRV yesterday. He was very attentive to my needs and concerns, and I can't recommend him highly enough! Thank you, Eric, for such focus on details and for making the process effortless.

Steve W

I’ve been coming here for service for years and have always been extremely happy. The customer service is exceptional (Eric in particular), and the waiting area is comfortable and clean, nicer than any of the other dealerships I’ve been to. Would recommend without hesitation.

Mark Reynolds

Great overall experience. Jamie worked with us to find the right model then tracked down the model with the features we wanted. This was a fairly long process for us and they worked patiently with us through the whole time. Highly recommend the dealership.

John Comis

Best Service Ever. This dealership has customer service down to a fine art. Honda builds the best car -- dollar for dollar. Super reliable and excellent function. Berlin City Honda is where I have purchased 6 Honda vehicles. Daniel Kahn, sales associate, was tremendous. Daniel facilitated the purchase process without ever 'selling'. Service after the sale is a great marker of quality and customer respect. Post sale service has been outstanding. This is a true marker of excellence.

Anne Alexander

No haggling over price. I made some chang4es they were dealt with immediately. The guys were so nice. I even have been called since the sale to see if everything was OK. I have also called my sales rep with questions and he always has time to talk or calls me back.

Jessica

Purchased a used Honda Odyssey from Berlin City. Stu and Jeff were especially helpful. The team there fixed a scratch in the door and detailed the car beautifully. We received the vehicle back one day later looking amazing. We love the car and are so happy with our purchase and the wonderful service at Berlin City.

Matthew Eide

Just completed my 4th lease at Berlin City Honda. As usual it was a quick, stress free process and I’m 100% satisfied. Thank you to my sales rep David Sledzieski for making it happen.

Mary-Kathryn McHugh

Bobby was my service tech and he did an excellent job explaining what my car needed for the 30,000.00 mile maintenance. Dillon was there as well and said hello. Lastly, Scott Croteau was my sales rep back in 2016 and he has been consistent in communicating his desire to help and be responsive with any questions I have. Thank you

Krystle Smith

Our experience at Berlin City Honda was awesome! Chris Cole was a fantastic sales guy to work with. He made the process simple, easy, and informative. This is coming from a couple who had a four month old baby with us during the car shopping and buying experience. We were thankful that he did everything he could for us to get us into a vehicle that was right for us at the right price. We will go there again in an instant.

Tina Deschaine

I cannot express how happy I was with my experience buying my new Honda CRV!!!!! Jack was amazing and patient with me. Wayne's quick financing and courteous service made for a quick sale. I have been raving to family and friends about how wonderfully I was treated. No question where I will buying my next vehicle! Thank you Jack and Wayne!!!!!!

Stephanie Hodgdon

Free state inspections for all! Express service got me out the door in 15 minutes, which was apparently not enough time for my 3 year old to tire of the toys in the children’s area😊 Also they give you a coupon for a free car wash with every service! Happy to be a Honda owner once again! …

Vanessa Mao

Really satisfied with the care provided on my car. I also thought it was great that Eric e-mailed AND printed out a copy of my multi-point inspection. I tend to lose papers so, that was much appreciated. Overall, really great!

nancy cuthbertson

For nearly 25 years I've enjoyed the exceptional service and quality of Honda products. I recently purchased a CRV Hybrid Touring vehicle and could not have been more pleased by the experience. From the moment I walked into the showroom greeted by my salesperson Dave Thorne, to the final moments of purchase facilitated by Chris Clickner, I enjoyed a most positive and memorable experience. I never thought another vehicle would be as wonderful as my beloved Ridgeline...I was wrong. This vehicle is exceptional in every way as are the professionalism, expertise and engagement of the entire Honda team. There was no "pressure" nor "sales pitch", just honesty and integrity. Thank you so very much.

Erin M. Brandt

1- Giovanni pushed me a little bit to get me out of my comfort zone (when I was saying "I do not want leather seats") to realize that the leather seats actually provided a tremendously more comfortable seat in the car. This actually inspired me to upgrade to the new 2019 CRV Touring from the 2016 CRV EX. He used some typical sales phrases "When will you be buying?" instead of "Are you considering buying?" which felt too pushy. I am tremendously GRATEFUL for the leather seat education. 2- David Nguyen walked me through EVERY SINGLE step of learning the electronics. EVERY one. I was floored and impressed by his generosity of time. ZERO sales pressure (like the Holy Grail amongst car salesmen). I LOVED it. And it made me really sad that I couldn't reward him with a commission when they couldn't find the interior/exterior color combo I wanted. I'd love to learn about and buy every car in the future from him. 3- Honda of Keene, NH called 9 dealerships to get me the car I wanted. THAT was remarkable. Bummer that Berlin City couldn't make it happen; I really wanted David Nguyen to benefit from the sale if at all possible! 4- Dealer/ Admin fees were $700 higher than any other dealership I looked at.

Brittany Guay

I will be returning here as a direct result of multiple positive interactions with my service advisor Dillon. Fair pricing and many amenities while you wait! Update: Bought a Honda of my own and brought it here the very next day to have them assess and service it!

Sean Caron

I love getting my Acura serviced at Berlin City. Dillon has always been very forthcoming and up-front regarding my repairs and estimates. And I don't have to worry about missing any work because they always shuttle me back and forth. Thank you Berlin!

John Nadeau

I am very happy with the deal I got at Berlin City and especially my very helpful, informed and personable salesman that made my experience in buying a new car a breeze. Have highly recommending Honda and Berlin City to my friends. PS: love my civic hatchback!!!

Diana Gebhardt

I went to Berlin City yesterday not knowing what I really wanted, but Scott helped me figure it out very quickly! In the end, I decided to lease a 2016 Honda CR-V EX (a big step up from my 2001 Honda CR-V). I didn't understand leasing, so Scott patiently explained everything I needed to know and answered all of my questions. I appreciate that he took so much time to do so (I was there from 5:30 until they closed at 8). Once he had ascertained what my wants and needs were, he started breaking down the numbers for me right away to see what I could reasonably afford, since my budget is tight. Before I even stepped into a vehicle to test drive it, I knew exactly how much I'd be paying, which made me much more comfortable. He even drove the car down to Saco after I got out of work the next day and spent about 45 minutes going over all the bells and whistles with me. I highly recommend Berlin City Honda and would shop there again in a heartbeat.

Stacey Sevelowitz

Was told over the phone when I made the appointment that the airbag recall repair would take three hours, but it only took two. Ryan was very nice and even checked the air pressure in my tires for free.

Martha Sullivan

Tommy was great.Made to whole process so easy.

James Tierney

They were able to get my Pilot in quickly, proactively performed recall and warranty checks that revealed covered repairs and came in below their estimate for the work i had initially requested. They were friendly and professional.

Rhonda Lemay

Yesterday was my first time at the service center. I had a Volvo wagon that I loved and had a really good experience with the dealer in St. Louis for more than 20 years. I moved to Maine and gave the Portland Volvo dealer my business 3 times. Each time I regretted it, so when it was time to get a new car, I knew I could no longer have a Volvo after owning 5 Volvo’s because of the outrageous service at Portland Volvo. I found Berlin Honda met my every hope of finding a service center that was as good as West County Volvo in St. Louis. I’m sooooo happy. Your guys are friendly, helpful and very kind. They were eager to help with all the things I didn’t know how to operate with my new CRV. They made me feel like my business was to be earned and worked for. Kudos.

C Yu

Bought my brand new 2017 Honda Accord Coupe EX-L V6 here over Thanksgiving. Berlin City Honda made my first time car buying experience so memorable and easy. They really value service and customer relationships. Big shout out to Chris for being really helpful and professional in helping me get the car of my dreams!!

SUSAN NGO

I bought my 2014 CR-V from Steve at Berlin City Honda. Everyone was so nice in the dealership and made me feel comfortable especially my salesman Steve! He made my car buying experience easy. TraciAnn, my finance person, was amazing and helped me get my new car. I couldn't have accomplished this without her. I highly recommend Berlin City Honda!

JoAnne Albright

Great customer service, friendly, explained everything that was done. Service was excellent!The woman who worked with me in Service was exceptional! She was knowledgeable, courteous, more than helpful And she knew my car needs! Bravo excellent service experience.

Jeremy Phelan

Their service team keeps me informed both of the time it will take and the price. My car is always ready when they promise. Waiting area is comfortable and currently spaced for social distancing.

Diana Manduca

It was easy to get an appointment, the service person was friendly and helpful. The new waiting room is really great with coffee and water and I was able to get a shuttle ride to downtown portland and back so I did not have to sit in the waiting room for 2 hours. Would recommend.

Vince H

The sales and finance team at Berlin Honda are professional, hard working, and dedicated. Dave S was my sales associate, he work hard at accommodating my wife and I. The finance manager was great, he streamlined the time consuming finance aspect of the sale.

Austin Huntley

Service was great and they had me out of there and in my new car in a rather short amount of time. Would 100% recommend buying a car from Berlin City Honda.

Debbie Broderick

Very welcoming, slick and professional site. The staff were courteous and friendly. The time estimate was spot on. Though we were offered a shuttle to the nearby mall, we opted instead to stay in their excellently provided for Waiting Area. Complimentary Wi-fi, TV, coffee (and other hot drinks), fruit and breakfast bars made the wait inconsequential. We used a coupon for a synthetic oil change, but we are questioning the invoice, which itemizes it as a synthetic BLEND - not what we wanted.

Carole Rosalita

I bought a new Honda Fit on 4-22-16 and I am so excited. I love my new car. I only stopped to look and a wonderful gentleman asked me if I would like to try it out. I drove it and fell in love with it. Jack Dowd was the gentleman who showed me all the exciting things in this little car. I can't say enough about, Jack. He let me flow at my own pace, I didn't feel pushed or rushed, he was friendly and easy to talk to. Once I decided I wanted the car, I just sat back. Jack did it all for me. I told him that I had bought a number of cars in my lifetime (I'm 68) and I had never had such an easy time of it from start to finish. He did it all for me. I just signed the paper and drove away. Thank you, Jack, for making this such an easy and fun experience for me. I LOVE MY HONDA FIT !!!

Kyle LaBreck

Great dealership in every aspect. Bought a new Accord from them around 6 months ago. Andrew was great, didn't try to play any games like other dealerships out there. They even went above and beyond with an issue I had after the purchase that wasn't their fault at all!

Sonya Tomlinson

Preparing to purchase a vehicle, as new parents felt daunting. After much online searching and visits to other dealerships, my husband and I pulled into Berlin City Honda in South Portland on a complete whim. Circling the lot we found the vehicle we wanted at the price we'd hoped for. When we went inside we were met by a salesman who was exactly what we needed in the moment- low pressure, fast, and a good listener. Chris Tarr made it incredibly easy to go through this process and paid attention to our needs as new parents with limited time. Since our purchase in November, they have been thorough with all of our post purchase inquiries and aks, and we are incredibly happy that our whim brought us to Berlin City.

arlene oliver

I bought my 2017 Honda HRV last week. I have had 4 new Honda's in the past...I love Honda's. But, it is not always easy to deal with buying another vehicle. Well, Berlin City proved to be just what they advertise to be. They made the process so Easy. I had the nicest Sales Person (Christopher Marcisso) who gave me the best price (as I had gotten quotes from other Honda Dealerships), a good trade-in, was very professional, performed great follow up with "no pressure tactics"....AND, all this was done in a fast and efficient way. I would HIGHLY recommend Berlin City for your next vehicle....I was so happy with how smooth the transition went. While I was waiting for the paperwork to be done, my Sales Person made sure I was comfortable in their nice showroom, offering me coffee, soda, etc., and he even took the time to show me pictures of his dog and we talked as if we knew each other for some time. I also noticed that staff members were very friendly while they were "buzzing" around getting other things done. I do have to say, this being the 5th new Honda I have had, was the best experience going through Berlin City. You should check them out.....you will be happy you did.

Bobbi Hardy

I actually almost purchased from a different dealership but they were being wishy washy and slow to respond to my inquiries. So I said to heck with them and contacted Berlin. Fortunately I had the complete opposite experience at Berlin. I emailed my salesperson, Tim Cole, Fri afternoon and heard back a couple hours later. We negotiated on the phone Fri evening and the next morning I called in a down payment over the phone. Never even set foot in Berlin until after I had committed haha! From our first conversation to our last, Tim was refreshingly responsive, respectful, genuine, and committed to customer service. He was honest about what they could offer and never tried to push me into buying more or any of that monkey business. They were able to give me most of what I asked for when negotiating (and I asked for a pretty good deal). When we met in person, Tim had a great sense of humor and took my nitpicking like a champ haha. I'm one of those people who reads the fine print, considers little details, and negotiates everything. I am sure this is a nightmare to car dealerships but Tim rolled with it just fine as did the finance guy Wayne. Berlin has this cool program where someone sits in the car with you and helps you connect your phone to bluetooth and shows you all the bells and whistles of your new car. I had no idea such a program existed but I'm so glad it does! Unfortunately I can't remember his name (though I do remember he graduated from UMaine in 2014 with Computer Science degree) but the guy who was my technology genie was awesome! He showed me a ton of things I never would've figured out on my own. Never would've known what the Econ button does but he showed me and now I use it all the time. And other things like that. Anyway, all this is to say I had a great experience at Berlin and next time we need a new car I'll be headed back to Berlin to speak with Tim. Highly recommend!

Gerald Hebert

Eric Surawski, the Service Advisor, was personable and explained how my car would be serviced. I also appreciated the Multi-Point Inspection Form and of course, the free inspection itself. And the free car wash. What’s not to like!

Tim Shannon

This car leasing experience was the easiest ever. We basically did the credit app online - which by the way was the easiest app of three dealers. We stopped in for a test drive, did some paper work and we were on our way. Thanks so much.

Chris DeFalco

Amazing service and helped me the entire process. Was not the typical dealership experience. Never felt pressured or anything. Everyone was helpful courteous the entire time.

Jason Cote

Unfortunately had to have the drive chain replaced on our CRV. We were pretty nervous about the cost and nature of the repair. Our advisor, Dylan K, read our situation without having to be asked, and broke the down the repair in the estimate to highlight just those aspects needed for the chain. When a related issue arose on the ride home that was an oversight in the repair process, Berlin City drove a loaner out to our house (a half-hour drive) to exchange for the CRV, so that we would not have to drive back in, and we were not charged additional fees for the repair of the oversight. Overall, our experience was very positive and we will remember it if we need dealer repair expertise in the future, and when we next shop for a new car. A VERY different experience from some other unnamed regional Honda dealers.

Tom Leighton

Dave Thorne did an outstanding job helping me select a new car. He was honest, fair, knowledgeable, and didn't try to pressure me in my decision making process. I will recommend him to friends and family.

James Hatch

David Sledzieski and Chris Clickner were fantastic today. Smooth transition from greeting, to test drive, to finance details. Extremely happy with the process, happy with the car so far. Many kudos to David and Chris, for making the process very enjoyable!!

Sheridan Crabtree

I had my 45,000 mile service done on my new to me HR-V yesterday. It was the first service I have had to have done (other than inspection) since my purchase. Bobby took wonderful care of me and my beloved HR-V. I am so thrilled that I decided to buy a Honda.

Kurt stultz

Had them do some warranty work on my car (so I didn't pay them anything), but definitely the best experience I've ever had at a car dealership. Friendly, easy, not pushy, and shuttle driver was awesome too!

Gina Fasulo

I had the Dynamic Duo of David Sledzieski and Chris Clickner. David knows Honda, inside and out.....Make, Model, Accessories, etc...etc...etc! His knowledge combined with his ability to ask direct question about what I was looking for in a vehicle (and to listen) resulted in me stating, "That's the vehicle!" Before I left the dealership, David set up my Honda with any and all accessories to accommodate my driving style and safety needs. At the Finance stage, the "rubber meets the road" and nickles and dimes start to add up. Chris knew my financial circumstance and he did all that he could do to make sure I drove away in a New Honda. Chris was articulate and clear when communicating and discussing contracts, agreements, maintenance plans/costs, as well as next steps and registration paperwork. Thank you, Chris. Much appreciated! Get to Berlin City Honda of Portland. Ask for David, he makes buying a Honda EASY!

Marsha Stevens

Service was good and was done in a timely manner. Altho only planning to have oil change and tire rotation, I added balancing the tires after speaking with the rep. Altho this was my own fault for not having the information to make an informed decision, I took the rep’s word that I needed it to prevent shimmying and shaking of the vehicle when driving. Once home, I did some research and found out a tire balancing was in fact not needed, unless there was a problem to begin with. An expensive lesson was learned and I shall be more prepared next time.....

S Lucas

I had to wait longer than expected (thus 4 stars), but Bobby was very helpful and courteous, and made sure to answer all my questions. Highly appreciated, Bobby! I didn't meet the technicians who serviced my car, but overall customer service was good.

Christopher Bradley

David Nguyen (salesperson) was the perfect balance of laid back and attentive. Mark in financing was also quite easy to work with, making recommendations rather than pressuring. Overall a quick and painless experience.

Aldea Bartlett

Everyone at Berlin City is very attentive and accommodating and pleasant!

Rusty Nickerson

Berlin city listened to my wants and needs for my perfect used vehicle. Very fast on filing the paper work with my credit Union thank you Daniel and Chris T. Thank you very much for getting my check out fast before the weekend big thumbs up for Berlin city looking forward in buying another vehicle with you guys:) Rusty

Gregory Sundik

Berlin City Honda Service is fast, reliable and goes above and beyond to service our vehicles. I even drive a Chevy and I take it there because I know they will give me the best rates, find the smartest solutions and bend over backwards to make sure our service experience is pleasant and quick.

Christie Mullarney

Finding the car I wanted was the Hard Part. David and Chris made the rest happen quickly and we're able to work with me so stayed on the mark with my monthly payments! Awesome experience!

Keir Stinson

Steve gendron was my favorite auto salesman I have ever used. He was patient with me and went out of his way to make me feel comfortable and confident that I was getting the right car. I will use him again and recommend him to others.

tara balch

The guys in the service department are honest, kind & accommodating to those of us who are illiterate in car speak. Real comfy atmosphere. I would not trade a potentially cheaper oil change for being treated like an important human at Berlin City.

Jeremy McAdams

It was a busy Saturday for everyone at Berlin City Honda on the day I purchased my new vehicle. However, the sales and business team that worked with my co-signer and I did a great job answering questions, working to keep everything going smoothly and discussing the Scarborough/Biddeford pizza scene. A big thank you to Scott Croteau for working with me over the phone, checking the lot for the make and color Civic that I wanted, and finally selling me a really fun car. And to Mark Merrithew, who got us through the paperwork and signatures in record time. (Shout out to Rebecca Warner, who got a mountain paper lined up and ready for us.) Thanks to everyone at Berlin City Honda for a good buying experience and for a car that I am excited to own and drive.

Whitney Cox

Really easy and great experience. Thanks for all the help with the new car

David Morton

Michael Hoyle taught me something about tire valves and inflation sensors unknown to me, and unknown to more local auto repair and tire stores. The price of new tires is God-awful. But Michael did a good job of identifying the problem, getting the car into the service area and getting the new tires on.

Jessica Ormond

Jessica in honda service is amazing went over and beyond for customer service and even gave me a loaner when bill dodge wouldn't...i will never go to bill dodge again for service and will just stick to making it EASY and pay a little extra for outstanding service...this place takes CARE of the customers!!! Thanks so much Jessica at Honda service you deserve a raise!! Thank you so much!!!! Quick and easy...car fixed in one day!!

anthony carter

They were fast, efficient and awesome!

ryan williams

Went in for a state inspection, traction light, and engine light diagnostic, BIG money. Turns out it was only a loose spark plug. The mechanic, Mohammed, tightened it down, reset the light, and have me a sticker. The service writer Jessica didn't even charge my for the plug or traction diagnostic. In and out in maybe 45 minutes, will go again.

Christopher Signore

I just have to say that I am so grateful to have purchased my vehicle from Stewart Stone of Berlin City Honda in South Portland, Me! I originally leased the 2011 Honda, and at the end of the lease I purchased the vehicle. Not only because it's a great car, but because the Customer Service at Berlin City was awesome. Stewart Stone in particular was one of the best car sales people I've met. Great job all around. Christopher Signore Springvale, Maine

Ron Caron

This is my 9th purchase from Berlin City (form. Maine Mall Honda) in the last 20 years. Steve Gendron has been my Sales Rep for the last several and he is top notch. A car salesman whom you can trust, and who calls you every year on your birthday. During this COVID19 crisis, I had to buy a vehicle. I was able to test drive and take delivery without contact and got a very good deal on a 2017 Ridgeline. I recommend Berlin City and specifically Steve to anyone I know who might be looking for a vehicle. Berlin City is the best dealership I've dealt with in my life and I've purchased at least 20 cars including before I moved to Maine in 2000.

Sheldon Gregoire

Back in the end of November my wife's lease was up o her 2016 Honda Pilot. We returned to Berlin City Honda in South Portland where her lease originated from. We were happy with the service throughout our lease so it made sense to return. Dave Thorne guided us through the process of buying our 2020 Honda Pilot. He made the process easy, and seamless. We even through a couple curve balls his way and he was more than accommodating. I would recommend Berlin City Honda to anyone and would highly recommend looking up Dave Thorne he is a man of integrity.

Emily Kordas

Even though we didn't make a deal, Noah was very nice, accomodating, and understanding. I would look at a car there in the future.

Kate Whitescarver

Working with Berlin City was so easy and painless. Chris Cole, Steve Genderon, and TraciAnn all helped me make the best car buying decision for ME. No pressure, no fine lines, just good customer service! They understand how much is involved with buying a new vehicle, and taking the pressure off the customer is an artform they have acquired. I love my new car and am excited about having my Honda in my life for many years! That's a Honda--years of dependability and ease. The sales team at Berlin City was incredible!

Rachael Coleman

My front passenger snow tire destroyed by a pot hole in Falmouth. Berlin Honda service department able to give me an appointment within 3 hours. The service department also washed my FIT,while I watched the Olympics sand charged my phone. Thank you all. You make it easy.

Lori Buchanan

We came to Berlin City Motor to buy out car, Chris Tarr and Jack Dowd were amazing. They worked really hard to find just the right car for us. TraciAnn was amazing, in helping us with our financing. Would recommend them over any other. Thank you all for your help and listening to our needs!!

Deborah O'Neal

Dillion, B. was fanatastic and very willing to help me with my service options and needs. He also was great at explaining the next “ to do “ list for my vehicle. He was very polite and courteous and knowledgeable. He is a great asset to your service team!

Kevin Patel

Got Honda Odyssey on Thursday, I couldn’t find Specific color and model I was looking for in whole New England but these guys made it look easy and find it within hours with the best price in whole New England. Great people to work with specially Dana Rowe did an excellent job and always happy to help, quick response. Thank you so much for your help to get my new gorgeous Odyssey 2019.

David Wehmeyer

From scheduling my appointment online and dropping my Ridgeline off in the capable hands of Jessica and getting a ride home by Peter in the Courtesy Van; Jessica called to let me know everything was all set and I picked up my vehicle in less than 2 hours! Thanks Berlin City!

Liz Burroughs

Easy and efficient. Friendly service. Love the free car wash coupon! The follow-up email with details about my car's condition is also a nice touch.

David Bailey

Fast reliable service and friendly knowledgeable staff.

Rena Pulfer

Been great working with Dave Sledzieski, Chris in finance dept., and the maintenance team. Nice having the option to have my vehicle picked up for servicing!

Stephanie Trott

I had a great experience. Everyone was friendly. I got my car inspected and serviced. My car was done at the time I was given as an estimated time.

Eric Colgan

I was happy with the scheduling, the service, and the time that it took. I was not pressured to get more work done to my vehicle, but I was informed that some other services were due. I will go back later to get the rest taken care of.

Deb Lausier

Berlin City Honda Service Department is bar none the greatest. A lift ride was called for me to go do errands and brought back, all on the Dealership’s dime!! Eric you are the BEST!! 👍 …

Don Buchheim

Called and spoke to Ryan after having a tire blowout on 302, he said that we could come right in without an appointment. We did so and were taken care of without delay. Excellent service!

Maureen Brooks

Recently purchased a Honda CR-V and if you are looking for a non-pressure car shopping experience, you should go to Berlin City Honda of Portland and ask for Steve Gendron. A friend referred him to me and I am so thankful she did. I am a very indecisive person and Steve was so patient during the time it took me to make up my mind, and in the end I made the correct choice, he is very knowledgeable and he laid out every option for me which helped me make my decision.

Alison Preble

Best customer service I've experienced in the car buying process. They listened to everything I was looking for and put me in exactly what I wanted without any hassle whatsoever. Would highly recommend, very impressed with the 2017 CRV that we leased.

Dorothy Barker

The service was personal, attentive, and very clear. The staff answered all of my questions and allowed plenty of time for communication. I felt comfortable and at ease when viewing the car and completing the paperwork. Chris Marcisso provided excellent service.

Jeff LeMay

I have been buying cars and having them serviced here for years. Everyone is fantastic and super helpful. They have made my wife and I life long customers.

Sarah Bennett

Eric was wonderful and the car drove beautifully after our visit to this Honda dealership! Thank you Eric!

Christina Benn

Bought my first Honda at Berlin City with the help of a great salesman Imadhi Zagon. Imadhi was very friendly, helpful and knowledgeable about the Honda Products, but no pressure which I greatly appreciated. So happy with our CRV purchase would highly recommend this dealership and especially our slaesman Imadhi.

Steven Shiflett

I recently took my Odyssey in for service at this dealership. It was first time using Berlincity, but it will now be my only dealership I will use in the future. Dillion Ballweber was my service advisor. He was polite, informative, professional, and just plain out interested in making sure I was completely satisfied with the work which was done. The timly manner in which the work was done and his personal interest has made a new customer. Thank you!

Julia Cabral

As usual, service people were friendly and thorough going over my car and adding the new tires. The tires were a good value and I feel confident in all of the work that gets done on my car.

John Stevens

Scott Croteau is a great sales person, he'll take care of your needs. My wife Christine and I have bought 2 Honda CRV's from him and couldn't be happier. Service after the sale is unbeatable. Highly recommend.

Paul Locke

Berlin city Honda employees took real good care of me and my car. They were great with working with me and what my needs were. They also service more than hondas. My car is a toyota and they have no problem working on it.

Benjamin Ellis

The personnel at in the garage were very friendly and waved us right in. We didn’t wait very long at all to have the service completed. The waiting area is very inviting with lots of snacks, beverages and magazines. You guys run a nice operation!

Kelly David

We had an outstanding car buying experience at Berlin City. Our sales person-Chris Cole and Phil Lynch bent over backwards to get us out of my current lease and into a new vehicle that worked well for our family. I highly recommend Berlin City Honda!

Larry Burr

The Service Advisor was polite, courteous, and knowledgeable. The waiting area was clean amd quiet. It is always a pleasant experience.

Pattie caudill

Chris clickner and scott Brown was amazing...they helped me every step of the way seeing all the stress i was having buying a new car. I really appreciate their patience because when it comes to buying something new it was out of my element and i asked many questions. I will recommend them to anyone..thank you so much for all you do!

Anna Maria Farrugia

I have an old 2003 Honda Element. Ryan York is an awesome employee at the establishment. He has seen me cry, laugh and learn that cars can be fixed. Always great parts and customer service from Ryan York and this dealership as a whole.

Peter Lehman

I had a wonderful experience yesterday and ended up buying a new Honda Accord from these folks. They were caring, knowledgable and genuine--none of that smart-aleck car sales stuff. Just helpful sorting out ideas and possibilities and alternatives. If it hadn't been five stars, I wouldn't have closed the deal.

Adrien Boudreau

Honda certified mechanic shop with excellent customer service with all the perks. Quick indoor dropoff, complete diagnostics emailed with info on each suggested repair, comfy waiting area, and shuttle service for easy dropoff. Top notch service.

Michael Cochrane

I had a great recent experience with both my salesman, Scott Croteau and finance gurus Rebecca Warner and Wayne Hill. It was a no pressure environment with plenty of amenities to accommodate my long stay on a Saturday afternoon. I ended up walking out with a 2015 Accord and could not be happier with my decision! I would definitely recommend Berlin City Honda for a future new or used car purchase.

Kristin Kopp

If you are looking for a vehicle, new or used, see Chris Tarr at Berlin City Honda in Portland. He is very fair and extremely honest. He spent a lot of time with my family coming up with the right fit for us. We love our car and because of Chris, we are Honda lifers! Love the facility too - they make us feel very comfortable there!

Jim Prosser

The vehicle was brought to me, which I appreciated. Dashboard features were explained & my phone was matched to the new car. The one thing not covered was the change in the cell phone charging feature.

Matthew Donovan

This was easily the best car buying experience I have ever had. The salesman was super helpful and was able to answer all of my questions before during and after the sale. My wife and I will most likely be buying another car in the next few years and will absolutely be coming back. Thank you very much for all of your help

Amy Fox

Great experience with routine service. Dropped it off in the morning, they drove me to work and picked me up. Was pleasantly surprised to also receive a car wash coupon at check-out.

Domekin and Tammy Francis

I'm very very impressed with Berlin city honda. Chris Cole is amazing. He knows what he's talking about to get you a vehicle you want. Patience pays off in the end. I've purchased 3 vehicles from Berlin city honda and Chris IS the salesperson you want in your corner. Traci Ann, who is the finance director there is amazing. She will not stop until every option is exhausted. And you will get your vehicle in the end as long as your true and honest with any questions they have. Berlin city honda dealership are there for you, not just to get the sale and forget about you. Chris and Traci Ann I highly recommend to anyone who's looking to purchase a vehicle.

Leslie Gold-Mccrillis

I am very pleased with my purchase!!! I am driving a car with pretty much the warranties you get with a brand new car!!! Oil changes,State Inspection, and so much more!!! I Highly recommend Berlin City for your next car! Happy Shopping 🚙 …

Maria Frederick

Dave was really great to work with. Made the monthly payment realistic for our budget. Gave us a fair price on our trade in as well. Very satisfied!

Barbara Smith

It is always a pleasure to go to Honda to get the car checked out before the winter season. They are very efficient and do a great job.

Samantha Levesque

I am from the Lewiston Auburn area and I come down here for my service and maintenance because they are faster cheaper and way nicer! I have always had fantastic service and up front pricing and oil changes don't take 3 hours like other dealerships.

Tim Thompson

Very pleased. I was told the oil change and tire rotation would take an hour and the car was done in 1 hour. Customer Service Representatives were very courteous.

Abigail Thibeau

They were super nice and were genuine. Gave me the best financing that they could find and were honest. Very trustworthy and would go back there.

Judy Micoleau

Came into the sales room in a snowstorm, leaving a broken down car at home, after inquiring online about a new Honda. Jamie Doucette, sales guy, called back within 10 minutes and set up an appointment. He was informative, very helpful and listened to us. We had a test drive, jamie answered all our questions without haggling and we left for home an hours later having completing our purchase of a CRV. Jamie arranged for home delivery the next morning. Great experience!!

Emily Serpa

We were on our way to pick up our new puppy outside of Portland when we realized our car was leaking oil. I had recently had an oil change completed at a Honda dealership in RI and they didn't screw the cover on all the way. Thao helped us when we told him the situation, and we were on our way again. Thank you so much for your help! New puppy Lily says thanks too! :)

Matti B

Dealerships aren't always my go-to for PM work, but every time I've been here there are always sincerely friendly faces to help with any questions I have. Always up front about costs and time expectations, as well as a printed post-service report.

Jen Hunsicker

Brad b. Is so awesome he had gotten my vehicle fixed when I needed help. He's very efficient and people oriented. My name is d. Benson I am so impressed that if they don't give him a raise and to give him an award I will be upset.

julianna Libby

Scott Croteau was attentive and responsive to making the changes I desired to support my current situation. I appreciate his efforts and am looking forward to this new vehicle.

Jessica Michaud

The people at Berlin City Honda were amazing. I told them my objective and they were able to accomodate and them some. Thanks to Jeff Donovan, Chris Clickner, David Seavey Jr and Becky Warner!! Love love love my 2020 CR-V😁 …

Ed Eggleston

My two experiences were pleasant. One was for a recall item and the other was to have both cars in for a state inspection. The staff was attentive and the work was done quickly.

Eileen Beasley

Your service people, Jessica who managed, and I wish I could remember the names of the other two guys who helped so much when Jessica had days off. They all went above and beyond. Great job, great cooperation, great results. I'm very pleased

Clariluz Perez

Dillon was my service advisor when I brought my Civic to Berlin City Honda. He was very informative and assisted me with the maintenance on my vehicle. He also found me winter tires within my budget. I absolutely recommend Berlin City Honda and Dillon!

BRUCE ROBERT

Excellent customer support, both sales and finance.

Leif O'Connell

My experience at BerlinCity was phenomenal. Great service, great cars, and great deals. My car salesman Chris Cole had made my experience easy by having everything ready when I arrived, by going above and beyond.

Demi Goof

I am a returning customer to Berlin City Honda. My husband bought his 2003 Honda Pilot July 2009 and we had a very pleasant experience. Due to their excellent customer service and respect even when we got serious about our purchase, I decided that they are the dealer for me. That said, I decided to purchase my 2013 Honda CR V from them, November 2012, and am very pleased both with how I was treated and my CR V. I had specific needs which were readily met by both BIll Waldron in sales and Traciann Keim in finance. I would highly recommend this dealership to anyone looking to purchase a new or used vehicle.

Bob Hamblen

Immediate response upon arrival, good overview of what to expect, clean and well lighted waiting area, and an offer for a ride while I waited. Service was completed sooner than projected. I left happy.

Stella “DarkGold” Otim

When I bought my car from Berlin city I was so relieved that I bought it from the right place. I went to get an oil change, they were really quick getting back to me about my car. Ask questions about your car or what’s Wong with it they will give you an answer before you leave

Leah Campbell

I just bought a new Honda Civic EX. Totally professional service at Berlin City. David Cyr found the exact car and deal that I went to find. Perfect experience. All customer service was the very best!!!

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